IT / Help Desk Cover Letter

Please consider me for the IT / help desk opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical assistance resolving IT related problems including hardware, software, system compatibility conflicts, malfunctions, applications, connectivity, network, and security issues.

Please consider my experience and qualifications for this position:

• An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred
• Intermediate knowledge of the functional specifications of software, networks, and hardware
• Experience with computer hardware, software, mobile devices and peripherals
• Experience with Apple OS X is preferred
• Experience with Apple iOS or Google Android is preferred
• Familiarity with collaboration tools and conferencing technologies
• Experience with the implementation and design of user self-service
• Help Desk Institute ("HDI") and/or other relevant certifications

Please consider me for the IT / help desk opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for in-person and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware across Canada.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working knowledge of Microsoft Office, Word, Excel, Outlook, Access, Power Point, Lync
• Working knowledge of Internet technology
• Working knowledge of various printers
• Give very clear written and verbal support to all customers
• Read and interpret a variety of instructions
• Have professional speaking voice on the phone
• Write professional documents involving all types of correspondence, memorandums, letters, e-mails
• Communicate information to appropriate persons

I would like to submit my application for the IT / help desk opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware.

Please consider my qualifications and experience:

• Familiarity with Information Technology Infrastructure Library ("ITIL")
• Incident Management system skills (RemedyForce) is preferred
• Computing Technology Industry Association (Comp TIA) A+ Certification preferred
• Hardware manufacturer certification
• Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Systems Engineer (MCSE), or related certification preferred
• Associates/BSc/BA in IT, Computer Science or relevant field
• Proficiency in Microsoft Products and Applications
• Secure build or imaging of computing devices utilizing third party imaging software and system preparation tool (sysprep.exe), virtualization, TCP/IP, and antivirus/malware prevention/removal solutions

In response to your job posting for IT / help desk, I am including this letter and my resume for your review.

In my previous role, I was responsible for support services to local and remote employees solving issues related to desktop\laptop software, hardware and network services.

Please consider my experience and qualifications for this position:

• Working knowledge of Mac OS and hardware
• Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades
• Outgoing, energetic and engaging personality
• Excellent Customer Service - Friendly/Approachable/Presentable
• Google/Gmail - Enterprise Level experience
• Experience with Audio Visual equipment/ Videoconferencing/Skype/Facetime and WebEx
• Working knowledge of Windows operating systems, XP, 7
• Familiarity with Apple operating systems

I am excited to be applying for the position of IT / help desk. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for support on IT services and products (software and hardware), through various mediums such as telephone, remote desktop control and email.

My experience is an excellent fit for the list of requirements in this job:

• Provide problem solving solutions over the phone, through email and live Web Chat
• Enthusiastic approach towards learning new systems and software packages
• Willingness to implement change
• Prioritize tasks given a set of deadlines and deliverables
• Work as a member of a support staff team
• Deliver requests from various sources especially in regards to a supervisor(s)
• Solid knowledge of the English language, both verbal and written
• Proficient with computers and IT applications