Contact Center Associate Cover Letter

I would like to submit my application for the contact center associate opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for grammatically correct and professional correspondence that is distributed, filed, and referenced in a timely and efficient manner.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A track record of demonstrating organizational agility and managerial courage
• Outstanding communication skills and consensus builder
• Detail oriented, able to multitask and meet project deadlines
• Customer Centric focus with customer care experience
• Understanding of regulatory environment and compliance
• Shifts will vary
• Computer – proficiency using Microsoft Office Excel, Word and Power Point
• Experience with external vendors (managing SOWs, SLAs)

I submit this application to express my sincere interest in the contact center associate position.

Previously, I was responsible for leadership to Call Center Service areas to ensure customer focus and productivity is consistent with company goals and guidelines by consulting all department managers, monitoring trends and goals, and developing/modifying policies and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Assumes ownership role and takes responsibility for division processes and outputs
• Aptitude to learn the functions, operation and mission of department
• Proficiency in a Microsoft Suite environment
• Contact Center related professional experience
• Shifts will vary including 2nd, 3rd and weekends
• Location - 8135 River Drive, Morton Grove IL 60053
• Fluent in French, Arabic (MSA) and English
• Requires attention to detail and a sincere dedication to servicing the field force, policy holders, co-workers and other home office personnel

I submit this application to express my sincere interest in the contact center associate position.

In my previous role, I was responsible for vision to the NCC for future positioning in the marketplace as a confirmed leader in claimant and client advocacy and delivering world class service.

Please consider my qualifications and experience:

• Bilingual- Fluent in both Spanish and English preferred
• BA/BS including concentration in
• Customer Service Center Level 1 or equivalent call customer service experience
• Previous customer service or retail sales experience is preferred
• Contact center and customer service experience
• Willingness to participatge in an on-call support rotation 24x7x365
• Communicate changes clearly, concisely, and objectively (verbally & in writing)
• Be able to gain trust of others and builds solid relationships across and vertically throughout the organization and relate well to all customers

Please consider me for the contact center associate opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for end-user support for voice, data and application services to clients in a timely and professional manner.

Please consider my experience and qualifications for this position:

• Be able to convey complex information in a timely and easily understood manner throughout all levels of the organization
• Be able to demonstrate initiative by being proactive in work duties and making recommendations as opportunities arise
• Be customer focused, always having the customer and company’s best interest in mind
• Show initiative by working hard and smart to meet deliver
• Solve problems at the source by offering simple, working solutions
• Be able to anticipate the impact of a change or project across multiple systems
• Be able to champion the current process and recommend data and process improvements
• Leadership experience within a call/contact center or operations area is strongly preferred

I would like to submit my application for the contact center associate opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for feedback and evaluation to department management, as well as the Training & Development team regarding trends and variances of established quality guidelines, policies, and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in the healthcare and/or Finance/Supply Chain/HR industry preferred
• Requires attention to detail and a genuine dedication to servicing the field force, policy holders, co-workers and other home office personnel
• Advance in data analytics, including familiar with SAS programming & advance SQL queries
• Able to monitor budget and performance against plan, highlighting trend and variances, including monthly financial report
• Expert in Microsoft Office especially in Excel
• Proficient in statistical analytic and visualization software
• Strong supervision to manage 50-100 staffs
• Good comunication and interpersonal skill