Technical Account Resume Samples

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C Shields

Colin

Shields

2683 Lang Meadows

Dallas

+1 (555) 887 9118

2683 Lang Meadows

Dallas

Phone

p +1 (555) 887 9118

Experience Experience

Houston, TX

Technical Account Analyst

Houston, TX

Stiedemann-Kassulke

Houston, TX

Technical Account Analyst

Create, edit and delete network accounts
Active Directory account administration for employees to provide user IDs and email addresses
Develop methods to identify and resolve data quality issues
Working knowledge of VLOOKUP’s in MS Excel
Managing access to the corporate Wi-Fi networks
Performs other duties as assigned
Performs functions for special projects

San Francisco, CA

Global Technical Account Manager

San Francisco, CA

Gulgowski LLC

San Francisco, CA

Global Technical Account Manager

Works with other account teams and GSD management within GSD to provide solutions selling assistance
'Works effectively with Account Manager and other members of the sales team to
Assists with the development of best practices based on what is learned during the early adopter program
'Supports the Global Account Manager or Account Manager in sales activity to identify and qualify new opportunities
Drive development and execution of the overall HDS GTM Strategic Opportunities plan, based upon input from corporate and geo stakeholders
Provides HDS GTM Strategic Opportunities for solutions selling across the GSD
Develop project plan and define initial project risks

present

Chicago, IL

Technical Account Specialist

Chicago, IL

White Group

present

Chicago, IL

Technical Account Specialist

present

Provides training to publishers as necessary for uploading metadata, and provide guidance on submitting content for print and digital distribution
Work in conjunction with manager to reach/exceed the client/customer service satisfaction goals of Polycom Global Services
Provide project leadership, coordination and architectural guidance for the customer’s Network Virtualization and major VMware initiatives
Network Security Tools and Networking Concepts such as firewalls, IDS/IPS, and Security/Trust Zones
Position could entail working non-standard hours, holidays and travel
Provide technical expertise, support, and solutions to a specified set of Ecolab TCD customers where interaction will occur at the corporate level and will also be coordinated through the Corporate Account Managers
Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts

Education Education

Bachelor’s Degree in Computer Science

California State University, Northridge

Bachelor’s Degree in Computer Science

Skills Skills

A proven knowledge of the IT infrastructure, Big Data and Analytics market, technologies and solutions
'Maintains knowledge, skills, and market awareness in specialty area and makes appropriate use of Solutions and
'Assists in preparation of Hitachi proposals and ensures that Hitachi proposals are achievable and represent the optimum solution within defined constraints
Confirm ability of envisioned solutions to address customers' pain points and business objectives
Cloud offerings and architecture knowledge
A working knowledge and background in application development and/or deployment and management
Confident and self-reliant, but able to work as a team member, demonstrating clear commitment to team objectives
Excellent communication, interpersonal, presentation, and demonstrated analytical skills
Able to establish and demonstrate technical credibility with customers and partners
A well-documented, solid and successful solution architect career having generated results from direct, partner and solution sales efforts

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15 Technical Account resume templates

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Enterprise Technical Account Manager Resume Examples & Samples

Train users on the functionality of Bloomberg Vault
Assist Solution Architects in onboarding new customers
Consultative approach to product set up and configuration based on client's business and compliance objectives
Assist customers with technical issues/inquiries
Domestic travel and some international travel
Exemplary verbal, written, presentation and interpersonal communication skills
Fluency in one or more Asian languages (Japanese, Chinese, Korean)

Associate Technical Account Executive Location Open East of Mississippi Resume Examples & Samples

Assesses and analyzes client needs, pain points and/or instructional goals and objectives to determine appropriate educational, service and technology specific solutions
Work with sales resources to develop a strategic/marketing plan for assigned territory and or accounts based on both development of an account strategy to achieve regional performance targets and meet assigned quota
Demonstrated technology leadership in a K-12 environment
A working knowledge of content platforms, Learning Management Systems, educational services, and assessment solutions
Highly competent in technology infrastructure as it relates to K-12 school systems
Ability to execute solution selling strategies through strategic account planning, customer research, and application of value selling techniques
Ability to handle multiple priorities and be able to demonstrate a proven ability to implement regional strategies, take concepts and incorporate them into projects while demonstrating a thorough understanding of appropriate use, design and functionality of content to meet learning outcomes
Ability to perform independently, prioritize work and work collaboratively with internal groups
Advanced proficiency with Productivity Software is required
Key qualities include: solid work ethic, dependability, initiative, strong integrity and accountability, high level of flexibility, creativity, and business and sales driven priorities.-
40-50% travel year round required to support region and attend conferences - This position is a sales role that carries a base and sales commission
Must have an acceptable driving record
College degree and successful consultative technology, services and educational sales experience required
3 - 5 years' experience in a consultative sales position including technology and sales of multi-element educational solutions

Associate Technical Account Executive Resume Examples & Samples

Serve as subject matter expert pertaining to demonstrations, sales, and fulfillment across HMH digital content and technology
Develop presentation strategies based on a thorough knowledge of HMH solutions (platforms, services, content integrations) and customers
Stay abreast of current and emerging educational technologies, instructional models (e.g. blended learning) and how they are being applied in PreK-12 learning environments
Establish trust & credibility with prospective customers through pre-sales discovery around educational requirements with a blended focus of content, platforms and services
Familiar with most aspects of educational systems, including but not limited to, student information systems, learning management applications, and data warehouses
Develop and maintain strategic plan for territory with Director of Sales
Update Salesforce.com regularly, complete Pipeline management for assigned territory
Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time
Strategically plan sales calls by outlining objectives and action steps
Use voicemail and email appropriately
Generate new client opportunities through established and emerging lead source channels (e.g., HMH Inside Sales team, conferences, webinars, website, current clients, publication orders, RFPs, trade shows, etc.) and bring those opportunities to a successful close
Collaborate with Field-Based Account Executive(s) and/or Independent Representatives to drive sales to exceed territory sales quota by prioritizing accounts and activities
Capable of providing detailed product aligned answers while developing professional credibility and trust with customer
Conduct presentations and product training sessions
Effective time management and communication via phone, emails, and site visits with clients
Successfully conducts comprehensive needs assessment with clients for a solution-based sales approach
Understanding of the K-12 Educational market trends and issues especially as it pertains to technology
Ability to learn new products, procedures and processes while maintaining daily duties
Efficient use of online resources and training modules for product knowledge development
Microsoft Office Suite proficiency
Strong working knowledge around application of technology and curriculum in K-12 learning environments
Ability to travel as needed and work flexible hours
High proficiency in written & verbal communication skills and presentation skills
Well versed in locally hosted and cloud based technology
Must be familiar with educational technology standards (e.g., Question and Test Interoperability (QTI), Learning Tools Interoperability (LTI), and SCORM)
Passion around improving student learning and improving educational content and technology solutions. Additionally, candidate should be passionate around application of technology in education (both the current application of technology and tracking future trends)
Self-directed and motivated
Acceptable driving record required
Bachelor's Degree in Educational Technology and Curriculum Disciplines
5 or more years of experience in an industry or sector related to Educational Technology
WFH

Enterprise Solutions Technical Account Manager Resume Examples & Samples

Manage both the pre and post sales technical relationship
Forge deep relationships across the client�s technology teams within both the vertical IT and business silos (Equities, FICC, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.)
Maintain strong product knowledge of the full Technical Solutions suite, its integration points with other Bloomberg enterprise products and competitor offerings
Working knowledge of the financial community landscape and data needs

Technical Account Manager Latam Resume Examples & Samples

Work on level appropriate customer requests via the ticketing system and escalate according to procedures
Exercise judgment to provide FANATICAL Customer Support to customer base
Take part in and/or organize customer visits and meetings
Serve as a single point of contact for assigned customer base of approximately 200-300 accounts requiring a small number of servers (1-2 servers, MB, Firewall (lowest accounts by MMR)
Prior knowledge of a technology based service oriented industry
Basic knowledge of Microsoft Office
Knowledge of servers/computer hardware and software – or an aptitude and desire to expand technical knowledge
Excellent interpersonal, written, and verbal communication skills in Spanish and/or Brazilian Portuguese
Relevant service/relationship management experience
Familiarity with the Latin American markets and business culture
Experience in handling multiple tasks
Able to prioritize and highly varied work level in order to maintain required productivity levels
Exhibits a good to excellent attention to detail
Excellent creative problem-solving abilities, coupled with a desire to take on responsibility

Technical Account Specialist Resume Examples & Samples

Work in conjunction with manager to reach/exceed the client/customer service satisfaction goals of Polycom Global Services
Support Polycom products, including but not limited to endpoints, middleware and bridges
Ability to multi-task between several customer situations at the same time
Position could entail working non-standard hours, holidays and travel
Travel 10% to customer locations

Technical Account Specialist Resume Examples & Samples

Experience with MSFT Lync, Windows server 2003/8 and XP/Win 7 environments including Active Directory, IIS and SQL knowledge highly desired
Working Knowledge of H.320, H.323 and SIP protocols highly desired
Working knowledge of TCP/IP networking, switches, Routers, Firewalls (NAT & PAT translations), IP telephony highly desired
Bachelor's Degree in a technical field, or equivalent experience in a technical field
Must have proven customer management skills and proven troubleshooting process experience/knowledge
Must be highly organized and detail-oriented
Must have excellent oral and written communication skills including ability to train others
Demonstrated ability to work well with channels, partners and end-user customers, as well as escalations and engineering teams
Spanish Language skills desirable but not required

Technical Account Manager, Atlas Resume Examples & Samples

Assisting in the new business sales motion, managing day-to-day technical solutions for assigned (existing) book of business and partnering with the Atlas Account Manager to identify and uncover product adoption and upsell opportunities
Provide voice of the customer to Atlas Engineering and effectively manage client expectations around bugs and feature request
Provide clear, timely and constructive product feedback to Atlas Product Management and Engineering teams
Serve as the thought leader on the application of Atlas tools and services to meet the specific needs of our growing advertiser base, leveraging industry research, benchmarks and tried-and-tested creative solutions
Evangelize Atlas solutions at industry events and seek out speaking opportunities to promote Atlas and drive industry leadership credentials
Help to document best practices in using Atlas technologies, working with Learning & Development teams to ensure client-facing Help and Training collateral is accurate and consumable

Shopstyle Eu Technical Account Manager Resume Examples & Samples

Evaluate prospective merchants’ sites for crawling and/or their feed for integration
Advocate for the development of a custom feed created to our specifications and/or work with technical teams to increase the quality of their feed offering
Adhere to a rigorous checklist of activities before handing off merchants to the SF engineering team for integration
Review newly integrated merchant products on a test site for suitability before “go-live”
Monitor the existing continuous content acquisition process, report and triage issues and implement/review/verify fixes as required based on the issue at hand
Develop automated test tools and processes for continuous content acquisition for a large retail product database
Refine existing product categorization rules and define new rules as necessary
Define and measure quality metrics for new and existing data integration projects
Work across multiple time zones and locales, including an engineering team in SF, vendor teams in India and China and retailers in UK, Germany and France, and develop strong relationships with all of these parties
Manage a junior team member, developing their technical understanding and leveraging their work to gain greater efficiencies in content management
5-7 years technical account management and/or online experience. Aggregator or ecommerce experience a plus
1-2 years of hands-on experience in Perl and/or JAVA programming languages and Unix OS
Experience in debugging technical issues
Experience working with continental EU markets
Able to work across multiple time zones, take direction from remote staff and work with offshore engineering teams
Able to work independently and flexibly
Detail-oriented and highly organized
Proven English skills – both written and verbal

Technical Account Manager, SEA Resume Examples & Samples

Actively respond to high-level escalations for both Publisher and Demand clients relating to discrepancies, blanks, lost impressions, iframes, etc
Manage client escalations relating to all of PubMatic's service offerings including Yield, Mobile, Audience and Private Marketplace
Lead projects to improve operational workflow within the services organization, for example, establishing ticketing and priority systems for all inbound escalations
Be available to participate in on-site and quarterly business reviews with clients to review technical issues
Collaborate with cross-functional teams to deliver results and meet account goals
Availability during non-standard business hours
Strong, admin level experience in DFP
4 or more years in a client-facing, technical services role
4 or more years in ad operations or ad network operations
Superior communication skills and confidence to present to senior level clients. Firm grasp of the ad tech ecosystem and experience working with sellers, buyers, and data providers
Flexible, startup mindset and proven success in fast-paced environments, with the ability to juggle multiple client deadlines
Demeanor that is calm under pressure with the motivation to do what it takes to finish the job
Capacity to work with all teams, including sales, marketing, business development, product management, and engineering
Understanding of Relational and NoSQL Databases
Experience working for a Publisher is a plus

HP Vertica Technical Account Manager Resume Examples & Samples

Builds and grows relationships with both customer operations and management teams
Stays current on both the Big Data Product Portfolio and relevant industry technology trends
Provides high-level solution and operational advisory expertise
Actively contributes and leverages from the ongoing Standards and Best Practices
Facilitate and lead a minimum of a weekly operations review meeting, monthly product feature review meeting, and a quarterly business/relationship review meeting with the customer
Define and implement an on-going product awareness/education program for the purpose of accelerating product adoption with the customer
Owns, drives and tracks hot customer escalations, including partnering with the Support, Engineering, Product Management teams
Ensures that all cases opened for their accounts are being actively worked and progressing towards an expeditious resolution
Contributes to the Knowledge Base based on deployment lessons learned and unique issues experienced for any of their accounts
Partners closely with Product Management to ensure that customer feature requests are logged and appropriately prioritized and also ensure that future product direction aligns with customer road map
An attention to detail and acute listening skills
The ability to resolve and communicate complex issues in a straightforward manner
A good understanding of relational database systems including theory, design, and structure
Virtualization, Cloud technology, Storage and Network trouble-shooting a plus
Experience in areas such as Idol, Hadoop, UDx and Scripting preferred
Minimum 2 years experience
Experience or understanding of appropriate engineering design tools and software packages
Basic understanding of material properties and hardware and electrical component design
Good written and verbal communication skills; mastery in English and local language

Chinese Technical Account Manager Resume Examples & Samples

Ensure customers are successful using the Fortify on Demand portal
Onboard new customers
Track active customer scans
Coordinate status calls with customers
Manage vulnerability reviews with customers
Respond to activity in FoD Help Center channels (Live chat, Tickets, FAQs, Email)
Customer focused service and sales experience preferred
Knowledge of the technical aspects of IT security across the broad spectrum of software and hardware devices

Japanese Technical Account Manager Resume Examples & Samples

Manage the Customer Relationship
Forecast customer usage
Frequency is determined SOW, TAM, TAM Manager, PM)
Schedule meetings with customers (weekly, as needed, include SMEs when necessary)
Verify and report customer found FoD portal issues
Submit feature requests for customers
Technical resource to troubleshoot the translation of C++ code for scanning
Resources to resolve billing issues
Manage customer contract renewals
Organized and detailed oriented
Ability to quickly learn new systems, platforms, and understand how these affect customers
Ability to skillfully use Microsoft Office to provide accurate and informative reporting artifacts to customers, management, and team members

Technical Account Senior Manager Remote Resume Examples & Samples

Sets strategy, goals, metrics, and compiles/analyzes statistical data and trends relating to service level compliance and operational effectiveness
Responsible for ensuring team meets established performance metrics including time to engage, time to resolve, customer satisfaction, and other metrics as defined in performance plan
Collaborates with other team members to ensure consistency of delivery; adherence to standard processes, best practices and continuous improvement

Technical Account Manager Secure Works Lisle Resume Examples & Samples

Proactively monitor client support ticket queues and delegations for onboarding needs with accounts in order to curb potential dissatisfaction issues
Enthusiastically assumes responsibility for extreme customer satisfaction circumstances by engaging customer and internal personnel to ensure service level goals are met and sustained
Keep customers abreast of problem status, status of defect/bug resolution, set clear expectations, provide timely follow-up , and independently handle challenging customer situations on a daily basis. Escalate internally and report on satisfaction issues that could lead to cancellation or non-renewal
Creates service level highlight reports to show value proposition at time of renewal or to ensure customer satisfaction levels are maintained
Maintain updated customer information in internal operational support systems
Conduct regular status calls and document issues, projects, enhancements for customers

Technical Account Manager Sao Paulo Resume Examples & Samples

Design and develop innovative solutions to customer requirements using our server and desktop products, with assistance from our internal engineering group and consulting architects as required
At least 8+ years experience in customer-facing positions as a professional services consultant, preferably with a management consulting or “Big 5” consulting organization
Ability to travel up to 30 percent of the time, including international
B.S., B.A., or M.S. degree

Smb Technical Account Manager Resume Examples & Samples

A passion for working with people and the ability to quickly build rapport
The ability to identify opportunities to delight and wow customers
Effective communication and negotiation skills at all levels, Technical through to Directors
Commercial and business acumen
Building strong partnership relationships with customers at every level of their business
Project Manage, plan and document customer migrations and maintenances using PRINCE 2
Manage support requests and co-ordinate Rackspace functions to deliver within agreed timescales
Own implementation calls and engage in technical discussion providing technical consultancy
Oversee implementations for on time delivery, acting as a point of escalation
Provide Team Manager with weekly report on Install Base metrics; Credits, Churn, Growth, EOTR
Review Service Failures and produce incident reports matching Rackspace standards when required
Validate, negotiate and process Service Credits and manage Contract Renewal negotiations
Ensure appropriate documentation is in place for specific support requirements
Organize and chair quarterly service review meetings presented via power point
Identify both internal and external growth opportunities and support Sales in winning the business
Work with MIS Team to produce ad-hoc reports when required
Mentor Level 1 Service Delivery Managers, and participate in the interview process
Lead the development of new processes and procedures to suit changing business requirements
Host “customer-fit” meeting when to ensure customers wanted to transition segments are a good fit

Technical Account Manager Portfolio Director Resume Examples & Samples

Experience creating a highly collaborative and trustworthy environment worthy of eliciting input, feedback, and pain points
Most possess enthusiasm in the face of difficult challenges and show respect for colleagues, customers, and partners at all times
Understands the key elements of highly effective Intellectual Property and Intellectual Collateral, and knows how to convert consulting deliverables into IP/IC
At least 3+ years of product management experience IT Professional Services or Enterprise Software
Ideal candidate has 3+ years of Professional Services Sales or Practice Management experience
Strong technical background,
Technical degree or equivalent required, MBA desired
Proven analytical skills and strategic thinking. Demonstrated ability to come up with creative / non-traditional solutions
Excellent written and verbal communications skills. Ability to translate technology features into business benefits and customer capabilities
Experienced in negotiation
Strong leader, self-starter and proven team player in a high achievement-oriented environment
Able to demonstrate both a passion for Professional Services and a strong aptitude for business strategy
Ability to effectively represent VMware with high profile customers and partners at key corporate events including Customer Advisory Councils, Partner Advisory Councils, VMware Users Groups and in other customer meetings to gather and validate product requirements and proposed features
Ability to make difficult choices, especially the ability to say “no” to a favorite stakeholder or customer when validation of value does not align with the intention of the offering
Must be able to articulate the difference between “invention” and “innovation”

Technical Account Manager, One by Aol Resume Examples & Samples

Provide technical information and explanations
Provide pre-sales technical assistance and product education, and post-sales support services
Create technical presentations and demonstrations on how a product can meet the client needs
Develop long-term relationships with new and existing clients through managing and interpreting their requirements
Persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery (e.g., simplicity)
Assess competitors by analyzing and summarizing competitor information and trends, and identify sales opportunities
Update job knowledge by studying new product descriptions, participating in educational opportunities, attending trade shows, conferences and other marketing events
Liaison with other members of the sales team and other technical experts
Convey customer requirements to product management and engineering teams
Meet regular sales targets and coordinate sales projects
Able to travel throughout sales territories
BA/BSc Degree
Minimum 2-3 years experience in the online and digital industry
A sound knowledge of digital publishers and the different business models they have
Experience of working with programmatic and RTB platforms
A solid understanding of the programmatic marketplace and current trends
Possess excellent negotiation tactics and be commercially astute
Outstanding communication skills with the ability to be able to communicate at all levels
Highly driven with a can-do attitude and willing to go that extra mile
Has the ability to work autonomously as well as being part of a tight-knit team
Second language advantageous

Technical Account Analyst Resume Examples & Samples

Run data quality checks on incoming roster files and communicate results back to customer
Onboard district roster files to set up customer accounts
Troubleshoot rostering, attendance, and grade imports and exports
Assist customers in connecting to Engrade servers via SFTP
Develop methods to identify and resolve data quality issues
Account management or technical customer support (1 to 2 years)
Qualified applicants should have experience communicating with customers
Intermediate level understanding of SQL
Comfortable with basic Linux command line functionality
Capable of thinking critically to diagnose, resolve and prevent data quality issues
Demonstrated ability to work independently and proactively
Knowledge of Python a plus
Experience with SAML/ADFS a plus

Technical Account Manager Iberia Resume Examples & Samples

Provide project leadership for the customer's major VMware initiatives (This would include project management and solutions consulting)
Manage cross-functional VMware project teams, which could consist of VMware consultants, engineers, marketing, and support staff
Travel is required up to 30 percent of the time, including internationally
VCP 4 minimum, VCP 5 recommended
B.S./B.A./M.S. degree or equivalent technical training or industry experience preferred
Fluent in English and local country language

Aec Technical Account Manager Resume Examples & Samples

Account Plan Development and Management: In partnership with Named Account Managers develops technical account plan and executes on strategy/tactics for closing business. Uses Autodesk company standard sales methodologies to ensure technical closure and alignment with sales strategies
Technical Discovery & Solution Fit: Manages technical discovery. Provides leadership and guidance in the formulation of requirements definitions, scope documents, user needs studies, process assessments and project assessments for sales opportunities. Leverages Autodesk software, applications, and services together with other resources to develop innovative solutions that satisfy technical, fiscal and schedule constraints within the customers business
At least 10 years of practical experience in the Architecture, Engineering, or Construction industry, including one or more of the following areas
Ability to travel up to 80%

Technical Account Manager Archtiecture Resume Examples & Samples

He/She should know the AEC industry and especially be familiar with the Telecom and Utilities market in Europe and have 5-8 years of experience in this area
Languages: German and English are mandatory, French, Spanish, Italian knowledge is a plus
The candidate should possess
Works independently and can manage multiple priorities

Technical Account Manager & Platform Owner Resume Examples & Samples

Stakeholder management and Programme/Project Management including budget management
Delivery Management responsibility including operations oversight
Own the Architectural direction of the platform (with support from group architects)
Contribute to bank-wide Regulatory Reporting Strategy
High level technical leadership to team plus responsibility for resourcing and hiring
Provide leadership/guidance to the business
Demonstrated experience dealing with and presenting to senior level stakeholders
Be detailed focus and have strong written and verbal communication skills
Proven programme management experience
Ability to define a strategy and build consensus at a senior level
A strong track record of delivery in technical environments
Ability to recruit, train and mentor more junior staff
Knowledge of liquidity calculations for Banks or the ability to learn this quickly
Degree qualified with a technical or business background

Commercialization Technical Account Manager Resume Examples & Samples

Lead technical aspects in the evaluation and implementation of new products and packages working with Market Development team and bottlers for Chile. Collaborative work with BU Technical team in the execution of new technologies, processes and innovative packaging within bottlers system to introduce sparkling and stills products in the market. Provide technical operations support in the implementation of promotions and line extensions. 25%
Assure continuity of supply of our current packages and brands, reviewing sales trends versus Bottler and Suppliers current production capacities and capabilities. Ensure timely infrastructure availability and plans execution working with bottlers technical teams to sustain business growth regarding manufacturing and logistics. Influencing the system to do the required investments to expand capacities. 25 %
Assure raw materials and packages supply to support sales growth in both countries. Ensure supply continuity accross End to End Supply Chain and act as enabler for system alignment to drive results. 10%
Drive Productivity initiatives across the system (bottlers, suppliers, FU). Identify opportunities in the system to lower our products manufacturing cost and influence in the implementation of practices to increment the affordability of our products. 10%
Develop the Business Plan objectives together with local Market Development projects and assure the timely execution of the technical supporting activities. 10%
Support package and product quality. Co-lead to minimize the risk to the Company and the Brand assuring the compliance of the technical policies in our bottler system. Influence the bottler to make the appropriate investment and improve the human capabilities of their personnel in their operations. 10%
Support the accomplishment of Quality, Environmental, Safety standards by verifying performance and including timely reviews of plans, programs and corrective actions 10%
Leader of self: This position coordinates efforts with Technical area at SLBU, Project teams, and Plant Managers from the Bottler, as well as coordinating strategic plans implementation with our Technical Operation Managers, and other key stakeholders
No direct report assigned to the position
Experience in Technical areas – 5+ years experience
Multi cultural sensitivity
Continuos improvement / Commitment to Development
Business Opportunity/Decision Analysis
Client / Account Management
Financial Analysis
Intelligent Risk Taking
KO Business System

Associate Technical Account Manager Resume Examples & Samples

Assist in coordination of projects, meetings, and deliverables with the Website Personalization Team
Define and generate performance reports (MSSQL/MYSQL Server Database)
Automate the reporting process
Quality assurance post launch to assure client implementations are working in production and export of data is correct
Assist in the review of weekly reports for accuracy, goals, and performance
Participate in Website Personalization meetings and asses client status for enhanced performance
Assist Website Personalization team with development of new and existing client accounts
Other projects as needed

Technical Account Manager Lead Resume Examples & Samples

Lead a team of Technical Account Managers responsible for providing advice and guidance as the AirWatch subject matter experts to ensure successful ongoing usage and adoption of AirWatch
Provide project leadership for the customer’s major AirWatch initiatives
Design and develop innovative solutions to customer requirements using AirWatch
Undertake discovery and education activities to identify opportunities for AirWatch usage across organizational functions and processes
Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues
Engaging with product management as the customer advocate on product roadmap discussions
Engaging with the sales team to assist in adoption of AirWatch products

Technical Account Manager, Trade Resume Examples & Samples

7+ years publishing/customer experience and experience with managing customer-facing systems/processes
Driving revenue through third-parties
Customer engagement and understanding of consumer marketing environment and customers
Analytics, reporting and data management
Working across global organizations to maintain alignment on key relationship goals/terms
Change management: evidence of ability to transform teams to step-change performance

Technical Account Manager for the Domain Telco Resume Examples & Samples

French native speaker or bilingual, English fluent
Minimum of 8 years of Systems Engineering experience or equivalent
Experience in the Telco/Service Provider industry
Partner Knowledge
Proven ability to successfully sell within enterprise accounts
Experience managing large, complex IT or cloud service development projects
Knowledgeable in emerging technologies relating to storage, data management and cloud services

Principal Technical Account Manager Engineer Resume Examples & Samples

Engage with senior leaders to understand business needs
Assist in Design/Architecture of OpenStack and hybrid cloud solutions
Help define IT and business processes that work well with cloud deployments
Work hands-on with customer engineering teams to develop, migrate, and debug application issues
Troubleshoot technical issues and drive issue escalation within the elastic cloud team
Leverage knowledge of your customers' environments to assist support engineers and service teams in better serving your customers
Contribute to improving productivity by improving process and building infrastructure for on-boarding and on-going support
Champion and advocate for customer requirements
Participate in customer requested meetings
Works with other members of cross-functional teams, joint venturesthird party vendors and Company's Product Managers and Marketing teams to deliver quality products, in a timely fashion, that meet defined requirements
Participates in the Company product lifecycle process, contributes to and/or creates product and technical requirements, detailed design documents including transaction, capacity and bandwidth models, systems

Technical Account Manager, VTA Services Resume Examples & Samples

Customer Advocate; world class customer liaison
Manage and own competing requests across multiple client engagements
Must be agile and able to adjust quickly to many different situations and challenges
Effective at working independently and in a virtual team setting

AWS Technical Account Manager Resume Examples & Samples

AWS Solutions Architect – Associate Level certification
Strong understanding of AWS product portfolio
Solid knowledge of Cloud architecture, DevOps methodologies and design principles
Strong history of driving high customer satisfaction scores
Orientation of approaching accounts with a long term success goal
Strong professional sales & account management expertise including a mastery of the sales process, sales techniques, and the ability to coach others through it
In addition to strong account management expertise with the ability to solve day to day customer issues with efficiency while interfacing with support teams
Strong knowledge of the Rackspace product suite, including the most complex configurations, which apply to offerings based on customer’s needs
Ability to communicate technical info and ideas so both technical and non-technical decision makers see the value of choosing Rackspace
Ability to influence others in decision-making
Ability to provide FANATICAL support in all activities
Good interpersonal skills and the ability to work as an effective team member, along with the ability to apply logical thinking and a good reasoning ability
Self-starter, highly aggressive and motivated to provide the highest possible level of responsiveness and performance from a team of people
Outstanding sales, communication, and relationship-building skills. ·
The ability to work effectively with people in a high-growth, fast-paced environment and drive results quarterly
Ability to build cross-functional relationships within the customer organization
Superior professional presence and business acumen
Strong attention to detail and drive to create the highest quality of work
High school diploma or equivalent required. A minimum of 6+ years related experience (technology and/or sales & account management)
Bachelor’s in business, Computer Science or Information Systems, preferred
Must have B2B sales experience and/or Account Management experience
Demonstrated ability to consistently provide FANATICAL support

Mailgun Technical Account Manager Resume Examples & Samples

KNOWLEDGE/SKILLS/ABILITY: Intermediate understanding of customer’s profitability and how to use account management tools. Cloud SAVVY certification. Intermediate working knowledge and ability to follow company processes and procedures. Strong project management skills on a small scale. Full understanding on how to apply SLAs and remedies. Strong knowledge of the configuration build process. Strong knowledge of how to scale customer configurations using dedicated or cloud based technology. Strong time management skills. Demonstrates a solid understanding of the Account Manager role in reaching team and company goals. Excellent interpersonal, written and verbal communication skills. Exhibits excellent attention to detail. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. Working understanding of Rackspace competitors: offerings, technologies, partners, trends,etc. Strong knowledge of Rackspace products and the ability to educate customers in RAX differentiators/comparisons and why they are used in different scenarios. Able to prioritize a highly varied work level in order to maintain required productivity levels. Able to demonstrate innovative problem solving and critical thinking. Intermediate understanding of financial terminology and business acumen. Flexible and adaptable to work schedule based on customer need. **Roles supporting our LATAM customers require fluency reading, writing and speaking Portuguese or Spanish at a technical/business level
JOB COMPLEXITY: Good and growing technical/product knowledge. Knows who to contact internally for escalations. May manage a moderately complex account load. Ability to handle day-to-day a.m. tasks independently. Ability to conduct implementation calls and lead customer visits. Ability to present written and verbal proposals and grow the installed base. Ability to use negotiating skills. Understand invoicing, contracts, proposals and renewals. Escalates with guidance. Somewhat involved in the interview process. Excellent creative problem-solving abilities, coupled with a desire to take on responsibility. Intelligently speak to customer technology capabilities, possibilities and pitfalls -- recognizes and understands why to fix. Owns coordination with the support team to ensure customer satisfaction. Recognizes gaps based on customer's current build and analyzes for future gaps based on proposed changes, knows why specific options will work for customers and can explain the difference in recommendations. Advanced understanding of technology partners and how they can assist our customers; facilitates relationship with external RAX partners
SUPERVISION: Works under low supervision. Completes routine tasks independently. Seeks guidance on complex or new issues. Expected to research/problem solve new issues before requesting help. Provides mentoring/training/coaching to lower level TAMs and AMs
PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Occasional domestic travel, less than 10%. **Roles supporting our LATAM customers require occasional international travel, less than 10%

Technical Account Manager, AEC Resume Examples & Samples

He/She should know the AEC industry, especially be familiar with BIM (Building Information Modeling) processes in Europe
Languages: Italian and English are mandatory, Spanish knowledge is a plus
Sales methodology or technical sales experience is a plus

Technical Account Manager Industrial Machinery Dach Resume Examples & Samples

Bachelor/Master/Diploma degree in Mechanical Engineering, Process Engineering, Industrial Automation, Electrical Engineering or similar
Knowledge of the Industrial Machinery / Manufacturing industry in DACH
Knowledge of the Autodesk solution portfolio (e.g. Inventor, Vault, CFD, SIM360, Revit, Navisworks, BIM360,…)
Languages: German and English are mandatory, additional languages are a plus
Solution Sales methodology or technical sales experience

Pso-technical Account Manager Resume Examples & Samples

Provide clear and constructive product feedback to VMware product management teams based on
Knowledge of modern software development methodologies, with emphasis on software and
74276BR

Senior NSX Technical Account Manager Resume Examples & Samples

Collaborate with cross-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff
Manage and drive competing requests across simultaneous client engagements
Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts
Strong technical background in advanced networking and security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred
Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with CxO level personnel
The ideal candidate would have domain level understanding of Cloud Infrastructure & Networking (Data Center Design, Network Architecture, Network Design, System Architecture Virtualization, Systems Management, Security)
Network components and concepts such as

Technical Account Managers Resume Examples & Samples

Provide clear and constructive product feedback to VMware product management teams based on customer requirements
VCP 5 minimum, VCP 6 recommended
Good understanding of strategic sales process
75191BR

Technical Account Associate Resume Examples & Samples

System Platform & Configuration – Oversees the reporting hierarchy structure and maintenance of assigned retail teams’ data systems. Understand the functionality of the various retail platforms and how the data should appear in the different devices
Data Validation –Ensure the quality and accuracy of data received/entered from all sources for completeness. Verify against the sources for accuracy and completeness of data for all assigned teams. Ensure the database & all other retail systems are up to date at all times
Troubleshooting– Receive, research, identify, and communicate the different types of data issues within all ASM retail systems. It is this individual’s responsibility to learn all assigned retail team’s reports, be able to analyze them for accuracy, troubleshoot and escalate issues as needed to the appropriate department
Communication – Work closely with account manager as the integration point for the department to ensure appropriate communication is delivered in an accurate, timely and consistent fashion. Assist in creating training and additional support documents as needed. Will travel to Client and Retail meetings as needed to represent the department
(Required): Bachelor's Degree
2+ years’ experience in data analysis (troubleshooting and understanding data flow process)
1+ year in database maintenance, customer service, training and presentation skills
1+ year of CPG industry experience preferred
Education Level: (Required)Bachelor's Degreeor equivalent experience
2-4 years of experience in data analysis (troubleshooting, understanding the data flow process)
1+ year of experience in database maintenance
Training/presentation experience preferred
Customer Service experience a plus
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Analytical and research Skills
Excellent written communication and verbal communication skills
Ability to make oral presentations

Technical Account Coord Resume Examples & Samples

Run jobs in support of clients and partners
Configure application parameters and job scheduling
Validate the results and the quality of the job output
Provide job results in a timely manner
Maintain an organized environment for all jobs and results
Provide a detailed and up to date status of jobs to stake holders
Participate in operational improvements and engineering enhancements
1+ years of work experience in a technology organization is desired
Working knowledge of digital advertising and programmatic technologies (e.g. Facebook, Google, DSPs/DMPs, etc.) preferred
Ability to juggle multiple tasks simultaneously and manage time efficiently
Deadline focused, detail oriented, well organized and self-motivated
Desired Technical skills: experience with Unix/Linux, exposure to a relational database, specifically Oracle
Bachelor’s Degree preferred, or equivalent work experience

Technical Account Manager, Brighton UK Resume Examples & Samples

Drive Customer Success outcomes
Manage the day-to-day aspects and assist with multiple project implementations at the Enterprise client base level
Deliver Technical Consultation and implementation methods for a swift onboarding experience
Influence future lifetime value through higher product adoption, customer satisfaction, and overall account health
Lead regular Client Experience Reviews, typically quarterly with the account team
Outbound telephone and email-based efforts to existing customers with intent to engage customers with incomplete usage and get them excited about and regularly using IPM
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Regional Technical Account Manager Resume Examples & Samples

Drive revenue realization by ensuring successful on- boarding/deployment of previously signed deals
Understand, adapt, communicate and educate the business value and ROI of our products and solutions to customers
Identify potential opportunities at named accounts and engage in enterprise solution selling to close those deals
Identify and manage both business and technical deployment blockers
Proactively work to expand customer deployment plans, and increase market share, at accounts
Meticulous business management with CRM and other tools
Consistently achieve individual monetization and revenue quotas
8+ years experience selling to / supporting sales to enterprises, with strong SaaS experience a big plus
Sales, sales support or sales partnership experience in the M2M, Internet of Things (IoT) market space is ideal
Strong account management, including experience navigating large global accounts on both business and IT sides of organization
Experience with complex, technical selling
Proven ability to drive upgrades or increase use of a product at accounts
Skilled in creating financial business cases ROI / TCO Metrics
Extensive experience in mapping enterprise org charts, influence maps and understanding business needs
Exceptional communicator - a great story-teller + skilled in presentation and slide ware design
Fast executor. Self-starter
Travel over 50% of the time

Technical Account Manager / Partner Engineer Resume Examples & Samples

Savvy business acumen.You understand what it takes to maintain business relationships, especially those that will undergo multiple product lifecycles involving complex technical requirements. You will be able to quickly understand the requirements of the partner and distill it down to actionable API specs that all partners can benefit from
Technical Guru.You have deep knowledge of technical stacks so that you can quickly recommend full approaches for partners. You can spot exactly where they might go wrong and have back-pocket full of suggestions to correct the course
Fearlessness. You aren’t afraid to speak up or step on toes. You know APIs and you know them well. You are driven to elevate the collective discussion around you
Passion. You live and breathe APIs. You love to see new integrations and nothing feels better than designing that perfect endpoint
Focused. You can switch context on a dime and you know how to plan your day. As a Technical Account Manager, you’ll be coding, maintaining relationships with partners, and designing APIs. You’ll wear different hats and juggle your responsibilities. You also just got excited hearing that you get to do all these jobs
The athlete’s mentality. You’re an all around player, flexing and stretching your analytical prowess, pitching in as needed but also knowing when to take control and lead a conversation be it with an engineer, a product manager, or a C-level executive

Protected Crop Technical Account Manager Resume Examples & Samples

Demonstrated success working with seed products and market environments in the in protected crops vegetable sector
Strong communication and problem solving skills
Acquainted with East European mentality
Special technical knowledge related to protected crops
Ability to work across functions, with the sales team, customers, distributors, advisor companies, related equipment supplying companies etc
Active MS Office skills
Knowledge of the vegetable market players in Russia, Protected Crop market knowledge of Russia

Professional Services Technical Account Manager Resume Examples & Samples

Provide project leadership for the customer’s major Riverbed initiatives. This would include project management functions and solutions architecting functions
Manage cross-functional Riverbed project teams, which could consist of Riverbed consultants, engineers, marketing, and support staff
Design and develop innovative solutions to customer requirements using our Application Performance Platform, with assistance from our internal engineering group and consulting architects as required
Provide clear and constructive product feedback to Riverbed Product Management teams based on customer requirements
You are an adept and confident communicator with all levels of the client’s organization, from technical and engineering staff to their C Suite Executives
You have a strong understanding and appreciation of the strategic sales process and can work in concert with all levels of the Riverbed Sales Account Team
You understand how to navigate large and complex organizations
You will prepare and deliver kickoff meetings, quarterly business reviews, TAM assessment reports and wrap-up meeting with clients
You have excellent client relationship management skills, project management skills and excellent written, oral and presentation skills
You have a passion for assisting coworkers and contributing to a fun, world-class PS team
You can coordinate TAM activities with multiple high profile customers concurrently
You are able to travel 25% of the time
Help to document best practices in developing and deploying Riverbed solutions
Strong organizational skills with an ability to manage competing client demands
You have experience working as a consultant with Fortune 500 companies (3 – 5 years minimum)
You have experience performing GAP analysis on a variety of technical, business, and operational areas
You will gain a thorough understanding of the business value of the Riverbed Application Performance Platform
Your specialized knowledge of location independent computing technologies, including WAN acceleration, storage virtualization technologies, content delivery solutions, cloud storage, Application Performance Management, and Network Performance Management solutions is a significant plus
You have the ability to analyze and synthesize future state technologies and customer’s business requirements into a tangible and implementable transformation plan
You have a thorough knowledge of contemporary IT strategies and architectures deployed by leading enterprises, including private, public, and hybrid cloud technologies
You have a strong understanding of the strategic planning process
You have the ability to evangelize Riverbed solutions throughout the client’s organization to technical and business management leadership
An ideal candidate will have experience as an IT Project Manager, Program Manager or demonstrated experience as a trusted client advisor

Platform Technical Account Manager Resume Examples & Samples

Perform technical reviews and provide knowledge sharing to proactively identify and prevent issues
7+ years of Linux or UNIX system administration experience
Must live in the Western United States

Platform Technical Account Manager Resume Examples & Samples

Gain understanding of customer's technical infrastructure, environment, hardware, and products
5+ years Linux or UNIX system administration experience
Hands-on experience with a cloud, clustering, and storage technologies is a big plus
Ability to explain complex information to customers clearly and concisely
Bachelor's degree in a technology-related discipline, preferably computer science or engineering

Technical Account Manager, Boomi Resume Examples & Samples

Manage the overall post-sales account success (technical, commercial) with the support of the Dell Boomi teams (Product, Services, Support) in the EMEA region
Understand of customer requirements and drive internally (enhancements, fixes) required to accelerate and remove barriers to customer adoption and growth
Identify opportunities for expansion associated with their adoption of the Dell Boomi product portfolio and collaborate with internal stakeholders (account, product teams.)
Partner with our subscription sales makers during the sales cycle on the value of the Dell Boomi Professional Services as part of the Success Assurance program
Present at industry events, executive briefings and customer facing workshops
Multiple years of experience working as either a Architect, Engineer or Consulting role
Experience with cloud and application integration and B2B integration
Experience with Large Enterprise IT organization
Ability to address topics such as business value and total cost of ownership, etc
Demonstrated ability to successfully handling solution and services scoping to define a Statement of Work
Experience in collaborating with Global Systems Integrators
Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences

Technical Account Manager, Civil, Southeast Resume Examples & Samples

Collaboration: Develops and maintains trusted working relationships with the sales force and adjacent business partners. Partners with cross-functional teams (sales management, consulting, development, technical sales) to acquire the correct talent/resource for individual sales opportunities. Oversees and guides these resources to outlined account objective to, ensure customer satisfaction and business closure
Internal Leadership: Shares best practices, competitive information, innovation, and thought leadership within the sales organization, product divisions, and technical sales organization. Interacts and communicates with the various business units of Autodesk to ensure that the Industry Targeted Account needs are met. Provide answers and knowledge share technical product and integration information pertaining to Autodesk or competitor products
Bachelor degree in Civil Engineering or related industry
At least 10 years of practical experience in the Engineering, or Construction industry, including one or more of the following areas
Excellent oral communication and writing skills - including comfort in front of large audiences
Sales methodology or technical sales experience a plus

Technical Account Executive Resume Examples & Samples

Financial Industry expertise
Excellent interpersonal, communication skills, time management, decision making and organizational skills required
Proven ability to build strong relationships internally and with key partners to deliver outstanding customer service and support
Expertise with Microsoft Word, Excel and PowerPoint
Minimum 10+ years of account management experience required

Head of SMA Technical Account Management Resume Examples & Samples

Provide leadership and direction to team members
Motivate, coach, develop, recruit, reward and retain employees while cultivating a culture of high performance teams
Take accountability for the performance and results of the team; plan and implement procedures and systems to maximize operating efficiency
Develop departmental plans to address resource and operational needs and challenges
Allocate resources and assign responsibilities for projects and assignments, checking status regularly
Ensure that the team identifies industry change and captures feedback from clients that provide input to product development initiatives internally
Lead the team in their thinking for process re-design and improvements to improve efficiency
Build and maintain effective long-term relationships with key stakeholders, decision makers, and influencers internally and externally
Ability to motivate, develop, recruit and retain employees while rewarding and cultivating a culture of high performing teams
Excellent organizational, project-management and communication skills
Excellent language skills in written and spoken English

Executive Technical Account Management Resume Examples & Samples

Conduct customer-specific concepts and strategies and develop technical proposals / ideas and apply at customer’s site
Identify customer requirements and offer solutions (service packages) accordingly
Develop lasting customer relationships to identify business trends in and beyond the customer scope or respective portfolio which will ensure access to growth opportunities
Proactively pursue customer-driven innovations and new application fields and manage joint development projects with full accountability
Continuously increase market intelligence and update customer and competitor data and Provide accurate sales forecast, supporting efficient planning of products and services
Provide proactive technical support, including state-of-the-art customer consulting
Update in CRM
Interact with the distributors to achieve the targets

AAP Technical Account Manager Resume Examples & Samples

Oversee financial credit and billing between Amazon and clients
DSP/RTB/Ad Network experience
Proficiency in Microsoft Office (Word, Excel)
Strong attention to detail and organizational skills

Technical Account Manager Associate Resume Examples & Samples

Contribute to improved catalog quality through metadata and software review
Assist with the definition and design of improvements to tools, standard operating procedures and processes for the SCO team
Ability to communicate professionally, with maturity and self confidence
Experience with Microsoft Office, including Outlook, Word, and Excel
Experience with vendor management, customer support, helpdesk, digital content pipeline and ingestion, Technical Account Management (TAM) or other support role
Experience integrating disparate processes and systems into a cohesive workflow
Strong, creative, analytical problem-solving skills, strong sense of ownership and a self-starter that has track record of delivering results

Technical Account Associate Resume Examples & Samples

Configure Prime Now merchants in different systems based on SOP
Tracking merchant configuration state with clear report and communication
Follow up merchant configuration status with partner teams
Demonstrates effective, clear and professional written and oral communication
Maintains acceptable performance metrics including quality, productivity, and attendance
Maintains a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Contributes to a positive and collaborative team environment
Demonstrable skill in using a desktop computer system, including Windows, Common web browsers (Internet Explorer, Firefox, and Chrome), and basic familiarity with MS office tools (Outlook, Word, and Excel)
Ability to maintain levels of confidentiality and data security standards
Complete work assignment based on SOP
Previous experience in a system configuration role strongly preferred
Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow
A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations
Ownership and proven track record of working projects to completion
Embrace constant change with flexibility and good grace
Exemplary performance record, particularly with regard to quality & productivity
Strong candidates will demonstrate the ability to work independently with the upmost professionalism, integrity, and dependability.Experience with WebService management
Self-driven learn and be curious about new process/systems
Contribute on SOP update

AWS Technical Account Manager Resume Examples & Samples

Assigned to Enterprise Accounts and acts as a single point of contact
Open tickets with other software companies, back channel, if needed
Complete analysis and present periodic reviews of operational performance to customer
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in customer requested meetings (onsite or via phone)
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Experience working within the software development or Internet industries is highly desired
Candidates with experience working directly with customers
Strong verbal and written communications skills in English and German are a must
The right person will be highly technical and analytical, possess significant implementation / consulting experience
Previous experience as a TAM in an large enterprise customer environment
Deep experience with AWS service offerings
Technical degree; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired

Global Technical Account Manager Resume Examples & Samples

Minimum of 5-8 years of Systems Engineering experience or equivalent
Experience managing large. complex IT or cloud service development projects. Knowledge or certifications in project management methodologies and approaches a definite plus
High level experience in file system or storage architecture: NFS / CIFS or SAN
Knowledgeable in emerging technologies relating to storage and data management
Thoroughly competent in all NetApp product offerings, including service options
Detailed knowledge of competitor offerings and positioning
Conversant in company strengths, weaknesses, positioning and offerings

Technical Account Director Resume Examples & Samples

Development and maintenance of accounting policies and procedures in compliance with IFRS, Swedish GAAP and US GAA
Research accounting developments for opportunities and threats for the business and to ensure that Operations staff are aware of relevant changes
Act as a Financial Accounting representative at various stakeholder and operational meetings, and during multidisciplinary projects
Responsible for creating and enabling face-to-face knowledge sharing and technical training to finance staff as required
Responsible for review of statutory financial information in accordance with the applicable GAAP
Preparation of audit files including support for financial statement disclosure notes
Provision of technical accounting support to month end and year end group reporting process
Involvement in implementation of new accounting requirements including systems, procedural or regulatory
Ensure effective communication between technical accounting and other finance teams, as well as operational departments in the wider business
Deputise for the Global Legal entity controller at Governance Committees as required
Coaching of team members
Thorough knowledge of IFRS, US GAAP and Swedish GAAP
Experience in financial services/technology is desirable
Expert in Microsoft office (including Excel) essential

Technical Account Engineer Resume Examples & Samples

Major issue tracking and coordinate to resolve the issue in time
Be involved in software issues and support engineering team to resolve issues quickly
Work with system architect & other functions to optimize/enhance system performance and to meet customer requirements
Manage certification process of CarPlay and Android Auto for project
Create development timing plan and manage each activities to launch program successfully
Be involved in various technical meeting to monitoring and track the open items
Support meetings with customer to share the development/certification status
Communicate with customer and development teams for requirement engineering, issue resolving and change request
Coordinate to release software & hardware and attend various communication meetings with customer or other suppliers
Develop and maintain customer relationships
Take a presentation in front of customer and internal management

Kronos Technical Account Manager Resume Examples & Samples

Providing ongoing support updates to customers on the effective use of Kronos applications through new products, services and training information
Effectively negotiating product issues between customers, service, support, engineering as well as third party solution providers
Communicating any product issues to the Customer, your Global Support peers and Kronos Engineering enabling timely solution delivery to the customer while maintaining customer satisfaction
Answering customer questions on the use of Kronos applications where applicable to their business issues and objectives. Introducing customers to new tools that may be relevant to their business needs

Technical Account Manager / IBM Guardium AVP Resume Examples & Samples

The candidate will have demonstrated people management skills, the ability to work with a group of peers, be capable of leading a driven team spread across multiple IBM and client sites. The candidate must also have customer satisfaction as their driving influence and have a technical support background. This position requires knowledge of the IBM Security portfolio, support process and be technically skilled specifically in the IBM Guardium product
The candidate will have demonstrated written and verbal communication skills, make a positive impact on morale and climate, as well as demonstrate flexibility, adaptability, and ownership
Must be able to respond to our goals and customer needs with a sense of urgency and yet calmly defuse escalations. Complex project management, cross-organization negotiations, and multi-tasking are required on a daily basis
Demonstrated skills in communication, taking initiative, negotiation, software technical background, critical situation management, client facing, business acumen, driving optimal results for clients and IBM are required
Demonstrated ability to develop a conceptual understanding of client business objectives and drivers and how these might be best addressed by IBM Software and strategic solutions including Social, Mobile, Analytics, and Cloud
At least 6 months experience in IBM Guardium
Top Secret clearances ("TS", clearance)
At least 2 years experience in IBM Guardium
Sensitive compartmented information (SCI) Clearance

Technical Account Manager, TAM Resume Examples & Samples

The TAM is responsible for establishing and maintaining a delivery governance model with the customer at the operational, management and executive levels, as applicable
The TAM maintains relationships with customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope
The TAM is expected to help the customer understand the wider Oracle Customer Services organization to enable their customers to maximize their experience and benefit of their Premier Support contract
The TAM is responsible for the delivery to the contract terms, for the effective and efficient use of ACS resources, achieving the estimated contract margin and burn rate expectations
The TAM communicates and manages customer satisfaction, perception of value and promotes renewals and extensions of contracts where appropriate
The TAM identifies opportunities for Oracle to help the customer meet their IT and business objectives, and to support the ACS sales teams in pursuit of incremental business in existing and prospective customers
Sound project management skill and experience
Sound experience in customer services
Good communication and documentation skill
Experience of WebLogic Server administration is preferred
Experience of Oracle Middleware products is a plus
Experience of Oracle Database is a plus
Experience of Unix/Linux is a plus

Technical Account Manager, VHX Resume Examples & Samples

BS or BA or equivalent experience
Minimum 2 years’ experience client operations involving technology
Adept with technology and strong aptitude for learning new systems and software
Experience using GitHub and basic command-line skills
Experience with JSON, CSS
Have exceptional troubleshooting and debugging skills
Great written and verbal communication
You are self-directed and able to manage your time effectively to meet deadlines
You have a distaste for unnecessary work and feel a deep need to optimize things you do
Represent the company and our products with a high degree of professionalism
You are cool as a cucumber under pressure

Spatial Technical Account Specialist Resume Examples & Samples

Introduce and educate customers and prospective customers on the technical aspects of Spatial’s growing portfolio of products
Guide and train evaluators on the best implementation strategy that fits their requirements and workflow
Support and own the technical relationship with existing customers
Together with the account manager(s) for your region, you ensure prospects, evaluators, and current customers are happy with their solution

Platform Technical Account Manager Western Region Resume Examples & Samples

Gain understanding of customer's technical infrastructure/environment, hardware, and products
Perform initial or secondary investigation and respond to online and phone support requests
Provide advice and guidance to customers about their current and future Red Hat products
Prior experience in a technical support, software development or engineering, or quality assurance organization
Technical knowledge of the Linux kernel and Linux file system
Hands-on experience with a cloud, clustering, and storage technologies is a major plus
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects
Must reside in the Western United States
Bachelor's degree in a technology-related discipline; computer science or engineering is preferred

Technical Account Manager Connecticut Resume Examples & Samples

Existing Customer Account Management-Managing Customer Relationships, Customer Value Creation, Wallet Share Growth, Profit Management, and Contract Negotiation and Management
New Business Development- Selling North America Gases Portfolio of Products and Services To Amenable Market, including New to Market and Competitive Account Prospects. Strong emphasis on basic prospecting (high rate of daily call activity), and expeditious Direct Marketing follow up
Some overnight travel will be expected
4 year college degree (preferably technical), or equivalent experience with strong technical aptitude
Work well in a dynamic team environment, with a high energy level

Digital Technical Account Manager Resume Examples & Samples

Maximize business growth by ensuring high adoption and usage of the DoubleClick product in the market. Be the primary day-to-day technical contact for our client base, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction
Partner with the Business Development and Account Management teams to scope and collect client requirements, provide guidance on best practices, and apply technology and product knowledge to address customer's business and technology needs
Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues
Maintain industry, Google product, and customer knowledge to provide successful ad management operational and technical consultation. Lead or contribute to projects that increase operational efficiency

Platform Technical Account Manager Resume Examples & Samples

Gain understanding of customer's technical infrastructure/environment, hardware, and/or products
Hands-on experience with a cloud, clustering, and storage technologies is strongly preferred
Must reside in the Central United States

Service Provider Technical Account Manager Resume Examples & Samples

Knowledge on IT software development methodologies including software optimisation and modernisation
Knowledge on IT or Cloud Data Centre infrastructure, including server & storage platforms, Virtualisation and Operating systems
Knowledge of "Network Functions Virtualisation" principles would be an advantage
Ability to work in a highly ambiguous environment and to achieve high quality results
Ability to travel up to 25% of the time.Additional RequirementsThe ITS should be capable of building strong, direct relationships with senior technical contacts, comprehend Intel architectures and fellow traveller solution offerings targeted at service provider infrastructure

Platform Technical Account Manager Resume Examples & Samples

Understand the customer's technical infrastructure, hardware, and products
Investigate and respond to online and phone support requests
Communicate our middleware portfolio roadmap updates to customers and assist them with product upgrades
Provide advice to customers about their current and future Red Hat products
Bachelor's degree in a technology-related discipline (computer science or engineering is a plus)
Red Hat Certified Engineer (RHCE)
Advanced understanding of Linux and the Linux kernel and file system
Hands-on experience with a variety of hardware vendors
Experience with enterprise-class applications like Oracle Databases, Veritas, and SAP
Ability to manage multiple issues and projects with high attention to detail
Excellent customer service abilities; ability to grow existing customer and partner relationships
Ability to communicate information to customers in a clear and concise manner
Ability to work well both within a team and independently
Experience in a development, engineering, or quality assurance organization
Experience working with external customers and vendors
Excellent written and verbal communication skills in English and Spanish
Skills or experience with multiple UNIX or Linux distributions, clustering technology, and presentation delivery is a plus
Participation in the open source community is a plus

AWS Technical Account Manager Resume Examples & Samples

5/7+ years design/implementation/consulting experience of distributed applications
Previous customer facing experience as a technical lead
Database (MySQL, SQL, Oracle)
Software design or development
Infrastructure architecture
Technical Program or Project Management experience
Ability to manage multiple tasks and projects in a fast-moving environment

Pso-technical Account Manager Resume Examples & Samples

Function as a front-line technical resource for "best practice" and informal customer questions
Strong technical skills, specifically in Datacenter platforms, operating systems, desktop deployment, system administration and/or technical architecture
Background in management consulting or "Big 5" consulting organization is desirable
Fluent in English and Turkish
78259BR

Technical Account Manager Multi Resume Examples & Samples

They are the key interface between the business and the assigned customer accounts (owns the customer), reporting into the Multi-Vendor Service team
Schedule regular meetings with all customers at HQ level and local sites. Appraise all service issues including preventive maintenance scheduling, contract levels & uptimes and feedback
Prepare and deliver regular reporting in-line with contractual requirements. Able to identify areas of improvement and create and execute plans
Ensure adherence to Contractual requirements on all aspects
Assist to coordinate and drive service delivery plans with Multi-Vendor Service teams
Owns the customer or technical escalation and response to the customer
Participate in negotiations with other Original Equipment Manufacturers and contract renewals
Works through all opportunities for their accounts, leveraging for new business, O&U, non-contract revenue, etc
Evaluate, influence and contribute to pricing structures & pricing for individual items
Contribute towards tracking & governing Profit & Loss of assigned accounts
Look to continuously improve the Customer experience. Working with the wider business to identify opportunities and deliver improvements
Maintain up to date information system data (installed base including additions/deletions, service
Coverage, asset sheets & purchased services)
Coordinate cross functional activities between Multi-Vendor Field Engineer and core business Field Engineer
Successful field service management experience
Highly motivated team player
Flexible – able to travel and work between locations in the UK, depending on customer need
Excellent customer skills – experience in dealing at all levels of a customers organization
Knowledge of sales and service operating procedures
Process driven
Diagnostic Imaging products and competitors knowledge
Previous career with Major Original Equipment Manufacturer (OEM)
Country Market understanding
Contractual knowledge
Engineering graduate or equivalent knowledge and experience

Platform Technical Account Manager Metro Resume Examples & Samples

Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain an understanding of the customer's technical infrastructure, environment, hardware, and products
Serve as the customer advocate within Red Hat
Deliver key Red Hat portfolio roadmap updates and assist customers with product upgrades
Provide advice and guidance to customers about current and future Red Hat solutions
5+ years Linux or UNIX system administration experience; hands-on experience with Red Hat Enterprise Linux (RHEL) is a plus
Hands-on experience with cloud, clustering, and storage technologies is a major plus
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills
Red Hat Certified Engineer (RHCE) is a plus
Bachelor's degree in a technology-related discipline; computer science or engineering is a plus

Regional Technical Account Management Senior Manager Resume Examples & Samples

Direct the efforts of others in the achievement of the strategic and operational objectives of the organization
Manage the hiring, staffing and maintaining of a diverse and effective workforce
Manages and drives problem-solving efforts between customers and services personnel
Ensure team meets established performance metrics
Responsible for training and mentoring for functional teams to ensure that process guidelines are understood and followed
Collaborate with other team members to ensure consistency of delivery; adherence to standard processes, best practices and continuous improvement
Collaborate and partner with Sales Teams to ensure a unified account strategy
Visit customers with team members for business reviews, account planning and strategy sessions
Works closely with senior management and across functional groups to develop effective strategies and programs as it relates to the delivery of the ProSupport Plus service offer

Technical Account Mgr Resume Examples & Samples

Provide a seamless solution for clients from pre-sales through development and into operational status
Lead prospect technical discovery and solution design in collaboration with product enterprise and OEM (automaker) sales teams. Present product solutions and proposals clearly and confidently to client executives and technical representatives
Project manage new implementations to success
Provide first level technical support and either answer or coordinate escalation in a timely manner. Own escalated issues and ensure a timely response across the organization
Analyze and resolve problems associated with application systems and diagnose and work to resolve problems
Review, analyze and test current systems to ensure optimal functionality and make modifications based on the desired results
Understand xml structure, firewall rules and SFTP/HTTPS configuration requirements
Collaborate with other teams and individual on best practices, internal tools and process improvements to deliver high quality software in short cycles
4-6 years of relevant experience. Bachelor’s degree or equivalent experience required
Proficient knowledge of API use, HTML, XML and related technologies
Troubleshoot Webservices (error codes, access codes, issues, etc.) and XML, and Internet data transfer protocols
Proven working experience with customers and customer support

Russian Speaking Technical Account Manager Resume Examples & Samples

Candidates must have excellent oral and written communication skills
Content distribution
BigData/Hadoop
Performance Tuning
10+ years IT/Technical Industry experience
Presentation skills; high degree of comfort with both large and small audiences
Proficient in speaking and writing English
Proficient in speaking and writing Russian

Technical Account Manager, Reseller Partners Resume Examples & Samples

A track record of a strong customer focus. 2+ years of experience in a Customer Support/Account Management role is strongly preferred
Comprehensive understanding of the CyberSource Reseller Partner model is required
Prior experience with utilizing and/or supporting CyberSource is required
Experience in project management is preferred
A self starter with strong organization skills and resolution management

Technical Account Spec-southern California Resume Examples & Samples

Assist Sales Executives with presentations and analysis to enlarge customer portfolio
Training new employees (TAS/FSE Hybrid and other department's new employees)
Assist Sales Executives in commercial offer documentation

NSX TAS / Technical Account Manager Resume Examples & Samples

Provide project leadership, coordination and architectural guidance for the customer’s Network Virtualization and major VMware initiatives
Map additional VMware solutions to the customer’s unique business and technical requirements
Maintain a current knowledge of VMware’s networking and security solutions, along with a high-level technical knowledge of VMware’s product line and future product direction

Technical Account Managers Resume Examples & Samples

At least 8+ years experience in customer-facing positions as a professional services consultant, preferably with a management consulting
Ability to interact and communicate with CxO-level personnel
Ability to travel up to 40% of the time
Proficient in English and Portuguese
79900BR

Technical Account Manager, Indonesia Resume Examples & Samples

3-5 years' of professional work experience in the following areas
Account Management on technical perspective
Sound knowledge of mobile/wireless device industry
Hardware or software experience in mobile or wireless communication design is advantage
Understanding of technical issues that raised by customers
Able to narrow down and define the issue at the screening stage and work with respective CE team
Understanding of smartphone design cycle and risks associate throughout the process

Technical Account Executive Resume Examples & Samples

Prospects new clients, utilizes in-person cold calls, telemarketing, and direct mail techniques to promote sales objectives and schedule appointments
Qualifies prospects and identifies decision makers.- Initiates sales meetings with prospective customers to introduce Adecco products and services with the goal of developing prospects into clients
Tours prospective client facilities to gain an understanding of business activities and personnel requirements of the client
Conducts needs analysis for potential customer, and increases sales of services by recommending the appropriate company offerings to meet customer’s requirements
Conducts sales presentation and prepares written proposals highlighting offerings and solutions to the perspective customer to create a successful partnership
Maintains relationships with existing customers, continuously providing needs analysis and business solutions
Analyzes the daily sales activity of your entire business portfolio and determines areas for further opportunity and develops strategies to increase sales
Coordinates sales negotiations and site visits with Branch or Area Management
Applies business planning process principles in business development, and makes presentations to management as required
Forecasts anticipated sales and provides input to regional sales objectives and recommends strategy development for Branch and Area Management
Maintains records of all client sales activities and follow-up requirements, keeping management informed of accomplishments, issues, and new opportunities
Assists in the development and maintenance of Company brand awareness through advertising, networking, public relations activities, and job fairs
Maintains a balanced portfolio of business in accordance with the territory business plan and Company goals, and continually strives to improve margins
Assists management in appraising market conditions by obtaining information on competitors’ activity, pricing strategy, product/service offerings and assignment employee availability
Leads or assists with daily/weekly sales meetings
Provides assistance as a mentor to sales staff, and acts as escalation point for complex issues
Minimum 5 years successful outside sales experience and/or one year Adecco sales experience required, with a minimum maintenance of $75,000 monthly GM
Excellent communication, customer service, and sales presentation skills required
Must have working knowledge of Company’s offerings, products and services
Must be capable of handling multiple tasks simultaneously; meeting deadlines; setting own priorities; and making cold calls
Must be able to travel extensively within assigned territory and have the ability to interface with all levels of staff and management

Manager of Client Specialists & Technical Account Managers Resume Examples & Samples

Responsible for driving client delight and hence strong retention and growth via world-class training and technical support, with emphasis on retention and cross-sales of larger-spending Midmarket’s accounts (Client Loyalty)
Recruit, develop and manage performance of a Client Specialist group of 8 Individual Contributors and 3 TAMs. (Currently fully staffed)
Deliver desktop retention through close engagement across the Thomson Reuters Financial&Risk team to ensure a high level of customer satisfaction and client familiarity with best use-case of TR platforms
Build and maintain effective partnerships with key management and functional groups to influence and facilitate representation of client end user needs
Provide reports and analysis to the Head of Client Loyalty on initiatives and customer feedback
Stay current with innovation and financial industry trends to guide customer and internal TR stakeholders. Understand the customer’s business strategy and technology infrastructure by partnering with key influencers and technology owners at the client
Focus on championing strategic product roadmaps with respective accounts to ensure that TR products evolution is fully understood and leveraged by TR customers
In coordination with GTM peers, strive for new business opportunities through relationships with senior customer executives, achieving revenue and market share expansion. This may include capacity planning and reviews
Represent the client’s strategic, functional, and technical needs, and influence TR product owners to understand and address these requirements in their product roadmaps
Act as TR’s product use-case and technology representative for projects, including migrations and strategic upgrades. Own and drive project steering committee meetings with the client’s business and technology stakeholders along with TR service organizations and program management
Ensure team coordinates and documents service reviews (monthly, quarterly, etc) with the client’s technology and business representatives for respective account(s) and proposes quantifiable service improvement plans
Explain statement of service and promote customer self help
Experience managing a sales, account management, technical or relationship management team. Proven success achieving retention and revenue targets
Strong interpersonal and leadership skills with experience in driving conversations and relationships with key stakeholders, influencers and decision makers
Excellent people engagement skills with the ability to lead a team
Must be able to communicate effectively with management including day-to-day contacts
Good overall understanding of the business (TR) and the way the company operates
Robust and proven project management skills within a dynamic and high pressure business environment with the ability to focus on multiple visible projects at the same time

Technical Account Manager, EU Newsstand Resume Examples & Samples

Own end-to-end periodical content delivery in high quality and timely manner
Build and maintain publisher & vendor relationships; Interact with publishers, vendors and internal teams to resolve and prevent various publisher and customer issues
Manage large scale cross-functional and cross-geo projects
Work closely with various business, product, operations and technical teams to launch new periodicals, new products and expand into new markets
Define, set-up and deploy the metrics to support business management and facilitate ongoing improvements
Drive process efficiencies, documenting and applying the best practices with a focus on creating scalable solutions, customer & partners experience enhancements
Stay on top of industry trends around content deliveries and specs changes to facilitate the early adoption of the relevant trends
Bachelor’s Degree in computer science or equivalent technical degree
5-7 years of experience managing cross-functional projects, programs with tight deadlines
Experience in building relationships with partners; ability to work effectively across internal and external organizations
Comfort with technology, and general knowledge of FTP, Images, Encoding, DRM, etc
Advanced knowledge with all MS Office tools, proficiency in Excel, incl. VBA,
Proficiency in SQL / XML fundamentals
Track record of complex and creative problem solving and the desire to develop and deploy new processes in a cross-functional environment
Demonstrated ability to deal with high level of ambiguity
Excellent written and verbal communication skills,
Attention to detail, organization, problem-solving and multitasking skills
Self-motivated individual who can set and meet simultaneous short- and long-term goals
Experience in publishing /digital media / technology /consumer technology
Process improvement experience such as Lean, Six Sigma, Kaizen, Operational Excellence

Senior Dir, Technical Account Analytics Resume Examples & Samples

Serve as key Conversant thought leader in aligning analysis with a client's broader business goals and objectives
Complete custom analysis and multi-client methodology development
Manage strategic resource pool of over # account analysts of all levels
Knowledge of online advertising delivery systems and online advertising methods, including remarketing and behavioral targeting
Master’s degree in marketing, business, economics, statistics, operations research or related discipline
SQL programming experience is preferred but not required
Exposure to media effectiveness modeling and panel analytics
Exposure to direct marketing analytics and modeling
9+ years of relevant industry experience

PMP Technical Account Manager Resume Examples & Samples

Be Proactive – solving client problems before they arise; suggesting new opportunities
Be Reactive – quickly address issues as they arise
Fundamental understanding of: Advertising Operations, Advertising Technology, optimization practices, ad serving technologies and best practices
Overall Experience: 2+ years in digital advertising at an ad agency, publisher or vendor
Excellent communication, writing, presentation, and interpersonal skills

Technical Account Manager Volkswagen Resume Examples & Samples

Driving the adoption of MathWorks technology within existing projects as well as by exploring new opportunities
Growing a network with and amongst the users
Candidates must be willing to travel 25% to 50% of the time
Working knowledge of Model-Based Design as a methodology is a plus
Fluent German and English languages skills

Associate Technical Account Manager Resume Examples & Samples

Understanding of basic scripting fudementals
Solid understanding of TCP/IP and internet fundamentals
Extensive software, telecommunications and IP Telephony

Technical Account Resume Examples & Samples

Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues
Proactively and reactively interface with customers on-site in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of SAP Hybris Cloud Services
Develop and maintain strong working relationships with Service Readiness, Support Engineers, Product Groups and other technical resources
Maintain current on industry issues and competitive products
Lead in sharing of best practices with team members to contribute and enhance the quality and efficiency of customer support
Account management experience and / or customer engagement responsibility is also a requirement
Excellent written and spoken English and Korean
Strong problem and troubleshooting skills
ITIL Certification(s) or Technology Certification(s) are considered an asset

Global Technical Account Manager Resume Examples & Samples

Internal and external champion driving overall HDS GTM Strategic Opportunities strategy (solution, product, pricing, placement, promotion) for current GTM
Strategies including Content, Converged, Cloud, Software Defined, Big Data/Analytics, Core Solutions as well as next generation solutions. Requirements include customer requirements, services, education, collateral, demos, and case studies
Align Customer Strategic Direction/Plans with HDS GTM Strategies, Direction, Plans
Drive development and execution of the overall HDS GTM Strategic Opportunities plan, based upon input from corporate and geo stakeholders
Driving customer requirements and collaborating on solutions definitions and positioning
Understanding & articulating HDS GTM Strategic Opportunities differentiators
Understanding & articulating customer pain points
Understanding & articulating customer attraction points to HDS GTM Strategic Opportunities
Driving the HDS GTM Strategic Opportunities account strategy
Working with corporate and geo stakeholders define and deploy appropriate marketing and sales programs to drive attainment of AOP targets
Develop the HDS GTM Strategic Opportunities product marketing plan defining overall market requirements, go-to-market strategy, revenue objectives (with PM, Finance), metrics, and outbound marketing (with global marketing) for the GSD
Define and create all necessary content for the HDS GTM Strategic Opportunities campaigns including sales presentations and other defined sales materials, web content, and case studies
Working with the key stakeholders/account teams and customers to define and deploy competitive solution bundles and sales programs to positively impact our financial results, and support the GSD AOP plan
Interact with internal audiences to drive HDS GTM Strategic Opportunities messaging & strategy, identify and resolve issues that hinder attainment of GSD business objectives. Internal audiences include peer groups, HDS executives, HDS geography leaders, and appropriate Hitachi Ltd. Group
Interface with customers, industry analysts and the trade press (from time to time) to attain their views on requirements. Customers include end users, channel partners, direct sales organizations. Venues are EBC
Ensures that HDS is positioned to provide HDS GTM Strategic Opportunities implementation, and post-implementation support. Works closely with organizations within to ensure that all necessary capabilities are in place when a product is made 'Generally Available'
Works with other account teams and GSD management within GSD to provide solutions selling assistance
Works closely with other HDS organizations and provides feedback to those organizations based on customer experiences
Provides HDS GTM Strategic Opportunities for solutions selling across the GSD. Assists with the development of best practices based on what is learned during the early adopter program
Evaluates early versions of HDS GTM Strategic Opportunities solutions to understand how the solutions work and provide feedback from customers to Product Management about these solutions
Assists as directed by GSD management in the delivery of HDS GTM Strategic Opportunities solutions and provides account teams with subject matter expertise on HDS GTM Strategic Opportunities solutions

Principal Technical Account Manager Resume Examples & Samples

Superior in-depth knowledge of inContact products and associated technologies, especially those employed by assigned accounts
Global Delivery, Implementation and Account management
Experience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc
Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

Technical Account Manager, Jasper Resume Examples & Samples

Capture new product requirements and provide detailed feedback to Jasper product team
Build and maintain strategic relationships with the heads of sales, sales engineering and sales operations at the Jasper operator partner in the target region
Evangelize and train provincial Operator's Sales Teams to deliver the market leading value proposition and demonstrate Control Center software that Cisco-Jasper provides
Support operator partner sales rep with their presentations, solution proposal and demonstrations to top tier prospective enterprise customers including C-level executives through highly technical levels
Train and provide ongoing support to Jasper operator partner sales engineering and operations teams to on-board new customers onto the Jasper platform
Assist Customers in migrating their existing Connected Devices to the Control Center
Organize quarterly training sessions to keep Jasper operator partner teams up to date on new features
Coach and mentor Operator's sales teams in identifying and developing new feature requirements that will help them grow their business and revenue
Bachelor of Science or equivalent - preferably in technical field or technical practical field experience
Strong knowledge in Korea operator sales operations
3-5 years of GSM/GPRS experience in a technical pre- and post-sales capacity
Strong knowledge of GSM / GPRS radio and core network architecture, wireless device operation, basic switching and routing concepts, firewalls and active traffic management techniques and tools including NATing, caching and compression and basic network security background including SSL and IPSEC
Connected car knowledge is preferred
Advanced degree preferred! Additional business coursework in addition to technical coursework considered a plus

Aec Technical Account Manager Resume Examples & Samples

Bachelor degree in Architecture Engineering and Constructions or related industry
Knowledge of Autodesk portfolio is required
Languages: Spanish and English are mandatory

Technical Account Management Associate Resume Examples & Samples

Manage time effectively to ensure resolution metrics stay on track in a dynamic, fast paced environment
Support multiple, large scale clients simultaneously providing a peerless service experience
Execute successfully on all accountability reports
Provide independent issue resolution within expected turnaround times
Continuously explore ways to improve processes to streamline and scale
Have tons of fun with a high-performing, passionate team making healthcare work as it should

OE Technical Account Manager Resume Examples & Samples

Responsible for valorization of new technology and existing products and services by validating the implementation of Pre Sales – Opportunity Management – Value Selling Kit
Responsible for global accounts, responsible for regional accounts by establishing technical relationships and building the Power maps identifying key folks, build appropriated actions
Responsible for validating technical input to the Business Plan for the accounts – Account Planning (Technical Road Map and Opportunity Management Road Map)
Responsible for validating the new vehicle product planning management and ensuring coherence with new tire lines
Reponsible for projects from feasibility (RFO) to mass production launch (LIVM)
Validate the customer’s goals and Michelin position. (Technical specification and development timing)
Execution of the project progress from development start (A1) to mass production launch/delivery (LIVM)
Responsible for
Ensuring adherence to Michelin quality system bu following appropriate Archiving process, internal and customer audits, etc. For PL : Responsible for the collection, analysis and archiving (MANEX) customers requirements and the formalization of any exceptions related to non-compliance with specifications
Technical input to the market extension (platform, export, extension of production, etc.) derogations, crisis management, customer technical complaints, etc.)
Validating the product development plan (tirelines and services) taking into account the customers’ requirements and the benchmarking of competitors
Responsible for gathering and communicating OEMs’ technology roadmap in conjunction with innovation director (IDD)
Responsible for technical support (Co-dev initiative, avance de phase (ADP), etc) to the customers base on the OEMs segmentation and account planning strategy
Responsible for understanding customer development process: method of work, decision process, purchasing policy, organizational charts etc
Responsible for the customer’s requests for technical assistance, plant visit, training, etc
Responsible for providing the cultural and linguistic links between the customer and Michelin organization
PL (Technical Director)
Coordinate technical activities with OEM consistent with the business objectives of UOT or LP
Provides Product Marketing OE support for the enhancement of introductions
On the horizon market OE identifies specific opportunities for integration into the UOT Product Plan and manage technical approvals considering the Time To Market and approvals process manufacturers
On the horizon tag
Identifies and consider the OE specifications in the product specifications of the projects tag product
CT helps to identify and lead projects tags phase advance OE
Illuminates the company on technical developments (evolution vehicles) manufacturers
Graduated Bachelor’s Degree in Mechanical
Experience 3 years in the field of Sales or Engineering of Automobile Industry
Special Knowledge or Talent : Environment of Automobile industry, Mechanical subject, Technical knowledge of Tire Regulation and Quality Standard (ISO, ETRTO, etc.)
Preferable Skills : Communication skill for both of internal and external, Negotiation skill, Global coordination skill, Marketing skill
Expected English Proficiency Level : Efficient (C1)
Disability person can’t join the position

Dir., Technical Account Analytics Resume Examples & Samples

Serve as key Conversant thought leader in aligning analysis, measurement and strategy with a client's broader business goals and objectives
Define the scope and approach of strategic analysis for clients
Lead thorough responses to client strategic issues
Lead a team of analytics professionals to provide actionable insight to Conversant marketers in the optimization and analytics of campaign success
Work with marketers and Client Development to develop and plan campaigns that meet their marketing and ROI objectives
Work closely with internal Analytics and Business Intelligence teams to evaluate and improve account ROI, systems, and reporting capabilities
Possess strong leadership and communication skills including the ability to foster dialogue among internal groups, and foster growth within the organization
Experience managing a team preferred

Technical Account Executive Resume Examples & Samples

Work with publisher partners to smoothly integrate, deploy and manage the AOL solution
Oversee and manage relationship with partners to manage expectations through integration and post-launch to ensure success for everyone involved
Work closely with partners to create new revenue opportunities, using a variety of platforms, including Private Marketplaces, Open Exchange, managed media and sponsorships
Assist publishers with implementation and integration, working closely with the Millennial Tech team to quickly onboard publishers and work through technical issues
Monitor daily the performance (CTR, Fill Rate, eCPM, revenue, among other key metrics) of book of business
Work with partners to easily identify anomalies (either positive or negative), and provide recommendations and industry thought leadership to clients
Evaluate client performance and collaborate with internal teams to drive revenue performance and customer satisfaction
Use problem solving and analytical skills to determine the most effective means of increasing ROI for premium and strategic partners, and look for opportunities to up-sell and cross-sell publishers with latest Publisher products as they are released
Presentation of data and monetization recommendations will need to be prepared, generated and delivered through both formal and informal reports and communicated via email, conference calls, and group meetings
Keen self-starting attitude
Experience of managing negotiations to successful closure
A high degree of self-motivation with a drive to learn and grow your role
Detail oriented, with the ability to manage many tasks at once while prioritizing urgent needs
BS in Computer Science or related IT degree with a technology/web focus is a plus
Some experience working with web technologies desirable, including HTTP, HTML, JavaScript, Java etc
Basic understanding of HTTP client-server workflows
Aptitude for, and interest in, learning new applications and platforms
Strong interpersonal skills and a desire to interact with clients and internal business & technical teams
Strong problem solving skills and attention to detail

MNC Technical Account Manager Resume Examples & Samples

Establish a long term and sustainable relationship with the assigned accounts by aligning ANSYS’ solutions with the client’s key business initiatives; the TAM is viewed by the customer as their Single Point of contact for all technical activities
Work collaboratively with the MAM or SAM, identify the necessary strategic long term and short term technical activities worldwide to achieve the overall sales goals with the agreement of the customer; procure the required resources worldwide from the Regional Technical, Training and Consulting teams to execute the activity
Work with the MAM or SAM to leverage proper technical resources to assist in the effort to expand the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
Ensure a close connection between the team and ANSYS Development for effective response to all defects and enhancement requests
Bachelor’s degree in engineering or other technical discipline
A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites
Strong leadership and mentoring skills

100

Technical Account Specialist Resume Examples & Samples

Account:- Follow up with the customer(s), existing issues with clear deadlines (weekly)
Education:A Bachelor degree is required or equivalent combination of education, training and related technical semiconductor test equipment experience
Experience:A minimum of eight years of experience in technical sales or as a field service or technical customer service engineer/technician or systems engineer is required; at least three of those years’ must be involved in a technical role supporting customers in semiconductor test or semiconductor inspection equipment at factory and customer locations. Technical knowledge and experience in an engineering or other technical/customer/product support role—with Delta Design semiconductor test equipment—is required. Additional experience is required to demonstrate capability to engage and manage key customer/account relationships
Strong leadership, teamwork, communication & cross-group collaboration skills
Must be able to proactively drive accounts with minimal over sight from sales or senior management
Proven track record of sustaining & growing complex relationships including renewal, up sell / cross sell opportunities
Must have strong verbal, writing, and presentation skills, including ability to interact and work directly with multiple departments across the company
Marketplace knowledge of key industry players and competitors helpful
High level of technical experience with all Delta Design Products
The ability to work well with all levels of customers, employees and management, and to be self-motivated and flexible
Proficiency with MS Office and ERP (Syspro) systems is required

101

Technical Account Management Director Resume Examples & Samples

Lead a team of experience Technical Account Managers globally and Account Managers responsible for existing ISV/OEMs
Define Technical Partner Success program for Dell Boomi ISV/OEMs
Accelerate embedding Boomi technology in a set select strategic partner accounts – protect and expand customer base, seek out new use cases, maximize end customer satisfaction and adoption
Define tailored enablement targeted at partner professional services, customer support and sales teams, and related third party systems integrators
Define partner enablement and means to accelerate partner’s time to delivering the Boomi AtomSphere solution

102

NSX TAS / Technical Account Manager Resume Examples & Samples

Routers, switches, load balancers, and other networking and security components from a variety of vendors
Virtual networking components such as VSG, Nexus 1000V, and dVS
Networking protocols such as BGP & OSPF
VLANs, VPN, Unicast vs Multicast, Management Networks, IP subnetting, and network design
Proven experience and deep of the networking technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks
Experience with integrating heterogeneous networking and security environments
Understanding of modern IT and DevOps production data center and Cloud (ISP/ASP) operations
Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning

103

Technical Account Manager, Airwatch Resume Examples & Samples

Develop long-term AirWatch customers by providing customer sales support to build relationships, references and generate additional revenue within specific verticals or geographies
Provide basic demo execution, co-ordinate complex demos
Follow up on customer requests and act as customer’s advocate to AirWatch internally
Provide End User Adoption & Training Support
Oversee and coordinate service request resolution and provide regular status updates of incidents
Conduct first-level support to help facilitate and expedite issue resolution
Track sales opportunity distribution
A/R Monitoring & Escalation
Presentation/Report writing

104

Technical Account Manager Slge Resume Examples & Samples

A minimum of two years of experience in two or more of the following: network and desktop operating systems, enterprise resource planning and information worker applications, database systems, messaging, management and operations, and/or network security. Products may include, but are not limited to: Windows Server, Active Directory, Windows Azure, SharePoint Server, SQL Server, Exchange Server, Dynamics ERP, Hyper-V, and System Center
U.S. citizenship required
Relocation assistance is not available for this position
Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills
ITIL Foundation Certificate preferred

105

Virtual Technical Account Manager Resume Examples & Samples

Strong interpersonal and oral/written communication skills with ability to communicate at the executive level
Ability to thrive in a dynamic hands-on environment that requires a consultative approach and solutions that span multiple environments of a business unit
Bachelor's degree in Business, Computer Science, or related field; or equivalent is highly desirable
Experience in a similar role is required
Familiarity with formal program management and information technology services delivery methodologies
Demonstrated track record in client management responsibility involving infrastructure service delivery
Must consent to and successfully clear all required pre-employment screenings

106

Infotainment Technical Account Manager Resume Examples & Samples

Solid technical knowledge of Qualcomms Automotive products, technologies and roadmap
Negotiating, establishing and managing effective technical support activities & plans towards customers
Tracking customer program schedules and priorities, risk management
Assessing complex technical issues arising from customer product developments
Leading and coordinating engineering resources in resolving complex technical issues
Building, maintaining and leveraging a network of engineering specialists within Qualcomm
Organizing technical training, design reviews and engineering workshops on behalf of customers
Hosting conference calls and web meetings
Providing Technical support to business development
Technical Project or Program management within Automotive, ideally within Infotainment, Display Audio, ADAS or Automotive SOC sectors
Technical understanding of Automotive Applications Processor, GPU, Memory, Interfaces and Systems
Knowledge of Automotive IVI Applications, Requirements, KPIs and Use Cases
Technical background in systems, software, multimedia and/or hardware
Team player with a successful track-record of working inside diverse global organizations
Ability to simultaneously support multiple projects and to work across functions
Leadership, communication and reporting skills

107

Programmatic Technical Account Manager Resume Examples & Samples

Have stellar follow-thru skills
Have a passion for music, advertising and can thrive in a fast-paced, entrepreneurial environment
Be a team player – support the broader team; maintain a great attitude and a desire to learn
Audience Extension
Fundamental understanding of: Advertising Operations, Advertising Technology, optimization practices, ad network serving technologies and best practices
A leading work ethic and a competitive instinct to win

108

Principal Technical Account Manager Resume Examples & Samples

Provide mitigation strategies relevant to the global security landscape in conjunction with determination of their customer’s needs. Alerts customers about critical vulnerabilities and software updates
Internal advocate for customers ensuring their needs are considered for future product planning
Some travel (<10%) may be required to visit customer sites to increase understanding of a customer’s environment, evaluate customer systems, or respond to urgent issues
Certification in one or more of the following: Security +, CISSP, Network +, CEH, GIAC
Account Management expertise
7+ years of experience with enterprise-class networking or security software

109

Principal Technical Account Manager Resume Examples & Samples

Familiar with OTM technical foundation & architecture, familiar with OTM data flow
Has experience on OTM technical upgrade
Rich OTM implementing project management experiences

110

Associate Technical Account Manager Resume Examples & Samples

Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of VMware solutions within your assigned accounts
Agility: respond to the needs of your customers with confidence and ease
Solid technical background in at least 2 of the following areas: data center infrastructure, operating systems, desktop deployments, mobility, networking, security, system administration and technical architecture; preferably with industry certifications
Strong organizational skills with the ability to manage competing client demands
Ability to travel up to 30%

111

Technical Account Manager, Asia Resume Examples & Samples

Partner with Success Managers in managing a portfolio of accounts
Develop relationships with key IT stakeholders (admin, up to director level) and become an expert on a customer's implementation by understanding their top business goals and priorities
Advocate for innovation and early adoption of platform features/capabilities with our 3 release yearly schedule through customized release reviews
Provide relevant technical recommendations on solutions and enhancements specific to customers' business needs
Proactive liaison and focal point into Salesforce Technology and Product teams to address product feature/technical hurdles
Play a key role in Product and Technical Red Account management and resolution
Provide proactive Communications in the event of a service degradation or disruption
Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions
Drive follow-up of technical Accelerator recommendations
Comfortable in dealing with IT systems that support end to end business processes across the customers' value chain
Deep technical knowledge of Salesforce products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem
Knowledge of Salesforce multi-org implementation best practices and strategies

112

Technical Account Manager, India Resume Examples & Samples

Partner with Signature Support engineers to deliver highest standard of support to a portfolio of accounts
Attain Trusted Advisor status with technical decision makers
Monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews
Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
Demo existing unused salesforce capabilities/functionality
Recommend AppExchange Partners/ISVs/SIs based on requirements
Recommend appropriate Cloud Services offerings ( e.g. Salesforce Services, Accelerators, etc...)
Contribute and collaborate internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas
Minimum of 5-8 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Ability to prioritize, multi-task, and perform effectively under pressure
Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features
Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation
Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
Knowledge of the software development process and of software design methodologies (coding experience useful, but not required)
Second language is a benefit
Deep technical knowledge and implementation experience with software development patterns (MCV, N-Tiered)

113

Technical Account Manager, Major Accts Resume Examples & Samples

Regular meeting and contact with clients to review service quality, service issues, satisfaction with technical services and keeping clients informed of progress of any promised actions or remedies
Keep clients updated on Thomson Reuters technologies and product roadmaps and ascertain potential prospects for future sales
Provide cost estimates of technical activities for quotation purposes
Support beta testing by identifying suitable sites and gather beta feedback
Value added technical services (e.g. out-of-scope technical services)
Significant work experience in open systems environments including networking technologies, different hardware platforms, and current operating systems

114

DX Technical Account Manager Resume Examples & Samples

Positive reinforcement and retention of DX1 customers and our brand through delivery of world class service including outbound service calls and emails
Engagement and retention with current customer base
Understanding all components of DX1’s functionality, including knowledge of all products available so as to be able to educate our customers to ensure they optimize all aspects of the platform
Research and resolution of customer and consumer concerns
Must want to deliver extraordinary customer service, contributing to an outstanding customer experience above and beyond the call of duty every day
Accurately and consistently document all customer interactions in Sales Force
Work collaboratively with sales representatives, support, and product management, to drive the DX1 Customer Experience
Research customer websites to ensure quality, resolve issues and communicate usage and resolution to customer
Proactive calls to customer to answer questions, resolve concerns and increase customer engagement
Demonstrated ability to proactively manage a large, diverse sales territory
Strong attention to detail and ability to follow-through/follow-up
A self starter with an entrepreneurial approach who is able to work independently to achieve results
Engaged listener able to determine customer needs and present the appropriate DX1 product resolutions and recommendations
Demonstrated ability to communicate complex solutions effectively to decision makers
Strong knowledge of the DX1 platform

115

Technical Account Director Resume Examples & Samples

Consistently delivers high-quality services to our clients
Provide technical advice to clients using TR expert groups where necessary
Provide feedback from clients to internal groups on service expectations, service performance perceptions, capability issues and enhancement ideas
Provide the technical interface to clients during problem resolutions including keeping clients informed of progress and remedial actions being taken
Promote value added technical services & solutions (e.g. out-of-scope technical services
Take the lead escalation point for either Client or Thomson Reuters internal group
Minimum 10 years’ experience in Technology / Banking / Finance industry
Assists in strategic sales efforts from a technical perspective
Apply architectural and functional specifications to each project
Research and introduce new technologies for all employees and management
Strong project management – delivering the benefits in a complex environment
Support revenue growth through identification of customer objectives and matching those objectives with Thomson Reuters Services and product solutions
Fluent in English (verbal and written)

116

Technical Account Manager Eastern Europe Resume Examples & Samples

Strong technical skills, specifically in virtualization system and/or technical architecture
Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
Fluent in English, Fluent in Czech

117

Ccp-technical Account Manager Resume Examples & Samples

Prior experience in a related project or technical account management role is essential for consideration
Must demonstrate a strong working knowledge of office productivity tools such as MS-EXCEL, MS-Project, MS-Powerpoint, etc
Ability to manage/resolve conflicts within a multi-cultural environment with clear objectives and efficient time management is essential to the success of this role
Also required are abilities to

118

Technical Account Manager, Upstream Chemicals Resume Examples & Samples

Attend business meetings in Edmonton, Whitecourt, Edson Drayton Valley areas to engage internal technical growth for the area
Communicate with customers to identify and qualify business opportunities and needs
Assist Account Manager on framing/understanding technical issues, field testing and analytical test requirements. This may include a wide range of support from coaching to actual project completion of the analytical work, field testing and program writing
Troubleshoot issues that arise in the field with the Account Manager and provide support as needed with Field/District Manager to adhere to program development processes
Coordinate and define field projects to qualify customer requirements for effective project management, designed to meet customer needs. Complete technical service requests and recommendations with consultation of the technical group as an information resource
Provide additional training and mentorship to Account Managers
Communication and roll out of new technologies to area. Create new business with existing customers by identifying opportunities for the application of new technologies
Interface with area customers to ensure technical and business expectations are being met
Create transition plans for new business and implement new program applications
Launch new technologies to key customers with presentations and product information
Provide periodic reviews of key accounts via health checks and project reviews
Management of Projects and communicate to Area, District and Technical Management
Conduct all business activities in accordance with Baker Hughes’ HSE policies, legal compliance requirements and core values
2 year technical diploma or equivalent experience
Advanced technical training and sales experience with multiple products
Requires travel to field sites
Ability to demonstrate a high level of problem solving skills
Ability to work and communicate well with others
Proficient with MS Office (Outlook, Word, Excel and PowerPoint)
Technical focus on chemical applications and develop a detailed understanding of current applications
Effective time management skills and ability to handle multiple projects
Bachelors Degree in a Technical Field
5+ years of directly related experience

119

Global Technical Account Manager Resume Examples & Samples

Internal and external champion driving overall HDS GTM Strategic Opportunities strategy (solution, product, pricing, placement, promotion) for current GTM Strategies including Content, Converged, Cloud, Software Defined, Big Data/Analytics, Core Solutions as well as next generation solutions. Requirements include customer requirements, services, education, collateral, demos, and case studies
Ensures that HDS is positioned to provide HDS GTM Strategic Opportunities implementation, and post-implementation support. Works closely with organizations within to ensure that all necessary capabilities are in place when a product is made 'Generally Available.'
Provides HDS GTM Strategic Opportunities for solutions selling across the GSD
Assists with the development of best practices based on what is learned during the early adopter program
Evaluates early versions of HDS GTM Strategic Opportunities solutions to understand how the solutions work and provide feedback from customers to Product Management about these solutions. Assists as directed by GSD management in the delivery of HDS GTM Strategic Opportunities solutions and provides account teams with subject matter expertise on HDS GTM Strategic Opportunities solutions

120

Technical Account Manager, Upstream Chemicals Resume Examples & Samples

Assist Account Manager on framing/understanding technical issues, field testing and analytical test requirement. This may include a wide range of support from coaching to actual project completion of the analytical work, field testing and program writing
Troubleshoot root cause of fluid separation and operational problems that arise in the field with the Account Manager and provide technical expertise for mechanical and chemical treatment programs. Support as needed with Field/District Manager to adhere to program development processes
Direct involvement in field and plant trails, and new field program start-ups, as well as re-evaluation of existing programs for continuous improvement opportunities
Minimum 2 year technical diploma
Chemical knowledge and technical aptitude
3-5 years SAGD/CSS Experience with Thermal Water Treatment experience
Effective Time management and organizational skills
Proficient with MS Office (Outlook, Word, Excel, Powerpoint)
Bachelors degree in Chemical Engineering or Petroleum Engineering
5+ years SAGD/CSS experience with Thermal Water Treatment experience

121

Platform Technical Account Manager Resume Examples & Samples

Perform technical reviews and share knowledge to identify and prevent issues
Collaborate with internal engineering, research and development, product management, and technical support teams
Deliver key enterprise platform solutions portfolio roadmap updates and assist customers with upgrades
Experience working in a support, development, engineering, or quality assurance organization
Experience in the system management, cloud, or server virtualization domain
Development level experience analyzing and debugging application issues at the language level, i.e. code development, code review, stack traces
Experience working with databases like MySQL, PostgreSQL, or MongoDB
Ability to manage multiple issues and projects while maintaining a high level of attention to detail
Knowledge or familiarity with Amazon Web Services; VMware vSphere is a plus
Current Red Hat Certified Engineer (RHCE) is preferred
Working experience with Red Hat Network and Red Hat Satellite is a plus

122

Global Technical Account Manager Resume Examples & Samples

The aptitude and understanding of current market conditions, market dynamics, competitive landscape and properly represent HDS’ vision and direction across a broad range of technologies
A senior-level business and technology expert with a consultative approach
Experience working for or with large Global Systems Integrators in a technical role
A proven knowledge of the IT infrastructure, Big Data and Analytics market, technologies and solutions
Vertical experience in BFS, CME, Healthcare, Retail and Energy a plus
A working knowledge and background in application development and/or deployment and management a plus
Experience in leading and influencing cross-functional teams with value-led propositions
Able to establish and demonstrate technical credibility with customers and partners
A well-documented, solid and successful solution architect career having generated results from direct, partner and solution sales efforts
Pre-sales skills; ability to drive the partners’ technology strategy towards solutions offered in the Hitachi portfolio by providing innovative technical roadmaps
Must take a practical, pragmatic, results oriented approach to business architecture planning
Expert understanding of foundational architectural concepts (design, business technology strategy, quality management, human dynamics, and IT environment)
Actively supports company transformation programs and acts as a role model in solution selling
International business acumen to manage cultural differences between organizations
Customer/Partner-focused: We see our customers' business through their eyes in order to provide solutions that uniquely satisfy each customer's needs
Solutions-focused: curious, positive, collaborative, issues into possibilities
Organized and adaptable clear thinker with a tolerance for ambiguity
Excellent communication, interpersonal, presentation, and demonstrated analytical skills
Confident and self-reliant, but able to work as a team member, demonstrating clear commitment to team objectives
B.A. or B.S. degree from an accredited university with a major in business, computer science, MIS or engineering required
Master’s degree in business, computer science or MIS a strong plus
Global Systems Integration technology consultancy experience
Systems Engineer or Solution Architect experience
Solution development and Go-to-Market experience
IT infrastructure experience
HDS technology experience, or a similar competitor
Big Data, Analytics and IoT experience
Cloud offerings and architecture knowledge
Direct sales support & business development experience
Global experience
Balanced experience of technology and business
Thorough understanding across all HDS technology
Travel for business purposes (40% travel)

123

Technical Account Specialist Resume Examples & Samples

Strong understanding of the fundamental operations of a modern IP based network
Working understanding of the Microsoft suite including but not limited to Client/Server OS, Lync/Skype for Business and Exchange
2-4 years experience in comparable IT or technical role
Relevant industry certifications including but not limited to CCENT/CCNA, WCNA, or equivalent working experience is a strong plus
Exposure to VMware and/or hyper-V a strong plus
Experience in video and audio technology including Polycom, Cisco, Vidyo, AMX, Crestron, Cisco, Lifesize solutions a strong plus

124

Technical Account Manager LOB & Lob-sw Resume Examples & Samples

TAM\Solution Support Engineers at Schneider Electric employ a combination of solution, systems, network communications and application-specific software skills to
Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions
Work closely with our global team force to manage customer relationship and satisfaction
Research, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-house
Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing
Resolve technical problems from end customers, application engineers, and engineering teams
Identify and qualify product and solution failures and assist on the engineering in understanding and resolving them
Case tracking by entering cases either in our and Customer Relationship Management tool
Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems
Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
Computer knowledge, particularly relating to server, network and operating system installation and configuration
Positive attitude, enthusiastic, self-motivated and customer-focused
People-person and team player, enjoying the cross-functional interaction required for this position
Quick learner with an inquiring mind
Strong written and oral communications skills
Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
Ability to occasionally travel to various customer sites in the region and worldwide
SQL Database querying and programming experience
VB.Net, C#, HTML5 coding experience
Manufacturing Execution System experience
Understanding of SCADA and HMI standard
On-site or remote advanced technical support experience
Knowledge of Wonderware by Schneider Electric products
Understanding of control systems and PLC
Controls or transformer protection experience
Bilingual: English and French/Italian/German/Dutch an asset

125

Technical Account Specialist Resume Examples & Samples

Provide technical expertise, support, and solutions to a specified set of Ecolab TCD customers where interaction will occur at the corporate level and will also be coordinated through the Corporate Account Managers
Increase breadth of knowledge and relationships at customer corporate level and play an accountable role to ensure new concepts are prioritized and tied to customer insight (site visits/VOC)
Contribute as a team member with Corporate Account Sales, Marketing and Regulatory towards strategic plans that improve customer retention, accelerate account penetration and drive incremental growth from innovation year on year
Communicate customer-generated ideas to sales, marketing and RD&E and provide input to the discussions about how to profitably apply those ideas to the business
Serves as a technical leader on product development teams, maintaining adherence with PhaseGate process requirements and effectively communicating with team members and technical/marketing management
Leverage and provide resources against customer problem resolutions and ensure proper feedback loop to other departments for root cause analysis
Provide customer corporate-level and some plant-level technical leadership through participation on key customer committees related to Process Optimization, Labor Reduction, Product/Equipment Innovation, Hygienically Clean linen, etc
Represent Ecolab in industry alliance organizations and conventions
Demonstrate cross-functional and global thinking in planning, coordination, and execution of program priorities
Must have proven professional demeanor and communication skills with all levels of organization
Must have excellent organizational skills and good attention to detail
Must have demonstrated initiative and ability to work independently and handle multiple tasks
BS degree in chemistry, an engineering discipline, or related technical discipline
4+ years experience working in an R&D environment
1+ years experience working in a customer facing role
Experience conducting experimental and analytical studies
Ability to travel up to 30% of the time, including overnight and weekends
Experience working in a team environment
Masters in chemistry or an engineering discipline and/or MBA
Possess strong multi-tasking capabilities
Experience translating technical data into customer facing reports
Experience managing a team of technical personnel

126

Technical Account Manager Positions Resume Examples & Samples

Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how inContact’s solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor
Provide effective triage and troubleshooting assistance to assigned accounts on reported issues, and personally resolve as many issues as possible while scheduling time for proactive activities
Partnering with other inContact employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution
Demonstrate in depth knowledge of inContact products, telecommunications, contact center and associated technologies, especially those employed by assigned accounts
Gain a deep understanding of each customer’s environment, identify customer needs, propose solutions that will accelerate their success
Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and inContact's resources
Consistently and regularly update customer and account information, keeping it current in the CRM system
Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer’s success
Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment
Responsible for customer satisfaction, retention and reference ability for all assigned accounts
Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development
Manage and document certain inContact technical projects with each assigned account to ensure that they are successful
Occasional travel (up to 20%) required, visiting customer sites
Demonstrated technical problem solving proficiency
Excellent analytical and advanced troubleshooting skills with end-users/customers
Ability to multitask and work well in a fast-paced environment
Working technical knowledge of contact center software/design/functionality
Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations
Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker
Engineering Services: deep skills in specialized technical & functional areas; software engineering, programming languages, integration, and/or databases
TCP/IP networking knowledge and VoIP technology exposure, telecom circuits from DS0 through OC-48
Experience using SIP signaling

127

Technical Account Manager, Major Accts Resume Examples & Samples

Scope & Impact
Senior role, responsible for service in larger accounts
Delivery of co-ordinate and consistent technical account management to the client (contact management, high level relationships, escalation path)
Focus on high levels of customer satisfaction

128

CTS Technical Account Manager Resume Examples & Samples

Proactively manage multiple high-visibility and high-touch Cloud customer relationships
Drive issue resolution using standard process/procedures in coordination with supporting resources
Provide single point of contact for customer escalations
Regularly communicate with assigned account(s), set expectations and negotiate priorities appropriately
Proactively manage customer issues to ensure their timely resolution
Provide timely updates to internal resources and customer contacts
Escalate issues as appropriate
Core competencies of a successful CTS Account Manager are project management, leadership, technical knowledge of product(s),communication skills and cross functional resource management
Effective cross-functional communication
Document and communicate problem/resolution and information/action plans
The ability to stay calm during times of crisis

129

Technical Account Analyst Resume Examples & Samples

Create, edit and delete network accounts
O365 user mailboxes, distribution groups, network security groups, Global Address List entries
Active Directory account administration for employees to provide user IDs and email addresses
Managing systems access for consultants and contractors
Creates and deletes of Oracle (ERP) accounts and administration
Creates and deletes of 2-factor authentication (SecurID) accounts, along with remote access accounts (VPN)
Granting file server access for departmental shares
Granting access to mobile email to corporate and BYOD devices
Bulk updates accounts in the Active Directory domains for special projects (migrations, etc.)
Gathers data for monthly and quarterly SOX audit testing
3-5 years’ experience across the range of responsibilities described above
MUST HAVE Oracle ERP workflow from user to backend
Must HAVE basic Oracle ERP Level 1 Incident / request troubleshooting experience
Very good knowledge of MS Exchange and Active Directory
Knowledge of basic scripting concepts (PowerShell is preferred)
Very good knowledge of Microsoft Windows (7 & 8), Mac OS
Basic technical knowledge of Mac, PC, and Windows
Good knowledge on Microsoft MS outlook and Microsoft applications
Working knowledge of VLOOKUP’s in MS Excel
Experience in creating user documentation
Ability to effective prioritize and execute tasks in a high-pressure environment

130

Enterprise Technical Account Manager Resume Examples & Samples

Manage or assist with managing Partners by providing support via phone, e-mail and case management tools. This includes establishing a close relationship with the Partners, keeping abreast of all cases submitted, attending Partner meetings and generating reports and metrics for Partners and internal teams
Proactively schedule ongoing joint technical and service planning and readiness meetings to drive release planning and readiness, continuous process improvement and to ensure exceptional Partner/Customer experience
Deliver Partner expectations, provide timely status updates and ensure an accurate and complete resolution that meets or exceeds contractual service levels
Communicate directly with Partner technical teams to understand business requirements and provide technical recommendations and guidance
When applicable, engage the Customer Support team engineers for assistance. If further assistance is needed, lead cross-functional efforts with Engineering, QA, Operations and other internal teams to identify and resolve Partner issues
Develop in-depth understanding of product knowledge across all products (concepts, characteristics, and capabilities) and impart knowledge to Partners and other team members
Understand the technical requirements of Partner implementations for customer accounts
For service interruption issues, gather status from our internal teams (Engineering, Operations and Release Management) and notify Partner base on all system maintenance and service interruptions, as per the service level agreements
Attend internal meetings and cross-train other teams/team members on processes and Partner-specific installations
Partner with the Enterprise Partner team to create a single, seamless face to the Partner
Partner with internal Partner Integration team to work on special projects and enhancements for Partners and internal process optimization. Participate in all stages of specific Partner projects from kick-off through post implementation
Provide customer feedback and information on customer issues to Product Management and Engineering to facilitate debugging, issue resolution, and ongoing product improvements
Demonstrated motivation, intellectual curiosity, responsibility, determination, creativity, flexibility, drive, self-confidence, and ability to "hit the ground running"
Help distinguish WEX Health Service from its competition through the delivery of superior customer service
4-year college degree in Computer Science, Finance, Management Information Systems or related field of study
Minimum of 3+ years technical support or similar Partner-facing experience
Strong relationship management and presentation skills
Articulate communication skills - verbal and written
Customer service soft-skills such as customer empathy, diplomacy, and problem ownership
Ability to learn and convey technical solutions quickly
The ability to work both independently and collaboratively
Multi-tasking and time-management to prioritize and switch between varied tasks
Attention and accuracy to detail
Good knowledge of browsers and internet
Proficient use of MS Office (PowerPoint, Excel and Word)
Professional understanding of voicemail, e-mail and chat etiquette
Experience with Web Services technologies
Experience in Software Engineering or Quality Assurance
Microsoft CRM experience
Experience in Banking/Financial Sector or Health Account Administration a plus

131

Global Technical Account Director Resume Examples & Samples

Ensure all Accenture Analytics Centres are driving incremental SAS and Accenture revenues utilising the most appropriate SAS solutions
Define the vision, main strategic objectives and the overall alliance program for Accenture Analytics Centres of Excellence (CoE)
Ensure the most appropriate SAS solutions are utilized and showcased in each center. Develop and execute a solution plan per centre
Drive new initiatives & joint assets in the areas
Artificial Intelligence and Machine Learning
Open Source integration with SAS
SAS platform modernization [SAS Viya, SAS Grid solutions,…]
The Accenture SAS cloud initiative [Accenture Insights Platform]
IoT
Natural partner for SAS Professional Services and SAS Training Directors for each of the regions
Handle specific ad hoc SAS queries - client needs, architecture, software/demo requests, training needs. (Response and client satisfaction ratings in line with KPI’s)
Ensure marketing and sales programs are in place within each centre. (Incremental revenue objectives are met)
Demonstrable experience in sales, marketing, business partner relationship development, or technical function within the analytics industry, including related products and services
Building vision and objectives meaningful to both partners and stakeholder sets
Able to build & grow relationship with senior SAS and partner decision makers
Demonstrate competent understanding of the Analytics industry and landscape
Strong SAS product set understanding, preferably from a presales or professional service background
Good understanding of competitive tools in the analytics arena, especially open source
Excellent knowledge of solution selling methods
Master's degree in Business, Marketing, Computer Science, or other related field

132

Senior Principal Technical Account Manager Resume Examples & Samples

Develop working knowledge of the Symantec CyberDefence Platform
Maintain knowledge of Symantec solutions and integrations/interoperability within the assigned customer environments
Understand how our customers are utilizing SYMANTEC’s security solutions and recommend additional features that can be leveraged to increase their security posture
Ensure customer configuration aligns with recommended best practices
Build trusted relationships with relevant technical and management stakeholders in assigned accounts
Develop and proactively manage strong relationships with internal personnel in all functional areas of SYMANTEC (both sales and support functions)
Serve as customer advocate to ensure that issues are resolved quickly and efficiently
Alert and advise customers around critical vulnerabilities and software updates
Some travel may be required to assigned customer locations
Be available after hours for customer emergencies on occasion
Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer’s needs
Minimum of 5 years of commercial experience within the information technology industry
University Degree and/or relevant industry qualifications (CISSP, Security +,CEH ) desired
Knowledge of service delivery or account management in a post and/or presales environment
Must have strong formal presentation and effective communication skills
Desired experience with Security products and knowledge of the enterprise Security industry
Knowledge of cloud or hybrid environments highly desired

133

Technical Account Manager, Airwatch Resume Examples & Samples

Generate Leads
Support the Sales department in pre-sales phase by providing systems demonstrations, designing “proposed solutions”
Prepare RFP responses, proposals, and other sales-related documents that enable the company to expand its relationships with existing customers
Co-ordinate and review the work of implementation project teams, ensuring on-time functional design delivery
Campaign support/lead generation management

134

Technical Account Associate Resume Examples & Samples

Client Retention and Revenue Growth
Develop a thorough understanding of internal and external clients' business goals and objectives. Recommend how Conversant Adserver technology can be deployed to support these objectives and meet these business goals
Own the client relationship building both personal and professional rapport/credibility. Use this credibility to manage the strategic direction of the account, limiting the risk of losing the business to competition and maximizing the opportunity for revenue growth and technical integration/dependency
Develop relationships with both Senior Management and operations staff within your clients' organisations
Where appropriate accompany the sales team to pitch prospects or perform demos of the platform in the capacity of sales engineer
Project manage the launch of new business, setting client expectations and ensuring a smooth and well communicated transition, perhaps from a competitor integration, with minimum impact on the ongoing client business
Take positive action to understand the technology and services offered by other Conversant solutions and Epsilon businesses. Up-sell, where appropriate, other Conversant and Epsilon products and services
Along with the other members of the Technical Support Team provide phone and email support to the wider Conversant Adserver client base
Use presentation skills and experience of communicating sometimes complex ideas to groups who may not have come across the technology before. The key is the ability to present technology as a broad set of capabilities and then translate this into simple benefits for different stakeholders who might be responsible for different digital channels or different resource/budgets. This might be a presentation to the most senior contact or a pre-sales demo to a technical contact
Equally strong written and spoken communication skills
Bachelor's degree from university. Or equivalent experience and 1 years of experience in a position that involves client technical account management or similar
Ability to hand code HTML and an ability to read and understand JavaScript – writing JavaScript is a preferred
Strong communication skills, verbal, written, and interpersonal skills
Strong problem solving skills, analytical, time management and follow-through skills
Knowledge of cookie tracking technology
Prefer candidates with previous digital marketing experience, especially within the online Display, Mobile, or Affiliate spaces
High level of expertise with web technologies

135

Platform Technical Account Manager Resume Examples & Samples

Gain an understanding of customers' technical infrastructure and environment, hardware, and products
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
Provide advice and guidance to customers about their current and future Red Hat solutions
Manage customer use cases and maintain clear and concise case documentation
Prior experience in a support, development, engineering, or quality assurance organization
Technical knowledge of the Linux kernel and Linux filesystem
Ability to manage and grow existing enterprise customer relationships by delivering active, relationship-based support
Ability to manage multiple issues and projects while maintaining an attention to detail
Working experience with a variety of hardware vendors
Red Hat Certified Engineer (RHCE) is an advantage
Experience in system management, cloud, or server virtualization is a plus

136

Global Technical Account Manager Resume Examples & Samples

Business management
'Works with the Global Account Manager or Account Manager in developing and maintaining engagements that provide solutions to meet customers' needs
Customer management
'Responsible for all pre-sales account management at the customer
'Gathers data on customer business issues, analyzes solutions, and employs this information in HDS engagements
'Collaborates with the customer on development of a global growth roadmap
'Uses understanding of customers' business needs and knowledge of industry trends in one or more disciplines (Business Continuity, Tiered Storage, or Storage Management) to build a business case for HDS solutions
Transformation and change management
'Actively supports company change programs and acts as a role model for solution selling
HDS sales process
Identify
'Participates in account planning and territory reviews
'Supports the Global Account Manager or Account Manager in sales activity to identify and qualify new opportunities
'Develops appropriate technical and business managerial level contacts within the customer
'Establishes a dialogue with the customer to achieve trusted business adviser status
'Accompanies Account Manager and other members of the sales team on customer visits to
Assess the opportunity
Gather customer requirements
Confirm customer's critical business issues
Develop
'Contributes to development of go-forward plan and competitive strategy
'Works effectively with Account Manager and other members of the sales team to
Confirm ability of envisioned solutions to address customers' pain points and business objectives
Develop project plan and define initial project risks
Define and document the HDS solution and validate with the extended team
Research and confirm administrative and legal requirements
'Assists in preparation of formal presentations to customers or prospects on solution. When required, may deliver formal presentations
'Assists in preparation of Hitachi proposals and ensures that Hitachi proposals are achievable and represent the optimum solution within defined constraints
Contract
Confirm project plan and solution definition
Finalize pricing, terms, and conditions
Submit and receive signed contracts
Document win and complete reference documentation
Organizational learning
'Maintains knowledge, skills, and market awareness in specialty area and makes appropriate use of Solutions and
Services tools
'Actively participates in skills development and portfolio planning with Account Consulting Manager
'Actively contributes to both formal and informal 'lessons learned' processes at HDS
Performs other duties as required or directed by manager
Please note that this position requires travel an average of 50% of the time. Amount of travel will vary depending on region/location

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