Customer Account Coordinator Resume Samples

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Z Dibbert

Zachary

Dibbert

31054 Koelpin Place

Philadelphia

+1 (555) 403 3081

31054 Koelpin Place

Philadelphia

Phone

p +1 (555) 403 3081

Experience Experience

Chicago, IL

Customer Account Coordinator

Chicago, IL

Dickinson Inc

Chicago, IL

Customer Account Coordinator

Provide support on ERP Systems for other Customer Account Management team members
10% Other duties as delegated by office management
Provide overall day to day customer service and support including but not limited to maintaining, updating and providing pricing information, order status, delivery information, calculating volume discounts, preparing customer quotations, memos, correspondence, reports, statistical data, issuing customer return authorizations, credits, and adjustments
Efficient time management
Work well under pressure
Provide prompt and accurate customer communication and facilitate quick solutions to problems
Acts as liaison between customers and various other departments as well as the rep agencies and sales managers

Philadelphia, PA

Customer Account Coordinator, Asia

Philadelphia, PA

Price, Ratke and Kulas

Philadelphia, PA

Customer Account Coordinator, Asia

Raise work orders in conjunction with Business Development Manager and Consultant
Assign project numbers; maintain project number list for Asia
Handle diary and scheduling of Consultant staff
Book flights and accommodation for Consultants and reconcile to customer invoices
Communicate with DTP personnel, vendors, external and internal customers regarding the details of product ordering, pricing, terms, delivery, scheduling and logistics
Reconcile Consultant expense reports with work orders and pass to finance team to process payment
Review and audit Consultant, calendars, expense reports, and other documents for accuracy

present

San Francisco, CA

Senior Customer Account Coordinator

San Francisco, CA

Osinski, Hane and Breitenberg

present

San Francisco, CA

Senior Customer Account Coordinator

present

Processing additional administrative tasks relating to credit and quality
Direct responsibility for customer metrics such as sales, on time delivery and customer acceptance/satisfaction
Manage the general repairs email box and proper routing to repairs account owner
Under moderate supervision, create and submit US Gov't Receiving Reports
May create and maintain special tracking and customer reports
Work with shipping to create and facilitate deliveries
Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Nextlinx database application)

Education Education

Bachelor’s Degree in Related Field

University of Southern California

Bachelor’s Degree in Related Field

Skills Skills

Provides strong account management with efficient, courteous, service providing information and resolving routine and non-routine inquiries in a timely manner within established guidelines
Provides overall day to day customer service and support including but not limited to maintaining, updating and providing pricing information, order status, delivery information, calculating volume discounts, preparing customer quotations, memos, correspondence, reports, statistical data, issuing customer return authorizations, credits, and adjustments
Provide overall day to day customer service and support including but not limited to maintaining, updating and providing pricing information, order status, delivery information, calculating volume discounts, preparing customer quotations, memos, correspondence, reports, statistical data, issuing customer return authorizations, credits, and adjustments
Provide strong account management with efficient, courteous, service providing information and resolving routine and non-routine inquiries in a timely manner within established guidelines
Advanced knowledge of Microsoft Word and Excel
Demonstrated successful ability to organize and prioritize work to ensure timely deadlines
Above average and demonstrated interpersonal skills should be coupled with a courteous, friendly and positive attitude, which can be displayed by articulate and excellent phone and writing skills that promote a positive work atmosphere
Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management
Some travel may be requested but should be considered optional
Familiarity with the plumbing industry and products

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Customer Account Coordinator Resume Examples & Samples

Provides strong account management with efficient, courteous, service providing information and resolving routine and non-routine inquiries in a timely manner within established guidelines
Provides overall day to day customer service and support including but not limited to maintaining, updating and providing pricing information, order status, delivery information, calculating volume discounts, preparing customer quotations, memos, correspondence, reports, statistical data, issuing customer return authorizations, credits, and adjustments
Acts as liaison between customers and various other departments as well as the rep agencies and sales managers
Enters purchase orders into system with high level of accuracy and volume
Participates in continuous training on policy, product and processes
Some travel may be requested but should be considered optional
Performs other related duties as needed and assigned
Associates degree in a related field and 3-5 years of experience in Customer Care
Above average and demonstrated interpersonal skills should be coupled with a courteous, friendly and positive attitude, which can be displayed by articulate and excellent phone and writing skills that promote a positive work atmosphere
Demonstrated successful ability to organize and prioritize work to ensure timely deadlines
Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management
Familiarity with the plumbing industry and products
Advanced knowledge of Microsoft Word and Excel

Customer Account Coordinator Resume Examples & Samples

Responsible for the logistical processing of customer orders, including coordination with vendors, sales, customer service representatives, billing representatives, warehouses and shippers
Resolving escalated or difficult issues regarding client complaints and other matters
Works closely with other departments, such as sales and production, to resolve issues on client service
Provide proactive communication with customers and clients via telephone, email, or regular mail
In some locations arranges shipment of requested items, goods, or merchandise
35% Process incoming orders
30% Ongoing communication with customers
15% Schedule delivery of orders with transportation companies
10% Receive and process customer complaints
10% Other duties as delegated by office management
Basic Computer skills in MS Office
Ability to establish strong relationships with internal & external customers
Strong and quick decision maker
High School Diploma/GED equivalent

Customer Account Coordinator Resume Examples & Samples

30%Process incoming orders
30% Schedule delivery of orders with transportation companies
20% Ongoing communication with customers
5% Receive and process customer complaints
5% Monitor switchboard for incoming calls
2 years customer service experience

Customer Account Coordinator Resume Examples & Samples

30% Process incoming orders
Knowledge of the business and NIS
Agricultural Background
B.S. or B.A

Customer Account Coordinator Resume Examples & Samples

25% Ongoing Communication With Customers
20% Schedule delivery of orders with CTL and transportation companies
10% Monitor switchboard for incoming calls
5% Other duties as delegated by office management
1-2 years customer service experience

Senior Customer Account Coordinator Resume Examples & Samples

Has substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments
Under moderate supervision, create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required
Under moderate supervision, create and submit US Gov't Receiving Reports
Work with shipping to create and facilitate deliveries
Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Nextlinx database application)
Work with Finance to process customer invoices, return orders and credit & debit memo requests
Under moderate supervision, create basic quotes in SAP and standard T&Cs
May create and maintain special tracking and customer reports
US Citizen or Permanent Resident (Green Card) is required
Customer service experience which includes resolving issues over the phone
Strong computer proficiency
SAP and Data analysis experience is preferred

Senior Customer Account Coordinator Resume Examples & Samples

Processing repair orders against established requirements
Processing additional administrative tasks relating to credit and quality
Interact internally with product line, sales, finance, warehouse, and purchasing per the requirements of the position
Manage the general repairs email box and proper routing to repairs account owner
Responsible for vendor relationship management including on-time delivery, order updates, repair scope requirements, and negotiation of pricing
Responsible for business development through our Repair Chain Management portfolio
This position requires that you work in a restricted facility requiring US Citizenship or Permanent Residence
Proficiency in Excel required, Access is preferred
Experience processing work/repair orders preferred

Senior Customer Account Coordinator Resume Examples & Samples

Demonstrates moderate ability to use tools, systems, procedures and processes required to create SAP sales orders
With moderate oversight monitors inventory to maximize sales and ensures customer order requirements are met, manually creating delivery documents as appropriate
Under moderate supervision, monitors order execution by consulting with appropriate internal counterparts to ensure sales goals are achieved
Assist in identifying processes and constraints to implementing and performing on customer contracts. Suggests alternative sales order set up methods, as required
Creates, submits and monitors US Government receiving reports and invoices. With supervision, addresses U.S. Government portal issues
Reviews, edits or writes training documents
May perform and assist with special projects, as required
With direct supervision, may test new or revised routine order administration processes
With direct supervision demonstrate moderate ability to use tools, systems, procedures and processes required to create SAP quotes
Creates, updates, archives order and customer files, as required
Demonstrates moderate ability to use SAP reporting tools to create reports to meet customer expectations
This position requires you to work in a restricted facility that requires US Citizenship or Permanent Residence (Green Card)
Must be proficient in Microsoft Office products
SAP and CRG experience preferred

Customer Account Coordinator Resume Examples & Samples

Manage operational liaison with customers for issues related to Logistics (Orders / Shipment / Returns / Freight)
Ensure accurate order load, verify EDI /Teccom orders are received and processed as expected, and that all orders adhere to Legal requirements
Support in identifying pricing / credit issues and follow up for resolution
Manage shipment preparation and liaise with warehouse for pick/pack and despatch of goods to customer, ensuring compliance with customer / legal requirements
Co-ordinate the processing of Goods Returns & Stock Cleanse requests, ensuring appropriate approvals
Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer’s orders/despatches/billing
Support sales forecasting process, with information related to orders & shipments
Manage and report customer complaints, and ensure timely feedback and resolution
Analyse customer availability, cause code and co-ordinate action plans to resolve issues
Provide 1st level product information to customers
Manage the issuing of Long Term Supplier Declarations, in line with legal & Corporate Policy
Fluent in Spanish, additional languages would also be an advantage
Self motivated, flexible, well organized and work well under pressure
Be able to communicate effectively through all levels of the organization across many functions and different countries
Can effectively communicate a technical issue into simplified language so that business functions involved are clear on the issue/action and fully informed when making decisions
Able to effectively manage and prioritise work loads
Proficient in MS Outlook, MS-Excel. SAP knowledge an advantage

Customer Account Coordinator, Asia Resume Examples & Samples

Raise work orders in conjunction with Business Development Manager and Consultant
Assign project numbers; maintain project number list for Asia
Handle diary and scheduling of Consultant staff
Book flights and accommodation for Consultants and reconcile to customer invoices
Communicate with DTP personnel, vendors, external and internal customers regarding the details of product ordering, pricing, terms, delivery, scheduling and logistics
Process orders of materials and returns; produce and distribute order verification and confirmations; writes correspondence to customers as needed
Reconcile Consultant expense reports with work orders and pass to finance team to process payment
Review and audit Consultant, calendars, expense reports, and other documents for accuracy
Invoice customers for licence fees, material orders, Consulting and DTP billable time and expenses when advised by the Business Development Manager and as indicated in the client agreement
Revenue and expense accounting, assignment of project numbers, GL codes and product codes including cross charges
Perform a range of bookkeeping duties as required, including but not limited to reviewing expense reports and invoices and submitting for approval, processing accounts payable requests, reconciling accounts, etc
Prepare and/or process inventory records, billability records, productivity reports, consultant lists, project number lists, spreadsheets, pricing reports, order records, shipping labels, confirmation sheets, and various other records and correspondence
Maintain monthly revenue summary of customer invoices by country, client, relationship manager, revenue stream and accruals
Coordinate course observation for Consultants and handle database
Review and chart consultants’ billable activities and productivity records
Answer the telephone; provide information and assistance to callers or forwards calls to appropriate staff person
Handle Licence Agreements and Review Agreements
Assist in maintaining Consultant Handbook with any updates on Asia
Assist with staff induction training
Administer Asia Learning Technologies (LT online learning) and liaise with the US and Canada. Duties including but not limited to arranging for online enrolments to be processed through Seneca, basic troubleshooting, reporting and other scheduled tasks advised by the Business Development Manager or Learning Technologies
Work with Business Development Manager to produce diagnostic reports for clients from the on-line system’s Administration function
Perform general office tasks, including but not limited to preparing records, reports and correspondence, copying and filing documents, faxing information, entering computer data, etc
Perform all work in compliance with company policies, procedures, and standards of quality and safety
Attend meetings, training, etc., to enhance job knowledge and skills
Refer to policy and procedure manuals, computer manuals, accounting codes, etc
Liaise with IT and office manager on maintaining a variety of equipment such as computer, printer, calculator, telephone, copier, fax machine, binding machine, etc in office
Communicate with the immediate supervisor, Consultants, co-workers, other company personnel, sales representatives, vendors, clients, the public, and other individuals to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction
Handle new Terms and Conditions (T&C), client agreements and Statement of Work (SOW) database, allocating numbers and filing documents with accounts in Singapore
Set up training rooms for clients running our workshops when appropriate. Duties including, ordering catering, setting up room configuration, supplying equipment and liaising with the consultant for any other requirements
Keep contact list for Asia staff and consultants up to date on server and intranet
Co-ordinate mail distribution
Issue and track office keys, Cabcharge cards, etc
Co-ordinate building management
Maintain stationery supplies
Requires an Associate’s degree in business, accounting, customer service or closely related field supplemented by one to two years of customer service or sales experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities
Experience in business intelligence or management information reporting
Advanced knowledge of MS Office (Excel) functionality, such as Pivot Tables would be an asset
Previous experience with Salesforce and BOX is also preferred

Customer Account Coordinator Resume Examples & Samples

Processing of customer orders, including coordination with vendors, sales, other CAC’s, billing representatives, warehouses and shippers
Works closely with other departments, such as sales and production, to resolve issues on customer service
Provide proactive communication with customers via telephone, email, or regular mail
70% Process incoming orders
5% Schedule delivery of orders with transportation companies
10% Ongoing communication with customers

Senior Customer Account Coordinator Resume Examples & Samples

Direct responsibility for customer metrics such as sales, on time delivery and customer acceptance/satisfaction
Performs a variety of simple to complex sales order entry and order administration support activities for customer accounts
Assignments involve the understanding of and the application of departmental procedures and workflow activities
Has substantial understanding of the job and applies knowledge and skills to complete assigned tasks
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Normally receives little instruction on daily work, general instructions on newly introduced assignments
Work with Shipping to create and facilitate deliveries
Under moderate supervision, create basic quotes in SAP and/or Bidmaster (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs

Customer Account Coordinator Resume Examples & Samples

30% Process incoming order
30% Schedule delivery of orders with transportation companies: Logistical processing of customer orders, including coordination with vendors, sales, and customer service representatives, billing representatives, warehouses and shippers
20% ongoing communication with customers: Working closely with other departments, such as sales and production, to resolve issues on client service
5% Receive and process customer complaints: Providing proactive communication with customers and clients via telephone, email, or regular mail
5% Monitor switchboard for incoming calls: Resolving escalated or difficult issues regarding client complaints and other matters
AS400/SAP, Share Point experience
Prior experience with the agriculture industry, and/or freight coordination

Senior Customer Account Coordinator Resume Examples & Samples

Having Considerable knowledge of the job; completes tasks in a resourceful and effective way
Works on assignments requiring considerable judgment and initiative. Determine methods and procedures on new assignments. May be informal team leader
Maintaining customer contact including correspondence concerning sales order status, order changes and billing/receivables questions
Under partial supervision, create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required
Under partial supervision, ensure that all sales order documentation, such as export licenses, DSP-83 forms and US Gov't Receiving Reports (DD-250s) are processed in accordance with customer and regulatory requirements
Ensuring export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Amber Road database application)
With partial supervision, work with Finance to process customer invoices, return orders and credit & debit memo requests
Under little supervision, create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs)
Under partial supervision, work with Master Scheduling, Inventory and Shipping to create and facilitate deliveries ensuring customer requirements are met while minimizing finished goods
Under partial supervision, validate customer PO against basic / standard contractual terms
US Citizenship or Permanent Residence
Customer Service Experience
Proposal preparation and SAP sales order entry experience is preferred

Customer Account Coordinator Resume Examples & Samples

Perform accurate data entry of customer supplied order information and modify when needed while ensuring it is in the appropriate format for upload into necessary systems
Generate and distribute accurate documents (order details, instructions, etc.) for reference and use by the appropriate production team
Provide support on ERP Systems for other Customer Account Management team members
Inform Customer Account Management team on project/order updates and identify and escalate any missing requirements
Track customer orders and communicate any delays or issues to appropriate team members and areas
Coordinate and run basic customer reports
All other administrative support duties as requested and assigned
One year of administrative experience preferred
Ability to work under general supervision and balance a number of priorities and tasks as well as work effectively among a team
Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
Possess good organizational and problem solving skills

Customer Account Coordinator Resume Examples & Samples

2+ year’s office/customer service experience
AS400/SAP experience
Prior experience with the agriculture industry

Senior Customer Account Coordinator Resume Examples & Samples

Must be available to work Monday – Friday 11AM-8PM
Intermediate or advanced computer skills required
Familiarity with SAP Sales & Distribution Module preferred

Customer Account Coordinator Resume Examples & Samples

Provide strong account management with efficient, courteous, service providing information and resolving routine and non-routine inquiries in a timely manner within established guidelines
Provide overall day to day customer service and support including but not limited to maintaining, updating and providing pricing information, order status, delivery information, calculating volume discounts, preparing customer quotations, memos, correspondence, reports, statistical data, issuing customer return authorizations, credits, and adjustments
Acting as liaison between customers and various other departments as well as the rep agencies and sales managers
Enter purchase orders into system with high level of accuracy and volume
Participate in continuous training on policy, product and processes

Senior Customer Account Coordinator Resume Examples & Samples

College degree is preferred, but not mandatory
Microsoft suite including Excel, some Access, and other computer tools
Experience with order entry and Quantum

Customer Account Coordinator Resume Examples & Samples

Facilitate and expedite all aspects of order entry processes for internally produced and buyout orders
Process orders promptly and accurately
Clearly communicate special instructions
Provide requested samples and any necessary changes to them
Provide customer approved copy, color and sample for job box
Monitor customer graphic and proof status
Minimize late orders by monitoring job status and communicating any problems and changes to plant personnel, Sales Reps and to customers
Learn customers packaging needs and preferences and meet or exceed them through timely, accurate
And professional communication internally and to the customer
Finished goods inventory
Process releases timely
Provide current inventory status reports to customers on a regular basis
Monitor overrun and aged inventory; inform customer of inventory exceeding storage period; advise
Direct sales when necessary
Work with shipping department to resolve any inventory discrepancies
Provide prompt and accurate customer communication and facilitate quick solutions to problems
Liaison between and among sales, design, customer service, production and customers
Provide accurate and reliable information pertaining lo the customer's specifications through all phases of estimating, order entry, production and shipping/inventory
Complete and maintain all required paperwork, records, documents, etc
Attributes, Skills and Abilities
Accurate
Multitask efficiently
Efficient time management
Work well under pressure
Good PC skills
Get along well with diverse personalities
Professional verbal, written, presentation and active listening communication skills
Passion and urgency to take great care of internal/external customers; meet and exceed expectations,
Ability for continuous learning in a highly competitive, fast changing market place
Demonstrated ability to view problems, issues and needs from a customer's perspective; incorporating creative problem solving techniques to identify appropriate solutions