Front Desk Clerk Job Description
Front desk clerk
provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
Front Desk Clerk Duties & Responsibilities
To write an effective front desk clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk clerk job description templates that you can modify and use.
Sample responsibilities for this position include:
Enforces the privacy and confidentiality of guests, and limits requests for information about guests in accordance with hotel policies
Overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the
Arranging preparation for special events
Must possess skills as a problem solver in stressful situations being task oriented with multiple responsibilities
Receives cash, checks, credit cards and comps in payment
Maintains guest relations in a positive manner
Greet and welcome guests upon arrival
Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members
Accept payment for guests accounts
Ensure the correct sequence of events for proper registration and checkout of guests, relative to credit, guests addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk
Front Desk Clerk Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Desk Clerk
List any licenses or certifications required by the position: PCI, CPR, AED
Education for Front Desk Clerk
Typically a job would require a certain level of education.
Employers hiring for the front desk clerk job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Graduate, Technical, High School Education, Education, Foreign Languages, Associates, Letters, Hospitality, Film
Skills for Front Desk Clerk
Desired skills for front desk clerk include:
Emergency procedures
Experience working within the RV business
Hotel occupancy status
Special events
RV business
Belterra Casino Resort & Spa services and entertainment opportunities
Hotel
Casino
Appropriate computer systems
Microsoft Office
Desired experience for front desk clerk includes:
Strictly follows all established policies and procedures as it relates to HIPAA and confidentiality in the work place
Ensures referral requests are entered into the system to track every referral ordered by the attending provider
Assist with billing of appropriate party
Completes several end of day reports regarding collections and regarding appointments, no shows
Checks to ensure that all patient records are accounted for and returned to medical records area
Upon request, may be requested to greet and check in patients
Front Desk Clerk Examples
1
Front Desk Clerk Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of front desk clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk clerk
- Maintain front office and store appearance
- Provide detailed reservation information to manager on an as needed basis
- Record and secure all fees collected at the reservation counter and store
- Answer telephone and relay messages to staff and members
- Make reservations in person and by phone and respond to a high volume of inquiries
- Process reservations or cancellations in DigiRez, our reservation point of sale system
- Handle cash and process credit card charges for reservations
- Handle store transactions through ACE, our store point of sale system
- Respond to member and guest complaints
- Maintain front office appearance
Qualifications for front desk clerk
- Maintain guest mail
- Assist guests with room, money, and key problems
- Process FAX's and ensure posting of all charges
- Deliver to guests checking in any welcome materials attached to registration card
- Ability to operate Front Desk system computer system
- 4/5 Diamond Experience highly preferred
2
Front Desk Clerk Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of front desk clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front desk clerk
- Record and secure all rent payments collected
- Make appointments in person and by phone and respond to a high volume of inquiries
- File documents accurately into resident files
- For MHC properties only) Assist in the monthly collection and processing of rent checks
- Assist with the processing of paperwork for residents upon move-in and move-out, including faxing resident applications for background checks and data entry of move in/out data
- Handle store transactions
- Greeting applicants (Assisting with employment applications)
- Scheduling and coordinating calendar, meetings
- Typing/revising agendas, meeting minutes, action items
- Stationary and kitchen supplies ordering
Qualifications for front desk clerk
- Some experience in a customer service environment experience working with a point of sale computer system
- Basic reading, writing, math, and good computer skills are necessary
- Strong customer service skills and ability to problem solve
- Excellent written, verbal communication, and organizational skills and the ability to pay attention to details
- Computer proficiency required, Word and Excel preferred
- Experience with automated accounting systems and reservation systems a plus
3
Front Desk Clerk Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of front desk clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front desk clerk
- Filing and shredding personnel documents
- Assisting other managers as necessary
- Tracking grievance reports
- Scheduling hearing meetings and coordinating with attendees
- Drafting grievance responses
- Farebox daily count
- Assist in the monthly collection and processing of rent checks
- Complete the daily pagination and customer service functions associated with the daily obituaries
- Part of the weekend obituary duty rotation
- Read and stay up to date on all Front Desk shift correspondences and daily events
Qualifications for front desk clerk
- Phone System, Windows Based Computer Systems, Scan, Fax, Copy, Clerical duties
- Some experience in a customer service environment
- Experience with automated accounting systems a plus
- Must be willing to work a flexible schedule, including weekends, to handle the sales traffic
- Minimum 1 years service in a similar role
- Previous business office experience
4
Front Desk Clerk Job Description
Job Description Example
Our company is growing rapidly and is looking for a front desk clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front desk clerk
- Schedules return appointments, labs and radiology tests
- Pre-certs outside tests and generates QCL for medical records to send all appropriate records
- Admits patients to the hospital, if necessary, and pre-certs the visit
- Calls for ambulance or emergency personnel, if necessary
- Notifies Director/Manager of any problems in a timely manner
- Mails out New Patient packets or Video Boxes
- Provides general assistance to patients as they make requests
- Distributes visitor’s badges
- Provides doctors’ excuses as needed
- Cross-trains with other front desk positions
Qualifications for front desk clerk
- Prepare patients charts for upcoming surgery dates
- Process and sort all facility mail
- Answer and forward calls
- DIGI experience is a plus
- Bachelor’s degree in Video/Film Production or equivalent videography experience
- Bachelor’s degree in Photography, Video/Film Production or equivalent experience
5
Front Desk Clerk Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front desk clerk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front desk clerk
- Assist the billing department with expense backup for invoices
- Uploading invoices to online portals
- Work with company with postings of different aspects
- Schedule conference room meetings and update the calendar to events
- Greet visitors as they come in the office
- Complete filing for multiple departments
- Give our guests a wonderful Customer Service expierence
- Assist in the processing of Credit Card CCER reconciliations
- Handle customer inquiries via telephone and in person as needed
- Assists with maintaining community files
Qualifications for front desk clerk
- Ability to quickly learn, understand and be able to use different newspaper computer systems
- Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming
- Professional and courteous customer service skills via phone and in person
- Team player ability
- Loyal & dependable
- Minimum of three months customer service experience