Care Specialist Job Description
Care specialist
provides technical safety training instruction to supervisors, employees, and collateral duty safety officers on a wide range of work operations areas, such as traffic safety, supervisor safety, collateral duty safety officer, proper storage of hazardous materials, and building evacuation procedures.
Care Specialist Duties & Responsibilities
To write an effective care specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included care specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Educate clients on the EdAssist services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines
Meet minimum performance standards
Assist clients with escalations when appropriate
Handle incoming calls for the Back-Up Care Advantage (BUCA) line of business which may include entering client registrations, taking reservations
Complete reservation process, place outgoing calls to providers on more urgent care needs and open cases as needed
Assisting clients on the phone by troubleshooting, researching, and finding resolutions
Answering incoming calls in a timely manner as identified by service level standards
Meeting minimum performance standards
Assisting clients with escalations when appropriate
Provide telephone and web based technical support, using Avid’s Customer Relationship Management (CRM) suite of support tools
Care Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Care Specialist
List any licenses or certifications required by the position: BLS, ACLS, ALAT, UPMC, AAMA, CMA, EBI, III, II, COR
Education for Care Specialist
Typically a job would require a certain level of education.
Employers hiring for the care specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Social Work, Associates, Psychology, Education, Sociology, Human Services, Business, Gerontology, Social Services, Pharmacy Technician
Skills for Care Specialist
Desired skills for care specialist include:
Emergency
Complete daily rounds for safety
Completing maintenance reports and appropriate documentation when an employee
Door lock and alarms
Evacuation plan
Policies and procedures for patient safety
Potential indicators of dangerous behavior and intervening appropriately to maintain resident safety
Visitor has been injured
PC applications with ability to work with multiple screens and interfaces
Services
Desired experience for care specialist includes:
Undergraduate or Graduate Degree in Accounting/Finance/Economics
Customer Service, Call Center, HR, H&W Benefits, Payroll skills or any combination
Preferred to have MS Office skills intermediate, WORD, EXCEL
Preferred experience with Customer Service in Health & Welfare/Defined Benefits
College degree preferred, students welcome
Ability to multi-task, roll with the punches, and manage stress – this is a fast-paced, rapidly changing company!
Care Specialist Examples
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Care Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of care specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for care specialist
- Demonstrates superior listening skills and exhibits patience, empathy, and concern for our customers
- Records customer inquiries and responses with detail and accuracy by documenting them in our customer database
- Completes daily follow-up tasks such as printing and mailing letters, coupons, vouchers, product replacements and/or samples
- Excels on required daily duties, but should also show the initiative to take on more tasks in order to grow within the company
- Must be highly motivated, polite, and professional in manner
- Must be a team player, able to multitask in a fast-pace environment
- Must have strong time-management and organization skills, along with a sense of urgency and attention to detail
- Other contacts generated through social media and coordinates
- Serves as the technical resource for the team and customers through
- Utilize and navigate various web-based and mainframe systems (e.g., C+, Ensemble, WFA, ROMS, OSCAR, BOSS, ACSR, WebSOP, SOPAD, SOLAR, RSOLAR) to generate service order activity
Qualifications for care specialist
- Mac/PC experience required
- Fluent language skills in another European language
- Sensitivity to customer issues and requirements
- The ability to adapt to change and operate under pressure
- Willing to work any shift if they get introduced
- TBD - If Applicable
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Care Specialist Job Description
Job Description Example
Our innovative and growing company is looking for a care specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for care specialist
- Accepts responsibility and demonstrates support for delegated decisions
- Manage price/delivery inquiries, formal quote requests, sales orders, and service orders
- Directs/co-directs 2 summer camp sessions per year (requires overnight stays at camp for up to two weeks)
- Works with Associate Director of Family Support & Clinical Care to streamline activities and themes for camp program
- Support National Awareness month initiatives
- Oversight of equipment loan program
- Implements education, family engagement & transitions programs
- Recruits for Muscle Walk
- Attends clinic(s) in area
- Development and management of annual family outreach plan
Qualifications for care specialist
- Prior blood banking or similar customer service experience preferred
- Preferably 3 years' working experience in Order Processing & Customer Care roles
- Good Mandarin oral & written proficiency
- Basic English oral & written proficiency
- Good MS Excel & Word skills
- Basic computer skills (including Mac and Windows
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Care Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of care specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for care specialist
- Obtains patient identification information, name, date of birth
- Obtains service request details, date of service, facility, requesting provider
- Obtains clinical service information, diagnosis/procedure code, for clinical team
- Serving as a “Universal” Service Advocate responding to inquires related to all segments including Medicare, Group, and Consumer (U65) across multiple functions (EM&B and Customer service)
- Demonstrated ability to succeed in a multi-functional environment and have strong organizational skills and knowledge of various systems (17-23 unique systems) in order to perform daily functions
- Partner with agents and the Agent Service Center and participate in identification of root cause resolution for any outstanding issues
- Must be able to manually review a member enrollment file viewing all debits and credits at the member level for a multi-year period ensuring accuracy of billing and enrollment
- Consistently use the Fl Blue Call Strategy to provide outstanding customer service and call resolution to our members
- Provide guidance and expertise to less experienced Service Advocates
- Resolve critical inquiries and ensure quality management of processes is in place
Qualifications for care specialist
- 1+ years in call center environment required
- Internet navigation skills and computer proficiency is a must
- A minimum of 3 years industrial experience either in a music/video engineering or operational capacity or equal Technical Support/Product Specialist skills
- For the above, can substitute Audio Engineering degree, Video Engineering or Music/Notation degree as appropriate
- Ability to work to tight deadlines and with minimum supervision
- Must be diplomatic, presentable and able to represent the company at all times whilst satisfying the customer requirements
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Care Specialist Job Description
Job Description Example
Our growing company is hiring for a care specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for care specialist
- Serve as a subject matter expert for business requirements and automation development, corporate SO projects and workgroups, and SO training
- Drive the generation of new sales across the acute care continuum to health care providers embracing a solutions sell proposition
- Prepare analysis for, and development of, an overall package for new sales
- Coordinate follow-up care plan needs for members by scheduling needed appointments or enrolling member in related programs
- Assess member compliance with medical treatment plans via telephone or through on-site visits
- Identify barriers to compliance with plans and coordinates resolution to ensure that members receive appropriate level of care in a timely manner
- Research data to identify opportunities to impact quality goals and make appropriate process change recommendations
- Coordinate identification of and referral to Local, State or Federally funded programs
- Coach members on ways to reduce health risks
- Prepare reports to document case and compliance updates
Qualifications for care specialist
- Ability to adapt to change and work under pressure
- Community support experience a plus
- Customer Service background experience preferred, but not required
- Some call center or office work is a plus but not required
- Must be willing to consent to a background and drug test
- High level of professionalism and empathy required
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Care Specialist Job Description
Job Description Example
Our company is looking to fill the role of care specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for care specialist
- Provide assistance to State members by responding to benefit and claim related inquiries via the telephone and in
- Plant propagation
- Plant watering and fertilization
- Management of seeds, media, and containers
- Supervision of contract employees
- Data entry to corporate databases
- Compliance with USDA and EPA regulations
- Provides Timeshare support as requested by leadership
- Adheres to published work schedule
- Maintains a high percentage of On Phone/ Availability
Qualifications for care specialist
- Minimum of three (3) years clerical administrative experience in physician office, hospital or healthcare insurance setting, required
- Knowledge of ICD9/10 and CPT coding, required
- Ability to multi-task, including call handling, loan level review and call documentation within required time
- Minimum 1 year call center and/or customer service or related experience/education preferred
- Preferably with Supply Chain back ground
- Communication, negotiation, Outgoing, Problem solving, planning & organizing, and demonstrable strong business acumen