Voice Engineer Job Description
Voice engineer
provides subject matter expertise in phone switching, systems integration, voice mail, dialer, voice response unit, call recording and SIP Trunking.
Voice Engineer Duties & Responsibilities
To write an effective voice engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included voice engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Supports, troubleshoots, documents and project manages customer network connections
Responsible for design, development, optimization, & implementation of automotive Voice Recognition and Text- To-Speech systems
Develop in-vehicle implementation including customer requirements, feature / function specifications, grammars, dialog design, and prompt wording
Review graphical user interface designs and coordinate with voice user interface in various localized languages contexts
Develop methodologies and procedures that improve recognition performance and quality
Assist in developing new features and enhancements pertaining to Voice Recognition & Text-To-Speech systems
Assess and benchmark automotive and consumer technologies and suppliers
Perform Voice Recognition specific issues root cause analysis (prototype, validation, voice of the customer fleet, production, field)
Provide input into the design of future product releases
Interface with cross-functional / cross-organizational areas
Voice Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Voice Engineer
List any licenses or certifications required by the position: CCNA, CCNP, ITIL, CCIE, HP, MCSE, CCVP, CCDP, CATE, R&S
Education for Voice Engineer
Typically a job would require a certain level of education.
Employers hiring for the voice engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Technical, Engineering, Education, Information Technology, Voice, Telecommunications, Information Systems, Electrical Engineering, Science
Skills for Voice Engineer
Desired skills for voice engineer include:
SIP signaling and call-flows
Secure Real-Time Transport Protocol
SIP
MGCP
TCP/IP
H.323
MPLS
DNS
DHCP
RTP
Desired experience for voice engineer includes:
Current Cisco Voice certifications CCVP strongly preferred
Experience working in large enterprise voice networks is desired
Ability to face off to business and technical stakeholders within the business for operational, project and deployment activities have an appreciation of the risk associated with a voice environment and the regulatory controls within it
Trader Voice (BT ITS, NICE/ Cybertech Voice Recording and Speakerbus)
Basic Networking Protocols
Expert with MS Office including Access with ability to analyze large amounts of data
Voice Engineer Examples
1
Voice Engineer Job Description
Job Description Example
Our innovative and growing company is looking for a voice engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for voice engineer
- Oversees design, testing and deployment of the Voice infrastructure
- Performing a variety of tasks associated with user provisioning and call routing within the assigned platform
- Build loaders for internal systems ensuring tasks are completed accurately and in a timely manner
- Import users into internal systems, ensuring proper billing type and number association
- Participate in meetings with clients and internal departments to understand the requirements of call routing
- Document and design call flow diagrams to ensure that all call variables have been accounted for in preparing a routing plan
- Input approved call flows into appropriate platform ensuring accuracy of information and call routing
- Support the clients solution by correcting any issues with call routing or provisioning during the initial implementation phase, constantly communicating status of any issues with client
- Complete testing to ensure that call flow is operating properly
- Monitors and ensures compliance to standards, policies, and procedures
Qualifications for voice engineer
- Experience in working with teams geographically dispersed
- Able to thrive in a demanding and team-oriented environment
- Minimum of 5 years of working experience in the telecom field
- CCIE – Collaboration
- Candidate will need to be extremely detailed oriented, with excellent prioritization skills
- Speech recognition technology knowledge (development / project management)
2
Voice Engineer Job Description
Job Description Example
Our company is hiring for a voice engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for voice engineer
- The candidate will have a strong focus on Lync/Skype for Business, Avaya Agents and Global Contact Center Agent desktop design and best practice
- Secondary New Hire Setup in Active Directory, Exchange and other required applications
- Work with the entire engineering and development team to establish development and configuration practices that ensure a high level of performance and optimizes capacity utilization
- Research new methods for enhancing performance and shares findings with the engineering team and the Engineering Leadership committee
- Maintain the build environments for all products and platforms, performing daily builds for release to team, and updating build scripts/environment as needed
- Perform regular releases & patches on the Production environment
- Proactively utilizes knowledge of the business unit and objectives to maximize the efficiency of the design
- Recent hands-on experience with current secure communications devices (SVTCs, VoIP phones and other devices (STEs, QSECs, )) and infrastructure components (communications lines – POTs/ISDN/Leased, PBXs, encryption devices, conference bridges, call management servers)
- Additional duties of this position will include new software revision/feature sets/patch evaluation and trade studies, periodic system refresh, technical briefings (internally with customer representatives), system requirements development, creation and maintenance of system documentation and drawings (specifications, logical and physical architecture and interconnect diagrams)
- Responsible for the operational maintenance of the company’s global UC voice & Video system standards
Qualifications for voice engineer
- Experience in automotive applications, preferably in infotainment domain
- Should have strong program management and supplier management capabilities, the ability to work as part of a project team
- Bring interpersonal skills allowing a wide range of interface with vehicle product development / subsystems engineers, user interface engineers, and suppliers
- Experience with an Automotive OEM or Tier 1 supplier and automotive systems such as telematics, multimedia, navigation, or other high complexity systems
- Human Machine Interface (HMI) Design & Development
- BT Legacy TDM R16/17 Turret systems and BT current/next gen R18 IP Turret systems
3
Voice Engineer Job Description
Job Description Example
Our company is growing rapidly and is hiring for a voice engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for voice engineer
- Partner with Architect & Design Engineers to influence UC designs (to include video, audio, and networking schematics) as part of the engineering design package, and coordinate the design review and change process with team members and Architects
- Proactively troubleshoots, assesses (tests) and coordinates equipment and system repair as required
- Develops and maintains procedures, standards and methods for team members and other colleagues
- Develop internal documents for troubleshooting support, network infrastructure documentation and maintenance procedures
- Shares knowledge and assists team members and other peers who are less experienced or knowledgeable in a specific technology
- Assists in monitoring and managing the health of solutions and services by utilizing available tools
- Maintains up-to-date awareness of industry developments and best practices in area of specialization
- Assists with research and development of new products or services
- Participates in researching vendors, equipment, and software to support business needs
- Participates in post-implementation & post-mortem reviews to identify opportunities to continually improve process & service
Qualifications for voice engineer
- Minimum 5 years� experience or in depth knowledge with Cisco Unified Communications Manager and associated tools and applications such as Unity Connection, Webex, Meeting Place, Attendant Console, etc
- Minimum CCNA certification or equivalent for data networking
- Experience with Voice Recording systems such as Nice and Verint is preferred
- Working knowledge of mobile voice, multimedia and virtualization technologies is preferred
- Familiar with operating mysql, Postgres, Memcached, and ‘no-sql’ systems
- Engineer with experience in technical implementation & support of advanced IP applications over broadband HFC networks
4
Voice Engineer Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of voice engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for voice engineer
- Helping to interface speech recognition and voice analytic solutions within the SYNC ecosystem
- Development of proof of concepts for both speech recognition and voice analytics
- Works in integration of a total network including the planning, installation, maintenance, management, and coordination of the corporate network
- Provide tier 3 support and training for Cisco VoIP and legacy PBX telephone systems
- Responsible for installing, troubleshooting, programming and repairing desk phones
- Maintain the telephone system including patching and upgrading equipment and software
- Migrate sites from legacy PBX to Cisco VoIP
- Recommend, specify and justify telephone service changes and upgrades to our customers
- Help Accounts Payable audit telephone and data services and communicate with vendors to correct billing issues and obtain change of service when warranted
- Responsible for circuit management and contract lifecycle for voice services
Qualifications for voice engineer
- Knowledge of cable OSS/BSS highly desired
- Experience with IP-over-cable applications (Web, VPN, VOIP, Managed Access) is desired
- Cisco certifications and Juniper certifications are desired (CCNA, JNCIA)
- IMS network knowledge is a plus
- Excellent communication (written and oral) and interpersonal skills, including conflict resolution, and ability to accomplish tasks through others (delegation, supervision)
- Work in an enterprise IT environment with specific tasks related to Voice
5
Voice Engineer Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of voice engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for voice engineer
- Work closely with telecom carriers, vendors and the business units to set and coordinate the future direction of the voice systems and identify opportunities for enhancements
- Manage and support CUCM and CUBE deployments within US and internationally
- Provide Tier-3 level support for voice issues with Cisco and non-Cisco related issues
- Design and upgrade existing voice system to support scalable global growth requirements
- Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center
- Automate tasks to keep voice systems consistent and optimal
- Administer voice-related technologies including voicemail, CDR, RingDNA, and call center
- Not just understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals
- Develop telecommunication solutions to address user needs
- Analyze users' needs and recommends solutions
Qualifications for voice engineer
- Understanding and full support capabilities of complex aspects of Contact Center communications technologies data and voice telecommunication systems associated with Call Centers
- Circuit ordering / RFC / 1800 Management / DID/DOD
- 3rd Party operations (Lync, Parlance, ELoyalty)
- Minimum 2 years’ experience with administering or supporting call management platforms required
- Network events monitoring and log management tools
- Preferred MCSE certification, A+ certification and Network+ certification required