Senior Service Delivery Manager Cover Letter

I submit this application to express my sincere interest in the senior service delivery manager position.

In the previous role, I was responsible for support services in any of these areas: closing activities, general accounting, cost accounting, inventory accounting, fixed asset accounting, accounts payable, accounts receivable, intercompany accounting.

Please consider my qualifications and experience:

• Strategic and visionary thinking to enable proactive DS product & service improvement across the
• Proven expertise and track record in proactive customer management in vision to product and service performance
• Experienced in leading international teams with a high level or people engagement, coaching and individual development
• Flexibility and mobility in regard to fast changing operational challenges
• Basic knowledge of marketing in order to anticipate the marketing team's needs to properly communicate the features his/her group is developing (i.e., claims that can be made and accurately depicted product descriptions)
• Lead engineering/development of automation, QA and continuous delivery environments, the development of enhanced customer self-service functionality
• Experience with SOA and integration platforms such as Mule, REST, SOAP
• Specific knowledge of OSHPD (in CA) and similar regulatory agencies practices / policies / procedures in other states

I would like to submit my application for the senior service delivery manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for strategic and tactical management of the Accounts Payable function and other Procure to Pay areas including Indirect Procurement, Vendor Management, & Asset Mgmt.

Please consider my qualifications and experience:

• Strong background in software development, applications management, and software quality methods and practices including experience Agile development methodologies
• Understands and navigates organizational complexities and is able to drive change for client that will be served
• Review weekly / biweekly Health Check Scorecards to proactively identify at risk SLA/KPI issues and address accordingly
• Ensure account level knowledge documentation is available and regularly reviewed
• Compiles account statistical data and provide analysis and trends relating to service level compliance and operational effectiveness
• Conduct Quarterly Delivery Assurance reviews across core ITSM processes to ensure compliance to MS best practices and customer processes
• Provide initial point of contact for process related questions or issues and facilitates process related meetings
• Collaborates with other Service Managers to ensure consistency of delivery

Please consider me for the senior service delivery manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for oversight to corporate accounting, accounts payable and cash management, fixed assets, billing, accounts receivable, and cash application, as well as other processes as assigned.

My experience is an excellent fit for the list of requirements in this job:

• Uses processes and procedures to address Risk Management, Change Management, Schedule Management, Quality Management, and other areas, financial controls and resource controls governing the Transition
• Lead the Infrastructure crisis on the offers to reduce customer impacts
• Pilot the Operational teams in order to reached the agreed SLA
• Take in charge the improvement plans of the offer QoS and manage their implementation
• Be in close relationship with the problem manager to speed up problem resolution and corrections implementation
• Manage the Release & Patch Management process with the production team to make sure the platform is up-to-date
• Accountable for the capacity management at a cost effective level
• Assist the Customer Support teams (OCfB Implementation, IT CSM, .) to help to execute customer contracts

I submit this application to express my sincere interest in the senior service delivery manager position.

In the previous role, I was responsible for ad-hoc advice on VAT queries from Accounts Payable , Accounts Receivable, Property and other business teams.

My experience is an excellent fit for the list of requirements in this job:

• Have a product background with a support mindset
• Are genuinely excited about solving customer problems
• Can be a team player, coach, and referee all-in-one
• Experience in Cloud technologies integration / management
• Self-motivated, passionate about Service Delivery and energetic
• Build effective and collaborative relationships across all other HR groups including the HR Business Partner organization, Talent Management, People Development, HRIS, Payroll the Compensation and Benefits Team
• Participate in global HR Service Delivery planning sessions by presenting regional performance, providing feedback, insights, and continuous improvement opportunities
• Leading regional and supporting global HR projects in close cooperation with the Headquarter in Munich/Germany

Please consider me for the senior service delivery manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for oversight of regional client accounting to include general ledger, accounts payable, accounts receivable, taxes, financial accounting, debt management, and cash flow requirements.

Please consider my qualifications and experience:

• Detailed understanding of technology, services delivery framework (ITIL) and/or project management methodologies
• Understanding of the clinical IT market and customer would be an asset
• In-depth client account management experience related to contracted services working in an outsourced environment is key
• Project Management experience working in a service providing organisation is important
• Previous experience working in a pharmaceutical or clinical research environment is preferred but not essential
• Prior experience leading the definition and execution of large and complex projects
• Strong program management, project management, communication and presentation skills
• Solid technical skills and knowledge of IT architectural design, development and management