Customer Contact Cover Letter

Please consider me for the customer contact opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support for eMaint software applications to end users in a Microsoft and.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with managing competing client needs and prioritizing work plans utilizing good time management
• Experience with testing and documenting software issues and resolution
• Demonstrates understanding of database design
• Prior experience with contact center
• Prior experience with online registration tools or interactive customer
• Strong and effective stakeholder management up to Exec
• Handle and resolve difficult customer situations escalated from CCC by resourcefulness and creative in sourcing for solutions to complete task at hand with amicable results
• Maintain amicable work relationship with Call Center colleagues and business partners

I submit this application to express my sincere interest in the customer contact position.

In the previous role, I was responsible for demonstrations and product overviews in partnership with our Microsoft pre-sales team.

Please consider my experience and qualifications for this position:

• Experienced in making and managing large operational budgets
• Excellent communication, influencing and negotiating skills, both written and verbal
• Confident, self-motivated and enthusiastic personality with a passion for service excellence
• Leads from the front in exhibiting a customer centric approach to business in all dealings with customers, peers, staff and suppliers
• Confident at working with leaders of all levels in the organisation
• Exceptional customer handling skills and experience
• Confident user of Microsoft Office applications, excel, PowerPoint, word
• Develop bench-strength and succession planning thru ownership of division process & execution

Please consider me for the customer contact opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for insights and feedback from customers and partners to the Microsoft Corporate account team to ensure continues improvement in our cooperation.

Please consider my qualifications and experience:

• Proactively seek feedback to facilitate improvements in customer service satisfaction and operational efficiency
• Collaborate with the new hire or peers and Team Manager when formulating an action plan
• Assist ad hoc initiatives / projects / testing and implementation of new projects as and when delegated by management with versatility and focus to achieve the best possible results
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Role model to New hires and peers with excellent performance to case handling, initiatives and process improvements
• Promote/cross-sell the company’s products and services proactively when opportunity arises
• Perform additional or overtime duties during operational exigencies
• Able to apply the right amount of detail in coaching / review with new hires

I am excited to be applying for the position of customer contact. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for a monthly business analysis that highlights actionable business insights in support of monthly business reviews and drive change at Microsoft.

My experience is an excellent fit for the list of requirements in this job:

• Health Insurance Certification would be an advantage
• Able to apply the right level detail to task and initiatives
• Previous experience dealing with sensitive and/or confidential information
• Stay abreast of training trends and techniques in order to provide high-quality, innovative learning experiences for client
• Track record leveraging quantitative and qualitative insights to create breakthrough marketing strategies and winning tactics
• Experience in call center customer experience preferred
• Proven operational leader with a strong track record in delivering results
• Good understanding of contact centre technology, operating practices and latest industry developments

I submit this application to express my sincere interest in the customer contact position.

Previously, I was responsible for perspective and relevant insights to improve campaign briefing and facilitate more valuable, differentiated marketing for consumer and office customer.

Please consider my experience and qualifications for this position:

• Lead team by providing and creating a collaborative, innovative and results-orientated environment
• Demonstrate excellence in customer service
• Have a focus on customer service
• Interest in being cross trained on all plans/market sectors
• Passion for service excellence and a customer centric attitude
• EDI and IDOC process knowledge
• Need to be proficient at reading JIT calls (customer orders and delivery times)
• Demonstrated aptitude in understanding manufacturing processes & warehouse distribution