Senior Business Process Resume Samples

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T Spinka

Thomas

Spinka

270 Hickle View

Chicago

+1 (555) 718 4011

270 Hickle View

Chicago

Phone

p +1 (555) 718 4011

Experience Experience

Detroit, MI

Business Process Senior Analyst

Detroit, MI

Lynch, Gislason and Reilly

Detroit, MI

Business Process Senior Analyst

Hiring Planning: Develop models to predict attrition and create a branch specific hiring plan; guiding recruiting to proactively hire in advance of actual attrition
Stakeholder Alignment: Develop strong management processes and relationship with key partners (e.g. Finance, HR, Recruiting) to seamlessly integrate this new team into existing operational framework
Develop analytical and planning tools to align resource plans across HR, Finance and Branch leadership
Responsible for overall governance with business partners and IT service provider. This includes management of relationships, performance, contract and compliance with technology vendors
Work with external vendors, possibly manage external relationships, and investigate working with new external vendors
Ad hoc project management duties as necessary
Develop and maintain central knowledge repository to capture process documentation for the Media Operations group

Phoenix, AZ

Business Process Senior Rep-advanced

Phoenix, AZ

Koch, Kreiger and Bergnaum

Phoenix, AZ

Business Process Senior Rep-advanced

Provide training to CSM on the usage of reporting tools and system
Provide G.China CSO performance analytics and reporting on Sub-region, CE Team and CE individual level, including all kinds of key BFT Metrics-Response days, Repair uptime met% and so on
Develop and optimize analytical and reporting business process, tools and systems
Support CSO key program and process to be more effective by data analytics and driven decision
Support ad-hoc reporting requests from China CSO organization and ACG groups
He/she will also responsible for data quality audit
Workforce Planning: Develop and maintain activity based labor standards and apply service operations principles to determine specific staffing levels for various job families in the branch

present

Philadelphia, PA

Senior Associate, Business Process Analysis

Philadelphia, PA

Roberts and Sons

present

Philadelphia, PA

Senior Associate, Business Process Analysis

present

Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
Provide consultation on the use of re-engineering techniques to improve process performance and product quality
Work with product managers to identify product gaps across the firm’s core processes
Work with cross-functional teams to develop current and future state process maps
Evaluate work flows and recommend improvements to enhance productivity, maximize efficiency and reduce waste
Plan, lead and implement cross-functional process improvement initiatives (such as Lean or Six Sigma)
Lead value stream mapping exercises to determine improvement opportunities

Education Education

Bachelor’s Degree in Interpretation

University of Virginia

Bachelor’s Degree in Interpretation

Skills Skills

Formalized training in Six Sigma process techniques with certification or progress towards Green / Black Belt designation highly desirable
4) Should have good understanding of data warehouse (metadata & metatables) and perform mining/reporting activities
Knowledge of the financial services marketplace and experience working with profit center and support division management of a large corporation
Strong organizational skills and an aptitude for detail
Highly skilled in detail oriented analytical work
Ability to lead meetings and discussions independently with management
3) Excellent understanding of Order management (SAP), Service Delivery & Installed Base
8) Strong customer-focus and results orientation
6) Excellent English verbal/written communication skills
Ability to think critically, analyze, prioritize, take initiative, problem-solve

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15 Senior Business Process resume templates

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Senior Manager Business Excellence Global Process Region Resume Examples & Samples

Coordinates cross functional team to drive business and organizational results
Sets business metrics for the team and provides performance feedback to employees
Meets with stakeholders to facilitate the process of converting business needs to executable project cases aligned to strategic goals
Facilitates preparation and submits for approval the necessary documentation to initiate the project (Project Proposal, Project Brief)]
Identifies key resources (internal and external) for each phase of the project, including team members and contractors needed
Identifies and facilitates activities required for projects completion. Prepare project plan and provide follows-up to critical milestones to ensure on time completion
Supports the preparation of technical documentation related to the projects, including strategic plans, protocols, and reports
Works with Operations, Support and Transactional areas to develop and maintain and end to end current and future state Value Stream Maps (VSM)
Engages people to a continuous improvement environment thru Kaizen teams, improvement ideas generation, Process Excellence certifications, and other activities
Identifies training needs and facilitates deployment of Lean Management basic and techniques
Supports and leverages benchmarking activities
Supports the maintenance of metrics dashboards / scorecards, performance reports, etc
Supports special initiatives to improve the organization competitiveness
Provides statistical support to drive process improvements
Documents all work-related activities in a clear and accurate manner that must comply with established company and regulatory compliance requirements
Required strong statistical knowledge must be Black Belt certified
Expert knowledge of Lean Methodology and other Process Excellence tools
Good analytical and diagnostic skills
Must be fluent in English (both oral and written), with excellent communication skills)
Strong leadership, time management and project management skills
Requires strong knowledge of Current Good Manufacturing Practices and Regulatory Compliance
Good knowledge in Safety and Environmental requirements
Availability to travel inside and outside country, occasionally (25 -40%)

Senior Business Process Outsourcing Manager Resume Examples & Samples

Responsible for overall governance with business partners and IT service provider. This includes management of relationships, performance, contract and compliance with technology vendors
Accountable for the successful implementation of all initiatives, programs and changes. This includes responsibility for ensuring customer satisfaction is not compromised and that cost/benefit impacts are carefully evaluated
Comfortable working within a highly matrix-driven multinational organization. Exhibits solid organizational, communication, and negotiation skills, with a strong customer focus
6+ years of experience in accumulated vendor management experience in an onshore/offshore environment supporting a global delivery business
Strong negotiation skills with experience in outsourcing contracts and compliance related to IT and business functions
Knowledge of technologies used in Financial Shared Services Organization
Experience managing business applications and evolving their road map
Experience with research and evaluation of applicable technologies and presentation of the recommendations to business
Ability to collaborate, influence and gain commitment from multiple stakeholders
Strong facilitation and executive communication (written, verbal) skills
Business acumen and deep technology background
Strong business knowledge and ability to set clear expectations for Vendor based around business outcomes within a global multi-site operation
Proven experience of influencing other organizations where their support is critical to success
A good understanding of change management, the importance of it, approaches, key tasks and timelines
Ability to thrive in a fast-paced multinational environment working across multiple lines of business
Excellent project management skills
Drives execution under pressure to meet strict timelines
Ability to effectively engage with multiple levels across the organization
Liaison between vendors, customers and internal/external partners
Creative problem solving and negotiation skills
Strong analytic skills
Client-service oriented
Detail oriented and creative problem solver
Ability to influence diverse stakeholder groups
Presentation experience to large audiences and executive leaders
Negotiations and drafting contract language
Builds strong relationships with peers and cross functionally with partners outside of team to enable higher performance
Able to work across cultures effectively, valuing diversity within virtual team. Working knowledge of international business practices
Raises the bar and is never satisfied with the status quo
Creates a learning environment, open to suggestions and experimentation for improvement
Embraces the ideas of others, nurtures innovation and manages innovation to reality
PMP nice to have

Business Process Senior Analyst Resume Examples & Samples

He/she will also responsible for data quality audit
Understand & develop reports to meet BI requirements through BI tools such SpotFire, Lumira, etc
2) Good understanding of SAP CRM. Understanding and anticipating customer needs and behaviors. Also, should possesses BI reporting capability (profitability by account, Lead conversion rate, campaign ROI, etc) using BI tools such as SpotFire, Lumira, etc
3) Excellent understanding of Order management (SAP), Service Delivery & Installed Base
4) Should have good understanding of data warehouse (metadata & metatables) and perform mining/reporting activities
5) Should have skills to Liaison with IT & Business to participate in UAT
6) Excellent English verbal/written communication skills
7) Experienced working in a multi-cultural, global environment
8) Strong customer-focus and results orientation

Senior Mgr, Business Process Resume Examples & Samples

Develop and maintain central knowledge repository to capture process documentation for the Media Operations group
Ad hoc project management duties as necessary
Work with external vendors, possibly manage external relationships, and investigate working with new external vendors
Provide regular status reports and/or briefings to leadership and stakeholders
4-year Bachelor's degree or equivalent experience
At least 7 year’s work experience, with 5 of those years working in in process and operations management: business process optimization, change management, project management, workflow management, operations or a combination of any of these
Consulting experience in digital marketing or an management/decision-making role in digital publishing
Positive, can-do attitude with exceptional problem-solving skills
Ability to build relationships and work efficiently with a variety of teams
Strong analytical and presentation skills
Proven ability to develop and implement processes and procedures
Strong ability to multi-task in a fast-paced environment
Deadline-driven, organized, detail-oriented, and responsible
Exposure to Salesforce, inventory management systems, ad servers or data warehousing tools a plus
Experience in healthcare marketing, with pharmaceutical advertising a plus
Experience delivering training a plus
Business analyst experience a plus

Senior Associate, Business Process Analysis Resume Examples & Samples

Work with cross-functional teams to develop current and future state process maps
Analyze processes to identify current gaps and issues requiring resolution
Evaluate work flows and recommend improvements to enhance productivity, maximize efficiency and reduce waste
Work with product managers to identify product gaps across the firm’s core processes
Plan, lead and implement cross-functional process improvement initiatives (such as Lean or Six Sigma)
Collect and analyze data to identify root cause of problems
Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
Provide consultation on the use of re-engineering techniques to improve process performance and product quality
Support a culture of continuous improvement
A working knowledge of Agile methodologies
IT Service Management exposure
Ability to write use case methods; write and execute test cases
Experience with Minitab or other statistical software products

Business Process Outsourcing Senior Professional Resume Examples & Samples

Bachelor’s degree or foreign academic equivalent in Business Administration, Information Technology, Computer Science, or a related field
Plus 5 years of progressive experience in the job offered or 5 years in a related occupation including Site Administrator, Visa Specialist, Management Consultant, or related experience
40hrs/week, 8:00AM – 5:00PM

Business Process Senior Analyst Resume Examples & Samples

Volume Forecasting: Develop a strong forecasting capability to create an accurate forecast of transaction volume across ~5,300 branches at a month, week, day and interval level
Workforce Planning: Develop and maintain activity based labor standards and apply service operations principles to determine specific staffing levels for various job families in the branch
Hiring Planning: Develop models to predict attrition and create a branch specific hiring plan; guiding recruiting to proactively hire in advance of actual attrition
Stakeholder Alignment: Develop strong management processes and relationship with key partners (e.g. Finance, HR, Recruiting) to seamlessly integrate this new team into existing operational framework
Develop analytical and planning tools to align resource plans across HR, Finance and Branch leadership

Business Process Senior Analyst Resume Examples & Samples

Provides reports and analysis of Claim Department results
Develops and implements data management tools, processes, and reports to improve information, support department initiatives, improve expense management, and increase productivity
Fulfills the role of Business Expert in relation to system initiatives from elaboration through implementation
Executes weekly, monthly, and quarterly processes ensuring availability and communication of data, fulfilling a wide range of information needs
Develops and utilizes databases and reports to analyze department result
Communicates findings and recommendations to Managers and Benefit Analysts
Analyzes and defines user requirements for new data management tools and reports
Works with Benefit Analysts, Managers, IT, and other functional areas to identify, evaluate, and implement data management tools and reports to improve information and support department initiatives
Documents and communicates procedures and guidelines for data management processes and tools
Provides data and analysis for Management, industry surveys, ad hoc reports and analysis, Group Actuarial requests, Finance and budget inquiries, and audit and state filing needs
Works with management, business experts, IT, other functional areas, and Business Process Analysts to create specifications for various data extracts and database applications used in the tracking, analysis, and reporting of claim related information
Leads teams of Subject Matter Experts and Business Acceptance testers
Bachelor’s Degree with 5+ years of relevant experience or equivalent
The ability to conduct in-depth quantitative analysis
An aptitude for problem identification, comprehension and resolution by following a logical work approach and taking the initiative to learn new skills
A strong ability to communicate findings and recommendations, both verbal and written
Proficiency with Microsoft Access, Excel, and Power Point
Experience with SharePoint and Collaboration tools preferred
Understanding of and ability to query relational databases
Experience with SQL Server Management Studio (SSMS) a plus
Knowledge and experience with disability claim management practices
Knowledge of multiple lines of business, including Long-term Disability, Life, and Short-term Disability
Experience with the development of business requirements for system enhancements and initiatives
Intermediate experience with SQL and VBA (preferred)

Senior Mgr Business Process Mgmt Resume Examples & Samples

Manages in very complex organization(s) the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners
Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives
Strategic Partnership & Planning
Formulates complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area
Examines policy issues and strategic planning with a long-term as well as short term perspective
Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate
Change Management & Innovation
Proactively engages client leaders and matrix partners to actualize change initiatives
Develops and/or encourages new ideas/approaches
Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex environments
Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness
Develops strategies using new technology to enhance decision making
Understands the impact of technological and process changes on the organization
Results & Accountability
Ensures that effective controls are developed and maintained to ensure the integrity of the organization
Monitors and evaluates complex plans; focuses on results and measuring attainment of outcomes
Provides managerial responsibility for two or more teams/areas, generally through subordinates exercising significant latitude and independence in their assignments
Regularly interacts with management or executive levels on matters concerning functional areas, multiple regions, and/or customers
Establishes operational objectives and work plans, delegates assignments to subordinate managers/individual contributors
Exercises a broad range of highly complex decision-making with a high degree of interpretation and analysis of obscure or inconclusive data
Final authority to make most decisions, except those requiring additional management approval
Minimum eight (8) years of process and/or project management, consulting, or related business experience with knowledge of process management/improvement methodologies
Graduate degree in a business or management discipline preferred
Health plan management knowledge preferred

Business Process Reengineering Senior Analyst Resume Examples & Samples

Manage documenting and understanding the current state of financial operations while participating in Discovery and Configuration working sessions to define the future state
Document current state financial standard operating procedures or process flow charts and provide process improvement recommendations
Support walk-through discussions with client Subject Matter Experts and translate steps into detailed desktop procedure manuals for the future state
Develop the future state process maps and narratives to document organizational roles and responsibilities, high-level processes, and internal controls
Perform quality reviews of junior team member work products in preparation for client approval
Manage and execute a schedule of business process documentation and desktop procedures and provide weekly status reports
Bachelor of Science or Arts Degree in Accounting, Finance, or Management
5+ years of overall professional experience
2+ years of experience documenting financial policies and procedures
2+ years of experience using Microsoft Visio and/or BPM Blueprint and/or similar process flow software
Self-starter with the ability to work independently and as part of a team as required
Experience with federal financial regulations to include OMB Circulars (A-11, A-123, A-50, and A-136), Green Book, Federal Managers’ Financial Integrity Act (FMFIA), and/or Federal Financial Management Improvement Act (FFMIA)
Experience on a federal financial process improvement project with demonstrated ability to identify efficiencies and provide recommendations
Candidate must be able to obtain/maintain a US Security Clearance (Requires US Citizenship)
Knowledge of and/or experience with financial system/Enterprise Resource Planning (ERP) and/or system implementations
Six Sigma Certification (green, black, or yellow)

Senior Business Process Reengineering Specialist Resume Examples & Samples

Document analytical work and formalize models for transfer to the appropriate stakeholders, including assumptions and data sources
Experience with change management, scheduling, organizing and communicating time-sensitive tasks
Six Sigma certification or equivalent experience working with process improvement methodologies (KANBAN, Rational Tools, Kaizen, etc.)
Active Public Trust Security clearance

Business Process Senior Rep-advanced Resume Examples & Samples

Provide G.China CSO performance analytics and reporting on Sub-region, CE Team and CE individual level, including all kinds of key BFT Metrics-Response days, Repair uptime met% and so on
Provide deep analysis report by service Business needs
Support ad-hoc reporting requests from China CSO organization and ACG groups
Support CSO key program and process to be more effective by data analytics and driven decision
Provide training to CSM on the usage of reporting tools and system
Develop and optimize analytical and reporting business process, tools and systems
Bachelor’s degree above; major in Statistics/mathematics/Finance/Economics/Business preferred
Above 4-5 years working experience, and at least 2-3 years’ relevant data analytics experience
Fluent on English speaking, listening and writing
Expertise with Excel, Data analytics tool and system, programming experience preferred
Strong data sensitivity and problem finding capability
Strong Execution capability, good on communication and collaboration. Capabilities to learn fast, work independently and accountably

Business Process Outsourcing Senior Manager Resume Examples & Samples

Subject matter expertise in the Outsourcing and/or Offshoring industry
Core vs. Non-Core Assessments
Understanding of vendor landscape
Ability to analyze and apply outsourcing trends
Practical experience with the full lifecycle of Business Process Outsourcing transactions
Ability to interact at all levels of the client organization
A minimum of 8 years consulting and/or industry experience is required
Ability to travel 80-100%

Senior Business Process Reenginering Specialist Resume Examples & Samples

Bachelor's degree and/or additional related experience in lieu of degree and 7+ years' experience as business analyst to include a minimum of 3 years in supporting a Federal Health System/Organization
Proven work experience in one of these six areas
Facilitate sessions with business stakeholders to elicit and document business processes, business requirements, business rules, data and systems to modernize projects
Analyze process improvement and business process reengineering
Create graphical models using standard tools including data models, business process models, use case diagrams and user stories
Develop technical solutions to business problems

Senior Lead Business Process Modeler Resume Examples & Samples

Evaluate, design, develop, test and deploy RPA (Robotics Process Automation) solutions across lines of business. Working with the process re-engineering team, consisting of architect, analyst, and developers
Build current and target state process maps
Identify and evaluate process steps towards suitability for automation
Determine KPIs for automating processes
Identify opportunities to use other technologies for efficiencies - BPM, OCR, etc
Lean Reengineering experience
Previous Agile experience
Technology focused and savvy
Highly collaborative with strong communication skills
Ability to lead, influence & work independently
Strong attention to detail & deadline driven

Senior Business Function Process Analyst Resume Examples & Samples

Ability to work with cross-functional teams within and outside assigned business areas
Strong communication skills for interaction with all levels internally and externally
Ability to stay current with relevant system methods and emerging technology as well as best business practices
Ability to understand customer sense of urgency and make independent decisions in stressful situations
Intuitive thinking for complex system problem resolution
Ability to analyze business or operational problems and design solution alternatives
Strong project management skills with the ability to develop project scope and action plans
Provide direction and assist process team members for implementation of changes
Bachelor’s degree preferred or equivalent related experience, relevant to the assigned business process
Thorough understanding of assigned business process, such as planning, scheduling, receiving, warehousing processes. Thorough understanding of how assigned business processes relate to the business value streams in a global and/or regional environment

Senior Assistant Business Process Services Resume Examples & Samples

Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes
Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution
Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients
Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures
Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
Experience working with client company product and/or services

Analyst, Senior Business Process Resume Examples & Samples

A minimum of 5 years in Materials/Supply Chain planning, Business process or System experience
Experience with SAP MRP and advance supply chain planning software
Flexibility to travel, and flexible schedule to accommodate multiple time zones
APICS Certification is desired
Must be Fully Bilingual English/Spanish

Business Process Senior Rep Resume Examples & Samples

Strong understanding of Unica Affinium Campaign and eMessage
Strong knowledge of SQL/Data Extraction tools
Nice to have written and spoken skills/knowledge of Chinese Simplified/Chinese Traditional/Korean languages
Strong technical background with exposure on web technologies like HTML, CSS, JavaScript
Strong communication skills, ability to engage, gather requirements and effectively transform into marketing campaigns
Strong aptitude and organizational skills
Strong understanding of web concepts, tools & techniques
Basic understanding of OBIEE
Strong understanding of eMarketing campaigns, process and execution

Business Process Senior Rep Resume Examples & Samples

Superior listening, communication and problem-solving skills. Ability to investigate and resolve customer issues
Self-motivated; works independently with minimum direction in a distributed team environment
Solid systems analysis skills to interpret data sources and deliver reporting IT solutions against a business requirement
Strong coding/development knowledge of one or more of the server side technologies [ASP, ASP.Net]. Strong knowledge of HTML, DHTML, VBScript, JavaScript, and CSS is must
Good working knowledge of any of the database like MS Access, SQL server, Oracle, MySQL is a must with minimum Database Administration
Should be effective in grasping the process knowledge of projects and end to end business flow
Strong understanding of capturing requirements
Quick learner, strong team player, analytical and dedicated
Understanding and resolving of application issues
Strong customer-focus and results orientation
Person should be willing to take Initiative and challenges in work

Business Process Senior Analyst Resume Examples & Samples

Highly skilled in detail oriented analytical work
Ability to lead meetings and discussions independently with management
Strong organizational skills and an aptitude for detail
Ability to think critically, analyze, prioritize, take initiative, problem-solve
Advanced knowledge of Microsoft applications required
Experience in initiative management and operational and process analysis
Demonstrates creativity, excellent verbal and written skills, as well as superior organization and follow-through skills
Four-year college degree required
3-5 years experience in consulting and/or supporting major corporate initiatives in a high-visibility environment, preferably in the financial services industry. Insurance experience preferred
Knowledge of the financial services marketplace and experience working with profit center and support division management of a large corporation
A demonstrated record of managing initiatives to successful completion
Formalized training in Six Sigma process techniques with certification or progress towards Green / Black Belt designation highly desirable
10-30% travel to Guardian regional offices as required by business needs