Front Desk Associate Job Description
Front desk associate
provides administrative services (establish and maintain files, composing and word-processing of documents and various scanning) on demand.
Front Desk Associate Duties & Responsibilities
To write an effective front desk associate job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Follow the sales process for each guest, through providing a great first-time experience, determining wellness needs, helping to ensure the guest has a session that exceeds their expectations and taking a personalized needs-based approach to selling the wellness program and other services and products
Provides excellence in customer service through multiple avenues
Answer phone calls, set appointments, greet members and guests upon arrival
Organize and maintain client files and records
Various other duties assigned by Clinic Management
Engage guest in proper pre-chat in order to form a relationship through rapport
Acclimate guest to our process, our people, and our facility
Properly transition guest from WC to therapist for service
Present wellness program and overcome objections from guest
Check out guest and pre-book next appointment
Front Desk Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Desk Associate
List any licenses or certifications required by the position: CPR, AED
Education for Front Desk Associate
Typically a job would require a certain level of education.
Employers hiring for the front desk associate job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Medical Terminology, Computer, Associates, Education, Graduate, Medical, General Education, Business, Hospitality Management, Business/Administration
Skills for Front Desk Associate
Desired skills for front desk associate include:
Massage and esthetic services and modalities
Massage and skin care services
Current sales and promotions policies regarding payment
Exchanges
Products
Returns
Proper cash handling procedures
Microsoft Office: Excel
Word
Massage and esthetic services
Desired experience for front desk associate includes:
Utilize the member retention log and maintain new member communications
Manage guest file/paperwork
Provide excellent customer service and build long lasting guest and new member relationships
Develop a knowledge and understanding of the skills of each therapist
Book appointments
Handle minor customer service issues
Front Desk Associate Examples
1
Front Desk Associate Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of front desk associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk associate
- Check clients in for their appointments
- Check out members and pre-book appointments per clinic standards
- Assist in maintaining clinic cleanliness
- Assist in pulling/filling paperwork
- Contact members with multiple pre-paid sessions and get them booked
- Assist owners and management with other duties
- Selling Wellness Plan memberships and meeting minimum sales closing requirements
- Ensuring the comfort, safety and value of customer experiences with Massage Envy
- Communicating effectively with guest and members regarding their therapeutic needs for massage and facial skin care
- Answering phone calls and setting appointments
Qualifications for front desk associate
- Able to positively communicate with new and established clients and employees daily
- A drive to succeed while following brand standards, policies and procedures
- Maintain no less than 20% closing rate in membership sales
- Experience in product or service sales preferred
- Have previous sales and customer service experience (preferred)
- Greeting members and guests and ensuring satisfaction
2
Front Desk Associate Job Description
Job Description Example
Our innovative and growing company is hiring for a front desk associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk associate
- Assist in maintaining cleanliness of the entire center
- Assist in maintaining impeccable spa environment throughout clinic
- Passion in benefits of massage therapy and skin therapy
- Proficient multi-tasking abilities
- Must have 1yr Sales Experience
- Associate degree and/or 3-5 years sales experience
Qualifications for front desk associate
- Be able perform multiple tasks
- With 1 yr or more of Spa experience
- With Strong Sales experience
- Must have basic math and cash handling experience and previous retail sales experience
- Have previous customer service or retail sales experience (preferred)
- Must have relevant sales experience (required)
3
Front Desk Associate Job Description
Job Description Example
Our company is hiring for a front desk associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front desk associate
- Must maintain availability to work a minimum of 25 hours per week, including at least 2
- Associates degree with concentration in business preferred, or equivalent combination of education and experience
- Have flexible availability
Qualifications for front desk associate
- Have a high school diploma or equivalent (GED) (preferred)
- A "Let's Do This!" personality -- competitive, connects quickly, proactive, follows through
- A history of excellence -- a life story that shows us that you're never satisfied with "just okay"
- Must be dependable, aware and responsive
- Have previous customer service & sales experience (preferred)
- Associates degree and/or 3-5 years sales experience