Senior Analyst, IT Resume Samples

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I Moen

Isai

Moen

747 Orn Creek

Phoenix

+1 (555) 928 9697

747 Orn Creek

Phoenix

Phone

p +1 (555) 928 9697

Experience Experience

Detroit, MI

Senior Analyst, IT

Detroit, MI

Gaylord-Schiller

Detroit, MI

Senior Analyst, IT

Provide technical leadership, mentor and train other application developers on all development activities within the JDE team
Work with the Support Manager in process/service improvement initiatives as directed by the service
Assist in developing functional specification and create detailed technical specifications
Develop expertise to work with business vendors to resolve day-to-day problems or make process changes
Provide technical assistance to users inquiries regarding errors, problems, or questions
Worked on Workflows , Process builder, Approval process etc
Responsible for performing refreshes of data from production databases into test and development databases

Los Angeles, CA

Senior Analyst, IT Infrastructure

Los Angeles, CA

Ferry-Runte

Los Angeles, CA

Senior Analyst, IT Infrastructure

Act as a go to person for management, project managers and platform support engineers
Installation, support and maintenance of physical and virtual operating systems based servers, workstations, and personal computers in an Ethernet/IP environment
Remote administration of workstations, software and peripherals across local and wide area networks
Provide proactive health checks, capacity management, and Firmware updates as necessary to maintain the health of the environment
Defines performance and capacity targets, and develops tools and programs for operating, monitoring, supporting and measuring the infrastructure
Work closely with other operations staff, engineering & delivery teams to partner on rollout of solutions or in maintain operations
Performs Level 3 Server hardware support, OS platform support, and root cause analysis

present

Philadelphia, PA

Senior Analyst, IT Service Management

Philadelphia, PA

Veum Group

present

Philadelphia, PA

Senior Analyst, IT Service Management

present

Work with IT teams to teach, coach, and mentor on Change Management, Incident Management, and Problem Management
Proficient in ITSM tool administration and management, e.g., Samanage, ServiceNow, HP Service Manager
Develop continuous improvement mechanism to collect feedback from all team members and turn the feedback into the improvement backlog
Manage the Samanage queues and corresponding workflow in order to ensure that resources are following the process and using our tools effectively
Develop internal improvement strategies for the supported teams
Report current state process and service performance metrics to IT leaders, including long term trends, improvement initiatives, and progress toward target state metrics
Run weekly ITSM operational improvement meetings with IT colleagues. Prepare collaborative improvement project workplans and lead them through the delivery lifecycle

Education Education

Bachelor’s Degree in Computer Science

University of California, Santa Barbara

Bachelor’s Degree in Computer Science

Skills Skills

Strong business knowledge and experience in all stages of system development life cycle
Experience of working in a team that delivers a high availability service
Excellent client facing and presentation skills
Demonstrated ability in the FICO areas of SAP including Integration
Ability to work effectively in teams. Maturity to accept direction, confidence to give direction
Solid oral and written communication skills and teamwork skills
Practical experience in monitoring and tuning a database to provide a high availability service
Excellent written, communication and interpersonal skills
Knowledge and work experience with RDBMS concepts, Views, Triggers, Stored Procedures, Indexes and Constraints
Experience and know-how of Oracle RAC is desirable

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15 Senior Analyst, IT resume templates

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Senior Analyst, IT Service Center Resume Examples & Samples

Possess well-developed verbal communications skills
Keen listening skills, with the emphasis on content and context and are expected to build credibility and confidence with clients
Demonstrated ability to diffuse potential volatile situations as well as provide an articulate, measured and succinct response to a client’s problem
Quickly discern temperament and urgency in another person’s communications while exhibiting self-confidence and maintaining their poise when confronted by upset clients
Manage client’s expectation
Well-developed writing skills; including client documentation & communications, descriptions of problems and issues, along with documenting the solutions
Elicits confidence among peers, management and clients
Function both effectively and efficiently as part of a tightly interwoven team - they are also expected to cooperate and remain flexible in a fluid environment
Manage the analysis, diagnosis and resolution of client problems using effective analytical skills and logical reasoning
Required to respond to a large volume of requests, provide accurate and timely solutions with a high degree of client satisfaction
Manage your work in an organized manner with the ability to recognize and escalate complex problems to the Technical Lead or a different group as appropriate
Display their ability to consistently prioritize and track, with attention to detail, multiple concurrent issues/problems/tasks that are presented to them for action
Must be flexible, open to new ways of doing things and operate efficiently in a quickly changing environment
Team-oriented behavior will be demonstrated by a flexible point of view, with a positive, cooperative approach
Expected to possess a comprehensive understanding and be thoroughly knowledgeable with client’s hardware and application needs and requirements
Required to possess knowledge and understanding of HBO’s business and the departments within the company
In-depth knowledge of applications would include
Productivity tools
Commonly used office support applications
Configuration of the PBX (limited to features for individual users), Call Pilot and supporting administrative systems
Familiar with telephone administration (telephone moves, adds, and changes) including basic configuration of the administrative and diagnostic tools
Significant knowledge of the underlying principles of the LAN and WAN topology at HBO and understand how TCP/IP works
Understanding of the specialized applications in use by various HBO departments
Familiar with the functions of specialized applications used by departments
Understand the dependencies between various specialized applications and the standard application suite at HBO
Expertise as the primary support resource for
Hardware image creation
Remote access options including VPN connectivity
Mobile connectivity
Filewave delivery systems
Appleshare server administration and support
Emerging technologies
Proficient technical and analytical skills, including the ability to work with concepts as well as technical issues
Demonstrate the ability to research, document and recommend solutions or workarounds quickly and thoroughly
Consistently prioritize and track multiple concurrent technical issues, problems and/or projects that are presented to them for action
Communicate effectively with technical and non-technical groups
Knowledge and experience with Operating Systems, hardware, application software and LAN/WAN technology
Possess the skills required to create architecture and designs for systems
Ability to maintain technical system documentation
Proficient & knowledge in configuration of the PBX (limited to features for individual users), Call Pilot and supporting administrative systems
Knowledge of the technology being utilized, with the ability to discuss the technical problems
Ability to make recommendations for new hardware/software purchases in addition to ensuring compatibility with the existing architecture
Knowledge or and experience with the use of the administrative, diagnostic and repair tools currently being used at HBO as well as the ability to conduct the research and evaluate other tools being considered for use
Participate in and provide direction relating to technical projects required on an on-going basis including client hardware refresh, electronic software delivery and software version planning for all HBO supported platforms, etc

Senior Analyst, IT Portfolio Management Resume Examples & Samples

3+ years of combined knowledge and experience with Planning and IT portfolio management
5+ years of related consulting or technical experience
5+ years of experience in an analytical role with problem solving, applying frameworks and communicating implications

Senior Analyst, IT Resume Examples & Samples

Offer assistance to production support team in case any L3 or L4 support is required
Provide effective scope and issue management
Exceptional Communication skills, written and verbal
Completed at least 2 full cycle implementations of SAP

Senior Analyst It-scada Systems Resume Examples & Samples

Performing primary system administration (support, security, analysis, design, coding, implementation, maintenance, backups, troubleshooting, etc.)
Interfacing with Control Center personnel, field technicians and other support personnel in supporting and enhancing systems
Reviewing impact and consequences of system changes, builds, and installations, to ensure that all service level agreements and operational compliance requirements are met
System security patching
Facilitating SCADA System Change Requests as required by the business unit, regulatory legislation, and other internal/external business drivers
General database support (real time and SQL)
Ability to learn in a dynamic and fast paced environment. Must also be capable of learning computer applications in a quick and efficient manner
Must be detail oriented and have careful attention to quality. A focus of safety, accuracy, and excellence are mandatory

Senior Analyst IT Resume Examples & Samples

Work with diverse groups of stakeholders to obtain, evaluate and clean data sets. 20%
Assist in the compilation of operational, financial and performance metrics and scorecards 25%
Financial analysis to support intersystem connectivity and coordination across groups 40%
Support process documentation (Management Model) and Corrective Actions (IT CAP) as needed 5%
Perform ad hoc financial analysis as needed 10%

Senior Analyst IT Resume Examples & Samples

Assist less experienced personnel
Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model
Provide 24x7 application support including system fixes, minor enhancements to various SCADA related systems (vendor packages and custom built) and resolve system and customer issues in a timely manner
Support Lead Analysts in executing system life cycle upgrades, and provide Subject Matter Expertise (SME) to project teams by analyzing requirements, preparing use cases, and executing project plans as applicable
Perform impact analysis to various problems/requirements, recommend solutions/workarounds and follow SDLC life cycle to promote fixes into production environment
Provide SCADA Team Coordinator role to review various production changes (system and infrastructure such as network) to ensure production systems are not inadvertently impacted
Partner with business clients and vendors to construct, deploy, operate, and support various solutions in accordance with company standards (e. g. security, compliance, architecture)
Package Software Management: Managing vendor packages (ABB SCADA, PI, ID) troubleshooting, assessment, and software deployments (includes strong testing and compliance adherence)
Custom Software Programming: Visual Studio Environment (C, C#, ASP/HTML), Web/Application Server development (. NET/Java), relational database (Oracle, SQL Server), UNIX and Windows Scripting
Soft Skills: People Management including consulting skills and strong communication

Senior Analyst IT Resume Examples & Samples

Perform, document and assist in planning work activities relating to projects, sub-projects. Analyze requirements, then design and test IT software solutions in accordance with IT project management standards
Maintain project schedules and assist with coordination of project meetings. Assist with project close out process
Must be able to run lower-level project meetings. Must be able to take good meeting notes and minutes
Must be proficient in the creation of design documents and process flows
Must be proficient in the creation of test scripts
Should be capable of creating technical cutover plans
Assist less experienced personnel as well as assist development team activities as needed, such as with coordination of migration requests and defect management
Perform metrics as needed for project and test performance
Appropriate technical skills is a plus
Familiarity with major ERP systems (Peoplesoft, EPM, Asset Suite/PassPort, SAP)
SOA (service oriented architecture)
Oracle SQL
Microsoft Office applications, including intermediate to advanced Excel and PowerPoint
Knowledge of business practices and processes in any of the following areas is a plus: Supply, Accounts Payable, Finance, HR, Legal
Excellent communications skills (written and verbal)

Senior Analyst IT Resume Examples & Samples

Perform, manage and appropriately document work activities relating to projects, sub-projects, or processes. For projects: plan, design, and build high quality IT hardware and software solutions in accordance with IT project management standards. For operations and application maintenance and support: plan and lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule
Appropriate technical skills in IT such as, Networking, Servers and environments; Desktop operating systems, applications and environments, Web and cloud applications and environments, Database systems, applications, tools and environments, Security, Active Directory, unified messaging applications and environments
Strong knowledge of business practices and processes in Utility, Generation, Nuclear, Commercial business line operations, customer service, finance or support services
Experience leading IT or other projects or sub-teams and knowledge of IT project management
Ability to work with remote project teams

Senior Analyst IT Resume Examples & Samples

The analyst is required to conduct risk assessments and analyze matters across a broad spectrum of internal and external issues
The analyst will be required to collect information from a variety of sources and to add value to that information to better inform performers and decision makers
Perform, document and assist in conducting risk analysis across a wide spectrum of threats and program areas to include Intelligence analysis and dissemination, Cyber and physical risk analysis, supply chain integrity, public policy analysis, international travel preparation and other related matters
Maintain engagement with public and private sector partners
Proactively utilize knowledge and experience to add value to intelligence disseminations
Utilize best practices to improve services. Apply and verify standards as defined within the Management Model

Senior Analyst It-ot & Scada Resume Examples & Samples

Provide NERC CIP and audit support to the entities in the development of RSAWs, Self-assessment and certification process, audit preparation/presentation, and mitigation plan development and implementation for OT/SCADA assets
Assist in creation of security risk assessment documentation, security design specifications and requirements. Applies security best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
Assist in planning of OT/SCADA cyber security training events and coordinates engagement with Reliability Organizations through various stakeholder forums
Document and anayze policies, standards, processes, and procedures; understand the needs and implications of various legal, privacy, and regulatory bodies that impact Exelon's security posture and ensure they are addressed; assist with the requirements and achievement of appropriate certification programs surrounding cyber security
Perform and appropriately document work activities relating to OT/SCADA projects, sub-projects, or processes
Maintain technical knowledge within own discipline or function
Performs this service in support of (fill in business area i. e. Energy Delivery, Real Time, etc)
Independence level: Works under general supervision

Senior Analyst, IT Resume Examples & Samples

Gathering and documenting business requirements based on JDE technology
Programming and technical support using E1 development toolset
Develop proficiency in the Homecare, Order Management, Logistics, Warehousing and Finance modules along with Baxter enhancements
Assist in developing functional specification and create detailed technical specifications
Code, test, debug, and document programming application activities following SDLC processes and quality validation
Develop test requirements, prepare and document test data for unit and verification testing
Demonstrate complex problem-solving skills to assist in resolution of business problems and propose solutions to prevent recurring
BE / MCA with relevant experience of 6- 8 yrs
Ability to interact with high end customers

Senior Analyst It-real Time Systems Resume Examples & Samples

Partner with business clients and vendors to construct, deploy, operate, and support various solutions in accordance with company standards (e.g. security, compliance, architecture)
Create, assign, and track completion of detailed activities/tasks across various teams, and expect to work under minimal supervision
Bachelors degree and typically 3 to 5 years related experience in SCADA technical support or equivalent combination of education and work experience
Custom Software Programming: Visual Studio Environment (C, C#, ASP/HTML), Web/Application Server development (.NET/Java), relational database (Oracle, SQL Server), UNIX and Windows Scripting

Senior Analyst IT Procoe ENG Resume Examples & Samples

B.Tech / B.E / MCA from an accredited institution
7 – 10 years’ experience in SW Asset Management in engineering or IT domain
Certification in SW Asset Management and experience in using IT Service Management application(s) will be an added advantage
Knowledge of QOS and Six Sigma processes in an IT environment
Requires excellent communication and facilitation skills
Knowledge of project management , Business Systems, Advanced Excel and Advanced Power Point skills
Must have MS Office and report development skills to develop required reports and metrics

Senior Analyst, IT Resume Examples & Samples

Can work on Bug fixes, Enhancements, New requirements
Develop/debug custom Applications, Reports (UBEs), BSFNs, Interfaces & other objects as needed for the completion of a Business requirement
Work with Business Analysts for specification design and testing
Contribute to design decisions, finalize FS (general project documentation), configuration & unit testing
Retrofit existing modifications after ESU’s are applied or during a JDE upgrade
Provide technical expertise and troubleshooting assistance for the JD Edwards team
Develop and maintain JDE objects in support of system interfaces
Investigate post-implementation problems and initiate solutions
Comply with security and governance policies and procedures
Engineering Graduate / Masters in Computer Science/ MCA
Desired E1 Toolset
5-8 years of experience using Enterprise One development tools, Enterprise Report Writer
Experience working on 8.12 or higher releases
Ability to communicate and collaborate with other IT professionals and business stakeholders
Possess a strong drive to provide superior customer service
Process oriented and committed to superior quality
Ability to coordinate multiple concurrent projects and prioritize internal requests
Good team player, able to meet deadlines and handle changing priorities

Senior Analyst, IT Resume Examples & Samples

Solid organizational skills and focus on accuracy and attention to detail
Self-motivated with the ability to work in a team environment and guide junior Team Members on technical queries
Providing accurate and timely resolution of Incident/Work Order requests reported by users
Provide support and leadership in critical production support issue resolution
Perform application enhancements based on requirements from Business users
Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
Work with team to achieve timely resolution of all production issues meeting or exceeding Service Level Agreements
Collaborate with Project team for new application in-takes
Work with business to prioritize production issue resolution
Work with the Support Manager in process/service improvement initiatives as directed by the service
Sought out as expert in Pega technology solutions
Total 6 – 8 Years of experience in IT/software industry
4+ year of experience with design, architecture and delivery of Pega PRPC-based solutions across multiple projects
2 - 3 Yrs experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process based applications
2+ years of development experience on Java
1+ year of experience working with Oracle Database
Enhancement & Production Support Experience in PRPC 5/6/7.x
Exposure to a variety of technologies, including, but not limited to, WebSphere or Weblogic, J2EE (JSP, Servlets, EJB, XML, Java)
Previous exposure on UNIX platform
Pega LSA (Lead System Architect) certification
Proven analytical and problem resolution skills
Quality and cost driven
Ability to influence and build consensus with other IT teams and leadership

Senior Analyst, IT Resume Examples & Samples

Provides technical assistance to users inquiries regarding errors, problems, or questions ( L2 & L3 support )
Delivers appropriate training to the end-users
Updates and maintains Trackwise software
Understands existing business processes and requirements to ensure proper execution of quality systems workflows
Monitors systems performance
Works independently and/or in a team environment to accomplish department objectives
Work closely with architects and infrastructure groups to ensure system stability and longevity
BE/MCA /M.Sc degree
Overall experience required: 4-7 years
Minimum 3 years’ experience in a pharmaceutical environment
Should have Understanding quality systems a must
Knowledge of GxP, 21 CFR Part 11 and industry best practices
Excellent oral and written communication skills. Strong attention to detail
TrackWise certification preferred
1) A solid technical understanding of the principles and procedures of software engineering (e.g., SDLC, IEC 62304, CMMI, Agile)
2) Experience with embedded or application software development
3) Be passionate about software quality and be prepared to advocate on behalf of good processes and best practices
4) Ability to discuss normally encountered technical or project management issues, both verbally and in written form
5) Ability to work as a collaborative team member
) Desired: Experience with medical device software engineering disciplines (e.g., software development environments, configuration management tools, code inspection techniques and tools, testing methods and test management tools)

Senior Analyst, IT Resume Examples & Samples

· Lead offshore project team to implement strategic business and IT initiatives in the areas of Salesforce CRM, mobile CRM and Integration
· Work with onsite business analysts to solve complex problems with IT solutions in a demanding business environment
Guide, organize and coach the project team on specific area of business or Salesforce.com CRM systems expertise
· Salesforce Administration and Configuration
· Design, build, integrate and deploy Salesforce.com systems
· Debug and troubleshoot technical issues found during the SIT and UAT process
· Understand current architecture and technical components and leverage existing functionality to provide technical solution for a business requirement
Engineering graduate / MCA
6-8 years of experience in Salesforce.com and leading at least one full lifecycle Salesforce.com sales cloud implementation
Proven track record in understanding requirements and designing solutions on large scale enterprise Salesforce.com projects
Hands-on technical Salesforce.com configuration experience in the past to help drive design and build
Good knowledge on configuring/customizing Salesforce using Apex VF Page and Classes to satisfy business requirement
Ability to configure Workflow rules to automate processes both internal to SFDC and with external systems using outbound messages
Ability to write Triggers and configure validation rules to apply business rules in Salesforce
Good experience in Salesforce communication services and working knowledge with Email Templates and Push Notification
Experience in integrating enterprise platforms using REST/SOAP WebServices technologies, both as a consumer and publisher
Working knowledge of an object oriented programming language like Java
Good understanding of Mobile Apps for iOS platform is a plus

Senior Analyst, IT Resume Examples & Samples

Experienced in JD Edwards CNC Support
Analytical skills (ability to process data / prepare presentation on the base of identified internal customer needs)
At least Bachelor's degree with 5+ years of experience in position
Fluency in English is mandatory
Strong technical documentation skills, Good oral and interpersonal communication skills

Senior Analyst, IT Resume Examples & Samples

Provide technical assistance to users inquiries regarding errors, problems, or questions
Guide Team Members with their technical queries and take ownership & lead in ensuring the turnaround of requests are coordinated & responded as per SLA & expectations
Ensure the culture of learning new aspects both technical & business/domain is led by example
Ensure all artifacts, SOPs & new learnings are documented
Provide support to ongoing production issues/restart schedules and maintenance support
May include rotational 24x7 on-call support or code implementation efforts. Analyze and correct system issues and respond to user inquires or problems as per the SLAs
Work with Baxter Development team and business partners to understand business, functional and technical issues to effectively apply technical solutions. And Share technical and business knowledge with other team members
Understand existing business processes and requirements & contribute towards areas for improvement, present recommendations and implement changes as appropriate
Liaison as main point of contact for end users during implementations and post migration support or incase of an outage/application not available
Documented and reported defects to facilitate problem resolution
Overall experience required: 6-8 years with experience in Java/J2EE, Web services, JDBC, Web Logic, SQL/Oracale database & UNIX. Ability to code in both Unix/Linux shell script added advantage
Atleast 4+ years of relevant experience with Ariba Buyer version 8.x and 9r1 is required
Experience with Procurement Systems/Buyer is a must
Experience with Incident management processes, strong debugging skills & demonstrating a sense of urgency in completing tasks and resolving issues in order to provide best customer satisfaction
Experience with Business Intelligence tools OBIEE is a plus
Strong interpersonal and communication (oral, listening and writing) skills are required
Strong problem solving, time management and organizational skills
Ability to prioritize and work on several tasks at any one time

Senior Analyst, IT Infrastructure Admin Resume Examples & Samples

Applies advanced knowldege to configure, install, maintain and upgrade computer systems hardware and software
Applies advanced knowledge to measure and manage email capacity
Configures, installs, maintains and performs upgrades to server applications and hardware
Installs, supports and maintains local area networks (LANS) or wide area networks (WANS)
Leverages and applies advanced knowledge to restore files or systems by designing, writing and implementing backup procedures
Performs administration and support for email applications to insure the system's integrity and security are not compromised
Performs recovery procedures, ,scheduling and back ups and monitors batch processes
Provides direction and guidance for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices
Serves as a subject matter expert to administer and maintain security of operating systems
5 7+ Years experience in IT infrastructure administration that directly aligns with the specific responsibilities for this position(Required)
4 Year/Bachelors Degree or equivalent work experience (4 years of experience in lieu of Bachelors) in Information Technology (Minimum Required)

Senior Analyst IT Resume Examples & Samples

Perform, document and assist in planning work activities relating to projects, sub-projects, or processes. For projects: analyze requirements, design, build, and test IT software solutions in accordance with IT or Site procedures. Interface with site Engineering and other site departments as appropriate to assist in the implementation and administration of the NRC mandated cyber security program. For network security operations: perform activities as required to manage service level agreements and cyber security activities for assigned site
Assist in creation of documentation for products and services
Maintain engagement with business and IT partners and other stakeholders
Maintain technical knowledge and business acumen within network and security IT operations. Maintain awareness of trends and issues in area of technical expertise
Appropriate technical skills in LAN, WAN, telecommunication, and IT security related technologies
Knowledge of business practices and processes in Corrective Action Program
Ability to function in a highly regulated/procedure driven environment

Senior Analyst, IT Resume Examples & Samples

Understanding of Business processes articulation of it and understand the JDE relevance to it is essential
Troubleshoot JDE D&L issues and work with SMEs and Business to fix the root cause
Create/update documents for support activities with respect to business processes
Ability to understand the capabilities and limitations of the Distribution and Logistics module environment
Validate the design and other details with the stakeholders to ensure that the design satisfies the requirements
Ability to develop functional specifications
Should understand the integration between D&L and other modules of JDE

Senior Analyst IT Solutions Resume Examples & Samples

Minimum 5+ years’ experience in design and implementation of large-scale Data Warehouse and BI applications including star schemas, dimensional modeling, and extract transform load (ETL) methodologies
Must have experience in creating Data Warehouse solutions on Oracle database. Experience with MS SQL server would be a plus
Must have extensive hands on experience with SQL, PL/SQL and performance tuning
Experience is creating test case as part of the design activity
Excellent analytical and decision-making skills with high attention to data accuracy
Map source data to data warehouse, operational data store databases, or target databases
Expert in Data Warehouse life cycle methodologies and best practices with a continuous improvement mindset
The individual must have full technical knowledge for all phases of a software development lifecycle and must be able to analyze and solve complex problems in a dynamic environment
Collaborate with business users and analyze user requirements. This individual must have excellent oral and written communication skills. The individual must have strong interpersonal skills to build relationships and communicate effectively with all levels across the organization
Solid communication skills and ability to work with global team
Conduct Research/Design and Proof of Concepts for new data warehouse solutions
Conduct and lead white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in IT and Business Unit relations
Demonstrated ability to work effectively in a fast-paced, complex, and dynamic business environment
Work independently or as part of a team to design and develop solutions using the tools available within Convergys. Pentaho ETL development is a plus
Assist Warehouse Development team in understanding the designs and best way to implement them
Assist in the estimating and planning of projects
Collaborate with the DW and Report development teams to standardize the warehouse structures to support reporting and analytics implementation(s) across a variety of Convergys business teams/users
Review incoming Warehouse requests and determine if it is best fit through a standardized or custom solution. Determine the appropriate method for it to be developed and delivered
Conduct walk-throughs of the Warehouse Development Team’s solutions to ensure best practices have been used and that it successfully meets the end user’s requirements

Senior Analyst, IT Resume Examples & Samples

Will include rotational 24x5 on-call support or code implementation efforts. Analyze and correct system issues and respond to user inquires or problems as per the SLAs
Overall experience required: 4-6 years with experience in Java/J2EE, Web services, JDBC, Web Logic, SQL/Oracale database & UNIX. Ability to code in both Unix/Linux shell script added advantage
Experience with Downstream system, Workflow & Catalog is a must

Senior Analyst, IT Resume Examples & Samples

Bachelor of Engineer or degree in Computer Science, or a related field
4-6 years experience in application support/business analysis/development applying systems solutions to business problems
Must have hands-on/technical knowledge on WAS admin
Demonstrates excellent written & communication skills
Must be a team player and quick learner
Excellent problem solving and decision making skills with proven ability to assess impacts of decisions or changes and quickly comprehends implications of actions
Knowledge of the systems development life cycle
Experience working in a validated and regulated environment is a plus

Senior Analyst, IT Resume Examples & Samples

Identify root cause of recurring issues and fix the root cause
Collaborate with development and testing teams for unit and functional testing
Create and update KEDB and knowledge articles
Comply with Baxter training requirements, abide to GIT security, and related standards
Functional and Technical Analysis of extended runs, recurring issues, performance issues, data volumes, job failures and other problem areas
Monitoring and Reporting of Daily, Weekly and Month end activities to Business and IT stakeholders
Update the process change and other related information in SMTDs, SOPs and Job Monitoring handbook. Create SOPs where ever required
Analyze Control M or other System Notifications, update stakeholders and come up with workarounds/solutions
List all skills required for the position

Senior Analyst It-nuclear Plant System Resume Examples & Samples

Identify and provide Business and IT data on IT trends and issues. Participate in IT architecture review and standards setting. Assist in the development of white papers, conducting presentations as needed to explain why a technology is being recommended by IT
Maintain and enhance engagement with business and IT partners
Maintain technical knowledge and business acumen within own discipline or function. Utilize best practices to improve products and services

Senior Analyst It-infrastructure Resume Examples & Samples

Acquire and apply business/IT knowledge
Organize own activities for short term or sub-project/components under the direction of experienced personnel and reports on status
Gain product experience and technical skills through assigned role and training

Senior Analyst IT Corp Prod Fico & SC Resume Examples & Samples

Participate in systems design, configuration, of the SAP Financials/Supply Chain modules and sub-modules
Create BPPs (Business Process Procedures) based on analyzing business requirements and process analysis
Develop and design RICEFW components to support business and system processes
Participate in and direct unit, regression, and end-to end testing through creation test strategy and execution documentation
Configure SAP functionality while complying with sound System Development Life Cycle (SDLC)
Comply with JetBlue Airways Client instance strategy for executing transports system changes
Work with the SAP COE Basis team for translating functionality requirement into technical attributes
Ensure smooth integration and/or rollout of new functionality into operational environments by coordinating closely with the affected functional and technical teams
Capability to categorize testing errors into syntax and/or logic errors and then coordinate with SAP COE and business team in categorizing error attributes
Provide communication and reporting to leadership regarding testing progress, status and issues
Engage in software quality assurance and control for testing process improvements
Deploy software to Test environments, developing release notes for production and participating in the production rollout
Use HP Quality Center to Track requirements, and execute test cases
Other tasks as assigned
Bachelor’s Degree or equivalent in Computer Science, Business Administration, Finance or related field
SAP Financials consulting and configuration experience with a leading 'systems integration' firm
Experience in a at least three lifecycles of SAP implementations
Three (3) years progressive experience with design, configuration, and support of SAP Business Planning & Consolidation (BPC version 10.0, on BW Netweaver),
Exposure to Financial sub-modules within ECC including AR, AP, GL, AA, CO-CCA, CO-PCA, CO-PC, Project Systems, Internal Orders
Exposure to the following products: MM, SD, ARIBA, BPC, BW, FIORI, and HANA
Exposure to or knowledge of SAP Activate, ASAP or related methodology
Experience in Business Analysis, Requirements reviews, and creation of Testing Requirements
Capability to configure SAP Financials modules based on SAP Best Practices as well as customized business requirements
Proven analytical and problem-solving skills
Ability to understand Generally Accepted Accounting Principles (GAAP) and the impact business transactions have on a general ledger
Strong interpersonal skills and ability to work under tight deadlines with limited supervision
Ability to follow all relevant standards and procedures
Ability to effectively communicate both oral and written to the ITCCS SAP COE, IT and Business teams
Working knowledge of business process analysis and process engineering
Capability to categorize testing errors into syntax and/or logic errors and then coordinate with the SAP COE and business team in categorizing error attributes
Understanding of SAP Data Dictionary and Table Structure
Knowledge of Software Development Lifecycle, Quality Assurance methodologies
Experience with automated test tools, LSMW, e-CATT, etc
Knowledge of Functional, System, Integration, Unit and Regression tests
Microsoft Office Suite (Word, Excel, Power Point, Visio)
Focused and driven to excellence to ensure quality of deliverables
Ability to Analyze, document, and verify system change requests (defects, enhancements, and new features)
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Well groomed and able to maintain a professional appearance
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion

Senior Analyst, IT Service Management Resume Examples & Samples

Collaborate with Intarcia IT and vendor personnel to drive improvements to ITIL aligned Incident Management, Service Request, Change Management, and Problem Management procedures
Report current state process and service performance metrics to IT leaders, including long term trends, improvement initiatives, and progress toward target state metrics
Work with Intarcia IT and vendor personnel to identify and implement CAPAs in response to Incidents and IT risk planning
Ensure that Intarcia ITSM processes are aligned with regulatory, risk, and compliance processes
Work with IT personnel and leadership to ensure that Intarcia proactively manages regulatory and operational risk as they relate to IT strategy and operations
Champion standard ITSM processes across Intarcia through training and coaching
Ensure that new personnel or service providers are familiar with Intarcia processes and tools, e.g., ITIL aligned processes, Samanage, What’s Up Gold
Proficient in ITSM tool administration and management, e.g., Samanage, ServiceNow, HP Service Manager
Run weekly ITSM operational improvement meetings with IT colleagues. Prepare collaborative improvement project workplans and lead them through the delivery lifecycle
Troubleshoot and resolve Incidents or fulfill Requests, in cases where additional support is required
Manage the Samanage queues and corresponding workflow in order to ensure that resources are following the process and using our tools effectively
Apply continuous improvement practices and disciplines, e.g., Six Sigma, ITIL V3 Continuous Service Improvement, relevant to the Life Sciences industry (or comparable regulatory environments) in support of Intarcia’s operational and strategic IT initiatives
7+ years of experience working in IT with experience in ITSM process definition and ownership in Life Sciences (or an industry with comparable regulatory requirements)
Managing long term operational improvement initiatives
Life Sciences industry (or comparable industry) experience with regulatory, risk, and compliance requirements, e.g., SOX, 21CFR Part 11, HIPAA, etc
Hands on experience in one of the following areas

Senior Analyst, IT Infrastructure Resume Examples & Samples

Infrastructure administration utilizing technologies from Cisco, Microsoft, VMWare and Citrix
Installation, support and maintenance of physical and virtual operating systems based servers, workstations, and personal computers in an Ethernet/IP environment
Installation, support and maintenance of Cisco Routers, Switches, Firewalls, and WiFi Access Points
Installation, support and maintenance of Citrix Infrastructure, including XenApp, XenDesktop and Netscaler devices
Remote administration of workstations, software and peripherals across local and wide area networks
Project management, coordination and implementation of IT related projects
Provide 2nd and 3rd level support for hardware/software service requests
Develop and maintain technical documentation and standard operating procedures
Research, evaluation, and implementation of new technologies. Establish IT standards and best practices for the entire company
Mentor junior technical staff, recommending development paths for building technical skill sets in order to grow the team as a whole
Other project management and IT responsibilities may be included
Bachelor’s Degree in Computer/Information Technology
Minimum of 10 years IT Infrastructure and technical support experience required
Minimum of 10 years of Enterprise IT Infrastructure strategy, architect and & operational experience
Strong interpersonal, leadership and customer service skills with ability to interact and cooperate with all levels within the organization
Experience in designing and deploying IT infrastructure architecture, best practices, and infrastructure standardization
Expertise in Microsoft platform based environment including strong knowledge of MS operating systems and the full office productivity suite
Experience with Microsoft Exchange is essential for this position
Experience in designing and deploying Citrix infrastructure architecture, XenApp, XenDesktop, and Netscaler devices
Experience with Cisco family of products for end to End connectivity and interoperability
Experience with storage area networks and fiber channel switches
Experience installing and troubleshooting LAN/WAN hardware and software including firewalls, routers and switches
Ability to interact with business leaders with non-technical language
Travel and on-call rotation is required
Certifications in VMWare/VCP, Microsoft MCSE, MCSA, MCITP
CCNA certification with experience in other brands
Experience with Microsoft Active Directory, Exchange, SharePoint, SQL, and VoIP desirable
Knowledge of project management methodologies or project management experience

Senior Analyst, IT Resume Examples & Samples

Responsible for ensuring availability and performance of the databases that support the PROD/test/Training and QA application environments
To proactively monitor the database systems to ensure secure services with minimum downtime
Responsible for problem escalation to Oracle product support team and third parties as appropriate
Responsible for Co-ordination of Infrastructure issue with the Infrastructure and System DBA team
Responsible for setups of new databases on Solaris/Windows servers
Responsible for improvement and maintenance of the databases to include rollout and upgrades
Responsible for implementation and release of database changes as submitted by the development team
Responsible for performing refreshes of data from production databases into test and development databases
Proven Oracle Database Administration experience
Experience in MS-SQL database admin is highly preferred
Experience of working in a team that delivers a high availability service
Practical experience in monitoring and tuning a database to provide a high availability service
Practical experience in performance tuning of Oracle databases as well as specific SQL statements
Practical experience in analysing infrastructure bottlenecks and infrastructure sizing
Experience and know-how of Oracle RAC is desirable
Experience and know-how of Oracle 11g
Experience and know-how of Oracle tools

Senior Analyst, IT Systems Resume Examples & Samples

Translates user requirements into overall functional architecture for complex s/w solutions in compliance with industry regulations
Drives Joint Applications Development session with business stakeholders to define business requirements and provides systems/application expertise for multiple projects concurrently
Mentors and trains systems/programmer analysts on software applications, business domain and design standards
Defines and plans software releases in accordance with other software applications
Must be knowledgeable of business processes, industry standard quality norms, systems and applications development best practices, project management methodologies and estimation processes
3-5 years experience supporting, designing and/or implementing application changes

Senior Analyst, IT Service Ops Resume Examples & Samples

Server OS- Windows & Linux
Virtualization- VMware ESXi, ESX 5.x, vCenter 5.x
Storage-VNX, VMAX & DMX
Networking - Cisco networking, Switches, Security and Cisco UCS
General SAN component and technology knowledge
General knowledge about computer hardware and software concepts (database, virtualization, networking, Server types / components)
General IP component and related technology knowledge
Experience with ticketing systems
Formal scripting language knowledge (at least 1)
ITIL / ITSM Understanding
Experience with monitoring systems
Customer Centric Focus
Basic ticketing system experience
Adapts well to change
Minimal Multi-tasking capability
Time Management & Workload Prioritization
Analytical & Detail Oriented
Practical Decision Making
Advanced Problem Resolution
Good Interpersonal & Communication skills
Aggressive leveraging of monitoring systems and reporting services to to proactively ensure system events and outages are accurately documented and that all major events and outages are properly escalated, communicated and resolved using ITIL best practices
Troubleshoots complex technical problems across multiple independent services to ensure optimal service levels and system availability. Utilizes tools to verify and validate that proper thresholds and infrastructure/application information are represented and set appropriately. Investigates major service interruptions and service interruption resolutions and may assist in ensuring future stability of infrastructure and data
Effective communication with cross-functional and inter-departmental teams, including executive and managerial audiences, to provide clear and consistent incident progress, and resolution updates. Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications. Relied upon to direct technical resources as multiple resources come together to resolve issues. Involved in vendor escalations, through direct vendor contact or partnership with other EMC teams
Utilizes a variety of internal and external sources to investigate technology, build knowledge, and resolve incidents. Reviews documentation, diagrams, configurations, standard operating procedures, and tools and regularly contributes to internal knowledgebase and departmental documentation
Provides technical expertise in cross-functional and intra-departmental efforts. May be involved in prototype and quality assurance activities throughout IT and product management
Works on multiple incidents and/or projects simultaneously. Able to prioritize and delegate incidents based on the impact to total customer experience. Leads critical incident turnover with geographically dispersed teams
Leverages opinion, experience and technical knowledge across multiple Operating Systems, and technical disciplines to lead process and technical improvements to the IT environments and overall customer experience. Acts as a point of escalation in complex, critical instances and may delegate tasks to peers and others throughout Virtustream
Maintains professional demeanor under pressure possessing a can do attitude, to keep the resolution process moving in a positive direction

Senior Analyst, IT Resume Examples & Samples

Operating System: Linux, Solaris
Knowledge of other Middleware tools
Knowledge of Linux Scripting
Maintains MB WAS proxies, IBM IIB environments, upgrade, patching, uptime and service level, schedule deployment
Good knowledge of MQ clustering and multi-instancing concepts for broker and MQ
IBM WebSphere Environment Architecture design strategy install, migrate, secure and configure
WebSphere Message Broker(IIB) and WMQ administer, maintain, migrate and deploy WebSphere Message Broker and WMQ design for the coexistence and migration from earlier versions/releases to WebSphere Message Broker
Knowledge of tools: MQ explorer and Message broker toolkit
Knowledge of tools (Mandatory): Tivoli, Troubleshooting tasks for IIB & WMQ. Understand high availability configuration including multi-instancing of WebSphere MQ. Monitor the health of WebSphere Message Broker (IIB) and make recommendations on performance and resource optimization
4-6 years’ experience in application support/business analysis/development applying systems solutions to business problems

Senior Analyst, IT Resume Examples & Samples

Gathers, analyzes, and fulfills facilities requests for IT resources across multiple locations, including documenting dependencies, risks, and issues
Ensures that all IT resources have an assigned workspace in their primary location
Assists IT resources with obtaining visiting workspaces when traveling away from their primary location
Supports IT resource relocations from one location to another
Facilitates communication and builds relationships with Corporate Facilities and Real Estate teams to ensure strong team partnership with IT
Works closely with Corporate Facilities team to coordinate and communicate safety drills, maintenance issues, and any other events that could impact IT resources
Ensures that Corporate IT facilities are maintained to the highest standard, and that all issues are repaired and/or remedied in a timely manner
Identifies trends in IT seating capacity and vacancy rates across multiple locations to provide recommendations for improvement by analyzing and interpreting data
Develops facilities growth plans as needed to accommodate IT resource seating needs
Assists with governance and compliance of seating chart assignments and other policies
Maintains and updates facilities dashboard report weekly to provide IT leadership with visibility to seating allocations, vacancies, etc
Works closely with IT leadership to manage and coordinate resource moves across locations as needed
Actively and consistently supports all efforts to simplify and enhance the customer experience
5 to 7 years of relevant technical or business work experience

Senior Analyst, IT Service Ops Resume Examples & Samples

Provide first point of contact for all incidents related issues with federal employees and escalating or resolving as appropriate
Provide first & second level hardware, software and network system support
Liaise with functional teams to resolve ordering parts
Carry out upgrades/installation of PC equipment and software
Troubleshoot and maintain printing and faxing equipment
Maintain complete and current inventory of fixed assets
Ensure Dell Federal standards and policies are maintained
Ensure appropriate communication of policy & procedure information to the business
Provide assistance with daily operations of all aspects of the onsite services team as required
Responsible for single or multiple applications
Required to perform analytical and technical tasks on PC systems, with knowledge of LAN configuration and system configurations as well
Proactively monitor for system alerts, escalating or resolving as appropriate
Provide active communication regarding individual and system-wide incidents

Senior Analyst IT Developement Resume Examples & Samples

Good PL/SQL skills. Proven track record of customization is essential
Able to lead and drive problem solving and debugging strategies for complex problems that involve multiple organizations
Able to easily achieve mastery of new tools, languages and operating systems

Senior Analyst IT Corp Prod Fico & SC Resume Examples & Samples

Three (3) years progressive experience with design, configuration, and support of SAP Finance and Controlling Modules
Exposure to the following products: MM, ARIBA, and Trax
Exposure to SAP Business Planning & Consolidation (BPC Version 10.0 on BW Netweaver)

Senior Analyst, IT Resume Examples & Samples

Troubleshoot JDE Finance and work with SMEs and Business to fix the root cause
Ability to understand the capabilities and limitations of the AP, AR, GL, FA modules
Ability to reconcile data between AP, AR and GL accounts and resolve data integrities
Should understand the integration between Finance and other modules of JDE
Ability to configure data and create test cases
Collaborate with development and testing teams
Understand the integration between JDE and other ERPs
Engineering Graduate / Masters in Computer Science/ MCA/ MBA
6-10 years of relevant experience in JDE Finance
Experience in JDE versions on support implementation and upgrade landscapes
Experience in working in JDE releases Xe to 9.1
Oracle JDE certification (added advantage)
Effective Business Communication, Learning attitude, ownership, passion to achieve results

Senior Analyst, IT Sys Development Resume Examples & Samples

Minimum 5+ years of supporting Wintel servers, Desktops and Laptops
Min 3 years’ experience in managing Active Directory Group Policies
Knowledgeable in DELL desktop and laptops products
Microsoft Certification: MCP, MCSE , MCTS on SCCM 2012 is an advantage

Senior Analyst, IT Resume Examples & Samples

Proven working experience in Java and UI development
UI design and development experience
Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA, Hibernate)
Experience in the Spring or Struts Framework
Experience in developing web applications using at least one popular web framework (Spring MVC, Struts)

Senior Analyst, IT Architecture Resume Examples & Samples

· 2-4 years of experience working with Enterprise Application Integration, Middleware or Service Oriented Architecture patterns and applications on Oracle Fusion middleware technology stack
· Very Good command on the SOA fundamentals & knowledge of Integration design patterns & architecture
· Experience in designing, developing in OSB, Syc & Async integration implementation with OSB
· Must have used/implemented Fault and Error handling capabilities, logging, Synchronous and Asynchronous processes, Transformations, Adapters
· Very Strong understanding of Oracle AIA fundamentals
· Extensive Object Oriented Design skills using Core Java
· Good to have any programming language skills like C, C++, Java or scripting languages like Shell, Python
· Fluency in Web Services standards and the various technologies involved in SOA architecture (XSD, XML, XPath, XQUERY XSLT, SOAP, REST, WSDL etc.)
· Strong JSON and XML background
· Strong OSB background
· Adheres to coding standards and deployment practices
· Responsible for troubleshooting issues, developing fixes and implementing resolutions for bugs identified by end users
· Strong Hold on Data structures and Algorithms
· Strong with Oracle Database technology
· Experience of using JCA adapters on OSB & BPEL
· Good knowledge on Weblogic servers. Should demonstrate debugging & monitoring capabilities of an implementation
· Performance Tuning & trouble shooting skills
· Good to have Oracle PLSQL and Database knowledge

Senior Analyst, IT Business Intelligence Resume Examples & Samples

Data warehousing (DW)
Reporting, analytics, data exploration
Information delivery
Work with the process teams and business users to
Bachelor's degree in Computer Science, Management
Strong analytical, problem solving and multi-tasking skills
Must be committed to provide a high level of customer
Experience in SAP and SAP Business Objects, SAP
Exceptional customer service skills. Looks to lead by

Senior Analyst, IT Employee Experience Resume Examples & Samples

Work with the Director of Employee Experience, building relationships with IT leads and key business contacts within the Americas in order to help launch Employee Experience (for IT) across the zone
Provide input into Zone and country-specific action plans based on employee feedback and analytics
Create and execute change management plans and activities to ensure seamless transition/launch of IT productivity applications; work with IT teams (infrastructure and applications) to coordinate change management activities
Create internal marketing and promotional materials (digital posters / tutorials etc.) for new application launches
Disseminate change management plans/assets to countries within the America’s Zone; ensure alignment and country needs are taken into account
Analyze and measure adoption and usage of existing applications and new tools
Organize and facilitate employee (internal) focus groups
Organize and coordinate “IT Day”
Organize and/or facilitate various IT Tools trainings
Manage various Employee Experience projects (such as New Hire IT Journey, IT Portal, satisfaction surveys)
Demonstrated ability to communicate effectively and foster collaborative relationships
Experience using MS Office (MS Excel, MS Word, MS Power Point, MS Project, MS Visio)
Project Management concepts

Senior Analyst, IT Infrastructure Resume Examples & Samples

Cisco UCS, VMWare
Understand and hands-on provision/configure UCS/VMWare from end to end
Experience/Knowledge of array-SAN-hypervisor-OS-filesystems a plus
In-depth OS skill, ESXi, Linux, Windows. Storage related components are required
In-depth knowledge of Cisco director MDS
In-depth VMWare skills, ESXi, datastore, vmdk and etc
Supporting DR failover testing
Automation skills: Python/ Bash/KSH/PowerShell
VNX, NetApp experience a plus
Proficiency in hardware, software and/or operating systems environments
Capacity Management experience in supporting production, creating/distributing reports
Review and maintain documentation for networks, systems, and sites
Defines performance and capacity targets, and develops tools and programs for operating, monitoring, supporting and measuring the infrastructure
Analyzes data, recommends and implements upgrades and configuration changes to the infrastructure
Manages large IT infrastructure related projects
Hardening and verification of Compute Technology (Cisco UCS, VMWare, Dell and possibly others)
Patch management and mitigation based on scans, timely responses and mitigation
Apply STIGS and use automated vulnerability management tools
Perform security analysis and risk/vulnerability assessments
Work closely with other operations staff, engineering & delivery teams to partner on rollout of solutions or in maintain operations
Provide proactive health checks, capacity management, and Firmware updates as necessary to maintain the health of the environment

Senior Analyst, IT Architecture Resume Examples & Samples

3+ years of experience in Design , Develop and implementation of data visualization, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Expertise in big data, predictive analytics, predictive modeling and business analytics
Understanding of UNIX / LINUX environment
Proficiency with any programming language Python/C/C++/Scala/Go/Java/R
Good proficiency in data handling (SQL), NoSQL database such as OracleNoSql/MongoDB/HBase/Cassandra
Good knowledge of data mining, statistical modeling, machine Learning, operation research
Understanding of Big Data Technologies like Map Reduce, Hive, Hbase and Hadoop
Good proficiency in various analytics tools
Proficiency in various Machine learning techniques
Contribute in design/code/test reviews
Preferred knowledge of Service Oriented Architecture (SOA) , Middleware/Service Bus Architecture and adoption

Senior Analyst, IT Resume Examples & Samples

Provide technical Support for monitoring team who monitors the jobs running in Datastage through Control M
Debug and Resolve any job failures in Datastage, Oracle and UNIX
Ability to communicate with business on any issues reported with the data and do the root cause
Ability to apply past knowledge to provide suggestion to improve quality of support
Work collaboratively across enterprise to provide technology solutions/support services related to Datastage technology
Debug any issues reported in Cognos Reports/Cubes with the help of backend sql queries
Proactively identify potential problems and make recommendations for resolution
Participate in technical discussions to improve processes and applications
Providing on-call support for multiple applications as and when needed
Ability to apply operational processes that include best practices in administrative support and production support. Ensure all processes are properly documented, accurate and up-to-date
Data stage 8.5/8.7, UNIX, Oracle, Cognos 10 (5+ years)
Control M (2+ years)
Data stage Mapping, Shell Scripting, Knowledge on Support process
Knowledge in Data warehousing is must
At least 5+ years of experience in Data stage ETL tool required
Latest 2+ years’ experience should be in data warehouse development
Required good understanding in dimensional modeling
Should be good in database concepts, sqls and unix shell scripting
1+ year of experience in Cognos BI tool is added advantage and not must

Senior Analyst, IT Resume Examples & Samples

6-8
1) Support advanced and diverse application solutions that address complex business requirements, following SDLC processes, application processes and quality validation (when appropriate) for large projects
2) Provide technical leadership for other application developers on all system development activities. Train and mentor less experienced programmers
3) Participate in development activities for Electronic Lab Notebook application
4) Develop, prepare, review and document test requirements and test data for complex system testing
5) Provide support for production systems, and implement speedy resolutions in partnership with the business
6) Participate in the building of new and on-going application vendor relationships. Provide input for contract negotiations and difficult integrations
Experienced in support and development of IDBS ELN (Electronic Lab Notebook)
4 years of experience writing complex PL/SQL queries with extensive experience of analytical techniques
Knowledge and work experience with RDBMS concepts, Views, Triggers, Stored Procedures, Indexes and Constraints
Experience with data analysis and troubleshooting using SQL
Ability to work effectively in teams. Maturity to accept direction, confidence to give direction
Creativity in addressing technical challenges from an applications perspective
Strong business knowledge and experience in all stages of system development life cycle

Senior Analyst, IT Service Ops Resume Examples & Samples

Will need to be able to work on shift operations providing L2 support globally for internal and external customers
Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels
In-depth customer knowledge to provide appropriate solutions and ensures customer escalations is always taken care while in shift
Provides database operations support, monitoring databases and backups, resolving repetitive and simple events and escalating more complex incident according to the standard operating procedures
Provides production database support with specific focus on availability, capacity, performance, security and recoverability. Performs database installation and configuration, tuning, capacity planning, health checks, backups & recovery and change management according to documented standards. Troubleshoots issues with database instances, DR, replication and backups and eliminates root causes thru systematic problem management practices
Contributes to area by ensuring quality of tasks/services provided by self and others
Extends capabilities by working closely with senior staff/experts within and outside the internal organization
May provide technical guidance or influence the work of others
Mentors more junior team members
Basic industry certification in one database discipline
Fluent in English (both verbal and written)
Strong customer Focus
ITIL awareness training
In-depth understanding of one or more Database Technologies such as SQL or ORACLE. Other server side technologies such as, Windows, Linux, Virtualization Technologies (e.g. VMWare) or Terminal Services/Citrix will be an added advantage
5+ years of hands-on experience in technical operations or in a similar capacity

Senior Analyst, IT Resume Examples & Samples

5-8 years experience working with TM1 version 9.4 or later
Previous experience building OLAP cubes in Cognos TM1
Understanding of SQL and database concepts
Good understanding of business concepts and operational processes
Excellent communication and collaboration skills
Able to work in virtual teams and international exposure is a must

Senior Analyst, IT Service Ops Resume Examples & Samples

University level degree in Information Technology
Possess a 3-5 years of experience in software support
Experienced in current and emerging technologies and standards i.e. Oracle SQL&PL/SQL,Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added advantage
Experience in Stakeholder Management & escalation management will be added advantage

Senior Analyst, IT Service Management Resume Examples & Samples

Drive the efficiency and effectiveness of the IT Service Management processes
Produce management information, including KPIs and reports
Monitor the effectiveness of IT Service Management and making recommendations for improvement
Develop and maintain the IT Service Management system
Update/Add new users and or groups
Drive, develop, manage and maintain the major incident process and associated procedures
Review and audit the process
Ensure that all IT teams follow the incident management process for every incident
Onboard new applications/customers onto the Incident Management process
5+ year’s relevant experience with Incident, Problem and/or Change Management as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools
Must have a strong knowledge of ITIL processes and project management experience
Extensive background in measurements of IT, services, deliverables and inputs
Must have ITIL v3/2011 Foundation certification, with preference for advanced Intermediate certification in ITIL's Service Operations or Operational Support and Analysis certification
Bachelor degree in a field such as business administration, computer science or business management
Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
Possess proficient analytical, problem solving and decision making skill
Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
Strong verbal and written communication skills, problem solving skills (Required)
Advanced knowledge of computer software, Excel, Word, PowerPoint (Required)

Senior Analyst, IT Resume Examples & Samples

Responsible for assuring a system/application meets its requirements and is compliant with applicable Baxter QMS documents, and the documentation set outlined in the Validation Plan for the project
Responsible for creating and/or approving the documents required for the development and validation of the computerized system
Approves the Validation Plan, Training Plan, Training Records, Issues Log, Functional Specification, Design Specification, Design Review, User Manuals, System Procedures, IQ Protocols/Reports, OQ Protocols/Reports, PQ Protocols/Reports, Test Cases, Test Incidents, Trace Matrix, System Description, Supplier Audit Report, and Validation Report
Contributes to or gathers Quality/Risk metrics for reporting purposes
Supports Global IT Quality Compliance in creating or reviewing deliverables as necessary
Create end to end Validation life-cycle deliverables
Review/approve Infrastructure and Application change controls
Provide leadership to offshore validation resources
Guide, mentor and motivate team members to think more broadly related to cross-functional/business risk management. Provide formal performance review feedback for team resources
Quality Awareness
Responsible for understanding and communicating Baxter’s Quality Management System structure and process to offshore validation resources as well as IT teams
Responsible for review and approval of local procedures governed by Global IT Quality Compliance
Minimum of 8 years of experience in a quality systems environment, or equivalent work experience
Hands on experience in reviewing as well as authoring end to end Validation SDLC Life-cycle documents
Experience in reviewing and approving Infrastructure and Application Change Controls
Thorough knowledge of FDA and Annex 11 regulations and GAMP 5 standards
Experience in Pharmaceutical and/or Medical Device Industry
Excellent analytical and judgment capabilities and communication skills, and the ability to work with both IT management and staff
Solid oral and written communication skills and teamwork skills

Senior Analyst, IT Service Ops-itorg Resume Examples & Samples

Flexible working hours
Good leadership skill
Able to work with minimum supervision

Senior Analyst IT Quality Resume Examples & Samples

Supporting Software Development Life Cycle processes
Work with multiple development teams to improve best practices in quality assurance and testing
Manage quality assurance delivery and working on multiple IT projects
Provide oversight on complex projects providing insight to quality and cost estimates; drive optimization levers
Work with multiple vendors, IT leaders, and business teams to align business priorities and IT strategies
Ensure technical quality through detailed testing and feedback to relevant team members
Ensure and drive Code Quality through Dashboard Reports
Drive RCA’s/Lessons Learned for Defect Fallout
Drive Test Environment Coordination across on projects
Assist in development and implementation of comprehensive QA test plans and cases; execute test cases and/or user stories; support Agile team deliverables
Overseeing the building, automating and executing tests against new development and maintenance code releases
Manage defects and issues for multiple business applications and simultaneous development cycles
Drive the use of traditional and non-traditional automation tools
Lead the quality assurance teams across all project deliverables and resources including vendors
Thought leadership, best practice implementation and recommendations on mobile testing
BS in Computer Science or technical degree and 4+ years of experience
Have a Passion for technology
Have advanced knowledge of Software Testing and Quality Assurance
Have experience with web and mobile platforms and testing applications running on various iOS platforms and devices
Bring, solicit, and recommend creative ideas and have a good eye for detail
Excellent communicate skills and interact effectively at all levels
Partner with technology teammates to design intelligent testing strategies
Stay current with and are a thought leader in the testing industry
Collaborate with local & off shore development & testing teams
Solve complex problems and have a strong empathy for our users and customers
Deep familiarity with mobile application frameworks and testing and mobile browser technologies
Conceptualize testing requirements based on both external and internal inputs
XML-related technologies (SOAP, Web Services, and many other complex interoperability standards)
Take a proactive, problem-solving/trouble-shooting approach to identifying and solving problems; not stopping at identifying the problem, but experiment using available information to try to narrow the possibilities and determine a suggested solution
Experience with test automation methodologies
Technologies (XSLT, XPath, SAX, DOM, WSDL, Schema, Linux OS, PDF rendering, and digital signature)
Communication- Influence through a consultative approach
Customer Driven- Focus on “Harvest” – (our enterprise continuous improvement effort), innovative problem solving, and efficient local decision making for continuous improvement
Growth & Development- Maximize development of self and others

Senior Analyst, IT Asset Management Resume Examples & Samples

Bachelor degree preferred, may substitute an equivalent combination of education and experience
4+ years’ experience in corporate Asset Management and SAM functions
Leadership experience in Asset Management and SAM organization
Excellent communication and interpersonal skills – both oral and written
Ability to work under pressure and resolve disputes amicably
Executive presence and able to deliver presentations before large groups
Certified SAM, preferred
ITIL Certification a plus
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

Senior Analyst IT Digital Specialist Resume Examples & Samples

Strong digital background preferred; hands-on experience supporting multiple Enterprise digital services is highly desired (Digital Services like Digital Analytics, Web Analytics tools, e-Signature, Customer Identity & Access Mgmt, Optical Character Recognition, SMS Texting, Click to Engage, Web content governance)
Technically savvy in the digital commerce and customer journey space. Able to identify and propose new enterprise solutions to improve customer experience and drive business efficiency
Identify, Configure & Administer Digital Utilities, audit changes made, and manage configurations throughout the software development lifecycle
Ability to create dimensions, metrics on Web Analytics Tools (Adobe Insight and Google Analytics Premium) to support reporting requirements for the Enterprise
Strategic thinking skills. Ability to provide options and assess solutions looking at the business holistically, develop implementation approach plans and execute business requests with close partnership from IT, Operations and Digital teams
Strong understanding of current and emerging IT products, services, processes and methodologies
Experience in a senior business analyst or solutions-specialist role, following the SDLC and Agile methodologies, with demonstrated proficiency at requirements planning and monitoring, requirements elicitation, requirements analytics and documentation, and providing support from solution design, test phases, implementation through to post-implementation
Self-motivated and results-oriented with the ability to work independently in a cross-functional team environment
Excellent organizational and time management skills with the ability to adjust to changing priorities in a fast-paced environment
Experience with developing estimates and prioritizing deliverables
Ability to effectively interact with all levels of the organization (e.g. entry level end-user through to Senior Management) and demonstrate strong leadership skills
Ability to execute on day-to-day activities while also working on longer-term strategic development work
Strong project management skills: experience coordinating cross-functional teams, delivering results and meeting tight deadlines
Using standard MS tools (Word, Excel, PPT, etc.), create reporting dashboards and custom reports using data from across multiple sources
Candidate should be a change Leader and be comfortable bringing new ideas to the team that align with The Hartford’s strategic growth and vision
Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience as a Business Analyst or Digital Solutions Specialist
3+ years business systems analysis experience
3+ years of digital utilities configuration/administration experience
Digital Analytics, Web Analytics (Google Analytics, Adobe Workbench), SMS Texting, Customer Identify & Access Mgmt, Optical Character Recognition or OCR, Email marketing, HTML, Database Tools (e.g. SQL +, Access, etc.), Click to Engage, Digital Signature, Personalization skills
Business Owner Mindset- Operate with keen business knowledge, expense, risk & controls driven mindset

Senior Analyst, IT Architecture Resume Examples & Samples

2+ years of experience in Design , Develop and implementation of data visualization, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Proficiency with any programming language R or Python
Experience in Data visualization
Should be hands on scripting languages like Shell
Hands on hardware diagnosis, identifying network problems, system level failures and memory usage
Hands on measuring performance and tuning performance of systems
Work closely with R&D teams for rapid prototyping, proof of concepts & demo Contribute
Responsible for troubleshooting issues, developing fixes and implementing resolutions for bugs identified by end users
Strong Hold on Data structures and Algorithms
Strong hold on PLSQL and SQL database technologies
Good to have JSON and XML datastructure experience

Senior Analyst, IT Infrastructure Resume Examples & Samples

Illustrates technical concepts in business terms
Assist with the design and documentation of server deployment processes
Enforces global system engineering standards and best practices
Performs pre-production audits to ensure standards compliance
Performs Level 3 Server hardware support, OS platform support, and root cause analysis
Troubleshooting escalated issues
Analyze and provide innovative system engineering
Act as a go to person for management, project managers and platform support engineers
Operating Systems: Advanced knowledge of VMWare ESX Hypervisor platform (enterprise or enterprise plus level)
Advanced knowledge of OS performance optimization, hardware configuration, and related root cause analysis and troubleshooting
Hardware Platforms: Dell Poweredge Server Lines (blade and rack type servers)
UNIX/Linux shell scripting experience or Powershell scripting experience
Experience troubleshooting SAN storage access issues preferred
Experience troubleshooting Network issues preferred
Good English communication and customer service abilities

Senior Analyst, IT Resume Examples & Samples

Responsible for Level 2 support which includes SOP based work orders, incidents and preliminary investigations
Undertake and ensure timely resolution of incidents and work orders per SLAs
Collaborate with Level 1 and Level 3 support teams, and stakeholders
Ensure timely escalation of issues that cannot be resolved at Level 2
Enable L1 teams to be self-sufficient to resolve known issues
Build application knowledge and be updated on application changes
Familiarize with monitoring and monitoring tools to proactively identify issues and deep-dive into symptoms/issues for service restoration
Ability to troubleshoot, debug code, identify root cause and resolve issues with minimal supervision. Responsible to maintain SOP documents and keep it up-to-date
Overall experience required: 5 - 6 years
Hands-On experience in application development, maintenance and production support
Conversant about validation procedures and security governance for portal applications
Experience with Linux (Redhat, Centos, or Ubuntu) system administration, shell scripting
Experience with Windows server administration and tools, including PowerShell
Hands-on experience in Java, J2EE, LifeRay Portal, Portal Administration, Oracle database
Working knowledge with JMS/messaging queue, network, security and virtualization
Experience with most of the SDLC tools, such as

Senior Analyst, IT Resume Examples & Samples

Responsible to handle the Production issues, Bug Fixes, defects, CRs and minor enhancements
Responsible for overall release and deployment planning
Change, Configuration and Release Management
Responsible for Batch jobs monitoring and ensure the failures are addressed within SLA
Participate in the set-up of new environments and roll outs
Responsible to identify Problems and handle the Problem management
Work with developers, testing team, and Admin team for automated solutions for continuous build, test, and deployment
Responsible to proactively come up with improvements and performance tuning mechanism which will stabilize the application
Responsible to build new environments for future roll outs
Work closely with Development and Deployment/Admin team
Coordination with 3rd party and Plan & Build team as necessary
Overall experience required: 6-8 years

Senior Analyst, IT Resume Examples & Samples

Prepare functional requirements and technical design documents
Liaising extensively with external or internal clients
Capable of coding and development when required
Working closely with developers and a variety of end users to ensure technical compatibility and use satisfaction
Assist the Manager in overseeing the implementation of a new system
Prepare user acceptance tests based on requirements and conduct unit/integration tests
Document user/administration technical guides
Prepare and conduct software application training
Handle technical support issues relating to software applications
Manage change requests, trouble-shooting and provide quick and efficient solutions
Provide application support to end-users where required
Maintain and enhance core system technology based on .Net
Perform related duties as and when assigned
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Degree/Diploma in Computer Science / Computer Engineering / Information Technology or its equivalent
Minimum 5 years of VB.NET, C#, ASP.NET, IIS 6/7 development experience; completed at least 5 full SDLCs
Competent in software development/programming skills
Software architecture (Multi-tier)
Object Oriented programming
Programming expertise in VB.Net, ASP.Net, C#, mySQL, MSSQL, MSAccess, Windows Services, Multi-threading, Javascript, XML, .Net Framework 2 and above
Good experience and knowledge in Structured Query Language
Experienced in reporting tools / BI Tools
Experienced in project management life cycle; proven track record of software development in RDBMS projects - both windows and web solutions
Good knowledge of logistics or supply chain business processes
Able to supervise and lead a team of developers and has good analytical skills; flexible and adaptable to technology changes
A team player and is result oriented

Senior Analyst, IT Architecture Resume Examples & Samples

Candidates must have at least 3 years’ working experience supporting XenApp 6.5, and underlying Active Directory and Access Management technology
Candidates with large, enterprise environment experience are preferred.|
Netscaler experience is a plus
Team player and able to work independently

Senior Analyst, IT Resume Examples & Samples

Understandings of the Lightning Components, Events, Component Bundles etc
Responsible for Salesforce Release Impact Analysis
Resolver for assigned Remedy Tickets
Analyze complex problems and determine if appropriate to engage Level 2 and Level 3 support
Documents Problem reports. Leads and participates in investigation of problems
Participates in Mitigation / Resolutions / Implementation of bug fix for problems
Responsible for closing Problem Reports
Responsible for understanding and owning change controls for their applications
Can be a participant in application project teams per approved Service requests
Can be a participant in application project teams
Adhere to validation processes and standards
Participate in regulatory inspections or audits, as needed
Participates and manages, as required, the release of regulated systems for GxP production use
Lightning Components, Events, Component Bundles etc
Must have worked on both Salesforce Configuration and Customizations
Hands on experience on Writing Triggers, VF pages, Test class’s batch class
Worked on Workflows , Process builder, Approval process etc
Work on the Deployment using the Eclipse or Change Set etc

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