Associate, Technical Support Cover Letter

Please consider me for the associate, technical support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technical support for all desktop hardware and devices such as pcs, thin clients, laptops, tablets, printers, scanners, monitors.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A drive to learn new skills quickly and be easily adaptable to change
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Demonstrates a proficient knowledge of email applications
• Energetic, enthusiastic, and have a “can do” positive attitude
• Previous Help Desk or call center experience preferred
• PC and Windows expertise, particularly Microsoft Office suite of products
• Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
• Demonstrates an understanding of the requirements of Technical writing

I am excited to be applying for the position of associate, technical support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrated Experience in handling day-to-day UNIX-AIX operating system installation, migration and break-fix support
• Knowledge of SAN S/W and storage administration and integration with operating systems
• Knowledge on AIX/MB Systems and architecture
• Knowledge on AIX Systems and UNIX internal Integrations
• WebSphere Administration experience, an added advantage
• Proficient to ensure customer issues are resolved in the most timely and effective manner possible
• Experience to utilize available time efficiently in order to achieve effective and efficient results
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues

Please consider me for the associate, technical support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for live support and troubleshooting for new and existing customer installed Baxter devices and system peripherals (printers, cameras, scanners, other peripherals) and associated device drivers).

Please consider my qualifications and experience:

• Oversee small to medium sized projects
• Configuring, managing and installing vmware vcenter, Update Manager, vsphere 6.x, vROPS, DVS, Exsi patching and vm creation, Issue resolution, setup new infrastructure
• Performing installation, implementation, customization, operation, recovery and performance tuning
• Craft a service performance, usage report and respond to issue requests
• Support day to day L2 VMware Servers issues
• Confirmed hands on Experience of network protocol (TCP/IP)
• Consistent track record in the implementation and execution of documented support processes and can direct others in same
• Demonstrable experience in raising changes, attending calls, Coordinate with various service lines, execute the change, document

In response to your job posting for associate, technical support, I am including this letter and my resume for your review.

In my previous role, I was responsible for statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Network experience such as setting up a home network with port forwarding
• Knowledge of Office 365 and MS Azure
• Expert Knowledge configuring Azure AD and AD Sync
• Working knowledge of PowerShell and Other scripting technologies and proven automation deployments
• Strong Knowledge of Active Directory, Azure and domain federation
• Experienced with backup for VM’s, Windows and SQL data, Veeam, and Cloud Backup technologies
• Maintain the integrity of servers and storage resources, including data recovery
• Planning and coordinating IT project work

Please consider me for the associate, technical support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals and other computer-related devices.

Please consider my qualifications and experience:

• Knowledge to assemble a complete and accurate problem/symptom description of reported issues
• Working experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
• In-depth experience to listen to and work with customers in real-time to resolve issues
• Remonstrated the application of advanced problem-solving methodologies, is detail-oriented, a critical thinker and experienced at investigating and resolving complex issues
• Demonstrated advanced understanding of the principles of good Technical writing
• Experience with both Windows and Mac platforms
• Experience with standard AV equipment and troubleshooting
• High energy self-starter helping clients while providing excellent customer service