Support Production Cover Letter

In response to your job posting for support production, I am including this letter and my resume for your review.

In the previous role, I was responsible for reports and data results to users to include simple Sybase stored procedures, unix korn shell scripts, add-hoc sqls, and access database.

Please consider my qualifications and experience:

• Familiarity with IIS and FIX preferred
• Strong database skills in either SQL Server or Oracle
• Those with a securities operations background, previous trading and/or compliance system experience will be given priority consideration
• Java, Java Script, Struts
• Strong triage and problem solving skills
• Able to work on multiple tasks simultaneously and manage one’s own time
• Highly effective team player with a positive attitude
• Takes responsibility for completing tasks with minimal supervision

In response to your job posting for support production, I am including this letter and my resume for your review.

In the previous role, I was responsible for functional & scripting support to support teams while diagnosing, troubleshooting & debugging sophisticated software or databases.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of Querying the database like Oracle, checking the Queues and Logs on the servers
• Leading the support team
• Knowledge of Ticketing systems (like JIRA, VSTS)
• Knowledge of .Net Framework, ASP.Net, IIS web servers , Hadoop/Hortonworks, Messaging & middle tier, Pivotal Cloud Foundry
• Proficient knowledge of various Scripting Languages, PowerShell and Python
• Experience with Disaster Recovery and Business Contingency Planning practices
• Technically qualified in an electronic and/or mechanical atmosphere
• Knowledge and experience in the test and repair of major items, assemblies and subassemblies

I submit this application to express my sincere interest in the support production position.

In the previous role, I was responsible for support to Unix/Linux admins, customers, and other areas both within and outside of IT.

Please consider my qualifications and experience:

• Flexible to work extended hours during heavy workload period UNIX, Autosys, Shell scripting, DB knowledge
• SQL experience--from a programming mentality
• Programming exposure--any recent language
• Timely and good phone presence
• Hands on knowledge of MS Office Products
• Understanding of at least one architecture specialization
• Understanding of foundational architectural concepts (design, business technology strategy, quality management, human dynamics, and IT environment)
• Familiarity with Ticketing Systems, Support, Estimation/Solution, and Customer coordination

I am excited to be applying for the position of support production. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for specifications for tools to: Improve monitoring, increase the stability of the plant and Automate manual tasks (Shell and Perl scripting knowledge is a plus).

Please consider my experience and qualifications for this position:

• Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation to support data analysis
• Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
• Knowledge of Java, .Net, preferred
• DevOps, CI/CD experience Working knowledge of revant ticketing system
• Demonstrable knowledge of ITIL or Service Management
• Ensure support SLA's are adhered to as defined for each application
• Identify recurring operational issues and determine root cause
• Provide metrics to the IT Senior Management team to assist in the continuous improvement of IT Operations

I would like to submit my application for the support production opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for techno-functional support for applications built on UNIX/Linux platforms.

Please consider my experience and qualifications for this position:

• Superior time management and prioritization abilities
• Credible and trustworthy with absolute integrity
• Experience working with Oracle, SQL DBs
• Experience working with Unix and Autosys
• Working on Incident Management and Problem Management activities
• Resolving production issues within defined service levels
• Manage and own Production issues and incident life cycle, and drive those to permanent resolutions
• Coming up with permanent fixes to avoid reoccurring production issues