Manager, Application Support Cover Letter

I am excited to be applying for the position of manager, application support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for support, globally, to all clients that use web and mobile applications; using the following technologies: J2EE, Linux, Windows, .NET, Web Services, Apache Tomcat, WebLogic, SAS RTDM, among others.

My experience is an excellent fit for the list of requirements in this job:

• Execute and maintain project management processes and disciplines in the areas of program schedule and quality management
• Management experience in an enterprise support organization
• Experience with Service Now or similar incident management tool
• Proven problem-solving, troubleshooting and analytical skills
• Portfolio Accounting Systems including SS&C / Advent products
• Order Management Systems (OMS)
• Proven leadership experience preferably in the field of customer support
• Management experience of mix of onsite and offshore team members

In response to your job posting for manager, application support, I am including this letter and my resume for your review.

Previously, I was responsible for technical support to BPM Cordys application hosted on Apache webserver on Linux platform and assist in performance tuning.

My experience is an excellent fit for the list of requirements in this job:

• Excellent verbal and written English language skills needed
• Good decision making, organizational and analytical skills needed
• Bachelor’s in computer science, business, or a related discipline
• Experience with Healthcare EMR/EHR Software, Practice Management Systems, and various Healthcare applications (PACS, Prosolv, etc)
• Supports Director and Enrollment Services in allocating the team T&
• Serve as the point person for Security and Compliance-mandated document handling and storage
• Monitor mail processes and ensure items are uploaded to the correct application
• Work with campus representatives to confirm that documents are sent on schedule

In response to your job posting for manager, application support, I am including this letter and my resume for your review.

In my previous role, I was responsible for administrative support for non-Consolidated program specific hosting platforms such as Apache, Tomcat, IAS.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Manage the backlog of enhancement, change, and operational requests
• Manage capacity and mitigate risk
• Continually improve the alignment, efficiency, and execution of the area Service Catalog
• Foster an environment in which application developers have a high level of engagement, challenge, and commitment to quality
• Ensure that development projects meet business requirements and goals, fulfill end-user requirements and identify and resolve system issues
• Develop financial plans and annual budgets for application development portfolio
• Coordinate with IT Service Desk to ensure proper issue and incident resolution
• Being familiar with programming concepts in HTML, Java/Java script, Drupal, .NET, IBM Notes, would be helpful

I submit this application to express my sincere interest in the manager, application support position.

In my previous role, I was responsible for deployment, administration and operational support of (production, staging, test and development) environments for multiple projects using Weblogic 12c Application Server & Coherence (in-memory data grid) & Tomcat.

My experience is an excellent fit for the list of requirements in this job:

• Understand and review action plans for planned (including upgrades) and unplanned changes
• Implement daily/monthly operational reports to identify trending issues/gaps, capacity issues/risks including those related to AMS support
• Facilitate meetings with technology, business/functional, and partner teams to obtain feedback on performance and capacity resolutions, workarounds, and enhancements to ensure that performance or capacity issues are being addressed in a timely manner
• Ensures adherence to IT Architecture principles and guidelines
• Able to manage multiple projects with changing deadlines and priorities
• Oracle Service Cloud applications, CX, Oracle Analytics, Desktop and Knowledgebase
• Experience with Oracle service cloud
• Exceptional oral/written communication, organizational and presentation skills

Please consider me for the manager, application support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for level 1 support to web tier running Apache, Tomcat, AEM etc.

My experience is an excellent fit for the list of requirements in this job:

• Plans and organizes the activities of the JD Edwards ERP applications support team (primarily outsourced to third party), including providing guidance, communication, and direction to personnel
• Works with the infrastructure teams, technical support personnel, and third party service providers to optimize ERP application support services
• Contributes subject matter expertise as part of the Service Recovery Team (SRT) process and prepares root cause analysis for application related system outages and issues
• Contributes to Software Development Life-Cycle (SDLC) activities, including identification and documentation of functional/technical requirements, module configurations, software customizations, application testing, and systems validation
• Manages the change management process for all ERP post implementation application changes
• Ensures that processes are developed and implemented to effectively transition application support responsibility from the ERP Implementation team for recently deployed sites
• Periodically helps with the review of overall system capacity, capabilities, and usage to ensure that the system can adequately accommodate planned growth at established service levels
• Leads and directs team members in line with the goals of the ERP program