Service Director Resume Samples

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B Ankunding

Benjamin

Ankunding

6649 Rory Ford

Detroit

+1 (555) 423 1314

6649 Rory Ford

Detroit

Phone

p +1 (555) 423 1314

Experience Experience

Phoenix, AZ

Regional Service Director

Phoenix, AZ

Breitenberg-Kuhlman

Phoenix, AZ

Regional Service Director

Provide guidance and direction dotted line to Clinical Workflow Consultants
Work collaboratively with CWS marketing team to drive interest and sales to the clinical and financial customer
Collaborate with Executive Director on performance reviews, interviews, hiring, and initial field entry process for new ITSE
Participate in the sales development plan for new project proposals from initial customer interface through RFP process
Incorporate and reinforce selling strategies for existing and new ITSE field sales staff
Promote positive relations with business partners and service partners
Track/ Report overall progress through weekly or quarterly strategy reviews with AVP for ITSE and AE’s

Phoenix, AZ

Technical Service Director

Phoenix, AZ

DuBuque, Purdy and O'Connell

Phoenix, AZ

Technical Service Director

Primary point of contact representing POIT to the product management and development teams, supporting successful execution through the entire product lifecycle
Directs the development, maintenance, and documentation of operational infrastructure components, applications, platforms, and/or externally-provided technology solutions
Evaluates proposed system or service modifications to ascertain impact on existing processes or systems. Ensures evaluation and testing of changes to guarantee uninterrupted service
Builds and manages a team of high qualified and competent systems engineers and program/project managers. Effectively utilizes centrally managed, solution architecture, technical writing, and security specialists aligned to support HERE products and services
Create and manage budgets while seeking opportunities for return on investment, analysis of total cost of ownership, and cost savings opportunities
Directly responsible for managing project pipeline/intake. Identifies and plans resource allocation to meet internal operational and customer demands
Leads, inspires and motivates engineering team, establishes SMART goals supporting the POIT strategic and tactical objectives, and ensures Professional Development and Succession planning is established and supported

present

San Francisco, CA

Service Director, Food & Beverage

San Francisco, CA

Kutch LLC

present

San Francisco, CA

Service Director, Food & Beverage

present

Working with the Department Head, this position is responsible for the service standards in the main dining room
Manages department members that may include, but is not limited to: Dining Room Managers, Banquet Manager, Bartenders, Set-Up Staff, and Servers
Assists in the marketing of the restaurant and catering departments, both internal and external
Responsible for training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
Assists in the ordering of all alcohol beverages, maintains liquor pour cost, implements recipes and retail pricing of product
Assures that effective orientation and training are given to each new associate. Assists with the development and implementation of ongoing training programs
Works closely with the kitchen to ensure expedient ticket times, excellent food quality and proper plate presentation

Education Education

Bachelor’s Degree in Nursing

Southern Illinois University Carbondale

Bachelor’s Degree in Nursing

Skills Skills

Strong leadership skills- ability to effectively establish goals, motivate and drive performance, and effective interpersonal skills
Exceptional communication skills that deliver effective presentations with maximum impact with excellent oral presentation skills
Good communication skills, both verbal and written
Effective planning, program management and capability maturity management skills to define strategies and plans to drive growth in the CWS services
Strong problem solving and analytical skills to understand key customer issues and define how IT solutions will solve challenges facing our customers today
Ability to give and follow instructions, both written and verbal
Builds strong partnerships and relationships with internal resource staff to promote sales and marketing initiatives
Knowledge of maintenance techniques, tools, methods, etc
Ability to produce reports in Word and spreadsheets in Excel
Knowledge of apartment management

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Robert Half Management Resources Client Service Director Resume Examples & Samples

5+ years of experience working in a Big 4 or international public accounting/consulting environment or large corporate finance/accounting environment preferred
5+ years of relevant recruiting experience (professional services firm or recruiting experience will be considered)
Excellent business development, recruiting, negotiation, communication and problem-solving skills

Robert Half Management Resources Client Service Director Resume Examples & Samples

BA/BS or equivalent (business or technical discipline preferred)
Minimum 10+ years sourcing/recruiting experience with at least 2-3 years in a corporate environment; with at least 5 years retained executive search, boutique search firm and/or agency experience attractive
Ideal candidate would have experience as a senior technology search consultant
Proven expertise in customer relationship management; strong consultative skills
Experience driving transformation through recruitment of breakthrough talent
Advanced ability to develop recruiting strategies for the sourcing, evaluation and selection of corporate talent
Prior experience with a variety of proactive sourcing techniques and channels
Prior experience with Taleo applicant tracking system
Prior experience providing consulting services to a division or divisions relative to workforce planning topics such as salary equity, internal movement, and staffing level planning

Robert Half Management Resources Healthcare Practice Client Service Director Resume Examples & Samples

Accounting or Finance degree
MBA and/or CPA highly desirable
Other professional desired designations – CIA, CMA, CISA
5+ years' experience working in a Big 4 or international public accounting/consulting environment or large corporate finance/accounting environment is preferred
Successful candidates will have excellent business development, recruiting, negotiation, communication and problem-solving skills
Ability to define and discuss project requirements with senior-level executives

VP, Regional Service Director Resume Examples & Samples

Independently consults and acts as a liaison with business partners and regional clients to ensure client requirements are fully met for services requested within the specified timeframes
Manage servicing relationships and account management for key regional clients, enhancing client delight and manage client retention
Responsible for the expedited resolution of escalated client requests, leveraging resources across other functional areas to ensure an integrated approach to enhanced relationship management and client delight
Monitors the timeliness of the overall service and fulfillment process to achieve client delight
Participate in client planning or project management to position and deliver the full range of client service channels as part of the overall client relationship
Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major corporate and financial institution clients
Understands the end-to-end process and utilizes professional judgment in determining appropriate resolution of client needs
Responsible for keeping abreast of new product and compliance processes and requirements
Assures compliance with procedures, service level agreements and controls. Integrates six-sigma methodology to monitor and improve the effectiveness of overall processes to achieve client excellence
Must be client focused, build and sustain relationships, transcend silos to achieve swift adoption and communicate crisply and candidly to drive client delight
Responsible for building and managing client and business partner relationships while improving overall client delight

Robert Half Management Resources Client Service Director Resume Examples & Samples

5+ years' experience working in a Big 4 or international public accounting/consulting
5+ years of relevant professional services or recruiting experience
A successful track record in business development ideally in professional services and/or consulting
With senior-level executives

Administrative Service Director Resume Examples & Samples

Manages collections process and reviews all accounts receivable on a regular basis (at least weekly) to ensure that all accounts are up to date; takes immediate corrective action as needed
Manage the accounts payable process, ensuring that bills are paid within established YMCA guidelines
Assists with auditing and processing of payroll; ensures payroll is delivered electronically to Payroll Department; distributes payroll checks
Ensures that all personnel paperwork and actions, including time cards, payroll forms, background checks, and all benefits documents are processed completely, signed and filed according to YMCA policies
Manages general functions related to Reconciliations, Electronic Funds Transfer, including EFT returns
Oversees branch/center registration process and registrar to ensure that all program table files are created accurately and in a timely fashion
Set up committee meetings for staff, volunteers and fundraising
Provides critical administrative support to Management Team in managing day to day operations

Technical Service Director Resume Examples & Samples

Primary point of contact representing POIT to the product management and development teams, supporting successful execution through the entire product lifecycle
Directs the development, maintenance, and documentation of operational infrastructure components, applications, platforms, and/or externally-provided technology solutions
Evaluates proposed system or service modifications to ascertain impact on existing processes or systems. Ensures evaluation and testing of changes to guarantee uninterrupted service
Builds and manages a team of high qualified and competent systems engineers and program/project managers. Effectively utilizes centrally managed, solution architecture, technical writing, and security specialists aligned to support HERE products and services
Create and manage budgets while seeking opportunities for return on investment, analysis of total cost of ownership, and cost savings opportunities
Directly responsible for managing project pipeline/intake. Identifies and plans resource allocation to meet internal operational and customer demands
Analyzes technical or service-provision problems or deficiencies and manage through to resolution, directing internal, external or vendor resources as required
Develops and presents detailed reporting on key performance indicators, service levels, project status, service availability/performance, and contractual performance of vendors
Leads, inspires and motivates engineering team, establishes SMART goals supporting the POIT strategic and tactical objectives, and ensures Professional Development and Succession planning is established and supported
Participates in and leads calls for major service impacting incidents, providing overall guidance and direction for resolving operational issues, while looking for opportunities to improve service reliability, team competencies, documentation and processes
Actively participates in the product roadmap discussions with his customers, providing constructive input and guidance, while ensuring the roadmaps are translated into guidance for the POIT organization
Effectively represents POIT to internal and external audiences in various forums including internal roadshows, external tradeshows, and customer engagements. Is able to confidently describe the services provided by POIT at the level appropriate for the specific audience
Evaluate emerging technologies, keeps current with industry trends and innovations, and ensures the engineering team are informed and educated on technologies and methodologies being adopted by HERE
10-12 years of experience leading and growing a 24x7x365 global service delivery technology operations organization. Strong consumer and customer mindset required
Familiarity with a broad range of systems development, infrastructure transformation, and technical operations management tools in Unix/Linux/Windows environments, including: Apache, MySQL, Oracle, Java, Perl, Tomcat, Python and a broad range of open source components
Understanding of various methodologies for deploying, changing, documenting, and managing projects for technical operations, including various structured, standards based, and agile development methods
Proven track record and deep understanding of setting standards and development transition procedures that deliver world-class systems infrastructure. Can lead the development of new technical processes, automation, and make recommendations for the improvement of existing processes
Knowledge of technology infrastructure and services best-practices. ITIL experience valued
Hands-on/practical technical experience planning, implementing, and/or maintaining a major technology operations function, such as server, network, or database administration
Ability to work comfortably in highly varying levels of abstraction across business strategy, product & development strategy, high level technical design, detailed technical design and implementation
Demonstrated leadership skills with the ability to work effectively at executive levels
Experience in applying best practices to improve quality and cost of infrastructure services
Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
Excellent verbal and written communication, interpersonal, conflict resolution, presentation, and customer service skills
Strong structured project management experience, preferably in a highly dynamic and fast paced environment
Management experience with technical delivery teams in business-facing roles is highly desirable
BS in Computer Science, Engineering, or equivalent degree from an accredited university

Front of the House Manager / Service Director Resume Examples & Samples

The ultimate team player that motivates and encourages our Employee Partners to deliver our Three Steps of Service at all times
Expediting all aspects of service and Member/Guest experience
Ensures all Employee Partners are service-ready in proper uniform, with the necessary tools and attitude to do their job
Lead all pre-shift meetings (Line-Up) delivering shift information, company initiatives and providing a “pep rally” speech to motivate the team
Work side by side with team during peak meal times to regulate the flow of the dining room, speed of service, communicate slow ticket times, and to address any opportunities with Members, Guest and Employee Partners
The “go to” service recovery resource for the Club addressing all poor experiences in a timely manner
Complete and communicate weekly schedules for all F.O.H. Employee Partners in a timely manner and per company labor standards
Ensure a safe, clean and organized work environment
Daily facility walk through to discover and report all facility/equipment needs to General Manager
Executes proper accounting and financial procedures per company policy
Demonstrates and holds Employee Partners accountable on all company policies

Restaurant Manager / Service Director Resume Examples & Samples

The ultimate team player that motivates and encourages our Employee Partners to deliver our Three Steps of Service at all times
Expediting all aspects of service and Member/Guest experience
Ensures all Employee Partners are service-ready in proper uniform, with the necessary tools and attitude to do their job
Lead all pre-shift meetings (Line-Up) delivering shift information, company initiatives and providing a “pep rally” speech to motivate the team
Work side by side with team during peak meal times to regulate the flow of the dining room, speed of service, communicate slow ticket times, and to address any opportunities with Members, Guest and Employee Partners
The “go to” service recovery resource for the Club addressing all poor experiences in a timely manner
Complete and communicate weekly schedules for all F.O.H. Employee Partners in a timely manner and per company labor standards
Ensure a safe, clean and organized work environment
Daily facility walk through to discover and report all facility/equipment needs to General Manager
Executes proper accounting and financial procedures per company policy
Demonstrates and holds Employee Partners accountable on all company policies

Service Director Team Leader Resume Examples & Samples

Monitor quality of daily service delivery and escalate significant issues timely
Ensure effective governance of key client meetings utilizing tools like KPIs, SLDs, etc
Maintain a continuous Service Quality Improvement plan to cover both short and long term improvements in addition to action plans to improve our service provider ranking with clients (where applicable). Ensure that negative service trends and service gaps are effectively escalated and successfully resolved
Actively track client satisfactions via Dashboard RAG
Develop internal organisational and client relationship network maps with key client people and level of relationship established
Fully support Account plan activities to include new business opportunities
Manage effective virtual team (“VT”) to cover all
Be the initial contact for new service product enhancements and developments
Ensure that non-standard services go through BAC approval process. Guide this process in conjunction with the RE/BE
Support BE/RE as appropriate in administration tasks such KYC, AML, Legal, Account Opening, Billing, Debtor Management etc
Client focus
Relationship Building / Collaboration
Organisational Agility
Influence / Persuasion
Directing Others
Global Business Acumen

Regional Service Director, Schaumburg Resume Examples & Samples

Responsible for services business growth/retention and win backs within the region. A contributing member of service and implementation business sales efforts with primary focus on increasing the region’s revenue base
Participate with Area sales, service, systems and professional services groups to develop account strategies and action plans to contribute to the overall success of region performance goals
Monitor, review and analyze region customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance
Monitor, review and analyze region service/implementation business performance (regions, teams) to established goals and objectives. Provide input for adjustments and/or improvements and assure compliance
Monitor, review and analyze region service and implementation profit and loss performance
Assure the achievement of the region’s service and implementation business technical performance and quality goals
Monitor, review and analyze capabilities of associates, strategic partners, and sub-contractors assigned within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior product and customer implementation business performance
Assure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the region
Assure compliance to corporate policies and procedures regarding safety. Ensure safeguarding of proprietary and confidential information
Responsible for compliance of policies and procedures that assure protection and control of all the corporate assets within the region
Assure that region service and implementation business activities and processes are compliant with ISO standards where applicable
Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all associate levels
Embrace and encourage diversity in the workplace through conscious effort to hire, promote and train a diverse workforce
Manage associate recognition: Ensure regions, teams and associates are recognized for outstanding contributions
Ensure compliance and education of all Human Resource policies and state and Federal Labor Laws
The ideal candidate should possess a Bachelor’s Degree in Business Administration or Management (MBA preferred) or equivalent experience. Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills
10+ years of operations managerial experience and 15+ years of overall business experience
The individual should demonstrate and possess a good understanding and working knowledge of Diebold service, implementation solutions, professional services and sales business plans and operations
These regions should include, but are not limited to: Diebold North America product and service offerings and deliverables; DNA strategic and operating planning and deployment processes; DNA operational and financial standards and requirements; DNA Order Attainment and Fulfillment (OAF) process and deliverables; basic general construction management/coordination requirements; project management requirements, general and sub-contracted trade services management, general construction bid and proposal specification requirements
Sound understanding of managerial accounting and financial reporting is required
The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management

Service Director Resume Examples & Samples

Service development/oversight. Owns the revenue target and sets the vision for the CSS service, including key research coverage areas, data gathering/benchmark initiatives, multi-client study creation and event/Webcast content development
Team management. Oversees the team of CSS analysts, including day-to-day management, career development and performance evaluation
Analyst work. Interacts directly with clients (in-person, telephone) to review research findings and discuss business-related problems/issues
Research generation. Participates in the conceptualization and writing of key research deliverables, including research briefs, presentations, Core Strategy Reports and Select Practices
Data gathering. Works with a wide variety of b-to-b organizations to gather key channel sales data using existing and new benchmarking approaches
Marketing and sales content creation. Assists in the writing and curation of marketing and sales content in persona vernacular (e.g. campaigns, sales presentations, playbooks, case studies, blog posts and sales training materials)
Sales support. Work with SiriusDecisions sales team to cultivate their knowledge of the channel sales leader persona; train, role play and work with sales to craft emails and pitches, as well as attend telephone-based and in-person meetings to assist the salesperson as needed
Other client-facing activities. Assists on ad hoc consulting projects as needed (e.g. benchmarking, sales assessments)
Minimum of 7-10 years experience as a head of channel sales for a b-to-b organization (we focus exclusively on the b-to-b marketplace), preferably with a multi-partner type program (e.g. value-added resellers, distributors, OEM relationships)
International experience a plus
Strong executive experience and presence; this position requires building relationships with the world’s top b-to-b channel sales executives
Strong writing and analytical skills
Experience in some or all of the following areas: Channel sales management and planning at a global or regional level, channel sales organizational structure, change management, channel sales budgeting, channel sales productivity, channel sales analytics
Customer-facing skills (strong presenter, comfortable with executive-level audience, able to identify issues/needs through effective questioning)

Global Shared Service Director Resume Examples & Samples

Accountable for the provision of high quality and value for money finance and accounting services provided through the outsourced shared services contract provided by our external service provider
Exceed the contracted glide path by assisting the service provider in delivering efficiencies through standardisation, right-shoring, automation and best practice initiatives
Exploit the shared service operation by implementing further scope and scale where business case and stakeholder support allows
Respond rapidly to implement strategic and tactical organisation, process and systems changes, minimising cost and negative impact on service
Review the contract and service regularly to ensure it continues to offer best value for money and the right strategic direction for Smith & Nephew, benchmarking where and when appropriate and take appropriate corrective actions where necessary
Work with stakeholder groups (e.g. GBS) around the business to ensure process, system and service interfaces operate in line with agreed strategies and operating models, to best advantage of S&N globally
Up to 30% global travel (typically a week at the time)
Shared Services transition and BPO contract / service management
In depth experience of transactional finance process
Knowledge of broader business processes appropriate for a shared services organisation
Process improvement, change management and project / programme management skills
Service Level Management
Good commercial awareness, and awareness of key interfaces and how the work undertaken in major finance and share services processes in scope of S&N such as Treasury, Banking Operations, Sales and Distribution, Procurement etc
Qualified accountant (or equivalent) with suitable post qualification experience and a strong base in financial accounting

Service Director Resume Examples & Samples

Collaborates with other Service Directors in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services
Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies. Oversees the development of department standards as identified by regulatory agencies
Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation
Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator
Utilizes research data to implement clinical changes and the delivery of patient care and member services
Directs the budget and resource allocations
Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Minimum eight (8) years of nursing experience in patient care
Minimum five (5) years of management experience required
Master's degree preferred

Service Director, Coordination of Care Resume Examples & Samples

Collaborates w/CNO & other medical center Mgmt in identifying & implementing innovative models & best practices w/an emphasis on quality of care, srv improvements & cost reduction
W/TPMG partner, directs development & implementation of quality & utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of srvs & cost effective utilization of necessary srvs. Builds trust w/ the nursing team through visibility
Coordinates w/TPMG to provide for the seamless transition of patients across the continuum of care. Establishes partnerships w/facility leadership groups. In collaboration w/medical staff & facility leadership ensures a superior care experience & a safe environment w/patients & staff. Ensures policies, practices, & procedures comply w/administrative, legal & regulatory requirements of the Health Plan contract & governmental & accrediting agencies
Provides clinical & professional oversight for areas of accountability
Assures successful implementation of organizational strategies such as Hospital Efficiency, Work Place Safety, Supply Cost Initiative including OR Back-log, Patient satisfaction
Through the hiring, retention, & development of internal staff in areas of accountability, achieves staffing ratios & optimal patient outcomes w/minimal dependence on premium pay (overtime & registry/traveler staff)
Mentors nursing Mrgs in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, & outcomes based practice
Oversees the development of Dept standards as identified by regulatory agencies including policies & procedures
Develops srvs that achieve a high level of customer satisfaction w/emphasis on customer srv, highest standards of quality & innovation
Maintains a state of continuous regulatory readiness
Manages & resolves human resource, labor relations, employee & Dept safety & risk Mgmt issues
Enhances nursing practice & patient outcomes through the effective use of clinical practice & GRASP committees
Participates in developing the hospital's plan for the recruitment & retention of nursing resources to ensure that a sufficient number of qualified staff members are available to meet the needs of the patients
Utilizes research data to implement clinical changes & the delivery of patient care & member srvs
Accesses KP Health Connect to evaluate the quality of care provided. Uses KP Health Connect to manage clinical operations
Minimum five (5) years of management experience required
Master's degree in nursing, health care, public administration, or business administration preferred

Service Director, Home Health Resume Examples & Samples

Develops and enhances unit-based standards as identified by regulatory agencies
Manages and resolves human resource, labor relations, employee and department safety and risk management issues
Directs the budget and resource allocations

Service Director Home Health Resume Examples & Samples

Collaborates with physicians, Directors, and other health care providers identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services
Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies
Develops a service line that achieves a high level of customer satisfaction with emphasis on customer service and highest standards of quality and innovation
Minimum five (5) years of nursing management experience of which three (3) years must be in HHH

Regional Service Director Resume Examples & Samples

Drive profitable revenue growth to meet overall company goals collaboratively with CWS AVP’s
Track/ Report overall progress through weekly or quarterly strategy reviews with AVP for ITSE and AE’s
Presentations to Executive Clinical customers to drive CWS portfolio for targeted accounts
Train, and implement the Clinical strategies to promote CWS sales revenue with the AVP, ITSE, and AE field sales staff
Support sales selling cycle and methodology with all Hill-Rom stakeholders
Participate in the sales development plan for new project proposals from initial customer interface through RFP process
Promote positive relations with business partners and service partners
Collaborate with Executive Director on performance reviews, interviews, hiring, and initial field entry process for new ITSE
Incorporate and reinforce selling strategies for existing and new ITSE field sales staff
Executive presentations to include hospital committees and executives, and key decision makers relative to IT projects that deliver specific value propositions with maximum impact
Identify opportunities for measurement of deliverables through collaboration with other Hill-Rom groups
Work collaboratively with CWS marketing team to drive interest and sales to the clinical and financial customer
Provide guidance and direction dotted line to Clinical Workflow Consultants
Directly support the top revenue potential opportunities identified across the nation
7-10 yrs. experience in leading complex IT services preferably in the applied healthcare industry leading managers
Strong IT acumen to include strong knowledge of IT applications preferably real-time clinical healthcare applications, network, data base and security technologies
Excels in achieving outstanding performance results
Strong leadership skills- ability to effectively establish goals, motivate and drive performance, and effective interpersonal skills
Strong Business acumen to include a strong knowledge of business financials, ability to effectively structure and build a business case with the ability to define the economic and clinical benefits for the CWS product portfolio to impact care delivery
Effective planning, program management and capability maturity management skills to define strategies and plans to drive growth in the CWS services
Strong problem solving and analytical skills to understand key customer issues and define how IT solutions will solve challenges facing our customers today
Exceptional communication skills that deliver effective presentations with maximum impact with excellent oral presentation skills
Builds strong partnerships and relationships with internal resource staff to promote sales and marketing initiatives
Experience in lean six sigma preferred
Note all physical requirements of the position. Please use the ADA Essential Functions Checklist as a Guide

Sales & Service Director Resume Examples & Samples

Meet and exceed monthly and annual membership sales goals
Lead a culture of exceptional member service
Conduct all prospective member tours (during hours worked)
Establish tour coverage on all shifts and train (designated) staff on tour process
Adhere to systems that ensure consistent prospect and new member tracking and follow-up procedures
Implement process for handling membership inquiries via phone and email.Manage prospects through: leads, tours, walk-up s, no joins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations, and prospects from campaigns. Achieve daily or weekly prospecting goals
Manage prospects through: leads, tours, walk-up s, no joins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations, and prospects from campaigns. Achieve daily or weekly prospecting goals
Monitor Getting Started sign ups. Follow up with those not signed up
Train welcome center staff on Y connect and membership operations policies and procedures
Assist in the planning and execution of special events and services such as health fairs, open houses, media events, membership drives and the Annual Campaign
Role model strong fiscal stewardship
Able to multi-task (helping members, answering phone, handle other duties)
Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making
Proven initiative, good judgment and ability to make decisions independently, but to consult leadership with questions and concerns
Demonstrated written and verbal communication skills, negotiation/presentation skills and proven track record of meeting or exceeding sales goals
Competent computer skills; Windows environment

Client Service Director, Research Resume Examples & Samples

Management of accounts and lead the research team (qualitative and quantitative) in meeting operational and financial targets
Oversees relationships with identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service
Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
Consistently demonstrates a high level of marketing knowledge and applies to successfully forge strong working relationships with clients (brand and advertising knowledge for agency)
New business development amongst existing clients and identification and development of new business opportunities outside the existing client base
Develop appropriate and innovative research designs; provides insights to all stages from proposal preparation, design, survey study methods and report write-ups

Domestic Brand Service Director Resume Examples & Samples

Setting a clear vision and goals for the Service Department to achieve targeted performance
Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our “fix it right the first time” brand promise is upheld
Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
Attracting, developing and retaining the very best talent for the store
Creating an exceptional customer experience to drive customer loyalty
Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products
Managing the business in accordance with AutoNation and manufacturer requirements and processes
Analyzing the business to determine shortfalls and developing action plans to improve performance
Driving the business through a high-level of involvement in the day-to-day operations
Customer Care Director
Other Corporate or Region support role

Emergency Service Director Day Shift Resume Examples & Samples

Extensive experience in change management in an acute care hospital managing multiple and diverse patient care, nursing department operations and physician relations required
Demonstrated experience in a nursing or clinical management position required
Demonstrated experience managing nursing units and working in a union environment required
Demonstrated experience in a management position leading nursing department in a JCAHO survey and other regulatory surveys required
Experience in project management, implementing new programs and services and monitoring their effectiveness in quality and financial performance required
Experience or qualifications to act as a relief for the Chief Nurse Executive role required
Must have regulatory knowledge for nursing and clinical practice standards, JCAHO, Title XXII, CMS Conditions of Participation etc
Product or service line knowledge and ability to develop, implement and evaluate patient care services and projects
Financial and budgeting knowledge for multiple departments and resource allocation
Up-to-date knowledge of current issues in healthcare industry, including patient care delivery models; staffing/scheduling systems ; clinical pathways performance improvement; risk management; Patient Safety; Patient Classification systems; managing in a Union environment., Customer Service-focus on Patient Satisfaction; external public accountability reporting requirements; recruitment/retention strategies and tactics
Strong interpersonal and written/verbal communication skills
Demonstrated leadership skills necessary to directly effect change and transition for diverse health care professionals
Demonstrated skills in problem identification, analysis and resolution
Management skills in staff development
Basic computer skills such as word processing and spreadsheets desirable

Service Director, Cardiac Procedure Unit Resume Examples & Samples

Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services
Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies. Oversees the development of department standards as identified by regulatory agencies
Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation
Directs the budget and resource allocations
Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services

Restaurant Manager / Service Director Resume Examples & Samples

Lead all pre-shift meetings (Line-Up) delivering shift information, company initiatives and starting the shift with a dose of positivity and fun
Work side by side with the team during peak meal times to regulate the flow of the dining room, speed of service, communicate slow ticket times, and to address any opportunities with Members, Guest and Employee Partners
The “go to” service recovery resource for the Club addressing all poor food and beverage experiences in a timely manner

Service Director Non Rn-campbell & Mountain View Resume Examples & Samples

Collaborates with other Service Directors / Chiefs of Service in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
Minimum five (5) years of management/program leadership experience required
Ability to accomplish results through others
Demonstrated ability to delegate effectively and to establish clear guidelines for accountability with individuals and teams
Ability to build consensus and provide strong leadership in a team environment, with the highest of professional and personal integrity
Knowledge of clinical processes across the care continuum

Field Service Director Resume Examples & Samples

May perform portions of the work on occasion, as necessary
May perform duties of similar complexity as required
Must have experience in service and customer service management
Must have knowledge of accounting practices relating to budgeting and financial statements
Must have working familiarity with assigned maintenance equipment, construction and repair methods, materials, tools, and procedures, including a basic general knowledge of electricity, plumbing, carpentry, and cement work
Desirable to have previous experience and show competency in Residential, Commercial, Garden and High Rise communities
Must be able to attend evening meetings as required
Must have knowledge of the local metro area
Must have ability to plan, schedule, and review the work and performance of others in a manner conducive to proficient performance and high morale
Customer Service Oriented
Creative problem solving ability
Multi-Task oriented
Physical strength and ability to perform moderate to heavy manual labor, including frequent bending, walking, and heavy lifting, for extended periods under dirty and uncomfortable conditions and in all types of weather as necessary
Ability to monitor phone messages and emails while performing other work throughout the day
Communication skills to work effectively as a team leader and answer internal and external client inquiries
Ability to understand and follow oral and written instructions
Flexibility to be available for emergency on-call
Ability occasionally and as necessary to use sound judgment to solve problems and make decisions independently
Must have working knowledge of Microsoft Word, Excel, and Outlook
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or provide relief, to equalize peak work periods or otherwise to balance the work load. Following an offer, and prior to starting the role, individuals must have a pre-employment property site walk and meeting

Service Director, Food & Beverage Resume Examples & Samples

Assists with the schedules for the dining rooms, banquets, lounges, bars and beverage cart departments
Assists in the ordering of all alcohol beverages, maintains liquor pour cost, implements recipes and retail pricing of product
Works closely with the kitchen to ensure expedient ticket times, excellent food quality and proper plate presentation
Assists in the completion of all month end inventories to include the kitchen, bars, and beverage cart
Assists the Director, Food and Beverage or Department Head with budget development and cost analysis
Assists in the marketing of the restaurant and catering departments, both internal and external
Working with the Department Head, this position is responsible for the service standards in the main dining room
Manages table service standards for banquets, bars and the restaurant
Promotes and implements all Troon standards, procedures and policies
Involved in the Recruitment process such as interviewing and onboarding
Responsible for training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
Manages department members that may include, but is not limited to: Dining Room Managers, Banquet Manager, Bartenders, Set-Up Staff, and Servers
Assures that effective orientation and training are given to each new associate. Assists with the development and implementation of ongoing training programs
Associate’s degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience
Applicable Sanitation Training, Alcohol Awareness Training
Knowledge of Microsoft Office applications

Regional Service Director Resume Examples & Samples

Ability to give and follow instructions, both written and verbal
Ability to produce reports in Word and spreadsheets in Excel
Knowledge of apartment management
Knowledge of maintenance techniques, tools, methods, etc
Three years work experience as a maintenance supervisor in multi-family or related field
Experience and/or training in HVAC repair and installation and at least a working knowledge of the following: appliance repair, plumbing, carpentry, roofing, electrical work, carpet laying, painting, drywall, and the general knowledge required to read, write, and evaluate specifications and contracts for capital projects
HVAC certifications

Service Director, Emergency Department Resume Examples & Samples

Collaborates with other Service Directors in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator
Utilizes research data to implement clinical changes and the delivery of patient care and member services
Minimum five (5) years of management experience required

RN Service Director Surgical Services Resume Examples & Samples

Collaborates with other Service Directors in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator
Utilizes research data to implement clinical changes and the delivery of patient care and member services
Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services
Minimum eight (8) years of nursing experience in patient care

Pooled Procurement Mechanism Service Director Resume Examples & Samples

Provide leadership, guidance, and management of targeted local procurement of commodities, as required by Principal Recipients
Represent PPM in regular interactions with the Global Fund and external stakeholders to ensure excellent coordination, collaboration, and information exchange
Supervise deputy director with direct responsibility for the following functional areas: client relations; order fulfillment; commodity storage; transportation services; supplier management; quality assurance; planning; analytics; optimization
Regularly monitor and assess the structure and performance of the PPM service and lead redesign and process improvement initiatives as required
Participate in PPM strategic and tactical planning activities, including creation of IDIQ-level work plans
Contribute to ensuring the quality of processes, policies, procedures, work aids, and work instructions created to guide work carried out under PPM
Liaise with members of the PPM consortium to oversee country program implementation, as well as subcontractor relationships
Develop overall program strategies and to manage sub-contractor resources
Supervise the heads of procurement, logistics and client account management
Ensure contract compliance timely implementation and overall performance of the PPM services
Review deliverables to ensure they meet technical quality standards
Master's degree in management, international development or public health preferred; alternately a bachelor's degree in the aforementioned fields and an additional five years of work experience beyond the 12 required below may be substituted
Minimum 12 years related work experience in pharmaceuticals and medical supplies and/or global or large scale supply chains
Familiarity with USAID operations including knowledge of the Federal Acquisition Regulation (FAR) preferred
Relevant experience working in developing countries, particularly in Africa; knowledge of Global Fund procurement regulations preferred
Experience leading large teams, including staff located outside of the United States
Experience working in matrixed environment
Relevant experience working in supply chains operations grounded in continual improvement, operational efficiency and optimization, client service, and use of analytics
Experience with supply chain management information systems
Demonstrated ability to work directly with senior leaders and managers representing clients, governments, subcontractors and other global collaborating stakeholder organization
Excellent interpersonal, written, and oral communications skills; proven diplomatic and public relations skills
Fluency in written and spoken English
Willingness to travel and work abroad a minimum of 4-8 weeks per year