Warranty Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the warranty analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

S Fay

Sidney

Fay

823 Delphine Camp

Dallas

+1 (555) 839 4829

823 Delphine Camp

Dallas

Phone

p +1 (555) 839 4829

Experience Experience

Philadelphia, PA

Warranty Analyst

Philadelphia, PA

Bauch-Kshlerin

Philadelphia, PA

Warranty Analyst

Performs other duties in support of Business Unit goals and objectives. May supervise and/or provide work direction to other staff
Provide analytical support to partner teams such as Sales, Product Management, Quality and Finance
Perform any other assignments from time-to-time as management so directs
Work with supplier development quality engineers to ensure our expectations from suppliers are met to resolve Warranty issues.]
Work with supplier development quality engineers to ensure our expectations from suppliers are met to resolve Warranty issues
Analyze warranty data and assist in identifying warranty reduction projects; assist in compiling overviews
Receive and assist dealers with warranty help desk for majority of work day

Los Angeles, CA

Eese Warranty Analyst

Los Angeles, CA

Hahn, Predovic and Smith

Los Angeles, CA

Eese Warranty Analyst

Coordinate and manage content of Warranty eRooms and SharePoint sites
Maintain Top 100 Warranty Spend parts list, determine trends and opportunities
Familiarity with vehicle and Electrical Engineering terms and language
Data mining and analysis of warranty spending, cost drivers and initiatives
Monthly and historical tracking, updating and reporting on warranty costs and spend projections
Review and validation of results from warranty spend reduction projects
Expert user of Microsoft Office tools (Word, Excel, Outlook, and Power Point)

present

Boston, MA

Senior Warranty Analyst

Boston, MA

Yost-Considine

present

Boston, MA

Senior Warranty Analyst

present

Performs Warranty Performance Forecasting outlining potential risks to program teams
Provides Program Management with historical warranty data
Assist in providing technical analysis and coordination for on-site joint inspections with the component supplier
Provides team with warranty performance and history
Assist in failure analysis, through examination and testing of failed engine/ exhaust after treatment system components, in the Return Material Room
Assist in coordinating with Service Engineering to ensure proper failure diagnostics
Interface with repair facilities to assist in resolving warranty claim issues

Education Education

Bachelor’s Degree in Initiative Required

University of Southern California

Bachelor’s Degree in Initiative Required

Skills Skills

Good problem solving and analytical ability
Strong influencing and negotiation skills. Ability to communicate effectively and interact with all levels of the organization and external vendors
Displays strong verbal and communication skills
Deliverables Monthly maintenance and updates of Warranty Spend Projection tools, for CY15 and CY16 Data analysis in support of TNI Reduction initiative
Basic PC skills, including MS office or similar software and experience with SAP, SAS or other statistical analysis tools/software
Good communication skills, both verbal and written, for interacting with diverse group of people
Create a positive work environment by demonstrating and sharing functional/technical knowledge
Strong written and oral communication skills, advanced computer and analytical skills
Advanced statistical knowledge
Good mechanical aptitude

Create a Resume in Minutes

13 Warranty Analyst resume templates

Read our complete resume writing guides

Breach of Warranty Analyst Resume Examples & Samples

Receives and analyzes incoming summonses and complaints
Reviews the nature and impact of a case with supervisor as required
Opens new case in the Product Liaison database. Forwards such cases to proper local counsel in the proper jurisdiction. Requests vehicle files from dealers, Customer Relations, and any other source as deemed necessary. Reviews service history of vehicles and warranty history, and compares this history with the laws of that jurisdiction. Provides technical information and advice to local counsel as required. Serves as company representative in various states as assigned by the Manager of Product Liaison. Inform supervisor of case matters as required. Review case and develop defense strategy with local counsel. Review evidence and inspection findings with Product Liaison Engineer. Decide final direction of case, i.e., settle or litigate to trial. Provide settlement authority to local counsel. Ensure receipt of closing case documents such as Release and Dismissal
Assure that local counsel is defending the group companies in a most efficient and effective manner while maintaining the best image of our company
Assure proper closure of case
Receive and open single incident cases. Assign appropriate Engineer to the case and coordinate vehicle inspection. Review findings of inspection and decide best course of resolution of case. Review with supervisor as required. Communicate with customer to resolve concern in such a manner that is in the best interest of the group companies and in such a way that is fair to all parties involved and will prevent unnecessary litigation
Assist in research projects as requested by the group companies and factories
Assist in responses to investigations as required
Provide training to the dealer body of method by which Breach of Warranty litigation may be avoided
Remain current of the technical features of our products by attendance of training courses in order to assist in the resolution of case through a better understanding of how our products function
Assist supervisor with any research projects that may be required
Minimum of 5 years retail and /or wholesale automotive experience
Communication skills- interpersonal, presentation and written
Computer savvy - skilled in the use of software
Integration - joining people, processes or systems
Technical understanding of our products
Understanding of the Lemon Laws and Breach of Warranty Laws

Warranty Analyst Resume Examples & Samples

Proficient in disputing claims and resolving issues to diffuse/eliminate negative impacts, identifying alternative solutions and implementing fixes
Fully versed in tracking OEM customer warranty information, report generation, financial accruals, estimate development, project scheduling, and use of Continuous Improvement Process tools
Provide quarterly warranty accrual updates to Finance for all customers, based on customer warranty agreements, terms and conditions, specific issues and statistical forecasts
Ability to perform Weibull analysis, maintaining balanced scorecards in the multi-customer environment and comprehensive knowledge of different OEM applications
Maintain and act as point of contact for all customer databases to ensure correct information is applied to MPT
Work with supplier development quality engineers to ensure our expectations from suppliers are met to resolve Warranty issues
Exceptional interpersonal and communication skills; able to build trust and foster close working relationships with individuals at all levels of the organization
Promote and seek excellence in all aspects of business
Comply with the designated ISO / TS 16949 and ISO 14001 responsibilities, Health & Safety (H&S) rules and practices, Magna Powertrain policies, procedures and practices
Treat everyone with dignity, trust and respect
Perform any other assignments from time-to-time as management so directs
Four year degree with related experience preferred in Applied Statistics or Mathematics
Five year data analysis experience with three plus years in warranty
Strong written and oral communication skills, advanced computer and analytical skills
Knowledge of customers' trends, perceptions, needs and expectations
Advanced statistical knowledge
Negotiating and employee relationship development skills
Communicate clearly with customer focused vision
Assign the highest priority to internal and external customer satisfaction while meeting commitments to achieve business objectives

Warranty Analyst Resume Examples & Samples

Processes all warranty accounting transactions to ensure timely and accurate payment to dealers
Records factory and importer liabilities
Develops logic for cost allocation of claims processed through warranty system
Works with the warranty groups to develop controls for warranty claims
Works with warranty groups to support factory audits
Works with factories and warranty groups to enhance current processes procedures
Assumes leadership in the investigation and recovery of funds involving discrepancies within the warranty system
Acts as Audit liaison for quarterly reviews, annual audit and factory audits
Manages IT projects that enhance and simplify warranty accounting process
Analyzes data and develop reports for senior management, financial users and other customers
Performs Landing Cost and Handling Cost analysis on warranty claims
Presents and obtains approvals from factories for Landing Cost and Handling Cost Factors for use in the warranty system
Coordinates month end close and related responsibilities
5+ in Finance and/or Accounting
5+ in the Automotive Industry
Bachelor's Degree - Finance and/or Accounting
Proficient in Word, Excel, Business Objects, SAP and Monarch
Displays strong verbal and communication skills
Displays strong interpersonal skills
Ability to build and sustain relationships
Applies systemic thinking
Supports continuous improvement
Listens actively
Displays professional integrity
Shows commitment to quality
Displays effective use of computer systems
Accounting Designation
Spanish and German language skills

Warranty Analyst Resume Examples & Samples

Comply with the designated ISO / TS 16949 and ISO 14001 responsibilities, Health &Safety (H&S) rules and practices, Magna Powertrain policies, procedures and practices
Four year degree with related experience preferred in Manufacturing
0-5 years data analysis experience with 0-3 years in warranty
Continuous Improvement: Able to foster an organizational environment in which individuals take personal responsibility for improving work processes and products; identify and resolve quality issues that cross departments or functions; support efforts that enhance the organization’s quality performance; create an environment where best practices are freely shared among teams throughout the organization and performance is measured to facilitate continuous improvement
Technical/Functional Expertise: Able to demonstrate mastery of the technical/functional skills necessary for performing own job; maintain state-of-the-art knowledge of the advances in field; regularly publish or present on leading-edge issues; conduct leading-edge research or similar work that has organization-wide impact; play a key role in advancements in profession

Senior Warranty Analyst Resume Examples & Samples

Monitors OEM warranty databases for product lines supplied
Develops a warranty roadmap on each new program with the AQP Engineer
Performs Warranty Performance Forecasting outlining potential risks to program teams
Provides team with warranty performance and history
Interfaces with Sales and customer in drafting of warranty sharing agreements and quote package warranty projections
Assures robustness of resolution actions (i.e. tested like used, elimination of escape and occurrence paths, fix will not create new risk)
Analyzes product quality concerns and proposes solutions
Initiates root cause analysis using appropriate OEM problem solving methodologies
Analyzes warranty returns with engineering team and divisions
Provides team with timely identification of warranty trends/concerns
Utilizes data to focus team efforts on reducing warranty costs and warranty cost recovery exposure
Performs warranty reporting on a monthly basis
Assures that warranty sharing objectives and goals are being met and are not at risk
Assists team with concern resolution reports (i.e. Storyboard/6 Panels/8D’s-7Steps-5Phases)
Performs warranty reviews at customer warranty review centers
Participates with JIT Divisions’ tasks with OEMs
Provides manufacturing locations with pre-deliver and low time-in-service data
Independently prioritizes the completion of warranty tasks and the resolution of issues to ensure compliance to program deliverables
Provides Program Management with historical warranty data
Maintains all appropriate documentation in a readily retrievable format
Applies academic principles and maintains awareness of advanced statistical-based tools
Communicates in a timely manner warranty activities with Engineering, Manufacturing, SQA Group and customer where appropriate
Meets with suppliers to identify potential warranty recovery risks
Manages warranty recovery process between customers, division and supplier
Minimum of seven (7) years’ experience in warranty analysis, including a minimum of three (3) years experience in the navigation of OEM warranty systems
Advanced mathematical skills to enable ability to make warranty predictions
Working knowledge of advanced statistical methods, APQP and Root Cause Analysis
Proficient with word processing, spreadsheet and database applications
Strong organizational skills and the ability to successfully coordinate and complete multiple tasks within and across department to meet established and changing deadlines
Strong communication skills: verbal, written and technical presentations

Warranty Analyst Resume Examples & Samples

Manage reference tables in databases accessed/managed by Limited Warranty, including reliability and warranty performance analysis tables
Execute monthly Supplier Recovery reports, distribute as appropriate and track receipt of recovery
Execute monthly quality reports and distribute to internal quality resources and shared sites
Data mine, research and analyze Limited Warranty data to identify and execute on opportunity for product and process quality improvements
Provide analytical support to partner teams such as Sales, Product Management, Quality and Finance
Analyze customer warranty data including warranty performance data, warranty returns activity, financial data and other applicable data sets to identify warranty trends and in support of required reporting
Maintain charts, reports, document retention, file maintenance and organization of all warranty data
Facilitate root cause investigation for warranty returns and input necessary data within warranty and quality databases
Access, extract and link data elements from a variety of disconnected sources for further analysis, including but not limited to Oracle, Falcon, Citrix, Product Registration, SIL, QDW, CRM etc
Provide timely reports to stakeholders, providing a summation of results and recovery action plan(s)
Partner with Warranty Performance team to identify and develop validation and audit processes to be implemented at the field level
Communicate policies and procedures to all levels of the value stream, including sales partners at dealer and wholesaler levels
Provide customer relations support through all aspects of the Limited Warranty value stream
Support team efforts to manage and reduce warranty spend, accruals, reserves and the warranty segment of COGS
Support NPD Gate processes with warranty adder guidelines in business cases
Ensure use and compliance to business systems, procedures and data management

Warranty Analyst Resume Examples & Samples

Receive and assist dealers with warranty help desk for majority of work day
Process and provide recommendations on suspended and rejected dealer claims
Provide 2nd level support for monthly debits and credits related to vendor and factory billing/invoicing
Associate’s degree preferred or equivalent work-related experience
Minimum 3 years of experience working in a customer service type environment
Proficiency with Microsoft Office applications, Documentum and Document Direct
Ability to analyze and identify problem areas and recommend solutions and ideas for improvement (warranty system logic and business process.)
Must be multi-tasked oriented, flexible and demonstrate the ability to collaborate with other in a fast paced team environment
Good oral and written communication skills, interpersonal and organizational skills

Warranty Analyst Resume Examples & Samples

Assist AHM field staff with warranty claim inquiries
Review and process Japan rejected claims as well as daily suspended claims
Update VIN data for non-US engines and update all DSM approved dealer Labor Rates
Process field debits and credits
Review and authorize exception claims
Handle and process buy/sell dealer warranty claims
Bachelor’s degree in Business or equivalent experience
Minimum 3 years of experience working in a customer service environment
Strong ability to multi-task, flexibility, and demonstrated ability to work with others in a fast-paced team environment
Working knowledge of product parts and how they pertain to PE equipment and engines preferred
Ability to speak Spanish a plus
Ability to analyze and identify problem areas and recommend plans for improvement
PC proficiency including Excel, Word, or Document Direct

Warranty Analyst Resume Examples & Samples

Researches, prepares and processes complex manufacturer warranty claims
Identifies and analyzes potential after-warranty repairs. Presents information to OEM for reimbursement or negotiation
Reconciles approved and corrects (when applicable) rejected claims
Produces various reports and provides management with analysis of findings
Provides support to field management and technicians
Assists senior management with forecasting warranty collections for financial planning
Prepares and processes complex vehicle warranty claims in designated timeframes
May be required to review, reconcile, and balance daily, weekly and monthly registers, statements and credits to claims processed from various manufacturers
May assist in the manufacturer review and audit process
Assists with other projects, as required
Minimum of High School Diploma or GED required. College degree preferred
Experience in maintenance or automotive background for all levels preferred
Demonstrated knowledge of vehicle repair, warranty claim preparation, and manufacturer policies and procedures
Ability to work in a team-environment
Strong written and verbal communication, interpersonal, and organizational skills
Strong MS Office (Word, PowerPoint, Excel) skills
Strong influencing and negotiation skills. Ability to communicate effectively and interact with all levels of the organization and external vendors
Strong researching and analysis skills

Warranty Analyst Resume Examples & Samples

Maintains tracking system of warranty replacement parts. Provides task teams and Ford Motor Company with failure reports
Provides user support of Ford information systems including, but not limited to, DDL-EASI, WERS, LCS and GPIRS; AWS Warranty System and the Ford Supplier Network. Coordinates employee training and access to those systems. Serves as liaison between end users and Ford in troubleshooting system problems
Gathers and distributes data for monthly quality and warranty reports. Maintains historical records of quality reports and provides delivery quality data to Customer Service
Comply with Section 28 of the OHSA
Perform duties in accordance with all applicable Health, Safety and Environmental company policies and government legislation
Adhere to all applicable Business Operating Systems Procedures
Any other reasonable request made by Management
Must be able to perform duties with a high degree of accuracy, which is critical to the department
Demonstrated strong communication skills in order to work with internal and external contacts at all levels within the organization and represent the company in a professional manner
High degree of computer capability particularly in Microsoft Excel and Microsoft Access. Ability to analyze data and produce reports including forecasting and financial projections
Demonstrated ability to work without direct supervision
Associate’s degree or high school diploma plus minimum four years experience in related field; or equivalent

Warranty Analyst Resume Examples & Samples

Facilitate and validate Warranty at Retail requests made by dealerships
Work with the Honda legal team and address Warranty at Retail per state statues
Monitor and address system coordination for proper Warranty payment
Address Warranty Goodwill spending, setting Emissions parts list table and SOX Compliance
Monthly reporting and analysis to management and executives
Bachelor’s degree in Business Administration, or Management preferred or equivalent work-related experience
3-5 years of automotive warranty policy and procedure management including; claims processing, warranty parts collection, warranty system maintenance and development, budget management, flat rate time and labor operation number
General business knowledge to include project management and planning
Effective writing and presentation skills
Proficiency with MS Office applications

Warranty Analyst Resume Examples & Samples

Provide monthly warranty accrual updates to Finance for all customers, based on customer warranty agreements, terms and conditions, specific issues and statistical forecasts
Contact service dealers for problem resolution and cost recovery activities
Participate and Involve in cross-functional teams for problem solving and corrective actions
Prepare warranty dash board showing types of failure, regions impact, IPTV and warranty trends
Maintain and act as point of contact for all customer databases to ensure correct information is applied to MPT. Stay update with customer processes, polices, software and procedural updates
Work with supplier development quality engineers to ensure our expectations from suppliers are met to resolve Warranty issues.]
Lead and support quality audits. Support training
Minimum three years of technical diploma qualification with related experience in automotive industry
Knowledge of the functions of Powertrain components
Proficient in using Microsoft Excel to create pivot tables, templates and use of other office tools
Mandatory five year data analysis experience; three years in warranty preferably
Communicate clearly with customer focused vision; excellent interpersonal skills with internal/external customers

Warranty Analyst Resume Examples & Samples

Reviewing dealer submitted warranty claims, establish facts, approve individual claims payment, and may recommend payment or denial action on claims
Checking claims for accuracy and completeness, accumulate additional facts, review mechanically assigned product information, correct necessary information, and communicate action to dealers
Examining defective parts to determine what contributed to failure and, if necessary, send parts out for additional tests
Conducting selective internal and on-site audits with assistance
Working with dealers and districts to improve warranty understanding and claims processing procedures
Training Caterpillar personnel in warranty procedures and communicate to dealers and districts around the world on warranty/goodwill claim decisions and practices
Working with global teams to identify product problems, situations and experiences that are used to determine product improvement needs
Initiating and prepare warranty guide bulletin revisions, mechanical pay rules recommendations, time requirement guides, claims processing policy and procedure, general letters to dealer on warranty subjects and other essential literature needed for warranty administration
Engineering training or experience working with heavy equipment and their applications
3-5 years’ experience working in customer service, technical support or other similar customer facing technical roles
Familiarity with company policies and procedures
Good human relations and communications skills
Working knowledge of PC's and related software/corporate systems

Warranty Analyst Resume Examples & Samples

Analyze KPI, damage code and cost trends and identify overstandard conditions. Investigate warranty claims via desktop audits to determine potential cause(s) of conditions. Consult with other areas such as the AOM / CVM, field auditors and Service Engineering and formulate a summary of findings and recommended actions, including potential field audits
Review technical documents, time guides and work instructions to identify potential overlapping / excessive labor. Review parts information, including applications and pricing, and identify incorrect relationships. Create upper limits and audit rules to control out of line conditions
Manual assessment and payment of warranty claims for accurate and complete information to ensure compliance with MBUSA/DAG policies and procedures
Review Engineering Services documents for compliance with warranty policy
Provide support to Field Auditors during dealer consulting visits by reviewing and summarizing claims as requested
Respond to WSG cases that are escalated / assigned to Warranty Compliance
Administer warranty labor rate process including monthly rate increase requests from dealers. Perform updates / maintenance to the warranty manual(s) to ensure policies are up to date and accurate

Warranty Analyst Resume Examples & Samples

Analyze warranty data and assist in identifying warranty reduction projects; assist in compiling overviews
Assist in identifying emerging issues through use of statistical techniques; assist in compiling & presenting emerging issues
Provide warranty and service history feedback to project engineering team
Participate in Failure Modes and Effects Analysis (FMEA) activities
Assist in performing assigned division¿s liaison role to Service Division; attend Service meetings; assist in providing solutions to service issues and identifying field fixes
Participate in repair teams to resolve service issues
Perform other duties and responsibilities as requested or required
Basic understanding of Briggs & Stratton¿s product lines
Fundamental knowledge of problem analysis techniques
Good mechanical aptitude
Good problem solving and analytical ability
Good communication skills, both verbal and written, for interacting with diverse group of people
Basic PC skills, including MS office or similar software and experience with SAP, SAS or other statistical analysis tools/software
Minimum of 2 years experience in engine repair or equivalent role in engine manufacturing desirable

Warranty Analyst Resume Examples & Samples

Provide support for the planning and implementation of project
Assist with refining and clarifying design requirements, user stories, goals and deliverables
Help define project tasks and resource requirements for data requirements
Coordinate and collect pertinent project requirements as assigned
Plan and schedule team deliverables to project timelines
Track team deliverables using appropriate tools
Provide support to project team
Constantly monitor and report on progress of the team deliverables to project stakeholders
Present reports defining team progress, problems and solutions
Implement and manage project changes and interventions to achieve project outputs
Flexibility in adapting to changes of business requirements
Establish guidelines for data consistency across all 4 Divisions
Establish common processes and claim coding across all 4 divisions
25% processing claims
SME (Subject Matter Expert) in warranty claims processing and supplier recovery
Experience operating within deadlines to meet program objectives

Senior Warranty Analyst Resume Examples & Samples

Assist in developing and documenting reliable and comprehensive warranty test and evaluation procedures
Assist in providing technical analysis and coordination for on-site joint inspections with the component supplier
Interface with repair facilities to assist in resolving warranty claim issues
Assist in technical warranty claim appeals and assign responsibility
Assist in coordinating with Service Engineering to ensure proper failure diagnostics
Interface with internal departments, repair facilities and suppliers to gather information, report findings and assist in the decision making process concerning warranty claims issues
Resolve warranty issues with corporate and field personnel, dealers, distributors and fleets
Analyze technical warranty issues by gathering and reviewing warranty / service documentation, vehicle/engine/exhaust after treatment design details and dealership diagnostic and repair practices
Assist in failure analysis, through examination and testing of failed engine/ exhaust after treatment system components, in the Return Material Room
Bachelor's degree OR an associate's degree with 1 year of related experience OR 4 years of related warranty experience required
An attached resume is required
Strong written and verbal communication skills are required, as well as strong interpersonal and computer skills are required
Strong mechanical aptitude, understanding of truck or automotive technology, product knowledge and a working knowledge of PC-based software is required
Must be well organized, detail-oriented and possess good judgment and have a high degree of initiative required
Detroit Diesel Engine, Automated Transmissions and Steer/Drive Axle product knowledge preferred
Bachelor's degree in Automotive Engineering Technology Program, Heavy Equipment Management preferred

Warranty Analyst Resume Examples & Samples

"A' level or Diploma in any discipline with 3-5 years of relevant working experience
Good software skills for generating reports
Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc

Warranty Analyst Resume Examples & Samples

4+ years of experience with Microsoft Office Suite is required
The ideal candidate has aerospace related experience in Supply Chain Management, Spares, Material Management/Logistics, Engineering, Quality, or Operations
Knowledge & experience of SAP and familiarity with export compliance is a plus, but is not required

Warranty Analyst Resume Examples & Samples

Identify possible root causes for field failure modes and work with cross functional team to determine corrective actions for product engineering, manufacturing, production quality, and supplier quality
Track Voice of Customer and warranty claims for warranty trends and initiate teams to work on warranty problem parts for resolution
Interface with regional Territory Service Managers for qualitative factory feedback as the primary contact in the factory
Monitor claims for accuracy/completeness
Manage the failed part return program and lead Quality Improvement Teams to root cause of returned parts from field
Manage supplier charge back program for failed supplier parts in field and plant processes
Provide timely information for Warranty System Bulletins (product recalls) and maintaining all records of work completed
Provide product development teams and Passport boards with historical reliability data, Marciano Charts
Analyze and leverage warranty data as required to drive sound business decisions and corrective action to improve product quality and minimize warranty expense
Manage and analyze warranty metrics and report monthly all warranty issues, root cause, projects, and warranty expense to leadership
Generate monthly product safety reports to track progress
Support international warranty claim process and claim review
Manage Quality Clinic which controls entire plant and engineering test lab gauges
Lead, develop and spread a culture of warranty cost containment within the business while maintaining high standards for customer service and support
Interface with factory and Commercial Finance teams on warranty expense and warranty reserve within the P&L
Experience in a quality improvement position working with warranty data & systems required
Excellent data analysis skills including utilization of SPC and process certification
Demonstrated ability to lead change initiatives, facilitate relentless root cause analysis (RRCA) efforts, and drive process excellence
Demonstrated commitment to focus on and achieve results
Highly energetic and success-driven team player
Strong understanding of manufacturing equipment, processes and operating systems
Knowledge of financial planning & analysis tools a plus
Proven leadership experience in the implementation of ACE, Lean and/or Six Sigma tools
Proficiency with Microsoft Office Suite required
Technical knowledge / understanding of the commercial HVAC products a plus

Warranty Analyst Resume Examples & Samples

Fully versed in tracking OEM customer warranty information, report generation, financial accruals, estimate development, project scheduling, and use of Continuous Improvement Process tools. 3. Provide quarterly warranty accrual updates to Finance for all customers, based on customer warranty agreements, terms and conditions, specific issues and statistical forecasts
Four year degree or related experience preferred in Manufacturing
Continuous Quality & Performance Improvement: Able to establish personal standards of quality for own work; independently improve the quality of own work processes products, and/or services; identify and apply “best practices” in own work; improve the efficiency of own work by eliminating barriers and streamlining work processes; measure and track own performance

Warranty Analyst Resume Examples & Samples

Drive, develop and implement warranty analysis within Volvo Trucks
Participate in Volvo Trucks warranty forums and represent Volvo Trucks in Volvo Group warranty and IS/IT forums (mainly QRAFT)
Contribute to warranty analysis strategy and roadmap
Specify business requirements on IS/IT tools, supporting the Volvo Trucks and regional warranty analysis
Be the subject matter expert in Volvo Trucks and provide communication, training and support to the Volvo Trucks sales areas
Support system improvements which enhances claim quality
Contribute to Volvo Trucks network for system improvements and facilitate sharing of best practice
Drive state of the art warranty analysis
Maintain e.g. Volvo Trucks standard reports and support KPI reporting
Support warranty related IT projects
Advanced knowledge in Quality tools ( QRAFT,SIQF, SWA ), Enterprise Guide, Excel, Power Point (tools), Business Objects
Advanced knowledge in VDA, Impact, Kola (source systems), Warranty systems
Analytical and structured
Truck product knowledge
Volvo system and process knowledge
Fluent in English, both verbal and written
Customer oriented with social and communicative skills
Pedagogical skills
Technical university degree or equivalent knowledge based on experience

Warranty Analyst Resume Examples & Samples

Deliverables Monthly maintenance and updates of Warranty Spend Projection tools, for CY15 and CY16 Data analysis in support of TNI Reduction initiative
Provide of Labor Hours distributions for Top Warranty Spend parts, to support targeting of outliers
Verification and validation of Warranty Spend Reduction projects
Provide Warranty Spend Savings estimates on new projects
Support of Recovery projects Monthly Warranty Spend Checklist
Provide Top 100 Warranty Spend parts list that determines trends and opportunities
Maintain EESE Quarterback eRoom and SharePoint sites
Extensive experience with AWS, ECB, Data Cubes, eRooms, SharePoint
Ability to communicate and interact well with others
Familiarity with vehicle and EE terms and language
Expert user of Microsoft Office tools (Word, Excel, Outlook, and Power Point) Data Mining tools (Wordstat, etc.)
Data Analysis tools (Access, Minitab, etc.)
Will consider other Bachelors or Associates degrees with Experience

Eese Warranty Analyst Resume Examples & Samples

Monthly and historical tracking, updating and reporting on warranty costs and spend projections
Data mining and analysis of warranty spending, cost drivers and initiatives
Review and validation of results from warranty spend reduction projects
Maintain Top 100 Warranty Spend parts list, determine trends and opportunities
Coordinate and manage content of Warranty eRooms and SharePoint sites
Minimum of Associate Degree in Engineering, Computer Science or equivalent
Extensive experience with data analytics and collaboration tools
Experience with financial review, analysis and reporting
Familiarity with vehicle and Electrical Engineering terms and language
Expert user of Microsoft Office tools (Word, Excel, Outlook, and Power Point)
Experience with Data Mining tools (Wordstat, etc.) and Data Analysis tools (Access, Minitab, etc.)
Experience with the following client systems also desired