Order Management Analyst Resume Samples
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Order Management Analyst Resume Samples
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LG
L Gulgowski
Laura
Gulgowski
6887 Pfeffer Courts
Phoenix
AZ
+1 (555) 180 0394
6887 Pfeffer Courts
Phoenix
AZ
Phone
p
+1 (555) 180 0394
Experience
Experience
Dallas, TX
Order Management Analyst
Dallas, TX
Toy-Koch
Dallas, TX
Order Management Analyst
- Defines, analyzes, and evaluates existing business functions and processes and makes recommendations to management on opportunities for process improvements
- Execute the order management, returns/dispute management and reporting activities for the respective county
- Assist Sales Management team to develop and submit sales promotions and programs for approval
- Work with the credit team and order management team to create bill to codes for new customers
- Provide expert, direct, and prompt assistance to customers through various media platforms while acting as a customer advocate
- Prepare status reports and analyze data to make recommendations to supervisor and senior management and end-users
- Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service
Houston, TX
Client Order Management Analyst
Houston, TX
Spencer Inc
Houston, TX
Client Order Management Analyst
- Manage incoming client orders, received primarily via emails and faxes to shared dashboard, the COM hotline and STP
- Complete day to day assigned tasks; including, but not limited to, control reports, cash break resolution, inbox and dashboard monitoring, client and portfolio data maintenance, and daily subscription/redemption activity
- Serve as a contact for clients and their agents for communication of investment and cash movement instructions into/from commingled trust funds and separate accounts for institutional and sub-advised clients
- Facilitation of client order instructions, verification/confirmation of instructions, compiling of summary data and verification/dissemination of information to internal BlackRock groups integral to the investment process globally
- Work closely with internal groups; including, but not limited to, Portfolio Management, Institutional Client Business, Cash Reconciliations, OnBoarding, Global Revenue, Securities Lending and Global COM Teams
- Provide high quality client service externally and internally, answering inquiries and resolving problems from clients as well as internal BlackRock groups
- Develop and maintain strong, productive and effective relationships internally and externally
present
Detroit, MI
Temporary Order Management Analyst
Detroit, MI
Bashirian and Sons
present
Detroit, MI
Temporary Order Management Analyst
present
- Analyze root causes of system issues and work with TG to provide resolution
- Provide product information (substitutions, restrictions, components)
- Manage month end activities
- Work closely with Supply Chain to ensure the timely receipt of print products
- Monitor and manage Order Delivery Blocks
- Communication with Supply Planning regarding stock issues based on contractual agreements
- Remediate digital order failures to ensure timely customer entitlements
Education
Education
Bachelor’s Degree in Autonomy
Bachelor’s Degree in Autonomy
Bowling Green State University
Bachelor’s Degree in Autonomy
Skills
Skills
- Strong problem solving skills – demonstrated ability to close gaps and drive to root cause analysis
- Strong customer service, communication and teamwork skills. Professional demeanor to maintain and enhance relationships
- Excellent personal computer skills with the ability to manipulate spreadsheets, word processing, and comprehend database analysis
- Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities
- A proven ability to build strong, trust based relationships with business partners across the organization
- Good knowledge of operational quote to cash business processes
- Complete 8 hours of additional skills training and be able to demonstrate newly gained knowledge
- Strong ability to understand, communicate with, and effectively interact with people across cultures
- Strong knowledge of general sales procedures, pricing, letter of credit, and terms of payment
- Strong knowledge of international shipping terms, procedures, and trading rules
15 Order Management Analyst resume templates
Read our complete resume writing guides
1
Client Order Management Analyst Resume Examples & Samples
- Manage incoming client orders, received primarily via emails and faxes to shared dashboard, the COM hotline and STP
- Develop and maintain strong, productive and effective relationships internally and externally
- 1-3 years of relevant experience and demonstrated interest in the financial services industry
- Strong and effective communication skills to deal directly with institutional clientele and across all levels of staff and management
- Ability to multi task to balance multiple requests without losing sight of overall objectives and deadlines
- Innovative problem solving capabilities and ability to think and act quickly on the information provided
- Strong initiative to follow up on outstanding issues - identify what needs to be done and take action
- Strong organizational and time management skills to function in a fast paced - deadline driven environment
- Ability to identify and implement business process improvements
- Motivated and self-directed -- works well both independently and with other team members, and has a strong sense of teamwork
2
Order Management Analyst Resume Examples & Samples
- Process and schedule distribution orders for action by 3rd-party vendor warehouse associates and freight carriers. Act as one of the primary liaisons with vendors’ account management teams to plan and execute daily business, and identify/resolve exceptions
- Ensure assigned promotions and/or replenishment batches are delivered on time and at the highest possible quality and lowest possible cost. Balance delivery expectations, transportation costs, and inventory availability to ensure customer satisfaction
- Process Proof of Delivery (POD) reports to internal customers to ensure that in-stock metrics are met for promotional product launches and critical replenishment shipments
- Interface with internal departments such as Retail Operations, Customer Service, Production Planning, and Master Data to ensure orders are processed accurately and timely
- Produce reports to benchmark operational metrics and track performance for activities such as backorder fulfillment, freight service costing, and capacity planning
- Bachelors degree (preferably with emphasis in operations or related field)
- Excellent written and interpersonal communication skills are a must
- Proficiency in Microsoft Office suite required. Must be comfortable using Excel heavily
- Two years of home entertainment and/or logistics/transportation/distribution experience
- Experience working with SAP or like ERP system a plus
3
Client Order Management Analyst Resume Examples & Samples
- Manage the client order process; serve as the lead contact for clients and their agents, communicate investment instructions
- Coach and provide guidance to less experienced team members
- Lead and execute project deliverables
- Process client trade instructions and reconcile accounts to ensure instructions are followed properly
- Understand and be able to articulate the risks within your responsibilities, suggesting approaches to mitigate risk
- Interact confidently with internal and external clients: including, but not limited to Portfolio Management, Transition Management, Client Relationship, Client Reporting, and Global Offices
- Gather facts and make informed decision about client requests, escalate where necessary
- Understand, operate within and adhere to internal team and BLK policies/ procedures
- Demonstrate that processes are followed accurately; you are methodical and conscientious in your approach to tasks
- Understand and be able to articulate the risks associated within your responsibilities, suggesting approaches to mitigate risk. Escalate issues as appropriate at the earliest opportunity
- Demonstrate the ability to balance client needs with BLK’s policies and operational procedures
- Take responsibility for completing work, seeking ways to improve processes/system within the team
- Have a personal commitment to get the job done, taking pride in what you do and how you perform
- Implement process changes with external and internal team members
- Excellent communication (verbal and written) and interpersonal skills
- Possess time management and prioritisation skills
- Highly proficient on industry standard software (e.g. Microsoft Office)
- You excel at client service and your work is of a high standard
- Understands and seeks to embody BLK’s values
- Able to work effectively with others in a team environment with diverse approaches and thinking styles
4
Order Management Analyst Resume Examples & Samples
- Develop with the customer processes and procedures to ensure the efficient execution of service implementation within expected time frames
- Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service
- Perform pre-Sales and order entry activities for complex service orders. (PRI, multi-site Ethernet, Fiber, etc)
5
Shipping & Order Management Analyst Resume Examples & Samples
- Print sort and disctribute orders to the floor in a timely manner to ensure production line always has work
- Manage shipment of all allocation and replenishment orders and prepare necessary shipping paperwork
- Prepare necessary paperwork for International shipping
- Manage escalation requests for shipments including proof of deliveries
- Manage the order queue for all Full and less then Full truck loads orders
- Evaluate orders to determine appropriate shipping method and update order systems as necessary
- Prepare all necessary paperwork for air shipments
- Assist the IWF with Ajilius shipping system
- Assist with cycle count and inventory count
- Switch over to customer returns as needed Qualifications
- Must be able to handle multiple and constantly changing priorities
- Proficient with MS Office programs (Excel, Word, Outlook)
- Willingness to work overtime and Saturdays as needed
- Previous experience with GSCB very helpful
6
Client Order Management Analyst Resume Examples & Samples
- Manage incoming client phone calls
- Complete day to day assigned tasks; including, but not limited to, control reports, client wire exception monitoring, and cash reconciliation
- Serve as a contact for clients and their agents for communication of investment instructions into/from collective funds and separate accounts
- Facilitation of client trade instructions, verification/confirmation of instructions, compiling of summary data and verification/dissemination of information to internal BLK groups integral to the investment process globally
- Work closely with internal groups; including, but not limited to, Portfolio Management, Client Relationship, and Client Reporting
- Provide high quality client service externally and internally, answering inquiries and resolving problems from clients as well as internal BLK groups
- Participate and complete special projects as assigned, including automation efforts, system testing, client research, and representing COM in firmwide projects and client meetings
- 1-3 years of investment industry experience is preferred. Internship experience is also acceptable
- Organized, self-directed and detailed individual with strong time management skills
- Ability to use factual based data in decision making process while working under critical deadlines
- High proficiency in Microsoft Office and an aptitude for learning new applications
7
Order Management Analyst Resume Examples & Samples
- Participate in conference calls with National Sales Reps and existing customers to communicate process and procedures and capture customer needs ensuring process and procedures are designed to fit the customer needs
- Cooperatively work with Billing and Receivable Management team and other departments to provide specific reports to respective parties. Reports will be generated via CRM database as well as aggregating data from multiple sources
- Analyze reports to proactively identify outstanding orders and take action to fulfill
- Train customers on existing and new modules of CRM database; Assist in ensuring all training documentation is up to date and accurate
- 2-5 years’ experience in customer service, order management/order entry operations group. Experience in Finance operations area a plus, order to cash process knowledge highly desired
- Advanced proficiency in MS Word, Excel, Access, and PowerPoint
- Telecommunications industry experience, to include working knowledge of overall process from contract-to order entry-to billing-to collection
- Ability to handle and effectively prioritize multiple competing demands on a daily basis
8
Order Management Analyst Resume Examples & Samples
- Analyzing open orders to ensure any and all obstacles are removed to allow for on time delivery to our customers
- Review Open Orders, (print, digital, and services)
- Remediate digital order failures to ensure timely customer entitlements
- Monitor and manage Order Delivery Blocks
- Initiate kit teardowns to free up stock to clear back orders
- Reserve stock for priority customers
- Manage month end activities
- Monitor and action backorders across all warehouses and digital platforms
- Maintain contact with Order Entry on product delivery and requirements
- Work closely with Supply Chain to ensure the timely receipt of print products
- Monitor key school districts to ensure minimal back orders
- Communication with Supply Planning regarding stock issues based on contractual
- Agreements
- Manage digital access-including order confirmation, entitlements, license reconciliation, return process and set up of admin accounts
- Manage setup of hosted and subscription customers, including pre-requisite documentation and server license set up
- Manage service contract orders and subscriptions
9
Order Management Analyst Resume Examples & Samples
- Execute the order management, returns/dispute management and reporting activities for the respective county
- Serve as the primary order management liaison for the LS&Co. sales organization
- Communicate needs and issues to the sales organization and supplier
- Generate management level reporting; aggregate data from supplier dashboards and distribute to the business
- Order management skills continually enhanced and best practices shared throughout the organization
- Ensure delivery of training to new employees and continuation training to existing employees per direction of COM leadership
10
Temporary Order Management Analyst Resume Examples & Samples
- Process Customer Drop Shipments from vendor locations
- Provide product information (substitutions, restrictions, components)
- Ensure timely deliveries to maximize customer satisfaction
- Respond to customer concerns
- Participate in weekly meetings as required
- Process Improvements and Root Cause Analysis
- Research and reporting
11
Order Management Analyst Agent Channel Resume Examples & Samples
- Develop and maintain order monitoring based on tasks, goals, time frame requirements
- Serve as point person for customer for new product offerings process, new initiatives, system upgrades, and coordinate communication and training
- Serve as contact to sales organization, customers and other departments to answer questions and resolve issues
- Prepare status reports and analyze data to make recommendations to supervisor and senior management and end-users
- Manage efforts with other departments to ensure Service Level Objectives are completed by predetermined time frames (i.e. sales, engineering, etc)
- Provide clear and concise communication to various levels of the organization
- Previous project management, lead or supervisory experience a plus
- Strong understanding of telecommunications and networking technologies (WAN, LAN, TDM, Ethernet, VoIP, Internet)
12
Order Management Analyst Resume Examples & Samples
- Specialize in performing Pre Sales and Order Entry activities for complex service orders (Focus on Multi Site orders 25+) for the NTL Partner Sales Channel (VAR/Agent)
- Work directly with our partners and or/customer to ensure the efficient execution of service implementation within expected time frames
- Manage efforts with other internal departments to ensure Service Level Objectives are completed by predetermined time frames (i.e. sales, engineering, etc)
- Serve as point person for partner on new product offerings process, new initiatives, system upgrades, and coordinate communication and training
- Serve as contact to sales organization, partner and other departments to answer questions and resolve issues
- Previous project management, lead, COM or PAC experience a plus
13
Client Order Management Analyst Resume Examples & Samples
- Manage all incoming client phone calls, emails, faxes and maintain quality controls around the receipt and processing of these
- Responsible for fielding day-to-day client requests along with inquiries from internal BLK groups, problem solving or directing inquiries where appropriate, while providing high quality client service externally and internally
- Continually evaluate and update processes and procedures to ensure efficiency and the existence of adequate controls in order to minimize exposure to risk
- Ensure strong business continuity planning and documentation
- Manage day to day assigned tasks to completion
- Ensure procedures and other important information is properly communicated to all downstream groups and external custodians
- Work closely with internal and external groups; including, but not limited to, Portfolio Management, Transition Management, Institutional Client Business, Business Operations, Client Reporting, Transfer Agents and Custodians
- 3-6 years of investment industry experience and/or MBA or CFA is preferred
- Overall knowledge of Pension funds, Trust Bank structure, fund structure(Especially Hedge fund), and general knowledge of equity, fixed income, futures, FX, etc. products
- Knowledge for regulatory rules and BOJ reporting
- Understanding of the structure of global financial markets
- Sales support soft skills an asset
- Fluent (or Business English level) in Japanese & English
14
Order Management Analyst Resume Examples & Samples
- Proficient with Microsoft office suite of products
- Basic data analysis skills
- Ability to multi-task and work to deadlines
- Must be willing to work considerable overtime
- Might be in a stationary position for a considerable time (sitting and/or standing)
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- 3+ years working in a customer service or supply chain environment
15
Order Management Analyst Resume Examples & Samples
- Document customer interactions information within Cummins, strengthening the link between the customer and the factory
- Maintain a professional relationship with customers to increase loyalty in the Cummins’ products while maintaining professionalism with composure and resilience
- Provide expert, direct, and prompt assistance to customers through various media platforms while acting as a customer advocate
- Resolve escalated customer issues through a broad understanding of Cummins processes, systems, and practices
- Ability to work in a cross-functional organization, building relationships, and managing conflict with customer
- Ability to escalate internally and externally as required providing documentation throughout process
- Contribute to the development of customer and knowledge database(s) by accurately and consistently recording customer contact information and Frequently Asked Questions
- Willingness to share information by providing assistance to peers while having openness to learning and contributing to the development of a positive work environment within customer care
- Assist with coordination of product information between business units, distributors, end users, etc
- Support Six Sigma as a team member and input ideas into hopper
- Effective time management skills with multi-tasking capabilities
- Ability to be flexible with time constraints and scheduling if applicable
- Analysts should be expert in the application of customer service knowledge/skill set in a wide range of work situations
- Possess expert skills in escalation management by providing prompt and accurate response to peers, customers, and leadership group
- Ability to interpret troubleshooting techniques to provide assistance to customers
- Ability to manage conflict and diffuse situations to provide optimal resolution
- Possess expert skills in planning, organizing, problem solving, attention to detail, accuracy, and professionalism
- Management of assigned accounts aligned with service level agreements that include but not limited to daily, weekly, and monthly reporting measures, communication with details, follow through with deliverables, etc
- Able to advise of status at any time throughout the process of customer experience
- Familiar with computer related programs such as Microsoft Suite (Word, Excel, Power Point, etc), Internet, Intranet, etc
- Able to type 35 WPM
- Thorough understanding of applicable database systems (GOMS, Siebel, IMS, Red Prairie, and OBIEE) and ability to run reporting measures
- Able to demonstrate an understanding of manufacturing systems and the applicable processes
- Expert understanding of Cummins products for order management and data entry
- Strong knowledge of international shipping terms, procedures, and trading rules
- Strong knowledge of general sales procedures, pricing, letter of credit, and terms of payment
- Strong ability to understand, communicate with, and effectively interact with people across cultures
- Foundational knowledge of logistical concepts
- Able to set up testing situations for GOMS, Siebel, and SOMS
- Complete 8 hours of additional skills training and be able to demonstrate newly gained knowledge
- Associate’s Degree preferred
- Proficiency in using Microsoft Office (Word, Outlook, Excel, etc.) tools
- Demonstrable excellent workload management skills: ability to organize, plan and prioritize one’s own workload and other role-specific administrative tasks within the scope of an assigned portfolio of customers
- Outstanding communication and customer service skills: ability to communicate effectively via email and phone is a must; ability to conduct, facilitate, and advise in complex, business-critical discussions with customers; conflict resolution skills, ability to work under pressure as part of a team
- Strong relationship-building skills: the ability to build and manage relations with peers, as well as with internal and external customers in accordance with agreed customer service standards; efficient handling of queries and escalations
- Detail oriented with a good track record of using analytical and problem-solving skills: ability to work with and interpret complex documentation, policies and internal processes, as well as to identify and address data discrepancies in internal systems
- Quick, independent learner able to grasp a variety of technical and industry-specific concepts, including understanding the principles of functioning of diverse hardware platforms, data and system interdependencies, as well as any related policies and guidelines
- Ability to work in a fast paced, goal-oriented environment: meeting agreed performance and quality targets; demonstrable self-reliance and flexibility in the workplace
- Minimum 3 years’ customer service experience supporting order management
- Previous experience of using Customer Relationship Management systems, i.e. Siebel or Sales Force
16
Order Management Analyst Resume Examples & Samples
- Review and process order packs from Sales to ensure accuracy, timeliness and compliance with Aspect policies. Make recommendations to sales on corrective action required for non-conformity
- Generate support renewal quotations or convert existing product quotations developed by sales for shipment
- Processing of orders within NetSuite ERP system and updating of all relevant fields to ensure accurate hand-offs to supporting organizations ensuring accurate customer entitlement
- Ensures all approvals and signatures are in place prior to order booking
- Processing of credits, rebills and sales related RMA activity
- Manage order holds and backlog for covered area
- Understands company specific product/support offerings, pricing policies and programs to ensure accuracy and compliance
- Possess a good working knowledge of systems and processes and compliance with company policies
- Knowledge of Cloud based ERP System.Added advantage if worked on Sales force .com
- Ability to timely communicate complex information to line management and Sales as needed
- Strong customer service, communication and teamwork skills. Professional demeanor to maintain and enhance relationships
- Gains exposure to more complex aspects of position, such as SOX compliance, financial accounting rules and product offerings
- Demonstrated ability to learn a complex product suite
- Ability to use professional concepts and company policies and procedures to solve a variety of problems and contribute to the fulfillment of projects and organizational objectives
- Ability to provide solutions to problems of moderate scope where analysis of situation or data requires a review of identifiable factors
- May require direction from more senior peers or line management on complex situations
17
Temporary Order Management Analyst Resume Examples & Samples
- Communication with Supply Planning regarding stock issues based on contractual agreements
- Analyze business data for inconsistencies
- Prepare process documentation
- Analyze root causes of system issues and work with TG to provide resolution
- Understand and monitor SAP reports
- Analyze customer accounts and ensure properly mapped throughout the system
18
Order Management Analyst Resume Examples & Samples
- Process new sales and renewal contracts from Salesforce to PeopleSoft Financials with a strong transactional focus
- Ensure that financial and administrative controls are maintained by reviewing sales deals and checklists, ensuring that pricing, discounts, promotions, and proposals are handled in accordance with internal guidelines
- Monitor transactions for consistent data flow across multiple sales and finance systems
- Originate sales order data in the sales and financial systems, ensuring setup, revenue plans and billing plans are correctly reflected
- Handle complex transactions, especially as related to complex customer contracts, accounting transactions
- Provide assistance and/or make decisions about contractual realignments and invoicing modifications, based on a sound working knowledge of revenue/business model and the Bb product and services offerings as well as good familiarity with the details of the global client base
- Ensure all new and renewal transactions are processed for accurate and timely billing
- Monitor automated billing processes and invoice delivery mechanisms on a daily basis and upload invoices into third party delivery system
- Be the authoritative source on existing customer and contract detail and its implication for follow-on sales. Ensure customer queries are handled professionally, completely, accurately and with the highest urgency
- Participate in regular data/contract conversions associated with acquisitions and special projects
- Other special projects as needed
- All other reasonable duties assigned, relating to the successful operation of the Order Management department
- 1-2 years Order Management, sales operations or other operational experience
- Ability to work with ambiguity in a fast-paced, changing environment
- Demonstrated ability to multi-task, organize and prioritize to accomplish specific tasks
- Meet tight deadlines, meeting monthly, quarterly, and annual goals
- Excellent verbal and written communication skills to effectively partner with clients, customers and fellow colleagues of all levels
- Intermediate experience using Excel
- Degree in Finance, Accounting (or related field) or commensurate experience
- Solid understanding of revenue recognition processes and requirements is preferred including external accounting principles, internal company practices as well as an appreciation for risks involved
- Strong finance or operational background
- Salesforce or SalesLogix experience
- PeopleSoft Financials experience
- Advanced knowledge of Microsoft Office
19
Order Management Analyst Resume Examples & Samples
- Responsible for implementing investment convictions by authorizing standard and complex investment orders from portfolio managers and research analysts within Funds or client segregated accounts in a timely manner
- At least 5 years of related financial services experience
- Mutual fund industry experience highly desirable
- Have work with investment professionals or traders preferred
20
Order Management Analyst Resume Examples & Samples
- Defines, analyzes, and evaluates existing business functions and processes and makes recommendations to management on opportunities for process improvements
- Meets with business partners, project managers, and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, and lead prioritization of build items. Communicates changes, enhancements, and modifications to stakeholders so that issues and solutions are understood
- Leads design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow; documents risks and identifies mitigation strategies
- Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team. This includes creating process models, specifications, diagrams, and charts to provide direction to the team
- Provides production support and investigation; works with business on POC and configuration changes
- Minimum Qualifications (Education and Experience)
- 3+ years in Manhattan(DOM) or Sterling Order Management Experience required
- Experience in eCommerce Retail is preferred
- Experience with software development lifecycle (SDLC) methodology
- Will lead daily sprint meetings in regards to Order Management
- Good driving force and assertive personality
- #LI-SP1
21
Order Management Analyst Resume Examples & Samples
- Deliver prompt responses to distributor services and customer inquiries to aid in order delivery
- Maintain the effectiveness of the distributor container direct program to ensure seamless communication through all points in the process
- Work with sales, product management, and supply chain to ensure our outside Distributor Services team is up to date on all pertinent information
- Work with Regional Sales Manager (RSM) to offer solutions to satisfy requirements
- Manage distributor sales programs to update orders as required
- Provide distributor post-sales support as required
- Improve productivity by prioritizing work to improve response time, reducing the number of interoffice email exchanges with a first response resolution, using ACE to improve processes
- Serve as a liaison between multiple internal departments, including but not limited to, scheduling, the factories, warehouses, the logistics and transportation team, sales, pricing, finance, engineering, product and brand marketing, the distribution analysis department, ICP, and commercial and national accounts
- File claims for damages, missed shipments, lead time fees, returns, and other miscellaneous freight debits and credits
- Maintain positive relationships with distributors and other internal and external customers with annual visits and daily communications through phone calls, emails, and regular meetings
- Demonstrate an in-depth knowledge of distributor business through distributor visits, SYNC analysis, standardized transportation planning, and daily communications with distributors
- Assist Sales Management team to develop and submit sales promotions and programs for approval
- Create necessary metrics to track utilization of sales promotions and programs
- Work closely with distributors to successfully enter orders for any promotion or program
- Help develop and maintain monthly sales metrics by distributor and by product
- Experience with SAP, Salesforce.com, and Business Objects preferred
- Advanced level skills with Microsoft Office (Excel, Word, PowerPoint, etc.)
- Experience applying ACE or Six Sigma principles is preferred
- Proven ability to develop and nurture positive distributor relations
- Proven capacity to communicate professionally in written and verbal format across a wide audience
- Proven ability to influence and work effectively across all levels of the organization
- Highly organized with strong attention to detail, while also able to manage multiple priorities
- Superior follow-through skills
22
Order Management Analyst Resume Examples & Samples
- Ensure high quality OM process (Order Entry, technical order classification, and financial order classification. Order management, invoicing)
- Support sourcing and replenishment activities for order fulfillment of Purchase to Stock materials
- Interface with all internal and external customers (ITPS, Marketing, Sales, Engineering, Supply chain…) to assure on time (SCOT) and high quality order fulfillment
- Perform logistics distribution duties in compliance with current GDP as per annual GDP Training and local procedures (Core Imaging Only)
- Bachelor degree “Comércio Exterior” and Logistics related field
- Ability to work effectively in a cross-functional, global team environment
- Strong Excel ability to compile data (PivotTables, Vlookup, etc.) +Word + Powerpoint
- Experience in Oracle order management is the differential strength
- Strong of operational logistics, import / export and / or customs expertise
- Experience in implementation of systemic design as Key User
23
Financial Analyst / Order Management Analyst Resume Examples & Samples
- Analyze sales variances and trends between actual, budgeted and prior year results
- Forecasts and trend analyses on an on-going basis
- Responsible for the preparation of monthly and quarterly reporting for all key customer accounts, including key metrics dashboard, success or failure tracking report
- Enhance sales and order management reporting process including development of analytical tools, models for reporting in order to make key business decisions
- Sales reporting to business management team
- Participate in strategic planning activities/provide KPI's to measure business projects
- Ensure proper execution of the Order Management area of the customer acceptance and revenue recognition process
- Perform audits for proper revenue recognition
- Ad-hoc reporting and analytics as needed
- Bachelor's degree in finance, accounting, supply chain, economics or related degree
- 3+ years of experience in a financial analysis role or order management role
- Deep understanding of accounting, US GAAP, IFRS, corporate and finance concepts
- Ability to design and develop models/plans to optimize decisions
- Experience in a Manufacturing environment
24
Order Management Analyst Resume Examples & Samples
- Review booking packages to ensure contract review is complete and order is SOX compliant prior to processing of order
- Opening of project in SAP, entry of order in SAP and ensuring accuracy of order and Results Analysis key for revenue recognition, timely order acknowledgement
- Weekly tie out of orders for Customer Service (CS) & Robot Products (RA) and Systems (RS). Resolve any discrepancies
- Invoicing of all orders, obtaining Proof of Deliver (POD) where necessary to comply with SOX, GAAP accounting
- Push out all remaining current month dated orders, prior to month end close, to assist in accuracy of revenue recognition forecast
- Tracking of down payment invoices; ensure down payment received prior to delivery/shipment of equipment
- Assist 3rd party collection group to maintain reduction in overdue receivables – contacting customer direct where necessary; work with sales and project management as needed. Maintain collection notes in Financial Supply Chain Management (FSCM) module
- Dispute processor for invoices identified as “disputed” by customer. Research and resolve. Maintain notes in FSCM module
- Mail for Finance department. Pick up – distribute to correct personnel. Process any checks received in Auburn Hills – note in FSCM, copy and mail to the bank
- Attend Project reviews meetings on a monthly basis to insure timely invoicing is maintained for completed projects/shipments
- Compile analysis for SOX O2C template and procedures
- Generate Back Charge invoices where necessary
- Other ad hoc request to support Manager
- High School Diploma or GED AND 9 years of experience in administrative, project management, sales and/or marketing role OR
- Associate's Degree AND 7 years of experience in administrative, project management, sales and/or marketing role
- Bachlor's Degree AND 5 years of experience in administrative, project management, sales and/or marketing role
- Experience working in project based positions
- Strong Written and Verbal Communication skills
- Previous Experience working for an
- Experience working for a Industrial/Manufacturing company
- Proven experience working in a multi-tasking environment
25
Client Order Management, Analyst Resume Examples & Samples
- BS/BA in business, finance, accounting, economics, or related field
- Innovative problem solving capabilities and ability to think and act quickly
- Exceptional written and verbal communication skills are essential
26
Order Management Analyst Resume Examples & Samples
- Participate in conference calls with Mid Market Project Management, Sales Reps and customers to communicate process and procedures and capture customer needs ensuring process and procedures are designed to fit the customer needs
- Previous experience with Salesforce.com is a plus
- Previous experience working with Complex products (ie Fiber, Trunk, Hospitality)
27
Order Management Analyst With Dutch Resume Examples & Samples
- Manage and process orders from an end to end perspective including managing open orders and prioritisation
- Liaise with internal contacts including sales & marketing, logistics, planning, distribution, and other shared service functions
- Liaise with external parties as appropriate in order to execute effectively
- Review all business and sox controls
- Assist the OM Lead in developing and reviewing performance results for Order Management processes in the region
- Knowledge and understanding of overall OTC processes
- Experience with 3rd party outsource providers preferred
28
Order Management Analyst Resume Examples & Samples
- PC skills – CAS, PIDS, WMS, O/E, CSAR, Excel, Word, SAP SD
- Understanding of internal processes – forecasting, planning, purchasing, order entry, distribution
- Understanding of manufacturing processes
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Order Management Analyst Resume Examples & Samples
- Ensure customer satisfaction with LG order management and fulfillment processes through diligent, timely and professional management of all customer requests
- Communicate issues and updates within the Signature Kitchen Suite/ Builder team in a timely and responsive manner
- Manage the dealer registration process in a timely manner
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Order Management Analyst Resume Examples & Samples
- Ensure timely and accurate reporting from customers thru web portal, emails and/or cash collections
- Ability to navigate many different web portal reporting needs with unique login credentials including designated software tools on downloads
- Convert large dataset downloads from many different data format into large Excel and CSV data files
- Prepare customer working file and organize customer revenue shares by applying customer specify policy and accounting treatments
- Create and use complex Excel formulas, pivot-tables to reconcile and calculate customer revenue share accordingly
- Analyze revenue report data and address changes or differences with customers and or business partners
- Prepare upload template of monthly revenue by customer and by title for upload thru Sales Database and interface into Oracle Cloud
- Work with US Finance on all uploads are done accurately, review monthly revenue reports for any missing reporting and cash application issues
- Work with Finance to ensure proper documentation and audit trails as well as Sarbanes-Oxley documentation and testing
- Manage and resolve reporting issues thru customer relationships
- 3-5 years of experience in Operations & Order management
- Experience with large financial systems such as Oracle or other tier 1 ERP system
- Ability to work in cross-functional teams
- Strong Excel skills, including use of complex formulas (index match, lookup, etc.) and pivot tables to analyze large datasets
- Excellent communication skills (written & Verbal) and must have excellent interpersonal skills and maintain both a proactive and positive attitude
- Flexibility and ability to multi-task required
- Focused on delivering with Quality
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Order Management Analyst Resume Examples & Samples
- Conduct weekly meetings with certain customers/divisions/sales reps to resolve any issues, creating and managing action items to ensure problem resolution
- Proactively manage order process to ensure order fulfillment by generating reports, analyzing information, obtaining proper updates from necessary party, communicating with necessary party and ensuring information is updated in system appropriately
- Provide Customer Support for a subset of Mid Market Customers to include acting as the interface between the Regions, Spectrum Enterprise Customers and Mid Market Sales Managers
- Responsible for the communication of Enterprise Sales methods and procedures to Spectrum customers to ensure compliance
- Coordinate information flow between Mid Market Sales, project management and customers
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Order Management Analyst Resume Examples & Samples
- Work directly with customers, sales teams, and the supply chain to manage procurement, delivery, and invoicing expectations
- Act as the primary point of contact for customer buyers
- Develop and maintain contacts and relationships
- Book internal and external customer orders
- Schedule and coordinate delivery and invoicing of purchased product
- Maintain pricing, account, and material databases
- Bachelor's degree in Business, Management, Finance, Marketing, Supply Chain, Logistics, or related field
- 0-3 years of professional work experience required
- Excellent communications, time management, and computer skills
- SAP experience or classes a plus
- APICS certification and/or supply chain classes a plus
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Order Management Analyst Lead Resume Examples & Samples
- Performs all the essential duties and responsibilities of an Order Fulfillment representative
- Assists Order Fulfillment Reps with answering questions and/or providing coaching to ensure reps understand troubleshooting, all products and services, and has strong knowledge of policies and procedures
- Create reports based on data compilation
- Manage lead mailbox
- Assists in identifying real-time agent efficiencies
- Demonstrates the ability to prioritize an OFR queue
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Order Management Analyst Resume Examples & Samples
- Ability to work with minimal supervision
- Excellent personal computer skills with the ability to manipulate spreadsheets, word processing, and comprehend database analysis
- Strong organizational, verbal and written communication skill
- Six (6) years of telecommunications industry work experience
- Previous experience working with clients or customers
- Previous project management, lead, COM or PAC experience is preferred
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Order Management Analyst Resume Examples & Samples
- Track the status of purchase requisitions to purchase order using internal tools and processes
- Manage, analyze and reconcile purchase orders internally and externally
- Work with vendors and Procurement to coordinate purchase order changes and approvals
- Monitor and coordinate purchase order issuance and cancellations
- Tracking recurring issues that arise in the purchase requisition to purchase order creation process and proactively recommend solutions to improve the process
- Present the performance and metrics associated with the purchase requisition to purchase order processes
- Positive communication and interaction with internal teams
- 1-to 2 years of Order Management experience
- High level of proficiency with Microsoft Excel, Access and Office is required
- Bachelor’s degree in Supply Chain, Engineering, Finance or related fields
- Prior experience as an Operations Analyst or related roles
- Experience using purchasing module within ERP suite
- Advanced knowledge of supply chain/inventory systems
- Knowledge of Purchase Requistion to Purchase Order processes
- Ability to meet deadlines and manage multiple projects simultaneously in a fast-paced environment is required
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Order Management Analyst Resume Examples & Samples
- Monitoring end to end process from order or supplier setup until the invoice is processed by Accounts Payable and the supplier is paid
- Supporting master data creation and maintenance, while ensuring proper approvals and complete validations, in compliance with defined processes and policies
- Resolving blocked invoice queries and working with Accounts Payable on resolving invoice problems
- Creating purchase orders or master data and making any necessary changes to facilitate order creations
- Maintaining up to date procedures and manuals as per requirements
- Tracking and resolving long outstanding issues that have been escalated
- Driving compliance to process and procedures as defined by our stakeholders / GBS – P2P
- Meeting / exceeding SLA targets as defined in the SLA framework. Ensure that SLA and related KPI information are kept up-to-date and accurate
- Ensuring strong interactions with assigned Business Units, stakeholders, Outsourced Service Providers and Business Facing Financials
- Analysing and improving PPI / KPI results
- Coaching junior team members and/or coordinating the work of a group
- Identifying and implementing process improvement opportunities
- Minimum of 3 – 4 years of experience in PSCM and / or shared services environment
- ERP experience such as SAP and JDE knowledge and ARIBA knowledge will be an added advantage
- Proficiency in Office Software
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Order Management Analyst Resume Examples & Samples
- Excellent numeracy skills, including intermediate or better familiarity with Microsoft Excel
- Fluent business English (written and spoken)
- Competence with information management tools - SAP (ECC, CC), salesforce, Sharepoint, or similar analytical and information management applications
- Excellent interpersonal and customer oriented communication skills
- Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities
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Order Management Analyst Resume Examples & Samples
- 60%
- Experience working in Pharmaceutical or highly regulated and compliance industry, cold chain temperature-controlled products. MBA and APICS Certification preferred
- Experience of working with an ERP system and using inventory, cost and sales reports effectively for KPI’s
- Formal Supply Chain education required
- Preferably fluent in at least 1 language other than English
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Order Management Analyst Resume Examples & Samples
- Ownership of the replenishment cycle (order acquisition through delivery) for your customers
- Work closely with your Sales counterpart, shipping sites and carriers to ensure smooth cycle
- Processing customer orders, identifying and resolving ordering issues
- Process improvements with customers to improve their ability to build efficient loads and streamline the order management process
- Detail-oriented and precise in work processes
- Knowledge of Excel
- Ability to communicate effectively in a team
- Strong problem solving skills – demonstrated ability to close gaps and drive to root cause analysis
- Organizational skills
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Order Management Analyst Resume Examples & Samples
- Manage customer calls volume and deliver outstanding customer experience
- Manage track and resolve disputes and route to local affiliates when required
- Execution of operation metrics and SLA reporting
- Managing daily, weekly, monthly order management reporting
- Review all business and SOX controls
- Ensure Process Knowledge Documentation is relevant and up to date
- Minimum 3 years in a similar environment
- Prior recent experience working in a captive SSC environment preferred
- Strong ability to interact with internal and external parties at various levels
- SAP or Oracle ERP experience
