Contact Center Customer Service Cover Letter

In response to your job posting for contact center customer service, I am including this letter and my resume for your review.

Previously, I was responsible for consultation to employees and management on general HR related concerns, basic transaction issues, and policies and procedures.

Please consider my qualifications and experience:

• Majority of the day will be sitting at desk taking inbound calls
• Thorough project management skills and experience
• Excellent critical thinking skills with extensive knowledge of analysis and design
• Excellent interpersonal, verbal and written communications skills, presentation skills
• Strong strategic planning and leadership skills
• May learn to process routine/simple transactions
• Becomes familiar with policies and procedures, the business and organization
• Basic arithmetic and good data entry

I would like to submit my application for the contact center customer service opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for guidance to employees, managers, and HR teammates regarding adherence to company policies and applicable laws and regulations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Customer service orientation with demonstrated commitment to meet/exceed customer needs
• Verbal/written communication and interpersonal skills
• Consistently demonstrate a high level of professionalism through a great worth ethic that positively influences the work habits of the team
• Exceptional business-related writing and communication skills in English
• Be a team-oriented individual who is driven to assure that professionalism and quality is maintained between our associates and employees
• Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices is preferred
• Competent in MS Office/PC skills
• Strong English comprehension and a good command of grammar PREFERRED

Please consider me for the contact center customer service opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for advice on policies, procedures, programs and customer service to identify and protect, systems, revenue and benefits administered.

Please consider my qualifications and experience:

• Excellence attendance is critical
• Previous call center experience helpful, financial services experience preferred
• Job encounters recurring and routine work situations with occasional variations from the norm
• Normally receives no instruction on routine work, general instruction on new assignments
• May serve in various teams according to business needs
• For this posting Customer Escalation Experience is defined as a tier 2 or a next level call request
• Strong Communication/customer service skills, both oral and written
• Effective time management skills/abilities

I would like to submit my application for the contact center customer service opening. Please accept this letter and the attached resume.

Previously, I was responsible for exceptional service to our employees and HR colleagues by handling telephone and email inquiries with regards to HR policies, programs and HRIS system.

Please consider my qualifications and experience:

• Excellent Communication Skills, both oral and written – documentation is very important
• Knowledge of MS office applications and data entry skills
• Excellent follow though and decision making skills
• For this posting Utility experience is defined as Electric, Water
• Dynamic, enthusiast and team worker
• Excellent knowledge of Contact Center operation, technologies and key performance indicators
• Service Industry experience strongly preferred
• Third Party / Vendor management operations experience strongly preferred

I submit this application to express my sincere interest in the contact center customer service position.

In my previous role, I was responsible for high level of support and collaboration across multiple HR functions, driving a “One HR” approach for associate support and HR transactions.

Please consider my experience and qualifications for this position:

• May promote and sell products and/or services and enter or confirm sales
• Provide telephone, internet chat and/or email support for incoming customer inquiries
• Navigate through multiple technological tools within the network environment
• Provide solutions to customer inquiries
• Maintain quality and productivity requirements
• Experience with monthly performance management and annual performance reviews
• Experience with metered residential or commercial utility processes
• Experience with process improvement methodology such as Lean Six Sigma