Senior Team Manager Resume Samples
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Senior Team Manager Resume Samples
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TK
T Kshlerin
Trevor
Kshlerin
362 Brown Brooks
New York
NY
+1 (555) 811 1692
362 Brown Brooks
New York
NY
Phone
p
+1 (555) 811 1692
Experience
Experience
Los Angeles, CA
Senior Team Manager
Los Angeles, CA
Huel and Sons
Los Angeles, CA
Senior Team Manager
- Influence the lives of others: Develop, train, and manage team members; review team member performance and discuss areas of improvement and excellence
- Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals
- Direct line management of business area core team of up to 12 people - hiring, motivating, career planning & development, performance management
- Assisting in the development of tools to perform on-going modeling, testing, and tracking
- Develop periodic reporting on third-party management risk-based metrics and effectiveness of third-party management practices and controls
- Develop and manage all support staff working with Operations
- Success at working with high-performing, diverse, cross-functional work teams rallied around the strategy
Dallas, TX
Senior Team Manager, IPC
Dallas, TX
Flatley, Hegmann and Green
Dallas, TX
Senior Team Manager, IPC
- Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
- Not just a job, but a career, with an opportunity to do the best work of your life
- Support various projects supporting the advancement of serving digital advice at Schwab
- Develop and execute strategies designed to monitor, review, and report against client level activities to gather insights as well as enhance our service delivery
- Connecting with clients and internal partners such as Branch Managers, Managed Solutions Consulting personnel, and Financial Consultants to provide in-depth client and prospect support
- Act as a SIP ambassador to the larger Schwab organization, sharing industry, competitive and client insights, as well as support field partners
- You will oversee and delegate daily monitoring and analysis of specific client level portfolio and risk management reporting as well as planning and execution to ensure each team member excels at providing superior service to our clients
present
New York, NY
Super Mega-conversion Senior Team Manager
New York, NY
Little-Dibbert
present
New York, NY
Super Mega-conversion Senior Team Manager
present
- Take responsibility for personal development and seek challenges within your role as Manager
- Lead discussions on process improvement and implement changes to existing work streams
- Keep Manager informed of client issues and their progress, highlighting to management any client concerns/complaints as a matter of urgency
- Manage the preparation on a timely basis and within the defined timeframes of all of the weekly/monthly reporting
- Responsible for leading meetings concerning conversion activity as well as supervise the interaction with the client, investment managers and our internal business groups
- Provide direct supervision to associates responsible for overseeing a complex mix of conversion activity that includes new business conversions, de-conversions, asset reallocations, in-kind transfers and/or asset certifications
- Understand the processes for all Clients within the Conversions team. This will include having knowledge of all control procedures in place and identifying any more effective controls that can be used
Education
Education
Bachelor’s Degree in Technical
Bachelor’s Degree in Technical
The University of Alabama
Bachelor’s Degree in Technical
Skills
Skills
- Able to demonstrate professional knowledge within specialist discipline to give advice and guidance to internal and external customers
- Ability to communicate detailed and complex information effectively and professionally to a wide range of people
- Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
- Personal qualities of stability, maturity and authority and an ability to work with staff at all levels
- Good knowledge of Teradata, Hadoop, ETL tools
- Substantial experience and knowledge of careers and employability, with particular reference to work experience
- Analytical with strong attention to detail
- Strong working knowledge of Data Base - Sybase/Oracle/SQL Server
- Desire to lead and coach investment professionals; while possessing strong mentoring and employee development skills
- Ability to manage numerous programs requiring attention to detail
15 Senior Team Manager resume templates
Read our complete resume writing guides
1
Senior Team Manager Resume Examples & Samples
- The Group has a strategic objective to become the Leading International Bank, which builds on our global network, recognises the increasing globalisation of the world’s economy and the increased value of international customers. Our Group capabilities, coupled with our understanding of local markets and cultures worldwide, help us deliver innovative solutions to our internationally minded clients
- The jobholder will be responsible for managing all aspects of the implementation of strategy, operational logistics and credit integrity of the Area. Furthermore they will be the primary representative of the CMB brand in the business area/Region
- The jobholder will need to show resolute strength in ensuring only quality business is transacted and objectives to effectively manage the extant asset book are achieved
2
Senior Team Manager Resume Examples & Samples
- Against a backdrop of fierce and increasing competition, a turbulent market and customer instability, the bank seeks to grow its business through acquisition of quality new customers, retention of quality existing customers and improving average returns per customer
- Risk is inherent in this objective; credit, operational, regulatory and reputational risk will all manifest during the course of business activity. The jobholder will seek to minimise these risks to enable achievement of Annual Operating Plan, without compromising our integrity, internally or externally
- The jobholder will be responsible for all risk management activity within their area ensuring HSBC is the bank of choice in their particular territory. Exhibiting at all times an intolerance of mediocrity, using intelligent sales management, coaching and development of their team the jobholder must ensure the combined sales force operates as a fully functional and integrated team, maximising cross referrals from the bank’s customers, irrespective of whether they borrow
- With ever increasing competitive pressure, and the need to consistently drive income growth, the jobholder will need to show resolute strength in ensuring only quality business is transacted, with sales appropriately and sensitively matched to customer needs, maintaining service excellence at the centre of all activity
- In addition to their own prime responsibilities, the jobholder forms an integral part of the Regional and wider HSBC management team. As a part of this wider team the jobholder must identify, communicate and share opportunities that directly or indirectly contribute to the success of colleagues
3
Gida-senior Team Manager Resume Examples & Samples
- Desired one IS certifications or willingness to earn within 12 months of joining (CISSP, CISM, CISA or Equivalent)
- 5+ years Information Security Operation Leadership experience in a large scale organization with a proven track record of delivery and managing 20+ team members
- Financial Industry experience required
- An understanding and the experience to proactively support existing security policies
- Ability to work independently and without any influence from manager
- Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information
- Ability to manage multiple efforts and adjust priorities with evolving work efforts
- Strong people management skills focusing on development and growth of team
4
AIS Senior Team Manager Internal Control Resume Examples & Samples
- Minimum Education: Bachelor's degree or equivalent
- Preferred Education: BA in Finance or Accounting
- Minimum Experience: 10 years + Fund Accounting or Auditing of Financial products and services and managing staff
- Preferred Experience: 10+ Years Fund Accounting or Auditing / Operation Risk Management of Alternative Financial Products managing teams
5
AIS Senior Team Manager Resume Examples & Samples
- Management skills and a client/service delivery ethic in line with AIS’s values and culture
- Focus on client service delivery
- Ability to establish credibility at all levels
- Structured and organised
- Understand the overall direction of the AIS business and the relationship of these goals to the overall strategy of The Bank of New York
- Understand the core services of AIS and how they meet the client’s needs, including: portfolio accounting, investor accounting, custody, and transfer agency
- Understand the ancillary products and services provided to the AIS client base, including: pricing, corporate actions and cash management
- Understand the security types making up the portfolios and how they trade, i.e., equities, fixed income securities, mortgage-backed securities, derivatives
- Understand the transaction flows throughout AIS and the impact of mistakes at each step on the other
- Knowledge of the policies and procedures of the department
- For each client, be aware of the transaction history, patterns of investing, specific requirements, and service standards affecting that client
- Understand the forms, documentation and other legal requirements to set up accounts in AIS. Understand the risks inherent in specific transactions
- Understand the information flows through the various AIS systems
- Knowledge of how to use the various systems specific to the job function
- Knowledge of complex fund structures, performance fee calculations and complex/over-the-counter (OTC) securities
- Be cognisant of the inherent risks in our business and of the control environment required to identify and mitigate these risks
- Experience in the fund industry
6
Senior Team Manager Resume Examples & Samples
- Experience in leading data management projects. (5-7 years)
- Experience in managing large teams
- Good knowledge of Teradata, Hadoop, ETL tools
- Stakeholder management skills
- Good understanding of multiple SDLC methodologies ( Agile/Waterfall etc.)
- Should demonstrate strategic thought leadership and should have the ability to provide a vision and lead teams towards the defined strategic goals
- BCP/DR management and testing experience preferable
- Domain knowledge on Cards, Deposits & Loans
7
Senior Team Manager Resume Examples & Samples
- Work and Liaise with internal Account Support Stakeholders for escalation and analytics
- Effectively delegate tasks of scheduling, performance management to the team leads
- Does regular analysis of workload and headcount recommendation
- Initiate/Identify process improvement initiatives
- Responsible for hiring recommendation for the various positions in the team
- Work on various projects impacting the team and for the center
- Be the point person for External Stakeholders to represent AMC
- Must have previous Operations Management background/skills
- Very strong technical skills to understand ATM Management and Operations
- Project Management skills required
- Experience in implementation projects
- Very Strong Analytical Skills/Prefer Six Sigma background or demonstrate ability to do Problem identification and solution implementation
- Must have exposure to Workforce Management/scheduling/forecasting
- Must understand and demonstrate ability to do performance management
- Very Strong Technical Writing Skills
8
Senior Team Manager Resume Examples & Samples
- Cooperation with global teams across time zones, building strategic partnership and partners satisfaction
- Direct line management of business area core team of up to 12 people - hiring, motivating, career planning & development, performance management
- Projects and services budget planning & control (up to 10 mCHF)
- Performance metrics, processes compliance and knowledge retention
- Being an active ambassador of the center and leader - engaging partners in dialog, building trust, presenting portfolio of solutions, leading innovative initiatives, suggesting improvements
- Contributing to and building a strong management team
- Responsible for work of 80+ team members including contractors - building context & motivating, ensuring performance feedback
- Budget responsibility for team travel & trainings
- Travel flexibility, up to 30% - mainly Poland, Switzerland, USA
9
Senior Team Manager Resume Examples & Samples
- Partners satisfaction, cooperation with global teams across time zones, building strategic partnership
- Performance metrics, processes compliance and knowledge retention,
- Projects and services budget planning & control (up to 7 mCHF),
- Responsible for work of up to 90 team members including contractors - building context & motivating, ensuring performance feedback
- Budget responsibility up to 1 mPLN - travel, training, up to 5 mPLN - global vendor contracts
- Ravel flexibility, up to 30% - mainly Poland, Switzerland, USA
10
Senior Team Manager Resume Examples & Samples
- Partners satisfaction, cooperation with global teams across time zones,
- Clients' budget and charges planning & control (up to 7 mCHF),
- Budget responsibility up to 1 mPLN - travel, training, up to 5 mPLN - global vendor contracts,
- Travel flexibility, up to 30% - mainly Switzerland, USA
11
Senior Team Manager Resume Examples & Samples
- Assist on compliance issues to ensure regulatory requirements are met using various monitoring systems and reports
- Supervise, coordinate, and direct the activities of TRMS staff
- Strong management and motivational ability - In charge of managing a team and taking appropriate actions based on processes, tools and high-judgment decisions to preserve the buyer and seller experience
- Leadership - Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
- Manage the trouble ticket case queue and identify bottlenecks with downstream teams working with them to complete requests and reduce the number of outstanding requests. Continuously looking to improve process
- Review suspicious activity reports that have been submitted. Check for unusual patterns indicative of suspicious activity. Block accounts or other suspicious activities as needed
- Create and monitor reports and metrics for tracking purposes for on-going monitoring as well as new products
- Monitor for suspicious activities, transactions, etc. to determine any unusual patterns indicative of suspicious or high risk activities and high risk customer profiles
- Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by meeting / achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
- Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team
- Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements
- Provide focused feedback loops for investigators and managers based on crisp performance and quality data. Reward strong performers and performance manage low performers
- Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks
- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to identify new fraud Modus Operandi
- Work with software teams to articulate and prioritize feature needs for investigation tool sets
- Recruit top-quality investigators. Develop employees and their skill sets to expand the team
- Capabilities and provide growth opportunities for future Amazon leaders
12
Senior Team Manager Resume Examples & Samples
- Impact the bottom line: Oversee workforce trends and forecasts; work with HR to ensure adequate staffing
- Ensure success: Oversee customer satisfaction and quality metrics; ensure metrics are met and maintained at a high standard; Exchange information in order to solve problems and make decisions
- Take the lead: Maintain service levels within the prescribed targets; Write and conduct performance evaluations, make employment decisions, setup performance goals and targets for assigned team
13
Senior Team Manager Resume Examples & Samples
- Ensure performance goals and met to pre-established expectations
- Implement innovative approaches to maximize efficiency and profitability
- Maintain effective levels of communication at all levels of all pertinent information, to include corporate and/or client objectives, performance outcomes and expectations, etc
- Ability to communicate across functional lines particularly as regards database development
- Demonstrated knowledge of interviewing and selection process
14
Senior Team Manager Resume Examples & Samples
- Undergraduate Degree required
- Series 7, 66, and 9/10 required (may consider Condition of Employment for Series 66 and 9/10)
- Bilingual English/Mandarin or English/Cantonese is required
- Five plus years experience in the financial services industry, including a minimum of 2 years supervisory experience
- Desire to lead and coach investment professionals; while possessing strong mentoring and employee development skills
- Strong leadership, partnership and collaboration skills
- CFP and/or CFA required
15
Anti-money Laundering Enhanced Due Diligence Senior Team Manager Resume Examples & Samples
- Creating, maintaining and updating department policies and procedures and risk assessments
- Driving business results by acting as a subject matter expert, fostering an environment that creates process efficiencies, leading project initiatives, and ensuring the implementation of projects within the department
- Identifying & selecting talent for the AML Department
- At least 3 years of experience managing teams including complete ownership of development and performance evaluations (annual reviews)
- At least 3 years of direct experience with AML and OFAC regulations and laws
- Strong working knowledge of broker-dealer businesses, NASD/FINRA rules, federal securities regulations, and securities industry practices
- Proven ability to identify and solve complex issues in a team environment working with various levels of management and business partners
- Excellent communication, problem solving, and presentation skills to influence and build consensus among your team members and leadership
- Strong organizational skills with ability to work on multiple assignments and complete them within established deadlines
- Ability to prioritize effectively in a fast paced environment and function in a professional manner under pressure
- Ability to plan, delegate and oversee the overall work assignments and special projects within the team
- Ability to generate metrics, analyze data and communicate results to management
- Ability to articulate Schwab's Visions and Values to team members
- Proficient PC skills including various platforms and applications
- Bachelor’s degree preferred or equivalent business experience
- CAMS, Series 7, 9/10, 63, and/or 24
16
Senior Team Manager, IPC Resume Examples & Samples
- Being an advocate for the overall client experience, ensuring we are delivering superior service in all of our client interactions by coaching and training a team of advice representatives
- Develop and execute strategies designed to monitor, review, and report against client level activities to gather insights as well as enhance our service delivery
- Act as a SIP ambassador to the larger Schwab organization, sharing industry, competitive and client insights, as well as support field partners
- Support various projects supporting the advancement of serving digital advice at Schwab
- Staying abreast of current industry news, events and market research, as well as relevant SIP portfolio data
- Connecting with clients and internal partners such as Branch Managers, Managed Solutions Consulting personnel, and Financial Consultants to provide in-depth client and prospect support
- Conducting both formal and informal education sessions for various partners regarding SIP
- You will oversee and delegate daily monitoring and analysis of specific client level portfolio and risk management reporting as well as planning and execution to ensure each team member excels at providing superior service to our clients
- Candidates will have the opportunity to support various projects aimed at delivering on various strategic goals for the team and overall organization
- Selected candidates will be CS&Co employees and will retain broker-dealer licenses. The individual will also be an IAP representing Schwab Wealth Investment Advisory, INC
- Series 7, 66, and 9/10
- Five plus years’ experience in the financial services industry; preferred 2 years supervisory experience
- Knowledge and ability to coach topics surrounding general investing principles, with a focus on asset allocation and portfolio management
- Interest in building industry expertise, understanding the competitive landscape, and uncovering client needs
- Strong leadership, interpersonal, partnership and collaboration skills
- Excellent communication and presentation skills; keen attention to detail
17
Senior Team Manager Resume Examples & Samples
- Leading an outstanding environment of teamwork, integrity, open communication, transparency, and client loyalty
- Developing team members through coaching, career planning, and mentoring. A strong coaching background is highly desired
- Working directly with clients and other business partners to identify business development opportunities, platform enhancements, and continuously improving the client experience
- Leading business development focus for the department, focusing on collaboration with partner groups and coaching team members on lead flow process
18
Senior Team Manager Resume Examples & Samples
- Take the lead: Maintain service levels within the prescribed targets
- Recruit top talent: Coordinate and conduct interviews for new candidates
- Ensure success: Oversee customer satisfaction and quality metrics; ensure metrics are met and maintained at a high standard
19
Senior Team Manager Resume Examples & Samples
- Approach, design, best practice and group standards
- Functional knowledge
- Previously delivered and implemented Technology Solutions in a global delivery model (onshore-offshore) with a strong understanding of large data handling complex applications
- Leadership qualities to lead a talented group of application leads and provide for a vision for the group (50+ technology associates)
- Strong IT technical skills - Java/J2EE or C# .NET and Perl, Shell scripting etc based on formal experience
- Strong working knowledge of Data Base - Sybase/Oracle/SQL Server
- Technical knowledge of web interfaces and database connectivity
- Experience working in Agile delivery methodology
- A proactive approach to problem solving and think innovatively
- Ability to manage concurrent activities and issues are a must
- Experience managing a programming budget
- Experience in working with Operations Teams
20
Senior Team Manager Casualty Resume Examples & Samples
- College degree or equivalent work experience
- Non-standard auto experience preferred
- Must have claim related computer systems experience
- Guide wire experience is a plus
21
AT&T SM Senior.team Manager Resume Examples & Samples
- Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals
- Oversee and review the daily IT process to ensure that results are reported accurately
- Monitor and report on project and program results
- Develop and manage all support staff working with Operations
- Ensure Quality Assurance feedback is obtained by all telephone representatives for training and quality improvement purposes
- Administer performance appraisals and corrective action as required
- Associates degree or two years of college coursework within specific subject related to job functions
- Considerable experience in management and operations management in a customer service or call center environment
- Client advocates with strong customer service skills
- Ability to manage numerous programs requiring attention to detail
22
Senior Team Manager Resume Examples & Samples
- As a team leader set the overall direction for the team in regard to business results and client loyalty
- Develop team members through coaching, career planning, and mentoring
- Work directly with clients and other business partners to identify business development opportunities, enhance our platform, and continuously improve the advisor experience
- Drive results while mitigating risk to firm through managing staff, workload, and achieving daily service levels
- Represent the Middle Office organization on projects and initiatives impacting both clients and employees
23
Senior Team Manager Resume Examples & Samples
- Accountable to delivery accurate payroll per designated timelines to countries supported
- Accountable for reducing payroll errors and escalations
- Assist with handling employee escalations and support in coordinating and implementing short and long term solutions where required
- Build effective working relationships with HR representatives and senior staff members
- Deliver an outstanding service experience for all internal stakeholders and external customers
- Experience in Philippine/APEA Payroll and benefits operations. Familiarity with Local tax laws and regulations
- Ability to work to tight deadlines, show flexibility in approach and demonstrate tenacity in seeing work through to the end and willingness to accept change and take on new challenges while demonstrating ability to work positively in a dynamic, fast-paced service environment
- Strong management rigor – manage team operations and performance of direct reports through the good management practice (daily huddles), data and management tools (ATOM, etc)
- Client and stakeholder management skills -- Sound analytical skills, the ability to problem solve, to investigate issues and prevent further escalation and recurrence of the issue; a strong attention to detail and a high level of accuracy
- Focus on improving the process, preventive rather than reactive approach to issue management and prioritizing the right things
- Balance tactical vs strategic priorities
24
Senior Team Manager Resume Examples & Samples
- Support process improvement through work measurement, development and maintenance of Processes, analysis and recommendation for distribution. Evaluate new or improved operating methods, technology or equipment. Adjust and revitalize labor practice and layouts as needed to reflect changes in policy or procedure. Develop SOP content expertise in support of business unit objectives and best practices of Red Prairie
- Lead all functional profiling and process functions within the Hagerstown Distribution Center and implement succession management and development for Operational and Support teams to assume greater responsibility and bandwidth
- Develop and implement Engineered Standards processes, procedures and maintain associate/departmental practices to ensure timely completion and processing of all daily volume extractions and through-put objectives. This team consists of an Industrial Engineer/Operations Support Supervisor and other functional managers
- Owns technologies, processes, and capital expenditures, makes recommendations and participates in achieving objectives while fulfilling budgetary and financial obligations and taking these processes and rolling them out in other Supply Chain operations
25
Senior Team Manager Resume Examples & Samples
- Providing recommendations to develop new rules/scenarios for AML packages
- Providing trending and analysis around suspicious broker/dealer and bank activity
- Assisting in the development of tools to perform on-going modeling, testing, and tracking
- Deliver salient, cogent, concise, and metrics-based reporting on multitude of financial crimes to include AML, Fraud, Anti-bribery and OFAC issues, to assist the business in making effective risk mitigation decisions
- Assist in the implementation a communication strategy for the FCI Group related to risk and trend identification as well as regulatory reporting
- Contribute to the creation, editing and publication of a variety of reporting for multiple business lines and operational entities based on trend identification and external research
- Experience in the financial services industry (banking and/or securities) with awareness of BSA/AML compliance or Risk Management
- Understand relevant law enforcement issues, US and foreign regulation on a multitude of financial crimes to include AML, Fraud, Anti-bribery and OFAC issues
- Strong knowledge of SAS or other statistical analysis software
- Strong knowledge of MS Access and other Microsoft Office products
- Experience with one of the following RDBMS’s: Oracle, SQL Server, Teradata
- Cybersecurity knowledge considered a plus
- Client focus; ability to effectively and quickly build relationships and establish trust, respect, competence and confidence
- Certified AML Specialist (CAMS) and/or Certified Financial Crime Specialist (ACFCS)
26
Super Mega-conversion Senior Team Manager Resume Examples & Samples
- Lead discussions on process improvement and implement changes to existing work streams
- Ensure that the necessary controls are in place and adhered to in order to provide accurate and timely services to our clients
- Understand the processes for all Clients within the Conversions team. This will include having knowledge of all control procedures in place and identifying any more effective controls that can be used
- Perform the final check and review of deliverables produced under your control
- Ensure BNY Mellon and client standard procedures and controls are being adhered to on a daily basis by all staff
- Take initiative to seek opportunities to enhance either the quality of client services or the productivity of the team
- Manage the preparation on a timely basis and within the defined timeframes of all of the weekly/monthly reporting
- Manage the resource requirements for the Clients in consultation with Operations Manager. Holidays, Overtime etc
- Take responsibility for personal development and seek challenges within your role as Manager
- The qualified candidate will possess a Bachelor's degree with a concentration in Accounting or Finance preferred or Educated to Masters level or comparable work experience
- Knowledge of accounting requirements for a wide range of financial instruments
27
Senior Team Manager Resume Examples & Samples
- The role is a key part of the Documentation Team and is responsible for supporting the RMs in providing exceptional customer service to the Front Line CMB teams whilst ensuring a high level of accuracy, improving efficiencies and embracing Corporate initiatives
- The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organizational standards are maintained and that the Banks policies and procedures are adhered to throughout CMB in order to mitigate risk
- Broad knowledge of the Bank’s structures, products and services including lending products
- Knowledge of the relevant Bank systems including CARM
- Bachelor’s degree in a related discipline and 2-5 years of experience in an RM role OR Master’s degree and 1-3 years of experience in an RM role
- Ideally, experience in the Commercial or Corporate Banking environment
- Strong ‘team’ skills promoting an environment of co-operation and trust, overcoming resistance where encountered
- Good analytical and financial skills
- Strong prioritizing, organizational and time management abilities
28
Solutions Center Senior Team Manager Resume Examples & Samples
- The role operates within the RBWM Contact Centre and interacts with HSBC USA N.A. internal customers. The post holder must have ability to manage team dynamics while ensuring team performs at highest level of efficiency. The role holder must have the ability to react quickly to changing priorities by being flexible, proactive and cooperative at all times
- The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership across the group
- At least 3-5 years of relevant Management experience in financial services and/or call center operations preferred
- Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering
- Proven strong leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills
- Problem solving and Decision making skills – PSDM with an ability to respond quickly and communicate effective remedial plans if need be
- Experience of coaching, mentioning, developing direct reports and peers effectively using motivation skills
- Computer literacy (word processing, spreadsheets and database applications)
- Must be well organized, demonstrate initiative, and able to manage multiple projects
- Maintain document control and data integrity
- A passion for delivering the operational balanced scorecard through engaged, empowered, well trained people
- Proficient in English and local language
- Have an understanding of the immediate regional RBWM Strategy and the ability to plan/prioritize own activities accordingly
- Ambitious about providing the highest standards of delivery to internal and external customers
- Demonstrates ability to set stretch goals for self and the ability to deliver these with courage, tenacity, and integrity
- Authentic and shows ability to engage with internal and external customers to deliver at pace
- Makes considered decisions that protect HSBC and our customers
29
MB Processing Senior Team Manager Resume Examples & Samples
- People Leadership - Models and provides direction by coaching and developing others at all levels, to foster long-term learning and development based on effective leadership and process expertise
- Collaboration – Operate in an environment where we will partner with each other to do what’s best for our customer
- Delivering Results – Strive to set and understand goals and work to reach short-term goals and support long-term strategy
- Communication - Share information, concepts and opinions with others that results in clear understanding and desired outcome. Also, the ability to answer complex inquiries, provide information, consult with customers and manage difficult customer interactions
- Frequent and pro-active discussions with functional partners on business strategies and performance. Management of actions plans, working with various levels of loan origination leadership to understand business needs. Ownership of monthly funding forecasts and funding results, in conjunction with operations and origination leadership, will be required
- Team Manager, with peers, will identify load balancing needs across teams. This includes ensuring staff adjustments are made to support volume changes
- A Sr. Team Manager will coach their Team Managers to improve team production and ensure that subordinates are provided with the appropriate tools to successfully execute their responsibilities by daily on-the-floor management and inspection of Chase Pipeline Prioritization System (PPS). A Sr. Team Manager will drive productivity by ensuring utilization of the PPS down to the Processor level, strict management of tasks by instituting structure and daily behavioral habits A Sr Team Manager will develop the skills of subordinates through regular performance management meetings discussing goal-setting, delegation, training, counseling, achievement of established performance goals, reinforce training and ensure understanding of policies and procedures. They will document performance results, recommend and execute disciplinary action when required
- Through effective problem identification and development of alternate solutions, A Sr Team Manager will assist with customer service issues and customer complaints, address escalated issues from Team Managers and coordinate appropriate decisions in order to resolve concerns. A Sr Team Manager is an example of customer focused direction, leadership and expertise to functional subordinates
- Monitor adherence to prescribed customer satisfaction, cycle times, productivity goals, and pipeline management relating to loan processing. They are accountable for all quality results within their team (loan quality, call monitoring, etc.)
- Participate in various projects and feedback sessions to positively impact workflow, policies and procedures, system enhancements, etc
- Strong PC skills, including Excel, Word, Loan Origination Systems a plus, etc
- Knowledge of FNMA, FHLMC and Government guidelines
- Minimum 6 - 8 years experience in mortgage loan processing/closing (conventional and government; purchase and refinance) strongly preferred
- Bachelor's Degree in Business or a discipline related to the duties of the position preferred
- Proven ability to lead, coach, and mentor at all position levels
30
Senior Team Manager Resume Examples & Samples
- Provide strategic direction and constructive coaching to your team managers
- Ensure that reconciliation processes within the group are completed accurately within time frames required by agreement and regulation
- Resolve escalations from team managers related to aged differences or other issues requiring immediate action
- Act as product owner on small to medium projects initiated within the team or by business partners.Participate in large projects as subject matter expert on reconciliation processes
- Work with internal and external auditors to explain reconciliation processing in a simple concise manner
- Excellent understanding of how reconciliations are processed for securities, cash, and trade settlement
- Strong written and verbal skills, including ability to communicate effectively orally and in writing to business partners and management including creating business requirements and delivering presentations
- 3 or more years of experience leading, managing, and developing people
- 5 years or more experience, preferably within financial services, with time spent in a centralized reconciliation team
- Ability to Influence business partners, team members, and management in promotion of shared goals
- Proficiency with Microsoft Excel and Power Point
- Experience in managing resources across a large number of competing priorities, ensuring transparency to team members and management
- Ability to provide innovative ideas on how to standardize processes across disparate reconciliations while properly managing risk
- Experience at building an atmosphere that promotes a positive attitude, diverse ideas, and accountability for results
- Series 7 & 9/10 or 24 preferred
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Senior Team Manager Resume Examples & Samples
- Overall IT Experience 12-15+ years
- Total relevant experience in leading & managing Application Development & Maintenance - 10+ years
- Experience in broad spectrum of complex and large scale technology implementations, platforms, operating systems & environments
- Hands on experience in leading organization in a global context for a Bank or Financial Institution
- Experience in measuring organization performance through KPIs, CTQs and Operational Metrics and Reporting
- Experience in managing diverse team of associates and vendor resources/contractors
- Experience of working in multi-matrix organization and organization operating in global delivery model (On/Near/Offshore)
- Managed organization with over 100+ software engineers
- Leadership qualities to define a vision for the group, continuously raise the bar, deliver efficiencies and achieve Break-through goals (Operational Excellence)
- Strong Technology & Analytical skills
- Proactive approach to problem solving and think innovatively
- Track record at leading the onboarding of organizations and structures into a centralized support model
- Experience in Waterfall / Agile / Scaled Agile Framework (SAFe) methodology
- Domain: Consumer Banking / Investment Banking
- Exposure: Web Application Development, Mobile Application Development
- Primary Technologies: Java / MS .Net, Oracle/DB2/SQL Server, DevOps concept, Frameworks like Spring, Struts, Hibernate, WCF/WF (If .Net) etc
- Others: Design Patterns, Project Management tools like MS Project / JIRA / Rally / RTC etc
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Card Services Senior Team Manager Resume Examples & Samples
- 2+ years Card Services lending and/or operational management experience
- Leadership and business acumen, including strong problem solving and influencing skills
- Proven ability to performance manage and improve results
- Strong knowledge of credit related regulations, procedures, policies, and philosophies
- Experience with CLMS, CreditDS or ICDP, Excel, Word & PowerPoint
- Self-motivated and results oriented
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Senior Team Manager Resume Examples & Samples
- Degree/NVQ 6 or equivalent Professional membership/experience
- Substantial experience of recruitment and management of teams, including dealing with performance and welfare issues
- Able to demonstrate professional knowledge within specialist discipline to give advice and guidance to internal and external customers
- Proven experience of developing new processes and procedures, and delivering agreed targets
- Substantial experience and knowledge of careers and employability, with particular reference to work experience
- Extensive experience of project management, including elements of Marketing, PR, and integrated social media
- Evidence of ability to plan the work of a team, over extended time periods, reacting to changes in workload and priority
- Relevant Postgraduate/Professional qualification
- Knowledge of health and safety legislation (training will be given)
- Car owner / driver
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Senior Team Manager Resume Examples & Samples
- Presents arguments that address other’s most important concerns and issues and looks for win-win solutions
- Involves others in a process or decision, to ensure their support
- Offers trade-offs or exchanges, to gain commitment
- Enlists experts or third parties to influence others
- Knows when to escalate critical issues to own or other’s management, if own efforts to enlist support have not succeeded
- Structures situations (e.g., the setting, persons present, sequence of events) to create a desired impact and to maximize the chances of a favorable outcome
- Identifies and targets influence efforts at the real decision makers and those who can influence them
- Seeks out and builds relationships with others who can provide information, intelligence, career support, potential business, and other forms of help
- Acts to align own unit’s goals with the strategic direction of the business
- Ensures that people in the unit understand how their work relates to the business’s mission
- Ensures that everyone understands and identifies with the unit’s mission
- Ensures that the unit develops goals and a plan to help fulfill the business’s mission
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Senior Team Manager Resume Examples & Samples
- Mentors other Customer Service Representatives
- Tracks call-related information for auditing and reporting purposes
- Answers complex and/or escalated calls from customers in a polite, courteous manner
- Determines the best way to resolve individual customer concerns and authorize specific policy exceptions
- Upsells to customer as necessary
- Minimum of 1 year of customer service experience
- Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
- Strong technology skills
- Problem-solving ability
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Senior Team Manager Resume Examples & Samples
- Bachelor’s degree in rehabilitation related discipline (Physical or Occupational Therapy) or Master’s degree in Speech and Language Pathology
- Minimum of five years in a clinical setting (Hospital, Outpatient, Home Health, SNF)
- Supervisory/administrative experience
- Ability and knowledge to interpret and facilitate implementation of Occupational and Physical Therapy and Speech Therapy practice standards (preferred)
- Computer skills to include Outlook, Microsoft Office and Windows (preferred)
- Business development knowledge (preferred)
- Current valid State of Florida license in a Rehabilitation-related discipline (OT, PT or ST)
- CPR certification
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AI Onboarding & Sharelot Recon Senior Team Manager Resume Examples & Samples
- Work with Regulatory Services to ensure daily, weekly, and monthly exposure reporting accuracy; communicate exposure to management (Daily Key Statistics, Weekly Financial Exposure Report, Supplemental Exposure Report, and Monthly Account Certification)
- Ensure that procedural documentation and process maps are current and updated in SharePoint and Contingency Plans are updated and tested
- Participate in audits (AT 801, Merrill Lynch Corporate Audit, SAS 70 Audit (Deloitte & Touche LLP), Sarbanes-Oxley (FDS Finance), Mutual Fund Family Audits)
- Lead projects and special assignments as needed
- Manage team and ensure adherence to Regulatory compliance for Mutual Funds and Alternative Investment products
- Coordinate and manage visits and inquiries from Fund Companies
- Respond to all elevated inquires
- Work with business partners and product development on any new initiative involving Alternative Investments, Mutual Funds or Money Markets
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Senior Team Manager Resume Examples & Samples
- Quality Assurance/Process Improvement
- Facilitates daily agent coaching and development sessions in both written and verbal format
- Manage team’s Kronos to ensure 0% discrepancy rate
- Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc)
- Manage financial implications of attrition and attendance by maintaining program-specific goals
- Completion of PRCU Team Manager Curriculum within the first year
- Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following
- Successful completion of two management level interviews
- Flexibility and demonstrated ability to adapt well in a changing environment
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Senior Team Manager Resume Examples & Samples
- A minimum of 8 years’ experience in business analysis and analytics and / or data management. Financial services industry experience highly preferred
- Team leadership, management, and development skills
- Sharp critical thinking and problem solving skills (strategic and tactical) coupled with the ability to focus on the most vital areas of the business. Ability to analyze, summarize, and transform data into actionable insights
- Strong knowledge of Excel, Access, SharePoint and SharePoint Forums, Tableau and the desire to introduce new tools to the Operations Control team and environment that will maximize analytic capabilities
- Strong interpersonal skills with ability to work through complex technical situations and communicate with both technical and non-technical audiences
- Strong project management and organization skills, with the ability to effectively manage several projects at once from original concept through delivery
- Proficiency using Microsoft PowerPoint to convey information succinctly but clearly for multiple levels of consumption
- Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
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Senior Team Manager Resume Examples & Samples
- Background in management of sales performance and history of high achiever
- Proven experience of delivering results to a high standard within the recruitment industry across both a personal and team capacity
- Proven track record of delivering all aspects of the recruitment cycle and functions ideally within the Social Care sector
- Proven track record of identifying and securing new business opportunities
- Proven track-record managing a successful team
- Highly adept in managing and motivating sales teams and analysing figures
