Technical Support Associate Cover Letter

In response to your job posting for technical support associate, I am including this letter and my resume for your review.

In the previous role, I was responsible for daily support of the Microsoft Windows and Apple MacOS operating systems.

Please consider my qualifications and experience:

• Working knowledge of Microsoft Office products, local and hosted
• Flexible work schedule with focus on USA business hours
• Excellent technical, interpersonal and troubleshooting abilities
• Practical experience with Microsoft Office products
• Self-motivated and a demonstrated self-starter
• Creative problem solving skills, attention to detail and well organized
• Effective oral and written communication that is appropriate for the situation
• B.Tech Graduates

I am excited to be applying for the position of technical support associate. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for 3rd level investigation and resolution/expert advice and guidance for desktop field incidents, problems and support, including Operating Systems, applications, hardware, best practices, etc.

My experience is an excellent fit for the list of requirements in this job:

• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
• Experience in user level familiarity with at least one e-mail client - Outlook, Notes
• Willingness to work in shifts as needed
• Working knowledge in commercially standard software applications and major desktop operating systems
• Prior work experience in healthcare / hospital settings
• Experience to manage urgent customer issues are resolved in the most timely and effective manner possible
• Expertise to handle various tasks or projects with changing priorities
• Proficient in time management and prioritization skills

In response to your job posting for technical support associate, I am including this letter and my resume for your review.

Previously, I was responsible for support for all Windows and Apple Desktop Operating Systems.

Please consider my experience and qualifications for this position:

• Find opportunity and implement process improvements
• Experience working with mobile devices (cell phones, iPhones, smartphones and tablets) in retail setting is preferred
• Graduation preferably in IT stream
• Minimum 6 months of experience providing end-user support in a networked environment
• Knowledge of Windows 7, Windows 10, Outlook/Exchange, Microsoft applications, and VPN, other technology such as iOS and Androids
• Demonstrates the application of advanced problem-solving methodologies, is detail-oriented, a critical-thinker, and experienced at investigating and resolving complex issues
• Demonstrates an advanced understanding of the principles of good Technical writing
• Experience in talking with customers to defuse situations

I am excited to be applying for the position of technical support associate. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for appropriate level of troubleshooting and advice for technical issues to technical and non-technical customers on digital imaging systems, networks including routers, switches and connectivity, servers, operating systems, backups, printers, system performance and other hardware related issues.

My experience is an excellent fit for the list of requirements in this job:

• Document and maintain the IT architecture and operations procedures
• Knowledge of personal computer programs such as Microsoft Word, Excel, PowerPoint, Visio and Project
• Experience with JIRA or comparable bug tracking tool
• Installation, configuration and troubleshooting of AIX Servers
• Review Backup reports and Initiate actions on backup failure against specific documentation
• Deep Understanding of UNIX ,AIX Server Support, designing, troubleshooting and storage implementation
• Experience in risk based systems running on UNIX / AIX platforms
• Knowledge and expertise of OS clustering, partitioning and virtualization

Please consider me for the technical support associate opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical supports users at multiple sites for client’s usage and installation of company provided desktop and portable workstations, peripherals, mobile devices as well as company standard operating systems and software.

Please consider my qualifications and experience:

• Strong knowledge of Microsoft O365
• Previous experience troubleshooting and debugging SaaS cloud solutions is an asset
• Very strong technical aptitude with a diverse skill set
• Self-motivated, disciplined and organized
• Strong belief in customer satisfaction
• Should have expertise in working on teamwork tools and LMS
• Excellent communication and problem solving skill
• Full professional proficiency in English and Chinese or Japanese