Supervisor Resume Samples

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MF
M Feil
Makayla
Feil
9794 Bayer Courts
Detroit
MI
+1 (555) 635 4995
9794 Bayer Courts
Detroit
MI
Phone
p +1 (555) 635 4995
Experience Experience
Phoenix, AZ
Supervisor
Phoenix, AZ
Denesik-Berge
Phoenix, AZ
Supervisor
  • Manage workforce according to the results provided, meaning that all employees are managed up or out depending on the chance and outcome of performance
  • Measure, communicate, and improve group performance statistics and act as an agent to support improvement activities that achieve established improvement goals
  • Directly responsible for the supervision of assigned routers including workload planning and management, coaching, development and performance management
  • Develop and maintain close working relationships with the Regional Company Area VPs, Area Sales Managers, Account Managers and Branch Managers
  • Assist and/or develop processes and procedures working with manager or cross-functionally with other supervisors to improve efficiency across Fulfillment site
  • Against key performance indicators and metrics and develop and execute strategies for improvement
  • Evaluate team performance, create and deliver performance reviews and developmental plans for team members
present
Detroit, MI
Supervisor
Detroit, MI
Morissette, Leffler and Zulauf
present
Detroit, MI
Supervisor
present
  • Makes recommendations to management concerning process improvements and leads this work to improve department performance and productivity
  • Monitor and assign work, develop employees; develop work plans and conduct performance evaluations
  • Assists with people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development
  • Works with manager to identify high potential and top performing staff and makes plans to stretch/develop these individuals further
  • Observes, coaches and improves employee performance by establishing and communicating clear performance expectations and standards of performance
  • Review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
  • Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Texas A&M University
Bachelor’s Degree in Business
Skills Skills
  • The ability to make sound and good decisions, strong attention to detail, excellent time management skills and the ability to problem solve
  • Good communicator able to communicate detailed data to a non-data literate audience and be able to pass on skills
  • Working knowledge of design for manufacturability, reliability, and serviceability
  • Ability to work in a high stress environment where decisions directly impact personnel safety, equipment reliability, and site profitability
  • Management skills (basic understanding of Profit & Lose / basic of quality management, etc)
  • Ability to work in a highly detailed environment yet be able to step back to assess the big picture
  • Ability to acquire knowledge of various applications to gain proficiency, and share knowledge with others
  • Basic to good knowledge of computers and shop floor computer systems
  • Knowledge of Universal Life, Variable Universal Life, and Private Placement Variable Life Products
  • Monitor all outstanding receivables and prepare reports for senior Mocatta management detailing current status of all New York receivables
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15 Supervisor resume templates

1

Supervisor Resume Examples & Samples

  • Manage general ledger and financial reporting functions ensuring all activity being booked conforms to Canadian General Accepted Accounting Principles (“GAAP”) which is IFRS. This will involve reviewing monthly financial statements/variances and supporting reconciliations, preparing Month-end Binders and ensure the completeness, accuracy and validity of these items
  • A key responsibility is ensuring timely completion of month-end and quarter-end deliverables to our US consolidations team
  • Preparation of legal entity financial statements and footnote disclosures
  • Raise any issues with senior management on a timely basis for efficient and appropriate resolution
  • Oversee the monthly / quarterly / and annual filings with the Canadian regulators (OSC, OSFI, MFDA, AMF) ensuring all information disclosed is accurate, timely, and required ratios are met at all times. Ensure consistency and appropriateness of accounting treatment for all reporting deliverables
  • Keep self and staff up to date with all new regulatory requirements affecting our business
  • Take a lead role and be a key contact person in delivering excellence to our stakeholders. Promote and be a key player in business partnering providing the Canadian business leaders with accurate, timely and meaningful financial information
  • Liaise and be principal contact person with internal and external auditors on annual audit, pension fund audits, and annual ICAAP deliverables
  • Be the lead person in Canada to our US headquarters on SOX controls, policy and procedure updates and annual legal entity budgeting
  • Review board reports for accuracy and quality of content prior to delivery to management
  • Supervise the cash-related/treasury function for Canadian operations ensuring daily excess cash is invested generating maximum returns while maintaining liquidity to meet payment obligations. Further coordinate the purchases and redemptions of seed capital and provide support on investments analysis
  • Provide leadership and mentoring to three direct reports. Develop, coach, motivate and manage performance of the team to achieve responsibilities of the department
  • Research technical issues and compose related memos
  • Assist in the creation, maintenance, and testing of accounting policies and procedures including documentation of process flows and internal controls
  • Participate in departmental projects
  • Bachelor’s degree or equivalent with emphasis in accounting or finance
  • Professional accounting designation – CA, CGA or CMA
  • Minimum of 5 years of progressive finance experience, preferably with exposure to the asset management industry
  • A solid knowledge of Canadian GAAP / IFRS. Experience with accounting and reporting issues and financial statement presentation
  • Solid understanding of our business, financial products and transaction flows that occur within it
  • Effective leadership and problem solving skills, and ability to multi-task and get the job done
  • People leader experience (1-2 years)
  • Good knowledge of internal controls and financial reporting best practices
  • Strong written and verbal communication skills with ability to deal with Senior Management in Canada and globally
  • Strong IT skills including exposure to automated financial systems including a general ledger and business desktop applications
2

Supervisor Resume Examples & Samples

  • Support various fund tax compliance requirements including the preparation or review of annual tax return filings, qualification testing, financial report excerpts, shareholder notices, and information for year-end tax reporting
  • Distribution planning and income forecasting for mutual funds
  • Oversight and development of tax staff
  • Contribute in the development of tax positions on matters of tax law and tax accounting policy affecting fund investments, fund distributions and elections, and other tax positions
  • Conduct research on tax issues, shareholder questions and other
  • Assist the Fund Tax Manager with special projects that support Fund Tax goals and objectives
  • 4-6 years of tax experience in a public accounting firm or industry position with exposure to the taxation of corporations, partnerships, trusts, and similar tax concepts
  • Bachelor's degree with emphasis on accounting, finance, or tax
  • Candidates who are familiar with Microsoft computer business applications, tax research products, and other tax and financial applications
  • Candidates who possess excellent oral and written communication skills and highly developed time-management and organizational skills
3

Supervisor Resume Examples & Samples

  • Assist in preparation and review of federal forms related to controlled foreign corporations, passive foreign investment companies, foreign partnerships, and foreign disregarded entities. (i.e. Forms 5471, 8621, 8865, & 8858)
  • Preparation and review of E &P / other book-tax adjustments
  • Assist team with federal and state tax audits
  • Assist in the preparation of the quarterly foreign income tax provisions, including foreign tax credit, FIN 48, valuation allowance analyses, and 10-Q footnote disclosures
  • Research the application of federal tax laws and proposed legislation to aid management decisions
  • Assist with Transfer Pricing documentation and other projects
  • Minimum of 3 years of corporate tax experience working in a Big 4CPA firm or a large multinational corporation with an accounting or tax Bachelor’s degree; a Master’s or CPA preferred
  • Experience in U.S. international tax preferred
  • Experience in transfer pricing a plus
  • Must demonstrate excellent technical research skills, excellent Microsoft Excel, Word and PowerPoint skills
  • Demonstrates strong communication skills, both written and oral
  • Well organized and hands-on with strong analytical skills
4

Supervisor Resume Examples & Samples

  • Oversee the Tax Operations Team whose daily responsibilities include, but are not limited to, the following
  • Review of all capital changes to ensure application of proper U.S. Income Tax consequences as well as responding to inquiries relating to the transactions from both internal and external clients, verify the processing and related basis adjustments in Global Plus
  • Adjustments to tax cost records on Global Plus, a multi-currency trust accounting system
  • Research and implement all return of capital and income adjustments to client positions
  • Respond to inquiries on how transactions are processed based on U.S. Income Tax consequences
  • Review the correctness of transactions produced by the Corporate Actions Group and other groups within Fiduciary Operations
  • Provide guidance, verification, overview, review and possible postings of amortization and accretion, cost basis adjustments on REIT return of capital, cost basis adjustments on OID and identification and adjusting of wash sales
  • Propose and advise on functionality improvements needed to various systems to properly account for the taxability and impacts to client level reporting. As necessary, document requirements for use in the development of process or automation improvements
  • Review and check processes performed by Tax Operation Analyst
  • Weekly NRA withholding tax and deposit of funds with IRS along with annual Form 945 preparation
  • Bi-Weekly review of backup withholding and deposit of funds along with annual Form 945 preparation
  • Annual reconciliation of IRS B-Notices
  • Recertification of IRS Form W-8 BEN as required
  • Act as liaison with KPMG, one of our tax vendors, to coordinate that all OneSource tax system changes are documented and sourced back to Global Plus to improve processing of transactions through the tax bridge
  • Ensuring compliance with and preparing of documentation for the Tax Reclaim process
  • Oversee communication with the Internal Revenue Service (IRS) and Foreign Tax Authorities by phone or email regarding client certifications or tax reclaim filings
  • Oversee the reconciliation of tax reclaim transactions with sub-custodians, clearance accounts, and trust accounting system
  • Periodically review procedures and processing of cost basis, inventory method selection, asset transfer statements or any other processing against IRS regulations to ensure compliance, working with the Tax Services Department. Monitor tax law changes and proactively propose/advise on process/system changes needed to implement new tax regulatory changes
  • Provide support and participate in focus groups related to Global Plus processing
  • Partners with Client Services Teams both proactively and reactively in order to enhance relationships and/or respnd to client's needs by
  • Taking the lead on complex issues and taking necessary actions
  • Introducing creative alternatives to inefficient activities
  • Assisting with client meetings and inquiries
  • Performs and assists with other Operational tasks, such as
  • Creating and implementation policies and procedures
  • Maintaining Business Continuity Plans
  • Participation in Vendor Management Program
  • Involvement in projects related to tax processing and other department initiatives
  • BA/BS in accounting or related field; a Graduate degree in Tax is a plus
  • Financial investment products experience a plus
  • Investor 1099 reporting experience a plus
  • Global Plus and tax withholding experience preferred
  • Knowledge of Global Plus or similar investment portfolio accounting system desirable
  • Knowledge of OneSource or similar tax system desirable
  • Experience with IRS Form 1099 reporting desirable
  • Tax research experience required
  • Knowledge of tax research tools including Wolters Kluer Capital Changes online service and other corporate actions references
  • Strong analytical skills and proactive decision maker
  • Competent in MS office suite, particularly Excel
  • Competency in various tax research tools such as RIA, CCH, etc
  • Must be well organized and detail oriented
  • Courteous and professional communication skills
5

Supervisor Resume Examples & Samples

  • Supervise daily operations of the team and deliver quality of service to customers
  • Handle customers’ enquiries and issues
  • Deal with operational enquiries from regulators
  • Handle bankruptcy cases and death benefits arrangements
  • Prepare/Review scheme valuations, financial statements and customised financial analysis reports
  • Arrange scheme audit and deal with scheme auditors’ queries
  • Ensure timely submission of all statutory returns
  • Prepare operation materials to support trustee / service review meetings
  • Attend operational review meetings
  • Provide operation support to new business
  • Responsible for ad hoc tasks and special projects
  • Recommend and implement service / efficiency improvement
  • LI-MM2
6

Supervisor Resume Examples & Samples

  • Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
  • Assist and support restaurant/music hall staff in any of their job functions as needed
  • Conduct informative and motivational pre-shifts
  • Direct interaction with server trainers/Blues Buster and trainees
  • Conduct 100% table visits
  • Ensure that service is up to HOB standards
  • Assist Manager on Duty in programming “specials” into micros system
  • Assist in perceiving and troubleshooting potential problems
  • Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
  • Responsible for bank and adherence to HOB cash handling policy
  • Assist in filling “change” requests from bartenders and servers
  • Maintain HOB safety and sanitation standards
  • Assist other employees and departments as needed
  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
  • 3 years supervisory experience in high volume restaurant/music hall environment
  • Working knowledge of restaurant operations
  • Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
  • Skill in leadership, guest relations, decision making and staff schedule maintenance
  • Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
7

Supervisor Resume Examples & Samples

  • Maintain daily labor/timesheets
  • Conduct semi-annual evaluations of Foundation Staff. Propose raise recommendation to Assistant General Manager
  • Follow up/follow through of subordinates in reaching goals (continual coaching and counseling)
  • Housekeeping – conduct walk through
  • Cost control on labor, F&B, Liquor
  • Facilitate proper inter-departmental communication and organization
  • 3 –5 years high volume experience with a VIP club or upscale hospitality establishment
  • Ability to work late hours
  • Fine Wine knowledge
  • Food Preparation/presentation
  • P& L Reports
  • Guest Relations
8

Supervisor Resume Examples & Samples

  • 2 – 3 years culinary/food styling experience
  • 1– 2 years supervisory experience
  • Proven creative/styling skills
  • Necessary to be able to forge relationships with various levels of authority and act with integrity using customer service skills
  • Team player with proven ability to drive results
  • Experience with Microsoft Word, Excel and Outlook
  • Ability to work individually and cross-functionally to develop consensus and deliver the best outcome for the organization
  • Ability to work efficiently on multiple projects and meet tight deadlines
  • Detail-oriented, able to prioritize and multi-task in fast-paced environment
  • Valid Florida Driver’s License
  • Bachelor’s Degree in the Culinary Arts or equivalent
  • TV experience
  • Product display experience
9

Supervisor Resume Examples & Samples

  • Responsible for maintaining fiscal responsibility within the DC
  • Communicate and uphold Company policies and procedures
  • Conduct start-up meetings, communicate department expectations to all employees
  • Ensure that all employees are focused on standards / goals for the department
  • Create a positive work environment and develop ownership in department operations with your employees
  • Train employees on efficient production procedures and methods
  • Assist in all other departments as needed
  • Housekeeping and Safety
  • Excellent verbal / written communication skills
  • Be able to lift up to 50 pounds
10

Supervisor Resume Examples & Samples

  • Supervise and coach a team capable of delivering work to meet performance goals
  • Communicate appropriate context, standards and prescribed limits for direct reports
  • Implement team building and skill development
  • Build partnerships with the vendor community and internal stakeholders in the timely resolution of issues
  • Ensure that adequate systems, procedures, and controls are in place within the accounts payable expense, general and accounts receivable functions
  • Ensure that transactions are properly supported and approved in accordance with company policy and statutory requirements
  • Ensure that processing activities are completed accurately and in a timely manner
  • Review and approve specific transactions including; Citibank payments, AP prepared invoices, foreign repair invoices, and vendor chargebacks
  • Ensure that accounts payable master records are properly maintained and controlled
  • Prepare and update documentation on accounts payable procedures and schedules
  • Assist Accounts Receivable & Accounts Payable Expense/General Associates in the resolution of issues
  • Monitor debit balances and ensure that adequate follow-up is made
  • Assist the Manager, Financial Control in the development and reporting of performance metrics for the accounts payable function (e.g. vendor setups, invoice volume, debit balances)
  • Reconcile general ledger accounts applicable to the accounts payable expense and accounts receivable functions
  • Recommend and implement process improvement initiatives to increase efficiency and effectiveness within the accounts payable expense, general and accounts receivable functions
  • Perform testing activities as required for process changes/system upgrades
  • Business degree/diploma
  • Proven track record with a minimum of five years accounts payable experience and three years supervisory experience
  • Excellent track record in partnering with internal stakeholders and the vendor community
  • High level of proficiency with technology
  • Inspire with Service
11

Supervisor Resume Examples & Samples

  • Set an example for the entire team
  • Display a customer comes first attitude by training and holding our employees accountable for delivering legendary customer service
  • Motivate and lead the store team to provide the best service to our customers
  • Lead with integrity, honesty and knowledge which promotes the Quiksilver culture, values and mission
  • Provides employees with coaching, feedback, and developmental opportunities and building effective teams
  • Promotes effective leadership through example by setting standards that provide for a positive, safe and fun store environment
  • Assists the management team in opening, closing and various areas of operations
  • Adhere to all company policies
  • Must have ethical and moral compass
  • The ability to get along with customers and associates, must be motivated to lead others
  • Ability to manage multiple situations simultaneously
  • Must possess excellent communication (both oral and written), leadership and interpersonal skills
  • Strong problem solving and operational skills
  • Ability to manage and provide great service levels are at all times
  • 6 months – 1 year related experience and/or training; equivalent combination of education and experience
12

Supervisor Resume Examples & Samples

  • Minimum 5 years experience in Trade Compliance
  • Brokers Customs License desirable
  • Excellent communication skills, oral and written
  • Critical/Analytical skills
13

Supervisor Resume Examples & Samples

  • Handle staff adminstration of respective category team (e.g. performance management, roster arrangement, leave management, visual display and etc)
  • Perform inventory control (e.g. ensure optimum stock level; provide customers feedback on merchandises and etc.)
  • Conduct new staff orientation of product knowledge and customer service standard
  • Debrief product knowledge on regular basis
  • Act as back-up for the Operations Support Team head during his / her absence
  • Act as liaison with different departments (e.g. Merchandising, Visual Display, After Sales Service Department and etc.)
14

Supervisor Resume Examples & Samples

  • Ensure brand fit consistency is maintained seasonally. Work closely with new vendors on fit/construction requirements
  • Responsible for day to day cross-functional partnership with Design, Sourcing Managers and Quality Assurance
  • Manage the day to day development of product line that adheres to seasonal calendars and sourcing strategy. Track fit sample progress on T&A’s from vendors
  • In conjunction with Management, develop consistent size and fit standards; grade rules and tolerances; construction and quality standards; standard pattern blocks and tech pack blocks; how to measure standards. Ensure all manuals are updated and distributed. Develop spec/construction blocks at start of each season.6. Create manufacture ready technical specification packages at start of each season
  • Collaborate with QC/Audit/Sourcing department in reviewing/resolving production quality issues
  • Manage assigned technical designer(s)
15

Supervisor Resume Examples & Samples

  • Filling retail stores and international customer orders
  • Proven ability to handle multiple tasks, organize and coordinate activities effectively in complex situations
  • Receiving finished goods & safely storing items with accurate inventory records
  • Overseeing cycle counts and reconciliation activities
  • Ability to read, analyze and interpret policies, procedures and other business practices, guidelines and documents
  • Establishing or adjusting work procedures to meet distribution demands as dictated by production schedules and work flow
  • Interpreting company policies to workers and enforcing safety regulations
  • Continuously improve warehouse operations through the use of lean enterprise practices
16

Supervisor Resume Examples & Samples

  • 1-2+ years of related luxury or specialty retail sales experience
  • Strong organizational skills; ability to multitask and prioritize
  • Ability to accurately and efficiently operate cash register while following cash handling procedures
  • High level of initiative/self starter
  • Strong leadership ability and sttrong time management skills
17

Supervisor Resume Examples & Samples

  • Provide supervision, guidance, technical support, coaching and training to assigned team/s
  • Plan, organize and control activities of team/s and communicate clear expectations regarding department and individual goals
  • Create and foster an environment that makes work enjoyable
  • Observe team performance and (alert team leaders) to provide coaching on areas requiring improvement
  • Full understanding of business/performance metrics and impact across Fulfillment sites
  • Identify barriers to performance and assist manager in identifying/analyzing root cause and effect and develop action plans to resolve
  • Ensure daily production targets are met for team/s by focusing on resource planning and developing contingency business plans based on company sales performance
  • Assist and/or develop processes and procedures working with manager or cross-functionally with other supervisors to improve efficiency across Fulfillment site
  • Develop "continual training" strategy for non-exempt employees within area and cross-functionally with other supervisors
  • Assist with development of quarterly/annual department budgets
  • Coach Leads in reviewing production requirements and assigning employees to tasks
  • Conduct daily interaction with team leaders and staff to provide feedback on performance, progress toward goals, safety topics, operational results and business updates and seek input from staff on methods to impact efficiency, accuracy and safety
  • Interview, hire and terminate employees
  • Complete Performance Reviews, PDP's and counseling of individuals on team
  • Review/approve PTO and cross punches of employees on team
  • Point of contact when manager is out of office
  • Other projects and responsibilities may be added at the manager's discretion
18

Supervisor Resume Examples & Samples

  • Perform daily NAV impacts review associated with outsourced funds and ensure any activities impacting the NAV is researched and accurately recorded in the NAV
  • Review pricing exceptions report to ensure that exceptions are validated
  • Ensure issues are resolved in timely manner
  • Review cash and asset reconciliations outstanding items provided by the administrators for potential material impact and ensure timely resolutions
  • Liaise with other SME within FTS on issues that require SME in their specific area of responsibilities
  • Act as a main contact for the administrator as it relates to the day to day operational issues associated with outsourced funds
  • Ensure requirements for internal and external parties are managed efficiently and effectively
  • Ensure that all periodic tasks are completed timely, reviewed for accuracy and provided to appropriate parties by required deadlines
  • Coordinate CSRC requests for new complex securities with CSOC. Work with administrator & CSOC to obtain operational sign-off from all parties
  • Provide oversight for Product Events, including completion/review of account setup forms and working with administrators to ensure smooth implementation
  • Review and ensure that all procedures and documentation relevant to the oversight team activities are up-to-date
  • Perform monthly service report for management
  • Ensure that updated CBT rates are provided to the administrators
  • Coordinate with the administrator and other FTS BU as required for fund audit
  • Participate in annual due diligence with administrators
  • Provide oversight for NAV errors by reviewing error memos, materiality worksheets and ensure that controls are properly implemented as required by the administrators
  • Prepare board reporting materials
  • Review and assess risk ratings
  • Pricing policy review with prospectus – ensure administrator is pricing in accordance with our internal fund valuation policy
  • Provide ad hoc analysis and reporting as needed
  • Work with administrators on enhancement initiatives and act as the lead for the initiatives. Examples include enhancement or changes to regulatory requirements or work flow processes
  • A college diploma in accounting/business or equivalent experience is required for this position
  • Graduate level accounting, finance or business courses would be viewed favorably
  • Working knowledge of mutual fund industry regulations is required
  • Experience working with automated financial systems, including a general ledger is required
  • Completion of local Regulatory Security Courses
  • Professional qualification in finance, accounting or management (CPA, Merit Awards, HNC, HND, CMA, CFA) would be viewed favorably
19

Supervisor Resume Examples & Samples

  • Accountable for executing the daily workflows for servicing and delivering DATG, DADT, and DMD assets to all Non-Linear distribution platforms
  • Supervise the daily Non-Linear platform servicing initiatives in a results-driven environment. Fulfill objectives, both short and long term, that facilitate the daily workflows of internal teams and external vendors and ensure the prompt delivery of compliant content. Supervise the work priorities of the servicing Coordinators team
  • Supervise the acquisition, file duplication, closed captioning, metadata packaging, and distribution of servicing elements for multiple areas
  • Assist in onboarding new client specifications, both internally and with external vendors, for transcoding and packaging of content
  • Liaise with representatives from multiple external departments, Programming, Production, Standards & Practices, Digital Media, TV Editorial, and disseminate appropriate information to direct report and the greater department as needed
  • Evaluate technical rejections and work with internal groups, external vendors, and/or external Licensor and Production contacts for resolution
  • Analyze and resolve technical issues related to digital content encoding and transcoding along with associated delivery and transport mechanisms. Troubleshoot discrepancies and resolve them effectively with internal and external partners
  • Utilize both internal and Studio databases to ensure proper version control of all inventory and distribution elements
  • Evaluate, plan, prioritize, delegate and/or execute servicing projects with Coordinators and react to changing demands and timelines by reallocating departmental resources. Supervise work priorities for Coordinators and monitor that work for accuracy, timeliness and adherence to departmental SOP’s
  • Daily supervision of inventory tracking systems. Monitor, track and update (when necessary) status of elements for distribution
  • As required, supervise outsourcing of work. Communicate with vendors for the creation of deliverables for DANG, DADT, DMD, and other associated EST and VOD distribution partners. Create related purchase orders, troubleshoot, and track vendor issues
  • Assist in training existing and new personnel as to current servicing and Operational procedures
  • Coordinate the acquisition and receipt of both long form content and short form elements for digital distribution
  • Generate POs, Duplication Authorizations, and Work Orders as needed. Maintain/update the status of digital assets in appropriate systems
  • Contribute to effective and efficient execution of assignments, which may involve coordination between several internal and/or external teams, worldwide
  • Liaise with various DATG business partners including: Sales, Contracts, Legal, Finance, Affiliate Relations, Marketing, Programming, and others to obtain all information and associated metadata required to fulfill servicing orders accurately and timely
  • Assist Manager in collaborating with other members of the Distribution Operations team and DANG to ensure that Non-Linear servicing is operating as efficiently as possible, eliminating overlap
  • Assist Manager in identifying areas for process improvement and fulfilling various projects as necessary. Provide, when required, research and reports on digital media delivery volume, procedures, and functions
  • Seek opportunities for skill development and technical training as technology, workflows and best business practices constantly evolve
  • Minimum of 2 years of media distribution or television operations experience
  • Experience with media distribution to EST, VOD, and SVOD platforms and an understanding of nonlinear workflows & technical specifications
  • Strong communication, collaboration and interpersonal skills
  • Ability to prioritize work according to business needs
  • In depth knowledge of audio/video file formats, metadata XML, film formats, frame rates, video resolutions, aspect ratios, broadcast audio configurations and electronic delivery technologies
  • Experience with media processing tools including Final Cut Pro, Avid Media Composer, QuickTime Pro, MacCaption, Compressor and video tape formats including D5, D2, DVC Pro, HDCAM SR, Digital Betacam, Betacam SP
  • Strong understanding of production and post-production workflows and best practices
  • Knowledge of content security technologies and policies
  • Broadcast/Cable television, Studio, or Post Production house experience
  • Operational/Technology experience
  • AA degree
20

Supervisor Resume Examples & Samples

  • Minimum 2 years working experience, preferably from a financial services institution / credit card industry
  • Relevant experience in managing a team will be an advantage
  • Must be an extrovert
  • Good oral and written communications skills and the ability to work well between multiple departments and with all levels of associates
21

Supervisor Resume Examples & Samples

  • Supervisor and Coordinate daily activities of each Workforce Planning Specialist
  • Builds teams and promotes teamwork through consistent interaction, effective coaching and unifying team members to create an engaging environment
  • Perform complex data analysis to determine staffing requirements and call volume trends and forecast
  • Perform root cause analysis for operational impacting issues
  • Maintain Workforce Management SOPs
  • Facilitate various WFM Presentations such as New Hire Presentations
  • Assist as backup to WFM Manager and Analyst, when necessary
  • Provide guidance to leadership for weekly and daily planning to ensure a consistent customer experience
  • Facilitate project management activities, may lead or participate in project teams for workforce planning or enterprise wide initiatives
  • Prioritize workforce planning strategies along with day-to-day activities
  • Coordinate with Line Leadership team to schedule offline activities to balance Service Level Objectives
  • Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems and trends
  • Must possess excellent computer skills including Advanced Microsoft Office Application (Word, Excel, Outlook and Powerpoint)
  • Intermediate Knowledge of Microsoft Access
  • Must have the ability to multi-task, possess excellent organizational skills, effectively prioritize work and continually meet deadlines
  • Must have ability to work in an environment with minimal direct supervision, where a high degree of creativity and latitude is expected
  • Must possess excellent verbal and written communication skills, strong interpersonal skills required, possess basic math ability
  • Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy in a fast paced environment
  • Must have experience in large call volume and headcount call center
  • Must have project management experience
  • Be accessible 24x7 to provide leadership updates on service level performance issues
  • 3-5 years Workforce Management experience in an Analyst or Supervisor role
  • Basic understanding of Avaya CMS Reporting System
22

Supervisor Resume Examples & Samples

  • Bachelor’s degree or equivalent industry experience
  • Experience supervising staff in the financial services industry
  • Advanced degree and/or professional certification an asset
23

Supervisor Resume Examples & Samples

  • Assist in recruiting and hiring new customer service representatives. Responsible for training new hires and identifying additional training needs for each assigned team
  • Provide timely performance reviews to direct reports using the VF Talent Management process
  • Attend weekly supervisor meeting. Prepare and facilitate weekly communication with CSR's in team
  • Manage the order base for assigned territory; including cancel date management; incompletion log errors; QA issues; VAS issues; releases to the Distribution Center, etc
  • Manage ad hoc operations projects/tasks as required among cross-functional Outdoor Coalition groups, including sample orders, NP revision projects. 7. Take overflow calls and escalated calls. Monitor daily phone reports
  • Assist members of the customer service management team in supervisory duties as needed
  • Maintains professional and technical knowledge by attending workshops; reviewing professional publications; networking; participating in professional associations
  • Contributes to the team effort by completing related results as needed. Performs these and other duties as assigned
24

Supervisor Resume Examples & Samples

  • Two to three years prior retail experience in similar retail environment
  • Detail oriented
  • Proactive ability to multi task and prioritize
25

Supervisor Resume Examples & Samples

  • Coordinate between Direct and Wholesale departments to ensure that proper work flow is achieved on the shift
  • Ensure that all Associates are trained on standards/goals for the department that they are working in
  • Direct supervision of both the packing and picking departments, and act as support supervision for all other work areas on the shift
  • Enforce progressive disciplinary policies with Department Manager
  • Handle Associate issues. Address Associates needs and communicate the issues to the Department Manager
  • Track progress and make hiring recommendations to Department Manager and Human Resources regarding Associates during their 90 day probationary period
  • Ongoing training of associates on efficient production procedures and methods
  • Housekeeping. Identify preventive maintenance and potential safety concerns
  • Loss prevention controls. Assure that LP controls are being followed
  • Continue to improve warehouse systems knowledge and competencies for yourself and your Associates
  • Participate in and/or conduct start up meeting
  • Communicate department expectations to all Associates
  • Cross train Associates in all departments to build depth in all departments
  • Provide necessary equipment and supplies to support staff
  • Assists in all other departments as needed
  • All other duties as assigned by Manager
  • College degree in Logistics, Accounting, Finance, Industrial Engineering or Business Management preferred
  • APICS certification preferred
  • 3-5 years of post-college business experience preferably in an inventory control environment
  • Microsoft Word
  • Lotus Notes, Outlook, or equivalent Email system
  • Knowledge of Sterling, Manhattan Associates WMS software or equivalent WMS systems
26

Supervisor Resume Examples & Samples

  • A minimum of 5 years of experience with internal audit, risk management and/or regulatory compliance
  • A minimum of 3 years of experience in the financial services industry within asset management, capital markets, and/or banking
  • Solid experience and knowledge of internal controls, including documenting control processes; testing internal controls; developing workpapers and documentation of audit findings
  • Strong presentation, communication, and people skills
  • Applicable certifications such as CIA, CISA, CAMS, etc
27

Supervisor Resume Examples & Samples

  • A passion for the Brooks Brothers Brand and delivering outstanding customer service
  • Proven track record of increasing sales and consistently ranking as a top performer
  • Selling/management experience in a high volume environment
  • Understands how to exploit marketing tools, merchandising locations and merchandise presentation to maximize sales
  • Communicate merchandise needs and trends for the store to Store Manager in order to maximize sales
  • Minimum of 1 year of sales experience, preferably in luxury or designer apparel
28

Supervisor Resume Examples & Samples

  • Drive sales performance, shrink and payroll to exceed store goals
  • Coach and inspire associates in creating, teaching and demonstrating a specialized shopping experience with uncompromising customer satisfaction
  • Develop enduring relationships with clients to maximize sales results
  • Professionally engage the community through marketing and outreach with relevant organizations to initiate events that lead to sales portfolio growth
  • Assist with networking, attracting and hiring market top talent
  • Communicate merchandising needs and trends to store manager and support company initiatives relating to visual presentation of fixtures and product
  • Champion corporate social responsibility efforts by fostering community relationships
  • Passion for the Brooks Brothers Brand and delivering outstanding customer service
  • Minimum of 1 year of sales/supervisory experience, preferably in luxury apparel or a customer centric environment
  • Bilingual skills preferred but not required
29

Supervisor Resume Examples & Samples

  • Provide expertise and guidance to the staff in resolving problems/issues to ensure timely and accurate release of NAV and distribution factor information
  • Sign off on NAV impacts greater than stated thresholds, seek further authorization if required
  • Investigate complex accounting or system related issue occurring within the funds and determine appropriate course of action, including involving FTT where appropriate e.g. complex corporate action or failed auto post
  • Ensure that all daily work is performed in accordance with department policy and procedural guidelines
  • Ensure that all month end and fiscal year end packages are completed accurately, reviewed and provided to P&CS and TAX by required deadlines
  • Review periodic audit reports prepared for assigned funds at reporting periods in accordance with P&CS and Audit package requirements
  • Review of KPIs (key performance indicators) and or MORs (management operating reports) as per department requirements
  • Acknowledge requests and liaise with NAV Services to ensure external and internal audit requests are completed timely and identified issues are resolved for applicable funds
  • Suggest improvements to departmental workflows, review internal policies and procedures and update as required. Leverage and adopt global best practice where feasible
  • Provide leadership, expertise and technical support in the completion of departmental projects
  • Strong leadership, analytical and organization skills with the ability to work in a fast-paced, team-oriented environment
  • Must be able to lead others to meet deadlines
  • Flexibility throughout all aspects of the individual’s daily work, specifically during disaster recovery periods
  • Ability to analyze problems and determine and/or recommend resolutions
  • Provide over-sight for team deliverables and conduct reviews to ensure accuracy and timeliness of deliverables
  • Solves problems of difficult scope and complexity, refers to policies and practices for guidance
30

Supervisor Resume Examples & Samples

  • Supervises all functions of the Wire Transfer department to ensure prompt and accurate turnaround on all work requests
  • Oversees the timely resolution of general ledger and customer ledger differences
  • Responsible for the timely resolution of problems. Strategically plans with the assistance of management, implements projects and efficiencies to improve customer service delivery
  • Supervises the Wire Transfer staff by acting as a resource, conducting effective performance reviews, one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
  • Strategically reviews processes and procedures to ensure staff have the proper tools to effectively and efficiently do their jobs
  • Daily and weekly oversight of policy and procedures for Wire Transfer
  • Two to three years of supervisory experience in customer service or brokerage operations
  • Ability to independently organize and prioritize workloads and deadlines without direction
  • Strong PC skills with knowledge of the Microsoft Office package
  • RBC employs more than 79,000 full-and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries
31

Supervisor Resume Examples & Samples

  • Supervise and direct the daily workflow of one or more unique production processes or multiple related processes within operations
  • Train new employees, provide ongoing coaching/feedback, recognition, development and performance management
  • Handle escalated issues, provide risk oversight and ensure compliance with regulatory requirements
  • Recommend changes to standardize processes and procedures
  • Establish and maintain credible, professional relationships with internal business lines and external customers and/or vendors
  • Participate on project teams as required and represent area(s) programming requirements, process changes, and testing needs
  • Refer to department manuals for instructions, task assignments and work functions required for the specific role
  • Series 7 or Series 99 license or the ability to complete it within 90 days
  • Four years of job related experience in business, finance, customer service and/or accounting/bookkeeping
  • Previous experience in the securities or banking industry preferred
32

Supervisor Resume Examples & Samples

  • Oversee day-to-day CDS workflow and support Singapore/Hyderabad Operations team to ensure corporate service goals and metrics are met
  • Review and analyze productivity and quality reports. Share any identified issues with parties involved (Management, Sales, TAC, FTT, Operations etc.) and follow up to ensure final resolution
  • Ensure that a high level of service is consistently maintained in all customer contacts and that the service is provided in accordance with Company policies, CDS benchmarks and regulatory requirements
  • Ensure escalated issues and complaints are resolved in a timely manner
  • Responsible for employee performance management including employee development, coaching and counseling, mentoring, performance feedback, disciplinary issues; training, interviewing and hiring
  • Coordinate and facilitate strong working relationships with internal and external business partners. Liaise with other TA offices to ensure the seamless completion of customer requests and transactions
  • Ensure timely policy/procedure changes are recorded as appropriate and communicated to staff. Ensure compliance standards are adhered to. Manage cross-department consistency. Ensure proper training procedures are implemented
  • Develop, implement and monitor performance and service metrics for phone and written correspondence
  • Continually review staffing levels against business volumes and manager resources accordingly
  • Keep abreast of current market conditions, fund and company policies and all procedural information. Maintain knowledge of all applicable investment and regulatory changes
  • Serve as a technical resource for staff and internal / external business partners
  • Actively contribute to International TA projects by participating in project teams, developing business requirements and completing UAT when necessary
33

Supervisor Resume Examples & Samples

  • Direct staff responsible for receipt and processing of files, posting of premium payments, accounting reconciliations, and billing and refunding of premium
  • Direct staff responsible for clearing of transmission errors and suspense items associated with account premium files. Also oversight and monitoring of balancing, reporting, and tracking of monthly processing
  • Ensure procedures and processed work adheres to state and federal regulatory requirements regarding disbursement processing and sending of funds
  • Oversee departmental premium reporting on a monthly, annual, and ad hoc basis
  • Oversee completion of all monthly account processing including premium application, suspense clearing, error resolution, and balance reduction/clearing
  • Coordinate resolution of policyholder service issues with other departments, including Customer Service, Compensation, New Business, external marketing organizations and other internal departments as needed
  • Provide account specific reconcilliation as needed to insure appropriate processing is taking place
  • Coordinate and participate in all departmental audits and Sarbanes-Oxley activities as needed
  • Review and enhance written department procedures
  • Develop and provide personnel training
  • Evaluate overall performance of team as well as individuals. Coache and counsel team members both individually and together toward improved performance. Participate in interviewing and selection of new employees. Oversee training and development of new employees
  • Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules
  • Exhibit regular, reliable, punctual and predictable attendance
  • Bachelors degree or equivalent education and experience
  • Minimum of 1 year supervisory experience
  • Technical aptitude and sound knowledge of Excel
  • Related experience in Accounting/Finance preferred
  • 3 years supervisory experience preferred
34

Supervisor Resume Examples & Samples

  • Passion for building, leading and developing teams of software engineers and analysts
  • Knowledge of software development processes, tools and methodologies
  • Knowledge of network oriented, backend software architectures
  • Ability to handle multiple simultaneous tasks and streams of work
  • Engagement, excellence, open mind and eagerness for self-development
  • Knowledge of multiple aspects of project management
  • Good knowledge of SCRUM
  • Knowledge of air travel industry (air pricing rules will be a huge plus)
  • Knowledge of C++, Java or C# technologies (C++ will be a huge plus)
35

Supervisor Resume Examples & Samples

  • Well developed math, written, and verbal communications skills
  • Strong quantitative and analytical skills, including familiarity with financial and logistics standard calculations and a firm grounding in root cause analysis/process mapping
  • Proficiency in process development and implementation as well as demonstrated understanding of business systems, including database development/management and reporting applications such as MicroStrategy or Cognos
  • Exceptional PC Skills - including Excel, Access (or other Database Software)
  • Must be thorough, logical, and detail (data) oriented with decision making ability and a high degree of initiative and self-motivation
  • Ability to explain complex data sets in a clear and concise manner
36

Supervisor Resume Examples & Samples

  • Provide resources so that employees are properly trained on the POS, product knowledge, guest service, and sales generation
  • Snowsports background
  • Previous experience in rentals and rental POS (preferred)
37

Supervisor Resume Examples & Samples

  • Review customer requests, respond to inquires and resolve service
  • Experience: 5 -10 years payroll experience required, preferably in a medium to
  • Experience in processing multi-state payrolls preferred. Experience with
38

Supervisor Resume Examples & Samples

  • Provide quality service and interact with customers to resolve any problems that may occur
  • Monitor lot damage, and meet with Operations Manager on a regular basis to review and resolve potential lot operations problems
  • Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals
39

Supervisor Resume Examples & Samples

  • 3 years production related experience
  • Thorough familiarity with the entire remittance processing workflow including mail receipt patterns, account/delivery deadlines, system operation, and equipment and manpower capacity levels at each process function/step
  • Must display a high level of interpersonal skills to motivate, coach, and lead employees
  • Demonstrated analytical and problem solving skills are required
  • Must have proficient math skills
40

Supervisor Resume Examples & Samples

  • Direct the daily functions of a team of 5-12 associates according to established records handling policies and procedures to achieve goals and objectives within quality and productivity guidelines
  • Coordinate the activities and work flow of the unit to ensure all items are processed in an accurate and timely manner
  • Utilize knowledge and experience in exercising discretion and judgment to meet guidelines and resolve complex problems. Position demands the coordination of multiple priorities and a high attention to detail
  • Duties include monitoring daily work queues to ensure compliance and production requirements are maintained
  • Must be able to demonstrate leadership skills in recognizing potential issues, identifying root cause and take appropriate steps to resolve issues
  • Assess the needs and abilities of the staff and provide the necessary guidance and development to ensure satisfactory performance
  • Performs a combination of moderately to complex administrative functions associated with retrieval requests and fulfillment, quality review of employees work and monthly reporting capabilities
  • Ensure all compliance requirements are met
  • Comply with Bank privacy and secure document policy and processes
  • Engage team and foster an attitude of accountability and participation
  • A minimum of 3-5 years of production related experience. Previous records management experience preferred
  • A combination previous supervisory experience and a year previous loan specific experience in lieu of min 3-5 years related experience
  • Strong verbal and writen communication, organization, leadership, coaching, training, negotiation, analytical and problem-solving skills preferred
  • Strong computer knowledge, to include proficiency with Microsoft Excel,Word, required; Lotus Notes, MS Access and Power Point preferred
  • Ability to multitask and adhere to deadlines preferred
  • Extensive knowledge of organization products and lending processes and systems
  • Ability to lift 25 pounds on a regular basis preferred
41

Supervisor Resume Examples & Samples

  • A High School diploma or equivalent
  • Effective communication, leadership, coaching, negotiation, analytical and problem-solving skills
  • Ability to handle difficult customers
  • At least 3 years of production-related experience preferred
  • Strong computer knowledge, to include proficiency with all Microsoft Office programs
  • Ability to adapt to change
  • Process and policy improvement
  • Risk Identification experience
  • Supervisory/Management experience
42

Supervisor Resume Examples & Samples

  • A High School diploma is required
  • College degree, or significant work towards degree preferred
  • Typically a minimum of 3 years production related experience
  • Previous collections experience strongly desired
  • Effective communication, leadership, coaching and problem solving skills in working with the staff desired
  • Proficiency of Excel and Word required, Lotus Notes, Access, and Power Point preferred
43

Supervisor Resume Examples & Samples

  • Be a champion and primary liaison for Experience-based development. Work with management to
  • Natural and assertive leader
  • Exceptional communication skills (writing, listening, presenting, persuading)
  • Able to create SOW's to bid and schedule projects accordingly with the right team including
  • Must be creative, having familiarity with creative tools including- Photoshop, After Effects, Final Cut,
  • Master's degree in User Experience Design, User Interface Design, Industrial Design, Information
44

Supervisor Resume Examples & Samples

  • Equipment spare parts management
  • Interaction with customer departments and managers (Production Control, General Assembly, Paint)
  • Standard development and creation of procedure and methods
  • Procedures & PMs, develop & maintain proper documentation of: all necessary procedures; periodic maintenance tasks; equipment changes (electrical, spare parts upgrades, mechanical), etc
  • Maintain spare parts inventory. Identify and order needed parts, maintain tracking system
  • 5+ years of experience in supervision and leadership
  • 5+ years of extensive experience with trouble-shooting and correcting industrial equipment maintenance - breakdowns and failures
  • Robotic and controls programming skills
  • Maintenance experience in a vehicle paint shop on a journeyman level. Experience with aluminum car bodies is a plus
  • Proficient in using a CMMS database
  • Open minded , highly flexible, positive attitude
  • Good overall people management skills
45

Supervisor Resume Examples & Samples

  • Preparation of monthly / quarterly management accounts
  • Preparation of annual financial statements in accordance with UK GAAP / US GAAP / IFRS
  • Calculation of quarterly management fees
  • Calculation of carried interest and distribution amounts
  • Answering / investigating client queries (promoters / investors etc.)
  • Liaison with intermediaries e.g. lawyers / accountants
  • Dealing with year end audits and auditor queries
  • Occasional ad-hoc projects
  • Maintaining and developing client relationships for own portfolio
  • Preparing for and attending client meetings
  • Management of key deliverables in accordance with SLA’s or equivalent
  • Continually improve and update procedures
  • Adhoc transactions
  • Adhoc departmental project work
  • Professional accounting qualification (or part qualified with significant experience)
  • In depth knowledge of UK GAAP / US GAAP / IFRS
  • Ability to prepare final accounts from source documentation
  • Completer / finisher – ability to see tasks through to the end
  • Ability to prioritise effectively
  • Ability to work unsupervised
  • Ability to supervise and check work of more junior staff
46

Supervisor Resume Examples & Samples

  • 3-5 years Fulfillment/Distribution experience in a leadership role
  • Ability to inspire teamwork and create an environment that encourages teamwork and employee engagement
  • Ability to actively listen; speak and write professionally, clearly and concisely with individuals at all levels
  • Superior follow-up and follow-through skills
  • Previous experience in an engineered standards environment
  • Ability to action on priorities and utilize personnel and available resources; ability to keep work flowing as changes arise; ability to stay positive and on task
  • Proven problem solving, decision making and analytical skills
  • Experience dealing with conflict resolution
  • Experience working in a dynamic, fast-paced environment
  • Must be able to work weekends and holidays
47

Supervisor Resume Examples & Samples

  • Supervises and participates in all department activities. Includes setting priorities, providing work direction, monitoring performance and motivating staff
  • Oversees personnel functions, including interviewing and hiring staff, conducting performance reviews, resolving any personnel issues which arise, and handling any disciplinary actions
  • Assists in developing and maintaining department policies and procedures which satisfy corporate, investor, insurer, legal and regulatory guidelines and requirements
  • Provides input into preparation of the annual budget and department goals, and monitors monthly department performance against those budget and goal expectations
  • Responsible for ensuring compliance with VISA and VISA International Operating Regulations, TCF Policies, Regulation E for each of the TCF Financial Corp. affiliate banks, and contractual agreements with a third party processor
  • Responsible for daily settlement and reconciliation of Check Card general ledgers and DDA accounts. Ensure control over Check Card settlement dollars processed through third party processor and TCF’s Electronic Funds Transfer Department
  • Responsible for monitoring and maintaining plastic card order transmissions, special card orders, and card order rejects within TCF and with third party vendor and processor
  • Oversees monitoring of Check Card fraud/suspect activity reports. Coordinates and develops enhancements to current reporting system
  • Develops, maintains and reviews all departmental procedures, policies, reports and training materials
  • Prepares staff requisitions, conducts performance reviews, and makes hiring decisions. Responsible for all job functions within the department. Provides back up for other departmental supervisor
  • Responsible for updating Corporate Operations Management of departmental issues. Recommends and implements improvements in the departments daily operation
  • Performs other duties, responsibilities and special projects as assigned
  • 3-5 years Check Card experience
48

Supervisor Resume Examples & Samples

  • Oversee day-to-day operations of the Inbound and Outbound telephone groups to ensure that the departmental service standards, legal and administrative standards are maintained. Responsible for control of telephone service levels by monitoring telephone representatives with available software
  • Identifies and coordinates the resolution of all service issues including coordinating customer complaints with the manager of Client Services and other department leaders if required. Develops staff through coaching to ensure established telephone etiquette expectations are being met and adheres to Franklin Templeton policies and procedures
  • Review written correspondence items for effectiveness and accuracy before being mailed. Responsible for reviewing and approving request for transaction adjustments that may result in a fund loss situation or payment by Franklin Templeton Investments
  • Evaluate calls monthly (or as required) for representatives to ensure highest level of quality and regular feedback by randomly pulling, scoring and delivering evaluations to team members
  • Responsible for arranging regular team meetings, communicating corporate and departmental activities and service issues to the client service staff members and dealing with other departments and areas of the company
  • Actively participates in the interviewing, hiring, and performance management of departmental staff. Organizes and appraises staff performance
  • Participates in projects as assigned
  • Organizes and leads departmental initiatives as related to business area
  • Responds to clients in a timely manner as a priority. Works overtime occasionally in accordance with workload and call volumes
  • Successful completion of Canadian Securities Course (CSC) or IFIC
  • Previous client service or financial industry experience
  • Post-secondary education
  • Previous leadership experience or completion of leadership programs
49

Supervisor Resume Examples & Samples

  • Responsible for daily oversight of minimum funding requirements for the partnered funders
  • Verify employment based on established Policy & Procedures and documents information verified
  • Validate the loan approval and ensures all stipulations are met before loan is funded
  • Responsible for training of new personnel within the partnered team
  • Responsible for mentoring to the partner funding staff
  • Assist with phones
  • Additional duties as may be requested
  • 2+ years related work experience as a team lead, including Auto Finance Funding experience
50

Supervisor Resume Examples & Samples

  • Demonstrates good understanding of loan documentation
  • Demonstrates knowledge and understanding of loan documentation software
  • Demonstrates understanding of bank loan policy and regulatory compliance
  • Demonstrates general knowledge of Microsoft Office Products
  • Demonstrates strong attention to detail
  • Demonstrates good verbal and written communication skills
  • Demonstrates ability to multi-task and prioritize conflicting demands
  • Demonstrates good interpersonal skills and ability to coach other individuals
  • Good understanding of corporate organizational documentation
  • Good understanding of regulatory compliance
  • Understanding of Article 9
51

Supervisor Resume Examples & Samples

  • Oversee day-to-day operations of the Client Operations department, and support other areas within the Canada TA to ensure that the departmental service standards, legal and administrative standards are maintained
  • Within company and departmental budgetary goals, ensure proper staffing, efficient workflow, and timely and accurate processing of work
  • Responsible for reviewing and approving request for transaction adjustments that may result in a fund loss situation or payment by Franklin Templeton Investments. Identifies and coordinates the resolution of all service issues
  • Review written correspondence items for effectiveness and accuracy before being mailed
  • Perform continuous process review, and minimize inefficiencies. Proactively identify customer needs, issues and trends; recommend process improvements that are consistent with organizational objectives to management team for approval, and implement approved solutions
  • Represent the business unit by serving as a project team member or liaison on corporate, Investor & Dealer Services (IDS) and Client Operations wide initiatives. Serve as a technical resource for staff, internal and external customers. Ensure system enhancements meet the needs of Client Operations
  • Responsible for employee performance; develops staff through coaching to ensure expectations are being met and adherence to Franklin Templeton policies and procedures. Actively participates in the interviewing, hiring, and performance management of departmental staff
  • Responsible for arranging regular team meetings, communicating corporate and departmental activities. Ensure staff receives timely updates on procedure/policy changes; ensure compliance
  • 1+ years of business experience preferably in TA/IDS environment
  • Previous leadership experience and/or completion of leadership programs
  • Ability to maintain current knowledge of procedures, products, and workflows for specific customers and focuses (e.g., regulatory requirements, policy and procedures, financial reporting, etc.)
  • Ability to proactively identify customer needs and service trends and to communicate that information to organizational leaders with accompanying solutions that are consistent with organizational objectives
  • Ability to communicate effectively both verbally and in writing; demonstrate strong comprehension of verbal and written instructions; and exhibit excellent advocacy, negotiation and persuasive skills
  • Highly organized and attentive to detail with the ability to deliver excellent results within the established timeframes while managing multiple priorities
  • Ability to think critically and exercise independent judgment consistent with department and corporate guidelines
  • High level of personal accountability
  • Knowledge of Windows and MS Office (Word Excel, and PowerPoint), with strong proficiency in Excel
52

Supervisor Resume Examples & Samples

  • 60% - Processing
  • Develop technical expertise in area of responsibility and provide technical instruction on new/improved processes to appropriate audiences, primarily Manufacturing personnel
  • 25% - People
53

Supervisor Resume Examples & Samples

  • Coordination of global mobility services for key accounts
  • Management and administration of global EY technology tools used
  • Assist with proposal processes and gathering of fees across the Africa Sub Area
  • Building strong relationships with colleagues across the globe
  • Primary point of contact for key accounts
  • Implementing and developing processes to ensure efficient management of key accounts
  • Managing risk processes on key accounts i.e. client acceptance and continuance processes
  • WIP and debtors management
  • Report writing i.e. progress reporting and notes from meetings
  • Doing training and presentations to clients on the use of technology tools
  • Set-up meetings and preparing agenda's etc. for the meetings
  • Project management of projects across the Africa Sub Area
  • Assist with adhoc queries and projects in respect of clients and also internal Africa projects the ATCS team is working on
  • BComm Tax, HDip Tax, CTA or similar Tax qualification or studying towards tax qualification
  • Project Management, interpersonal, communication, administrative and organisational skills
  • Confident, pro-active and responsible individual
  • Good interpersonal and organisational skills
  • Able to demonstrate excellent reporting skills, both verbally and in writing
  • Strong ability to multi task - must be able to handle multiple requests from various people
  • Able to work under pressure ,Be able to adhere to deadlines
  • Proven ability to operate efficiently within a team
  • Self starter, can work with little supervision
  • Ability to liase with senior people at client level
54

Supervisor Resume Examples & Samples

  • 60%
  • Processing
  • Staffing
  • Provide effective leadership
  • Ensure that staff Individual Training Record (ITR’s) targets are met
  • Schedule and track training attendance
  • Evaluate training effectiveness
  • Day to day training and coaching employees
  • Issue deviations or investigations of various complexities and work with cross-functional departments to evaluate root cause, close them and implement appropriate corrective actions
  • Provide technical expertise to resolve manufacturing issues and interact with support groups to ensure production targets are met and product and process comply with cGMPs, product licenses and corporate policies. Ensure operational metrics and business systems (ERP, Inventory) are maintained
  • Revise, author and review Standard Operating Procedures/Batch Records
55

Supervisor Resume Examples & Samples

  • Assists manufacturing engineering and quality control in establishing quality standards and checks. Identifies opportunities for common mistake proofing
  • Anticipates safety, quality and productivity problems in work area and takes immediate action to correct unsafe conditions or actions. Ensures employees are appropriately trained in recognizing hazards associated and specific to their job. Leads accident/incident investigations. Promotes 5S activities in all work cells. Assists in conducting risk assessment on new and/or modified equipment and/or processes
  • Maintains vacation, overtime, off-line training and relief schedules. Analyzes daily/weekly/monthly production performance reports and initiates appropriate action. Identifies when and how to use temporary performance tracking tools. Monitors utilization of Kanban and Mafact systems. Uses standardized work as a management tool
  • Manages multi-skill development of employees using on-the-job training and training matrices. Presents new information to large and small groups. Administers and applies company policy consistently and fairly. Provides constructive feedback to all employees regularly. Establishes individual development plans by determining needed skills and knowledge. Participates in the hiring of new employees by interviewing candidates effectively and legally. Orientates new team members on processes, policies, procedures and people. Responsible for maintaining and developing team morale
  • Possess communication skills in order to work with internal and external contacts at all levels within the organization and represent the Company in a professional manner
  • Strong analytical, troubleshooting, and problem-solving skills for successful performance of job duties. Must have understanding of business issues relevant to job and Company operating procedures and connect these to work priorities and resolve problems
  • Ability to lead and develop others through support, training, etc. Must be able to manage staff toward departmental goals usually of a short-term focus
56

Supervisor Resume Examples & Samples

  • Responsible for loan servicing policies and procedures including: meeting operational standards, maintaining service levels, improving quality service, maintaining professional and technical knowledge and accomplishing organization goals
  • Develops, recommends, implements and supports strategies to maximize account penetration and collector productivity
  • Responsible for achieving daily and monthly goals as set by the department
  • Schedules, plans and communicates daily call campaigns as requested by management
  • Make recommendations concerning hiring, firing, advancement, promotion, or other changes of status for employees supervised
  • Responsible for planning, training, motivating, evaluating, analyzing and directing a team while insuring compliance and achieving maximum results for the company
  • Oversee and monitor performance as well as draft and administer performance reviews
  • Create schedules and enforce attendance policy
  • Review and approve timesheets for accuracy
  • 5 years of collection experience required, supervisor experience preferred
  • High school diploma or equivalent required, some college preferred
  • Ability to calculate figures and amounts such as past due balances, interest, and fees
  • Ability to learn and understand the regulations and methods of collection, skip tracing and due diligence
  • Excellent analytical, communication, problem solving and negotiating skills required
  • Ability to work well on a team and focus on results; exhibit adaptability and flexibility
57

Supervisor Resume Examples & Samples

  • May perform data analysis and reporting of departmental statistics
  • May facilitate process innovation and/or special projects assigned by manager
  • The incumbent is responsible for the supervision of an assigned unit, usually 10-15 employees, which can include both non-exempt and exempt staff
  • Performs other relate duties as assigned by management
  • Strong knowledge of MS Word, Excel and PowerPoint
  • Proven problem-solving skills
  • Time management and organization skills
  • In-depth knowledge of documents, procedures, measures and terminology of the department
  • Knowledge of departmental software
58

Supervisor Resume Examples & Samples

  • Must be proficient in all Commercial processes and business rules
  • Daily oversight of all Salesforce.com queues that represent various states of readiness in order to complete. Be prepared to identify and resolve issues in all Order Management systems through vigilant monitoring of the various queues and order states
  • Analyze and perform root cause analysis of the daily invalid and rejected orders to assure continuous improvement
  • Responsible for facilitating training and internal coverage of the Order Management Representatives and acts as a mentor; motivating and assisting in their development
  • Attend conference calls and be prepared to discuss order provisioning failures with trend analysis
  • Act as a liaison between Order Management, Sales Support and Order Fulfillment
  • Assist in creating and maintaining documentation of methods and procedures
  • Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service
  • Prioritize workload and adjust accordingly as situations change
  • Commercial Operations experience preferred
  • 1-2 years experience as a lead or supervisor
59

Supervisor Resume Examples & Samples

  • Supervises and participates in all Accounts Payable activities including setting priorities, providing work direction, monitoring performance and motivating staff
  • Maintains a training program for all employees and assists in the training process to ensure compliance with department policies and procedures. Communicates effectively with staff to ensure the department is operationally prepared to handle all assigned responsibilities
  • Provides feedback to manager on all important matters and developments relating to customers, the department or staff and initiates appropriate action when required
  • Ensures payment for goods and services on behalf of TCF Financial and its subsidiaries
  • Develops and updates the Business Expense Policy and the required authorization policy
  • Provides direction to subsidiaries that will be utilizing TCF’s Accounts Payable system. Ensures system integrity is maintained throughout conversion
  • Ensures adherence to applicable state, local and government regulations such as sales & use tax reviews and adjustments
  • Monitor, direct and execute the 1099-MISC and 1042-S process for TCF Financial Corp
  • A minimum of three years of previous banking experience is required. Three years of experience in Accounts Payable is preferred
  • High school education or equivalent is required. Four-year college degree or business course work is preferred
  • Previous experience and the ability to supervise and administer the work of others is preferred
60

Supervisor Resume Examples & Samples

  • Contribute towards developing the business strategy of the service line/function
  • Periodically review the performance of the team with the service line as per the strategy goals
  • Manages resources in accordance with process/ project schedule
  • Ensuring the team is fully staffed and highly motivated to help ensure established field personnel quotas are met and exceeded
  • Maintaining and continuously striving for improvement by means Productivity and Quality Metrics
  • Quickly understands the business issues and data challenges
  • Work cross-functionally with other teams for resolving issues
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
  • Reporting on accounts, opportunities and sales Forecast/Upside Funnel
  • Providing support for Ad Hoc projects and reports
61

Supervisor Resume Examples & Samples

  • Supervise clerks at DTVA facilities to support operations needs of growing business area of 600 + DTVA employees according to current departmental and company policies and procedures
  • Provide mid-year and annual performance reviews for direct report’s goal-oriented plans and ensure in line with overall organizational and departmental goals
  • Supervise DTVA Operations Helpdesk and insure all requests (A/C, carpentry, copiers, courier/driver runs, cube reconfigurations, drive-ons, furniture, janitorial, kitchens, lock shop, moves, paint shop, parking, recycling, safety, security, shipping/receiving, and telecom) are fulfilled to meet production schedules and departmental project deadlines
  • Supervise production and departmental moves, cubicle reconfigurations, furniture distribution, and telecom requests for all DTVA internal moves
  • Supervise setup and breakdown process for DTVA new hires, terminations, rehires and transfers
  • Update and maintain weekly headcount, space maps, and space plan scenarios for DTVA utilizing AutoCad and Archibus
  • Update DTVA Operations correspondence (i.e. new hire packets, move memos, telecom manuals, etc.) for distribution and implementation of Archibus
  • Implement internal Operations procedures/training manual for departmental reference and collaborate with DTVA Operations and Technology to maintain Operations WIKI
  • Collaborate with Technology to update DTVA Operations website to streamline operations requests through TVA Operations Helpdesk
  • Supervise inventory supply for copiers, kitchens, and cereal bars
  • Update and reconcile monthly phone and cable billing
  • Collaborate with DTVA Operations to maintain inventory of all DTVA facilities for Archibus
  • Maintain department calendar and signage for Tenant Improvements, Capital Projects, and meetings/special events
  • Supervise Disney Global Security requests for deliveries, guests, and hosts for TI or special events
  • Work closely with DTVA Operations Executive Director and Manager to establish overall preventative maintenance schedule for DTVA facilities
  • Liaise with Corporate Real Estate/Facilities Support Services and/or Property Management Company to address DTVA operations and facilities needs
  • Collaborate with DTVA Operations, FSS, and third party vendors to address all infrastructure issues (HVAC, Plumbing, Electrical, Acoustical, Cabling, etc.)
  • Oversee maintenance of kitchens, copy rooms, conference rooms, Café, and Fitness Center
  • Collaborate with Disney Fire and Safety to ensure DTVA facilities meet city fire code and OSHA guidelines
  • Supervise Emergency Response Team while collaborating with Disney Crisis Management Site Coordinator of DTVA facilities
  • A minimum of 2 years’ experience in a related field
  • Experience working in a large organization with complex organizational structures
  • Proficient in Excel, Microsoft Word, Outlook, and Power Point
  • Excellent written, verbal, and interpersonal communication skills
  • Detail oriented, takes initiative, and works well with teams
  • Ability to prioritize and supervise multiple projects and schedules simultaneously
  • Works well in fast-paced dynamic production environment
  • Strong desire to provide excellent customer service to WDTVA clients
  • Works well in a fast-paced, dynamic production environment
  • Detail-oriented; exceptional supervisory experience, and works well with teams
  • Excellent written, verbal, and interpersonal skills
  • Experience with SAP, AutoCad, Archibus, and PhotoShop
  • 3 or more years of experience supervising other team members, as well as supervising projects
62

Supervisor Resume Examples & Samples

  • Develops and monitors service and quality goals, including definition and implementation of key performance indicators to continuously improve and manage business performance
  • Develops strategies for retail operations in North America that will support proactive customer service practices and future growth
  • Evaluates, defines, and implements process and system improvement opportunities to meet order management needs
  • Participates in planning and process improvements for service to stores during peak periods
  • Leading teams and developing partners (3 years)
  • Project management in a cross-functional environment
  • Knowledge of transportation or logistics
  • Knowledge of process development practices
63

Supervisor Resume Examples & Samples

  • Leads, directs, and supervises inserting and/or press delivery mailroom operations in a seven-day a week production environment
  • Responsible for communicating and implementing the short and long term operational and strategic plans
  • Responsible for meeting established goals and objectives related to budgets, deadlines, reliability, quality, productivity, waste, and other key issues
  • Administers policies and procedures in accordance with the collective bargaining agreement
  • Develops, recommends, and implements ideas and projects that will result in improved efficiency, productivity, quality, and operational savings
  • Complies with all Federal, State, and Local requirements
  • Manages and develops a high-performance teams
64

Supervisor Resume Examples & Samples

  • Market level development, implementation and oversight of Clinical Innovation Outreach Specialist staff
  • Coordination of management efforts with other Humana departments including, but not limited to Health Services Onsite Staff, Case/Disease Management, Quality Improvement, and Provider Relations
  • Collaborate with Health Services Manager for data collection, reporting and Quality Improvement initiatives on all programs, including evaluating ongoing effectiveness and improvement opportunities
  • Provides daily oversight and guidance to non-clinical support staff
  • Sales and/or Customer Service experience
  • Longevity working in an operational setting
  • Medical Terminology knowledge or Clinical experience
65

Supervisor Resume Examples & Samples

  • Supervise assigned Client Services personnel including recruiting, technical and professional development, performance management, leadership development and recognition initiatives
  • Responsible for compliance within Team business, corporate, legal and regulatory processes and policies
  • Actively manage daily workflow to ensure commitments are met on a continual basis. Promote and provide guidance to the Team in order for them to be successful in the commencement and terminations of transactions
  • Propose processes and initiatives needed within the Team and Department. Expected to actively participate in a variety of initiatives/projects
  • Ability to understand and compute interim rent billings by cost and location. Able to assist and direct Client Services Specialists with interim rent billings that are unique
  • Act as Subject Matter Expert within Client Services, including lease systems (LeaseWave, Asset Entry, etc)
  • Four-year college degree or equivalent work experience, prefer a four-year college degree in Business, Finance or related field
  • 3-5 years of commercial contracts experience or work experience in a related position
  • Demonstrated ability to effectively supervise or direct others
  • Detail orientated
  • Possess math, organizational and problem solving skills
  • Solid understanding of finance operational processes
66

Supervisor Resume Examples & Samples

  • Exercise the authority as a supervisor concerning scheduling, salary recommendations, candidate interviews/hiring, corrective action/termination, performance appraisals, and promotions
  • Responsible for performing tasks in a manner that are compliant with applicable laws and regulations and / or that serve to help the company be in compliance with laws and regulations that apply to the business line the position supports
  • Responsible for supervising one or more of the following Default Account Non-Cash areas: Loan Level final reconciliations, M&T Treasury Loan processing, posting accounting transactions, default general ledger monitoring and/or department and senior management loss reporting and analysis
  • Bachelor’s Degree or equivalent in work experience
  • Minimum three years’ experience in department or comparable area
67

Supervisor Resume Examples & Samples

  • May participate in or facilitate process innovation and/or special projects assigned by manager
  • Team handles deposit account opening and maintenance (PACE). Book transfers using CSW, reporting, as well as other transactions under a test pilot
  • Team developed to support the regions with administrative & high risk tasks. New tasks continue to be considered to transition to this team
  • Bachelor's Degree or equivalent in work experience
  • Minimum two years’ experience in assigned area
  • Minimum one year supervisory experience
  • Must be able to work in a fast paced environment
68

Supervisor Resume Examples & Samples

  • Leads Security Officers by example and provides a positive, professional and inspired work environment
  • Facilitates daily shift briefing by communicating pertinent and timely activity information to all security personnel at beginning of shift
  • Accountable for controlling and containing all field emergencies by directing Security Officers to respond appropriately to all emergencies
  • Assists with the supervision of special functions and details during assigned shift
  • Responsible for entering timely incident reports into PPM (incident management system)
  • Responsible for PPM training for all officers and supervisors at the Main Campus
  • Responsible for day-to-day management and operational effectiveness of security personnel – at Live TV productions – including all physical security measures as well as the personal safety of employees and guests
  • Monitors and ensures all Security Officers are following Company and Security policies and procedures
  • Consistently analyzes labor requirements, identifies efficiencies and partners with Management on current and future staffing strategies
  • Reporting to the Security Manager in the overall supervision of the (24)hour twenty- four security operation for the Washington News Bureau
  • 5 years of work experience or law enforcement experience
  • Superior writing ability and command of basic English grammar
  • Physical ability to perform all responsibilities as listed above
  • Strong leadership, judgment, and decision making skill
  • Flexibility to work varying schedule (hours and days off), especially overtime
  • Valid guard license
69

Supervisor Resume Examples & Samples

  • Ownership and accountability for creation, achievement and assessment of performance against departmental goals
  • Driving service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc.)
  • Managing multiple employees and potentially business units with diverse technical requirements
  • Serving as an in-house authority for operational processing functions
  • Clearly and consistently communicating with the team
  • Effectively managing change
  • Demonstrated solid budgeting, forecasting, work process analysis, problem solving and risk management skills
  • Experience in business transformations, startups or tactical and/or strategic initiatives preferred
  • Experience building high-performing teams including recruiting, hiring, and training and retention
  • Superior business acumen, learning agility, dealing with ambiguity and paradox all essential qualifications
70

Supervisor Resume Examples & Samples

  • Responsible for efficient and reliable support of all aspects of manufacturing activities at the Shire 400 Manufacturing Plant
  • Responsible for efficient and productive operations of the Facilities Operations Group assigned to the Manufacturing Plant
  • Facilitates execution and ensures effectiveness of the Preventive and Corrective Maintenance Program
  • Ensures quality of execution and compliance of facilities activities
  • Responsible for personnel development and performance evaluation
  • Extensive, progressive experience in Bio-pharmaceutical and /or related regulated industries in management/leadership role
  • Demonstrated knowledge or mechanical and process systems employed in the manufacturing process. Good working knowledge of applicable regulations and codes
71

Supervisor Resume Examples & Samples

  • Minimum 2-3 years cable television or lodging industry marketing experience required
  • Acute attention to detail necessary for working with large amounts of data
  • Mastery of Excel, Pivot Tables, and other advanced Excel functions a requirement
  • Ability to translate business needs to IT requirements
  • Strong analytical skills required in order to make sense of and report on large amounts of data
  • Ability to supervise and prioritize multiple tasks simultaneously while under pressure and working with a number of different team members
  • Excellent organizational and follow-through skills in order to ensure that the many aspects of project management are handled and communicated to Sales, Marketing, IT and leadership
  • Strong interpersonal skills in order to build relationships and trust with IT, Sales, numerous member of the marketing team, and other groups and Showtime
  • Prior CRM database experience preferred
72

Supervisor Resume Examples & Samples

  • Leads and directs a team which supports the continuous improvement and ongoing processing of Business Class Sales and Orders
  • Manages a team that assists Sales Channels with creation, processing and closing of Sales Opportunities
  • Partners with Commercial Sales Leaders to ensure effective and reliable process and procedure communications
  • Effectively manages resources to meet and exceed established processing intervals
  • Develops and maintains Sales Order processing documentation, policies and procedures
  • Provides day-to-day operational support for the regional commercial Sales Support functions
  • Responsible for local implementation of workflows related to the Sales Support functions for Business Class
  • Advises, provides counsel, and educates management on their operational impact
  • Implements company policy, methodologies, procedures and practices at each location
  • Cultivates future leaders in the Sales Support functional discipline by providing development opportunities and career path planning
  • Makes, or reviews others, selection, disciplinary, termination, and compensation decisions
  • Works with key vendors and corporate leaders to define the necessary workflow roadmap to support new lines of business, products and campaigns
  • All other Duties as Assigned
  • Associate’s degree or equivalent experience required
  • 2 - 4 years leadership experience required
  • 2 - 4 years relevant work experience
  • Extensive Sales/Sales Support Experience
  • Extensive Cable Industry Sales and Operations Experience
  • Must have extremely strong verbal/ written communications skills, strong computer (MS Word, PowerPoint, Excel, Project, etc) as well as presentation and customer facing experience
  • Strong organizational development and business skills
  • Proven abilities in continual process improvement methodologies
  • Demonstrated history of leadership positions in high-volume, fast-paced environments requiring teamwork, flexibility and change management
  • Conversant with telecommunications/networking technologies as well as business analysis tools
73

Supervisor Resume Examples & Samples

  • Good communication and organizational skills
  • Good command of the English Language, both written and spoken
  • Leadership and judgment
74

Supervisor Resume Examples & Samples

  • CurrentLPN or RN license in the state in which the nurse is / will be required to practice
  • Valid drivers license and/or dependable transportation necessary
  • BSN or Bachelors degree in a related field
  • Previous experience in utilization management, discharge planning and/or home health or rehab
  • Bilingual is a plus
75

Supervisor Resume Examples & Samples

  • Must have 3+ years’ experience in Human Resources
  • Must be knowledgeable in Employment Law
  • Knowledge of WorkDay is an asset
  • Must be able to learn independently
  • Must have strong work ethics
  • Must have exemplary attendance
76

Supervisor Resume Examples & Samples

  • Supervise Workforce Real-Time team of admins to ensure all responsibilities are managed while team is motivated, driven for growth, and accountable to all policies and procedures
  • Using workforce management software, monitor the real-time call activity of all customer-contact personnel. Real time monitoring includes but is not limited to, call center call volume, service level tracking, call handle time, off-phone time, and work schedules
  • Work closely and partner with Call Center leadership teams to schedule agent activities within the unproductive times
  • Work closely and partner with Scheduling and Forecasting teams to understand changes to daily, weekly, or monthly plans and/or determine whether further changes to operating plan may be necessary
  • Monitor and gather information to track service levels, manage the use of off-phone time to improve center performance
  • Monitor compliance to schedule and adjust schedules as necessary
  • Prepare daily schedules. Using guidelines and work with scheduling/forecasting team to make determination on “green time” or whether overtime is necessary to achieve desired results
  • Assist in the development of departmental goals and procedures to ensure the overall efficiency of the department. Help design methods for continuous improvement of customer service
  • Provide feedback to the appropriate managers and supervisors on performance results and work with the managers and supervisors on performance issues as necessary
  • Input in to computer system, required data such as agent information, schedule changes, supervisor and team information, coaching schedules and agent requests for time off
  • Inform immediate manager in a clear, concise, and timely manner of any unresolved customer service issues
  • Work with outsource vendors to ensure adequate staffing and performance is being managed
  • Manage all routing in ETS to ensure all Sales Strategies are being followed
  • Provide regular and adhoc reporting to leaders based on routing tatcis
  • Be point of contact for all phone impacting issues in all centers including being engaged, escalating and providing communication updates
  • Define daily tasks, procedures and coverage for WFA Admins and RTA Admins
  • Create standard process, escalation plans and procedures for departmental use and training
  • Evaluates forecast validity and schedule performance to determine where adjustments are needed
  • Collects and tracks center performance data to be used in the development of real-time, short and long term range plans
  • Maintenance and support of Workforce Management Software
  • Travel required to meet with Sales Leaders and other members of the virtual team
  • Ability to work hours outside of normally scheduled shift with little or no advance notification required
  • Motivate, Develop and Supervisor Front-line Employees
  • Accepts change in a productive manner
  • Must have at least 2 years in Call Center Call Routing
  • Must have at least 2 years in Call Center Workforce environment
  • Must have at least 2 years of Leadership experience
  • Experience working with automated scheduling software required
  • Must have experience with understanding complex systems and databases
  • Experience with Avaya CMS software preferred
  • Experience working with workforce management and scheduling and forecasting processes required
  • Must have advanced level experience with Microsoft Excel and Access
  • Experience with Time Warner Cable products and services are preferred
  • Strong written, verbal and interpersonal communication skills to effectively communicate with management, co-workers, vendors and agents required
  • Must be able to manage multiple projects simultaneously in a fast paced changing environment
  • Must be able to work independently, proactively identifying and prioritizing work
  • Two years of planning and analysis required in a call center environment required
  • Ability to efficiently manage multiple tasks simultaneously to completion required
  • Organization, accuracy and attention to detail required
77

Supervisor Resume Examples & Samples

  • Monthly and Periodic Responsibilities
  • Identify training needs and provide adequate training for the staff. Conduct and facilitate as required
  • Monitor and conduct staff appraisals and ensure timely feedback is provided to the staff
  • Manage individual and team performance
  • Liaise with HR to conduct interviews and manage all staff related issues
  • University degree in accounting/business or equivalent experience is required for this position
  • Post Graduate level accounting, finance or business courses would be viewed favorably
  • Professional qualification in finance, accounting or management (CA, ICWA, Merit Awards, HNC, CPA, CMA, and CFA) would be viewed favorably
  • Will be responsible for NAV Analysis team(s)
78

Supervisor Resume Examples & Samples

  • Process new cardholder applications; issuing and cancelling cards; and resolving issues related to spend limits, declines and fraud activity in accordance with company requirements. Act as Card provider first point of contact for issues relating to Corporate Card process and useage and support Customer queries relating to Concur use and operation, expenses policy, payments and claims
  • Administer changes to Concur system where required due to business or policy changes or to accommodate new business expense legal rules and requirements and support Concur project roll out to new Discovery businesses set up and training where required
  • Work with Corporate Travel Services and U.S. Corporate Card Administrator to ensure the Corporate T&E policy, and any policy or system updates, are implemented in Concur and cardholders receive appropriate support for escalation issues
  • Oversee the accurate and timely processing of manual expenses for businesses serviced not yet on Concur in accordance with country tax requirements. Ensure timeliness of claimants expense & receipts submission and actively chase late claimants for expense submissions
  • Control month-end reconciliation activities for T&E balance sheet accounts & accruals relating to Expenses ensuring balances are accurate and current, and ensure credit card statements are processed and paid timely
  • Maintain documentation of the Expenses process as current, ensure all SOX controls are complied with and evidenced and all SOX process narratives are current and correct
  • Review operating practices and procedures and recommend improvements to facilitate a more efficient and effective process. Subsequently, update and manage training materials, policy and procedures, and communications to establish consistency and best practices
  • Lead and support the team to meet all targets, KPI’s and SLAEnsure customer issues and concerns are discussed and resolved quickly and effectively
  • Support P2P Manager in meeting key internal customers on a regular basis to review performance and promote closer working relationships and support for change, measure customer satisfaction and ensure customer issues and concerned are resolved quickly and effectively
  • Report on key performance metrics related to T&E policy exceptions and management spend to monitor compliance and identify cost saving opportunities. Follow up with management and business partners to ensure action is taken to resolve issues
79

Supervisor Resume Examples & Samples

  • Supervises all functions of the Deposit/Disbursements and Money Market departments to ensure prompt and accurate turnaround on all work requests
  • Supervises the Treasury Operations staff by acting as a resource, conducting effective performance reviews, one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
  • RBC employs more than 79,000 employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries
80

Supervisor Resume Examples & Samples

  • Assist with managing budgets with monthly forecasting of revenues and expenses and financial responsibility for Tubing Hill and Snowbiking monthly revenue tracking
  • Tubing Operation: timely opening and closing of carpet including morning start-up procedures, operation in accordance with CPTSB regulations, oversight of appropriate staffing, snow work, tools, and supplies, proper maze set up according to business volumes, completion of daily operational logs, lift incident reports and witness statements as needed, as well as upkeep of all tubing hill areas including lift, yurts, sheds, snow castle, restroom, and mazes
  • Groom the tubing hill in the snow cat to make sure lanes are safe
  • Train new cat drives in accordance with the company policy
  • Close out POS station; count station bank, deposit, review sales reports and ensure that all backup is present and sent to Recreation Audit. Ensure all company cash handling procedures are followed
  • Train new employees on RPOS
  • Staff Management: provide daily leadership, coaching, and motivation for Attractions Attendants, Leads and, Supervisors. Train employees, assist manager with mid and end of season employee reviews, discipline and motivate employees as required. Oversight of breaks, lunch rotations, and staffing levels as business volumes dictate. Development of and participation in employee relations functions
  • Guest Service: provide consistent high quality guest experience as guests interact with Tubing hill attendants by initiating positive guest interactions and creating a friendly welcoming environment at all tubing hill areas, professional handling of guest complaints including diffusion of hostile situations, and follow through with service recovery situations
  • Administration: prepare weekly schedules balancing needs of staff and needs of the operation, complete required work comp, lift incident and operational log paperwork, actively participate in weekly management meetings, contribute to daily morning meeting, send outs and monthly department meetings
  • Communication and Relationship Building: consistent, frequent and positive communication and working relationships with Guests, subordinates, peers and management, and internal departments such as Lift Maintenance, Lift Operations, Ski Patrol, 4Fun, Guest Services and Events
  • Maintain inventory for retail and order products when needed
  • College degree - preferred
  • 2 years Mountain Ops & 2 years of Guest Service experience - required
  • 1 year snow cat experience - required
  • 1 year Adventure Point experience - strongly preferred
  • 1 year of supervisory experience - required
  • Satisfactory motor vehicle check and a valid Drivers License - required
  • MS Office proficiency - required
  • 2 years RPOS experience - required
81

Supervisor Resume Examples & Samples

  • Hiring and training of Lead and Scanner staff
  • Resolving any and all guest ticket and pass issues with the help of the Ticket Office
  • Investigate and follow up on fraudulent Season Pass and Lift Ticket usage; working closely with Keystone Security and the Summit County Sheriff
  • Scheduling of staff
  • Development of staff through continual training, coaching, and discipline
  • Monitoring Time and Labor of department in order to align staffing levels to budget and business volumes
  • Monitor scan equipment performance and work closely with IT to ensure equipment is operating at a high level at all times
  • Professional and effective communication with guests and internal departments. Frequent contacts include Ticket Sales, Lift Operations, Keystone Security, IT, Mountain Guest Services, and the Summit County Sheriff
  • Experience working in Ticket Scanning - Strongly preferred
  • Experience supervising others - preferred
  • Lift 50 pounds
  • Stand for the entire work day
  • Work outside in all weather conditions including but not limited to snow, extreme cold and wind