Software / Software Quality Engineer Resume Samples

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L Hermann

Lizzie

Hermann

89679 Witting Square

Detroit

+1 (555) 686 2665

89679 Witting Square

Detroit

Phone

p +1 (555) 686 2665

Experience Experience

Philadelphia, PA

Software Support Quality Engineer

Philadelphia, PA

Leuschke-Romaguera

Philadelphia, PA

Software Support Quality Engineer

Create mass-renaming and mass-editing scripts
Create and modify APIs to mass-edit file properties
Install and configure recreations of software production environments to allow testing of software performance
Visit beta testing sites to evaluate software performance
Work in BMC Remedy ticketing tools
Document software defects, using a bug tracking system, and report defects to software developers
Monitor program performance to ensure efficient and problem-free operations

Boston, MA

Quality Assurance Software Engineer

Boston, MA

Olson-Willms

Boston, MA

Quality Assurance Software Engineer

Stay abreast of new tools, processes and methods to optimize quality for JPMC
Responsible for participating in all the SDLC phases of the IT Project Delivery Process for each assigned project/release
Develop deep application content knowledge in system functionality and system operational processes/procedures
Track testing risks and develop mitigation action plans
Assist QA Leads/managers in planning/developing a test plan which includes regression testing
Coordinate the execution of test scripts with QA Leads, Project Managers, Development Managers, and internal testers
Assist Application Developers and technical support staff in identifying and resolving defects

present

New York, NY

Software Tester / Quality Assurance Engineer

New York, NY

Spencer-Wehner

present

New York, NY

Software Tester / Quality Assurance Engineer

present

Agree work plans and report on actual progress to your manager
Identify fraud trends at individual and portfolio level. Make recommendations to improve/mitigate negative trends
Work closely with other Company personnel and functions, primarily development staff
Working with our acquiring partner bank to ensure that once a merchant is live they trade within their contractual agreement
Dealing with software developers to ensure timely fixes and retests
Preparing test work plans
Knowledge of accounting principles an advantage

Education Education

Bachelor’s Degree in Engineering

West Virginia University

Bachelor’s Degree in Engineering

Skills Skills

Able to communicate effectively and capable of working in a team
Knowledge of accounting principles an advantage
Knowledge of Oracle, SQL Server, or other database
Knowledge of SQL
Be self-motivated and able to work without supervision when necessary
Knowledge of Operating Systems – Windows and Linux
Strong aptitude and interest in QA in general
Have a desire to produce high-quality work
Be keen to learn and unafraid to ask questions
Experience in test case management tools such as Zephyr

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15 Software / Software Quality Engineer resume templates

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B-associate Software Quality Engineer Resume Examples & Samples

Reviewing and analyzing system/software requirements, technical design and writing test plans, test cases and procedures
Collaborate with Developers, Business Analysts. Actively participate in the entire product life cycle including product specification reviews and design reviews
Support the entire test and certification process by getting involved early in the product development cycle and managing areas of ownership through product release
Performing manual and automated tests, filing bug reports, and collecting and reporting test metrics
Analyzing and investigating user-reported problems
Interfacing with offshore resources within a global company

Software & Solution Quality Engineer Resume Examples & Samples

3+ years of professional experience in software development focused on Quality
Experience with software testing and analysis
Experience with quality in an agile environment including automation of both server and user interface testing via scripting and other techniques
Experience with working in a team including use of tools such as Git or Rational Team Concert
Broad knowledge of computer technology, advanced systems design programming languages, and software products
Unique communication skills to understand user management requirements. Because of the advanced state-of-the-art complexity of programming, considerable influence is required over users and peers and is also required at the functional and executive level

Software Quality Engineer Director Resume Examples & Samples

Responsible for career development/planning, performance and pay discussions of team members
Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customers
Leads teams working with Quality, Development Engineering, Engineering Operations, Procurement and Product Support to ensure that Dell delivers high quality products to customers
Ensures quality goals and performance measurements are met
Leads the Line of Business (LOB) Quality team to identify and implement projects to improve the Customer Experience, reduce customer incidents and call rates
10+ years of relevant experience or equivalent combination of education and work experience
8+ years leadership experience
Solid understanding of technologies used in disciplines managed
Understanding of core software engineering, development (for software) and procurement processes
Understanding of six sigma and BPI processes and tools
Statistics and forecasting methodologies
Customer interaction skills

Software Support Quality Engineer Resume Examples & Samples

Work in BMC Remedy ticketing tools
Verify and write requirements for all product enhancements and V1 products
Responsible for testing, executing and creating enablement and migration scripts to move data from legacy products to new products
Testing, quality and creation of tools to increase efficiency
Update Informix/SQL activities for data retrieval and analysis
Identify and drive root cause analysis and preventative actions
Manipulate sensitive information in data files
Create mass-renaming and mass-editing scripts
Create and modify APIs to mass-edit file properties
Write cronjobs with Scheduling tools
ETL file parsing for OLAP and OLTP environments
Mentor and train Software Support Engineers
Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
Monitor program performance to ensure efficient and problem-free operations
Visit beta testing sites to evaluate software performance
Conduct historical analyses of test results

Software Quality Engineer \ Entry Level Resume Examples & Samples

Maintains software quality engineering program plans
Uses established criteria to review, comment and recommend approval of software life cycle documents and program products
Conducts limited audits of software engineering processes and associated support functions
Assists in configuration management activities such as software product release and change control boards
Assists with review of deviations and waivers to the software baseline. Improves products and processes and manage risk
Verifies pre-test set up. Monitors or witnesses test activity to established test plans and procedures
Assists with verification of test results to performance requirements
Assists in verifying the acceptability of segments of the supplier's software quality systems and programs
Assists with software acceptance and delivery activities for low risk procurements
Reviews and approves corrective and preventive action plans
Assists in verification of effectiveness of corrective and preventive action plans
More than 1 year of experience with Root Cause Corrective Action \(RCCA\) tools
More than 1 year of experience in Quality Management Systems \(QMS
More than 1 year of experience in MRB \(Materials Review Board\) and/or corrective action
American Society for Quality \(ASQ\) Certifications \(CQA, CQE, CQT, etc.\)
Experience conducting internal audits for a large industrial firm

Wifi Software Quality Engineer Resume Examples & Samples

5+ years of experience in 802.11 protocols
5+ years of experience in SQA Methodologies and practices
Experience in scripting and automation (Python) is a huge plus
Experience in other Wireless technologies (such as Bluetooth, NFC) is a plus
Excellent problem solving and debugging skills
Passionate and inquisitive, and seek to solve everyday problems in innovative ways

Software Quality Engineer Summer Intern Resume Examples & Samples

Maintains and creates automated scripts for projects
Assists with the designing, coding and execution of automated test scripts. Documents and tracks product testing problems
Programming skills in Java and other scripting languages (python or shell) Broad technical exposure on variety of languages, tools, hardware, networks etc
Experience with HP Quality Center, QTP/UFT
Experience with testing and defect tracking tools (JIRA)
Knowledge of the Travel industry functional area

Software Quality Engineer Internship Resume Examples & Samples

Interview QA Architect and team members to discover what they want to achieve and what work has already been completed
Make regular reports to management and leads on progress, ideas, feedback and road blocks
Give a final presentation to upper management, the CS manager and the leads on proposed plan
Research new project areas
Write code & contribute to SQE roadmap
Develop proof of concepts and build prototypes
Collaborate with other team members
Create demos and presentations
Solid Understanding of Web Architectures
Solid CS fundamentals
Java or Python experience
Familiarity with Git source control
Data Science or Predictive Analytics experience is a bonus
Hadoop, Hive and R experience – a bonus
AWS, Microservice Architecture experience is a bonus
Passion for Quality
Passion for cloud and emerging technologies
Passion for Continuous Integration & Delivery
Collaborative work-ethic
Currently enrolled in an accredited college or university and taking at least one class, or be a recent graduate of an accredited college or university within the last six (6) months at time of application, or be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program
Junior or Senior in CS degree or equivalent (STEM preferred), or a recent graduate within 6 months of graduation date

Software Engineer, Center Quality Assurance Resume Examples & Samples

Design, develop and validate of Nexus switching products (N2K/N5K/N7K/N9K) in customer representative system/solution environment
Customer issue reproductions, early field trial validation
System level scale and performance characterization
Write automation scripts in Python
Work closely with engineering and TMEs to provide quality feedback and continuous improvement

Software Quality Engineer / Orlando Resume Examples & Samples

Knowledge of software design & coding techniques
Capable of auditing both software process and product
Ability to interface with program personnel, customers (both internal and external)
Knowledge of Lean/Six Sigma techniques

Quality Assurance Software Engineer Resume Examples & Samples

Provides engineering surveillance to determine the adequacy of the software engineering program to achieve design and development objectives
Performs engineering surveillance of systems and software controls and processes through in depth review and commenting of software products
Performs highly complex systems modeling, simulation and analysis to provide appropriate solution
Conducts investigations and tests of complex software systems to enhance performance or to investigate and resolve matters of significance
Reviews completion and implementation of technical products to ensure success and timeliness
Reviews literature, patents and current practices relevant to the solution of more complex projects
Recommends corrections in complex technical applications and analysis to enhance performance
Bachelor's degree in computer science, software engineering, management information systems, or related discipline
Seven (7) years of experience in performing activities related to the analysis, design, development, test and maintenance of complex software systems
Strong analytical and creative problem solving skills to resolve highly complex software design issues and create new software for one or more products
Good leadership skills to mentor, oversee, and lead team members
Good interpersonal skills to interact with senior customers, management, and team members
Good communication skills to interact with team members and senior support personnel

Software Quality Engineer, Shanghai, HSF, HBT Resume Examples & Samples

Bachelor’s Degree Engineering
Solid understanding of testing principles and practices (strategies, methods and techniques)
Excellent written & oral communication skills with an emphasis on stakeholder requirements
Automated Test Driven Development

Intern, Software Quality Engineer Resume Examples & Samples

Conduct research related to ESI and its clients
Perform data analysis and assist in data reporting as needed
Full-time student in an accredited 4 year college, graduate program or Pharm. D. Program
Preference given to students with 3.0 GPA or above
Motivated self-starter
Creative and resourceful
Strong business aptitude
Knowledge of the PBM or healthcare industry preferred
LI-RT1

Data, Software Quality Engineer Resume Examples & Samples

Working knowledge in GIS domain is preferred
Passionate about data quality
Passionate about data and how data impact user experiences
Like to code, script and automate
Can work and love to work on very large amounts of data
Can work in a fast paced environment
Deeply technical and proficient in at least one programming or scripting language (Java, Python, Scala, etc.)
Proven database experience including the ability to construct complex sql queries
Well versed in understanding multiple data formats and related tools, HIVE, SQL (mySQL, Oracle, etc), NOSQL (ElasticSearch, Cassandra, etc), JSON, Protocol Buffers
Efficient and productive with strong attention to detail
Extraordinary communication and relationship skillsMaps data background or experience with spatial analytics a big plus

Quality Assurance Engineer, Software Resume Examples & Samples

Develop, establish, and enforce quality assurance measures and testing standards for new applications, products and bug fixes/enhancements throughout software development life-cycle
Design test cases for verification and validation of user stories and marketing requirements
Setup test enviroments for various system platforms, including Windows (Servers), Linux, iOS, and Android
Develop, sustain and optimize QA automation suite for various applications, including Windows, Linux, Web, QT, iOS and Android applications
Deep understanding of medical standards, such as Dicom and HL7
Excellent communication skills in both technical and non-technical arenas
Experience in effort estimation for test planning and test execution phases
Excellent operating/debugging skills of Windows, Linux, iOS and Android systems
Good knowledge of SQL databases
Funamental understanding of network protocols and Client-Server architecture
Current of former role acting as a senior or lead SQA Engineer
Expert in use case analysis, test cases creation, product lifecycle testing and support
Experience working in an Agile environment (preferably Scrum), and associated project and test toolsets (preferably JIRA, Confluence, HP ALM)
Strong experience automated test development (preferably using C# and Visual Studio framework)
Experience with variety of state of the art GUI test toolsets, including Selenium and Appium (FrogLogic is a plus)
Good knowledge of SQL database
Funamental understanding of distributed application models, system integration, debugging and troubleshooting
Expert Linux and Windows user
Experience with Source Code Management (preferably Git, etc.), maintenance and branching
Familiar with medical devices, regulatory requirements and quality management systems
Deep knowledge of medical standards and medical information systems, such as DICOM and HL7
Excellent documentation Skills
Project Management experience or formal training a plus

Maps Software Quality Engineer Resume Examples & Samples

Experience working on large scale hosted infrastructure
Strong knowledge of at least one object oriented programming language
Familiarity with automation test frameworks
Outstanding written and verbal communication skills with a strong attention to detail
Comfortable working in a loosely structured organization
Aptitude to independently learn new technologies and bring that passion to the organization * Highly professional, with the ability to deliver solid work on tight schedules

Intern Software Quality Engineer Resume Examples & Samples

Test automation frameworks
Continuous integration tools such as Jenkins
Real world programming exposure in Java, JavaScript

Software Implementation Quality Engineer Resume Examples & Samples

Deliver bug-free projects: Ensure high-quality new utility implementations - minimal rework and continuous quality of ongoing programs should not be impacted by new/changing requirements or new platform features
Maintain and improve test automation: Write automated test scripts and work with fellow team members to increase the scope of our automated test framework
Prioritize tasks appropriately: Acquire deep knowledge about what is important to deliver a high quality program in order to make good decisions about what to test, how deeply to test it, and the risks incurred by not testing
Know the Opower product suite: Know the suite of Opower products, their capabilities, and requirements to deploy

Assistant Software Quality Engineer Resume Examples & Samples

Real Time software development
Relational
Synthesis mind
Analysis mind
Methodical

Software Engineer Sdet / Quality Assurance Resume Examples & Samples

Design and configure intelligent Build Verification Tests (BVTs) systems that enable and validate high quality releases at fast pace
Invent and extend methodologies for validation of scalable production systems
Think of all the possible ways a product could fail, build automation to support that test and ultimately signing off on that particular area
5+ years of current professional experience working with modern OO language (Java or C# preferred.)
Open source test & automation tools/frameworks: i.e. JUnit, NUnit, Selenium, PhantomJS, Specflow/Cucumber, GoCD/Jenkins
BS or MS in Computer Science or equivalent
Agile software development experience
Experience designing/building native Cloud applications (e.g. AWS, Azure) and/or containerization (e.g., Kubernetes, ECS)
Experience in the ecommerce or retail space is a plus

Quality Assurance Software Engineer Resume Examples & Samples

Application development
Strong competence in PHP and Javascript
Expertise building automated tests using a mix of modern test automation tools and frameworks, e.g. PHP Unit, Selenium, Phantom JS, Cucumber, Jenkis, Xray for Jira, etc
Cloud-based implementations
Agile methodology
Experience with ETL software
REST/SOAP web services
Apache Kafka implementations

Software Test & Quality Assurance Engineer Resume Examples & Samples

3+ years' experience
Experience testing consumer facing applications on embedded communications platforms
Experience with tools like Jenkins, JIRA and test repositories
Experience working closely with development in understanding and resolving issues

Software Quality Engineer Nand Resume Examples & Samples

Experience with Unix command line tools
Programing skills in any of the following: C++, Perl, Python or shell scripts
Experience leading projects and fostering cross functional relationships

Systems / Software Quality Engineer Resume Examples & Samples

Participating in the analysis of Program metrics (cost, schedule, productivity, etc), and help identify issues and interpret trends
Participating in improvement efforts for key Program metrics
Participating in Root Cause analysis, Corrective and Preventative Action solutions
Teaming with other quality engineers to form a highly-intellectual, statistical-approach organization
2+ years’ experience in Quality Sciences or Systems Engineering, Software Engineering, Reliability or Safety
Ability to operate in a dynamic and challenging, team-oriented environment
Excellence in both oral and written communication

Entry Level Software Quality Engineer Resume Examples & Samples

Test product functionalities to make sure the intended features work flawlessly
Test case automation using Selenium, Finesse
Works under the supervision of manager and senior engineers; spends most of time in testing and test automation
Four-year degree in Computer Science or related field
Knowledge in Unix, creating and extracting data from a database using SQL is a plus

Assoc Software Quality Engineer Resume Examples & Samples

Bachelor’s degree in Engineering or Computer Science (Computer Engineering and Electrical Engineer highly preferred)
No experience required with a Bachelor’s degree in Engineering
Bachelor’s degree in Electrical Engineering and/or Computer Engineering
Previous experience through engineering internships
Working knowledge and frequent use and application of technical standards, principles, theories, concepts and techniques
Previous experience with Radio Frequency Identification (RFID) systems
Ability to provide solutions to a wide variety of technical problems of moderate scope and complexity
Must be able to handle multiple tasks/projects and manage priorities accordingly
Working knowledge of Statistical Analysis/Software experience preferred

Senior Principal Software Quality Engineer Resume Examples & Samples

Development of Technical Requirements and Product Specifications
Statistical Analysis
Design Transfer Activities
Design History File Management
Complaint Management
CAPA and FCA
Experience on a product development team releasing software product to market for a highly regulated industry. Medical device preferred
Demonstrated knowledge of Quality Management Systems and experience linking risk management to all elements of the Quality System (Design Controls, CAPA, Complaints, Document Control, etc.)
Experience with FDA inspections. ISO/ Notified Body audits is a plus
Ability to work at Senior Management levels
Excellent problem solving skills and the ability to teach others
Bachelor’s degree in Engineering or Computer Science plus 8-10 years of experience or MS Engineering with 5-8 years of experience or Ph.D. Engineering with 0-5 years of experience in a highly regulated industry such as FDA, DoD, aerospace, telecom, or nuclear with a thorough understanding of the regulations, standards, SDLC and quality management systems

F-software Quality Engineer Resume Examples & Samples

May perform or participate in tailoring, development, adoption, and deployment of the projects' defined processes
Oversight of a program's software development efforts
Verifying/ensuring the program's compliance to required processes
Process audits to verify compliance and identify improvement opportunities
Product evaluations, various types of test support, software supplier support throughout the lifecycle
Defect prevention, including data gathering, data analysis, and development of recommendations
As a result of other SQE activities, make recommendations for improvements and help with their implementation
Program performance improvement activities

AWS Software Quality Engineer Resume Examples & Samples

Participate on scrum team. Manage personal work backlog using agile practices
Review user stories, acceptance criteria, specifications, software designs, code and tests
Ensure software testability, test coverage and test maintainability meet project requirements
Assess the impact of requirements, design and code changes, recommend test updates and regression testing, and execute agreed upon tests
Participate in process improvement efforts
Collaborate with Development to define software requirements, design and implementation to ensure testability, scalability, maintainability, and reliability
Develop new technical solutions to ensure project quality, cost and schedule requirements are met, risks mitigated, and quality plans and test plan are executable
Use metrics to understand process effectiveness, quality assurance and testing progress, and product quality and recommend actions
Participate in defect triage, program risk analysis and development cycle-time optimizations. Identify opportunities to enhance test automation framework and tests
Experience working with a cloud computing platform like Amazon Web Services (AWS)
Must have experience testing web services using RESTful APIs
Should have experience with implementing or developing load and performance test tools
Demonstrated proficiency in writing automated tests using Python, Ruby, and/or C#.Demonstrated proficiency with database technologies such as SQL or MySQL
Strong understanding of relational database management systems such as SQL Server, Sybase and Oracle
Ability to carry out quality assurance and testing strategies for complex projects
Demonstrated experience with one or more: software reliability, automated test maintenance, static analysis, or code coverage
Demonstrated ability to apply appropriate industry-standard processes and practices to prevent and detect defects throughout the software development lifecycle
Demonstrated ability to utilize metrics and understand processes related to effective quality assurance and testing progress
Extensive experience with web and database application technologies, automated testing, frameworks and tools
Demonstrated experience with TDD/ATDD, Continuous Integration, Design for Testability, and Software Stability
Demonstrated ability to select appropriate industry-standard processes and practices to prevent and detect defects throughout the software development lifecycle
Demonstrated ability to work across project teams to leverage existing knowledge, technologies and solutions
BA/BS degree in computer science or related field and 6 years of experience performing software quality and testing throughout product development, deployment and maintenances; or equivalent combination of education and experience. This includes 3 years of experience writing, running and performing automated and manual testing in a software quality assurance, automation engineer, SDET, or similar role
Experience with FacetsTM
Node.js, React.js, PySpark, Java/Javascript

Quality Assurance Software Engineer Resume Examples & Samples

Develop deep application content knowledge in system functionality and system operational processes/procedures
Track testing risks and develop mitigation action plans
Coordinate the execution of test scripts with QA Leads, Project Managers, Development Managers, and internal testers
Ensure QA methodologies are followed and are compliant with Chase standards
Maintain compliance with IS Change Management, Incident Management, Software Development Life Cycle and development standards, developing and reviewing implementation plans and contingency plans
Experience with both Waterfall and Agile/Scrum methodologies
Must have excellent analytical, written and verbal communication skills

Quality Engineer, Software Engineering Resume Examples & Samples

Uses subject matter/functional expertise, and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering known system and environmental constraints
Proactively develops and maintains technical knowledge in specialized area(s), remaining up-to-date on current trends in device quality management and best practices in the Life/Health Science discipline
Facilitates the team through the analysis of, and makes recommendations towards, complex business decisions
Mediates across different IT teams utilizing knowledge of IT and roles and responsibilities within the organization
Focuses on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment
Demonstrates excellent listening, communication, and facilitation skills
Lead collaborative requirement sessions with end users & IT resources to document use cases, ensure user work flows are understood and for requirements sign-off and baseline
The candidate must have experience with project methodologies such as Agile and Water Fall
Candidate must be familiar with HP ALM and have great written and verbal communication skills
Candidate must have the ability to report findings/status to project team and stakeholders throughout the life of a project
The candidate must have a track record for contributing to small to large complex projects, work in group settings and have the ability to work autonomously
Partners with the platform Operations group, & vendor partners for all DevOps activities in a SaaS Cloud configuration
Participates in the development of policies and procedures to achieve department goals, platform operational targets, and end user satisfaction
Interacts with peer, clients, customers and vendors at various management levels with professional distinction
Gains consensus from various parties involved to advance key operational initiatives
Maintains professional engagement and continuous dialog with business clients to ensure smooth transition of work, and meet/exceed client expectations
Bachelor's degree, preferably in related field, and prior work experience in the Medical Device Manufacturing industry/practice
Working knowledge of two or more technologies preferred
Experience in the Health Care/Life sciences and/or FDA Compliance disciplines
Detailed knowledge of application development process, agile methodologies, and Quality Management Systems
4 + years’ experience in related Quality management field managing or leading DevOps Application Support teams
Worked with SaaS vendors to manage cloud solutions
Excellent organizational, governance, and functional technical acumen
Strong analytical, troubleshooting and problem resolution skills
Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts
Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages
Demonstrates knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
May act as a mentor to less experienced colleagues

Software Tester / Quality Assurance Engineer Resume Examples & Samples

Experience with test plan and test case writing, test case executing, and test report writing
Experience with Agile development methods
Experience with test automation and scripting in languages, including Python
Experience with unit testing and unit test execution
Experience with JIRA and defect reporting or trouble tickets
Knowledge of QA processes and methods
BS degree in Electrical Engineering, Computer Engineering, or Computer Science or 2 years of experience with designing, developing, and implementing testing methods and equipment in lieu of a degree
Possession of excellent writing skills

Software Tester / Quality Assurance Engineer Resume Examples & Samples

Conduct underwriting reviews of existing merchant applications, including compliance with Credit Policy and risk assessment
Effectively analysing financial statements and writing credit assessments with recommendations
Maintaining appropriate securities for merchants and negotiating increases with them in the event of deficits being identified
Provide Risk Review support where necessary ensuring merchants who are showing signs of deterioration are treated with urgency (such as settlement being disabled, termination, etc)
Working with our acquiring partner bank to ensure that once a merchant is live they trade within their contractual agreement
Help to manage the Credit Policy designed to enhance awareness of various risks associated with the industry and to ensure compliance with business needs, protecting the brand of the company
Identify and analyse fraud and chargeback levels on a merchant by merchant basis
Identify fraud trends at individual and portfolio level. Make recommendations to improve/mitigate negative trends
Respond to Card scheme alerts via the Acquiring Partner
Communicate with Merchants of entry into Card Scheme Fraud and Chargeback Programs. Work with them to produce Plans to exit schemes and minimise the impact of potential scheme fines
Alert merchants of identified high risk/fraud prone transactions
Preparing test work plans
Testing new releases of software including technical installation and configuration
Completion of test plans and reporting of results
Writing and updating test packs
Take responsibility for your work plans and time management to complete tasks in the required time-scale
Be willing to take “ownership” and become a centre of excellence and reference to the rest of the Company in regard to product knowledge and quality of output
Knowledge of Oracle, SQL Server, or other database
Knowledge of accounting principles an advantage
Strong aptitude and interest in QA in general
Be keen to learn and unafraid to ask questions
Educated to A’level standard or equivalent
Ability to interpret data and to assess trends/patterns
Strong team player with excellent communications skills
Confident with the ability to use initiative and work with minimal supervision
Excellent telephone manner with the ability to build effective working relationships and deal professionally with any issues