Transfer Associate Resume Samples

4.9 (104 votes) for Transfer Associate Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the transfer associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
MW
M Wolf
Margret
Wolf
70508 Dianna Loop
Los Angeles
CA
+1 (555) 405 7982
70508 Dianna Loop
Los Angeles
CA
Phone
p +1 (555) 405 7982
Experience Experience
Chicago, IL
Transfer Associate
Chicago, IL
Quitzon LLC
Chicago, IL
Transfer Associate
  • Assists management to improve department productivity through participation in unit meetings, ongoing training and self development
  • Partner with Client Implementation/Transition Managers (DB CIM/CTM) and Recordkeeping Implementation Managers (RIM) to create a smooth transition of records
  • Accurately build retirement plan records in a timely manner. This includes internal contract and plan level coding a well as information accessible via Sponsor Service Center
  • Perform box count on a rotational schedule
  • Recognize unusual situations, and provide prompt feedback to CIM/CTM. Communicate professionally and effectively with external and internal contacts
  • Assist in gathering information to prepare Retirement Plan Materials & prepare for delivery to Plan Sponsors
  • Effectively creates and distributes client correspondence
Houston, TX
Product Transfer Associate
Houston, TX
Abernathy, Daugherty and Schiller
Houston, TX
Product Transfer Associate
  • Support the development of manufacturing worksheets and procedures in new product introduction
  • Prepare change orders for the implementation of process improvements, update to Product BOMs and train production personnel
  • Basic knowledge of molecular biology techniques, especially work with nucleic acids and biochemicals
  • Analyze data using established procedures and summarize in a report format
  • Collaborate with engineers to establish SPC
  • Review and change existing tools and processes to improve functionality and efficiency
  • Prepare and manage supporting documentation
present
Phoenix, AZ
Senior Transfer Associate
Phoenix, AZ
Douglas, Kozey and Littel
present
Phoenix, AZ
Senior Transfer Associate
present
  • Assists management to improve department productivity through participation in unit meetings, ongoing training and self-development
  • Assist management in identifying procedures and policies that are outdated or ineffective
  • Assists management in identifying procedures and policies that are outdated or ineffective
  • Performs other duties and responsibilities as assigned
  • Provides coverage during absences and vacations of other departmental associates
  • Performs general clerical activities, including faxing, copying and filing
  • Assists other areas of the department with various functions when volume is high and/or staffing levels are low
Education Education
Bachelor’s Degree in Chemistry
Bachelor’s Degree in Chemistry
Liberty University
Bachelor’s Degree in Chemistry
Skills Skills
  • Ability to work in a team environment and interact professionally with a wide spectrum of individuals including faculty, staff, and administration
  • Attentive to detail and organized with the ability to work in an environment with frequent interruption
  • Ability to manage multiple tasks
  • Scrutinizes basic information contained in all types of transfer forms and letters of authorization
  • Ability to establish priorities and work independently
  • Ability to handle confidential information
  • Ability to learn data-based programs and University management software such as BANNER, Infoview, TOPNET, iCAP, and WKU portal
  • Strong interpersonal, oral, and written communication skills
  • Ability to concentrate and focus on computer applications for a period of 4-6 hours
  • Maintains detailed records/notes to ensure all client requests are completed within regulated time allotment
Create a Resume in Minutes

15 Transfer Associate resume templates

1

Transfer Associate Resume Examples & Samples

  • Reviews and approves client requests to transfer accounts which may also include a request to change the client registration at the time of the transfer
  • Screens incoming client requests and verifies all necessary legal documentation that accompanies the client signed documents
  • Requests various legal documents from branch personnel
  • Scrutinizes basic information contained in all types of transfer forms and letters of authorization
  • Calculates and understand market value versus firm risk when transferring client assets
  • Reconciles client accounts to reflect transactions
  • Types and distributes correspondence
  • Assists management in identifying procedures and policies that are outdated or ineffective
  • Assists management to improve department productivity through participation in unit meetings, ongoing training and self development
  • Assists other areas of the department with various functions when volume is high and/or staffing levels are low
  • Perform box count on a rotational schedule
  • General understanding of each type of security held by the firm and an understanding of the similarities and differences of each security, especially in terms of their complexities
  • General understanding of all job functions within the department
  • General understanding of various industry rules and regulations that must be followed when transferring accounts
  • General understanding of Securities Processing and other Home Office Operations departments
  • Home Office policies and procedures
  • Basic office practices, procedures, and methods
  • Reasoning and problem solving skills to research and resolve general problems
  • Communication skills and professional demeanor to interact with all levels of management, other associates and counterparts at other firms
  • Work independently and in a team environment as well as cooperation with supervisor
  • Learn and understand the various legal documents required by various companies in order to process client requests
  • Read and interpret financial statements
  • Perform accurate data entry, 10 key by touch, and type at least 30 words per minute
2

Wire Transfer Associate Resume Examples & Samples

  • Assigns debit account numbers for various client wires
  • Enters or releases wire transfers
  • Coordinates processing of incoming wires by notifying the proper posting areas of their arrival
  • Follows procedures with regard to Office of Foreign Assets Control (OFAC) anti-money laundering
  • Troubleshoots and resolves transfer delays and all other wire transfer issues
  • Corresponds effectively with Financial Advisors
  • Coordinates daily/weekly/monthly workflow and reports
  • General office practices, procedures, and methods
  • General concepts, principles and practices of excellent customer service
  • Keyboard/typing 10-key data entry
  • Use interpersonal styles and communicate effectively, both orally and in writing with various departments, banks, and branches
  • High School Diploma or equivalent and a minimum of two (2) years of work experience
  • Successful completion of the Raymond James World Class Customer Service Training program will be required during the initial four (4) months of employment
3

Associate Intl Transfer Agency Resume Examples & Samples

  • Perform accurate and timely processing of orders from retail and institutional clients
  • Ensure that all work is completed in accordance with Intl TA policies, procedures and other regulations
  • Fluent (both written and verbal) English and a communicative command of German
  • Strong PC knowledge in particular use of MS Office applications
  • Capacity to work in teams
  • Effective communication skills and “can do” attitude
  • Sound numerate, analytical, and organizational skills
4

Associate Intl Transfer Agency Resume Examples & Samples

  • Perform all assigned transaction processing, quality control, and associated tasks and ensure that all work is completed in accordance with Intl TA policies, procedures and governing regulations
  • Ensure that all assigned transaction processing and quality control are completed in accordance with the quality standards and turnaround times set by the Intl TA
  • Carry out assigned system testing functions. Participate and provide feedback to business process and procedural realignment projects
  • Computer literate with experience working in a Windows environment – Proficient in the use of MS Office products
  • Good verbal and written German language skills
  • Excellent communication skills, persistence and tact
  • Good with figures
  • Ability to prioritize workload and meet deadlines
5

Associate Transfer Agency Resume Examples & Samples

  • Perform all assigned transaction processing, quality control, reporting and associated
  • Ensure that all transaction processing, quality control & reporting tasks in the team are completed in accordance with the productivity & quality standards set by the US TA
  • Produce and submit timely and accurate operational reports and other data as required by US TA policies and standards
  • University Degree or equivalent
  • Computer literate with experience working in a Windows environment
  • Proficient in the use of MS Office products
  • Well-developed verbal and written English language skills
  • Experience in the financial services industry preferred
  • Ready to work from 1:00 pm - 10:00 pm
6

A-Z Transfer Agency Associate Resume Examples & Samples

  • Process subscriptions, redemptions, transfers, and switches for a range of onshore and offshore funds
  • Resolve dealing related enquiries by email and by telephone, supplying information relating to funds' portfolios, prices, dealing procedures, markets and currencies
  • Liaise with local offices, clients and shareholders around the world
  • Processing paperwork for trades and related activity
  • Maintain shareholder register and investor files
  • Process redemption, distribution and dividend payments
  • Preparation and distribution of Investor statements and contract notes
  • Investment manager reporting
  • Ensure compliance with anti-money laundering procedures
  • Reporting of fund transactions to the relevant fund accountant teams
  • Daily reconciliation of cash accounts
  • Ideally, the candidate should have a minimum of 2 years experience within Transfer Agency or similar position
  • Computer literacy is essential, skilled in the use of Microsoft Excel and Word
  • Knowledge of varying fund types such as retail funds, mutual and hedge funds and investor related requirements would be an advantage
  • Third level / business school qualification desirable
7

Cib-transfer Agency Associate Resume Examples & Samples

  • Core Record Keeping
  • Instruction Management
  • Transaction processing including, settlements of cash and reconciliations
  • Tax and regulatory reporting
  • Reporting for Fund Manager, Investor and Dealer
  • Support obligations of Anti-Money Laundering, Know your Client and FATCA requirements
  • Client Support and Query resolution
  • Working with the other Operations SMEs in the transition team, coordinate completion of activities to support the Operating Model and Future state activities including – completion of Standard Operating Procedures, Checklists and any other required training manuals; Process Maps for to support the internal governance and oversight models; Training of 3rd party staff on new systems/processes and specific client requirements to support the future operating model
  • Working with other Operations SME’s, Business Analysts, Project Managers, clients and the vendor
  • Minimum 5 years experience as a senior registry administrator with experience working on Operations/Business projects (preferably in registry / transfer agency space)
  • Previous experience with Composer preferable
  • Experience with HiTrust, Garridin and Funsphere AML would be an advantage
  • High proficiency in MS Excel
8

Associate Transfer Agency Resume Examples & Samples

  • Process requests submitted by shareholders and financial advisors in accordance with the applicable US TA policies, procedures and governing regulations
  • Ensure all transactions are completed in a timely and accurate manner
  • Meet deadlines under pressure and communicate issues proactively
  • Assist peers in the team, also in US or India, with complex work items
  • Professionally interact with team members to understand business needs and goals
  • Student status (4th year students are preferred)
  • Good interpersonal skills and the ability to work with a team in a global/international environment
  • Self-reliance and self-discipline at work
  • The ability to follow instructions and adhere to schedules
  • The ability to prioritize the workload and meet deadlines
  • The availability to work 25-30 hours per week within1.00pm-10pm frame
9

Transfer Agency Associate Resume Examples & Samples

  • Transcribe data from hedge fund application forms & dealing instructions received from investors onto various transfer agency systems and review for accuracy
  • Processing of Capital transactions from inception of the trade to issuing of contract notes
  • Maintain client accounts on the systems to ensure that details are correct and up to date
  • Amend and upload changes under strict operating procedures as defined by company policy
  • Liaise with Investors of assigned client funds to clarify dealing requests and ensure that all documentation is complete and in line with company procedures
  • Respond to standard queries and requests from investors in a timely and efficient manner
  • Perform anti-money laundering procedures and obtain client identification documents & review same for completeness
  • May be required to perform review of input of other team members work as authorised by team leaders
  • Reporting to Investors and Investment Managers ( Hedge Fund Clients) at various intervals throughout the life of the transactions
  • Liaise with internal teams such as Accounting and Valuations and the Banking Division
  • Primary business degree
  • Experience in Alternative Transfer Agency Operations
  • Knowledge of NTAS, Advent Partner, and
  • Captaris software applications
  • Rudimentary knowledge of accounting, finance and investment concepts
  • Proficiency in MS office
10

Associate Transfer Agency With VBA & Excel Intern Resume Examples & Samples

  • 4th or 5th year students, preferably with a bachelor's degree in IT/Econometrics
  • Full-time studies
  • Good written and verbal communication skills, persistence and tact
  • Ability to work with a team within a global/international environment
  • Fluent knowledge of the English language (spoken and written)
  • Strong analytical skills with a keen eye for details
  • Ability to follow instructions and adhere to schedules
  • Team player with good interpersonal skills
  • Computer literate with experience working in a Windows environment – Proficient in the use of MS Office products, especially Excel (VBA knowledge) and Access
11

Product Transfer Associate Resume Examples & Samples

  • Plan and perform testing of biological/chemical assays and instrumentation to support the Product Transfer group function
  • Analyze data and participate in root cause analysis
  • Prepare change orders for the implementation of process improvements, update to Product BOMs and train production personnel
  • Responsible for lab organization and compliance with regulations
  • Support the PT Sustain and Support Team in miscellaneous tasks consisting of validation activities, data mining and other activities as needed
  • BS in Life Sciences with 2 years of experience, preferably in a GMP/Regulated industry
  • Proficiency in Molecular Biology laboratory techniques, mathematics and formulas used for chemical calculations
  • Proficiency in the use of MS Excel with complex scientific formulas and other general MS office software
  • Track record of independent experimental set-up with adequate controls, including component break-down for investigational purposes
  • Excellent communication, written and oral presentation skills
  • Ability to successfully interact with multiple departments. Demonstrate strong ethics and teamwork
  • Ability to handle multiple projects simultaneously, with tight timelines, and progress independently in a timely manner
12

Transfer Associate Resume Examples & Samples

  • Reviews and approve client requests to transfer accounts to and from contra firms
  • Screens incoming or outgoing client requests and verifies all necessary legal documentation that accompanies the client signed documents
  • Scrutinizes information contained in all types of transfer forms and letters of authorization
  • Reconciles client accounts accurately
  • Effectively creates and distributes client correspondence
  • Assists management to improve department productivity through participation in unit meetings, ongoing training and self-development
  • Occasionally leads monthly functional team meetings
  • Work independently and in a team environment, seeks out supervisor when needed
  • Understand the firm risks when transferring clients assets
  • Interpret financial statements
  • High School diploma or equivalent with a minimum of two (2) years of customer service and/or securities related experience preferred
13

Transfer Associate Resume Examples & Samples

  • Assist in gathering information to prepare Retirement Plan Materials & prepare for delivery to Plan Sponsors
  • Accurately build retirement plan records in a timely manner. This includes internal contract and plan level coding a well as information accessible via Sponsor Service Center
  • Partner with Client Implementation/Transition Managers (DB CIM/CTM) and Recordkeeping Implementation Managers (RIM) to create a smooth transition of records
  • Recognize unusual situations, and provide prompt feedback to CIM/CTM. Communicate professionally and effectively with external and internal contacts
  • Prepare complete and timely documentation
  • Partner with CIM/CTM and prior payor to create a smooth and accurate transition of the takeover of retiree payments. Validate accuracy of records as needed
  • Associate's degree or equivalent experience of 4 years
  • 2+ years’ Pensions/ Retirement experience
  • Must possess a basic understanding of Pension systems & PC applications
  • Basic problem solving, analytical, math, negotiation, and decision-making skills required
  • Time management, prioritization and organizational skills
  • Must be detail oriented, and have attention to accuracy
  • Must be able to work independently, as well as in a team environment
  • Knowledge of DB products preferred
14

Transfer Associate Resume Examples & Samples

  • 2+ years’ relative experience
  • Retirement industry experience is preferred
  • Knowledge of Defined Contribution products preferred
15

Product Transfer Associate Resume Examples & Samples

  • Perform routine product transfer activities to support New Production Introduction function within Operations
  • Conduct testing of biological/chemical assays and instrumentation in support of test method validation or new materials qualification
  • Scope of testing will include preparation of reagents/chemicals, performing testing using instrumentation and application software, follow both established procedures and conducting non-standard testing under the guidance of the Sr. Product Transfer Scientists
  • Analyze data using established procedures and summarize in a report format
  • Support process improvement and troubleshooting efforts as needed within Operations
  • Support the development of manufacturing worksheets and procedures in new product introduction
  • Bachelor’s degree in a Life Science discipline; or equivalent combination of education and experience to perform at this level
  • A minimum of 4 years direct related experience or equivalent combination of education and experience to perform at this level
  • Basic knowledge of GLP practices involving biological/chemical reagent handling and formulation
  • Basic knowledge of molecular biology techniques, especially work with nucleic acids and biochemicals
  • Basic knowledge of chemicals used in reagent assay formulations and safe handling of hazardous chemicals
  • Knowledge of laboratory equipment (e.g. pipettors, spectrophotometers, titrators)
  • Proficient use of MS suite of tools such as Excel, Word
  • Attention to detail and good record-keeping skills
  • Organized, detailed oriented and a self-driver and capable of working independently under minimal supervision
  • Demonstrate strong ethics and teamwork
  • Basic understanding of mathematics and formulas used for calculations
  • Ability to follow oral and written procedures
  • Ability to follow SOPs, work instructions and related documentation
  • Capable of working independently under minimal supervision
  • Possess a BS degree in Chemistry, Biology, Molecular Biology, Bio-Engineering or related field
  • Minimum of 4 years of industrial experience. PCR and Real-Time PCR experience desired
  • Experience in a regulated manufacturing environment (ISO or GMP) is a plus
16

Senior Transfer Associate Resume Examples & Samples

  • Maintains detailed records/notes to ensure all client requests are completed within regulated time allotment
  • Answers mail, phone calls and email inquiries with exemplary Service 1st professionalism
  • Performs general clerical activities, including faxing, copying and filing
  • Performs box count on a rotational schedule when needed
  • Each type of security held by the firm and an understanding of the similarities and differences of each security, especially in terms of their complexities
  • Various industry rules and regulations that must be followed when transferring accounts
  • Other Home Office Operations departments
  • Various required legal documentation needed to process requests
  • Organizational and time management to prioritize workflow and ensure duties and projects are completed by the stated deadline
  • Reasoning and problem solving to research and resolve complex problems
  • Operating standard office equipments and using required software applications, including Microsoft Office applications (Word, Excel, Power Point, Outlook and Access) sufficient to create documents, spreadsheets, and business correspondence
  • Effectively communicate and interact with all levels of management, other associates and counterparts at other firms
  • Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities
  • Work well under stress created by time deadlines, workflow volume changes, and telephone/associate inquiries
  • Understand the various legal documents required by various companies in order to process client requests
  • Learn and apply new information, skills, and processes, quickly including the various regulations, back office systems and imaging system
17

Senior Transfer Associate Resume Examples & Samples

  • Reviews client requests to transfer accounts processed by department associate to ensure accuracy
  • Reviews and verifies hard copy and on-line reports in order to process all claims and ACATS residual credits
  • Contacts Financial Advisors and external clients both orally and written to provide assistance when needed
  • Screens incoming client calls to verify accurate information to ensure superior service was provided by Transfer Associates
  • Maintains accurate records/notes to ensure all client requests are completed within regulated time allotment
  • Calculates and understands market value versus firm risk when transferring client assets
  • Assists associates with reconciling Raymond James transactions
  • Trains associates on various functions within the department
  • Provides coverage during absences and vacations of other departmental associates
  • Assist management in identifying procedures and policies that are outdated or ineffective
  • Maintains and files weekly statistical reports for the department
  • Observes and provide feedback on monthly functional team meetings
  • Each type of security held by the firm and understands the similarities and differences of each security, especially in terms of their complexities
  • All back office and imaging systems
  • Various industry rules and regulations that govern account transfers
  • Securities Industry Software (SIS) sufficient to reconcile client accounts and research activity in client accounts
  • Various legal documents required by different companies in order to process client requests
  • Mathematics sufficient to research and reconcile client account balances
  • Reasoning and problem solving to research and resolve high priority issues with minimal to no supervision
  • Letter composition and grammatical skills sufficient to create, edit and signature guarantee letters of instruction
  • Work independently and in a team environment
  • Communicate with all levels of management, other associates and counterparts in other firms
  • Understand and apply the rules and regulations pertaining to all facets of the various transfer processes
  • Interpret various complex financial statements
  • Train other associates
  • Provide a superior level of customer service
  • Associate’s degree with a minimum of four (4) years of securities related experience
18

Associate Transfer Agency Oversight Resume Examples & Samples

  • Responsible for day to day relationships with various third party Transfer Agents (TAs) across the open end mutual funds, including our Liquidity product range, acting as a primary contact for both internal and external parties
  • Investigate and resolve day to day operational queries, issues and incidents relating to the TA functions
  • Proactively analyze trends in errors and issues to identify opportunities for process improvement at the TA and implement corrective action plans to prevent recurrence
  • Completion of oversight controls on specific activities at the assigned TAs to ensure compliance with agreed upon service levels and accuracy of TA processes
  • Draft shareholder communications and coordinate special shareholder mailings
  • Review prospectuses for new fund launches and annual prospectus updates
  • Review financial statements (annual/semi-annual), populate and proof shareholder related data
  • Monthly TA invoice review, sign off and submit for payment
  • Review and approval of annual shareholder tax reporting from the TAs (1099’s, 1042s, etc.)
  • Create annual dividend calendar for the assigned funds, as necessary
  • Maintain and update written procedures and develop process improvement recommendations to enhance department workflow
  • 3-5 years, mutual fund operational experience, knowledge of transfer agency preferred
  • Must have strong internal and external communication skills with a client focus
  • Acute attention to detail, understanding of downstream processes and the ability to work independently
  • Demonstrate an affinity for teamwork and to contribute as a partner
  • Proficient Excel skills
  • Investment company and financial reporting experience a plus
  • Project experience a plusSearch Jobs US
19

Receives Associate Transfer of Assets Resume Examples & Samples

  • Your attention to detail and ability to quickly organize and prioritize multiple tasks
  • Your ability to take initiative and to work under tight deadlines in a dynamic team environment
  • Be analytical and possess good problem solving skills
  • Be technically oriented, with strong MS Office/PC skills
  • Your excellent written and verbal communication skills
  • Ability to build and maintain business partner relationships
  • Be motivated and show a desire to learn about the business and new technologies
  • Be a team player with capability to help maintain a positive work environment
20

Transfer Associate Resume Examples & Samples

  • Attentive to detail and organized with the ability to work in an environment with frequent interruption
  • Ability to learn data-based programs and University management software such as BANNER, Infoview, TOPNET, iCAP, and WKU portal
  • A commitment to providing exceptional student (customer) service
  • Ability to work in a team environment and interact professionally with a wide spectrum of individuals including faculty, staff, and administration
21

Product Transfer Associate Resume Examples & Samples

  • Design, implement, and maintain software tools for the SPT program
  • Prepare and manage supporting documentation
  • Collaborate with engineers to establish SPC
  • Develop ETL tools in collaboration with Business Systems
  • Review and change existing tools and processes to improve functionality and efficiency
  • Engage in data analysis in support of other Product Transfer teams (e.g., Failure Investigation)
  • Bachelor’s degree in Engineering or Science
  • Minimum 4 years directly related experience or equivalent combination of education and experience to perform at this level
  • Background in software/macro development and data analytics
  • Expertise in SQL, Python, and Excel
  • Working knowledge of statistical software packages (e.g., Minitab and JMP)
  • Proficiency in SPC
  • Detail-oriented and analytical.Desire to solve problems
  • Strong communication skills.Ability to communicate effectively with cross-functional colleagues
  • Driven towards self-improvement with appetite to learn new skills
  • Confidence working independently with minimal supervision
22

Transfer Agency Associate Resume Examples & Samples

  • To ensure the highest level of client service is being provided consistently, as standard, in day to day interactions with clients
  • To ensure our UK Transfer Agent has full and complete information at their disposal in order to fulfil our service expectations, and have received the requisite training
  • To ensure that in the event of any complaint, that the complaint is resolved in the manner and to the standards BlackRock prescribe, and that the root cause of the issue is addressed
  • Respond to email inbox queries from internal stakeholders and referrals from our Transfer Agent, ensuring responses are sent promptly and within our internal SLA
  • Be responsible for recording complaints received by our UK Transfer Agent in addition to complaints received directly to individuals in the UK Retail business
  • Be responsible for reviewing complaint sequence of events (SOE) documents and resolution letters produced by our UK Transfer Agents, to ensure the correct resolution has been reached and that the letter is written in the style we have prescribed and agreed
  • Undertake monthly monitoring of phone calls and emails and letter responses produced by our team and by our UK Transfer Agent and produce statistics and commentary to evidence quality and trends for consumption by senior management. You will ensure each of the communications focuses on TCF principles and guarantees the correct outcome for the client
  • Monitor the KPIs, escalate if our SLA has not been met and use these figures to report in the team’s quarterly board report
  • Act as a client service champion, intermediating the UK Transfer Agents to ensure they understand how important the client experience is to BlackRock, enabling us to deliver the best possible service to our clients
  • Assist in managing relationships and organising communications with internal teams and Transfer Agents to ensure client queries and issues are being addressed and resolved as efficiently as possible
  • Proactively develop familiarity with BlackRock’s existing products and operational processes to aid query resolution and assist with the design and delivery of client communications and services
  • Be required to produce accurate periodic MIS related to the work undertaken by you and the team
  • Be expected to participate proactively in the continuous improvement of our control environment, policies and procedures, including writing and updating team policies, procedures and presentations as necessary
  • Be expected to partner with the Sales teams and other business stakeholders to develop solutions for our clients, exploring our service capabilities and continually looking for ways to innovate and provide clients with improved and better service outcomes
  • Contribute to project initiatives that seek to improve our service, effectiveness and efficiency, or which impact the Retail business, its products and its clients
  • Experience in a client servicing role, ideally in a TA environment
  • Able to demonstrate a level of technical understanding of a range of investment instruments, fund types and products
  • Have an understanding of the relevant regulatory environment
  • Demonstrates a risk focus and an understanding of the importance of identifying potential risks and of reporting risks to line management and other relevant parties
  • Numerate and able to demonstrate a high level of attention to detail
  • Demonstrate an understanding of the importance of customers /providers to BlackRock and ability to work closely with others to meet objectives
  • Prepared to take initiative, work flexibly to help the team achieve its goals, and respond positively to change
  • Ability to identify problems and issues, work proactively with others to resolve them and escalate issues appropriately
  • Takes responsibility for the completion of own work in accordance with agreed procedures and to the highest standards of quality and timeliness
  • Demonstrates team spirit, is prepared to assist colleagues and perform tasks that do not usually fall within his/her responsibilities
  • Demonstrates an ability to manage a working relationship with providers, is prepared to escalate issues and communicate with all levels
  • Ensures accurate record keeping of work and files documents in a way so that they are easily retrieved
  • Able to manage and resolve conflicting priorities
  • Experience of dealing with intermediary clients and end-retail investors over telephone and email. Experience of a telephone service-based environment within an asset management or similar firm would be an advantage
  • Experience working with internal stakeholders and influencing for positive and timely client-focused outcomes
  • An individual who exhibits a client-focused attitude and is dedicated to offering the highest level of client service
  • A confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with client and colleagues at all levels
  • Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint