Voice Engineer Resume Samples

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W Nicolas

Wava

Nicolas

74321 Dustin River

Phoenix

+1 (555) 770 0837

74321 Dustin River

Phoenix

Phone

p +1 (555) 770 0837

Experience Experience

Los Angeles, CA

Sustained Voice Engineer Intern

Los Angeles, CA

Kertzmann-Ullrich

Los Angeles, CA

Sustained Voice Engineer Intern

Assist with compiling financial reports, showing budget that is spent, and what funds remain
Major: Computer Science, Electrical Engineering, Engineering Management or a related field
Performance assessment
Authorized to work in the United States of America
Development plans
Intern end-of-assignment group project assignment and review
Oversee ticketing system for gear deployments

Houston, TX

Voice Engineer

Houston, TX

Douglas-Baumbach

Houston, TX

Voice Engineer

Assist with process development for service improvement initiatives for client connectivity Solution Support & Client Deployment team
Understands the basic networking standards and best practices and applies it in the network
Provide VoIP and network incident and problem management
Designs, configures, maintains and manages network security features for local and wide area networks
Implements improvements to existing network architectures, and network
Work in team team-oriented, collaborative environment settings as well as work independently with minimal supervision
Working with Telecom providers and 3rd party hardware/software maintenance vendors

present

New York, NY

Senior Voice Engineer

New York, NY

Donnelly-Thiel

present

New York, NY

Senior Voice Engineer

present

Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
Manages the configuration, deployment, and administration of voice and Networking systems including routers, switches, Call Manager, Unity, and Contact Center
Provides management, administration and support of Cisco Call Manager, Unity and Contact Center, Cisco routers, Cisco switches
Provide timely project status updates to customers, project managers, and management
Creates and maintains detailed project plans, scopes of work, diagrams, and other technical documentation of the enterprise voice network
Conducts/develops proactive maintenance designed to ensure optimal performance of the network
Assist in planning for the future strategy of networks and telecom

Education Education

Bachelor’s Degree in Computer Science

University of Memphis

Bachelor’s Degree in Computer Science

Skills Skills

Strong SIP Protocol Experience - Candidate should be able to read and debug raw SIP messages, can describe the different types of SIP messages and identify problems in a conversation
Maintaining highly available voice network environment by identifying gaps, researching solutions and bugs, installing upgrades, ensuring best practice compliance, Health Monitoring and Network optimizations
Attention to detail and an ability to produce and maintain complex network schematics and generate professional documentation such as design briefs, process documents and audit reports
An understanding of working across multiple regions within a global organisation and the challenges of working with various time zones, language and cultural differences
Good knowledge of Cisco Video infrastructure and QoS
Strong analytical and organizational skills, with passionate attention to detail
Effectively maintain Contact Center and CUCMs Clusters and its member nodes of CUCMs, Unity, Prime Collaboration and CVP/UCCX/UCCE, and other unified messaging applications integration, solutions and services
Experience in supporting Messaging & Collaboration Tools.o Voice Service technologies; Voice gateways, PBX, VMX, Call Center-IVR, Wireless o SIP circuit experience o Session Border Controller o Network routing and switching
Expert understanding of the following Cisco Unified Communication Products: Call Manager (up to and including 10.5), Unity Connection, WebEx T29 or higher, Jabber 9 or higher, CCA, Prime, Cisco Emergency Responder
In-depth technical knowledge & demonstrated expertise in the major functions and features of software and hardware infrastructure for LYNC Enterprise Voice (EV) System

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O&t-voice Engineer Resume Examples & Samples

Experience in Avaya CM and Cisco CUCM administration and operational supports
Administration and support of Avaya CMS and its related adjuncts
Microsoft skill set and proficient in administration NICE 8.9 and NICE NP3 loggers
Proven Avaya administrator skillset required
Good interpersonal skill and ability to work with people of all level
Technical skill set in voice and network communication with proficiency in Cisco CUCM preferred
Window and UNIX platform/ Cisco ICM, Avaya CMS, Avaya AVR, IPC Alliance and it interconnectivity
Must be able to perform multi task in fast pact environments
Responsible and is customer centric
Able to deliver results within expected date line

Voice Engineer Resume Examples & Samples

High level knowledge and experience with Call Manager 8.6 or higher, expert level proficiency in utilizing Bulk Administration Templates and Tools
VMWare vSphere Experience preferred
Experience with configuring and troubleshooting Cisco VoIP systems, software, and hardware including Call Manager, Unity and IPCC (Express), etc�
Hands-on experience in Call control, IP routing, VOIP deployments and SIP Trunking are necessary
Experience with IPC turrets, Speaker bus, Nice Voice Recorders is a plus
Strong Cisco routing and switching/data/voice networking skills including H323/SIP/ MGCP/MTP, etc�
Minimum of 3-5 years hands-on experience with Cisco Call Manager/Unified Communications Manager and Cisco Unity
Current Cisco Voice certifications i.e. CCVP strongly preferred
Trader Voice IPC and SpeakerBus experience is desired including turrets and bridges
Ability to analyze and design voice systems to achieve efficient and secure operation
Experience working in large enterprise voice networks is desired. The ability to work under pressure and interface with senior management will be key to this role
Experience with NICE/Cybertech Voice Recording systems is preferred
Proficient in routing protocols: TCP/IP, MPLS, BGP, EIGRP, OSPF, HSRP/GLBP, Multicast, IP CEF preferred

Voice Engineer Resume Examples & Samples

Extensive knowledge of private Wire signaling types (E&M, ARD, MRD, PLAR), including T1/E1 signaling idle and seize bit patterns/conditioning
BT Legacy TDM R16/17 Turret systems amd BT current/next gen R18 IP Turret systems
ITP Line Networking
Speakerbus legacy TDM Intercom solutions
Speakerbus current/nextgen IP Intercom solutions
Cisco IP TDM/IP Voice Gateways (Private Wire Networking)
Analog Bridging technology (HJA and Telaid) ? 2-wire to 4-wire circuit conversion, 3-way circuit configuration
Analog/Digital Channelbank technology (Adtran, Newbridge)
The successful candidate will be expected to possess the complete set of network engineering personality skills including
SIP, MPLS, ACME SBC, IP networking, Avaya Call manager/Session Manager, soft phones, dial plans

Voice Engineer Resume Examples & Samples

Research, plan, recommend and develop global telephony solutions for all areas of RBC that are designed to Change the Bank. Solutions are to be evolutionary/revolutionary
Ensure technical solutions meet the needs of our business in a cost efficient manner that align with industry best practices, and in accordance with RBC security policies
Assist with the development of global telephony architectures and plan the direction of these platforms towards a 3 to 5 year technology horizon
Manage multiple telephony technology initiatives to support our business unit needs
Prioritize work activities with guidance from Director Network Engineering and Manager of Voice Engineering to ensure prompt delivery of telephony solutions to our business units
Liaise with all global partners, internal and external to ensure proper communication, collaboration, and stakeholder involvement
Provide 3rd level support to Operations staff during implementation and support phases of telephony technology deployment
Assist in creation of annual project portfolios and associated fiscal plans
Continually identify, review, and recommend potential opportunities for enterprise cost-savings, service quality improvement, and operational efficiency
Assist with the development of operational strategies such as End of Life (EOL), applicable hardware/software product roadmaps, and vulnerability management processes
Ability to design telephony solutions
Ability to generate and effectively present ideas to management
Ability to translate technical ideas and concepts into general principles
Ability to successfully manage a number of concurrent projects
Ability to produce management approved documents such as PARs and PMF artefacts
Possess excellent written and verbal communication skills
Advanced problem-solving and analytical skills
Telephony platforms including Cisco CallManager, Unity Connection Voice Messaging, SIP Core, Unified Communications & Collaboration Telephony, Video and Contact Centre UCCX telephony
Telephony interfaces, standards and protocols including H323, SIP and JTAPI
Networking solutions and technologies offered by service providers
Network technology industry trends for similarly sized enterprises
Project Management principles
Knowledge of Service Level Agreements and general contract review/negotiation process
Basic financial acumen

Lync Unified Voice Engineer Resume Examples & Samples

Minimum 5 years’ experience working in large financial services IT environments
Minimum 5 years’ experience working with PBX environments in large IT environments
Minimum 3 years’ experience working with OCS, Lync full voice and video integration
Knowledge of enterprise WAN concepts, load balancing and hardware components
Minimum 3 years’ experience working in highly regulated environments
Strong experience with Avaya Session manager, Avaya IP telephony and Avaya contact center
Strong experience with Session border controllers
Certification a plus: MCSE, MCTIP, Lync voice certified
PowerShell and scripting experience
Strong experience in SIP, SIP trunk integration, gateways and H.323
Strong experience with Voice MPLS networks
Candidate will need to be extremely detailed oriented, with excellent prioritization skills. This candidate will need to have prior experience with large scale design and deployment
Strong background in networking protocols (SIP, TCP, DNS, Nimbus, Proxies)
Experience with Open source PBX solutions
Experience with Exchange UM integration or prior Avaya voicemail integration
Experience with turrets, Nice recording, private lines
Actiance Vantage experience a plus
LI-SA1*

Lead Voice Engineer Resume Examples & Samples

Ensures that system improvements are successfully implemented and monitored to increase efficiency
Establishes and communicates common goals and direction for network engineering team
Supports, troubleshoots, documents and project manages customer network connections. Diagnoses and corrects problems in existing systems
Acts as a resource for direction, training and guidance for less experienced networking and/or other staff
Monitors project schedules and costs
Recommends modifications to configurations that will reduce costs and/or improve service
Meets with prospective customers to determine network configuration for new sales
Purchases equipment under existing agreements
Participates in long-term network design discussions. Assesses emerging network technologies
Associate or Bachelor degree
6 or more years of relevant work experience
Knowledge of Excel, Visio, CCNA or CCDA, CCNP (if possible), Ciscoworks, Opsware and F5

Contact Center Voice Engineer Resume Examples & Samples

This position reports to Global Telecom engineering organization within HP-IT. Organization provides engineering for the Contact Centers and Voice Systems Network towers. This organization is accountable for providing innovative, cost-effective and highly reliable network designs, standards and services globally for HP
Candidate will work closely with technical project teams as well as internal HP business customers to design and implement complex call center solutions
Will work closely with internal HP business groups, external vendors, and external customers
Hands on experience on Avaya VoIP, Aura enterprise call center platforms
Extensive PBX / ACD experience needed including knowledge of IVR, call flows, vectors, adjunct routing, system architecture, design principles and capacity planning
Working Knowledge of ISDN,H.323, H248, MGCP, SIP, RTP/RTCP, codecs G.729, G.711 usage and deployment
Experience with CTI systems including Avaya AES TSAPI, Avaya DMCC/CMAPI
Experience Avaya Interaction Center (AIC)
UNIX/Linux administration and shell scripting
3+ years development experience in C++, Java, or similar languages

Voice Engineer Resume Examples & Samples

In-depth knowledge of Cisco IP Telephony architecture and components including Publisher, Subscribers, latest IP endpoints and Cisco Unity Connections,
Good knowledge of Cisco Video architecture including bridging, external access and latest endpoints
Good knowledge of Cisco Jabber clients for mobile and desktop
In-depth knowledge of SBCs (session border controllers), preferred Acme Packet
In-depth knowledge of VoIP standards (SIP – SIPINFO, RFC2833, etc. and H.323 – Q.931, H.245, etc.)
Knowledge of Cisco routers, switches, QoS, ACLs a plus
Experience of having responsibility for delivering complex IPT solutions integrated to voice recording solutions
Practical experience of solution deployments involving Cisco IP Telephony and Cisco Video

Voice Engineer Resume Examples & Samples

Expert for voice & multimedia platforms regionally and globally
Analyze business requests and provide solutions to meet their requirements
Maintains architectural roadmaps for key technologies and recommend strategies to deliver maximum functionality for optimal cost
Provide accurate, clear, concise documentation and assistance to Voice Support, Service Operations and Desktop Support teams throughout all phases of projects
Lead/Participate in multi-discipline design teams when necessary
Provide 3rd level escalation support and collaborate with vendors and other teams to resolve high priority issues as needed

Gnoc Voice Engineer Resume Examples & Samples

Five or more years experience in AVAYA Definity Platform, telecommunications technology, systems and applications
Three or more years experience with AVAYA Intuity Audix Voicemail systems and AVAYA CMS
Knowledge of Definity G3, Intuity Audix Voice Mail, Octel voice mail systems, Avaya Call Management System (CMS), Avaya Key Phone Systems
Ability to work as a team member with peers and customers in order to achieve successful results

Voice Engineer Resume Examples & Samples

Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported
Can generally engage with senior heads of relevant business area
Can debate where appropriate to senior and heads of business
Demonstrates a good end to end understanding of the systems processing for the business area & relationships
Ability to present detailed technical information in an easily understandable format
Can readily propose functional design at an architecture level to business issues

Voice Engineer Resume Examples & Samples

Creates detailed design, technical requirements and service specifications in the areas of Voice products. Presents architecture, design, and technical choices to internal audiences
Builds relationships with product, business, marketing and sales teams to determine requirements for the success of the team
Demonstrates technical expertise in the application of new technologies and system development methodologies

Senior Voice Engineer Resume Examples & Samples

Design, implement and support network / telephony infrastructure in Asia/Pacific
Ensure and enhance Asia Pacific Network and Telecom services are in line with business requirement in terms of stability, resilience and performance
Build, design and implement Cisco CUCM, Verint logging / recording solution
Manage product lifecycles for voice platforms
Ensure global standard and best practices are implemented in all network infrastructure
Ensure technical documentation are properly maintained
Provide escalation support and advance troubleshooting of critical issues on voice platforms
Manage regional network project implementation
Engineering and streamline operation workflow processes
Provide consultations and operational support to business and IT units

Voice Engineer Resume Examples & Samples

Support Experience within a large corporate environment, ideally in a remote environment
Experience in supporting Voice infrastructure with focus on the Cisco Unified Communication Products portfolio – CUCM, CUC, IM&P, UCCX
Very good understanding of H323 and SIP protocols
General telecommunication knowledge and good understanding of LAN / WAN / QOS technology
Outstanding problem solving/trouble skills
Ability to work in flexible hours

Sustained Voice Engineer Intern Resume Examples & Samples

Mentoring
On-boarding event
Facilitate communication across teams to drive the equipment designs for sites
Compile and analyze data to support recommendations for strategic market designs
Performance assessment
Intern end-of-assignment group project assignment and review
Currently pursuing a Bachelor's or Master's degree from a United States-based college or university
Major: Computer Science, Electrical Engineering, Engineering Management or a related field
Well versed in Word, Excel, Visio, Outlook and PowerPoint
Desire to enter the Media / Technology / Advertising industry upon graduation and passionate about innovation

Voice Engineer Resume Examples & Samples

Responsible for the complete VoIP environment
Providing 3rd level support for planning, implementing and operating
Acting as a point of contact for Service Managers in technical topics
Has strong troubleshooting and documentation skills
Unify HiPath 4000 V4, 5.x and higher
Unify HiPath 8000 V7 and higher
Xpressions V6 and higher
CTI ComAssistant V2.0 and open scape UC
Open scape contact center V 8.x and higher
Experience with Cisco Voice solutions
CCNA (or equivalent knowledge)
3-5 years relevant VoIP 3rd level experience
Fluency in Hungarian

Senior Voice Engineer Resume Examples & Samples

Associates Degree in Computer Science or equivalent work experience
Extensive working experience on VOIP application and SIP, (AS)-SIP, SSL, RADIUS, SNMP, DHCP, HTTP in an enterprise environment
Extensive experience in Microsoft Skype for Business, good experience with Cisco Unified Communications
Experience with SONUS SBC’s preferred
Strong skills in performing Functional Testing, Regression Testing, Load Testing and Performance monitoring
Experience with a broad range of SIP monitoring and testing tools preferred
Good technical knowledge of network hardware, protocols, and standards
Microsoft or other certification related to the supporting technologies is preferred
The VoIP & SIP engineer must have excellent communication, and co-operation skills, together with the ability and attitude to interface with other members of the team

Contact Center & Voice Engineer Resume Examples & Samples

Define, architect, and build ground-breaking voice call center services to support our ever expanding needs in the voice and contact center environment
Own all systems currently in place for voice and contact center services and build tools to help management, monitor and control these systems
Partner alongside the best engineers in the industry to management and grow voice infrastructure, click to call, click to chat, and call back services for our contact centers
Define our future business needs to ensure we are always anticipating business needs before they become a reality
Provide data driven dashboards and handle incidence response for maintaining the highest level of quality for the business
5+ years experience with voice or contact center technologies such as IPT, Avaya, etc
4+ years experience with global contact centers greater than 1,000 agents
4+ years experience in the engineering, programming and operations of voice/contact networks for a global, multi site corporation

Senior Voice Engineer Resume Examples & Samples

Report to the Network Services Manager as a Voice Subject Matter Expert (SME)
Lead both simple to complex projects start to finish with proper documentation as required (SOW’s & As build Visio diagrams)
Evaluate, design, consult, and maintain technical and complex aspects of the existing and proposed voice telecommunication systems that will reside in the cloud
Designs, oversee implementation, direct contractors, provided status reports, and maintain highly advanced Voice strategies to meet a broad spectrum of business needs
Provides support to the Sysco Enterprise for voice based services including Cloud based solutions
Partner and work with 3rd party teams and vendors
Support the user community (via Remedy tickets), and provide recommendations
Manage the designs and implementation of voice based solutions or modifications for the Sysco Enterprise
Operate as a Level 2-3 Voice Engineer
Assist and Lead efforts with Call Center Technology
Oversee the operation aspects of Voice based systems with vendors and managed service providers
Manages relationships between telecommunications carriers, vendors, managed services, and users
Act as team lead, perform configuration as required, or project manager on projects
Establish an communicate objectives and direction for projects
Manage project schedules, BOMs, costs, and configurations
Conduct user training as required
Oversee the efforts of contract staff or managed services
Manage and support Call Center solutions
Vendor based number management for 1800’s and DID/DOD (Example AT&T’s Route-IT)
Place orders with Vendors, prepare Changes controls, Purchase Request, Produce BOM, order circuits, and MAC for Voice services
Design, implement, maintain, recommend, and support local and remote portions of the Sysco enterprise Voice Solutions
Creates and maintains detailed project plans, scopes of work, diagrams, and other technical documentation of the enterprise voice network
Provide timely project status updates to customers, project managers, and management
Understanding of LAN, WAN, QOS, Security, and DataCenter related operations and configurations
Participate in the ongoing support and maintenance of existing voice infrastructure
Work in an enterprise IT environment with specific tasks related to Voice. Conduct regular compliance assessments of the enterprise voice environment
Participate in design and strategy meetings for assigned IT projects for the enterprise voice network
Work with various IT and business based groups as a subject matter expert (SME)
Perform complex problem isolation within the voice infrastructure and Voice services
Provide continuous research, assessment, recommendations, and implementation of new technologies as needed by the Sysco organization
Expected to be available 24X7X365 as required to maintain the enterprise infrastructure
Participate in an enterprise infrastructure On-call rotation
Participate in an advisory role with other IT and Business based groups as it relates to Voice
Lead implementation efforts across the enterprise and insure that projects are executed according to design, within project timeframes, and budget
Develops and recommends strategies for growth, direction, and other enhancements by maximizing functionality of voice infrastructure
Conduct, research, and recommend solutions as it relates to capacity planning for the enterprise voice network
Support the campus environments as required and locations nationwide
Develop operational knowledge of voice-based tools that support the enterprise voice network environments worldwide
Working knowledge of Voice Tools to support Voice Environment
Additional duties as assigned by the Network Services Leadership Team
Bachelor's Degree, or equivalent experience, with eight or more year’s previous Networking experience required and five years in management
Certifications of Cisco products, and/or other voice related products
Understanding and full support capabilities of complex aspects of Contact Center communications technologies as well as data and voice telecommunication systems associated with Call Centers
Proven leadership skills both project and technical based
Cisco Unified Communication Solutions – Call Manager (Stand alone and cluster based)
Cisco Session Border Controllers (Cube)
Cisco Gateways (Routers/VG)
Cisco Enterprise VOIP implementations
Cisco Video Conferencing
Call path and routing
Solution monitoring
Nice Voice Recording
Evaluate CDR logs and produce reports
Program IVR / ACD / CTI / Call Routing / Call Vectors / Dial Plan / etc
Voice Solutions and there interoperability with other applications or soltuions (Overhead Paging)
Voice Tools
Circuit ordering / RFC / 1800 Management / DID/DOD, etc
Maintain Documentation & Flow Process
SIP Trunk routing & manipulations
SIP Trunking technologies from Telecommunication providers
Complete understanding of QOS and is tagging parameters
Good understanding of the LAN and WAN operations in an enterprise environment
Experience in a large enterprise environments (> 10000 voice handsets)
24x7x365 on-call rotation based on the number of people on our team
Possess a high degree of professionalism, customer service, and dependable
Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices and procedures
Solid written and verbal communication
Must present exceptional leadership, problem solving, decision making, and time management skills
Ability to work in a remote capacity
Cisco Gateways
Media gateways
3rd Party operations (Lync, Parlance, ELoyalty, etc.)
Session Broader controllers
SIP Trunking with Provides and other SIP based solutions
Voice Mail
Call recording (Nice)
CDR Solutions
Monitoring (Fluke, Solarwinds, etc.)
The physical demands include the installion of Network devices that will be mounted in communication based racks, and/or cabinets. Requires operation of a drill driver, and/or screw driver
The physical demands incude installing patch cords, cross connects from patch pannels, or demarcation points to Network devices. Installing a patch cord and phone handsets at a desk location
May require being on a lift or ladder for short intervals
While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds
Position may require travel to remote locations. Estimated travel 10%

Senior Avaya Voice Engineer Resume Examples & Samples

To ensure maximum possible service availability and performance
To provision customer network services on core equipment
To provide support services for Engineering and other technical teams
5 plus years of related experience; technology certification preferred (i.e. Windows 2xxx, Citrix, Storage, Hardware, ITIL, etc.)
Excellent verbal and written communication, interpersonal and customer service skills
Self-starter, able to work independently and as part of a team in a fast paced environment
Expert knowledge of network switching and routing
Knowledge of VoIP (H.323 and SIP) and TDM (ISDN and RBS)
Knowledge of Avaya Gateways, Communication Managers, Session Managers, CMS, Aura Messaging platform, Avaya POD, and CTI applications
Knowledge of VXML-based IVR Systems
Knowledge of ITIL best practices
ServiceNow Ticketing

Senior Voice Engineer Resume Examples & Samples

Identification, diagnosis and resolution of VoIP system issues
Configuration, deployment, maintenance of VoIP system components and software
Configuration, deployment and management of VoIP system monitoring
Performance Analysis and capacity planning for VoIP system expansion and upgrade
Ensure VoIP devices are configured and maintained in accordance with appropriate standards, best practices, and regulatory compliance requirements. Utilize and follow the change management process for network changes
Hardware installation and maintenance of network devices, including lifting up to 50lbs to heights of up to 6ft
Coordinate configuration of firewalls and other network security infrastructure for VoIP deployment
Review VoIP project related requirements and provide recommendations for consideration and work collaboratively with Manager Unified Communication & Director of Engineering
Participate, review and recommend VoIP infrastructure related tasks to ensure data security configuration and management. Effectively communicate both technical details and summarized impact analysis to Management
Keep abreast of new technologies and recommend adoption as appropriate. Identify areas for automation or other process improvement
Provide documentation, train and mentor junior team members
Develop and implement strategies for a highly redundant and available network for day to day operations and appropriate disaster recovery procedures to support business continuity
Performs other duties & responsibilities as required or assigned by supervisor
Expert knowledge of Cisco VoIP networking equipment and software - Cisco CCNP or equivalent - with a minimum 7 years’ experience administering enterprise VoIP networks in mission-critical, 7x24 production environments
Experience supporting IP-based voice and video systems, including QoS on both LAN and WAN infrastructure
Experience deploying and managing SNMP-based network monitoring tools
Experience with Syntellect ACD system and Cisco Telepresence on Tandberg hardware
Familiarity with Security appliances and devices/services such as IDP, Websense proxy, nCircle, WAF etc
Demonstrates excellent verbal and written communications skills

Senior Voice Engineer Resume Examples & Samples

Perform other duties & responsibilities as required or assigned by supervisor
Experience supporting IP-based voice recording system with expert knowledge of Verint call recording system in a Cisco UCM environment
Experience with Cisco Telepresence on Tandberg hardware

Voice Engineer Resume Examples & Samples

Oversee the daily VOICE execution and maintain an expert view of the current VOICE’s state operations
Interface with Modernization branch to ensure future VOICE enhancements or changes continue to provide quality service to the USSOCOM IT customers and do not impact in a negative way the USSOCOM J63’s ability to provision and support VOICE services
Oversee the vulnerability and remediation process associated with the VOICE service
CCNP – Collaboration

Senior Voice Engineer Resume Examples & Samples

Provides continuous evaluation of the company's telephony infrastructure and initiate expansion or remediation projects to support growth and mitigate risks
Collaborates with IT partners to administer and support infrastructure environments and define the overall support process
Manage, LAN/WAN and Data Center Nexus Infrastructure and operations
Performs hands-on support of production voice; own voice documentation initiatives
Performs daily monitoring of the voice infrastructure, and report on voice and system capacity utilization and drives initiatives to improve the voice delivery
5 to 10 years of Voice, LAN/WAN experience, design and troubleshooting in a fast pace production environment
VOIP, Cisco Call Manager, Unity and Contact Center, IM and Presence, CER, Cisco Enterprise License Manager, Voice Gateways, RightFax, Avotus, architecture, troubleshooting and administration
Advanced expertise in Cisco Unified Communications Manager (CUCM), Voice gateways (MGCP/H323/SIP) besides voice-related systems, applications
Switching principles and protocols including, VLAN, STP, VTP, ISL, 802.1Q, Etherchannel
Wireless technologies and protocols (802.11a, b, g and n)
Network events monitoring and log management tools; SolarWinds Orion and Wireshark
Strong project management and organizational skills necessary to coordinate across diverse IT and business groups to deliver projects on time and within budget
Ability to provide on call support for critical production issues and serve as member of escalation team (requires ability to be reached during emergencies and critical outages/issues)
Some international travel may be required, candidates with valid Passport preferred

Voice Engineer Resume Examples & Samples

Implements and maintains switches, routers, gateways, security firewalls, and VoIP telephony infrastructure. Designs, configures, monitors and optimizes local and wide area networks for optimal performance, maximum availability, minimal maintenance, and reasonable costs
Performs preventative and fault isolation maintenance on the local and wide area networks
Designs, configures, maintains and manages network security features for local and wide area networks
Adds and deletes users as required on network devices
Works with outside telecommunications engineers to integrate voice, data and video applications on the local and wide area networks
Performs basic telephone maintenance as required
Analyzes, recommends, and evaluates new hardware, software, and communications products for network compatibility and applicability
Develops, maintains, and updates a library of technical documentation
Performs advanced diagnostics and maintenance on network devices when additional expertise is required
Assumes contractual management responsibilities, assists in requests for proposals, vendor selection, and contract monitoring
Work with cross-functional teams in the design and implementation of information technology including documentation and enforces licensing policies
Provide telephone infrastructure support
Learn and demonstrate networking standards and best practices. Increase skillset by self-study and/or online training; complete at least one development training class per year
Work closely with other network and systems administrators to identify and reduce skill set deficiencies
Report status and problems to appropriate IT management and/or Project Management
Understands the basic networking standards and best practices and applies it in the network
Must have at least one year of experience working with premium Cisco products and at least one year of experience working with Cisco VoIP products including UCCX, UCCM and Cisco Unity
Able to communicate both orally and in writing
Able to work with a diverse population
Knowledge of various necessary software and hardware programs
Able to manage multiple tasks or projects

Senior Voice Engineer Resume Examples & Samples

Cisco certifications in Collaboration and Unified Communications
Knowledge of alternative unified communication providers
Expertise in Cisco/Juniper routing and switching technologies
Deep expertise in voice and video protocols, standards and solutions

Senior Voice Engineer Resume Examples & Samples

5+ years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks
5+ years of hands on experience with VOIP systems design, implementations, support, monitoring, and security. At least 2 years of experience in supporting Avaya Voice Systems
Advanced technical knowledge of VoIP/IP telephony systems, software, and hardware. Strong hands-on knowledge of the configuration and optimization of VoIP equipment
Must have a detailed understanding of industry standard VOIP technologies including SIP, H.323, G.711, G.729, TCP/IP, DHCP, SNMP, TFTP, IEEE 802.3 family, QoS, and CoS
Proven knowledge and practical application of voice network security, vulnerability management, security monitoring and detection of in appropriate voice network usage
Avaya ACS, ACIS (preferred)
Deep understanding of IVR, queuing, and call routing strategies preferred
Working knowledge of Verint’s Call Center suite of products including Work Force Management, Call and Screen Recording, and Quality Monitoring

Senior Voice Engineer Resume Examples & Samples

Providing solution selection (for example contributing technical expertise within an RFP)
Performing high level and low level design
Performing lab testing and documentation of test plan/results
Providing escalation support where required
Working with vendors and maintaining knowledge of industry trends

Senior Voice Engineer Resume Examples & Samples

Performs timely engineering reviews and planning of maintenance and upgrades for existing IP telephony infrastructure (hardware and software)
Assesses performance of installed technologies, analyzes data, identifying any unusual findings and escalates as appropriate
Knowledge of Cisco Switches: Layer 2 & 3 Switching, 802.1q Trunking, Channeling, HSRP
Advanced analytical and problem solving abilities
Must be results-oriented and customer-focused
Self-starter with ability to work on their own with ability to provide leadership and guidance when needed

Voice Engineer Resume Examples & Samples

Advanced administration, configuration, implementation, and maintenance of Voice, Messaging, and Call Center platforms
Unify/Siemens HiPath 4000 PBX
Unify Xpressions Voicemail
Unify OpenScape Contact Center
OSCC Agent Desktop
InterVoice IVR
Verint Ultra Call Recording
OpenScape Personal Edition VoIP Soft Client
Unify DLS
Interalia XMU, IProMOH and MMU
Tier 3 troubleshooting, including voice quality and network QoS
Working with Telecom providers and 3rd party hardware/software maintenance vendors
Working with remote clients on PC related issue tied to problems Soft Client
Design, implementation and operation of new call center voice platforms including VoIP
Support of 24x7 business critical platforms and accounts
Subject Matter Expert for other team members
Advanced ability to implement, configure, and administer Unify Voice, call center and messaging platforms
Advanced ability to implement, configure, and administer Unify based Call Center platforms and applications
10+ years experience providing Voice Operations support in a mid to large size organization supporting a variety of vendor platforms
Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)
Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
Ability to prioritize and achieve results while working on several simultaneous tasks and projects
Strong written and verbal communication, listening, and presentation skills
Ability to mentor team peers and raise the overall level of technical competency in the group

Senior Voice Engineer Resume Examples & Samples

Provides support to the Stewart Enterprise for voice based services including cloud based services
Support the user community (via Service NOW tickets), and provide recommendations
Manage the designs and implementation of voice based solutions or modifications for the Stewart Enterprise
Operate as a Level 3 Voice Engineer
Place orders with Vendors, prepare Changes controls, Purchase Request, Produce BOM, order circuits, and MACD for Voice services
Design, implement, maintain, recommend, and support local and remote portions of the Stewart enterprise Voice Solutions

UC Voice Engineer Resume Examples & Samples

) VoIP- maintenance and support
) CUCM (Cisco Unified Communications Manager)- phone support and provisioning
) Cisco Route/Switch- troubleshooting and configuration -1-3 years
This position will serve on our Telecommunications team within the Information and Technology Services Technology Product Line
Experience or academic training in one or more of the following is preferred: Cisco IP Communications Infrastructure, Cisco Unified Communications Manager, and/or Cisco Unity Connection. (UCCE, Cisco Communications Manager, Contact Center, Unity) "The UC Stack"
Basic understanding of Cisco routing and switching and a willingness and ability to learn advanced routing configurations for SIP and other VoIP deployments preferred
Basic understanding of telecommunications technologies preferred
Candidates will be assigned an appropriate level at the time of offer. Levels are assigned based on a candidate's level of education and relevant experience and taking into consideration internal equity
If interested please contact Justin Allen
4067

Hosted Voice Engineer Resume Examples & Samples

Analyze TCP/IP, SIP, UDP and SS7 protocols utilizing available packet capture tools
SIP Messaging, SIP debugging
HPBX Features
Hosted Voice Experience

Voice Engineer Resume Examples & Samples

Begins to plan research, evaluate, and recommend new Voice/ Telecom/ UC /SIP equipment, Design, solution and technologies
Utilizes monitoring, performance analysis, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace VOIP activity
Devises solutions to moderately critical operational problems within the capacity and operational limitations of installed equipment
Monitors, analyzes, troubleshoots and/or evaluates hardware, software, and other Voice related problems
Works in integration of a total network including the planning, installation, maintenance, management, and coordination of the corporate network. Performs general Voice/UC/ Telecom administration tasks as required
Implements improvements to existing network architectures, and network
Conducts research and evaluation of products in support of network needs
Coordinates with all responsible users and sites
Maintains current technological developments and applications
Helps evaluate vendor products to make recommendations for purchase
Participates in providing network design solutions for existing organizational/client needs

Senior Voice Engineer Resume Examples & Samples

Provide input to Design & Build functions of Telephony Environment
Develops documentation to support current and to test planned equipment configurations
Provides on-the-job training to user or other technical personnel
Ongoing daily support of voice/data activities
As required by changing business needs, complete additional responsibilities as assigned
Deploy, support and maintain current status of voice technologies throughout the organization
Provide voice services globally
Provide day-to-day operations support
Major and minor alarm review and response
Knowledge sharing, documentation, peer training, and communications
Provide On-Call rotation
4+ Years of Avaya experience
Avaya Applications: Communication Manager 6.3, Session/System Manager 6.3
Vendor Relationship management experience
Knowledge of external telecom subject: PRI, POTs, DID, SIP
United States Citizenship
Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86

Senior Avaya Voice Engineer Resume Examples & Samples

5-7 years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks
5 – 7 years of hands on experience with VOIP systems design, implementations, support, monitoring, and security. Experience in Avaya Voice Systems preferred
Must have a detailed understanding of voice transmission mechanisms including TCP/IP, Sonet, DS-3, ISDN and T1
Demonstrated ability to perform complex problem isolation with Telecommunications Infrastructure such as PRI/T1’s, SIP trunks, etc
Demonstrated ability to perform complex problem isolation with LAN/WAN environments
CCNA or CCNP
Avaya ACS, ACIS(preferred)
Excellent written and verbal communications skills; able to communicate effectively with associates at all levels
Ability to manage concurrent projects to plan

Senior Voice Engineer Resume Examples & Samples

Acting as lead engineer for all networking, telecom, and contact center solutions. Handling vendor evaluations, testing, pilots, implementation into production, as well as all user training and configuration
Works alongside the IT Systems Administrators during new hardware/software implementations handling all tasks related to network configuration
Strong communication (written / verbal) and collaborations skills, desire to share knowledge and train a great team, ability to keep everyone focused on the same goals
Organized: fastidious, detail oriented, and committed to the highest work standards

Senior Voice Engineer Resume Examples & Samples

Call Manager
UCCX
Unity
Some level of scripting for phone queues

Senior Voice Engineer Resume Examples & Samples

Responsible for testing and analysis of all network elements in the VoIP Network
Optimise Network infrastructure and network security functions providing reliable support to business systems and processes
Deliver reliable data and Voice Network implementations, upgrades and repairs; primarily focusing on L2 and L3 support, with emphasis on supporting the IP Voice service and products
Maintain the hardware in the data centre, (Cisco) WAN routers & LAN switches and ACME/Oracle SBC’s
Responsible and accountable for VoIP Network Availability, Reliability, Security policy and Monitoring
Conduct Performance monitoring through various applications and systems
Responsible for the setup and maintenance of Network Management systems in the VoIP space
Building relationships internally and externally, negotiating and delivering process improvements to meet strategic goals and objectives in the most efficient manner adhering to budgets, schedules and resources
Provide Tier3 support and high level fault resolution to the Business and Client Services and determine the root cause and risk elements of failures while considering alternative courses of action
Understand the interrelationships of Voice, Network, Systems, Security policy and Core Networking protocols to provide guidance for integration at an organizational architecting level
Convert the long term technology roadmap into specific project plans, business cases, budgets and project plans for implementation in the network
Provide input to the operational implementation plan to ensure that capacity requirements can be proactively identified, managed and reported on as part of the operational functioning of the product
Update Voice Risk register and work towards reducing risk (and limiting fraud) on various elements in network
Work with existing vendors and service providers (and investigate new ones) in ensuring that the network keeps up to the demands of innovation and capacity requirements
Implement specific tactics for operational excellence, in terms of systems, processes, best practice, etc
Work closely with the other Business Units to ensure synergy and co-operation in areas which are relevant to the Voice network
Contribute to Product development and complex technical design of new products/ enhancements
Ensure seamless integration of new infrastructure projects from a project management perspective as well as provide technical leadership and guidance on such projects
Provide technical guidance and input to client RFP’s and other Business documentation
Responsible and accountable for the delivery, implementation and support of the of overall VoIP Network
Driving project delivery and ultimately owning projects from inception to completion
Analyse emerging technologies and make recommendations for adaptation, investigate new product ideas and guide Product Development in technical productisation
Implement a process-based approach to meeting Communication organisational goals
Assist in defining the VoIP/ Communication roadmaps for future proofing and market relevance
Implement VoIP solutions as strategic tools to enable IS to compete in the local and global Cloud arena
Provide a high degree of team leadership through complex projects
Responsible for providing necessary information to the Business and other business units to be able to effectively support the VoIP Network, including but not limited to training, best practices, and BAU documentation
Ensuring that all activities performed are in compliance with Policies and Procedures
Help analyse business requirements and translate them into technical deliverables
Ensure the VoIP Network meet architectural guidelines & standards, and follow best practices
Ensure adequate handover of products and services to the Client Services team
Up-skill team members so they fully understand the architecture and how it is tied together, what the dependencies, interdependencies, and interoperability’s are
Development, testing, and release planning of custom additions and features to the VoIP platform
Training and instruction on the use and consumption of services on the platform
Brainstorming and incubating new ideas with other team members
Delivery, implementation and support of the VoIP Network and services
Providing necessary information to the business and other teams to be able to effectively support the VOIP Product offering after successful implementations, including but not limited to training, best practices, and BAU documentation
Ensuring delivery / implementation / modifications are completed as per the design and architectures provided
VoIP Protocol, TCP/IP, Routing, Switching, Session Border Controllers, Gateways & Softswitch experience (essential)
Demonstrable knowledge and significant working experience in VoIP environments (required)
Demonstrable knowledge and significant working experience of networking & TCP/IP (required)
Significant experience in designing, implementing, and supporting VoIP environments (essential)
Deployment automation and configuration management (e.g. Puppet) (desired)
Proficiency in one development language, preferably Perl, PHP, Ruby, (desired)
Experience in disaster planning / recovery and execution (essential)
Project management and Product Development skills( Desired)
Network Management systems and Integration skills (Desired)
Server and blade technologies (desired)
Desire to help people exploit leading-edge technology in a fast paced environment (essential)
Degree, Diploma or relevant (ICT) Experience
Appropriate Industry Certifications, including
VoIP Protocols
CCNA (desirable)
Broadsoft Certifications/ experience
ACME SBC Certifications or Experience
Puppet or associated automation technology education (desirable)
Basic programming knowledge (desirable)

Infrastructure Voice Engineer Resume Examples & Samples

Implements, maintains, tunes, and supports network voice infrastructure technologies, including Cisco CUCM, CME, Contact Center, Unity, and Cisco SBC’s. Support for the Sytel Predictive dialing platform is also part of the role. Cisco desktop phones, softphones, as well as support for video conferencing is required. Performs platform monitoring & management services such as, HP NNM, LogicMonitor, and other platform management tools
Education: Bachelor's degree or equivalent work experience of 3-5 years. Industry Certification or equivalent knowledge on Cisco Systems (as noted above)
Proficient knowledge of voice system administration and deployment concepts
Experience in production support processes and problem resolution according to service-level agreements
Knowledge of infrastructure capacity planning and infrastructure on-going support

Senior Voice Engineer Resume Examples & Samples

Advanced administration, configuration, implementation, operation and maintenance of Cisco Call Manager release 9 or higher, Cisco UCCX Call Center 10 or higher & Cisco Unity 9 or higher. Nortel PBX TDM and VoIP platforms are a plus
Candidate with prior transformation experience from Nortel TDM to Cisco Call Manager is a plus
Advanced Cisco administration, configuration, implementation, and maintenance of additional VoIP infrastructure hardware such as Voice Gateways, SRST Routers and SBCs
Tier 1 troubleshooting skills, including voice quality, Cisco applications, network QoS, Telecom Circuits
Resolving complex incidents and problems
Subject Matter Expert for Cisco Call Manager, Call Center & Unity environment and Nortel TDM and VoIP platforms
Advanced ability to implement, configure, and administer Cisco Call Manager, Call Center & Unity environment and Nortel TDM and VoIP platforms
10+ years experience providing Voice Operations implementation and support in a mid to large size organization supporting a variety of vendor platforms and technologies
Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks, SIP Trunks)
4+ years experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions
Ability to prioritize and achieve results while working on several simultaneous tasks and high profile projects
Strong problem solving skills--ability to assess a problem and quickly determine an effective course of action
Ability to mentor team peers and raise the overall level of technical competency in the organization
Ability to communicate clearly with peers as well as management
Migration experience from TDM to VoIP platforms
Integration experience in a hybrid TDM and VoIP environment

Voice Engineer Resume Examples & Samples

At least two years experience with large telephony networks
In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience
Experience with basic networking
Knowledge of Cisco Unified Call Manager, Video, TELEPRESENCE, routing, and switching
Knowledge of NORTEL CS2100, Genband Q10 Session Border Controller
Ability to deploy ACD, ISDN, and circuits for emergency services
Ability to analyze voice network ‎events and recommend appropriate course of action
Ability to work with a wide variety of people and problems in ‎a constructive manner
Ability to lift and carry 10-25 pounds frequently and 40 pounds occasionally

Senior Prof Voice Engineer Resume Examples & Samples

Analyzes voice/data network needs and assists in complex architectural designs, integration and installations to ensure effective customer network architectures
Evaluates, tests and documents current network technology baselines for both hardware and software to determine networking needs. Assists in developing technology to be deployed internally for various networks
Develops technical standards and interface applications. Evaluates new products and provides network problem resolutions to create and maintain optimal network solutions
Serves as a technical resource across functional teams to ensure consistent knowledge of network architectures
Prepares requirements, evaluates products and selects local and wide-area networks for large sized projects. Serves as a senior technical resource to assist clients in determining future voice/data network needs
Reports and monitors system utilization and associated costs to guide moderately complex short and long term information technology investment decisions as related to voice/data network solutions
Bachelor's degree in computer science, engineering or mathematics
Four or more years of experience in voice or data networks
Experience working with network systems and networking principles, data or voice
Experience working with networking software and hardware
Experience working with proprietary software and hardware
Interpersonal skills to interact with customers and team members
Knowledge in the following areas required: Avaya - VoIP Vendor, Avaya WFO
Knowledge in the follow areas desired: Network Engineering, Desktop Support, and Telecommunications Security

Senior Voice Engineer Resume Examples & Samples

Architect, deploy and maintain Sonus Session Border Controllers
Maintain current SIP Proxies
Identify, troubleshoot, and resolve VoIP performance problems
Work with carriers to track down and resolve carrier related issues
Interoperability testing for new carriers or customers
Work with Senior Engineers on new projects or features
Troubleshoot any reported voice issues on voice backbone
Help organize and maintain internal systems to track issues and resolutions
Experience with SIP and RTP (3+ years)
Experience with voice troubleshooting (3+ years)
Ability to create voice related Network Diagrams / Ladder Diagrams
Candidates are expected to exhibit good judgment in all cases
Ability to work independently and manage workload with minimal supervision
Ability to work extra hours if needed
Ability to pass background check
Education: Associate’s Degree or equivalent experience
DICE-RS1
LI-RS1

Voice Engineer Resume Examples & Samples

Analyze, design, test, document, implement and support of regional converged voice and video technologies
Voice and video capacity planning, performance tuning, troubleshooting, and service improvement
Research and recommend contemporary and emerging technologies for deployment across the enterprise in support of voice and video collaboration
Recommend future voice and video service models (on-prem, off-prem, mixed, managed, etc.) and build business case of recommended changes
Build and Implement PMI schedule for newly installed Video Bridge based on OEM specifications
Develop and document high-level and low-level engineering designs, develop implementation plans, and long term strategic objectives for the voice/video domain
Leads and contributes to technology planning efforts, including partnering with other stakeholders to define requirements and target state capabilities which balance cost, complexity and risk
Translates complex business requirements into UC technology solutions and works across technical disciplines ensuring solutions are cross-functional and optimized
Determine voice and video strategic goals, milestones, as well as tactical work streams, required skill sets and technical roadblocks
Demonstrate sound judgment in proactively identify potential problems, recommend proposed solutions for remediation and elicit buy-in for proposed solutions
Prepare and maintain up to date design, standards, documentation for internal and external customers detailing configuration of deployed solutions
Identify tasks, required skills, estimated time, priority, dependencies to implement solutions
Provide Tier 3 support for the voice and video services. Collaborate with vendors to resolve issues and adjust on-going projects to avoid issue recurrence
Drive the continual evolution and support of the disaster recovery plan for consistency between DR sites
5+ years of hands on network experience with an emphasis on Voice, Video, or Wireless technologies
Bachelor's degree, or equivalent in IT with a certification, preferably CCNP
Interest in exploring new technologies, vendors, service models is required
Ideal candidate should have at least Five years experience in installing, configuring, designing, operating, tuning, and documenting H.323, H.264, SIP, VoIP, QoS and WebRTC in an enterprise environment
Experience with mass rollout of voice and video endpoints is preferred
Expert understanding of the following Cisco Unified Communication Products: Call Manager (up to and including 10.5), Unity Connection, WebEx T29 or higher, Jabber 9 or higher, CCA, Prime, Cisco Emergency Responder
Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, Digit manipulation, Dial Plan design, and WebRTC technologies
Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
Working knowledge of ITIL best practices preferred
Strong analytical and organizational skills, with passionate attention to detail
Ability to prioritize multiple objectives and initiatives
Must have Cisco experience with voice or video technologies from Cisco
Good knowledge of Cisco Video infrastructure and QoS
The ability to partner cross-functionally to identify and recommend network optimization to meet business needs, and influence both technical and non-technical leadership
The ability to lead, coach and mentor engineers across Network Engineering and Network Operations
Excellent communication and conflict resolution skills
Professional and business focused attitude
Steadfast customer service oriented with an eager desire to interact with clients, staff, and management teams

Uc-voice Engineer Resume Examples & Samples

Drives Enterprise voice, video and real-time collaboration design projects and initiatives
Makes directional recommendation, taking into account multiple factors, including risks, alignment with current and future UC performance specifications and cost/benefit analysis
Designs and creates new infrastructure components and integrations which demonstrate environment and operational simplicity
Contributes to overall UC standards, engineering specifications and configurations for enterprise communication and collaboration
Creates documentation and procedures necessary to provision and manage performance and capacity. Defines operational parameters and events for ops leads
Proactively researches and identifies new UC technologies that will affect business policies, procedures and practices and recommends appropriate changes and areas of future enhancement
Engages peers in technical dialog considering new ideas and applicability to CG environment
Responds to complex UC incident escalations as necessary; performing advanced analysis and troubleshooting; determines root cause to facilitate resolution in conjunction with administration and operational staff
Understands architectural concepts and can create design artifacts (detailed diagrams and documentation) for engineering and operational peers
4+ years expertise with the following Cisco Unified Communication Products: Call Manager (up to and including 10.x), Unity Connection, WebEx, Jabber, CCA, Prime, Cisco Emergency Responder,
Experience with market trading technology: trading turrets, supporting infrastructure (IP, TDM switches and connectivity)
Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
Good knowledge of QoS
Develop technical procedures (equipment configuration) for testing and implementation of design changes
Create technical documentation and diagrams using Microsoft Visio, Excel, Word and PowerPoint
Experience in Contact Center technologies (Genesys and Audio Codes phones) a plus
Experience with SBC technologies including Sonus and Cisco CUBE
Single Sign-on integration with Cisco UC toolset
Excellent presentation/verbal communication skills

Voice Engineer Resume Examples & Samples

Experience integrating call routing plans with PBX systems
Voice Technology Experience
Experience in the technical management of suppliers/vendors
Development experience in network communication systems
Experience with server and system administration
CCNA (Voice) or CCVP

Voice Engineer Principal Resume Examples & Samples

Communicate Voice network status and provide quality documentation
Establish/maintain a project schedule in coordination with the client and management
Support Disaster Recovery testing and enforce required standards and procedures

Voice Engineer Resume Examples & Samples

Day to day Engineering and Support of Avaya IP Phone System including ESS/LSP, ACD and Communication Manager
Day to day Management and Support of the Video Conference Systems, Polycom Real Connect and Cisco Telepresence
Day to day Engineering and Support of Avaya Aura Application (Voice Mail)
Support Company IP Phone Moves and Changes
Knowledge of Skype for Business
SIP Trunking with Oracle SBC
Capacity Planning and Performance Metrics
Liaise with External Service Providers and Contractors
Good Customer Service approach, able to deal with end user issues
Any other Reasonable Duties

Senior Voice Engineer Resume Examples & Samples

Building new services based on identified requirements
Further develop and extend current platform and service offerings
Establish hardware standards and base site configurations
Research new solutions and new technologies and recommendations for future expansion
Develop redundancy in all aspects of new and existing systems/technologies
Develop contingencies for software, hardware and security related failures and problems
Research, configure and test new hardware platforms as appropriate to business needs
Automate and/or facilitate user provisioning of systems and features
Work with and mentor System Engineers and System Administrators
Analyze performance and capacity requirements for Telephony platforms and sub systems
Create documentation related to new build-outs, changes to the existing infrastructure, and moving services/equipment around to better facilitate optimal server performance
Provide tier 4 support for Systems Administration staff
Work on various projects as required
Solid Systems Administration or engineering experience
Advanced Knowledge of Avaya communications products and peripherals
Advanced Knowledge of Contact Center Design and Intelligent Call Routing
Advanced knowledge of MPLS, SIP and H323 technologies
Working knowledge of Internet Protocols
Advanced knowledge of LAN environments
Advanced knowledge of systems hardware
Working knowledge of Microsoft Windows
Advanced knowledge of WAN environments
Strong interpersonal skills for effective interaction with clients and third parties
Ability to participate in meetings, conduct and lead discussions
Ability to participate in vendor related discussions
Excellent oral communication skills with the ability to respond to multiple demands simultaneously
Excellent written communication skills with the ability to document new service offerings or solutions
Excellent presentation skills with ability to present to management
Must possess good problem solving and decision making skills
Certifications in Avaya strongly desired
Must be able to work as part of a team
LI-PP1

IT Voice Engineer Resume Examples & Samples

The candidate will also be required to provide mentoring, training, and support to other Voice Engineers and operations team as needed
Work with Telco’s to implement new voice services whether SIP or PSTN
Knowledge of Global Change Management Processes
Ensuring compliance with data security policies and procedures
Install and test IPT products and operating systems upgrades
Knowledge of tools such as RTMT, Sciencelogic, NetBrain, Securelogix, Unified FX
Cisco Unified Call Manager Clusters (version 9.x or later versions a plus) and Cisco Unity Connection Voice Mail for at least 7 + years
SIP, H323 and MGCP voice signaling protocol configuration experience is a must
Experience of migrating from TDM to SIP trunking desirable
Experience of Centralized Enterprise Dial Plan Design – Dialing Habits \ Class Of Service \ Partitioning \ On-Net & Off-Net
Experience of Cisco CUCM CDR including Command Line Interface and SQL Queries
Hands-On multisite contact center systems integration experience with ACD and IVR with Cisco UCCE preferred and familiarity of ICM scripting in a CVP/UCCE environment
Knowledge of Cisco Collaboration Services - Video Conferencing solutions Pervasive and Immersive, Cisco Telepresence, Jabber, CUPS & WebEx. CCA and SaaS Model solutions including HCS Desirable
Good working knowledge in supporting WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS
Strong and proven record in configuring QoS on both WAN and LAN to ensure quality voice
Self-Starter with demonstrated experience of delivering large scale large budget network projects
Experience in developing standards and process in transitioning engineering projects to Network Operations
Experience: 7+ yrs
Education Level: Bachelor's Degree or equivalent job experience
Field Of Study: Engineering, Telecommunications, or other relative technological field
Attention to detail with good organizational capabilities
Excellent communication in English and ability to present and interface with Symantec Business units
Ability to prioritize with good time management skills

Lync / Skype for Business Voice Engineer Resume Examples & Samples

Minimum 2+ years administering with Windows Server-based environments, Active Directory
Minimum 1+ year administering Lync server or OCS, would have done Lync server deployment before including AD prep
Minimum 2+ year with voice gateways and PSTN connectivity

Senior Voice Engineer Resume Examples & Samples

Engineers and optimizes Contact Center Enterprise routing environment, including call ICM, CUSP, and CVP
Implements and maintains LAN/WAN communications and connectivity
Performs administration of Cisco core routers, switches, phones, and Unified Communications Manager
Monitors the performance of systems and demonstrates expertise in a variety of the field's concepts, practices, and procedures
Designs call flow and IVR scripts
Deploys, supports and troubleshoots network infrastructure and solutions (Route /Switch) specifically with Cisco
Experience in a large enterprise contact center environment
Experience creating, documentation, diagrams, and other forms of network/voice documentation

Voice Engineer Resume Examples & Samples

Bachelor's degree in Computer Science, MIS or equivalent
5+ years experience with voice systems including Cisco VoIP and legacy PBX
Working knowledge of Cisco Call Manager, Video Endpoints, IP Communicator, Unity Connection Voice Mail, Media Sense, Cisco Unified Contact Center Express, Cisco Emergency Responder, Akkadian Labs Console, Singlewire InformaCast, NICE-Perform, Voice Circuit and System Inventory, and SRST Management
Must have an aptitude to learn new applications
Analytical, problem solving, excellent verbal and written communication skills
Strong work ethic - willing to take on unique challenges and work through to completion
Interpersonal skills and willingness to share information and knowledge
Must possess a driver license and be able to drive to other Oxy locations when required
Must be able to work in confined spaces as needed
A basic background in Oil and Gas operations is an added plus
Familiarity with change management, audit and internal control compliance is desired

Voice Engineer Resume Examples & Samples

Cisco Unified Call Manager: Call routing, geo redundancy, toll avoidance, Single number reach
Cisco Voice gateways, SRST,
Cisco Analog gateways
Former lead role in building Cisco Unified Communication projects, Acme Paket and Dialogic Voice gateway experience

Voice Engineer Resume Examples & Samples

Work as subject matter expert for client and client teams concerning options for connectivity based on the projects requirements
Architect connectivity options and provide associated costs to client’s/client teams
Attend meetings to present options and costing scenarios as needed
Obtain initial signoff on design and costing from the project team
Ensure smooth transitions to delivery team by providing updated requirement, design, cost, and other applicable documents
RFP Response
Serve as an initial point of contact for client teams requiring technology response information around GDN centers
Assist with process development for service improvement initiatives for client connectivity Solution Support & Client Deployment team
As required work with local GDN teams to support projects
Assist in the development of cost models and data tracking for the team
Produce weekly status report for the projects being supported
Produce weekly time report of hours charged on various projects
Minimum of 3 years of experience working with data & voice network connectivity solutions
Minimum of 2 years of experience with CISCO UCCE, Avaya, NICE, Verint
Minimum of 2 years of experience with Voicemail, CTI, CRM, WFM & IVR Integration
Minimum of 2 years of experience in the following
Ability to work independently with little or no daily supervision

Enterprise Voice Engineer Resume Examples & Samples

Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio

Senior Voice Engineer Resume Examples & Samples

Configures, tests, deploys, and maintains/upgrades unified communications/telephony systems
Performs adds / moves / changes and performs preventative maintenance on telephony systems
Proactively monitors and resolves potential service interruptions
Create SOP’s and Knowledge Base Articles for supported systems
Create and maintain end-user training materials and documentation
Design and implementation of telephony systems and changes throughout the organization
Project Manages and owns the success or failure of the implementation of telephony systems
Maintains telephone records and procedures and is the responsible owner for such information/documentation
Plans for and designs systems for future growth
Strong troubleshooting experience is a must
Conduct implementations, conversions, and upgrades in a manner consistent with Standard Operating Procedures within company maintenance windows; including change management procedures
Performs after-hours Voice infrastructure installation, and maintenance as required
Regular and consistent onsite attendance
7+ years’ experience in the Voice Communications field
Strong understanding of Cisco Unified Communications, including Call Manger, Unity Connection, Unified Presence, Emergency Responder, Jabber, WebEx, InformaCast paging, and Telepresence systems and endpoints
Ability to configure, maintain and support all Unified Communications components including troubleshooting, optimization and design of a multi-cluster environment
Solid data networking skills such as routing and switching with an emphasis on important voice concepts such as SIP Trunks, PSTIN, PRI, H.323, MGCP, VG350, and QOS
Familiarity with high-availability design (failover systems and data replication)
Experience with Cisco RTMT and Solar Winds monitoring
Experience with installing and upgrading Cisco voice gateways
Configure, maintain and support: UCCX Scripts
CCNP Voice- Cisco Certified Network Professional Voice (CCIE Voice Preferred)
CCNP Network experience
Experience with VCS Expressway & VCS Xtrans and Dial Rules
Experience with MX800, SX20, SX80 endpoints
Experience with LAN & WAN design, implementation, and management best practices
Hands on experience with Cisco Routers and Switches
Technical knowledge of network & PC operating systems, including Windows 7, VMWare ESX Server, MS Server
Cisco Firewall experience
VMware knowledge

Voice Engineer Resume Examples & Samples

Experience in supporting Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
Experience in supporting Computer Telephony Integration (AIC, Genesys, Cisco ICM)
Experience in supporting Cisco Telephony Systems (Cisco CUCM, UCCX)
Experience in supporting Session Border Controller preferred ACME Packet, Oracle, Covergence
Good understanding of VOIP protocols including SIP and H323
Good understanding of SIP trunking
Good understanding of traffic erlang calculation
Good understanding of IP network (Switching and Routing)
Knowledge/experience of the following are a plus
Windows Server, Linux (RHEL) and Solaris OS systems
LAN/WAN technology
Nice/Verint/Cybertech Voice Recording Solutions with Trading and Contact Centre deployments
Contact center solutions including IVR, Aspect Dialers
Knowledge of IP addressing and Access Control Lists
Fluent level of English speaker
College/university degree preferred
Voice certifications / qualifications
Experience in supporting Genesys Telephony Systems

Voice Engineer Resume Examples & Samples

Support and implement complex multi-vendor environments
Regular after-hour maintenances and on-call responsibilities
Carry themselves well with clients
Experience in higher level application task management
3+ years experience that includes deploying and troubleshooting IP-Telephony solutions
2+ years of Broadsoft Broadworks experience
Strong SIP Protocol Experience - Candidate should be able to read and debug raw SIP messages, can describe the different types of SIP messages and identify problems in a conversation
Understanding of QOS methodologies

Voice Engineer Resume Examples & Samples

3-5+ years experience that includes deploying and troubleshooting IP-Telephony solutions
Expert level understanding of voice platforms and protocols such as ACME SBCs, BroadSoft Broadworks, PRI, Voice & Video Codecs,
Expert level SIP - Someone who is able to read and debug raw SIP messages, can describe in detail the different type of SIP messages and understands how to manipulate SIP headers when interconnecting with a SIP device which does not behave as expected. Must understand the actual protocol messaging

Senior Voice Engineer Resume Examples & Samples

Create High-Level Designs and Low-Level Designs for areas of expertise
Coach and mentor other engineers on best practices
Cisco Call Manager

Senior Voice Engineer Resume Examples & Samples

Support and maintain the Cisco Phone system Infrastructure at all 25 Monarch offices
Expand the phone system to other remotely connected offices of Monarch
Implement a new Cisco Video conferencing solution for few conference rooms at HQ
Migrate the phone system to a SIP solution
Migrate the phone system from one Active Directory Domain to another
Performs adds/moves/changes and performs preventative maintenance on telephony systems
UCCX/UCCX Scripting

Voice Engineer Resume Examples & Samples

Serve as the primary point of contact for the Cisco CUCM initiative, and other voice issues that arise
Serve as the assigned engineer on deployment achieving all project deliverables and timelines
Act as an expert in voice routing and traffic flows and different platforms of Cisco voice infrastructure required
Troubleshooting and hands-on for routing & switching desired
Monitor and analyze system performance
Work independently or as a team member to plan, develop, implement, and support voice systems
Ensure connectivity of all PRI circuits, POTS lines, and SIP trunks
Implement and maintain servers, gateways, PSTN circuits, and analog telecommunications circuits
Mentor and provide guidance to team members
Stay abreast of technological developments and changes in the field of information technology in a rapidly changing environment
Technical expertise in one or more Unified Communications technologies including telephony, and video and deployment and support experience
Large-scale project experience across multiple Unified Communications technologies (telephony, video, mobility, etc.)
Three or more years of Cisco Voice Administration, including video and gateway technology
Experience with H.323 or SIP based telephony and video endpoints
Expert in Voice routing and traffic flows and different platforms of Cisco voice infrastructure required
Experience with troubleshooting and hands-on for routing & switching required
Assist other team members with advanced technical issues, procedural questions or other engineering related questions as they arise
Experience with Shoretel

Regional IT CE / Voice Engineer Resume Examples & Samples

Setup and installation of Linux Server
Troubleshoot hardware and peripheral problems
Understand technical issues and develop procedures and checklists for future references
Troubleshoot networking issues which affect voice quality
Liaise with internal teams for a better resolution of problems and reducing knowledge gaps
Involve in new and existing projects
Excellent oral and written communications in English
Good technical aptitude including excellent troubleshooting skills
Willing to learn new technologies and systems quickly, and adapt to a very fast paced, fast-changing environment

Microsoft Voice Engineer Resume Examples & Samples

Bachelor's degree (Work experience may be considered in lieu of degree)
8 plus years of telecommunications experience
Experience managing smaller projects
Prefer advanced expertise in complex enterprise application of telephony protocols/methodology including

Avaya Voice Engineer Resume Examples & Samples

5+ years experience with AVAYA Red/ Blue, Site Manager, Voicemail
5+ years experience with AVAYA Elite, AACC
5+ years experience with Avaya WFM and WFO
5+ years experience with Avaya Communications Manager (Certification preferred)
3+ years' experience supporting enterprise WAN environments with MPLS-based carrier-provided services

Voice Engineer Resume Examples & Samples

At least five (5) years’ experience supporting and implementing technology environments
Familiarity with diagnostic and administrative tools
Good communication (oral and written) and interpersonal skills
Able to solve a range of problems in stressful situations
Able to analyze possible solutions and assess each using standard procedures
Able to effectively explain information and influence others in straightforward situations
Able to make appropriate decisions within guidelines and policies
Able to effectively prioritize own work to meet changing deadlines
Provide after-hours and weekend on-call support for service-related issues

Voice Engineer Resume Examples & Samples

Responsible for designing, deploying, installing and configuring complex Cisco IPT solutions
This includes application design efforts within UCCE to support an Enterprise Contact Center environment
The candidate may also be tasked with network support as it relates to the Cisco VOIP environment and isolate and resolve complex problems utilizing appropriate diagnostic tools
The candidate will also be required to provide mentoring, training, and support to other Voice Engineers as needed
Perform application design updates across all components of the system
Work and Collaborate with Project Teams including Outsourced engineers, contract resources and 3rd Party Vendors
Provide consistent and frequent project status updates
Global Change Management Processes
Ensures compliance with data security policies and procedures
Installs and tests product and operating systems upgrades
Supporting tools used to support the Veritas voice environment
Cisco Unified Call Manager Clusters (version 9.x, 10.x later versions a plus) and Cisco Unity Connection Voice Mail
Strong experience configuring and troubleshooting Voice Service Gateways (ISR Routers, VG224, CUBE, CUSP, VXML, Cisco SRST)
Experience of Cisco CUCM CDR including CLI SQL Queries
Cisco IPT integration experience with Microsoft Active Directory in an Enterprise environment
Knowledge of Cisco Collaboration Services - Video Conferencing Solutions Pervasive and Immersive, Cisco Telepresence, Jabber & WebEx. CCA and SaaS Model solutions including HCS Desirable
Knowledge of WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS
Strong skills in developing and writing architectural and equipment standards
Excellent communication in English and ability to present and interface with Veritas Business units at Executive level

Senior Voice Engineer Resume Examples & Samples

Responsible for providing technical support for customer's Global voice network environment including but not limited to network incident identification, documentation, escalation and resolution
Provide voice advanced technical support and direction to lower level technicians in a Network Operation environment
Responsible for troubleshooting and configuring Cisco IPT (IP Telephony) solutions involving Call Managers, Unity, Unity Connection, Emergency Responder, Gateways H323, SIP, and routers and switches (LAN/WAN/Wireless environment)
24 x 5 support with on-call rotation during the weekends
Execute Voice change requests submitted by the Customer

Senior Voice Engineer Resume Examples & Samples

Management, monitoring and support of Cisco UC solutions
The successful candidate will have primary responsibility for ensuring overall client support satisfaction and managing client expectations
As a seasoned expert, you will accept issues that are escalated to them from various entry points
A can-do, upbeat attitude is required, with the willingness to go the extra mile to ensure client satisfaction
Must have at least 5 years of experience administering, engineering, and debugging Cisco Voice solutions
Must have experience with current Cisco routing and switching technologies
Candidates must possess strong skills and experience across a range (not necessarily all) of the following skills that include Unity, Unity Connection, UCCE, UCCX, Telepresence, Cisco Routing and Switching
CCIE Voice or equivalent skills desired
CCDP equivalent skills desired CCNP equivalent skills desired
Should be familiar with PCI compliance
Cisco UCS knowledge a plus
ITIL knowledge a plus
Preference for candidates with experience with Cisco UCS technologies.Additional experience with Cisco routing and switching, wireless, Cisco ASA firewalls a plus
Enterprise Architecture methodologies are a plus
Excellent communication, architecture and troubleshooting skills required

Senior Voice Engineer Central Region Resume Examples & Samples

Follow WWT and Customer standards for design documentation
Provide technical leadership to survey, deployment, and support engineering teams
Participate as part of the project leadership team
Hand off design to implementation engineers or implementation team
Cisco Unified Communications Manager Express
Cisco Unity Express
Cisco WebEx
Cisco TelePresence Content Server
Cisco Digital Media Systems components (Digital Media Manager, Show and Share, MXE 3500, and WebEx Social

Voice Engineer Resume Examples & Samples

Assistance with the design, development and maintenance of Cisco Call Studio, Customer Voice Portal, and Intelligent Contact Management applications and scripts
Assistance with the design, configuration, and management of Cisco voice systems to include UCCE, VXML Server, Call Manager, Unity Connections, Cisco Emergency Responder and others
Assistance with the design and installation of Cisco network equipment in support of enterprise-level VoIP architectures, including Cisco Unified Border Element, Peripheral and VXML Gateways, etc
Work on problems of diverse scope where analysis requires evaluation of identifiable factors affecting call routing and queues
Creation and maintenance of network documentation, network assessments and reporting results
2+ years working with Contact Centers administering Cisco UCCE technology
1+ year(s) of Cisco Call Studio, Customer Voice Portal, and Intelligent Contact Management experience, versions 10.x and above
Cisco UC and UCCE high availability environments
Cisco Unified Border Element (CUBE), SIP Proxy, VXML server services and functionality
SIP Trunking
IP Telephony systems administration, configuration, and implementation

Junior Voice Engineer Resume Examples & Samples

Analyze user requirements, perform cost analysis, and identify designs/approaches to ensure the customer’s needs are met
Submit voice network connectivity specifications and offer recommendations
Attend daily/weekly meetings and interact regularly with management, customers and incumbents to constantly improve Voice Engineering services

Enterprise Voice Engineer Resume Examples & Samples

Senior technical expert with experience influencing technical decisions and leading team members. Experience selecting and architecting Enterprise Voice solutions in line with Line of Business requirements
Demonstrate extensive technical experience working with large VoIP network using Cisco Voice solutions
Extensive knowledge of call routing over various IP protocols
SIP and Traditional ISDN/PRI Trunking
Detailed knowledge of VOIP system and endpoint configuration

Senior Voice Engineer Resume Examples & Samples

Plan, design, implement, and support complex multi-vendor environments
Develop and maintain detailed implementation and training documentation
Design, deploy, and audit voice security implementations using industry best practices
Create and maintain detailed deployment documentation
Background in voice telephony
Able to portray knowledge and make presentations to clients
8+ years experience that includes deploying and troubleshooting IP-Telephony solutions
Expert level understanding on voice platforms and protocols such as Oracle ACME & Sansay SBCs, Voice & Video Codecs
Certifications ACP-N, BCPA, CCVP, CCVP/DP a plus
BroadSoft BroadWorks management experience a plus

Senior Voice Engineer Resume Examples & Samples

Architect, Design and Optimize Cisco Unified Communications products including Unified Communications Manager, Unity, Call Center and Contact Center Express for 40,000 endpoints Nationwide
Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions Install and configure voice gateways as part of the IP telephony system
Install and Configure Flexpod Virtual Hosting environments for Unified Communications Infrastructure
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Configuring and troubleshooting Voice Gateways/Gatekeepers
Key player in the design and implementation of full-life cycle Cisco Unified Communications project
Perform analysis and diagnosis of complex voice and data network issues
Provide technology leadership to other members of voice team
Hands on experience with installing and troubleshooting Cisco Unified Communications, Unity and IPCC/UCCX
Hands on experience with creating and maintaining IPCC/UCCX scripts
Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
CCVP, CCDP certification desired
CCIE certification preferred
Self-motivated and desire to succeed

Voice Engineer Resume Examples & Samples

Curious and excited by new ideas
Energized by a fast-paced environment
Able to understand and translate business needs into leading-edge technology
Comfortable working as part of a connected team, but self-motivated
Community-focused, dependable and committed
Exceptionally detail-oriented

TOC Voice Engineer Resume Examples & Samples

Provide professional technical support for all Voice issues received
Provide updates to the customer as needed to meet performance objectives
Perform technical and management escalation in line with the company policy
Ensure cases are allocated to the most appropriate next level/organization as part of the case flow process
Liaise with other relevant departments, e.g. other GCSC’s, Field Operations, PTT, Vendors etc. as appropriate
Document all troubleshooting and case management actions via the electronic case management system

Senior Voice Engineer Resume Examples & Samples

Mitel Communication Director / MiVB
Mitel Border Gateway/SRC
Mitel MiCC Contact Centre (including Ignite/Multimedia MiCC)
Mitel MiCollab/MAS/AWv/Nupoint/UCA
An understanding of VMware and HyperV and deploying Mitel vApps in virtualised environments
SIP / Wireshark troubleshooting skills

Voice Engineer Resume Examples & Samples

Supports level 3 incident and problem tickets within the HE defined Service Level Agreements (SLA’s)
Supports Change and Release requests within the HE defined Service Level Agreements (SLA’s)
Actively Participates with system upgrades
Actively Participates with system installations
Actively Participates with System designs
Actively Participates with customer requests, projects in the Intake process and active projects
Identifies, documents and engineers solutions for improvement on processes and technologies
Remains current on new products, services, protocols, and standards for applicable technologies
Participates in on-call rotation and non-business hour work efforts as needed
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Performs other responsibilities as needed/assigned
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
Critical Thinking: Gathers and integrates critical information, recognizing and addressing underlying assumptions of others, to arrive at effective solutions; breaks down problems into simple tasks or activities; analyzes relationships among several parts of a situation
Interpersonal Savvy: relates well to all kinds of people, builds rapport easily, builds constructive and effective relationships, uses diplomacy and tact, can defuse even a high-tension situation comfortably
Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything
Team/Relationship Management: Partners with teams effectively to maximize performance, utilizing communication skills, facilitation skills, and knowledge of team dynamics and adapting to change
Time and project management: uses his/her time efficiently, accurately scopes out length and difficulty of tasks and projects, breaks down work into processes, develops schedules and tasks, anticipates and adjusts for problems
Experience: Minimum 3 years
Knowledge/Skills: Must have working technical knowledge of voice platforms such as: technical knowledge of PBX, voice mail, interactive voice services, call management systems, contact center, call routing and telecommunications accounting systems
Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment
Advanced working technical knowledge of current telecommunications practices, protocols, and principles in enterprise and contact center environments
Advanced knowledge of the following telecom PBX/voice practices and concepts: full product life cycle, technical standards and deliverables, telecom system installations, trunks and stations, telephone switches including Avaya, Mitel, IVR,CTI, VRU hardware and software, PBX/voice hardware and software, ACD software, network and related protocols (e.g., TCP/IP, SIP)
Advanced knowledge of cabling and wiring systems, design, and installation of networks, switching systems, SIP signaling, SBC’s (Session Border Controllers), and copper or fiber optic cabling
Strong understanding of the organization’s strategic initiatives and vision
Ability to conduct research into telecommunications issues and products
Work in team team-oriented, collaborative environment settings as well as work independently with minimal supervision
Requires excellent verbal and written communication skills. Must have the ability to provide the explanation of technology for end-users, nontechnical managers, directors and above
Preferred Knowledge of: Service Now, ITSM and PMO practices, Microsoft Office Suite, Visio, Project
Bachelors Degree preferred

Lead Voice Engineer Resume Examples & Samples

Bachelor's degree and/or 10+ years experience with hands on experience with Enterprise Voice/PBX/VoIP/Telco and/or Network Engineering
Ability to work under minimal direction as well as in a team environment
Ability to provide training, document all project and processes, provide transition documentation to support staff
Ability to multi-task, work and collaborate with other groups and vendors
Ability to handle multiple projects ranging from small to large scale
Basic understanding of Project Management Principals

Voice Engineer Resume Examples & Samples

Evaluates, designs, documents, installs, implements, tests, and performs problem isolation and resolution, and monitors, tunes, set standards and maintains a range of network components and systems
Performs these functions across some, but not all, physical media, Operating Systems, File Systems, protocol stacks and network components
Provides client consulting and training on the design and use of the voice network systems and architectures
Plans, researches, evaluates and recommends new voice network equipment and related technologies
Uses monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge performance and activity
Devises solutions to operational problems within the capacity and operational limitations of installed equipment
May develop and execute contingency plans for voice related hardware/network failures including isolated and major outages
Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, management, and departmental clients
10 years Voice/IT network engineering support experience (Tier II, Tier III, network infrastructure implementation and maintenance) Expert experience in one or more of the following: Avaya Voice, Cisco Nexus, Cisco Catalyst routing and switching
Experience supporting the government customers in secure environments, familiarity of NIPRNET and SIPRNET operating standards and applicable guidelines
Expert Knowledge of cabling standards, fiber optic and copper cable termination
Department of State experience on voice and data systems/networks
Certifications: Avaya Voice/CMS/Voicemail systems, Network +, Cisco CCNA, Cisco CCNP or equivalent
Familiarity with DoS environment (Voice and Data networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs)

Tier Voice Engineer Resume Examples & Samples

Hands on experience with Cisco/Avaya Voice technologies with 3+ years of related experience in IT industry
Proficient with technologies such as Cisco Communications Manager, Cisco Bulk Administration, Multi Services, Gateways, Cisco Unity Connection, Jabber, Cisco Presence, SME, Virtualization etc
IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, Avaya Session Manager, Avaya Aura, H248 Gateways, CMS, Call Routing and different Codecs
Familiarity with Oracle applications
Working knowledge on Monitoring Tools such as RTMT, Prognosis, Clarus, etc
Solid Communication Skills (Written/Verbal/Presentation). Solid team player
Able to work rotating shifts for 24/7 coverage
Flexibility in working hours as some migrations will require weekend and after hours’ work
Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients
Ability to troubleshoot implementation problems during migrations
Operational disciplines with regards to systems management, change management, etc.)
Candidates should complete ownership of the incident with regards to the engagement with client and stakeholders
Basic to intermediate knowledge on ITIL processes

SBC / SIP Voice Engineer Resume Examples & Samples

Design, implement and coordinate changes in call routing over and between SIP, the IP Telephony systems and Skype for Business
Design and coordinate LAN/WAN configuration, sizing and troubleshooting audio quality/performance
Installation engineering and support
Drives the appropriate analytics, documentation, and project planning as well as roadmaps for new and enhanced SIP & SBC services aligned to the expressed or identified business needs of EY internal clients
Supports Global Infrastructure Services Global Operations in maintaining the appropriate execution of all defect correction, release management activities and other related changes aligned to operational readiness and consistency in services. Works across IT and the vendor on required technical changes and to agree appropriate infrastructure services to support the current and next generation of all Audio Codes SBC’s
Microsoft Lync/S4B knowledge an advantage
Extensive knowledge of fixed line telecommunication systems
Strong SIP protocol experience
Maintains solid interpersonal skills to engage with others in the Firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills
Projects well-defined consultative skill to conduct effective questioning, hone in on key issues and information to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization including senior and/or executive management
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting change issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible
Maintains strong project management skills as well as various aspects of technology infrastructure design and implementation, to deliver projects on time and within scope and budget
Maintains appropriate knowledge of services and products of external vendor and suppliers and manages their activities in project deliverables

Voice Engineer Resume Examples & Samples

Design, configuration and advanced troubleshooting for Audio Codes SBC and ESBC and their global management infrastructure
Design, configuration and advanced troubleshooting for SIP trunks
Support the Operations team to maintain a stable service and meet the OLAs
Supports L4 incidents, problems with SBC and SIP services and support vendor escalations
Work with Telecom Service Providers globally to consolidate PSTN technology and migrate to SIP
Supports management in the End of Service Life (EOSL) activities in accordance with deliverable dates for next generation services and best practices in the industry on aging of services
The role is an individual contributor and reports into SBC/SIP lead in Collaboration Service. As a result of specific projects under management, the role would be expected to influence and manage peers, vendors, suppliers and others in creating and executing the design plans
Degree in related technology field (Computer, Engineering, Science) or comparable job experiences
Minimum 8 years of experience in an Operations or Product Management role
Strong background in IP Protocols
Proven SBC and ESBC Experience, AudioCodes experience is a pro
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you

Global Voice Engineer Resume Examples & Samples

Lead the design and implementation of Cisco Unified Communications products
Install all new hardware, systems, and software for Telecommunications
Supports voice and network infrastructure (includes but not limited to: CUCM, CER, and UCCX)
Perform software upgrades on existing Cisco voice deployments
Provide user training for Cisco Voice deployments when needed
Prepare documentation including Network Designs, Network Assessments, IPT Questionnaires, Implementation Plans, and Post Implementation Documentation
Remote support of on-site engineers and end users during installation
Liaising with project management team, vendors, and service desk engineers on a regular basis
Engineer, configure, and deploy the company’s voice and video communications
A minimum of a Bachelor’s Degree in Computer Science or related field with 7+ years of experience
Must have a level of proficiency with Internet, Email & Microsoft

Voice Engineer Resume Examples & Samples

Skype for business
Cisco Network Experience
CCNP or CCNA

Senior Voice Engineer Resume Examples & Samples

Tier3 engineer for all Skype for Business audio/video issues
Maintains Skype for Business reporting and monitoring tools
Communicates with business customers and other stakeholders during outages
Utilize skills to test new audio/video functionality and document results
Create deliverables for Tier1/2 support teams
Ability to analyze SIP traces to determine root cause on voice/video issues
Collaborate/Partner with other teams including business customers, unified communications, networking and program management
Maintain technical skills and expertise through continuing education and training
Assist in knowledge transfers to Tier2 contract resources
Minimum 5 Years’ Experience in Telecommunications support
Minimum 5 years professional experience designing and developing enterprise telecommunications architectures such as Skype for Business
Has experience mentoring other members of technical staff
Has experience working with Tier 4 (vendor) production support
Has experience with SIP log capture and analysis

Voice Engineer Resume Examples & Samples

Bachelor’s degree required or equivalent combination of education and experience
2-4 years of relevant experience in IT Operations
Candidate should have strength and proficiency in the following areas
Knowledge of Ethernet network topologies both LAN and WAN
Knowledge of basic telephony principals and VOIP protocols
Knowledge of Cisco audio/video conferencing equipment
Experience with network security, QoS implementation and troubleshooting

Voice Engineer Resume Examples & Samples

Teamwork (Intermediate)
Decision Making (Intermediate)
Flexibility (Intermediate)
Planning & Organisation (Basic)
Relationship Management (Intermediate)
Problem Resolution (Intermediate)
Communication (Intermediate)
Innovation & Initiative (Intermediate)
Compliance & Control (Basic)
Achieving Quality Results (Basic)
A willingness to work on-call, weekends and travel to branch offices within EMEA
Cisco Unified Communications Manager
Redbox Voice Recording
Cisco IOS and SIP/H.323/MGCP endpoints
Cisco certification (minimum current CCNP Voice/Collaboration)
Relevant university or equivalent college degree relevant to the industry and job function
Current passport with no restrictions for travel throughout EMEA
Must cover the production coverage hours of 7am to 6pm on a shift pattern with colleagues to ensure services are maintained with no downtime. Out of hours support on an on-call basis will also be required

Voice Engineer Resume Examples & Samples

Experience in managing and maintaining high availability Cisco Voice systems
Financial sector or equivalent experience in large global professional services organisations
An understanding of working across multiple regions within a global organisation and the challenges of working with various time zones, language and cultural differences
Experience in Service Management with specific focus on change, incident and capacity management
Voice, video and collaboration architecture and design
Attention to detail and an ability to produce and maintain complex network schematics and generate professional documentation such as design briefs, process documents and audit reports
Experience in working on large scale projects and working with project teams providing technical guidance in planning phases and hands-on implementation
Advanced Cisco Unified Communications Manager and associated Cisco products
Advanced CUCM Dial Plan
Voice signalling protocols: SIP, SCCP, MGCP, H.323
Voice Recording systems (NICE, Witness, Redbox)
Trader environments including private wires
Quality of Service (CBWFQ, PQ, Hierarchical QoS)
Voice Network Management and Authentication

Senior Voice Engineer Resume Examples & Samples

Perform proactive platform systems management
Resolve operational issues
Ongoing upgrade and maintenance of associated platforms
Perform root-cause analysis and solve problems
Design and implement solution to meet service and business requirements
Work with product vendors to troubleshoot issues
Provide first-class system support from initial contact to closure
Execute maintenance and disaster recovery tests on a scheduled basis or as required

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