Senior Manager, Research Resume Samples
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Senior Manager, Research Resume Samples
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JK
J Kautzer
Jayde
Kautzer
188 Littel Rue
Phoenix
AZ
+1 (555) 763 8760
188 Littel Rue
Phoenix
AZ
Phone
p
+1 (555) 763 8760
Experience
Experience
Boston, MA
Senior Manager Research
Boston, MA
Labadie-Erdman
Boston, MA
Senior Manager Research
- Support budgeting and expense management
- Support various teams across Spectrum Enterprise by providing overviews of the competitive environment
- Knowledge of all major research methodologies, commonly-used concepts and practices related to data mining, leading companies, associations, publications, industry trends and innovations
- Work collaboratively with internal teams on a variety of research projects
- Manage weekly research newsletter that delivers key industry and consumer observations to a variety of internal clients
- Keep abreast and report on key industry and product trends
- Knowledge of B2B communication products and services
Detroit, MI
Senior Manager, Research
Detroit, MI
Kozey and Sons
Detroit, MI
Senior Manager, Research
- Team management: Manage local research staff including hiring, goal setting, performance management, and training
- Will provide accessible data/insights for all network departments
- Create and maintain a dashboard of leading customer attitudinal performance indicators
- Work with Marketing teams and business leaders to position Research to contribute to all business development efforts
- Strong working knowledge of MS Office Suite
- Ongoing analysis of program and episode performance across linear and all digital platforms
- Manage Spectrum Enterprise customer research panel, including replenishment, survey programming and analysis of results
present
New York, NY
Senior Manager, Research Program Team
New York, NY
Feest-West
present
New York, NY
Senior Manager, Research Program Team
present
- Create annual goals, conduct periodic performance assessments including the year-end formal written assessment for assigned staff members
- Develop and execute a researcher-focused communication plan regarding the Research Program team services
- Identify project risks and proactively create and implement mitigation strategy
- Occasional nights and weekend work
- Identify and develop funding opportunities for Research Program team activities
- Contribute to a positive and healthy work environment
- Use existing venues, and create new ones to get strong engagement from the researcher community
Education
Education
Bachelor’s Degree in Research
Bachelor’s Degree in Research
University of North Texas
Bachelor’s Degree in Research
Skills
Skills
- Continually develop, enhance and leverage detailed knowledge of the local economy and real estate markets
- Experience with and proven ability to manage others and provide coaching and direction (including selection, training and developing, performance coaching, etc.)
- Demonstrated expertise of research databases, tools and applications, including (but not limited to) Nielsen, Scarborough, MRI, Kantar, BIA/Kelsey, eMarketer and comScore
- Outstanding verbal, written and interpersonal communications with overarching skill to translate data, information and research into powerful points of view—ability to craft and tell a compelling story
- Knowledge of cable television, digital products, and advanced advertising products
- Strong working knowledge of MS Office Suite
- Develop strong relationships with internal and external clients and facilitate the use of research as a differentiator
- Expand the research platform including processes, products and ability to positively impact the business
- Ability to organize workflow and to follow through on multiple tasks
- Strong understanding of data organization and business intelligence tools is
15 Senior Manager, Research resume templates
Read our complete resume writing guides
1
Senior Manager Research & Evaluation Resume Examples & Samples
- Lead and manage projects related to research and program evaluation
- Identify project opportunities and collaborate with other experts in the education field
- Formulate research and evaluation designs
- Provide technical leadership across a range of education-focused projects through the development and implementation of approaches as well as the dissemination of reports and findings
- Identify and lead business development opportunities
- Mentor and supervise junior staff
- Master’s degree in education, sociology, social work, public policy, psychology or related field
- 10+ years of relevant experience and proven record of conducting and leading projects
- Experience in leading research and evaluation projects in a consulting environment
- Experience with Federal or state government programs, specifically in the K-12 education, higher education, consumer education, or international education fields
- Experience translating evaluation findings
- Experience fostering collaboration between teams and organizations
- Experience managing relationships with clients
- Demonstrated business development experience
- Experience in qualitative analysis
- Excellent attention to detail, and the ability to multitask under strict deadlines in a fast-paced, client-oriented environment
- Ability to think analytically, define and thoroughly document tasks, conceptualize, plan, and complete major elements of project work
- Proficiency with Microsoft Office software (i.e., Word, Excel, PowerPoint)
- Demonstrated, outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy
2
Senior Manager Research & Tools Resume Examples & Samples
- Constructively skeptical
- Flexible both in job role and problem solving
- High level of intensity, tenacity, and results-driven self-motivation
- Ability to understand client challenges and needs and to present a solution
- Keen interest and passion in technology and its application to specific research trends
- Strong communication and analytical skills, both written and verbal
- Strong understanding of object-oriented design
- Architecture and code design experience
- Familiarity with Windows, and Linux environments
- Available onsite during regular business hours
3
Senior Manager, Research & Evaluation Resume Examples & Samples
- Bachelor’s degree is required. Master’s degree or Doctoral degree in Social Sciences, Information Sciences, Statistics or related field is strongly preferred; specialization in survey methodology and/or research methodology strongly preferred
- Minimum 5-7 years of experience with research survey design and execution is required; knowledge of behavioral sciences survey research is a plus
- 5-7 years of experience designing and conducting qualitative research using approaches such as Photovoice, social network analysis, focus groups, etc.) is required
- Demonstrated experience appropriately applying survey and qualitative research methods, designing and testing complex survey instruments, developing innovative ideas to increase response rates, and solving problems caused by non-response or other sample issues is required
- Experience searching, obtaining, summarizing, cataloging and organizing published sources of information is preferred
- Experience as consultant, nonprofit manager, researcher, or evaluator preferred
- Previous supervisory experience is preferred
- Advanced knowledge of survey software, statistical software and analysis, relational databases, and Microsoft Office is required
- Must possess strong ability to partner with clients and staff to understand needs and proactively create research and evaluation solutions
- Must possess excellent critical thinking and technical skills
- Outstanding conceptual, analytic, accuracy and attention to detail skills are required
- Must possess excellent verbal, written and interpersonal communication skills
- Ability to work both independently and in a highly integrated team environment
- Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility
- Leads and participates in projects assigned by departmental leadership for purposes of research, program evaluation, tool development, and special projects
- Manages organizational survey research processes. Designs and develops high-quality surveys and implements strategies, operations, and processes for survey research, analysis, and reporting
- Identifies opportunities and needs for qualitative research and develops strategies to meet those needs. Builds departmental capacity to provide qualitative research services
- Maintains high level of knowledge regarding YMCAs, nonprofit operations, and research and evaluation techniques through site visits, conferences, continuing education, relevant periodicals, and professional associations; networks and shares knowledge with others. Acts as liaison between YMCA of the USA, YMCA network, collaborating organizations, and/or other research and/or educational institutions. Authors professional papers for presentation and publication
- Consults with Y-USA and local Y staff on surveys and qualitative research methods, and accurate interpretation, presentation, and use of information, methods, data and statistics
- Ensures that managed research and evaluation activities and projects are in compliance with or exceed professional standards
- Performs other duties as assigned by Senior Director, Research and Evaluation
4
Senior Manager, Research Resume Examples & Samples
- Will provide weekly/monthly reports, and other information for department and channel staff as needed
- Recommendations for channel and media selection, and regular post-mortems for network priorities
- Assist in project design for program and brand testing, as well as other projects as needed
- Provide regular insight into affinity for brand/programming, with emphasis on global audience targets
5
VP-senior Manager, Research Resume Examples & Samples
- Research knowledge – A high level understanding of research statistics and high level understanding of research methodologies and research principles
- Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions
- Strong presentation and stakeholder management skills
- Strong understanding of digital and social channels
- Previous people management preferred
- Industry Focus – Stay up to date on competitive landscape in financial services
- Strong interpersonal and influencing skill
- High attention to detail – Imperative that this person can pick up on data errors and ensure that deliverables/numbers are correct and work with agencies to correct data
- Communicates Effectively - Communicate clearly and concisely, with impact and credibility using appropriate language, style and terminology
- Leads Change and Innovation - Identify organisational requirements for future success and engage in those activities that facilitate the required degree of innovation and change
- Bachelor's degree, preferably in Business, Marketing, Psychology or Research related field
- Minimum 5 years work experience
- Experience in research essential (experience in both research buyer and seller side preferred)
- Experience in Online Community Panel is advantageous
6
Senior Manager Research Operations Resume Examples & Samples
- Graduate degree required in health related field with Research Certification required. Doctorate Degree and healthcare operations experience preferred
- 5+ years of experience in progressive and hands-on managerial experience conducting clinical research studies while maintaining regulatory compliance
- Articulate; excellent written and verbal skills
- Ability to multi-task and manage several projects in parallel, paying attention to detail
7
Senior Manager, Research Resume Examples & Samples
- Contribute to the quarterly market statistics process, including collection, verification and final analysis of data specific to the market
- Create, write, analyze and edit quarterly reports for all Northern Virginia submarkets
- Oversee the production of customized geographic analyses using sophisticated mapping, analytics and graphic design programs
- Contribute effectively to all global, national or regional research reports with specified local market content
- Track, maintain and disseminate detailed data for critical indicators including lease and sales comparables, development pipelines and active tenants in the market
- Analyze and report on the local and regional economy with respect to employment statistics, major company activity, industry trends and demographics
- Contribute to special research reports and white papers on unique market, economic and industry trends
- Bachelor’s degree with coursework completed in business, economics or related fields
- 7+ years of experience in the commercial real estate industry, including experience managing complex projects and working in collaborative settings
- Advanced understanding of real estate markets and dedication to learning local markets and business
- Strong analytical skills, problem-solving skills, and ability to process and analyze data
- Ability to effectively and professionally meet client expectations and positively represent the firm
8
Senior Manager, Research Effectiveness Resume Examples & Samples
- Perform stakeholder needs assessment (sales and research departments)
- Perform inventory of current training materials and approaches
- Responsible for coaching, enabling and training Research teams on key competitive influences in the marketplace
- Ensures Research organization is equiped with state of the art methodologies and data applications relevant to the business
- Create Research training curriculum
- Establish Research organization's training calendar for stakeholders
- Scope and select learning technology and knowledge management tools
- Launch, maintain and enhance program,
9
Senior Manager, Research Resume Examples & Samples
- Develop, implement and manage the overall strategic research plan for the Northern California markets in alignment with the local Market Directors and Americas Research
- Maintain intimate and extensive knowledge of the macro and micro factors affecting the marketplace and proactively position research to leverage this knowledge for the business and for clients
- Client engagement and profile, regularly present analysis and findings on market trends as a JLL expert in the marketplace at conferences and in the media. Support account teams and sales efforts from a research perspective through delivery and presentation of research to differentiate JLL for clients and prospect
- Develop and share best practice standards between the local market and across the full Americas Research group
- Manage the statistical and analytical programs for the Northern California office and industrial markets as well as the retail and multi family markets
- Develop and implement a plan and timeline for covering specific current geographic and analytical gaps in research coverage for the Northern California markets
- Seven or more years’ experience in corporate or real estate market research or as a corporate real estate practitioner, subject matter expert, or service provider
- Dynamic presentation skills and experience presenting insightful content to clients and publicly at conferences and through the media
- Experience working in a matrix work environment and ability to manage relationships with multiple internal stakeholders internationally
- Management experience and ability to lead a team and program
- Ability to lead research initiatives in alignment with business and marketing objectives
- Bachelor’s degree in business, economics or related field required, advanced degree preferred
- Proactive and strategic thinking and ability to lead research initiatives, align research with the business, and innovate research output
10
Senior Manager, Research & Market Analytics Resume Examples & Samples
- Manage the collections and services offered through Schwab Information Centers located in San Francisco, Denver and Austin
- Develop platforms and manage access to both third-party research reports/data and internal reports on a knowledge management portal, website
- Prioritize research requests, delegate as appropriate, and address some priority research requests using subscription databases, vendor data and other key industry information resources
- Provides self-service users with training on research tools and developing search strategy
- Creates broadly circulated marketing communications to promote use of self-service resources
- Proactively interprets 3rd party reports and delivers insights to business partners
- Evaluates, selects and licenses electronic information relevant to Schwab business lines
- Manages a research budget, partners with Vendor Management Office on contract negotiations and other process
- Ensures stakeholders have optimal relationships with research vendors and opportunities for analyst interactions and webinars
- Keep abreast of developments in Information Science to maintain and gain efficiencies; develop business case to deliver new capabilities
- Supervises the Research Analyst (manager level)
11
Senior Manager, Research Resume Examples & Samples
- Efficiently and effectively manage appropriate partnerships, vendors, contractors, consultants, etc
- Keep abreast and report on key industry and product trends
- Manage weekly research newsletter that delivers key industry and consumer observations to a variety of internal clients
- Support budgeting and expense management
12
Senior Manager Research & Development Resume Examples & Samples
- Develop and align technical talent to match business needs
- Manage the performance, professional growth, and development of talent
- Ensure that human and capital resources are fully leveraged
- Mentor and equip direct reports with the proper tools, skills, and knowledge to perform their role
- Plan and manage capital and expense budgets in support of the business plan
- Actively seeks out new opportunities to ensure the success of a product line
- Establishes and maintains high level relationships with vendors and OEM partners
- Supports the planning of product development activities and schedules based on requirements and resources
- Tracks and reports functional progress on a timely basis, and implements recovery actions when necessary to ensure that product deadlines are met
- Ensures that quality goals are met
- Interfaces with other departments and managers to coordinate product development activities
- Participates in continuous process improvements activities and initiatives
- Promotes innovation and the introduction and application of new technology to the product lines
- Bachelor’s Degree or relevant experience in Electrical Engineering, Computer Engineering, or a related field
- Minimum of 8 years of relevant experience
- Experienced talent manager
- Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization
- Demonstrated success in building effective and productive relationships with Business Partners
- Proficient computer skills (Word, Excel, Windows); experience with HR systems preferred
- Strong interpersonal skills with the ability to work collaboratively with others
- Completes assigned tasks on time with guidance and suppor
- Professional presence and demeanor; must operate with high degree of integrity
13
Senior Manager, Research Resume Examples & Samples
- Leading a team of research professionals, the primary focus of the Senior Research Manager is to support the delivery of research insights and best practices for Market Sales Leaders
- Accountable for the overall performance of the research products and information used by the Marketing and Sales Support teams
- Develops the approach and strategy for media research under the direction of the Director of Research
- Provides direction to the team with regards to the development of customized local market targeted research solutions for Key client specific presentations to help aid sales calls
- Oversees department campaign analytics (i.e. analytics showing the performance of a client post sale) for both linear and potential advanced advertising campaigns
- Shares best practices with peers around the usage of secondary market research databases in order to assist sales leaders and sales staff in analysis of competitive media, industry trends, and market intelligence
- Collaborates with digital sales leaders to deliver meaningful analytics and optimization recommendations to clients/agencies
- Responsible for the development and staffing of divisional team members
- Demonstrated expertise of research databases, tools and applications, including (but not limited to) Nielsen, Scarborough, MRI, Kantar, BIA/Kelsey, eMarketer and comScore
- Outstanding verbal, written and interpersonal communications with overarching skill to translate data, information and research into powerful points of view—ability to craft and tell a compelling story
- High level of project planning, development and implementation
- Ability to organize workflow and to follow through on multiple tasks
- Strong understanding of data organization and business intelligence tools is a plus
14
Senior Manager, Research Information Systems Resume Examples & Samples
- Educational background in Chemistry/Biology
- 5+ years of experience in IT/IS leadership role supporting Research within Pharma or Biotech
- Demonstrated track record of delivery of innovative IS solutions with a sense of urgency and maintaining the highest quality
- Develop and manage to financial plan for IS group
- Experience with Artificial Intelligence, Deep learning techniques, and Cloud based analytics solutions
- Ability to develop strategic relationships with business partners & external suppliers
- Experience in change leadership
- Ability to collaborate and influence peers, senior leadership, and staff both inside IS function and business partners
- Ability to successfully handle ambiguity and create a path forward for the team
15
Senior Manager Research Analyst Resume Examples & Samples
- Review of investment strategies; the Senior Manager Research Analyst must be able to clearly identify performance drivers, develop value propositions and articulate performance expectations (performance blueprint)
- Regularly engage with Portfolio Managers to ensure the success of strategies covered. Where an issue is identified the Senior Manager Research Analyst is responsible for providing an in-depth review and proposal for resolution of the issue
- Lead an Investment Committee for the Board of Trustees; the role requires significant interaction with Trustees, both at Board meetings and throughout the year
- Review asset class research and be a contributing member to an asset class team that presents their analysis to the department on a bi-weekly basis
- Work closely with Risk Team to further develop the due diligence process
- Work with Product Development team to review potential new strategies
- Other projects as assigned
- 8-10 years’ experience in investments; preferably in a due diligence role
- MBA or equivalent. CFA preferred
- Ability to work through complex problems with attention to detail
- Possess leadership qualities and ability to work with a team
- Strong working knowledge of Factset, Morningstar Direct and other research packages
- Convey information clearly and effectively through both verbal and written communication
- Ability to work in a fast paced, high energy environment while successfully multi-tasking and meeting team deadlines
16
Senior Manager, Research Program Team Resume Examples & Samples
- Manage the day-to-day operations and resources of the Research Program teams
- Identify project risks and proactively create and implement mitigation strategy
- Develop a Research Program team strategy and associated tactics
- Develop and execute a researcher-focused communication plan regarding the Research Program team services
- Use existing venues, and create new ones to get strong engagement from the researcher community
- Ensure alignment with other HITS and RAAC goals and tactics
- Regularly update HITS staff and leadership on the strategy, tactics and progress
- Meet regularly with the Director, Central Biorepository, to ensure proper awareness of important biobank customer issues, and LabVantage and FreezerWorks systems issues and opportunities for enhancements
- Meet regularly with the Director, MiChart Research, to ensure proper awareness of important EMR research customer issues, and MiChart systems issues and opportunities for enhancements
- Meet regularly with the Clinical Trials Support Office Director to ensure proper awareness of important CTMS customer issues, and OnCore systems issues and opportunities for enhancements
- Consider the needs of all supported programs and look for synergies and opportunities across the programs
- Partner with all program directors to evaluate and recommend strategic initiatives
- Identify and develop funding opportunities for Research Program team activities
- Contribute to a positive and healthy work environment
- Travel to appropriate meetings as necessary
- Occasional nights and weekend work
- A Bachelor’s degree in computer science, information systems or a related field, and 7+ years’ experience managing operational teams in an Information Technology department
- 5 or more years of experience in a technical or health care field
- Master’s degree in relevant discipline
- Demonstrated experience leading project teams and information technology staff within an Academic Medical Center (AMC) environment
- Experience working in Michigan Medicine
- Experience with UMHS research laboratory environment, biospecimen management, clinical research or clinical care environments
- Knowledge of existing University of Michigan Medical School staff, researchers, and structure
- Knowledge of UM policies and procedures
17
Senior Manager Research Resume Examples & Samples
- Support various teams across Spectrum Enterprise by providing overviews of the competitive environment
- Manage Spectrum Enterprise customer research panel, including replenishment, survey programming and analysis of results
- Work collaboratively with internal teams on a variety of research projects
- Manage multiple primary research projects, including advertising testing, product usability, and satisfaction and brand health trackers
- Create and maintain a dashboard of leading customer attitudinal performance indicators
18
Senior Manager, Research & Development Resume Examples & Samples
- 2) Develops cost models for new packaging concepts, including capital estimation/requirements
- 3) Directly engages with other GPI groups (Innovation & Design, Marketing, Business Development) to develop new business/growth objectives based upon consumer insights and trends
- 4) Leads R&D activities into creating further enhancements of GPI’s packaging portfolio
- 5) Successfully manages several packaging projects simultaneously, keeping extreme focus on customer commitments and project timelines/milestones
- 6) Writes materials, manufacturing, and performance specifications for new packaging products
- 7) Composes detailed presentations on project(s) progress. Leads discussions on project(s), and presents updates/reports to senior staff and customers
- 8) Regularly meets with customers to assess their packaging needs, and designs projects to satisfy these needs/requirements
19
Senior Manager, Research & Evaluation Resume Examples & Samples
- Coordinate input that will help determine immediate and long-term Research needs including Primary and Secondary Research, Concept Testing, and Efficacy Studies
- Initiate, schedule, and participate in all research meetings with outside research partners
- Evaluate and implement qualitative and quantitative methodologies to meet specific research and evaluation objectives
- Manage research projects including following through on study design, creation of various tools and study materials, deployment, data capture, analysis, reporting, and presentation of findings
- Conduct quantitative and qualitative projects and author research tools such as discussion guides or questionnaires, develop criteria for materials that need to be created by other departments, conduct interviews or group discussions, conduct analyses, create reports, and present findings as needed
- Research vendors and make recommendations for hiring vendors who provide recruitment, data collection, analysis, tabulation, and various types of quantitative and qualitative expertise
- Provide expertise in gathering literature on trends and providing an analysis of market needs; May also direct work of outside resources
- Communicate with internal departments on any data and reporting needs required for research studies; communicate with FLVS teachers required in steps in a research study and create materials that teachers may use with the customer; and communicate any updates on student progress regarding the study
- Coordinate project schedule development, confirm schedule, and monitor project schedule, and ensure that both the timetable and the objectives are met
- Oversee activities of all research staff and conduct yearly evaluations of research staff
- Oversee activities related to FLVS performance as mandated by state, federal and accrediting agencies
- Coordinate stakeholder feedback collection and analysis activities
- Provide oversight for the composition of requests for quotes (RFQ) and requests for proposals (RFP) needed to carry out the business of the department
- Keep Executive Director advised of the status of all assigned research and evaluation projects
- Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
- Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
- All work responsibilities are subject to having performance goals and/or targets established
- Five years’ experience in research and/or evaluation
- Knowledge of MS Word, Excel and PowerPoint
- Knowledge of statistics and survey software (e.g. SPSS, SAS, R). Experience using a statistical program to run statistical models and produce outcomes and interpretations
- Knowledge of educational publishing and/or online education and able to write technical reports and white papers to communicate research findings
- Knowledge of educational research principles and practices
- Knowledge of Project Management principles and practices
- Skills to interpret research needs, determine and implement appropriate methodologies and communicate findings
- Ability to schedule and meet deadlines
20
KPE Senior Manager, Research & Insights Resume Examples & Samples
- Identify research needs, methodologies and processes to deliver insights to improve business outcomes across product lines/categories
- Identify new opportunities & processes that drive improvements in customer satisfaction and better customer engagement
- Identify new ways to leverage data and information to drive insights and better understanding in both B2B and B2C application
- Identify and provide structure around how to collect and analyze competitive analysis
- Work with product marketing to understand customer journeys and how they vary for different customer segments and products; use that understanding to recommend testing scenarios
- Oversee dashboard Reporting/Marketing KPIs – Deliver reporting and analysis on analytics to marketing team to inform marketing strategies
- Market Analysis – Size, define, and forecast existing and potential market opportunities
- Audience Insights – Champion CVA and coordinate with key stakeholders in marketing, product and sales to help in product development, positioning and pricing
- Manages all customer and marketplace research, including brand and product positioning, concept testing, Net Promoter Score research, customer segmentation, customer satisfaction, competitive research, and website usability research
- Oversees the entire research process from the initial consultation with the research team, developing objectives aligned with business goals & priorities, designing methodology and sampling plans, managing data collection, analyzing results, and presenting conclusions and recommendations
- Partners with various members of the marketing team to identify customer needs and build, strengthen, and evaluate marketing programs/initiatives
- Partners with product managers to evaluate new product concepts, gather customer/user feedback and identify opportunities to improve online tools and website features & functionalities
- Measures and tracks customer satisfaction, benchmark against competitors, identify opportunities to enhance service quality, reduce dissatisfaction and improve customer retention
- Evaluates research suppliers and manages vendor relationships
- Contributes to corporate/marketing strategy presentations and other senior management presentations
- Master's Degree in Statistics, Analytics, Marketing, Research, Data Science
- 10+ Years' Experience in Research and Analysis
- Must be proficient in SPSS or SAS, Conjoint and/or other statistical software tools
- Experience with online survey authorization tools
- Experience with Tableau
- Must have hands-on experience throughout the survey process from developing questionnaires, data analysis, and reports (written and presented)
- Strong analytical skills, ability to work under tight deadlines with a high degree of independence; detailed-oriented strategic/analytical thinking
- Strong interpersonal, written, oral communication skills
- Able to foster cooperative, productive relationships with all levels of management.
- Past use of customer value analysis tools is preferred
21
Senior Manager, Research & Consumer Insights Resume Examples & Samples
- Lead research to uncover and deliver analysis and key insights to impact key decisions across the business
- Help create benchmarks and KPIs as relates to Rent the Runway brand health and awareness and track against earned and owned media spend
- Execute ongoing analysis of customer experience, including but not limited to calls/in-person discussion, social listening, and NPS, captured in monthly “pulse of customer” report with actionable recommendations that support optimization in the short-term and innovation in the longer-term
- Manage the planning and execution of quantitative studies (including method selection, questionnaire/discussion guide development, programming and testing surveys, sample procurement, field and quota management, and data analysis)
- Personally execute qualitative customer research for day-to-day learnings (e.g. writing and programming surveys, moderating store shopalongs, ethnographies, focus groups, phone interviews, etc.), supplementing with vendors only when needed
- Develop an ongoing profile of the RTR customer to serve as a constant input for cross-functional team, and present quarterly findings in formal research report
- Support in the development of internal strategy documents (eg: customer experience manifesto, retail vision)
- Maintain a close eye on retail landscape and consumer trends to provide unbiased risks and opportunities for brand and the business overall, with an eye to “future proof” many years ahead
- Communicate research findings and recommendations to marketing leadership and other senior executives
- Work closely with Growth and Product Marketing teams on consumer insights including UX, segmentation, ad testing, marketing mix analyses and more
- Help to establish best-in-class processes, frameworks, timelines and templates for maximum efficiency as it relates to consumer research and monthly reporting
- Support ad-hoc data analysis, research and insights requests
- Bachelor’s Degree required; focus in Business, Marketing or Quantitative Degree preferred
- 5-8 years in an analytical supporting role; retail, consumer goods, marketing, or consulting industries with strong customer focus preferred
- Self-motivated, hardworking, detail-oriented, and results-driven, with sound time-management and problem-solving skills
- Excellent data analysis skills with a proven ability to connect the dots, generate insights and make actionable recommendations
- Excited by the Rent the Runway brand and customer experience—and committed to the spirit and intent of the company’s core values
- Strong work ethic, intellectual curiosity, passion about customer and brand, and commitment to continuous improvement
- Deep sense of curiosity for the consumer and new insights to inform strategic recommendations
- Experience with quantitative and qualitative methodologies highly desired; and a deep interest in retail innovation and brand marketing
- Mastery of Excel and PowerPoint including the ability to build customized dashboards and engaging presentations. Familiarity with analytics tools like Tableau a plus
- Ability to interact effectively at all levels of the organization while building strong internal relationships and influence across departments