Computer Support Technician Cover Letter

I am excited to be applying for the position of computer support technician. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for end user IA support for all CE operating systems, peripherals, and applications and support, monitor, test, and troubleshoot hardware and software IA problems pertaining to their CE.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of installation and maintenance of Microsoft Windows OS
• Knowledge of basic network troubleshooting, connecting to a wireless network, and anti-virus\Malware\Adware removal software
• Knowledge of IT troubleshooting practices and researching technical issues
• Skilled with EIA/TIA cabling and electrical safety standards
• Occasional alternate shift coverage to fill in for vacations/sick time
• Basic knowledge of networked environments
• Diagnose/Troubleshoot HW/SW issues
• Proficient communicator (written and verbal) adept at interpreting and conveying soft skills

In response to your job posting for computer support technician, I am including this letter and my resume for your review.

In the previous role, I was responsible for end user support of applications, operating systems, and peripherals.

My experience is an excellent fit for the list of requirements in this job:

• Excellent oral and written communication experience in public speaking and presentations
• Prior experience in interfacing with government computer network operations
• Experience in video streaming technology
• Work is primarily performed in an office environment, but occasionally requires onsite presence at field locations in all weather conditions
• Use of video conferencing systems and software
• Use of AV sound and video equipment
• Providing higher level support to faculty, staff, and students for Learning Management Systems, Content Management Systems, commercial and internally developed Web and Desktop Applications
• Provide on-demand telephone based consulting support on-site technical consulting support to classroom instructors at any time classes or events are in session including nights and weekends

Please consider me for the computer support technician opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for end user IA support for all CE operating systems, peripherals, and applications; implement DoD and DoD Component password policy.

Please consider my qualifications and experience:

• Deliver excellent customer service via phone, email, in person
• Adhere to Service Desk, Desktop Support, Department, and Agency defined policies and procedures
• Administer hardware inventory (tracking, organization)
• Educate users about the available tools and benefits of IT Services and capabilities
• Provide timely and accurate support to customers, AIP’s, and producers
• Manage escalations from level 1 Service Desk support
• Perform support functions associated with internal (RMA) and external (AIP/Producer) customer needs
• Serve as the “go to” hands on IT resource for level 2 support via calls, email, walkup’s, IM

Please consider me for the computer support technician opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for end-user desktop support for current supported versions of desktop software and operating systems.

Please consider my qualifications and experience:

• Utilize and administer SCSM/SCCM applications to manage ticket queues and software requests effectively and efficiently
• Occasionally lifts/carries up to 60 pounds
• Occasionally sits, bends, reaches above the shoulder, and requires color definition
• Working toward completing applicable vendor/platform certification (e.g., Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Applications Developer (MCAD), Microsoft Certified Database Administrator (MCDBA), Sun Certified Professional (SCP), Red Hat Certification Program (RHCP), CISCO Certified Network Professional (CCNP), Oracle Certified Professional (OCP), other)
• Helpdesk/technical support experience in a large Windows AD based environment
• Excellent written and verbal skills in technical documentation, personal communication/interaction, and customer service/liaison
• Willing and able to occasionally work flexible hours or overtime to meet deadlines or resolve major service outages
• Basic Active Directory experience (reset password, permission based, on boarding)

In response to your job posting for computer support technician, I am including this letter and my resume for your review.

In the previous role, I was responsible for support of end-user software applications and operating systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrated experience of delivering quality, user accepted, completed task(s) on time
• Efficient worker
• A DoD Secret clearance at minimum
• Familiar with university and school IT policies and procedures
• Requires a DoD clearance be maintained
• Knowledge of printers and MFDs
• Excellent troubleshooting, communications, organizational, and customer service skills
• Print shop experience