Customer Care Professional Resume Samples
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Customer Care Professional Resume Samples
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OM
O McGlynn
Ofelia
McGlynn
15046 Toy Vista
Houston
TX
+1 (555) 736 3048
15046 Toy Vista
Houston
TX
Phone
p
+1 (555) 736 3048
Experience
Experience
Detroit, MI
Customer Care Professional
Detroit, MI
Deckow, Collins and Kuphal
Detroit, MI
Customer Care Professional
- Passion for providing quality customer service
- Direct requests and unresolved issues to the designated manager or director
- Liaise with third party submitters and terminal providers
- Provide exceptional customer care in a fast-paced environment
- Provide customer service at all times
- De-escalate customer situations, manage customer expectations and follow-up on customer commitments
- Provide excellent customer service
Dallas, TX
Licensed Assoc / Customer Care Professional
Dallas, TX
Schuster, Nitzsche and Moore
Dallas, TX
Licensed Assoc / Customer Care Professional
- Handle sensitive telephone and Internet communications with customers, which may include highly confidential information. Influence behavior through excellent verbal and written communications to help ensure a high level of customer satisfaction in accordance with compliance and regulatory guidelines
- Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist
- Self-awareness and resilience to efficiently manage a steady stream of customer calls while balancing performance metrics �
- Use and management of internal and external online tools Partnership management with third party vendors
- Talk and react personally to whatever the circumstances and assist our corporate customers to understand potential issues and how we can assist
- Candidate should be open to work in India time nights shifts as we have a 24/7 work environment
- Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace
present
Chicago, IL
Associate Customer Care Professional
Chicago, IL
Morissette-Kub
present
Chicago, IL
Associate Customer Care Professional
present
- Handle sensitive telephone and Internet communications with customers, which may include highly confidential information. Influence behavior through excellent verbal and written communication to help ensure a high level of customer satisfaction in accordance with compliance and regulatory guidelines
- Analyze and process accurate and timely updates to account records, including processing service transactions
- Thrives in a fast-paced, high-performing team environment!
- Demonstrates resilience in the face of ambiguity, shifting priorities and rapid change
- Professional phone demeanor, tone and etiquette
- Open and accepting of new and diverse ideas, while showing appreciation for others’ background, expertise and contributions
- Value the diversity of all employees and members, and effectively contribute to an inclusive work environment
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Drexel University
Bachelor’s Degree in Accuracy
Skills
Skills
- Ability to work in a fast paced metric driven environment with proficient multi-tasking and navigation in a windows environment
- Outstanding customer care, excellent organizational and communicational skills with an eye for detail
- Ability to adapt to system/process changes quickly while retaining new information
- EPOS terminal management knowledge is desirable
- Have a good eye for detail and have an effective approach to problem solving
- That they are target driven and take accountability for their work, and are able to work in a fast paced metric driven environment
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
- Excellent time management, Team player who demonstrate self-motivation & ability to work under pressure and unsupervised
- Good knowledge Microsoft Office (Excel, Word, Outlook,…)
- Being good with numbers and a basic understanding of book keeping principles would be an advantage
14 Customer Care Professional resume templates
Read our complete resume writing guides
1
Customer Care Professional Resume Examples & Samples
- Delivering extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
- Resolving product or service inquiries by asking probing questions, determining the cause of the issue; selecting and presenting the best solution
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offer custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- A passion for delivering excellent customer service and ability to build customer loyalty through exceptional listening, relationship building, and strong written and verbal communication, ideally demonstrated in previous customer service experience
- Ability to work in a structured and fast paced environment where you will be motivated to meet or exceed performance targets
- Ability to effectively multitask and prioritise a varied workload
- A consultative manner, resourcefulness and ability to influence
- Creativity in solving problems and eagerness to identify and present effective solutions
- Sound working knowledge of Microsoft Office applications eg. Outlook, Word, etc and ability to grasp new systems
2
Senior Customer Care Professional Resume Examples & Samples
- Delivering extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members �
- Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution �
- Meeting performance goals that include, but are not limited to, customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and Compliance standards �
- Handling of Customer Escalations/Complaints to ensure delivery of superior service �
- Assisting Team Leader that you belong to improve team members’ performances to achieve goals �
- Managing a team of 12 - 15 Customer Care Professionals and floor operation in the absence of Team Leader
- Customer service experience understanding that “Customer Care” is to respond the genuine needs
- � Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a Windows environment. �
- Creative problem-solving, eager to find customized solutions �
- Ability to communicates information in a clear and logical order �
- Adaptability and flexibility to effectively navigate a variety of card member situations �
- Self-awareness and resilience to efficiently manage a steady stream of customer calls while balancing performance metrics �
- Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals �
- Demonstrated competency in driving results, collaborating and influencing others, meeting and exceeding customer expectations �
- Business English’s ability preferred. �
- High school diploma or equivalent required; bachelor’s degree preferred Note; The Relocation Policy does not apply to this role
3
Customer Care Professional Resume Examples & Samples
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
- Experience owning or working in a small business a plus
- We are hiring for both normal and evening shift
- Good command in English, Cantonese and Mandarin
4
CFN Customer Care Professional Resume Examples & Samples
- Exceptional command of the German, Italian, English or French language
- Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Ability to influence, resourceful
- Demonstrated resiliency in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
- Creative problem-solving, eager to find customized solutions
- This position operates in a Monday - Friday environment and we require availability ranging from 8am-8pm, sometimes holidays or weekends also
5
Customer Care Professional Resume Examples & Samples
- Should have a minimum 2+ years of work experience
- Should have at least a year of voice account experience from the most recent company joined
- Successful in previous job (high performer)
- Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
- Candidates with prior experience in B2B and B2C servicing would be preferred
- Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building
- Sales experience (Value generation/consultative selling) is a plus
- Must possess Excellent Verbal Communication skills (Accent, Grammar, etc)
- Strong interpersonal, communication and listening Skills
- Passion and proven track record d for delivering extraordinary customer service
- Basic analytical/mathematical skills
- Ability to work in a fast paced metric driven environment with proficient multi-tasking and navigation in a windows environment
- Demonstrated consultative experience, ability to influence, resourcefulness
- Demonstrated Dependability/Self Motivating Skills
- Demonstrated ability to work effectively within a team environment as well as independently
- Ability to Adapt to changing business needs and environment
- Demonstrates resilience in handling difficult conversations
- Strong persuasion skills to achieve desired outcomes that are win-win for the customer and the organization
- Confidence to recommend products and services by analyzing customer information and analyzing customer needs
- High level of confidentiality and integrity
- Ability to foster a positive and motivating work environment, encouraging feedback and innovation
6
Customer Care Professional Resume Examples & Samples
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
- Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist
- Listen to the real need and provide relevant solutions to get the job done right the first time with our products and services
- Grow and nurture customer relationships on every interaction that results in measurable customer value
- Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture
- Call center experience mandatory (customer service experience preferred)
- Confidence to go off script in a fast paced metric driven environment with proficient multitasking and navigation
- Experience dealing with customers in the UK required; experience dealing with Australian and/or Canadian customers also a plus
- Resourceful with demonstrated consultative experience, ability to influence
- Bachelor’s degree, associate’s degree, college undergrads may apply
7
Customer Care Professional Resume Examples & Samples
- Customer service experience in a call center preferred
- Experience dealing with Australian customers strongly preferred; experience dealing with UK and/or Canadian customers also a plus
- A Bachelor’s or Associate’s degree preferred
8
Customer Care Professional Resume Examples & Samples
- Respond quickly and accurately to customer questions and issues
- Offer customers unique solutions
- Find new ways to offer customers a better experience
- Suggest new ways to improve processes and customer care
9
Customer Care Professional Resume Examples & Samples
- Talk and react personally to whatever the circumstances and help our customers to understand potential issues and how we can assist
- Listen to the real need, find what you can give the customer that they don’t know is there and create powerful solutions to get the job done the first time
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
10
Customer Care Professional Resume Examples & Samples
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Balance customer interests with the interests of American Express
- Deliver Employees, Customers and Shareholder metrics as per goals
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
- Candidate should be open to work in India time nights shifts as we have a 24/7 work environment
- Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply
- Analytical mind & attention to detail
- Knowledge of Amex card product would be preferred
11
Universal Customer Care Professional Resume Examples & Samples
- Respond quickly and accurately to customer queries, requests and issues
- Offer corporate customers unique solutions
- Find new ways to offer corporate customers a better experience
- Suggest new ways to improve processes and relationship care
12
Customer Care Professional Resume Examples & Samples
- At least 2 years, and no more than 7 years, of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
- Experience in banking/financial services a plus
- Bachelor’s degree, associate’s degree and college undergrads may apply
13
Customer Care Professional Germany & Austria Resume Examples & Samples
- Find new ways to offer merchant customers a better experience
- Ability to service in English is desirable but not essential
- That they are confident and energetic in their approach
14
Customer Care Professional Resume Examples & Samples
- Delivering an exceptional customer service experience
- Maintaining a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Demonstrating consultative experience, ability to influence, and resourcefulness
- Feeling energized by a desire to help and connect with people
- Exhibiting an ability to maintain progress on multiple tasks, set priorities, and manage time effectively
- Working in a shift based environment
- Acting as a team player, critical thinker, self-motivator, and problem solver
- Maintain a proactive positive attitude
- Willingness to accept coaching as a way to improve your service to customers
15
Italian Customer Care Professional Resume Examples & Samples
- Excellent listening, inter-personal, and probing skills
- Committed to delivering exceptional service, you will have a clear focus on will to win, to ensure that you deliver the highest Customer Service standards and drive Customer satisfaction at every point
- Provide world class service to Italian card members, driving spend, loyalty and engagement, deepening the customer relationship on every call
- Handle a wide range of general and sometimes complex enquiries whilst meeting and exceeding predefined Customer Satisfaction Targets
- Excellent communication skills, handling customer enquiries in a professional and courteous manner, as well as the ability to build cross-centre relationships
- Evaluating account status enquiries at point of contact by analysing information and recommending solutions to the card member
- Interpret Product, Policy and Procedure information and guide customers through to resolve their enquiry as First Contact Resolution
- Native to Fluent Italian and English (both written and verbal)
- Proven experience of exceeding predefined Customer Satisfaction Targets over a sustained period of time
- Strong communication skills
16
Customer Care Professional Resume Examples & Samples
- At Least 2 years of call center experience in a fast pace environment
- Ability to use Multi telephone line, computer, fax machine
- Strong computer literacy accessing numerous applications during any one transaction and internet navigation
- Working Knowledge of MS Office products
- Strong math skills
- Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintain accuracy
- Schedule is Monday - Friday, 8:30AM-5PM MST (Must be able to work some weekend coverage if needed)
- Strong knowledge of the corporate card industry and the utilizations process TSYS and Legacy platforms system are important
17
Customer Care Professional Resume Examples & Samples
- Demonstrate strong communication skills through active listening, understanding the customer’s needs, and identifying actions to help him/her achieve their objective quickly
- Provide exceptional customer care in a fast-paced environment
- Help consumers understand credit bureau processes and educate on appropriate steps to request corrections; take action to process disputes when required
- Ability to serve customers in Spanish is a plus
18
Customer Care Professional Resume Examples & Samples
- Working closely with other teams and departments within the business
- Liaise with third party submitters and terminal providers
- Dealing with incoming and rejected payments Account reconciliation
19
Customer Care Professional Resume Examples & Samples
- Providing an exception level of customer service through both Inbound and Outbound telephone activity with customers
- Optimizing Relationship Care to ensure a connection with our customers - Shaping/driving conversations to ensure content is relevant and beneficial
- Processing of charge/credit card applications for new or existing customers through a number of internal systems (Global New Accounts decisioning platforms (GNA) and servicing portal (NASP), Globestar)
- Understanding all relevant Risk, Compliance and Fraud criteria and ensuring they are strictly adhered to
- Taking ownership of customer queries received via email and actioning correspondence received via fax/post
- Continuously seeking out new processing opportunities that could drive automation and ultimately improve customer satisfaction (Process Excellence)
- Excellent communication skills both verbally and written
- Proven experience of delivering ‘above and beyond’ customer service with an understanding of the core Relationship Care principles
- Ability to take control of difficult calls to ultimately provide FCR (First Contact Resolution)
- High degree of accuracy and ability to multi task
- Fluent in English plus Finnish a must
20
Swedish Speaking Customer Care Professional Resume Examples & Samples
- Handling inbound and outbound phone calls to our valued customers
- Creating and handling of invoices to our customers
- Account reconciliation
- Effective and accurate decision-making skills
- Ability to work independently as well as part of a team
- Fluent (written and verbal) in Swedish
21
Merchant Customer Care Professional Resume Examples & Samples
- You have a real passion for delivering World Class customer service
- Ideally you'll have 18 months to 5 years previous customer service experience in a contact centre environment or; you will have previous experience in the Hospitality; Retail; Insurance; Real Estate or Financial Services sector
- You will have a Degree/Diploma
- Previous sales experience would be considered an advantage
- You will have the ability to think on your feet; quickly solve issues and have superior English communication skills
22
Customer Care Professional Resume Examples & Samples
- Processing of charge/credit card applications for new or existing customers through a number of internal systems (Global New Accounts decisioning platforms (GNA) and servicing portal(NASP), Globestar)
- Liaising with potential prospects Bank’s or Employee’s to perform additional verification as required (Market Specific)
- Fluent in English and French
- Advantage to have at least one other European language
23
Customer Care Professional Resume Examples & Samples
- High School Diploma or Equivalent and No prior experience required in the Clerical Support area
- 6 or more months contact center experience
- Insurance industry knowledge
- Experience with Microsoft Office
24
Customer Care Professional Resume Examples & Samples
- Bachelor degree
- Good knowledge and understanding of service concept and logistic
- Some telephone sale background is an advantage
- Innovative , analytical mind and problem solving
- Excellent telephone manner and etiquette
- Good / excellent tone of voice - pleasant and lively
- Mature , compose with personal accountability
- Customer service minded - willing to help attitude
- Positive thinking and attitude PC knowledge
- Able to communicate well in both Thai and English, - both written and verbal
- Good attendant record & punctual and able to work odd hours
- 2-3 year working experience in customer service field
25
Customer Care Professional Resume Examples & Samples
- Answering incoming calls from our card members in a fast-paced environment �
- Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed �
- Meeting performance goals that include, but are not limited to, customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and Compliance standards
- Customer service experience understanding that “Customer Care” is to respond the genuine needs. �
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a Windows environment. �
- Ability to communicate information in a clear and logical order �
- Timeliness and reliability to adhere to your schedule each day �
- High school diploma or equivalent required; bachelor’s degree preferred
26
Customer Care Professional Resume Examples & Samples
- Fluent in French and English (written and spoken)
- That they are target driven and take accountability for their work, and are ability to work in a fast paced metric driven environment
- They are motivated and committed to serve customer
27
Customer Care Professional Resume Examples & Samples
- Graduate. Strong Interpersonal, Communication and Listening Skills
- Must possess Excellent Verbal Communication
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
- Change Management Ability
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Proven Analytical and Problem Solving with a strong attention to Detail
- Language: English
28
Customer Care Professional Resume Examples & Samples
- Handle and resolve customer complaints within 1 – 2 business day turnaround
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated manager or director
- Keep accurate records of customer inquiries, interactions, and details of actions taken
- Communicate and coordinate with internal partners
- Follow up on customer interaction
29
Customer Care Professional Resume Examples & Samples
- High school diploma or GED, some college courses is a plus
- 1 to 3 years of experience in a customer service environment preferred
- Keyboarding skills required, knowledge of windows-based applications preferred
- Ability to build effective business relationships and work effectively with all employees within AWC and its customer’s organization and the public
- Effective communication and organizational skills
- Willingness and ability to participate as a team player on a daily basis
- Salary Range: $11 - $15 per hour
30
Customer Care Professional Resume Examples & Samples
- Being able to work during Japanese business hours
- Excellent customer service delivery - meeting timeliness and quality standards, in line with compliance initiatives
- Attend team meetings as required, maintain prepared business schedules, plans and activities
- Good PC skills/Familiarity of PC usage
- Sound resolution skills
- Good Japanese & English - verbal and written communication skills
- Pro active Team player
- Call centre experience is desireable
- To qualify for this position, you must have a valid work permit to work in Sydney
31
Merchant Service Customer Care Professional Resume Examples & Samples
- Own issues to the point of resolution
- Offer merchant customers unique solutions
- Excellent spoken and written English is essential
- Must be fluent in at least 1 of the following languages: French, German,Spanish, Dutch, Finnish, Swedish
- Target driven and take accountability for your work, whilst working in a fast paced metric driven environment
- Motivated and committed to serve customers
- Reliable, and your team members can count upon you
32
Customer Care Professional Resume Examples & Samples
- Responsible for customer inquiries
- Provide customer service at all times
- Follow up to customer inquiries by taking specific action in a timely manner
- Troubleshoot equipment and system problems
- Problem solve to help customers resolve issues on first call
- Enters data from customers into various software programs
- Appropriately communicate with upset customers to resolve their inquiries
- Thrives in a fast-paced, high-energy, change-oriented environment
- Participates in additional training courses
- Performs other related duties and assignments as required and as assigned by supervisor or manager
- Exercise retention efforts when appropriate
- Position will require inbound, outbound (callbacks), and email communications
- Polished delivery: ability to communicate in a structured and effective manner
- Passion to find the right solution for the customer, while also closing the sale and potentially up-selling the customer
- Identify customers who are comparison-shopping assisting the customer with the correct price plan
- De-escalate customer situations, manage customer expectations and follow-up on customer commitments
- College or some college degree (preferred)
- Experience with working from home
- High-level of customer service
- Experience and success in sales preferred
- Professional demeanor to customers
- Ability to communicate with urgency
- Fluency and comprehension in the language requirements for specific point of sale
- Accent neutral verbal/written communication skills
- Strong listening skills: active listening
- Written skills: excellent grammar
- Attention to detail demonstrated through follow-up to ensure resolution for customer
- Solutions mindset
- Anticipate customer needs
- General database searching skills
- High speed data entry speed and accuracy
- Ability to multi-task in multiple windows
- Tying 25 WPM
- ISP skills: sign-up, install, connection, messaging (chat e-mail), navigation, online support, etc
- Proficiency in a multi system environment
33
Customer Care Professional Resume Examples & Samples
- Responsible for all customer inquiries
- Follow up to customer inquiries
- Enters data into database
- Participates in additional training
- Product & Brand knowledge with the ability to recommend and upsell like products
- Demonstrated high-level of skills in customer service
- Experience and success in telemarketing/sales preferred
- General database searching skills and handling
- Ability to multi-task in multiple windows of activity on computer screen
- Basic math skills (adding, subtracting and basic calculations)
34
Customer Care Professional Resume Examples & Samples
- Respond quickly and accurately to merchant customer questions and issues via phone
- Fluent in German and English, written and spoken
- That they are target driven and take accountability for their work, and are able to work in a fast paced metric driven environment
- They are motivated and committed to serve customers
- Have excellent verbal & written communication skills
- EPOS terminal management knowledge is desirable
- Merchant experience is desirable
35
Customer Care Professional Resume Examples & Samples
- Dealing with incoming and rejected payments
- Fluent in Finnish and English, written and spoken
- Exceptional listening and relationship building skills
- Ability to multi task and easily adapt to change
- Strong written and verbal communication skills including active listening
- Proficiency in keyboarding and navigating a Windows environment
36
Customer Care Professional Resume Examples & Samples
- Must be 18 years of age or older
- Basic knowledge of Microsoft Word, Excel, and PowerPoint is preferred
- Based on program requirements, additional experience may be required
37
Customer Care Professional Resume Examples & Samples
- Educate customers on the use of Vivint.SmartHome systems and products
- Accurately record customer’s technical issues
- Ability to solve unique technical problems
- Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
- Must be able to work four weekdays and one weekend shift
- Ability to get licensed for the Utah Burglar Alarm Systems
- Must be at least 18 years old (per Industry’s requirement)
- High school diploma or equivalent preferred but not required
- Call center experience preferred but not required
38
Customer Care Professional Resume Examples & Samples
- Develop an extensive knowledge of Vivint’s varied product line and installation processes
- Educate customers over the phone on the use of Vivint systems and products
- Accurately record customer's technical issues
- Proven communication skills (verbal and written)
- Ability to communicate clearly with a customer to guide them through understanding/fixing their system over the phone
- A great customer service attitude
- Ability to show up on time for work at our Logan, UT location
- Must be able to work 4 weekday shifts and 1 weekend shift (Sundays required in the beginning)
- Must be able to attend 3 full weeks of paid training. Monday-Friday 8AM-3PM or 3:30PM-10:30PM
39
Customer Care Professional Resume Examples & Samples
- Disputes back office and front office, taking incoming calls from external and internal customers, processing all disputes raised within the agreed time frames, and investigating all issues raised by card members or colleagues
- Communicating the case status effectively to all parties involved whilst driving increased customer satisfaction
- Performing all required compliance and ID checks on customers prior to handling dispute questions
- Answering all enquiries and chasing missing information to ensure disputes cases are correctly set up and within service delivery timeframes
- Confidently building a positive experience with customers over the phone by setting expectations and time frames
- Accurately capture data and input into a central system for execution and resolution of card member or merchant enquiry
- Fluent to native Dutch skills both verbal and written
- Working as part of a team that is phone based
- Builds and leverages relationships
- Communicates effectively and focuses on the customer and client
- Previous administrative and customer focused experience is an advantage
- Outstanding customer care, excellent organizational and communicational skills with an eye for detail
- Must be numerate, literate and have the ability to learn quickly and to analyse documentation against the guidelines
- Proven ability to drive results on team and individual level
40
Customer Care Professional Resume Examples & Samples
- BTA product reconciliation files, various client and internal reporting, scanning and filing clients` documents , handling client inquiries, arranging copies of statements, downloading, saving and filing customer data, providing support and information to colleagues
- Work in cooperation with AEB LLC Sales & ADM, Credit, Risk, Legal and Compliance Teams
- This position may involve liaising with ICC Teams in the UK and various American Express card issuing and billing centers
- Strong customer focus. Ability to work under pressure with accuracy and meet the deadlines
- Ability to work with large data volumes
- Strong PC skills ( advanced Excel skills )
- Good communication skills in English and in Russian (both oral and written)
- Skills to work as a team member
- Present American Express in a proper way
- Education in Finance or/and previous job experience in a bank back office position is a plus
41
Customer Care Professional Resume Examples & Samples
- Documenting necessary account information and offer custom solutions that benefit the customer within the scope of your licenses
- Attending pre-licensing education courses and passing Accident & Health and Property & Causality exams
- Ability to effectively multitask and prioritize a varied workload
- Sound working knowledge of Microsoft Office applications e.g. Outlook, Word, Excel and ability to grasp new systems
- Attend pre-licensing education courses and passing Accident & Health and Property & Causality exams outside of your scheduled shift
- Ability to pass the state insurance licensing exam
42
Customer Care Professional Resume Examples & Samples
- Advantageous to be fluent in at least 1 of the following languages: French, German,Spanish, Dutch, Finnish, Swedish
- Confident and energetic in your approach
- Merchant experience desirable
43
Customer Care Professional Consumer Card Servicing Sg-earn From RM to RM Resume Examples & Samples
- Customer service is key, you love talking to people, get a kick out of helping and want to do your best
- Sales acumen is ideal but not a fixed requirement
- Diploma and/or Bachelor’s Degree
44
Customer Care Professional German Speaking Resume Examples & Samples
- Fluent to Native level German written and verbal skills essential
- Must be at upper intermediate level written and spoken English
- Ability to work in a fast paced metric driven environment with proficient multitasking skills
- Punctuality and willingness to adhere to schedule
- Meeting & exceeding customer expectations
- Demonstrating teamwork
- Ability to deal with shifting priorities and high workloads
- Pro-actively seeks opportunities for improvement
45
Customer Care Professional Resume Examples & Samples
- Deliver extraordinary customer care by responding to questions concerning corporate accounts in a fast paced, structured customer care environment
- Talk and react personally to whatever the circumstances and assist our corporate customers to understand potential issues and how we can assist
- Grow and nurture corporate customer relationships on every interaction that results in measurable customer value
46
New Accounts Junior Customer Care Professional Resume Examples & Samples
- Good knowledge of Microsoft Office Suite including Excel and Power Point. Knowledge of Access would be a plus
- Very good Italian spoken and written
- Good level of English, both spoken and written
- Education: High school or Degree in Economics and/or Legal preferred
- Self-motivated, detailed and analytical, team player
- Ability to interact and communicate in a dynamic and changing environment
- Ability to analyze, plan and cooperate with changing workload and priorities
- Ability to manage and interact professionally with internal and external Clients (by telephone and in writing)
47
Customer Care Professional Resume Examples & Samples
- Performing all required compliance checks on new customers according to specific country laws
- Processing all new and existing Corporate accounts set up for new customers for the Dutch markets
- Reviewing, underwriting and determining that the applications are valid and correctly processed before capturing the new accounts. Eye for detail is key due to the amount of information that is provided on the applications
- Quality checking the captured accounts to ensure the correct information has been captured and that we retain all required documentation correctly
- Communicating with internal and external customers regarding the case status and ensuring all parties are updated of the progression of the set up timely
- Fluent to native written and spoken English and Dutch
- Attention to detail is essential
- Customer service experience is preferred but not essential
- Listening skills
- Enthusiastic and energetic
- Able to work on own initiative and drive team results
48
Customer Care Professional Spanish Speaking Resume Examples & Samples
- Fluent in Spanish and English
- Must have experience in customer service
- Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing our Relationship Care servicing ethos
- Resolve customer queries over the phone and via email, using a consultative manner and creative thinking
- Maintaining and building excellent working relationships with both internal and external clients
- Raising cases into our case management tool
- Effective communication with internal business partners to facilitate required activities and provide support
- Strive to provide first contact resolution on every interaction
- Strong attention to detail capturing Client details to fully understand problems and acting upon missing information
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Associate Customer Care Professional Resume Examples & Samples
- Multiple part time and full time opportunities are available! **
- This position is located in Appleton, WI or Minneapolis, MN. Relocation assistance may be available. **
- Educate members, field staff, prospects and providers regarding the features of insurance products, member benefit programs and services offered by Thrivent Financial, while leveraging the sales staff for specific benefits and offerings. Knowledge of securities and/or insurance policies, regulations and ethical considerations within a call center environment as directed by state and federal regulatory standards, as applicable
- Handle sensitive telephone and Internet communications with customers, which may include highly confidential information. Influence behavior through excellent verbal and written communication to help ensure a high level of customer satisfaction in accordance with compliance and regulatory guidelines
- Provide creative solutions to problems to make the member experience the best it can possibly be. This results in a more positive image of Thrivent, and has the potential to help retain or grow member relationships
- Minimum of 2 years of customer service, claims, sales or related work experience required. Insurance, healthcare, financial services or related industry a plus
- Demonstrates excellent interpersonal skills, as well strong verbal and written communications skills and a high attention to detail
- Thrives in a fast-paced, high-performing team environment!
- Demonstrates resilience in the face of ambiguity, shifting priorities and rapid change
- Keying data entry efficiently with proficiency and accuracy in typing/keyboard is required. Beginner to intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired
- Ability to quickly learn complex program and product knowledge
- Ability to work on a PC, while accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone headset at the same time
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Customer Care Professional Resume Examples & Samples
- Degree holder
- A customer-centric, can-do attitude for your customers
- Good Customer Service Skills
- Good English verbal & written communication skills
- Reading & writing proficiency in Mandarin is a huge advantage (to process request from HK, SG or PRC markets)
- Flexible to work on shift hours (evening shift: 5:00PM-2:00AM) as well as weekends & public holidays (only when required)
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Customer Care Professional Resume Examples & Samples
- Bank accounts set up, maintenance and closing
- Reviewing, scanning and filing clients' documents
- Handling client inquiries
- Arranging clients statements
- Downloading, saving and filing customer data
- Various client and internal reporting including reconciliation reports
- Providing support and information to colleagues
- Work in cooperation with AEB LLC Sales & ADM, Accounting, Credit, Risk, Legal and Compliance Teams
- Collection of corporate financial and Tax documentation through communication with corporate clients (emails, calls)
- Verification of the clients’ financial documents completeness and their validity
- Preparation of the report on the results of the clients’ financial documents verification and its submission to the Loan Department
- Assessment of credit risk associated with Merchants, Vendors, Correspondent banks in accordance with the Central Bank of Russia Regulation # 283-P
- Monitoring of the credit risk associated with Merchants, Vendors, Correspondent banks and submission of the regular report about the Quality categories in accordance with the Central Bank of Russia Regulation 283-P to the Accounting Department for implementation, i.e. actual reserve creation
- Preparations of documents for Credit committee related to credit risk assessment on a monthly basis
- Preparation of the documentation related to the Credit Administration activities and requested by external and internal auditors
- Supporting the admin update of all relevant Policies and Procedures in accordance with the requirements of CBR Regulation # 283-P
- Bachelor's degree in finance/economics
- Knowledge of financial documents prepared according to RAS, statistic reports (form P-3/ P-5) and tax documentation
- Knowledge of Central Bank instruction # 283-P
- Organised and detail focused
- Excel skills/ MS Office/ Diasoft is a plus
- Communication skills in English starting from Intermediate level
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Customer Care Professional Resume Examples & Samples
- Allocation of incoming BTA payments against a portfolio of Business Travel Accounts
- Contacting clients for missing/incomplete remittances - Including Customer
- Queries/re-education
- Investigate and clear payment discrepancies
- Re-education of companies on how to pay correctly
- Financial adjustments for instance card to card transfers or credit balance refunds: investigation – action – log -
- Completion of financial controls/ logs to ensure the accurate allocation of payments
- Maintain Regular contact with: Key stake holders / Team Leader/ Team
- Customers regarding payment remittance advices and resolve enquiries - Daily
- Interdepartmental teams to understand impact of role on wider department – local and remote - Daily
- Internal Account Development Managers in the local market - Daily
- Written and spoken native to fluent Dutch is essential
- Fluent written and spoken Dutch and English is essential
- Excellent time management, Team player who demonstrate self-motivation & ability to work under pressure and unsupervised
- Good knowledge Microsoft Office (Excel, Word, Outlook,…)
- Accurate keyboard skills and attention to detail
- Pro-actively seeks opportunities for improvement and stream line processes
- Excellent verbal / written communication
- Building & leveraging relationships internally and externally
- Effective prioritization of work to achieve goals and excellent delivery of customer service
- Ability to change focus quickly and efficiently as required
- Cross Functional skills within the team
- Being good with numbers and a basic understanding of book keeping principles would be an advantage
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Customer Care Professional Merchant Service Resume Examples & Samples
- A passion for customer service with exceptional listening and relationship building skills
- Strong verbal communication and engagement skills
- Ability to work in a fast paced results driven environment
- Good working knowledge of Windows (Word, PowerPoint and Excel)
- Team playing spirit, whilst able to take initiative and work independently
- Previous experience in telemarketing or a call center environment is beneficial but not essential
- Willingness to work in a shift pattern
- Good Knowledge of Italian and English (spoken and written)
- Excellent organizational and time-management skills to successfully drive results in a fast paced environment with constantly changing priorities
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Associate / Customer Care Professional Resume Examples & Samples
- Multiple part time and full time opportunities are available!**
- This position is located in Appleton, WI. Relocation assistance may be available.**
- Deliver exceptional customer service by relationship building, fact finding and promoting solutions which are vital to providing an effortless experience to our members. Serve as an advocate for Thrivent Financial to grow, engage and retain membership
- Handle sensitive telephone and Internet communications with customers, which may include highly confidential information. Influence behavior through excellent verbal and written communications to help ensure a high level of customer satisfaction in accordance with compliance and regulatory guidelines
- Responsible for keeping current on product changes, new marketing pieces, new policies and procedures, performance, and industry trends if applicable
- Proactively seek opportunities to identify service and product needs to leverage member contact for the field staff, Financial Guidance Team or Thrivent Federal Credit Union
- Value the diversity of all employees and members, and effectively contribute to an inclusive work environment
- High school diploma/GED required. Post-secondary education preferred
- Minimum of 1 year of customer service, claims, sales or related work experience required. Demonstrates excellent interpersonal skills, as well as strong verbal and written communications skills and a high attention to detail
- Ability to quickly learn complex program and product knowledge, work on a PC, while accessing and navigating multiple software applications in a Windows environment and talking to the customer on the phone via a headset at the same time
- Open and accepting of new and diverse ideas, while showing appreciation for others’ background, expertise and contributions
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Customer Care Professional Resume Examples & Samples
- Graduate with a minimum experience of 1.5 years (preferably in Card servicing industry)
- Knowledge of the MS Office package is a must (MS Excel, MS Outlook, and MS Word)
- Sound Written and Verbal Communication Skills
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Associate Customer Care Professional Resume Examples & Samples
- High School required. College degree preferred
- 2 years’ experience in customer service or call center
- Demonstrated ability to consistently meet call center goals
- Demonstrated ability to foster teamwork and collaboration
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Customer Care Professional Resume Examples & Samples
- Servicing BTA and Corporate Card company administrators who are the point of contact for our clients
- Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re ordering statements and delivering the business Relationship Care ethos throughout every interaction
- Use and management of internal and external online tools Partnership management with third party vendors
- Handling complex issues via calls and emails that require patients, diligence and a Growth Mindset
- Building strong relationships between travel agents, client account managers, senior leadership and clients directly to ensure’s consistency and clarity on data and payment processes
- Fluent in Swedish and English, written and spoken
- Customer Service experience, face to face or on the phones
- Computer literate to an intermediate level
- Organised, diligent, listening and multitasking
- Passionate about providing excellent customer service
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Customer Care Professional Resume Examples & Samples
- Graduate with 6 Months to 4 years of relevant work experience
- Passion for serving customers with proactive solutions that grow relationships
- Flexibility on both day and afternoon schedules
- Strong verbal & Written communication skills (English & Hindi) including active listening
- Strong Interpersonal & Coordination Skills
- Excellent PC and navigation skills required
- Rotational Shift: 10am to 9:00pm (Mon to Sat)
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Customer Care Professional Resume Examples & Samples
- Minimum of one year analytical experience in a telephone servicing or customer service environment
- Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision
- Proven negotiation/problem solving skills with internal and external clients
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
- Must possess strong planning and organizational skills
- Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management
- Must be flexible to work any shift during core hours of operations
- Monday through Friday from 20:30 to 05:00 and in a 24 hr environment
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Advanced Customer Care Professional Resume Examples & Samples
- This position is primarily located in Appleton, WI. However, this position can also be located in Minneapolis, MN. Relocation assistance and telecommute opportunities may be available
- Educate members, field staff, prospects and providers regarding the features of annuity products, member benefit programs and services offered by Thrivent Financial, while leveraging the sales staff for specific benefits and offerings. Knowledge of annuities, securities and/or insurance policies, regulations and ethical considerations within a call center environment as directed by state and federal regulatory standards, as applicable
- Maintain schedule to best support the area’s needs. Support core skillset coverage as needed by the business unit to meet customer expectations/demands
- High school diploma/GED required. Post secondary education preferred
- 4+ years of customer service, claims, sales or related work experience required. Insurance, healthcare, financial services or related industry a plus!
- Keying data entry efficiently with proficiency and accuracy in typing/keyboarding is required. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired
- FINRA Series 6 and 63 is required at the time of hire/transfer or within the first 90 days of hire
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Customer Care Professional Resume Examples & Samples
- Function as a main contact point for assigned customer(s) including original equipment manufacturers and contract manufacturers
- Respond to numerous requests for information and action in a timely manner. Communicate via telephone, email and IM with customers and internal support areas including production, sales, engineering, logistics and others as necessary
- Independently or as a team member, investigate and resolve customer issues - delivery, price, quality, logistics, product and tooling information etc
- Understand our business processes in order to effectively solve customer issues. Proactively provide updates on customer concerns and escalate when appropriate. Commit to being part of the solution when faced with a challenge
- Serve as an effective and compassionate listener to customers, strive to provide an excellent customer experience
- Act as a team player and seek to understand how our Customer Care Professionals impact the organization as a whole
- React positively to changing business conditions by proving to be flexible and adaptable. Approach daily activities with a positive and professional attitude
- Effective listening and communication skills (verbal & written) conveying a positive and professional attitude
- Time Management, prioritization and organizational skills that provide the individual the ability to maintain progress on multiple tasks
- Adaptability to respond to changing priorities and business conditions
- Proficiency with Microsoft Word, Excel and other applications. Experience with SAP, Salesforce and proven process improvement would be a plus
- Willingness and ability to function independently or as a member of a small team
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Customer Care Professional Resume Examples & Samples
- Display exceptional listening skills and pay detailed attention to customer needs in order to FULLY resolve their query
- Demonstrate a real sense of passion and pride about American Express products and customer service, recognizing the Corporate Client and making them feel valued and special
- Collaborate with team members on opportunities to improve business processes and the overall client experience
- Operate all processes within pre-determined compliance and control requirements
- This team is working towards an optimal resourcing model to meet the needs of our premium customers
- As a result, you will need to be flexible in responding to potential changes to your working pattern and team processes and procedures as the team structure evolves
- Sincere and consistent desire to help, inform, and deliver better solutions for customers, often working across World Service and with business partners to find more creative ways to resolve problems
- Desire to continuously go above and beyond to "wow" the client and help create a lifelong relationship
- Embody the “growth mindset” with a desire to challenge him/herself, grow with the company and continuously learn and teach in a collaborative team environment
- Ability for self-directed learning, to get quickly up-to-speed on new tools and processes, strengthening your product knowledge
- Possess problem-solving and organizational skills
- Excellent time management skills, flexibility and able to work with strict deadline
- Possess strong analytical and collaboration skills
- Ability to exceed all existing Customer Satisfaction measurements
- Strong proficiency with Microsoft Office, specifically Excel and PowerPoint required
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Customer Care Professional Resume Examples & Samples
- Graduate With A Minimum Work Experience Of 1-2 Years Preferably In Card Operations / Customer Services Area
- System Savvy and a Keen Learner of Mainframe Systems and Complex High Value Card Products
- Good PC Skills Especially MS Package
- Sound Decision-Making Ability
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Licensed Associate to Advanced Customer Care Professional Resume Examples & Samples
- Multiple part times opportunities are available! **
- 2- 4+ years of customer service, claims, sales or related work experience required. Insurance, healthcare, financial services or related industry a plus!
- Professional phone demeanor, tone and etiquette
- Ability to work on a PC, while accessing and navigating multiple software applications in a Windows environment and talking to the customer on the phone headset at the same time
- FINRA Series 6 and 63 is required at the time of hire/transfer
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Licensed Assoc / Customer Care Professional Resume Examples & Samples
- Multiple full time and part times opportunities are available! **
- This position is primarily located in Appleton, WI. However, this position can also be located in Minneapolis, MN
- Personal ownership to help ensure the customer interaction is resolved accurately. Manages customer contacts in a prompt, efficient manner, providing accurate, thorough responses to needs and requests including proper call routing with a high priority on member needs. Ability to balance a large and varied work load that has the potential to fluctuate greatly from day to day. Must be able to balance and prioritize daily work to meet service levels that are critical to the success of the Interaction Center
- Keep current on product changes, new marketing pieces, new policies and procedures, performance, and industry trends if applicable
- Proactively seek opportunities to identify service and product needs to leverage member contact for the field staff, the Financial Guidance Team or Thrivent Federal Credit Union. Serve as an advocate for Thrivent to grow, engage and retain membership
- 2+ years of customer service, claims, sales or related work experience required. Insurance, healthcare, financial services or related industry a plus!
- Demonstrates excellent interpersonal skills, positive attitude, and strong verbal and written communications skills and a high attention to detail
- FINRA Series 6 and 63 is required at the time of hire/transfer or within 90 days of hire
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Customer Care Professional Resume Examples & Samples
- Demonstrated consultative experience, ability to influence and resourceful
- This position operates in a 7 day a week environment and we are specifically hiring for full time positions
- High school diploma or equivalent required. Bachelor’s degree preferred
- Language - English. Ability to speak a second language beneficial
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Customer Care Professional Resume Examples & Samples
- CMMI back office, processing cases set up by other departments within the required time frames, and investigating issues raised by clients or colleagues via email, phone or other channels
- Communicating the case status effectively and timely to all parties involved whilst driving high customer satisfaction
- Performing all required compliance and procedural checks prior to actioning cases
- Answering to all enquiries and chasing missing information to ensure cases are correctly actioned within relevant timeframes
- Dependent on volumes and demand, the candidate may be required to support other processes such as Bank servicing, or other markets such as Sweden
- Fluent Dutch skills both verbal and in writing are essential
- Builds and leverages relationships inside and across teams
- Collaborative, working well both at team and individual level
- Positive, “can-do” attitude, proactive, and with a drive to be an expert in the process
- Proven ability to balance multiple demands at the same time in a busy environment, prioritising correctly, whilst keeping to timeframes
- Proven ability to drive results on team and individual level: productivity, quality and case time resolution
- Willingness to take on additional responsibilities and learn additional processes
- Knowledge of the CMMI process or other Amex processes
- Knowledge of Amex systems such as CLIC, Globestar and Mercury
- Supporting markets and languages other than the Netherlands/Dutch
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Customer Care Professional Resume Examples & Samples
- Provide extraordinary customer service for a world leader in consumer packaged goods and/or financial services
- Help valued customers maximize their benefits and increase their usage with our products
- Professionally respond to emails or calls from customers
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Associate Customer Care Professional Resume Examples & Samples
- Multiple part time and full time opportunities are available! **
- Primary responsibility is to deliver exceptional customer service by relationship building, fact finding and promoting solutions which are vital to providing an effortless experience to our members. Serve as an advocate for Thrivent Financial to grow, engage and retain membership
- Handle sensitive telephone and internet communications with customers, which may include highly confidential information. Influence behavior through excellent verbal and written communications to ensure high level of customer satisfaction in accordance with compliance and regulatory guidelines
- Personal ownership to ensure the customer interaction is resolved accurately. Manages customer contacts in a prompt, efficient manner, providing correct, thorough responses to needs and requests including accurate call routing. Impact would be to the member involved in the transaction and could be either short or long term. Ability to balance a large and varied work load that has the potential to fluctuate greatly from day to day. Must be able to balance day to day work and prioritize to meet service levels that are critical to the success of the Interaction Center
- Provides creative solutions to problems that are encountered are imperative in making the member experience the best it can possibly be. This results in a more positive image of Thrivent, and has the potential to help retain or grow member relationships
- Proactively seek opportunities to identify service and product needs to leverage member contact for the Field Staff, Financial Guidance Team or Thrivent Financial Credit Union. Serve as an advocate for Thrivent to grow, engage and retain membership
- Maintains schedule to best support the area’s needs. Support core skillset coverage as needed by the business unit to meet customer expectations/demands
- High school Diploma/GED required. Post high school education preferred
- 2-3+ years of customer service, claims, sales or related work experience required
- Demonstrates excellent interpersonal skills, positive attitude, and strong verbal and written communications skills
- Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently with proficiency and accuracy in typing/keyboard is required
- Polished phone demeanor, tone and etiquette are required
- Critical to being successful is the ability to quickly learn complex programs and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time
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Customer Care Professional Resume Examples & Samples
- Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment
- Prior experience in (MS Office – Power Point, Excel, Access)
- Data Interpretation, visualization and reporting
- Stakeholder / Client Management
- Proven ability to learn new skills in a technical environment – basic technology background is an added advantage
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
- A team player should possess the skills to work and support team members
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Customer Care Professional Resume Examples & Samples
- Candidate should have been a part of a Voice process
- Should have 2 years of relevant work experience
- Should possess excellent communication skills
- Candidate with Corporate Card/Credit Card Servicing knowledge preferred
- Strong understanding of American Express Policies & Procedures preferred
- Strong Interpersonal, Communication skills Accompanied By Quick Comprehension & Clear Articulation
- Demonstrated Ability to Work Effectively Within A Team Environment
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
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Customer Care Professional Resume Examples & Samples
- 6 months call center experience
- Bilingual- preferably Spanish
- Strong data entry skills and the ability to type 32 WPM or more
- Insurance knowledge preferred
- Demonstrated proficiency in Windows based operating systems and Microsoft office
- Strong comprehension skills, professional demeanor, solid oral & written communication skills
- Demonstrated strong attention to detail and solid problem solving skills
