Care Resume Samples

4.9 (116 votes) for Care Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the care job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
MT
M Turner
Magdalen
Turner
86038 Pamela Keys
Philadelphia
PA
+1 (555) 597 2038
86038 Pamela Keys
Philadelphia
PA
Phone
p +1 (555) 597 2038
Experience Experience
Detroit, MI
Care Team Assistant
Detroit, MI
Jacobson LLC
Detroit, MI
Care Team Assistant
  • Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
  • Workers’ compensation paperwork
  • Work with the Health Plan and management to determine community outreach involvement
  • Work well with the entire clinic team to provide exceptional patient care
  • Assist in the implementation/completion of provider orders and scheduling of patients for related procedures / test / follow-up appointments
  • Panel management
  • Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan and / or MSO policies
New York, NY
Care Manager Assistant
New York, NY
Wyman-Carter
New York, NY
Care Manager Assistant
  • Engage physician/provider to obtain or provide information related to patient care (e.g., modifying authorizations, redirecting care, clarifying orders/notes)
  • Assists the RN Care Managers with moving the patient through the continuum by communicating with and completing tasks as directed by the RN or supervisor
  • Follow specific procedures and adhere to data management compliance and demonstrate through knowledge of the data management process
  • Work with HCP co-workers in a cooperative, collaborative manner in day to day operations and special projects
  • Perform data entry for a significant amount of information form electronic or hardcopy source materials into EMR
  • Processes all requests for information following established legal guidelines
  • Responsible for quality and continuous improvement within the job scope
present
Philadelphia, PA
Territory Manager Textile Care
Philadelphia, PA
Wilkinson-Krajcik
present
Philadelphia, PA
Territory Manager Textile Care
present
  • Proactively identify, develop and implement solutions to improve results, customer service, and total cost
  • Establish target customer list and acquisition plan
  • Responsible for contribution margin improvement
  • Build contacts with customers, identify and influence decision makers / opinion leaders
  • Developing and maintaining strong relationships with our customers
  • Develop and maintain customer relationships at all levels
  • The drive and enthusiasm to provide solutions that add genuine value to your customers through the highest standards of service
Education Education
Bachelor’s Degree in Nursing
Bachelor’s Degree in Nursing
University of San Francisco
Bachelor’s Degree in Nursing
Skills Skills
  • Strong organizational and time management skills
  • Strong verbal and written communication
  • Ability to work effectively with people at all levels of the organization
  • Proficient in Microsoft Office (Excel, Access, Word and Outlook)
  • Able to type 25 wpm
  • Detail oriented
  • Excellent verbal and written communication skills
  • Excellent organization skills
  • Ability to work on multiple assignments and manage time effectively
  • Knowledge of medical terminology
Create a Resume in Minutes

15 Care resume templates

1

Director of Member Care-hautelook Resume Examples & Samples

  • Direct operations for in-house call center supporting more than 100 work-from-home representatives
  • Support Member Care leadership team in managing all aspects of department operations, including service levels and staffing
  • Oversee training and development for new and existing employees. Partner cross-functionally to understand business needs and influence technology, process and policy changes in support of customer needs
  • Oversee and forecast call center metrics
  • Create and maintain appropriate departmental reporting
  • Represent voice of the customer inside of company
  • 3-5 years of experience in management of member care function in consumer companies
  • 7-10 years of professional experience in consumer companies with significant involvement with member care function
  • Strong analytical skills, including proficient use of Excel
2

Seasonal Member Care Representative Resume Examples & Samples

  • Windows 7 or 8 OS only (Macs not acceptable)
  • No viruses, malware, spyware
  • At least 4 GB RAM and dual core processor 2 Ghz or higher
  • High Speed Internet (candidate will take a test at speedtest.net)
3

Associate, Jewellery & Leather Care Services Resume Examples & Samples

  • Partner with store Sales Team to service customers’ footwear, handbag, and jewellery repair requirements. Ensure that call tickets are completed to standard and that the correct information is communicated to the Repairs Coordinator
  • Review inventory supplies and re-stock as needed
  • Repair technical training or its equivalent
  • Previous experience with luxury footwear, leather goods, and jewellery items
  • 2 yrs. experience in similar capacity
  • Excellent communication skills and a customer-centric approach
  • Inspire with Services
  • Lead with Passion
  • Own it with Pride
  • Earn lasting Relationships
4

Seasonal Member Care Team Lead-hautelook Resume Examples & Samples

  • Passion for the fashion industry
  • 2-3 years’ experience in a call center environment
  • While this position requires an in office presence, the candidate will need the skill set to work effectively with a virtual workforce
  • Must be available to work weekends. Schedules will vary
5

Seasonal Member Care Help Desk Associate Resume Examples & Samples

  • Excellent verbal and written communication skills, including the ability to convey ideas, policies, and information to members using clear and concise language
  • A clear speaking voice with a professional tone and polished written communication skills
  • Has "thick skin" and is able to handle escalations in a calm and professional manner – must be able to consistently follow through with member communications
  • Able to handle escalations in a calm and professional manner – must be able to consistently follow through with member communications
  • Able to suggest improvements to the various communications by the company (eg. website, FAQ, etc.)
  • 2-3 years of experience in a call center environment
  • Requires an in office presence
  • Must be meeting or exceeding all departmental goals/essential functions
6

Consumer Care Rep Resume Examples & Samples

  • Monitors consumer contacts to ensure action on possible liability incidents, product or other according to risk management procedures. Communicate potentially troublesome areas and emerging trends to Consumer Communications Manager, Brand Directors, Director/Product Experience and Vice President
  • Ability to speak and write in Spanish a MUST. This includes oral, written, and reading proficiencies, demonstrating the proper articulation necessary to communicate with prestige brand customers
  • Basic knowledge of arithmetic
  • Must be able to work well independently
  • Must present a professional appearance and demeanor
  • Must successfully pass written and practical tests and achieve scores equivalent to national standards
  • Must be able to work in a multi-task environment. · Must be able to work overtime as needed
7

Eye Care Director Resume Examples & Samples

  • Consult with supervisor and affiliated doctors on guidelines for Medicare and insurance coding and billing related to eye exam and related covered services to optimize revenue in compliance with the law and guidelines
  • Coach OD on practice management skills in providing a thorough eye exam efficiently, utilizing equipment and instruments effectively (e.g., appropriate utilization of visual fields, retinal photography, dilation, etc.). Coach doctors on appropriate supervision and training related to delegation of optometric support functions
  • BA/BS in business, health care or related field or equivalent experience
  • OD degree; licensed to practice optometry in at least one of the states where Target Optical does business
  • Key competencies include: Leadership, Drive for Results, Motivate and Influence, and Critical Thinking
  • Minimum of six years of at least one of the following (may be combined experience in more than one area)
  • Multi-unit responsibility for physician or optometric practice management, or
  • Franchising, subleasing or contracting responsibility for an optical company, ophthalmology group, practice management company or health care/ ophthalmic goods and services vendor, or similar experience
8

Consumer Care Representative Resume Examples & Samples

  • Ability to type 50 WPM while talking on the phone with consumer
  • Ability to handle fast pace and stress
  • Two years customer service experience
  • Excellent written and verbal communication skills essential
  • High school diploma or equivalent; College coursework a plus
9

Care Team Manager Resume Examples & Samples

  • 3+ years of experience in Utilization Review or Care Management of the Chronically Ill and Disabled in an ethnically diverse population
  • BSN or Advanced Degree
  • Knowledge of managed care concepts and community and home based care
  • Knowledge of UAS-NY assessment
  • Managerial experience working within a community based home health organization
  • Managerial experience working within an MLTC program
  • Solid problem-solving and analytical skills
  • Bi/Multilingual
10

Coordinator of Care Resume Examples & Samples

  • Minimum of one year of acute, medical-surgical nursing experience
  • Licensed with current Registration to practice as Registered Professional Nurse in NYS
  • Excellent clinical and assessment skills with the ability to work within an integrated health care team
  • Effective critical thinking skills and the ability to problem solve independently
  • Excellent verbal and written English skills
  • Ability to travel in a designated area within NYC
  • Bilingual in English and Russian, Spanish, or Mandarin/Cantonese
  • Associate's/Diploma from an accredited school of Nursing, Bachelor's Degree
11

Coordinator of Care Resume Examples & Samples

  • 1+ year of Acute. Medical-Surgical Nursing experience
  • Associate's Degree from an accredited School of Nursing
  • Solid clinical and assessment skills
  • Effective critical thinking skills
  • Bilingual (English and Chinese / Russian / Spanish)
  • CHHA / LTHHCP experience
12

Coordinator of Care Resume Examples & Samples

  • Associate's/Diploma from an accredited school of Nursing
  • Current registration to practice as Registered Professional Nurse in NYS
  • Ability to travel $
  • CHHA/LTHHCP experience
13

Coordinator of Care Resume Examples & Samples

  • 1+ year of Acute, Medical-Surgical Nursing experience
  • Associates/Diploma from an accredited school of Nursing
  • Solid clinical and assessment skills with the ability to work within an integrated health care team
  • Bilingual (English and Spanish / Russian / Chinese)
14

Manager of Managed Long Term Care Resume Examples & Samples

  • 2+ years of related Managerial experience
  • Bachelor's Degree in related field
  • NYS Registered Nurse (RN) license, Licensed Master Social Worker (LMSW), and/or Licensed Clinical Social Worker (LCSW)
  • Managed Long Term Care experience
  • Previous experience working with regulators, medical, health and social service providers and staff at all levels
  • Proven ability to affect outstanding health care and financial outcomes
  • 5+ years of Managerial experience
15

Regional Manager of Hospice Care Resume Examples & Samples

  • Supervise members of clinical team (RN, LPN, SW, Chaplain, CHHA)
  • Provide leadership and counsel to clinical personnel to enhance staff development
  • Identify needs for staff education
  • Work with the scheduling department to arrange team coverage for on-call and staff time off
  • Participate and provide leadership in the team for regular IDT meetings
  • Engage relevant referral sources as appropriate within team territory and coordinate with regional Community Education Liaisons regarding client issues and growth opportunities
  • Partake in occasional field work
  • Active RN license in New Jersey
  • 1 year of hospice or public health nursing experience
  • ASN Membership
  • Strong leadership experience
  • Flexible schedule with a strong ability to multi-task
  • At least 1 year of field supervisory or management experience
16

Coordinator of Care Resume Examples & Samples

  • 1+ year of Acute Care and/or Medical-Surgical Nursing experience
  • Exceptional clinical and assessment skills
  • Solid critical thinking and problem solving skills
  • Bilingual (English and Russian / Chinese / Spanish)
17

Actuarial Analyst Level, Long Term Care Resume Examples & Samples

  • Initiates, organizes, and directs actuarial research, experience studies, statistical analyses, calculations and audits
  • Develops actuarial assumptions to use in pricing, reserving or actuarial modeling, including experience studies in support of assumptions
  • Coordinates, prepares, and performs actuarial analyses to develop pricing strategies, valuation approach or risk management strategies
  • Prepares actuarial portion of financial reports or other documents (e.g. state insurance department filings, rating agency survey forms, internal management reports, etc.)
  • Communicates actuarial research results to business unit management
  • Maintains documentation of actuarial research and analyses
  • Provides consultation and clarification on actuarial models and risk issues
  • May supervise one or more Actuarial Analysts, Actuarial Students or Actuarial Technicians
  • ASA (preferred)
  • 1 to 3 years Modeling and/or Long Term Care business exp(preferred)
  • Experience working with AXIS(preferred)
18

Foster Care Case Planner Resume Examples & Samples

  • Bachelor's degree in a related field
  • Able to establish working relationships with clients in need of counseling and supportive services
  • Able to effectively engage parents
  • Ability to apply theory of change
  • Willingness to facilitate groups with parents and foster parents
  • Ability to work cooperatively with their agency supervisor(s), consultants, ACS and other team members
  • Commitment to work from a strength based and/or youth development perspective $
  • MSW or one year of related experience
19

HP Indigo Care Centre Agent Resume Examples & Samples

  • Connect with right entities to familiarize with new upgrades
  • Plan SW upgrades with customers
  • Perform SW upgrades
  • Track SW upgrades performed in HP tools
  • Report weekly/monthly SW upgrades performed
  • Escalate when needed
  • Assure customer satisfaction is high
  • Multi-Tasking abilities
  • Formal Education & Specialization certification
  • Analytical & Troubleshooting Methodology
  • Remote / Virtual troubleshooting
  • Professional Communications & Listening
  • Job Flexibility
  • Technical Writing skills
  • Judgment Skills, decisiveness
  • Language Skills in English (Fluency Written & Verbal). Additional language are German or Italian & Spanish
  • Motivated to improve Customer Experience
  • Good verbal and written English skills plus German and/or Italian & Spanish
  • Graphic and/or printing knowledge is a plus
  • Remote customer service experience
  • Education: Bachelor level or equivalent
  • Affinity to software
  • Knowledge of Microsoft Windows, MS Office, LYNC (Messenger) and screen share applications
20

Msw Field Care Manager Resume Examples & Samples

  • Understand clinical program design, implementation, and management, monitoring, and reporting
  • Must have: MSW OR Registered Nurse with 3 years of experience of in home case/care management
  • MUST LIVE 10-20 MILES FROM WESTON, WV
21

Transitional Care Manager Resume Examples & Samples

  • 2+ years of Acute experience
  • Previous experience with Assessments and Discharge Planning, and work in a fast-paced environment
  • Experience with Case Management in a Hospital setting
  • Interqual/Milliman experience
22

Psychiatric Care Manager Resume Examples & Samples

  • 2+ years of Psychiatric experience and a passion for psychiatric patient care
  • PRI certified
  • Previous Utilization and/or Concurrent Review experience within an Acute Care facility
  • Previous experience with Assessments and Discharge Planning
  • Solid clinical skills
  • Interqual / Milliman experience
  • EPIC and Allscripts experience
23

Care Concierge Specialist Resume Examples & Samples

  • Document per protocol and communicate pertinent information to designated person and/or persons
  • Maintain call count goals on a weekly basis
  • Acquire knowledge of the process flows for the department
  • High level of detail and organizational skills
  • Ability to multi-task without losing sight of accuracy & quality
  • Skills to use a variety of electronic information processing tools and multiple software programs
  • Ability to establish priorities, work independently and proceed with objectives without direct supervision
  • Ability to work a full time (40 hours minimum) flexible work schedule to include some weekends. Consistent attendance is critical to this call center involvement
  • Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish and English
24

Home Care Scheduler / Office Assistant Resume Examples & Samples

  • Performs accurate data entry and files office records
  • At least 1 year of administrative or related experience in a professional environment
  • Strong attention to detail; ability to manage many details related to data entry, scheduling, follow-up requests and file maintenance
  • Must be available for on call at 5:00 pm - 8:30 am weekdays and 24 hour coverage on the weekends as needed
25

Charity Care / Medicaid Consultant Resume Examples & Samples

  • Compiling information for new and recon Medicaid applications following up with resident, family members and internal/external sources to ensure timely completion
  • Completing and/or following-up on all forms related to Medicaid eligibility (SRT, 3871, ID Screen, LOC, etc.)
  • Maintaining and updating DHR list/Provider Relations
  • Maintaining/updating Medicaid Pending log
  • Travel is required at least 50% of the time
26

Telephonic Care Manager for Illinois Dual Eligible Members Resume Examples & Samples

  • Proactive telephonic outreach to eligible Humana members and engage participation in Humana Cares Complex Care Management program
  • Works Collaboratively with other members of the Humana At Home Interdisciplinary team-to include; Humana At Home Care Managers-Social Services, Field Care Managers and Community Health Educators
  • Bilingual –Spanish, English, Polish
27

Care Manager Assistant Resume Examples & Samples

  • Runs reports from care plan documentation to identify tasks requiring attention of Care Manager and follows up with Care Manager to ensure tasks are current
  • Conducts monthly visits to AEC members living in facilities and documents all interventions, interactions and observations in the members file
  • Assists Care Manager by making and documenting monthly update calls to home members, as required
  • Assists as needed in member Medicaid application process and resolution of pending issues to ensure efficient and effective eligibility status
  • Tracks Medicaid appointments to ensure members do not lose eligibility
  • Inputs member care plan update/action data into database system (Q)
  • Helps prepare and mail update letters to members
  • Knowledge of Microsoft Office Programs, e.g. Word and Excel
  • Current Driver's License and auto insurance
  • Prior experience working in a case management environment
28

Member Care Manager Specialist Sector Resume Examples & Samples

  • Demonstrated exceptional service through professionalism, ownership, and initiative
  • Proven commitment to team through collaboration and positive, proactive, communication
  • Excellent verbal and written communication skills – ability to convey and develop ideas, policies, and information to team members using clear and concise language
  • Must be able to handle multiple tasks while working independently, without direct supervision, and be able to direct and manage the work of others
  • 3+ years’ experience in a Contact Center environment, with a minimum of one year supervising a team of representatives
29

Ambulatory Direct Care Services Assistant Resume Examples & Samples

  • Telephonic and computer skills
  • Sound problem-solving and communication skills
  • Ability to maintain confidential information $
  • Previous experience as Nursing Assistant
30

Onsite Dedicated Care Manager Resume Examples & Samples

  • Help manage population and provide information to provider, staff and members
  • Identify quality gaps and implement appropriate solutions
  • Provide knowledge on appropriate Humana programs to providers and members
  • Complete ad hoc searches as required for development of financial models and metrics to support clinical programs and initiatives
  • Work with Humana Case Management team regarding member status toward success programs
  • Experience in Case Management, Disease Management and Quality Improvement
  • Proven successful experience completing efficient health-related research, with associated analysis and conclusions
  • Excellent computer and communication skills
  • Experience working in integrated health systems or hospitals
31

Care Manager American Eldercare Resume Examples & Samples

  • Coordinates development of care plan for members by meeting with members, caregivers, healthcare providers, and appropriate individuals to integrate services required to effectively meet the member’s needs
  • Coordinates formal and informal services and resources with in- and out-of-network providers and monitors delivery to ensure effective and timely service provision in accordance with care plan
  • Visits members on a scheduled and as-need basis to monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan and modifies treatment plans to comply with changes in clients' status
  • Documents all interventions, interactions within 5 calendar days of event and in compliance with all contract standards & expectations, and company requirements
  • DOEA 701B Assessment experience
32

VP, California Integrated Care Resume Examples & Samples

  • Represent Humana and the Market President in the development of relationships with California IPA’s and other provider groups
  • Drive improvement in each IPA’s ability to provide quality, cost-effective care for our members through influence, partnership, and collaboration
  • Create opportunities to optimize evidence-based, quality care, and assist in the transition and/or increased participation in a value-based model and associated financial rewards
  • Develop comprehensive knowledge of Humana’s Senior Products organization, strategy, capabilities, and the current state (deployment) of the Integrated Care Model to improve member outcomes/quality of care
  • Develop trust/credibility and collaborate with a broad range of internal stakeholders; successfully work across boundaries in a highly matrixed organization including key leaders within Senior Products, National Contracting, Healthcare Services, Provider Development, Medical Management and Finance
  • Create innovative, strategic partnership opportunities which increase shared reward opportunities with providers; develop tactics which integrate Humana’s health and well-being strategies and commitments into provider orientation and ongoing communications
  • Establish a leadership perspective which promotes collaboration among inter-dependent functions as a fundamental tenet of the Humana culture, and critical to the success of our core business strategy
  • Leverage clinical data analytics and healthcare outcomes to demonstrate Humana’s success in meeting NCQA benchmarks for HEDIS measurement
  • Regularly communicate key IPA operational metrics and trending for California market performance versus plan; acknowledge and celebrate improvement and critical “wins,” highlighting respective impact on associates, members, providers, and other stakeholders. Develop and implement corrective action plans for any metrics that are underperforming
  • Project manage key provider relationship opportunities, serving as the point person for tracking and reporting on provider interests, commitments, resource requirements, timelines and related action items
  • Drive and support initiatives to position Humana as a leader in helping people achieve lifelong well-being and align this objective with business strategies supporting Senior Products
  • Represent Humana as a progressive thought leader on Health Care Reform initiatives and our approach to improving our health care system
33

Msw-field Care Manager Resume Examples & Samples

  • Evaluate member needs and implement appropriate interventions with Humana Members participants in their place of residence (Home, Assisted Living or Long Term Care Facility)
  • Knowledge of community health and social service agencies and additional community resources
  • This role is considered patient facing and is part of Humana At Home’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
  • Licensed Social Worker
34

Referral Specialist & Care Concierge Team-frontline Leader Resume Examples & Samples

  • Previous call center leadership experience or 1-2 years mentorship and training among peers related to technological systems and various business lines
  • 3-5 plus years of professional experience
  • Ability to meet or exceed business goals while providing perfect member experience
  • Ability to develop, mentor and train associates at all levels. (New associates and seasoned associates)
  • Ability to review current processesand provide modification as the business needs change and present the changesto the business leaders
  • Promote a positive team attitude
  • Excellent keyboard, web navigation skills and proficiency with Microsoft office product such as Word, Excel and Visio
  • Flexible scheduling availability, with evenings and occasional weekends as business needs dictates
  • 1-3 plus years of previous management/supervisor level experience
  • Proficiency with all Microsoft office to include: PowerPoint, Visio, CGX, hCAT, auto dialer
  • Ability to review current processes and provide modification as the business needs change and present the changes to the business leaders
  • Previous call center leadership experience
  • Bilingual-Fluent in Spanish and English
35

Member Care Representative Resume Examples & Samples

  • Answer customer’s questions regarding fit, style, returns, credit history, shipping time, and sales platform
  • Communicate with customers via email and phone
  • Can convey ideas, policies, and information to customers using clear and concise language
  • Ability to handle complaints in a calm and professional manner, even when handling unpleasant customers
36

Product Manager, Protect & Care Resume Examples & Samples

  • Lead the ideation, technical development, and launch of innovative products for customer support
  • Establish shared vision across the company by building consensus on priorities leading to product execution
  • Drive product development with a team of world-class engineers and designers
  • Define and analyze metrics that inform the success of products
  • Interact and coordinate with cross-functional team across Product, Engineering, Operations and Public Policy
  • Understand Facebook’s strategic and competitive position and deliver products that are recognized best in the industry
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
37

Care Navigation Front Line Leader Resume Examples & Samples

  • Manage team of Care Navigators working with PCP’s to identify care gaps prior to member appointments
  • Identify potentially unnecessary services (over and under- utilization), care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
  • Partner with physicians/practice staff to encourage and influence member participation in clinical programs and completion of HEDIS gaps
  • Identify underlying issues that contribute to gaps in care and/or high utilization and work with provider to problem solve and implement successful strategies
  • Develop working relationships with Local Humana Market Representatives throughout Florida to enhance and develop programs to maximize services to our members
  • Review metrics for Florida markets and assist in developing programs to better utilize Transcend/Humana’s systems and resources
  • Experience in utilization or case management
  • Health Plan experience highly desired
38

Home Care Scheduling Specialist Resume Examples & Samples

  • Reviews Santrax records daily to ensure that all staff are at client visits as scheduled; follows up immediately on any discrepancies
  • Reviews all homecare schedules daily in preparation for payroll and obtains billing approvals by manager as needed
  • Answers phones and triages calls to appropriate professionals in the branch
39

Care Manager American Eldercare Ormond Resume Examples & Samples

  • Orients new members and/or their caregivers to provide full explanation of individualized care plan and the use of the handbook and provider directory
  • Advocates for members that are temporarily housed in acute care facilities by communicating weekly and as needed with the facilities to identify and document barriers and to play a role in discharge planning to ensure placement in a less restrictive setting
  • Must be detailed oriented
  • Bilingual a plus
40

Front Desk Receptionist, Met Care Resume Examples & Samples

  • Greets patient upon arrival and verifies appointment date and time
  • Requests patient’s name and time of arrival on sign-in sheet
  • Verifies patient’s eligibility prior to following day’s appointments
  • Update and verify demographic information as applicable
  • Secures patient’s signature on all forms required
  • Collects co-payments as applicable
  • Notifies medical assistants of patient arrival. Maintains patients informed of progress or delays in physicians’ schedules
  • Schedules follow-up appointments with primary care physicians and specialists
  • Responds to incoming telephone call in a courteous and professional manner
  • Transfers calls to the appropriate extensions as necessary
  • Takes messages and distributes them appropriately
  • Distribute incoming faxes via EMR and faxes reports as requested by physicians
  • Confirms patients’ following day appointments
  • Re-schedules no-show patients
  • Mails no-show letters
  • Addresses patients’ problems/concerns as they arise
  • Complies with company and regulatory agency guidelines
  • Attends departmental meetings as required
  • Checks out patients and prints visit summary as per office protocol
  • Minimum of 1 year of medical office experience (patient facing/patient services focused)
  • Excellent customer service skills and telephone skills
  • Excellent computer skills, organizational, and multi-tasking skills
  • Prior experience with EMR’s
  • Experience in a medical reception role
  • Exposure or familiar with ICD and CPT codes
  • Experience with Geriatrics
41

Cust Care Professional Resume Examples & Samples

  • Research highly escalated mortgage customer complaints sent from various sources within Mortgage Banking: including phone, email, social media, and third party vendors
  • Communicate effectively with many levels of management, while conducting a thorough investigation of customer complaints
  • Utilize various Chase mortgage and customer service databases to carry out research and track information regarding customer complaints
  • Analyze customer complaints to ensure federal and home lending guidelines are followed during the loan origination process
  • Work closely with internal compliance officer in order to validate research and review department policies
  • Ability to interact with all levels within the organization with a specific emphasis placed on the ability to effectively interact with Business Partners and Senior Leaders throughout the organization
  • Ability to interact with third parties including, but not limited to, attorneys, investors, state and federal regulatory representatives
  • Excellent negotiation and customer service skills
  • Ability to effectively address difficult, elevated customer service issues
  • Strong customer service, interpersonal and relationship skills
42

Coordinator of Care Resume Examples & Samples

  • Associate's / Diploma from an accredited school of Nursing
  • 1+ year of acute, medical-surgical nursing experience
  • Licensed with current Registration to practice as a Registered Professional Nurse in New York
  • Excellent clinical and assessment skills with the ability to work within an integrated healthcare team
  • Effective critical thinking skills and the ability to problem solve
  • Bilingual in English and Chinese
  • CHHA/LTHHCP
43

Post-discharge Care Manager Resume Examples & Samples

  • New York State Registered Nursing license
  • 1+ year of experience as a Nurse Case Manager in a hospital setting
  • Proficiency with computer platforms
44

Cardiology Care Manager Resume Examples & Samples

  • 2+ years of related Cardiology or Cardiac Rehab experience
  • Utilization and/or Concurrent Review experience with an acute care facility
  • Knowledgeable with assessments and discharge planning
45

Coordinator of Care Resume Examples & Samples

  • Associate's Diploma from an accredited school of Nursing
  • Excellent clinical and assessment skills
  • Ability to problem solve independently
46

Care Concierge Resume Examples & Samples

  • Flexibility is a key requirement
  • Work collaboratively with other associate and members of the clinical leadership team
  • Additional responsibilities as deemed appropriate by Humana Cares Leadership
  • High School Diploma
  • Professional communication in both verbal and writing skills
  • Intermediate to advanced computer skills and knowledge of Microsoft Word and Excel
  • Associate’s degree or equivalent from two-year college or technical school OR six months to one year related experience and/or training
  • Adaptable with the ability to thrive in a fast paced environment
47

Care Center Manager Resume Examples & Samples

  • Provides training to associates and new hires on all facets of the Customer Care Center operations including customer services, products and technical needs
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management and providing oversight to all technical systems while partnering with the remote IT support teams
  • Analyze department performance, develop, implement and maintain performance standards in line with Company goals and objectives
  • Develop, prepare and review reports for senior leadership
  • Resolve escalated customer issues, review and respond to complex issues and questions
  • Review, investigate and resolve inquiries regarding customer service issues
  • Develop sales plans with targeted sales goals; report department results
  • Maintain contact with other departments (e.g. IT, Scheduling, HR, Facilities)
  • Communicate call center performance reports by analyzing and summarizing data and trends
  • Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
  • Develop and implement department policies and procedures
  • 2-4 years in a management capacity in a large or multi-site inbound call/contact/e-care center
  • 2-4 years providing training in a call center environment, retail care center experience preferred
  • Experience managing a work from home support team preferred
  • Technical experience with call center systems and applications and Microsoft Office including Excel, Access and PowerPoint
  • Strong knowledge of Technical Support processes and procedures, the ability to produce reports and analyze data
  • Proven experience in high-volume, results-oriented environment requiring flexibility
  • Strong and effective written and verbal communication skills, ability to tailor your message to your audience
  • Discipline to work remotely from home
48

Acute Care Registered Nurses Resume Examples & Samples

  • Emergency Department/ Emergency Room
  • Hematology/ Oncology
  • Orthopedic
  • ICU/ CCU
  • Mother/ Baby
  • Medical Surgical
  • MICU/ NICU/ PICU
  • Psychiatry
  • Telemetry
  • State-Licensed Registered Nurse
  • Experience in acute care
  • Compassionate, diligent and accountable
  • 2+ years of experience within specialization
49

Affordable Care Act Product Coordinator Resume Examples & Samples

  • Function as administrative liaison with internal CBIZ employees and external clients in matters related to ACA CheckPoint
  • Schedule webinars and follow-up on demonstrations with CBIZ clients, prospects and internal CBIZ employees
  • Audit monthly vendor invoice and initiating billing and commissions; reconcile monthly invoices for Employee Benefits clients
  • Document and research product errors
50

Care Plus Medical Director Resume Examples & Samples

  • Develop strategic initiatives to improve quality, appropriate utilization, and performance measures
  • Support the implementation and ongoing efforts of performance improvement plans to address variances
  • Lead or provide guidance on initiatives to improve member’s quality of life and health outcomes
  • Engage with key external stakeholders that provide services and support to CPHP and/or CPHP members as needed, including peer to peer consultations
  • Interface and collaborate with other clinical and quality service areas of Humana and CPHP to promote and preserve CPHP’s clinical program integrity and expansion
  • Identify opportunties to achieve appropriate utilization and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
  • Examine clinical programs information to identify members for specific care management and/or disease management activities or interventions by utilizing established screening criteria
  • Conduct formal ICT meetings with care management team(s) in the effort to improve the health outcomes of members, support any transition of care needs, and guide the team(s) in assisting members in the management of their disease states
  • Graduate of a recognized school of medicine with an active/current license to practice medicine within the State of Florida (M.D. or D.O.), required
  • Board Certified/eligible in a primary care specialty, preferred
  • 3 to 5 years of managed care experience, required
  • 2 to 3 years of utilization management experience, required
  • Active Florida Driver’s License, required
  • Intermediate computer skills (MS Word, Excel, Power Point, and medical related software), required
  • Overall knowledge of Medicare Standards and regulations, required
  • Interpersonal and communications skills, required
  • Customer Service skills, required
  • Strong organizational skills, required
51

Partner Care Representative Resume Examples & Samples

  • Superior interpersonal skills, as well as oral and written communication skills
  • Exceptional customer service focus and consultative mentality
  • Excellent problem solving skills including the ability to interpret a variety of questions and determine best resources for answers
  • Ability to understand and relate to the varying business needs of our Partners
  • Proficiency with a variety of technology, with willingness to master tools you don’t know
  • Ability to troubleshoot technical issues for others in order to reduce the number of issues being escalated to the Tech Support team
  • Collaborative and proactive in sharing knowledge and experience with team members
  • Excellent computer skills, especially with Microsoft Office Suite
  • BA, BS in education, business, communications, humanities, psychology or equivalent
52

Care Managment Supervisor Resume Examples & Samples

  • Provide managerial oversight of Humana At Home Personal Health Coordinators
  • Provide leadership, motivation and teaching of Humana At Home coaching techniques
  • Oversight of overall office operations
  • Participate in the promotion of the multi-disciplinary healthcare team
  • Ensure compliance and accuracy regarding clinical program design, implementation, management, monitoring and reporting
  • Active Florida R.N. (Registered Nurse) license with minimum education requirement of an Associate’s Degree in Nursing
  • Requires 3 years of leadership / management experience
  • Flexible scheduling availability, with evenings and occasional weekends as business needs dictate
  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
  • Must be Fluent Spanish and English
  • Bachelor Degree in health-related field
53

Commops, Field Care Liaison Resume Examples & Samples

  • Perform day of job troubleshooting for technicians, CAEs and fellow employees to allow successful completion of customer orders
  • Work with both internal and external resources and maintain detailed information in the work log of the appropriate tool / application
  • Provide support to local market field technicians, operations support staff and other technical and business support groups, as needed and as requests come in via phone or email from these groups
  • Handle escalated calls and advanced billing system tasks
  • Provide advanced technical assistance with all LOBs
  • Work and update tickets in TTS (trouble ticket system) based on priority, with a goal to resolve issues within the allotted time to repair
  • Provide documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment
  • Maintain all records and logs related to the assignment of field personnel and on time arrival
  • Use data to prepare daily, weekly, monthly and other periodic reports
  • Keep all field managers and supervisors aware of escalation status
  • Resolves issues regarding installations and service calls. Performs data entry and work order modifications. Resolves order discrepancies in advance of Technicians being routed to appointments. Maintains contact via phone or text when Technicians are on site
  • Supports order modifications including rates/packages/provisioning codes, installation charges and points/quota. Ensures workflow in advance of Technicians being routed into the field
  • Provides operational support to Technicians; works with both internal and external resources and maintains detailed account notes of all actions taken in the appropriate tool/application
  • Maintains daily operational records for feedback to cross-functional areas, including Care & Order Management
  • Handles inbound contacts (phone calls, emails, and text messages) from CommTechs regarding troubleshooting mobile devices
  • Provides soft check-in exceptions (AdvanTECH fall-out) when the need arises
  • Supports real-time service verification (QC of levels) using Grand Slam and Home Health Check
  • Demonstrates active listening skills. Ensures mutual understanding and effective communication of information. Represents the Company in a positive, professional manner. Minimizes need for further customer escalation
  • Demonstrates strong ability to analyze and solve problems
  • Maintains records and logs related to the assignment and on time arrival of field personnel
54

Cleint Care Analyst Resume Examples & Samples

  • Bachelor’s degree or equivalent professional experience
  • Demonstrated work experience and skills in successful dealing with ambiguity to solve complex customer issues
  • Must be knowledgeable and have experience troubleshooting BBVA Compass deposit products/process issues
  • Strong operations background
  • Must have the ability to think and act independently, identify problems, find resolutions, manage time to handle multiple issues simultaneously, use good judgment and manage problems through to resolution
  • Loan research and Online Banking knowledge a plus
  • PREFERRED QUALIFICATIONS
55

Conceptwave / Order Care Solution Architect Resume Examples & Samples

  • Reference and recommend industry and ConceptWave/Order Care best practices
  • Understand Customer Requirements and business processes; translating those into a solution that satisfies business requirements & customer expectations
  • Engage in pre-sales activities, i.e. Conduct/Lead Customer workshops, play an active role in supporting regional business engagements
  • Ability to engage and assume lead Solution Architect role during project realization
  • Has frequent contact with customer at all levels. The candidate should expect traveling to customer sites and may be required for extended travel
  • Help design and implement a SID model to provide a unified data model across systems
  • Provide a Systems Integration roadmap for Order Management Systems (specifically ConceptWave/Order Care) and how to integrate with other OSS and also BSS systems in either a stand-alone systems implementation or as part of an OSS/BSS transformation program
  • Experience on integrating Conceptwave/Order Care suite including operative experience on Service Designer tool
  • Knowledge and mastery of Conceptwave/Order Care SW stack: RDBMS, Application Server (middle tier), Process Engine, Application Layer
  • Experience in using standard Conceptwave/Order Care modeling and integration methods: conversion maps, task compensation, templates
  • Experience in operating production solutions and in managing migrations of orders, flows, processes and other entities managed under a ConceptWave/Order Care solution
  • Strong Software documentation and configuration management methodology and discipline
  • At least 5+ years of Solution Architecture experience
  • Been involved in leading or being part of at least 3 engagements related to the above mentioned roles and responsibilities
56

Telephonic Care Manager Resume Examples & Samples

  • Actively participate in all enrollment activities
  • Works collaboratively with other members of the interdisciplinary team-to include; Primary Care Managers, Social Services, Field Care Managers and Community Health Educators
  • Additional responsibilities as deemed appropriate by leadership
  • Active Registered Nurse (R.N.) license
  • 2 years of case management experience
  • Registered Nurse with 3 years clinical nursing experience
  • Working knowledge of discharge planning, telephonic triage and disease management experience
  • Must have a separate room with a locked door that can be used as a home office to ensure you and your members has absolute and continuous privacy while you work
  • Ability to work a full-time (40 hours) flexible work schedule.Days will be five total with Saturday as one of them between the hours of 8am-8pm EST
  • Compact Nursing License or licensed in Multiple states
57

Candidate Care Program Manager Resume Examples & Samples

  • Create and implement a signature candidate experience at scale across our APAC locations
  • Build effective partnerships with the client groups and recruiting leadership to support current and future requirements
  • Lead and develop project initiatives to streamline our interview process, as it relates to the candidate experience
  • Weekly data and metrics reporting on interviewing activity to inform the Recruiting Strategy
  • Support a team of recruiters with the objective of efficiently and successfully scheduling high-volume interview activity
  • Manage a team of Recruiting Coordinators & Schedulers across Singapore, Hyderabad, Hong Kong and Tokyo
  • Hire, onboard and train Recruiting Coordinators & Schedulers
  • Plan and recommend resource alignment and workload across the Coordination team
  • Lead and develop innovative, scalable solutions that improve efficiency across the APAC Coordination team
  • Act as an internally and externally facing representative of Facebook and our Recruiting team
58

Consumer Care Manager Resume Examples & Samples

  • Develop & maintain extensive knowledge of brand initiatives, product launches and utilize information to best educate team and consumers
  • Must develop an extensive knowledge of all contact center software to be used in administering KR’s consumer relations business, telephony management, contact management, online sales and requisite manufacturing applications; must be capable of training others on all systems; and must ensure business continuity plan and training for instances when one or more systems are unavailable
  • Systems administration for consumer response/analytic database: define and update data in predetermined tables and enforce rules to maintain integrity of data, and document standards
  • Maintain/enhance consumer contact system requirements, capabilities and recommend systems and processes changes to ensure an effective & efficient system
  • Five years consumers call center management including people management experience
  • Systems administration experience with an analytical contact management system
  • Proven success at in-person and electronic training experience
  • Direct response copy writing experience, a plus
  • Must have a thorough understanding of call center setup and be comfortable with high call volumes
  • A passion for our products and consumers
  • Ability to navigate social media sites and tracking tools
  • Ability to maintain complete confidentially of all customer data and interactions
  • Ability to multitask to ensure efficiency
  • Bachelor’s degree in Consumer Science, Marketing, Communications or a related field required
59

Technical Program Manager, Protect & Care Resume Examples & Samples

  • Manage cross-functional initiatives to improve our user support systems
  • Articulate the technology, requirements, goals and milestones of your team
  • Define and own metrics and key performance indicators
  • Build subject matter expertise in your area and stay up to date on technological developments
  • Determine who your customers are and communicate technical requirements to teams you depend on
  • Reduce surprises during execution and own progress reporting
  • Work with PM and Engineering to define your team's strategy
60

Member Care Return Specialist Resume Examples & Samples

  • Logging inbound RTS Orders
  • Completing address updates, and/or contacting members for further instruction on how to process return(s)
  • Process delivery error reports from respective vendors, update delivery addresses and/or contact members for further instruction, prior to the order being returned
  • Complete WMS Report daily
  • Take ownership of all customer queries and proactively follow through to resolution
  • Exhibit an effective knowledge of business processes and systems in order to be effective
  • Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
  • Work closely with assigned supervisor to communicate any concerns/successes
  • Contributes to a team environment and positive culture
61

Coordinator of Care Resume Examples & Samples

  • Associate's Degree or Diploma of Nursing
  • 1 year of acute medical-surgical nursing experience
  • Ability to function in an integrated healthcare team
62

Seasonal Member Care Workforce Analyst Resume Examples & Samples

  • Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments
  • Enter real time exceptions into the WF Management software that align with agent activity states
  • Utilize call center tools to observe agents actual state compared to agents scheduled state (schedule adherence monitoring)
  • Manage real-time inbound call traffic to help ensure that service levels are met
  • Offer OT and VTO as service levels permit
  • Prepare and maintain reports and dashboards
  • Understand the implications of day-to-day business decisions
63

Seasonal / Temporary Care Center Supervisor Resume Examples & Samples

  • Supervise a team of associates; motivate, counsel, and coach assigned staff
  • Continually develop and train assigned group
  • Monitor floor operations and assist where necessary
  • Complete other duties as assigned
  • Implement corporate work rules regarding established departmental policies
  • Responsible for detailed record keeping and processes including but not limited to returns and releasing
  • Ability to transfer information to audiences in a clear and understandable manner
  • Ability to manage large and small learning sessions
  • Advanced WSI care center systems, processes, and procedures knowledge preferred
  • FSA-trained required
  • Bachelor degree in business related field or equivalent experience
  • 4-6 years call center/sales/service experience, including 1-2 years with lead or supervisory responsibility
  • Strong supervisory, communication (verbal and written), customer service and sales skills
  • PC literate (Microsoft Word, Excel) with ability to produce reports and analyze data
  • Experience in training, team building, and coaching
64

Xerox / Allscripts Extended Care Consultants Resume Examples & Samples

  • Employment Type: * Full-time (preferred) or Project Based depending on client needs and employee preference
  • Travel: * Up to 80% travel may be required. Consultants live anywhere in the U.S. (remote) and travel to the project (client site)
  • Preferred Qualifications: *
  • Implementation Consultants: Hands-on implementation, integration, upgrade and/or go-live experience of Allscripts applications listed below. -Project Managers: Manage application implementations, integrations, upgrades and go-lives. PMI Certification preferred
65

Consumer Care Representative Resume Examples & Samples

  • Researches information needed to answer consumers’ product concerns. Communicates with consumers by composing accurate, prompt and effective replies. Makes decisions on appropriate reimbursement on a case-by-case basis
  • Utilizing the Consumer Communications Call Strategy responds to consumers, regardless of issue or consumer’s demeanor. Makes decisions about the nature and disposition of complaints; consults with manager, director/product experience, or brand directors when necessary
  • Develops a comprehensive knowledge of company services and products including product composition, package directions, promotions, and pricing
  • Assists the in the administration of customer perception surveys. Contributes to the development, implementation and evaluation of programs and services directed to special needs customers
  • Participates in various functions and professional organizations in order to improve performance, enhance skills, and help build departmental expertise
66

Software Engineer, Care / Mobile Resume Examples & Samples

  • Decide and implement product UIs used by hundreds of millions of people every month
  • Create survey infrastructure and APIs to be used by engineers across Facebook's products
  • Make UI library design decisions and promote UI best practices to teams consuming your APIs
  • Work with iOS and/or Android core teams to implement best-possible solutions to common UI problems
  • Weigh in on product design decisions, guide the evolution of our products as real people experience it every day
  • Work in both native code and the web stack, connecting the pieces of the system
  • Engage actively with other members of the team to review code, offer guidance, and keep the product quality bar high
  • Seek to understand and appreciate the diversity among people on Facebook
  • Build simple interfaces that anyone can understand and use
67

Senior Manager, Partner Care-golfnow Resume Examples & Samples

  • Bachelor’s degree in business administration, computer science or related field and at least five years customer service leadership experience in a software environment
  • Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology
  • High energy and engaging personality with the ability to convey patience, leadership and calm in stressful situations
68

Seasonal Member Care Representative Resume Examples & Samples

  • Has "thick skin" and is able to handle complaints in a calm and professional manner, even when handling unpleasant customers
  • Eye for detail and spotting trends
  • Ability to work varying FT hours. There are several available shifts; the call center is open between 6am and 10pm, 7 days a week
69

Care Manager Assistant Resume Examples & Samples

  • Review reports from care plan documentation to identify tasks requiring attention of Care Manager and follows up with Care Manager to ensure tasks are current
  • Ensure 701B’s receive quality review
  • Inputs member care plan update/action data into database system
  • Helps prepare, update and mail letters to members
  • Delivery of annual assessments to local CARES office
  • Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite)
70

Care Center Manager Resume Examples & Samples

  • Manage, develop and coach assigned team of Supervisors
  • Develop service strategy and manage teams to meet performance targets
  • Monitor floor operation and assess needs/service levels
  • Resolve customer issues escalated from Supervisors
  • Maintain contact with other departments (e.g. Scheduling, HR, Facilities) to exchange information as needed
  • Bachelor's degree and 2-4 years call center management experience
71

Affordable Care Act Business Analyst Resume Examples & Samples

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Drive the custom design and development of tools in support of EY’s ACA compliance and reporting tools
  • Support the User Acceptance Testing for the ACA reporting and compliance tool to validate the complex rules supporting the offer of coverage rules, exchange notice management and compliance and reporting tools meet EY’s needs
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • A Bachelor's Degree and 3-5 years of related work experience; Master’s Degree in a related field may take place for some years of experience
  • Understanding of benefits programs and benefit systems a plus
  • Self-motivated – Comfortable with self-guided research/study
  • Tax technical background, specifically understanding of Affordable Care Act (ACA) regulations including 4980H; 6055; 6056 a plus
  • Experience in SQL and complex queries a Plus
  • Practical or academic experience in standard process analysis tools, process mapping, and flow chart diagramming preferred
72

Specialty Care Rep Resume Examples & Samples

  • 1 year of business care experience and/or 1 year of credit card servicing experience
  • Solid listening skills and excellent communication, both written and verbal
  • Demonstrate excellent customer service skills and sense of urgency
  • Team player with ability to multi-task; flexible; readily adapts to change
  • Demonstrates good problem solving skills; good analytical skills, attention to detail
  • Proven self-starter; works with minimal supervision; demonstrates good judgment
  • Accounts payable / payment processing experience
  • Credit card knowledge
73

Field Care Manager Resume Examples & Samples

  • Bachelor's Degree with at least 2 years of relevant experience
  • Licensed Practical Nurse, licensed to practice in the state, with at least 4 years of relevant experience
  • Six years of professional human services experience
  • Possession of a valid driver's license and access to an automobile
  • Bachelor's degree in Social Work, Sociology, Psychology, Gerontology or related field OR Licensed Practice Nurse
  • 701B Certification
  • Medication application (RFA) experience
  • Experience working with geriatric population
74

Long Term Care Claims Analyst Resume Examples & Samples

  • Prior longevity in a nursing role with multiple disciplines or experiences
  • Demonstrated case management experience
  • Prior experience in Long Term Care or Disability claims adjudication or care management
  • Comprehensive knowledge of Microsoft Word and Excel
  • Experience with Microsoft Outlook and Macess
75

Field Care Manager Resume Examples & Samples

  • Certification in Case Management
  • Active New York State Registered Nurse or Social Worker license
  • Basic computer proficiency
  • Exceptional problem-solving skills
76

Care Center General Manager Resume Examples & Samples

  • Lead and develop care center site to provide best in class service to customers
  • Provide strong leadership to mentor, develop, and guide team members to efficiently leverage the potential of every call/inquiry
  • Accomplish objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
  • Develop strong relationships with internal and external business partners and customers through excellent communication and time management
  • Ensure adherence to service level agreements of quality, productivity, and accuracy and maintain and meet monthly budget expectations
  • Build and maintain effective hiring and retention plans; create a fun and inspiring work environment for all associates
  • Establish and maintain consistency throughout organization by communicating to customer service best practices to ensure internal controls and customer satisfaction
  • Participate in cross-brand, cross-channel, cross-functional teams to facilitate customer opportunities/objectives
  • Assist in analyzing business and sales forecasts to manage business profitability
  • REQUIREMENTS & QUALIFICATIONS
  • Bachelor's degree in Business or related field
  • 5+ years of Customer Services/Care Center experience and managing exempt level teams
  • Excellent writing and communication skills required
  • Proficient in Microsoft products, including Word, Excel, Windows, and PowerPoint . Avaya and Care Center Systems preferred
  • Ability to work at a fast pace effectively and accurately multi-task
  • Be proactive, take initiative and meet deadlines
  • Expert at resolving difficulty, sensitive and complex issues
77

Constomer Care Manager Resume Examples & Samples

  • University graduate with min. 4-5 years working experience
  • In-depth knowledge of the enlisted products and services and the related branch operations and procedures, system and technology
  • Goal oriented and able to work under pressure
  • Good service attitude and strong sales-driven
  • Good interpersonal, communication and telesales skills
  • Comprehensive knowledge of compliance and security policies and procedures
  • Knowledge on financial market and economic trend
78

Transitional Care Case Manager Resume Examples & Samples

  • Active New York State Practice Nurse license
  • 2 years of managed care experience
  • Prior case management experience
79

Utilization Review Manager, Post Acute Care Resume Examples & Samples

  • Proficiency in analyzing and interpreting financial trends
  • Experience in Utilization Review
  • Experience with Medicare or Medicaid criteria
80

Rn-telephonic Care Manager for Virginia Dual Eligible Medicare Resume Examples & Samples

  • Understand clinical program design, implementation, and management, monitoring and reporting
  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite or Wireless internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
  • Ability to work a full-time (40 hours)flexible work schedule between the hours of 8am-8pm based on members needs
  • Previous telephonic case management experience working in the medical/ insurance field
  • Psychiatric/mental health nursing experience
81

Care Manager Quality Auditor Resume Examples & Samples

  • Conduct Case File Audits utilizing the required audit tool and interpretive guidelines to objectively and systematically evaluate the quality and appropriateness of care
  • Identify opportunities for improvement and assist with Performance Improvement Projects and Corrective Action Plans
  • Recommend Policy and Procedure changes as appropriate to maintain compliance
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with individuals and before groups
  • Able to apply common sense understanding to carry out general rules to specific problems to produce answers that make sense and combine pieces of information to form general rules or conclusions
  • Basic skill in software application, email and/or internet
  • Prior experience with Medicaid or Medicare
82

Ericsson Order Care Developer Resume Examples & Samples

  • To develop new functionality, to fix existing functionality in case of issues and to deploy it on the platform
  • Participate in one or more programming design and development efforts across several products working closely with System Engineering and Testing
  • Ensure that the system and functional architecture priorities are consistently applied across the solution, presenting their strategic benefits and managing their use across the solution efficiently and effectively
  • Self-directed work style, provide technical leadership and mentorship to less experience professional staff
  • Ability to lead programming efforts for multiple software development projects (product features, platform and framework extensions)
  • Understanding of software design methodologies, libraries, frameworks, components, services and architectures and re-use in solutions
  • Understanding of Agile development methodologies - test driven development, automated deployments, continuous integrations
  • Understanding of overall SDLC, release process, interlocks with upstream/downstream functions (SE, Test, Doc, Release Mgmt) and quality measurements
  • Experience with building scalable, flexible and performant architectures and software
  • Expertise in estimating, planning and refactoring software development programs, projects and tasks
  • Experience with complex bug verification, testing, and program support
  • Ericsson Order Care (EOC )
83

Telehealth Care Manager Resume Examples & Samples

  • 1+ year of Telemedicine / Telehealth experience
  • Care Management background
  • Previous Home Care experience
  • Exceptional assessment and documentation skills
  • Solid clinical background
84

Field Care Manager Resume Examples & Samples

  • Active New York State license as a Registered Nurse or Social Worker
  • Knowledge of the case management and utilization review process
  • Basic computer and data analysis knowledge
  • Strong communication and writing skills
  • Excellent critical thinking and problem solving abilities
  • Bachelor's Degree and case management certification
85

Geriatric Care Manager Resume Examples & Samples

  • Act as an advocate, consultant and coach for seniors navigating various aging decisions and care management options
  • Provide educational information and counsel to assist clients with decisions including, but not limited to, facility living options, in-home care, family mediation, goal-setting, and record keeping/organization
  • Lead conversations with clients to identify and assess specific aging needs, concerns, and goals
  • Assist clients in prioritizing their areas of need regarding care management and life planning
  • Work with clients to create and implement action and care plans and monitor and reassess plans as -needed
  • Educate clients regarding various national and local resources to help address aging needs
  • Communicate with management and other internal parties, including the firm’s financial advisors, when clients’ needs could impact their financial goals or cash flow needs (training will be provided to help identify these situations)
  • Coordinate conversations with clients and their family members, POA, and other support networks to discuss care options, care plans, and client goals when appropriate
  • Adhere to professional standards and ethical guidelines in all interactions with clients
  • Contribute to the build-out of content and the framework for care management services
  • Assist upper management in designing and implementing future improvements to care management and planning services
  • Manage all details of assigned client relationships as it pertains to care management and advance planning needs
  • Potential to assist in training and mentoring other employees to build knowledge base
  • 10+ years of relevant professional experience in geriatric care management, health and human services, gerontology, social work, psychology, assisted living, or nursing with a specific focus on aging and elder care management
  • Work experience may include Aging Life Care Professional, Senior Care Specialist, Retirement Life Planner, Geriatric Care Manager, Health Coach, Assisted Living Director, or similar job responsibilities
  • Bachelor’s degree from a four-year college or university or equivalent combination of education/experience in the field of gerontology and/or senior care management
  • Understanding of various counseling, teaching, and coaching techniques
  • Ability to identify and help seniors prioritize their care management and life planning decisions
  • Knowledge of housing options (assisted living, continuing care retirement communicates, intentional communities, and in-home care options) including costs, factors to consider, and how to evaluate specific facilities
  • Knowledge of both national and local resources to assist seniors with their care management need
  • Experience with structured assessment process, assessment tools/reports, and action plan creation
  • Care Manager or Case Manager certification and membership with any of the following is a plus
  • Aging Life Care Association / National Association of Professional Geriatric Care Managers
  • National Academy of Certified Care Managers (CMC)
  • Commission for Case Manager Certification (CCM)
  • National Association of Social Workers (C-ASWCM or C-SWCM)
  • Professional, courteous, and effective written and verbal communication skills to multiple audiences, including various levels of management
  • Ability to learn new processes and systems quickly
  • Ability to analyze complex issues and demonstrate excellent critical thinking skills and problem-solving ability, drawing on analysis, experience, and judgement
86

Office & Contractor Care Administrator Resume Examples & Samples

  • Checking timesheets are accurately completed before forwarding to finance for payment
  • Maintaining excel spreadsheet including contractors hours
  • Contract administration including preparation of contracts and creating new starter files
  • Accurately updating and managing our bespoke database with all records
  • Monitoring and managing compliance of contractor records including reference and police checks in preparation for external audit
  • Producing reports on a weekly basis using Microsoft excel and updating Financial reports
  • Manage all payroll queries and liaise with both our contract employees and clients
  • Reception cover including meeting, greeting and answering the phone
  • Managing confidential information and partnering with key stakeholders
87

Affordable Care Act-account Manager Resume Examples & Samples

  • Be responsible for client communications, conflict resolution, and compliance on client deliverables and revenue
  • Review all major deliverables to ensure quality standards and client expectations are met
  • Communicate client goals and represent client interests to all internal teams
  • Work with various internal teams to provide timely and effective reporting to clients and program updates
  • Respond to questions posed by client corporate contacts and hiring managers
  • Participate in client meetings and work within a team environment to deliver fully integrated services to our contacts
  • Construct and lead client program and process training
  • Strategically review requests considering client needs, EY capabilities and long-term goals
  • Review and evaluate client performance, provide suggestions and team with the client on implementation plans for improvement, as needed
  • Co-develop solutions with internal team members to adjust for new and changing programs
  • A bachelor's degree and approximately two years of related work experience; or a graduate degree and approximately one-two years of related work experience
  • Extensive account management experience as the primary client contact at a corporate level
  • Significant large-scale project management experience, including project planning/scoping, budget management, reporting and resource management, as well as the ability to engage clients and colleagues at all levels
  • Strong analytical and problem-solving skills and attention to detail
  • Excellent managerial, organizational and verbal/written communication skills
  • Ability to work with professionals at all levels across diverse geographic areas
  • A high level of initiative and the ability to thrive in a team environment
  • Capacity to work independently and effectively on a variety of tasks at the same time
  • Proficiency in the use of standardized software, specifically MS Office
  • Ability to handle stressful situations and deadline pressures well
  • Commitment to following through effectively on all client requests
  • A “self-starter” mindset
  • Familiarity with tax-related concepts desired
  • This individual may be called upon to provide guidance to Assistant Account Managers, and be responsible for completing additional job duties as assigned by the Manager. Willingness and ability to travel occasionally is required
88

Area Customer Operations Mgr-cust Care Resume Examples & Samples

  • Foodservice or Equipment experience strongly preferred
  • Deliver Operational Stewardship
  • Participate actively in the Annual Customer Plan process
  • Provide strong financial acumen to all business decisions and provide post analysis to ensure goals are met
  • Work with sales teams to jointly present major initiatives to customers
  • Participate in Annual Planning Process
  • Assisting customers in reaching sales potential on company products by offering creative equipment ideas
89

Contractor Care & Business Administrator Resume Examples & Samples

  • Collection of timesheets from our contractors on a weekly basis
  • Preparing, sending and auditing contractor records
  • Diary management and scheduling
90

Field Care Manager Resume Examples & Samples

  • Licensed in Social Work (LSW) with no disciplinary action
  • 2 + years experience with the geriatric population
  • Effective communication and time management skills
  • Experience in community or inpatient settings
91

Workforce Analyst, Care Resume Examples & Samples

  • Relationship Manager administration in Aspect E Workforce Management including but not limited to schedules, adjustments, availabilities, and paid time off administration
  • Real Time day to day decision making without seeking higher authority. Role has impact on the success of the functional area
  • Demonstrates ability to multitask and re-prioritize accordingly
92

Analyst, Care Finance Resume Examples & Samples

  • Approves transactions, evaluates opportunities, and makes recommendations regarding project progress and future business opportunities
  • Analyzes and tracks key financial metrics and operational procedures to foster process improvements
  • Performs analysis of financial statement accounts and specific projects, as directed
  • Assists with the preparation of weekly, monthly, and annual financial reports
  • Participates with the preparation of month and year-end processes by reviewing actual vs. budget/forecast variances, reviewing financial trends, and making recommendations for accruals
93

Member Care Representative Resume Examples & Samples

  • Liaise with customers via email, phone and live chat
  • Communicate with supervisors to correct and proactively address customer complaints/issues
  • Suggest improvements to enhance external company communications (i.e. FAQ’s,website)
  • This is a full-time, work from home position
  • Ability to work 40+ hours per week. There are several available shifts; the call center is open between 6am and 10pm, 7 days a week
94

Work Force Analyst, Care Resume Examples & Samples

  • Scheduling of all off-phone activities including but not limited to team meetings, trainings, and projects
  • Developing, preparing and distributing reports utilizing Aspect E Workforce Management, Avaya CMS and other available tools
  • Analyzing trends and providing input on improving call center metrics including service levels, abandon rates, average handle times and occupancy
  • Monitoring Relationship Manager activities as close to real-time as possible
  • Front line system issue support and coordination with help desk and technology support
  • Ability to communicate to various levels both up and down chain of command
95

Integrated Field Care Manager Resume Examples & Samples

  • NYS Registered Nurse license (RN) or Licensed Social Worker (LSW)
  • Solid documentation and clinical skills
  • Bachelor's Degree and Case Management certification
  • Home Health Care experience
96

Inpatient Care Manager Resume Examples & Samples

  • 2+ years of Clinical experience in an Acute Care setting
  • Associate's Degree in Nursing
  • 2+ year of Case Management and/or Utilization Management experience
  • Medicare Managed Care experience
97

Care Manager Supervisor Resume Examples & Samples

  • 2+ years post-Master’s supervisory experience
  • Master’s Degree in Social Work, Counseling, Psychology, Criminal Justice or a related field
  • Bilingual (English and Spanish)
  • Experience in developing plans and managing tasks to completion
98

Partner Care Services Specialist Resume Examples & Samples

  • Web hosting, development and customer management solutions
  • Respond to inbound correspondence, both through email and by phone, from course clients related to the operations and administration of GolfNow
  • Be an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com
  • Participate in outbound sales initiatives as they arise
  • Schedule will be flexible and could include work in the evening and on weekends and holidays. The hours of operation for the client support center are 7 am to 10 pm eastern
  • Computer/internet expertise required
  • Background in golf industry preferred
  • Punctual, regular and consistent attendance
99

Program Mgr, L&d-care Resume Examples & Samples

  • Master's Degree in Instructional Design, Educational Technology, Instructional Technology, Adult Education or related discipline preferred
  • Minimum of three years of experience in Instructional Design, preferably in a call center or sales training setting
  • Proficiency with graphic design and multi-media tools such as: Articulate, Captivate, Flash, Lectora, Photoshop and/or other eLearning development tools
  • Knowledge within Learning Management Systems, Online Learning, Adobe Suite, and preferably audio/video exposure
  • Experience in Instructional Design, preferably in a call center or sales training setting
  • Experience with curriculum design for a virtual audience
  • Knowledge of sales methodology, sales intelligence, social selling strategy
  • Proven expertise with large-scale organizational learning initiatives
  • Proven ability to establish and maintain positive relationships in a matrixed organization
  • Work samples of instructional design, visual design and writing required
100

Registered Dietitian Lead-proactive Care Clinic Resume Examples & Samples

  • LTPCC in-club responsibilities to include 25-30 hours weekly of the following
  • Understands and supports the vision of both LTPCC and LTT and helps fulfill their missions
  • Remains abreast of current trends in nutrition, supplementation, and lifestyle modalities for chronic health conditions
  • Represents LT Training & LTPCC at various club and company events
  • Facilitates daily team huddle with clinic RD’s and fitness professional ambassadors
  • Mentors other clinic/club RD’s – will provide weekly 1:1’s
  • Mentors myhealthscore technicians – will provide bimonthly education sessions
  • Conducts Quality Assurance audits on additional RD team members each quarter
  • Four-Year college degree in Nutrition/Dietetics plus an accredited internship completion and passing score for National Registered Dietitian exam
  • One to three years clinical dietetics experience
  • Two years’ experience with nutrition and lifestyle prescription for clinical conditions
  • Functional/Integrative nutrition area of focus preferred
101

Illinois Dual Demo Rn-telephonic Care Manager Resume Examples & Samples

  • Active Registered Nurse (R.N.) license without restrictions and ability to be licensed in other states
  • Ability to work independently, self motivated and managed
  • Illinois RN license
  • Home health or hospice experience
  • 2-3 years case management experience working in the medical/ insurance field
102

Early Care Enrichment Director Resume Examples & Samples

  • Must qualify under ODJFS stipulations to be an administrator
  • At least two years experience working with children
  • Must have strong communication, organization, and administrative skills, along with the ability to maintain a professional image
  • Must believe in YMCA’s philosophy, mission and be willing to teach, model and implement character development values
  • Must be flexible and maintain positive attitude
  • Two year degree in Education, Child Development, or related field is preferred
  • Supervise planning, preparation and delivery of the Early Care and Education Program
  • Recruit, train, supervise and evaluate staff and volunteers for quality programs
  • Maintain continuous growth through program development and departmental goals
  • Responsible for managing departmental budget
  • Ensure quality standards and participants safety
  • Monitor childcare payments, financial aid, purchasing procedures, Title XX, Ohio ECC, attendance records, and staff payroll
  • Comply with all ODJFS state licensing and Step Up to Quality guidelines and requirements
  • Understand the need for and play an active role in the Annual Campaign & UW Campaigns
  • Take the initiative to do what needs to be done
  • Build & maintain positive relationships with parents
  • Maintain a professional demeanor
  • Oversee curriculum development of program areas
  • Develop and maintain relationships with Bethany United Church of Christ, ODJFS, school district administration, parent groups and other organizations and agencies related to assigned programs
  • Create and facilitate informational material and brochures as needed for promotional and public relations use in conjunction with branch marketing plans
  • Be responsible for the appearance and cleanliness of the learning environment of the site
  • All other duties as assigned by the Executive Director
103

Administrative Assistant, Protect & Care Resume Examples & Samples

  • Perform administrative tasks including: complex calendar management for internal and external meetings and manage travel arrangements
  • Project manage all logistics for team off-sites, summits and other large-scale events
  • Assist in the preparation of presentations and speaking engagements
  • Build cross-functional relationships with key partners in other Facebook departments
104

Channel Marketing Specialist, Retail & Care Resume Examples & Samples

  • Responsible for quarterly planning and developing strategies in addressing key areas that result in churn
  • Develop quarterly marketing and hype/incentive material
  • Provide weekly/monthly information related to pricing changes to assist call centre agents
  • Create job aids to assist agents when faced with competitive offers
  • Align communications across segments (care, loyalty and retention, retail)
  • Provide clear, consistent and regular communication of top churn focus areas on both a quarterly and weekly basis that align with our corporate strategic focus
  • Work cross-functionally across multiple vertical business units inside and outside of loyalty and retention, and across multiple management tiers
  • Prioritize work that is both planned and unplanned (proactive and reactive) while maintaining major deliverables
  • Improve the knowledge of all save agents in the loyalty and retention channel through a variety of communication mediums including: newsletter, internal tracking tools (Blueprints), testing, positioning statements and job aids
  • Internal Marketing and Communication skills
  • Solid brand understanding of Bell and Virgin
  • High level competitive knowledge of all premium Bell competitors as well as value brand Virgin competitors
  • Top notch PowerPoint presentation skills with the ability to build a visual story that is concise, informative and be able to present at the executive level
  • Strong Excel skills with the ability to create reports and analyze raw data in an easy and consumable format for stakeholders
  • Ability to turn complex information into easy and informative insights, often with short turn-around-times
  • Self motivated, self aware, self directed; yet able to take direction
  • Flexible, nimble and accurate
  • Expert understanding of call centre metrics and how they relate to churn
  • Able to understand the diverse roles and responsibilities that exist within Channel Marketing and provide back up support
  • Possess an appetite to learn new applications at an expert level for supporting agents in providing a consistent level of customer experience
  • Call centre operations background
  • University or College Degree in Marketing and/or Business Administration
  • Able to travel to destinations near and far within Canada and over seas
105

Member Care Representative Resume Examples & Samples

  • Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames
  • Accurately log all handled calls and calculate price adjustments, when applicable
  • Liaise with Nordstrom Credit and shipping carriers
  • Follow through with service commitments made to members with a sense of urgency
  • Engage in open communication with different levels of leadership
  • Immediately report all issues with programs or accessories used to complete daily duties
  • Be able to maintain company and customer confidentiality
  • Work with special teams to resolve customer inquiries and report suspected fraudulent accounts to appropriate team
  • Basic mathematical skills and knowledge of Microsoft Office Suite
  • Ability to make sound decisions with a strong sense of urgency
  • Good listening, critical and analytical skills
  • Has "thick skin" and is able to handle complaints in a calm and professional manner
  • Ability to navigate Control Panel, clear cookies and cache
  • Must have an understanding of different internet browsers
  • Competently multi-task in a fast paced environment
  • Eager to assist customers, with a desire to improve customer satisfaction
  • Ability to type 35 WPM
  • Ability to train in office for 6 days
  • Ability to work 40 hours per week. The call center is open between 6am and 10pm, 7 days a week
106

Business Consultant Long Term Care Operations Resume Examples & Samples

  • Must have strong attention to detail and ability to work independently under general instructions and with a team
  • Strong customer service skills and the ability to work with a broad spectrum of analytical staff (e.g. accounting, medical analysis, financial analysis, budgeting, actuarial, underwriting, etc.)
  • Master’s degree in Math, Statistics, Actuarial Science, Computer Science, Economics, or health related field
  • 3+ years of previous experience in financial or clinical data analysis
  • Project management and team building skills
  • Excellent people management skills
107

Affordable Care Act-subject Matter Professional Resume Examples & Samples

  • Work on mid-market engagements, addressing client and ACA team member technical ACA questions
  • Work closely with and support the EY team that implements our ACA COMPASS services, including workforce analytics and IRS reporting, and conduct quality review of COMPASS reporting
  • Conduct research related to ACA regulations as needed to respond to client questions
  • Help solve client-specific implementation issues and explain how a client’s ACA decisions will be reflected in the services provided by EY
  • Support the acquisition of new clients by participating in business pursuit calls and oral presentations
  • Review and provide feedback on ACA client-facing reports and tools (e.g., dashboards) and provide testing support
  • Bachelor’s degree in Accounting, Finance, Law or Human Resources and approximately three to five years of related work experience
  • Self-motivated – comfortable with self-guided research/study
  • Employee benefits, payroll or human resource generalist experience
108

Rn-telephonic Care Manager for Virginia Dual Eligible Members Resume Examples & Samples

  • Ability to use a variety of electronic information applications/software programs
  • Ability to work a full-time (40 hours minimum) flexible work schedule between the hours of 8am-8pm based on members needs, with occassional Saturdays
  • Previous work with vulnerable adults, mental health, and geriatric population
109

Annuity Care Consultants Resume Examples & Samples

  • Serves as a back-up in cross-functional responsibilities during absences
  • Assists in special projects
  • Maintains a variety of data files and records
  • Provides training to other team members
  • Principles, practices, and procedures of general office concepts and those that govern personal life insurance and/or annuities and/or banking, finance and/or securities industry operations
  • Regulations for specific assigned functional area
110

Care Center Workforce Manager Resume Examples & Samples

  • Determine the appropriate staffing levels that are needed on a daily / hourly basis to achieve service level goals and create required schedules
  • Manage and develop a small staff of WFM analysts across two sites
  • Review / create forecasts to predict work distribution and call volume based on an analysis of historical trends and external factors
  • Manage all off phone time ensuring service level delivery and stay within budgeted shrinkages. Work with Training and call center leadership to manage all training, offline activity and coaching requests
  • Support our outsource partners with schedule recommendations
  • Determine the need for and take action to redesign departmental schedules, training plans, etc. to meet changes in business objectives
  • Partner with the local CCO and Global WFM teams to ensure service levels
  • Analyze productivity, service levels utilization, call volume, and staff trends and provide recommendations as required
  • Recommend and drive all new hire class needs and timing to ensure staffing needs are met for back to school and peak holiday staffing
  • Provide input for headcount modeling calculations including seasonal variations and product launches by market
  • Manage all over and under capacity to maximize agent utilization while protecting service levels
  • Management and maintenance of Avaya WFO, RTA and internal application management system
  • 5 - 7 year(s) experience in a call center within a Resource Planning / Workforce Management role
  • Experience with call center scheduling software, Verint / Avaya WFO highly preferred
  • Experience with multiple queues and multiple locations
  • Experience with on premise and remote frontline workforce
  • Highly proficient in Excel and Word
  • Strong people management and influencing skill
  • Capable of working as part of a cross-functional team and working with all levels of the Care Centers
  • Ability and willingness to learn and open to new ideas
  • Flexible, adaptable, proactive and self-motivated
111

Rehab Care Manager Resume Examples & Samples

  • 3+ years of Clinical work experience
  • Bachelor's Degree in Occupational Therapy
  • NYS Occupational Therapist (OT) license
  • Home Care or Long-Term Care background
  • Knowledge of the Orthopedic community
112

Consumer Care Manager Resume Examples & Samples

  • Must develop an extensive knowledge of all contact center software (CRM) to be used in administering KR’s consumer relations business, telephony management (Cisco), contact management, online sales and requisite manufacturing applications; must be capable of training others on all systems; and must ensure business continuity plan and training for instances when one or more systems are unavailable
  • Systems administration for consumer response/analytics database: define and update data in predetermined tables and enforce rules to maintain integrity of data, and document standards
  • Maintain/enhance consumer contact system requirements, capabilities and recommend systems and processes changes to ensure an effective & efficient system, collaborate with internal IT and suppliers to implement system upgrades/changes
  • Expand usage of CRM functionality, develop & administer consumer surveys, new or improved product testing with existing consumers. Generate reports and communicate findings as appropriate
  • Effectively communicate system, shipping, product defects and other issues cross functional, work collaboratively to prioritize and resolve issues to minimize their impact on consumers
  • Direct response copywriting experience, a plus
  • Five years consumer-call center management including people management experience
113

MB Closing Care Representative Resume Examples & Samples

  • Contact customers to determine the date, time and location of closing
  • Goes over Closing Disclosure line by line with the customer, to ensure their confidence in the closing
  • Answering customer questions regarding the closing, including but not limited to the Closing Disclosure
114

Consumer Care Manager Resume Examples & Samples

  • Systems administration for consumer response/analytics database: define, organize and update data in CRM tables and enforce rules to maintain integrity of data, and document standards
  • Five years consumer call center management including people management experience
  • Bachelor’s degree or 5-7 years equivalent Consumer Service leadership required
115

Director, Care Capabilities Resume Examples & Samples

  • Strategy: Develops firm understanding of our business and customer experience strategies, and in turn creates plans to enhance our Care capabilities to meet these business needs. Evaluates existing capabilities, identifies areas of strength and opportunity, and develops plan to recognize these benefits. Ability to articulate business needs in technical manner, and vice versa. Areas of focus include CRM Platform, IVR system, telephony, cross-system and data integration
  • Business Case Development: Creates solid and measurable business cases to justify needs for resources and capabilities investments; partners with Finance to develop metrics and measures performance against expectations
  • Product Development:Identify, prioritize and document the product features and technical capabilities required to support our Customer Care operations. Write clear function specs and use cases, including flowcharts and wireframes when necessary
  • Product Execution: Work closely with design, engineering, QA product and project management to manage the product development cycle — from product discovery to experimentation to implementation (including coordinating with internal partners and the contact center when launching new features and functionality)
  • Project Management: Oversees implementation of projects and ensures timely completion, on budget and within scope. Maintains project plans and communicates with colleagues and leadership
  • Leadership:Oversees team at various levels of experience and tenure. Provides ongoing feedback and mentorship and helps team meet business and development goals. Identifies areas of opportunity and coaches or remediates as needed based on the individual. Flourishes in a collaborative environment and builds strong working relationship with colleagues across the organization
  • Customer Experience: Ensures that our systems and capabilities are designed to align with our overall Customer Experience strategy and to support the needs of our employees and customers
  • Thought Leadership: Brings knowledge from prior experience and keep a pulse on industry trends, and share these insights with the team to benefit the NYT business. Continuously think of new and out-of-the-box ways to improve our programs to drive business results and customer satisfaction. Recommends vendors / tools to consider and leads evaluation process
  • 8+ years relevant work experience in customer care and /or technology
  • Data-driven individual who is comfortable with data and technology and can lead meaningful dialogue with product and technology teams
  • Proven strategic thought leadership and demonstrated experience driving innovation and change
  • Excellent written and verbal communication skills, including experience creating and delivering compelling presentations to executive audiences inside and outside the company
  • Strong project management skills including ability to manage multiple priorities at once, build relationships and work effectively with internal and external partners
  • Exceptional analytical and critical thinking skills, especially in business modeling and analytics, with the ability to leverage insights to draw sound conclusions and recommendations
  • Poise, maturity and interpersonal skills to deal professionally and collaborate across functions and internal stakeholders
  • High degree of initiative and results orientation with a strong attention to detail.Proactive self-starter who sets priorities takes on new projects and drives deliverables to execution with full accountability
  • Experience working with Contact Center and/or customer service organizations required
  • Experience managing others and ability to develop talent
  • Familiarity with agile software methodology and Sugar CRM, and experience working with design and technology teams throughout the product development cycle
116

Spec, FP&A, Care Resume Examples & Samples

  • Coordinate and support monthly financial forecasting process (Balance Sheet) and annual budgeting process
  • Support standard monthly closing process and quarterly accounting requirements
  • Support monthly business, cost reduction and EAC reviews
  • Assist in Sarbanes-Oxley testing, annual ACA review and various other documentation reviews as required
117

Adult Homes Care Manager Resume Examples & Samples

  • Prior experience in a similar role
  • Demonstrated knowledge of behavioral health
  • Prior experience in a Managed Long-Term Care Facility
118

IVF Care Manager Resume Examples & Samples

  • Graduate of an accredited school of nursing with a minimum of an Associate's Degree
  • Current nursing license (and advanced practice license if applicable) in the US
  • 2 years’ experience in assisted reproductive technology including general infertility, IVF or infertility care management, or women’s health
119

MB Cloisng Care Representative Resume Examples & Samples

  • Answering customer questions regarding the closing, including but not limited to the HUD 1 settlement statement
  • Route customer requested changes to the appropriate role
  • Updates the system of record and works daily priorities
  • Minimum of 1 year mortgage closing or processing working experience in conventional, FHA and VA financing preferred
  • Possess strong attention to detail and strong problem solving skills
  • Basic office skills
  • Ability to work independently or as part of a team
  • Able to build relationships quickly
120

Specialty Care Representative Resume Examples & Samples

  • Customer Service experience required
  • Sales referral / Upsell experience preferred
  • Contact Center experience preferred 3 - 5 years
  • Department open Monday - Saturday
  • Center Hours: 10:30 a.m. - 7:00 p.m. (Monday - Friday)
  • Center Hours: 7:00 a.m. - 4:00 p.m. (Saturday)
121

Digital Care Triage Resume Examples & Samples

  • Accurately monitors social pages to protect the brand's online presence including filtering noise, understanding and tracking sentiment, and flagging relevant interactions
  • Moderates user generated content and communities in real-time using set guidelines, to ensure consistent communication on company platfor pages
  • Delivers superior customer service adhering to current social media best practices and supporting the key stakeholders within the company
122

Supervisor, Digital Care Resume Examples & Samples

  • Supervises a team of social media specialists and customer support representatives. Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry
  • Must be bilingual (English and Spanish)
  • Works collaboratively with other internal organizations to ensure ke messaging is consistent with brand campaign strategy and relevant in social media platforms
  • Expands the company's social presence into up-and-coming platforms. Prepares, analyzes, and manages operation through statistical analysis
123

Consumer Care Center Month Internship Resume Examples & Samples

  • 12 Month Internship Program
  • Acts/Leads with Human Sensitivity
  • Displays Sensitivity to the Métier
  • Interacts Effectively
  • Achieves Results with Integrity
124

IVF Care Manager Resume Examples & Samples

  • 2+ years of experience in Assisted Reproductive Technology, including: General Infertility, IVF or Infertility Care Management; or, Women’s Health
  • Graduate of an accredited School of Nursing with an Associate's Degree
  • Microsoft Office/Suite proficient
125

Executive Director, Alternative Care Channels Resume Examples & Samples

  • Chat platform implementation and on-going support and innovation
  • Close partnership and integration across all contact routing mechanisms including IVR, Telecom platforms, etc
  • Provide customer service requirements and ensure proper integration for SMS, Messaging, and related emerging technologies
  • Partner with Self-Service, Desktop Tools, and Technology teams, ensuring alignment and appropriate prioritization of efforts
  • Ensure we have the right resources to help provide thought leadership around things like Artificial Intelligence, Machine Learning, Virtual Agents, etc
  • Maintain a healthy balance between break/fix and enhancements across all in scope technology platforms
  • Provide strategic direction for all customer facing tools, particularly those that have an employee facing component as well
  • Proactively identify trends and best practices, as customers continue to want to interact in different ways
  • Be an advocate for the front-line agents, supervisors, and other front-line customer contact employees
  • Be an advocate for our customers
  • Provides leadership with regard to all facets of operations analysis and performance management
  • Provides direction and guidance necessary to assure the efficient and cost-effective operation within approved operating and capital budgets for the areas of responsibility under this position
  • Ensures that all efforts are made to optimize the employee and customer experience, to retain revenue, improve product mix, and maintain the integrity of accounts receivable
  • Master's Degree or equivalent work experience Business Management, Business Administration, or related work experience
  • Requires 10 plus years related experience
126

Software Developer, IBM Digital Care Resume Examples & Samples

  • At least 2 years experience in Java, JavaScript, Python, SQL, Linux, C++, C#, PHP, ASP.NET
  • At least 2 years experience with Agile development practices
  • At least 2 years experience with Data Warehousing concepts and design
  • Outstanding communication skills (verbal and written)
  • Strong Work Ethic
  • Teamwork Skills (work well with others)
  • Strong interpersonal skills (relates well to others)
  • Advanced problem-solving Skills
  • Excellent Analytical Skills
  • At least 2 years experience in ETL Tooling (e.g. IBM Data Stage, IBM Data Manager)
  • At least 2 years experience demonstrating excellent writing skills (documentation purposes)
127

Care Center Supervisor Resume Examples & Samples

  • Supervise a team of 20-30 hourly associates; motivate, counsel and coach assigned staff
  • Ownership of detailed record keeping and processes including but not limited to returns and releasing
  • Develop and implement incentives focused on driving performance an encouraging recognition.Implement corporate work rules regarding established departmental policies
  • Continually develop and train assigned group through daily and weekly coaching focused on identified Critical Success Factors
  • Resolve any escalated customer issues
  • Monitor floor operations virtually by use of real-time reporting and online communication channels (i.e. Skpye,email)
  • Act as liaison between schedulers, timekeeper, and associates
  • Complete required number of quality assessments for associate's skills
  • Facilitate team meetings and regular one-on-one meetings with associates
  • Bachelor s degree in business-related field or equivalent experience
  • 4-6 years call center/service experience, including 1-2 Years Supervisory responsibility
  • Strong communication (verbal and written), Proven Sales And Service Skills Required
  • Computer literacy with the ability to analyze data and produce reports
128

Candidate Care Program Manager Resume Examples & Samples

  • Create and implement a signature candidate experience at scale across our US Business
  • Manage the Recruiting Coordinator team across US Biz
  • Hire, onboard and train Recruiting Coordinators as needed
  • Plan and recommend resource alignment and workload across the Coord team
  • Lead and develop innovative, scalable solutions that improve efficiency across the US Business Coord team
129

Affordable Care Act Product Specialist Resume Examples & Samples

  • Provide support to sales organization in seeking questions about product functionality and capabilities
  • High School diploma or GED required; Bachelor’s degree preferred
  • Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
  • Proficient use of applicable technology
130

Consumer Care Representative Resume Examples & Samples

  • College degree and/or relevant experience preferred
  • Excellent interpersonal, verbal and written communication skills required
  • Proficiencies, demonstrating the proper articulation necessary to communicate with prestige brand customers
  • Ability to work in a fast paced environment while exhibiting tact, good judgment, diplomacy and flexibility
  • Must be able to type 40-45 W.P.M
  • Demonstrated knowledge of computer systems such as Word, Excel, PowerPoint, Visio, Access, Outlook, Internet & Intranet
  • Must be able to work in a multi-task environment
  • Must be able to work overtime as needed
131

Coordinator of Care-brooklyn Resume Examples & Samples

  • 1+ year of experience in an Acute, Medical-Surgical Nursing or CHHA setting
  • Exceptional critical thinking skills
  • Bilingual (English and Spanish or Chinese)
132

Care Center Supervisor Resume Examples & Samples

  • Supervise workflow to prioritize day to day operations and major projects to meet or exceed agreed upon service levels
  • Identify operational issues and research root-causes to develop and implement new business controls within the Merchandise Operations
  • Partner with the care centers and business partners to create systemic or process solutions to increase effectiveness
  • Represent Merchandise Operations in company-wide initiatives to expedite and increase accuracy in product lifecycle
  • Maintain high level of service to internal and external customers
  • Minimum 1-year supervisory experience in DTC or Merchandise Operations preferred
  • Travel minimal (25% or less)
  • Bachelors degree or 3+ years call center leadership experience preferred
  • PC literate with the ability to produce reports and analyze data
  • Strong Access Database knowledge preferred
  • Strong working knowledge of RMS. PLM, and Sku Creation preferred
133

Care Centre Coordinator Resume Examples & Samples

  • Act as first point of contact between third party vendor and Customer Support Centre – utilising email and telephone to respond to queries
  • To effectively minimise call volumes and Care Centre traffic by ensuring all escalated issues are identified and a resolution agreed
  • Research and respond to escalated customer issues, ensuring that the business is made aware of impacting issues
  • Ensure resolution takes place within agreed Service Level Agreement (SLA) by tracking issues and following up with specific departments
  • Own Quality Control for third party agents, ensuring continuous feedback is given to the business
  • Customer Administration Support
  • Research and respond to Store and Customer inquiries as deemed necessary
  • Ensure customer compensation is manage and maintained within the set guidelines
  • Cascade reporting for the business functions to relevant stakeholders
  • Direct liaison between warehouse operations and Customer Care team
  • Supporting the Customer Care team with Live Chat content
  • Supporting the Customer Care team with Knowledge base content
  • Ensure all existing and current procedures are regularly reviewed and kept up to date
134

Rn-lt Proactive Care Clinic Resume Examples & Samples

  • The RN will provide a high level of service to clinic patients while
  • Rooming patients and taking medical histories
  • Performing phlebotomy as well as collecting and preparing lab specimens
  • Updating patient medical records
  • Coordination of care with specialists and diagnostic imaging needs
  • Front desk shifts as needed, including greeting patients, answering telephones, and scheduling appointments
  • Arranging for hospital admissions and laboratory services
  • Preparing patients for examination
  • Explaining treatment procedures to patients
  • Assisting the physician during exams
  • Preparing and administering medications as directed by a physician
  • Taking electrocardiograms
  • Removing sutures and changing dressings
  • Completing clinic projects
  • Experience with Microsoft Office: Excel, Word, Outlook and Power Point
  • Friendly and outgoing personality
  • Healthy Way of Life focus
135

Life Care Solutions Product Sales Specialist Resume Examples & Samples

  • Bachelors Degree and minimum 3 years of selling/promotion experience in a medical, healthcare or technical field
  • Ability to interface with both internal team members and external customers as part of solutions based sales approach
  • Able to travel
  • Registered Critical Care Nurse or equivalent
136

Marketing Director, Maternal Infant Care Resume Examples & Samples

  • Performing clinical and industry trend analysis, market share and competitive analysis and win/loss tracking to identify product/service and commercial strategies for growth
  • Hiring, directly supervising, compensating and developing effectively a team of professional marketers
  • Quantifying and prioritizing market opportunity
  • Collecting and prioritizing product introduction and improvement recommendations and analyzing competitive landscape
  • Identifying budget requirements to insure proper execution
  • Orchestrating research to assess market and customer environments and to discover unmet needs, buying cycles and personas. Identifying customers’ clinical and economic needs, values and desired benefits. Building a global market requirements document that prioritizes customer segments and business opportunities
  • Identifying and assessing market and distribution risks, and developing a plan to mitigate those risks
  • Working with Region Product/Service Marketing, Product Management, Engineering and Global Design to provide input to the product development roadmap and to develop, test and prototype new product ideas
  • Working with Region Product/Service Marketing to perform installed base analysis in order to define programs needed to improve customer loyalty, share of wallet and retention. Collaborating with Product Management to include these programs on product/service roadmaps
  • Developing a plan and budget for evidence generation to support selected NPI’s/NSI’s and installed base products
  • Developing inputs to support business case for NPI/NSI (incl. target pricing) and product/service positioning
  • Defining brand (naming & trademarks), value proposition(s), and competitive positioning claims roadmap for new and existing products
  • Interviewing professional societies and advocacy groups to identify and select KOL’s for thought leadership and awareness building. Supporting development of regional KOL’s in collaboration with Regional Product/Service Marketing
  • Building and executing global launch plan, including value proposition, segmentation / positioning, target pricing, awareness & advocacy strategies, channel strategy and sales enablement (in coordination with Regional Product Marketing)
  • Coordinating development of marketing assets and training materials (in cooperation with Marketing Services)
  • Developing programs that improve the customer experience of the installed base in support of installed base retention
  • Utilizing Gold Standard marketing practices and skills to develop a global marketing plan (portfolio management, marketing strategy, customer segmentation and targeting, positioning and value proposition development, message and market assets development, etc.) to grow global orders and share alternatively, “to support annual business objectives”). Ensures regional marketing plans are aligned with the global marketing plan and collaborates with regional marketing on selecting the appropriate marketing mix
  • Collaborating with Advertising & Promotion and Communications to develop a communications plan in support of the marketing objective
  • Developing and managing budget needed to execute marketing plan, and ensure timely implementation of programs in marketing plan
  • 8+ years’ experience in marketing, product marketing or related field
  • Prior experience in a leadership role with direct reports (may not be required in all cases)
  • Indirect leadership experience in a cross-functional or highly matrixed organization
  • Experience having owned/shaped/led growth vision and marketing strategy
  • Proven stellar oral and written communications skills
  • Demonstrated analytical and process skills
  • 10+ years’ experience in marketing, product marketing or related field
  • Deep marketing expertise in market & customer insights, product commercialization and branding
  • Experience in (enter segment or care area here)
  • Experience managing a global brand
  • Team oriented – ability to motivate and work well with diverse, global and cross-functional teams
  • Influencing skills – ability to motivate individuals and demonstrate organizational influence
137

Home Care Segment Leader Resume Examples & Samples

  • Direct supervision of marketing resources assigned to the Home Care Division located in Jakarta
  • Lead coordination between marketing and sales operational as well as cross functional team of Supply Chain, Finance and R&D
  • Full responsibilities of P&L from top line to bottom line
  • Develop short and long term business strategies with good understanding in local market through Competitive and Market Intelligence and Consumer Insight study
  • Lead strategy development and implementation of brand, product and channel marketing including budget management
  • Lead new product development and commercialization and build sustainable growth in the longer term
  • Set product, channel and area targets and objectives including budgets
  • Work closely with sales team to manage distributors/channel partners and deal with respective accounts
  • Build capability of the team, coaching to the team and leading marketing thinking in the business
  • Bachelor’s degree or higher from a reputable university
  • Minimum 8 years of combined sales and marketing experience in consumer retail industry
  • Good understanding in Brand and Product management, Channel Marketing management, Consumer Insight study and Sales and Key Account Management
  • Possess strong written and verbal communication in both English and Bahasa Indonesia
  • Proficiency in computer skills in MS office
  • Excellent interpersonal skills, with ability to work independently and in a team
  • Outstanding strategic and analytic thinking
  • Strong leadership and able to work in a cross functional team
138

Shopper Marketer, M Home Care Division Resume Examples & Samples

  • Develops and executes shopper marketing strategy that is aligned to the category, brand, product and customer strategy
  • Develops customer specific marketing programs that are aligned to the marketing and customers’ strategy
  • Defines programs, tactics and coordinates the execution across cross-functional teams for displays, promotions, and pricing within established corridors and brand requirements
  • Partners with Category Development and Sales teams to develop optimal planogram product mix and shelf layouts based on consumer and shopper insights, category performance and marketing strategy for large accounts
  • Suggests strategic and tactical shifts based on marketing metrics and comprehensive understanding of customers, competitors, channels and accounts
  • In conjunction with the CBG Consumer/Shopper Insights Center of Excellence, generates and leverages shopper and consumer insights to act as a “voice of the customer” and “voice of the consumer” on all relevant cross-functional teams
  • Builds long-term relationships with customer’s marketing departments to influence program adoption. Collaborates with customers in developing and executing marketing programs. Ensures compliance of brand guidelines, pricing corridors, and in-store experience in executing shopper programs
  • Manages shopper marketing budget and prioritizes programs based on ROI. Leverages resources to achieve timely completion of project/program deliverables
  • Leads internal and external teams in the development and execution of integrated brand and/or product marketing programs, including promotional activities, digital marketing, pricing promotions, and sales/demo materials, in alignment with brand strategies defined by leadership team
  • Utilizes data to accurately analyze market performance. Recommends channel or account specific programs or promotions, and proposes adjustments to the mix, including eChannels, based on changes in metrics and channel trends (e.g., purchase behavior, channel/account prioritization, etc.)
  • KPI: Account Revenue ($), Account Growth (%), Account Profitability ($, %), Account POS Performance ($, %), Share of Wallet at the account ($, volume), Shopper Marketing ROI
  • Bachelor's level degree or higher in Marketing or Business Administration from an accredited university
  • Minimum three (3) years experience in sales, marketing and/or category management
  • MBA Degree from an accredited institution is preferred
  • Six Sigma process improvement experience is preferred
  • Minimum three (3) years’ experience in a shopper or consumer marketing role
  • Advanced analytical experience, including work in market trends, gap analysis, opportunity benchmarking, planogram development, space-to-performance projects and P/L analysis
  • Demonstrated knowledge and experience with one or more related disciplines, such as customer/consumer/shopper insights, channel/product marketing, shopper marketing, business/market development, branding, business analysis, etc
  • Strong interpersonal and persuasion skills with demonstrated experiences in leading cross-functional teams, managing differing interests and perspectives
139

Key Account Manager, Post Acute Care Resume Examples & Samples

  • Leads Key account initiative to convert national and regional accounts to 3M C3SD products
  • Implements contracts and leads the conversion plans
  • Determines the success of the key accounts programs and playbook
  • Supports the Post Acute Care Sales team
  • Willingness to be on-call
  • Minimum three (3) years of Key Account Sales in Post Acute Care Regional and National Chain accounts
  • Degree in Business, Marketing, and/or Healthcare sales is preferred
  • Experience in calling on national key accounts
  • Knowledge in how to work with the customer and dealer centric tools
  • Skills include good negotiating skills. Strategic planning understands healthcare contracts and GPO’s. works well within a team
140

Product Care Manager Resume Examples & Samples

  • Support the launch of new products and improve existing products. Continuously searches for new and improved materials, processes, equipment, or procedures to enhance or improve new or existing products
  • Ensures engineering support is completed in a proper and timely fashion, including blueprints, bills-of-material, specifications sheets, and factory procedures
  • Prepare budgets and any requests for capital expenditures related to projects
  • Manages budgets and schedules for all projects; communicates progress and/or any deviation from approved plans, schedules, and budgets to senior management
  • Interacts with distributors, dealers, and consumers on matters concerning product design, performance, installation, and use as required
  • Coordinates with the manufacturing engineering group to provide and/or obtain information regarding product design or changes
  • Travels as required to inspect and qualify suppliers; run pre-production and production pilots of new parts, assemblies, or products; to visit distributors or dealers; attend industry trade shows, etc
  • Synchronize with CTC in Anderson regarding engineering activities
  • Coordinate of lab activities to ensure reliability of manufacturing
  • Coordinate electrical, mechanical, and system test activities to ensure that the final product and/or subassemblies can be tested to achieve optimum performance and low SCR
  • Responsible to apply all the requirements related to EMS, ISO9000/14000 requirements according to the position
  • Maintain QPEs in Anderson
  • Provide technical support to the factory on product related problems
  • Contribute to the development of the category, strategy, identify problems and develop solutions, takes responsible risks, gives advice and delegates
  • Support Purchasing to validate more cost effective alternative and new materials, components, and subassemblies for the current products
  • Responsible for projects related to Direct Labor reduction through Engineering Changes, including, optimization of the design for manufacturing and assembly
  • Apply and Reinforce Company 5S and Safety rules, regulations, and procedures
  • Practical working knowledge of
141

Global Category Manager Fabric Care Activation Resume Examples & Samples

  • Strategic Agility
  • Minimum of 10 years Sales and Marketing experience in a B2B environment, preferably in Consumer Products industry
  • Masters in an Applied Sciences or Business Administration
142

Assistant Brand Manager Oral Care Resume Examples & Samples

  • Educated to Degree Level
  • Commercial understanding with strong financial acumen in the UK market
  • Can do attitude, with the ability to influence and work in a collaborative way
  • Proven implementation ability
  • Proactive and results driven
  • Good Interpersonal skills with the ability to influence both upwards and downwards
  • Flexibility to adapt plans/challenges as they arise
  • Assistant Brand Management/Graduate experience in an FMCG environment essential
  • Digital and Media expertise advantageous
143

Demand Planner Care & Treats Resume Examples & Samples

  • Develop a rolling 36-month demand forecast. The forecasting process synthesizes multiple inputs including key assumptions regarding market activities of the brand and sales managers as well as competitors, sales force inputs, syndicated market data, innovation pipelines, and historical statistical models to arrive at a forecast of future demand
  • Lead cross-functional consensus forecasting process for respective sales planning teams. This includes facilitating periodic demand management review meetings and updating Sales Directors of key forecast changes, risks, and opportunities
  • Assume the lead role in the all pre-Demand Management Review meetings. Determine preliminary recommendation, incorporating all assumption inputs, along with follow-ups that will be needed to enable the final consensus forecast to be agreed
  • Evaluate consolidated brand/item forecasts and identify leading indicators to forecast issues; challenging customer forecasts when necessary
  • Collaborate and build/maintain relationships with business partners (e.g. Sales, Marketing, Finance, Production Planning) to gain insight on sales activities, market trends, and capacity status
  • Ownership of Apollo statistical models at various product levels (e.g. brand, item) which includes analyzing shipment history trends; promotional inputs; and adjustment of necessary tuning parameters
  • Active member of Activity Management team on new product launches; providing volumetric analysis and forecast validation
  • Monitor and report forecast accuracy for assigned brand families, implementing necessary action items to drive improvement
  • Ensure that all activities approved by the business are included in the forecast. Keep adequate records of when forecasts were included and the value of the activity within the forecast
  • Ensure that the agreed consensus forecast is passed accurately and at the appropriate level of detail to the production planning systems
  • Command Skills
  • Drive for Results
  • Comfort around Higher Management
  • Analytical Capability
  • Business Process Application
  • Fundamentals of demand forecasting principles
  • Fundamental understanding of supply chain and how forecast impacts downstream business areas
  • Strong numerate, analytical, and critical thinking skills. Ability to evaluate whether a result is sensible or not. Able to translate word problems into mathematical equations
  • Ability to synthesize and filter inputs from multiple sources to key on the most important influences which will impact future demand
  • Ability to consider micro and macro; internal and external forces as it relates to forecast
  • Organizationally agile, working through both formal and informal networks to get necessary demand inputs
  • An ability to managing through systems, designing practices, processes, and procedures which allow managing from distance
  • Successful negotiating skills, winning concessions in both direct/forceful and diplomatic approaches that do not damage relationships
  • Bachelor degree required, preferably in engineering, statistics, economics, operations, business, or marketing
  • Min 3 years of business experience with exposure to Sales, Marketing, and/or Supply, preferably in the areas of demand planning or sales forecasting
  • Demonstrated very strong quantitative and analytical experience
  • Must be highly-proficient in Excel
  • Proficiency in Microsoft PowerPoint
  • Experience with JDA/Manugistics or other statistical forecasting software package
  • CPG experience preferred
144

Sales Operations Lead Specialist Product Care Resume Examples & Samples

  • BA/BS Degree required: Communication and/or Marketing preferred
  • 3+ years of communications experience
  • 3+ years of experience with Sales and/or Sales Enablement tools or processes
  • 3+years of experience with integrated content marketing preferred
  • 3+ years of experience with CRM system
  • 5+ years of experience with Excel- seekeing Advanced/ Master user
  • Ability to travel 15%
  • Maintain detailed project plans and execute tasks on deadline in a complex, fast-paced GLOBAL environment
  • Effectively use, measure, and maximize technology programs MS Excel, PowerPoint, SalesForce, Eloqua, Marketo, and SAP CRM for Customer
  • Manage time on multiple horizons and work with team members to make prioritization decisions daily
  • Be flexible and positive during periods of change and uncertainty
  • Deliver world-class client service
145

Coordinator, Elder Care Resources Resume Examples & Samples

  • Work independently and as part of the Life & Work Connections team to increase awareness of elder care, aging, and life cycle issues through written communications, workshops, speaking engagements, and events
  • Facilitate elder care support groups and educational events in partnership with campus and community agencies
  • Perform individual consultations and follow-up assessments concerning short- and long-term caregiving needs and assist caregivers with accessing community, state, and national resources
  • Consult with managers and supervisors regarding the impact of elder care responsibilities on employee wellness and performance
  • Maintain client database and produce reports with data analysis, trend interpretation, and evaluation of program effectiveness
  • Research and maintain current client resource information electronically (e.g., web, social media) and in other formats
  • Work with vendors and relevant organizations to address caregiving issues
  • Build program awareness and promote LWC services
  • Additional duties may be assigned
  • Master’s degree in a relevant field
  • Four years of professional experience in an area related to gerontology, caregiving, or dependent care and work
  • Knowledge of federal, state, and local laws and regulations related to Medicare/Medicaid/Affordable Care Act, public housing, Family Medical Leave Act and community resources
  • Demonstrated ability to write and present effectively
  • Assessment and consultation experience
  • Proficiency in creating and delivering professional presentations
  • Experience delivering dependent care and work/life programs
  • Familiarity with life-cycle issues related to retirement
146

Evening Care Taker Resume Examples & Samples

  • Belief that all KIPP Delta students can and will finish college
  • Ability to multitask, works collaboratively, and maintains focus in a fast-paced environment
  • Highly effective communication skills- phone, email, etc
  • Self-direction
  • Ability to utilize various types of electronic and information systems used by the organization- cell phone, computer, and ticketing system
  • Knowledge of modern cleaning methods, materials, tools, and equipment, maintenance principles and sanitation methods
  • Must have valid driver’s license
  • Must be able to lift, bend, and pull more than 50 pounds
  • General repair skills
  • Self-Awareness
  • Exemplification of the character values: zest, grit, self-control, hope, love, social intelligence, gratitude, and a sense of humor
  • The ability to receive and act upon adjusting feedback
  • Unwavering belief in and passion for the mission of KIPP Delta Public Schools
  • A commitment to continually developing the character strengths of grit, zest, optimism, self-control, social intelligence, gratitude, and curiosity in all students and one’s self
147

MSW Care Manager Resume Examples & Samples

  • Work collaboratively with all staff to ensure appropriate intervention implementation with advocacy organizations and healthcare facilities
  • MUST LIVE 10-15 MILES FROM HARRISBURG, PA
  • Experience with health promotion, coaching and wellness
148

Territory Manager Textile Care Resume Examples & Samples

  • Responsible for Net Sales maintenance and profitable growth on laundry market
  • Deliver daily sales and laundry process service to customers
  • Ensure net sales growth in own territory through the structured sales actions
  • Responsible for contribution margin improvement
  • Implement and rollout European programs
  • Report results of customer contacts and planned activities according to guidelines
  • Monitor and report markets (customer needs, competitors, prices) Follow given guidelines and processes
  • Laundry business experience will be highly appreciated
  • Adequate level of education and 2-3 years of experience is a sales environment or graduate level. (Classical entry job for a university degree)
  • Technical understanding
  • Sales Training
  • PC skills
  • Country specific language
  • English communication skills
149

New Product Marketer, M Oral Care Division Resume Examples & Samples

  • Identify the digital offerings of the future for the Oral Care market (Dental and Orthodontic)
  • Works with GBTs to identify product and procedure gaps
  • Develops value proposition for product or procedure – predictable outcomes, efficiency, cost
  • Forecasting – Develops global new product/procedure forecast and accountable for attainment
  • Analyzes global pricing trends for new product/procedure categories
  • Collects competitive information globally, then consolidates, organizes & analyzes
  • Lead New Product/Procedure Launches
  • Provides Direction to Global Regions on launch plans
  • Builds demand plan for new product with supply chain
  • Recommends major promotional program ideas to US Sub / Regions
  • Minimum of three (3) years of Marketing experience
  • Digital Experience
  • Oral Care Experience
  • Strong collaboration, communication, and execution skills
  • Marketing experience including with new products, with a proven track record driving business results
  • Demonstrated success working and building relationships with global counterparts and ability to collaborate and work cross-functionally
150

Scheduling Specialist, Home Care-queens, NY Resume Examples & Samples

  • Ensures that homecare schedules are complete and accurate in Rosalind
  • Monitors "No Show Alerts" and follows up to resolve in a timely manner
  • Reports any client or staff issues to supervisor promptly
  • Performs any other functions as requested by supervisor
  • 1-2 years of experience scheduling in a home health agency, preferred
  • Associate’s or Bachelor’s Degree preferred
151

Dental Care Resume Examples & Samples

  • Experience working in a high volume clinic
  • Experience performing and developing dental radiographs
  • Experience with clinical area preparation in a dental clinic or office
  • Experience monitoring and maintaining patient charts and records
  • Experience performing appropriate aseptic and sterilization techniques
  • Ability to work independently and exercise judgment in decision making
  • Strong oral communication skills
  • Ability to demonstrate a high level, knowledge, and proficiency in all phases of dental assisting
152

AVP & Actuary, Long Term Care Pricing Resume Examples & Samples

  • Provide leadership in the in-force rate action pricing initiatives of Long Term Care (LTC) insurance products to meet market requirements while maintaining the company's profitability and risk management objectives
  • Lead the development of justification, filings, objection responses, and financial quantification of rate actions on in force LTC business
  • Manage the work flow and development of a team of up to five student actuaries
  • Evaluating current processes to recommend improvements in efficiency or effectiveness
  • BA/BS Degree in Actuarial Science, Mathematics, Statistics and/or related major
  • Career Associate, Fellow, or near Fellow of Society of Actuaries
  • Member of the American Academy of Actuaries
  • 7+ years of relevant actuarial pricing experience with Long Term Care insurance
  • Strong communication skills, both oral and written
  • Strong programming skills and experience in Microsoft applications of Excel, VBA, Access and Word
  • Experience with actuarial pricing software, preferably AXIS
  • Experience managing actuarial teams
153

Long Term Care Regional Director Resume Examples & Samples

  • Provide subject matter expertise on the Long Term Care (LTC) product to all distribution channels
  • Partner and own the LTC sales process (client identification, client meeting preparation, client meeting, underwriting/new business and contract delivery support) with the Financial Advisor by providing concierge point of sale support for the Financial Advisor
  • Promote the LTC product line through effective presentations and meetings across the regional territory
  • Minimum 5 years Long Term Care insurance experience
  • Successful direct sales or wholesaling (recruiting) experience
  • Client Point of Sale Experience
  • Strong knowledge of Long Term Care products
  • Must have solid presentation skills
  • Must have strong technical comprehension skills
  • Must possess strong communication and interpersonal skills
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, etc
  • Requires Series 6 & 63 licenses
154

Customer Consultation & Care Representative Resume Examples & Samples

  • This is a part-time role for U.S. Military Veterans, and will not exceed 32 hours each week. It is also subject to GoDaddy's part-time benefits policy
  • At least 8 hours on at least one weekend day between 6:00am and 10:00pm
  • At least 5 hours between 6:00am and 10:00pm on Mondays
  • 8 hours of availability between 6:00am and 10:00pm on at least 4 of 7 days
155

Care Program Manager Resume Examples & Samples

  • Develop and maintain relationship with and direct the day-to-day operations for assigned customer
  • Facilitate end to end time critical support to meet customer business goals and address their business needs
  • This role is a pro-active approach to servicing Redknees™ customers by establishing a single point of contact for operational aspects between customers and Redknee, with the sole purpose of playing an active and up-front role to identify and resolve issues before they become major problems
  • Act as customer’s group champion within Redknee and must possess adequate leadership capabilities and technical depth and breadth to understand customer and product issues and needs to assure successful resolution. You will establish high performance deliverables and service levels and initiate appropriate process improvements to facilitate support needs in order to deliver the Redknee customer experience of excellence
156

RN Senior Care Transitions Resume Examples & Samples

  • Answer phone calls from patients, families and facilities that are receiving Senior Care Transitions services from Allina
  • Practices and demonstrates knowledge of current policies and protocols
  • Accept and process anticoagulation labs and use of protocol in EMR for TCU and AL patients seen by SCT providers
157

Lifecourse Care Guide Resume Examples & Samples

  • Transition and support patients through all stages of care
  • Collect and maintain patient data and reports to facilitate care
  • Communicate with patients, families, and providers to maintain coordination of care
  • Identify barriers the patient may have to meeting health care goals and communicate with care team
  • Reinforce provider and care team communication about plan of care
  • Utilize standard epic tools and smartphrases
  • Provide relevant and timely updates to the care team according to department guidelines
  • Document patient personal and care goals and progress
  • Use techniques to support the plan of care
158

Director Stroke Systems of Care Resume Examples & Samples

  • Two years hospital, clinical, quality improvement or EMS experience
  • Experience with project management, especially in the area of working with volunteers and facilitating conference calls, webinars, workshops and stakeholder meetings
  • Creative problem-solving ability, a consultancy mindset and intellectual curiosity
  • Able to follow, critically evaluate, and improve upon current processes
  • Excellent business writing skills and ability to make presentations to various audiences
  • Ability to work outside standard hours as needed, including occasional evenings
  • Ability to use Microsoft products, computer software, run reports and maintains accurate data
  • Ability to travel up to 20-30%, primarily in the Northeast. Some overnight may be required
159

BH Care Manager Resume Examples & Samples

  • Requires MS or MA in social work, counseling, nursing or a related behavioral health field; 3 years experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background
  • Current active unrestricted license as an RN, LCSW, LMSW, LPC, LMFT, or Clinical Psychologist, to practice as a health professional within the scope of licensure in Georgia required
  • Previous experience in case management/utilization management with a broad range of experience with complex psychiatric/substance abuse cases preferred
160

BH Care Manager Resume Examples & Samples

  • Current active unrestricted license as an RN, LCSW, LMSW, LMHC, LPC, LBA (as allowed by applicable state laws),
  • LMFT, or Clinical Psychologist, to practice as a health professional within the scope of licensure in applicable states or territory of the United States required
  • Previous experience in utilization management with a broad range of experience with complex psychiatric/substance abuse cases preferred
  • Dual licensed with current BCBA/LBA and another independent license
  • Managed care industry experience is preferred
  • Experience with Autism Spectrum Disorder is preferred
  • * May be hired as a Behavioral Health Care Manager l,ll or lll depending upon level of education, skills, and relevant
161

Cost of Care Director Resume Examples & Samples

  • Requires a BS/BA degree; Financial, Business, and Leadership acumen; at least 9 years relevant experience in Health Care; or any combination of education and experience, which would provide an equivalent background
  • MBA, MHA, MA preferred
  • PMP or Six Sigma Green Belt preferred
162

Key Account Manager, Surgical Care Resume Examples & Samples

  • Degree in science, pharmacy or equivalent preferable
  • Minimum of 5 years of healthcare sales experience, with at least 1-2 years experience of managing large hospital accounts and solutions selling/tender management. Alternatively, experience should encompass managing a territory/region independently
  • With OT experience is preferred
  • Experience in tender management is added advantage
  • Accepts personal responsibility; self-motivated, demonstrates ownership for achieving results; consistently meets or exceeds goals; operates in accordance with Baxter’s global business practice standards; understands and promotes compliance with Baxter policy and legal obligations
  • Required to work on a weekend for business activities such as Symposiums, Conferences, Events, Training etc
  • Possess a valid driving license and own car
  • Travelling is required and may involve visits to remote or urban areas either individually or with other personnel to complete course of work as well as to attend meetings, conferences, training
163

Inpatient Kidney Care RN Retention Bonus Up to K Resume Examples & Samples

  • Graduate of an accredited nursing program required
  • Medical/surgical, ICU, CCU, and ER experience (preferred)
  • CNN (preferred)
164

Documentation Integrity Specialist Home Care Resume Examples & Samples

  • Evaluates documentation and consults with staff to ensure adequate collection and documentation of clinical data that supports accurate and optimal clinical outcomes, case mix and compliance with home health regulations including CoP's and accreditation standards
  • Participates in educational offerings and professional development opportunities related to OASIS, diagnosis coding and regulatory compliance to ensure continual awareness of factors related to documentation integrity
  • Monitors and analyzes overall quality and case mix trends and makes recommendations for improvement to achieve department and agency goals
  • Accurately assigns numeric diagnoses codes based on supportive documentation, including clinical findings and plans of care
  • Collaborates with managers and agency staff to identify and implement strategies for improvement in documentation, service delivery, quality, financial, operational and compliance goals
  • Employs accepted standards of practice in coaching, guiding and developing all members of the patient care team including individualized or group instruction
  • Actively participates in team meetings and projects to support department and agency goals including employee engagement initiatives and ongoing assessment of effectiveness and efficiency of department operations
  • Four years clinical experience in nursing; two years in Home Health
  • Experience with Outcomes and Assessment Information Set (OASIS): documentation, regulations and diagnosis assignment
165

RN Home Care-evenings Resume Examples & Samples

  • Performs accurate and complete admission assessments/reassessments within specified time frame
  • Assesses and documents patient's pain using appropriate pain scale and manages patient's pain
  • Provides skilled nursing treatments and procedures according to professional standards and in compliance with established agency policies
  • Assumes responsibility for managing a small caseload of select patients, as appropriate
  • Documents changes in patient condition and effectiveness and timeliness of care/interventions
  • Submits complete, accurate and legible documentation to agency within established timeliness
  • Evaluates, updates, and revises plan of care to facilitate achievement of expected outcomes
  • Assesses educational needs of patients and significant others considering cultural issues and other special challenges
  • Provides teaching and educational material to the patient and/or significant other concerning the following topics when applicable: diagnosis, diagnostic tests and procedures, safe and proper use of equipment, reason for and safe use of medication food/drug interactions, injury prevention, self care and nutritional needs
  • Utilizes the five rights of medication administration. Knows action, usual dosage, indications and side effects of medications administered. Utilizes the ADR reporting mechanism for any medication errors, near misses, etc
  • Delegate appropriate components of the nursing care plan to other members of the Nursing team
  • Maintains productivity; notifies scheduling of cancellations, refusals and seeks additional visits when appropriate
  • Evaluates and appropriately identifies the need for community or other agency services; initiates timely referrals
  • Provides concise, informative and timely reports to pre-cert, pharmacy, primary (case managing) nurses, clinical managers, physicians or other team members involved in the care of the patient
  • Serves as a preceptor for new nursing staff and/or provides observation visits as requested
  • At least 1 year current clinical experience as a registered nurse in an acute medical-surgical setting required. New RN grads will only be considered if currently employed as a LPN with Cleveland Clinic Home Care. I
  • Home Care experience preferred
  • Infusion therapy skills preferred
166

LPN Home Care Resume Examples & Samples

  • Administers medications and observes patients for adverse reactions to medications and treatments
  • Performs routine laboratory tests. Provides simple therapeutic services
  • Minimum two years clinical experience as a LPN in an acute medical-surgical setting
167

Onsite Inpatient Care Manager Resume Examples & Samples

  • Provides authorization to facilities using standard clinical criteria guidelines in conjunction with clinical judgement to determine the needed care required within the patient's individualized created care plan
  • Interacts with treating physicians and health plan medical directors to evaluate medical treatment plan, and assesses opportunities for optimizing clinical outcomes through referrals to specialty care programs or an alternate level of care
  • Documents clinical updates, authorizations and referrals in the health plan medical management system adhering to health plan documentation standards
  • Utilizing clinical judgeemnt, assesses and evaluates members at risk for complicated medical comorbidties, and/or repeat admissions potential and determines individualized care plan for communication and interventions to promote successful discharge and post-acute care treatment plan
  • Conducts patient interviews and assessments through personal visits and using clinical judgement determines appropriate level of interventions and assess patient needs for follow up care
  • Identifies quality of care issues, and reports to appropriate healthplan Quality department representative
  • Nurse will be based out of home, with travel required daily to assigned hospitals and facilities; Frequent travel required to regional healthplan office. Valid driver’s license, without restrictions, is required
  • Required: RN License - Illinois
  • Required 3+ years of experience in general nursing with exposure in the following: E/R critical care, discharge planning, bedside care, and/or acute care facility
  • Required 3+ years of experience in applying nursing judgement to make clinical decisions with minimal supervisory or oversight
  • Intermediate Ability to analyze information and covert related activities into a comprehensive work plan
  • Intermediate Ability to work in a fast paced environment with changing priorities
168

Rn-supv, Clinical Care Resume Examples & Samples

  • Monitors associates' performance, productivity and quality through standard reports
  • Required 1+ year experience in leading/supervising others In a clinical or managed care setting (preferred) where you functioned in a team lead or senior capacity, providing mentoring, training, support, and guidance and functioned as a subject matter expert (SME)
  • Intermediate Other Knowledge of utilization management principles and criteria sets
  • Required Intermediate Microsoft Excel Proficient in Microsoft Outlook applications, including Word,Excel, Power Point and Outlook
  • Required Intermediate Microsoft Word Ability to use proprietary health care management system
169

Advanced Practitioner Onsite Care-main Resume Examples & Samples

  • Manages acute episodic care, performs minimally invasive procedures, and works with a stable patient population
  • Recommends screenings and tests based on patients� demographics
  • OnSite/Teammate Health Clinic Settings
  • Provides assessment, diagnosis, treatment, education, referral, and follow-up for patients on a by-visit basis; including virtual visits
  • Manages acute illnesses or chronic medication administration and works with a stable patient population
170

Acute Care LPN Interview Session Resume Examples & Samples

  • Represents the System with actions that model the mission, vision, values, Standards of Excellence, and goals of Carolinas HealthCare System. Models CHS core values of caring, commitment, integrity, and teamwork to internal and external (i.e., patient, family, and physician) customers. Supports the CHS and CR mission, vision and goals
  • Promotes diversity by treating all people equitably regardless of their ethnic background, race, gender, age, sexual orientation, or disability. Recognizes and appropriately addresses any offensive or discriminatory activity
  • Possesses medical/surgical and basic rehabilitation nursing knowledge and clinical skills necessary to provide care for people with physical disability and chronic illness. Assists individuals with disabilities and chronic illness in the restoration, maintenance, and promotion of optimal health
  • Performs nursing care for the comfort and well being of the patient. Performs and documents hourly rounding. Administers medications to include oral and sublingual agents, topical agents, subcutaneous, intradermal, and intramuscular medications, safely and per policy. Demonstrates ability to perform infusion of various intravenous products
  • Performs IV therapy to include the peripheral and central venous route. Prepares IV fluids for administration, changes IV tubing, and adjusts IV rate. Administers IV medications via secondary route and/or intermittent device, with the exception of investigational drugs. Administers IV push pain and nausea medications
  • Performs venipuncture to obtain blood samples or start IVs (when competency is completed). Discontinues IV therapy and removes IV catheters that do not exceed 1 1/2 inches in length (i.e.PICC). Monitors blood I blood products after initiated by a RN. Observes, reports, documents signs of injury, infiltration and/or inflammation at the injection site. Changes dressings to the peripheral/central venous IV sites, and implanted ports
  • Performs treatments and plan of care as appropriate. Assists with complex sterile procedures
171

Account Executive / Post Acute Care Services Resume Examples & Samples

  • Develops potential and strengthen current referral source relationships through consultative selling skills and cross selling techniques
  • Prepares presentations and proposals, presents and sells company products and services to current and potential clients
  • Communicates new product and service opportunities, special developments, information, and feedback gathered through field activity to appropriate company staff. Monitors and reports on competitive intelligence, market development, customer satisfaction and service recovery
  • Prepares a variety of status reports, including, but not limited to, activity, closings, follow up, service, and adherence to goals. Insure important referral sources are identified and monitored in designated territories
  • Participates in marketing events such as seminars, trade shows, health fairs, special events and telemarketing events
172

Texas Field Care Advocates Locations Needed Resume Examples & Samples

  • Utilize advanced clinical skills to engage and motivate Members and their families via a recovery, health and wellness, family - enagement oriented approach
  • Active, unrestricted, Licensed Master's degree - level clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling OR Licensed Ph.D., OR an RN with experience in behavioral health
  • 2+ years’ experience in a related mental health environment working in the local community
  • Excellent customer service, interpersonal and problem - solving skills
  • Able to function independently and responsibly with minimal supervision
  • Able to handle sensitive issues with peer, members and providers in a confidential manner
  • Ability to travel within designated region of Texas as needed to meet with members, providers, etc
  • Must reside and be willing to travel in one of the following areas: Dallas/Tyler or Laredo
  • Medical / Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
  • Experience working with children and families
  • Dual diagnosis experience with mental health and substance abuse
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
  • Experience working with children and families enrollment in Medicaid
  • Clinical training experience
173

Field Care Advocates Resume Examples & Samples

  • Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness - oriented approach
  • Identify and remove barriers to procurement, delivery, participation in and success of services
  • Provide supportive follow-up, monitoring and education as indicated, in-person and telephonically
  • Meet with consumer’s in-person at facilities, provider offices, and in homes as appropriate
  • Partner with designated Iowa Integrated Health Homes (IHH) to address the needs, gaps in care, and recovery goals of complex and high risk consumers, in the context of care delivery through Iowa Integrated Health Homes
  • Provide current care alerts, information on medication adherence, updates on referral results and other priority issues to HHs/IHHs on members in care
  • Identify and address the needs of members who are consistently high utilizers of services through case conferences and informal communications
  • Participate in standing meetings with Integrated Health Homes to review performance, identify areas of opportunity, and oversee course for improvements
  • Serve as Consultant and facilitate monthly meetings, including weekly telephonic contacts with onsite visits as needed, with community-based organizations, practice and hospital leaders to report progress on high risk members
  • Participate in the ongoing identification of members who may qualify for Iowa Children’s Mental Health Waiver and habilitation services
  • Serve as an Optum behavioral health liaison and subject matter expert for Iowa UnitedHealth Care Medical Partners; establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
  • Identify high-risk, co-morbid needs of consumers
  • Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
  • Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
  • Participate in rounds, discussions, supervision and staffing
  • Assist in the development of a relevant and consumer-specific aftercare plan
  • Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care
  • Identify new programs, services and gaps in market; share information with network teams
  • Maintain knowledge of provider availability and barriers to access
  • Conduct provider networking visits or attend consumer care conferences
  • Licensed Master's Degree level clinician in: Psychology, Social Work, Counseling or Marriage & Family Counseling OR a Licensed Ph.D. or Licensed Psy.D. Psychologist, with 2+ years of behavioral health experience
  • Registered Nurses (RN) and Nurse Practitioners (NP) with 3 years of RECENT psychiatric nursing experience will also be considered
  • Clinical Licensure must be independent, current, and unrestricted for the State of Iowa
  • Intermediate computer skills with the ability to navigate a Windows environment and to create, edit, save and send documents utilizing Microsoft Word
  • Experience working with a variety of populations within the community (i.e. hawk-i program, children with special needs, aged, blind, disabled, HIV / AIDS, temporary assistance for needy families)
  • Experience working with low - income populations
174

Acute Care Sales Specialist Resume Examples & Samples

  • Provides in-services to accounts as needed
  • Attends training classes and reads current professional articles on both clinical and sales issues
  • Attends weekly sales and staff meetings and participates in sales conference calls
175

Clinical Team Lead-breast Care Program Resume Examples & Samples

  • Remain up to date and cognizant of changes to STAR, HEDIS, and Medical Coding and Diagnosis requirements
  • Implements organization specific initiatives (including coding, documentation, STAR, HEDIS, and NCBC) and ensures that processes and procedures are in line with the approved business model
  • Ensures quality indicators are being met and continuously improved by participating in NCBC and PI/QM programs. Outlines objectives for providers to ensure quality indicators are defined and understood in order to be achieved
  • Supervises assigned APC’s in the clinic, including coordination of PTO, meeting attendance, and management of APC issues to include coaching and mentoring
  • Ensures APC’s are in compliance with UHG/Optum/SWM policies and procedures and serves as the liaison between Human Capital for SWM policy interpretation
  • Performs annual evaluations and participates in developing MAP and development goals for the APC’s, as well as participates in leadership readiness and job expansion activities of assigned APC’s
  • Participate in various committees as assigned and disseminates information timely to all clinic team members
  • Collaborates with clinic management to achieve financial goals and to ensure cross-collaborative efforts are being communicated at the clinic site
  • Assists in recruiting and retention efforts by identifying clinic needs and developing a succession plan for in accordance with Retention Committee goals
  • Provides diagnosis, treatment, therapy and management of patients according to current standards of care utilizing Best Practices recommendation
  • Utilizes evidence-based care processes for cost-effective and efficient use of lab, radiology and extended service providers, including specialists, hospitals, skilled nursing providers and other ancillary services
  • Accountable for clinic’s customer satisfaction scores and reviews with clinic management
  • Develops and promotes the organizations culture and values at clinic site along with clinic management
  • Performs semi-annual assessment of Breast Care Program notes, templates and workflow and updates as needed to meet internal and external requirements
  • Performs extensive and regular peer chart review for appropriate coding, documentation and STAR/HEDIS goals
  • Support community/social component through lectures and attendance at events promoting breast health
  • Minimum one-year experience as an APRN in a long-term care or community setting
  • National Nurse Practitioner certification in Adult, Family or Women's Health or a Physician Assistant certification
  • APRN or PA-C licensure in Nevada, or ability to obtain prior to employment
  • DEA or ability to obtain prior to employment
  • Ability to formulate a differential diagnosis
  • Proficient in assessment and development of treatment plans
  • Proficient computer skills including the ability to document medical information with written and electronic medical records
  • Ability to conceptualize the needs for the team or department and actualize plans for implementation
  • Ability to develop plans of action and gain team consensus towards common goals
  • Familiarity with ICD-9 coding
176

VP, Value Based Care Resume Examples & Samples

  • Sale and delivery of Consulting Services to healthcare clients in the Provider market
  • Clinically Integrated Network models: including strategy, governance, and tactical aspects
  • Hospital physician integration models and strategies
  • Provider mergers and acquisitions
  • Physician practice transformation and operational support
  • Insurance products for provider markets
  • Legal options implications of CINs
  • Value Based Care and ACO development and payment methodologies
  • Executive level relationships
  • Governance and organization models to lead CINs
  • Hospital-hospital, hospital-physician, hospital-post acute partnership strategies
  • Medicare and commercial payment methodologies
  • Post-acute care payment methodologies
  • Population Health/Care coordination models
  • Health system financial arrangements and stakeholder incentives
  • Technology/systems enablement platforms for integrated exchange between networks
  • 5+ years of experience working in a Professional Consulting/Managed Consulting Organization, performing large deal sales and consulting services to large key external clients (individual deal size $1M+ with total sales of $5M+ annual)
  • 20+ years of extensive provider market experience
  • Existing network of C-level relationship with Provider market clients
  • 2+ years of experience in large scale consulting opportunities and development of provider- focused consulting solutions in the multiple areas of Clinically Integrated Network models including strategy, governance, financial and tactical aspects, Hospital physician integration models and strategies
  • 2+ years of sales and delivery of Consulting Services to healthcare clients in the Provider market with the ability to lead the RFI, RFP and sales process
  • Ability to think strategically, proven experience laying out strategy, developing products and/or services from ground up that would be sold in the commercial market
  • Project management - strong project tracking, presentation and reporting skills
  • Strong ability to influence and motivate
  • Master’s Degree in computer or business related field
  • Experience in clinical and/or network management activities in Medicaid
177

VP, Value Based Care Resume Examples & Samples

  • Value Based Care strategies and tactics
  • ACO strategy and implementation
  • Value based risk driven product development
  • Medicare and commercial payment methodologies – performance based, gainsharing and capitation driven
  • Bundled payment arrangements
  • Post-acute care payment methodologies and integration of SNF and home health
  • Population Health/Care management, care coordination models to succeed with clinical risk
  • Quality initiatives to succeed in value contracts, i.e., performance metrics, HEDIS, Stars
  • Risk adjustment solutions related to coding, chart review and submissions
  • Organizational change and talent management to support value models
  • Consumer/member engagement offerings and solutions
  • Health system financial models
  • Health Information exchange, data integration and analytics solutions for risk bearing providers
  • Enabling technology for new value based products and integration with core systems
  • 5+ years of experience working in a Professional Consulting/Management Consulting, performing large deal sales and consulting services to large key external clients (individual deal size $1M+ with total sales of $5M annual)
  • 2+ years of value based consulting experience in one of the following: Value Based Care strategies and tactics, ACO strategy and implementation and Health system financial models
178

Acute Care Regional Sales Director Resume Examples & Samples

  • Supervise new and existing Regional Account Managers and assists with organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained. Develops and increases sales revenue to meet assigned targets
  • Become actively involved in new Regional Account Managers sales orientation and sales training programs. Acts as a resource to Regional Account Managers in negotiations, closing the sale and developing marketing plans for assigned territory
  • Support Managed Care contracts both nationally and regionally
  • Promote infusion business development
  • Identify prospective, high volume clients in target groups for assigned area. Secures appointments and qualifies these accounts
  • In conjunction with AxelaCare’s overall marketing plan, makes a sales plan with specific target accounts and sales objectives. Upon approval of the plan, is responsible for the successful accomplishment of this plan
  • Insure that branch staff are informed of all target accounts and specific client needs in order to insure proper servicing of the client
  • Serve as liaison between the account and the branch to facilitate communication and resolve problems, if they occur
  • Refer prospects outside of assigned geographical area to the VP of Sales
  • Join and attend key professional organizations to increase visibility of AxelaCare and increase business opportunities
  • In partnership with Regional Account Managers, provide inservices to accounts as needed
  • Provide feedback to AxelaCare’s senior management team on sales issues, customer satisfaction/complaints, etc
  • Attend training classes and remain current on professional articles on both clinical and sales issues
  • Attend weekly sales and staff meetings and participate in sales conference calls
  • Participate in exhibits and seminars to promote AxelaCare
  • Routine use of CRM system
  • Excellent interpersonal and communication skills. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals
  • Demonstrated ability to lead presentations for small and large groups
  • Demonstrated understanding of general sales skills / techniques
  • Coaching/mentoring experience with less-senior sales staff
  • Demonstrated problem-solving and negotiating skills
  • 8+ years of sales experience with at least 3+ years in sales management in the healthcare industry
  • Travel required for this position is 50% to 70%
  • Sales management experience in Home Infusion
  • Experience working with the Clinical Liaison model
  • Hands-on knowledge of application of these skills to address the needs and capabilities of the Home Infusion industry
179

CNA / Hha-home Care Resume Examples & Samples

  • Follows agency policy and procedures, including dress code
  • Communicates promptly any changes in patient condition to Scheduler to communicate with Home Care Aide Supervisor/designee
  • Assumes accountability regarding communicating changes on patient schedules to Clinical Scheduler; works with scheduling to maintain appropriate number of hours if scheduled patient visits drop off
  • High School diploma or GED highly preferred
  • A current, valid driver's license is required
  • Must have HHA certificate. Must be willing to get LNA certificate for NH patients
  • Must annually complete at least 12 hours of in-service education/training
180

IT Lead Diabetes Care Resume Examples & Samples

  • A minimum of a Bachelor’s degree is required. Master’s degree is preferred
  • A minimum of 5 years of overall experience is required
  • Current knowledge of industry, business and technology trends and the ability to apply this knowledge to existing business needs is required
  • Broad understanding of current capabilities and limitations of existing technologies is required
  • Knowledge of all IT functions and services with technical expertise in one or more of the following areas is required: Digital, CRM and/or commercial technologies
  • Two or more years of experience working in consumer driven, medically-directed healthcare products is preferred
  • Aquia, Drupal and/or Salesforce.com experience is preferred
  • Agile and/or Scrum experience is preferredInfo Technology
181

Customer Demand Planner, Show You Care Resume Examples & Samples

  • Work collaboratively with the Category Demand Planner, providing customer insights for the Demand Consensus meeting and implementing agreed category actions back into the bottom-up customer forecasts
  • Define and implement accuracy improvements through rigorous monthly KPI reviews at category/customer level. Share in forecast surgeries & CPM. Support customer forecast process improvements
  • Support Category Demand Planner during consensus week with specific customer and seasonal category insight and collation of required overlays
  • Assume the lead for the Customer Demand Planners across the other categories to ensure consistent WOW and encourage the sharing of best practice to support the CI agenda
  • Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue; apply integrity in all aspects of professional conduct
182

Onsite Inpatient Care Manager Resume Examples & Samples

  • Discuss cases with treating physicians and other healthcare professionals to better understand plans-of-care
  • Initiate a discharge planning and readmission prevention plan
  • Arrange alternative care services; contact and maintain communication with acute long term care, acute rehabilitation, or skilled nursing facilities to move patients through the care continuum
  • Identify opportunities for improved communication or processes
  • Demonstrate a proficiency in computer skills – windows, IM, MS Word, MS Excel (Microsoft suite), Outlook, clinical platforms
183

Business Specialty Care Representative Resume Examples & Samples

  • Call Center
  • Banking and Finance Experience
  • Retail Customer Service
184

Behavioral Care Manager Resume Examples & Samples

  • Performs behavioral health triage and crisis management services. Links and coordinates services with medical/surgical departments and other outside agencies, such as transportation and home health care. Coordinates psychiatric diagnoses, behavioral health treatment services, and psychotropic medications with behavioral health providers and physician advisors. Refers members to the appropriate level care and reviews and authorizes care services using InterQual criteria and medical necessity guidelines. Documents treatment authorizations and monitors, tracks and reports behavioral health care utilization
  • Documents, monitors, tracks, and reports authorizations, denials, treatment plans, clinical findings, progress notes, and case dispositions related to behavioral health services using automated and manual systems and formats
  • Monitors, tracks and reports cases. Monitors utilization trends by hospital and attending psychiatrist with emphasis on managing high volume providers
  • Coordinates community resources with emphasis on the development of natural support system. Coordinates benefits, regulations, laws and public entitlement programs. Applies psychological and counseling theory and industry standard clinical guidelines with the appropriate ICD-9/DSM IV diagnosis. Maintains HIPAA standards and confidentiality of protected health information. Reports critical incidents and information regarding abuse and neglect
  • Participates in case conferences regarding high risk/high volume regarding provider and hospital issues. Attends and participates in other HBH work groups and meetings as required
  • Responds to incoming telephone calls as assigned, meeting or exceeding the standards for phone access and availability in order to meet the needs of members served by the department
  • 2-3 years experience in a clinical/hospital setting using stated criteria
185

Care Advance Analyst Resume Examples & Samples

  • Good knowledge of Microsoft Word
  • Good knowledge Microsoft PowerPoint
  • Good knowledge of Microsoft Excel
  • Good knowledge of Microsoft Outlook
  • Good knowledge of Microsoft Visio
  • Advanced mathematics aptitude
  • Advanced communication capabilities
  • Advanced organizational abilities
186

Advanced Care Paramedic Resume Examples & Samples

  • Practices all relevant clinical skills and non-clinical functions during study conduct as qualification and training permits
  • Ensures study volunteers are efficiently monitored and safety requirements or actions are implemented as necessary
  • Ensures documentation is compliant to ICH guidelines and INC Research Toronto’s policies
  • Provides instruction and support while working with multidisciplinary team members
  • Protects subjects’ privacy and confidentiality
  • Assists with admission, discharge, and study room procedures
  • Communicates effectively with subjects and research team
  • Ensures a safe environment for volunteers and clinical staff
  • Assists with monitoring of crash carts and safety equipment as relevant
  • Performs any non-study related tasks as required or any additional duties as professional qualifications and training allows
  • Maintains all training requirements including, but not limited to, the completion of Standard Operating Procedures (SOPs) and other monthly training requirements, attending manditory in-person training sessions, and providing certification or training documents in a timely manner
  • Proficient in venipuncture, intravenous catheter insertion, and in advanced airway management
  • Proficient in subcutaneous injections, intramuscular injection, and lead II interpretation
  • Ability to monitor telemetry
187

Specialty Care Representative Resume Examples & Samples

  • Builds business relationships with a variety of relevant customers within an office or account to identify and execute mutually beneficial strategies. Employs specific care and effort to learn about customers' business models and the trends impacting their business. Identifies key stakeholders and influencers who impact customers, accounts, and geographies
  • Understands and effectively executes the strategy for CONTRAVE in promotion to target customers including Primary Care Physicians, Endocrinologists, OB/GYNs, weight loss centers, and retail pharmacies, to consistently achieve territory sales goals
  • Demonstrates and acts on a keen understanding of the local healthcare environment, including marketplace trends and developments and the relative positioning of CONTRAVE and its competitors on key managed care plans
  • Demonstrates a clear and thorough understanding of obesity as a disease and its impact on society, all stakeholders and customers, as well as the full range of treatment options available, including CONTRAVE and its competing products, to effectively partner with customers in support of their patients
  • Operates with a business owner mentality. Regularly analyzes prescription data and sales reports to identify trends, opportunities, and gaps. Prioritizes customer accounts and evaluates customer needs and goals against Company priorities, products and offerings. Adjusts quickly to business situations as they arise
188

Long-term Care Senior Consultant Resume Examples & Samples

  • Conduct clinical documentation audits for free standing/hospital based/ swing bed skilled nursing facilities to determine Minimum Data Set (MDS) coding accuracy following Resident Assessment Instrument (RAI) guidelines and standards of care
  • Develop and train on the implementation of written policies and procedures to set up standards for clinical practices and compliance giving specific guidance to management, professional staff, and individual departments as appropriate
  • Create reports to summarize audit and quality review findings with corrective action plan recommendations as applicable
  • Build and expand relationships with clients and community contacts in an effort to contribute to the overall marketing efforts and growth of the practice group
  • Maintain expert knowledge level of Electronic Health Record (EHR) software (i.e., PointClickCare, AHT’s LTC Win, eHDS, SimpleLTC, etc.)
189

Memory Care Home Solutions Resume Examples & Samples

  • High school diploma or equivalency
  • Proficiency in Microsoft Office Suite, specifically Word, Outlook, and Excel
  • Demonstrated professional writing skills
  • High attention to detail
  • Associates or Bachelor’s degree in Business Administration or other relevant field
  • Experience supporting senior-level directors in a fast-paced, dynamic environment
190

Care & Counseling Resume Examples & Samples

  • Bachelor’s degree preferred and/or relevant experience
  • Proficient in MS Word, Outlook, Excel, and PowerPoint
  • Working knowledge of a variety of electronic equipment (computers, projectors, copiers, cell phones)
  • Experience using and updating a relational database, preferred
  • Proven customer service experience and effective communication skills
  • Professional and considerate, at ease with a diverse range of people and ages
  • Recognizes the value of teamwork
  • Commitment to the mission of Care and Counseling and its success
191

Business Analyst, Connected Care-br-en Resume Examples & Samples

  • Works with project team to analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed technology initiatives
  • Define the business problem and primary objectives of new projects. Identify and validate the key business requirements
  • Create functional requirements in use cases. Coordinate requirements walk-through verification with user representatives/stakeholders that use cases and process models accurately portray specific business needs
  • Excellent independent judgment skills
  • Demonstrated functional knowledge of organizational hardware, software and languages
  • 3-5 years experience in information technology, R&D or related environment
  • Effective problem solving skills
  • Effective analytical skills
  • Demonstrated organizational and planning skills
  • Ability to investigate and understand advanced technologies
  • Basic to fundamental understanding of project management
  • Bachelor’s degree in Business Adminstration, Computer Information Systems, Engineering or equivalent or equivalent
192

Sales Specialist Point of Care Resume Examples & Samples

  • Build relationships with key stakeholders within accounts
  • Demonstrated initiative and problem-solving skills; analytical and critical-thinking skills
  • Ability and aptitude to use various types of databases and other computer software
  • Ability to present material to Executive-level management
193

Head of Market Access Speciality Care & Oncology Resume Examples & Samples

  • Market Access (Speciality Care): Develop and ensure implementation of market access strategies to maximise the commercial potential of the existing portfolio and new products by leading the development and implementation of PBAC submissions, including managing external consultants where appropriate
  • Market Access (Oncology): Build Market Access capability for emerging Oncology franchise including evaluation of access strategy options, co-dependent submissions, input into the design of Global clinical trials required for reimbursement. Lead local studies, including managing external consultants as appropriate
  • New Product Strategy: Act as affiliate expert on AbbVie pipeline therapy areas and assets (ex Immunology), providing Market Access input to ANZ new products strategy manager. Lead opportunity assessment of priority Phase 2 assets, develop prelaunch plan, brand plan and long range planning
  • Leadership and people management
  • Strategic Thinking
  • Commercial Acumen
  • Communication skills
  • Innovation mindset
  • Tertiary qualifications in Biomedical, Science, Public Health, Health Economics, or Business Administration
  • Strong experience of PBAC submissions, negotiations and associated processes (or similar access environment)
  • Strong Oncology therapeutic area experience
  • HTA/Health economics and outcomes research/Statistics
  • Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms
  • Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met
  • Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimising accidental exposures to self, colleagues and/or the environment
194

Specialty Care Lead Resume Examples & Samples

  • Lead and coach the Sales team, also frequently join them in the field
  • Lead and coach the Marketing team
  • Implement regional projects and processes locally in close collaboration with members of the Regional Operating Unit (ROPU)
  • Lead the creation and implementation of activity Roadmaps in The Netherlands in line with the regional/local strategy
  • Accountable to achieve the financial targets
  • Networking with different internal stakeholders (General Manager, Regional governance, local commercial operations, medical, finance, HR, Market Access Pricing and Outcomes Research) on both local and regional level
  • Strong focus on the external key stakeholders
195

Sales Rep-senior Care Resume Examples & Samples

  • Drive sales growth of the product portfolio. The approach to the customer is a classic business to business model with the SNF account decision makers, complemented by product/disease state approach to the consultant pharmacist, nurse, and MD/NP/PA
  • Consistently achieve or exceed quarter-over-quarter sales and market share growth with portfolio in the territory
  • Professional/industry knowledge in multiple disease states represented in Lilly Diabetes and Endocrine portfolios including: knowledge of all aspects of the diabetes disease state, diagnostics, incidence, treatments, competitive products, and reimbursement. In addition, an in depth knowledge of LTC regulations, resident flow, and resident care parameters is important. Additionally, knowledge in payer dynamics, Part A/Part D access, and LTC profitability parameters will allow the specialist to bring value to individual customers and facilities in this healthcare segment
  • Effective account management skill to develop a proper account/MD target list, evaluate and set an appropriate territory workload, and achieve key productivity parameters
  • Create exceptional customer experiences by engaging in active dialogue to understand the customer’s needs and delivering appropriate resources and relevant information to influence appropriate use of product portfolio
  • Effectively utilize account selling skills to achieve goals through building relationships and meeting needs with all members of the LTC resident’s care team (Pharmacist, MD/NP/PA, LPN/RN)
  • Effectively utilize our LTC expertise to conduct analysis on account/MD potentials, market trends/dynamics, and develop/implement territory business plans
  • Partner with the facility provider to provide resources and meet both their clinical, and reimbursement needs to enhance their ability to deliver quality resident care and grow the profitability of their business
  • Partner with consultant and staff pharmacists to provide clinical resources, both disease state and product related, to enhance the ability of this customer to service the LTC facility, nursing staff, and direct improved treatment of residents with diabetes
  • Partner with dedicated LTC physicians/NP/PA to provide resources and meet their needs for disease-state information, diagnostic/patient identification resources, and product-specific needs. Assist the physician on an as needed basis with drug initiation information, device training, reimbursement, and follow-up where applicable
  • Ensure product availability by coordinating and working with the Senior Care AEs to ensure contracts and pull through plans are aligned to enhance the caregiver and the resident’s access to our medicines (national, regional and local level)
  • Develop partnerships with targeted SNF chain accounts to address the customer’s business, clinical, and educational needs throughout their organization’s footprint
  • Identify and develop business relationships with influential LTC focused individuals and organizations within the territory. These organizations include, but are not limited to: AHCA, AMDA, ASCP, GAPNA and NADONA state chapters
  • Focus on developing or building key resource and referral networks to enhance the standard of care for LTC residents with diabetes and within the territory
  • Implement a synergistic team approach with the overlapping Lilly Diabetes alliance, sales teams and Senior Care AEs to create/implement customer focused pull through plans and resources that improve resident care and create customer value
  • Completion of the internal Pre-Employment screen**
  • Demonstrated leadership and teamwork with peers; Ability to influence teammates to build a strong performance-centered culture
  • Top 1/3 portfolio sales results, 1 out of last 3 years
  • Account Based Selling experience
  • MHS sales experience
  • Excellent interpersonal/coordination/communication skills ability to coordinate with partners and build teams
  • Ability to build and maintain lasting relationships with key accounts and caregivers
  • Demonstrated business acumen and business ownership mentality
  • Demonstrated project management, problem solving and analytical skills
  • Demonstrated influence and negotiation skills
  • Innovation, creativity, and a self-starter
  • Live within territory or within 30 miles of territory boundaries
196

Care Team Associate Resume Examples & Samples

  • Coordinates and assists initial screening of complex case screening and UM requests via all communication venues; as well as administrative preparation for clinical staff
  • Performs daily Inpatient Census reconciliation to include monitoring of UM concurrent in-patient cases in “pend” status to ensure adherence to CMS regulations
  • Participates in market Patient Care Committees: prepares agenda and minutes
  • Assembles and mails various educational materials, supplies, and medical equipment to patients and clinical staff based on need and direction from nursing personnel
  • Completes effective data entry of in-bound and / or out-bound call contact information into software applications (Claims Database, DM database, and EMR, CWQI, etc.)
  • Completes calls / assignments and ensures census management, productivity weekly and monthly standards are me
  • Non-Clinical staff are not responsible for conducting any UM review activities that require interpretation of clinical information
  • Must be able to work independently, with some supervision and direction from manager
  • Possesses medical terminology knowledge base
  • Certified Medical Assistant training or certification
  • Two or more years of experience in a physician’s clinic or hospital
  • Additional years of experience working in a medical care setting as a receptionist or medical assistant
197

Care Manager Assistant Resume Examples & Samples

  • Assists patients with navigating through their covered benefits
  • Explain and ensure understanding of details related to patient care (e.g., home health care transition procedures)
  • Requests medical records per NP
  • Uploads all documents/results to EMR
  • Document patient interactions in appropriate systems/logs
  • Processes orders, lab orders and documents results
  • Manual Hospitalization Tracker / Send to CMT markets
  • Interacts with hospitals/physician offices to obtain patient data
  • Generate reports on patient data through relevant computer systems/applications
  • Review/analyze patient data reports (e.g., discharges, hospital admissions/re-admissions, skilled nursing facilities) and follow up as necessary)
  • Draft/provide written communications to patients (e.g., standard letters, welcome letters, educational materials) in compliance with company and health plan guidelines
  • Process direct referrals from HP
  • Ask patient questions to verify patient data or needs for scheduling
  • Daily communications with all members of the team
  • Weekly care conference calls with market/weekly market meetings prn
  • Make calls to doctor's office on patient's behalf to schedule, check progress, and facilitate the care process
  • Maintain open communication and rapport with physicians/provider to promote patient services/care
  • Manage HP mailboxes
  • Creation and maintenance of territory maps
  • Demonstrate understanding of Federal privacy regulations (e.g., HIPPA)
  • Demonstrate knowledge of basic medical terminology and human anatomy to document patient information using standard language/medical terminology
  • Perform data entry for a significant amount of information form electronic or hardcopy source materials into EMR
  • Follow specific procedures and adhere to data management compliance and demonstrate through knowledge of the data management process
  • 3+ years of Telephonic Customer Service experience related to healthcare
  • Ability to type a minimum of 45-50 WPM
  • Available to work between the hours of 10:00 am to 7:00 pm CST Monday through Friday during the Spring/Summer months and 9:00 am to 6:00 pm Monday through Friday during the Fall/Winter months
198

Inside Sales Alternate Care Resume Examples & Samples

  • Perform outbound phone calls for the purpose of qualifying and developing prospects, managing accounts and completing sales in territories and facilities not covered by the field sales team
  • Assist the Sales and Marketing Departments with identifying and developing all corporate generated leads. Will perform outbound and inbound telemarketing for the purpose of qualifying prospects
  • Assign qualified leads to the proper sales representative at the appropriate time in the sales cycle. Notify Key Account Manager/Account Executive of newly assigned leads daily
  • Maintain a prospect/customer database of all inquiries, assignments and sales made by the inside sales team
  • Maintain a prospect database of all inquiries, assignments and leads developed and then given to field sales team
  • Ensure the proper correspondence and fulfillment materials are sent to all prospects based on the lead priority
  • Report lead generation and development results to management and appropriate Account Executive, Key Account Manager or Clinical Solutions Specialist
  • Stay abreast of the latest lead processing, market development and telemarketing techniques to assure best practices and results
  • Provide input into the development of lead generating materials and activities created by Masimo’s Marketing Communications Group
  • Maintain product knowledge including ability to describe Masimo products by phone or correspondence, position products vs. competitive products and handle basic questions from end-users
  • Help out the Sales organization with the day to day Sales Administration workload such as : Issuing sales quotations, answers to tenders,…
  • Homecare market knowledge needed
  • Minimum of 2 years direct or indirect sales experience. Medical sales experience preferred
  • Ability to document a track record of lead generation success
  • Accurate data entry and record keeping skills
  • Must be an energetic, enthusiastic self-starter who enjoys challenge and is dedicated to getting the job done with minimal support and direction
  • Must be PC literate, have excellent organizational, communication, and interpersonal skills
199

Oral Care-operator, nd Shift Resume Examples & Samples

  • Work from verbal and written instructions
  • Maintain safety rules and keep area clean in a clean and orderly condition
  • Perform and document quality inspection of assigned production
200

LPN Home Care-skilled Statewide Resume Examples & Samples

  • Implements client care, based on physician's orders and the plan of care, under the supervision of the RN Case Manager
  • Reinforces teaching to patients and caregivers under the direction of the RN
  • Keeps complete and accurate records which reflect observations of symptoms, care rendered, response to treatment and communications with physicians
  • Communicates and acts as a liaison between client, physician, care manager and supervisor
  • Current license in good standing to practice as an LPN in the State of Delaware
  • Work experience in an acute or chronic care facility, or home health agency is strongly preferred
201

Retail Care Center Specialist Resume Examples & Samples

  • Main point of contact for all retailers
  • Receive/respond or forward to appropriate department all retailer questions
  • Receive/respond or forward to appropriate department all video 800# calls
  • Assist marketing reps by working with retailers to maintain maximum levels of POS materials
  • Monitor and troubleshoot communication networks. Escalate to appropriate department when necessary
  • Provide level one support/communication to customer and site for escalated retailer issues
  • Monitor Keno drawings and report abnormalities to management
  • Reconcile TSDR slips and investigate issues when necessary
  • Information distribution: Act as a point of contact for lottery personnel and site personnel as it relates to Retailers. Assist with development of communication plans to Field, site, NRC and DE Lottery personnel
  • Coordinate terminal installations, removals, relocations and change-of-ownerships
  • Manage dispatch call queues. Highlight any trends and report abnormalities to management
  • Administer call-back program
  • Provide statistics and in some cases, statistical analysis of various data types including retailer sales, PM schedules, communication types and associated issues, service calls review, chronic retailer management, asset management. Each member of the RCC must be proficient with the use of Smart Services and Astea
  • Proactive Programs: Assist with development and implementation of programs as related Retailers
  • An Associate’s Degree in related field or equivalent experience
  • Able to prioritize multiple projects
  • Ability to develop and maintain positive working relationships
  • Must have strong communication and interpersonal skills
  • Ability to convey thoughts, ideas, and materials to all departments
  • Intermediate computer software and hardware knowledge
  • Ability to compile and analyze statistical information
  • Ability to quickly learn and understand new technologies
202

Trauma & Acute Care Surgeon Resume Examples & Samples

  • Applicants must have a current medical degree with board certification in general surgery by the American Board of Surgery
  • Added Qualification in Surgical Critical Care after completion of a formal fellowship program in trauma and critical care is strongly preferred
  • The ideal candidate would be comfortable with all aspects of general surgery including trauma and acute care surgery
  • Preference will be given to applicants that have completed two years of a formal trauma and critical care surgical fellowship and demonstrated experience in surgical education, research, and patient care
203

G Care Ops Administrator Resume Examples & Samples

  • Ensure positive and satisfactory response to the customer and that the customer’s expectations in terms of a response have been clearly set and are met
  • Ensure that all correspondence is sorted, batched, logged and distributed in a timely manner
  • Provide excellent service to customers and given the right opportunity, optimize profitability
204

VP, Performance Management, Care Services Resume Examples & Samples

  • The Vice President, Performance Management Care Services is directly responsible for improving operational performance across OptumCare Care Services including both House Calls and Complex Care Management
  • Manage the development of the Performance monitoring function, including the redesign of KPIs, reporting and cadence, and support for the Operating Model in Complex Care Management
  • Oversee process improvements to drive performance, in partnership with Clinical, Call Center, Operations and IT, as Care Services scales its business processes
  • 10+ years of experience in developing and leading operational process improvements, and / or operational financial leadership and management
  • 5+ years’ experience leading of the performance monitoring function, including the redesign of KPIs, reporting and cadence
  • Experience with interpreting upstream & downstream impacts, particularly affecting other functional areas
  • 7+ years of experience in influencing functional owners, stakeholders, and partners in development of the most effective business, product for process decisions within a large complex matrixed enviornment
  • Prior experience in customer care / outreach; contact / call centers, dialer systems
  • Demonstrate leadership experience drive the performance and direction through multiple layers of direct and indirect management and senior level professional staff
  • Intermediate level of proficiency with MS Project, Visio, PowerPoint and Excel
  • Ability to effectively deal with moderate levels of ambiguity - can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty
  • Ability to build strong business relationships
  • Ability to serve as a strong coach and foster career development of others
  • Strong demonstrated ability to lead business initiatives to a successful result
205

Care Team Associate Resume Examples & Samples

  • Receives and responds to incoming Care Coordination inquiries from all communication venues: e.g. phone queue, Trucare, portal, claim queue, department e-mail box or fax
  • Performs daily preparation of Inpatient Census to include monitoring of UM concurrent in-patient cases in “pend” and informs Care Management Manager of outstanding cases ensure adherence to CMS regulations
  • Bilingual language proficiency (English / Spanish)
206

Director, Care Transitions Resume Examples & Samples

  • Provides program and administrative direction to subordinate program managers and administrative support staff
  • Assists the Correctional Health Director in the development and implementation of objectives, goals, policies, and procedures in connection with areas of oversight
  • Ensures client care information is transmitted appropriately within the County and to community providers
  • Assists in the development of appropriate quality improvement processes, including establishing and monitoring indicators
  • Assists in the development and management of a health care transmittal system which allows for improved communication, coordination, and sharing of information within and outside the Jail Health Services system
  • Directs the conduct of, and participates in, studies and analyses of the jail discharge, reentry, and linkage effectiveness; and initiates modifications to policies and procedures as necessary toward process improvements
  • Collaborates with patients/inmates, healthcare team, Sheriff's Department, and the Probation Department to develop a comprehensive discharge process that enhances patient/inmate satisfaction, efficiency of resources, and improved post-discharge outcomes
  • Provides or oversees the provision of programmatic and technical guidance to health related contract agencies; directs the planning, monitoring and evaluation of contract agency performance
  • Represents jail health services in planning/networking efforts (e.g., Department of Justice Advisory Councils, councils of government, regional health, social, housing, and educational services coalitions)
  • Assesses and evaluates new admissions/discharges and determines if appropriate continuing care linkages were made
  • Consults and collaborates with service providers and staff to support and develop processes to assist with reducing transition gaps and reentry
  • Oversees the preparation of monthly status reports including data requests, spreadsheets and graphs
  • Coordinates the delivery of staff training necessary to maintain mandated levels of services
207

Director Spiritual Care Resume Examples & Samples

  • Manages the daily operations of spiritual care services of a Service Area with at least two hospitals, ensuring adequate service levels and quality of service on a 24-hour basis (as determined appropriate by local leadership)
  • Using interdisciplinary and cross-cultural approaches, develops and oversees high quality spiritual care services of diverse faith traditions to patients, family and staff
  • Assesses spiritual care services on a regular basis to promote highest quality approaches, delivery of service and efficiencies, and to make changes as needed
  • Supervises Staff Chaplains (must be more than 2 FTEs), in addition to any lay volunteers and chaplain interns
  • Provides human resources support including managing the hiring, salary determination and competency assessment processes
  • Provides spiritual support and counseling to patients, family members/significant others, and staff
  • Interacts daily with staff and interdisciplinary team members to formulate and evaluate patient care needs
  • Provides documentation in the patient care record
  • Serves on Medical Center Committees as required by hospital policies and procedures or as requested
  • Assures accreditation compliance of the chaplaincy service
  • Coordinates, supervises and evaluates lay volunteers and the ecumenical interfaith chaplaincy program
  • Serves as a liaison between the Medical Center, local congregations and religious institutions
  • Forms a steering committee of local clergy to support the Chaplaincy program
  • Oversees the use and maintenance of the Meditation Room
  • Conducts in-service training for staff in regard to providing spiritual support
  • Conducts services for patients, as requested
  • Participates in appropriate professional associations for personal and professional growth
  • Minimum three (3) years of full-time or five (5) years of part-time pastoral counseling in hospital or death and dying experience
  • Minimum one (1) year of supervisory experience
208

LPN Lead-care Essentials Resume Examples & Samples

  • Participates in the hiring process
  • Meet regularly with department director/supervisor to discuss department work unit operations. Attend department meetings as requested
  • May conduct regular staff meetings
  • Participate in the monitoring of work processes and workflow
  • Adjust/create provider schedules to accommodate urgent patient/providers needs
  • Prepares and organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information and order entries are ready for clinician review prior to appointment time
  • Performs focused/limited nursing assessment and triage on routine or self-limiting medical conditions as directed by RN/clinician
  • Two plus (2+) years of nursing experience in assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Allergy, Dermatology, Urology, etc.) within an ambulatory care setting preferred
209

Member Care Resolution Center Resume Examples & Samples

  • Investigates all complaints, grievances and appeals, including collection of appropriate documentation. Represents Health Plan in Administrative Law Judge cases. Participates in departmental meetings, trainings, and unit self-audits as requested
  • Participates in the expedited rounds with Nurse Case Managers and Medical Director (ERU), Part D coverage decisions and complex case unit's weekly rounds and partners with clinical consultants. Participates in benefit decisions
  • Makes initial and follow up contacts with patient/members. Helps facilitates care to meet patient's immediate needs within to meet required timeframes. Responds to members, their physicians, and authorized representatives regarding the Health Plan's determination
  • Mentors and serves as consultant to area health plan staff, and other local and divisional entities requiring expertise and advice regarding meeting regulatory requirements or problem solving member grievances
210

Dir Amb Care Svcs Population Management Resume Examples & Samples

  • Directs the mgmt of ambulatory care programs, services, & operations & through nurse manager(s) or assistant nurse managers is responsible for the delivery of nursing services & outpatient care which are integrated w/ business plans & meet or exceed cost, quality, clinical, & utilization standards & performance measures
  • Collaborates w/ physicians, nursing & other health care providers in establishing, implementing, & maintaining patient care, quality & service standards to meet members' & internal clients' expectations
  • Directs the mgmt of financial plans, resources, & budgets
  • Monitors financial performance & identifies & implements strategies to reduce costs & improve quality of care/service
  • Determines the appropriate staff-mix for multiple depts & manages human resources functions; develops processes to screen, interview, hire, train, & maintain the competency of all staff
  • Minimum five (5) years of experience in management of ambulatory care or other related clinical area
211

Care Team Associate Resume Examples & Samples

  • Coordinates and assists initial screening of MAP enrollment requests via all communication venues; as well as administrative preparation for clinical staff
  • Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients
  • Collects and maintains eligibility information in an appropriate and confidential manner
  • Enters all assigned applications within a specified time frame in order to ensure eligibility deadlines are met accordingly
  • Exhibits excellent phone and communication skills while providing complete and accurate information to customers
  • Requests additional or supplemental information via correspondence in order to complete applications
  • Adheres to assigned schedule and quality metrics
  • Uses a multi-lined telephonic system to answer calls regarding eligibility requirements
  • Certified Medical Assistant training or certification preferred
212

Global Head of Medical & Scientific Affairs Diabetes Care Resume Examples & Samples

  • Leading, aligning und developing GMSA within Roche Diabetes Care with a global team of approx. 30 employees
  • Ensuring development and implementation of the medical strategy and medical concepts for DC as well as the medical rational and specifications for DC products and the medical evidence
  • Building up and fostering a strong and efficient collaboration within the Matrix organization of the Global Product & Technology solution team the New Business Models & Digital Solutions team
  • Leading development and execution of the medical value strategy and tactical plans, resource and budget plans, ongoing alignment and refinement with the main stakeholder groups like R&D, Lifecycle and Product Management
  • Providing strategically critical insights and perspective into medical plans and objectives
  • Providing comprehensive medical and scientific expertise for DC internally through continuous analysis of new trends and therapies in the area of diabetes mellitus for the development of better medical concepts und product solutions
  • Acting as primary contact for commercial affiliates in case of medical questions and providing R&D and Lifecycle teams all relevant medical information and support in product-related medical content
  • Building up and ensuring an efficient internal and external network infrastructure for clinical research to enable the professional and focused conduct of clinical studies according to the strategic and operational clinical trial plan developed independently from MSA for RDC (RDC – CTP)
  • Ensuring medical and scientific expertise for the responsible conduct of the risk assessment of RDC product (Medical Risk Assessment), the medical evaluation of product complaints and the Medical Safety Handling in clinical studies
  • Developing and establishing good relationships with externals, such as physicians, scientists as well as associations and key opinion leaders worldwide
213

Director, Virtual Care Resume Examples & Samples

  • Reports to Executive Director or VP
  • Purview is multiple units or departments and/or a geographic/functional area
  • Oversees the implementation of tactical solutions which support strategic plans
  • Drives strategic direction
  • Change Leader
  • Scope: Collaborates with peer leaders to establish change, implement strategic plans, and execute objectives
  • Makes final decisions on administrative or operational matters & ensures operations' effective achievement of objectives
  • Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company and region-specific drivers
  • Participates in corporate development of methods, techniques, and evaluation criteria for program initiatives and resources
  • Establishes & ensures budgets & schedules meet KPIT requirements
  • Supervision: Directs the activities of several sections, department(s), or a broad functional area through subordinate managers who have overall responsibility for planning, budgeting, implementing key initiatives, developing strategies & skill sets of employees, & controlling/managing costs
  • In some instances this position may be responsible for a staff function and may not have subordinate employees
  • Span of Control: Directs managers and highly technical individual contributors typically across departments or units in a functional or geographic area including external resources and/or matrixed employees
  • Interaction & Communication: Regularly interacts with senior or executive levels on matters concerning several functional areas, regions, and/or business partners
  • Interactions normally involve controversial situations, negotiations, or influencing other senior management
  • Discretion: Erroneous decisions will have a serious impact on the overall success of functional, division or KPIT-KP operations
  • Leading the Organization: Establishes strategy & tactics within area of responsibility, and may contribute to KP-IT strategy formulation
  • Drives change, process improvements, cultural transformation, and acts as change leader
  • Encourages management development by providing opportunities for leadership and working with leaders throughout the IT organization. Ensures plans are in place to accomplish area goals, results are tracked, and resources are appropriately allocated across area of responsibility
  • Managing Business Processes: Monitors the results of functional area & KP-IT processes
  • Manages financial aspects of the organizational area; accountable for direct budget
  • Global assumptions for differentiation of roles: Direct reports are usually managers
  • Reports to Director or VP
  • Purview is multiple units or departments &/or a geographic or functional area
  • Scope: Participates w/ other managers to establish change, implement strategic plans & objectives
  • Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company
  • Participates in corporate development of methods, techniques & evaluation criteria for projects, programs, & people
  • In some instances this Senior Manager may be responsible for a staff function & may not have subordinate employees
  • Span of Control: Directs managers & highly technical individual contributors typically across departments or units in a functional or geographic area including external resources &/or matrixed employees
  • May direct managers w/ process responsibility for shared services or matrixed organizations
  • Interaction & Communication: Regularly interacts w/ senior or executive levels on matters concerning several functional areas, regions, &/or business partners
  • Requires the ability to change the thinking of, or gain the acceptance of, others in extremely difficult matters
  • Discusses & presents information & issues internally & externally & potentially controversial issues w/in IT & KP
  • Leading the Organization: Establishes strategy & tactics w/in area of responsibility, & may contribute to KP-IT strategy formulation
  • Drives change, process improvements & cultural transformation & acts as change leader
  • Encourages management development by providing opportunities for leadership & working w/ leaders throughout the IT organization. Recommends sponsorship opportunities & acts as sponsor
  • Ensures plans in place to accomplish area goals, results tracked & resources appropriately allocated across area of responsibility
  • Reviews & integrates business processes to achieve business results & appropriate solutions for customers
  • Managing Finances &/or Projects: Manages financial aspects of the organizational area; accountable for direct budget
  • Minimum eight (8) years of progressively responsible management experience in planning, budget/financial management, and staffing
  • Minimum eight (8) years of related IT experience including IT Project Management
214

Cust Care Information Sys Analyst, Asc Resume Examples & Samples

  • Bachelor of Science in Computer Science, Business or related discipline or equivalent work experience required
  • Excellent computer skills; must be fluent in all PG&E-standard Microsoft Office applications
  • Excellent communications, analytical, organizational, and time-management skills
  • Ability to effectively work as a team member
  • 0-3 years of related experience or equivalent
  • Knowledge of Access or other relational database
  • Experience working with interval meters and interval data
  • Utilize MV90xi and TMS to collect high-quality interval data for billing and research purposes
  • Troubleshoot data collection problems and ensure that problems are resolved and/or reported timely
  • Ensure that data delivery deadlines are met at all times
  • Identify and resolve problems that may affect timely delivery of data
  • Ensure that clients are immediately made aware of data delivery issues that affect their operations
  • Process daily exceptions for Demand Response Programs
  • Ensure that all systems and automated processes are functioning at all times
  • Troubleshoot system failures and take appropriate steps to immediately correct problems
  • Consistently look for ways to improve and/or automate processes
  • Communicate issues, concerns, and solutions in a positive and productive manner
  • Act to ensure that group maintains effective levels of communication with clients and support departments
  • Maintain and promote a safe working environment at all times. Take immediate actions to correct potential safety and health hazards. Actively support departmental safety goals, objectives, and programs
215

Foster Care Initiatives Intern Resume Examples & Samples

  • Perform research on legislative priorities relating to foster care
  • Interact with stakeholders in the foster care community
  • Assist in developing and implementing reforms related to AHCCCS and foster care
  • Assist in developing communication tools and strategies to enhance foster community engagement
  • Strong knowledge of Arizona’s foster care system
  • Demonstrated interest in public service, healthcare, social work, or foster care issues
  • Demonstrated experience working independently without continuous supervision
  • Strong research and writing skills
  • Proficiency in Microsoft office programs
  • Former/Current foster youth
  • Currently pursuing a degree in public policy, public administration, political science, social work or other related field
  • Arizona Foster Youth Award Scholar
216

Regional Head Consumer Care, GCR Resume Examples & Samples

  • Develop the business regional strategy for the CC categories in conjunction with the markets in GCR. This includes marketing strategy, the channel/sales strategy as well as the innovation pipeline and manufacturing footprint together with Head of Operations. It also includes the demand generation activities specific to CC including the medical detailing teams and digital strategy. The outcome is an integrated business strategy defining the short and long term areas of investment and focus per channel of sales and product portfolio, as well as the areas to be de-prioritized. Critical to define the role of each channel of sales in the short and long term, regarding sales growth and profit. Identifies and initiates contact with companies for M&A or BD&L and works with Global teams for execution
  • Support the markets in translating the regional business strategy into local strategy, as well as in building local plans for execution, taking into account the interactions and dependencies between CC and MN
  • Develop Customer Value propositions for CC bringing deep patient and customer insights into the marketing strategy for a solid customer value proposition, where not only the product benefits are taken into account but the channel and customer requirements drive the story line and bring the competitive advantage
  • Share learnings and existing practices to add value across the region to accelerate successful roll out plans
  • Support and collaborate with the Global category teams in building brand equity, communications, portfolio and every aspect of the marketing mix, acting as the bridge between operational markets and the Global Marketing teams in both senses (top down and bottom up)
  • Champion of business projects, generating excitement and driving through resilience. This includes all type of projects driven by a customer or consumer need involving operations, HR, finance, sales excellence etc. Also contribute to the ongoing business processes with the markets (MSR - DF - MBS) to ensure full alignment
  • Defines the pipeline of new product launches and launch strategies based on research and recommendations done by the regional I&R team and markets. Approves the business cases developed by I&R and supports I&R in ensuring market roll out strategies are in place
  • Identify and develop talent in the marketing, sales, medical and other teams supporting CC in the markets, providing functional leadership to CBMs and marketing and sales leads build programs for exposure and development. Responsible for the direct management of the Regional Commercial Lead, CC
  • Management experience in a multidisciplinary environment
  • Experience of working in an international & multi-cultural environment
  • Experience of leading and developing an indirect team
  • Influencing without direct authority and stakeholder management
  • Entrepreneurial, Flexible, adaptable and open-minded
  • Resilient with strong perseverance
  • Decisive, pragmatic with a positive mindset
  • Able to forward plan with project management skills
  • High impact and influencing skills across all organization levels
  • Comfortable with complexity and ambiguity
217

Consumer Care Internship Resume Examples & Samples

  • Recording the consumer enquiries and complaints into the data base
  • Interaction with consumers for contact matters
  • Strong collaboration with the quality assurance department for Czech republic/Slovakia
  • Collaboration with the quality departments at our production sites in Europe
  • Complaint management (documentation, tracking and finalization)
  • Support of processing and answering requests of different stakeholder
  • Review of Standard Operational Procedures
  • First completed semesters in Engineering, Business administration or similar subject areas
  • Fluent level of English and Czech/Slovak (both written and spoken)
  • Strong consumer understanding
  • Understanding of quality and compliance requirements
  • Focus to detail and mindfulness
  • Ability to handle complexities
218

Cust Care Representative Resume Examples & Samples

  • Excellent verbal and written communication, problem solving, listening and computer skills
  • Ability to read entire correspondence and appropriately triage based on department standards
  • Excellent decision making skills
  • Must be able to work 8am - 4:30pm
219

Enterprise Care Solutions Sales Specialist Resume Examples & Samples

  • Maintain up to date market and competitor knowledge related to their product/solutions/services
  • Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GE
  • Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision making process towards a successful outcome for GE
  • Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company
  • Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction
  • Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business
  • Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts
  • Excellent organizational skills
  • Proven and progressive previous experience in sales/services/promotion to C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc.)
220

Systems Analyst, Care Paths Resume Examples & Samples

  • Supports and designs department project assignments and small system implementation
  • Provides input to solution development efforts
  • Completes assignments as directed
  • Maintains schedules
  • Tracks information system resources for assigned projects
  • Reports on project time-lines and documents performance
  • Develops work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements
  • Maintains project task plans, documentation and communications
  • Minimum of five (5) years experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position
  • Epic Build experience with Reports; printgroups; system lists and BPAs
221

Aprn, Cancer Care, Brown Cancer Center, Days Resume Examples & Samples

  • Coordinates schedule for mobile cancer screening van
  • Works closely with community partners to meet the cancer screening needs in the Louisville area and the Commonwealth of Kentucky (e.g. KCP, Health departments, ULP, UL, ULH/BCC, KentuckyOne Health, etc)
  • Performs cancer screening services (e.g. pap smears and pelvic exams, skin assessments, head and neck assessments, clinical breast exams, prostate exams, draws laboratory specimens, etc)
  • Participates in health fairs as requested
  • Coordinates staff travel for out of town screenings
  • Acts as a resource for cancer screening guidelines and activities for the public. Works with KCP and KentuckyOneHealth to develop educational/promotional materials for dissemination via the van
  • Develops and implements a system to communicate screening results to patients
  • Provides follow up as appropriate for positive cancer screening findings and links patients to local services as indicated
  • Works both collaboratively and independently
  • Documents care in an accurate, timely manner
  • Develops and maintains protocols including guidelines and medical records for the delivery of mobile cancer screenings
  • Works with administrators and researchers to collect and report patient/screening data as requested
  • Monitors financial operations
  • Works effectively with others. Collaborates with other health disciplines to ensure continuity and quality of care
  • Maintains professional certification in Oncology; attends and participates in national, regional, and/or local educational conferences
222

Unit Secretary PRN CV Prog Care Ormc Resume Examples & Samples

  • Assists in the ordering, receipt and storage of supplies
  • Completes special projects for unit director, supervisors and charge nurses
  • Minimum of a High school degree or equivalent required
  • Computer literacy is preferred
223

Ultrasound Technologist Prn-center for Breast Care Resume Examples & Samples

  • Under the supervision of the Radiology Director and Manager of Imaging Services, responsible for the provision of quality Ultrasound Services to include Breast Ultrasound exams and Breast Ultrasound Special Procedures
  • Recognizes the purpose of employment is to prioritize the patient as number one
  • Demonstrates fiscal responsibility by taking ownership of time management, decreasing waste (of time and supplies) and promoting cost effectiveness while maintaining patient safety and quality of care
  • Communicate effectively with other care providers (physicians, nurses, and satellite staff) to provide for continuity of patient care and to meet the needs of the customers we serve
  • Graduate of an accredited School of Sonography or equitable on the job training
  • RDMS or ARRT(S) registered or Registry Eligible (must obtain initial registry within six months of hire date) required
  • Breast Ultrasound experience required
  • Breast Ultrasound Special Procedures experience preferred
224

LPN Progressive Care Days Resume Examples & Samples

  • Observes and documents patient status and reports patient condition
  • Interprets changes in patient status, reports and intervenes appropriately
  • Administers medications and observes patients for adverse reactions to medications and/or treatments
  • Current certification as a BLS Healthcare Provider. New employees have up to 90 days from date of hire to obtain the American Heart Association BLS for Healthcare provider
225

Administrative Director of ICU & Step Down Progressive Care Neuro Trauma Resume Examples & Samples

  • Manages the fiscal and clinical operations of assigned area(s) of responsibility and recommends sufficient number of qualified competent persons to provide care
  • Participates in outside source selection for needed services
  • Develops department budget in collaboration with CNO
  • Develops and implements policies and procedures that guide and support provision of services. Supervises nursing staff and assures staff competency
  • Conducts ongoing assessment and improvement of the department’s performance. Promotes the Quality Management program of the facility maintaining appropriate quality control programs (where applicable). Oversees and drives performance in quality metrics, patient safety and clinical excellence initiatives
  • Participates in strategic planning: Develops, markets, implements, and evaluates new services and programs recommending space and resources needed
  • Ensures compliance with regulatory agencies
226

CNA Progressive Care Resume Examples & Samples

  • Participates in family/patient care conferences to discuss patient goals, problems and ongoing discharge plans
  • Performs 12 lead EKG
  • Current certification as a BLS Healthcare Provider. New hires have 90 days to obtain
  • Nursing Home or hospital experience within last (1) year preferred
227

Care Team Associate Resume Examples & Samples

  • Under direct supervision of the RN and in collaboration with the patient and family, systematically and continually monitors the patient's health status and implements the plan of care
  • Carries out physician and nursing orders as directed by the RN
  • Takes/records blood pressures, temperatures, pulse and weighs patients
  • Performs blood glucose monitoring
  • Monitors intravenous infusions and transfusions as directed by RN
  • Sets up and discontinues telemetry monitor
  • Collects specimens as directed
  • Applies sterile dressings, removal of sutures, staples and/or drains
  • Performs all sterile procedures as assigned
  • Performs stomal irrigation and applies colostomy pouches
  • Performs oral and tracheostomy suctioning
  • Administers tube feedings to patients
  • Performs all treatments and procedures as defined on initial skills checklist
  • Reports symptoms and significant changes in patient's condition or behavior to RN
  • Assists with admission, discharge and transfer process
  • Transports patients to and from various treatment centers when necessary; assists transporters in moving patients in and out of stretchers and wheelchairs
  • Keeps the patient's room in clean and orderly condition; makes beds, replaces soiled linen
  • Assists in restocking rooms with supplies and equipment as directed
  • Duties may be performed for one patient or more than one patient
  • When assigned to one patient, provides care, observes the patient and does not leave the patient alone
  • Experience
  • Six (6) months experience in a healthcare setting OR
  • Completion of a health related vocational education course of at least 3 months OR
  • Completion of the first semester of clinical education in an associate or bachelor's degree program for a health care discipline
  • Knowledge of basic nursing techniques and procedures
  • Ability to communicate effectively, and follow written and oral instructions; and to maintain effective working relations with others
228

Customer Consultation & Care Representative Resume Examples & Samples

  • Candidates must have strong communication both verbally and written, in both Brazilian Portuguese and English
  • This is a part-time role and will not exceed 28 hours each week. It is also subject to GoDaddy's part-time benefits policy
  • This position will not support an H-1B sponsorship
229

Care System Associate Resume Examples & Samples

  • Effectively respond to an average of 75-100 inbound calls per day related to scheduling changes from clients and employees
  • Responsible for the coordination of care between caregivers and clients to ensure all visits are filled
  • Ability to prioritize and manage multiple conflicting responsibilities on a daily basis (Eliminating Missed Visits, Open Visits, Call Offs, PTO requests) and navigate multiple systems and processes, using all available tools and resources to ensure all immediate client needs are met
  • Make outbound calls to Home Care Aides, Clients and Branches to ensure resolution to scheduling issues and gaps
  • Meet all key performance metrics and standards as defined for the contact center for quality, productivity and where appropriate, revenue generation and retention
  • Understand and follow proper phone etiquette and call techniques, providing exemplary service in every phone interaction and ensure professional follow up communication for all involved in schedule changes – Client, Branch, Home Care Aides and Leadership personnel as needed
  • Ability to lead meetings with assigned branches on a daily and weekly basis
  • Manage the Instant Quality Assurance Report, to ensure the correct amount of care is provided to our clients through schedule changes and reinstatement of continuing schedules
  • 1 year of data entry, customer service and/or billing and payroll experience in a fast paced environment , health care experience preferred
  • Strong written and verbal communication skills, exceptional interpersonal skills and the ability to communicate effectively with all levels of staff verbally and in writing
  • Basic MS Office skills – Outlook, Word, Excel; other computer skills desired; McKesson Horizon; CellTrak/CareWatch and telephony applications
  • Strong PC navigation skills, demonstrated ability to navigate and utilize multiple systems at the same time
  • Attention to detail; ability to understand and comply with program/contract policies and procedures
  • Team oriented problem solving skills
  • Typing 40 + works per minute
230

Test Fin Care Assessment Resume Examples & Samples

  • Customers call in with past due accounts, billing disputes or other financial services questions
  • You take the lead in evaluating and modifying their accounts
  • While expertly balancing the customer’s needs with T-Mobile’s policies, you use strategic thinking to successfully collect payments on past due accounts and make account credits as needed
  • Along the way, you meet productivity standards like a pro as you build customer loyalty on every call
  • Consistency counts. We’re looking for people who can reliably work evenings, weekends, and varied shifts as needed
  • If you’ve worked in a performance-based culture, let’s talk!
231

Acute Care Surgeon Resume Examples & Samples

  • Board Certified General Surgeon
  • Research track record in surgical quality and value-based care
  • A valid, unrestricted medical license to practice medicine in the State of Georgia
  • A controlled Substance Registration Drug Enforcement Administration Certificate
232

BH Care Manager Resume Examples & Samples

  • Current unrestricted license from the State of Missouri as an LMHC, LCSW, LPC (as allowed by applicable state laws), LMFT, RN, LMSW required
  • Prior experience working within a telephonic environment (EAP, Case management or other BH) required
  • *May be hired as a Behavioral Health Care Manager l,ll, or lll depending upon level of education, skills, and relevant experience
233

Psychosocial Care Liaison Resume Examples & Samples

  • Performs psychosocial assessments and provides interventions to assist patients/families, including counseling, education, advocacy, referral, conflict resolution, crisis intervention, problem solving, coordination of family/team meetings and the provision of concrete services
  • Works with multidisciplinary team providing treatment recommendations and engages patients and families in adherence to the treatment plan by reducing or eliminating social, psychological, financial, behavioral and regulatory barriers to facilitate successful medical outcomes, improve the patient experience and efficient utilization of health resources
  • Maintains a network of resources for consultation and assists patients with linkage to community resources to facilitate optimal care
  • Documents professional recommendations, care coordination interventions, and treatment plans to effectively communicate to all members of the health care team
  • Provides supervision to social work interns and assists with training/orientation of new staff (LISW)
  • Provides education to fellows, residents and other allied health professionals about the impact of social problems on health outcomes and the effectiveness of social interventions in improving outcome
  • Advocacy, Ethics, Psychosocial Assessment, Psychopathology, Engagement, Problem Assessment, Engagement and Group Work
  • A minimum of two years of experience in a hospital and healthcare setting required
234

Clinical Care Leader Emergency Room Resume Examples & Samples

  • Certified Emergency Nurse (CEN) preferred, required within one year of hire
  • Maintains current CPR, ACLS, and PALS certification
  • Must have broad based knowledge of clinical, psychosocial, and pathophysiological theories relating to nursing diagnosis and treatment
  • Must have knowledge of/demonstrate leadership theories, teaching skills, and understanding of group
235

Ac Care Everywhere Resume Examples & Samples

  • Bachelor’s degree from an accredited university or college in the Business Sciences, Health Sciences (Nursing,
  • Clinical or operational experience in the area related to the business office application
  • Demonstrated proficiency with information systems technology
  • Superior goal accomplishment skills
  • Demonstrated knowledge of revenue cycle management
  • Ability to facilitate the engagement of end users in the Design, Build, Validate Sessions
  • Demonstrated workflow process analysis and design
  • Demonstrated facilitation/training skills
  • Strong assertiveness skills, ability to manage conflict in a variety of situations
  • Effective leadership skills and strong customer service orientation
  • Superior organizational and people management skills
  • Demonstrated ability to align and motivate key process stakeholders, including patients, HIM staff, scheduling
236

Lpn Care a Van Resume Examples & Samples

  • Previous work experience in a practice, public health or in community health setting. Experience with
  • Knowledge of growth and development throughout the life cycle is important
  • Experience with pediatric and adult immunizations helpful but not required
  • Flexibility in adapting to changing needs of the program and ability to work as a team member
  • Works under the supervision of a Registered Nurse as required by the Nurse Practice Act of Virginia
237

Channel Sales Rep-point of Care Resume Examples & Samples

  • Analyze, interpret and communicate key issues and/or metrics to members of the regional or senior management teams
  • Anticipate customer, channel and OEM partner needs and provide a timely response to requests
  • Foster performance excellence, team work and collaboration by sharing best practices with peers throughout the organization
  • Travel up to 50% of the time primarily domestically by any means necessary to support organizational goals
  • Understand and comply with applicable EHS policies, procedures and guidelines
  • Strong negotiation and data driven process skills; strong financial and analytical skills; knowledgeable in and appropriate use of business acumen
  • Ability to work within a matrix environment; ability to work in a team environment and across an organization to drive results; lead with and without authority
  • Enthusiasm, strong interpersonal and motivational skills; scalable to future assignments
  • Ability to present in front of large groups; manage ambiguity and demonstrate composure in stressful situations where competing priorities must be managed
  • Exhibit integrity, professionalism, initiative, self-motivation, strong work ethic, resourcefulness
  • Proven ability to cope and quickly adapt to fast-paced and evolving business situations
  • Ability to apply analytical and problem solving skills, creativity and organizational skills to achieve tasks
  • Ability to work independently and in groups
  • Ability to clearly, concisely and accurately convey communications
  • Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior
  • Ability or aptitude to utilize computer software applications to complete tasks
238

Supv, Clinical Care Resume Examples & Samples

  • Manages the E-time process - including training and education
  • Attends company meetings in absence of manager
  • Intermediate Ability to effectively present information and respond to questions from families, members, and providers Ability to effectively present information and respond to questions from families, members, and providers
  • Intermediate Ability to work within tight timeframes and meet strict deadlines
239

Diversey Care Rotational Program Resume Examples & Samples

  • Must have completed a Bachelor's Degree, preferably in Business Administration, International Business, Management or Marketing
  • Strong academic record (3.0+)
  • Must have experience working in a corporate environment
  • Demonstrated collaboration skills
  • Ability to work independently with limited supervision
  • Willing to travel as needed
  • Willing to relocate both during and after the rotation program
240

Acute Care Sales Specialist, Home Infusion Resume Examples & Samples

  • Ensures that branch staff are informed of all target accounts and specific client needs in order to insure proper servicing of the client
  • Conducts follow-up on all maintenance accounts to ascertain continued satisfaction with AHS Infusion Services and identify areas to increase business. Responsible for problem-solving issues with referral sources and other hospital or clinic-based programs related to the delivery of home infusion and all related support services. Shares in the responsibility for administrative management of system-wide quality assurance monitoring programs, including managing of clinical database information and related work
  • Joins and attends key professional organizations to increase visibility of AxelaCare and increase business opportunities
241

Director Spiritual Care Resume Examples & Samples

  • Current knowledge of Catholic tradition with particular focus on Catholic health care, including the application of the Ethical Religious Directives in an acute care setting
  • Demonstrated ability to resolve conflicts, communicate and exercise authority of position and delegate responsibilities where needed
  • Practices critical thinking skills, independent judgement and discretion in dealing with multiple responsibilities
  • Knowledge of/respect for persons with diverse religious, cultural and racial backgrounds
  • A pastoral theology that is contemporary, functional and well integrated into professional practice
  • An ability to be self-reflective; have a clear sense of personal identity and be well grounded in relationship to self, God and others
  • A minimum of two units of Clinical Pastoral Education (four preferred) or equivalent, e.g., National Certification in Pastoral Counseling, National Board of Certified Counselors, NACC
242

Specialty Care Data Services Leader Resume Examples & Samples

  • Bachelor's degree; preferably in a relevant field
  • Demonstrated ability to integrate and aggregate data from a variety of sources and develop strategic guidance for Data management customers that result in a business decision or action
  • Thorough understanding of standard and cutting-edge data management tools and techniques across Clinical and Commercial Pharma/Biotech
  • Strong business and marketing acumen and excellent communication and interpersonal skills; consultative background preferred
  • Strong collaboration and networking skills to be able to influence peers and decisions effectively
  • Strong account planning and management background, including goal setting and resource allocation
  • Excellent writing and communication skills, and ability to create an engaging learning experience in a virtual environment
  • Ability to establish and meet deadlines, and, identify and mitigate risks
  • Ability to work in fast-paced environment, handles multiple priorities, and, adapts and promotes change
  • Create and deliver presentations that clearly and succinctly highlight and connect the data
  • Experience with Big Data/unstructured data a plus
  • Ability, want and purpose to transform and shape the future of commercial operations and the value we bring
  • Five or more years pharmaceutical or biotechnology experience -- Oncology experience Required,
  • Four or more years of Specialty Care Commercial Data Management and/or related experience
  • Ability to influence laterally and vertically
  • Experience in Market access/managed markets
  • Experience across product life cycle (emerging, launch, in-line, mature)
  • Experience in commercial data products, insights, data management and analytics
  • Experience working with and optimizing Specialty Pharmacy/Distributer data
  • Success leading and developing Relationship Management and Portfolio Management Experience
  • Experience working with and optimizing "Buy and Bill" Data
  • Strong analytical skills with intimate knowledge of variety of secondary data sources (e.g., IMS, FlatIron, Symphony Health etc
  • Direct data management and analysis experience preferred leverage/apply AZ insight best practices as appropriate
  • Up to 25% regional travel to our Wilmington, DE location
  • Immuno-Oncology experience preferred
243

Seller Business Care Specilist Resume Examples & Samples

  • Ability to handle multiple projects / cases and priorities in a fast-paced environment
  • Must be a team player willing to support and accept the total quality processes and systems
  • Good planning, organizational and reporting skills are essential
  • Flexibility and able to deal with changes and ambiguity
  • Perseveres when faced with a challenging situation and shows creativity and constructiveness in problem solving
  • Capacity to learn quickly and adaptable
244

Medical Director Pediatric Care Resume Examples & Samples

  • Develop and execute portfolio clinical strategies for both product development and life cycle management, in support of the Category business objectives
  • Develop clinical development plans driven by intended use (claims) and value propositions. Ensure their integration into Evidence Development Plans, together with Epidemiology, Regulatory and Market Access
  • Drive design of clinical trials and support the evaluation and dissemination of their results: Contribution to statistical analysis plans; Review of clinical trial reports; Publication in peer-reviewed journals and scientific conferences
  • Ensure that all procedures are fulfilling legal and regulatory requirements and organize management of serious adverse events
  • Serve as senior clinical expert to Regulatory Agencies, submissions and reviews, and to Payers decision making committees
  • Be the Company interface to the pediatric clinical development and medical community, including experts, practitioners and other stakeholders
  • Bring the perspective of the patients and patient-associations into the R&D, Medical, and Business strategies
  • Disseminate science, value propositions and claims, placing patient and clinician needs at the center (patient centricity, health care professionals relevance)
  • In-depth knowledge of pediatric medicine to support NHSc vision and identification of opportunities
  • M.D. certified in Pediatrics with minimum of 10 years of experience in Clinical Development (pharma, biotech, diagnostics, medtech, nutrition)
  • Experience with design and management of clinical trials
  • Knowledge of relationship building with external partners and cross-functional internal teams to execute clinical development programs
  • Expertise in medical writing and verbal communication (protocols, clinical reports, regulatory submission documents, peer-reviewed publications, scientific meetings)
245

Care Team Assistant Resume Examples & Samples

  • Prior authorizations for medications
  • Workers’ compensation paperwork
  • Panel management
  • Faxing
  • Medication proposing
  • Equipment cleaning
  • Deep room cleaning
  • Stocking and monitoring of expiration on all supplies
  • Maintaining levels of supplies; ordering, receiving and routing of supplies appropriately
246

BH Care Manager Resume Examples & Samples

  • Demonstrates knowledge and clinical judgment to assess member needs to ensure access to medically necessary, quality behavioral healthcare in a cost effective setting in accordance with UM Clinical Guidelines and contract
  • Refers cases to Peer Reviewers as appropriate
  • Performs psychiatric and substance abuse or substance abuse disorder assessment, coordination, implementation, case planning, monitoring, and evaluating to promote quality member outcomes, to optimize member health benefits, and to promote effective use of health benefits and community resources
  • MS or MA in social work, counseling, nursing or a related behavioral health field; 3 years’ experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background
  • Current active unrestricted license as an APRN,LMHP, LCSW, LPC, LMFT, LAC, Medical psychologist, or Licensed psychologist, to practice as a health professional within the scope of licensure in state of LA
247

Director Digital Care-customer Journeys Resume Examples & Samples

  • Five years of progressive management experience
  • Knowledge and experience in conversion optimization, digital marketing, UX design and/or consumer psychology and research is a plus
  • Open minded team player with excellent communication skills, asking the right discovery questions to reach full understanding
  • You preferably have experience as Product Owner / Product Manager in an Agile environment
248

Lpn-prn-convenient Care Central Ave Resume Examples & Samples

  • Collects patient data such as vital signs; notes how the patient looks and acts, or responds to stimuli, and reports this information accordingly
  • Participates in the implementation and evaluation of patient care based on practice guidelines, standards of care, and federal/state laws and regulations
  • Monitors and documents treatment progress and patient response
  • Participates in teams to improve patient care processes and outcomes
  • Must be a graduate of an accredited school of practical nursing program
  • Must have current/valid Licensed Practical Nurse license from the state licensing board
249

Onsite Inpatient Care Manager Resume Examples & Samples

  • Utilizing clinical judge, assesses and evaluates members at risk for complicated medical comorbidties, and/or repeat admissions potential and determines individualized care plan for communication and interventions to promote successful discharge and post-acute care treatment plan
  • Conducts patient interviews and assessments through personal visits and using clinical judgment determines appropriate level of interventions and assess patient needs for follow up care
  • Nurse will be based out of home, with travel required daily to assigned hospitals and facilities; Frequent travel required to regional healthplan office
  • 1+ years of experience in Managed Care is preferred
  • Ability to influence internal and external constituents
  • Knowledge of healthcare delivery
  • Microsoft Excel is required
  • Microsoft Word is required
  • Healthcare Management Systems (Generic) is required
250

Supv, Behavioral Clinical Care Resume Examples & Samples

  • Supervises a staff of nurses/clinicians to achieve successful quality outcomes and benefit maximization towards members care
  • Act as primary contact for escalated calls and/or escalated issues or that require additional research and/or special handling
  • Required 1+ year experience in leading/supervising others in a clinical care setting (preferred) where you functioned in a team lead or senior capacity, providing mentoring, training, support, and guidance and functioned as a subject matter expert (SME)
  • Required Licensed Certified Social Worker (LCSW)
  • Required Licensed Mental Health Counselor (LMHC)
  • Required Licensed Marital and Family Therapist (LMFT)
  • Required Intermediate Microsoft PowerPoint