IT Service Delivery Cover Letter

Please consider me for the IT service delivery opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for desktop support for employees; primarily Mac OSX & Windows and occasionally Linux (CentOS & Ubuntu).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Own Root Cause Analysis document and facilitate technical input from day 2 teams and track corrective actions (Problem Management)
• Maintain Customer Information (CIR/CID) in customer tools
• Understands service delivery Operations/Processes
• Able to use AOS service delivery tool-kit to track customer requests and incidents
• Participates in on-boarding process to identify custom process and/or custom delivery requirements
• Knowledge of ITIL and ITSM, prefer at least foundations certification
• Prefer experience working in ITIL roles related to Incident Management, Problem Management, Change Management, Release Management processes
• Prefer Telecom Experience and/or IT experience

I am excited to be applying for the position of IT service delivery. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for level two support as needed for local employees; Work with ticketing system based on ITIL methodologies.

Please consider my experience and qualifications for this position:

• Have strong SQL and PLSQL understanding with Oracle database
• Experience on RESTful APIs, Node JS will be preferred
• Should have experience in working with Github
• In depth technical knowledge of current network and operating systems, hardware, standards, account management, and enterprise software
• Prior experience in an Operational Intelligence or Business Intelligence role
• Experience overseeing and executing in ITIL operations processes including, but not limited to incident management, problem management, and change management
• Customer service skills with excellent written and oral communication skills
• Track record developing and providing SLAs and service desk deliverables

I would like to submit my application for the IT service delivery opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for foundational support and training for the consistent and best practice usage of ITIL disciplines in support of our end user computing capabilities.

My experience is an excellent fit for the list of requirements in this job:

• Business Process Outsourcing (BPO) is strongly preferred
• Technical background in IT and/or Development related domain
• Communication skills to drive the conversation on both operational on tactical level
• Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resources, budget, legal )
• Extensive hands-on organizational change experience
• Business acumen in Mining / Oil & Gas / Heavy Manufacturing preferred
• Delegates/assigns work activities and provides effective direction
• Works well under pressure, change and ambiguity

I am excited to be applying for the position of IT service delivery. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for iTIL-based Information Technology Service Management (ITSM) knowledge and expertise to customers and stakeholders.

Please consider my qualifications and experience:

• Displays a positive attitude towards complex challenges
• Uses consideration and tact
• Works on improving own knowledge, skills and attitudes
• Follows through and delivers on promises in a timely manner
• A comprehensive compensation package that includes a competitive base salary, short and long term incentives, comprehensive benefits and the opportunity to be an owner in the company
• Experience with application and infrastructure process and service desk management
• Experience in formal transformation methodologies and hands on management of organizational change management efforts
• Understanding of application development and infrastructure engineering methodologies, with emphasis on testing and quality assurance process control points

Please consider me for the IT service delivery opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for iT Tier II/III service center support Proficient in Powershell scripting, C++, Visual Basic, graphical user interface development.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Previous managerial experience in Manufacturing/Chemicals organization
• Full time, Monday through Friday with accessibility to provide emergency support during off-hours as needed
• Intermediate level of hands-on skills with Microsoft Windows and Apple platforms
• Demonstrated troubleshooting skills of computers, Microsoft Operating Systems, OSX, networking (TCP/IP), and various PC end-user applications
• Manage the program across all workstreams, spanning SF CRM, MF, Cap Mkts, CDX, CoMS, and technology teams
• Drive alignment across our CMS platform in terms of UI design, requirements management/prioritization, integration with the CRM, Enterprise Search, Analytics
• Manage roadmap activities, plan/coordinate next steps
• Some budget management, business case preparation