Account Support Specialist Cover Letter

I am excited to be applying for the position of account support specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for feedback and suggestions to the development of new software products & related to improving and offering new CIP Operations services.

Please consider my qualifications and experience:

• Action oriented & perseverance skills
• Complex investment concepts, practices, procedures and industry regulations related to Mutual Funds
• Intermediate mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, averages and balancing sufficient to complete settlement
• Reconciling and correcting complex commission discrepancies
• Researching complex issues to provide timely, accurate, analytical and supportive responses to system or procedure changes
• Strong CRM skills to include Salesforce and Compass
• Research, analyze, and track customer call/claim inquiries brought to Client Service Executive from employers/brokers
• Provide education about programs and resources available as part of client’s benefit plans

I am excited to be applying for the position of account support specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for presentations to educate and train client staff on Cigna benefits, services and tools.

Please consider my experience and qualifications for this position:

• Develops and communicates policies and procedures
• Familiarity with commonly used software, MS Office, Internet browsers
• Business proficient fluency in both written and verbal English and Brazilian Portuguese languages
• Second foreign language is an advantage
• Experience and literacy in - MS Word, Excel, PowerPoint, Outlook, MS Project
• ITIL process knowledge is an advantage
• Project management fundamentals is an advantage
• Good knowledge with GSD processes is an advantage

Please consider me for the account support specialist opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for immediate support and solutions to brokers regarding products, benefits, administrative policies and services as well as all Aetna broker systems.

My experience is an excellent fit for the list of requirements in this job:

• Experience working in the automotive industry, and specifically interacting with the automotive OE’s as a supplier preferred
• Strong analytical and problem solving skills, basic financial knowledge preferred
• Possess knowledge of Excel, Word and PowerPoint
• Acts as liaison between various partners, all PSCU business units, and internal staff, by providing ongoing communication between all parties to ensure timely resolution of the client’s operational needs and communicating resolutions to the credit union in written, verbal and/or visual form
• Maintain extensive knowledge of applications such as financial operations and daily balancing billing, dispute and fraud work cases, using available resources as needed to assist internal and credit union personnel
• Maintain current working knowledge of supported PSCU products and service applications including its key functions and associated reports
• Establish and maintain positive, professional relationships with service partners and PSCU personnel by playing an integral role in developing trust and rapport ensuring high service level satisfaction
• Perform account analyses and reviews

I would like to submit my application for the account support specialist opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for guidance regarding products, policies, procedures, workflows, quality and training needs within Cigna departments and is responsible for monitoring against standards and performance guarantees.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Fluent in Spanish both verbally and reading/writing
• Working knowledge of Service Cloud systems
• Acts as the tax and regulation expert for the department
• Participates in a variety of regulatory compliance and research projects
• Assumes overall responsibility for any testing requirements in the department relative to tax or regulatory projects
• May prepare monthly or annual reports to meet regulatory compliance
• Escalates issues for resolution of discrepancies and assists in the implementation of solutions
• Ensures department is compliant with any existing or new laws and regulations

I submit this application to express my sincere interest in the account support specialist position.

Previously, I was responsible for all levels of support to customers and users to help ensure productivity is maximized throughout Cigna Thailand.

Please consider my qualifications and experience:

• Sport Pass cards
• Business proficient fluency in both written and verbal English and Italian languages
• Business proficient fluency in both written and verbal English and Spanish (Spain) languages
• Maintain operational efficiency and data accuracy
• Make sound decisions, based on their own judgment experience
• Prior experience in a related project or customer care management role is essential for consideration
• Be flexible and handle multiple customers in an organized, timely manner
• Experience with a CRM software is preferred