Supervisor Resume Samples

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M Feil

Makayla

Feil

9794 Bayer Courts

Detroit

+1 (555) 635 4995

9794 Bayer Courts

Detroit

Phone

p +1 (555) 635 4995

Experience Experience

Phoenix, AZ

Supervisor

Phoenix, AZ

Denesik-Berge

Phoenix, AZ

Supervisor

Manage workforce according to the results provided, meaning that all employees are managed up or out depending on the chance and outcome of performance
Measure, communicate, and improve group performance statistics and act as an agent to support improvement activities that achieve established improvement goals
Directly responsible for the supervision of assigned routers including workload planning and management, coaching, development and performance management
Develop and maintain close working relationships with the Regional Company Area VPs, Area Sales Managers, Account Managers and Branch Managers
Assist and/or develop processes and procedures working with manager or cross-functionally with other supervisors to improve efficiency across Fulfillment site
Against key performance indicators and metrics and develop and execute strategies for improvement
Evaluate team performance, create and deliver performance reviews and developmental plans for team members

present

Detroit, MI

Supervisor

Detroit, MI

Morissette, Leffler and Zulauf

present

Detroit, MI

Supervisor

present

Makes recommendations to management concerning process improvements and leads this work to improve department performance and productivity
Monitor and assign work, develop employees; develop work plans and conduct performance evaluations
Assists with people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development
Works with manager to identify high potential and top performing staff and makes plans to stretch/develop these individuals further
Observes, coaches and improves employee performance by establishing and communicating clear performance expectations and standards of performance
Review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals

Education Education

Bachelor’s Degree in Business

Texas A&M University

Bachelor’s Degree in Business

Skills Skills

The ability to make sound and good decisions, strong attention to detail, excellent time management skills and the ability to problem solve
Good communicator able to communicate detailed data to a non-data literate audience and be able to pass on skills
Working knowledge of design for manufacturability, reliability, and serviceability
Ability to work in a high stress environment where decisions directly impact personnel safety, equipment reliability, and site profitability
Management skills (basic understanding of Profit & Lose / basic of quality management, etc)
Ability to work in a highly detailed environment yet be able to step back to assess the big picture
Ability to acquire knowledge of various applications to gain proficiency, and share knowledge with others
Basic to good knowledge of computers and shop floor computer systems
Knowledge of Universal Life, Variable Universal Life, and Private Placement Variable Life Products
Monitor all outstanding receivables and prepare reports for senior Mocatta management detailing current status of all New York receivables

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Supervisor Resume Examples & Samples

Manage general ledger and financial reporting functions ensuring all activity being booked conforms to Canadian General Accepted Accounting Principles (“GAAP”) which is IFRS. This will involve reviewing monthly financial statements/variances and supporting reconciliations, preparing Month-end Binders and ensure the completeness, accuracy and validity of these items
A key responsibility is ensuring timely completion of month-end and quarter-end deliverables to our US consolidations team
Preparation of legal entity financial statements and footnote disclosures
Raise any issues with senior management on a timely basis for efficient and appropriate resolution
Oversee the monthly / quarterly / and annual filings with the Canadian regulators (OSC, OSFI, MFDA, AMF) ensuring all information disclosed is accurate, timely, and required ratios are met at all times. Ensure consistency and appropriateness of accounting treatment for all reporting deliverables
Keep self and staff up to date with all new regulatory requirements affecting our business
Take a lead role and be a key contact person in delivering excellence to our stakeholders. Promote and be a key player in business partnering providing the Canadian business leaders with accurate, timely and meaningful financial information
Liaise and be principal contact person with internal and external auditors on annual audit, pension fund audits, and annual ICAAP deliverables
Be the lead person in Canada to our US headquarters on SOX controls, policy and procedure updates and annual legal entity budgeting
Review board reports for accuracy and quality of content prior to delivery to management
Supervise the cash-related/treasury function for Canadian operations ensuring daily excess cash is invested generating maximum returns while maintaining liquidity to meet payment obligations. Further coordinate the purchases and redemptions of seed capital and provide support on investments analysis
Provide leadership and mentoring to three direct reports. Develop, coach, motivate and manage performance of the team to achieve responsibilities of the department
Research technical issues and compose related memos
Assist in the creation, maintenance, and testing of accounting policies and procedures including documentation of process flows and internal controls
Participate in departmental projects
Bachelor’s degree or equivalent with emphasis in accounting or finance
Professional accounting designation – CA, CGA or CMA
Minimum of 5 years of progressive finance experience, preferably with exposure to the asset management industry
A solid knowledge of Canadian GAAP / IFRS. Experience with accounting and reporting issues and financial statement presentation
Solid understanding of our business, financial products and transaction flows that occur within it
Effective leadership and problem solving skills, and ability to multi-task and get the job done
People leader experience (1-2 years)
Good knowledge of internal controls and financial reporting best practices
Strong written and verbal communication skills with ability to deal with Senior Management in Canada and globally
Strong IT skills including exposure to automated financial systems including a general ledger and business desktop applications

Supervisor Resume Examples & Samples

Support various fund tax compliance requirements including the preparation or review of annual tax return filings, qualification testing, financial report excerpts, shareholder notices, and information for year-end tax reporting
Distribution planning and income forecasting for mutual funds
Oversight and development of tax staff
Contribute in the development of tax positions on matters of tax law and tax accounting policy affecting fund investments, fund distributions and elections, and other tax positions
Conduct research on tax issues, shareholder questions and other
Assist the Fund Tax Manager with special projects that support Fund Tax goals and objectives
4-6 years of tax experience in a public accounting firm or industry position with exposure to the taxation of corporations, partnerships, trusts, and similar tax concepts
Bachelor's degree with emphasis on accounting, finance, or tax
Candidates who are familiar with Microsoft computer business applications, tax research products, and other tax and financial applications
Candidates who possess excellent oral and written communication skills and highly developed time-management and organizational skills

Supervisor Resume Examples & Samples

Assist in preparation and review of federal forms related to controlled foreign corporations, passive foreign investment companies, foreign partnerships, and foreign disregarded entities. (i.e. Forms 5471, 8621, 8865, & 8858)
Preparation and review of E &P / other book-tax adjustments
Assist team with federal and state tax audits
Assist in the preparation of the quarterly foreign income tax provisions, including foreign tax credit, FIN 48, valuation allowance analyses, and 10-Q footnote disclosures
Research the application of federal tax laws and proposed legislation to aid management decisions
Assist with Transfer Pricing documentation and other projects
Minimum of 3 years of corporate tax experience working in a Big 4CPA firm or a large multinational corporation with an accounting or tax Bachelor’s degree; a Master’s or CPA preferred
Experience in U.S. international tax preferred
Experience in transfer pricing a plus
Must demonstrate excellent technical research skills, excellent Microsoft Excel, Word and PowerPoint skills
Demonstrates strong communication skills, both written and oral
Well organized and hands-on with strong analytical skills

Supervisor Resume Examples & Samples

Oversee the Tax Operations Team whose daily responsibilities include, but are not limited to, the following
Review of all capital changes to ensure application of proper U.S. Income Tax consequences as well as responding to inquiries relating to the transactions from both internal and external clients, verify the processing and related basis adjustments in Global Plus
Adjustments to tax cost records on Global Plus, a multi-currency trust accounting system
Research and implement all return of capital and income adjustments to client positions
Respond to inquiries on how transactions are processed based on U.S. Income Tax consequences
Review the correctness of transactions produced by the Corporate Actions Group and other groups within Fiduciary Operations
Provide guidance, verification, overview, review and possible postings of amortization and accretion, cost basis adjustments on REIT return of capital, cost basis adjustments on OID and identification and adjusting of wash sales
Propose and advise on functionality improvements needed to various systems to properly account for the taxability and impacts to client level reporting. As necessary, document requirements for use in the development of process or automation improvements
Review and check processes performed by Tax Operation Analyst
Weekly NRA withholding tax and deposit of funds with IRS along with annual Form 945 preparation
Bi-Weekly review of backup withholding and deposit of funds along with annual Form 945 preparation
Annual reconciliation of IRS B-Notices
Recertification of IRS Form W-8 BEN as required
Act as liaison with KPMG, one of our tax vendors, to coordinate that all OneSource tax system changes are documented and sourced back to Global Plus to improve processing of transactions through the tax bridge
Ensuring compliance with and preparing of documentation for the Tax Reclaim process
Oversee communication with the Internal Revenue Service (IRS) and Foreign Tax Authorities by phone or email regarding client certifications or tax reclaim filings
Oversee the reconciliation of tax reclaim transactions with sub-custodians, clearance accounts, and trust accounting system
Periodically review procedures and processing of cost basis, inventory method selection, asset transfer statements or any other processing against IRS regulations to ensure compliance, working with the Tax Services Department. Monitor tax law changes and proactively propose/advise on process/system changes needed to implement new tax regulatory changes
Provide support and participate in focus groups related to Global Plus processing
Partners with Client Services Teams both proactively and reactively in order to enhance relationships and/or respnd to client's needs by
Taking the lead on complex issues and taking necessary actions
Introducing creative alternatives to inefficient activities
Assisting with client meetings and inquiries
Performs and assists with other Operational tasks, such as
Creating and implementation policies and procedures
Maintaining Business Continuity Plans
Participation in Vendor Management Program
Involvement in projects related to tax processing and other department initiatives
BA/BS in accounting or related field; a Graduate degree in Tax is a plus
Financial investment products experience a plus
Investor 1099 reporting experience a plus
Global Plus and tax withholding experience preferred
Knowledge of Global Plus or similar investment portfolio accounting system desirable
Knowledge of OneSource or similar tax system desirable
Experience with IRS Form 1099 reporting desirable
Tax research experience required
Knowledge of tax research tools including Wolters Kluer Capital Changes online service and other corporate actions references
Strong analytical skills and proactive decision maker
Competent in MS office suite, particularly Excel
Competency in various tax research tools such as RIA, CCH, etc
Must be well organized and detail oriented
Courteous and professional communication skills

Supervisor Resume Examples & Samples

Supervise daily operations of the team and deliver quality of service to customers
Handle customers’ enquiries and issues
Deal with operational enquiries from regulators
Handle bankruptcy cases and death benefits arrangements
Prepare/Review scheme valuations, financial statements and customised financial analysis reports
Arrange scheme audit and deal with scheme auditors’ queries
Ensure timely submission of all statutory returns
Prepare operation materials to support trustee / service review meetings
Attend operational review meetings
Provide operation support to new business
Responsible for ad hoc tasks and special projects
Recommend and implement service / efficiency improvement
LI-MM2

Supervisor Resume Examples & Samples

Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
Assist and support restaurant/music hall staff in any of their job functions as needed
Conduct informative and motivational pre-shifts
Direct interaction with server trainers/Blues Buster and trainees
Conduct 100% table visits
Ensure that service is up to HOB standards
Assist Manager on Duty in programming “specials” into micros system
Assist in perceiving and troubleshooting potential problems
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
Responsible for bank and adherence to HOB cash handling policy
Assist in filling “change” requests from bartenders and servers
Maintain HOB safety and sanitation standards
Assist other employees and departments as needed
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
3 years supervisory experience in high volume restaurant/music hall environment
Working knowledge of restaurant operations
Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
Skill in leadership, guest relations, decision making and staff schedule maintenance
Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact

Supervisor Resume Examples & Samples

Maintain daily labor/timesheets
Conduct semi-annual evaluations of Foundation Staff. Propose raise recommendation to Assistant General Manager
Follow up/follow through of subordinates in reaching goals (continual coaching and counseling)
Housekeeping – conduct walk through
Cost control on labor, F&B, Liquor
Facilitate proper inter-departmental communication and organization
3 –5 years high volume experience with a VIP club or upscale hospitality establishment
Ability to work late hours
Fine Wine knowledge
Food Preparation/presentation
P& L Reports
Guest Relations

Supervisor Resume Examples & Samples

2 – 3 years culinary/food styling experience
1– 2 years supervisory experience
Proven creative/styling skills
Necessary to be able to forge relationships with various levels of authority and act with integrity using customer service skills
Team player with proven ability to drive results
Experience with Microsoft Word, Excel and Outlook
Ability to work individually and cross-functionally to develop consensus and deliver the best outcome for the organization
Ability to work efficiently on multiple projects and meet tight deadlines
Detail-oriented, able to prioritize and multi-task in fast-paced environment
Valid Florida Driver’s License
Bachelor’s Degree in the Culinary Arts or equivalent
TV experience
Product display experience

Supervisor Resume Examples & Samples

Responsible for maintaining fiscal responsibility within the DC
Communicate and uphold Company policies and procedures
Conduct start-up meetings, communicate department expectations to all employees
Ensure that all employees are focused on standards / goals for the department
Create a positive work environment and develop ownership in department operations with your employees
Train employees on efficient production procedures and methods
Assist in all other departments as needed
Housekeeping and Safety
Excellent verbal / written communication skills
Be able to lift up to 50 pounds

Supervisor Resume Examples & Samples

Supervise and coach a team capable of delivering work to meet performance goals
Communicate appropriate context, standards and prescribed limits for direct reports
Implement team building and skill development
Build partnerships with the vendor community and internal stakeholders in the timely resolution of issues
Ensure that adequate systems, procedures, and controls are in place within the accounts payable expense, general and accounts receivable functions
Ensure that transactions are properly supported and approved in accordance with company policy and statutory requirements
Ensure that processing activities are completed accurately and in a timely manner
Review and approve specific transactions including; Citibank payments, AP prepared invoices, foreign repair invoices, and vendor chargebacks
Ensure that accounts payable master records are properly maintained and controlled
Prepare and update documentation on accounts payable procedures and schedules
Assist Accounts Receivable & Accounts Payable Expense/General Associates in the resolution of issues
Monitor debit balances and ensure that adequate follow-up is made
Assist the Manager, Financial Control in the development and reporting of performance metrics for the accounts payable function (e.g. vendor setups, invoice volume, debit balances)
Reconcile general ledger accounts applicable to the accounts payable expense and accounts receivable functions
Recommend and implement process improvement initiatives to increase efficiency and effectiveness within the accounts payable expense, general and accounts receivable functions
Perform testing activities as required for process changes/system upgrades
Business degree/diploma
Proven track record with a minimum of five years accounts payable experience and three years supervisory experience
Excellent track record in partnering with internal stakeholders and the vendor community
High level of proficiency with technology
Inspire with Service

Supervisor Resume Examples & Samples

Set an example for the entire team
Display a customer comes first attitude by training and holding our employees accountable for delivering legendary customer service
Motivate and lead the store team to provide the best service to our customers
Lead with integrity, honesty and knowledge which promotes the Quiksilver culture, values and mission
Provides employees with coaching, feedback, and developmental opportunities and building effective teams
Promotes effective leadership through example by setting standards that provide for a positive, safe and fun store environment
Assists the management team in opening, closing and various areas of operations
Adhere to all company policies
Must have ethical and moral compass
The ability to get along with customers and associates, must be motivated to lead others
Ability to manage multiple situations simultaneously
Must possess excellent communication (both oral and written), leadership and interpersonal skills
Strong problem solving and operational skills
Ability to manage and provide great service levels are at all times
6 months – 1 year related experience and/or training; equivalent combination of education and experience

Supervisor Resume Examples & Samples

Minimum 5 years experience in Trade Compliance
Brokers Customs License desirable
Excellent communication skills, oral and written
Critical/Analytical skills

Supervisor Resume Examples & Samples

Handle staff adminstration of respective category team (e.g. performance management, roster arrangement, leave management, visual display and etc)
Perform inventory control (e.g. ensure optimum stock level; provide customers feedback on merchandises and etc.)
Conduct new staff orientation of product knowledge and customer service standard
Debrief product knowledge on regular basis
Act as back-up for the Operations Support Team head during his / her absence
Act as liaison with different departments (e.g. Merchandising, Visual Display, After Sales Service Department and etc.)

Supervisor Resume Examples & Samples

Ensure brand fit consistency is maintained seasonally. Work closely with new vendors on fit/construction requirements
Responsible for day to day cross-functional partnership with Design, Sourcing Managers and Quality Assurance
Manage the day to day development of product line that adheres to seasonal calendars and sourcing strategy. Track fit sample progress on T&A’s from vendors
In conjunction with Management, develop consistent size and fit standards; grade rules and tolerances; construction and quality standards; standard pattern blocks and tech pack blocks; how to measure standards. Ensure all manuals are updated and distributed. Develop spec/construction blocks at start of each season.6. Create manufacture ready technical specification packages at start of each season
Collaborate with QC/Audit/Sourcing department in reviewing/resolving production quality issues
Manage assigned technical designer(s)

Supervisor Resume Examples & Samples

Filling retail stores and international customer orders
Proven ability to handle multiple tasks, organize and coordinate activities effectively in complex situations
Receiving finished goods & safely storing items with accurate inventory records
Overseeing cycle counts and reconciliation activities
Ability to read, analyze and interpret policies, procedures and other business practices, guidelines and documents
Establishing or adjusting work procedures to meet distribution demands as dictated by production schedules and work flow
Interpreting company policies to workers and enforcing safety regulations
Continuously improve warehouse operations through the use of lean enterprise practices

Supervisor Resume Examples & Samples

1-2+ years of related luxury or specialty retail sales experience
Strong organizational skills; ability to multitask and prioritize
Ability to accurately and efficiently operate cash register while following cash handling procedures
High level of initiative/self starter
Strong leadership ability and sttrong time management skills

Supervisor Resume Examples & Samples

Provide supervision, guidance, technical support, coaching and training to assigned team/s
Plan, organize and control activities of team/s and communicate clear expectations regarding department and individual goals
Create and foster an environment that makes work enjoyable
Observe team performance and (alert team leaders) to provide coaching on areas requiring improvement
Full understanding of business/performance metrics and impact across Fulfillment sites
Identify barriers to performance and assist manager in identifying/analyzing root cause and effect and develop action plans to resolve
Ensure daily production targets are met for team/s by focusing on resource planning and developing contingency business plans based on company sales performance
Assist and/or develop processes and procedures working with manager or cross-functionally with other supervisors to improve efficiency across Fulfillment site
Develop "continual training" strategy for non-exempt employees within area and cross-functionally with other supervisors
Assist with development of quarterly/annual department budgets
Coach Leads in reviewing production requirements and assigning employees to tasks
Conduct daily interaction with team leaders and staff to provide feedback on performance, progress toward goals, safety topics, operational results and business updates and seek input from staff on methods to impact efficiency, accuracy and safety
Interview, hire and terminate employees
Complete Performance Reviews, PDP's and counseling of individuals on team
Review/approve PTO and cross punches of employees on team
Point of contact when manager is out of office
Other projects and responsibilities may be added at the manager's discretion

Supervisor Resume Examples & Samples

Perform daily NAV impacts review associated with outsourced funds and ensure any activities impacting the NAV is researched and accurately recorded in the NAV
Review pricing exceptions report to ensure that exceptions are validated
Ensure issues are resolved in timely manner
Review cash and asset reconciliations outstanding items provided by the administrators for potential material impact and ensure timely resolutions
Liaise with other SME within FTS on issues that require SME in their specific area of responsibilities
Act as a main contact for the administrator as it relates to the day to day operational issues associated with outsourced funds
Ensure requirements for internal and external parties are managed efficiently and effectively
Ensure that all periodic tasks are completed timely, reviewed for accuracy and provided to appropriate parties by required deadlines
Coordinate CSRC requests for new complex securities with CSOC. Work with administrator & CSOC to obtain operational sign-off from all parties
Provide oversight for Product Events, including completion/review of account setup forms and working with administrators to ensure smooth implementation
Review and ensure that all procedures and documentation relevant to the oversight team activities are up-to-date
Perform monthly service report for management
Ensure that updated CBT rates are provided to the administrators
Coordinate with the administrator and other FTS BU as required for fund audit
Participate in annual due diligence with administrators
Provide oversight for NAV errors by reviewing error memos, materiality worksheets and ensure that controls are properly implemented as required by the administrators
Prepare board reporting materials
Review and assess risk ratings
Pricing policy review with prospectus – ensure administrator is pricing in accordance with our internal fund valuation policy
Provide ad hoc analysis and reporting as needed
Work with administrators on enhancement initiatives and act as the lead for the initiatives. Examples include enhancement or changes to regulatory requirements or work flow processes
A college diploma in accounting/business or equivalent experience is required for this position
Graduate level accounting, finance or business courses would be viewed favorably
Working knowledge of mutual fund industry regulations is required
Experience working with automated financial systems, including a general ledger is required
Completion of local Regulatory Security Courses
Professional qualification in finance, accounting or management (CPA, Merit Awards, HNC, HND, CMA, CFA) would be viewed favorably

Supervisor Resume Examples & Samples

Accountable for executing the daily workflows for servicing and delivering DATG, DADT, and DMD assets to all Non-Linear distribution platforms
Supervise the daily Non-Linear platform servicing initiatives in a results-driven environment. Fulfill objectives, both short and long term, that facilitate the daily workflows of internal teams and external vendors and ensure the prompt delivery of compliant content. Supervise the work priorities of the servicing Coordinators team
Supervise the acquisition, file duplication, closed captioning, metadata packaging, and distribution of servicing elements for multiple areas
Assist in onboarding new client specifications, both internally and with external vendors, for transcoding and packaging of content
Liaise with representatives from multiple external departments, Programming, Production, Standards & Practices, Digital Media, TV Editorial, and disseminate appropriate information to direct report and the greater department as needed
Evaluate technical rejections and work with internal groups, external vendors, and/or external Licensor and Production contacts for resolution
Analyze and resolve technical issues related to digital content encoding and transcoding along with associated delivery and transport mechanisms. Troubleshoot discrepancies and resolve them effectively with internal and external partners
Utilize both internal and Studio databases to ensure proper version control of all inventory and distribution elements
Evaluate, plan, prioritize, delegate and/or execute servicing projects with Coordinators and react to changing demands and timelines by reallocating departmental resources. Supervise work priorities for Coordinators and monitor that work for accuracy, timeliness and adherence to departmental SOP’s
Daily supervision of inventory tracking systems. Monitor, track and update (when necessary) status of elements for distribution
As required, supervise outsourcing of work. Communicate with vendors for the creation of deliverables for DANG, DADT, DMD, and other associated EST and VOD distribution partners. Create related purchase orders, troubleshoot, and track vendor issues
Assist in training existing and new personnel as to current servicing and Operational procedures
Coordinate the acquisition and receipt of both long form content and short form elements for digital distribution
Generate POs, Duplication Authorizations, and Work Orders as needed. Maintain/update the status of digital assets in appropriate systems
Contribute to effective and efficient execution of assignments, which may involve coordination between several internal and/or external teams, worldwide
Liaise with various DATG business partners including: Sales, Contracts, Legal, Finance, Affiliate Relations, Marketing, Programming, and others to obtain all information and associated metadata required to fulfill servicing orders accurately and timely
Assist Manager in collaborating with other members of the Distribution Operations team and DANG to ensure that Non-Linear servicing is operating as efficiently as possible, eliminating overlap
Assist Manager in identifying areas for process improvement and fulfilling various projects as necessary. Provide, when required, research and reports on digital media delivery volume, procedures, and functions
Seek opportunities for skill development and technical training as technology, workflows and best business practices constantly evolve
Minimum of 2 years of media distribution or television operations experience
Experience with media distribution to EST, VOD, and SVOD platforms and an understanding of nonlinear workflows & technical specifications
Strong communication, collaboration and interpersonal skills
Ability to prioritize work according to business needs
In depth knowledge of audio/video file formats, metadata XML, film formats, frame rates, video resolutions, aspect ratios, broadcast audio configurations and electronic delivery technologies
Experience with media processing tools including Final Cut Pro, Avid Media Composer, QuickTime Pro, MacCaption, Compressor and video tape formats including D5, D2, DVC Pro, HDCAM SR, Digital Betacam, Betacam SP
Strong understanding of production and post-production workflows and best practices
Knowledge of content security technologies and policies
Broadcast/Cable television, Studio, or Post Production house experience
Operational/Technology experience
AA degree

Supervisor Resume Examples & Samples

Minimum 2 years working experience, preferably from a financial services institution / credit card industry
Relevant experience in managing a team will be an advantage
Must be an extrovert
Good oral and written communications skills and the ability to work well between multiple departments and with all levels of associates

Supervisor Resume Examples & Samples

Supervisor and Coordinate daily activities of each Workforce Planning Specialist
Builds teams and promotes teamwork through consistent interaction, effective coaching and unifying team members to create an engaging environment
Perform complex data analysis to determine staffing requirements and call volume trends and forecast
Perform root cause analysis for operational impacting issues
Maintain Workforce Management SOPs
Facilitate various WFM Presentations such as New Hire Presentations
Assist as backup to WFM Manager and Analyst, when necessary
Provide guidance to leadership for weekly and daily planning to ensure a consistent customer experience
Facilitate project management activities, may lead or participate in project teams for workforce planning or enterprise wide initiatives
Prioritize workforce planning strategies along with day-to-day activities
Coordinate with Line Leadership team to schedule offline activities to balance Service Level Objectives
Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems and trends
Must possess excellent computer skills including Advanced Microsoft Office Application (Word, Excel, Outlook and Powerpoint)
Intermediate Knowledge of Microsoft Access
Must have the ability to multi-task, possess excellent organizational skills, effectively prioritize work and continually meet deadlines
Must have ability to work in an environment with minimal direct supervision, where a high degree of creativity and latitude is expected
Must possess excellent verbal and written communication skills, strong interpersonal skills required, possess basic math ability
Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy in a fast paced environment
Must have experience in large call volume and headcount call center
Must have project management experience
Be accessible 24x7 to provide leadership updates on service level performance issues
3-5 years Workforce Management experience in an Analyst or Supervisor role
Basic understanding of Avaya CMS Reporting System

Supervisor Resume Examples & Samples

Bachelor’s degree or equivalent industry experience
Experience supervising staff in the financial services industry
Advanced degree and/or professional certification an asset

Supervisor Resume Examples & Samples

Assist in recruiting and hiring new customer service representatives. Responsible for training new hires and identifying additional training needs for each assigned team
Provide timely performance reviews to direct reports using the VF Talent Management process
Attend weekly supervisor meeting. Prepare and facilitate weekly communication with CSR's in team
Manage the order base for assigned territory; including cancel date management; incompletion log errors; QA issues; VAS issues; releases to the Distribution Center, etc
Manage ad hoc operations projects/tasks as required among cross-functional Outdoor Coalition groups, including sample orders, NP revision projects. 7. Take overflow calls and escalated calls. Monitor daily phone reports
Assist members of the customer service management team in supervisory duties as needed
Maintains professional and technical knowledge by attending workshops; reviewing professional publications; networking; participating in professional associations
Contributes to the team effort by completing related results as needed. Performs these and other duties as assigned

Supervisor Resume Examples & Samples

Two to three years prior retail experience in similar retail environment
Detail oriented
Proactive ability to multi task and prioritize

Supervisor Resume Examples & Samples

Coordinate between Direct and Wholesale departments to ensure that proper work flow is achieved on the shift
Ensure that all Associates are trained on standards/goals for the department that they are working in
Direct supervision of both the packing and picking departments, and act as support supervision for all other work areas on the shift
Enforce progressive disciplinary policies with Department Manager
Handle Associate issues. Address Associates needs and communicate the issues to the Department Manager
Track progress and make hiring recommendations to Department Manager and Human Resources regarding Associates during their 90 day probationary period
Ongoing training of associates on efficient production procedures and methods
Housekeeping. Identify preventive maintenance and potential safety concerns
Loss prevention controls. Assure that LP controls are being followed
Continue to improve warehouse systems knowledge and competencies for yourself and your Associates
Participate in and/or conduct start up meeting
Communicate department expectations to all Associates
Cross train Associates in all departments to build depth in all departments
Provide necessary equipment and supplies to support staff
Assists in all other departments as needed
All other duties as assigned by Manager
College degree in Logistics, Accounting, Finance, Industrial Engineering or Business Management preferred
APICS certification preferred
3-5 years of post-college business experience preferably in an inventory control environment
Microsoft Word
Lotus Notes, Outlook, or equivalent Email system
Knowledge of Sterling, Manhattan Associates WMS software or equivalent WMS systems

Supervisor Resume Examples & Samples

A minimum of 5 years of experience with internal audit, risk management and/or regulatory compliance
A minimum of 3 years of experience in the financial services industry within asset management, capital markets, and/or banking
Solid experience and knowledge of internal controls, including documenting control processes; testing internal controls; developing workpapers and documentation of audit findings
Strong presentation, communication, and people skills
Applicable certifications such as CIA, CISA, CAMS, etc

Supervisor Resume Examples & Samples

A passion for the Brooks Brothers Brand and delivering outstanding customer service
Proven track record of increasing sales and consistently ranking as a top performer
Selling/management experience in a high volume environment
Understands how to exploit marketing tools, merchandising locations and merchandise presentation to maximize sales
Communicate merchandise needs and trends for the store to Store Manager in order to maximize sales
Minimum of 1 year of sales experience, preferably in luxury or designer apparel

Supervisor Resume Examples & Samples

Drive sales performance, shrink and payroll to exceed store goals
Coach and inspire associates in creating, teaching and demonstrating a specialized shopping experience with uncompromising customer satisfaction
Develop enduring relationships with clients to maximize sales results
Professionally engage the community through marketing and outreach with relevant organizations to initiate events that lead to sales portfolio growth
Assist with networking, attracting and hiring market top talent
Communicate merchandising needs and trends to store manager and support company initiatives relating to visual presentation of fixtures and product
Champion corporate social responsibility efforts by fostering community relationships
Passion for the Brooks Brothers Brand and delivering outstanding customer service
Minimum of 1 year of sales/supervisory experience, preferably in luxury apparel or a customer centric environment
Bilingual skills preferred but not required

Supervisor Resume Examples & Samples

Provide expertise and guidance to the staff in resolving problems/issues to ensure timely and accurate release of NAV and distribution factor information
Sign off on NAV impacts greater than stated thresholds, seek further authorization if required
Investigate complex accounting or system related issue occurring within the funds and determine appropriate course of action, including involving FTT where appropriate e.g. complex corporate action or failed auto post
Ensure that all daily work is performed in accordance with department policy and procedural guidelines
Ensure that all month end and fiscal year end packages are completed accurately, reviewed and provided to P&CS and TAX by required deadlines
Review periodic audit reports prepared for assigned funds at reporting periods in accordance with P&CS and Audit package requirements
Review of KPIs (key performance indicators) and or MORs (management operating reports) as per department requirements
Acknowledge requests and liaise with NAV Services to ensure external and internal audit requests are completed timely and identified issues are resolved for applicable funds
Suggest improvements to departmental workflows, review internal policies and procedures and update as required. Leverage and adopt global best practice where feasible
Provide leadership, expertise and technical support in the completion of departmental projects
Strong leadership, analytical and organization skills with the ability to work in a fast-paced, team-oriented environment
Must be able to lead others to meet deadlines
Flexibility throughout all aspects of the individual’s daily work, specifically during disaster recovery periods
Ability to analyze problems and determine and/or recommend resolutions
Provide over-sight for team deliverables and conduct reviews to ensure accuracy and timeliness of deliverables
Solves problems of difficult scope and complexity, refers to policies and practices for guidance

Supervisor Resume Examples & Samples

Supervises all functions of the Wire Transfer department to ensure prompt and accurate turnaround on all work requests
Oversees the timely resolution of general ledger and customer ledger differences
Responsible for the timely resolution of problems. Strategically plans with the assistance of management, implements projects and efficiencies to improve customer service delivery
Supervises the Wire Transfer staff by acting as a resource, conducting effective performance reviews, one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
Strategically reviews processes and procedures to ensure staff have the proper tools to effectively and efficiently do their jobs
Daily and weekly oversight of policy and procedures for Wire Transfer
Two to three years of supervisory experience in customer service or brokerage operations
Ability to independently organize and prioritize workloads and deadlines without direction
Strong PC skills with knowledge of the Microsoft Office package
RBC employs more than 79,000 full-and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries

Supervisor Resume Examples & Samples

Supervise and direct the daily workflow of one or more unique production processes or multiple related processes within operations
Train new employees, provide ongoing coaching/feedback, recognition, development and performance management
Handle escalated issues, provide risk oversight and ensure compliance with regulatory requirements
Recommend changes to standardize processes and procedures
Establish and maintain credible, professional relationships with internal business lines and external customers and/or vendors
Participate on project teams as required and represent area(s) programming requirements, process changes, and testing needs
Refer to department manuals for instructions, task assignments and work functions required for the specific role
Series 7 or Series 99 license or the ability to complete it within 90 days
Four years of job related experience in business, finance, customer service and/or accounting/bookkeeping
Previous experience in the securities or banking industry preferred

Supervisor Resume Examples & Samples

Oversee day-to-day CDS workflow and support Singapore/Hyderabad Operations team to ensure corporate service goals and metrics are met
Review and analyze productivity and quality reports. Share any identified issues with parties involved (Management, Sales, TAC, FTT, Operations etc.) and follow up to ensure final resolution
Ensure that a high level of service is consistently maintained in all customer contacts and that the service is provided in accordance with Company policies, CDS benchmarks and regulatory requirements
Ensure escalated issues and complaints are resolved in a timely manner
Responsible for employee performance management including employee development, coaching and counseling, mentoring, performance feedback, disciplinary issues; training, interviewing and hiring
Coordinate and facilitate strong working relationships with internal and external business partners. Liaise with other TA offices to ensure the seamless completion of customer requests and transactions
Ensure timely policy/procedure changes are recorded as appropriate and communicated to staff. Ensure compliance standards are adhered to. Manage cross-department consistency. Ensure proper training procedures are implemented
Develop, implement and monitor performance and service metrics for phone and written correspondence
Continually review staffing levels against business volumes and manager resources accordingly
Keep abreast of current market conditions, fund and company policies and all procedural information. Maintain knowledge of all applicable investment and regulatory changes
Serve as a technical resource for staff and internal / external business partners
Actively contribute to International TA projects by participating in project teams, developing business requirements and completing UAT when necessary

Supervisor Resume Examples & Samples

Direct staff responsible for receipt and processing of files, posting of premium payments, accounting reconciliations, and billing and refunding of premium
Direct staff responsible for clearing of transmission errors and suspense items associated with account premium files. Also oversight and monitoring of balancing, reporting, and tracking of monthly processing
Ensure procedures and processed work adheres to state and federal regulatory requirements regarding disbursement processing and sending of funds
Oversee departmental premium reporting on a monthly, annual, and ad hoc basis
Oversee completion of all monthly account processing including premium application, suspense clearing, error resolution, and balance reduction/clearing
Coordinate resolution of policyholder service issues with other departments, including Customer Service, Compensation, New Business, external marketing organizations and other internal departments as needed
Provide account specific reconcilliation as needed to insure appropriate processing is taking place
Coordinate and participate in all departmental audits and Sarbanes-Oxley activities as needed
Review and enhance written department procedures
Develop and provide personnel training
Evaluate overall performance of team as well as individuals. Coache and counsel team members both individually and together toward improved performance. Participate in interviewing and selection of new employees. Oversee training and development of new employees
Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules
Exhibit regular, reliable, punctual and predictable attendance
Bachelors degree or equivalent education and experience
Minimum of 1 year supervisory experience
Technical aptitude and sound knowledge of Excel
Related experience in Accounting/Finance preferred
3 years supervisory experience preferred

Supervisor Resume Examples & Samples

Passion for building, leading and developing teams of software engineers and analysts
Knowledge of software development processes, tools and methodologies
Knowledge of network oriented, backend software architectures
Ability to handle multiple simultaneous tasks and streams of work
Engagement, excellence, open mind and eagerness for self-development
Knowledge of multiple aspects of project management
Good knowledge of SCRUM
Knowledge of air travel industry (air pricing rules will be a huge plus)
Knowledge of C++, Java or C# technologies (C++ will be a huge plus)

Supervisor Resume Examples & Samples

Well developed math, written, and verbal communications skills
Strong quantitative and analytical skills, including familiarity with financial and logistics standard calculations and a firm grounding in root cause analysis/process mapping
Proficiency in process development and implementation as well as demonstrated understanding of business systems, including database development/management and reporting applications such as MicroStrategy or Cognos
Exceptional PC Skills - including Excel, Access (or other Database Software)
Must be thorough, logical, and detail (data) oriented with decision making ability and a high degree of initiative and self-motivation
Ability to explain complex data sets in a clear and concise manner

Supervisor Resume Examples & Samples

Provide resources so that employees are properly trained on the POS, product knowledge, guest service, and sales generation
Snowsports background
Previous experience in rentals and rental POS (preferred)

Supervisor Resume Examples & Samples

Review customer requests, respond to inquires and resolve service
Experience: 5 -10 years payroll experience required, preferably in a medium to
Experience in processing multi-state payrolls preferred. Experience with

Supervisor Resume Examples & Samples

Provide quality service and interact with customers to resolve any problems that may occur
Monitor lot damage, and meet with Operations Manager on a regular basis to review and resolve potential lot operations problems
Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals

Supervisor Resume Examples & Samples

3 years production related experience
Thorough familiarity with the entire remittance processing workflow including mail receipt patterns, account/delivery deadlines, system operation, and equipment and manpower capacity levels at each process function/step
Must display a high level of interpersonal skills to motivate, coach, and lead employees
Demonstrated analytical and problem solving skills are required
Must have proficient math skills

Supervisor Resume Examples & Samples

Direct the daily functions of a team of 5-12 associates according to established records handling policies and procedures to achieve goals and objectives within quality and productivity guidelines
Coordinate the activities and work flow of the unit to ensure all items are processed in an accurate and timely manner
Utilize knowledge and experience in exercising discretion and judgment to meet guidelines and resolve complex problems. Position demands the coordination of multiple priorities and a high attention to detail
Duties include monitoring daily work queues to ensure compliance and production requirements are maintained
Must be able to demonstrate leadership skills in recognizing potential issues, identifying root cause and take appropriate steps to resolve issues
Assess the needs and abilities of the staff and provide the necessary guidance and development to ensure satisfactory performance
Performs a combination of moderately to complex administrative functions associated with retrieval requests and fulfillment, quality review of employees work and monthly reporting capabilities
Ensure all compliance requirements are met
Comply with Bank privacy and secure document policy and processes
Engage team and foster an attitude of accountability and participation
A minimum of 3-5 years of production related experience. Previous records management experience preferred
A combination previous supervisory experience and a year previous loan specific experience in lieu of min 3-5 years related experience
Strong verbal and writen communication, organization, leadership, coaching, training, negotiation, analytical and problem-solving skills preferred
Strong computer knowledge, to include proficiency with Microsoft Excel,Word, required; Lotus Notes, MS Access and Power Point preferred
Ability to multitask and adhere to deadlines preferred
Extensive knowledge of organization products and lending processes and systems
Ability to lift 25 pounds on a regular basis preferred

Supervisor Resume Examples & Samples

A High School diploma or equivalent
Effective communication, leadership, coaching, negotiation, analytical and problem-solving skills
Ability to handle difficult customers
At least 3 years of production-related experience preferred
Strong computer knowledge, to include proficiency with all Microsoft Office programs
Ability to adapt to change
Process and policy improvement
Risk Identification experience
Supervisory/Management experience

Supervisor Resume Examples & Samples

A High School diploma is required
College degree, or significant work towards degree preferred
Typically a minimum of 3 years production related experience
Previous collections experience strongly desired
Effective communication, leadership, coaching and problem solving skills in working with the staff desired
Proficiency of Excel and Word required, Lotus Notes, Access, and Power Point preferred

Supervisor Resume Examples & Samples

Be a champion and primary liaison for Experience-based development. Work with management to
Natural and assertive leader
Exceptional communication skills (writing, listening, presenting, persuading)
Able to create SOW's to bid and schedule projects accordingly with the right team including
Must be creative, having familiarity with creative tools including- Photoshop, After Effects, Final Cut,
Master's degree in User Experience Design, User Interface Design, Industrial Design, Information

Supervisor Resume Examples & Samples

Equipment spare parts management
Interaction with customer departments and managers (Production Control, General Assembly, Paint)
Standard development and creation of procedure and methods
Procedures & PMs, develop & maintain proper documentation of: all necessary procedures; periodic maintenance tasks; equipment changes (electrical, spare parts upgrades, mechanical), etc
Maintain spare parts inventory. Identify and order needed parts, maintain tracking system
5+ years of experience in supervision and leadership
5+ years of extensive experience with trouble-shooting and correcting industrial equipment maintenance - breakdowns and failures
Robotic and controls programming skills
Maintenance experience in a vehicle paint shop on a journeyman level. Experience with aluminum car bodies is a plus
Proficient in using a CMMS database
Open minded , highly flexible, positive attitude
Good overall people management skills

Supervisor Resume Examples & Samples

Preparation of monthly / quarterly management accounts
Preparation of annual financial statements in accordance with UK GAAP / US GAAP / IFRS
Calculation of quarterly management fees
Calculation of carried interest and distribution amounts
Answering / investigating client queries (promoters / investors etc.)
Liaison with intermediaries e.g. lawyers / accountants
Dealing with year end audits and auditor queries
Occasional ad-hoc projects
Maintaining and developing client relationships for own portfolio
Preparing for and attending client meetings
Management of key deliverables in accordance with SLA’s or equivalent
Continually improve and update procedures
Adhoc transactions
Adhoc departmental project work
Professional accounting qualification (or part qualified with significant experience)
In depth knowledge of UK GAAP / US GAAP / IFRS
Ability to prepare final accounts from source documentation
Completer / finisher – ability to see tasks through to the end
Ability to prioritise effectively
Ability to work unsupervised
Ability to supervise and check work of more junior staff

Supervisor Resume Examples & Samples

3-5 years Fulfillment/Distribution experience in a leadership role
Ability to inspire teamwork and create an environment that encourages teamwork and employee engagement
Ability to actively listen; speak and write professionally, clearly and concisely with individuals at all levels
Superior follow-up and follow-through skills
Previous experience in an engineered standards environment
Ability to action on priorities and utilize personnel and available resources; ability to keep work flowing as changes arise; ability to stay positive and on task
Proven problem solving, decision making and analytical skills
Experience dealing with conflict resolution
Experience working in a dynamic, fast-paced environment
Must be able to work weekends and holidays

Supervisor Resume Examples & Samples

Supervises and participates in all department activities. Includes setting priorities, providing work direction, monitoring performance and motivating staff
Oversees personnel functions, including interviewing and hiring staff, conducting performance reviews, resolving any personnel issues which arise, and handling any disciplinary actions
Assists in developing and maintaining department policies and procedures which satisfy corporate, investor, insurer, legal and regulatory guidelines and requirements
Provides input into preparation of the annual budget and department goals, and monitors monthly department performance against those budget and goal expectations
Responsible for ensuring compliance with VISA and VISA International Operating Regulations, TCF Policies, Regulation E for each of the TCF Financial Corp. affiliate banks, and contractual agreements with a third party processor
Responsible for daily settlement and reconciliation of Check Card general ledgers and DDA accounts. Ensure control over Check Card settlement dollars processed through third party processor and TCF’s Electronic Funds Transfer Department
Responsible for monitoring and maintaining plastic card order transmissions, special card orders, and card order rejects within TCF and with third party vendor and processor
Oversees monitoring of Check Card fraud/suspect activity reports. Coordinates and develops enhancements to current reporting system
Develops, maintains and reviews all departmental procedures, policies, reports and training materials
Prepares staff requisitions, conducts performance reviews, and makes hiring decisions. Responsible for all job functions within the department. Provides back up for other departmental supervisor
Responsible for updating Corporate Operations Management of departmental issues. Recommends and implements improvements in the departments daily operation
Performs other duties, responsibilities and special projects as assigned
3-5 years Check Card experience

Supervisor Resume Examples & Samples

Oversee day-to-day operations of the Inbound and Outbound telephone groups to ensure that the departmental service standards, legal and administrative standards are maintained. Responsible for control of telephone service levels by monitoring telephone representatives with available software
Identifies and coordinates the resolution of all service issues including coordinating customer complaints with the manager of Client Services and other department leaders if required. Develops staff through coaching to ensure established telephone etiquette expectations are being met and adheres to Franklin Templeton policies and procedures
Review written correspondence items for effectiveness and accuracy before being mailed. Responsible for reviewing and approving request for transaction adjustments that may result in a fund loss situation or payment by Franklin Templeton Investments
Evaluate calls monthly (or as required) for representatives to ensure highest level of quality and regular feedback by randomly pulling, scoring and delivering evaluations to team members
Responsible for arranging regular team meetings, communicating corporate and departmental activities and service issues to the client service staff members and dealing with other departments and areas of the company
Actively participates in the interviewing, hiring, and performance management of departmental staff. Organizes and appraises staff performance
Participates in projects as assigned
Organizes and leads departmental initiatives as related to business area
Responds to clients in a timely manner as a priority. Works overtime occasionally in accordance with workload and call volumes
Successful completion of Canadian Securities Course (CSC) or IFIC
Previous client service or financial industry experience
Post-secondary education
Previous leadership experience or completion of leadership programs

Supervisor Resume Examples & Samples

Responsible for daily oversight of minimum funding requirements for the partnered funders
Verify employment based on established Policy & Procedures and documents information verified
Validate the loan approval and ensures all stipulations are met before loan is funded
Responsible for training of new personnel within the partnered team
Responsible for mentoring to the partner funding staff
Assist with phones
Additional duties as may be requested
2+ years related work experience as a team lead, including Auto Finance Funding experience

Supervisor Resume Examples & Samples

Demonstrates good understanding of loan documentation
Demonstrates knowledge and understanding of loan documentation software
Demonstrates understanding of bank loan policy and regulatory compliance
Demonstrates general knowledge of Microsoft Office Products
Demonstrates strong attention to detail
Demonstrates good verbal and written communication skills
Demonstrates ability to multi-task and prioritize conflicting demands
Demonstrates good interpersonal skills and ability to coach other individuals
Good understanding of corporate organizational documentation
Good understanding of regulatory compliance
Understanding of Article 9

Supervisor Resume Examples & Samples

Oversee day-to-day operations of the Client Operations department, and support other areas within the Canada TA to ensure that the departmental service standards, legal and administrative standards are maintained
Within company and departmental budgetary goals, ensure proper staffing, efficient workflow, and timely and accurate processing of work
Responsible for reviewing and approving request for transaction adjustments that may result in a fund loss situation or payment by Franklin Templeton Investments. Identifies and coordinates the resolution of all service issues
Review written correspondence items for effectiveness and accuracy before being mailed
Perform continuous process review, and minimize inefficiencies. Proactively identify customer needs, issues and trends; recommend process improvements that are consistent with organizational objectives to management team for approval, and implement approved solutions
Represent the business unit by serving as a project team member or liaison on corporate, Investor & Dealer Services (IDS) and Client Operations wide initiatives. Serve as a technical resource for staff, internal and external customers. Ensure system enhancements meet the needs of Client Operations
Responsible for employee performance; develops staff through coaching to ensure expectations are being met and adherence to Franklin Templeton policies and procedures. Actively participates in the interviewing, hiring, and performance management of departmental staff
Responsible for arranging regular team meetings, communicating corporate and departmental activities. Ensure staff receives timely updates on procedure/policy changes; ensure compliance
1+ years of business experience preferably in TA/IDS environment
Previous leadership experience and/or completion of leadership programs
Ability to maintain current knowledge of procedures, products, and workflows for specific customers and focuses (e.g., regulatory requirements, policy and procedures, financial reporting, etc.)
Ability to proactively identify customer needs and service trends and to communicate that information to organizational leaders with accompanying solutions that are consistent with organizational objectives
Ability to communicate effectively both verbally and in writing; demonstrate strong comprehension of verbal and written instructions; and exhibit excellent advocacy, negotiation and persuasive skills
Highly organized and attentive to detail with the ability to deliver excellent results within the established timeframes while managing multiple priorities
Ability to think critically and exercise independent judgment consistent with department and corporate guidelines
High level of personal accountability
Knowledge of Windows and MS Office (Word Excel, and PowerPoint), with strong proficiency in Excel

Supervisor Resume Examples & Samples

60% - Processing
Develop technical expertise in area of responsibility and provide technical instruction on new/improved processes to appropriate audiences, primarily Manufacturing personnel
25% - People

Supervisor Resume Examples & Samples

Coordination of global mobility services for key accounts
Management and administration of global EY technology tools used
Assist with proposal processes and gathering of fees across the Africa Sub Area
Building strong relationships with colleagues across the globe
Primary point of contact for key accounts
Implementing and developing processes to ensure efficient management of key accounts
Managing risk processes on key accounts i.e. client acceptance and continuance processes
WIP and debtors management
Report writing i.e. progress reporting and notes from meetings
Doing training and presentations to clients on the use of technology tools
Set-up meetings and preparing agenda's etc. for the meetings
Project management of projects across the Africa Sub Area
Assist with adhoc queries and projects in respect of clients and also internal Africa projects the ATCS team is working on
BComm Tax, HDip Tax, CTA or similar Tax qualification or studying towards tax qualification
Project Management, interpersonal, communication, administrative and organisational skills
Confident, pro-active and responsible individual
Good interpersonal and organisational skills
Able to demonstrate excellent reporting skills, both verbally and in writing
Strong ability to multi task - must be able to handle multiple requests from various people
Able to work under pressure ,Be able to adhere to deadlines
Proven ability to operate efficiently within a team
Self starter, can work with little supervision
Ability to liase with senior people at client level

Supervisor Resume Examples & Samples

60%
Processing
Staffing
Provide effective leadership
Ensure that staff Individual Training Record (ITR’s) targets are met
Schedule and track training attendance
Evaluate training effectiveness
Day to day training and coaching employees
Issue deviations or investigations of various complexities and work with cross-functional departments to evaluate root cause, close them and implement appropriate corrective actions
Provide technical expertise to resolve manufacturing issues and interact with support groups to ensure production targets are met and product and process comply with cGMPs, product licenses and corporate policies. Ensure operational metrics and business systems (ERP, Inventory) are maintained
Revise, author and review Standard Operating Procedures/Batch Records

Supervisor Resume Examples & Samples

Assists manufacturing engineering and quality control in establishing quality standards and checks. Identifies opportunities for common mistake proofing
Anticipates safety, quality and productivity problems in work area and takes immediate action to correct unsafe conditions or actions. Ensures employees are appropriately trained in recognizing hazards associated and specific to their job. Leads accident/incident investigations. Promotes 5S activities in all work cells. Assists in conducting risk assessment on new and/or modified equipment and/or processes
Maintains vacation, overtime, off-line training and relief schedules. Analyzes daily/weekly/monthly production performance reports and initiates appropriate action. Identifies when and how to use temporary performance tracking tools. Monitors utilization of Kanban and Mafact systems. Uses standardized work as a management tool
Manages multi-skill development of employees using on-the-job training and training matrices. Presents new information to large and small groups. Administers and applies company policy consistently and fairly. Provides constructive feedback to all employees regularly. Establishes individual development plans by determining needed skills and knowledge. Participates in the hiring of new employees by interviewing candidates effectively and legally. Orientates new team members on processes, policies, procedures and people. Responsible for maintaining and developing team morale
Possess communication skills in order to work with internal and external contacts at all levels within the organization and represent the Company in a professional manner
Strong analytical, troubleshooting, and problem-solving skills for successful performance of job duties. Must have understanding of business issues relevant to job and Company operating procedures and connect these to work priorities and resolve problems
Ability to lead and develop others through support, training, etc. Must be able to manage staff toward departmental goals usually of a short-term focus

Supervisor Resume Examples & Samples

Responsible for loan servicing policies and procedures including: meeting operational standards, maintaining service levels, improving quality service, maintaining professional and technical knowledge and accomplishing organization goals
Develops, recommends, implements and supports strategies to maximize account penetration and collector productivity
Responsible for achieving daily and monthly goals as set by the department
Schedules, plans and communicates daily call campaigns as requested by management
Make recommendations concerning hiring, firing, advancement, promotion, or other changes of status for employees supervised
Responsible for planning, training, motivating, evaluating, analyzing and directing a team while insuring compliance and achieving maximum results for the company
Oversee and monitor performance as well as draft and administer performance reviews
Create schedules and enforce attendance policy
Review and approve timesheets for accuracy
5 years of collection experience required, supervisor experience preferred
High school diploma or equivalent required, some college preferred
Ability to calculate figures and amounts such as past due balances, interest, and fees
Ability to learn and understand the regulations and methods of collection, skip tracing and due diligence
Excellent analytical, communication, problem solving and negotiating skills required
Ability to work well on a team and focus on results; exhibit adaptability and flexibility

Supervisor Resume Examples & Samples

May perform data analysis and reporting of departmental statistics
May facilitate process innovation and/or special projects assigned by manager
The incumbent is responsible for the supervision of an assigned unit, usually 10-15 employees, which can include both non-exempt and exempt staff
Performs other relate duties as assigned by management
Strong knowledge of MS Word, Excel and PowerPoint
Proven problem-solving skills
Time management and organization skills
In-depth knowledge of documents, procedures, measures and terminology of the department
Knowledge of departmental software

Supervisor Resume Examples & Samples

Must be proficient in all Commercial processes and business rules
Daily oversight of all Salesforce.com queues that represent various states of readiness in order to complete. Be prepared to identify and resolve issues in all Order Management systems through vigilant monitoring of the various queues and order states
Analyze and perform root cause analysis of the daily invalid and rejected orders to assure continuous improvement
Responsible for facilitating training and internal coverage of the Order Management Representatives and acts as a mentor; motivating and assisting in their development
Attend conference calls and be prepared to discuss order provisioning failures with trend analysis
Act as a liaison between Order Management, Sales Support and Order Fulfillment
Assist in creating and maintaining documentation of methods and procedures
Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service
Prioritize workload and adjust accordingly as situations change
Commercial Operations experience preferred
1-2 years experience as a lead or supervisor

Supervisor Resume Examples & Samples

Supervises and participates in all Accounts Payable activities including setting priorities, providing work direction, monitoring performance and motivating staff
Maintains a training program for all employees and assists in the training process to ensure compliance with department policies and procedures. Communicates effectively with staff to ensure the department is operationally prepared to handle all assigned responsibilities
Provides feedback to manager on all important matters and developments relating to customers, the department or staff and initiates appropriate action when required
Ensures payment for goods and services on behalf of TCF Financial and its subsidiaries
Develops and updates the Business Expense Policy and the required authorization policy
Provides direction to subsidiaries that will be utilizing TCF’s Accounts Payable system. Ensures system integrity is maintained throughout conversion
Ensures adherence to applicable state, local and government regulations such as sales & use tax reviews and adjustments
Monitor, direct and execute the 1099-MISC and 1042-S process for TCF Financial Corp
A minimum of three years of previous banking experience is required. Three years of experience in Accounts Payable is preferred
High school education or equivalent is required. Four-year college degree or business course work is preferred
Previous experience and the ability to supervise and administer the work of others is preferred

Supervisor Resume Examples & Samples

Contribute towards developing the business strategy of the service line/function
Periodically review the performance of the team with the service line as per the strategy goals
Manages resources in accordance with process/ project schedule
Ensuring the team is fully staffed and highly motivated to help ensure established field personnel quotas are met and exceeded
Maintaining and continuously striving for improvement by means Productivity and Quality Metrics
Quickly understands the business issues and data challenges
Work cross-functionally with other teams for resolving issues
Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
Reporting on accounts, opportunities and sales Forecast/Upside Funnel
Providing support for Ad Hoc projects and reports

Supervisor Resume Examples & Samples

Supervise clerks at DTVA facilities to support operations needs of growing business area of 600 + DTVA employees according to current departmental and company policies and procedures
Provide mid-year and annual performance reviews for direct report’s goal-oriented plans and ensure in line with overall organizational and departmental goals
Supervise DTVA Operations Helpdesk and insure all requests (A/C, carpentry, copiers, courier/driver runs, cube reconfigurations, drive-ons, furniture, janitorial, kitchens, lock shop, moves, paint shop, parking, recycling, safety, security, shipping/receiving, and telecom) are fulfilled to meet production schedules and departmental project deadlines
Supervise production and departmental moves, cubicle reconfigurations, furniture distribution, and telecom requests for all DTVA internal moves
Supervise setup and breakdown process for DTVA new hires, terminations, rehires and transfers
Update and maintain weekly headcount, space maps, and space plan scenarios for DTVA utilizing AutoCad and Archibus
Update DTVA Operations correspondence (i.e. new hire packets, move memos, telecom manuals, etc.) for distribution and implementation of Archibus
Implement internal Operations procedures/training manual for departmental reference and collaborate with DTVA Operations and Technology to maintain Operations WIKI
Collaborate with Technology to update DTVA Operations website to streamline operations requests through TVA Operations Helpdesk
Supervise inventory supply for copiers, kitchens, and cereal bars
Update and reconcile monthly phone and cable billing
Collaborate with DTVA Operations to maintain inventory of all DTVA facilities for Archibus
Maintain department calendar and signage for Tenant Improvements, Capital Projects, and meetings/special events
Supervise Disney Global Security requests for deliveries, guests, and hosts for TI or special events
Work closely with DTVA Operations Executive Director and Manager to establish overall preventative maintenance schedule for DTVA facilities
Liaise with Corporate Real Estate/Facilities Support Services and/or Property Management Company to address DTVA operations and facilities needs
Collaborate with DTVA Operations, FSS, and third party vendors to address all infrastructure issues (HVAC, Plumbing, Electrical, Acoustical, Cabling, etc.)
Oversee maintenance of kitchens, copy rooms, conference rooms, Café, and Fitness Center
Collaborate with Disney Fire and Safety to ensure DTVA facilities meet city fire code and OSHA guidelines
Supervise Emergency Response Team while collaborating with Disney Crisis Management Site Coordinator of DTVA facilities
A minimum of 2 years’ experience in a related field
Experience working in a large organization with complex organizational structures
Proficient in Excel, Microsoft Word, Outlook, and Power Point
Excellent written, verbal, and interpersonal communication skills
Detail oriented, takes initiative, and works well with teams
Ability to prioritize and supervise multiple projects and schedules simultaneously
Works well in fast-paced dynamic production environment
Strong desire to provide excellent customer service to WDTVA clients
Works well in a fast-paced, dynamic production environment
Detail-oriented; exceptional supervisory experience, and works well with teams
Excellent written, verbal, and interpersonal skills
Experience with SAP, AutoCad, Archibus, and PhotoShop
3 or more years of experience supervising other team members, as well as supervising projects

Supervisor Resume Examples & Samples

Develops and monitors service and quality goals, including definition and implementation of key performance indicators to continuously improve and manage business performance
Develops strategies for retail operations in North America that will support proactive customer service practices and future growth
Evaluates, defines, and implements process and system improvement opportunities to meet order management needs
Participates in planning and process improvements for service to stores during peak periods
Leading teams and developing partners (3 years)
Project management in a cross-functional environment
Knowledge of transportation or logistics
Knowledge of process development practices

Supervisor Resume Examples & Samples

Leads, directs, and supervises inserting and/or press delivery mailroom operations in a seven-day a week production environment
Responsible for communicating and implementing the short and long term operational and strategic plans
Responsible for meeting established goals and objectives related to budgets, deadlines, reliability, quality, productivity, waste, and other key issues
Administers policies and procedures in accordance with the collective bargaining agreement
Develops, recommends, and implements ideas and projects that will result in improved efficiency, productivity, quality, and operational savings
Complies with all Federal, State, and Local requirements
Manages and develops a high-performance teams

Supervisor Resume Examples & Samples

Market level development, implementation and oversight of Clinical Innovation Outreach Specialist staff
Coordination of management efforts with other Humana departments including, but not limited to Health Services Onsite Staff, Case/Disease Management, Quality Improvement, and Provider Relations
Collaborate with Health Services Manager for data collection, reporting and Quality Improvement initiatives on all programs, including evaluating ongoing effectiveness and improvement opportunities
Provides daily oversight and guidance to non-clinical support staff
Sales and/or Customer Service experience
Longevity working in an operational setting
Medical Terminology knowledge or Clinical experience

Supervisor Resume Examples & Samples

Supervise assigned Client Services personnel including recruiting, technical and professional development, performance management, leadership development and recognition initiatives
Responsible for compliance within Team business, corporate, legal and regulatory processes and policies
Actively manage daily workflow to ensure commitments are met on a continual basis. Promote and provide guidance to the Team in order for them to be successful in the commencement and terminations of transactions
Propose processes and initiatives needed within the Team and Department. Expected to actively participate in a variety of initiatives/projects
Ability to understand and compute interim rent billings by cost and location. Able to assist and direct Client Services Specialists with interim rent billings that are unique
Act as Subject Matter Expert within Client Services, including lease systems (LeaseWave, Asset Entry, etc)
Four-year college degree or equivalent work experience, prefer a four-year college degree in Business, Finance or related field
3-5 years of commercial contracts experience or work experience in a related position
Demonstrated ability to effectively supervise or direct others
Detail orientated
Possess math, organizational and problem solving skills
Solid understanding of finance operational processes

Supervisor Resume Examples & Samples

Exercise the authority as a supervisor concerning scheduling, salary recommendations, candidate interviews/hiring, corrective action/termination, performance appraisals, and promotions
Responsible for performing tasks in a manner that are compliant with applicable laws and regulations and / or that serve to help the company be in compliance with laws and regulations that apply to the business line the position supports
Responsible for supervising one or more of the following Default Account Non-Cash areas: Loan Level final reconciliations, M&T Treasury Loan processing, posting accounting transactions, default general ledger monitoring and/or department and senior management loss reporting and analysis
Bachelor’s Degree or equivalent in work experience
Minimum three years’ experience in department or comparable area

Supervisor Resume Examples & Samples

May participate in or facilitate process innovation and/or special projects assigned by manager
Team handles deposit account opening and maintenance (PACE). Book transfers using CSW, reporting, as well as other transactions under a test pilot
Team developed to support the regions with administrative & high risk tasks. New tasks continue to be considered to transition to this team
Bachelor's Degree or equivalent in work experience
Minimum two years’ experience in assigned area
Minimum one year supervisory experience
Must be able to work in a fast paced environment

Supervisor Resume Examples & Samples

Leads Security Officers by example and provides a positive, professional and inspired work environment
Facilitates daily shift briefing by communicating pertinent and timely activity information to all security personnel at beginning of shift
Accountable for controlling and containing all field emergencies by directing Security Officers to respond appropriately to all emergencies
Assists with the supervision of special functions and details during assigned shift
Responsible for entering timely incident reports into PPM (incident management system)
Responsible for PPM training for all officers and supervisors at the Main Campus
Responsible for day-to-day management and operational effectiveness of security personnel – at Live TV productions – including all physical security measures as well as the personal safety of employees and guests
Monitors and ensures all Security Officers are following Company and Security policies and procedures
Consistently analyzes labor requirements, identifies efficiencies and partners with Management on current and future staffing strategies
Reporting to the Security Manager in the overall supervision of the (24)hour twenty- four security operation for the Washington News Bureau
5 years of work experience or law enforcement experience
Superior writing ability and command of basic English grammar
Physical ability to perform all responsibilities as listed above
Strong leadership, judgment, and decision making skill
Flexibility to work varying schedule (hours and days off), especially overtime
Valid guard license

Supervisor Resume Examples & Samples

Ownership and accountability for creation, achievement and assessment of performance against departmental goals
Driving service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc.)
Managing multiple employees and potentially business units with diverse technical requirements
Serving as an in-house authority for operational processing functions
Clearly and consistently communicating with the team
Effectively managing change
Demonstrated solid budgeting, forecasting, work process analysis, problem solving and risk management skills
Experience in business transformations, startups or tactical and/or strategic initiatives preferred
Experience building high-performing teams including recruiting, hiring, and training and retention
Superior business acumen, learning agility, dealing with ambiguity and paradox all essential qualifications

Supervisor Resume Examples & Samples

Responsible for efficient and reliable support of all aspects of manufacturing activities at the Shire 400 Manufacturing Plant
Responsible for efficient and productive operations of the Facilities Operations Group assigned to the Manufacturing Plant
Facilitates execution and ensures effectiveness of the Preventive and Corrective Maintenance Program
Ensures quality of execution and compliance of facilities activities
Responsible for personnel development and performance evaluation
Extensive, progressive experience in Bio-pharmaceutical and /or related regulated industries in management/leadership role
Demonstrated knowledge or mechanical and process systems employed in the manufacturing process. Good working knowledge of applicable regulations and codes

Supervisor Resume Examples & Samples

Minimum 2-3 years cable television or lodging industry marketing experience required
Acute attention to detail necessary for working with large amounts of data
Mastery of Excel, Pivot Tables, and other advanced Excel functions a requirement
Ability to translate business needs to IT requirements
Strong analytical skills required in order to make sense of and report on large amounts of data
Ability to supervise and prioritize multiple tasks simultaneously while under pressure and working with a number of different team members
Excellent organizational and follow-through skills in order to ensure that the many aspects of project management are handled and communicated to Sales, Marketing, IT and leadership
Strong interpersonal skills in order to build relationships and trust with IT, Sales, numerous member of the marketing team, and other groups and Showtime
Prior CRM database experience preferred

Supervisor Resume Examples & Samples

Leads and directs a team which supports the continuous improvement and ongoing processing of Business Class Sales and Orders
Manages a team that assists Sales Channels with creation, processing and closing of Sales Opportunities
Partners with Commercial Sales Leaders to ensure effective and reliable process and procedure communications
Effectively manages resources to meet and exceed established processing intervals
Develops and maintains Sales Order processing documentation, policies and procedures
Provides day-to-day operational support for the regional commercial Sales Support functions
Responsible for local implementation of workflows related to the Sales Support functions for Business Class
Advises, provides counsel, and educates management on their operational impact
Implements company policy, methodologies, procedures and practices at each location
Cultivates future leaders in the Sales Support functional discipline by providing development opportunities and career path planning
Makes, or reviews others, selection, disciplinary, termination, and compensation decisions
Works with key vendors and corporate leaders to define the necessary workflow roadmap to support new lines of business, products and campaigns
All other Duties as Assigned
Associate’s degree or equivalent experience required
2 - 4 years leadership experience required
2 - 4 years relevant work experience
Extensive Sales/Sales Support Experience
Extensive Cable Industry Sales and Operations Experience
Must have extremely strong verbal/ written communications skills, strong computer (MS Word, PowerPoint, Excel, Project, etc) as well as presentation and customer facing experience
Strong organizational development and business skills
Proven abilities in continual process improvement methodologies
Demonstrated history of leadership positions in high-volume, fast-paced environments requiring teamwork, flexibility and change management
Conversant with telecommunications/networking technologies as well as business analysis tools

Supervisor Resume Examples & Samples

Good communication and organizational skills
Good command of the English Language, both written and spoken
Leadership and judgment

Supervisor Resume Examples & Samples

CurrentLPN or RN license in the state in which the nurse is / will be required to practice
Valid drivers license and/or dependable transportation necessary
BSN or Bachelors degree in a related field
Previous experience in utilization management, discharge planning and/or home health or rehab
Bilingual is a plus

Supervisor Resume Examples & Samples

Must have 3+ years’ experience in Human Resources
Must be knowledgeable in Employment Law
Knowledge of WorkDay is an asset
Must be able to learn independently
Must have strong work ethics
Must have exemplary attendance

Supervisor Resume Examples & Samples

Supervise Workforce Real-Time team of admins to ensure all responsibilities are managed while team is motivated, driven for growth, and accountable to all policies and procedures
Using workforce management software, monitor the real-time call activity of all customer-contact personnel. Real time monitoring includes but is not limited to, call center call volume, service level tracking, call handle time, off-phone time, and work schedules
Work closely and partner with Call Center leadership teams to schedule agent activities within the unproductive times
Work closely and partner with Scheduling and Forecasting teams to understand changes to daily, weekly, or monthly plans and/or determine whether further changes to operating plan may be necessary
Monitor and gather information to track service levels, manage the use of off-phone time to improve center performance
Monitor compliance to schedule and adjust schedules as necessary
Prepare daily schedules. Using guidelines and work with scheduling/forecasting team to make determination on “green time” or whether overtime is necessary to achieve desired results
Assist in the development of departmental goals and procedures to ensure the overall efficiency of the department. Help design methods for continuous improvement of customer service
Provide feedback to the appropriate managers and supervisors on performance results and work with the managers and supervisors on performance issues as necessary
Input in to computer system, required data such as agent information, schedule changes, supervisor and team information, coaching schedules and agent requests for time off
Inform immediate manager in a clear, concise, and timely manner of any unresolved customer service issues
Work with outsource vendors to ensure adequate staffing and performance is being managed
Manage all routing in ETS to ensure all Sales Strategies are being followed
Provide regular and adhoc reporting to leaders based on routing tatcis
Be point of contact for all phone impacting issues in all centers including being engaged, escalating and providing communication updates
Define daily tasks, procedures and coverage for WFA Admins and RTA Admins
Create standard process, escalation plans and procedures for departmental use and training
Evaluates forecast validity and schedule performance to determine where adjustments are needed
Collects and tracks center performance data to be used in the development of real-time, short and long term range plans
Maintenance and support of Workforce Management Software
Travel required to meet with Sales Leaders and other members of the virtual team
Ability to work hours outside of normally scheduled shift with little or no advance notification required
Motivate, Develop and Supervisor Front-line Employees
Accepts change in a productive manner
Must have at least 2 years in Call Center Call Routing
Must have at least 2 years in Call Center Workforce environment
Must have at least 2 years of Leadership experience
Experience working with automated scheduling software required
Must have experience with understanding complex systems and databases
Experience with Avaya CMS software preferred
Experience working with workforce management and scheduling and forecasting processes required
Must have advanced level experience with Microsoft Excel and Access
Experience with Time Warner Cable products and services are preferred
Strong written, verbal and interpersonal communication skills to effectively communicate with management, co-workers, vendors and agents required
Must be able to manage multiple projects simultaneously in a fast paced changing environment
Must be able to work independently, proactively identifying and prioritizing work
Two years of planning and analysis required in a call center environment required
Ability to efficiently manage multiple tasks simultaneously to completion required
Organization, accuracy and attention to detail required

Supervisor Resume Examples & Samples

Monthly and Periodic Responsibilities
Identify training needs and provide adequate training for the staff. Conduct and facilitate as required
Monitor and conduct staff appraisals and ensure timely feedback is provided to the staff
Manage individual and team performance
Liaise with HR to conduct interviews and manage all staff related issues
University degree in accounting/business or equivalent experience is required for this position
Post Graduate level accounting, finance or business courses would be viewed favorably
Professional qualification in finance, accounting or management (CA, ICWA, Merit Awards, HNC, CPA, CMA, and CFA) would be viewed favorably
Will be responsible for NAV Analysis team(s)

Supervisor Resume Examples & Samples

Process new cardholder applications; issuing and cancelling cards; and resolving issues related to spend limits, declines and fraud activity in accordance with company requirements. Act as Card provider first point of contact for issues relating to Corporate Card process and useage and support Customer queries relating to Concur use and operation, expenses policy, payments and claims
Administer changes to Concur system where required due to business or policy changes or to accommodate new business expense legal rules and requirements and support Concur project roll out to new Discovery businesses set up and training where required
Work with Corporate Travel Services and U.S. Corporate Card Administrator to ensure the Corporate T&E policy, and any policy or system updates, are implemented in Concur and cardholders receive appropriate support for escalation issues
Oversee the accurate and timely processing of manual expenses for businesses serviced not yet on Concur in accordance with country tax requirements. Ensure timeliness of claimants expense & receipts submission and actively chase late claimants for expense submissions
Control month-end reconciliation activities for T&E balance sheet accounts & accruals relating to Expenses ensuring balances are accurate and current, and ensure credit card statements are processed and paid timely
Maintain documentation of the Expenses process as current, ensure all SOX controls are complied with and evidenced and all SOX process narratives are current and correct
Review operating practices and procedures and recommend improvements to facilitate a more efficient and effective process. Subsequently, update and manage training materials, policy and procedures, and communications to establish consistency and best practices
Lead and support the team to meet all targets, KPI’s and SLAEnsure customer issues and concerns are discussed and resolved quickly and effectively
Support P2P Manager in meeting key internal customers on a regular basis to review performance and promote closer working relationships and support for change, measure customer satisfaction and ensure customer issues and concerned are resolved quickly and effectively
Report on key performance metrics related to T&E policy exceptions and management spend to monitor compliance and identify cost saving opportunities. Follow up with management and business partners to ensure action is taken to resolve issues

Supervisor Resume Examples & Samples

Supervises all functions of the Deposit/Disbursements and Money Market departments to ensure prompt and accurate turnaround on all work requests
Supervises the Treasury Operations staff by acting as a resource, conducting effective performance reviews, one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
RBC employs more than 79,000 employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries

Supervisor Resume Examples & Samples

Assist with managing budgets with monthly forecasting of revenues and expenses and financial responsibility for Tubing Hill and Snowbiking monthly revenue tracking
Tubing Operation: timely opening and closing of carpet including morning start-up procedures, operation in accordance with CPTSB regulations, oversight of appropriate staffing, snow work, tools, and supplies, proper maze set up according to business volumes, completion of daily operational logs, lift incident reports and witness statements as needed, as well as upkeep of all tubing hill areas including lift, yurts, sheds, snow castle, restroom, and mazes
Groom the tubing hill in the snow cat to make sure lanes are safe
Train new cat drives in accordance with the company policy
Close out POS station; count station bank, deposit, review sales reports and ensure that all backup is present and sent to Recreation Audit. Ensure all company cash handling procedures are followed
Train new employees on RPOS
Staff Management: provide daily leadership, coaching, and motivation for Attractions Attendants, Leads and, Supervisors. Train employees, assist manager with mid and end of season employee reviews, discipline and motivate employees as required. Oversight of breaks, lunch rotations, and staffing levels as business volumes dictate. Development of and participation in employee relations functions
Guest Service: provide consistent high quality guest experience as guests interact with Tubing hill attendants by initiating positive guest interactions and creating a friendly welcoming environment at all tubing hill areas, professional handling of guest complaints including diffusion of hostile situations, and follow through with service recovery situations
Administration: prepare weekly schedules balancing needs of staff and needs of the operation, complete required work comp, lift incident and operational log paperwork, actively participate in weekly management meetings, contribute to daily morning meeting, send outs and monthly department meetings
Communication and Relationship Building: consistent, frequent and positive communication and working relationships with Guests, subordinates, peers and management, and internal departments such as Lift Maintenance, Lift Operations, Ski Patrol, 4Fun, Guest Services and Events
Maintain inventory for retail and order products when needed
College degree - preferred
2 years Mountain Ops & 2 years of Guest Service experience - required
1 year snow cat experience - required
1 year Adventure Point experience - strongly preferred
1 year of supervisory experience - required
Satisfactory motor vehicle check and a valid Drivers License - required
MS Office proficiency - required
2 years RPOS experience - required

Supervisor Resume Examples & Samples

Hiring and training of Lead and Scanner staff
Resolving any and all guest ticket and pass issues with the help of the Ticket Office
Investigate and follow up on fraudulent Season Pass and Lift Ticket usage; working closely with Keystone Security and the Summit County Sheriff
Scheduling of staff
Development of staff through continual training, coaching, and discipline
Monitoring Time and Labor of department in order to align staffing levels to budget and business volumes
Monitor scan equipment performance and work closely with IT to ensure equipment is operating at a high level at all times
Professional and effective communication with guests and internal departments. Frequent contacts include Ticket Sales, Lift Operations, Keystone Security, IT, Mountain Guest Services, and the Summit County Sheriff
Experience working in Ticket Scanning - Strongly preferred
Experience supervising others - preferred
Lift 50 pounds
Stand for the entire work day
Work outside in all weather conditions including but not limited to snow, extreme cold and wind

Supervisor Resume Samples

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Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

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