Care Engineer Resume Samples

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N Wehner

Nickolas

Wehner

86061 Kiehn Landing

Phoenix

+1 (555) 190 8497

86061 Kiehn Landing

Phoenix

Phone

p +1 (555) 190 8497

Experience Experience

Philadelphia, PA

Customer Care Engineer

Philadelphia, PA

Dooley, Quitzon and Jacobs

Philadelphia, PA

Customer Care Engineer

Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer
Work to established SLAs whilst providing regular feedback to customers
Maintain, manage and update databases & online portal regularly
If possible, provide customer with technical support and a trouble shooting option before product return and replacement
Identify and create opportunities for finalizing service contracts and sale of spare parts
Work closely with the advanced team / engineering for escalated issues
Good communication and efficient working at the customer location

Los Angeles, CA

Customer Care Engineer Ludwigshafen

Los Angeles, CA

Larson, Bahringer and Kling

Los Angeles, CA

Customer Care Engineer Ludwigshafen

Processes buyout proposals from purchasing department Creates proposal calculations by using divisional tools
Maintains close relationship with product managers and other country organizations
Willingness to work in a team and with remote organizations
Supports the Sales Organization in preparation of quotes
Negotiates with customer business contracts as part of his authority including discount, price and volume structures
Actively visits existing customers from time to time to maintain customer relationship
Optimizes communication with customers using telephone, e-mail, etc

present

Houston, TX

Senior Customer Care Engineer

Houston, TX

Pfeffer, Gorczany and Mueller

present

Houston, TX

Senior Customer Care Engineer

present

Provide effective and consistent communication to management, peers and account team in support of customer
Provide work support and guidance to less senior Customer Support Engineers
Ensure customers understand the contact center management concepts behind the software
Provide in-depth problem determination and verification, including (but not limited to) complex Root Cause Analysis reports
Gain and maintain knowledge of assigned customers' technical and business environment, including key customer contacts and account management team
Provide in-depth problem determination and verification, including (but not limited to) Root Cause Analysis reports
Possess an in-depth level of Aspect product knowledge within a specific area of technology focus to manage complex customer issues and escalations

Education Education

Bachelor’s Degree in Computer Information Systems Preferred

Quinnipiac University

Bachelor’s Degree in Computer Information Systems Preferred

Skills Skills

Plans, designs, test, execute, analyses, and reports on process improvements to gain fastest troubleshooting
Reviews network problems and ensures all learning’s are shared with appropriate stakeholders
Develops scripts/macros to perform health checks to speed up troubleshooting efforts
Provides technical guidance, leads CH workshops, and support to other GSD CH engineers to avoid/minimize troubleshooting challenges
Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GSD, CSS and R&D
Reviews recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems
Launch, trials and pilot projects support

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15 Care Engineer resume templates

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Product Care Engineer Resume Examples & Samples

Provide engineering expertise as related to cost and factory support
Analyze test data and correlate to product design improvements
Complete activities necessary to achieve company Quality and Cost Goals
Create and maintain a historical log of projects completed and in process
Complete SCR reduction projects
Provide updates to management and project teams as required
Must be able to work within a team environment
Assist in the establishment of development requirements for product changes and help execute them to meet objectives
Conduct design reviews with diligence and accuracy
Maintain orderly and correct project files
Ability to write and interpret project schedules
Give written and oral presentations when required
Operate productively in a cross functional and diverse workplace utilizing the global experience within the corporation
Execute other assignments as deemed strategically required by top management
Good verbal and written communications
Exceptional Problem Solving Skills
Strong aptitude for details
Mature thinking and professional presentation with common sense and good judgment
6 Sigma Black Belt or Green Belt. GE/ASQ experience is a plus
Lean manufacturing experience, EMS system is a plus
Manufacturing/Quality/R&D experience, appliance industry is a plus
Experience with supplier workshops, tear downs , and “walking” manufacturing lines
Financial analysis, total cost, business case experience is preferred
PPAP’s approval, ECN’s generation and approval experience
Micro-Soft Office skills – Word, Excel, Power Point, Project
Ability to work effectively with minimal supervision
English

Senior Product Care Engineer Resume Examples & Samples

Develop water heaters components to be more efficient with right cost
Develop cost out plans as contribution to reach the overall Direct Material cost out targets set by Organization
Complete activities necessary to achieve company Cost Goals.Maintain technical documentation up-to-date (TeamCentermanagement, 3D/2D/BoM/specifications)
Redesign of components to improve material cost or to avoid material price increases while improving product quality, function/performance, and reliability.Project management that includes interfacing through
PMP is a plus
Knowledge in mechanical component and system development and design
Experience in 3D modeling in CAD (preferable Catia V5)
Knowledge of quality tools (FMEA´s, etc)
Knowledge of Problem Solving Techniques (8D-PDCA)
Knowledge in components development
Team oriented and good communication skills
Ability to take initiative, proactive
Flexibility and ability to take time and stress pressure
Strong Continuous Improvement mindset
Native Arabic Speaker
Very Good English Commands

Senior Product Care Engineer Resume Examples & Samples

1) Assessment technical risk for Delivery Variant Request (DVR)
2) Technical solution for Continuous Product Improvement (CPI)
3) Assess and decide if executing Modification Proposal (MP)
4) Modification from approved DVR, CPI, MP, which does not bring Form, Fit or Function

Senior Customer Care Engineer Resume Examples & Samples

Gain and maintain knowledge of assigned customers' technical and business environment
Engage additional resources when necessary
Ensure customers understand the contact center management concepts behind the software
Provide work support and guidance to less senior Customer Support Engineers
Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, third party trouble identification, and ACDs
Excellent customer service and teamwork skills
Ability to use professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways
Ability to work with limited direction to independently determine and develop an approach to solutions that contribute to the development of the organization's goals and objectives
Ability to provide resolutions to problems of complex and diverse scope where analysis of data requires evaluation of identifiable factors

Customer Care Engineer Resume Examples & Samples

Provide front line support to Aspect customers in Europe and Africa via the phone, email or with remote access technologies where appropriate
Accurately log, document and progress customers issues to resolution, maintaining case ownership at all times
Work to established SLAs whilst providing regular feedback to customers
Work closely with the advanced team / engineering for escalated issues
Providing root cause analysis as required for the customers issues
SQL Server - Versions from 2005 onwards
Windows Server and Client - All versions
Web Servers - IIS, Apache
Networking - TCP stack, HTTP, SOAP, Wireshark, NetMon, ODBC, XML
Java - Web services, Garbage Collection, performance monitoring
VMWare or Hyper-v - Machine installation, monitoring or management
Windows Performance Monitoring
Linux (any distro)
Telephony - VOIP, SIP, E1
TextPad or NotePad++ type applications for logfile analysis
Scripting - VB, Perl, PowerShell, command line

Customer Care Engineer Resume Examples & Samples

Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary
Provide effective and consistent communication to management, peers and account team in support of customer
Take ownership for front line service and support to internal and external customers
Working knowledge of main Aspect products and strategy
Demonstrated ability to learn complex software tools quickly
Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships
Ability to provide solutions to problems of moderate scope where analysis of situation or data requires a review of identifiable factors

Senior Customer Care Engineer Resume Examples & Samples

Gain and maintain knowledge of assigned customers' technical and business environment, including key customer contacts
Articulate the technical operations and functioning characteristics of assigned products
Take ownership and drive effective closure to complex or escalated customer issues
Support, coach and mentor new hires
Possess an in-depth level of Aspect product knowledge within a specific area of technology focus to manage complex customer issues and escalations
Ability to develop resolutions to complex problems where analyses of situations or data require an in-depth evaluation of various factors and the frequent use of creativity
DICE-VD1
LI-VD1

Product Care Engineer Resume Examples & Samples

The main task is to maintain that manufacturing of interrupter products meet latest drawing requirements
Request design revision and changes to R&D team in Zurich based on feedback from production and suppliers (for mass production drawing)
Communicate and collaborate all drawing changes with local related teams (IQC, SCM, production, quality ect.)
Coordinate with Main Product Care team in Switzerland to resolve manufacturing, assembly or supplier problems
Coordinating with Main Product Care team in Switzerland to revise the design issue
Coordinate any rework activities as needed
Support SCM team in localization parts for production; and conduct Supplier performance audit, certification and improvement activities
Manage & update work instructions and training operators
Manage & conduct DFMEA (Design Failure Mode and Effects Analysis)
Excellent command of written and verbal English
Able to work independently and structurally
Strong problem solving and analytical thinking
Active communication and coordination skills with different levels
Good at time management and organizational skills
Literate in using CAD, SAP, Microsoft
Open to overseas travelling

Senior Customer Care Engineer Resume Examples & Samples

Gain and maintain knowledge of assigned customers' technical and business environment, including key customer contacts and account management team
Provide in-depth problem determination and verification, including (but not limited to) complex Root Cause Analysis reports. Engage with Engineering teams to diagnose product defects. Construct and document clear and concise Technical Plans of Action for customers and front line support
Provide effective and consistent communication to management, peers and account team in support of customer. Articulate the technical operations and functioning characteristics of assigned products and third party technologies
Provide leadership on high profile account issues. Drive global support escalations when necessary
Support, coach and mentor front line support
Possess an in-depth level of Aspect product knowledge within a specific area of technology focus and demonstrate proven ability to manage complex customer issues and escalations. Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Internal and external contacts often pertain to company plans and objectives
Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor and high level of business acumen to maintain and enhance customer relationships. Strong ability to influence
Ability to apply advanced principles, theories, and concepts and contribute to the development of innovative principles and ideas. Acts independently to determine methods and procedures on new assignments and may provide guidance to lower level personnel
Capability to work on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables
Ability to provide solutions that are highly creative and to exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results

Product Care Engineer Resume Examples & Samples

Carry out and implement projects/activities within the implementation’s scope of
Passion for electronics and mechanics
Knowledge of 3D tools (working experience in AutoCAD or CATIA will be an advantage)
Electrical/electronic technical skills will be a plus
Experience in working in projects and/or coordinating projects
Attitude to continuous improvement in all the job areas
Good communication skills and relation capability (able to communicate in English)
Proactive, self-reliant with team work approach
Attention to the detail
Ability to use common IT tools
Good knowledge of English
Native Ukrainian highly preferred
Experience in Product Design / Product Development or manufacturing functions is a plus
Experience of Team-working is a plus
Short experiences as technical action Leader is a plus

Customer Care Engineer Resume Examples & Samples

Attend all Breakdown calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction. Have complete ownership of the service delivery process for the assigned customer base
Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to justify AMC charges
Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base
Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through SFDC and emails to ensure communication flow
Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper discipline of operations
Good Knowledge on maintenance and servicing and Laboratory equipments (CO2 INCUBATORS, CENTRIFUGES, OVEN, Furnaces, refrigerator, ULT freezers)
Good learning capability
Good communication and efficient working at the customer location

Customer Care Engineer Resume Examples & Samples

Provide in-depth problem determination and verification, including (but not limited to) Root Cause Analysis reports
Troubleshoot and resolve issues utilizing all available tools, resources, and documentation
Professional demeanor to maintain and enhance customer relationships

Technical Customer Care Engineer Resume Examples & Samples

University Degree in Electrical Engineering or Automation or Information Technology
2-4 years of customer service experience, especially in technical support
Knowledge of UPS (Un-interruptable Power Supply); Electrical Distribution (and/or Critical Power, Cooling System)
Knowledge of Schneider Electric & APC products is a plus
Broad knowledge and experience in Energy Management, Power Distribution, Critical Power and Cooling System
Develop a deep technical understanding in Schneider Electric & APC products
Strong understanding of critical power and cooling services, energy management
Strong interpersonal communication and customer service skills are required in order to work successfully with customers in high stress and/or ambiguous situations
Demonstrate ability to work in a team environment
Possess good problem solving and analytical skills
Good communication and excellent writing (both Vietnamese and English) skills
Proficient computer skills in AutoCAD, MS Office (Word, Excel, PowerPoint), etc

Customer Care Engineer Resume Examples & Samples

CCE should have complete knowledge about refrigeration systems
CCE should aware about different refrigerants pressures along with oil used in with properties & as per safety measures
CCE should know how to do the welding to joint all copper tubes with technical knowledge about rod used in welding with % of metal and its drawbacks
CCE should have knowledge to handle all electronics, Electrical, Mechanical component along with specific refrigeration tools(Vacuum Pump, Swaging & Flaring etc)
CCE should aware about Cascade systems & its working
Attend all Breakdown calls to identify the exact problem in Freezers or refrigerated systems to submit the quotations
Call closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction. Have complete ownership of the service delivery process for the assigned customer base
Through Knowledge for refrigeration working
Through Knowledge about refrigerants tools & safety measures
CCE should aware about different refrigerants pressures along with oil used in with properties & safety measures

Customer Care Engineer Resume Examples & Samples

Provide in-depth problem determination and verification, including (but not limited to) complex Root Cause Analysis reports
Construct and document clear and concise Technical Plans of Action for customers and front line support
Work on issues where analysis of situations or data requires an evaluation of variable factors
Internal and external contacts often pertain to company plans and objectives
Demonstrated competency in supporting main Aspect products and strategy
Demonstrated competency related to PCs, Networks, OS platforms, databases, telephony, software applications, third party trouble identification, and ACDs
Demonstrated ability to learn complex software tools quickly and explain those concepts to others (peers and customers)
Ability to use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways
Deliver assignments without considerable direction
Ability to exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results

Customer Care Engineer Resume Examples & Samples

Ability to exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.JOB REQUIREMENTS
Minimum 5 years relevant work experience supporting customers in a technical environment preferred OR commensurate college-level coursework, or a combination of both
Specialist knowledge and experience in supporting one Aspect product and at least one other product family required
Bilingual ability in Spanish language required, Portuguese is preferred
Technical Certifications and second or third languages a plus but not required
Some travel, after-hours, or on-call work may be required
Shift flexibility including weekends
Ability to pass a background check may also be required

Customer Care Engineer Resume Examples & Samples

Attend all Breakdown calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction. Have complete ownership of the service delivery process for the assigned customer base. Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to justify AMC charges Achievement of financial objectives as assigned and completion of the cycle of order process
Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base
Products - High Performance Liquid Chromatography / Gas Chromatography / GCMS

Customer Care Engineer Resume Examples & Samples

Ensure all ABB Safety requirements are adhered
First point of contact for customer field issues. Contact customer to document issue and initiate resolution process
Act as Project Manager for field issue from identification to completion. This includes ensuring replacement product is expedited through the production process and customer reports are prioritized and completed
Work with Quality, Engineering, Production, and other organizations to ensure issue resolution process is completed to customer satisfaction
If possible, provide customer with technical support and a trouble shooting option before product return and replacement
Assist Customer Service in communication production delays due to quality issues
Prepare and review technical and ISO 9001 documents including writing procedures, specifications, and various other documents based on customer field experiences
Prepare and maintain customer focused metrics (NPS, CCRP, field failure rates, warranty cost, etc..) to ensure organization is aware of performance and improvement plans
Visit customers to solicit feedback on quality issues and provide root cause and corrective actions to field events
Ensure product and system issues from the customer perspective is communicated back to the design team
4 year accredited degree
5+ years of experience in a customer support and/or engineering related role
Bachelor's Degree in Engineering ( EE or ME preferred)
Candidate with Instrument Transformer or other Utility Power products such switchgear, breakers , relays or other commercial / industrial related products
Ability to work individually or within team work groups as required
Previous experience in customer-support, service, and/or client-facing role
Previous knowledge or experience with electrical testing procedures
Previous experience supporting an engineering or manufacturing related business unit
Project Management experience preferred
Willing to travel 25 – 50% of time
Experience in continuous improvement tools (root cause analysis, Six Sigma, fmea, fault tree analysis, etc…)
Significant English verbal/ written communication skills
Candidates with work authorization that would permit them to work for ABB in the US

Customer Care Engineer Resume Examples & Samples

Gain knowledge of assigned customers' technical and business environment
Ability to use professional concepts and company policies and procedures to solve routine problems
Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained

Customer Care Engineer Resume Examples & Samples

Inspection of all operating parts of analyzers to ensure proper operation within expected tolerances. Tune and troubleshoot equipment for proper operation if required
Interact with manager during field service and update daily status. Conference & Co-ordinate with team & Service Coordinator weekly to update both technical & commercial issues of Customer. Provide firm schedule of visits for site as assigned or as per Customer WOs
Maintain, manage and update databases & online portal regularly
Clearly and professionally interact with customer, regarding status of visit schedule/ Parts information/ commercial updates on a routine basis
Able to determine tools and equipment required to perform scope of job
Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer
Assemble, align, and install equipment as necessary
Travel, approximately 80-85% of the time

Asset Care Engineer Resume Examples & Samples

Bachelors of science degree in engineering or related technical experience
Minimum of 5 years’ experience in engineering or manufacturing field in breweries or related operations
Must have a good understanding of and be able to lead the RCM process
Must have a thorough knowledge of EAM/CMMS systems (SAP-PM experience preferred)
Must have a working knowledge of and be able to apply generic problem solving processes such as 5 WHY, DMAIC, etc
Must have a strong understanding of Asset Management and Autonomous Maintenance principles
Must have a good understanding of CBM and the use of predictive technologies for Predictive Maintenance (PdM)

Predictive Care Engineer Resume Examples & Samples

Dispatches the case to TSC
Actively contributes and shares knowledge and is a recognized contributor in his/her speciality area
Approves solutions for internal publishing
System interfaces & protocols
Trace & logfile analysis tools

Customer Care Engineer Resume Examples & Samples

Develop technical expertise on products so as to carry out Inspection of all operating parts of analyzers to ensure proper operation within expected tolerances and finetune and troubleshoot equipment for proper operation if required
Interact with manager during field service and update daily status. Co-ordinate with team members & Service Coordinator weekly to update both technical & commercial issues of Customer. Provide firm
Bachelor Degree in Engineering or Technology in Electronics/Instrumentation/Electrical with a Minimum of
2+ years of directly related experience. Has experience on SOLAII, Mass spectrophotometer products and Nucleonic Flow and Density Gauges
Good Communication & presentation Skill
Good People management skills for Managing customers & junior technicians
Seriousness & positive attitude to job with proper conduct

Customer Care Engineer Ludwigshafen Resume Examples & Samples

Defines scope of supply and services
Clarifies technical and commercial details with customers and prepare orders for order entry
Hands over a qualified bill of material for buy-outs to the purchasing departments
Processes buyout proposals from purchasing department Creates proposal calculations by using divisional tools
Supports DoA-Extension applications from Divisions
Prepares proposal documentation and handover proposals to sales/customers
Supports the Sales Organization in preparation of quotes
Actively visits existing customers from time to time to maintain customer relationship
Reports regularly to the Customer Care Manager on customer requirements, competition and market trends
Negotiates with customer business contracts as part of his authority including discount, price and volume structures
Actively keeps up to date a complete profile of the customer organization (customer database, e. g. CRMoD)
Optimizes communication with customers using telephone, e-mail, etc
Conducts Follow ups on open Quotes pro-actively
Maintains close relationship with product managers and other country organizations
Actively engages in strategic solution selling processes