Medical Information Resume Samples

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J Fay

Julius

Fay

4219 Turcotte Cape

Houston

+1 (555) 437 7557

4219 Turcotte Cape

Houston

Phone

p +1 (555) 437 7557

Experience Experience

Phoenix, AZ

Medical Information Manager

Phoenix, AZ

Larkin, Carter and King

Phoenix, AZ

Medical Information Manager

Provides development support for direct reports, including Performance Management and Development plan
Work with the Senior Manager to develop and maintain relationships with markets, local HCPs, auditors and other GBS functions
Partner with Quality and Compliance Team, to develop operational improvement plans for employees and ensure staff qualifications
Monitor random calls to improve quality, minimize errors and track operative performance
Support management of medical information providers
Recruit, manage, and develop people effectively to deliver exceptional value to internal and external customers
To inspire, coach and develop the European Medical Information teams to reach their full potential in creating customer delight

Boston, MA

Medical Information Associate

Boston, MA

Thiel Group

Boston, MA

Medical Information Associate

Code medical terms using standardized medical dictionaries (e.g., MedDRA and WHO Drug); assist with establishing coding conventions
Provide Medical Information booth support at major scientific meetings
Willingness to work to protocols and regulatory guidelines
Manages cross-therapeutic portfolio of promoted and legacy products
Provide Scientific, Product/Therapeutic Area, and Disease State Responses to Internal and External Customers
Provide Scientific, Product/Therapeutic Area, and Disease State Subject Matter Expertise to Internal and External Customers
Reviewing and providing evidence-based comments to local promotional materials

present

Dallas, TX

Manager, Global Medical Information

Dallas, TX

King, Hahn and Stark

present

Dallas, TX

Manager, Global Medical Information

present

Deliver high-quality, accurate, thorough, balanced, and timely medical and scientific information upon the request of health care professionals and consumers
Contribute to the development and maintenance of standard and custom product information responses in various formats to address vast array of inquiries
Respond to both written and phone inquiries from health care professionals and consumers related to Alexion’s products and disease states, including handling escalated requests and providing direction and support to medical information vendors and global affiliates
Provide high quality medical and scientific product information at medical congresses and scientific meetings, including managing and staffing medical information booths
Proactively distribute important product and/or medical information to relevant internal functions as necessary, including information related to product changes, safety issues and other sentinel events
Working knowledge and application of product complaint/adverse event reporting processes
Enhance medical and product knowledge within the Sales Force, Marketing and other departments by disseminating relevant information on a consistent basis

Education Education

Bachelor’s Degree in Pharmacy

University of San Francisco

Bachelor’s Degree in Pharmacy

Skills Skills

Good customer service and strong interpersonal skills
Good interpersonal skills and ability to get along with others
Understands knowledge of clinical trial designs to trial execution
Ability to interpret client provided medical and technical information
Medical and business knowledge
Ability to work independently as well as part of a team
Ability to understand products in order to document adverse events and product complaints
Proficiency in Microsoft Word
Proficient computer skills in use of standard databases/programs – Novartis corporate and MI specific
Excellent customer service skills

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Global Medical Information Manager Resume Examples & Samples

Pharm.D. or Ph.D. in a pharmaceutical science preferred
RPh or RN with previous pharmaceutical industry-based; Drug Information experience considered
2-4 years of Drug Information, or related Clinical Pharmacy Practice/Managed Care experience required
Drug Information or clinical residency desired
Must be able to work with limited day-to-day supervision
Demonstrates flexibility in response to changing needs and competing demands
Demonstrates positive attitude
Some travel required to represent company at medical conferences, presentations, and other meetings
Effective interpersonal skills

Medical Information Manager Resume Examples & Samples

Deliver successful implementation of Medical Information Service and GBS activities and business process responsibilities for assigned countries
Coordinate and oversee the Medical Information processes within GBS for assigned affiliates
Advanced degree Bachelor´s degree in a medical or natural science discipline with at least 5 years of experience,
Master´s Degree with at least 2-3 years of experience, or a PhD or equivalent business experience
Licensed pharmacist or natural scientist or educational/work background in health care, medical affairs, clinical development, and scientific or medical communications field
High self-awareness and ability to operate effectively in a multi-cultural and multi-lingual environment
Strong communicating skills essential
Compliance and controls experience an advantage
Self-motivated professional with excellent customer service and strong working/team building relationship skills
Accuracy and attention to detail, project management
Independent forward thinker on process improvement; continuously looks for ways to improve our service level and how we do things today
Ability to manage cross functional process alignment and management of processes to ensure compliance with industry, regulatory and customer requirements
Some travel may be required to support business needs
Language skills are an advantage (e.g. German, Italian or Spanish)

Medical Information Analyst Resume Examples & Samples

Bachelor´s degree or equivalent related business experience
Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field
Knowledge of contact centre or medical information operational experience preferred
Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
Proactive, analytical and pragmatic approach to problem solving

Head of Global Medical Information Resume Examples & Samples

30% Develop and lead the Global Medical Information team
With Head of Shared Medical Services, define the Global Medical Information support (headcount, capabilities and budget) required by each Global Medical Team and International Medical Affairs
Coordinate with Human Resources / Talent Management to recruit and retain Global Medical Information teams, to be locate in key geographies globally
Coordinate with Global Training to define and develop required team competencies
Monitor team performance in terms of goals and delivery against key performance indicators and identify areas for development
Supervise activities of Global Medical Information staff and contractors, actively manage allocation and budgets to ensure appropriate, quality and timely response to requests for medical information
With Head of Shared Medical Services, support geographic expansion and establish required capabilities
35% Ensure appropriate, quality and timely responses to Medical Information requests
Establish and monitor performance against medical information key performance indicators; implement initiatives to drive organizational excellence
Implement Medical Information reporting; coordinate with Global Medical Teams to define and develop medical information materials (e.g. Standard Response Letters, Frequently Asked Questions)
Internally or in collaboration with Medical Communications and Global Medical Teams, oversee development of responses to unique and escalated inquires
Coordinate with Compliance/Legal and Global Medical Training to develop SOPs, procedures and training for reporting and responding to requests for medical information by medical and non-medical staff
Coordinate with Compliance/Legal, Global Safety/Pharmacovigilance and Technical Operations to develop SOPs, procedures and training for reporting adverse events and product issues
Develop and manage the Global Medical Information budget
25% Define and implement novel channels for dissemination of medical information
Continuously scan for new ways to facilitate inquiries and responses with HCPs, such as through virtual channels
Develop cases for adopting new MedInfo channels, and oversee the implementation of new channels
Monitor performance of new channels and make adjustments to their use and SOPs as needed to optimize their utilization
10% Identify, contract and manage medical information providers
Define medical information system and vendor requirements per needs of Global Medical Teams, International Medical Affairs, and other R&D groups
Review Shire legacy medical information systems and vendors and define appropriate solutions across Shire
Manage contracting and compliant delivery of vendor services

Medical Information Analyst With German Resume Examples & Samples

Accurate recording of all medical communication transactions into the medical information database
Facilitates fulfilment of customers' requests
Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices
Other duties and special projects that are assigned by management. (experience related)
Utilize computer technology to handle high call volumes
Ensures optimal customer satisfaction
Bachelor´s degree in Nurturing, Pharma, medical degree, medical school graduates
Relevant experience working in Medical Information center or as a nurse, doctor or pharmacies
Excellent communication, problem solving and good time management skills
Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards
Experience of software packages such as Word, Excel and Outlook
Sound background to understand national health care systems and organizational hierarchies

Medical Information Manager Resume Examples & Samples

Deliver the successful implementation of Medical Information Service and GBS activities and business process responsibilities for assigned countries
Design and implement strategy to reflect evolving Medical Information product launches and information updates from medical directors in Europe
Be the escalation point for GBS operational issues for supported affiliates and HCP customers
Bachelor's degree or licensed heath care, training or equivalent combination and that experience that provides the individual with the required knowledge skills and abilities
Advanced degree Bachelor´s degree (e.g., Pharma, PhD, ) or natural science discipline and/or educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field with at least 7 years of experience
Strong Leadership skills essential
Six Sigma experience an advantage
Develop and deliver presentations and training

Global Medical Information Lead-na Resume Examples & Samples

50% Ensure appropriate, quality and timely responses to Medical Information requests
Internally or in collaboration with Medical Communications and Global Medical Teams, develop and ensure communication of timely, accurate responses to unique and escalated inquires
Coordinate with Global Medical Teams to define and develop medical information materials (e.g. Standard Response Letters, Frequently Asked Questions)
Manage the Global Medical Information budget in [North America; Brazil/LATAM; Australia/APAC; Europe/CEEMEA]
Implement Medical Information reporting
40% Identify, contract and manage medical information providers
Collaborate with Head of Medical Information and Regional team members to define medical information system and vendor requirements
Manage contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting
10% Implement novel channels for dissemination of medical information
Support implementation of novel MedInfo channels (e.g. Virtual MedInfo] in [North America; Brazil/LATAM; Australia/APAC; Europe/CEEMEA]
>2 years of experience within medical affairs, clinical research or PV/safety roles (e.g. Medical Information, Medical Communications, Pharmacovigilance/Safety)
Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines

Senior Medical Information Manager Resume Examples & Samples

Deliver the successful implementation of Medical Information Service activities and business process responsibilities for assigned countries
Coordinate and oversee the Medical Information processes within the center for assigned affiliates
Be the escalation point for operational issues for supported affiliates and HCP customers

Medical Information Analyst Resume Examples & Samples

Handling calls requesting product information from healthcare professionals and the general public
Answering calls in a courteous, professional manner with predefined answers/resources
Handling of queries from patients by providing balanced, accurate and non-promotional information
Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures
Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices
Bachelor´s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline. We will also consider business experience such as medical sales representatives
Knowledge of contact center or medical information operational experience preferred

Senior Medical Information Manager Resume Examples & Samples

Coordinate and oversee the Medical Information processes within the GBS center for assigned affiliates
Demonstrated knowledge of multinational SSC or equivalent environment
Demonstrated experience in Supervision / People Development
High self-awareness and ability to operate effectively in a multi-cultural and multi-lingual environment, strong communicating skills essential
Has the ability to influence and establish credibility, trust and rapport with internal and external stakeholders and colleagues and is able to work as a member of a team
Has the ability to recognise changing needs and pre-prioritise activities accordingly, is able to complete assigned projects and meet defined objectives and milestones

Medical Information Manager Resume Examples & Samples

Ensure all Customer Experience feedback from surveys and other management tools are shared to raise awareness of the MI business status, liaising with the Operational Consultant who owns Net Promoter survey and results. Work with Medical Information business leaders and Stakeholder to devise plans to increase performance
Create feedback using robust data on customer and user experience that can be used to enhance architecture/tools that delight our customers and create a unified customer experience through the web
Strong project management experience with the willingness and ability to take on ad hoc projects as required
Demonstrates strong analytical skills and ability to prepare, update and monitor internal procedures and policies
Communicates progress and issues to Director, MI leadership team and Business Partners
Excels at building highly effective relationships and influencing skills
Must be a qualified Pharmacist or Physician or hold a Ph.D
Experience and knowledge in training or coaching others is essential

Medical Information Manager Resume Examples & Samples

Serves as a leader by directing the team and ensuring the team successfully applies the customer interaction strategy to each interaction
Recruit, manage, and develop people effectively to deliver exceptional value to internal and external customers
Provides development support for direct reports, including Performance Management and Development plan
Reviewing the performance of staff, identifying training needs and planning training sessions
Assigning of employees to day-to-day activities and general team resource planning
Ensure operational goals and targets are met with best in class processes/systems and within the boundaries of compliance
Partner with Quality and Compliance Team, to develop operational improvement plans for employees and ensure staff qualifications
Work with the Senior Manager to develop and maintain relationships with markets, local HCPs, auditors and other GBS functions
Lead and implement process improvement projects and optimisation opportunities related to Medical information processes
Lead Medical Information regional standardisation, ensuring adherence across all affiliates to the new standard process design
Execution of internal controls and compliance - ensure rigorous process controls are embedded
Integrate compliance within the team into daily activities and help to interpret relevant regulations and guidelines acting as an expert within the team
Monitor random calls to improve quality, minimize errors and track operative performance
Cooperates with investigations, monitoring and audits

Medical Information Associate Resume Examples & Samples

Develop and deliver verbal and/or written communication of researched medical/scientific information to healthcare professionals and consumers in response to unsolicited requests
Interpret, analyze, and disseminate relevant, published and unpublished data to internal business partners and cross-functional teams (e.g. Sales & Marketing, Market Access, Regulatory Affairs, Medical Affairs) to support business strategy and product life-cycle management
Collaborate with internal business partners on the development, review, approval, and implementation of promotional material, scientific presentations, corporate communications, and patient education projects
Actively participate in cross-functional business teams for product launch and managing marketplace issues
Deliver scientific support as required in training of new business partners on therapeutic areas, product-specific knowledge, and Medical Information processes and resources
Actively contribute to local and global Medical Information projects to enhance deliverables to external and internal customers
Generate and communicate customer insights through analysis of medical information requests and attendance at therapeutic and professional conferences
Provide Medical Information booth support at major scientific meetings
Identify and report adverse events and product complaints for Janssen marketed products according to internal procedures and timelines established in SOPs
Lead and/or participate in local and/or global Medical Information projects
Bachelor's degree in Pharmacy or another healthcare profession, or a degree in Life Sciences required; advanced graduate degree a strong asset (MSc, MD, PhD, PharmD)
Experience in a pharmaceutical industry Medical Information department, in a regional or hospital drug information centre, or in a healthcare setting
Clinical or scientific background in a relevant therapeutic area an asset
Familiarity with regulatory and healthcare compliance guidelines/policies preferred
Project Management experience and/or certification an asset

Medical Information Position Resume Examples & Samples

Customer Focus – you will be the first contact point for internal and external customers and ensure an exemplary level of customer service that meets the customers’ needs at the first contact
Medical Information – Provide a high level of scientific, medical and technical information to enquiries from internal and external customers that are relevant, accurate and in accordance with Company, regulatory and industry requirements
Pharmacovigilance / Drug Safety – Manage incoming safety-related information collected through any form of customer contact in accordance with Company requirements
Product Quality Complaints – Manage incoming Product Quality Complaints collected through any form of customer contact in accordance with Company requirements
As and when required, assist in Training, SOP review and writing and KPI measures and metrics
A degree in pharmacy or life science
Extensive customer service experience
Pharmaceutical industry experience
A track record of success with excellent communication skills
A collaborative, results-orientated style and approach
Understanding drug development and scientific concepts
Experience in literature databases and critical appraisal of medical literature High integrity and work ethics, in line with our company's core values
Competence in MS Office Applications (MS Word, Outlook, Access, Excel)

Senior Medical Information Associate Resume Examples & Samples

Provides accurate, timely, and fair-balanced answers to medical inquiries from healthcare professionals and consumers via telephone, fax, in-person, or mail
Perform in-depth research, analysis and interpretation of medical data utilizing literature searching databases as necessary
Create medical information response documents, assembling the information evaluated into an accurate, comprehensive and concise medical response
Develop content (slides, etc.) to assist Medical Affairs in scientific exchange initiatives
Monitor emerging literature for new publications pertaining to Avanir’s products and relevant disease states
Manage projects in a matrix environment including Medical Affairs conference activities and deliverables
Interface with internal departments, vendors and external agencies as required
Review medical materials for accuracy
Refer incoming Product Complaints and Adverse Events to appropriate Avanir departments
Manage and assist in the training of additional Medical Affairs staff and the mentoring of students completing clinical clerkships
Advanced degree in a health-care discipline or basic science (i.e. PharmD, PhD, etc)
Current license in a relevant health-related discipline
5 years relevant professional experience or post-graduate training; Pharmaceutical Industry Residency preferred
Professional experience or training in psychiatry/neurology therapeutic area preferred
Experience within a Medical Information department in the pharmaceutical industry preferred
Personal leadership, accountability, strong interpersonal and organizational skills, and the ability to work in a cross-functional team environment
Proficiency in PowerPoint strongly preferred
Proficiency in the use of literature searching databases
Proven ability to perform in-depth literature research, analysis and interpretation of medical data
Knowledge of the legal and regulatory guidelines affecting the dissemination of medical information and product promotion
Excellent verbal and written communication skills (including presentation skills)
Experience with new communications technologies including social media

Global Medical Information Associate Resume Examples & Samples

Managing successful relationships within compound and cross-functional teams. The Associate may work across regions and geographies, as well as with alliance partners and vendors to ensure quality deliverables
Managing a global portfolio of medical information responses (including but not limited to medical letters, FAQs, slide kits, literature searches, publications, webpages, etc) according to appropriate procedures
Responding to unsolicited verbal and written medical information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner
Meeting or exceeding customer satisfaction objectives
Utilizing customer insights to drive the medical information strategy
Incorporating a multi-channel content strategy to deliver medical information to customers within their preferred channel for a specific compound or set of compounds, depending on lifecycle
Participating in ongoing comprehensive product/disease area training to affiliate and call center
Providing staffing support and expertise at the Medical Information booth at scientific congresses
Providing coaching on specific deliverables and/or processes and participate in transformational initiatives
Bachelor’s Degree in healthcare profession
Demonstrated mastery of written English and professional verbal skills in English
Demonstrated project-, time-, and self-management skills
Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups
Ability to assimilate and communicate large volumes of medical information in an unbiased manner
Ability to conduct literature search and review to represent the appropriate threshold of evidence when responding to customers
Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc)
Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint and templates)
Advanced Degree (e.g. PharmD or MSN or PhD with relevant therapeutic area experience)
Highly motivated and able to operate independently with minimal oversight
Excellent relationship building skills when working cross-functionally
Establishes strong relationships with affiliate partners
Attention to detail and ability to deliver content strategy implementation plans
Highly motivated to learn new processes with a quality mindset

Medical Information Associate Resume Examples & Samples

Utilizing a database of Standard Response Documents to respond to all local medical enquires
Providing written or verbal responses to healthcare professionals, consumers, and employees requesting medical/product information regarding Gilead’s products
Recognizing, obtaining pertinent data on, and accurately transmitting any reported adverse events or product complaints to the appropriate internal departments in a timely manner
Researching and creating new scientific responses to unanticipated inquiries
Attending local scientific conferences and answering medical questions at medical booths
Reviewing and providing evidence-based comments to local promotional materials
Critically reviewing, editing, and/or writing scientific documents such as reimbursement dossiers, draft manuscripts, and slide sets
Providing Medical Information new hire training to local new hires

Medical Information Associate Resume Examples & Samples

Perform intake and inquiry triage, and respond to requests (received via any source, e.g., email, phone, fax, mail, other electronic media) for product technical/medical information from all sources (e.g., patients, consumers, healthcare professionals, sales representatives, general public)
Liaise with all customers (internal and external) on the appropriate use of company pharmaceutical product(s)
Ensure that requests are accurately addressed and responses are completed and entered into the database in a timely manner in accordance with appropriate SOPs (standard operating procedures)
Ensure compliance with regulations on dissemination of product information
Participate in the preparation and drafting of responses as well as other product support documents (e.g., dossiers)
Enter and track requests and responses in the medical information and safety databases
Identify adverse events and product complaints and assure cross-functional communications are maintained to appropriately address the inquiries and met any regulatory obligations
Prepare regulatory safety reports, including individual case safety reports and narratives, summarizing all relevant medical information
Code medical terms using standardized medical dictionaries (e.g., MedDRA and WHO Drug); assist with establishing coding conventions
Participate in the review and reconciliation of data between safety databases and data migration activities
Work cross-functionally to review product complaints and assess for potential adverse events or any impact on subject safety and assist with assessments as needed
Recognize, prioritize and escalate potential safety and compliance issues, or trends in requests received
Participate in literature searching and review activities related to the dissemination of balanced and medical information and to the support of adverse event reporting, assuring responses are internally reviewed and approved prior to dissemination
Maintain a library of approved literature articles and responses
Assist with maintenance of the medical information and safety databases
Medical writing support for marketed products, as well as investigational programs if needed
Contribute to the preparation of regulatory documents such as Investigator’s Brochure (IBs), study protocols, periodic safety reports, and other documents as required
Maintain compendia of product information, such as data sheets, standardized responses, dossiers, and prescribing information, and assure appropriate distribution of materials as needed
Provide assistance to pharmacovigilance staff (internal and/or external) and handle adverse event reports as needed
Perform investigations and gather all required medical information to address the more complicated inquiries
Liaise with clinical operations, drug safety and pharmacovigilance, regulatory affairs, clinical research organizations (CRO), affiliates, and data management groups regarding product information as required
Liaise with Sales and Medical Services Liaisons to provide product information training support
Additional responsibilities & projects as assigned
BS degree in Pharmacy or Life Science, or equivalent with relevant scientific experience
Ability to work in a fully electronic (paperless) environment
Drug information experience preferred, including experience with global medical information databases
Knowledge of pharmaceutical regulations and guidances for information dissemination
Experience with medical information databases
Team player, detailed oriented and be willing to work in a fast-paced environment with time-sensitive materials
Proficient in using Microsoft Office programs such as Excel and Word and Access databases
Strong scientific analytical and problem solving skills
Strong oral and written communication & interpersonal skills to support both internal and external communications with a variety of customers

Medical Information Manager Resume Examples & Samples

Ensure accurate, timely, fair and balanced information is communicated in response to unsolicited Medical Information inquiries and non-medical information requests coming for other Stakeholders, related to Drug Safety, Quality Assurance and Customer Service
Oversee staffing and personnel cross-training plans to maintain Medical Information coverage consistent with department and company needs
Monitor, analyze, and communicate internal and external customer feedback to the team (Med Info, DS, QA, CS) and management. This includes trending of issues and generating reports for management to highlight issues and opportunities for improvement
Ensure compliance with company policies and procedure
Ensure all incoming calls are responded to within the same business day by telephone and within 2 days for written correspondence or in accordance departmental goals and/or policies
Periodically review call volume and response time in accordance departmental goals and/or policies
Work collaboratively with internal stakeholders such as Drug Safety, Customer Service, and Quality Assurance to ensure non-medical information requests are appropriately handled
Provide support to the Medical & Business Integrity Head in responding to internal/external audit requests
Receive incoming medical information inquiries via telephone, e-mail, or fax, from the medical community, patients, and caregivers regarding all UCB products across all therapeutic areas (marketed and investigational)
Document all incoming inquiries into the medical information database system
Respond to medical/scientific inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, FAQs, Standard Response Letters)
Escalate appropriate inquiries to the Medical Information Specialists
Document incoming reports of adverse events (AE) and/or product complaints (PC) and triage the information and/or call to Drug Safety or Quality Assurance in accordance with Standard Operating Procedures and/or policies
Document and triage other non-medical information inquires as appropriate (e.g., customer service, corporate communications, investor relations, etc.)
Provide medical enquiry support to field force including fulfilment of Standard Response Letters
Identify recurring questions that do not have an approved response
Utilize advanced customer service skills to meet or exceed customer expectations
Regularly meet with Medical Information Specialists, DS, QA and CS Specialists to share product information and other issues
Gather and share customer insights with Medical Information, DS, QA and CS Specialists and management team
Maintain relevant product and disease state knowledge regarding UCB’s products
Maintain knowledge of policies and procedures including Standard Operating Procedures, protocols, best practices, local rules and EMA regulations

Senior Specialist, Medical Information Resume Examples & Samples

Provide scientifically balanced medical and drug information (in accordance with established department guidelines, resources, regulatory guidances) to unsolicited inquiries on Sunovion products received from multiple sources. Develop, revise and maintain standardized written and verbal responses to frequently asked questions for assigned product(s); participate in the medical scientific review committee (MSRC) meetings. Develop and maintain an appropriate level of product, disease state and competitor knowledge for assigned therapeutic area. Assist in supporting product launch and departmental strategic initiatives. Staff Medical Information booths at assigned scientific meetings
Minimum of a Master’s of Science degree in Pharmacy
Candidates with a Doctorate of Pharmacy (PharmD) degree or equivalent advanced degree are preferred
1+years Medical Information or equivalent pharmaceutical industry experience
Experience in medical writing and support of product launch required
Past medical writing experience preferred
Ability to handle multiple-tasks

Medical Information Associate Resume Examples & Samples

Reply to queries from health care professionals and patients over the phone
Provide information according to protocols on new and existing products
Accurately maintain the enquiry database and related documents

Medical Information Manager Resume Examples & Samples

Lead the development, communication, maintenance and reporting of medical information resources for assigned products to meet the needs of external customers and internal business partners
Serve as medical and therapeutic area expert for assigned products; Present product and disease state training for Medical Affairs colleagues and cross-functionally
Research and conduct detailed analyses of scientific literature to communicate relevant scientific information and competitive issues within the department and cross-functionally
Develop strategic medical plans for assigned products in collaboration with Medical Director and other Medical Affairs colleagues
Serve as project lead to develop and update AMCP formulary dossiers for assigned products
Ensure medical accuracy of advertising, promotional and medical materials and serve as medical lead for designated materials on Copy Review Committee and Product Medical Review Committee
Partner with Medical Director to analyze, develop and implement compendia strategies for assigned products
Partner with Medical Affairs colleagues to assist with Advisory Boards and other medical affairs activities
Partner with Sales Training to develop and update sales training programs, provide input into training curriculum and utilize clinical expertise to present product and disease state information to sales force
Provide Medical Information booth support at designated congresses
Manage PharmD clinical affiliations; Serve as preceptor for PharmD Students
Doctorate level degree required (PharmD (preferred), Ed.D, M.D. or Ph.D.)
Advanced knowledge of US regulatory standards related to pharmaceutical manufacturers’ communications and dissemination of medical information
Excellent verbal and written skills, with experience in medical writing
Superior literature database search skills and presentation skills
Minimum of 5 years of experience in pharmaceutical industry-based medical information or related discipline
Knowledge of international guidelines for dissemination of medical information, international labeling conventions, global marketing of products preferred
Familiarity with Microsoft Office software and customer management software

Medical Information Associate Resume Examples & Samples

Scientific and medical knowledge, preferably in Novartis therapeutic areas
Desired 1 year experience in healthcare setting
Understands knowledge of clinical trial designs to trial execution
Knowledge and experience in international Standards (GCP/ICH), international (FDA, EMA), local regulations and legal requirements
Proven expertise in effective communication, in managing multiple priorities and in computer literacy
Proficient computer skills in use of standard databases/programs – Novartis corporate and MI specific
High level communication skills
Experience with different communication channels including digital ones

Pharmacovigilance & Medical Information Manager Resume Examples & Samples

Maintain local PV system according to local regulations and BI requirements
Ensure safety data collection and reporting
Ensure collection and reporting of Serious Adverse Events (SAEs) from Clinical Trials
PV training of local BI employees
Local Processes for monitoring of PV system compliance and quality improvement, including
Document and respond to enquiries on company products and therapy areas within time scales agreed with the enquirer and in accordance with the company Standard Operating Procedure
Proactively provide relevant scientific, news and business information to colleagues in the Sales, Marketing, MAPOR and Medical Departments

Senior Medical Information Manager Resume Examples & Samples

Expert Scientific Knowledge
Drug Information Management Expertise
Medical / technical writing experience
Organization Savvy
Strong Communication Skills
Strategic Thinking
Ability to work in a complex and evolving environment

Medical Information Lead Resume Examples & Samples

Provide leadership in the implementation of service operational initiatives; system requirements; client requests and electronic reporting
Provide technical and functional expertise across Medical Information Services. Demonstrate a thorough understanding of various project protocol, therapeutic indications, budget and scope of work (SOW) across a myriad of projects; provide expertise and guidance in set up and maintain project files, standards, templates, electronic forums, databases and workflow
Provide historical perspective and input on client and process in collaboration with LSM. Communicate the successes or failures of previous initiatives and appropriately field concerns to customer delivery team and manager
Provide leadership to teams working in a matrix environment and coaching to junior staff
Promote sharing of ideas within teams to improve process efficiencies. Follow through effectively on actioned implementations
Ensure team is following standard best-in-class practices established by Lifecycle Safety Infrastructure
Establish ongoing and effective operational communications with LSM to ensure MI is providing high quality deliverables and meeting client expectations and to discuss general project status, milestones, Scope of Work, project issues etc
Work with LSM constructively in a matrix framework to achieve project and customer deliverables; proactively identifying issues and proposing solutions, providing them with technical support, functional expertise, identifying SOW changes and potential change orders, delegating client requests and implementation of new initiatives
Ensure financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization, and realization)
Work with Medical Information LSM constructively in a matrix framework to achieve project and customer deliverables
Successfully implement and drive process initiatives, provide corresponding metrics to illustrate the productivity/profitability of new initiatives. Communicate confidently to the logistics and practicality of new processes
Ensure that a positive, collaborative team environment with project team members is maintained, encourage, motivate and lead by example, provide training and mentoring for project team members, customer delivery and operations staff, oversee allocation of team and project resource
Collaborate with operational team and managers to resolve performance related; staff efficiency; morale issues within teams
Ensure staff are trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practice (GCPs), FDA and ICH guidelines and regulations, Working Instructions and project instructions
Implement and support service operational decisions as determined and instructed by senior management
Participate in training across Medical Information service offerings. Contribute and assist in global/local working groups as applicable in implementation of new operational initiatives, identification and implementation of process efficiencies
Lead team to achieving departmental goals e.g. Utilization; realization and productivity metrics
Drive continuous process improvements
Extensive knowledge of Lifecycle Safety processes audit practices, governing safety legislation/regulation; willingness to increase knowledge across Medical Information service lines and develop new skills
Extensive knowledge of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, Quintiles SOPs, in depth knowledge and understanding of Medical Information processes; willingness to increase knowledge across Medical Information service lines and develop new skills
Strong organizational skills and attention to quality compliance
Self-motivated driven and ability to work autonomously
Excellent presentation and customer-focused skills
Excellent mentoring and coaching skills
Strong project management and leadership skills
Excellent judgment, decision-making and problem solving skills
Encourage a flexible and receptive approach to changing demands
Demonstrate strong cooperative relationship with team and LSM
Excellent written and verbal communication skills, effective report writing skills
Ability to work effectively on multiple projects simultaneously and effectively manage competing priorities

Medical Information Associate Resume Examples & Samples

Actively participate in cross-functional business teams for product launches and management of marketplace issues
Diabetes therapeutic area expertise
Diabetes educator certification will be an asset

Medical Information Analyst Resume Examples & Samples

Medical information operational experience preferred
Proven active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
Excellent written skills to succinctly, accurately and objectively respond to customers queries
Ability to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards
Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations
Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field would be a distinct advantage, as would Project management experience
Must be fluent in Norwegian. Swedish and Danish would be an advantage

Medical Information Lead Resume Examples & Samples

Develop and communicate appropriate, quality and timely responses to requests for medical information in EU/CEEMA
Develop and implement medical information support materials
Report potential adverse events and product issues to appropriate teams
Support management of medical information providers
Internally or in collaboration with Medical Communications and Global Medical Teams, develop and communicate timely, accurate responses to unique and escalated inquires
Manage compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting
Good written and verbal communication abilities, including scientific writing

Medical Information Associate Resume Examples & Samples

Using Genzyme MI US approved on- and off-label standard responses, reply to customer inquiries regarding Genzyme marketed products, investigational therapies and disease states
Use the MI call-handling database to enter calls and responses, and generate response documents
Create / revise SVR and SLB scripts, with supervision, for information regarding Genzyme marketed products and/or products submitted for regulatory approval; implement and maintain these documents in the MI document repository
Identify/archive current relevant literature utilizing the available medical literature databases (e.g.,In-house, MedLine, EmBase). Design and implement search strategies, with supervision, and conduct routine literature searches for creating responses
Clarify unique inquiries, gather and organize information for custom responses and differentiate between relevant and non-relevant data
Provide product / disease state/ database/ MI department training to new MI staff/students/fellows
Collaborate with the Global MI team and contribute to therapeutic area meeting discussions
Maintain training records and documentation of competence in current Genzyme marketed products, departmental SOPs and MI software and databases
Conduct quarterly reviews of Medical Information Request (MIR) Reports (General and Sales Activity) from MI call-handling database
Collaborate with other functional stakeholders (Commercial, Medical Affairs, Regulatory, Pharmacovigilance) on projects and processes (e.g., MRB, PRB, product dossiers, regulatory submissions)

Medical Information Executive Resume Examples & Samples

Planning and execution: Propose, review, design and implement hospital promotion plan through the collaboration with line manager and marketing colleagues. Ensure execution of all business activities is in line with company policies and SOP, follow the highest compliance standard
Account & Brand Management: Convey the key information of Roche products to Medical Practitioners and KOLs through academic visits, help them cognize Roche products and know relevant knowledge. Collect feedback on the product usage and market information through academic visit to nurse
Team Collaboration: Work closely and collaboratively with other team members and cross functions to combine resources, drive win-win solution

Medical Information Manager Resume Examples & Samples

Lead a local professional team to provide leadership and excellence in medical information service and medical cummunication
Provide professional medical/scientific data and medical messages to MSA, BA Marketing and Sales team and other RDSL functions
Answer medical related questions or inquiries and provide evidence based data to support
Provide clinical literature review and guideline update in a timely manner
Review and ensure the contents and medical claims in promotional materials are accurate, fair, objective and on label
Establish and maintain the good relationship with KOLs, investigators and sites
Keep good relationship with global MSA colleagues to have a good cooperation

AD, Global MSL & Medical Information Resume Examples & Samples

Develop Global Medical Information and MSL action plans for assigned product(s) and ensure alignment with Global Product Team (GPT) and Global Medical Affairs (GMA) priorities
Provide strategic direction for content development of Medical Information Global Guidance Documents (GGDs) for assigned product(s) to ensure accuracy, consistency and most current medical literature. Lead review and approval process
Drive implementation of Global MSL deliverables, training and resources for assigned products and/or related disease states, including therapeutic application for scientific engagement
Lead team to gain external customer insights and MSL perspectives to report back to Global Strategic Subteam (GSS), GPT and Cx team that may impact strategy and optimize global tools and resources
Assist in development, maintenance and implementation of policies and procedures for Global Medical Information in alignment with General Medicines
Manage global escalation process for medical information inquiries in collaboration with global cross-functional experts to ensure the provision of the timely and high quality responses as defined by metrics
Liaise with countries and regions to evaluate medical inquiries worldwide to identify emerging issues and provide feedback to Global teams on customer insights and needs
Lead Medical Information excellence and drive innovative solutions in assigned region or cluster, working closely with regional/country Medical Affairs and Medical Information
EEO Statement

Medical Information Associate Resume Examples & Samples

Provide Scientific, Product/Therapeutic Area, and Disease State Subject Matter Expertise to Internal and External Customers
Manages cross-therapeutic portfolio of promoted and legacy products
Analyze and evaluate voice-of-customer data and MI trends, and provide key insights and metrics to applicable internal business partners
Proactively engage in collaboration and teaming with key medical affairs and cross-functional business partners, (e.g., Product Launch, Managing Marketplace Issues; BIM; MA Integrated Business Planning; IEGP; ILCP, etc.)
Deliver scientific support as required in training of new business partners on product-specific knowledge and Medical Information processes and resources
Departmental Shaping and Process Excellence
Actively contribute to departmental, local and/or global Medical Information projects that provide innovative solutions to optimize and enhance deliverables to external and internal customers
Provides timely and accurate data into applicable MI systems; ensures data integrity
Actively participates in appropriate knowledge exchange and sharing of key MI processes, lessons learned and process efficiencies
A minimum of 2 years of relevant experience required

Head, Global Medical Information Operations Resume Examples & Samples

Builds and leads the Medical Information Operations (MIO) function
Directs the strategy and activities of the MIO. Manages direct reports and additional support staff as assigned
Develops global metrics on medical information utilization and performance
Provides direction and oversight for management of outsourced call center including managing contracts and budgets
Provides oversight of comprehensive training for MI team and outsourced partners on SOPs and entire Medical Information (MI) software suite
Maintains MI SOPS and Policies in collaboration with the GMI leadership team and assigned team members
Oversees external collaborations with partner MI companies and affiliations
Anticipate the changing medical information technology landscape and provides oversees the compliance and proper functioning of the validated computer system, including implementation and rollout of updates and other systems as needed to support departmental programs and Sanofi objectives
Identifies and recommends process improvements, contributes to process improvement initiatives and lead/participates in innovative departmental initiatives adding value to the business
2) Is the incumbent in charge of leading other Sanofi employees? Yes - Responsible for direct management and development of 5 direct reports at Director level
3) How many employees directly report to this job? 5
4) How many employees indirectly report to this job? 15
10 years of experience
Ability to champion strategic change initiatives and promote innovation
Conflict resolution, and ability to facilitate decision-making
Scientific knowledge and experience
Budget/resource management experience
Negotiation skills
Customer focus; interpersonal savvy with respect for people
Good communication skills (English written and oral required)

Medical Information Fellowship Resume Examples & Samples

Providing complete, accurate, balanced and referenced responses to medical information inquiries from healthcare professionals and patients, both verbally and in writing
Developing literature evaluation and medical writing skills
Conducting product trainings and tailoring the content to the needs of diverse audiences (e.g. Call Center personnel, field-based representatives, etc.)
Contributing to the development of managed care formulary dossiers
Participating in the medical review of promotional and non-promotional materials as part of a multidisciplinary team (e.g. Grant Review Committee; Medical, Legal, Regulatory Review, etc.)
Implementing innovative process improvements and quality control solutions with regard to database support and overall dissemination of scientific information
Leading and executing a longitudinal research project to improve medical information processes and presenting the outcomes at a national medical communications conference
Understanding the broader functions of Scientific Communications by gaining exposure to the strategy and development of the publication and peer-review process for major journal manuscripts and Congress presentations
Enhancing leadership and management skills by precepting Advanced Pharmacy Practice Experience students
Improving verbal communication skills for dissemination of comprehensible medical information to patients and healthcare professionals
Gaining an understanding of corporate structure, regulatory considerations and the drug development process
Networking with pharmacists across Boehringer Ingelheim to learn about various opportunities in the pharmaceutical industry and participating in skills-based volunteerism
Doctor of Pharmacy degree from an ACPE-accredited school or college of pharmacy earned prior to the start date at Boehringer Ingelheim
Interview at the ASHP’s Midyear Clinical Meeting is strongly recommended (can be scheduled via ASHP/PPS)
Online job application along with letter of intent and curriculum vitae (to be completed if selected for an in-house interview; details on how to complete will be provided) by December 23, 2016

Manager, Global Medical Information Resume Examples & Samples

Deliver high-quality, accurate, thorough, balanced, and timely medical and scientific information upon the request of health care professionals and consumers
Contribute to the development and maintenance of standard and custom product information responses in various formats to address vast array of inquiries
Respond to both written and phone inquiries from health care professionals and consumers related to Alexion’s products and disease states, including handling escalated requests and providing direction and support to medical information vendors and global affiliates
Provide high quality medical and scientific product information at medical congresses and scientific meetings, including managing and staffing medical information booths
Maintain a high level of product, disease state, and applicable global regulatory expertise in order to provide the highest quality of medical information support for both internal and external customers
Proactively distribute important product and/or medical information to relevant internal functions as necessary, including information related to product changes, safety issues and other sentinel events
Working knowledge and application of product complaint/adverse event reporting processes
Enhance medical and product knowledge within the Sales Force, Marketing and other departments by disseminating relevant information on a consistent basis
Doctor of Pharmacy preferred, advanced degree, MS or BS in pharmacy/nursing considered with a minimum of 4 years of relevant clinical and/or medical information experience
Minimum of 2 years of medical information or other pharmaceutical industry related experience. Global medical information experience preferred but not required
Understands drug development and FDA regulations, including handling of unsolicited requests, reporting requirement for adverse effects and product complaints, and other medical communications/medical affairs related activities
Understanding of global medical information regulations preferred but not required
Ability to identify and understand relevant trends, opportunities, needs, and market direction within the pharmaceutical industry
Must be able to drive to or fly to various meetings/client sites, including overnight stays. Some international travel may be required
Analytical and strategic thinking skills
Highly self-motivated to drive for results, with strong organizational and planning skills
Understanding of applicable compliance, regulatory, legal and operational procedures that govern Medical Affairs and Global Medical Information activities
Ability to adapt to change and desire to continuously learn

Senior Manager, Global Medical Information Resume Examples & Samples

Searches, reviews, and summarizes the available data in the published literature, medical textbooks and internal documents to develop Global responses to requests for information on the clinical activity or potential application of marketed/investigational products. Revises Medical Information Global Response Documents to ensure responses reflect all currently available medical information. Reviews and edits standard responses developed by peers
Acts as a resource and source of guidance for Medical Information Managers regarding functional activities including Global Response Document update and creation and therapy area expertise
Exhibits a thorough understanding of assigned therapeutic area and pertinent disease state(s)
Conducts medical review to ensure clinical accuracy of materials produced by internal business partners (e.g. Medical Affairs slide decks, Scientific Communications)
Represents Medical Information at interdisciplinary meetings and related initiatives to provide therapy area information on the company’s products
Represents Global Medical Affairs in copy review committee and related activities to ensure medical accuracy, currency and scientific-balance of promotional materials
Provides written and verbal responses to inquiries from health care professionals, consumers, and internal business partners requesting medical information related to Celgene products
Proactively analyzes inquiry data to identify trends and constructs and executes strategic action plans when key medical and customer issues are identified
Utilizes the appropriate information resources to identify published literature and respond to medical information inquiries; accurately and comprehensively transcribes all aspects of the interaction within the Global Medical Information database
Assists Medical Information Specialists and Medical Information Managers with challenging requests for medical information; provides direction on how to handle specific calls. Responds directly to inquiries as needed
Researches and prepares customized responses to medical information inquiries escalated from the front line team
Provides support for sales training initiatives for current products and drug product launches by reviewing and creating sales training materials and participating in clinical product training for sales representatives and others
Independently prepares for and attends medical conferences to provide complete, accurate and timely medical information to healthcare professionals at the conference booth. Serves as conference lead to coordinate Medical Information/Medical Affairs activities
Assumes the lead on key projects for the Global Medical Information Department and coordinates with interdisciplinary partners as required in order to achieve organizational goals. Drives initiatives aimed at continuous improvement in Medical Information processes and responses
Participates in mentoring, coaching and training of new and existing colleagues. Serves as a role-model for Medical Information Managers and provides them with strategic and technical/functional guidance
Promotes and ensures the sharing of best practices across the Medical Information therapeutic teams
Performs other responsibilities as assigned by supervisor
Participates in on call schedule to provide 24-hour medical information coverage, as needed
Conducts business in accordance with Celgene Values
Conducts/assists in the overall training of new Medical Information personnel and students in graduate experiential programs to ensure key activities are incorporated as part of the training
3-5 years of Drug Information, or related Clinical Pharmacy Practice/Managed Care experience
2+ years of clinical experience preferred
Must be a strong team player and be willing to work in an environment where individual initiative and accountability to the team are required
Ability to multi task and prioritize projects effectively
Solutions oriented
Self motivated with exceptional follow through

Stage Medical Information Resume Examples & Samples

Scientific Bachelor’s degree - Pharmacy and CTF preferred
Master in Pharmacology
Fluent in English, written and spoken
Confident/advanced user of Microsoft Office (Excel, PowerPoint)
Analytical with outstanding attention to detail, excellent organizational skills and ability to effectively prioritize

Medical Information Associate Resume Examples & Samples

Researching and responding accurately and professionally to technical and medical information enquiries received in reference to pharmaceutical or device products
Analyzing the query and formulating an accurate and concise response using client approved technical resources
Typical responses will be advising possible side effects, medical device consultations and answering commonly asked technical and medical enquiries
Documenting the inquiry and response accurately and completely according to the clients and PPD SOPs
Maintaining knowledge of project and client policies and procedures including client products, SOPs, protocols, GCPs and FDA/ICH regulations
Degree qualified in a Life Science area
Proficient in English and German to a native level
Excellent customer service and strong interpersonal skills
Call centre experience will be looked upon favorably

Medical Information Mgr Resume Examples & Samples

Undertakes the role of ensuring the quality of work related to inquiry handling (product- and company-related inquiries), material preparation (Interview Forms, kusuri-no-shiori, etc.), and FAQ preparation
Undertakes the role of assuring the quality of the Japanese translation of global contents
Undertakes the role of ensuring the quality of customer support by providing customer service operators with product-related training
Communication skills required to smoothly inform internal and external customers and stakeholders of his/her intentions and objectives, and obtain their approval
Ability to present collaborative and problem-solving suggestions and solutions within or outside of the team, based on mutual trust
Ability to foresee potential needs and risks and formulate countermeasures by capturing customer insights through inquiry handling
Japanese language skills: Medical writing skills required for medical information-related materials and inquiry handling (as well as the logical thinking skills required for formulating documents)
English language skills: Ability to comprehend scientific literature and general administrative documents
English language skills: Ability to verify, explain, and persuade the US Headquarters and persons assigned to local offices worldwide about basic and assigned work through e-mail communication/ video conferences
An undergraduate degree in pharmacy or life sciences plus at least 10 years of medical information-related work experience, or a graduate degree plus at least 5 years of medical information-related work experience
Has the ability to determine on- or off-label use based on the package insert
Has the ability to prepare and manage Interview Forms and FAQs
Experience in reviewing promotional materials, Proper Use Guide, and commentaries on Precautions for Use
Has the ability to create and manage a literature database for an assigned therapeutic area
A doctorate degree in pharmacy or the life sciences
At least 10 years of medical information-related work experience
Participation in a global medical information project
Experience in developing and proofreading a global medical information-related SOP

Medical Information Associate Resume Examples & Samples

LI-ST1
QFB Bachelor Degree
Equivalent combination of education, training and experience that provides the knowledge, skills and abilities to perform the job
Excellent verbal and written communication skills, in English and Spanish
Proficient computer and keyboarding skills
Good interpersonal skills and ability to get along with others
Ability to work independently as well as part of a team
Ability to interpret client provided medical and technical information
Time Management skills
Initiative
Ability to understand products in order to document adverse events and product complaints

Medical Information Associate Resume Examples & Samples

Major Responsibilities
Actively contribute to departmental Medical Information projects that provide innovative solutions to optimize and enhance deliverables to external and internal customers
Support key technology initiative through user acceptance testing, document review and approval and general training support
Provide Scientific, Product/Therapeutic Area, and Disease State Responses to Internal and External Customers
Experience working with Medical Information customer relationship management system (Salesforce SFDC) and document management applications (Arbortext, Documentum) is required
Experience in a pharmaceutical industry Medical Information department
A minimum of 1 year of relevant experience required

Global Medical Information Manager Resume Examples & Samples

Ph.D, PharmD or MD level degree
A broad knowledge and understanding of products and diseases that allows for the provision of complex information that is accurate and meets all regulatory requirements
Can understand and apply principles, concepts, and standards
Ideally 3+ years’ pharmaceutical industry experience in medical information, medical communication, regulatory affairs or other relevant function
Knowledge of relevant information sources including printed publications internal data, databases, websites, etc
Ability to analyse and appraise clinical, biomedical and scientific reports in a systematic, fair and balanced way
Ability to work in ambiguous and complex situations
Excellent organizer and communicator
Experience in international settings
Demonstrated scientific/medical writing experience

Medical Information Lead Resume Examples & Samples

Education: Medical Doctor, Pharmacist, scientist in biomedical science
Experience: Clinical practice and/or Scientific Research and/or Pharmaceutics
English(advanced written and intermediate oral)
Writing expertise(ability to create good quality written texts)
Skills:PC skills - Windows, Word, Excel, Powerpoint, Internet Explorer. Most and foremost: good skills of navigation in WWW, information search and analytical skills. Ability to work individually and in team, flexibility and accuracy.Medical Affairs

Group Lead-medical Information Resume Examples & Samples

Ensure quality, timeliness, and efficiency of medical information documents produced by the assigned team members
Lead the development and review of Global Documents (e.g., Global guidance documents / Medical Response Documents) based on available evidence (e.g., Core Data Sheet, medical literature, data on file) ensuring comprehensive, high quality, scientifically correct and consistent medical information
Accountable for medical information global database accuracy and completeness. Overall accountable for medical information and communication responsibilities, e.g. raised enquiry management, to meet Regional, CPO, and Franchise needs while fostering optimal use of Novartis products
People Management - Recruit talent, lead performance (set objectives, review performance and plan compensation) and develop associates (development/training plans, Organizational Talent Review, mentoring as appropriate). Set direction, align and motivate team members to achieve set goals and objectives
Project Management – Lead priority setting, workload distribution and resource planning to ensure adequate assignment of resource to projects. Develop and implement appropriate management control systems to ensure quality deliverables and adherence to process compliance
Partner Management – identify, engage and handle partner expectations
Process Excellence – Implement processes and metrics to meet global standards in collaboration with functional and quality leads. Ensure adherence to key metrics and compliance requirements
Support in developing standards and benchmarks for identified brands related to Medical Information by collaborating with key partners from Franchises, Regions, Medical Affairs, Divisions and Country Pharma Organizations
Own and ensure deployment and completion of initiatives and programs developed towards creating scientific and functional excellence
Driving revenue targets for Medical Information Team and manage allocated budgets
Ensure compliance and inspection /audit readiness
Act as consultant on medical information to other line functions/global teams

Medical Information Regional Lead Americas Resume Examples & Samples

Lead and communicate Regional Medical Information strategic development and vision, as well as tactical implementation in support of all Sanofi products
Responsible for the dissemination of product information correspondence to both external customers (providers, patients, payers) and internal customers (medical units, medical liaisons, regulatory, legal, etc.) and ensure that all activities are conducted within an optimal regulatory and compliance framework
Member of the Global Medical Information (GMI) leadership team and provides insight and leadership on departmental strategic objectives, project budget review, MI KPIs and metrics
Directs the strategy and activities of the Regional Medical Information team. Manages direct reports and additional support staff as assigned
Interfaces with all members of the GMI leadership team including other Regional MI Leads, MI Global Content Team Leads, and Regional/local internal stakeholders (Home Office/Field Based Medical Units, Regulatory, Legal, Compliance, etc.)
2) Is the incumbent in charge of leading other Sanofi employees? Yes
10 years of Medical Information experience preferred
Ability to lead and challenge multifunctional teams
Strong understanding of Medical Information operational activities
Experience in managing vendors and external business partners
Understands the impact of change and effectively implements new approaches
Ability to conduct effective meetings
Self-starter attitude
Able to work self-supported (able to produce documents independently, with low level supervision)
Ability to prepare and deliver presentations to upper management
Proficiency in Excel, PowerPoint and Microsoft Project
Performance-oriented
Issue identification and resolution
Ability to operate in a cross-functional environment
Professionalism and demonstrates solidarity with organization and team members

Medical Information & Scientific Executive Resume Examples & Samples

Minimum of 2 year’s experience gained within a Pharmaceutical Medical Information Dept
Pharmacy or science degree
Ability to review and evaluate scientific publications, communicating key messages
Ability to work under pressure, making decisions to solve problems accurately and confidently
Team player with the desire to work in a highly collaborative environment
Highly adaptable, able to respond to changing priorities
LI-PD2-EUR

Medical Information Manager Resume Examples & Samples

Medical degree or bachelor's degree in a scientific discipline or higher
Experience in working in the pharmaceutical industry and/or general knowledge on drug development, clinical research as an advange
Keen interest in maintaining expert knowledge for assigned therapeutic areas/products and in medical research in general
Fluency in written and oral German and English is highly desirable
High degree of commitment and diligence
Strong awareness of rules and scientific quality, integrity
Collaborative, team oriented approach
Independent working (limited guidance/oversight)
Strategical and analytic working habit
Result-orientation, strong sense of urgency

Global Medical Information Resume Examples & Samples

Basic knowledge of disease areas and medical terminology
Excellent organizational skills, with ability to multi task and prioritize projects effectively
Ability to work across a diverse team

Senior Medical Information Associate Resume Examples & Samples

Medical Information Requests - Ensure receipt, processing and follow-up of all internal and external customer requests occurs within agreed timeframes and through provision of comprehensive, high quality balanced and accurate responses that meet company & industry requirements and standards
Customer Focus - Ensure an exemplary level of customer service through maximising opportunities to meet the needs of the customer, for example, by engaging the customer facing teams (MSLs, Medical Advisors, Sales, customer service) as and when relevant
Therapeutic Area Representative – Represent the MAFOPS function at allocated meetings (e.g. Cycle meetings, XFTM, etc…) for assigned Therapeutic Area, and be the point contact for that Therapeutic Area for internal and external customers for all Medical Information needs
Business Unit Support – Provide literature updates, bulletins, and other topics of interest to marketing colleagues; Support all relevant cross-functional Business Unit activities, as and when required, including conference/meeting preparation and attendance; Source key papers and prepare summaries in support of new product/indication launches for assigned Therapeutic Area
Drug Safety / Product Quality Complaints – Report all Drug Safety and Product Quality Complaints within required timelines to the relevant functions
People – Provide mentoring and support to less experienced team members to learn and develop new skills as and when required and as agreed with Manager; Provide constructive feedback and guidance in a supportive manner so as to engender a learning culture within the organisation
Training – Participate in medical training as and when required and as agreed with Manager; complete all allocated personal training within required timeframes
Standard Operating Procedures – As and when required, assist in the review of SOPs, the provision of Impact Assessments or Gap Analyses, and in the preparation of new SOPs to ensure local compliance to global and regional requirements, as well as to local regulatory and Industry Codes
Metrics and Management Reporting – Participate in the collation and preparation of reports of KPIs and other measures, as and when required and as agreed with Manager
Audits – Assist with preparations for internal and external audits, and with any allocated follow-up actions
DHCP Letters / Communications – Contribute to the development, coordination, review, approval and/or issuing of DHCP letters relevant to Therapeutic Area and resulting from any source, including Product Information updates, changes to key Safety Data, Product Supply changes, etc… through close collaboration with all key stakeholders including Regulatory Affairs, Corporate Communications, Customer Service, Supply Chain, Recalls, QA and others as relevant
An understanding of the Medicines Australia Code of Conduct is required, however no Promotional Material Review is required in this role
Extensive working experience in medical information for a pharmaceutical company
A track record of success with excellent communication skills managing stakeholder interactions
Experience in searching web-based literature databases and critical appraisal of medical literature
Previous experience in providing training and giving presentations to small groups
MS Office applications (MS Word, Outlook, Excel, Internet Explorer…)
High integrity and work ethics, in line with our company's core values

Medical Information Director Resume Examples & Samples

Strategy, Planning and Implementation: Develop, lead and drive the strategy, planning and implementation for the Medical Information (MI) organization in your assigned therapeutic area with the goal of enhancing functional excellence in Medical Information and fostering innovative approaches while managing risk. Responsible for establishing the strategic medical objectives and direction, short-term and long-term goals and leadership. Lead the overall planning and delivery of medical products and services from this function for their specified therapeutic areas/franchises for internal (GSK Response Center, Sales, Marketing, GSK Local Operating Company Medical Information functions and Field and HQ-based Medical Affairs Staff) and external (physicians, pharmacists, large payer and provider groups, managed care organizations) customers
Governance: Develop, lead and drive the strategy for your assigned therapeutic area to ensure medical governance and scientific accuracy of US Pharma promotional materials through the application of a robust and effective copy approval process
Risk mitigation: Lead and drive the strategy for your assigned therapeutic area mitigating risk, ensure that data communication is scientifically rigorous and balanced and complies with scientific exchange principles and emerging regulatory and legal requirements. Ensure compliance with all applicable corporate policies and standard operating procedures (SOPs). Guide the development of global processes and standards that enhance the ability of GSK to consistently and accurately meet medical information needs of external customers
Innovation: Develop, lead and drive the strategy to deliver innovative medical information content customer solutions/channels tailored to the voice of the customer
Medical Voice of the Customer (mVoC): Develop, lead and drive the strategy for your assigned therapeutic area to gather, synthesize and analyze mVoC such that it can result in actionable items by Medical Matrix Teams and Medical Commercial Strategy Teams to advance the medical strategy of GSK

Specialist, Medical Information Resume Examples & Samples

Responsible for providing superior quality customer support through use of soft phone skills, active listening, asking clarifying questions, and demonstrating patience and empathy while ensuring issue resolution
Utilizes the appropriate information resources to respond to unsolicited medical information inquires regarding the company’s marketed and/or investigational pharmaceutical products received via phone, fax, email, website as well as internal requests; accurately transcribes all aspects of the interaction within the Global Medical Information database
Identifies, obtains pertinent data, and accurately processes any reported adverse events (AEs) and product quality complaints (PQCs) to Drug Safety and Quality Assurance Complaint department, respectively, in accordance with policy and procedures
Interacts with Sales Field, Regional Medical Liaisons and others to expedite the handling/completion of medical information requests for health care providers and consumers
Maintains knowledge base across all products and therapeutic areas of focus and ensures that all inquiries are responded to in a comprehensive manner. Liaises with Therapeutic Team to build on existing clinical foundation in relevant therapeutic area(s) and serve as a therapeutic area liaison for other members of the Medical Communications Center Team
Appropriately triages customized/in-depth inquiries to Therapeutic Teams
Identifies emerging inquiry topics as well as inquiries for which standard responses do not exist; raises awareness of such instances among colleagues and entire Medical Information Team
Maintains key resource documents for the group including but not limited to internal contact lists and work processes
Demonstrates the ability to organize and prioritize assigned workload and to employ efficient time management strategies when performing medical information activities
Determines priority of medical information requests and how such inquires should be answered. Possesses the ability to recognize urgent inquires and escalates appropriately
Attends medical congresses to staff Medical Affairs section of the booth and act as an information resource for the Company’s products
Assists with key Medical Communications Center Team projects and performs other responsibilities as assigned by supervisor
Acts as a resource for the Medical Information Coordinators
1-3 years of Drug Information or related experience
Must be a team player with a positive attitude willing to work in an environment where individual initiative and accountability to the team are required
Working knowledge of Customer Contact Center systems (database, telephony)
Proficient in MS office applications
Individual must be capable of working independently with limited direction, as well as part of an integrated team, and have flexibility to react to changing priorities
Results and solutions oriented
Ability to partner with cross-functional teams

Senior Medical Information Manager Resume Examples & Samples

Provide oversight of external customer call center activities to ensure compliant and efficient processes are followed
Manage escalated inquiries from Endo’s Medical Information Customer Call Center
Ensure information flows from internal and external sources to facilitate the dissemination of accurate, timely, consistent, and balanced information to internal and external customers
Pharmacist (Bachelors in Pharmacy), PharmD, or healthcare-related PhD, with industry or related medical information experience preferred (PharmD and minimum 4 years of experience or BPharm and minimum 9 years of experience in working in and managing call center activities is preferred)
Post-graduate residency/fellowship training is desirable
Knowledge of medical information processes and industry standards
Knowledge of federal regulations pertaining to the fair and balance promotion of medicines
Strong knowledge of medical terminology, pathophysiology, and pharmacology
Strong biomedical literature evaluation skills
Computer literacy is required (MS OFFICE)
Knowledge of inquiry response management systems or capabilities
Excellent verbal, written, and overall communication skills
Experience supporting a pharmaceutical company medical information team and/or managing a medical information call center
Customer-oriented approach and ability to effectively work in cross-functional teams
Ability to prioritize and manage completion of multiple deliverables simultaneously with high quality and professionalism

Medical Information Workflow Analyst Resume Examples & Samples

Receives, triages, and processes product identification calls, including speaking with the caller and documenting the request from the call into the Medical Information Database (IRMS)
Responsible for identification and coordination of transfer of any query that is beyond the scope of approved responses and requires a Medical Information Department staff member to offer a peer medical information reply
Responsible for Unsolicited Requests (Sales Representative/MSL) case data entry clean up and auditing
Assists with the processing of outgoing responses via database and hard copy mailings, as needed
Assists and collaborates with the Operations department on the Medical Information SharePoint portal
Responsible for Medical Information shared mailbox triage and handling
Identifies Adverse Events and Quality Complaints to triage appropriately and runs Reconciliation Reports per Compliance
Coordinates Global Scientific Information requests to the appropriate medical personnel

Manager, Global Medical Information Resume Examples & Samples

Able to evaluate data, and maintain an in-depth understanding of product knowledge, associated disease states, treatment guidelines, labeling, and relevant internal data for assigned therapeutic area
May serve as an active member of Global and/or Area/Local Medical Affairs and/or commercial teams for products with limited complexity and/or indications. May receive direction from more senior members of medical information
Assist in the development and delivery of core content and general medical information training

Medical Information Associate Level Resume Examples & Samples

Working in a multinational environment, the role will involve providing support to the European market. Therefore, excellent knowledge of English and German is essential
Willingness to work to protocols and regulatory guidelines
Familiarity with the use of MS Office packages

Regional Medical Information Lead Resume Examples & Samples

60%- Drive and implement best practices in Medical Information (e.g. with regards to medical writing of SRDs, FAQs, etc.)
Pharmaceutical science degree is required
Work experience in the field of medical information and literature services desired
Knowledge of Shire products desired
Understanding of regulatory, commercial and clinical challenges and trends affecting the pharmaceutical industry desired
Understanding of safety reporting requirements desired
Some work and leadership experience in advertised focus
Knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines is preferred
Good verbal / written communication skills in Portuguese, Spanish and Engllish
Good knowledge of Medical Information database (e.g. IRMS) and literature databases (e.g. Ovid, Pubmed, Refman, etc.)
In-depth knowledge of applied tools
Excellent verbal and written communications skills to present and disseminate medical and scientific data
Analytical & problem solving skills
Strong team player with good interpersonal and negotiation skills
Awareness of the sensitive and confidential nature of information and situations
Ability to organize and structure teams and activities as well as to prioritize and cope with conflicting pressures
Travel requirements: 10-20% to congresses and internal meetings, as needed

Medical Information Head Resume Examples & Samples

50% of Time
Ensure appropriate, quality and timely responses to Medical lnformation requests
Internally or in collaboration with other regional Medical Information teams and Global Medical Teams, develop and ensure communication of timely, accurate responses to unique and escalated inquiries
Manage the Global Medical lnformation budget in designated region
Monitor performance against medical information key performance indicators
Manage a team of ≈9-10 direct reports (medical information managers, specialists, coordinators, etc.)
40% of Time
Manage medical information vendor relationship
Ensure contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting
Collaborate with Regional team members to define medical information system and vendor requirements
10% of Time
Implement novel channels for dissemination of medical information
Support implementation of novel channels in designated region
A medical or scientific degree is required (PharmD, PHD, MD preferred)
10-14 years of related work experience required
>5 years of experience in the biopharmaceutical industry medical affairs, preferably within a matrix structure is required
>3 years of experience within medical information/communications
Experience leading teams is required
Excellent knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines
Focus on accountability and ownership - constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence
Strong scientific acumen
Unquestionable ethics
In depth understanding and up-to-date knowledge of developments and issues affecting the industry

Medical Information Group Director Resume Examples & Samples

Strategy, Planning and Implementation: Develop, lead and drive the strategy, planning and implementation for the Medical Information organization with the goal of enhancing functional excellence in Medical Information (MI) and fostering innovative approaches while managing risk
Governance: Develop, lead and drive the strategy to ensure medical governance and scientific accuracy of USP promotional materials through the application of a robust and effective copy approval process
Innovation: Develop, lead and drive the strategy to deliver innovative MI customer solutions/channels tailored to the voice of the customer

Director of Medical Information Resume Examples & Samples

A visible and highly engaged leader with the ability to inspire, challenge, and motivate medical and clinical leaders and staff to achieve common goals; the ability to gain trust, credibility, loyalty, and respect
A proven hands-on problem solver who has demonstrated leadership ability when confronted with significant challenges
A team leader and builder who is able to motivate staff and align efforts with a sense of urgency
Superb interpersonal skills and an authentic comfort with a wide range of individuals and groups
Effective relationship building; collegial, approachable, and personable
Excellent communicator, both in print and presentation
Demonstrated ability to think strategically while remaining operationally and financially grounded
Strong analytical, facilitative, and change management skills
Ability to exercise discretion in handling confidential operational and financial information
Exacting and detail-oriented; data driven
Entrepreneurial and innovative in identifying and exploring potential new opportunities; a calculated risk taker with effective negotiating skills
A collaborative style with an ability to listen, consider, and assimilate input from a wide range of constituents

Medical Information Lead Resume Examples & Samples

70 % of Time
30 % of Time
Support management of medical information provider
5-7 years of related work experience required

Manager, Global Medical Information Resume Examples & Samples

Develops and reviews local medical information content, ensuring accuracy, currency and scientific balance of all scientific and clinical information provided by MI colleagues
Utilizes the appropriate information resources to identify published literature and respond to medical information inquiries from healthcare professionals, consumers, and internal business partners verbally and/or in writing; prepares customized responses as needed and accurately and comprehensively transcribes all aspects of the interaction within the Global Medical Information database
Assists Medical Information Specialists with challenging requests for medical information; provides direction on how to handle specific inquiries. Provides support for MI affiliate escalations by conducting an in-depth analysis of published and unpublished data and engaging cross-functional colleagues to identify appropriate resources to utilize in addressing complex inquiries
Conducts medical review to ensure medical accuracy, currency and scientific-balance of promotional and scientific communications materials produced by internal business partners, as applicable and with supervision
Contributes to MI planning for new product launches, line extensions, and key data releases, as applicable
Analyzes global customer inquiry data to identify trends and knowledge gaps
Monitors data and compendia landscape to identify potential data submissions
Independently prepares for and attends medical conferences to provide complete, accurate and timely medical information to healthcare professionals at the conference booth. Serves as conference lead to coordinate Medical Information activities
Participates in key projects for the Global Medical Information Department and coordinates with interdisciplinary partners as required
Completes all assigned SOPs and training within designated timeframe and adheres to job-specific SOPs and work instructions
Dedicated to continuous learning to broaden therapeutic area knowledge and pharmaceutical industry acumen
Participates in coverage for MI inquiry management after business hours, as needed
RPh or RN with previous pharmaceutical industry-based Drug Information experience considered
1-3 years of Drug Information, or related Clinical Pharmacy Practice/Managed Care experience required
Relevant therapeutic background desired
Excellent written and verbal communication skills including presentation skills

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