Care Assistant Resume Samples

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HG
H Gulgowski
Hershel
Gulgowski
44797 Schuppe Harbor
Detroit
MI
+1 (555) 384 7102
44797 Schuppe Harbor
Detroit
MI
Phone
p +1 (555) 384 7102
Experience Experience
Boston, MA
Care Assistant
Boston, MA
Walker-Kovacek
Boston, MA
Care Assistant
  • Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment
  • Supervise, assist or provide showers and baths
  • Assists with treatments ordered by physician as supervised by physician or registered nurse. Performs select clinical duties
  • Freedom from use and effects of use of drugs and alcohol in the workplace
  • Assists patients with activities of daily living to include bathing, personal hygiene, nutrition and comfort measures, changing bed linens, and diapers
  • Completion of an accredited Nursing Assistant program (or military medical specialty training)
  • Assists with transporting patients for special procedures
Phoenix, AZ
Personal Care Assistant
Phoenix, AZ
Swift-Wunsch
Phoenix, AZ
Personal Care Assistant
  • Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
  • Performs daily or scheduled cleaning duties, in accordance with established policies and procedures; Scrubs and mops floors, cleans and sanitizes equipment
  • Performs all other duties as requested
  • Makes both occupied and unoccupied beds, per customer service plans
  • Provides personal services for the customers in a professional and efficient manner
  • Documenting services provided
  • Reminding/assisting client with self-administration of medications (with proper training)
present
Phoenix, AZ
Customer Care Assistant
Phoenix, AZ
Hudson Group
present
Phoenix, AZ
Customer Care Assistant
present
  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
  • Performs other duties as assigned by the Supervisor, Manager, Director or Deputy Account Manager
  • Establish good working relationships with co-workers and the Client
  • Provide troubleshooting assistance to customers
  • May develop customer account profiles and perform customer service for dedicated account lists
  • Perform lease entry and booking, maintaining an average turnaround time and quota of orders per month as determined by the manager
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
Education Education
Bachelor’s Degree in Quality Care
Bachelor’s Degree in Quality Care
The George Washington University
Bachelor’s Degree in Quality Care
Skills Skills
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
  • Possesses interpersonal and relationship building skills to work in a cross-functional team as well as the ability to
  • Ability to adapt to ongoing change and work in a fast-paced, customer-driven environment
  • Provides clerical support to the patient care unit through ensuring patient medical record is properly assembled, Accurately transcribing orders and enters Consults into the computer if applicable
  • Adheres to Universal precaution, infection control, OSHA, and other regulatory policies and procedures. Maintains safe work practices and follows facility safety procedures
  • Continuous observation of monitored EKG patterns and pulse oximetry as ordered. Sets up, calibrates and Maintains settings and alarms on telemetry module. Obtains rhythm strip at beginning of shift, admission and changes labels strip with patient identification, time, lead monitored, PR interval, ST interval, QRS interval
  • Trouble shoots telemetry equipment, Ensures monitors are functioning properly, ensure telemetry supplies are available. Accounts for telemetry transmitters, Verifies daily telemetry charges. Identifies changes in rate, rhythm, or pattern, notifying RN of these changes. Responds appropriately to emergency situations, runs a continuous EKG strip and notifies appropriate staff
  • Strong time management skills
  • Demonstrates commitment to maintain a neat, orderly, and safe environment: Maintains a neat, safe and orderly work area, keeps hallways clear of obstructions, reports safety issues and broken equipment appropriately, and adheres to patient safety precautions
  • Spinal Injury (desirable, although training will be provided)
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15 Care Assistant resume templates

1

Customer Care Assistant Resume Examples & Samples

  • Strong verbal, written communication, and listening skills required
  • Ability to meet established customer service requirements
  • Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook
2

Customer Care Assistant Technical Resume Examples & Samples

  • Gathers information, researches/resolves inquiries and logs customer calls
  • Provides assistance, training and troubleshooting support to other staff
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
3

Customer Care Assistant Resume Examples & Samples

  • Ensure high quality of service by understanding and clarifying the customer’s need
  • Identify and escalate priority issues, including medical questions and Adverse Event (AE) reports as needed to appropriate resource
  • Assist CSR I’s by clarifying technical information
  • Ability to present in a polished and articulate manner and exhibit professional behavior
  • Self motivated and results oriented
  • Ability to identify and acknowledge customer needs and offer insight
  • Ability to learn, retain and communicate medical information
  • Exercise good judgment skills
4

Customer Care Assistant Resume Examples & Samples

  • Utilize fluency and comprehension for the services to be provided
  • Use excellent grammar skills and attention to detail
  • Interpret the context of the customer's experience – as written or communication in writing
  • Utilize strong spoken grammar; able to ask appropriate questions demonstrating empathy in tone and can communicate with appropriate sense of urgency
  • Utilizing technology with savvy and a passion for technical support
  • Finding the right solution for the customer
  • Multi-tasking (resolving issues during multiple chat sessions) in order to solve issue(s) for customer(s), while managing time effectively
  • Ramp up quickly and act on feedback constructively
  • Handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
  • Typing 35 wpm
  • ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc
  • Proficiency in a multi-system environment
  • Basic internet and web-based application skills
  • High school degree or equivalent
  • Prefer some sales/service experience in retail, technology sales and service or other "helping" business
  • Seeking at least 3 years of technology support experience preferred
  • Prefer some experience with Brother or other technical products and systems
5

Customer Care Assistant Resume Examples & Samples

  • Screen PA for all documentation and enter it into the MMIS system within 2 business days
  • Communicates with providers if documentation received is incomplete or missing
  • Sends PA approval or denial letters to providers within 2 business days after review
  • Sends completed PA to QA and then to Scan
  • Receive, open and review cases for SURS according to contractual requirements
  • Maintains a phone line for providers. Documents all calls
  • Receives and processes PDD requests from the state within 2 business days
  • Meet internal quality standards
  • Mail merge EOMBs, send, review and log returns
  • Complete recoveries at the State’s request
  • Order medical records as necessary
  • Review EFADS filters on a quarterly basis and present to CURT
  • Attend the CURT bi-monthly meeting and present cases
  • Work medical policy edits accurately
  • Strong communication skills both written and oral
  • Be able to maintain confidentiality and security
  • Strong analytical, comprehension, and problem solving skills
  • Be able to work under pressure and with little supervision
  • Must be able to work overtime when required
  • Ability to follow oral and written instructions and directions
  • Personal computer experience
  • Must have good organizational skills and decision-making ability
  • Must be able to work independently and as a team member
  • Excellent attendance required
  • Medical background of some kind
  • Knowledge of durable medical equipment
6

Customer Care Assistant Resume Examples & Samples

  • Prior customer service or call center experience
  • Sales Experience Preferred
  • A minimum of a high school diploma or GED
  • Good typing skills: 25 WPM
  • Open schedule availability between 9:00am and 3:00am, 7 days/week including all weekends and holidays. Candidates MUST be open to working any shift during the hours of operation
  • Good command of English (in both reading and writing)
  • Logical, analytical thinking and problem solving skills
  • Intermediate understanding of: o PCs and internet o Telephone Technology o Office Applications (Word, Excel)
  • Solid sense of responsibility and reliability
  • Strong awareness of privacy and data security
  • Willingness to work shifts, punctual and maintain productiveness
  • Readiness to be measured against personal KPIs and a commitment to personal improvement
  • Must be able to successfully pass a drug screen and criminal background check
  • Enjoy learning about and supporting new products
  • Deliver outstanding customer service
  • Possess excellent listening skills
  • Be able to probe for the root cause of issues
  • Be able to explain an issue and gain agreement with the customer
  • Be detail oriented
  • Be able to work in a fast-paced environment
7

Customer Care Assistant Resume Examples & Samples

  • Ensure work is processed timely according to service level agreements specified by our Client
  • Ensure quality assurance process is followed and completed for all work products
  • Ensure average speed of answer SLA is met
  • Ensure abandoned rate SLA is met
  • Use the standard Xerox greeting and closing
  • Ensures clear and complete responses are given to all customers through the following of applicable procedures outlined in training and information available in Envision
  • Document all call information accurately in the Communication Record (OminTrack)/XeroxSimplicity
  • Ensure all inquiries are answered accurately and professionally
  • Ensure Provider calls are returned within 24 hours
  • Ensure accuracy standards are met
  • Ensure open communications and coordinate production efforts at all levels within Provider Operations and inter-departmentally
  • Consults with supervisor or manager as issues requiring clarification arise
  • Review desktop protocol (HIPAA Guidelines) and ensure employees are adhering to policy
  • Maintain a strong customer service focus
  • Maintain a clean and professional work environment
  • Report all system issues to HelpDesk ITSS and management immediately
  • Maintain Provider Services values
  • Operate as a team player
  • Support change
  • Establish good working relationships with co-workers and the Client
  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
  • Performs other duties as assigned by the Supervisor, Manager, Director or Deputy Account Manager
  • Must have an Associate’s degree in Business Communications, or related field and/or equal work experience (excluding retail)
  • Must have above average PC skills including experience with Microsoft Office suite, preferably Microsoft Office 2007
  • Must have excellent interpersonal skills in order to work in a team environment and interact with personnel at all levels
  • Must have excellent verbal and written communication skills to ensure effective, positive communication between his/her supervisor, co-workers and/or Client
  • Must be able to work a flexible schedule (overtime) when required
  • Must enjoy working in a fast-paced, production-oriented environment and be able to handle stress
8

Customer Care Assistant Resume Examples & Samples

  • Must have High School Diploma/GED or higher
  • Preferred experience with Health & Welfare and Defined Benefits
  • Preferred 1 years’ experience in Call Center/Customer Service/Service Center environment
9

Customer Care Assistant Resume Examples & Samples

  • Ability to read and interpret documents. Benefits, Benefits and More Benefits!
  • Full Time Employment
  • Medical, Dental, Vision, & 401k plans
  • Educational assistance up to $5200 annually
  • Paid Time Off
  • Fun working environment!
  • Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
10

Customer Care Assistant Resume Examples & Samples

  • High school diploma or GED, be at least 18 years of age or older
  • A clear speaking voice
  • Six months of previous customer service experience
  • Familiarity with Windows and basic web navigation skills
  • The ability to successfully pass a background investigation and drug test
11

Customer Care Assistant Resume Examples & Samples

  • Demonstrates a strong knowledge of company services and all products including product composition and package directions during customer interactions
  • Understand Rite Care systems and accurately enter all information into systems, ensuring data integrity
  • Identify and escalate priority issues as needed to appropriate resource
  • 3-5 years of telephonic customer service experience handling inbound calls
  • Experience in the healthcare field preferred
12

Customer Care Assistant Resume Examples & Samples

  • May be subject to working non-standard, rotating or extended shifts and overtime. Shift assignments are subject to change based on business needs
  • Adaptability: able to work under stressful, time-sensitive deadlines, adapts to changes in the work environment
  • 2-Year Degree OR equivalent year for year job experience in professional
  • Customer service contact center experience preferred
  • Computer proficient and MS Office including Outlook experience
  • Established record of excellent Attendance and Performance
  • Bilingual (Spanish/English) a plus! All other duties as assigned
13

Customer Care Assistant Resume Examples & Samples

  • Identify and handle actual and potential non-serious Adverse Event (AE) reports. Conduct non-serious AE investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required
  • Assess each reported AE for serious or non-serious classification as per FDA regulations. Elevate serious reports appropriately to Customer Care Assistant III/Team Lead
  • Identify and handle Product Quality (PQ) reports. Conduct PQ investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required. Elevate reports appropriately
  • Monitor consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement, and handle or refer according to crisis management procedures
  • Display sound decision making skills in discerning urgency of customer complaints relative to current Good Manufacturing Practices (cGMPs) and Food and Drug Administration (FDA) regulations
  • Perform data input in an accurate, detailed and timely fashion on all consumer contacts according to the consumer database parameter and the guidelines defined within the respective departmental Standard Operating Procedures (SOPs)
  • Use tact and judgment in communicating, assess complexity of complaints, and provide appropriate reimbursement on a case-by-case basis
  • Previous call center experience highly preferred
  • Excellent customer service skills
  • Strong verbal and written communication and listening skills
  • Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel and Outlook
  • Basic understanding of Internet principles, terminology and functionality
  • Strong technical aptitude. Education
  • High school diploma or GED required. *
14

Customer Care Assistant Resume Examples & Samples

  • Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred
  • Demonstrated competency using information technology, PCs and databases
  • Strong problem solving and decision making skills
  • Great time management skills
  • Previous experience in a call center environment desirable
15

Chat Technical Customer Care Assistant Resume Examples & Samples

  • Answers technical support calls for all customer support inquiries
  • Assists, diagnoses and resolves all customer related mechanical, hardware, software, installation, training and system failures, using established procedures, documentation and training materials
  • Has a working knowledge of Windows, Google and Social Media
  • Maintains all call activity in Help Desk database
  • Develops and maintains positive customer relations; coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner
  • Performs quality assurance, testing and documentation on all products and applications to ensure product functionality
  • Has a natural curiosity to solve problems and enjoys researching to help find solutions to customers
  • Preferably 6 months experience in customer service in service industry
  • General knowledge of customer service practices and procedures; training will be provided
  • Willing and able to follow company policies and instructions from supervisor
  • Outstanding problem solving techniques
  • Willing to develop heavy diagnostic telephone usage
  • Knowledge of PC's, Microsoft Office and Google software applications
  • Knowledge of internet, email and web based technology and social media
  • Willing to work nights and weekends
16

Customer Care Assistant Resume Examples & Samples

  • BEING the first point of contact for our Mandarin speaking customers contacting the website, ensuring all communication is answered within 2-3 hours where possible
  • MANAGING the faulty returns process, ensuring customers are notified of issues and discounts negotiated as needed. Logging this data as required and working with the Customer Services Manager to resolve issues
  • DEALING with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary
  • ENSURING customers updated regularly regarding any ongoing queries
  • MANAGING the returns process; ensuring returns are processed within 24 hours of arrival
17

Bonus Customer Care Assistant Resume Examples & Samples

  • Ability to navigate through multiple computer applications with speed and accuracy
  • Ability to work with customers to resolve inquiries
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
  • Maintain a high level of world class customer service/professionalism to a wide range of customers
  • Recommend products that best suit the customer
  • Ability to read and interpret documents
  • Full Time Employment
  • Medical, Dental, Vision, & 401k plans
  • Educational assistance
  • Paid Time Off
  • Fun working environment!
  • Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
  • Six months experience in providing customer service either via phone or in person
  • Ability to type (WPM vary based on Client Requirements)
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
  • Excellent telephone manner and listening skills
  • The ability to relate to customers in a professional and courteous manner
  • The ability to work in a team environment
  • The ability to work under pressure
  • The ability to sit for long periods of time
  • Excellent attention to detail and multi-tasking ability
  • Self-motivation to work under his/her own initiative
  • Must pass drug test and state, federal and criminal background check
  • Must have High School diploma or general education degree (GED)
  • Must be at least 18 years of age or older
18

Bonus Customer Care Assistant Resume Examples & Samples

  • Technical aptitude and enjoy troubleshooting technology
  • High School Diploma or GED
  • Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
  • Customer focus
  • Discipline to follow a set schedule
  • Flexibility to do shift work including weekends, holidays and have the ability to flex up or down based on business needs
  • Ability to manage multiple applications at one time
  • Understand the concepts of navigation, search engines, downloading music, and other web based applications
  • Smartphone, tablet, operating systems, PC or Mac experience
  • Ability to attend approximately five to six weeks of required training in a schedule that may include nights or weekends
  • Successful completion of initial training
  • Ability to meet minimum typing speed of 25 WPM while talking to customers
  • Successful completion of pre-employment assessments, criminal background check and drug screen
19

Bonus Customer Care Assistant / AM Resume Examples & Samples

  • Ability to navigate through multiple computer applications with speed and accuracy
  • Ability to work with customers to resolve inquiries
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
  • Maintain a high level of world class customer service/professionalism to a wide range of customers
  • Recommend products that best suit the customer
  • Ability to read and interpret documents
  • Full Time Employment
  • Medical, Dental, Vision, & 401k plans
  • Educational assistance
  • Paid Time Off
  • Fun working environment!
  • Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
  • Six months experience in providing customer service either via phone or in person
  • Ability to type (WPM vary based on Client Requirements)
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
  • Excellent telephone manner and listening skills
  • The ability to relate to customers in a professional and courteous manner
  • The ability to work in a team environment
  • The ability to work under pressure
  • The ability to sit for long periods of time
  • Excellent attention to detail and multi-tasking ability
  • Self-motivation to work under his/her own initiative
  • Must pass drug test and state, federal and criminal background check
  • Must have High School diploma or general education degree (GED)
  • Must be at least 18 years of age or older
20

Customer Care Assistant Resume Examples & Samples

  • Back up call center agents and take overflow inbound customer service calls
  • Making outbound/inbound calls to customers
  • Ability to type 30 WPM
  • Must have flexibility to change processes quickly to address a new or changing business rule
21

Customer Care Assistant Resume Examples & Samples

  • Minimum 1-2 years customer service experience
  • Minimum typing speed of 40 WPM
  • Computer literate- MS Office, Word and Excel
  • Professional and customer service skills
  • Communicates clearly and effectively
  • Knowledge of general office equipment
  • Knowledge of Windows based computers (excel, word, office)
  • Proper use of time management
22

Customer Care Assistant With English Resume Examples & Samples

  • Assists employees through phone and email in the completion of appropriate forms/ enquiries
  • Answer general questions in various areas of Human Resources to employees and supervisors
  • Create standard employment contract documents along the employee lifecycle
  • Preparation and quality check of documents received/sent from/to the client or third parties
  • Schedule and monitor actions and deadlines according to relevant processes
  • Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
  • Contributes to HR process standardization and harmonization across the related groups
  • Maintains and develops a knowledge database for frequently asked HR questions across the related groups
  • Flexible and proactive attitude
  • Good team working skills and able to work autonomously on assigned tasks
  • Ability to multi-task, prioritize work and manage time based on business needs
  • Excellent administration skills and good organization skills with attention to detail
  • Advanced problem solving and resolution skills to include when to escalate and identify trends
  • Comfortable in direct client contact
  • PC Skills: Word, Excel, Power Point, Outlook are a must. Knowledge of any CRM tool or SAP (HR modules) is a plus
  • Preferable Experience in Customer Service or HR Services
  • Fluency in English. German/ Spanish skills are a plus
23

Temporary Customer Care Assistant Resume Examples & Samples

  • LOGGING of relevant customer data ensuring any reports or logs are updated regularly and accurately as required
  • IDENTIFYING high spending or priority level customers that can be passed to the MyStylist team to help grow our online MyStylist team customer base
  • RESPOND to any customer complaints from the site; ensuring the highest levels of service are given every time and liaising with the Customer Care Supervisor and EShop Manager to ensure a suitable resolution
  • ANY other duties as reasonably requested
24

Bonus Customer Care Assistant AM Resume Examples & Samples

  • Ability to navigate through multiple computer applications with speed and accuracy
  • Ability to work with customers to resolve inquiries
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
  • Maintain a high level of world class customer service/professionalism to a wide range of customers
  • Recommend products that best suit the customer
  • Ability to read and interpret documents
  • Full Time Employment
  • Medical, Dental, Vision, & 401k plans
  • Educational assistance
  • Paid Time Off
  • Fun working environment!
  • Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
  • Six months experience in providing customer service either via phone or in person
  • Ability to type (WPM vary based on Client Requirements)
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
  • Excellent telephone manner and listening skills
  • The ability to relate to customers in a professional and courteous manner
  • The ability to work in a team environment
  • The ability to work under pressure
  • The ability to sit for long periods of time
  • Excellent attention to detail and multi-tasking ability
  • Self-motivation to work under his/her own initiative
  • Must pass drug test and state, federal and criminal background check
  • Must have High School diploma or general education degree (GED)
  • Must be at least 18 years of age or older
25

Care Administrative Assistant Resume Examples & Samples

  • Receive fax or phone calls from physicians, pharmacies and families and take appropriate action
  • Make copies and manage and update resident charts, appointment books, and 911 binder
  • Monitor ARC home page trackers and schedule appointments as appropriate
  • ARC demographic data entry
  • Upload documents to ARC
  • Assist with move-in paperwork/annual paperwork as required by state regulations and Atria
  • Coordinate transportation of residents to outside medical appointments
  • Organize and update in-service binder, manage in-service calendar which is utilized to schedule in-services, and help Resident Services Director prepare
  • Assist Resident Services Director with ordering supplies as needed, within budget
  • Print Resident Services Assistant assignment sheets daily
  • Enter Resident Services Assistant assignment completed tasks
  • Coordinate staff schedule under the direction of the Resident Services Director
  • May perform other clerical duties as needed and/or assigned
  • High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience
  • Must complete state required training guidelines
  • Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
26

Direct Care Assistant Resume Examples & Samples

  • Employees in facilities that provide long term care for the aged may be required to possess or obtain a Geriatric Aide certificate
  • Persons appointed to positions in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland
  • Employees in some positions may be required to operate vans which require a specific motor vehicle operator's license valid in the State of Maryland. Employees in this classification may be required to successfully complete and maintain current certification of cardiopulmonary resuscitation training
  • Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs
27

Administrative Customer Care Assistant Resume Examples & Samples

  • 40 hour work week (M-F) - May be asked to work Overtime
  • Keying Skills
  • High school diploma or GED equivalent and six months or more call center/customer service experience
28

Intern, Early Adopter Care Assistant Resume Examples & Samples

  • Proficient in MS Applications
  • Basic understanding software industry
  • Verbal and communication skills
  • Administrative skills
  • Prior office experience mandatory
29

Customer Care Assistant Resume Examples & Samples

  • High school diploma or equivalent and minimum of 1 year inbound call center experience
  • Enjoy working in a fast-paced, production-oriented environment and be able to handle stress
  • Must be able to manage multiple tasks
  • Must have good organizational and decision-making skills and must have the ability to anticipate needs
  • Must have excellent attendance
  • Willing to work hours necessary to successfully accomplish assigned tasks
30

Assistant, Long Term Care Resume Examples & Samples

  • Manage, evaluate and verify accuracy of information in multiple software applications for all Kaiser Permanente members residing in licensed facilities at SNF, ICF, AFH, RCF, ALF levels. Effectively communicate to department, member's level of care status. Update and research questions/queries made by department members (physicians, nurse practitioners, physician assistant, care coordinators, utilization managers) utilizing the admit-discharge-transfer portion of the KARE program and Epic HealthConnect. Concurrently research accuracy of member data to ensure reliability, validity and integrity of information received from various facilities and other Kaiser Permanente departments. Update KARE system to identify/report member data for accurate payment from federal agencies (CMS/HCFA); responsible financial (CAS) and utilization analysis, and effective patient coordination of care. Manages and verifies accuracy of out-of-area, home SNF benefit and out-of-contract facility agreements and authorize referrals in TAPESTRY for all SNF admits ICF labs and ICF Part B Therapy
  • Design, maintain, and continuously improve reporting systems for SNF and AFH programs including, but not limited to, QM satisfaction surveys, SNF census, three-day waiver reports, and AFH telephone statistics
  • Verify, update, and maintain an accurate computer-based data system (1032 and/or Yukon) for documenting Long Term Care Department physician, nurse practitioner and physician assistant visits. Collect data and track physician, nurse practitioner and physician assistant visits to assure Kaiser Permanente clinicians are in compliance with governing bodies. Provide information for clinicians to determine when patient visits are required. Assure timely communication of information to the LTC clinical manager for financial and utilization analysis. Produce and distribute monthly visit information. Accurately input monthly ICF audit information within specific deadlines to meet regulatory guidelines. Create initial paperwork for SNF coordinators including calculating prior utilization by utilizing KARE, Epic HealthConnect and Results Reporting. Maintains filing system for SNF coordinator utilization worksheets
  • Minimum two (2) years of experience in a health care environment
  • Minimum four (4) years in health care environment
  • Associate's degree in medical office administration
  • Medical terminology course
  • Working knowledge of Access
  • Demonstrated ability in 10 key
31

Physician Assistant Ccl-ep Cardiovascular Care Resume Examples & Samples

  • Reports to the Director of Cardiology/Interventional Services
  • Supports the SAC area Electrophysiology program
  • Works closely with, Medical Director of EP Services, CCL manager, Chief of Cardiac Services, General Cardiologist and Cardiac Internationalists
  • Works with patients undergoing EP services across the continuum of care
  • May be required to support Interventional Program as needed
  • Works closely with, Medical Director of EP Services, CCL manager, Chief of Cardiac Services, General Cardiologist and Cardiac Interventionalists
32

Customer Care Assistant Manager Resume Examples & Samples

  • Be the voice of customer date and create the analytical report for business people to understand the key factor for business growth
  • Manage the quality of Customer Care team at vendor site and create Kaizen program
  • Communicate with Leads and Trainers at vendor site to improve the communication between CSAs and customers
  • Manage day to day operation such as responding to the escalation, trouble shooting and coordinate with US dev. team for issues
  • Infuses the Audible culture and customer care tenets into external operations
  • Participates in development, execution and leadership of programs which improve competitive position and profitability of the organization
  • Generate, cascade, and achieve goals across external network and monitor goal achievement; motivate external partner management
  • Create and deliver detailed reporting
  • Identify and eliminate barriers to achieving goals, accuracy, productivity, efficiency, and quality
  • Experience in customer care related tasks, such as collecting VOC, escalation, trouble shooting, knowledge management and action plan development
  • Excellent written and verbal communication skills in Japanese & English
  • Ability to drive multiple projects simultaneously and provide summarized results
  • Ability to represent the department and company with external partners
  • Amazon experience, or similar eCommerce
  • Experience working with international teams
  • Background in online entertainment
  • Passion for books, audiobooks, and digital entertainment
  • Verbal communication skills in English
33

Medical Assistant, Riverside Women s Care Resume Examples & Samples

  • Assists in the assessment of patient needs and health plan by taking vital signs, history, medication listing, assessing visual acuity and determining chief complaint. Assesses patients� physical and mental status
  • Knowledge of the purposes, organization, and policies of the local community's health systems sufficient to interact with other health care providers. 6. Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care. Skills
  • Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment. Equipment Operated: Must be able to operate medical office devices as well as standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc. Work Environment: Position is in a well-lit office environment. Occasional evening and weekend work. Mental/Physical Requirements: Involves standing, bending, crouching or stooping approximately 75 percent of the day, walking or sitting the remainder, using computers and telephones. Ability to push, pull or lift objects greater than 50 pounds. Must have ability to hear/ascertain heart, breath and bowel sounds. Must be able to visually discern pumps and monitors. Must be able to write legibly
34

Customer Care Assistant Resume Examples & Samples

  • Deals primarily with standard Master Lease Agreements, may prepare documentation on customized MLAs, and may work with some Snap Leases, or is a Transactional process expert
  • Perform lease entry and booking, maintaining an average turnaround time and quota of orders per month as determined by the manager
  • Verify and process customer contracts to release orders
  • Maintain accurate files with all information pertinent to the transaction
  • Coordinate with other departments regarding customer accounts
  • Communicate process, requirements and timing to customers and resolve problems; may escalate problems to management level where necessary and appropriate
  • Ensure all paperwork for the transaction is complete and has received appropriate approvals from all parties
  • May develop customer account profiles and perform customer service for dedicated account lists
35

Care Assistant Resume Examples & Samples

  • Acts as a receptionist for the unit by directing, assisting, and communicating to patients, families, visitors, co-workers and other departmental personnel
  • Continuous observation of monitored EKG patterns and pulse oximetry as ordered. Sets up, calibrates and Maintains settings and alarms on telemetry module. Obtains rhythm strip at beginning of shift, admission and changes labels strip with patient identification, time, lead monitored, PR interval, ST interval, QRS interval
  • Trouble shoots telemetry equipment, Ensures monitors are functioning properly, ensure telemetry supplies are available. Accounts for telemetry transmitters, Verifies daily telemetry charges. Identifies changes in rate, rhythm, or pattern, notifying RN of these changes. Responds appropriately to emergency situations, runs a continuous EKG strip and notifies appropriate staff
36

Monitor Tech Care Assistant Resume Examples & Samples

  • Promptly recognize patients discomfort and at risk behaviors, respond, and report as appropriate
  • Monitors patients’ mobility, speaks directly with patients to encourage them to stay in bed as well as preventing patients from falling from bed
  • Effectively escalates notification process to appropriate staff as necessary by seeking assistance from the hospital nurse when patient is in need, communicating directly and effectively with unit staff in the event that a patient is at risk for a fall, and also activates established protocol immediately in the event that a patient fall is imminent
  • Provides excellent customer service to all patients, staff, physicians, and family members
  • Performs clerical duties (i.e., maintains accurate and up-to-date department logs/records, answering phones, intercom, notify the assigned nurse)
  • Identifies interventions to maintain patient privacy
  • Department Support Assistant Backup
  • Previous health care experience, including remote cardiac or fall monitoring experience, desired
  • Well organized, efficient multi-tasker able to prioritize simultaneous situations
37

Management Assistant Diabetes Care-vilvoorde Resume Examples & Samples

  • Extensive diary management and the provision of efficient planning for the Head of Diabetes Care
  • Organization of internal and external meetings
  • Handle incoming and outgoing correspondence and tracking of email traffic where necessary
  • Book flights and make travel arrangements
  • Streamlining and handling telephone contacts
  • Receiving guests
  • Taking minutes of departmental consultations if needed
  • Complete and accurate records including archiving and proper backup of the archive
  • Organizing and conducting various administrative processes in back office, sales and tender management (purchasing, bids, tenders, etc.)
38

Assistant Clinical Care Coordinator Resume Examples & Samples

  • 3 years of experience in an ambulatory setting (emergency room, clinic or health center)
  • Ability to think clearly and work in a busy clinic
  • Proficient in the use of Microsoft Office and eClinicalWorks
  • Knowledgeable about Patient Centered Medical Home guidelines and other regulatory standards
39

Medical Assistant, Days, Express Care Resume Examples & Samples

  • Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
  • Monitors and documents patient status
  • Participates in the development of the plan of care, including implementation and evaluation of appropriate patient care interventions which may include medication administration (exclusive of narcotics)
40

Medical Assistant / Care Coordinator PRN Resume Examples & Samples

  • Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services
  • Greets patients in courteous and polite manner
  • Assists in simple office and minor surgical procedures
  • Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
  • Conducts all front office functions as requested
  • Answers telephone inquiries and triage calls
  • Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
  • Responsible for all laboratory duties including drawing, spinning, prepping blood for testing and maintaining appropriate logs
  • Maintains equipment and adequate stock levels of consumables in laboratory area. Acts as liaison between all independent lab services and the center
  • Monitors OSHA compliance of center laboratory
  • Enters all test requisitions and encounters in the computer
  • Performs venipuncture and administers medications as required under the direction of a physician
  • Preferred: Graduation from an accredited Medical Assistant program with a valid MA school certificate OR Registered Medical Assistant (RMA) OR Certified Medical Assistant (CMA) OR 2 – 5 years of practical clinical experience
  • Ability to perform EKGs
  • Preferred: Strong phlebotomy skills
  • Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
  • Must be able to display excellent telephone/switchboard etiquette
  • Ability to evaluate patient needs, administer prescribed medications, assist physician
  • With examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
  • Demonstrated clerical skills (typing, filing, telephone courtesy)
  • Working knowledge of basic Medical Assistant principles and practices
  • Ability to document and report findings and observations
  • Ability to provide on-site emergency treatment within scope of practice
  • Medical office experience preferred
  • Ability to travel may be required
41

Post-acute Care Administrative Assistant Resume Examples & Samples

  • Performance Expectation:Staff Support
  • Orders office supplies as needed, managing within budget guidelines
  • Assists with processing of POs, check requests,etc
  • Coordinates office moves, phones, repairs, printing, faxing, copying, etc
  • Sets up work stations for onboarding of new staff
  • Handles all meeting coordination including prep of copying/ printing of documents, scheduling to establish meetings, packets, meals, invitations, reminders, secures space and equipment
  • Files and manages program documents, including electronic files
  • Assists with payroll and timely processing of time as needed
  • Serves as office contact
  • Assists with travel planning as requested including travel expense report management
  • Performance Expectation: Business Support
  • Complies witih confidentiality policies, HIPPA regulations and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral
  • Assists in the maintenance of provider contract files and documents
  • Working with legal, ensures timely processing and filing of documents
  • Able to generate reports and create spread sheets/data dashboards from obtained data
  • Able to assist in the development of presentation including power point with supplied data and information
  • Coordinates provider communication via fax, mailing, phone calls, etc., as needed
  • Formats, duplicates and mails using provided content
  • Schedules meetings with all stakeholders as directed
  • Takes notes and uses word processing to create and edit documents
  • Tracks obscure information and solve problems that require lateral thinking, networking and knowledge of complex systems with minimal direction
  • Tracks workflow and deadlines and provides updates to staff as needed
  • Performance Expectation: Teamwork
  • Demonstrates the willingness to act as team contributor by assisting other team members whenever possible
  • Performance Expectation: Miscellaneous Responsibilities
  • Participates in special projects in order to support the mission of Dignity Health and department
  • Accepts alternate assignments, as required, graciously
  • This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected the PAC AAwill demonstrate behavior consistent with the Core Values of the organization
  • The PAC AAis accountable for staying current with and seeking knowledge of policies, standards of practice and Federal or State regulations pertaining to their role
  • Two years of vocational training, hospital, medical office experience or relevant work experience required
  • Familiarity with medical terminology,
  • Front facing customer service, 6-sigma or other quality program concepts
  • Knowledgeable and skilled with the use of Microsoft Office products including Excel and PPT
  • Able to learn other IT systems as needed for completion of role responsibilities including Curaspan, Midas and Cerner
  • Strong interpersonal and written communication skills are essential
  • Demonstrated ability to manage multiple tasks or projects effectively
42

Continuing Care Assistant Resume Examples & Samples

  • Triages calls according to protocol, answers & resolves questions from members, Members' families, physicians, Skilled Nursing Facilities & community organizations etc
  • May refer calls to a MD, NP/PA, LCSW, PHN or another appropriate party for further service based upon initial assessment of the call
  • Is cross-trained to take calls & provide information from Long Term Care Services, Geriatric & Senior Management, Social Services & Centralized Placement
  • Schedules diagnostic tests w/ the appropriate department for SNF patients, arranges transportation to & from the SNF, notifies he SNF & records of all information in patients chart
  • Gathers all pertinent information to complete death certificates when a patient expires
  • Completes form from Decadent
  • Affairs & closes out chart
  • Calls in new & refill prescriptions to pharmacies for Long Term Care Patients
  • Processes & screens all referrals to Senior Services
  • Explains to new patients both the purpose & types of services offered by the Senior Service Program based upon the needs of the patients
  • Locates or develops new resources to meet the needs of the patients
  • Initiates & maintains Data Base Management that provides factual statistical information for administrative review of programs, polices & procedures
  • Attends Continuing Care Department staff meetings
  • Orders & receives required patient charts for Quality of Care & Utilization Review, Death Certificates, etc
  • Provides courteous, helpful & appropriate reception services for patients, visitors & professional staff
  • Makes suggestions for improvement of services & participates in development of new programs
  • Performs clerical duties which include
  • Maintaining current & accurate files
  • Typing correspondence, memoranda, reports, labels, grant proposals etc
  • Updating on a monthly basis statistical reports, census & service/activity reports for all divisions
  • Providing data collection & abstraction to satisfy requirements of proposed & existing grants
  • KP Service Standards: Follows LMP's ABC's
  • Takes Initiative: Positive first impression, ask how you can help and give information
  • Take Care: Protect confidentiality, show respect, value differences, and show empathy
  • Take Pride: Neat work area, low noise, be professional, support your team and KP
  • Minimum two (2) years in health care or related field
  • Medical Office experience preferred
  • Computer experience/word processing
  • Course in both Medical Terminology & Prescription Call - Ins must be completed within probationary period
  • Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing
  • Ability to work with grief, illness, death, aging, psycho social emergencies, drug & alcohol problems & depressed patients
  • Excellent interviewing skills
  • Ability to operate a multi-line telephone & excellent telephone techniques
43

Personal Care Assistant Resume Examples & Samples

  • Works well with customers; shows understanding and patience
  • Informs supervisor of changes in customers' conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
  • Answers emergency call lights and responds appropriately
  • Charts and logs all emergency calls. Reports all incidents to Customer Care Director and on-coming staff
  • Performs housekeeping duties and maintains a neat and professional environment
  • Makes both occupied and unoccupied beds, per customer service plans
  • Follows procedure for medication reminders (NOT TO ADMINISTER) to ensure correct day, time, and that they are indeed being taken
  • Assists customers' relatives, visitors, and guests as needed
  • Maintains a positive and professional environment and projects a calm and competent image
  • Performs all other duties as requested
44

Chronic Care Medical Assistant Resume Examples & Samples

  • Assist Chronic Care team in the support of patients in the execution of care plans
  • Assist in the coordination of the engagement of patient care plans while providing a high level of customer support
  • Enhance the practice’s established workflow by assisting Patients calling in to the center and making outbound calls
  • Guide patients through the health care system
  • Help patients through care transitions and respecting the patient’s values and preferences
  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred
  • 1-2 years experience working within a medical office
  • 1-2 years experience working in a call center environment
  • 1-2 years experience with technology and systems
  • Ability to work with a diverse group of professional and personalities in a team environment
  • Ability to provide targeted communication, both verbal/written, with exceptional documentation skills
  • Self-motivated and detail oriented, with an entrepreneurial approach and excellent work ethic
  • Appropriately handles confidential and sensitive information
  • Responsive and enthusiastic about assisting with patient care plans
  • Ability to communicate in a ways that patients understand is critical
45

Assistant Rec Memory Care Resume Examples & Samples

  • Contributes to the development of an interdisciplinary plan of care/resident service plan
  • Facilitates group and individual activities
  • Encourages patient/resident and family involvement in activities based on patient/resident interest, preferences and life story
  • Cues patients/residents to ensure engagement in activity
  • Provides resources and materials to address the special interest of patients/residents for independent engagement
  • Makes recommendations to the Homestead Assistant Recreation Director or Program Director regarding recreation equipment/supplies required to meet the needs of the patients/residents and assures that adequate supplies are available
  • Assists in the organization, maintenance and storage of the Recreation Department supplies
  • Assists in transporting patients/residents to and from Recreation programs
  • Promotes a culture of safety to ensure a healthy practice and living environment
  • Supports an environment that is respectful, team oriented and responsive to the concerns of staff, patients/residents and families
  • Ensures Point Click Care (PCC) is utilized according to the Business Processes
  • Reports changes in patient's/resident's condition, patient/resident/family concerns or complaints to Homestead charge nurse and/or Program Director
  • Participates in shift to shift communication between incoming and outgoing staff
  • Stays and works beyond scheduled shift if needed to meet state staffing requirements and/or needs of patients/residents
46

Care Assistant Resume Examples & Samples

  • Completion of an accredited Nursing Assistant program (or military medical specialty training)
  • Six months related work experience, preferably in a hospital setting
  • Prefer experience in a specialty unit
  • Preference is given toward applicants with experience as both a Certified Nursing Assistant and Unit Coordinator
47

Assistant Manager, Business Care Resume Examples & Samples

  • Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on corporate banking products in an effective and efficient manner in order to achieve total customer satisfaction and KPIs
  • Understand customers’ needs and provide appropriate solution
  • Provide advisory service / insight to cope with customer needs, if needed
  • Solicit customers’ feedback and identify problem trends for improvement actions
  • Record, track and coordinate the resolution of all customer queries
  • Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs
  • Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
  • Handle ad-hoc projects or customer issues analysis
48

Customer Care Assistant Resume Examples & Samples

  • Call center agents providing prompt professional customer service or call center procedures
  • Answers calls or inquires from customers or claimants to explain services
  • Ensure that all call inquiries are promptly addressed, documented with proper follow-up and professional customer service
  • Must maintain prompt and consistent attendance
  • Must have pharmacy knowledge, medical terminology and keying skillsSearch Jobs US
49

Jays Care / Program Assistant Resume Examples & Samples

  • Organizing set-up of all game-day technology, including kiosks
  • Maintaining all technology, including reporting and scheduling with Canadian Bank Note
  • Greeting all staff, volunteers and visitors while exuding passion for the program
  • Organizing staff check-in and tablet sign-out with close attention to detail, including preparing game-day paperwork
  • Training new volunteers on goals, key messaging and technology as per Alcohol and Gaming Commission of Ontario’s Policies and Procedures
  • Storing and organizing inventory
  • Assist with team building exercises (and Lead when necessary)
  • Responsible for reconciling 50/50 raffle tickets sale Cash Out Reports with associated deposits
  • Working both independently and part of a team while contributing to the team’s success
  • Be knowledgeable on Blue Jays & Rogers Centre policies
  • Supporting and collaborating with other Toronto Blue Jays Game Staff (e.g. Ushers, Security, etc.) to assist Guests who require assistance or attention when needed
  • Prior non-profit, fundraising or sales experience a benefit
  • Exceptional problem solving skills essential
  • Ability to multitask in a high-paced environment
  • Knowledge of responsible gaming an asset
  • 2-3 years customer service experience
  • Prior cash handling experience a requirement
  • Ability to quickly and efficiently sort, count and separate large quantities of cash
  • Experience calculating total deposits received, and reconciling total cash-outs
  • A passion for teamwork and the ability to understand, communicate and perform in a team setting
  • Must be self-motivated and driven by the change your work is creating
  • Prior work with Canadian Bank Note and/or Alcohol and Gaming Commission of Ontario considered an asset
  • A requirement to attend all Toronto Blue Jays home games, and ability to work flexible hours, including evenings, weekends and holidays as required
  • The scheduling for this position will be shift-work, approximately 5-7 hours per shift, based on the Blue Jays home schedule (81 games April-September)
  • Candidates must be 18 years old +
  • Successful candidate will be required to provide professional references
50

Care Assistant Resume Examples & Samples

  • 1 year CNA/nurse assistant/care giver in a healthcare setting
  • EKG experience
  • Current American Healthcare Provider BLS
51

Care Assistant Palmetto Bay Resume Examples & Samples

  • Restock supplies such as gloves, gowns, linen, medical equipment, assists with room preparation and turnover
  • Identifies the needs of the patient and provide necessary supplies accordingly
  • Assists with transporting patients for special procedures
  • Ability to manage multiple priorities and collaborates in a team environment
  • CPI (Crisis Intervention Training) preferred
52

Care Assistant Resume Examples & Samples

  • Assists patients with activities of daily living to include bathing, personal hygiene, nutrition and comfort measures, changing bed linens, and diapers
  • Performs vital signs, heights, weights, head circumference & other measurements and records the results in the Electronic Health Record according to nursing and hospital policies & procedures
  • Recognizes accepted priorities for care needs and takes direction for re-prioritizing from the RN
  • Performs other assigned tasks to promote efficient practice operation and contribute to the provision of quality patient care
  • Greets and welcomes patients, families and visitors. Communicates information regarding MCH services and delivers excellent and timely service and support
  • High school education or equivalent preferred
  • Ability to effectively work in a collaborative environment and follow the direction of the Registered Nurse and/or Nursing Leader
  • Ability to apply principles of evidenced-based practice, analytical thinking and service excellence in practice
53

Vitamins / Body Care Assistant Resume Examples & Samples

  • At least 1 year experience in vitamin, health and beauty, and/or related retail experience
  • Ability to pass applicable food safety training courses and/or certifications as required by state and/or county law and maintain compliance by keeping certifications up to date
  • Must be able to pass a background check
  • Is highly organized with great attention to detail
  • Ability to take direction and follow through
  • Previous experience in a grocery or retail environment; natural foods background a plus
54

Embedded Care Administrative Assistant Resume Examples & Samples

  • Provides administrative support to the embedded care team members, including preparation of meeting agenda and recording meeting minutes to ensure appropriate follow-up of open issues
  • Assists embedded care team with tracking case load activity, on a weekly basis
  • Supports management with new employee orientation, training, provisioning, etc
  • Generates reports and forwards for review before submitting to appropriate parties, based on contract terms including but not limited to Athena, par8o, etc
  • Assists with workflow activities as directed by management
  • As appropriate, supports handling, sorting, triaging of incoming referrals as determine by workflow algorithms
  • Reviews and prioritizes mail and facilitates distribution to appropriate team member
  • Responds to incoming provider and beneficiary calls as necessary
  • Assists embedded care team with scheduling appointments with providers and beneficiaries, mailing educational materials, coordinating with physician office staff
  • Provides excellent customer service to both providers and beneficiaries
  • Other duties as assigned by Director, Embedded Care, or designee
55

Care Assistant Resume Examples & Samples

  • Motor Neurone Disease
  • Manual Handling
  • Enteral (PEG) Feeding
56

Personal Care Assistant Resume Examples & Samples

  • Handles food and equipment according to sanitation policies and procedures
  • Reports any discrepancies in his/her area to department supervisor
  • Sets up trays for meals/works tray line position
  • Processes soiled trays, dishes and utensils from carts through dishwasher; 8. Controls use of soap and cleaning agents in dishwasher
  • Returns clean items to appropriate places
  • Assists in the serving of food on the tray line
  • Washes pots, pans and other equipment as necessary
  • Performs daily or scheduled cleaning duties, in accordance with established policies and procedures; Scrubs and mops floors, cleans and sanitizes equipment
  • Empties trash contains regularly
  • Prepares snacks and beverages from between-meal service to customers; 17. Prepares nutritional supplements and tube feeding products and delivers to customer areas
  • Performs other tasks as assigned by the Food Service Director
57

Care Assistant Resume Examples & Samples

  • Applies, monitors, and documents restraint usage
  • Collects urine, stool, and sputum specimens
  • Performs and documents point-of-care testing
  • Completes bedmaking and cleaning assignments on the unit
  • Adheres to Universal precaution, infection control, OSHA, and other regulatory policies and procedures. Maintains safe work practices and follows facility safety procedures
  • Performs respiratory care equipment application and monitoring under the direction of the RN/LPN
58

Medical Assistant Team Care Resume Examples & Samples

  • Scribes documentation of the visit into the medical record by remaining in the exam room with the physician as the patient is treated
  • Monitors physician in-basket and returns patient phone calls
  • Excellent verbal communication skills and understanding of medical terminology are essential for success in this role
59

Personal Care Assistant Resume Examples & Samples

  • Works well with residents; shows understanding and patience
  • Informs supervisor of changes in resident's conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
  • Charts and logs all emergency calls. Reports all incidents to Resident Care Director and on-coming staff
  • Provides personal services for the residents in a professional and efficient manner
  • Performs dining room duties and assists with dining needs of residents
  • Makes both occupied and unoccupied beds, per Resident service plans
  • Assists Residents relatives, visitors, and guests as needed
  • Concerns him/herself with the safety of all Community residents in order to minimize the potential for fire and accidents. Also ensures that the location adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the site's fire, safety, and disaster plans and current MSDS
  • Puts customer service first. Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere and recognizes individuals' needs and rights
60

Ambulance Care Assistant Resume Examples & Samples

  • Understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained
  • Drive an ambulance or ambulance car
  • Liaise and report to Control as directed within operational procedures in updating location and status and respond appropriately to instructions
  • Carry out any other duties relevant to the role as directed by Control and/or the Service Delivery Manager
  • Full driving license required
  • Experience of similar related role
  • Ability to work effectively as part of a team
  • Application of common sense approach
  • Physically fit able to lift patients
  • A caring attitude towards patients and an outgoing, friendly manner, able to show empathy
  • The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid
  • Demonstrate high level of commitment to the provision of an efficient and effective service
  • Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure
  • Completed, clear Enhanced DBS checkPeople who applied for this job also applied for
  • ACA - Lewisham Hospital
61

Personal Care Assistant Resume Examples & Samples

  • Works well with Residents; shows understanding and patience
  • Informs supervisor of changes in Residents' conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
  • Provides personal services for the Residents in a professional and efficient manner
  • Performs dining room duties and assists with dining needs of Residents
  • Assists Residents' relatives, visitors, and guests as needed
  • Concerns him/herself with the safety of all Community Residents in order to minimize the potential for fire and accidents. Also ensures that the location adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the site's fire, safety, and disaster plans and current MSDS
  • Puts customer service first. Ensures that Residents and families receive the highest quality of service in a caring and compassionate atmosphere and recognizes individuals' needs and rights
62

Customer Care Assistant Ri-br-en Resume Examples & Samples

  • Process orders, refunds, applications and requests
  • Deal directly with customers either by telephone, electronically or eventually face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Provide delivery information
  • Communicate and coordinate with internal departments
  • Assisting Sales department
  • Dealing with incidences in invoicing and deliveries
  • Main contact for the designated area
63

EVV Care Coordinator Assistant Resume Examples & Samples

  • Support care coordinators in provision of care coordination activities to support members and their families/caregivers in accessing needed services
  • Make phone calls to appropriate agencies for referrals and services
  • Provide administrative support for the care coordination team
  • Identifying and referring cases appropriately and direct calls to the appropriate area
  • Other duties deemed necessary for efficient and effective unit operations
  • Customer service experience required (testing will be given)
  • Excellent communications skills (both verbal and written)
  • Must be able to handle interruptions, set priorities and adapt to change
  • Have PC knowledge; Knowledge of Microsoft Office, including Outlook
  • Supports Interdisciplinary Care Team (ICT) activities by contacting members telephonically and/or by mail as a reminder of upcoming appointments or missed appointments
  • Initiates contact with members recently discharged from an acute care setting to confirm follow-up appointments and assists with scheduling as necessary
  • Coordinates transportation if necessary
64

Care Assistant Resume Examples & Samples

  • Have a caring and compassionate nature
  • Can commit to regular hours on an on-going basis
  • Manual driving licence required as you will be required to drive clients mobility vehicle
65

Care Coordinator Assistant Resume Examples & Samples

  • Works under the direct of the HAP Midwest Case Manager to provide support for case management functions for the MI Health Link membership as assigned
  • Performs entry of data into McKesson CCMS (Care Management System), Integrated Care Bridge (ICBR) and other systems as required
  • Responsible for tracking completion of the members’ Level 1 Assessment (HRA), initial IICSP and annual HRA reviews, required follow-ups and updates of the IICSP
  • Responsible for making follow-up phone calls and/or written reminders as assigned
  • Assists Care Managers with answering and triage of calls from members, providers, vendors, other staff, etc
  • Works in collaboration with the HAP Midwest ICT Coordinator to schedule ICT meetings for Case Managers
  • Works in collaboration with appropriate staff (Customer Service, ICT Coordinator, PHIP Coordinator, LTSS Coordinator) to address barriers that may interfere with a member’s access to ICT meeting and/or care (e.g., transportation, interpretation services, etc.)
  • Works in partnership with other HAP Midwest staff (Provider Representatives, Medical Director, UM, Referral, Denials and Appeals, Customer Service, PIHP, LTSS, and other support and management staff) as necessary to support all the Medicare programs for HAP Midwest
  • Works in collaboration with Case Managers to refer members based on their identified needs (complexity) to appropriate Care Coordinators (external vendors), LTSS Coordinators and PIHP Coordinators
  • Responsible for completion of member and/or provider letters as required and mailing of letters and/or copies of the member’s Care Plans to appropriate persons. Also, ensures batch mailings are executed daily as indicated
  • Maintains statistical data, reports and logs as required
  • Participates in staff meetings and other meetings as required
  • Other activities, as directed by the Manager of Medicare Health Services
  • High school Diploma or GED required, with data entry and medical terminology background
  • Associate’s degree in health related field preferred
  • Minimum of three (3) years facilitating and documenting care planning or specific health related notes required
  • Experience in dual (Medicare and Medicaid) eligible managed care systems and/or programs preferred
  • Experience in health care or managed care organization preferred
66

Medical Assistant Idaho Heart Care Resume Examples & Samples

  • High School Diploma or equivalent required. Graduate from an accredited Medical Assistant program
  • Provides medical assisting care to an assigned patient population under the direction of a provider, RN, or LPN
  • Maintains a complete, accurate, and legible patient medical record
  • Assists in emergency situations under the direction of the provider, RN, or LPN
  • Maintains confidentiality regarding patient and business functions of the organization, i.e. HIPAA
67

Care Coordinatior Assistant Resume Examples & Samples

  • Maintain relationships with providers and referral sources
  • Issue service authorizations and arrange care services indicated on member’s plan of care
  • Enters complete and appropriate documentation in care coordination system
  • Screens incoming calls for care coordination
  • 2 years of healthcare or office experience required
  • 2 years of health care paraprofessional or office managerial experience preferred
  • Knowledge of medical terminology preferred
  • Initiates appointment reminder calls and confirms the member attended the appointment
  • Responsible for contacting network providers/specialists to request and obtain consultation and diagnostic reports as requested by the Medical Director or Care Coordinators
  • Responds to inquiries from providers, members, families and internal staff regarding the BlueCare Plus program
  • Adheres to CMS and the Bureau of TennCare guidelines regarding the Dual Eligible Special Needs Program (DSNP) including the Model of Care (MOC) when assisting care management functions
68

Vitamin / Body Care Assistant Resume Examples & Samples

  • Providing World Class Customer Service as a number one priority
  • Creating inviting, full and shopable departments
  • Assisting the department managers in ordering for vitamin and body care departments and maintaining accurate inventory levels
  • Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock
  • Conducting active and passive demos
  • Working with the department managers to address performance issues within the department
  • Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
  • Maintaining the safety and security of customers and employees
  • Using SAP and inventory management software, emailing and utilizing other IS programs as needed
  • This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store
  • High School diploma, GED or equivalent preferred
  • 1 year of experience supervising others preferred
  • 1 year of experience in vitamins/supplements preferred
69

Long Term Care Assistant Resume Examples & Samples

  • Manage, evaluate and verify accuracy of information in multiple software applications for all Kaiser Permanente members residing in licensed Skilled nursing facilities. Process all incoming referrals for skilled nursing, verifying benefits and eligibility. Effectively communicate to team members, the member's level of care and benefit status. Update and research questions/queries made by department members (physicians, nurse practitioners, physician assistant, care coordinators, utilization managers) processing admits/discharges in the access database and Epic Healthconnect. Concurrently research accuracy of member data to ensure reliability, validity and integrity of information received from various facilities and other Kaiser Permanente departments. Manages and verifies accuracy of out-of-area, home SNF benefit and out-ofcontract facility agreements and authorize referrals in TAPESTRY for all SNF admits
  • Design, maintain, and continuously improve reporting systems for SNF program including, but not limited to, Navi Health, QM satisfaction surveys and SNF census
  • Assure timely communication of information to the SNF Program supervisor and clinical operations manager for financial and utilization analysis. Maintains filing system for SNF program. Data entry of NaviHealth statistical information. Run reports as needed. Answer multi line phone calls and triage to appropriate staff or department
  • Acts as a resource to supervisors, clinicians, and support staff to meet information needs. Determine patient current benefit coverage using CMS and report finding to Supervisor and SNF care coordinators. Provide administrative support to all members of the SNF Program. Maintain Access database for Web site directory for SNF. Attend departmental meetings. Provide administrative support to the, SNF Clinical Manager and SNF Supervisor
  • Minimum two (2) years of experience in data entry or clerical work
  • Working knowledge of Kaiser Permanente systems
  • Associate's degree in Business Administration
70

Customer Care Assistant Resume Examples & Samples

  • Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
  • E-mail communication to support sales service provided to customers
  • Advise and support a group of public and large enterprise clients to their highest satisfaction
71

Managed Care Assistant Resume Examples & Samples

  • Assists in setting up appointments, keeping records and performing routine follow-up
  • Provides support to Claim department in areas requiring specialized skills or knowledge
  • Handles requests for physical therapy, durable medical equipment (i.e., walkers, home commodes, etc) and test/surgical requests
  • May refer test / surgical request to either in-house Case Managers or outside Case Managers for formal utilization review
  • Prepares, orders, and maintains records, reports, registers and schedules
  • 2 to 4 years of related experience in either a medical office of in workers' compensation claims. Medical or Nursing education preferred
  • Must have good written and oral communication skills in order to compose file notes, complete utilization review referrals, and compose medical authorization letter
  • Efficient work/time management skills needed in order to meet strict utilization review deadlines
72

Vitamin / Body Care Assistant Resume Examples & Samples

  • 21 years of age or older
  • Ability to pass food / alcohol handling training courses and/or certifications
  • Ability to manage changing priorities and to stay focused with the task at hand
  • Possess a sense of urgency in the completion of tasks
  • Must be cashier trained and able to count currency
  • Proficient in MS Word, Excel and Outlook
73

Paitent Care Assistant Resume Examples & Samples

  • Provides direct patient care as delegated by RN staff
  • Assists in the admission, transfer and discharge process
  • Answers call lights and telephone
  • Performs sterile procedures including urinary catheterizations as delegated by a RN
74

Medical Assistant, Vein Care Clinic, Hours Resume Examples & Samples

  • High School equivalent
  • Medical Assistant certificate required
  • Multi-skilled Training: EKG, phlebotomy,
75

Personal Care Assistant Resume Examples & Samples

  • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public
  • Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met
  • Must be in good general health and demonstrate emotional stability
76

Certified Medical Assistant Dale Road Care Center Modesto Resume Examples & Samples

  • Knowledge of basic anatomy and physiology
  • Knowledge of scope of practice of a Medical Assistant
  • Knowledge and understanding of medication administration
  • Ability to learn and successfully utilize the electronic health record
  • Competency in basic Medical Assisting skills such as medication administration, chart documentation, taking vital signs, preparing patients for exam, performing basic testing such as finger sticks, ECGs etc
  • Ability to efficiently operate office equipment, i.e. fax, photocopy machine, etc
  • Organizational skills are important for this position
77

Physician Assistant, Home Care Resume Examples & Samples

  • Contribute to the interdisciplinary care plan with the rest of the care team in a weekly IDG (interdisciplinary group) meeting
  • Licensed physician assistant with an active Florida State License
  • Experience in geriatrics, internal medicine or palliative care
  • Solid computer skills to accurately document observations, interventions, and evaluations pertaining to client care management and services provided, utilizing electronic medical records
78

Care Assistant Resume Examples & Samples

  • Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity
  • Check residents routinely to ensure that their safe and that their personal needs are met
  • Assist in the dining process, serving residents their meals. Report changes in the residents eating habits to the
  • Previous experience working in long-term care or with the geriatric population preferred
  • Must possess outstanding verbal and written communication skills
  • Self-starter, highly motivated with a high productivity level
  • Possesses a high degree of personal accountability, responsibility and strong decision making abilities
  • Must possess the ability to plan, organize, develop, implement and interpret programs, goals, objectives, policies
79

Care Assistant HFA Resume Examples & Samples

  • Clean equipment, closets, drawers, beds and other resident living spaces as needed
  • Enters information and documentation (see #13) from Clinical Support Specialist
  • Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance
  • Ability to adapt to ongoing change and work in a fast-paced, customer-driven environment
80

Administrative Assistant Work Care Days Resume Examples & Samples

  • Arranges for efficient and orderly registration and flow of patients
  • Insures that adequate demographic and insurance information is collected and the patients are aware of medical center policies and procedures
  • Works collaboratively and efficiently with Patient Access and Registration as necessary
  • Answer all phone calls for WorkCare
  • Responsible for coordination of information for all WorkCare and ED WorkCare patients and communicating information to company
  • Responsible for getting claim numbers and tracking WorkCare patients
  • Will work closely with WorkCare Nurse, Provider and Manager
  • Coordinates and performs a range of staff and/or operational support activities; serves as a liaison with other departments in the resolution of day-to-day administrative and operational problems. Screens, prioritizes, and routes telephone calls
  • Provides administrative support by taking initiative, anticipating needs and carrying out projects in a timely manner within delegated scope of authority
  • Uses knowledge of computer skills for calendar/schedule management; to compose and edit correspondence, develop spreadsheets and presentations following verbal direction, or from knowledge of project goaEstablishes, maintains, and updates files, databases, records, and/or other documents; develops, maintains and performs routine analyses and calculations of data for internal reports
  • Assists management and staff in problem solving, project planning, and development and execution of stated goals and objectives
  • Attends meetings or conferences as assigned; may prepare, transcribe, edit, and distribute agendas and/or minutes of meetings
  • Schedules and coordinates meetings, events, appointments, and/or other similar activities for supervisors
  • Keeps abreast of industry trends and competitive practices as they relate generally to the function
  • Other: Performs related duties as required
  • Formal training on a personal computer to utilize various business software programs including word processing, data base management and spreadsheets. Experience on an advanced level
  • Preferred (i.e., Microsoft Office products such as Word, Excel, PowerPoint, Access, etc.)
  • Minimum of 3-5 years medical administrative / front desk / billing experience, within the last five years
  • Working in the healthcare field preferred
81

Bank Ambulance Care Assistant Resume Examples & Samples

  • Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment
  • Where necessary e.g. carrying patients up the stairs using carry chair, moving immobile patients in and out of bed, wheelchairs into and out of the vehicle and on stretchers as necessary
  • Ensure patients are safely seated whilst in transit
  • Minimise and deal with aggressive and abusive behaviour to reduce risks to safety and ensure patient welfare
  • Ensure the use of appropriate equipment and approved manual handling techniques
  • Maintain the cleanliness and ensure the routine daily checks of designated vehicles are carried out prior to deployment
  • Assist patients when entering and leaving their homes and take all reasonable actions to ensure the safety and security of their property
  • To be flexible on a daily basis in relation to shift finishing times
  • Maintain records as appropriate. Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and adhere to all statutory legislation
  • Strong communication skills, interpersonal skills and ability to express empathy
  • Duties will involve lifting and moving patients
82

Certified Medical Assistant With Limited X-ray-convenient Care Resume Examples & Samples

  • High School Graduate
  • Graduation from a recognized Medical Assistant program required. Medical Assistant Certification required
  • Experience in either an urgent care facility or family practice office preferred
  • Current Limited X-Ray License through the Oregon State Board of Radiology required
  • Current BLS certification from the AHA required
  • Communications skills enabling adequate information flow in a pleasant manner, not only with co-workers and patients, but also with telephone, fax and computer communication
  • Competency in the performance of patient care skills
  • Adequate visual and hearing ability to read and perform clinical procedures safely
  • Assesses patients and alerts physicians to potential life-threatening situations. Recognizes critical diagnostic data and alerts the physician in a timely fashion. Recognizes changes in patient condition and reports appropriately
  • Obtains a brief history on all patients according to departmental standards. Assesses and documents patient’s vital signs and other pertinent information upon admission. Reassesses patient’s condition following therapeutic intervention
  • Determines priorities of care and intervenes in those cases falling outside the parameters of normal clinic protocol (i.e., isolating and obtaining physician for suspicious rashes, prioritizing patients potentially requiring transfer to a higher level of care, identifying Occupational Medicine patients and instituting employee specific protocols
  • Anticipates the need for selected diagnostic tests and initiates testing when appropriate. Carries out testing procedures when ordered. Prepares patient for examination and procedures according to departmental standards
83

Care Assistant Resume Examples & Samples

  • Performs basic clerical duties including answering the phone, maintaining records, and filing
  • Ability to navigate and document in the EHR on behalf of the Physician
  • Manages tasks and communications within the EHR
  • Responds to priority requests within acceptable time frame
  • Investigates inconsistencies in medical reports
  • Associate Degree Level or equivalent as Medical Assistant or Licensed Practical Nurse (LPN) is preferred
  • Minimum three (3) years of experience working in a medical office
  • Working knowledge of medical terminology, basic patient care, medical office practice procedures, and good telephone etiquette is required
84

Immediate Care Medical Assistant Resume Examples & Samples

  • Greet patients and escort them to exam room
  • Document vital signs, allergies, medications and reason for office visit
  • Provide front office support as needed
  • Graduate of an accredited medical assisting program is preferred
85

Medical Assistant Care Coordinator Resume Examples & Samples

  • High School diploma or equivalent education/experience (3-5 years progressively more responsible related work in the healthcare field)
  • At least one year post high school education (jr college or university
  • Graduate of an accredited Medical Assisting program approved by PAMF and/or equivalent
  • AAMA, AMT, NCCT, or CCBMA certification required within twelve (12) months of hire
86

Care Assistant Resume Examples & Samples

  • Assists Teachers in providing a warm, nurturing environment, models and encourages appropriate social interactions and assures individual age appropriate activities for each child
  • Assists with hand washing, diapering, and toileting
  • Assists in the distribution of snacks and meals to children and families
  • Helps in the preparation of instructional aids and materials for classroom activities
  • Ensures that storage areas, the kitchen and classroom environments are properly supplied, clean, and safe
  • Provides light clerical support (i.e. filing, data entry) when needed
  • Entry level position; however at least one (1) year previous child care experience preferred
87

Clerical Assistant / Eye Care Services Resume Examples & Samples

  • Knowledge of optometric terminology, procedures, and optometric billing
  • Ability to work with staff and students
  • Ability to carry out written and oral instructions
88

Transitional Care Program Assistant Resume Examples & Samples

  • Provides assistance toTransitional Care Coordinationteam to provide patient access to medications before discharge
  • Identifies patient’s prescription benefits
  • Obtains pharmacy benefit information
  • Requests prescriptions for patients from health care providers
  • Obtain prescriptions from UMMC pharmacy to delivers prescriptions to patient
  • Provides timely retrieval and updates of new patient referrals to the Transitional Care Coordination program
  • Electronically retrieves new patient referrals through system report or pager communication. Disseminates referral to the clinical team. Discusses patient referrals to determine if patient meets acceptance criteria with the clinical team
  • Communicates the status of the patient referral to referral source in a timely manner
  • Documents referral status within the Electronic Medical Record
  • Identifies internal and external community resources such as housing, transportation, pharmacy assistance program and makes referrals in collaboration with the clinical team. Assists with maintenance of electronic list of internal and external community resources to assist patient with continuum of care
  • Provides transport tokens or vouchers, documents administrative details on the transportation log
  • Documents all patient interactions,both telephone and in-person in the appropriate ElectronicMedical Record, regarding continuum of care
  • Ensures continuity of care with Primary Care Providers and Specialists
  • Schedules patients for appointments with health care providers
  • Reminds patients of pending appointments and contacts them to enquire into reasons for missed appointments
  • Attends appointments with the patient’s health care providerif Care Coordinator or Clinical Social Worker are unable to attend the patient’s appointment with a health care provider
  • Orders and maintains office supplies and equipment and maintains related expense records
  • Assists with the review of patients chart to ensure all necessary information has been documented in the patient chart
  • Schedules and coordinates teams meetings, appointments, travel arrangements and conferences. Assists with preparing agendas, assembles background materials. Attends meetings, prepares notes and performs required administrative follow-up
  • High School Diploma or equivalent (GED) is required
  • Maryland Board of Pharmacy registration required
  • Two (2) year of experience as a pharmacy technician is required. Some general clerical and/or administrative experience is preferred
  • Current, valid, Maryland state drivers’ license is required
89

Medical Assistant Heart Care Nampa Resume Examples & Samples

  • MA certification from one of the following required within 90 days of hire date
  • Meet health system's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations
  • Obtains vital signs, patient histories, verifies patient medications, etc. per provider instructions. Assists provider with diagnostic/therapeutic procedures in a safe, clean, competent manner/environment
  • Maintains a clean, safe, well-stocked nursing area, including patient examination rooms
  • Performs clerical functions including prior authorizations, referrals, laboratory/diagnostic, and referral tracking, processing insurance forms, etc
  • Performs clinical procedures in accordance with training after competence has been documented and per provider’s orders within Medical Assistant scope of practice
  • Maintains a working knowledge of clinic office protocol/procedure
  • Provides clinical telephone communication as defined by policy and per provider instructions
  • Attends continuing education to maintain medical assistant clinical ladder
  • Administers medication in accordance to policy
  • Explain procedures to patients and family members per provider’s instructions
  • Observes aseptic techniques, Universal Precautions, and other regulatory mandate (e.g., OSHA, CLIA, CMS, Joint Commission)
90

Care Managment Assistant Resume Examples & Samples

  • Serves as the primary contact with payers, receiving and prioritizing requests and sending clinical information for authorization of services based on contractual requirements
  • Promptly communicates utilization review needs, days authorized, denials, and other communication from the payers to care managers and physician advisors
  • Collaborates with the revenue cycle staff and others to research payment sources
  • Maintains a current list of contractual requirements and contact information by payer (as communicated by payer contracting). Promptly distributes new information and communicates changes to care management staff and leaders
  • Requests and retrieves medical records from the Health Information Management for retrospective utilization or quality assurance review
  • Delivers routine regulatory notices to patients in the required timeframe (i.e. "Follow-Up Important Message from Medicare" at least one day before the patient's expected discharge date)
  • Performs a variety of specific clerical tasks to support care management services (i.e. prepares and prints reports; prioritizes and schedules appointments; distributes and/or communicates requests; retrieves phone; fax, email, and other messages and/or mail; scans and copies documents as needed)
  • Supports advanced care planning by delivering advance directive information and notarizes documents upon request
  • Supports a compliant patient choice process by ensuring online provider lists are current in all systems, distributes provider list to patients/families as instructed, prior to patient choice consult performed by the care manager/social worker
  • Provides support for transition planning (i.e. prepares transfer packets for transition to post-acute/community-based facility or services; ensures resources and documents are routinely updated in the Integrated Care Management website; arranges transportation, confirms arrangements; communicates with the patient/family and next service providers)
  • Consistently documents all communication, actions, and information
  • Promptly reports issues and concerns to the departmental chain-of-command
  • Assists with special programs including data collection for process improvement projects
91

Physician Assistant Department of Supportive Care Resume Examples & Samples

  • Graduate of an accredited Physician Assistant program or a Master’s Degree as a Physician Assistant
  • Three years clinical experience in medical oncology
  • Current California Physician Assistant License
92

Ambulatory Care Assistant Resume Examples & Samples

  • Initiative - Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently
  • Professionalism - Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies
  • Teamwork - Works proactively and collaboratively with others to streamline work and achieve mutual goals
93

Medical Assistant Care Coordinator Resume Examples & Samples

  • Reviews monthly Care Gap data from the Managed Care Department for Family Medicine and General Medicine clinics
  • Works assigned Care Gap reports as directed
  • Obtains and reviews daily ED visits reports to assist with identification of high ED utilizers
  • Contacts insurance Case Managers under the direction of the RN Care Coordinator Manager, and implements plans to follow up with patients, to include phone calls, video discussions to assist in preventing or reducing ED visits
  • Works daily list of hospital discharged patients to coordinate and/or schedule post discharge and transition of care visits
  • Assists with follow-up plans for high-risk patients, as directed by RN Care Coordinator Manager
  • Reviews Healthy Planet Performance of each clinic monthly and identifies measures that require improvement, and communicates to RN Care Coordinator Manager
  • Assists with review of HEDIS scores of each provider
  • Available to clinics to assist with resolving medications formulary issues, to include prior authorizations when clinic staff are experiencing difficulties
  • Assists with distribution of reports to individual clinics
  • Assists with maintenance of database and relationship with community resource providers
  • Adhere to all regulatory requirements such as, Joint Commission, CLIA, HIPAA, etc
  • Provides and documents care coordination
  • Participates and demonstrates ability to be an active member of a team based group practice
  • 2-3 years’ experience in an ambulatory primary care setting preferred
94

Medical Assistant Team Care-internal Medicine Resume Examples & Samples

  • Performs a comprehensive health maintenance review and provides an oral report to the physician regarding patient history and chief complaint
  • One year of experience with EPIC or related medical records system is preferred
  • Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills
95

Care Coordinator / MA / Medical Assistant Resume Examples & Samples

  • Must demonstrate the ability to think and work effectively and accurately complete tasks within established deadlines. Must be able to work independently to solve problems and to prioritize tasks and deadlines
  • Strong computer skills, Microsoft applications, and EMR knowledge required
  • May require occasional lifting or carrying of light equipment or supplies
96

Surgery Care Assistant Resume Examples & Samples

  • Prepares patients for procedures by reviewing medical history, appropriately positioning patient and cleaning/shaving/numbing testing sites as appropriate
  • Interprets, describes and reports test results. Recognizes recording errors and artifacts and reacts appropriately
  • Prepares and maintains equipment, supplies and lab area
  • Monitors and maintains appropriate stock levels of supplies and equipment in the procedure rooms and in the department. Demonstrates flexibility in staffing patterns
  • Ordering & stocking unit supplies of all types needed for patient care and locating shared equipment within the hospital. Timely and efficient completion of tasks is required for quality patient care
97

Clinical Care Coordinator Assistant Resume Examples & Samples

  • Registers patients in the system based on physician status so that bed placement can occur and a patient can be established
  • Verifies patients’ insurance coverage, i.e., status (active), effective date, benefit levels, network or non-network, deductible amounts. Determines if pre-certification is required and precerts as necessary
  • Verifies continuum of care benefits on specific cases identified based on DRG level and possible continued care needs. Assists with the flow of information as requested
  • Notifies payer, as required, of patient’s admission and level of care, either online or via telephone
  • Prints and updates documents as information is updated and /or a change in patient status occurs
  • Assists in the submission of medical information to payers and community care providers
  • Communicates with payers via telephone, fax, or online regarding nurse reviews and authorization of patient days
  • Assists the care management team to assure patients receive the right care at the right time in the right place
  • Coordinates efforts with the pre-certification department on pre-planned surgeries / admits to facilitate authorizations and level of care
  • Reviews all Medicare secondary forms to assure correct primary carrier is billed for Medicare eligible patients
  • Updates and corrects insurance information in the computer system, and notes via email, telephone or fax the appropriate departments to assure accurate financial data is available
  • Provides information to the Department of Human Services’ caseworkers needed to release Medicaid spend downs for patients
  • Maintains time and attendance system for department
  • Monitors and orders office supplies
  • Responds to routine inquiries, referring to other staff members as necessary. May act as receptionist, screen visitors and telephone calls. May process department mail
  • Organizes and coordinates workflow for department including record keeping, reporting systems and maintaining appropriate clerical support. Collects and disseminates confidential data. Initiates, composes and types correspondence
  • High school graduate or equivalent. Associate’s degree preferred
  • Must have knowledge of medical terminology and possess excellent spelling and grammar skills. Previous insurance background preferred
  • Excellent interpersonal skills are required in dealing with patients, co-workers, insurance companies, physicians, ancillary departments and payers. May be subject to stressful situations with physicians and ancillary departments. Must be a team player. Works in the department as needed in designated areas
  • Must possess excellent telephone etiquette skills and be committed to providing excellent customer service
  • Demonstrated ability to manage and prioritize multiple activities while working in a fast-paced environment. Must be detail-oriented and have a high degree of organizational skills. Ability to interpret data in situations where the problems are moderately complex, and coordinate the activities of the department
  • Must have experience working with computers, standard office equipment and have satisfactory speed and accurate keyboarding skills (45 wpm.) requires a level of knowledge of secretarial and office procedures relating to record keeping and filing
  • Possesses the ability to direct and lead others
98

Home Care Assistant Resume Examples & Samples

  • A.A. Degree
  • Current state Physical Therapist Assistance license
  • Current BCLS (AHA) Certificate upon hire and maintain current
99

Customer Care Assistant Resume Examples & Samples

  • Provide EXCELLENT Customer Service in each and every interaction with callers
  • Ability to express empathy and provide first call resolution
  • Provide troubleshooting assistance to customers&#8217
  • Recommend services that best suit the customer
100

Ambulance Care Assistant Resume Examples & Samples

  • To understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained
  • Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using carry chair, moving immobile patients in and out of bed, and manoeuvring patients in wheelchairs into and out of the vehicle and on stretchers as necessary. Ensure patients are safely seated whilst in transit
  • Liaise and report to Control as directed within operational procedures in updating location
  • Provide support as directed to other agencies in the event of serious injury or emergency
  • Full driving license required (including categories C1 & D1)
  • Completed, clear CRB check
  • The job also requires that crew members are flexible to fit in with fluctuation in service demand or operational need on the contract, i.e. a flexible working pattern
  • Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues
  • Geographical knowledge of the local area to be worked within
  • Knowledge of Patient Transport ServicesPeople who applied for this job also applied for
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101

OH Foster Care Program Assistant Resume Examples & Samples

  • Develop a working knowledge of state regulations, with a special focus on those that relate to placement of children
  • Promote positive working relationships with foster care providers, amongst foster care providers and with collateral professionals in child-placing agencies
  • Respond to all foster care referrals received by the agency and facilitate placements with foster care providers
  • Track Foster Care Provider referral bonuses, Respite, Foster Care Provider training and Conditions of Contract for foster care providers
  • Demonstrate willingness to be part of the team and to assist in completion of work/tasks related to the program needs
102

Back Office Assistant Breast Care & Imaging Center Resume Examples & Samples

  • Greets and assists multiple patients, ensuring the promptness of their service
  • Utilizes positive verbal tone when speaking with patients/customers in person or on the telephone
  • Answers telephones, schedules appointments and handles front-office responsibilities as needed
  • Performs general back office assistant duties for the quality care of the patient and efficient operations of the back office of the Breast Care Center
  • Collecting and recording patient data, including obtaining vital signs
  • Collects and handles lab specimens according to protocol. Demonstrates a working knowledge of clinical duties and proficiency in handling lab specimens
  • Assists physicians with examination or procedures
  • Providing patient information as directed
  • Stocks supplies in examination rooms and sets up rooms appropriately for each physician
  • Assures that medical supplies are sufficiently maintained in a cost-effective manner
  • Assists with receipt, distribution and storage of supplies
  • Maintains clean, well-organized and properly stocked work areas
  • Accommodates changes in workload within the department
  • During light workload situations, seeks out additional tasks/duties for the department
  • Strives for proper communication with physicians and Breast Care Center team members. Able to take directions from physicians without hesitation to ensure efficient patient flow
  • Demonstrates flexibility in accepting schedule and work assignments
  • Keeps supervisor informed when problems may interfere with work being completed on time
  • Participates in the training of new employees and offers guidance, assistance and direction to less experienced personnel
  • Adapts to changes or unusual circumstances to promote cooperation and minimize disruption to working environment
  • Reports to the Director in a timely manner all “near misses”, potential or actual errors
  • Performs other duties as needed to support the Breast Center
103

Acute Care Assistant Resume Examples & Samples

  • Maintains a clean and safe environment for patients and staff. Passes clean linens, changes beds, and maintain patient rooms and unit in an orderly fashion
  • Answers call lights and prioritizes patient requests
  • Assists patients with meals. Positions patients and trays and feeds patients who are unable to feed themselves. Removes trays and documents intake appropriately
  • Assists patients with movement and ambulating. Turns and positions patients who are confined to bed and helps patients into wheelchairs, onto carts, or with walking and documents appropriately
  • Assists other patient care personnel in giving patient care. Assists with admission and discharge of patients. Gives post mortem care
  • May perform other duties such as answering the phone, taking messages, checking and ordering supplies, filing, and so forth
  • Enters computer orders as assigned by the Charge Nurse
  • Orients new employees to the role of acute care assistant
  • Is responsible for reconciling daily charges at the patient level detail, monitoring gross charges daily, and identifying and investigating variances
  • Verifies system interface daily (as applicable) and, upon request, will obtain, review and correct error report
  • Processes and maintains EMR & patient charts. Assembles chart materials for newly admitted patients. Processes chart materials at discharge time. Processes discharges and transfers on the computer system. Forwards discharge charts to Medical Records as needed
  • Communicates with and assists physicians/physician offices in obtaining test results and/or information, arranging consultation calls when requested, or setting up patient appointments following discharge
  • Participates in nursing and hospital-wide committees, quality assessment and improvement activities, unit staff meetings, educational endeavors, and implementation of new policies and procedures, forms, and other planned changes to improve patient care
  • Follows downtime processes
  • Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies
104

Project Based Customer Care Assistant Resume Examples & Samples

  • A High School diploma is required for this position
  • Prior clerical / call center/ customer service work experience is required
  • Excellent customer service and communication skills, and be able to enter data both accurately and efficiently
  • Ability to multi task and work independently with minimum supervision
  • Must be able to reconcile accounts
105

Assistant Director of Pastoral Care Resume Examples & Samples

  • Master's Degree in Divinity or equivalent from an accredited University
  • 5 plus years of experience as a healthcare/military chaplain
  • 3 plus years of experience as a supervisor
  • 1 plus years of education/training in ethics or one plus years as a clinical ethics consultant
106

Ambulance Care Assistant Resume Examples & Samples

  • Moving and handling patients under non-emergency conditions, using appropriate equipment where necessary
  • Carry out risk assessments to assess hazards, then implement safe systems of work and reduce risks to yourself, patients and other persons involved
  • Complete a vehicle check before every duty including the working order and cleanliness of the vehicle
  • Report defects and deficiencies of the vehicle and equipment, and replace all items of vehicle inventory used
  • Remove and replace soiled linen and equipment in order to maintain sanitary conditions
  • Providing social care in non-emergency situations
  • Ensure that health and safety guidelines are followed according to current policies and procedures
  • In the event of an incident you may be required to administer first aid commensurate to your training
  • Report facts concerning accidents or incidents to office and hospital personnel
  • To be responsible for adhering to the companies security policy whilst using or in the proximity of any company computer or medical equipment
  • You must ensure that the above responsibilities are met and such other duties and tasks as are allocated to you at the discretion of the Company that are within your capabilities and within the scope of your post. The Company reserves the right to review your performance on a regular basis. You will unless prevented by ill health devote the whole of your working time attention and abilities to the business of the Company
  • Cleaning the vehicle and equipment as required during down time and before and after shifts
  • Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery
  • You will be required to work as part of a rota and this will include day, evening, nights (min) and weekend work
  • Full driving licence required
  • Physically fit and able to lift patients
  • A caring attitude towards patients and an outgoing friendly manner, and able to show empathy
  • The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction, Advanced Driving and First Aid
  • Ability to work to deadlines, at times under considerable pressure without compromising standards of performance and calm under pressure
  • The job also requires that crew members are flexible to fit in with fluctuation in service demand or operational need on the contract – i.e. a flexible working pattern
  • Basic literacy and numeracy are required. Formal qualifications (apart from a full current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues
  • Knowledge of Patient Transport Services.People who applied for this job also applied for
107

Technical Assistant Breast Care Center Days Resume Examples & Samples

  • High school diploma or equivalent required. Vocational/technical related college courses preferred
  • One year medical office experience required
  • Prior experience in patient care setting preferred
  • Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, Geriatric as applicable)
  • Revenue Management: ensure the accuracy of documenting services and supplies provided to the patients
  • Transports and prepares patients maintaining patient comfort, dignity, and changing medical needs
  • Keeps patient history current by accurate data entry of exams and other patient history as defined by protocol manual, and on-going software training
  • Schedules and coordinates all events surrounding the successful completion of a patient exam
108

Care Coordinator Assistant Resume Examples & Samples

  • Produces formats and edits correspondence and documents
  • Participates and supports tasks, including but not limited to: faxes, discharge preparations, request and/or collection of clinical information, engaging/contacting providers and creation of authorizations if necessary
  • High School
  • Associate's degree in a related field required
  • 3+ years of experience in a managed care setting, medical office or facility setting with demonstration of medical administration duties
  • In Behavioral Health, 3 years in performing administrative and/or clinical responsibilities in a medical, behavioral, or non-medical setting with demonstration of administrative duties (clerical, admin asst)
  • Ability to work with people from diverse backgrounds