Production Support Engineer Cover Letter

I am excited to be applying for the position of production support engineer. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical expertise to lead the organization in process development, implementation, and maintenance of manufacturing processes of surface mount and/or through whole printed circuit board assemblies in order to drive continuous process improvements.

Please consider my qualifications and experience:

• Analyze logs and errors from Java, Oracle, and scripted applications
• Provide subject matter expert knowledge on best practices and improvement opportunities
• Develop automated solutions for support and monitoring
• Develop documentation and encourage best practices among team members
• Mentor junior support personnel
• Participate in a 12x7 On Call rotation approximately once every 6 weeks
• Knowledge on Linux and VMware
• Knowledge on Linux file systems

I submit this application to express my sincere interest in the production support engineer position.

Previously, I was responsible for customer facing proposal and development support involving RF products within the complete product portfolio of the RF business.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• The role will require working on some weekends and on occasions evenings
• Highly detail oriented, accurate, and organized
• Knowledge of Oracle PL/SQL, Stored Procedures, Functions, Triggers along with Unix/Linux
• Hands-on experience with Autosys is recommended
• Experience in working on monitoring & orchestration tools like HP SiteScope, HPOO, Splunk and Dynatrace would be beneficial
• System Center Operations Manager along with Active Directory administrative pack
• PowerShell along with Active Directory Module
• Monitor the Batch cycle and resolve batch abends within SLAs

I am excited to be applying for the position of production support engineer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for guidance to the team in the application of state of the art techniques, developing very low-power, battery powered circuit assemblies with a mixture of analog, digital and RF circuitry for highly integrated, low power sensor/RF embedded designs.

Please consider my experience and qualifications for this position:

• Driving Crisis Management calls during India hours which involves managing multiple stakeholders during incident triage
• Prepare and publish communications for business partners and senior management during high impact incidents along with other members of the IMC team
• Work on preparing Executive, Tactical, Technical and Operational Metrics for Production Services
• For high impact incidents, direct the team for doing root cause analysis and channel findings into the Problem Management queue and track these to closure
• Document procedures around communication and follow-ups
• Work with Production Services teams on identifying potential high severity issues and work with technical teams for prevention or resolution
• Basic understanding of the relation between applications, middle-tier and databases
• Prior experience in major incident management and triage

I would like to submit my application for the production support engineer opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for quality Engineering support to Printed Circuit Board Assembly (PCBA) manufacturing, helping to ensure delivery of highest quality product to the customer.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Well rounded understanding of infra
• BS in Mechanical, Aerospace Engineering or other technical discipline
• Masters in Management
• Motivated, effective communicator and self-starter
• Masters in Management preferred
• High - Unix basics knowledge – Linux, Solaris 10, AIX
• High - Shell Scripting on UNIX
• Medium – SQL Basics

I would like to submit my application for the production support engineer opening. Please accept this letter and the attached resume.

Previously, I was responsible for dPD insight to RFPA device and circuit designers when developing new RF circuitry.

My experience is an excellent fit for the list of requirements in this job:

• Experience with REXX,JCL,COBOL,DB2,Version Control Tools
• Experience with implementing file transfer solutions using an enterprise MFT/B2B product suite such as Axway (preferred) / Seeburger / IBM Sterling
• Experience with Axway Synchrony suite, work experience involving Axway Gateway Interchange, Secure Transport, CFT and Sentinel products
• Customer focused, detail-oriented and results driven
• Able to investigate beyond the immediate problem and determine root cause
• Able to quickly learn new technologies and adapt to the changes in our core technology base
• Work in a 24/7 environment with the flexibility to work rotating shifts
• Triage technical issues independently, reported by Business Analysts/users, performing analysis to identify root causes and appropriate remediation steps using various tools (e.g., SQL, Application Logs, Debugging Code)