Customer Care Specialist Job Description
Customer care specialist
provides support for Mac and Windows operating systems integrated with cloud technologies from Microsoft and Apple.
Customer Care Specialist Duties & Responsibilities
To write an effective customer care specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer care specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Locate products
Prepares for customer inquiries by studying our products, programs, and processes relative to our Customer Care Department
Receive PO number from client website
Interpret descriptions
Initiate calls
Keep focus on strategic customers, attend CFT meetings, be key contact for all customer related issues
Handle incoming calls for the EdAssist line of business researching the status on their education needs
Assist clients on the phone and/or through e-mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs
Provide follow-up communication and/or update expectations with clients, in accordance with agreed upon time-frames
Answer incoming calls and emails in a timely manner as identified by service level standards
Customer Care Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Care Specialist
List any licenses or certifications required by the position: TAC, II, APICS, MCSE, MCP, ITIL, HDI, PTCB, M9, M5
Education for Customer Care Specialist
Typically a job would require a certain level of education.
Employers hiring for the customer care specialist job most commonly would prefer for their future employee to have a relevant degree such as Collage and Associate Degree in Associates, Education, Business, Marketing, Technical, Pharmacy Technician, Business/Administration, Communication, Engineering, Finance
Skills for Customer Care Specialist
Desired skills for customer care specialist include:
PC applications with ability to work with multiple screens and interfaces
Services
Products
Rates
Applicable regulations and systems and procedures
Fees
Terms
Apple OSX and Microsoft Windows operation systems
Policies
Third party administration/ancillary products
Desired experience for customer care specialist includes:
Customer Care experience in the Communications or Mass Media Industry in an office environment
1 years of call center/customer service/service center experience
Payroll/HR experience is preferred
A minimum of a high school diploma, GED, or equivalent work experience is required
Experience with data entry is a plus
Ability to remain poised, patient, empathetic, tactful and composed while handling participant inquiries
Customer Care Specialist Examples
1
Customer Care Specialist Job Description
Job Description Example
Our growing company is looking for a customer care specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer care specialist
- Keeps customers informed of Company policies and procedures, and status of their orders
- Follow and develop Avid’s standardised CS practices and processes in analysing situations or leveraging pre-existing information to solve problems
- Maintain communication with the support team and management in resolving technical problems and bringing problems to the organisation's attention
- Be a point of reference for escalation and management of complex issues for the Engineering teams
- Use Avid’s shared content systems such as Avid’s Knowledge Base (KB) to help resolve known issues and ensure new solutions to simple and more complex problems are captured
- Assist with reseller service performance to ensure end user satisfaction and problem resolution skills are maintained and exceeded
- Provide out of hours support on a rotation basis as necessary
- Work closely with Inventory Managers and the distribution center regarding order shipments and inventory availability
- Ensure goals are met on Customer Service Level
- Answers customer phone calls and emails compassionately and respectfully, regarding various product and animal health questions
Qualifications for customer care specialist
- Must be able to communicate effectively and positively both verbally and in written forms, face-to-face and by telephone with customers and coworkers
- Must have ability to process information accurately and thoroughly in order to relay information to others
- This position has extensive contact with several system personnel, customers, contractors, vendors, and general public
- Minimum of 3 or more years of customer service related experience
- Proficiency in Microsoft Office Programs, Word, PowerPoint, Excel, and Access
- Working knowledge of all Microsoft Office & Google suites
2
Customer Care Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer care specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care specialist
- You will communicate offline with customers all over the world via email or tickets
- You will provide day to day support and care to Avast users
- You will communicate with distributors in order to solve customer issues
- Your working hours will be flexible
- The diversity - every day and every customer is different
- Opportunity to learn, grow and advance within our fortune 300 global company
- Competitive starting pay in a highly motivated pay for performance environment
- Manage the QTI company car including, schedule, tracking mileage and ensuring proper maintenance and cleaning are performed
- Respond in a timely manner to student inquiries concerning enrollment, course administration, and fundamentals of the learning platform
- Maintain communication with customers via e-mail, direct phone conversation, and voicemail
Qualifications for customer care specialist
- Proficiency in Microsoft Office Programs, Word, PowerPoint, and Excel
- Minimum of 1 year experience in a customer facing position
- 2nd year completed in college
- Completed 2nd year in College
- Completed 2 years in college
- A Bachelor’s degree in Computer Science, Information Technology, Geoscience, Petroleum Engineering or equivalent technology or earth science degree or related experience
3
Customer Care Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of customer care specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer care specialist
- Direct student inquiries and concerns to appropriate Strategy Execution contacts and ensure follow up
- Ensure resolution of customer complaints
- Assist with the setup and administration of our online assessment tools
- Leads key internal stakeholders through an issue resolution discussions
- Advises business leaders of trends in customer financial operations issues
- Leads client meetings which discuss resolving billing, collections and payment issues
- Checks product availability and follows up with Customer backorders
- Set up and maintain customer master data in SAP and maintain customer paper files (eg
- Solve problematic customer situations and focus on retaining customers
- Communicate online with customers all over the world via email or tickets
Qualifications for customer care specialist
- Giving tracking #'s/Assisting with returns
- Using phone or email to assist with orders and questions
- Strong voice presence
- Ability to multi-task, including call handling, loan level review and call documentation within required metrics
- Ability to relay accurate and detailed information to various parties via in-bound and out-bound telephone calls
- Minimum 1 year customer service or related experience/education
4
Customer Care Specialist Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer care specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer care specialist
- Provide day to day support and care to Avast users
- Communicate with distributors in order to solve customer issues
- Receives and processes orders nationally by phone, fax, electronically and by email, confirming the order meets the minimum dollar amount and checks orders for accuracy
- Provide information regarding order status and stock availability as requested
- Track special orders while consistently monitoring product availability and ship dates of deliveries
- Organize daily schedule to resolve the customer’s service issues in a timely manner
- Review and monitor Peoplenet in order to supply updated on route progression and delivery ETA’s
- Participate in user acceptance testing when system upgrades are developed or new technology becomes available
- Acknowledges all orders and coordinates with the Accounting Department regarding customer credit status
- Verifies pricing, discounts, billing and shipping addresses, and informs customers of any problems
Qualifications for customer care specialist
- Preferred experience in insurance, banking, finance, mortgage lending or related experience
- Minimum 1 year call center and/or customer service or related experience/education
- Current knowledge of computer systems and databases (ex
- Fluency in German and English is an absolute must for this role
- Must be organized and detail oriented, including the ability to operate with high energy in a fast-paced environment
- Must be a good team member with both adaptability and flexibility
5
Customer Care Specialist Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer care specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer care specialist
- Subject Matters Experts (SME) and the visible first line of contact for customer care reps to offer assistance and support as needed
- Take ownership of customer resolution as dictated by the situation
- Responsible for establishing and maintaining professional working relations, communication, and coordination with customers, company personnel and management
- Other duties as assigned by the Customer Care Manager
- Demonstrates proficiency of Customer Care Trainee skills prior to completion of the 90-day introductory period
- Provides exemplary service to customers who contact Customer Care
- Satisfies order requests and checks stock availability for all business units served by Customer Care
- Exercises sound reasoning when resolving customers’ claims
- Records customer comments as needed in the business system
- Utilizes all research and ordering tools on a basic level as needed
Qualifications for customer care specialist
- Must have initiative, good judgment and be self-motivated
- Ability to use standard MS Office applications (Word, Excel, Powerpoint)
- Must be able to successfully pass our post-offer, pre-employment Employee Background Screen which will include credit and criminal background check, previous employment and education verification, drug screen
- English AND Dutch OR German
- Or High School Diploma or G.E.D
- Fluent Japanese and English language skill