Claims Administrator Resume Samples

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D Crooks

Darian

Crooks

5920 Zakary Course

Detroit

+1 (555) 262 9010

5920 Zakary Course

Detroit

Phone

p +1 (555) 262 9010

Experience Experience

Detroit, MI

Claims Administrator

Detroit, MI

Runolfsson and Sons

Detroit, MI

Claims Administrator

Provide assistance and ensure transparency in the communication to key internal and external clients e.g., IT, business development, actuarial
Assess accuracy and efficiency of claims management strategies, and provide feedback and recommendations
Develop a good working knowledge with Claims Module
Prepares correspondence explaining adjustments, denials and makes written requests for missing information
Create accurate records of each loss on the claims management system
Effective time management and strong work ethic
Contract Analysis: Use of established claims handling protocols to review and provide claims administration

Boston, MA

Pensions Claims Administrator

Boston, MA

Mante-Bosco

Boston, MA

Pensions Claims Administrator

Participate in individual and team development activities/training to maximise both individual and team performance
Developing and maintaining strong relationships with our broker clients to ensure that we retain post retirement business and not lose it to our competitors (Annuities and ARFs)
Positive and pro-active attitude towards change and continuous improvement
Answering all customer queries in a timely and efficient manner
Adhering to all relevant Revenue Legislation
Strong technical competence
Adhering to the Service Level Agreements in place for claims settlement

present

Dallas, TX

General Liability Claims Administrator

Dallas, TX

Wolff, Kessler and Langosh

present

Dallas, TX

General Liability Claims Administrator

present

Advises management of potential areas of improvement for loss control
Searches for opportunities to pursue indemnification, contribution or subrogation while reviewing claim files
Handles pending cases as assigned
Handles and resolves complaints and problems arising out of daily operations of the department
Makes recommendations on how to precisely move forward with mandatory settlement conferences, mediations, arbitrations and trials as well as formal requests for authority /resolution
Maintain GL files using internal and external computer systems
Critical claims analysis on new and existing files

Education Education

Bachelor’s Degree in Accuracy

Belmont University

Bachelor’s Degree in Accuracy

Skills Skills

Keen attention to detail with strong analytical ability
Approachable being able to listen to clients
Highly organized, delivery-orientated with the ability to proactively manage stakeholder expectations
A good team player with good interpersonal skills
Excellent organization skills and ability to plan and prioritize workload and work effectively under pressure
Ensures quality and timeliness of team deliverables are consistent within segment of responsibility
Strong attention to detail
Excellent attention to detail and accuracy
Strong interpersonal skills
RG146 certification / Diploma in Financial Planning is highly regarded

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15 Claims Administrator resume templates

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German Claims Administrator Resume Examples & Samples

Provide operational support to Payment Protection Insurance (PPI) business units
Demonstrate strong understanding of processes and activities
Report on PPI activity
Proactively support all units and teams
Fluent German
Excellent knowledge of Microsoft Excel
Driven & motivated by achievement
A call centre background
General insurance knowledge, and/or specifically in Payment Protection Insurance
Knowledge of insurance regulation/compliance requirements

Life Claims Administrator Resume Examples & Samples

RG146 certification / Diploma in Financial Planning is highly regarded
Exceptional communication and interpersonal skills
Strong ability to self-motivate, prioritise competing demands and manage own workload to meet individual and team targets whilst continuing to provide a high quality level of service

Pensions Claims Administrator Resume Examples & Samples

Administering claims on all of the core systems to include calculation of tax free lump sums, taxable balances, Annuities and Approved Retirement Funds (ARF) which require an in depth knowledge of both Revenue Legislation and the internal suite of Individual and Corporate Pension Products
Developing and maintaining strong relationships with our broker clients to ensure that we retain post retirement business and not lose it to our competitors (Annuities and ARFs)
Adhering to the Service Level Agreements in place for claims settlement
Ability to work under pressure especially coming up to year end and in the run up to the budget
Answering all customer queries in a timely and efficient manner
Adhering to all relevant Revenue Legislation
Participate in individual and team development activities/training to maximise both individual and team performance
Third Level Degree
Superior communication skills, written, verbal and excellent customer focus
Team player with the ability to take full ownership of work and responsibility for performance
Highly organised with the ability to multi-task and make decisions
Strong technical competence
Positive and pro-active attitude towards change and continuous improvement
Excellent accuracy and numeric ability with a strong focus on attention to detail

HOA Claims Administrator Resume Examples & Samples

Associates Degree or in lieu of a degree two years’ relevant work experience
Minimum two years collections and/or loss mitigation experience
One year post charge off collections, repossession, remarketing, REO, foreclosure, loss mitigation or bankruptcy experience
Working knowledge of MS Office, including Outlook, Excel, Word; Black Knight/Director
Functional expert in the specific area of specialization (foreclosure, collections, REO, bankruptcy, loss mitigation)
Analytic oriented
Minimum three years’ collections experience and two years’ post charge off collections, repossession, remarketing, REO, foreclosure, loss mitigation or bankruptcy
Knowledge of skip tracing software and BK servicing systems
Prior departmental experience; foreclosure claims experience or pre-foreclosure experience

Claims Administrator Resume Examples & Samples

Experience within the Financial Services Industry (preferably life insurance) working in a similar role
Strong administration computer skills
High computer skills
Understanding of life insurance products and claims process
Exposure to medical terminology through work experience or education

Claims Administrator Resume Examples & Samples

Act as the first point of contact for clients, customers and employees
Confident working in a fast moving, exciting environment
A minimum of APA or CIP qualifications

Claims Administrator Resume Examples & Samples

Administrative Analysis: Includes claims data analysis and first level adjudication for life, medical, accident and flex benefit claims administration
Contract Analysis: Use of established claims handling protocols to review and provide claims administration
Compliance: Review and adherence to internal compliance and client disclosure requirements, external vendor contracts and benefit provisions, policy digests and employee communications to ensure alignment with client expectations and legal requirements
Participates in select client meetings to provide specific solution when needed
College Graduate
3 years of experience in the insurance or financial services industry; life insurance / benefits administration experience is an advantage
Knowledge with Microsoft Office

Group Claims Administrator Resume Examples & Samples

Understanding of life insurance products
Proven Customer Service experience
Ability to operate under pressure with conflicting multiple priorities

Claims Administrator Resume Examples & Samples

At least 1 year experience in insurance or financial services industry, life insurance, benefits administrations experience an advantage
Knowledge with MS Office
Ability to work with teams

Life Claims Administrator Resume Examples & Samples

Processes customer requests in a timely and accurate manner
Meets established quality control measures
Meets individual productivity requirements
Communicates with customers through written and oral correspondence
Provides follow up on requests that cannot be immediately resolved
Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
Escalates issues to management when needed
Works with management to set daily priorities to ensure prompt and efficient service
Maintains flexibility in a high speed, demanding team environment
Identifies process improvements to increase efficiencies and streamline processes
Actively participates in departmental team meetings and other open forums
Assists with department projects and initiatives as needed
1-2 years of industry experience (annuity, mutual funds, banking, or insurance)
Strong Math Skills
Strong commitment to customer service and quality
Strong research and follow-up skills
Proven ability to work independently and in a team environment
Knowledge of Microsoft Office Suite and Lotus Notes preferred

Asbestos Claims Administrator Resume Examples & Samples

Under general supervision and acting on own initiative, performs advanced secretarial, clerical, and administrative duties for Executive level management
Possesses extensive knowledge of office practices and procedures
Possesses and displays the ability to apply techniques, procedures and criteria in carrying out a wide variety of related clerical and administrative tasks for executive management
4 + years of prior related experience
Demonstrated experience designing, organizing, and administering a detailed document flow process
Demonstrated excellent verbal and writing skills
Demonstrated experience handling multiple tasks
Knowledge of litigation process preferred
2 years of experience with the company preferred
Familiarity with LawTrac, Serengeti Tracker or equivalent legal matter management software, MS Office Suite programs, specifically Word, Excel, and familiarity with database software including Access or equivalents for information management and production of reports for in-house and outside legal counsel, financial tracking and reporting, audit and risk management

Claims Administrator Resume Examples & Samples

Entering new claims into the computer system
General administration related to claims including information gathering, treatment requests and obtaining incident reports
Answering incoming calls and, where possible, dealing with inquiries, or directing the call to the appropriate person
Generating and sending appropriate letter/faxes/emails to follow up on claims and sending referrals to specialists
Keep updated records and provide these to key stakeholders in a timely manner

Claims Administrator Resume Examples & Samples

Project & Process Excellence
Performance & Total Cost Management
Value Creation
Grade 12 National Certificate with Exemption
Clear ITC and Police clearance

Trade Claims Administrator Resume Examples & Samples

Support BSC / Genpact & LOC sales teams in the administration of trade claims, including leading issue resolution & process improvement
Ensure complete and comprehensive Audit (all – internal, external, controls & financial) control & compliance for ANZ. Governance on end to end month end process from commercial teams to GL delivery
Build & maintain strong working relationships with the BSC, global TCM colleagues, Sales finance partners

Claims Administrator Resume Examples & Samples

Undertaking reviews/audits of claims against a qualitative audit tool
Assess accuracy and efficiency of claims management strategies, and provide feedback and recommendations
Conducting audits of policies and procedures ensuring that “best practice” is met with regards to statutory, regulatory and ethical requirements
Applying critical thinking and an evidence based approach to case management and claims settlement
Utilising audit data and results to develop reports for the U.S
Identification of key strengths and areas for improvement in U.S. operations; and
Providing recommendations and feedback to stakeholders in relation to skill gaps identified

Senior Claims Administrator Resume Examples & Samples

Determine compensability and total value of claim
4+ years of experience in an adjuster role, demonstrating ability to manage simple to complex claims
Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
Computer literacy, including MS Office, Word, Excel

Claims Administrator Resume Examples & Samples

Convey positive attitude and team spirit for optimum provision of services to customers
Determine subrogation potential and pursue recovery where applicable
Maintain acceptable claim closure ratio
Negotiate settlement of claim if warranted
Bachelor’s degree, or four or more years of equivalent work experience

Claims Administrator Resume Examples & Samples

Receives client correspondence and files it in the correct files
Draw claims files for Claims Advisors
Metrofile / archive older claims files
Ad hoc administrative tasks
Registering of new claims and updating claims records on system
Creating of claims files
Prepare insurance claims forms or related documents and review them for completeness
Call or write to insured or other involved person for missing information and post or attaches information to claim file
Generate First Notification of Loss, acknowledgments, closing and additional correspondence
Facilitate / Assist with payment for claims where required
Minimum of 1 years' work experience required
Clear and concise oral and written communication skills
Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel
Self-organized and can work independently
Good command of English an Afrikaans
Good written communication
Approachable being able to listen to clients
Strong admin skills

Claims Administrator Resume Examples & Samples

Complete claims reviews to validate accuracy and validity of client reported claims
Perform claims administration as required: validating and logging claims files and data, tracking, reviewing and aging of claims
Produce, analyze and update control reports and escalate any issues with potential or known financial impact
Develop effective working relationships with external clients (ceding companies) and local office and colleagues across the organization to ensure both client and internal customer needs are met
Analyze and validate reinsurance files and corresponding premium payments. Processing and providing accurate and timely information to internal and external stakeholders in relation to the client data
Actively seek enhancements and make recommendations for new processes to improve efficiencies or rectify inaccuracies or information gaps. Assist with small to medium sized client projects
Document and follow operations procedures and adhere to SOX process controls
Ensure accurate, complete and timely checking of all personal data received against OFAC list/PRIME software
Provide assistance and ensure transparency in the communication to key internal and external clients e.g., IT, business development, actuarial
Perform ad hoc tasks as requested
1-3 years experience in reviewing/approving insurance claims
1-3 years life reinsurance/insurance experience preferred
Post -secondary education or equivalent with a background in business, mathematics, economics or accounting
Strong analytical and problem-solving skill
Intermediate to advanced MS Excel skills
Shows judgment in critically evaluating client data
Takes responsibility for quality, completeness and accuracy of work

General Liability Claims Administrator Resume Examples & Samples

Critical claims analysis on new and existing files
Maintain GL files using internal and external computer systems
Work directly with TPA in proactively handling the general liability claims through timely investigations, accurate reserves and resolution focused action plans and strategy
Promptly respond to calls from customers, store associates and division personnel
Handles and resolves complaints and problems arising out of daily operations of the department
Drives thorough file documentation and active diary review
Searches for opportunities to pursue indemnification, contribution or subrogation while reviewing claim files
Regular examination of ways to improve claim handling making recommendations to the liability manager for continued improvement of Company guidelines for processing general liability claims
Advises management of potential areas of improvement for loss control
Makes recommendations on how to precisely move forward with mandatory settlement conferences, mediations, arbitrations and trials as well as formal requests for authority /resolution
Handles pending cases as assigned
Attend regularly scheduled File Reviews with TPA and Roundtables where appropriate
Indirectly leads, mentors and trains Claims Adjusters and Claims Investigators

Claims Administrator Resume Examples & Samples

Analyze and interpret claims documents to locate correct data applicable to adjudication of the claim
Prepares the Explanation of Payment showing relevant amounts and deductions (i.e., unpaid payment, interest, refundable insurance and fees, deductions from auto insurance claim settlements)
Determines Retail Value and value at date of loss using appropriate reference materials
Prepares correspondence explaining adjustments, denials and makes written requests for missing information
Prepares Supplementary GAP payments based on new information submitted by lender, dealers, insurance companies and Agreement Holders
High school diploma required, finance and/or accounting courses preferred
Experience in a customer service role, strong preference for experience in an office and/or call center environment
Insurance experience a plus
Knowledge of finance and insurance
Microsoft Word and Excel

Claims Administrator Resume Examples & Samples

High School Diploma, 2 years’ college preferred
3 years of risk management, insurance, claims experience
Ability to utilize online claim management systems

Claims Administrator Resume Examples & Samples

Load Claims Notifications onto admin system
Prepare payment requests for settlement
Develop a good working knowledge with Claims Module
Communicate effectively with Internal and external clients
Update and maintain procedure notes/processes
Generate reports for internal/external clients
Maintaining Month End closure
Maintain claims admin system
Assist with audits when required which may include taking part in client audits or covering certain tasks for other members of the team
Good academic record - A level passes at minimum
Experience working in a similar role within Financial Services
Keen attention to detail with strong analytical ability
Intermediate to advanced MS Excel and Access skills required
Highly organized, delivery-orientated with the ability to proactively manage stakeholder expectations
Excellent organization skills and ability to plan and prioritize workload and work effectively under pressure
Customer focused; with the ability to develop relationships with both internal and external clients/customers
The ability to take on responsibilities and see them through to completion
Can work to deadlines and consistently meet agreed service standards
A good team player with good interpersonal skills

Claims Administrator Resume Examples & Samples

Assists in general administration of claims: Prepares and maintains claims files by obtaining reports of injury/illness from vessels; medical reports from medical providers and claimants; maintains insurance database; taking telephone calls from vessels, claimants, medical providers and attorneys; notifying appropriate office staff of claims when they occur; resolves minor claims issues
Reviews invoices from medical providers for accuracy and completeness ensuring that medical reports are included when necessary. Coordinate payment of medical invoices with medical providers and union medical plans, contracted medical auditors, and contracted nurse case managers. Prepares claims for recovery from underwriters or union medical plans and monitor recoveries
Provides information and documentation requested by the Claims Manager for internal and external auditors, outside company counsel and various departments in the company. Prepares month-end close to balance insurance system with the general ledger. Provide administrative support to the department as directed by supervisor, including filling and making copies
Confirms invoices for medical services received are authorized, accurately processed and transferred between the Insurance/Claims system and SAP completed and accurately
Prepares reports used by the accounting Department in the reconciliation of applicable insurance account numbers
Three to five years of experience in a position related to bodily injury liability or workers’ compensation insurance claims administration or adjusting required
Must be proficient in Microsoft Word, Excel, and Adobe Acrobat Writer

Claims Administrator Resume Examples & Samples

Meet our Support Center objectives which include… “If you are not serving the Guest, serve someone who is” and “consistently deliver an awesome family friendly experience so that every guest leaves happy.”
Work closely with your Claims Lead and Team to investigate General Liability and “Fast Track” incidents by effectively executing claims handling practices in accordance with departmental standards and procedures. Resolve guest’s complaints, issues and claims in a fair and equitable manner always upholding Chuck E. Cheese’s and Peter Piper Pizza’s core values
Perform quality investigations to ensure timely assessment of facts and liability by obtaining video/photos, statements, medical authorizations, records and expense documentation
Interview and work with guests, Cast Members, landlords, attorneys and vendors to help ensure complete and factual information is gathered on a timely basis
Utilize Origami (claims management system) to properly document claim files. Maintain accurate and complete notes and claim file documentation. Manage assigned claims using a diary/task system and act with due diligence to manage case backlog
Work closely with the Claims Lead and Team to determine an appropriate liability exposure. Set realistic reserves based on the facts of the case and anticipated outcome. Negotiate settlements with guests to reach an amicable resolution. Execute proper releases to ensure everyone is protected
Accurately process and ready expense documentation related to claims for entry into the review and approval process
Perform other duties and responsibilities as assigned
Customer Service or Guest Relations experience with a progressive organization
Claims handling is a plus but not required – We will train you!!
Experience in a self-insured environment is a plus
Willingness to commit to learning/studying to obtain a Texas Property/ Casualty or Multi Line adjuster’s license within 12 months of employment
Organized, detail oriented, flexible and able to multi-task
Exceptionally strong communication and math skill
Ability to work closely with team members in a friendly and engaging manner
Proficient with MS Office and Outlook

Junior Claims Administrator Resume Examples & Samples

Investigate claims by interviewing claimant, employer and witnesses
Maintain adequate reserves for life of claim
Bachelor’s degree (preferably in Risk Management or Business), or four or more years of equivalent work experience
Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously

Claims Administrator Resume Examples & Samples

1 year administrative experience, preferably with Insurance products
Proficient in MS Office including Word and Excel
Good command of spoken Chinese and fair of English

LMI Claims Administrator Resume Examples & Samples

Upload claims information submitted
Respond to customers enquiries and requests efficiently and effectively
Provide superior assistance to the claims and recoveries team members
Develop a good understanding of the mortgage industry and processes
Understand best practice and overall quality of policy origination requirements
Keep managers aware of potential issues, areas for process enhancement and lender educational requirements
A minimum of one year’s experience within the mortgage and or insurance industry
Organisational and communication skills
Demonstrated ability to work well in a team
A Strong attention to detail
Sound Excel and Word skills

Claims Administrator Resume Examples & Samples

Successfully manage workload in a timely and professional manner in line with company policy and credit control guidelines
Follow agreed processes and procedures to ensure customers are treated in a fair manner following the guidelines provided by clients and underwriters and ensuring the practice of TCF is observed
Actively follow team procedures; taking ownership of issues and brings to Team Managers attention opportunities for improved efficiencies to processes or procedures
Successfully use the technology and information available to identify and assist daily activity
Understand where KPI levels are consistently met or exceeded; acknowledging and seeking to remedy areas of concern when necessary; take ownership of lost opportunities
Provide an accurate and efficient ‘same-day’ administrative support, with duties including the actioning of Customer specific email inboxes and internal workflows
Consistently provide a high level of service through the successful nurturing of and cooperation with internal relationships with those departments who depend on or who influence own work
Proactively build own knowledge and seeks opportunities to develop own skills
Strong customer focus and team working skills adhering to internal and external customer satisfaction values
Proactive in reviewing own work and highlighting areas of concern
Reliable and flexible approach to work situations
Integrity towards individual customers and ensures that the interests of both the company and the customers are met
Proven success in a call centre or customer service environment or equivalent
PC literate with comprehensive knowledge of call centre software

Claims Administrator Resume Examples & Samples

Written and verbal communication skills to communicate with various departments and external clients
Proficient with Excel – sort filtering, formatting cells, converting decimals to dollars, moving data, creating formulas, etc
Critical thinking skills
Ability to multi-task and maintain a high production pace and focus
Support all functions2. Help to continually improve business processes and find workflow efficiency3. Ability to Multi-task and work with multiple computer systems at one time

Claims Administrator Resume Examples & Samples

Basic understanding of underwriting principles
Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient in Internet Explorer
Communicate effectively with all levels of internal and external personnel, both verbally and in writing
Negotiate with agents and brokers
Determine when problems should be escalated
High School diploma or equivalent, with a minimum of one (1) year of underwriting or related medical insurance experience. Associate degree preferred
Working knowledge of medical conditions/terminology and insurance products

Claims Administrator, Strata Resume Examples & Samples

Analytical with a high level of attention to detail and accuracy
Excellent communication skills (written & verbal)
Intermediate MS Office and Excel proficiency required

GAP Claims Administrator Resume Examples & Samples

Communicates with lenders, insurance agents, dealership finance and insurance managers, attorneys and agreement holders
Assembles all required documents; finance contract, GAP Agreement, insurance documents, police report, etc
Determines the payoff balance of the loan based on the interest calculation used in the Finance Contract, calculates interest to the date of loss and prepares an amortization schedule
Prepares the Explanation of Payment showing relevant amounts and deductions(i.e., unpaid payment, interest, refundable insurance and fees, deductions from auto insurance claim settlements)
Processes GAP Payments on the AS400
Office experience
Verbal communication skills
Familiar with automobile comprehensive and collision insurance

Claims Administrator Resume Examples & Samples

Check references on TIA system in line with post received
Act as point of contact for their Claims team by collating relevant information and any other request from the team
Undertake administration duties, such as photocopying, printing, faxing etc when required
Manage all settled batching of post scanned in mail room in accordance with procedure including offsite storage with Iron Mountain
Organise and sort incoming and outgoing post for the Claims area
Manage all electronic emails/faxes ensuring they are passed onto relevant claims departments and is completed within the agreed SLA
Manage kofax ensuring that batches of post are passed through to the relevant claims and ensure this is completed within agreed SLA
In order to adopt a flexible approach, the Claims Administrator may be required to assist in other claims areas e.g

Claims Administrator Resume Examples & Samples

Manage incoming mail, email and fax notification of claim
Assign work to claims analysts for handling
Initial claim set up
Management of claimant cheques
Manage extensive reports and audit requirements
Work very closely with claims analysts in all locations
Identify opportunities for process improvement
Communicate with clients, advisors, legal, internal partners and management
Experience with handling confidential information
Intermediate to advanced level Word and Excel skills
Proficient data analysis, research, problem-solving, decision-making, influencing skills
Willingness to embrace new business concepts, approaches and ideas
Interpersonal and strong customer service skills
Aptitude for dealing with demanding and sometimes contentious situations
Ability to manage/schedule a fluctuating, unpredictable and stressful workload
General understanding of Life Insurance

Claims Administrator Resume Examples & Samples

Inputs new loss and payment information on computer
Generates and maintains claims records, reports, and logs for assigned claims unit. Submits completed information to appropriate personnel or bureaus
Types forms and letters for claims representatives and adjusters. Sends out correspondence such as delay or rental letters and surveys to customers and agents
Take first reports over the phone, by mail, or fax and processes new losses
Requests title information and makes copies of all documents received from the processing of titles
Prefer 1 year of claims experience
Prefer 1 year of data entry experience
1 years previous administrative support experience preferred

Claims Administrator Resume Examples & Samples

University graduate or equivalent education
Bilingual in written and spoken French preferred
3 to 5+ years prior retail or customer service experience preferred
1 to 3+ years of customer service experience
Computer proficiency in Microsoft Office applications and system databases
Ability to work well in an individual and team environment

Claims Administrator Resume Examples & Samples

Answer in English and/or French inbound claims related calls from members, producers and others
Make callbacks in English and/or French as required
Proficiently determine the needs of the caller then provide accurate and timely resolution
Meet tight timelines under pressure while delivering quality service
Own the results, share work experiences and willingly seek and accept personal accountability
Continuously learn about customers, their priorities and their expectations
Take ownership and responsibility for resolving customer concerns with every interaction
Be flexible, personally embrace change and commit to continuous learning
Support the organization’s and the Claims Team’s key priorities
Demonstrate leadership, model customer service values and drive quality and process optimization
Manages business needs through entry level project and analysis work while assigning a high priority to customer excellence, quality and meeting service level agreements
Manage the claim notification process: including updating various systems and maintaining the claims register, sending out claim requirements and regular ongoing follow up for outstanding requirements
Communicate verbal and written information as appropriate to those with a need to know, ensuring information is clear, accurate and compliant with all legal, privacy, confidentiality and company standards
Perform all required calculations and ensure all activities are in compliance with reinsurance treaties, legal and internal standards, including timely submission of information to the reinsurance companies and of the various tax information forms to government offices
Assist other team members to ensure that the team meets objectives
Create ad hoc correspondence and reports for members, producers and external partners
Communicate with various Reinsurance Companies regarding the submission of claims under various reinsurance treaties, including the recovery of reinsurance funds owing on paid claims
Receive, verify and match claims benefit cheques to be mailed to claimants
Meet service level agreements and achieve productivity and quality standards
Deal with customer complaints defined in company guidelines
Meet privacy and compliance guidelines
Self starter with demonstrated ability to prioritize own work and ability to research/problem solve and make decisions both independently and collaboratively within a fast-paced team environment
Must be proficient in both verbal and written communication in both English and French to effectively communicate with internal and external customers/partners and vendors
Understanding of insurance products, services, systems and regulatory requirements, with the ability to recognize discrepancies, anomalies and inconsistencies
Results-oriented with emphasis on accuracy and attention to detail and the ability to understand and balance both the short and long-term impact of decisions and actions
Effective multi-tasking and time management skills, including the ability to adapt to changing demands and priorities
Strong organization skills to effectively monitor and track information with quick ability to learn and leverage new technologies
Strong reasoning and judgment to balance commitments, financial soundness and quality customer focus
Creative problem solving skills to resolve transactions and has an interest in research and problem solving
Mathematical skills needed for calculation of benefits, taxation and reinsurance
LOMA 281 and 291 courses an asset
Post-secondary education preferred and/or related work experience (minimum 1 year work experience)