Tech Ops Analyst Resume Samples

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H Marquardt

Hailey

Marquardt

39113 Ethelyn Mission

Houston

+1 (555) 750 9010

39113 Ethelyn Mission

Houston

Phone

p +1 (555) 750 9010

Experience Experience

Chicago, IL

Tech Ops Analyst

Chicago, IL

Stiedemann-Ryan

Chicago, IL

Tech Ops Analyst

Provide leadership for key project initiatives. Work with Project and Product Managers to provide visibility of platform and project health to our stakeholders
Performance management of managers and staff in accordance with corporate guidelines
Provides activity, progress and status reports to management and keeps management posted of any critical issues
Analyze existing processes and procedures and assist in the design/improvement task force as it relates to network monitoring
Conduct periodic capacity plan reviews and performance tests and develop and distribute accurate performance metrics
Provide ongoing coaching to support employee performance development and career growth
Identify resistance and performance gaps, and work to develop and implement corrective actions

Philadelphia, PA

Ediscovery Tech Ops Analyst

Philadelphia, PA

Douglas-Buckridge

Philadelphia, PA

Ediscovery Tech Ops Analyst

Contributing to and enforcing process improvement and quality control
Intermediate knowledge of the inner workings of SQL, Oracle, and SharePoint, Sybase database environment
Strong, rapid decision-making with transparency, courage and candor
Certified Business Analyst Professional (CBAP) is a plus
Proficient with Microsoft products-Word, Excel, PowerPoint, Visio and Project Office
Communicate effectively between business users and technology partners
Analyzing requests and managing projects

present

San Francisco, CA

Tech Ops Analyst Associate

San Francisco, CA

Hermiston Group

present

San Francisco, CA

Tech Ops Analyst Associate

present

Ensure effective client services and adapt processes according to client satisfaction feedback and ongoing dialog
Manage and administer various desktop operating systems
Perform proactive monitoring for the server and desktop environment
Maintain a working relationship with third party vendors and suppliers
Develop and maintain effective working relationships with the various internal and external support teams
Manage and administer local configurations and utilities associated with desktop environment
Operates independently and is responsible for, and have knowledge of, systems and network administration, telecommunications and various types of desktop and server hardware and software

Education Education

Bachelor’s Degree in Some Information Systems Discipline

University of Southern California

Bachelor’s Degree in Some Information Systems Discipline

Skills Skills

Excellent analytical ability and proficient technical skills
Strong problem solving skills and decision making ability
Advanced knowledge of overall infrastructure technical knowledge & troubleshooting methodologies
Ability to provide professional and interpersonal communication when interacting with others
Basic knowledge of network architecture and topology
Ability to multi-task /change focus quickly
Proficient working with Unix/Linux OS and in-depth knowledge with permissions
Strong organizational skills and detail-oriented work ethic
General knowledge of Microsoft Suite with in depth knowledge of Excel
Strong verbal and written communication skills and sense of urgency, accountability, and ownership

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Tech Ops Analyst Resume Examples & Samples

Participate in design reviews and provide input to the design recommendations; incorporate security requirements into design; and provide input to information/data flow, and understand and comply with Project Life Cycle Methodology in all planning steps
Adhere to IT Control Policies throughout design, development and testing and incorporate Corporate Architectural Standards into application design specifications
Document the detailed application specifications, translate technical requirements into programmed application modules and develop/Enhance software application modules
Participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications; identify/troubleshoot application code-related issues; and review and provide feedback to the final user documentation
5 years of support experience
Experience with Control-M or Autosys scheduler
Experience working in a large Oracle databases environment
Strong interpersonal relationship and communication skills
Ability to multi-task /change focus quickly

Tech Ops Analyst Resume Examples & Samples

Frequently anticipates problems and analyzes ways to mitigate the risk
Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
Provides effective production support including accurate problem identification, troubleshooting, ticket documentation and customer/vendor dialogue on multiple levels of incidents below P1S1 level
Responds to requests from individual users
Ensures information controls, back-up and recovery strategies are in place across all environments
Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources
Documents small-to-medium scale projects and delivers presentations with minimal supervision
Is recognized as a positive leader and frequently provides feedback and strategic recommendations to management
Affects change within sphere of influence and leads development of innovative improvements
Implements complex medium- to large-scale projects and has expertise in project management software/process
May be responsible for daily operations during shift by setting priorities and assigning or adjusting workloads
5+ years of overall experience as a Windows Server Systems Administrator in a large-scale distributed environment (minimally 100 Servers), with at least 3 years of experience administering Citrix (XenApp v.5,6 – XenDesktop 7)
3 yrs experience in the following is required
Symantec Antivirus, NetBackup, ESM Administration
WSUS/SCOM/MOM/SCCM Management
HP Blade technologies, Systems Insight Mgr (SIM) Management
Proficient in writing technical documentation
Experience mentoring team members
Proficiency in Python, PERL, Shell Scripting and macro’s
Strong Experience in Deploying and Operating Linux, UNIX and/or Windows at the SA level with a strong bias towards automated deployment and operations experiences
ESX/VMware management
CCA Certification
WSUS/SCOM/MOM/SCCM Management/Certification
RedHat Linux/UNIX
Scripting/development skills VB.Net, ASP.Net, SQL
Prior experience with banking, credit card/financial applications and systems is a plus
Bachelors Degree or commensurate experience in IT
Proficient in multiple business disciplines / functions; advanced knowledge of multiple major vendors by platform

Gti-cts Tech Ops Analyst Resume Examples & Samples

Work in a multi-disciplinary team to provideday to day production support and assistance for technology projects
Primary point of contact for user issues and requests, technical troubleshooting, analysis and resolution
Production support to include problem resolution, application administration and configuration, application support for SDLC related products
Managing high volumes of user tickets and being able to prioritize multiple issues effectively and efficiently
Communicating directly with users, understand end user requirements and relationship building
There may be an element of shift work providing shift cover from Monday to Friday. The nature of the business means there can be times throughout the year when weekend work is required
Experience with Linux, UNIX operating environments
Experience with Windows Server and Desktop (2003/2008 Server, XP/Win7) and VDI
Experience of the following technologies: JIRA, Confluence, Maven, Sonatype, Application Portals, Content Distribution Services, Source Code Management Tools
Experience of working in a distributed team of technical staff / working in technology organization
Experience of working in an environment subject to Change Control
Experience of desktop virus scan tools and standardized methodology for delivery of patches and/or upgrade of desktop applications
Knowledge of developer tools such as IDEs (Eclipse, MS-Visual Studio.NET, and so on)
Experience with Apache/Tomcat based Web Services
Experience of Service Monitoring / Nagios
Experience with Scripting - Perl, UNIX Shell
Experience and understanding of SDLC
ITIL Qualification

Tech Ops Analyst Resume Examples & Samples

Experience working a in a multicultural department with globally disperse resources and responsibilities
Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc
Experience maintaining SharePoint sites
Two (2) to five (5) years experience in UNIX operating system functionality. UNIX , Websphere and Weblogic administrative skills a plus
Two (2) to five (5) years experience in Microsoft Windows server skills
Two (1) to five (5) years knowledge of relational databases
One (1) to five (5) years using Unix scripting such as ksh and perl
One (1) to five (5) years experience using scheduler software such as TWS, Control-M, CA7, Autosys and/or Zeke
One (1) to five (5) years experience with file transfer software such as Connect:Direct, Axway, NDM, RJE, WinSCP or FileZilla
Basic knowledge of networking technology
Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint
Experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series a plus

Ediscovery Tech Ops Analyst Resume Examples & Samples

Work with a team on Data Retention and e-Discovery operational projects within the department
Responsible for working with a wide range of new and legacy archives and systems
Work with various IT groups within the Firm and establish strong relationships with IT partners
Work as a key member of team responsible for data archiving associated with Legal and Regulatory requirements
Provide operational support of various IT systems as required
Work with Legal, Compliance and the business as key stakeholders
5+ years experience in the IT field with specialization in E-discovery support
Experience with archiving vendors and products, specifically HP Autonomy
Experience working with email systems and protocols, specifically Microsoft Exchange and Lotus Notes
Broad knowledge of IT operating systems, architecture and networking
Highly organized and effective communicator
Working knowledge of Microsoft Office Suite, Excel and scripting languages
Knowledge of Index Engines products a plus
Experience working with Legal or Compliance
Experience with records management and familiarity with record retention
Self-motivated to work on projects independently
Experience working with a team in a fast paced environment

Tech Ops Analyst Resume Examples & Samples

Work in a multi-disciplinary team to provideday to day technology production support and support for technology projects
Providing shift cover from Monday to Friday 9 am – 6 pm. The nature of the business means there can be times throughout the year when weekend work is required
Minimum3 years experience in desktop support
Minimum 1-3 years experience with Active Directory required
Minimum 1-3 years experience with Outlook troubleshooting required
Windows 7 preferably to MCP level
Network Connectivity awareness; TCPIP IPX/SPX and Firewalls
MS Office 2007 , (Access and Project also desirable)
IPad/Android/Smart Devices
Remote Assistance (RA) and Remote Desktop Connection (RDC) and Remote VPN Connection
Apple MAC experience a plus
Internet Browsers (IE Primary)
Blackberry knowledge
Prior staff management or team lead experience a plus
Comfortable in dealing with clients over the phone and 1:1, especially in critical situations

Tech Ops Analyst Global Identity & Access Management Resume Examples & Samples

1 to 2 years of information Security policies/practices; Incumbent should have priorexperience in the industry, with experience in platform administration
Remote Access, Citrix , UNIX - Solaris, Red Hat Linux, CA eTrust, BOK Access Control (KeON), ACF2, RACFAS400, Tandem, OVMS
Must be willing to work a rotating schedule that will include weekends and holidays

CCB Branch Tech Ops Analyst Resume Examples & Samples

Must be a self starter and posses the ability to work independently with minimal direction
Excellent communication skills (Written and Oral)
Working knowledge of the Microsoft Suite of applications with demonstrated experience in Excel
3 years previous experience in an environment providing time sensitive customer service
Understanding of computers, peripherals and the industry language associated with computer technology

Am-tech Ops Analyst Resume Examples & Samples

Strong interpersonal, verbal and written communication skills
Detail oriented with excellent troubleshooting skills
Engineers, research, evaluate, design, plan, forecast, identify requirements for, and assists with the implementation of systems, of a complex nature
Ability to write clear, concise documentation
Integrates and schematically depicts links and protocols into complete infrastructure configurations
Demonstrable expertise with functional requirements assurance, complex project activities, and project management
Administration experience for Microsoft Windows2003/2008/2012 and/or storage networks
Experience with performance tuning Windows2003/2008/2012 servers for SQL, IIS and/or other database or web applications
Experience with systems monitoring with products like HP SIM, VMware Virtual Center, Foglight, Netfinity, Tivoli, HP OpenView, etc
Experience working with Windows servers in a DMZ environment
Experience working within systems life cycle processes
Participates on project teams, ensuring the completion of projects within defined time-lines, budget controls and quality standards
1st hand server-class Hardware build experience. (HP preferred)
Experience with thin-client technologies. Design, implementation and administration of Citrix Metaframe/ Microsoft Terminal Server/ VMware VDI delivered applications would be a plus
Ability to solve systems-related problems in a large data infrastructure environment
Knows when to seek senior management input or escalate issues based on impact

Tech Ops Analyst Resume Examples & Samples

College degree preferably in Computer Science, Asset Management education/certification is a plus
Highly organized, with the ability to multi-task
Strong analytical, assessment and problem-solving skills
Able to work with complexity in environments and determine potential for cross impact
Self-motivated, goal oriented and innovative thinker
Experience developing/documenting policies and procedures
Strong interpersonal and team-building skills; ability to work with a diverse team and influence/drive change across functional boundaries
Ability to seek out and implement internal or external best practices driving continuous improvement
Proficient in Microsoft Office, including advanced Excel and pivoting

Tech Ops Analyst Resume Examples & Samples

3 + years of IT supervisory/team leadership management experience, high call volume environment required
Highly motivated individual with a strong sense of forward-moving urgency to thoroughly address both business issues and opportunities
Good communication and presentations skills with the ability to effectively communicate and present initiatives and concepts to management teams in a fact-based manner
Manage the day-to-day activities of team members and assigned projects
Demonstrated experience in driving performance management actions including delivering weekly performance and metrics
Outstanding troubleshooting, analytical and problem-solving abilities
Knowledge of standard operating procedures followed by various support organizations
Excellent user-level knowledge of Windows 7, Mac OSX, Microsoft Office application suites and most common IT applications (Adobe Acrobat, Adobe Photoshop) a plus

GSO Tech Ops Analyst Resume Examples & Samples

Monitor and execute large midrange job batch job streams, observing the status of batch job scheduling, batch job exceptions, and associated incident/failure messages. Monitor IOC onsite pagers for incident alerts. Perform SLA or SLO wellness checkpoints on the status of critical processing events and create/distribute daily wellness status reports as required
Perform large midrange incident analysis, issuing notification to the documented on-call support application teams. Pro-actively assist team members in performing analysis and required notification requirements
Open and update incident documentation in JPMC's ticket application system as required for incident failures. In addition, document incidents in turnover and other required SLA/SLO tracking reports
Perform escalation on critical incidents to IOC priority support teams as required by documentation and/or directed by IOC management. Engage in incident management bridge calls with the IOC priority support team(s), on-call support application teams, and management. Create and publish an IOC TimeLine of major operational events during the recovery of critical priority incidents that were escalated by the IOC mainframe staff
Takes the lead in communicating with other JPMC employees interactively (via instant messaging & chat sessions) using Office Communicator product. Pro-actively works with all team members to assure proper communication is consistently occurring
Record in JPMC's project/time management systems, all required time (work, vacation, sick, etc.) as directed by IOC and JPMC policies. Enter required employee appraisal information as directed by IOC management
Attend business and technical training classes, seminars, and on-the-job training sessions as directed by IOC management. Prepare and provide technical training classes, seminars, and on-the-job training sessions to team members as needed or directed by IOC management. Note: IOC management may require travel to other JPMC IOC sites for geo-diversity training
1-4 yrs experience in LMR Operations
Experience in LMR operations

Tech Ops Analyst Resume Examples & Samples

Work in a multi-disciplinary team to provide day to day technology production support and support for technology projects
Minimum 3+ years experience in desktop support
Minimum 1-3+ years experience with Active Directory required
Minimum 1-3+ years experience with Outlook troubleshooting required
MS Office 2007 +, (Access and Project also desirable)

Tech Ops Analyst Resume Examples & Samples

Minimum of an Associates degree or other technical school diploma
A minimum of two (2) years of experience in a production/support environment with functional experience in change management and incident management
Financial industry experience and credit card or payment systems experience is preferred
Technical experience supporting mainframe and distributed platforms

Tech Ops Analyst Resume Examples & Samples

Deep background with Unix/Linux/AIX/Windows system administration
Expertise in system performance mgmt, trend analysis, and capacity planning
Experience with the use an administration of enterprise systems management software such as VMware vCenter Operations Manager, Netuitive, and Edge Technologies AppBoard
Ability to multi-task across several initiatives, understanding of task prioritization, and excellent time management skills
Experience with vendor relations and understanding of how to effectively engage vendor support
Incident management of escalated trouble tickets from front-line support teams
Problem management towards the permanent correction of problems experienced in production
Capacity & Performance management of the Enterprise Systems Management estate, creating and taking action on trend analysis reports to provide proactive management of the estate and allow for controlled growth
Must have an excellent understanding of resource consumption in virtual environments and visualization
5+ years experience in Systems Administration
Proficient in SQL and PL/SQL Programming for writing queries, and checking database integrity, including query design and performance
Experience in medium to large enterprise or service provider systems management architecture, analysis and engineering design
Ability to exercise initiative, problem identification, problem solving and independent decision making
Results driven, ensuring short-term goals are achieved while supporting long-term initiatives with an appropriate sense of urgency
Powershell, PERL, Shell (Bourne, Korn, C-Shell), .NET, JAVA, JavaScript, CGI, HTML, ASP, and PHP

Tech Ops Analyst Resume Examples & Samples

3+ years experience working in a Windows environment including Active Directory within Retail Financial Services
Hardware/software problem determination, consultation, configuration, installation, MACD requests (move, add, change, delete), PW resets, consultation requests, rights correction issues, hardware/software rollouts, and problem resolution ownership
Must possess the ability to provide quality customer service via telephone, email, instant message, and incoming trouble tickets in a fast paced environment as well as the ability to handle multiple tasks at once while delivering results
Candidate must also have good verbal and written communication skills able to interact with team members, support teams, senior management and other internal customers
Strong documentation and analytical skills are require
This position will require discretion and independent judgment on a daily basis
Primary working hours will be daytime shift Monday – Friday (7 AM - 10 PM) but work hour flexibility and overtime will be required to meet production support needs. Participation in rotating on-call duties providing 24/7 support is also required

Tech Ops Analyst Resume Examples & Samples

Balancing software delivery and timelines against corporate risk initiatives and strategic direction and using advanced documentation skills include high level project reporting and ensure that the proper testing and production validation has been completed
Facilitating implementation of new functionality through training sessions, demos, and the development of appropriate documentation
Maintaining the application roadmap documenting dependencies between the MSP desktop applications and impacted MB applications while working with the vendor and MSP production support to develop and keep current near and long term delivery schedules
While the vendor delivers technical solutions you will manage the inventory of risk items associated with MSP and the MSP suite and working with guidance from the Application Development Manager and in conjunction with the Internal Risk Manager develop remediation strategies and timelines for each application issue/break based on severity and priority
Providing weekly status on each issue/break that will be included in executive communications
Conducting yourself professionally while interacting with varying levels of senior management and peers with varying levels of experience within and outside of Chase and work independently with minimal supervision while escalating exceptions to leadership for appropriate direction as necessary
5+ years experience working in a Software Development Life Cycle environment
3+ years experience documenting business requirements, functional specifications and test plans
3+ years experience/understanding of business process reengineering and business modeling concepts, business systems development and analysis
3+ years experience working in a Financial Services industry environment; preferably in Mortgage Banking
Software Application packaging experience is a plus
IT Risk and Controls experience is a plus
Business Analyst or Project Management experience is a plus

Tech Ops Analyst Resume Examples & Samples

Apply a structured change management approach and methodology for the people side change caused by projects and change efforts
3 - 5 years developing a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
Support the execution of plans by employee-facing managers and business leaders
Be an active and visible coach to the management who are change sponsors
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes
Identify resistance and performance gaps, and work to develop and implement corrective actions
Create and enable reinforcement mechanisms and celebrations of success
Work with project teams to integrate change management activities into the overall project plan
Work with communication, training, and the management in the formulation of particular plans and activities to support project implementation
A solid understanding of how people go through a change and the change process
Experience with Incident Management Systems and documentation
Experience and knowledge of change management principles and methodologies (example: ITIL)
Experience with large-scale organizational change effort
Exceptional communication skills - both written and verbal
Able to work effectively at all levels in an organization
Must be a team player and able to work with and through others
Previous change management experience is a plus

Tech Ops Analyst Resume Examples & Samples

Design and deliver SecurID and Single Sign-On (CA SiteMinder) engineering and architectural projects and advances in the technology
Provide 2nd and 3rd Level support. Primarily SecurID and CA Siteminder Environments. Will also be cross trained in Identity Management Workflow and corporate Enterprise Password Vault (break glass) systems
Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
Monitoring and Resolving Peregrine tickets
Lead Technical Projects for new on-boarding of automation or data manipulation. Including answering general inquires into provisioning failures or automation
Troubleshoot and resolve system or provisioning issues
Ideal candidate will have 5+ years of experience
Must have minimum of 5 years of SecurID and Production Support work experience
Solid skills in systems and systems design for Identity Management functions
Solid skills in systems and systems design for Authentication Services functions
Strong skills in architecture methodologies, capacity planning , standards and tools
Understanding of relevant technologies and development life cycles
Product Knowledge of Perl, Java, Oracle, LDAP, RSA SecurID

Access Plus-tech Ops Analyst Resume Examples & Samples

As an On-Boarding Technician, you will analyze various types of incoming requests and execute processes promptly and accurately to meet or exceed documented SLA's. Responsibilities require that the candidate interact closely with the customer, sales, and various business partners
As aProfile Maintenance Analyst creates and maintains (analyzes, designs, creates profiles) onboarding profiles/roles for Chase Home Lending Mortgage Banking lines of business for Mortgage Express as well as Consumer Direct, Retail and Servicing & Default. Ensuring accuracy of computer systems access is in line with the business needs and within audit guidelines
At least 5 years of experience within an IT environment
Excellent communication and solid organization skills are required
Experience On and Offboarding for Mortgage Banking Line of Business
Ability to create and analyze database queries along with strong Excel knowledge as pull reports from APEX tool for customers
Ability to independently learn new & complex information quickly, and apply to the needs of the customer
Must have the ability to assess customers' needs and translate that information into client specific solutions
Expertise with MS Word, and Excel, is required
Strong telephone and written communication skills
Strong Project Management and analytic skills
Self starter with ability to grasp concepts quickly
Strong interpersonal skills are essential
Technical aptitude is important for cross training opportunities
Call center experience helpful
High level of personal commitment to each task, a can do attitude and a drive to deliver
Strong communication skills to be able to communicate at all levels
High level of responsibility and Ownership from inception through to implementation
The candidate should have a proactive approach to problem solving
Good analysis skills in order to aid in trouble shooting and problem solving

Tech Ops Analyst Resume Examples & Samples

Deliver database administration and project deployment services to the Infrastructure Services customer base
Represent the database team on numerous customer project engagements as a subject matter expert (SME)
Must have knowledge of IT concepts such as DB design, DB layout, DB structures, DB stored procedures, DB tables, DB optimization, TCP/IP, IT security concepts and practices; interpersonal, problem solving, organizational and multi-tasking skills
Display a good understanding of both the RDBMS and the underlying operating system including but not limited to
Database performance tuning, replication, monitoring tools and tuning procedures
Strong database management skills including backup and recovery best practices in a high-availability environment
Solid skills in productivity factors and the ability to understand impact of problem on overall database performance
Knowledge of fault detection and resolution processes
Strong skills in maintenance tools and best practices processes
Up-to-date understanding of PII Security standards and impacts to security modeling
Data modeling, data entity analysis, and database design skills may be required
Ability to independently provide project cost and time estimates for database related tasks
Minimum 5 years experience supporting and troubleshooting technical issues in a large and complex IBM DB2 LUW environments
Minimum 5 years experience of working in a Systems Admin/engineering role on Windows / Unix based server environments – Windows, AIX, Solaris and Linux
3-5 years of infrastructure experience in relation to deploying Enterprise applications on the Windows / Unix Platforms
Has performed Design, Build, Testing, Implementation and Go Live tasks for assigned projects impacting the Windows & UNIX Platform for Retail Technology Services
3-5 years of VMPower/VMWare experience, knowledge of virtualization concepts and techniques
Provide project deployment of small, medium and large scale/complexity business technology efforts
Support key Technology Currency initiatives - Virtualization, Shared Environment, End of Life (OS & HW), Datacenter, and Capacity Planning
Maintains operation, monitoring and integrity of pre-production systems to meet established standards
Ensures infrastructure successfully passes all tollgates and reviews
Provides and validates all assigned implementations are fully documented in accordance with RTS PMO Delivery Process
Provides and validates all implementations are supportable, meet/exceed requirements and are captured in System Center Configuration Management
Interfaces with internal and external business and technical partners
Strong research, investigation and evaluation skills
Proven ability to communicate technical and production related concepts to a broad range of technical and non-technical staff
Results oriented and highly flexible in work assignments
Skilled at shell and Perl scripting
Experience with NAS & SAN is a must
Degree educated or equivalent work experience
Certification or at least worked extensively in ITIL Environment & have thorough knowledge about ITIL Process

Tech Ops Analyst Associate Resume Examples & Samples

Operates independently and is responsible for, and have knowledge of, systems and network administration, telecommunications and various types of desktop and server hardware and software
Coordinates the installation of equipment and software necessary to meet the client desktop requirements in the most efficient and cost effective manner
Collaborate with other team members and or other groups to plan projects or resolve problems
Develop and maintain effective working relationships with the various internal and external support teams
Maintain a working relationship with third party vendors and suppliers
Ensure effective client services and adapt processes according to client satisfaction feedback and ongoing dialog
Manage and administer various desktop operating systems
Manage and administer local configurations and utilities associated with desktop environment
Utilize remote management tools and utilities to diagnose and resolve desktop problems
Perform proactive monitoring for the server and desktop environment
Perform Root Cause Analysis to identify and prevent operational problems
Create and maintain accurate and up to date procedures and technical documentation
Communicate issues to team leads, regional, or global management
Bachelor's degree or above on Information Technology or equivalent
4-5 years experience on information technology support
Experience in investment bank is preferred
Excellent information technology knowledge with strong problem solving skills
Good people skills, teamwork, and relationship building skills
Excellent communication skills in English and Mandarin, both written and verbal
Expert on MS Office applications (Outlook, Word, Excel, PowerPoint, Access, etc.)
Ability to work overtime if required
Experienced in working with Telecommunication companies in service review and network implementation
Understand LAN/MAN/WAN/Firewall connectivity structure and network hardware troubleshooting
Familiar with the IP Telephony infrastructure and have experience in supporting Unified Communication infrastructure
Have hands-on experience in trouble-shooting Cisco Telepresence multimedia products

Tech Ops Analyst Resume Examples & Samples

Will be working as an escalation point of contact for the production issues in the space and drives the resolutions
Will be working as a trend analyzer and proactively addresses the issues and keeps the documentation available for the team to address similar issues in the futures
Will act as a technology SME for the team on various integration points of the suite of products and will show cross technology expertise in analyzing and addressing the issues
Should be able to work independently and be able to lead people on technology areas with no people management
Should have demonstrated experience of ability to handle multiple incidents or projects simultaneously
Ability to drive multiple initiatives in production space independently and leading the team simultaneously where needed
Work to manage and maintain Retail server frames deployment, partitioning, and capacity
Work with application partners and architects, and participating in the design and documentation of the infrastructure and systems, building out the end-state solution, and working with production support teams to ensure a smooth transition into production
Post-production, serve as a knowledge expert for issues that arise with the designed/implemented solutions. Provide technical decisions and direction when working with project managers, application developers, and business partners
Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves
As required, work weekends and/or off-hours to meet project/workload demands and occasional production on-call duties
7+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment
7+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
Good understanding of storage technologies like SAN and NAS and ability to understand infrastructure layers around them
Strong Experience on monitoring tools like Site Scope, Tivoli or Nagios
Strong Experience in infrastructure hardware of various OS platforms
Experience planning /configuring and deploying Group Policy in a complex desktop and server environment
Experience with determining correct solution sizing/scaling based on business requirements
Solid experience with clustering, load balancing and high availability solutions
Thorough understanding of web and FTP services
Experience implementing WebSphere or WebLogic solutions strongly desired but not required
Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP
Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers
Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation
Leadership abilities: ability to drive discussions with client, provides leadership for in-house internal partners, and explains complex issues to AD partners and senior management
Attention to detail and the ability to multitask
Professional customer-focused attitude at all times, even during situations of disagreement
Ability to train and mentor more junior technical staff
Experience working in a "hands-off" environment driven with controls/process in place

Tech Ops Analyst Resume Examples & Samples

Should possess strong Domain knowledge
Ability to adapt to a dynamic work environment
Lead by example
Will be part of production support team supporting health and compliance of all Unix servers globally
Will be responsible for driving critical situations (Priority one issues)
Ensuring timely escalations are occurring for critical P1 issues
Ensuring critical issues are attended in a timely manner
Will be responsible for training team members and driving key projects
Will be responsible for prioritizing tasks, projects, managing SLA’s, client relationships
Will be responsible for preparing operational reports (utilizations, SLA, etc)
Will be responsible for driving RCA
Minimum 6 years of relevant experience in Unix ( Any two flavors Linux/Soalris/AIX)
Advanced knowledge of Solaris 8, 9 & 10 / Redhat Linux / AIX
Familiarity with monitoring tools such as Tivoli and SunMC
Knowledge of OpsWare a plus
Solaris 9/10 Problem Solving skills
Experience working in any of 6800/10K/15K/25K or Mseries System controllers
Knowledge on application server admintration like Web Sphere, Web Logic, Tomcat, Apache etc
Knowledge on RDBMS is an added advantage
Veritas Netbackup experience/knowledge
Linux OS problem solving experience/knowledge
VMware/VIC experience/Knowledge
Bachelors degree or higher

Tech Ops Analyst Resume Examples & Samples

Perform 24x7 monitoring of the JPMC network infrastructure
Strong focus on continual service improvement such as alarming/alert reduction
Ensure high levels of customer satisfaction
Analyze existing processes and procedures and assist in the design/improvement task force as it relates to network monitoring
Follow documented standards, such as Best Practices, and Security Guidelines
Open HP Service Manager Incidents at the appropriate severity/priority levels
Work with vendors to troubleshoot issues and coordinate dispatches. Must be able to independently guide a vendor through hands-on troubleshooting over the phone
Field phone calls from vendors and clients
Create ITSM change records. Be able to independently document all implementation steps needed to perform the change and create a back out plan
Adhere to proper escalation policies keeping severity levels accurate and management aware of high priority issues. Follow the correct troubleshooting guidelines to ensure proper and timely resolution
Independently make timely calls to customers/vendors or other groups to ensure they are informed of the status and expected resolution of the issue
Maintain current GTI SLAs as they relate to incident management
Identify and independently resolve obstacles influencing timely resolution of all incidents. Escalate to management as needed
Technical Degree with 3 - 5 years of relevant work experience
Cisco CCNA certification or equivalent experience required
Must have strong technical and demonstrated proficiency in data networking and the equipments
Knowledge of networking best practices
Strong verbal and written communication skills and sense of urgency, accountability, and ownership
Experience managing large-scale enterprise network topologies within an operations environment preferred

Tech Ops Analyst Resume Examples & Samples

Bachelor’s degree in engineering, computer science, management information systems
Minimum 3 years experience as a Business/IT systems Analyst
Demonstrated ability to handle/organize multiple complex technical projects simultaneously
Strong organizational skills and detail-oriented work ethic
Knowledge of various server hardware configurations and performance characteristics. Minimum of 3+years networking experience in an enterprise environment
SAN storage knowledge and monitoring drivers
Willingness to learn monitoring planning aspects of various environments
Extensive knowledge of using Microsoft Office products (i.e., MS Word, MS Excel, etc.)
Understanding of various IBM/AIX and VMware virtualization technologies
Any experience with Service delivery and ITIL configuration concepts are a plus

Tech Ops Analyst Resume Examples & Samples

Design and deliver Single Sign-On (CA SiteMinder) engineering and architectural projects and advances in the technology
Provide 2nd and 3rd Level support. Primarily CA Siteminder environments and CA Riskfort/Webfort. Will also be cross trained in JPMC Multi-factor authentication systems
Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs - while this role is not for the Production Support team, you would be expected to support the Production Support engineers as needed to troubleshoot issues
Document the architecture of the authentication systems as needed for production support, audit, or other needs
Document procedures for installation, upgrades, process initialization, process termination, failure troubleshooting procedures
Design solutions to ensure the authentication system is highly available and able to operate and failover smoothly in case of component failures
The ideal candidate will have 5+ years of experience
Must have minimum of 5 years of CA Siteminder and Production Support work experience
Product Knowledge of Perl, Java, Oracle, LDAP, CA Siteminder
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Tech Ops Analyst Resume Examples & Samples

This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
Perform audit support tasks as assigned
Research supporting documentation
Perform required activities to resolve open audit issues
Prioritize workload accordingly in order to accommodate critical audit activities such as SOX

Tech Ops Analyst Resume Examples & Samples

Ensure excellent Multimedia service delivery and support for JPMC executives and associated multi-purpose event spaces
Effective communication skills to ensure proper guidance and end-user support; partner with stakeholders and event planners, marketing and communications staff to develop technical solutions for global and regional events
Review event proposals to determine timeframe, limitations, procedures, scheduling and resource requirements
Accountable for event technology support in auditoria and multi-purpose rooms (MPRs)
Plan, implement and support event technology and associated labor to ensure successful delivery of requirements
Demonstrated ability to interact with senior level executives
Manage suppliers to ensure proper testing, validation and coverage of live events
Oversee supplier/support team and implement a scalable, flexible staffing model to ensure proper meeting and event support
Set up & testing of AV systems and devices to bypass operational issues
Interface with all members of the organization to ensure that procedures are properly followed and documented
Actively gather clear objectives, requirements and expectations with end-users, contractors, clients and internal service partners
Enforce proactive system checks to ensure “ready-for-business”
Provide quality assurance of all Multimedia systems
Test and certify new systems including hardware, software and firmware to ensure operational readiness
Evaluate issues rapidly to isolate and bypass problems and escalate accordingly
Proactively manage escalations, incident tracking and resolution
Manage change management process and ensure assigned presentation facilities stay current with change plans and update in accordance with GTI guidelines
Trend analysis and reporting: analyze trends across the specified locations and proactively identify and report potential issues
Educate end-users on Multimedia products and services
Ability to multitask, overseeing multiple projects, initiatives and events concurrently
Exhibit fundamental problem solving skills

Tech Ops Analyst Resume Examples & Samples

Minimum 6 years of relevant experience in Unix
Advanced knowledge of Solaris 8, 9 & 10
Solaris ZFS and Ldom experience required
Six-Sigma Certification
Should possess good product and domain knowledge
Will be part of production support team supporting health and compliance of all Windows physical and virtual servers globally
Troubleshooting operating system and server hardware issues for windows environment
Will be responsible for handling critical situations (Priority one issues)
Managing all service delivery resiliency, efficiency and Audit programs
Ensuring engineering standards and products are integrated across the Windows physical and virtual platforms
Will be part of vendor engagement model
Should be able to create run-books
Advanced knowledge on Windows 200x operating system
Should possess advanced knowledge hands on experience on Cluster configuration and troubleshooting
Advanced knowledge of overall infrastructure technical knowledge & troubleshooting methodologies
Has good understanding of the following skills/Tools: Virtualization, Monitoring tools like Tivoli, NETSNMP and HPSIM etc
Should have very good understanding of security best practices for multi-tiered operating systems
Working experience of backup process, system monitoring, performance tuning, disaster recovery and scripting/automation for Windows based OS
Exposure to windows server patching
Good Scripting knowledge
Exposure to ESX environment
Should possess Microsoft certificate MCSE 2003, 2008,VCP, CCNA

Tech Ops Analyst Resume Examples & Samples

Monitoring problem queues and working through problems to resolution as they arise
Maintaining software currency and tracking volumes and use to manage capacity
Review of security alerts and taking any necessary remediation
6-12 years of experience in information technology with an emphasis on working with E-Commerce related technologies,
Detailed understanding of web technologies and how they function in secure environments
Good problem & customer management, analytical, self motivation, verbal and written communication skills and an ability
6-12 Yrs of Experience
2-5 years of the above in Banking or Financial Domain
Prior Large Global Bank experience is preferred
6-12 Yrs of Experience in IT industry
Large Global Bank experience is preferred

Tech Ops Analyst Resume Examples & Samples

3 years experience and in-depth knowledge of Unix/Linux (Solaris, Red Hat, Ubuntu) server support in an enterprise environment; certification is preferred
3 years experience and strong skills in supporting large-scale virtual technology (VMWare, Citrix) environments; certification is preferred
3 years experience and proven ability to support MS Windows server environment (2003/2008); certification is preferred

Tech Ops Analyst Resume Examples & Samples

Manage the BAU processes for certification operations ensuring requests are completed within SLA
Provide oversight for all manual and automated certification processes
Lead Asset Management quarterly certification activities
Manage the on-boarding and quality processes for newly integrated systems
Lead implementation of certification related projects for new/enhanced technology
Build, maintain and publish access certification performance metrics
Participate in audit support activities, as they pertain to Access Certification Controls, for internal & external audits inquiries
Interface with Information Risk Managers to identify potential certification risk issues
Provide exceptional customer support across all supported services
Perform as the first responder for all certification production escalations
Provide Off-Hours support, as needed, to resolve system and certification problems during non-business hours or backlogs; Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required
Specific Knowledge, Education, Training and/or Skill (Required)
Access Recertification experience across platform, application and/or database systems
Control related experience (e.g., Risk Management, Access Administration, Change Control, or Contingency Planning)
Superb oral and written communication skills
Flexible with regard to working shifts; On-Call & weekends; Overtime
Demonstrated ability to learn new and varied systems and apply new procedures quickly
Customer service focused and detailed-oriented
Problem solving an analytical skills
Proactive, driven and able to work from their own initiative
Demonstrated success with leading global teams
Specific Knowledge, Education, Training and/or Skill (Preferred)
Proficient knowledge of Asset Management products and services
Industry recognized IT Risk certification (e.g. CISSP, CISA, etc.)
Proficient knowledge of database administration and security architecture

Tech Ops Analyst, Asset Management Resume Examples & Samples

At least 4 years of working experience on Oracle database support
At least 4 years of working experience on Linux system administration
Experience on middleware products like Websphere, Tomcat, Websphere Portal, OWCS and MQ preferred
Experience on other database products like Sybase, Ingres, MS SQL Server preferred
Experience on other system platforms including Solaris, AIX and MS Windows Server preferred
Familiar with ITIL processes
Independent and good interpersonal skill
Good communication skill with both written and spoken English, Putonghua would be added advantage

Business Class Tech Ops Analyst Resume Examples & Samples

Work with the leadership team to identify key process performance metrics. If metrics are not currently measured, work with team to develop measurement system
Organize metrics for each team into a dashboard and develop process of regular reporting of metrics
Establish improvement and sustainment targets for metrics and facilitate exception-based discussions when measurements are out of acceptable rangeAdditionally, as a member of team the analyst will
Identify resources required to successfully execute improvement projects, guide the team in executing improvement activities, and communicate teams' progress to stakeholders
Lead cross functional analysis programs to drive operation improvements
Proven ability to identify issues, obtain relevant information, and relate / compare facts from different sources to identify solutions
Assist in developing and/or maintaining activity based budget models for predicting proper headcount needsVerify improvement initiatives are proceeding according to plan and introduce corrective measures where necessary
Educate and coach others on process improvement philosophy and application
Participate in efforts to implement ongoing process management mechanisms (process mapping, documentation, metrics, monitoring systems and process control techniques) Proficient communications skills (written/verbal). Demonstrated ability to understand and translate technical concepts
Demonstrated teamwork skills, as well as an ability to function independentlyJob Requirements
Proven operations metrics development and implementation
Experience data mining from CSG, ICOMS, Salesforce, and/or ARRIS Work Assure
Experience with dashboards and gathering and reporting data
Assist in defining field operations performance strategies and procedures
Ability to develop Service Level Agreements and track to ensure
Ability to recommend Improvement strategies
Excellent presentation skills communication skills; strong technical and problem solving abilitiesPreferred Qualifications

Tech Ops Analyst Resume Examples & Samples

5+ years of overall experience as a Windows/VMware/Citrix Server Systems Administrator in a large-scale distributed environment (minimally 100 Servers), with at least 3 years of experience administering Citrix (XenApp v.5,6 – XenDesktop 7)
Current MCSA/MCSE Windows 2003-2012 certification
CCA, VCP, or VCAPCertification

Tech Ops Analyst Resume Examples & Samples

Perform security administration on various platforms and systems, ensuring access is granted in accordance with
Answer general inquiries regarding information security practice or security access. Make recommendations for
Act as Subject Matter Expert (SME) of Information Security products, policies/practices and processes and how
Participate in implementation of security related projects for new/enhanced technology. Coordinate and/or
Identity Access Management Team. Identify opportunities to automate or streamline current processes; Communicate
In-depth understanding of Information Security policies/practices; Incumbent should have prior experience in the industry,
Up to date knowledge of current Information Security trends and potential threats based on weaknesses of various

Source Code Management Endevor Tech Ops Analyst Resume Examples & Samples

You have at least 5 to 7 years of experience as an Endevor Administrator, preferably in a financial services environment
Minimum of 5 years IT Risk or Information Security Experience, preferably in a large corporate environment
Having Equivalent experience with Serena Changeman/ZMF is a plus
Mainframe Application or Technical programming experience required (5+ years desirable)
Experience with JCL, ISPF, CLIST, CICS, COBOL, Natural, Assembler, DB2, ACF2, RACF, VSAM, REXX, CA-7
Exposure to systems programming and installation procedures desirable
MS-Office exposure
Excellent communication, analytical and writing skills
Interpersonal Skills for day-to-day customer support
Able to conduct training sessions and review work of peers without hesitation
Innovation Skills

Tech Ops Analyst Global Identity & Access Management Resume Examples & Samples

Perform security administration on various platforms and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures. Analysis of requests for potential risk before action. Analyst must use judgement to determine if access is excessive and requires additional approvals. In-depth knowledge of the various lines of business supported is necessary. Escalating, rejecting and querying requests where necessary. Analyst must use discretion to prioritize workload in order to ensure that Service Level Agreements are satisfied
Answer general inquiries regarding information security practice or security access.Make recommendations for implementing desired level of access controls; Assist in implementing action plans to address system access issues
Maintain all associated queues (i.e. Peregrine, Central Mailboxes, Central Hotlines etc., in addition to multiple Access Request databases for Administration positions). Analyst must use discretion to manage workload and responsibilities for self and subordinates in order to maintain SLA and effectively handle the volume of work
Participate in implementation of security related projects for new/enhanced technology.Coordinate and/or implement new or enhanced security products and toolsets on supported platforms; Develop detailed project plans to ensure that all security related tasks are identified and completed; Coordinate, moderate and/or participate in project and/or security related meetings; Conduct and document user acceptance testing on new/enhanced system security packages; Determine process and document procedures in order to perform new administration responsibilities; Conduct training with subordinates; Engage other technical support groups as deemed appropriate; Identify process deficiencies and suggest process improvements.
Up to date knowledge of Audit principles and associated compensating controls
Minimum 3 years experience in administering Solaris, Red Hat Linux
The following skills are a plus: Shell scripting, Perl programming and SQL

Tech Ops Analyst Global Identityandaccess Management Resume Examples & Samples

Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.Manage/coordinate staff participation in Audit Support activities; research supporting documentation; Execute test scripts and perform sampling in preparation of audit review; Perform required activities to resolve open audit issues; Provide documentation and dialogue to Auditors explaining process and/or procedures and actions taken
Interface with LOB Information Risk Managers to identify and resolve potential access control risk issues.Follow process and procedures to ensure compliance with policy; Report all suspicious activity or non-compliant access rights to management and IRM; Promote Security Awareness across the firm on an on-going basis
Reporting.Perform ad-hoc reporting in support of various LOB initiatives;  Maintain individual records for departmental metric reporting; Provide metrics in order to monitor productivity and quality of service; Develop reporting methods and ensure that metrics are captured and reported for the team, in order to monitor productivity and quality of service; Ensure timely & accurate time recording in PAR
Identify, define/approve and implement continuous process enhancements/improvements utilizing various tools and methodologies (i.e. creation of automation scripts).Recommend procedural changes to enhance the functionality of the Identity Access Management Team. Identify opportunities to automate or streamline current processes; Communicate with global peers across ITRM and IAM focussing on service delivery improvements
In-depth understanding of Information Security policies/practices; Incumbent should have prior experience in the industry, with specific experience in UNIX platform administration
Minimum 2 year experience in CA eTrust account administration
The following industry certifications are a plus: Sun Certified System Administrator (SCSA), Red Hat Certified Engineer (RHCE), CA eTrust Access Control, CISSP

Tech Ops Analyst Resume Examples & Samples

Work in a multi-disciplinary team to provide day to day technology production support and support for technology projects. Efforts will also include asset management, auditing and reporting duties, as needed
Production support to include problems resolution, technology moves, new user configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc, while providing shift cover Monday to Friday from 8 am – 5 pm. The nature of the business means there can be times throughout the year when additional weeknight and weekend work is required
3 - 5+ years of experience in a Desktop Support role (i.e. laptops, desktops, VDI, Windows) in a medium to large contact center environment
Proven experience supporting clients in-person, on the telephone, and via messaging tools, along with ability to provide on-call support in a 24/7 environment
Intermediate to advanced knowledge of PC's, peripheral devices, and knowledge of industry standard software
Certification in MCDST or MCSE would be an asset
Value-add hardware certifications
Strong customer service skills, including timely response to customers' inquiries and or complaints
Experience with installation, configuration and support of Outlook, MS Office Suite, and VDI
Proven experience leading teams with the ability to resolve issues across multiple technology platforms
Heavy lifting may be required (50lbs+)
Excellent oral and written communication skills, along with proven ability to interface with management across Lines of Business, project managers, colleagues, customers and vendors to resolve technology issues in an effective manner

Tech Ops Analyst Resume Examples & Samples

Minimum 8 years experience as a Oracle database Administrator
Strong experience working with Oracle versions 10g, 11gR1/2 in a UNIX environment
Strong performance tuning/troubleshooting skills with Oracle 11g & 11g R2 RAC environments
Experience in setting up and supporting HADR - Active and Physical Dataguard
Proficiency in setting up backup and recovery strategies using RMAN and Netbackup
Ability to proactively identify, troubleshoot and resolve live database systems issues using tools like OEM
Experience with Oracle Streams and Golden Gate
Clear understanding of Database Architecture, Operating Systems, Client/Server Architecture, Middleware and Hardware (Servers, SAN, Network)
Needs thorough knowledge of development cycle of a rapidly paced dev env
Excellent technical knowledge gained from hands on role within a global organization. Skills must be current and include; Minimum 10 years’ experience as a Oracle DBA in a mission critical environment
Minimum of degree level education
ITIL Knowledge

Tech Ops Analyst Resume Examples & Samples

Available on a 24x7x365 basis to provide desktop technology support to senior executive users
Analyze, design and implement support processes and continual service improvements aimed at improving technology performance and minimizing impact of technology changes to senior executive users
Liaise with GTI management to determine the needs of the senior executive users and identify technology solutions that meet those needs
Liaise with GTI Engineering and Operations teams to diagnose and resolve all technology issues affecting the senior executive users
Experience troubleshooting and resolving hardware and software issues related to desktop/laptop computers and mobile devices such as Blackberrys, smartphones and tablet computers
Thorough understanding of Windows 7 Operating System, Windows Active Directory, MS Exchange 2007/2010, MS Office 2007/2010, MS SharePoint 2007/2010, Blackberry Enterprise Services, Bloomberg, Good for Enterprise, RSA SecurID, Citrix Receiver, LAN/WAN and file & print infrastructures
Solid working knowledge of iOS devices

Tech Ops Analyst Resume Examples & Samples

Directing the Operations team in support of various lines of business
Maintaining BAU and drives strategy for request processing and incident management
Utilizing existing business intelligence metrics and management reporting
Coordinating with global peers across internal and LOB departments, focusing on driving efficiency and service delivery improvements
Promoting security awareness across the firm on an on-going basis
Ensuring that the operating model consists of appropriate levels of resiliency across all responsible locations, documented and tested accordingly
Providing leadership during resiliency event as site lead
Serving as primary point of contact for site specific escalations
Bachelor's Degree in Computer Science or equivalent experience; Master’s Degree is preferred
10+ years of professional IT experience
5+ years experience in identity and access administration, global operations and/or technology risk management is required
3+ years management experience and demonstrated leadership capabilities
Familiarity with IT risk management framework and control self assessment process is required

Tech Ops Analyst Resume Examples & Samples

Generate and maintain daily, weekly, monthly and yearly queries, reporting, and statistics
Leverage the position’s operational exposure to aid in statistical analysis or other metric driven observations. Analyst may be required to present results to Sr. Directors, Managers and Supervisors as needed
Oversees development and maintenance of the department’s data repository and ensure successful data gathering and validating the accuracy of the data prior to publication of reports
Develop and maintain operational reports using SQL queries
Create reports that will support visualization of the data in a web reporting environment and mobile environment – iPad, etc
Coordinate data and analysis to support the monthly forecast and annual budget processes for Technical Operations
Liaison to I.S. for all technical projects pertaining to statistical reporting
Coordinate analytical efforts with personnel within and outside the company, including interactions with various levels within the company
Develop and maintain complex Excel models for performance and variance
Provide analysis and reporting of enterprise wise Tech Ops data using available data in our Microstrategy reporting environment
The analyst will work with multiple sources to obtain the data required for report generation which may include working with, and maintaining, several data tables and business rules
This position works under general supervision and must be able to work independently. The analyst will have accountability for accuracy in the reports generated as well as an understanding of the contents to support the documentation
OT and on call reporting support maybe required from time to time
Experience with enterprise business intelligence (BI) platforms such at Microstrategy highly preferred
Experience with MS SQL Server Management Studio 2008 with BIDS platform highly preferred
Experience with mobile intelligence and network applications tools preferred
Experience in development of mobile and web base reports and dashboards for Microstrategy, or similar BI tools, preferred
Experience with HTML coding; HTML 5 preferred
Experience with Sharepoint 2010 or 2013; 2013 highly preferred
Strong understanding of the I.S. systems, databases and query logic preferred
Proficient in CSG, ICOMS or similar MSO enterprise-level billing systems preferred

Tech Ops Analyst Resume Examples & Samples

Supporting application infrastructure [servers, network (wired & wireless), peripheral devices (HSMs), manufacturing equipment (printers, embossers, inserters) and configuration management]. Support maintenance periods (some weekend/nights required), in all environments
Conduct periodic disaster recovery and sustained resiliency tests and adjust plans accordingly
Conduct periodic capacity plan reviews and performance tests and develop and distribute accurate performance metrics
Leverage Enterprise change management process to manage change requests in UAT, and Production environments
Support information gathering for Audit and IT Risk agenda
Implement and/or support vendor software upgrades
Provide continuous improvement across assigned areas of production support
Escalate effectively when necessary. Identify when issues need to be raised to management and/or vendors for assistance
Clearly communicate across the internal and cross functional teams
Windows Application support
Understanding, designing & implementing proactive systems monitoring and health checks
Experience at developing systems metrics and stability reporting
3-5+ years direct experience in production operations / application support
Previous experience in a financial services firm (preferred)

Tech Ops Analyst Resume Examples & Samples

Creates and modifies PC based applications and technologies in order to better facilitate business activities and end-user requirements
Installs PC hardware and peripheral components, such as monitors, keyboards, printers and disk drives; loads and verifies correct operation of software packages, such as operating systems, word processing, and spreadsheet programs all in accordance with Company guidelines and the division's budget
Provides phone support for internal users as well as maintain the work ticket queue
Troubleshoot a wide variety of application and hardware issues
Bachelor's degree in a Computer Science related field with a minimum of 3 years of PC support experience
Minimum of 2+ years experience Active Directory Account Management experience
Minimum of 2+ years experience with technical support over the phone
Previous Desktop Support experience
Ability to lift heavy boxes and move PC's and network equipment

GSO Tech Ops Analyst Resume Examples & Samples

Monitor mainframe job batch job streams, observing the status of batch job scheduling, batch job exceptions, and associated incident/failure messages and monitor IOC onsite pagers for incident alerts. Perform SLA or SLO wellness checkpoints on the status of critical processing events and create/distribute daily wellness status reports as required
Respond to highlighted system messages and independently determine and interpret the severity of escalation and handle appropriately
Create Peregrine problem log tickets at the appropriate problem ownership and escalation levels (P1S1, P1S2, P1S3, P2, P3, P4) for any of the above problems that require Console Ops problem resolution or escalation to other platform teams. . In addition, document incidents in turnover and other required SLA/SLO tracking reports
Perform escalation on critical incidents to IOC priority support teams as required by documentation and/or directed by IOC management. Engage in incident management bridge calls with the IOC priority support team(s), on-call support application teams, and management. Create and publish an IOC TimeLine of major operational events during the recovery of critical priority incidents that were escalated by the IOC mainframe staff. Pro-actively monitor and assist team members in performing escalation procedures and validate policies are being performed to standards
Perform required restarts and recovery activities for incident failures. Perform z/OS JCL overrides during recovery activities, as required by documentation and/or directed by the support application teams. Pro-actively monitor and assist team members in performing restart/recovery procedures and validate policies are being performed to standards
Monitor and process mainframe customer requests for workflow scheduling changes and promote emergency “unplanned” change packages through JPMC’s change management application as required. Pro-actively monitor and assist team members in performing requests/change procedures and validate policies are being performed to standards
Takes the lead in communicating with other JPMC employees interactively (via instant messaging & chat sessions) using SameTime product. Pro-actively works with all team members to assure proper communication is consistently occurring
IOC management. Prepare and provide technical training classes, seminars, and on-the-job training sessions to team members as needed or directed by IOC management. Note: IOC management may require travel to other JPMC IOC sites for geo-diversity training

Tech Ops Analyst Resume Examples & Samples

8+ years of experience OS infrastructure products and services
Flexible, thoughtful, accountable, trustworthy, approachable and passionate about work
Excellent customer service support with a ‘can-do’ attitude
Ability to execute with discipline and urgency
Demonstrated impact and influencing skills with high degree of initiative
Organized with strong attention to detail and time management skill
Experience with process engineering, ITIL/Six Sigma approaches, workflow management and complex provisioning

Tech Ops Analyst Resume Examples & Samples

A Bachelor's Degree in IT related field is required
Minimum 5 years' experience in Sybase database administration
Understanding of Change and Incident Management process along with SLA's

E-discovery Ops, Tech Ops Analyst Resume Examples & Samples

3+ years experience in the IT or Legal field, preferably a Law Graduate or IT Program/Project management experience
Ability to understand and follow the system design and architecture
Familiarity, knowledge and use of eDiscovery Electronic Stored Information investigation, preservation, disposition, recovery and analysis of data from IT Systems (e.g. MS Exchange, Lotus Notes, Magnetic Tape, Enterprise Vault, KVS, NAS Storage, Hard Drives, Assentor, Digital Safe) a strong plus
Project Management, ITIL, Sigma, PMP, and Certified Information Security background a plus
Experience working in an in-house litigation support role a plus
Experience with PEGA PRPC, Java/J2EE and Oracle is preferred
Knowledge of MS Access, Visual Basic, XML, or SQL programming a plus
Understanding of firm change management processes and procedures (SDLC, etc.) and experience working in a secure environment with sensitive data, including PII a plus
Familiar, knowledge/use or understanding of Legal chain-of-custody requirements, Regulatory processes, and basic Federal Rules of Civil Procedure a plus

E-discovery Ops, Tech Ops Analyst Resume Examples & Samples

Conducting searches against messaging/archive and data processing systems
3+ years experience in the IT field, preferably with L1, L2, L3 Helpdesk or Desktop Support, Infrastructure, or IT project management experience
Familiar, knowledge/use of Lotus Notes and Microsoft Exchange mail platforms,
Project Management ITIL, Sigma, PMP, and Certified Information Security background a plus

Tech Ops Analyst Resume Examples & Samples

Managing escalations for unplanned and planned outages
Partnering with internal and external teammates to drive application stability initiatives
Enforce OPT production management policies for all applications ensuring stability, audit, risk and compliance of the applications
Lead daily, weekly, and monthly partnership meetings internal and external driving concerns/issues within the environment
Ability to manage multiple high profile request issues at the same
Build effective working relationships with co-workers, internal/external customers and other resources inside and outside the organization
Being able to communicate verbally and written to senior managers (MDs and above)
Understanding and following all 24x7 Production Support procedures, processes and policies
Coordinating and performing implementation steps as prescribed in documented plans for system changes, upgrades, installations and outages and follow all change management guidelines
Communicating to management any variations to documented procedures, processes or policies
Developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
Identifying areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
Ability to work a flexible schedule; night shift, swing shift, weekend shifts and holidays may be required
Minimum of a Bachelors degree
A minimum of five (5) years experience in IT in call center technologies, preferably in a Fortune 500 with focus on these applications

Tech Ops Analyst Resume Examples & Samples

Ensure stable operation of the organization’s IT Infrastructure which includes end user support, daily operation and data center operation
Work closely with end-users and a team of regional and corporate IT professionals to provide IT infrastructure solutions that meets the business needs
Assist in troubleshooting of related problems with local vendors as appropriate to work towards resolution
Oversee troubleshooting, systems backups, archiving, and disaster recovery, and provides expert support when necessary
Interacts with internal clients at all levels to help resolve IT-related issues and provides solutions in a timely manner. Able to identify opportunities and make constructive suggestions on IT system improvement
Represent the technology function to all LOBs. Provide IT support for commercial and investment banking and securities business and offshore bank
Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure
Improve the utilization of Problem, Incident and Change Management
Support remote sites in Malaysia and act as point of contact to business user
Manage and facilitate the process of incident management of the location whenever service issues are discovered, ensure that the right level of support is available, on-call, 24x7
Provide back-up support to the local security administrator and data center operation team
Candidate must possess at least a Professional Certificate or related field. At least 3+ years’ experience in IT field and banking experience is preferred
Strong technical knowledge of MS products, PC Hardware and working knowledge of common IT related functions to support a growing enterprise
Must be able to multi-task and be flexible. Good problem analysis and solving skills
Possess strong technology knowledge and expertise in data center control policy, capacity and request management, DCO tools, change, incident and problem management

Tech Ops Analyst Resume Examples & Samples

Technical Skills Required
Up to date knowledge of current Information Security trends and potential threats based on weaknesses of various software/development packages
Extensive experience with client/server environments; Must be PC and system literate
Perform security administration on various platforms and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures. Analysis of requests for potential risk before action. Analyst must use judgment to determine if access is excessive and requires additional approvals. In-depth knowledge of the various lines of business supported is necessary. Escalating, rejecting and querying requests where necessary. Analyst must use discretion to prioritize workload in order to ensure that Service Level Agreements are satisfied
Troubleshoot and resolve security system access issues. This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. Technical expertise on multiple platforms is required
Answer general inquiries regarding information security practice or security access. Make recommendations for implementing desired level of access controls; Assist in implementing action plans to address system access issues
Act as Subject Matter Expert (SME) of Information Security products, policies/practices and processes and how they are applied in daily function. Provide consulting services to internal business partners (i.e. LOB, GTI, GAD, IRM etc.) as it relates to security access. Support LOB with Business Continuity/Disaster Recovery testing and conversion efforts??; Communicate concepts and methodologies as they pertain to access entitlements and certification; Make recommendations for implementing desired level of access controls; Assist in developing solutions and implementing action plans to address system access issues
Participate in implementation of security related projects for new/enhanced technology. Coordinate and/or implement new or enhanced security products and toolsets on supported platforms; Develop detailed project plans to ensure that all security related tasks are identified and completed; Coordinate, moderate and/or participate in project and/or security related meetings; Conduct and document user acceptance testing on new/enhanced system security packages; Determine process and document procedures in order to perform new administration responsibilities; Conduct training with subordinates; Engage other technical support groups as deemed appropriate; Identify process deficiencies and suggest process improvements

Tech Ops Analyst Resume Examples & Samples

Proficient at Unix and Unix Shell Scripting
Good at TWS and Control M
Knowledge of Peregrine Service Center, Sharepoint and Wily would be an added advantage
ITIL Knowledge / Certification will be preferred

Tech Ops Analyst Resume Examples & Samples

Experience in leading the team 3-5 years
Takes ownership of client issues ensuring appropriate parties are engaged for timely resolution
Minimum of 1 year experience in a database access admin role preferred
Demonstrated technical problem solving skills and a customer service focus

Tech Ops Analyst, GSO OTS Resume Examples & Samples

Provide process engineering analysis and management, as well as global cross platform support for the GTI Towers and Lines of Business; in areas such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering, Administration, and Operations, Batch Processing, and Mainframe / Large Mid-Range environments
Interface with lines of business within GTI (Global Technology Infrastructure), Analyze and Gather their Requirements, Create Use Cases, and Define and Document Processes for new product transition
Handle process definition, management, and delivery for new GTI product transitions, via Netcool monitoring tools
Define Netcool test plans and document product transitions
Manage and support the creation of run books by tower and peer organizations in order to resolve issues
Handle process improvement analysis and process implementation
Handle training, scheduling, and daily support of and resolution for issues within the scope of the processes
Act as project liaison for LOBs and GTI Towers
Work closely and partner with Network Engineering, Regional Support, and Operational Support teams in order to achieve support delivery goals
Manage projects through full life cycle
Minimum of 5 years of experience working with IT Infrastructure and Operations Technology, including areas such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering and Operations, Batch Processing, and Mainframe / Large Mid-Range environments
Minimum of 3 years of experience managing projects for complex information technology operations and infrastructure environments; as well as a proven track record of experience with business analysis, requirements analysis, project management, and process engineering
Minimum of 3 years of experience acting as a liaison, interfacing with technical and business stakeholders within multiple lines of business, gathering and analyzing requirements, creating use cases, defining and establishing process, creating project plans, managing multiple simultaneous IT Infrastructure and Operations-based projects, and handling support for IT Infrastructure and operations initiatives
Expertise with and solid understanding of system monitoring tools used in an operations environment
Familiarity with SAN, NAS, and Back up tools, including knowledge of NAS Filers, SAN Frames, LUN, Volume Groups, Netbackups, Tape Libraries, Deduplication, NAS Vaulting, Snapshots
Familiar with commands for Unix, Linux, and Windows
Strong customer service skills, strong problem solving skills and decision making ability, strong written and verbal communication skills, ability to follow policies and procedures, and attention to detail

Tech Ops Analyst Resume Examples & Samples

Control user logical access to organization resources in business applications, according to pre-set of system rules and policies
Maintain knowledge and understanding of internal processes, procedures and IT control policies
Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented SLAs for priority/severity impacts
Need to be available for off hour and weekend support on an as need basis
Exercises a high degree of initiative and independent judgment in coordinating and prioritizing work
Communicate with global peers across CTR focusing on service delivery improvements
Minimum 68 years experience in application security, global operations and/or technology risk management
Must be able to work in a rotating shift schedule 24X7

Associate Tech Ops Analyst Resume Examples & Samples

6 to 8 years of Information security policies/Practices; Incumbent should have prior experience in the industry, with experience in certification
Ability to learn quickly and apply new technologies
Working knowledge on the following areas risk, governance, certification process, audit management, SOX
Good analytical, communication, customer service and interpersonal skills
Must be willing to work on a rotating schedule that will include weekends and holidays
Hands on experience on projects related to Identity and access management
Excellent interpersonal and communication skills, including ability to interact effectively with positions of all levels
Understanding of key controls and how they impact the business from an operational or systems perspective
Having I&AM related certifications is a plus
Good knowledge on Problem, change and Incident management skills

Infrastructure Tech Ops Analyst Resume Examples & Samples

Manages end users services team across various branches in China. Interface with regional end users operations to provide daily technology first line support
Manages the asset management life-cycle for virtual desk infrastructure, unified communication and multimedia systems
Be responsible for end users services related vendors engagement, performance KPI review, contracts management, invoicing process, third party risk review and other third party governance related processes

Tech Ops Analyst Resume Examples & Samples

6+ years of professional IT experience
3+ years experience in identity and access administration, global operations and/or technology risk management is required
1+ years management experience and demonstrated leadership capabilities

Tech Ops Analyst Resume Examples & Samples

Work hours for this role would be 1:30 PM to 10:30 PM India Standard Time
Interaction with clients and stakeholders to provide day to day application support
Troubleshoot and resolve application issues
Application development as part of a small team on a mixture of small and large development projects
Identify and deliver opportunities to improve service
6-8 years of relevant experience in Application Support or Development
MS SQL 2008 configuration and development
C# MVC 4
PHP
Job scheduling and server patching

Tech Ops Analyst Resume Examples & Samples

You have experience providing tier-2 support in a Windows environment including hardware/software problem determination, consultation, configuration and installation
Strong technical PC/LAN hardware/software support for Windows XP and Windows 7 desktop environment
You exhibit outstanding customer service skills (verbal and written)
You demonstrate ability to thrive in fast paced, busy work environment with ability to deliver results while juggling multiple tasks
You exhibit strong documentation and analytical skills
You are willing to work rotational staggered shifts, outside of 8am-5pm, including weekends

Tech Ops Analyst Resume Examples & Samples

Communicates technical vision and road maps with little supervision
Responsible for participating in enterprise-wide project team, including members outside of Infrastructure
Work in rotational schedule, including weekends
Performance Metric Reporting and analytics
Operational performance
Excellent technical Problem Resolution
Business Continuity Risk Assessment
MS Office, Project, Visio
Operations Management
Vendor Management
Ability to work in rotational schedule, including weekends

Tech Ops Analyst Resume Examples & Samples

Monitor infrastructure, servers, databases, distributed batch jobs
Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc
Troubleshoot technical issues (weblogic, Apache) or escalate and work with appropriate technology teams to provide solutions
Support Sustained Resiliency, Disaster Recovery, and High Availability events
College degree/Senior in college, specialized training or equivalent work experience
Minimum of 1-3 years experience in an applications support, operations, or applications development role
Strong skills in problem solving and issue resolution
Ability to quickly learn new technologies and tools
Understanding of the software development lifecycle, languages, and methodologies
Experience working in a multi-vendor environment with high levels of vendor interaction preferred
Experience within UNIX/AIX applications preferred
Experience with WebSphere and Wincor products
Experience with configuring Siteminder experience
Experience with application troubleshooting using Dynatrace and Wily

Tech Ops Analyst Resume Examples & Samples

Understand and follow all Production Management L1 procedures and processes
Managing staffing levels based on historical trends, and work through reprioritization of tasks as events evolve throughout a shift
Ensure their staff is acknowledging, troubleshooting, and documenting pertinent information for incidents, while providing detailed information to stakeholder management and team members
Guarantee implementation steps as prescribed in documented changes, upgrades, installations and outages are completed with quality
Ensure shift handover is seamless for customers
Develop proactive processes to alert/eliminate issues before they escalate in business impact
Identify continuous improvement opportunities and lead initiatives/projects across the Card, Merchant and Auto organization to promote quality and efficiency
Participate and/or run team and group meetings
******Monday through Friday, plus weekend on call escalation********
Two (2) to five (5) years of experience with or management of resources working technologies such as

Tech Ops Analyst Resume Examples & Samples

Responsible for managing EUS EOL Governance which consists of
5 years experience utilizing PRIME, TAMS, VERUM (Formerly CMDB)
5 years project / program management experience
Ability to run meetings with LOBs and EUS Management
Knowledge of costing structures
Strong knowledge of the business processes workflow
Excel, PowerPoint, Access and Word

Tech Ops Analyst Resume Examples & Samples

A minimum of 2 years of experience in a production/support environment with functional experience in incident management and change management
Technical experience supporting distributed, Tandem or Mainframe platform
2-5 years experience in UNIX operating system functionality
UNIX administrative skills a plus
2-5 years experience in Microsoft Windows server skills
1-5 years knowledge of relational databases
1-5 years using Unix scripting such as ksh and perl
1-5 years experience using scheduler software such as TWS, Control-M, CA7 and/or Zeke
2-5 years knowledge of mainframe and/or tandem platforms
2-5 years experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series
1-5 years experience with file transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
2 or more years of experience with Excel, Word, Access, Visio, and PowerPoint

Tech Ops Analyst Resume Examples & Samples

Provide Level 1 incident management support to QA/UAT testers while engaging external resolver groups for issue ownership and resolution
Execute code deployments for both application and databases utilizing automated deployment tools in all testing environments
Review daily environment health checks taking necessary action(s) to remediate issues prior to start of business day
Provide Infrastructure support during change implementations partnering with GTI support teams during pre and post server patching and reboot activities
Provide Second level support to the production support team from infrastructure and environment management perspective
Serve as the liaison for support issues that require significant technical expertise and external engagement
Bachelor’s degree in computer science, information systems or related field along with a minimum of 8-10 years of overall IT experience with the ability to articulate and document support and operational processes, various tools and monitoring agents
8-10 years of IT/Application Support experience with background in production support operational experience and Infrastructure & Environment Management
Minimum of 5 years’ experience with help desk ticketing (such as Peregrine) and change control systems
Develop automation scripts/tools to perform regular tasks
Document, communicate, and escalate technical issues
Conduct or participate in independent root cause analysis of system problems
Technical understanding of large enterprise environments
Functional understanding of database structures such as SQL and Oracle
Engineering architecture, platform configuration, and documentation experience
Knowledge of modern development lifecycles, including Waterfall, Agile and iterative development
Collaborate with BA, QA and PM team members for effective testing and delivery
Key Technology Skills Preferred
Proficient working with Unix/Linux OS and in-depth knowledge with permissions
Strong understanding of database concepts as well as aptitude with composing database queries and stored procedures
Strong concepts of deployment strategies and tools as well as strong understanding of UNIX Server Technologies, Load balancer Infrastructure, WEB, APP and COMM Layers
Proficient working with tools like FileZilla, Toad, SQL Dev, SVN, GIT, MQ
Experience working with webLogic, Apache, Tomcat and Oracle technologies

Tech Ops Analyst Resume Examples & Samples

Independently makes accurate and timely technical decisions with minimal management intervention
Monitor production Parallel Sysplex LPARs and test LPARs, providing tier 1 and tier 2 hardware/software support for the mainframe complexes
Provide proactive judgment and decision making to develop associated actions based on incident alerts and failures
Provide tier 1 and tier 2 level support for IMS, DB2, MQ, VTAM and all third party software
Perform bi-hourly checkouts initiating MVS and JES2 commands that would identify mainframe contention of CSU resources, applications regions, and batch processing and escalate appropriately, while taking accountability that these wellness checks are done on time and according to Sarbanes-Oxley and auditing standards
Monitor the health of the Remote Processing Center (RPC) environments in terms of CNT equipment issues/outages that arise (sorters, printers, channel extenders) and open any ECMs necessary to perform break/fix or upgrades to the environment)
Perform mainframe incident analysis and correlation, issuing notification to the documented on-call support application teams. Pro-actively assist team members in performing analysis and required notification requirements
Attend shift turnover meeting(s) to review and analyze turnover information, both written and verbal, from onsite/offsite mainframe operational staff. Prepare, review, and correlate information to staff at turnover. Answer questions as needed
Attend all IOC team, project, and application support meeting as directed by IOC management
Perform Disaster Recovery (DR) testing as required by IOC management. Note: IOC management may require travel to other JPMC IOC sites for DR testing and/or training
Experience in Mainframe operations

Tech Ops Analyst Resume Examples & Samples

Leads, mentors and coaches a team of Operators
Research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Provides accurate problem identification, ticket documentation and customer/vendor dialogue
Provides activity, progress and status reports to management and keeps management posted of any critical issues
Design, document and enforce escalation policies and procedures
Minimum 3+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
Minimum 2+ years’ experience in a technical lead or support management role
Minimum 3+ years’ experience with Tandem batch processing, including submitting jobs and validating data
Two (2) to five (5) years’ experience in UNIX operating system functionality. UNIX administrative skills a plus
Two (2) to five (5) years knowledge mainframe and/or tandem platforms
Understanding of monitoring tools a plus
One (1) to five (5) years’ experience using scheduler software such as Control-M, CA-7 and/or Netbatch
Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
Establishes strong working relationships with team members and across functions
Ability to communicate with technical and non-technical customers
Able to work under pressure to resolve issues affecting the production services
Two (2) to five (5) years knowledge of mainframe and/or tandem platforms
One (1) to five (5) years’ experience with file transfer software such as SNDM & SFTP

Tech Ops Analyst Resume Examples & Samples

Fluent in Portuguese and English
Undergraduate degree in Business Mgmt, Finance or Accounting
Knowledge of payment processes and accounting
Basic understanding of technology products and services
Basic understanding of financial controls
Good initiative and assertiveness
Strong teamwork attitude
Good handling of priorities
Self-motivation and organization

Tech Ops Analyst Resume Examples & Samples

Provides multi-level technical support in defining, developing and evaluating storage products to meet client needs
Responsible for ongoing maintenance and support of the storage frames, and to maximize storage uptime,
Provides recommendations to improve the storage infrastructure and address/lead critical issues and analysis
Works with partner storage teams to ensure the appropriate storage level provisioning is maintained. Monitors server/storage infrastructure and any processes related to these systems
Engaging internal customers
Coordinating and driving both internal and external vendor IT support teams in resolution activities
Providing on-going improvements to event monitoring
8 - 10 years experience in distributed storage environments
8 - 10 years experience in an associated technology (Server, Networks)
Knowledgeable in Microsoft Windows, Sun Solaris, HP-UX, AIX
Advanced experience of NetApp Ontap 8.x & cDoT
Experience in NetApp hardware refresh/migrations
Advanced experience of vendor tools for managing, configuring, and troubleshooting (including performance)
Intermediate /Advanced experience with large switched fabric environment for Brocade & Cisco
Strong scripting automation skills: Perl, Unix shell scripting (Ksh/Bash) and Expect
Good understanding of impact and importance of storage services to customers. Sense of urgency around critical issues
Good problem solving and analytical skills

Tech Ops Analyst Resume Examples & Samples

A minimum of two (2) years of experience in a production/support environment with functional experience in incident management
And change management
Two (2) to five (5) years experience in UNIX operating system functionality. UNIX and Weblogic administrative skills a plus
Two (2) to five (5) years experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series
One (1) to five (5) years experience with file transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
Skilled in problem solving and analytical reasoning

Tech Ops Analyst Resume Examples & Samples

The selected candidate will provide first level support for Consumer & Community Banking business applications, job scheduling, and file transfers for both distributed and/or mainframe platforms
This includes code promotion, incident management, functional account management, work request management, event console management, job scheduling, file and database table management, transfer/load/extract data management, application wellness checks, application recovery, and disaster recovery
Microsoft Windows server skills
UNIX operating system functionality. UNIX administrative skills a plus
Knowledge of relational databases (Oracle / SQL Server)
Unix scripting such as ksh and perl
Scheduler software such as TWS, Control-M, CA7 and/or Zeke
Knowledge of mainframe and/or tandem platforms
Mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series
File transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
Proficient with MS Office, specifically Excel, Word, Access, Visio, and PowerPoint

Tech Ops Analyst Resume Examples & Samples

Manages, mentors and coaches a team of at least 7 Operators and Analysts
5+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
2+ years’ experience in a technical lead or support management role
3+ years’ experience with Tandem batch processing, including submitting jobs and validating data
2+ years’ experience in UNIX, Stratus, Control M, Tandem and operating system functionality. UNIX administrative skills a plus
2+ years knowledge of mainframe and tandem platforms
Knowledge of relational databases preferred
Unix scripting such as ksh and perl preferred
Basic knowledge of networking technology preferred

Tech Ops Analyst Resume Examples & Samples

Technical Degree with 5+ years of relevant work experience
Cisco CCNA/CCNP certification or equivalent experience required
Experience managing various large-scale enterprise network topologies including Load Balancers, DNS, Market Data, and Internet preferred

Tech Ops Analyst Resume Examples & Samples

Support SFTP, FTPS, and HTTPS file transmissions
5+ years of UNIX, preferably RHEL
Experience with Axway Secure Transport
Demonstrates a strong understanding product lifecycles as well as how technical systems work and interact
J2EE Application servers: WebSphere, Jboss and, Tomcat
JMS, IBM MQ
Apache Web Server, IBM HTTP Server
Excellent oral and written communication skills for technical and non-technical audiences
Must be extremely flexible due to the changing priority of project initiatives
Must possess superior interpersonal, analytical and organizational skills
Must have great attention to detail in planning and documentation
Must be able to prioritize tasks and work well under pressure

Tech Ops Analyst Resume Examples & Samples

Direct the daily operational flow of branch operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Communicate business and work area plans and goals to Management, Application Development, Shared Services Partners and Clients to secure buy-in. Review, approve, and implement recommended changes to plans and lead the development of process and operational improvements
Provide leadership for key project initiatives. Work with Project and Product Managers to provide visibility of platform and project health to our stakeholders
Champion continuous improvement, including devising new strategies and new opportunities. Set performance standards for the team and ensure operations achieve or exceed performance metrics
Improve deployment processes and tools; architecture, design and day-to-day technical support and scheduling/governance models
Minimum: Bachelor’s degree or higher, preferably in a technology/business related discipline or equivalent work experience
Preferred: Professional Certification in a defined best practice methodology (ITIL, BRMI, PMP, Six Sigma)
Minimum of 10+ years experience in IT with a minimum of 5 years in branch operations
Ability to drive process throughout a large complex organization
Bachelor's Degree or higher or equivalent experience
Highly motivated and self starter
Knowledge of Enterprise system technologies
Experience within a 24x7 Operational/Development environment
Exhibit confidence communicating and interacting with senior executive management (Technology: Global and Line of Business CIO's, CTO's and Front Office: Line of Business CEO's, CFO's and COO's)

Tech Ops Analyst Resume Examples & Samples

Minimum 3 – 6 years working with End User Technology Services Management or other relevant business leadership
Experience participating as a subject matter expert or leader in end user (consumables) management and efficiency projects preferred
Experience in working with service providers
Strong analytical and project/program management skills
Experience in technology financial management preferred
Extensive experience partnering across multiple geographically distributed organizations with competing priorities
Ability to work independently; yet, interact with a wide variety of groups. Highly motivated and self-directed
Strong ability to manage multiple tasks simultaneously with proven ability to manage multiple, diverse priorities, achieving desired objectives within deadlines
Strong decision making capabilities and the ability to identify problems, propose solutions, and influence change
Negotiates to find creative solutions to reach goals of the group and achieve win/win solutions
Demonstrated ability to positively interface with other departments, colleagues and senior management

Tech Ops Analyst Resume Examples & Samples

Owning and delivering key workstreams in the Service Optimization team focused on (but not limited to):-
Threat and Vulnerability Management (TVM) – Issue analysis and remediation
Configuration Management – Issue analysis and remediation
Automation – developing new automation solutions targeted at resolving issues on UNIX servers
Root Cause analysis
Liaising with key stakeholders such as UNIX Build team, UNIX L2, L3, L4 support and engineering teams, Hardware team to ensure close partnership
Managing key work programs in the Service Optimization team Candidate Profile –

Tech Ops Analyst Resume Examples & Samples

Support and maintain Windows based servers
Daily support of inbound incident volume, inbound calls, and other engagement vehicles
Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution. Provide root cause analysis when needed
Respond to customer requests for configuration, maintenance, and troubleshooting for infrastructure and business applications
Operating system remediation according to risk standards
Support patching, ticket queue maintenance, execution of change controls, anti-virus upgrades, and security remediation as needed
Effective and timely communication with partners in regard to downtime, project updates, and troubleshooting progress
Maintain operating system and application software patch levels on all servers
Manage changing daily priorities based on classification and impact
Provide detailed technical documentation as needed
Minimum of 5-10+ years business and or technology experience relating to Infrastructure Server Operations (mandatory)
Experience in a large enterprise environment desired
Microsoft HA Windows Clustering and Veritas Software foundations skill set desired
Well versed in TCP/IP, DNS, WINS, and Active Directory, with troubleshooting experience
Proven experience supporting Enterprise class infrastructure
Experience supporting business critical application and infrastructure environments is required
Must have production environment experience along with SDLC and Change Control processes experience
Excellent client interfacing skills, strong verbal and written communication skills and ability to work with various levels of management
Experience operating with colleagues across different time zones and flexibility in order to successfully interact and communicate on a global level
Strong analytical skills, organization and decision-making skills
Ability to create processes and tools independently
Ability to review a function and understand at a level of detail what work is performed and relationships to other functions
Aggressive problem diagnosis
Change agent and creative problem solver
Expert in analytical techniques, communication skills and information management tools
Proficient in / influence of multiple business disciplines, functions and knowledgeable about the business' strategic direction
Ability to prioritize and multitask well under pressure
IIS 7.5, 7.0, 6.0, 5.0
VMWare technology and ESX server (and troubleshooting experience)
Storage technologies and connectivity
Scripting (Power Shell is a plus) and task automation
3rd party application software desirable (and troubleshooting experience)
Symantec Anti-Virus Products
Netbackup
Automation skills plus
Linux, AIX or Solaris OS admin skills a PLUS
Windows Server Security and best practices

Ediscovery Tech Ops Analyst Resume Examples & Samples

5 or more years' experience in eDiscovery, Business Analytics, technology, product management, and/or project management
Write clear, unambiguous, measureable business requirements
Communicate effectively between business users and technology partners
Intermediate knowledge of the inner workings of SQL, Oracle, and SharePoint, Sybase database environment
Experience/understanding of business process reengineering and business modeling concepts, business systems development and analysis
Basic hands on data analysis skills - ability to query existing data stores and use analytical tools to support requirements, decisions, and recommendations
Strong analytical and writing skills, to include solid experience in writing functional and technical specifications
Proven data analysis and data verification experience
Problem solving abilities; capable of objectively reviewing and understanding issues and tenacious in seeking quick, creative solutions
Document processes
Excellent written and verbal communication skills and demonstrated ability to interact with all technical and non-technical members of the organization including senior management
Experience with statistical reporting and analysis
Project Management skills and/or substantial exposure to project-based work structures
Proficient with Microsoft products-Word, Excel, PowerPoint, Visio and Project Office
Candidate should be able to work alone and with a team to meet target dates. Must be autonomous and comfortable with a constantly changing environment while multi-tasking
Certified Business Analyst Professional (CBAP) is a plus
Experience with access and controls related activities
Experience with production/metrics
Experience with incident management, tracking, and reporting

Tech Ops Analyst Resume Examples & Samples

Responsibilities to perform tasks specific to department, team or subset of product or significant process
Manages multiple processes and can be responsible for important results within the function or unit. Examples would include resource reporting, vendor reconciliation and performance reporting to name a few
Effects decisions that impact the organization’s P&L – although impact may be moderate
Individual contributor role, with demonstrated mastery of an area of specialization broad exposure to general business functions. This include business case creation, vendor reporting, asset management and other areas as they apply to the organization
Conflict resolution, change management, influencing, project management, leadership, delegation and coaching skills
Ability to drive risk and control agenda
LOB, business process and procedures and business applications knowledge
Subject matter expert within function
Primary focus of the position is the resolution of complex business problems and execution of complex business transactions, processes and engagement
Ability to identify risks, establish contingencies for potential or real issues and articulate well-defined solution proposals that have direct impacts on business initiatives
Gathers, inputs and manipulates data for routine/standard business and/or financial analysis and reporting purposes
Validates accuracy of data and assists with report preparation
Helps solve problems and may distribute reports to internal and external audiences
Responsible for all activities in assigned area including developing and maintaining standards, and working on most complex/sensitive projects
Have project management responsibilities or may have responsibility for managing a process within the functional area
Coordinates cross-functional teams across multiple disciplines to assure compliance with objectives on high complexity initiatives
Works with project teams through project lifecycle from ideation to project execution, including the approval and demand management process, and ensures quality and timeliness of project completion
Participates in activities, monitors details, and sets priorities
Escalates project issues and risks appropriately, and drives them to resolution
Identifies and documents best practices, and drives implementation
Independently develops value-adding business solutions
Prepares standard and ad hoc management reports and presentations
Performs business analysis, process design and requirements development sessions
Preparing reports and statistics related to the various business initiatives and executive management needs
Consulting functional teams to obtain relevant data and insights on demand
Developing and measuring key performance indicators to track and evaluate vendors and peer groups
Coordinating with CBB BMO Office and Corporate finance Business Managers to ensure the forecasting process for various business related items
Forecasting resources and project hours
Planning small to mid-sized initiatives and formulating action plans
Executing Strategic Partnering with LOB Customers and various named vendors
Acquiring diverse application/service domain knowledge
Communicating upward to various levels of management
Driving cross-functional collaboration to influence projects and initiatives to support the fulfillment based on business objectives
Proficientin business applications knowledge such as Microsoft Excel, Word, PowerPoint and SharePoint
Proficientin Evaluation of impact to Total Cost of Ownership for applications and processes in their preview

Tech Ops Analyst Resume Examples & Samples

4+ year of experience in Application development with Java & J2ee technologies
Good understanding Object oriented design methodologies
Solid analytical & problem solving skills
Knowledge of XML, web services
Aware of database concepts and used any relational database like Oracle/DB2/SQL Server
The candidate must have strong technical, analytical and communication skills
Candidates must be able to manage multiple threads and changing priorities successfully
Technical knowledge or skillful in the following
.NET 1.1 - 4.0 (WPF, WCF, WF, LINQ, ASP.NET, ADO.NET, Multithreading, EntLib)
SQL Server 2012/2008/2005, T-SQL, SSIS, Oracle 8i/9i/10g, PL-SQL
Java / J2EE + Weblogic
5-7 year of experience in Application development with ASP.Net and C#

Tech Ops Analyst Resume Examples & Samples

5+ years of experience in information technology with an emphasis on ATM, Desktop, Server technologies in banking center environments is strongly desired
Must possess ability to exercise excellent judgment and decision making skills in the heat of the moment
Demonstrable working knowledge of incident/change/work request tools is required; HP Service Manager, ITSM, CMDB, TAMS are desired
Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
Must be able to work unconventional shifts
Certification or strong knowledge of ITIL concepts is very advantageous

Tech Ops Analyst Resume Examples & Samples

Bachelor’s Degree from an accredited college or university in related field
Minimum of 4 years of experience in data analysis, statistics, and data modeling
Demonstrated proficiency in Tableau, QlikView or equivalent data visualization/BI software
Experience in building forecast and predictive data models
Proven ability to understand process mapping and definition of continual improvement opportunities
Willingness to participate in all levels of project work when necessary and continuously serve as a team player
Excellent verbal/written communication and interpersonal skills
Strong analytical skills and Executive presentation skills
Must possess knowledge and experience of Microsoft Office and Share point
Must possess knowledge and experience of Business Objects, HANA and other Business Intelligence tools

Tech Ops Analyst Resume Examples & Samples

Minimum 3-5 years’ experience of infrastructure management in automated software delivery service field
Experience with Software installation packaging is desired (Wise Installer, Admin studio, Package studio, Install Shield, Wininstall, Radia packager)
Minimum 2 years’ experience with Microsoft Active Directory
Minimum 2 years working with any OS provisioning method or tool; ADS, RIS, PXE, BootP, Opsware, BladeLogic, Radia, HP Client Automation, Server Automation etc
Minimum 3 years system automation scripting; VB/VBS, REXX, SQL Scripts
Prefer experience in a large enterprise support environment (5000+ users)
Good understanding of industry best practices for product release and change control
Experience with VMWare or other virtualization platforms a plus
Professional working knowledge of network
Strong troubleshooting and initiative skill
Strong, clear communication skill; oral, written and email
Strong customer service focus and excellent interpersonal skills
Understanding Financial Services Industry

Tech Ops Analyst Resume Examples & Samples

Define project scope, stakeholders, risks and issues
Draft project plan, business requirements
Manage communication of status updates to stakeholders and Senior Management (Business Managers, Controllers, Compliance, Operations, Technology etc.) through presentations and reports used in different forums
Build and maintain working relationships with stakeholders in the different businesses our team supports and functions (e.g., Legal, Compliance, Technology, Operations, etc.)
Partner with stakeholders, providing guidance and analysis, helping identify and escalate issues/risks/dependencies and facilitating communication across teams
Partner with technology to ensure the design and build requirements meet business needs
Coordinate working group meetings, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items
Coordinate, plan and oversee the execution of testing across all lines of business
Provide root-cause analysis and process improvement recommendations when control gaps are identified
Partner with other functional areas to ensure seamless project execution and delivery, include coordination with cross functional or operational resources
Utilize existing business intelligence metrics and management reporting
Implement strategic initiatives related to new or enhanced security products and toolsets on supported platforms
Exercise a high degree of initiative and independent judgment in coordinating and prioritizing work
Identify opportunities to automate or streamline current processes
Experience with the following tools (and back-end databases) required: GEI/IDCert, ID Integrate, ARMS, IIQ, MIT, CRRs, CRT/CAA, Operational Dashboards, COMPASS, ART, P2, Inventory Engine, RSAM/EURC/IBID, IDOwner, EPV, SEAL, TAMS, Compass, Compliance Engine, DBPortal
Understanding of information security, key controls and how they impact the business from an operational or systems perspective
Ability to prioritize and execute on multiple, simultaneous, complex priorities
Large scale project manager experience
Strategic thinking and proven leadership skills
Excellent relationship building, team building and stakeholder management skills
Strong analytical, data management and problem solving skills
Strong written, verbal and presentation communication skills. Customer focused and professional
Ability to articulate complex issues concisely and communicate effectively and comfortably with senior people
Ability to thrive in a changing work environment, high level of energy and can work under pressure with minimal supervision
Ability to execute tasks under aggressive targets and effectively manage to changes in plan
Ability to critically challenge when warranted with the goal of resolving issues
Excellent working knowledge of MS SharePoint, Visio, Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project desirable

Tech Ops Analyst Resume Examples & Samples

Manage metrics reporting, KPI, KCI and design to conduct risk control process re-engineering
Manage communication status updates to stakeholders and Senior Management (Business Managers, Controllers, Compliance, Operations, Technology etc.) through presentations and reports used in different forums
Provide root-cause analysis and recommendations when control gaps are identified
Bachelor's Degree in Computer Science, IT, Business/Finance or equivalent experience
6+ years of Corporate Banking Industry or professional IT experience
3+ years experience in identity and access administration, global operations, business operations and/or technology risk management is required
Results oriented, strong analytical skills and attention to detail
Familiarity with IT risk management framework and control self assessment process is desired
Demonstrate effectively interact with senior management across diverse cultures
Experience with the following tools (and back-end databases) desired: GEI/IDCert, ID Integrate, ARMS, IIQ, MIT, CRRs, CRT/CAA, Operational Dashboards, COMPASS, ART, P2, Inventory Engine, RSAM/EURC/IBID, IDOwner, EPV, SEAL, TAMS, Compass, Compliance Engine, DBPortal
Industry recognized certifications (CISA, CISM, CRISC) recommended. #DI

Tech Ops Analyst Resume Examples & Samples

Detailed understanding of MQSeries messaging and how it functions in secure environments
Must be able to work with and leverage skills from other teams in the organization
Experience working in a customer facing role and part of a geographically distributed team

Tech Ops Analyst Resume Examples & Samples

Work closely with Operations Manager, other FTEs and FTCs on risk and audit remediation items
Ability to take complex direction and also work independently with minimal supervision
Pharos and Equitrac support
DR events support
P1 events support
5 years experience with windows Active Directory structure, security right and administration
5 years experience in developing detailed process workflow with automation orientation
5 years experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue
5 years experience using Windows scripting commands such as PowerShell
Knowledge of the business processes that are supported by the work flow. Excel, PowerPoint, Access and Word. 5 years experience with Excel

Tech Ops Analyst Resume Examples & Samples

Respond to daily endpoint security tool incidents
Maintain Infrastructure
Execute application changes and policy setting changes
Add and remove security blocks
Monitor system health of all applications
Candidate must have in depth knowledge patching of Microsoft products and packaging experience
Knowledge of browser user profiles, persistent and roaming. Experience in troubleshooting and providing solutions for complex web applications/sites, HTML5/CSS3/JS
Have in depth knowledge of Windows and OS X on physical and virtual platforms
Experience packaging customized applications in MSI, EXE, VBS, SWV, App-V, DMG/PKG and Bash
Have in depth knowledge of Group Policy Object design

Tech Ops Analyst Resume Examples & Samples

Provide operational leadership to teams and support of assigned control processes
Utilize metrics and perform root cause analysis to identify opportunities for process and access control improvements and increased operational efficiencies
Provide ongoing coaching to support employee performance development and career growth
Communicate with tech and non-tech resources and distill complex ideas and systems into simple concepts and processes that is comprehensible to a diverse audience
Oversee operational tasks to support and strengthen security access and controls
Collaborate and build consensus between operations and tech teams on projects from concept through implementation
Develop and document processes, procedures, business requirements, perform UAT and PVT testing
Develop and manage project plans to ensure ownership, accountability and adherence to timelines to ensure success
Perform data mining activities using SQL queries or other tools and complex data analysis to identify trends and gaps
Develop executive level reports and presentations to highlight trends, accomplishments, tactical n strategic plans
Bachelor’s Degree in a business or information technology related field
5 years management / leadership experience
Outstanding analytical, communication and problem-solving skills with the ability to develop solutions to complex analytical/data-driven problems
Experience in developing detailed process workflows with automation orientation
Solid understanding of operations and global banking business
Strong experience with Oracle, SQL, and Microsoft Office products: Visio, Excel, PowerPoint, Access, Word
2- 4 years experience in one or more of the following: IDCert, ITRC, RSAM, IBID, EURC, ID-INTEGRATE desirable
Knowledge of Identity and Access Management controls, principles, methods, and regulatory related obligations preferred

Tech Ops Analyst Resume Examples & Samples

Respond to daily operational tasks
Implement security solutions as well as
Perform computer system and/or network security vulnerability assessments and scans to identify, evaluate and mitigate security risks
Ensure availability/coverage of critical systems/agents
Prevent critical data loss
Resolve day to day incidents
Maintain application infrastructure
Automate testing/scanning/mitigation tools
Improve security infrastructure and reporting
Support compliance and audit activities
Have in depth knowledge with security tools Tanium, Bromium, DLP, SEP & EMET
5+ years of experience working in an endpoint security environment for both server and desktop platforms implementing changes and responding to incidents in 5 key endpoint security applications
Qualifying candidates must possess the ability to analyze and resolve complex issues along with implementing changes to the applications including frequent policy changes
Have the ability to look at day to day operations and monitoring and make suggestions to automate and streamline processes
Must have good verbal and written communication skills able to interact with team members, support teams, senior management and other internal customers
Strong documentation and analytical skills are required
5+ years of related experience in end user computing
Primary working hours will be daytime shift Monday – Friday between the hours of (7 AM - 6 PM) but work hour flexibility and overtime will be required to meet production support needs
Participation in rotating on-call duties providing 24/7 support is also required

Tech Ops Analyst Resume Examples & Samples

Provide architecture and engineering design of Core web browsers
Maintain the firm’s browser strategy and roadmap
Partner with LOB’s to ensure their browser needs are met
Provide browser security while maintaining functionality
Respond to frequently escalated site/web app issues
Engineer and deliver timely solutions when necessary
Candidate must have in depth knowledge of Internet Explorer, Firefox, Chorme and Safari

Rev Tech Ops Analyst Resume Examples & Samples

Revises and maintains training materials for teams as the depth and scope of these teams change over time
Revises/modifies materials to train employees and outsourcers to support: Terminals, PC Software Support, AgentConnect, Account Deposit, Bill Payment, self-service kiosk, and any new technologies not included in official training programs today
Works with MoneyGram Training and Instructional Design team to validate training materials and ensure proper training materials are written to support new product launches, etc
Subject Matter Expertise (SME) escalation support for trainers and Supervisors at vendor sites; Travels to deliver training on site or deliver remote training to level 2 or level 3 teams; provide training support to L1 trainers at outsource locations
Provides feedback regarding areas for improvement within training
Performs UAT testing, and works with teams to develop and execute test cases
Oversight/double checks validity of training, QA and skill check programs at vendor sites, ensuring the support teams are getting all the tools and knowledge they need to provide quality support to agents
Acts as backup knowledgebase approver: approves knowledge articles and process changes prior to publication
3-5 years hands-on experience supporting MoneyGram POS technology including legacy Money Order systems (TANDEM, Delta, DNet, DeltaWorks, PowerTransact)
3-5 years proven customer service experience, and must communicate clearly, courteously and professionally
3+ years’ experience with a service desk tool
Microsoft Office (Excel, Word, Outlook)
Strong demonstrated planning, problem solving, and analytical skills
Ability to create basic queries in a BI reporting tool (e.g., Cognos, Business Objects, ORACLE)
Excellent written and oral communication skills. Ability to communicate technical information to non-technical personnel
Remedy, INFRA, Service Center
Ability to anticipate problems, contribute innovative solutions to management
Proven ability to effectively lead teams and individuals through changes, adapting well to new directions in business requirements
Demonstrated ability to probe, diagnose and resolve customer issues. Excellent listening skills. Detail oriented
Ability to prioritize and handle multiple tasks, while working with minimal supervision

Tech Ops Analyst Resume Examples & Samples

Basic knowledge of SQL/PLSQL
Good at Control M and other job monitoring tools
Knowledge of HPSM, Sharepoint

100

Tech Ops Analyst Resume Examples & Samples

Ability to work in deadline oriented and controlled environment
Ability to demonstrate flexibility and adaptability to rapidly changing business and technology needs
Self motivated and proactive with the ability to work in a team
Ability to travel on short notice across region and/or internationally
Working knowledge of Risk & Controls within a technology environment
Excellent understanding of the international branch technology environment
Excellent knowledge of firm data protection standards
Excellent understanding of the firms media management tool sets (Vertices/ETRS/VDQ/VDAT)
Strong attention to detail, high level of accuracy and problem solving skills
Organizational, time management and multi-tasking skills
Strong presentational skill sets verbally, visible and written
General knowledge of Microsoft Suite with in depth knowledge of Excel
Strong communications, interpersonal, and consultative skills
Ability to take initiative and use proactive approach, exhibit sense of urgency
Excellent analytical ability and proficient technical skills

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