Representative, Customer Care Resume Samples
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Representative, Customer Care Resume Samples
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MA
M Aufderhar
Meagan
Aufderhar
45658 Veda Ridge
Philadelphia
PA
+1 (555) 221 2131
45658 Veda Ridge
Philadelphia
PA
Phone
p
+1 (555) 221 2131
Experience
Experience
New York, NY
Customer Care Service Representative
New York, NY
Kuhic LLC
New York, NY
Customer Care Service Representative
- Work off-script, possess quick exceptional judgment, and use empowered decisions to make our doctors and patients happy
- Perform other duties as assigned
- Adapt to changing departmental or job responsibilities as processes are developed or expanded
- Work with our Corporate team to research payments from customers on account
- Assist in the month end closing procedures
- Support, document, track, and resolve complaints, inquiries, or dissatisfaction that consumers provide via social media, phone, email, web, etc
- Support Marketing efforts by assisting in outbound and inbound campaigns to link doctors and patients
Phoenix, AZ
Customer Care Representative With English
Phoenix, AZ
Hilll, Leffler and Langosh
Phoenix, AZ
Customer Care Representative With English
- Maintain professional communication with internal stakeholders and/ or clients to provide high quality service to customers
- Perform root cause analysis, apply corrective and/or preventive action/communication with supervisor at team level
- Contributes positively towards the achievement of performance targets in all aspects of the team’s activities
- Use and improve Knowledge Bases through feedback
- Ensures through team work that all Service Level Agreements (SLAs) are met consistently
- Fluency in written and spoken English
- Obtains accurate customer details and inputs and updates them accurately in the system
present
Houston, TX
Customer Care Representative With Italian
Houston, TX
Grimes-Rutherford
present
Houston, TX
Customer Care Representative With Italian
present
- Provide all necessary administrative support to Inventory Management (e.g. adjustments, transfers, write offs)
- Manages internal relationships positively
- In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged
- Fluency in written and spoken Italian & working level of English
- Actively participate in department/organization project or initiative, may lead solution development for one of the areas
- Handle all types of returns management
- Perform inventory Cleaning Support activities: running reports, informing field force, updating in system
Education
Education
Bachelor’s Degree in Language Comprehension Both Verbal
Bachelor’s Degree in Language Comprehension Both Verbal
Michigan State University
Bachelor’s Degree in Language Comprehension Both Verbal
Skills
Skills
- Handle transactions with customers primarily via outbound calls, faxes, and emails concerning Celgene REMS programs and triage customers to Medical Information(for medical related inquiries including some reports of adverse events), to Patient Support (for inquiries about patient financial assistance), to Order Management (for product orders or return goods), and to other customer support groups within Celgene (for non-REMS products) as appropriate
- Liaise with representatives and specialists within Customer Care Inbound and Risk & Compliance team to assist with issue resolution associated with enrollments
- Develop as a REMS subject matter expert and educate internal and external customers on Celgene REMS programs by effectively describing the purpose of REMS, REMS policies and procedures, and processes used to support the REMS guidelines
- Execute REMS processes as defined in policies and procedures in support of enrollments, as well as, respond to general requests for information about REMS and any complaints or concerns about REMS or the service provided by Customer Care
- Executes processes associated with monitoring and reconciling incoming enrollment forms. Monitors incoming workload (enrollment forms via fax) and routes to representatives for processing. Keeps track of the status of each form and maintains documentation to the support reconciliation process between completed workload and received workload
- Execute quality assurance processes as defined in policies and procedures for patient and prescriber enrollment forms both processed by Customer Care Representatives and submitted through the web portal
- Maintain documentation of performance against KPIs within agreed upon tools
- Design SMART goals and complete on time as designated and agreed upon by management
- Demonstrated performance of key competencies ranges between Novice and Expert
- Demonstrate SIS and ACS skills routinely during customer interactions
15 Representative, Customer Care resume templates
Read our complete resume writing guides
1
Customer Care Account Representative Resume Examples & Samples
- Do you want to grow and develop your career in areas such as sales, supply chain, marketing or procurement?
- Are you a high achiever looking for an opportunity to contribute directly to the customer experience?
- Deliver a high quality customer experience through your interactions with our customers
- Be a critical part of a Customer Care Team that manages execution and delivery of the customer experience via the order fulfillment process. You will follow work processes to meet business demand and customer needs. This includes order to cash, processing, exception and discrepancy handling and reporting in SAP, as well as credit block resolution
- Serve as the accountable party to our customers through close collaboration with supply chain, product management, sales, operations, and various other units within the company
2
Customer Care Account Representative Resume Examples & Samples
- Degree in Supply Chain management or Logistics. Knowledge and understanding of supply chain process, materials planning
- Developed business acumen
- Knowledge of Non Conformance Management (NCM) process
- Basic knowledge of consignment, VMI and customer portals, and eCommerce
- Ability to read, write and speak a foreign language
3
Customer Care Account Representative Resume Examples & Samples
- Bachelor's degree required with at least 6 months professional work experience/ college internships OR 4-6 years Customer Care/Supply Chain/Sales experience required in lieu of degree
- Computer proficiency with the Microsoft Office suite of products (especially Excel/Word) and web-based applications is required
- Demonstrated ability to handle multiple PC applications
- Good problem solving, analytical and math skills
- Degree in supply chain management, logistics or business administration. Knowledge and understanding of supply chain process, materials planning, VMI and consignment
- Experience in sales or marketing role
- Knowledge of SAP, Lotus Notes, and Microsoft Outlook
- Experience in Quality Management and or Continuous Improvement activities
- Ability to read, write and speak a foreign language is desirable
4
Customer Care Account Representative Resume Examples & Samples
- Be a critical part of a Customer Care Team that manages executions and delivery of the customer experience via the order fulfillment process. You will follow existing work processes to meet business demand and customer needs. This includes order to cash, processing, exception and discrepancy handling and reporting in SAP, and credit block resolution
- Serve as the accountable party to our customers through close collaboration with supply chain, product management, operations, and various other units within the company
- Must be fluent in French (both written and verbal)
- Knowledge of COGNOS, SAP and Lotus Notes
5
Customer Care-voice Senior Representative Resume Examples & Samples
- Applies specialized knowledge to coordinate day-to-day work
- Completes a wide range of tasks and assignments
- Resolves more complex situations by applying demonstrated
- Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols
- Contributes to own team/closely related teams through quality and efficiency of own work
- Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience
- Typically establishes own priorities within guidelines
- Must be willing to work weekday and weekend overtime
- Implements and ensures adherence to service delivery standards
- Holding a Bachelor's Degree or Associate Diploma holder
6
Customer Care-voice Senior Representative Resume Examples & Samples
- Candidates must be a Bachelor’s/College Degree holder. No specific course requirement
- Candidates must be willing to work on graveyard shifts
- Fresh graduates are open to apply
- No previous call center experience is required
7
Inbound Customer Care Representative Resume Examples & Samples
- Basic keyboarding skills
- Technical aptitude is a plus, but not required for all positions!
- Good listening skills and the ability to remain calm under pressure
- Excellent interpersonal, verbal and written communications skills and attention to detail
- The ability to multi-task in a fast paced team environment
- Applicants will be expected to pass any assessment associated with the position
8
Inside Customer Care Representative Resume Examples & Samples
- Perform all prescribed renewal, retention, sales growth and lead generating, activities within an assigned service agreement (PMA) customer base of approximately 2M (400-600 accounts)
- Customer base will be comprise of accounts ranging from 2-10K annual PMA spend
- Increase SOW sales and lengthen contract term against an assigned quota and objective
- Report progress and metrics to operation and corporate teams on a weekly and monthly basis
9
Customer Care Tier Representative Resume Examples & Samples
- Provide technical support for a range of company products at a front line or Tier 2 level
- Identify and resolve complex technical problems escalated to the highest levels
- Provide top notch service for escalated customer relationship issues
- Occasionally handle and resolve overflow Research incidents
- Occasionally work on product testing and documentation of product defects, and other department projects
- Handle escalated cancellation requests
- Prevent cancellations and retain customers by aligning needs with product solutions
- Excellent written and verbal English skills
- Have demonstrated detailed product knowledge of Top Producer applications
- Have demonstrated good working knowledge of operating systems (particularly Windows 7, Windows 8 and Apple iOS)
- Have demonstrated the ability to work independently and efficiently
- Have demonstrated the ability to provide best in class customer service
- Consistently met and/or exceeded current department phone performance targets
- Post-Secondary certificate, diploma, or degree in the field of Computer Technology preferred, but not mandatory
10
SCA Customer Care Representative Resume Examples & Samples
- Operates a PC to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner
- Researches and analyzes data to address operational challenges and service issues
- Provides external and internal customers with requested information
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature
- Requires limited knowledge of NGS services and contracts
- Required to meet department goals. Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background
11
Apheresis Customer Care Representative Resume Examples & Samples
- Contact by telephone current apheresis and/or whole blood donors to recruit for donation
- Schedule appointments to ensure maximum number of donors are scheduled each day
- Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
- Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability
- May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
12
International Customer Care Representative Resume Examples & Samples
- Perform all of the essential functions of a Customer Service Representative, e.g. inbound calls, outbound calls, order entry, email communication
- Process International and Equipment Orders from start of receiving PO until delivery of order
- Be able to communicate effectively with international customers via e-mail
- Maintains knowledge of documentation requirements, acceptable payment terms, and mode of shipment for assigned countries
- Ensure maximum customer satisfaction by resolving customer concerns in a timely and efficient manner
- Provide proactive communicate regarding product availability, supply chain delays or other issues to the customers, sales team, and internal personnel, when applicable
- Implement best practices to elevate and improve customer service and satisfaction levels
- Frequently partner cross-functionally to provide seamless support to customers and the sales team
- Maintain special shipping instructions within the workflow system, as appropriate
- Reallocate product based on inventory levels to meet scheduling agreements requirements as needed
- Document, analyze and identify complaint trends for customer accounts and propose resolutions
- Monitor new and strategic customers to ensure customer satisfaction is achieved and business objectives met
- Participate on cross-functional teams to help identify and implement efficiencies through PPI, Kaizen and 5S
- Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management
- Associates degree in a business field or related 2+ years experience in Customer Service. International Customer Service experience perferred
- Demonstrated verbal, written and presentation skills
- Computer skills, inlcuding Word and Excel. Experiece with SAP perferred
- Detail Oriented and Time management skills
- Ability to make decisions and work independently
- Ability to work on multiple tasks at one time
- Must be able to “project manage” the ordering of instrument process
13
German Speaking Customer Care Representative Resume Examples & Samples
- Fluent in German and English,
- Experience with an ERP System
- Preferably experience in a customer quote/ order administrator role
- Process customer quotes according to instructions from Sales reps and internal guidelines
- A high level of accuracy is essential
- Experience working in a multi-channel customer service environment
- You are required to be smartly presented at all times and have a professional approach when dealing with customers and key stakeholders
- Experience in Microsoft office
14
Customer Care Representative Jan Resume Examples & Samples
- Effectively use systems to capture consumer data and actions; accuracy and compliance are an absolute must
- Very good oral communication skills; ability to accurately record essential information
- Very good PC / mainframe computer skills; ability to meet compliance requirements
15
Customer Care-voice Senior Representative Resume Examples & Samples
- Placing calls to the insurance companies to verify patient's health insurance eligibility/benefits and verification/notification of authorization
- Taking action based on the call outcome/analysis as per instructions provided
- Regular Attendance
16
Cisco Customer Care Representative Resume Examples & Samples
- Supports the customer in the following areas: Ordering products, Employee support, Cisco certification and Training, Partner Help, Technical Support and Pre-sales
- Solves customers problems and make customers aware of Cisco products/website and educate the customer to become more self sufficient
- Takes ownership until customer’s problem is fully resolved
- Fluency in written and spoken English & Swiss German
- Resilience - Demonstrates resilience and ability to work on own initiative
17
Aro-customer Care Representative Resume Examples & Samples
- Handles all incoming Customer Service Requests (CSRs)
- Handles incoming RMA and processes according to procedure
- Utilizes tools and contact database to appropriately handle calls
- Handles calls quickly and efficiently to minimize customer delays
- Redirects calls to appropriate support personnel within the Customer Services / Huawei Organization
- Redirects calls to the TAC Front/Back office or other groups as required
- Follow-up and updating of open CSR’s on a regular basis as per contractual obligations
- Build effective working relationships with other organizations internally
- Work effectively and without direct supervision during shift rotation
- Ability to retrieve data and build basic reports from ticketing tool database
- Authority to make limited judgement calls regarding the handling of Customer Service Requests (CSRs) in accordance with Huawei’s set policies and procedures
- Handle a wide variance of incoming customer calls with the ability to handle each incoming call according to a clear guideline laid out for that particular customer. Be quick and attentive with the ability to adapt rapidly to each different incoming call scenario
- 0 Preferred 0
- Experience in a Call Center environment an asset
- Experience in telecommunications environment a plus
- Good IT skills, proficient with Microsoft family of software products (Excel, Word, Outlook, Powerpoint)
- Good working knowledge of Call Handling and ticketing support tools
- English is required with French and/or Spanish a valuable asset
- Pleasant demeanor and good telephone skills
- Ability to perform in a fast-paced environment with a calm temperament
- Basic ISO training on 9002 standard
18
Lead Customer Care Representative Resume Examples & Samples
- Exceptional customer service skills including effective and efficient problem solving and analyzing skills
- Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammarAbility to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
- Ability to sit at a computer terminal for extended periods of time
19
Polish Speaking Customer Care Representative Resume Examples & Samples
- Process telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary
- Deal with new account set up and changes and load yearly pricing agreements as well as quotes within the divisions guidelines
- Answer front office telephone calls regarding orders, price inquiries, complaints, etc. and deal with incoming e-mails of the generic e-mail address
- Liaise between the customer and warehouse/planning regarding delivery of back-ordered products
- Provide support to customers who require guidance and advice on the Company E-Commerce Ordering System for consumables and customized products incl. timely web registrations
- Deal with customer complaints on instrument, consumables and customized orders. Monitor and provide feedback on quality issues of products, shipping, etc with the objective of retaining customers and reviewing customer satisfaction. Where necessary, arranges product returns and/or credits within the divisions guidelines
- Manage Polish Demo & Consignment Inventory stock
- Commercial Education or similar education
- Fluent in Polish and good English language skills
- Experience with ERP Module
- Experience in a customer contact/ order administrator role
- Competent Microsoft Office user
- High level of accuracy is essential
20
Customer Care Representative, HOC Resume Examples & Samples
- Business related college courses preferred
- Experience using Microsoft Office Suite
- Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc
- Knowledge of general banking practices preferred
21
Representative, Customer Care Resume Examples & Samples
- Attend and register customer orders
- Manage and follow up on customer inquiries and commitments
- Obtain the necessary internal and external information to fulfill customer needs
- Responsible for coordinating with logistics staff and dispatching for customer inquiries
- Detect customer needs in order to give the optimum product for customer needs
- Review and take into account any credit or special situations
- Communicate every commitment in an effective way to the customer
- Receive and document every inquiry, suggestion or complaint that filters into the service center
- Allocate the necessary resources in order to fulfill customer needs
- Communicate to customer any marketing effort or surveys
- Customer Service experience (6+ years) and/or Dispatching in a Call Center environment
- Proficient in Microsoft applications (Word, Excel, PowerPoint), Lotus Notes and Internet
22
Customer Care Representative st Shift Over Resume Examples & Samples
- Schedule a technician when necessary when over the phone troubleshooting cannot be resolved
- Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards
- Intermediate knowledge of computer applications
- Technical Aptitude; problem solving skills
23
Customer Care Representative With Czech & Slovak Resume Examples & Samples
- In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged
- Assumes responsibility and ownership for all relevant customer cases
- Contributes positively towards the achievement of performance targets in all aspects of the team’s activities
- Ensures through team work that all Service Level Agreements (SLAs) are met consistently
24
Customer Care-voice Senior Representative Resume Examples & Samples
- 0-18 months of relevant experience
- Ability to understand moderately complex problems
- Develops basic knowledge in area of specialization and applies it to a set of procedures and processes pertaining to area of specialization
- Voice and Accent skills
- High school diploma or equivalent required. Associates degree, technical college or some college course work preferred
25
Customer Care Service Representative Resume Examples & Samples
- Invoicing customers for equipment purchases, training, etc. in US and foreign currencies
- Work with our Corporate team to research payments from customers on account
- Maintain open/closed order files
- Assist in the month end closing procedures
- Service billing including service contracts and service calls
- Act as back-up for customer order entry
- Process Field Service Engineer requests into quotations for customers and process customer orders
- Maintain the service database by logging service calls and customer requests
- Channel quality feedback (NCRs) to appropriate PO personnel and maintain quality database
- Support the Service Sales Team and maintain the Service database
- Resolve and invoice Service calls from the Service database
- Associates degree in Accounting or equivalent combination of education and experience
- 2-3 years Accounts Receivable/Billing experience preferred
- Skilled with Microsoft Office (Word-basic level, Excel-intermediate level)
- Experience with SAP (highly preferred)
- Superior communication and interpersonal skills
- Excellent organizational skills and detail oriented
- Flexibility and willingness to work overtime as needed
26
Loan Servicing Customer Care Representative Resume Examples & Samples
- Promptly respond to both internal and external customer inquiries related to all types of loans through telephone, correspondence and email correspondence according to established service levels
- Assist internal and external customers by troubleshooting, recommending solutions, or determining when to escalate a problem to management or team lead
- Effectively complete one or more assigned daily tasks such as: general loan maintenance, producing payoff quotes, one time payments, recurring payment set up and other duties as assigned
- Understand all loan types to complete necessary research on any outstanding items while checking for accuracy, completeness and compliance in accordance with Heartland’s guidelines and internal policies
- Interact with loan servicing personnel to resolve outstanding items and find solutions
- Complete Request for Change submissions and escalate issues as needed to management or team lead
- Ensure compliance with all applicable regulations, bank policies and procedures, and work in conjunction with Heartland’s servicing and operations personnel, credit administration, compliance and legal departments to ensure loans are serviced in an accurate and timely manner
- Image/Scan/Index documents as needed
- Complete annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function
- 6-12 months of call center or customer service experience required
- Mortgage lending or banking experience preferred
- General knowledge and experience with loan documentation associated with mortgage loans preferred
- Possess a strong desire to make phone contact with customers throughout the day
- Ability to understand State and Federal regulations, compliance requirements, Heartland’s loan policies and procedures
- Ability to carry out assigned duties under direct supervision and independently
- Previous experience troubleshooting customer issues and escalating when needed
- Strong attention to detail meeting quality standards
- Ability to work effectively in a fast-paced environment
- Ability to handle and prioritize multiple tasks
- Proficient computer skills, including Windows, Excel, Word, and Outlook
27
Advanced Customer Care Representative Resume Examples & Samples
- Promptly respond to assigned Salesforce.com cases
- Answer questions and provide advice on inbound calls and customer emails
- Assist customers with general knowledge of their phone system and call flow
- Provide assistance on the ShoreTel Contact Center product
- Recommend new services that will help the customer get the most out of our service
- Perform moves, adds and changes (MAC) requests
- Keep clients informed of the status of an outages and information requests
- Send recommendations for new features to the Service Development team
28
Technical Customer Care Representative Resume Examples & Samples
- Confident and engaging personality
- Excellent verbal communication with clear pronunciation and strong writing skills
- The ability to speak Spanish language as well as English is desirable
- Ability to display empathy and personalization with each customer interaction
- Ability to multitask - typical tasks involve account research, functions on screen, remaining engaged with customer
- Strong ability to use technology
- Must have excellent attendance, be punctual and have desire to make a positive contribution to the team
- Open to receive and apply feedback
- High School diploma/GED required; some college preferred
- Ability to pass a background check and drug screen
29
Customer Care Email Representative Resume Examples & Samples
- Provide superior customer service while responding to about 100 daily incoming customer emails
- Receive orders by phone, fax, and mail
- Process orders, enters into computer and, sends to Shipping Department
- Verify pricing, discounts, billing and shipping addresses, credit status, and inform customers of any problems. Notifies customers of product backorders and anticipated availability
- Maintain files, including master file and standing order files. Updates addresses
- Research and resolve problems with orders
- Set-up and processes new customers. Sends literature and/or price lists
- Process customer returns. Determine nature and reason for return and assesses whether product is returnable. Corrects and reships incorrect orders. Processes related customer paperwork and credits. Sends returned product to Quality Control for check
- Inform customers of credit holds
- Keep customers informed of Company policies, procedures, and status of their orders and accounts in a polite and courteous manner
- Perform miscellaneous clerical duties
- A High School Diploma, GED or equivalent combination of intellectual instruction and work experience
- Understanding of customer service practices
- Ability to resolve routine customer problems
30
Customer Care Representative First Shift Starting at Resume Examples & Samples
- Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps
- Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required
- Receives customer inbound phone calls for false alarm call backs, placing alarm on test, responding person call back, AHJ information requests
- Provide alarm history, update information as appropriate
- Provides quality service to increase customer satisfaction
- Minimum of one (1) year of customer service experience required
- Able to type at least 25 wpm
31
Representative, Customer Care Resume Examples & Samples
- Review and process work queue & business activity messages. Provide consistent transaction processing
- Coordinates delivery schedules and product availability with Operations
- Monitors order backlog and participates in resolving problems relating to shipment schedules. Provides information on the status of orders and material availability, indicating all issues, resolution, and recovery plans
- Maintain acceptable performance standards, including effectiveness, efficiency and quality
- Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs
- Minimum of 3-5 years sales or customer service experience
- Computer (including keyboarding proficiency) skills including MS Office suite and Web tools. SAP experience is very desirable
- Excellent internal customer relations/service and telephone/oral skills are essential
- Good organizational skills. Experience with multi-tasking and ability to deal with frequent change
- Ability to work effectively and cooperatively in teams and across functions is required
32
Customer Care Service Representative Resume Examples & Samples
- Support, document, track, and resolve complaints, inquiries, or dissatisfaction that consumers provide via social media, phone, email, web, etc
- Work off-script, possess quick exceptional judgment, and use empowered decisions to make our doctors and patients happy
- Troubleshoot issues end-to-end by partnering with internal and external partners to resolve situations
- Identify and suggest ways to better support consumers, dentists, orthodontists, and business partners, internally and externally
- Collaborate and communicate effectively with internal and external teams to answer and resolve inquiries from consumers, dentists, and orthodontists
- Collaborate closely with Marketing and public relations partners to shape Align’s Social Media presence
- Support Marketing efforts by assisting in outbound and inbound campaigns to link doctors and patients
- Call and convert prospective patients into active patients
- Consistently meet/exceed set quality and productivity metrics
- Comply with all safety policies, practices and procedures
- Participate in proactive team efforts to achieve departmental and company goals, including adhering to project and training deadlines
- Observe trends and surface concerns/ideas to consumer and product marketing, and other relevant partners
- Provide input regarding training needs to consumer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Adapt to changing departmental or job responsibilities as processes are developed or expanded
- Physical Demands: While performing the duties of this job, employee is occasionally required to
33
Homeadvisor Customer Care Representative Resume Examples & Samples
- Cross and up-sell other services offerings
- Written communications
- Basic typing skills
- Business Math
- Problem Solving
- Managing Multiple Priorities
34
Representative, Customer Care Resume Examples & Samples
- Liaise with representatives and specialists within Customer Care Inbound and Risk & Compliance team to assist with issue resolution associated with enrollments
- Maintain documentation of performance against KPIs within agreed upon tools
- Recognize potential reports of adverse events and product quality complaints, capture relevant information (as required by policy), and direct such calls to the appropriate Celgene department as outlined in the standard operating procedures
- Document each contact promptly and accurately in the REMS-H database system (PEGA) and document additional information associated with managing follow up interactions and tracking customer interactions related data in SharePoint as required by procedures
- Carry out special duties as assigned by management
- LI-EX
35
CSR Customer Care Representative Resume Examples & Samples
- Using our computer system and customer care guidelines with your listening and problem-solving skills to investigate and fix customer’s issues
- Putting into action your good judgment to know when to ask for help with a customer, how to interpret a customer’s financial profile and how to balance taking care of the customer with taking care of our client’s business
- Updating the computer system during and each call to keep our systems up to date
- Striving to achieve or exceed goals through teamwork within a friendly competitive environment
- Maintaining composure when handling escalated/difficult calls
- Maintaining a high level of attention to details
- Stable employment record
- Ability to maintain outstanding attendance at all times
- Schedule flexibility to work 40 hours per week including days, evenings and weekends
- Ability to effectively communicate in a respectful and assertive manner
- Willingness to submit to and pass E-Verify and background check
- Ability to feel comfortable sitting for most of an 8h shift
- Excellent computer abilities to navigate our care systems, as well as the Windows environment
- Basic data-entry and typing skills
- Basic mathematical abilities
- Previous customer service experience, including but not limited to retail, food service, hospitality or call center
- Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws
- Alliance Data is an Equal Employment Opportunity employer
36
PS Technology Customer Care Representative Resume Examples & Samples
- Problem Solving: Incumbent has the ability to solve problems where a precedent has been set with minimal assistance. Must be able to understand and integrate solutions in a multi-system environment, providing a seamless look to the customer
- Freedom to Act: Incumbent works with supervisor to set his/her own priorities
- Impact of Action: Responsible for giving advice and counsel, information, and/or analysis for decision makers. Total impact on costs or benefits is minimal. Primarily responsible for the outcome of the process and actions in his/her direct control
- Technical Knowledge: Requires basic working knowledge of components in order to provide integration into a multi-system environment. Incumbent can perform routine tasks with no assistance and complex tasks may require significant assistance or guidance
- Managerial Knowledge: Requires ability to effectively manage work time and deliver a quality product on time. Incumbent is expected to understand customer needs and provide ideas to meet these needs
- Business Knowledge: Requires detailed knowledge of at least one PST business process. Incumbent must be able to act as the primary communications link between IT/UPT/PST and its customers. Incumbent understands and can explain how his/her component fits into the business process
- Bachelor Degree in Computer Science, Computer Engineering, MIS or related field
- Demonstrate a positive & professional demeanor with team and customers
- Problem-solving abilities
- Basic troubleshooting capability
- Professional demeanor
- Background indicates stability
- Display teamwork and collegiality
- Display Positive work ethic
- Successful candidate must take (or have taken) and successfully pass the Berger Aptitude for Programming Test (BAPT)
- Candidates must take and qualify on an online IT assessment in order to receive further consideration for the position. Click here to view sample items for the IT Assessment. Within one hour after successful submission of your application, please watch for an email with an invitation and instructions to take the assessment
37
Customer Care Account Representative Resume Examples & Samples
- Assist existing customers with account questions or processes and scheduling repair or maintenance service while selling additional products and services
- Sell home warranty and energy-related products and services to residential and/or commercial customers by recognizing opportunities to up-sell accounts, explaining new features and benefits while following quality standards and scripting processes and procedures as trained and documented in the company policy and procedure manual
- Navigate systems efficiently and enter data accurately while resolving customer needs
- 1 year experience in Sales or Customer Service
- Proficient typing and computer application skills (minimum of 40 wpm)
- Strong attention to detail with ability to multi task while speaking with a customer on the phone
- Easily adapt to change while balancing multiple priorities
- Ability to work a continuously flexible schedule including evenings, weekends, and holidays with punctuality and consistent work attendance. Current hours of operation are 6:00 am – 8:00 pm Monday - Sunday
- Motivation for sales, adhering to set computer guided scripts and procedures
- Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation
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U-box Customer Care Representative Resume Examples & Samples
- Operate a flat-bed truck
- Operate an 8000 pound propane forklift or a truck mounted forklift
- Load and unload storage containers onto truck bed for delivery to storage facility
- Transport cargo to and from specified destinations
- Ensure timely delivery; provide customer assistance to include the sale of support items
- Use a truck mounted forklift to remove containers from vehicle, and position in the designated storage location
- Use on-line computerized dispatch and rental systems
- Prepare, receive, and provide appropriate documentation for the delivery or pick up of goods
- Verify that the container, and any other equipment rented, is returned in the same condition as when rented
- Ensure warehouse storage facility is clean, dry, and secure at all times
- Perform “Customer Ready” inspections of U-Box containers prior to dispatch Requirements: A Class B Commercial Driver License (CDL) or above is required, however, we are willing to train candidates in order to achieve an applicable CDL for employment. Candidates must possess a clean driving record, be able to pass a criminal background investigation, and meet all Department of Transportation (DOT) and U-Haul physical examination requirements
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Medical Customer Care Representative Resume Examples & Samples
- Must possess the ability to listen to customer requests and troubleshoot issues by solving them or forwarding to the appropriate department
- Must document all customer interactions via EZ-Cap or SHARE
- Must be at, or above, team average for Calls per Hour (CPH)
- Possesses the ability to know when to escalate situations to Leads or Management
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Boston Whaler Customer Care Representative Resume Examples & Samples
- High School Diploma or GED required; some college coursework preferred
- Demonstrated interpersonal skills with an ability to connect with others over the phone and email
- Previous outbound call center experience and/or other sales experience preferred
- Boating experience and/or knowledge of Boston Whaler products strongly preferred
- Ability to quickly learn and navigate through software and internet programs required
- Familiarity with Salesforce.com environment preferred
- Strong organizational skills and ability to balance multiple priorities
- Ability to work effectively within a team environment
- Competency in Microsoft Word, Excel and Outlook required
- Ability to maintain an upbeat and positive attitude at all times
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Associate Customer Care Representative Resume Examples & Samples
- Outgoing and energetic attitude
- Ability to multitask in a fast paced environment
- Strong computer skills: Microsoft Office Suite
- Highly organized with great attention to detail
- A four year college degree is highly preferred
- Customer service experience is a plus
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Inbound Customer Care Representative Resume Examples & Samples
- Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service
- Counsel customers/agents on underwriting eligibility and policy coverage and/or options
- Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products
- Upgrade coverage and sell new coverage/products to existing customers as appropriate
- Review phone requested cancellations and reinstatements and make appropriate decisions to resolve
- Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries
- Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents
- Accountable to build/maintain effective relationships with customers/agents
- May provide agency and internal support on information input processes
- Handle special projects/other related assignments as delegated by Team Manager
- Customer service experience (face to face or phone)
- Basic math and analytical skills
- Prior insurance experience
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Customer Care Account Representative Resume Examples & Samples
- Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required
- Responsible to develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues
- Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
- Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative
- Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required
- Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures
- Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
- Prevent and /or resolve any billing disputes ensuring improved efficiencies
- Adhere to all company policies, procedures and best practices of all order cycle activities
- Maintain current documentation and files as per established procedures and policies
- Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
- Assist in various tasks, projects and responsibilities as assigned by a Customer Care Supervisor or Manager
- Utilizes the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes
- Bachelor's Degree a plus
- Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project. Experience and understanding of Visual Basic language a plus
- Minimum three years of customer service
- Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation. Project management skills a plus
- Must be goal oriented, reliable, self-motivated and able to multi-task effectively
- Willing to be flexible in schedule and work occasional overtime
- Willing to make infrequent overnight travel
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Associate Customer Care Representative Resume Examples & Samples
- Communicates with customers via phone, web, and email to deliver a best in class client experience by resolving matters related to customer service and/or billing. (Examples include: coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.)
- Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premium from clients based on underwriting, accounting, and billing services guidelines and best practices
- Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas
- At least one year of customer service experience, with a familiarity of key customer service concepts such as providing a low effort experience, and achieving first call resolution
- Strong communication & problem solving skills – You will be responsible for taking ownership of resolving complex situations, as well as making insurance easy to understand for our customers
- Basic understanding of home & auto insurance – These lines of business represent the bulk of policies we service
- Comfortable using multiple computer programs simultaneously to research, analyze, and document customer requests
- Bachelor’s degree from an accredited university
- Property/Casualty producers license
- Customer facing sales, retail, and/or food service experience
- Genuine desire to learn & grow within a customer focused organization
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Technical Customer Care Representative Resume Examples & Samples
- Answer technical product inquiries via telephone, fax, and email in a professional, courteous, and timely manner
- Maintain accurate product and technical information and be able to provide product support to other company personnel, manufacturer’s representatives and customers
- Able to identify and assist others in identifying miscellaneous and non-inventoried replacement and repair parts, and package and process these items for UPS shipment using an on-line software system
- Be cross trained and able to support other department functions, such as providing information regarding order status, inventory availability, delivery ETA’s, and warranty claim processing resulting from the handling of overflow calls
- Identify patterns of new or continuing product performance issues and communicate them to the technical service supervisor
- High school diploma or GED equivalent and a minimum of 4 years plumbing, general home repair or technical experience
- Ability to adhere to company policies and procedures related to returned goods processing
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Polish Speaking Customer Care Representative Resume Examples & Samples
- Fluent in Polish and English,
- Preferably experience in a customer contact/ order administrator role
- Experience working in a multi-channel customer service environment (non-negotiable)
- Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS
- Demonstrate ability to effectively communicate in Polish, both orally and in writing
- Possess excellent problem-solving skills
- University degree desirable
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Customer Care Representative With Italian Resume Examples & Samples
- Handle all types of returns management
- Liaise closely with Logistics and Transport departments to coordinate efficient and timely processing of shipments and delivery
- Fluent Italian language skills
- Minimum 1 year work experience in customer service role or shared services roles
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Customer Care Representative With Spanish Resume Examples & Samples
- Actively participate in department/organization project or initiative, may lead solution development for one of the areas
- Maintain professional communication with internal stakeholders and/ or clients to provide high quality service to customers
- Fluent Spanish language skills
- Flexible
- Follow procedures with good judgment capability
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Customer Care Representative With French Resume Examples & Samples
- Ensure CRM tool is enriched with relevant customer specificities
- Contribute to Customer Complaint Management – which may include but not limited to logging a dispute when applicable, monitoring resolution, resolving or escalating the issue (through OFI and FSCM), including credit notes processing. Perform root cause analysis, apply corrective and/or preventive action/communication with supervisor at team level
- Bachelor Education
- Fluent French language skills
- English language skills at B2 level: spoken and written
- Solid knowledge of international companies or Shared Service Centers processes, organization, tools (incl. Lean Six Sigma methodology) products & ethical standards
- For internal recruitment: solid knowledge of Medtronic processes
- Yeam player, able to work independently
- Strives for top quality
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Customer Care Representative With English Resume Examples & Samples
- Process Order Entry (e.g. automated, manual): creation in SAP, price & availability, billing, archiving incl. sample & demo orders
- Contribute to Customer Complaint Management – which may include but not limited to logging a dispute when applicable, monitoring resolution, resolving or escalating the issue (through OFI and FSCM), including credit notes processing
- Perform root cause analysis, apply corrective and/or preventive action/communication with supervisor at team level
- Perform inventory Cleaning Support activities: running reports, informing field force, updating in system
- Fluent English language skills: spoken and written
- Solution driven & Customer Focused, ability to adopt methods to achieve targets to overcome roadblocks
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Associate Customer Care Representative Resume Examples & Samples
- Provide timely, accurate customer service by following established guidelines to answer inbound calls from assigned queues, research issues, clarify and resolve inquiries and record notes in customer accounts
- Adhere to customer care team standards by soliciting advice and feedback, demonstrating punctuality and compliance with schedule and adjusting performance based on individual evaluations to meet established metrics and contribute to achievement of department goals
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
- Support National General values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
- Experience in a customer service environment
- Basic knowledge of providing customer service and evaluating customer satisfaction
- Quickly and accurately perform data entry
- Ability to establish a high degree of trust and credibility with others
- Maintain a professional, polished, poised and positive demeanor
- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
- High degree of initiative, mature judgment, and discretion
