Client Support Specialist Cover Letter

In response to your job posting for client support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for one-on-one training on use of Lotus Notes, setting up a PC, how to navigate and find information on-line.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Those with objective to purse certification in CMA, FRM, and/or CFA is highly desirable
• Ideally (but not mandatory) experience in web applications such as TOMCAT, WebSphere or JBOSS
• Interested in developing a career in Finance
• Previous experience in a client support role would be an advantage
• Experience with online credit card fraud prevention is essential
• Background in Ticketing and Box Office operations
• Able to successfully handle multiple and competing priorities
• Experience working in a finance/accounting department supporting billing/invoicing, collections

Please consider me for the client support specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for periodic one-on-one training to faculty, staff and students on a variety of IT related tools or topics.

My experience is an excellent fit for the list of requirements in this job:

• Deliver ticket stock and ticket stock management
• Create/modify reports, including Autypes, Repgens, Mopreps, VR’s
• Support season ticketing
• AccessManager/eEntry support customization (rules, exceptions)
• Review delete lists with clients
• Assist with client ccauth setup, and ongoing maintenance
• Setup scanners, gates, addresses, rules, exceptions, load events, archive
• Use troubleshooting techniques and tools to identify the root cause of issues

In response to your job posting for client support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for all technical support for onsite event teams as it relates to the Event App and systems.

My experience is an excellent fit for the list of requirements in this job:

• Manage team tasks and duties
• Action Client escalations
• Action NPS (transactional & relationship) call backs
• Support associates in feedback and coaching sessions
• Strong Telephone Excellence and Case Excellence scores
• Able to communicate with confidence
• High level understanding of ADP products and systems
• Takes ownership and work towards deadlines

I submit this application to express my sincere interest in the client support specialist position.

Previously, I was responsible for internal and external training on systems and marketing programs (including phone, web-ex, and in person one-on-one or group settings).

Please consider my qualifications and experience:

• Has an active IDP (individual development plan)
• Excellent written, verbal and phone communication skills is critical to effectively communicate with clients, brokers and internal business partners
• Strong negotiation skills needed to recommend alternatives when a client request cannot be accommodated
• Attention to detail is critical to troubleshoot issues to resolution
• Excellent Microsoft office suite skills including Excel, Word, Powerpoint and MS Project
• Drive OS and hardware standardization, implement global standards
• Perform security reviews, maintain current patch levels
• Manage user accounts, groups, e-mail accounts and distribution lists

In response to your job posting for client support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for light one on one coaching or guidance for front line or emerging leaders as it relates to their involvement in learning programs.

My experience is an excellent fit for the list of requirements in this job:

• Previous help desk, call center, or customer service experience
• MAC experience and Apple Operating System preferable
• Able to multitask in an independent and timely manner when faced with changing circumstances/priorities and aggressive deadlines
• Experience with writing and maintaining web development languages including HTML, CSS and JavaScript
• Intermediate understanding of the Internet, video and browser compatibility issues
• Experience with enterprise-level content management system operation and/or administration, knowledge of current and emerging web technologies preferred
• Work in a fast-paced, high energy sales center environment without being distracted
• Experience with Siebel is preferred