Salesforce.com Administrator Resume Samples

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R Konopelski

Regan

Konopelski

44642 Roxane Green

Phoenix

+1 (555) 448 0991

44642 Roxane Green

Phoenix

Phone

p +1 (555) 448 0991

Experience Experience

Detroit, MI

Salesforce.com Administrator

Detroit, MI

Rice-Feeney

Detroit, MI

Salesforce.com Administrator

Develop and conduct training sessions, and create and update training materials
Partner with Sales Operations Manager to triage and assign all incoming incidents for the CRM following our SFDC support and change management guidelines
Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc
Campaign management in Salesforce and Marketo. Create all sales related campaigns in Salesforce.com. Procedures include detailed analysis of target markets, matching lists to Salesforce.com, creating new campaign masters, accounts, members, contacts, contact roles, and opportunities. Also involves creating campaign monitoring dashboard charts and reports in Salesforce.com
Work with Salesforce developers on system extensions, customizations and integrations
Develop strong relationships with sales management to ensure proper use of the application
Participates in the Product Development lifecycle with Product Management, IT Security/Compliance, Sales, Marketing, Customer Service, Account Managers and Development

present

Houston, TX

Salesforce.com Administrator

Houston, TX

O'Keefe LLC

present

Houston, TX

Salesforce.com Administrator

present

Participate in process improvement activities and provide system performance and usage metrics to track trends
Work with Sales Managers, other Salesforce.com admins, and IT Help Desk to provide user support for supported applications and business processes
Develop & maintain all reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities, pipeline & forecast
Participate actively in change management efforts to implement better practices, new processes & improvements in overall performance
Works with Project Management and Development on new product roll-outs and product enhancement releases
Assist Sales Operations Manager on optimization of SFDC instance- proactively identify process inefficiencies and streamline or automate them
Works in a team environment to establish best practices

Education Education

Bachelor’s Degree in Computer Science

Loyola University Chicago

Bachelor’s Degree in Computer Science

Skills Skills

Excellent organization, attention to detail, and ability to execute on multiple tasks and projects
Proven ability to build and maintain strong relationships with business partners
Sound knowledge and experience in process area and able to suggest process improvements
Strong time management skills with ability to juggle multiple cross-functional projects and deadlines
Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users
Strong problem solving and analytical skills with great business sense
Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly
Strong communications skills including the ability to facilitate meetings, prepare concise documentation, write business cases, prepare presentations, etc
Strong analytical and troubleshooting capability
Ability to develop strong relationships with people at all career levels and in various functional areas, e.g. sales, IT, marketing, etc

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7 Salesforce.com Administrator resume templates

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Salesforce.com Administrator Resume Examples & Samples

Salesforce.com Certified Administrator (SFDC ADM201)
Previous experience working with globally dispersed teams
IBM WebSphere Cast Iron or other Integration solution experience
Experience administering BMC RemedyForce

Salesforce.com Administrator Resume Examples & Samples

In depth experience in the management, development and architecting of a Salesforce.com CRM implementation in an enterprise environment. (Required)
Subject matter expert in developing best practices for adoption and usage of Salesforce across a global organization
Expert ability to work independently and manage one’s time without day to day direction from management (Required)
Verbal and written communication skills, independent problem solving skills, attention to detail and interpersonal skills – MUST be able to translate business user/end user requirements into scalable solutions within Salesforce (Required)
Expert ability to interact with non-technical sales management
Work onsite and remotely with Sales Operations and Sales leaders worldwide to analyze requirements, develop designs, and implement Salesforce.com capabilities, including but not limited to
Best Practices Development: You will be called upon to develop best practices for how CyberSource uses the tool globally to ensure we can scale the platform. Use your expertise to ensure CyberSource gets the most value out of Salesforce.com
Implement policies and procedures for administration of the tool within the CyberSource admin team – SLA’s for response time to end users, how our admin team manages requests, escalation policies, etc
Administration of Salesforce.com: From basic (user setup/mods, field creation an updates) to advanced (workflows, approval processes, security). Also
Training: Train staff on use of Salesforce.com (basic and advanced functionality that you design based on input from the business) and best practices to leverage the tool and obtain the most value
Data administration: identify, consult on and clean duplicate records across any and all objects, orphan records, etc
Reporting and Dashboards: work with sales management and sales operations to develop and maintain standard reports and dashboards of record that track KPIs directly tied to CyberSource’s key goals
Certified Salesforce Administration minimum (Certified Force.com Developer and Advanced Developer and Administration are a plus)
Bachelor degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred
6+ years’ experience required
Past experience in a sales role helpful

Salesforce.com Administrator Resume Examples & Samples

Perform general administration of Salesforce.com products
Provide technical support and troubleshoot application related issues
Assist users with Salesforce issues and needs
Monitor and respond to the Case queue of support and help requests
Provide bookings support and bookings data validation to multiple sales, commissions and reporting teams
Ensure bookings capabilities for all products and services and maintains bookings data integrity through audits and enforcement of established bookings rules
Maintain general Salesforce.com data integrity and assists in closing and reporting sales numbers on a monthly basis; this includes system audits, review of compensation plans, and various month close activities
Strong knowledge of Salesforce tool usage and capabilities
Strong knowledge of the sales function and process, bookings rules, and the use of Salesforce as a tool in sales tracking
Excellent ability to provide technical support and troubleshoot user issues
Light configuration (users, hierarchies, skills/configuration in Live Agent, field updates, new fields, page layouts, etc.)
Experience with Salesforce data management toolsets (Data Loader, DemandTools, etc.)
Strong communication (written and oral), problem-solving, and time management skills
Customer centric mindset, with the ability to interface with teams on a daily basis
Excellent knowledge of the native Salesforce reporting and dashboarding functions, including Custom Report Types
Advanced ability to analyze processes and transform into system functionality
Strong understanding of sales bookings procedures as well as ability to work with internal sales teams and leaders to establish appropriate bookings procedures for new products
Ability to provide training to peers and tool users
Ability to identify training gaps and develop training content
Ability to lead and coach others through resolution of more technical questions and problems
High school diploma or equivalent and 4 - 6 years experience in systems support including a minimum of 3 years of Salesforce administration experience required
Certified Salesforce Administrator or Developer required

Salesforce.com Administrator Resume Examples & Samples

Experience of administration of Salesforce.com and experience of manipulating and extracting data using appropriate tools
Salesforce.com certified administrator qualification an advantage
Experienced with loading data into salesforce.com from external systems
Good written, verbal and interpersonal skills will be required in order to develop and maintain strong relationships with key internal clients
Excellent thought leadership and analytical skills to transition data into actionable, intuitive information
Ability to collaborate and influence others to take actions, as appropriate, based upon analytics provided
Keen analytical mind, with a logical approach to problem solving and the ability to create innovative new solutions that meet the evolving needs of the business
Highly skilled in data manipulation and presentation in Microsoft Excel
Experience with relational database tools such as Microsoft SQL Server and experience of manipulating and extracting data using SQL code an advantage
Proven ability to develop and implement designs in a structured and phased manner using the Sandbox environment

Salesforce.com Administrator Resume Examples & Samples

Provides daily helpdesk support/customer service to all Salesforce users that submit questions/requests to the Salesforce Production Support team
Participates in the Product Development lifecycle with Product Management, IT Security/Compliance, Sales, Marketing, Customer Service, Account Managers and Development
Attends meetings with key stakeholders, gathers and documents user requirements, and assists with change management for product enhancements
Works with Project Management and Development on new product roll-outs and product enhancement releases
Participates in studies analyzing user requirements, identifies alternate systems approaches, and develops recommendations
Understands and is able to explain existing functionality, as well as future requirements
Assists with the testing, installation and implementation of new / improved Salesforce.com systems
5 years experience as a Salesforce.com administrator
Bachelor degree or equivalent experience in technology and product management
Significant experience providing quality customer service and understanding customer needs
Extensive and expeditious research capabilities
Very strong organizational skills
Strong communication skills, verbal and writing – technical writing
Ability to be very flexible in a changing environment
Experience using Salesforce Data Loader
Salesforce Administrator Certification
Experience designing and building custom objects, workflow and sharing rules
MBA or other graduate degree is a plus. 2-4 years analytical or equivalent experience preferred
Computer literacy/proficiency in data query tools such as SAS, SQL, Oracle, Excel and MS Access
Strong analytical, technical and statistical skills; Strong independent results-oriented management focus in a fast-paced, changing environment
Ability to manage several tasks and objectives simultaneously
Background in credit card or payment processing a plus

Salesforce.com Administrator Resume Examples & Samples

Proactively analyzes Salesforce performance and process improvements
Administers all aspects of Salesforce.com to assist the sales team in driving performance and meeting established goals. Proactively initiates projects as needed to support sales team in utilizing Salesforce.com to drive sales and customer support
Manages all new user set-ups and deactivations, including transferring ownership of accounts/opportunities for deactivated users to ensure user integrity. Manages all security settings and conducts regular security/configuration audits
Serves as subject matter expert to end-users to meet growing business needs. Implementation of new enhancements including creation of custom objects, workflows, email alert templates and reports as needed
Develop and maintain standard project documentation such as annual plans, agenda, action item lists, business rules/requirements, process flows and test cases. Process reports on an as needed basis. Create and format business and operational reports using Excel and Access applications
Coordinate & Compile monthly commissions to be paid to Sales Reps, Managers, and Directors based upon set goals. Analyze data for management and provide support to sales staff with questions
Regularly communicates with team members on upcoming changes; anticipates needs of teammates. Serve as Salesforce expert regarding current configuration, capabilities and limitations

Salesforce.com Administrator Resume Examples & Samples

2+ years of SFDC experience
General understanding of sales and operations for advertising lines of business
Familiarity with Salesforce.com application functionality
Must be highly motivated, self-directed, capable of working with direct management located at remote location
Experience identifying business requirements
Extensive experience in direct internal customer contact

Salesforce.com Administrator Resume Examples & Samples

40% Administration
User maintenance
Master Data maintenance
Report requirements gathering and report development
Continue to stay connected with release schedule, identify and communicate key new features
25% Training
Develop and implement training for users
Maintain current training materials neccessary for effective end user application
Encourage best practices and introduce new functionality
20% Communication
Establish relationships with key users and process owners. Identify and make recommendations for configuration changes or enhancements discussed by Salesforce.com for future releases - to maximize business application
Communicate future releases and enhancements
Will be the ‘voice of the user’ when working with internal management and Salesforce.com Customer Adoption Specialists
15% Vendor Management
Assist Program Manager in working with outsourced implementation partners
Ensure Implementation partners are meeting the company-defined requirements and establishing best practice business processes that support business initiatives

Salesforce.com Administrator Resume Examples & Samples

3+ years experience and exposure to working across SFDC implementations covering Sales Cloud, Service Cloud as well as experience with Apex, Visual force pages & Force.com platform
3+ years experience in documenting processes, procedures and/or policies
Demonstrated proactive approach in problem diagnosis, issue resolution
Demonstrated ability to work within cross-functional, global organizations
Multi-tasking – ability to effectively manage multiple projects/task at the same time
Fast learning capability, good analytical skills
Strong team spirit, ability and willingness to contribute to the team success
Self Motivation and Excellent work ethic

Salesforce.com Administrator Resume Examples & Samples

Campaign management in Salesforce and Marketo. Create all sales related campaigns in Salesforce.com. Procedures include detailed analysis of target markets, matching lists to Salesforce.com, creating new campaign masters, accounts, members, contacts, contact roles, and opportunities. Also involves creating campaign monitoring dashboard charts and reports in Salesforce.com
Manage blitz initiatives. Coordinate with marketing on mailer and email blasts and launch campaigns
Execute complex data analysis requiring advanced database management skills. Complete analyses by creating easy to understand executive summaries. Routinely collect and analyze data from multiple databases and sources to evaluate current and historical trends
Manage ROI tracking on Sales campaigns. Ensure sales activities and call execution is focused on the principles that will net the largest revenue growth. Utilize Salesforce.com for data points, historical data and forecasting information
Efficiently and effectively manipulate large amounts of data into easily understood executive summaries for mid to senior level management. Write multi-level queries employing all necessary quality control techniques ensuring each report is complete and accurate
Create analytical tools designed to drive effective revenue based business decisions. Prepare multi-level sales reports, charts, and statistical revenue analysis in support of the sales department
Work with engineering to build complex informational systems which can be used by non-expert users to perform self-analysis
Manage multiple analysis projects simultaneously while operating in a high tempo environment with changing priorities and tasks
Spearhead initiatives to automate reporting utilizing various reporting tools. Provide timely insight, enterprise wide intelligence distribution, and actionable recommendations and improved processes
Manage data elements in Salesforce.com. Extract routine data, update mass data pools, create campaigns, create reports, and analyze data for management reporting.[DJ2]
Work with business stakeholders to understand current and future business priorities, strategic roadmaps and reporting needs
Hard skills needed: Data Loader, SFDC configuration and administration (Salesforce Advanced Administrator), Visualforce
BA in Marketing, Business or Statistics field of study
2 - 4 years of experience as a Business Analyst
Minimum of 2 years of proven experience as a Salesforce.com administrator
Advanced skills in MS Access, MS MapPoint, MS Word, Excel, MySQL, and PowerPoint
Salesforce.com certification required
Familiarity with an interest in Social Media, SEM and Web Marketing
Excellent time management and priority setting
Sound judgment and decision making
Resource management and complex problem solving experience
Demonstrated ability to function competently in a high-profile role that requires constant attention to detail
Ability to maintain data integrity, data security and keep data systems current
Knowledge of Data Management practices and Business Intelligence
Ability to work through changing market climates
The ability to work both independently and as part of a team
NO Apex Program Required

Salesforce.com Administrator Resume Examples & Samples

Act as primary point of contact for Sales and Sales Operation team members for all things related to Salesforce to make sure all members are fully trained and knowledgeable on the current instance
Act as primary POC with the internal Salesforce.com developement team. This includes meeting regularly on project initiatives, assisting in tier one support, creating and managing tickets, and assisting the Sales and Support teams in system releases and configuration updates
Support business initiatives that require Salesforce information and/or data (e.g., email campaigns, ad hoc reports, etc), including assisting the Marketing team with Eloqua and all lead and campaign workflows into Salesforce
Recommend functionality, features, and reports to business leaders in various functions to improve system performance, add requested functionality to drive operational efficiencies
Design, document, build, test and deploy alerts, reports and complex dashboards within Salesforce
Work with the Sales, Sales Operations, and internal Salesforce development teams to configure, deploy and QA new features and functions in test and production environments
Act as subject matter expert to enable Salesforce success as our unified system of record
Maintain user profiles, role hierarchy, sharing rules, permission sets and security
Manage assignment rules, workflows, business process flows and queues
Assist in the management of mass data updates and transfers between Salesforce objects to support desired team structures, account ownership plans and support of “protected” accounts
Develop and conduct training sessions, and create and update training materials
Keep abreast with new Salesforce.com features and functionality and provide recommendations for process improvements
Manage special projects as assigned. This includes sales compensation, sales reporting tracking, ad-hoc reporting, and contract processing
Provide technical support and logging as well as tracking of system issues
Daily administration support including customization of views, fields, record types, page layouts, and objects
Develop and create custom dashboards & reports from joined objects and tables
Research and manage SFDC partner tools
3 - 5 years of Salesforce Administrator experience with knowledge of all common configuration tasks
Bachelor's Degree in Computer Science, Engineering or related field
SFDC / Salesforce Administrator and Advanced Administrator certifications strongly preferred
Development experience in APEX, Visual Force, Force.com a plus
Strong experience with Microsoft Excel, Word, Visio, and PowerPoint
Strong spreadsheet and data-modeling experience
Ability to broadly view the business, with the analytical & strategic skill to identify issues, prioritize requests, and understand customer needs in order to offer custom solutions
Ability to multitask in an ever changing fast paced environment, and work independently with little supervision
A logical, process oriented thinker with a solid understanding of sales processes

Salesforce.com Administrator Resume Examples & Samples

Develop, implement, and support Salesforce.com solutions that meet business needs, and follow industry best practices
Support of critical business processes in Pre-Sales, Post-Sales, and Post Delivery as well as Dealer Development
Plan, develop, and implement a user adoption plan that includes, dashboards, training, and user development
Work with Sales Managers, other Salesforce.com admins, and IT Help Desk to provide user support for supported applications and business processes
Actively participate in the Global Governance process and support all regions with expertise to support their success
Plan, design, and implement prioritization process to ensure timely support for the dynamic changes needed to support a fast changing business
Communicate with all levels of the business to ensure transparency to the projects, activities, and support being provided
Work with the Development and Integration team to ensure reliable integration of information between critical systems and Salesforce.com
Develop and follow standards for GSI’s utilization of Salesforce.com Globally
3 years’ experience implementing and support of Salesforce.com in a manufacturing company or a company with a dealer distribution model
Demonstrated understanding of critical business processes including: Leads, Opportunities, Quoting, customer management, customer service, and marketing automation
Excellent communication skills both written and verbal, with the ability to communicate technical topics in a manner which conveys the important relevant facts to all levels of the business
Strong capabilities in Microsoft Office standard applications like Word, Excel, Power Point, as well as Visio, Access, and MS Project
Demonstrated expertise in the configuration of Salesforce.com including creation of new objects, forms, security, reports, dashboards, and chatter
Passion for helping sales and service organizations improve their processes and tools to reach world class levels
Global travel to Europe, South America, and APAC
Maximum travel required - 50%

Salesforce.com Administrator Resume Examples & Samples

Salesforce.com Administrator Certification
2 years of work experience with Salesforce.com in an administrator capacity
Experience implementing Salesforce.com preferably in a large enterprise environment
Prior success in managing the product life cycle of sales force from defining business requirements to successful roll out
Proven ability to build and maintain strong relationships with business partners
Strong communication (written, verbal) and facilitation skills with business leaders at varying levels
Strong problem solving and configuration skills
Knowledge of project management principles
Ability to be self directed and anticipate needs of the end customer with ability to translate those needs into technology
Solutions
Sales operations related experience preferred

Salesforce.com Administrator Resume Examples & Samples

Administer a Salesforce.com environment with 300+ Salesforce users
Act as the primary point of contact for day-to-day user requests
Take ownership of support related user issues, provide resolution and continuous communication
Maintain and prioritize a list of user issues
Provide support and resolve Level 1 and 2 user cases
Escalate, distribute and transfer issues to appropriate Thales personnel
Develop reports, dashboards and processes to continuously monitor data quality and integrity
Assist users with report design and management
Work with various functions and end users to identify, document and communicate standard business processes as they relate to the CRM
Work with the user base to identify new and creative opportunities to leverage the database to support additional business processes or functions
Develop training plans, materials and documentation for users, keep materials up-to-date, and coordinate new user and ongoing training sessions via videos, webinar or in person
Perform all administration functions such as security user management, profiles, roles and hierarchies, permissions, page layouts, record types, field management, assignment rules, queues, licenses, capacity and storage management
Perform all administration processes including, but not limited to workflows, validation rules, approval process, assignment rules and list generation
Two plus years Salesforce.com administration experience required with a strong understanding of Salesforce.com best practices and functionality
Experience working with the Salesforce Sales Cloud. Partner Communities desirable
Strong communication, documentation, prioritization and training skills
Familiarity with Dataloader, SpringCM, Eloqua, BrightTalk and Conga Composer a plus
Strong analytical and troubleshooting capability
Self-reliant, completer- finisher with a pragmatic approach to CRM
Ability to operate effectively with minimum direct supervision
Ability to interact effectively with all areas, functions and levels of the business in a global fast paced environment
Thorough understanding of the CRM space and its capabilities in providing supporting tools to the business
Must have demonstrable experience with ensuring compliance to a company-driven process
Advanced Microsoft Office skills (Outlook, PowerPoint, Word, Excel)
Ability to travel domestically and internationally when required

Salesforce.com Administrator Resume Examples & Samples

Oversees the system permissions rational as established by the SIMS process to ensure they connect to the user community as defined by the sales & SP&A management and drive user accountability for data accuracy for all assigned record types (accounts, contacts, opportunities, cases, pricing actions, etc.)
This position will act as a project liaison in collaboration with FedEx Trade Networks management, operations, finance, sales, other SP&A teams, marketing, customer contact, risk management as well as also working with other FedEx operating companies
Coordinates and collaborates on all projects assigned to the isell FTN team. Maintains timelines and provides project updates to management and other support teams, as requested
This position will be responsible for collecting consensus amongst the SP&A team groups on system functionality and impact, measurable feedback from the sales organization and provide findings and feedback to sales management & SP&A management. Accountable for system audits regarding system, usage and data accuracy
Provide assistance to management and contribute in the designing/ implementing improved system processes. This may involve working with the engineering, it, products or other teams within FedEx Trade Networks
Serves as subject matter expert (SME) to support content development for training and the implementation of processes/procedures within the isell FedEx Trade Networks application; keeps sales education team abreast of system design changes and/or enhancements to enable timely updates to training materials
Should be able to manage multiple projects and tasks, demonstrate prioritization skills aligned with direction from management and work efficiently and effectively under pressure of deadlines
Understand the functional capabilities/limitations of the "out of the box" functions of the isell tool. Ability to determine/decipher customization of the tool and provide content to communications team for new features and reporting capabilities, and other enhancements to be communicated by internal messaging and intranet
Monitor the isell FTN application to ensure system user compliance; provide all required record maintenance; coordinate user roles, permission and provisioning with the SIMS team in SP&A
Ability to build custom reports and/or lists, oversee system upgrades, and work with other departments and/or outside vendors where necessary to integrate other applications and systems (3rd party software applications, mobile apps, reports, etc.)
The incumbent(s) of this position is expected to perform all other related duties as assigned

Salesforce.com Administrator Resume Examples & Samples

Creation of new fields and complex formulas
Creation and maintenance of new objects
Creation and maintenance of new validation and workflow rules
Strong Reporting skills
Creation and maintenance of Dashboards
Creation and maintenance of new users
Ability to maintain data integrity
Use of the data loader and Excel

Salesforce.com Administrator Resume Examples & Samples

Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team
Owns the research and data analysis for moderately complex projects
Represents the needs of the business during process improvement projects
Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of low complexity, and understand business/customer impact
Utilizes standard project management and quality improvement methodologies as appropriate
Typically 2-4 years of related experience in IT/business operations
Broad knowledge of HP operational processes
Intermediate understanding of core HP businesses and the revenue cycle

Salesforce.com Administrator Resume Examples & Samples

SFDC Administration: Daily management of SFDC to include data integrity, customizations (page layouts, fields, views), processes (processes, workflow rules, validation rules), reporting and permissions
Work with new hires to make sure they are successfully onboarded and able to login to SFDC- partner with Sales Operations Manager to provide onboarding and ongoing training to sales team
Own and streamline sales process training/documentation for new hire on boarding process and continual training of existing sales team
Partner with Sales Operations Manager to triage and assign all incoming incidents for the CRM following our SFDC support and change management guidelines
Follow up with users to help them provide information back to the team in a timely manner
Assist Sales Operations Manager on optimization of SFDC instance- proactively identify process inefficiencies and streamline or automate them
Build and maintain reports and dashboards to support users and provide analytics for business needs
Other Sales Operations tasks and projects as needed
At Least 2 years Salesforce administration experience in a production environment
Understanding of Sales and Support processes
Demonstrated analytical, problem-solving, organizational, interpersonal and communication skills
Strong time management skills with ability to juggle multiple cross-functional projects and deadlines
Excellent organization, attention to detail, and ability to execute on multiple tasks and projects
Self-starter with track record of achievement
Strong problem solving and analytical skills with great business sense
Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly
Experience building a variety of report and dashboard types
Salesforce Administrator Certification a plus
Developer experience a plus

Salesforce.com Administrator Resume Examples & Samples

Serve as Act as a Business Analyst, gather, document, analyze and validate requirements
Develop new functionality based on business requirements
Perform unit and UAT testing on new development
Deploy new functionality into UAT and Production environments
Manipulate large amounts of data while analyzing the impact to related object field functions & automation
Attend and contribute to design meetings, gather requirements, and implement solutions
Work alone, with a team, or with direction from different personnel to achieve desired business results
Support and train both new and current end-users in Salesforce
Troubleshoot issues, diagnose and resolve complex system problems
Resolve all technical issues experienced by end-users across all levels of the organization with clear communication and demonstrated customer service
Supplement Salesforce Administration work as necessary, managing fields, profiles, roles, security, data management, reports and other standard administrative tasks
Minimum 2 years of experience with Salesforce administration
Salesforce Administrator Certification preferred
Experience training new users on the Salesforce
Strong knowledge of Salesforce reporting
Strong knowledge in using Salesforce View and Report logic criteria
Sound knowledge of workflow, visual workflow, and process builder
Basic understanding of Visualforce development
Experience developing business solutions for a rapidly growing organization
Ability to embrace new technology, applications and solutions
Self-motivated, team player with strong organizational skills
Experience working within the SaaS Model a plus
Experience with Apex Development, Test Class Development & Troubleshooting a plus
Exposure to Agile Methodology for Project Planning & Release Management

Salesforce.com Administrator Resume Examples & Samples

Work with new hires to make sure they are successfully on-boarded and able to login to SFDC; Provide onboarding and ongoing training to Sales Teams
Partner with the Sales and Commercial Operations Excellence team and Sales Force Architects to triage and assign all incoming incidents for the CRM
Follow up with users to help them provide information back to the Sales Teams in a timely manner
Assist the Sales and Commercial Operations Excellence team on optimization of SFDC instance - proactively identify process inefficiencies and streamline or automate them
Travel up to 10%
Excellent organizational skills, attention to detail, and the ability to execute on multiple tasks and projects
Ability to work in a dynamic environment and develop new skill sets quickly

Salesforce.com Administrator Resume Examples & Samples

Work with developers on architecture, implementation and data migration strategies
Responsible for resolving production support issues and responding to systems enhancement requests
Provide input to SFDC development and administration teams regarding solution gaps and desired enhancements
Provide mentoring and guidance to other SFDC Administration team members and Business Systems Analysts
Responsible for successfully implementing and managing the integration of salesforce.com with other systems and custom extensions
Work with Configuration Management Team to deploy solutions to QA and Production environments
Delivery of deployment documentation
Enforces standards, guidelines and design patterns for Salesforce.com applications based on industry best practices
5+ years of experience in a hands-on technical leadership position
2+ years of experience with SFDC in an administration capacity
2+ years of experience working in an agile/scrum and test driven development environment
Salesforce Certified Administrator or Salesforce Advanced Certified Administrator certifications highly preferred

Salesforce.com Administrator Resume Examples & Samples

Manage the overall Salesforce.com application support process through effectively evaluating business requirements and implementing functionality to meet and exceed stakeholders requirements
Implement solutions that are cost effective and maintainable while managing technical debt of Salesforce.com
Ensure proper documentation on Business Requirements, Training Materials, Functional Design, Process & Data Flows, Use Cases and Test Plans / Scripts
Actively manage the Release Management process by closely interacting with business stakeholders and BIS resources through entire process. Ensure there is timely communication to stakeholders during the Release Management process
Lead Salesforce.com production release, training, deployment and testing to ensure proper user acceptance for all releases. Ensure that best practice and proper adoption are adhered to
Fully understand Salesforce.com and how each business may benefit from the application. Stay current with the periodic Salesforce releases, advise management on applicable updates and feature enhancements
Continuously develop relationship with Salesforce.com vendor to ensure that Clarivate Analytics is provided with the highest level of service
Act as project manager for key Salesforce.com projects; work directly with project sponsors and owners to manage key project activities
Undergraduate degree required; degree in related field (computer science, information systems) preferred; Advanced/graduate degree desirable
Minimum 3 years of work experience
Experience in supporting both Salesforce development and production environments including design, testing, deployment and go-live
Ability to communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization
Ability to translate Business Objectives over Sales Strategy & Methodology to technical requirements
Understanding of project methodology and approach with the ability to manage multiple projects simultaneously and meet deadlines

Salesforce.com Administrator Resume Examples & Samples

Salesforce Administrator Certification 201 (required)
Salesforce Advanced Administrator Certification 301 (preferred)
At least 3 years experience with developing and implementing applications on Salesforce.com platform
Service Cloud, Console and call center experience a plus

Salesforce.com Administrator Resume Examples & Samples

Maintain the integrity and accuracy of the local market organizational setup in Salesforce.com. Complete any local/regional repeatable support requests related to integrity and accuracy data or controllable setup
Create and maintain users, reset passwords and troubleshoot login issues. Transfer prospects, leads and opportunities upon request. Update and maintain proprietary sales team setup
Create and maintain custom reports as well as campaigns upon request
Review and assist with any sales revenue discrepancies as displayed on the dashboards, reports or sales credits
Create, monitor, actively update or escalate local/regional CRM issues to the corporate CRM Team, and act as a liaison between the end-user and corporate team when reporting or resolving issues for the end-user
Interact with local sales staff, USCP CRM Team, local/regional, local/regional Finance, Marketing and other Delegated Administrators
Provide local leadership with actionable sales analytics
Partner with training team to facilitate SFDC training and refreshers for local markets
This position will function as the main point person for local or regional advertising staff and support the CRM needs defined by executive management
This position will serve as the first level of support for CRM end-users at the specified local/regional level to include CRM usability, data integrity and reporting
These roles will report directly to the Regional President and have a dotted line into the USCP Director of Sales Productivity and CRM

Salesforce.com Administrator Resume Examples & Samples

Work with team members and business users to resolve ticket requests and provide user support
Configure Salesforce.com based on requirements and ticket requests
Create and maintain salesforce.com administration and business processes and procedure documentation
Provide analysis on current business processes, changes, suggest improvements, and participate in the solution design and implementation of new functionality
Create and maintain training materials, conduct training as needed
Create and maintain Salesforce.com reports and dashboards
Create and execute on testing plans, procedures, and system testing
Make changes to data with data loader and other tools
Bachelor’s degree. Experience in lieu of degree considered
3+ years implementing, configuring and administering Salesforce.com
Certified Salesforce.com Administrators (ADM 201) strongly preferred
Salesforce.com experience in configuration, support, and analyst roles
Experience with Data Analysis and Cleanup
Experience evaluating, selecting, implementing, integrating, and supporting software solutions
Experience working directly with internal customers and business owners
Understanding of general sales and marketing principles
Experience with Sales and Marketing functionality within Salesforce.com
Ability to multi-task and successfully execute multiple tasks and projects
Excellent attention to detail required

Salesforce.com Administrator Resume Examples & Samples

Participate in end-user needs and process analysis to provide "best practice" recommendations for correct implementation, tools, and customizations|
Manage dashboard development and reporting for Law & Business
Design regular reporting for leads, sales opportunities and customers; ad hoc report creation as needed by sales management, sales reps and other departments
Integrate data from multiple sources and systems to generate routine or ad hoc reports
Ensure data integrity by monitoring data for accuracy and completeness
Act as a tier 2 point of contact and support for Salesforce users and tier 1 power users
Participate in development and updates of training materials and communications to the user group
Conduct training of Salesforce for users
Work with Salesforce developers on system extensions, customizations and integrations
Participate in process improvement activities and provide system performance and usage metrics to track trends
Make process change recommendations based on trends/patterns/sequences discovered in data analysis
Participate in regularly scheduled update meetings with IT and management to revisit application success factors and ensure incorporation of additional user requirements
Participate with cross functional teams and SFA Governance Board to address strategic business issues involving CRM and sales operations
Help develop and monitor new Operations Department policies and procedures
Participate in Salesforce customization projects through their successful completion
Develop strong relationships with sales management to ensure proper use of the application
Strive to be up-to-date in best practices, development methods and technologies
Travel will be 10-20% max
2-3 years related experience including at least 1 year Salesforce.com experience, or a combination of SFDC and other CRM platforms. Must have experience in configuration, customization and reporting
Previous experience using a variety of systems and software to include SFDC
Knowledge of customer relationship management (CRM) data structure and functionality
Proven track record of successfully applying formal process improvement methodologies to solve cross-
Strong analytical, problem analysis and problem-solving skills
Previous sales or marketing experience a plus
Reoccurring Revenue Business experience a plus
Above average proficiency in MS Excel
Average proficiency in MS Word, Visio, Power Point and Outlook
Salesforce Certification preferred (Basic or Advanced)
Apttus Configure Price Quote Administration Certification a plus
Strong communications skills including the ability to facilitate meetings, prepare concise documentation, write business cases, prepare presentations, etc
Ability to develop strong relationships with people at all career levels and in various functional areas, e.g. sales, IT, marketing, etc

Salesforce.com Administrator Resume Examples & Samples

Develop and deploy custom applications, create and update workflow rules as needed
Gather requirements and work with the various organizations to create meaningful Salesforce.com reports and dashboards
Customize Salesforce.com fields, page layouts, record types, profiles, and roles
Ability to troubleshoot system, process and data issues; ability to think clearly under pressure
Intermediate to advanced knowledge of data management
Documentation and training skills
Ability to work effectively with others and teams
Demonstrated high degree of ethics and integrity
Demonstrated positive attitude
Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
SQL and Salesforce Apex knowledge is a plus
Bachelor’s degree or equivalent work experience
Minimum 2 years experience with the Salesforce.com CRM application
2-4 years experience with creating and managing organizational reports
Fluency in Microsoft Office applications
Intermediate knowledge of data management

Salesforce.com Administrator Resume Examples & Samples

Experience with SFA companies such as Salesforce.com, Siebel, ActNow, Oracle, SAP
Collaborates with field sales and sales management teams, IT systems leadership, and other stakeholders to ensure functionality meets the needs of the internal and external customer
Maintains familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points. Sales Automation Specialist would champion SFDC within the technology systems group, educating other team members on the capabilities and potential applications of SFDC
Supports Corporate Marketing’s use of SFDC, including assisting with mailing list generation/clean-up and automation of processes related to national marketing campaigns
Develops ad-hoc reports as requested, performs analysis on data as required
Management of all security settings
Execution of all configuration changes
Regularly audits to uncover data integrity issues and/or opportunities for process improvement
Maintenance of updated system documentation and SFDC policies/procedures
Creation and maintenance of naming conventions for pick lists, report folders, dashboards, etc. to improve system usability
Manual or automated data entry/data clean-up as required
Modification of the sharing model as required
Creation and management of email and mail merge templates
Creating and modifying list views
Coordination of Salesforce.com integration with other MSC systems, including management and implementation of the data entry & import processes; ensuring proper data-quality standards
Management of ongoing support requests and administrative needs of users
Continual assessment of user adoption and as-needed actions for improvement (i.e. training , communication, modifications,)
Configuration of reports, dashboards, and processes to continuously monitor data quality and integrity
Management of fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, e-mail, custom buttons/links, etc
Development and maintenance of training plans, and documentation for database users, coordination of new user and ongoing training sessions for the organization worldwide
Definition, communication, and management of the change management (release) process for SFDC
Participation in special projects, including technical work, documentation, planning and status reports, time accounting, internal customer communication, and coordination with internal customers and IT resources as needed
Provide consistently-visible commitment to driving the MSC culture and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission
Participates in special projects and performs additional duties as required
Bachelors Degree in Information Tech or Business Info Systems or the equivalent experience is required. Salesforce.com Certification preferred
Minimum 3 years experience with Salesforce.com administration or equivalent SFA/CRM solution and/or SFA/CRM implementation
Proficient in data manipulation and cleansing
Knowledge of databases and database integration
Ability to troubleshoot issues as they arise and resolve issues in a timely fashion
Ability to multi-task, prioritizes, take on responsibility and work well under deadlines
Excellent presentation and oral and written communications skills are required
Excellent follow-thru and follow-up Skills required

Salesforce.com Administrator Resume Examples & Samples

Provide day-to-day end user support of the CRM application to all levels of the organization
Create and manage user accounts and groups including security configuration
Add, delete and modify users as employees are hired, transferred or leave the organization
Develop and maintain validation rules and custom workflows
Manage ongoing support requests and administrative needs of users
Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
Assist users and stakeholders with analytics and report design and management
Participate in the integration process of the CRM system with other enterprise systems
Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support
Integration and Collaboration
Collaborate with other business units that share the salesforce.com instance
Training & User Adoption
Develop training materials and documentation, keep materials up-to-date, coordinate new user and ongoing training sessions
Conduct training
Manage and communicate a schedule for future releases/enhancements
Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption
Normally requires four (4) to six (6) years directly related and progressively responsible experience
At least two years experience serving as a Salesforce.com administrator is required
Proficient in data management. Experience with Data Loader and other data scrubbing and reporting tools strongly preferred
Experience with the Salesforce API is preferred
2+ year experience with Apex and Visualforce development is preferred
Experience understanding and analyzing business needs, designing solutions based on needs, documenting functional requirements and assessing business impact
Experience with systems development lifecycle (SDLC) and system management processes, including requirements management, design, configuration and user acceptance testing
Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities
Working knowledge of computers necessary to operate effectively with company systems and programs
Salesforce.com Administrator and Developer certifications are preferred

Salesforce.com Administrator Resume Examples & Samples

Data Maintenance
Recording quotas and fulfillment
User role maintenance
Campaign Management
Overseeing data integration with billing and salesforce
Case Management and troubleshooting
Sales representative management of prospects and accounts
Analyzing key performance indicator data
Assist sales team with pipeline management and quarterly planning
Create custom reports as requested
Assist marketing team with lead generation
2 years’ experience using Salesforce.com
2 years’ experience with an understanding of CRM programs and ordering systems
Bachelor’s Degree in Business or IT preferred
Salesforce.com Administrator Certification preferred
Strong IT skills – analytical, data driven, organization, and problem solving
Ability to manage several tasks at one time and prioritize duties correctly
Ability to change direction quickly and adapt to changing priorities in a fast-paced and deadline-driven environment
Ability to perform all aspects of launching a project (write business requirements, work with stakeholders to obtain sign-off, implement and test and perform production support)
Ability to effectively work with diverse and cross-functional groups- comfortable with interaction with corporate executives to sales representatives
Strong problem-solving and analytical skills, both qualitative and quantitative
Possess sense of urgency when dealing with issues impacting customers or obstacles to project timelines
Leadership qualities, including facilitation of meetings, time management, organizational skills and ability to influence others
Demonstrated ability in analyzing complex issues and developing appropriate solutions
Ability and willingness to be flexible and adapt to change
Excellent written and verbal communication skills, including tailoring communication for a variety of audiences

Salesforce.com Administrator Resume Examples & Samples

Responsible for maintaining Salesforce org including, but not limited to, roles, profiles, security, data and objects within the Salesforce applications
Audit, monitor and maintain the integrity of reporting data within Salesforce
Develop test protocols or plan for testing revised application and review test results
May mentor less experienced technical staff; may use high end development tools to assist or facilitate development process

Salesforce.com Administrator Resume Examples & Samples

Understand & translate the sales strategy, business goals and Global Account Management processes into a solution that meets the needs for complex user requirements
Ensure proper documentation on Business Requirements, Training Materials, Functional Design, Process & Data Flows, Use Cases & Test Plans/Scripts
Drive user adoption & best practices to further the long-term success of the system
Communicate project status to executive stakeholders via status reports & project meetings
Perform all tasks related to the day-to-day operation of Salesforce.com, including user management, creating & maintaining custom objects and fields, handling bulk data migration, and maintenance of page layouts
Develop & maintain all reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities, pipeline & forecast
Respond to issues & requests from users throughout the global organization, including technical & functional issue resolution, data load management, data quality and training on new features & functionality. Identify & support the implementation of new Salesforce.com features & functions in response to business needs, while managing a timely release schedule for system enhancements
Analyze the existing implementation of Salesforce.com and make recommendations for improvement or best practices
Stay current with periodic Salesforce.com releases and advise management on applicable updates & feature enhancements
Participate actively in change management efforts to implement better practices, new processes & improvements in overall performance
Bachelor's degree required, with concentration in Computer Science or Information Systems. Salesforce.com Administrator Certification REQUIRED. (Will be Verified)
Salesforce.com Advanced Administrator Certification STRONGLY PREFERRED
Service Cloud experience a plus
Minimum of 5 years of Salesforce.com experience with Enterprise or Unlimited Edition, including customizing objects, workflow and validation rules
Prior experience leading & executing a global Salesforce.com implementation for highly-matrixed organization strongly desired
Must have knowledge of Salesforce.com security (roles, profiles, role hierarchy and sharing rules) & a strong understanding of relational data
Experience with data clean up procedures, including utilization of Salesforce.com data tools such as Data Loader, DemandTools & Excel Connector
Ability to translate business objectives re. sales strategy & methodology into technical requirements
Advanced Data Modeling experience, with a solid understanding of translating business requirements into data architecture needs
Experience with Business Intelligence Tools (QlikView / QlikSense) & familiarity with Hyperion suite of products a plus
Ability to manage several projects simultaneously, delivering high quality work while under significant deadline pressure
Excellent overall business acumen & organizational savvy, including expert level presentation & meeting facilitation skills
Expert in Microsoft Office products, including Excel & PowerPoint and Google Drive, Docs, Sheets, and Slides. Advanced Google/Java Scripting capabilities highly desired
Strong record of achievement, with solid analytical skills & an entrepreneurial hands-on approach to work. Previous sales operations experience highly preferred

Salesforce.com Administrator Resume Examples & Samples

Provide administration of the Salesforce environment; responsibilities include: customizing and implementing profiles, roles, security settings, sharing rules, permission sets, custom objects, custom fields, page layouts, workflows, validation rules, alerts, dashboards, reports, etc
Contribute to adoption by improving the user experience through standardization, documentation, and ongoing usability improvement initiatives
Maintain and support users, assess user access and visibility settings and restrict/open up data access as needed within established guidelines
Provision/deactivate user’s accounts, reassigning all related records as necessary
Provide real-time support for issues relating to Salesforce and other supported integrated platforms in a timely and professional manner
Ability to relate business requirements and user needs to developers
Work closely with other Salesforce Administrators and Developers to customize, develop, design and manage ongoing system enhancements to meet the organization’s strategies
Communicate enhancements and new developments to users; create and post release notes in conjunction with weekly deployment schedule
Develop training materials and documentation for users for new enhancements
Support business leaders in the onboarding of new employees and refresher trainings
Develop a trusted advisor relationship with business partners, key stakeholders, and executive sponsors such that all Salesforce.com activities are closely aligned with the business case and business strategy, allowing the full potential of their salesforce.com solution to be realized
Manage daily requests for change and adhere to the COE Change Control Process
Salesforce Advanced Administrator Certification (Preferred)
Salesforce Service Cloud experience/emphasis (Preferred)
Ability to manage small to medium-sized projects
Solid business analytical skills
Excellent presentation/communication skills with the ability to communicate to all levels of the organization including small to large audiences
Profound understanding of Salesforce best practices
Experience with any of the following tools preferred: Lightning Console, Salesforce Knowledge, Call Center App, Salesforce Workbench, FunnelSource, Configuration Workbook, Force.com IDE

Salesforce.com Administrator Resume Examples & Samples

Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc
Manage the queue to provide prompt support to end users to resolve issues with Salesforce and related applications
Interface with end users to understand feature requirements and/ or address support issues and work collaboratively with our Analyst and Development teams on more complex requests & issues
Quickly identify business risks, inefficiencies, issues and opportunities related to Salesforce application administration
Create documentation, maintain standardization and look for ways to continuously improve processes & procedures
Bachelor’s degree in Computer Science, Business Management, Management Information Systems or related field or equivalent experience required
2+ years of hands on experience with Salesforce implementations, testing & support
Salesforce.com Administrator Certification required
Strong technical and functional proficiency in Salesforce administrative tasks including, and not limited to: Profiles, roles, security, workflows, validation rules, triggers approvals, advanced formulas, custom objects, reports, and dashboards
Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities
Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams
Demonstrated ability to learn and embrace new technologies, applications, and solutions