Rooms Coordinator Resume Samples

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T Bartoletti

Tressa

Bartoletti

43913 Jack Alley

Detroit

+1 (555) 138 9010

43913 Jack Alley

Detroit

Phone

p +1 (555) 138 9010

Experience Experience

San Francisco, CA

Rooms Coordinator

San Francisco, CA

Kreiger Group

San Francisco, CA

Rooms Coordinator

Blocking the best room for guests by touching every reservation, reviewing comments, requests, history, guest type and party-with reservations
Reading, writing and oral proficiency in both the Korean & English language
Provides excellent service while running reports and proactively pre-assigning units to meet owners and guests’ requests
We are looking for individuals who possess a high level of professionalism and integrity while maintaining the confidentiality of the office
Consistently offers professional, engaging and friendly service
Maintains inventory of stationery, collaterals and operating supplies of FO
Assist in preparing purchase requisitions, cheque requisitions and expense reports

Chicago, IL

Group Rooms Coordinator

Chicago, IL

Simonis Group

Chicago, IL

Group Rooms Coordinator

Report to the Reservations Manager and the Director of Revenue Management
Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor
Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations
Make / Change / Cancel reservations
Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates
Assist in completing all VIP and internal reservations, communicating any issues to the Director of Front Office or OmniRez HelpDesk Supervisor
Report to the Revenue Manager

present

Chicago, IL

Reservations / Group Rooms Coordinator

Chicago, IL

Grant, Harber and Dicki

present

Chicago, IL

Reservations / Group Rooms Coordinator

present

Perform other duties as assigned by the Director of Sales/General Manager
Create various reports supporting both sales & revenue management teams
Participate in weekly meetings with sales, front office, and revenue management departments
Work with client’s housing team to produce group pick-up reports, ensure proper charge routing of reservations, VIP’s, special requests and perform group audits
Monitor cut-off dates, group pick-up, and provide weekly information to revenue & sales team
Respond to telephone, email, fax inquiries for reservation requests by explaining service and amenities to sell guest rooms. Process all reservations, changes and cancellations and provide confirmations
Works with the Director of Sales and General Manager to ensure hotel is maximizing rates. Implement daily changes to room rates and restrictions as designated by the GM

Education Education

Bachelor’s Degree

University of California, Los Angeles

Bachelor’s Degree

Skills Skills

Turn groups definite and detail appropriately
Reconciling room blocks
Entering rooming lists
Completing contracts and proposals
Corresponding with clients
Processing commissions for accounting department
Other duties may include: entering pertinent information into Delphi (sales system)
Assist the Sales Manager with researching potential clients, and sending out information to qualified leads

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Group Rooms Coordinator Resume Examples & Samples

Optimizes the utilization of Q Center by executing appropriate function space planning, space negotiation and confirmation of session bookings
Books all approved and scheduled sessions into Delphi
Takes appropriate risks to overbook Q Center while simultaneously identifying and preparing contingency plans that can be implemented to managing overbook situations
Assigns all preliminary function space for both short and long term bookings while providing scheduling solutions to accommodate oversold situations
Works with all service areas to ensure customer’s expectations at time of scheduling are communicated
Maintains and updates all event details in the Session Request Database and Delphi
Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate
Maintain a working knowledge of the sales, front office and accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons
Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue management and sales meetings in order to insure financial objectives of the property are met
Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners
Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings
Attend Weekly Revenue Strategy Meeting
Maintain accurate files and systems for information retrieval as it relates to group bookings
Must be able to work with and understand basic arithmetic functions
Must be willing to cross train in other sales or hotel-related areas
Must be able to prioritize job functions in order to meet deadlines
Must be able to maintain confidentiality of information
Must be able to communicate effectively with other departments to achieve common hotel goals
Minimum two years knowledge/or experience working with Delphi and Opera preferred
Computer knowledge/skills required
Excellent organizational skills, flexibility
Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels

Group Rooms Coordinator Resume Examples & Samples

Ensure the following group functions are completed in an accurate and timely fashion
Build and enter all group and contract blocks and rooming lists and create personalized group websites
Monitor cut-off dates, release unused blocked rooms in a timely manner and control all reservations against the blocks built
Update Salespro with actual group pickups on Monday & Wednesday
Audit Salespro forecasted group rooms against the reservation system at least once a
Enter Wholesalers/3rd party/LNR reservations as needed
Process travel agent commissions
Track and post Advance Purchase deposits
Prepare and distribute short range forecast to all departments (3 days, 14days forecast, On-The-Book Report)
Enter STAR data weekly on Profitsage
Help establish measure, monitor and effectively evaluate processes, policies, and procedures as well as insuring compliance with brand standards
Present ideas expectations and information in a concise well organized way
Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs
Be familiar with duties of the Director of Revenue Management such as forecasting, coding, closing out and restricting dates, checking arrivals/departures
Regular and timely attendance is an essential function of this position
Perform administrative tasks on behalf of the Sales Department as needed
Participate on task force and committees as required

Rooms Coordinator Resume Examples & Samples

Assist in preparing purchase requisitions, cheque requisitions and expense reports
Read, sort and route incoming mail and inter-office documents
Coordinate departmental and management team meetings
Communicate company policies, procedures and policies as applicable
Assist FOM and Director of Rooms with administrative duties as required
Manages the calendar of the FOM as required
Handles Purchase Requests for the Front Office Department
Monitors expenses
Maintains inventory of stationery, collaterals and operating supplies of FO
Prepares monthly timesheets for payroll purposes
Follow up on amenities for VIPs and FPC guests

Rooms Coordinator Resume Examples & Samples

To be available to deal with all guest queries and requests. Knowledge of all arrivals/departures and ensure guest name used at all times. Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
Fully conversant with current and future availability at any given time
Complete knowledge of all hotel features (and MHG Group) and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Service Centre (facilities, charges), Spa/Gym (facilities, opening hours), etc
Fully conversant with all hotel room types, numbers, layout, locations, rates. Fully conversant with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
Knowledge of hotel ethos to assist with show rounds when requested
To run a credit check reports on each shift, and thoroughly scrutinizes it for any possible doubtful accounts and report as relevant. Follow up on any doubtful accounts passed on by Front Desk Agents
To ensure prompt and courteous response to guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through
Fully conversant with hotel credit policy as it relates to Cash payments, Credit card payments, Account to company, Voucher payment, Third party payment, Fully conversant with foreign exchange procedures, Weekly monitoring of the Pending Account, Liaise and co-ordinate with Accounts department and Front Office Manager for any special billing requests and procedures. Ensure all cash at desk is secured at all time

Group Rooms Coordinator Resume Examples & Samples

Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned

Rooms Coordinator Resume Examples & Samples

Responsible for blocking and maintaining the inventory of the 764 guest rooms, ensuring the right guest is in the right room at the right rate to ensure we meet our JD Power goals and room revenue budgets
Balance inventory from the oversell categories, ensuring any compression dates are communicated to the applicable departments, and action plans are arranged and executed appropriately
Ensure proper selection of guest rooms based reservation comments, requests, history, guest type and party-with reservations
Reach out to guests prior to arrival to communicate any blocking challenges if necessary and find meaningful solutions to ensure expectations are set up prior to arrival (for example; rooms do not connect, party is split between areas, separate wings reserved etc.)
Have a complete knowledge of all our guest rooms and inventory
Attend weekly group resume meeting, handling convention group room blocking requests, and communicate meeting notes to applicable departments
Attend weekly blocking meeting with the Front Desk and Reservations Leadership team, communicating any compression dates, and creating action plans to ensure oversold dates are effectively prepared for
Foresee and communicate upcoming challenges with our inventory, and attend weekly blocking meeting to action plan on challenges. (for example: Christmas blocking, requests for specific areas of the hotel to be blocked for a convention, oversell situations, etc.)
Manage Nor1 eStandby upsell manager, attending to upgrade requests and arranging in property manager as required
Complete weekly connecting rooms report for 1 year out, pre-blocking connecting room requests, and reaching out in advance to communicate challenges with guests to find meaningful solutions for guests prior to arrival
Responsible for providing creative ways of distributing the information about our guest rooms, to ensure our colleagues have the tools to provide upgrade options, and exceed guest expectations
Knowledge of tours contracts and expectations as it relates to room allocations and balancing inventory
Knowledge of group business and expectations as it relates to room allocations through group masters and blocks, incentive business, convention files, and group resumes
Knowledge of maintenance/restoration affected rooms and the ability to work with Housekeeping and Engineering to ensure rooms are placed out of order/service based on occupancy levels in order to maximize revenue
Work closely with the Reservations leadership team and Tour Operations leadership to ensure accurate allocations of rooms and expectations
Work with Revenue Manager and Reservations Manager to ensure that the inventory between MFR and Property Manager balances to ensure that we are able to have a full sell of the hotel
Work with the Executive Office to ensure VIP rooms are allocated appropriately
Assist with front desk as required with arrivals and departures of guests during compression times to ensure we meet our JD Power goals
Follow department policies, procedures and service standards
Proficient in the English language (verbal & written), second language an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Previous customer related experience an asset
Previous Opera PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Highly responsible & reliable
Hospitality Degree/ Diploma is an asset
Must be flexible in terms of working hours
Must have ability to handle cash effectively and accurately

Rooms Coordinator Resume Examples & Samples

Experience in working with Opera and HotSoS
Experience in bank/cash handling and Reconciliation
One to two years of luxury Hotel Rooms experience is preferred
Strong guest service experience
Excellent ability to read and speak and write English
College education or equivalent experience

Rooms Coordinator / Administrative Assistant Resume Examples & Samples

Possess minimum G.C.E. "O" levels
Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred
Minimum 6 months work experience in hotel operations
Possess good customer relations, communications and interpersonal skills

Group Rooms Coordinator Resume Examples & Samples

Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes. (25%)
Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers. (15%)
Run daily reports: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers (15%)
Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition (5%)
Communicate all group activity to Director of Revenue Management to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months (5%)
Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.. (8%)
Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations. (15%)
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. (5%)
Respond according to the crisis management plan to any resort emergency or safety situation. (2%)
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)
Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections
Participate in scheduled departmental and administrative meetings as requested
Perform other task or projects as assigned by Hotel Management

Groups Rooms Coordinator Resume Examples & Samples

Opera knowledge, expert level required
One to two years working in either the front desk or reservations department, preferable in a luxury Hotel
Ability to work well and maintain organization in a fast paced environment
Requires knowledge of the ability to operate computer equipment

Group Rooms Coordinator Resume Examples & Samples

At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and 1 year of related experience; or a 2-year college degree and 2 or more years of related experience
Must be proficient in Microsoft office programs, spreadsheets and word processing
Must have experience with and knowledge of other hotel-specific programs

Rooms Coordinator Resume Examples & Samples

Responsible for blocking the 554 guest rooms, ensuring the right guest is assigned to the right room to ensure we meet our JD Power goals and room revenue budgets
Blocking the best room for guests by touching every reservation, reviewing comments, requests, history, guest type and party-with reservations
Have a complete knowledge of all our guest rooms
Knowledge of Tour Contracts as it relates to room allocation
Knowledge of group business through group masters and blocks, incentive business, convention files and resumes (attend Resume meetings)
Foresee and communicate upcoming challenges with our inventory (i.e. Christmas blocking, requests for specific areas of the hotel to be blocked for a convention, conventions, sold-out nights, etc.)
Work closely with Reservations Manager, Group Inventory Manager and Tour Operations Supervisor to ensure accurate allocation of rooms
Attend weekly Group Resume meeting and handle convention group room requests
Knowledge of maintenance rooms and ability to work with the Housekeeping and Engineering team to ensure rooms are placed out of order based on occupancy levels in order to maximize revenue
Assist the Front Desk as required with the arrivals and departures of our guests in order to ensure we meet our JD Power goals
To assist the front desk, ensuring room changes and Fairmont President’s Club member arrivals are carried out smoothly Manage Nor 1/e Standby Q and set up in PM Facilitate and be a champion for upsell opportunities
Strong knowledge of the room inventory at The Fairmont Chateau Lake Louise
Experience with tour and convention business an asset
Passion for Guest Service and a skill for anticipating guest needs
Proficient in Property Manager

Group Rooms Coordinator Resume Examples & Samples

Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office
Assist with Front Desk operations as needed
Initiate and prepare reports as needed
Assist in other administrative duties as needed

Group Rooms Coordinator P/T Resume Examples & Samples

Participates in weekly group pickup meetings with the DORO and Director of Sales and Marketing (DOSM)
At least one (1) year reservations experience
High School Diploma or GED (Required)
Bachelor Degree in Marketing, Business or Hospitality Management ( preferred)
Knowledge of Microsoft Office (Excel, Word, Outlook, etc. )
*This is a part-time position***

Group Rooms Coordinator Resume Examples & Samples

Data entry into computer system to include Marriott systems (HPP, MARSHA, PMS, CI/TY)
Answer phone and reservations calls
Input and/or modify group blocks and rooming lists and coordinate pre-keys
Pre-arrival billing resolution (ex: Direct Bill, ZZ accounts)
Processing of VIP reservations (Pre-block, amenities)
Maintain repeat guest recognition program
Send pre-arrival e-mails daily
Develop and maintain Guest of Day program
Attend daily “stand up” meetings
Maintain the welcome cards to guests from the GM
Assign and communicate “show room” for site visits
Assign special requests to rooms and communicate with front desk and housekeeping
Maintain additional special requests for guests “Local Profile” in Guestware
Assist in balancing the house daily
Pre-blocking of Platinum and Gold members
Coordinate with BT Sales Manager the BT account of the month and assist with recognition
Input of group blocks from CI/TY into MARSHA & PMS systems
Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures
Perform all other related duties and special projects as requested and/or assigned

Reservations / Group Rooms Coordinator Resume Examples & Samples

Respond to telephone, email, fax inquiries for reservation requests by explaining service and amenities to sell guest rooms. Process all reservations, changes and cancellations and provide confirmations
Effectively gather all necessary information from guests and confirm reservations
Perform group bookings including building blocks, managing group inventory, auditing group blocks before/during and after departure
Work with client’s housing team to produce group pick-up reports, ensure proper charge routing of reservations, VIP’s, special requests and perform group audits
Works with the Director of Sales and General Manager to ensure hotel is maximizing rates. Implement daily changes to room rates and restrictions as designated by the GM
Update the Sell Strategy report daily and distribute
Act as a resource for both the hotel and the client for information
Participate in weekly meetings with sales, front office, and revenue management departments
Create various reports supporting both sales & revenue management teams
Monitor cut-off dates, group pick-up, and provide weekly information to revenue & sales team
Liaison with Front Office to ensure that all systems are in sync, guest & group information & changes are relayed timely to ensure successful outcomes of guest experience, billing and revenue management. Provide back-up to front desk as needed
Complete necessary revenue management training to meet or exceed brand requirements
Maintain accurate files and systems
Maintain and communicate knowledge of all room rates, packages and promotions
Answer questions about property facilities/services and room accommodations
Have knowledge of all hotel facilities/services, hour of operations, all guest room layouts, bed types, décor, room types and restricted dates
Troubleshoot, resolve and document guest issues and concerns or escalate/ refer to appropriate individual
Maintain, monitor and balance room availability for any given day
Follow all company policies and procedures
Maintains high standards of personal appearance and grooming, which include compliance with the dress code
Perform other duties as assigned by the Director of Sales/General Manager
Responds to requests for service and assistance
Demonstrates the desire and ability to provide high quality service to both internal and external customers
Solicits customer feedback to improve service
Takes responsibility for own actions
Performs work with little or no supervision; works independently
Can be relied upon regarding task completion, accuracy and follow up
Must have flexibility to work nights and weekends
Must be able to read and write fluent English
Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word, Excel and Hotel Automation systems
Stand more than 2/3 of the time
Walk more than 2/3 of the time
Sit less than 1/3 of the time
Lift up to ten pounds
Push / pull up to 10 pounds

Rooms Coordinator Resume Examples & Samples

Must be proficient with Microsoft Windows and Office
Must be able to speak, read, and write English fluently
Ability to type 30 wpm or more

Group & Transient Rooms Coordinator Resume Examples & Samples

Works with the Director of Revenue Optimization (DORO) to pick up and track daily activity of any definite groups
Supply information on all groups booked by the sales department to the reservations department
Reviews all contracts to ensure accuracy of rates and dates
Attends group pre-con meetings

Group Rooms Coordinator Resume Examples & Samples

Run group arrivals lists daily for future arrival dates, and no-show reports daily
Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history
Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required
Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information
Complete competition rate analysis as needed
Assist in completing all VIP and internal reservations, communicating any issues to the Director of Front Office or OmniRez HelpDesk Supervisor
Assist in completing all fax and email reservations
Knowledge of four-diamond / four-star customer service standards
Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
Proficient computer skills on Microsoft Office, Excel, and Word
Excellent and professional communication skills
Ability to multi-task while working on up to 50-60 future groups

Group Rooms Coordinator Resume Examples & Samples

Able to perform job functions with attention to detail, speed and accuracy
Able to prioritize and organize work
Make / Change / Cancel reservations
Liaise with Sales Team and Convention Services in coordinating group bookings
Handle mail / correspondence
Process confirmations as needed
Enter/maintain Group blocks in the PMS system
Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks
Maintenance of group blocks to release room types not required as rooms pickup
Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume
Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting
Ensure that group blocks, group lists, group billing and cutoff dates are maintained
Process Rooming Lists accurately and in a timely manner
Check rooming list for accuracy
Pre-block all group needs for suites or connecting rooms
Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s
Follow all Omni Credit Policies
Control suite inventory and specialty rooms according to suite request policy
Monitor group pickup and advise DORM if group should be re-forecasted
Report to the DORM any changes in group pickup that would affect selling strategies
Adhere to the selling strategies set by the DORM
Check Daily arrivals to ensure accurate reservations
Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings
Minimum 6 months front office or reservations experience required. Experience in hotel operations in other areas (rooms, accounting, sales/marketing) of greater duration will be considered
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Must be able to analyze situations and make concise decisions that meet and exceed the expectations of the hotel
Strong attention to detail is required to minimize reservation errors
Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions
Developed computer proficiencies, OPERA experience a plus
Strong organizational skills with the ability to multi-task in a fast paced environment
Must be able to work a variety of shifts, including weekends and holidays
Must be able to sit for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift

Milwaukee Market Group Rooms Coordinator Resume Examples & Samples

Typing
Answer reservation calls
Filing
Typing 30 w.p.m
Good grammar, speech, spelling and communication skills

Milwaukee Market Senior Group Rooms Coordinator Resume Examples & Samples

Use of computer pointing device
Answer phone
Communicate orally and in writing
Input of group blocks
Input of group room lists
Processing of VIP reservations
Work with Sales/Catering managers to control group room allocations
Operate fax machine, copier, voicemail system, and E-mail system
Complete projects as dictated by the Director of Revenue
Perform any miscellaneous duties as assigned
General knowledge of computer systems
Knowledge of Microsoft Office Excel and Word
Knowledge of PMS systems (OnQ, Opera, and SMS are a plus)

Rooms Coordinator Resume Examples & Samples

Pre-register and block all reservations for arrival. Review discrepancy reports and expected arrivals and departures to ensure pre-registration is correctly processed in a timely fashion
Work in cooperation with the appropriate Department Heads to prepare special room blocks for Rooms / Maintenance issues, Group arrivals, Sell-out nights, and emergencies to ensure guest satisfaction the maximization of Rooms revenue
Arrange billing/credit for all group arrivals and coordinate group master listing special requests/instructions of the group contact
Block special requests for all transient arrivals
Pre-block and register all contract rooms on a timely basis while ensuring accuracy of block
Complete detailed group information sheet on a daily basis and distribute to appropriate departments
Communicate daily with front desk staff to ensure they are well informed of details of guests reservations and groups arriving
Assume the duties and responsibilities of PBX Operator and Front Desk in the absence or during high volume periods

Rooms Coordinator Resume Examples & Samples

The Rooms Coordinator provides administrative support to the Rooms Division
Provide a variety of reports and maintains multiple informational databases
Answer internal/external calls
Manage schedules of Rooms Division
We are looking for individuals who possess a high level of professionalism and integrity while maintaining the confidentiality of the office
A solid working knowledge of all MS systems; Word, PowerPoint, Excel and Publisher are required
Working knowledge of Opera is preferred
Applicants must also have a high attention to detail and the ability to multi-task in a fast paced environment
A positive attitude and a can-do approach to any task are essential
Reading, writing and oral proficiency in both the Korean & English language

Rooms Coordinator Resume Examples & Samples

Provides excellent service while running reports and proactively pre-assigning units to meet owners and guests’ requests
Managing the inventory, waitlist, out of order units, task reports and the pre-arrival experience by opening channels of communication with housekeeping and Inventory Management
Assisting with other Front Office function as needed
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position
Carries out reasonable requests by management

Temporary Rooms Coordinator Resume Examples & Samples

Must be proficient with Microsoft Windows and Microsoft Office
Must be able to speak, read and write English fluently
Must be able to sit or stand for long periods of time
Must be able to push, pull and/or lift up to 25 pounds

Rooms Coordinator Resume Examples & Samples

Ability to read, analyze and interpret complex documents
Ability to create and interpret business communications and reports
Minimally intermediate computer skills
At minimum basic mathematical skills
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
Excellent interpersonal and service skills
Ability to resolve conflict, think on their feet, influence and mentor others
General understanding of inventory
Associates or College Degree preferred
0-3 years of related experience preferred

Area Group Rooms Coordinator Resume Examples & Samples

Knowledge of Opera and Delphi systems preferred
Proven ability for self leadership and work well within a team
Strong computer skills including Word and Excel
Needs to possess nimbleness by changing with the needs of the hotels and the Kimpton Group
Must emulate the Kimpton Culture

Group Rooms Coordinator Resume Examples & Samples

1 - 2 years of experience in hospitality sales or service
Well organized, detail oriented with excellent follow-up
Must possess excellent communication skills both internally and externally
Diplomacy

Group Rooms Coordinator Resume Examples & Samples

At least three (3) years hotel experience preferred
At least one (1) year reservations experience preferred
Experience in a luxury hotel or resort environment
Excellent phone conversation skills

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