Help Desk Manager Cover Letter

I submit this application to express my sincere interest in the help desk manager position.

In the previous role, I was responsible for technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware.

My experience is an excellent fit for the list of requirements in this job:

• Cisco, Avaya, SQL, MS Server certifications are desirable
• Working knowledge of CTI, Voice recording, PBX/ACD, WEB/Internet, MS Windows, SQL Server, Database knowledge, VOIP, Computer hardware and networking, clusters, Domain / workgroup / AD
• Previous experience installing, configuring, and supporting telephony, network, or server infrastructure in an administrative capacity
• Has overall responsibility for help desk operations associated with the identification, prioritization, and resolution of reported problems
• Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately
• Previous experience leading a high-performing service desk or help desk
• Works with IT department managers to configure, manager, report and tune the IT Service Management (ITSM) solution
• Research hardware or software needs for the company

I submit this application to express my sincere interest in the help desk manager position.

Previously, I was responsible for technical assistance and support for incoming help requests and issues related to computer systems, software, and hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Call center experience, preferably in a healthcare setting communicating directly with patients
• Support the 1st or 2nd shift work schedule in a 24x7 mission centric Operations Center
• Experience with some level ITIL implementation in support of the Help Desk
• Experience with Call recording adn reporting solutions such as TASKE, VPA, or NICE
• Knowledge of ACD systems
• Windows AD knowledge
• Experience with Help Desk software tools such as Remedy, Help Star, Service Now
• Microsoft Office desktop products (Word, Excel, and PowerPoint)

In response to your job posting for help desk manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for technical assistance and support for incoming user requests and issues related to computer systems, software, and hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Attend Change Advisory Board meetings and ensure proper service and knowledge transition between IT Design/Strategy/Engineering and the Operational IT Helpdesk
• Assume overall responsibility for the efficient processing of incidents and service requests
• Assume an orchestration role between internal IT resources and vendors during IT Service outages and interruptions
• ITIL Foundations or Intermediate level certification strongly preferred
• Deep experience and/or administration of ServiceNow highly preferred
• Microsoft Active Directory Administration and deep experience with user provisioning
• Experienced with Microsoft System Center patch management and deployment
• Solid understanding of networking protocols and knowledge of network design/management

Please consider me for the help desk manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for systems maintenance support including troubleshooting, problem analyses and assessments for hardware and software systems and assigned projects.

My experience is an excellent fit for the list of requirements in this job:

• Experience or knowledge in Army logistics systems
• Prior experience on a Department of Defense / Military SAP project
• Work with peers & team to est
• Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task
• HDI certification (Ex
• Cognitive troubleshooting skills
• Knowledge of Cisco related phone/voicemail systems preferred
• Help Desk Operations Design / Process Development

I submit this application to express my sincere interest in the help desk manager position.

In the previous role, I was responsible for advanced technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

My experience is an excellent fit for the list of requirements in this job:

• Proven work experience as a Help Desk manager
• Microsoft-focused IT support
• ServiceNow or a similar ticket tracking system
• Active Directory Computer/User administration
• Microsoft Exchange User and mailbox administration
• Microsoft Lync User administration
• Cisco Call Manager/ Unity / Calabrio or similar Voice Management systems experience
• Monitor and report on customer service levels