Retail Services Resume Samples

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L Bednar

Laurie

Bednar

5119 Myrtis Pines

Phoenix

+1 (555) 154 9949

5119 Myrtis Pines

Phoenix

Phone

p +1 (555) 154 9949

Experience Experience

Los Angeles, CA

Retail Services

Los Angeles, CA

Keebler LLC

Los Angeles, CA

Retail Services

Drive innovation of new/improved ways to deliver value, enhance performance, service customers and improve processes
Prepare risk management presentations for senior management that include analytics on portfolio performance, emerging trends and areas of opportunity
) Manage a team of program managers responsible for the development and execution of existing cardmember and balance consolidation campaigns
Manage strategy and roadmap development of vertical solutions working across matrixed partner and COE disciplines
Assists with vertical business development efforts (e.g. sales forecasting, RFP response development, etc.)
Develop and execute project plans, conduct follow ups and update project documentation in accordance with established processes
Manage risk presentations for senior management that include portfolio activities, analytics of risk, performance, emerging trends and opportunities

Dallas, TX

Citi Retail Services

Dallas, TX

Hansen-Lang

Dallas, TX

Citi Retail Services

Work with cross functional teams to develop and execute marketing plans
Establishing solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives
Coaching and developing team members, providing proactive feedback and challenging opportunities for continued learning and growth
Tracking and reporting of all initiatives and reporting performance results, emerging trends and opportunities to senior management
Prepare risk reports for senior management that include analytics of risk, performance, emerging trends and opportunities
Lead the preparation of the financial packages for the Monthly Business Reviews with Partner and Quarterly Business reviews with Sr. Management
Providing thought leadership in discussions regarding opportunities for portfolio and retail sales growth

present

New York, NY

VP Retail Services

New York, NY

Hahn LLC

present

New York, NY

VP Retail Services

present

Participate and/or drive User Acceptance Testing (UAT), partner/3rd party integration testing, friendly-user-testing, pilot testing and production validation
Work cross-functionally on teams with various groups including Risk, IT, Marketing, Finance, Decision Management and Operations
Identify critical stakeholders and deliver effective communication (written and verbal) to all levels including executive management
Track, update, escalate and communicate project issues, risks and gaps, and action items while driving identification of priority and project or program impacts
Support audit reporting (CCAR, FRB, OCC, OFAC)
Through all lifecycles of the project serve as the Business liaison which includes attending all project meetings, making key project decisions, identifying Business owners, escalating Business risks and issues, taking responsibility to deliver Business tasks
Serve as a Program Manager on large initiatives; includes overseeing other Business project Managers assigned to individual projects in the program

Education Education

Bachelor’s Degree in Business

California State University, Los Angeles

Bachelor’s Degree in Business

Skills Skills

Analyze credit risk data and financial statements to develop, test, and optimize risk factors related to credit policies (Authorizations / Credit Line Management)
Utilize experience with UNIX and SAS to perform risk, financial and data analysis including profiling, sampling, reconciliation, and quality testing
Forward compatible – collaborates and builds relationships, curious and sees new experiences, adaptable to new situations, determined and results oriented, and demonstrates courage and challenges traditional approaches
Validate and test risk management policies. Validate existing criteria and incrementing profitability thresholds utilizing statistical scoring, segmentation, regression and simulation techniques
Ability to “move” organizations through influence and effective prioritization
Implement initiatives to ensure consistency and compliance with credit policies, and liaise with cross functional business counterparts to develop and implement risk strategies and program planning
Ability to work well under tight deadline in a fast paced team oriented, matrix organized intense environment
The ability to apply credit and risk principles toward business objectives
Excellent overall business judgment and solid management skills
Strong interpersonal, analytical and problem solving skills

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Retail Services VP Resume Examples & Samples

Execute action plans at District and Store levels with focus on integrating credit into store culture, driving increased credit sales, penetration and new application performance
Develop and maintain strong relationships with partner retail field leadership and Dealer business owners/management within assigned territory
Provide internal and external customers with exceptional service and reporting
Respond to partner issues and concerns in a timely manner
Facilitate resolution of dealer issues
Private label credit card experience, preferably 3-5 years sales/servicing experience
Ability to multi-task and respond to a variety of situation
Adept in Excel and PowerPoint

Retail Services Resume Examples & Samples

Utilize experience with UNIX and SAS to perform risk, financial and data analysis including profiling, sampling, reconciliation, and quality testing
Validate and test risk management policies. Validate existing criteria and incrementing profitability thresholds utilizing statistical scoring, segmentation, regression and simulation techniques
BA/BS Degree with specialization in Business, Statistics, Mathematics, Engineering or Economics. Masters degree preferred
4 – 6 years experience in financial services, preferably in Risk Management
4 – 6 years experience building authorizations or credit line management strategies, preferably on a credit card portfolio
4 – 6 years experience using SAS (PC SAS, SAS EG, UNIX SAS)
Knowledge Studio or TRIAD experience preferable
Computer literacy with MS Office software required

Retail Services Resume Examples & Samples

Manage the day to day activities of two (2) analysts and eight (8) SAS programmers
Partner closely with the Risk Management to ensure that ongoing reporting for the OCC and FRB is in line with expectations and provide comprehensive analysis
Work with Compliance teams to ensure senior level interactions with the OCC are managed effectively
Prepare reports for senior management that include performance, emerging trends and potential issues

Retail Services Resume Examples & Samples

Work with program General Manager and staff to proactively identify opportunities to drive sales, increase revenue, decrease costs, or improve the business operating model
Closely review business results and reporting to ensure performance of asset remains consistent and necessary MIS has been produced, is accurate, and is delivered on a timely basis
Lead/work cross-functional business solution project teams
Pull, synthesize and manipulate large data sets using UNIX, SAS, SQL, Visual Basic, Cognos, Microsoft Excel and Microsoft Access, translating technical data into business terms
Build statistical models and interpret market trends utilizing knowledge of First Data Resources (FDR), Credit Card Data (definitions and derivations), Credit Bureau attributes, Acxiom, Dunn & Bradstreet demographics and firmographics
Partner with internal and external business leaders to identify business opportunities utilizing financial metrics including Net Present Value, Payback Period, and Return on Total Assets
Perform ad-hoc analysis to provide customized comprehensive statistical and cross-functional analytical information to facilitate business decision-making
Craft presentation decks and presenting results to clients
Develop relationships across the Retail Services organization to leverage and share best practices

Retail Services Resume Examples & Samples

Collect and communicate market intelligence around best practices, customer feedback and market competition in assigned geography and vertical
Support strategic initiatives and marketing programs to assist in maximizing In-Store New application, credit sales and penetration results
Bachelor’s degree in Business or Marketing and/or 5 years credit or sales related industry experience required
Strong communication and organizational skills and an innate desire to succeed
Commercial lending experience would be an asset
Relationship building skills and flexible style

Retail Services Resume Examples & Samples

Analyze credit risk data and financial statements to develop, test, and optimize risk factors related to credit policies
3 to 5 years experience with new account origination or portfolio analysis, preferably on a credit card portfolio
Strong analytical and problem solving skills required
Extensive knowledge of SAS or SQL programming

Retail Services Resume Examples & Samples

Responsible for partner credit program risk performance tracking, loss projections, and pricing support; responsible for portfolio modeling and risk analytics
Assisting with the growth and development of risk associates, identifying appropriate and timely training programs, and active participation in employee assessment processes
BS/BA in a quantitative discipline (MS/MBA preferred)
5+ years in financial services risk management experience
Previous management in analytical environment
Strong leadership track record and experience dealing with a variety of card disciplines
Proficient in SQL and SAS programming
Experience in the design, implementation, validation and use of empirical and expert scoring and decision models
Working knowledge of the US consumer lending regulatory environment

Retail Services COO Business Solutions Manager VP Resume Examples & Samples

Responsible for the oversight of partner Project Initiation Requests (PIRs) and development and maintenance projects from conception through execution including the initial Business Process Optimization (BPO) steering committee milestone approval processes
Gathers, summarizes and conveys partner requirements / approach to project teams and associated documentation throughout the project life-cycle
Supports program BSMs in all aspects of program and partner duties and accountability
Coordinates technology Work Requests (WR) with Business Delivery technical authoring and IT sizing resources
Reviews, approves and recommends prioritization of assigned Work Requests submitted for partner program enhancements
Supports the tracking and reporting of partner project dashboards
Maintains visibility and effective / productive working relationships with assigned portfolio support teams including key marketing, risk, finance, decision management, operations and legal resources
Maintains partner remediation documentation and project plans
Strong process improvement and applied knowledge of project management / lifecycle disciplines
Superior time management and prioritization skills
Strong interpersonal, influence, negotiation, organization & communication skills
Applied knowledge of project management / lifecycle disciplines
Self-starter – comfortable in high velocity time sensitive business environment
Experience creating reports and performance metrics
In-depth knowledge of Microsoft Office products
3 years of Business, marketing or IT project management
Bachelors degree or equivalent experien

Retail Services Resume Examples & Samples

Developing NCL forecasts using different forecasting techniques for Retail Partner Card portfolios
Perform complex and sophisticated risk policy analytics in terms of sizing the impact of credit/business/regulatory policies on loss performance and figure out a way of incorporating them into the standard forecast methods
Perform Econometric modeling and analytics for CCAR to estimate and explain the impacts of changing macro econometric trends on the portfolio loss and delinquency performance
Work closely with cross functional teams – other forecasting/CCAR teams within Cards, Finance teams etc
End to end validation of the forecast models by working closely with Global Modeling Office (GMO)
Influencing the strategic planning for the entire organization by driving accurate forecasts
Developing delinquency /NCL performance materials, and lead discussions with senior management, partners and portfolio managers regarding delinquency and NCL performance
Degree in Quantitative Fields such as Statistics, Econometrics, Engineering, Business Finance, or Mathematics (MS or MBA preferred)
Ability to apply credit and risk principles towards business objectives. Demonstrated ability to synthesize, prioritize, and drive results with a high sense of urgency
Solid communications / presentation skills, capable support and buy-in across a wide range of stakeholder; create a strong network of relationships among peer, internal partners, external constituencies, decision makersand stakeholders
Must be highly organized and able to work in a fast paced environment managing multiple projects and possess strong interpersonal, organizational and analytical skills
The candidate must have a strong desire to learn and commitment to delivering value to the business and personal growth

Retail Services Resume Examples & Samples

Ownership, optimization, development and performance tracking of risk policy in order to maintain an effective risk/reward relationship
Defining and managing the process goals and risk tolerances including developing innovative solutions/options to address profitability and growth challenges
Assist with the growth and development of risk associates, identifying appropriate and timely training programs, and active participation in employee assessment processes
Effectively communicating client and portfolio performance issues throughout the organization including, where appropriate, to the Global risk management team
Defining and successfully leading complex analytical assessments of new card products, target audiences, risk control processes, new product features and marketing programs
Establishing solid cross-functional partnerships and networks to contribute and execute cross-

Retail Services Senior VP Client Experience Resume Examples & Samples

Build a team of Client Experience subject matter experts for Retail Services who have full understanding of the end to end customer experience for all customer touch points
Design and build strategies and programs that drive loyalty, while ensuring simple and effective processes to solve problems
Drive cultural change to support the Client Experience effort,
Partner with Citi’s data intelligence resources to fully leverage the various disparate data gathered from customer interactions (calls, online, in store behavior, IVR interactions) to proactively identify detractors to our client interactions
Provide reporting and trending of customer contacts and complaints across all channels (IVR, Operations, Online, Social Media, etc)
Partner with Business Solutions and cross functional teams to identify root causes of customer experience detractors, quantify impact of experience, sponsor projects to resolve any issues, monitor resolution of projects and track resulting benefits
Lead Client Experience Governance: work closely with business and operations teams to influence new product, process, policy or marketing decisions and ensure the client lens is being consistently applied
Partner with ORM to work with Regulatory Agencies on the creation of complaint processes and policies
Own the ‘Treating Customers Fairly’ process and adherence
10+ years relevant work experience Proven track record of successfully managing analytic and project management teams, preferably for large financial or related institutions
Extensive experience with Customer Service Operations
Extensive credit card industry knowledge related to Marketing, Risk Management, Partner Management, and Client Experience
Substantial track record of successfully delivering complex projects from ideation to execution
Superior Communications skills at all levels of the organization
Experience managing reporting or analytic teams a plus

Retail Services Resume Examples & Samples

Identify and implement strategic initiatives to drive profitable sales growth
Create appealing and innovative product concepts and communications
Work with the CMO to develop and maintain marketing strategies with partner and internal resources
Analyze program results to improve performance and profitability
Drive alignment of strategy across key Citi and partner stakeholders
Work with functional team and partner to develop financial and strategic business case for new initiatives, enhancements and modifications to existing products and marketing programs
Create and manage project task plans to accomplish business plan objectives
Financial planning and forecasting - ensure plan is achieved and recognize, anticipate and create solutions to financial short falls
Develop and maintain positive business relationships with senior executives within the client's organizational structure
Serve as a primary day-to-day liaison with partner regarding execution of projects and prioritization
Maintain contract compliance including reporting requirements and service level agreements
Strategy development for
Bachelor's degree, MBA preferred
Confident, articulate and inspiring leader who brings a high level of intellectual rigor, a bias for action, customer focus and passion
Strong working knowledge of card industry, and portfolio drivers and economics
Ability to lead and partner with other areas (finance, risk, marketing, operations, and systems) in meeting Partner needs
Analytical, financial, and problem management skills
Experience in P&L management
Demonstrated ability to create and maintain long-term, high-level business relationships
Perseveres through continuous change and ambiguity by putting specific plans and actions in place to drive progress forward
Strong communication, negotiation and influencing skills; able to build a broad base of support among key decision makers and stakeholders
Must have at least 10 years of experience in marketing, product or project management with at least 7 years of client/partner relationship management experience. Private label credit or bankcard industry experience preferred
Strong ability to prioritize effectively and handle multiple projects simultaneously
Must have a high energy level, be self-motivated and have demonstrated creative problem solving abilities, strong relationship skills and a flexible style

Retail Services Resume Examples & Samples

Experience in full life cycle development of applications and Project Management to take projects through Delivery with proven ability to archive results
Strong working knowledge on several project management method lies like Waterfall, Agile and Disciplined Agile Delivery (DAD)
Ability to actively manage multiple projects while ensuring future initiatives are strategically aligned and investment spent through cost benefit analysis, prioritization, capacity and resource planning
Responsible for actively Monitoring Milestones, Risk/Issue Identification and mitigation and change management
Enforce milestone deliverable deadlines with various resources engaged on the project
Flexible to accommodate Business Critical projects into the delivery at any point in time of the release schedule understanding the importance and aligning resources as needed
Bring transformational change to the teams to follow good project management principles to project deliveries and act as a mentor to other peer project managers
Be ability to enforce and track project governance throughout the lifecycle of the project and identify, build and enforce best practices
Produce quality project status dashboards and executing reporting for Senior Management
Manage projects that cross different development groups and ensures that projects are executed in the required timeframe with the highest quality
Ability to maintain good customer relationships and communications on project status and effective engagement between customer and project team members
Facilitates amicable solutions with the appropriate customer(s)
BA/BS in any educational field with more than 7 years as a Project Manager and a minimum of 10 years of total work experience
Should be PMP Certified
Experience in managing projects with different complexity
Should be able to communicate effectively both verbal and written
Experience using MS Project, MS Visio, Excel, MS PowerPoint, MA Office, SharePoint, Quality Center etc. is needed
Ability to work well with both business and technical people is required
Having worked in financial industry and Risk organization is a strong plus, experience with credit card industry is nice to have
Ability to work in a fast-paced environment and quick learner

Retail Services Resume Examples & Samples

Develop and maintain data infrastructure to support initiatives
Research customer and/or management queries using risk systems and data
5+ years experience with credit policy analytics and development, preferably on a card portfolio
Bachelor’s degree in a quantitative discipline or business. Masters preferred
Extensive knowledge of SAS programming (PC SAS, SAS EG, UNIX SAS)
Knowledge Studio experience preferable
The candidate must demonstrate strong organizational skills, have strong multi-tasking ability and an ability to learn and apply new skills quickly

Retail Services Resume Examples & Samples

Develop recommendations to adjust credit policies by analyzing credit and financial performance utilizing statistical scoring, segmentation, regression and simulation techniques
Implement initiatives to ensure consistency and compliance with credit policies
Utilize SAS in a UNIX environment to perform risk, financial and data analysis including profiling, sampling, reconciliation, and quality testing

Retail Services Resume Examples & Samples

Initiate and implement credit policy enhancements; including validation and testing of risk management policies and strategies to manage various aspects across credit life cycle
Craft risk requirements to define custom risk strategy changes, which may span IT, Risk Policy, Risk Systems and the business (CD, BI, Marketing, etc), and outside systems vendors. Ensure technical requirements for risk strategies, implemented either within credit decision engines, within system of record, or with external parties are clear and understood. Work with cross-functional teams to drive discovery and implementation of timely application of requirements
Ensure technical requirements for risk strategies, implemented either within credit decision engines, within system of record, or with external parties are clear and understood. Work with cross-functional teams to drive discovery and implementation of timely application of requirements
Work with cross functional business counterparts to develop and implement risk strategies and program planning
Initiate and manage credit policy enhancements; including analysis and validation and testing of risk management policies
Conduct risk, financial and data analysis including profiling, sampling, reconciliation, and quality testing as needed
Establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives both internally to Citi and with the Partner
Coordinate control, audit and compliance initiatives across the THD’s Risk group and across cross-functional teams
Ensure that all operations comply with the policies, regulations, and strategic direction set by senior management, and participate in various control, audit and compliance initiatives across the Macy’s Risk group
BA/BS Degree with specialization in Business, Statistics, Mathematics, Engineering or Economics. Masters degree preferred (MS/MBA) and 10 years experience in financial services
Proven people management skills
Knowledge of portfolio forecasting, modeling and use of scorecards, and familiarity with operations policy and procedures
Understand card compliance and regulatory issues
Must possess strong interpersonal, organizational and analytic skills
Must be highly organized, self-directed, and able to work in a fast paced environment managing multiple projects of varying difficulty and complexity

Retail Services Resume Examples & Samples

Developing, testing, and optimizing credit policies including full accountability for implementation of those policies & processes
Manage risk levels for the entire credit spectrum across multiple products and retail formats consistent with program financial objectives
Apply an excellent working knowledge of consumer risk analytics which include scoring and segmentation techniques and their use
Tracking and reporting of initiatives and reporting performance results, emerging trends and opportunities to senior management on a timely basis
Developing and maintaining the data infrastructure to support initiatives
Ensure regulatory compliance

Oracle RMS Technical Lead Global Retail Services Resume Examples & Samples

Responsible for technical project delivery – incorporating technical design, build, test support and project implementation – on a variety of large and small scale projects
Partner with project delivery teams to prioritize, size and staff project work
Writing and reviewing technical design documents
Provide technical leadership and oversight to onshore and offshore technical delivery teams
Use knowledge of Oracle Retail to provide innovative solutions to functional, technical and integration challenges; leveraging base Oracle Retail capabilities wherever possible
Partner closely with Solution Architect to ensure projects are delivered in line with the overall architectural vision with minimal technical debt
Oversee project implementations and manage the transition to support
Bachelors degree with 5+ years of IT experience and at a minimum of 3 years Oracle Retail experience
Experience with Oracle RDBMS, Oracle Forms, PL/SQL, UNIX scripting, Pro *C, Java/J2ee, XML
Technical knowledge of Oracle Retail applications - RMS, RPM, ReSA and SIM; ideally with recent experience implementing a v13+ instance
Understanding of Oracle Retail technology stack, tools and architecture
Experience working on complex, large-scale global projects
Experience working on integration projects; integrating Oracle Retail with other non-Oracle applications (custom built and packaged)
Experience working with and managing onshore and offshore deliver teams
Candidate should ideally also have experience/familiarity with web service integration and IBM middleware technologies (inc Datastage and Message Broker) but it is not essential
Some experience using agile delivery methodologies to deliver projects

Retail Services Resume Examples & Samples

2 - 5 years related experience
Commercial Credit experience required
Commercial Financial Statement analysis
Moody's or CAT (DRM) knowledge

Retail Services Resume Examples & Samples

Liaise with cross functional business counterparts to develop and implement risk strategies and credit related programs
Prepare risk management presentations for senior management that include analytics on portfolio performance, emerging trends and areas of opportunity
3-5+ years experience in credit card risk management or equivalent training and experience preferably in the financial services industry
Ability to apply credit and risk principles toward business objectives
Extensive knowledge of SAS or SQL programming and literacy with MS Office software required

Retail Services Resume Examples & Samples

Lead a team of seasoned marketing professionals, providing guidance on strategic growth plans across a diverse mix of industry verticals and partners
Coach and develop team members, providing proactive feedback and challenging opportunities for continued learning and growth
Drive the strategic direction of the Specialty Partners business in collaboration with the General Manager and Vertical Leads
Align Marketing resources to support key priorities
Provide thought leadership in internal and partner discussions regarding opportunities for portfolio and retail sales growth
Deliver solutions that strengthen Citi/partner relationships
Develop and strengthen positive relationships with senior executives at key partners
Oversee the development and implementation of annual marketing plans
Manage a significant marketing budget across a number of portfolios, supporting profitable growth while maintaining contractual obligations and internal financial commitments
Identify opportunities for enhanced efficiency through process improvements, automation, resource alignment, etc
Make difficult decisions as the senior Marketing escalation point within Specialty Partners
Facilitate the sharing of best practices and insights within the Specialty Partners group and across the Citi Retail Services Marketing organization
Collaborate with the Citi Retail Services CMO and Marketing leadership team peers to identify and drive strategic initiatives within the Marketing organization
Represent Marketing in select business development and partner renewal initiatives, including RFP/contract input, sales forecasting, and pitch development/presentation
Bachelor's degree, MBA desirable
15+ years in senior client-facing marketing, consulting, or client management roles
Relevant retail and/or financial services experience
Demonstrated success in a highly matrixed environment
Experience leading/managing large teams
Ability to build positive cross-functional relationships
Demonstrated history of prioritizing and allocating fixed resources across diverse initiatives
Creative problem-solving skills
Experience managing large budgets
Past success in business development
Passion for collaborating with clients to grow their business
Strong sense of accountability and ownership
Proven track record of team coaching and development

Retail Services Resume Examples & Samples

Degree in Quantitative Fields such as Statistics, Econometrics, Engineering, Business Finance, Or Mathematics (MS or MBA preferred)
Ability to apply credit and risk principles toward business objectives. Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency
Solid communications / Presentation skills, capable of interacting effectively with multiple levels and across diverse functions. Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders

Retail Services Resume Examples & Samples

5-7 Credit experience preferred
Prior field sales and/or client development experience required
Must be highly self-motivated and results driven
Strong leadership abilities working with various levels of management

Retail Services Resume Examples & Samples

Act as program manager for setup of promotional campaigns, owning end-end process oversight across self and team for deliverables needed to execute campaign
Provide solutions to business opportunities that strengthen Citi/partner relationships within the Specialty partner verticals
Identify and partner with cross-functional teams to build and implement campaigns and initiatives that support partner sales growth and drive business results, ensuring controls and compliance
Interface and discuss program requirements, activities and execution of campaigns with Specialty partners as needed
Manage promotional program usage and inventory, coordinating replenishment and re-allocation of funds as needed
Influence team members regarding efficiency and feasibility; recommend improvements to program design or production alternatives for more efficient use of marketing dollars, providing thought leadership and client direction to functional groups
Leverage data to identify portfolio trends and areas of opportunities
Manage operational set-up of rewards offers with internal systems teams. Includes tracking of active and inactive offers, coordinating with the partner and cross-functional teams to ensure alignment and accuracy
Select and manage vendor relationships, including associated oversight, tracking, Legal agreements and ongoing Strategic Cost Management vendor due diligence requirements
Manage vendor relationships as required to support the needs of the partner’s campaigns and ensure activities are aligned with Citi’s vendor management policies
Provide adhoc print production support across multiple partners and cross-functional teams simultaneously, with focus on flawless execution. Includes providing directional support and overall program management to meet deliverables
6+ years of related program management experience
Strong program management skills with focus on translating program needs into requirements and timelines, managing end-end execution; able to plan, prioritize, multi-task, and complete projects on time
Exceptional communication skills (verbal and written); able to articulate needs and influence based on the message versus relying on authority
Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs. Demonstrate strong problem solving abilities
Ability to manage ambiguity in a constantly changing environment, maintaining flexibility with focus on identifying solutions
Candidates will need to maintain an extreme focus on detail while managing multiple complex projects simultaneously
Demonstrated ability to develop strong cross-functional relationships, working collaboratively across levels and teams
Self-starter who is able to work independently with minimal supervision
Strong sense of accountability and decisiveness in a strong work ethic culture
Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment; supporting multiple partner requirements and deadlines
Experience in the financial services industry a plus

Retail Services Resume Examples & Samples

Facilitates / leads strategic and tactical marketing discussions with partners
Serves as primary partner contact for marketing requests and questions
Collaborates with and influences external partners to move initiatives forward
Interprets portfolio analytics and campaign performance for strategy / campaign refinement
Develops and maintains portfolio marketing calendar
Owns management of marketing project list and oversight of deliverables, providing project management leadership for partner marketing initiatives
Manages marketing budget for partner, including allocation of contractual dollars and reconciliation with actuals
Outlines initial campaign strategy and engages Program Management team to begin implementation
For partner-executed campaigns, collaborates with COEs to determine proper inputs for campaign financials and approval documents
For partner-executed campaigns, creates campaign approval documents and secures campaign approval
For partner-executed campaigns, manages necessary compliance / legal deliverables, including uploading campaign materials into Workflow Manager
Ensures invoices are processed for partner-executed campaign-related expenses
Shares program performance and next step recommendations with partner
Continuously monitors the effectiveness of marketing programs – proactively improves programs to increase effectiveness and/or reduce expense
Initiates partner-focused marketing research studies and manages report outs to partner
Shares insights with partners from mystery shopping, best practices, competitive intelligence, etc
Serves as conduit for digital integration / drive-to-web initiatives with Digital team
Assists with vertical business development efforts (e.g. sales forecasting, RFP response development, etc.)
8+ years of relevant marketing experience, including consumer and small business marketing
Track record of successfully managing complex marketing programs in a highly matrixed team environment
Partner-facing experience
Good project management skills
Solid understanding of marketing program financials and profitability drivers
Ability to analyze and interpret data
Good business judgment and acumen
Strong Word/Excel/PowerPoint skills
Ability to successfully interact with and influence various levels within the organization, including Senior Management and external client partners
Strong team player; ability to lead, partner and negotiate with cross-functional teams and across organizational boundaries to successfully deliver client needs
Proactive, positive, “can do” attitude
Critical, strategic thinker with an ability to identify ways to improve processes, programs, etc

Retail Services Resume Examples & Samples

Assist the VP of Product Management in enhancing and executing a product development roadmap to ensure that market needs are being addressed, and that M2H establishes and maintains a competitive advantage in the marketplace of consumer healthcare payments
Engage directly with the Director of Business Development and the BD team to ensure that the needs and concerns of M2H clients/partners (healthcare providers and plan administrators) are reflected in the product roadmap and in prioritization decisions
Develop ideas for product enhancements and expansions, assess business cases (strategic and financial), and drive to go/no-go decisions on whether/when to implement
Create and maintain detailed project management documents to ensure accountability and timely execution of business tasks; coordinate efforts with project managers in IT, Operations and Business Delivery
Create and present documents to internal control functions when required (e.g, when new features/functionality/partnerships require approval to implement). Ensure buy-in and approval of new product features/changes with Operational Risk, Anti-Money Laundering, Sanctions, Legal, New Product Committee, Compliance and other functions as needed
Build and execute Managers Control Assessment (MCA) documents to ensure that M2H processes are working as designed, and that issues are detected and prevented from causing harm to customers or to the business
Assist with User Acceptance Testing (UAT) and business checkout process during/after IT releases

Retail Services Resume Examples & Samples

Manage strategy and roadmap development of vertical solutions working across matrixed partner and COE disciplines
Lead the portfolio solutions team in driving new development initiatives from inception though launch including managing the product development launch processes working with Portfolio Solutions Analysts, partner resources, and Citi COEs
Identifying ongoing opportunities for improving the prioritization process and identify operational efficiencies for CRS, to ensure partner satisfaction in order to continue revenue growth and increased market share by integrating plans with COEs
Responsible for the oversight of partner Project Initiation Requests (PIRs) and support the delivery of partner interfacing maintenance projects from conception through execution including the initial Business Prioritization Office (BPO) steering committee milestone approval processes
Driving the alignment of partner resources (internal/external) for business prioritization and IT resource-planning teams
Responsible for providing timely updates and statuses including direct updates and decisioning discussions with program general managers, COE’s and Business Solutions Team
Participates in monthly partner business review meetings with the internal and external partner contacts to provide updates on partner specific and strategic cross partner CRS initiatives
Provides solutioning leadership, shared learning’s and subject matter expertise for partner initiatives. Provides oversight and direction for the team in preparing, presenting and coordinating partner project and solutioning presentations
Provide Cross Partner Visibility to Projects, Operational Efficiencies, Best Practices
Facilitate New Product Introduction and Education on Existing Products collaborating with the Merchant Product Management team
Drive Holistic Prioritization and Coordinate Roll-Up with Partner Management Chief of Staff
Identify and develop program wide initiatives to benefit multiple partners
Bachelor's degree in Business Management or 5+ years industry-related experience
Ability to create, manage, and communicate strategic concepts
Business/Marketing/Operations background
Strong process improvement and business project management skills
Strong people management experience; 5+ years with a proven track record for career development of geograpically dispersed staff at various levels
Previous track record that demonstrates the successful implementation of 4-5 large scale, cross-functional, strategic initiatives (e.g. system converstion, divestitures/acquistions, merge integrations)
Strong leadership, interpersonal, influence, negotiation, organization & communication skills required
Ability to coordinate and manage across various business segments
Retail Banking experience preferred
Bachelor's degree or equivalent experience, Master's degree a plus

Retail Services Resume Examples & Samples

BS/BA Degree preferably in business administration or related field, or equivalent fleet company or private label credit card industry experience
Prior experience in an outside sales environment preferred
Ability to multi-task and respond to a variety of situations

Retail Services Resume Examples & Samples

Work with cross-functional teams and our business partner to drive discovery and implementation of timely credit and customer service policy actions
Implement initiatives to ensure consistency and compliance with credit policies, and interact with cross functional business counterparts to develop and implement programs
Prepare and present risk reports and executive presentations for senior management that include strategic planning, business performance, risk analytics, emerging trends and opportunities to internal audiences and to the Partner
Conduct risk, financial and data analysis including sampling, reconciliation, and quality testing to assess effectiveness and drive recommendations for change
Establish solid cross-functional networks to contribute and to execute business initiatives
Coordinate select control, audit, operational risk and compliance initiatives
May require engagement with Risk Policy, Technologies, Risk Systems, the Business, and vendors
Ensure compliance with the policies, regulations, and strategic direction set by senior management
3-6 years of relevant work experience in MIS / Reporting / Data analytics within Banking / Financial Services / Analytics Industry
Data manipulation, extraction of data from huge / complex databases using SAS / SQL is required ( SAS hands-on experience is a must)
Design & development of complex reports , design of dashboards etc is required
Strong analytical aptitude and logical reasoning ability
Strong process/project management skills
Experience with both Macy's and FDR data sets preferred
Experience with Autosys / automation preferred
Excel , VBA and report automation skills

Retail Services Resume Examples & Samples

Partner with Risk Management, Operations and Systems/Technology teams to support execution of risk management strategies in adherence to credit policies and relevant regulations
Code, deploy and test new applicant credit risk strategies
Follow Risk Policy and Strategy Execution procedures for implementing, tracking and reporting on strategy implementations
Proactively search for and propose enhancements to processes and development
Participate in major and minor projects where risk systems support is required

Ea to the Head of Retail Services Resume Examples & Samples

EA Support to the Head of Service Sales Centre & Operations
Extensive diary management including booking meetings, managing conflicts and providing/following up on all required paperwork prior to both internal and external meetings
Being a point of contact and managing all incoming and outgoing correspondence in a timely and confidential manner
Answering client calls on behalf of the Head of Service Sales Centre & Operations. Escalating appropriately and ensuring a response has been provided to the client in a timely manner
Book domestic and offshore travel arrangements; including coordination of travel approvals, visas and preparation of itineraries
Coordinate meetings and calls (internal and external), book conference rooms, arrange catering and small events
Managing approvals for the staff expense reimbursements, American Express monthly statements and invoices
Assisting with PowerPoint presentations, formatting, creating slides
Printing, binding, scanning, gathering meeting materials
Liaising with key stakeholders
Ad hoc office management duties

Retail Services Resume Examples & Samples

Overall P&L ownership for a Premier Partnership/Portfolio
Relationship and Contract ownership
Manager of teams with direct partner contact
Interface with external partner senior leaders
Create and drive strategic vision
Coordinate cross-functional collaboration

Retail Services Manager Resume Examples & Samples

Implements standards and processes for managing on-going support of the technologies deployed at the stores with a focus on store operations. Provides escalation support, and timely clear guidance during business critical incidents
Drives team to create tools and a knowledge base for more timely and consistent incident resolution
Develops, shares, and leverages best practices across technologies and solutions
Prioritizes and manages new technologies solutions and services to support business needs in collaboration with Retail Development, Platform Engineering, Network Engineering
Understands the business needs that drive the advancement of technology at the store level
Partners with the business to identify technology opportunities for store operations
Influences the technology direction at the store level partnering with the business and technology teams
Works closely with other cross-functional teams to ensure timely resolution of issues
Collaborates with software development, infrastructure, QA and technology teams on release management practices, training, quality, and transition-in activities to ensure team is prepare to support additional functionality and technology
Defines business-driven Service Level Agreements (SLA’s) and implements metrics reporting to drive team performance
Leverages ticketing system to improve team performance, quality, and metrics reporting
Tracks ROI for business initiatives including cost, beneﬁts, and risk
Provides details on opportunity, cost, and value to optimize technology spend
Manages external 3rd party support services for effectiveness and achievement of Service Level
Works with business partners (internal & external) and IT to ensure optimum day-to-day technology performance
Job requires complex analysis, detailed technology and process design, and complex troubleshooting abilities, requiring a highly analytical mindset
Proficiency in negotiating Vendor contracts and managing Service Delivery with Vendors is required
Works closely with peers and technical and business cross-functional teams
Position is highly visible to the Columbia Retail business community and to customers
Errors in judgment or work performance could result in an adverse impact to the delivery of Retail services to our external customers
Heavy oral and written interaction with Retail, eCommerce, Infrastructure and Service Desk personnel is required
Excellent relationship management, interpersonal skills and written communication skills are required, including the capability to produce quality process documentation, deliver presentations, training materials and other written communications
Position is responsible for management of Retail Field Support (Tier 2) support personnel
Position actively manages 3rd party support vendors (Service Delivery Management)
Strong management skills of Retail support teams required
Incumbent must be proactive, results-oriented, with outstanding follow-up skills, possession of a strong work ethic, has a high sense of urgency and has the drive necessary to be successful in a dynamic, high performance environment
Strong knowledge of IT functions, services and responsibilities within a company with global business operations
Strong Word, Excel, PowerPoint, and Visio skills. Working knowledge of Microsoft Project. Familiarity with Remedy desired. Familiarity with Business Objects helpful
Strong business requirements gathering and documentation skills desired
Familiarity with Service Desk/Help Desk process and working knowledge of ITIL methodologies and concepts
Strong process development and documentation skills
Basic knowledge of testing methodologies and test case development
Must be detail-oriented and a self-starter; possess superior communication skills and leadership initiative
Strong negotiation skills and the ability to manage 3rd party vendors is required
Bachelor’s Degree preferred with emphasis in business, information systems, or accounting
5 - 7 years of managing Retail Support teams required
Knowledge of Retail brick and mortar environments required
Knowledge of eCommerce technologies and processes desired
ITIL Foundation certification desired
Experience may be considered in lieu of a degree
5 - 7 years of IT management experience required with a Retail emphasis, including at least three years of experience developing and documenting business requirements for small to medium projects, coordinating small to medium projects, and process engineering
3 – 5 years’ experience in the installation of New Store sites, remodelling of existing sites and decommissioning of Closed Store sites

IT Manager Retail Services Resume Examples & Samples

Understand the global systems solutions relevant to store operations and POS, to a level where they can build and configure IT devices
Provide technical expertise and support to project teams
Ensure the retail test environment is maintained and kept up to date
Provide technical support to regional teams and external partners
Ensure systems are fully tested and operating in accordance with functional requirements prior to deployment
Assist with problem resolution, ensuring assigned POS and back office IT related service desk tickets are dealt with on a timely and appropriate basis, with personal follow-up to ensure correct resolution and satisfaction with the store team
Ensure software changes are validated, tested, and subsequently deployed without issue

Retail Services Resume Examples & Samples

Able to directly influence technology, legal, business, and digital delivery teams in an extremely matrixed organization to guarantee the highest quality of the end product being delivered to market Actively participate in the “Digital Servicing” work stream and collaborate with DMC management, digital product business analysts, IT business analysts, business project managers and other project and technology delivery participants
Superior project management and communication capabilities, along with the ability to think creatively about the consumer servicing experience and its impact on our retail partners
Identify and communicate all operational project related requirements. Documentation including but not limited to business cases, WRs, BR/FRs, training documentation, reporting requirements, rep alerts, policies and procedure updates
Track and resolve Severity Issue resolution related to projects assigned to as needed
Drive and coordinate communication of issues as needed
Create presentation materials on assigned projects as needed
Act as a strategic thought leader in the project planning and implementation phases on the projects you are assigned to
Typically deals with complex and variable issues. Conducts thorough competitive research and analysis, weighing various alternatives and balancing potentially conflicting needs
This individual must build and foster strong working relationships with key business partners (i.e. Digital Delivery, BPMS, Customer Service, Paper, TS, Collections, Product Development, Risk, Marketing, Compliance, Legal, etc.) with respect to communication and coordination of key business initiatives/strategies
Product execution throughout the product development lifecycle including: authoring and prioritizing project initiation requests, partnering with cross functional teams to define and deliver servicing requirements, and working closely with Digital Marketing to ensure partner and business goals are met
Serve as DMC’s key stakeholder for approved product / platform enhancement projects
Collaborates with DMC’s governance function to ensure that product / platform enhancements are delivered with proper controls, and adhere to corporate / business practices and policies to ensure that all potential operational and reputational risks have been identified and addressed
Identify and participate in the analysis of new digital product / platform utilities (example: online chat) and analyze and define the benefits associated with these utilities
Assist with the analysis of product / platform issues and direct corrective actions
Collaborate with operations, technology groups, creative agencies, legal and compliance to define and deliver product / platform enhancements, share learnings and identify/resolve issues
This key role will be focused on digital initiatives driving towards the expansion digital capabilities, channel deflection and agent enablement within the Citi Retail Services business. Experience with account online, E-Services and/or mobile technology is an asset

Retail Services Svp Resume Examples & Samples

Working with the SPG Chief Decision Management Officer to identify and define DM’s support of business initiatives. Determine the appropriate priority and analytic effort in order to deliver timely solutions for a variety of initiatives
Initiate DM analytics and provide project leadership for all phases of an account lifecycle including: New Account Acquisitions, Early Months on Book, Existing Customer Sales, and Partner and Portfolio Analytics
Communicate analytic results to business partners in order to optimize marketing campaigns while maximizing profitable growth. Manage DM’s involvement in the PRW process and present findings to the Leadership Team to drive changes in strategy
Create strong cross functional relationships across SPG business teams and the SPG management team. Demonstrate strong collaboration and consensus building to achieve win-win solutions
Proactively monitor key performance metrics for the supported SPG portfolios – identifying risk and opportunities to key P&L drivers
Support the Business and DM Function in Audit and Business Control activities
Conduct periodic ad-hoc analyses as needed
8+ years of financial services experience in analytic role is required. Private Label Credit experience preferred
Bachelor’s degree in a quantitative discipline is required (i.e. Statistics, Mathematics, Finance, Economics or Engineering). MS/MBA preferred
Excellent problem solving skills to proactively address business questions with innovative data driven solutions. Ability to lead and execute business initiatives
Strong ability to build partnerships with cross-functional teams in order to drive optimal business solutions thru collaboration
Strong project management skills to focus on multiple key priorities and drive impactful business solutions in a fast paced working environment
In-depth understanding of P&L statement and key drivers, Proficiency in Microsoft Office applications, and Knowledge and Experience of analytic tools (i.e. SAS, SQL, regression, segmentation, decision tree, simulation etc.) is required

Retail Services Resume Examples & Samples

Partner and lead efforts in developing execution strategies to ensure delivery of the Commercial, Home Improvement and Kmart business plans
Partner with internal Citi departments to manage prioritization of initiatives internally and with Partner
Serve as a primary day-to-day liaison with partner’s Commercial, Home Improvement and Kmart businesses regarding execution of projects and prioritization
Act as the central point of contact for issues and resolutions on program and governance items
Work with Control and Compliance groups to manage and monitor Citi and partner policies and procedures
Work with cross functional teams across Citi Retail Services to continuously improve the customer experience, including technical, marketing and business enhancements
Build and maintain a master list of portfolio changes and policies driving the change
Contribute to efforts for the Partnership Management team for internal and external audits
Strong working knowledge of card industry
Must have 3+ years of experience in marketing, product or project management and 3+ years of client/relationship management experience. Private label credit or bankcard industry experience preferred
Ability to lead and partner with other areas in meeting the Partners needs
Solid working knowledge of regulations focused on the Financial Services area
Working knowledge of analytical, financial, and problem management skills

Retail Services Resume Examples & Samples

Oversee key project based relationships with partner, internal stakeholders and all functional teams as it relates to all project management initiatives
Meeting and project support with internal cross functional teams focused on driving profitable partner sales and portfolio profitability
Proactively prepare for, and coordinate joint partner and internal planning processes that develop and track mutual performance objectives, financial targets, and critical milestones
Coordinate involvement of COE’s including marketing, risk, decision management, operations and IT in order to meet project and performance objectives and partner expectations
Assist in championing organizational consensus in support of the client's objectives, including customer service, technology, and overall business processes
Provide clients with exceptional service and coordinate delivery with COE's
Experience working with external clients
Comfortability working in a matrix environment
Strong leadership, communication and people management skills
Must be self-motivated with strong organizational skills

Retail Services Resume Examples & Samples

Manage overall marketing project list with partner; facilitate weekly team meetings to keep projects on track
Own core marketing disclosures and maintain updated disclosure database for internal team / partner
Optimize partner statement marketing in collaboration with partner / internal teams; manage statement onsert approval and facilitate Spanish translations
Own marketing performance dashboard and development of monthly “learnings loop” / partner meeting agendas / documents
Maintain Shop Your Way points log to ensure proper reconciliation with partner
Manage merchant coupon requests for existing cardholder marketing campaigns
Assist with monthly budget reconciliation
Assist with marketing program implementation
Foundation in direct marketing
Strong team player; ability to successfully interact with and influence others

Retail Services Resume Examples & Samples

Senior Business solutions leader and primary contact for assigned partner portfolio General Managers and their leadership teams
Creates and manages the overall strategic solutions roadmap for our partners and reports out status as part of the portfolio General Manager’s strategic council in partnership with the IT Relationship BA
Acts as an overall solutions owner in all phases of the feasibility, approval, solutions sizing and prioritization process
Act as the partner-facing Business solutioning expert and point of contact
Champions solutioning by defining scope and requirements, isolating key issues, reviewing and gaining organizational and partner acceptance for possible solutions
Acts as liaison between the business and technologists responsible for the delivery and performance of the platforms, products and services
Presents solution recommendations for approval within the defined PIR/BPO processes
Conducts in-depth evaluations of complex business processes, systems, industry, retailer and legal/regulatory standards and practices
Identifies and develops program wide initiatives to benefit multiple partners, ensuring cross partner visibility and leveraging of Citi operational efficiencies and best practices
Builds and sustains interaction models with all essential teams supporting the design and implementation of solution objectives across partnerships and the Citi organization
Influences and negotiates with senior leaders across functions internally and externally with partners
Works with partner management to drive timing and alignment of partner resources required in the delivery of prioritized projects
Participates in partner business review meetings with internal and external partner contacts
Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts

Collections Representative Card & Retail Services Resume Examples & Samples

A high school diploma or equivalent
May require overtime and schedule adjustments based on business need
Good verbal communication and negotiation skills
Proficient use of computer based programs in a fast paced environment

Retail Services Resume Examples & Samples

Identify and work with stakeholders to define and document project scope and business requirements
Work closely with business users from Risk, Marketing and Decision Management, Finance and IT to define and document project scope and business requirements
Work with delivery teams to come up with estimates for level of effort
Facilitate and document As Is/To Be process flows and gap analysis of business process
Elicit, analyze and document clear concise, detailed business requirements
Ability to understand and deep dive into the current applications to map business requirements to functional requirements
Research and map input sources and fields , source to target mapping needed for business application needs
Ensure traceability of business requirements to functional requirements and produce high level designs
Interacts, communicates effectively and builds strong working relationship on an ongoing basis with business and IT partners
Work closely with Audit team for project testing strategy and plans
Plan, coordinate and execute User Acceptance Testing (UAT) to ensure solution delivered meets business needs
Develop and lead the post install production validation
Facilitate, research production questions or business inquiries from user groups
Assist in identifying / triaging issues and work with the delivery teams to resolve
Experience in being business analyst for projects of medium to large complexity
Provide oversight to 1 or more junior resources
Knowledge transfer and mentor junior resources
BA/BS in any educational field with 5+ years as a Business Analyst
Ability to articulate and translate ideas and concepts into solid business requirements
Strong analytical, communication and written skills
Proficiency in SQL; utilizing for data analysis statements
Experience generating Source to Target mapping documentation
Excellent planning and follow-up skills and ability to meet aggressive deadlines
Creative, strategic thinker, solutions-minded , Decisive and results oriented
Experience using MS Office (Word, Excel, Visio, Excel, PowerPoint), SharePoint and QC
Ability to function as a team member and work with many different stakeholders at all levels
Having worked in financial industry and Risk organization is a strong plus, experience with credit card industry is plus
Ability to work in a fast-paced environment , Self-starter and quick learner

Retail Services Resume Examples & Samples

5+ years of experience in a content strategy or similar field
Understanding of the web development project lifecycle
Expertise in information architecture and content strategy, in addition to excellent writing and branding skills
Successful experiences in large corporations advocating for the customer, brand and user experience
Deep understanding of content strategy, editorial strategy and content governance
Working knowledge of user experience design, web delivery processes and digital mediums
Successful experiences partnering cross functionally with interaction designers, visual designers and product teams
Must have working knowledge of CMS industry standards. Experience working in an Interwoven TeamSite environment is a huge plus
Experience developing content use cases or other equivalent business-side project artifacts
Experience executing a content strategy for a large-scale organization
Ability to work independently in a high-pressure, fast-paced environment
Strong collaborative and leadership skills
Bachelor’s Degree in English, Communications, or relevant field required
Provide expertise in content strategy, editorial strategy and content governance
Support the Digital Marketing team by assisting in shaping a content strategy that will support the business’ future state goals
Articulate content strategy into business and functional requirements
Foster better understanding of content strategy and content processes across project stakeholders and project team members
Establish and maintain content ownership practices
Partner with Digital Delivery and Creative teams to ensure appropriate processes are in place for successful execution of an over-arching content strategy on a project-by-project basis
Advise D3 on appropriate supporting strategies, such as metadata strategy, taxonomy, etc
Collaborate with Business Solution Architects on CMS enhancements to better support strategies
Create and maintain appropriate content strategy documentation at program and project levels
Recommend process improvements as appropriate to better care for DMC’s overall content health
Participate in project solutioning to ensure content strategy is appropriately applied
Collaborate with stakeholders on the creation and maintenance of a use-case library

Retail Services Svp Resume Examples & Samples

Ten years business experience
Demonstrated leadership skills. Significant Organizational and Project Management - requires solid track record in managing complex business & partner needs. Previous experience leading/managing team of direct reports, including goal-setting and effective performance management
Superior communication/presentation & influence management skills; must have ability to effectively communicate with all levels of management, across all functional areas, and with partners
Ability to work well under tight deadlines in a fast-paced, team-oriented, intense environment
Masters degree preferred

Retail Services Resume Examples & Samples

Full secretarial and administrative responsibilities – Arrange travel plans
Manage calendar
Coordinate/schedule appointments
Verbal and email reminders of key meetings/events in advance
Telephone and email communications as well as significant interaction with senior management and their assistants
Incoming/outgoing mail; Filing system set-up and maintenance
Prepare and review expense reports for compliance with corporate guidelines
Process invoices and order supplies and equipment
Prepare charts/presentations using Powerpoint, Excel, Word, etc
Periodic drafting of correspondence (letters, memos, reports, presentations)
Minimum 5 years administrative assistant experience
Strong proficiency in Microsoft Office software (Outlook, Word, Excel, Powerpoint)
Excellent written/oral communication skills
Accuracy, attention to detail and ability to work independently with minimal direction and supervision
Proactive. Ability to interact with senior management
Enthusiastic with excellent interpersonal skills
Must be detail oriented and be able to handle multiple projects simultaneously

Retail Services Resume Examples & Samples

Lead overall development and coordination of agenda, materials development, meeting facilitation and follow-up management of CRO, Risk Committee, Credit Underwriting and staff meetings
Manage the organizational oversight of this ~240 FTE organization including financials, training and development, hiring and retention
Develop and execute an overall communication strategy for both internal and external conferences, town halls and other publications
Coordinate requests from other seniors and work collaboratively with their offices on meeting agendas and requests
Establish and nurture relationships with individuals across Citi at all levels, businesses and locations, providing a broad understanding of the organization
Demonstrated ability to exercise excellent judgment and maintain confidentiality with highly sensitive information
Monitor management’s progress in achieving stated objectives and ensuring effective communication of progress as needed
Maintain effective communications to all stakeholders, ensuring team interaction model is transparent and effective
Participate and influence management discussions, strategy and approach
Graduate degree in Business with a strong background in Finance or Analytics
10-15 years of demonstrated successful management experience
Business manager mindset, with proven track record of outstanding judgment and results
Strategic and project management capabilities coupled with strong analytic and financial acumen
Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency
Strong interpersonal, influencing and written/verbal communications skills
Outstanding people leadership skills, able to envision an enhanced future state and motivate and inspire others to create it

Retail Services Resume Examples & Samples

Partner with Best Buy and internal teams to create sustainable business and marketing strategies to drive client and company growth
Develop and implement effective marketing strategies to achieve business growth, with a focus on digital marketing to drive sales and support key partner and business initiatives
Develop and drive business priorities including, product, price, and promotions
Provide new and innovative programs to grow retailer sales and Citi credit sales and penetration
Continuously evolve digital marketing strategy and identify best practices to drive sales and cardmember engagement
Gain clear understanding of consumer behaviors
In partnership with Analytics team, develop consumer segmentation strategies to improve marketing efficiency
Capitalize on retailer distribution and brand assets to drive marketing and growth opportunities
Develop client presentations to drive acceptance and participation in marketing programs
Facilitate departmental interaction to obtain improvement in financial results including portfolio performance and increased sales
Through influencing and/or matrix management, lead and develop high performing marketing professionals
Develop and manage market research initiatives and implement findings to improve effectiveness
Manage the marketing budget and return on marketing investment
Drive new channel and campaign opportunities
Manage/oversee creative processes for related marketing communication projects
Track, measure, analyze, and implement learnings across program results
Institute continual process improvement
Be a Growth champion within the business
Create a data-driven, customer centric marketing team
Bachelors or Master's degree in Marketing or Business Administration with a minimum of 10-12 years experience in a financial services marketing role
Credit Card experience preferred
High caliber individual with previous experience managing total end-to-end marketing programs
Previous leadership track record in Marketing
Understanding of both partner relationships and retail environments
Strong Direct Marketing experience, with emphasis on email and digital marketing channel
Demonstrated success in developing, implementing and executing a variety of marketing programs/products in which impactful results were achieved
Demonstrated ability to think strategically coupled with detail orientation
Refined analytic, execution, relationship building and leadership skills
Strong negotiation and influencing skills to manage and partner with client groups internally and externally
Proven effective advertising agency and budget management capabilities

Retail Services Resume Examples & Samples

Bachelor's degree in Business, Communications, Marketing, or Finance. MBA desirable
Must have 5+ years of experience in marketing, product or project management and 3+ years of client/relationship management experience. Private label credit or bankcard industry experience preferred
Strong interpersonal and written/oral communication skills
High-energy, self-motivated individual with the ability to drive results with a sense of urgency, ownership and accountability
Ability to promote teamwork and collaboration at all levels of the organization
Forward thinker with the flexibility to adapt to and drive change in a dynamic business environment
Strong ability to prioritize effectively and handle multiple, diverse projects simultaneously
Strong Word/Excel/PowerPoint skills preferred

Retail Services Retail Services & Utility Co E Head Resume Examples & Samples

Responsible for smooth operations, delivery, governance and oversight of the CoE
Advise/update the senior management on strategic development and key planning issues in Mumbai from talent, budget, capacity and infrastructure perspective and make recommendations on major decisions including formulation of policy. Partner with the mangers of respective verticals for establishment and seamless management of the talent and work delivery. Oversee infrastructure set up, hiring and ensuring smooth transitions
Partner with HR and business partners to drive talent as a critical enabler. Ensure key talent priorities for CoE are aligned with the business strategy and priorities
Developing relevant reporting structures to ensure that the business units get adequate and timely coverage / information to avoid any communication / oversight gaps
Maintain the expense monitoring, invoice validation and payment process discipline for Mumbai Center and establish a robust Financial Planning and Analysis for Mumbai Center expenses to identify areas where expense efficiencies could be improved
Represent the CoE in various management forums, BRCC and manage the compliance and regulatory obligations as per CSIPL policies within India. Act as the key interface with the business stakeholders for all matters pertaining to the CSIL. Working with local Legal, Compliance and Finance teams to define / modify the processes as required for seamless operations and delivery
Continuously strive to improve the engagement model between employees in Mumbai and US
Provide leadership, coach and guide the employees in functional matters, important to have good functional / business understanding
Create and provide opportunities across teams / geographies / functions to enable development of well-rounded next line of leadership
Establish very strong and efficient hiring practices to attract best in class talent
Champion a collaborative culture and provide inspirational leadership to create a healthy work environment
Establish robust & consistent governance framework & process with all key stakeholders covering topics such as MCA, COB, Information Security, Data Privacy, adherence to all internal and external controls frameworks, training etc. Define the way forward for the growth of the Mumbai CoE from infrastructure support and capacity perspective
Takes personal responsibility to lead by example. Understands and appreciates diverse backgrounds. Demonstrates strong ethics
Effectiveness in working within a matrix organization is essential
Strong influencing skills that help drive organizational change are a must
Should be an articulate and effective communicator, with an energetic and approachable style
Candidates must have effective negotiation skills, a proactive and 'no surprises' approach in communicating issues, strength in sustaining independent views, and the ability to work effectively at the highest levels of the organization
Contributes to a positive work environment. Shares knowledge and supports diversity
Education Required: Bachelor’s degree in any of the quantitative discipline: Mathematics, Economics, Operations Research, Business Finance, Statistics
Master’s Degree in Finance / Mathematics / Management is preferred
Required Years of Related Experience: 15+ years of experience
Minimum of 10 years of management experience will be necessary to be able to provide leadership while interfacing with the country, regional and global functional senior management team in NAM and APAC region
In-Depth understanding of Talent Management and governance functions
Experience in similar COE set ups either in a functional leadership role or as a line manager with strong exposure to Talent Management, Governance, Risk is preferred

Global Consumer Banking Retail Services Resume Examples & Samples

Provide leadership to the management of Basel III Capital across Retail Services
Analytical – synthesize data and processes to achieve objectives and answer key business questions; translate and align overall business goals to specific projects and actions
Communication/Influence – convert quantitative analytics into qualitative recommendations and influence leadership decisions; develop informative presentations which are both professional and message-focused
Drive/Initiative – lead projects from conception through implementation; drive teams to adhere to ambitious timetables
Relationship Building – work across functional teams in order to create and deliver effective results; network with corporate functions in NYC
Technical knowledge of Basel III and credit card valuation profitability
Financial Modeling - be able to create innovative and accurate models that support business strategies
Proficiency with Microsoft Office suite of products, including Excel and Powerpoint

Retail Services Resume Examples & Samples

6-10 years supervisory experience in operations environment
1 plus years of credit/lending experience, preferred
1 plus years Fraud Operations experience, preferred
Ability to accomplish work through influence / relationships
Ability to work in ambiguous situations to deliver results
High degree of individual initiative / self motivation
Ability to build and maintain business relationship with the Retail Partner

Retail Services Resume Examples & Samples

Participate in developing the infrastructure needed to support a National Field Sales Organization
Partner with Portfolio Management teams to develop and execute tactics that will facilitate the achievement of credit goals, i.e. credit sales, new accounts, penetration, etc
Manage a staff of up to Regional Sales Managers (RSM), including interviewing and hiring, salary adjustments and promotions. Provide oversight to all field activities to ensure proper training, coaching and career development
Develop a strategy/contact model for the RSM Teams and their staff, which will consist of 10 Field Sales Managers per RSM
Develop and implement a District and Store coverage strategy that will meet the guidelines established by the Partner and Partner Management Teams
Responsible for overall field execution of credit initiatives and achievement of established goals
Collect and communicate market intelligence around best practices, customer feedback and market competition in assigned region
Develop and manage cost center budgets and expenses
Develop and maintain relationships with internal partners and Retail Partners
Responsible for timely response and resolution to escalated credit issues and concerns
Bachelor’s Degree. Master's Degree preferable
7 + years in a managerial role within sales/credit field
Prior field sales and/or client development experience
Must be highly self-motivated

Retail Services Resume Examples & Samples

Create and execute Partner Management organization strategies to support growth and drive consistency within Retail Services business. Develop appropriate process and metrics to evaluate effectiveness of strategies and execution of strategies. Recommend changes and adjustments to processes and approach when necessary
Develop comprehensive competitive assessment process and executive reporting package for both credit card and retailer industries. Responsible for understanding and incorporating ongoing business needs and reporting
Partner with Portfolio General Managers and teams to execute agreed upon strategies, drive business wide initiatives and determine areas of opportunity and/or risk for future focus
Provide Retail Services view of health of economy and consumer spending trends through the development, tracking and reporting of consumer spend and status data to internal and external audiences
Serve as Business Development liaison on relevant Partner Management projects and presentations
Create reporting and presentation materials for various internal and external management meetings, presentations, and business reviews. This requires understanding of business strategy and an ability to partner with General Managers to effectively represent the current business environment, from a retail and regulatory perspective
Develop, implement and own internal partner focused communication strategy. This includes messages and tactics to engage both retail partners and internal employees. Measure effectiveness and drive ongoing metrics to improve organizational impact
Create and manage events and public relations strategy for Partner Management team. Determine special events that should be supported and attended and determine opportunities for Partner Management team to gain exposure in both the financial and retail industries
10+ years business experience in credit card industry with strong understanding of retailers
Demonstrated thought leadership, strategic agility and ability to successfully implement strategies
Strong project management, organization and time management skills
Exceptional communication and presentation skills; must have ability to effectively communicate with all levels of management, across all functional areas, and with partners
Strong analytical and cognitive skills
Ability to lead projects/team across a highly matrixed organization
Excellent time management and organizational capabilities. Must be able to matrix manage
Bachelor's degree is required

Retail Services Resume Examples & Samples

Oversee key project based relationships with partner, internal stakeholders, Network Provider and all functional teams as it relates to all project management initiatives
Partner with Best Buy Training and Citi Field Team to develop comprehensive credit training strategies to develop store associate engagement and facilitate a compliant sales environment
Work with COEs in and prepare required internal control exercises
Manage portfolio team’s relationship with Visa

Retail Services Resume Examples & Samples

Interface with Internal & External Partners to design data driven analytic and reporting solutions primarily using SAS (reporting, dashboards, mobile, cubes, etc)
Build Leading & Lagging MIS Insights to interpret market trends utilizing knowledge of First Data Resources (FDR), Credit Card Data (definitions and derivations), Credit Bureau attributes, Acxiom, Dunn & Bradstreet demographics and firmographics
Partner with internal and external business leaders to identify business opportunities utilizing financial metrics including Net Present Value, Payback Period, and Return on Assets
Craft presentation decks and presenting results to Internal & external clients
Develop relationships across the Retail Services organization to leverage and share best practice

Retail Services Resume Examples & Samples

Own business responsibility for the assigned product(s) including end‐to‐end customer & partner experiences
Develop business plans, implementation strategies, forecasts and performance scorecards for assigned product(s) or services - working across partners and cross-functional disciplines
Responsible for defining comprehensive and holistic requirements; from a business perspective to ensure addressing market/merchant needs, and cross-opportunities for Citi Retail partners
Work with Project Delivery, IT product specialists & Operations to ensure proper integration with internal systems, definition of efficient operational processes etc
Under the guidance of Senior Business Solutions and Senior Product Manager, develop strategies to establish, enhance or distinguish competitive products and services with our partners
Create and maintain product documentation for internal and external use - to support and sell capabilities
Manage the Governance processes for the assigned Product(s); Establish baseline & best practices guidelines for product implementation, testing/certifications
Organize and coordinate the market research; document results to create business case that supports proposal to develop new products or existing product enhancements
Ensures compliance with all legal, IS and regulatory policies and practices
Successful candidate will be self-driven, highly motivated, and comfortable interacting at various levels of organization all the way up to executive management; and external partners and vendors, with versatile styles
Experience in defining business/technical strategies & concepts; working with variety of business, technical, operational, marketing and legal/regulatory staff is preferred
Able to manage multiple priorities with competing deadlines
Possess strong organization and planning skills with an ability to quickly adapt to change
Able to influence in a highly matrixed and rapidly changing environment
Continually learn and evolve to meet the needs of our partners and cardholders
Ability to apply analytical processes, ingenuity and creativity to problem analysis and resolution of issues
Passionate about innovation and knowledgeable about evolving Retail & Financial space, Tools and Experiences
5 - 7 years of experience in Business, Marketing, Product Management or IT. Knowledge of credit card industry preferred
Bachelor’s degree; Advanced Degree (MS or MBA) a plus
Familiarity with P&L's and other financial and analytic data a plus

Retail Services Resume Examples & Samples

Responsible for development and management of on-going strategic marketing planning and tactical initiatives in support of a large, leading retail card program
Identify and work cross-functionally to implement campaigns and initiatives that support partner sales growth and maintain Citi credit penetration rate
Collaborate with Partner Management peers to develop and maintain strong partner relationships
Provide solutions to business opportunities that strengthen Citi/partner relationships
Develop and manage annual marketing plans to support retailer initiatives and optimize credit sales
In partnership with CMO, Decision Management and Partner Management, present marketing strategies to senior partner contacts (marketing and other business leads) and obtain buy-in
Collaborate with partners to develop strategies that optimize Point of Sale account acquisitions, drive sales, and improve card member usage and retention
Manage day-to-day marketing relationship with various partner contacts from VP-Marketing to various support level marketing roles to ensure strategies and programs are executed
Lead in-store marketing strategy, while partnering with External Sales team to build Co-brand strategy and ensure execution of programs that meet the portfolio’s goals
Create and manage partner marketing budgets to maximize return on investment through analysis of promotional efforts and programs
Manage implementation of marketing plans through partner team, providing thought leadership and client direction to functional groups
Identify opportunities for card value proposition and loyalty program enhancements and partner with Marketing COE’s to bring recommendations and added value to the partner
Assist with developing the Digital credit strategy opportunity for both retailers working with Marketing COE to bring new strategic ideas and benchmarking to the partner
Lead process shepherding marketing collateral review & support through business for approval from key stakeholders (business team, legal, compliance, etc.)
Lead team strategy for card value proposition and loyalty program enhancements and partner with Marketing COE’s to bring recommendations and added value to the partner
Collaborate with other Retail Services and Citi businesses to bring unique opportunities to the partnership
Working closely with the partner to identify, develop and implement omni-channel marketing opportunities that drive growth and meet the strategic objectives of the partnership. This includes both the ongoing management of existing ongoing campaigns, while also finding new opportunities that not only improve the customer experience, but also increase sales and loyalty
Develop integration strategies with partner’s tender neutral loyalty program that drives retail card preference, while increasing card penetration rate
Drive strategies and programs that fully integrate credit into partner’s retail strategies, including in-store associate engagement and digital, to ensure a seamless retail customer experience
Partner with Decision Management to leverage customer data to both optimize campaign targeting and develop new growth channels
Increase store visits and card activation from new accounts early in their cardmember lifecycle
Reduce sales attrition while encouraging ongoing sales engagement from the top performing accounts

Retail Services Resume Examples & Samples

Risk management for revolving and invoice based/net pay products
Management of team - up to 10 risk managers and analysts
Ownership of commercial analytics and action plans that includes deep data analysis to unveil emerging trends, potential risks and recommendations for optimization
Coordination of new account acquisitions strategies and processes. Craft risk requirements to define custom risk strategy changes. Develop technical requirements for risk strategies and manage implementation through credit decision engines
Management of commercial credit policy. Maintain credit policy and manage initiatives to ensure consistency and compliance, including validation and testing of risk management policies and strategies
Comply with policies & regulations. Participate in control, audit and compliance initiatives
Work closely with operations, risk execution, marketing, finance, and decision management teams on commercial portfolio initiatives
Daily client communication with partners

Retail Services Resume Examples & Samples

Developing and maintaining the data infrastructure to support all initiatives
The candidate will prepare and present their respective risk reviews to senior business managers on a monthly basis
Frequent partner interaction, daily communication with the business and group risk management leadership, as well as the portfolio and business GM, CFO, CMO and Operations leaders
5+ years experience in credit card risk management or equivalent training and experience preferably in the financial services industry
Ability to obtain support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders

Retail Services Resume Examples & Samples

) Development and on-going management of CRS cross-franchise ECM Plan
) Delivery against ECM roadmap and goals within budget, on-time and meeting contribution targets
) Become the SME for ECM opportunities/initiatives, monitoring competitive environment, developing best practices and automating where and when appropriate
) Manage ECM scorecard – Sales, Receivables, Revenue, Wallet Share, etc
) Ensure strategies are aligned with the Partner objectives and remain mindful of end user needs/experience
) Drive strategy and delivery to ensure cross-franchise capabilities, consistency and compliance while articulating the right sequencing of offers to drive maximum/optimal contribution
) Manage a team of program managers responsible for the development and execution of existing cardmember and balance consolidation campaigns
) Work with CMO team to understand and drive portfolio/marketing strategies to increase cardmember activation, sales, receivables, revenue
) Identify and leverage industry, Citi and Retail Services best practices across portfolios, sharing findings and opportunities across the organization
) Partner with CMO teams to fully understand partner needs and work to identify expansion opportunities within franchise partners
) Manage all audits to Citi Quality Standards
) Ensure adherence to all Compliance & Regulatory Standards

Retail Services Resume Examples & Samples

) Development and on-going management of CRS Loyalty Assets
) Creation and management of CRS plan of record – balancing customer insights, industry insights and thought leadership initiatives to maximize through put
) Build a team of SME for Product Value Proposition, Loyalty and Delivery opportunities/initiatives, monitoring competitive environment, developing best practices and articulating a forward vision for CRS
) Drive strategy and delivery to ensure cross-franchise capabilities, consistency and compliance while articulating the right sequencing to drive maximum/optimal contribution
) Manage a team of managers responsible for the development and execution of core loyalty, value proposition and delivery initiatives
) Work with CMO team to understand and drive product strategies to increase cardmember activation, sales, receivables, revenue
Strong team player; ability to lead, partner and negotiate with cross functional teams and across organizational boundaries to successfully deliver client needs
Intellectually curious, proactively seeking and developing new opportunities
Presentation and exerting influence
Relationship building skills both internally and with external clients / partners

Retail Services Resume Examples & Samples

Is responsible for execution of either a specific List Processing function or an entire processing specialty across multiple delivery channels (e.g. direct mail, email, statement, etc.), or any special project assigned by Senior Management
Will assist management with the review of ad hoc Project Requests and work with the business contacts to ensure the requirements are complete and ready for execution
Able to independently manage all job steps associated with multiple delivery channels or special projects within a List Processing functional specialty, including Team Lead responsibilities
Provides cross-functional leadership, leveraging in-depth knowledge in a functional specialty or multiple delivery channels, serving as a resource for best practices
· Interacts with other teams within List Processing on matters regarding processing standards and procedures, audit requirements, statistics, knowledge discovery and data modeling
Maintains a close working relationship across various functional areas – Marketing, Risk, Credit Policy and Decision Management – in ensuring timely response to business needs and requests
As needed, operate as team lead to organize work or processes across multiple database marketing managers/peers (may include matrix but not direct people management)
Database professional with experience in list development, preferably within the financial services industry
Experience leading a team and/or major project development/implementation
B.S. or B.A. preferably in a math or computer science related field
8 to 10 years external or 2 to 5 years internal Citi Cards, or other relevant work experience
High-level of expertise in SAS is essential
Experience with Unix and mainframe processing platforms
Ability to work on a team or individual setting
Ability to work in a dynamic, ever-changing production environment
Keen attention to detail, with a focus on quality and accuracy
Ability to learn & implement new technologies, campaign automation platforms

Retail Services Resume Examples & Samples

Serve as SPOC and SME for expanding high-end appliances channel within large electronics retailer
Provide dedicated support to channel stores (approx. 30 stores)
Execute action plans at Store levels with focus on integrating credit into store culture, driving increased credit sales, penetration and new application performance
Facilitate resolution of store and channel issues
Maintain a communication network both within Citi Retail Services and the assigned business channel and larger retail partner
Required office equipment and supplies will be provided
Ability to work during peak retail hours/weekends

Retail Services Resume Examples & Samples

Bachelors degree, MBA desirable
Marketing experience with private label credit cards, co-brand cards, loyalty programs and other financial products
10+ years of new business development experience
7+ years of merger, acquisition, and divestiture experience
Proven leader capable of managing multiple projects
Experience in developing and negotiating creative financial structures and complex contracts with new and existing partners and other third parties
Track record of success with demonstrated skills in sales, credit, finance and customer relationship management
Track record of leading large complex cross-functional teams through the business development and partner renegotiation
Effective team player - ability to lead and partner with other areas (finance, risk, marketing, operations)
Strategic thinking skills
Strong networking capabilities
Strong analytical, financial and problem management skills

Retail Services Resume Examples & Samples

Review, prioritize, rationalize and pursue new business opportunities within assigned verticals
Maintain proactive calling efforts to ensure robust prospect pipeline, coordinated with Vertical GM
In conjunction with EVP, Business Development, lead strategy setting and execution of business plans for high priority prospects
Lead coordination of new business process, to include building/managing/updating cross-functional team, managing deal process (pipeline reporting, kick-offs, IPPMs, interface with client and advisors, seeking approval), external presentations (PowerPoint development, integration of creative, enlisting functional input), negotiation (term sheet, documentation, preserving returns), and closing of new partnerships (1-2 per year)
Advocate for prospect and become primary interface with Citi Retail Services leadership team and functional leads in seeking internal approval
Provide clear direction to Business Development support personnel in support of new business development, specifically identifying resource/support needs, providing timelines, and in conjunction with EVP, Business Development, holding support personnel accountable for quality results
Develop deep relationships with key C-level influencers (retailers, advisors, associations, other Citi business units)
Integrate Citigroup product offerings as part of a robust financial solutions package as part of the new business activity
Travel is expected approximately 50-75% of the time
Position located in either Elk Grove Village or can be in other key Citi Retail Services hiring centers (LIC/NY, ATL, Irving)
Sales or Marketing experience with retail private label credit cards, co-brand and other financial products – Retail Services experience preferred
8-10 years of financial services experience, preferably with prior experience in retail and or credit card business development
Experience supporting teams through business development and partner renegotiation
Strategic thinking skills and strong communication and negotiation/influencing skills

Retail Services Resume Examples & Samples

Contribute to the Business Requirements Documents and associated project documents (e.g. project plan) which could include project plans, Project BRDs, ECM packages and audit/validation documents
Bachelor Degree required; 8+ years of financial services experience is preferred
Proficient in FDR, desired familiarity also with IBS
Experience in User Acceptance Testing and project validation is preferred
Solution oriented and self-starter with ability to work independently and in a fast paced environment
Solid project management skills to focus on multiple priorities and drive impactful business solutions in a fast paced working environment
Effective presentation and communication skills with the ability to summarize findings to both technical and non-technical audiences
Must have strong communication and interpersonal skills, be organized, detail oriented, flexible and adaptive to matrix work environment

Retail Services Resume Examples & Samples

10+ years of relevant experience, including people management
Past success in identifying ways to improve processes, programs, campaigns, etc
Solid foundation in direct marketing
Digital marketing experience
Excellent interpersonal and influence management skills
Ability to communicate business rationale to internal & external counterparts
Familiarity with retail; ideally, experience working with retailers and/or in a retail environment
Strong written and verbal communication skills, including presentation development and delivery
Strong team player; ability to lead, partner, and negotiate with cross-functional teams and across organizational boundaries
Demonstrated history of leading high performing teams

Retail Services Resume Examples & Samples

Lead efforts in developing execution strategies to ensure delivery of the Best Buy business plan
Conduct broad assessments of business needs, partnering with department heads to develop appropriate strategies to address those needs, and then driving to decisions that provide the desired benefits
Identify process and business efficiencies for portfolio programs. Build business case for implementation and facilitate execution
Facilitate the creation of presentation materials for various management events, including conferences, internal presentations, and business reviews
Partner with Business Optimization and Delivery team to manage prioritization of initiatives internally and with Partner
Serve as the primary day-to-day liaison with partner regarding execution of projects and prioritization
Act as the central point of contact for issues and resolutions with Partner on program and governance items
Work with cross functional teams across Citi Retail Services to continuously improve the in-store customer experience
Lead efforts for the Partnership Management team for internal and external audits
Ability to lead and partner with other areas in meeting Partner needs

Retail Services Svp Resume Examples & Samples

Serve as lead interface with Citi leadership and the partner on existing cardmember marketing (ECM) strategies – gain leadership and partner buy-in
Drive incremental partner sales, “external” sales, and a larger share of the customer’s wallet through relevant rewards/offers
Establish a clear strategic vision for cardmember engagement and collaborate with cross-functional teams/direct reports to implement
Critically evaluate core ECM programs and identify opportunities for enhancements/improvements. Areas of focus should include program types, offers, segmentation, creative, frequency, channels, messaging etc
Collaborate with centralized Marketing Program Management to determine how to streamline/automate program execution and create efficiencies
Leverage analytics and collaborate with Decision Management to determine areas of opportunity for sales growth / cardmember engagement based on data
Leverage research to determine optimal communication strategies, meaningful offers, and messaging that drives the best response
Manage and optimize multi-million dollar marketing budget
Determine how to best utilize the card rewards program through “earn” and “burn” strategies to drive cardmember engagement
Foster collaborative engagement across matrixed Centers of Excellence
Develop team members through coaching, exposure opportunities, and new challenges
Ensure team compliance with all Citi processes for program execution
Bachelor’s degree, MBA desirable
10+ years of relevant experience, including people management; preferably experience with existing customer engagement and/or rewards/loyalty programs
Demonstrated history of strategic thought leadership
Solid foundation in direct marketing, preferably in financial services or retail
Experience managing partner relationships and/or interfacing with clients
Ability to communicate business rationale to internal & external counterparts and leadership
Good financial / analytical skills; solid understand of P&L drivers; comfort level with data
Positive, “can do” attitude
High level of accountability

Program Manager, Retail Services Resume Examples & Samples

Capable of communicating, building and maintaining strong relationships with stores and corporate business partners
Gains buy-in easily among all stakeholders through strong communication
Exhibits an ability to work both independently and in a team
Follows through and keep others apprised of program status
Must be able to speak effectively before groups and executives at all levels within the organization
Strong sense of urgency and the ability to work within deadlines
Prioritizes and plans work activities, uses time efficiently and develops realistic action plans
Possesses strong business acumen, organizational awareness and sense of urgency
Highly goal and accountability oriented
Ability to make process improvement recommendations based on the needs of the stores
Bachelor's degree preferably in business, marketing or related field
5 years of formal or informal project management experience
Minimum 3 years retail management experience
Experience supporting stakeholders in the implementation projects
Strong PC skills including Windows, Excel, Power Point, Adobe

Retail Services Resume Examples & Samples

Develop and manage retail and professional sales plan strategy for national / territory field execution to accomplish corporate revenue objectives
Manage a staff of 6 to 10 Store Credit Managers, including interviewing and hiring through to ongoing performance management. Provide all field representatives with proper training, coaching and career development
Responsible for field execution of credit initiatives and accountable for achievement of credit goals and objectives, i.e. sales, new accounts, share, associate development, etc
Work with key stakeholders to develop and implement a strategy/contact model for the Field Sales Representatives that will meet the guidelines established by the Partner and Partner Management Teams
Responsible for analyzing weekly and monthly sales reports, understanding field performance, and implement action plans to ensure sales objectives are achieved
Establish a national rhythm, in conjunction with other RSM, to impact field leaders and promotional sales/marketing objectives while monitoring all field sales achievement versus sales plan
Assist in development and implementation of a field intelligence system for prompt reporting of competitive activity, to include CRM platform and analytics
Develop and maintain relationships with internal and Retail Partners and be able to work across verticals when necessary
Responsible for timely response and resolution to escalated credit issues and concerns within assigned territory
Partner with NSM, Partner Management, and Retailer to develop new and enhance existing programs to drive new credit accounts and increase card sales
Bachelor's degree. Master's Degree preferable
3 - 5 years in a managerial role within sales/credit field
5 - 7 years credit experience preferred
Must be highly self-motivated with sense of urgency
Ability to multi-task in a high paced environment with attention to detail

Retail Services Resume Examples & Samples

Develop and manage retail and professional sales plan strategy for national field execution to accomplish corporate revenue objectives
Manage national sales staff towards the achievement of sales objectives. Conduct weekly calls with RCMs and monthly/quarterly calls with national team
Responsible for overall field direction of national sales activity. Develop comprehensive plans to maintain professional development for leaders at all levels
Establish a national rhythm to impact regional leaders and promotional sales/marketing objectives while monitoring all field sales achievement versus sales plan
Ensures execution of all selling tactics of the marketing plan
Manage and execute sales and marketing strategies to deliver brand promises and objectives
Works closely with key stakeholders (Partner mgmt., Functional Groups and Partner Leadership) to develop/sustain customer relationships and partnerships
Consistent communication with sales team to ensure that sales and marketing priorities and initiatives are executed in the field
Create promotional strategies with an effective tactical plan to achieve brand sales objectives
Identify needs pertaining to field sales activity to ensure alignment with partner mgmt and functional groups
Creative thinker with ability to foster team innovation

Retail Services Resume Examples & Samples

An experienced industry professional in one of the Database Marketing functional specialties such as database management, list processing, data security control and compliance supporting Retail Partner Card and Fuel portfolios
Is responsible for execution of either a specific List Processing function or an entire processing specialty across multiple delivery channels (e.g. direct mail, email, statement, etc.), or any special project assigned by Senior Management to drive portfolio sales and revenue
Utilize experience with UNIX and SAS for campaign selection, execution, sampling, and reporting supporting Marketing Campaigns
Utilize experience with UNIX, SAS, and Scheduling tools in effort to automate standard routines/activities to enhance department efficiencies while improving department operations
Utilizes advanced technical skills such as SAS, SQL, database concepts, mainframe and related systems in development of new processes, MIS reporting, or execution of production programs
Able to independently manage/deliver all job steps associated with multiple delivery channels or special projects within a List Processing functional specialty
Debug, resolve and troubleshoot SAS and SQL code in efficient manner in support of campaign delivery within specified project timeline
Interacts with parallel teams within List Processing on matters regarding processing standards, procedures and best practices, audit requirements, statistics, knowledge discovery and data modeling
Demonstrates the ability to provide on-the-job training and guidance in technical skills to new employees, and mentoring to less-experienced team members
Assist other team members in daily execution of programs including problem resolution and communication with management, utilizing in-depth knowledge and experience
Maintains a close working relationship across various functional areas – Marketing, Scoring, Credit Policy and Decision Management – in ensuring timely response to business needs and requests
Provides recommendations to management regarding infrastructure, operating guidelines and procedures, audit and business reporting, and timely issue resolution,
Understands the impact/implications of the vast majority of issues that arise during the course of normal list processing activities
Uses experience and knowledge to set individual goals and priorities that affect own and group’s work
Gemini/Encompass experience desirable
Leverage Gemini/Encompass tools to automate database marketing campaigns
4 to 8 years external or 2 to 5 years internal Citi Cards, or other relevant work experience
Experience with SQL or other relevant tools
Understanding of relational database fundamentals
Team-player
Self-driven with desire to excel
Willing to learn new tools such as Encompass

Retail Services Resume Examples & Samples

Bachelor’s degree in quantitative methods, business or equivalent. Master’s preferred
Possess strong leadership and analytical skills
Demonstrate ability to succeed in a fast-paced, rapidly changing business environment
Have excellent overall business judgment and solid management skills
Have knowledge of strategy development, modeling and use of scorecards, and familiarity with operations policy and procedures
Must possess strong interpersonal, organizational, presentation and analytic skills
Understand card compliance and regulatory issue
Proficient in SAS and MS Office products

Retail Services Resume Examples & Samples

Facilitate internal discussions with cross functional team to develop portfolio integrated strategic plans - optimizing account acquisitions, driving profitable sales and improving cardmember usage and retention
Outline initial program strategy and engage cross functional team to drive implementation – managing all execution and oversight deliverables – e.g., compliance/legal
Assist in the development of short and long-term marketing plans to drive retail and credit sales growth
Interprets portfolio analytics and campaign performance for strategy/campaign refinement
Oversee cross-functional teams responsible for implementing marketing programs – having oversight of marketing project lists and oversight of deliverables across the teams
Create and manage marketing budgets to maximize return on investment – from initial set-up through monthly updates
Continuously monitor the effectiveness of marketing programs – proactively improving programs to increase effectiveness and/or reduce expenses
Identify and leverage industry, Citi and Retail Services best practices to drive informed decisions

Retail Services Resume Examples & Samples

3+ year’s experience with an Enterprise Content Management System (CMS)
Experience with HTML & CSS
Experience providing direction and leadership during project execution
Experience managing and mentoring team members

Citi Retail Services Resume Examples & Samples

Analyze credit risk data and financial statements to develop, test, and optimize risk factors related to credit policies (Authorizations / Credit Line Management)
Prepare risk reports for senior management that include analytics of risk, performance, emerging trends and opportunities
Work with cross functional teams to develop and execute marketing plans
Implement initiatives to ensure consistency and compliance with credit policies, and liaise with cross functional business counterparts to develop and implement risk strategies and program planning
3 – 5 years experience in financial services, preferably in Risk Management
3 – 5 years experience building authorizations or credit line management strategies, preferably on a credit card portfolio
The ability to apply credit and risk principles toward business objectives
Excellent overall business judgment and solid management skills
Strong interpersonal, analytical and problem solving skills
Proven skills to manage effectively across cross functional areas in a matrix-organization
Demonstrated strong organizational skills, and proven track record of accomplishment, have strong multi-tasking ability and an ability to learn and apply new skills quickly

Retail Services Resume Examples & Samples

Continuous evaluation of existing products and development/investment strategy
Review of current and emerging competitive products; perspective on changing market needs and opportunities sets based on competitive actions and activity
Assessment of current client and business needs; collaboration with LOB to ensure client satisfaction and sales/penetration growth as well as drive functional support needs unique to commercial (e.g. commercial underwriting, commercial analytics & reporting, sales marketing & communications, field sales support & servicing, etc.)
Articulation of core product value set, features and functionality required for market leadership
Articulation of end user customer experience requirements, flows and processing changes to support
Collaboration with BD on identifying and pursuing new growth segments; preparation, delivery and closure for BD related pitches and proposals
Ten business experience concentrated in product development & management
Demonstrated expertise in commercial products and markets for retail industry
Proven leadership skills. Significant organizational and project management - requires solid track record in managing complex business & partner needs
Previous experience leading/managing team of direct reports, including goal-setting and effective performance management
Superior communication/presentation & influence management skills; must have ability to effectively communicate with all levels of management, across all functional areas, and with partners/prospects
Demonstrated thought leadership and strategic agility

Retail Services Resume Examples & Samples

Development and on-going management of CRS Co-Brand Product and Platforms to deliver product expansion and business contribution (revenue growth)
Creation and management of CRS co-brand product plan of record (5-year strategic plan) – balancing customer insights, industry insights and thought leadership initiatives to maximize contribution
Build a team of SMEs for Co-brand opportunities/initiatives, monitoring competitive environment, developing best practices and articulating a forward vision for CRS
Ensure strategies are aligned with the Partner objectives and remain mindful of end user needs/experience
Drive strategy and delivery to ensure cross-franchise capabilities, consistency and compliance while articulating the right sequencing to drive maximum/optimal contribution
Work with Partner Teams to understand and drive product strategies to increase cardmember activation, sales, receivables, revenue
Identify and leverage industry, Citi and Retail Services best practices across portfolios, sharing findings and opportunities across the organization
Partner with Portfolio GMs to fully understand partner needs and work to identify expansion opportunities within franchise partners
Ensure adherence to all Compliance & Regulatory Standards

Retail Services Resume Examples & Samples

Be the key Marketing representative with The Home Depot’s Credit Service Marketing team. Drive the strategic direction of The Home Depot business in collaboration with the General Manager and Vertical Leads
Lead weekly Internal Marketing and Joint Marketing meetings
Be the Marketing representative at all monthly Business Review meetings with The Home Depot
Collaborate with Citi Retail Services Strategic Marketing, Finance, Risk, Partner Management, Reporting and Analytic teams to support all marketing campaign deliverables required to drive credit sales and increase credit penetration
Responsible for managing the creation, storage and follow-up of all Business Case (PRW), Test Briefs and Rollout Briefs required to secure funding to initiate a marketing campaign
Oversee the development and implementation of annual marketing plans. Responsible for a marketing budget of ~$60 million and an incremental sales goal of $1.5 billion
Key interaction role with Digital and IT teams for design and implementation of online and email solutions and campaigns
Make difficult decisions as the senior Marketing escalation point within the portfolio
Facilitate the sharing of best practices and insights within The Home Depot team and across the Citi Retail Services Marketing organization
Demonstrated success in networking & relationship building across a highly matrixed organization
Demonstrated ability to think strategically and creatively problem solve
Strong Online Marketing experience
Internal and External Partner relationship management expertise

Retail Services Resume Examples & Samples

Bachelor’s Degree in communications, journalism, public relations or related field
3+ years’ experience in a corporate communications, agency or related experience
Ability to adapt style for specific mediums, voices and formats and distill complex technical content for a general audience
Proven track record in in writing corporate communications, development and execution of communication plans for large scale programs
Excellent editing, proofreading and composition skills; proven technical and persuasive writing skills
Intermediate to advanced experience with Microsoft Office (Word, Excel, PowerPoint, SharePoint and Outlook) –required; Social media (including internal tools such as Jive) skills – a plus
Strong presentation development skills; ability to create visually engaging presentations that effectively communicate the presenter’s message
Video/AV production or creative design skills/program experience a plus
Strong project leadership skills with the ability to drive multiple projects simultaneously
High-level attention to detail with results-oriented and effective time management skills
Strong judgment with the ability to manage multiple priorities using strong organizational, analytical, leadership and communications skills
Knowledge and experience with a wide range of communications channels and their ability to meet the needs of internal audiences
Excellent interpersonal and relationship-building skills and ability to work with individuals across a wide range of functions and levels
Ability to work independently and as part of a team with minimal direction in a fast-paced environment

Retail Services Resume Examples & Samples

Bachelor's degree in Business Management or 10+ related industry experience, Masters a plus
Portfolio conversion leadership and management experience required
Large Program or conversion management and executive leadership experience
Ability to create, mange and communicate strategic concepts
Business/ Marketing/ Operations/ IT or a combination of experience preferred
Strong People Management experience 5+ years with a proven track record for career development of geographic dispersed staff at various levels
Previous track record that demonstrates the successful implementation of 3-5 large scale, cross functional, strategic initiatives (e.g. system conversion, divestitures/acquisitions, merger integrations)
PMP or other industry certifications that demonstrate project or process discipline preferred

Retail Services Resume Examples & Samples

Execute action plans at Region, District, and Store levels with focus on integrating credit into store culture, driving increased credit sales, penetration and new application performance
Develop and maintain strong relationships with partner retail field leadership and business owners/management within assigned territory
Facilitate resolution of credit related store issues
Support strategic initiatives and marketing programs to assist in maximizing new in-Store applications, credit sales and penetration results
Increase credit awareness throughout all levels within assigned territory
Understand unique characteristics of assigned territory and industry as well as competitive challenges

Retail Services Resume Examples & Samples

Responsible for the initiation and development of assigned partner Project Initiation Requests (PIRs) and maintenance projects from conception through solutioning, and ultimately, prioritization within the Business Process Optimization (BPO) steering committee milestone approval processes
Works collaboratively with partner management, business delivery and COE support resources in the identification, design and justification for assigned partner projects and initiatives. Coordinates technology work requests (WR) with Business Delivery technical authoring and IT sizing resources. Gathers, summarizes and conveys partner requirements/approach to project teams and associated documentation throughout the project life-cycle
Acts as the partner liaison for business prioritization and IT resource-planning teams
Provides solutioning leadership, shared learning's and subject matter expertise for partner initiatives
Collaborate with peer Portfolio Solutions Leads to align solutions and maximize reusability across Citi Retail Services partners
Serve as partner liaison for assigned projects; collaboratively develop joint project requirements, identify partner dependencies and coordinate partner-side changes
Develop strong functional working knowledge of key partner integration areas, ie point of sale, authorizations, account acquisitions, settlement, etc
Prepares, presents and coordinates solutioning and/or project presentations and work sessions with Citi Internal resources as well as external partner teams
Maintains visibility and effective / productive working relationships with assigned portfolio support teams including key marketing, risk, finance, decision management, operations and legal resources. Acts as an aggregation point for partner impacting events; facilitates 360 issue resolution for partner teams when applicable, and coordinates with stakeholder areas for efficient resolution
Maintains key partner capability and issue remediation documentation and project plans
Ability to create, manage and communicate strategic concepts and project statues to executive management and external partners
Demonstrated sound judgment in issue management and escalation
In-depth knowledge of the key components of retail partner card or equivalent programs
Familiarity with account receivables and acquiring / network processing platforms
Strong knowledge of retailer's management, operations and point-of-sale processing environments
Previous track record demonstrating leadership of multiple successful strategic projects
Strong leadership, interpersonal, influence, negotiation, organization & communication skills
Ability to coordinate and manage across multiple business segments
Self-starter - comfortable in high velocity, time sensitive and highly visible executive management business situations

Gai-sbs-citi Retail Services Resume Examples & Samples

The ability to work with data
Understand the project objectives
Undertake analysis to accomplish project objectives
Present the results in a coherent manner
The individual will possess the ability to work in teams and display a proactive learning attitude

Retail Services Resume Examples & Samples

Management and oversight of the recently rolled out Automated Email Lifecycle channel designed to target new and existing customers with timely and relevant offers. You will be responsible for managing the process to introduce new campaigns and update or demise in-market programs, partnering with cross-functional stakeholders
Oversight and enhancement of the Operational email programs that include both batch and real-time trigger campaigns that communicate account-related notifications and alerts to the customers
Partner closely with external third-party Email Service Provider (ESP) to ensure all email programs are built and operate as designed
Ongoing program monitoring and performance metrics reporting
Maintain detailed channel documentation including procedures manuals, control documents, project requirements, campaign calendars and forms that are utilized for day-to-day campaign management as well as audit exercises
At least 3 years of relevant digital marketing experience with specific concentration in email marketing
Experience and understanding of working with third-party Email Service Providers and email campaign execution process
Experience in a financial service environment
Strong understanding of digital marketing channels

Retail Services Resume Examples & Samples

Lead the implementation (from ideation to development) of digital marketing tools in support of the overarching Digital Roadmap
Articulate the business rationale and requirements across business functions (technology, delivery, testing, etc.)
Ensure that projects delivered meet marketing requirements and specifications, are successfully testing and implemented flawlessly
Partner and collaborate with functional project teams to ensure timely implementation, escalate when required
Keep abreast of competitive and industry landscapes and trends and leverage research, analytics and insights to drive marketing strategy and experience
Minimum 5 years of project/product management and marketing experience
Minimum 3 years of digital experience
Knowledge and understanding of project lifecycle development
Successful experience in large, matrix organizations
Financial services or retail environment experience preferred

Retail Services Resume Examples & Samples

Partner with Risk Management, Operations and Systems/Technology teams to manage execution of risk management strategies in adherence to credit policies and relevant regulations
Code, deploy and test existing card member credit risk strategies
Follow Risk Strategy and Control procedures for implementing, tracking and reporting on project implementations
Participate in major and minor projects where Risk Strategy support is required

Retail Services Resume Examples & Samples

Manage and execute the day-to-day operations of the 3rd party marketing channel including Affiliate, Paid Search, and display (including retargeting) to drive card acquisition and/or drive customer engagement & sales
Work with portfolio partners and the digital 3rd party strategy lead to determine the optimum strategy to optimize use of budgeted funds based on marketing objectives
Work closely with a third-party paid media company to launch and manage campaigns, building out tracking and reporting pipelines

Retail Services Resume Examples & Samples

Provide proactive credit integration consultancy through extensive analysis of our retail partners’ retailing process to identify digital optimization and enhancement opportunities for our existing customer base
Leverage the latest industry and competitive trends in making solid recommendations or identifying test concepts for the business specific to integrating credit in the digital shopping experience to drive sales
Taking a concept and bringing it to life, from strategy, to execution, through tracking and analysis
Liaison and influence different internal CMOs and Partner Management teams as well as external partner teams from Credit, Digital and Retail organizations
Partner with internal CMOs, Partner Management and Merchants to understand overall partner strategy and needs, ensure awareness of emerging capabilities and maximize opportunities drive sales

Retail Services Resume Examples & Samples

Partner with internal Marketing and Partner Management teams as well as Merchant team to understand overall partner strategy and needs
Provide proactive consultancy to influence partner media strategy to drive incremental accounts while managing CPA within acceptable thresholds
Collaborate with Digital Channel Analyst to enable robust tracking for measuring performance of the 3rd party marketing (Display, Search, Affiliate) campaigns
Develop roadmap to strategically expand 3rd party marketing (Display, Search and Affiliates) channels while optimizing CPA to efficiently book incremental accounts
Leverage the latest industry and competitive trends to provide robust recommendations and/or test concepts for increasing traffic to application flow through 3rd party marketing effort for booking incremental accounts at acceptable CPA threshold
Take a concept and bring it to life, from strategy, to execution, through tracking and analysis
Liaise and influence different internal CMOs and Partner Management teams as well as external partner teams from Credit, Digital and Retail organizations

Retail Services Resume Examples & Samples

Conduct segmentation analytics and develop targeting tools for acquisition sales and balance growth programs. Develop experimental test design, campaign performance tracking and recommend changes in strategies
Work with business partners managing the various marketing programs, identify and execute opportunities to optimize marketable universe, offers and/or campaign performance
Translate business problem into an analytical project and execute the analysis
Conduct exploratory analysis of data, and translate observations into a story with actionable recommendations
Explore and evaluate new data sources and cutting edge analytic tools and techniques. Combine internal data with external research and third party data sources to expand insights
Become a subject matter expert in transaction level merchant data, and proactively seek opportunities to collaborate with colleagues and share knowledge and best practices
Work with all levels of customer data across multiple portfolios to identify opportunities for increased sales and revenue
Support business teams with customer-impacting analytics and strategy recommendations
Prepare PowerPoint presentations that are concise, clean and impactful, and can be shared with internal and external partners
Work and coordinate analytic projects with offshore analysts
4+ years of financial services experience in analytic role is required. Private Label Credit experience or Retail experience is preferred
Strong knowledge of advanced statistical and quantitative methods: SAS / SPSS or Knowledge Seeker, SAS/SQL programming skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, financial modeling and analytic tools (SAS E-Miner, Knowledge Seeker, etc.) are required
BS in Statistics, Engineering, Finance, Economics or related experience. Graduate degree preferred
Must be a self-starter with strong work ethic, passion for learning, and a desire to accomplish tasks with excellence
Strong communication and presentation skills (verbal & written), with the ability to summarize analytic findings to both technical and non-technical audiences
Demonstrated aptitude for continuous learning and development
Strong analytic ability and problem solving skills to proactively address business questions with innovative data driven solutions
Ability to build partnerships with cross-functional teams in order to drive optimal business solutions through collaboration

Retail Services Resume Examples & Samples

Responsible for the flawless digital execution and delivery of customer marketing campaigns and programs in support of CMO marketing plans, leveraging industry best practices and subject matter expertise to enhance the success of the programs
Manage third-party digital agency relationship responsible for the implementation and hosting of marketing capabilities such as landing pages and microsites, ensuring requirements are properly communicated, project timelines and deliverables are met and execution is flawless
Partner and collaborate with different internal CMOs and Partner Management teams to understand partner strategy and needs in order to make solid recommendations and provide influence to optimize digital marketing programs

Retail Services Resume Examples & Samples

Responsible for the Agile process within that team
Facilitate grooming sessions
Facilitate the daily stand-up
Facilitate the sprint retrospective
Removing roadblocks to the team’s ability to deliver the sprint goal/deliverables
Keeping the team’s work board, burn down charts up to date during the sprint, as required
Be the liaison to the external teams
Document business requirements
Manage, communicate and author changes to the Business Requirements
Track, update, escalate and communicate project issues, risks and gaps, and action items while driving identification of priority and project impacts
Be the business liaison for sponsors and other business teams
Ensure that business requirements are met – be the business lead during User Acceptance Testing including Partner UAT, Friendly User Testing, Pilot testing and Validation
Develop broad subject matter expertise (SME); will be required at times to participate in additional projects or programs as a SME
Good understanding of Agile development methodology
Communication / Risk and Mitigation - Ability to summarize and articulate issues and risks to project team and management
A strong understanding of financial services, business processes and technical terminology
Excellent leadership, communication and negotiation skills
Collaborative team building abilities
Management, planning, organizational, analytical, decision-making, and problem solving skills
Proficient in PPT, Word and Excel
Previous experience in scrum master role
Proficient in Visio, MS Project, JIRA
Knowledge of relevant regulations and standards, such as OCC standards

Retail Services Resume Examples & Samples

5+ years project management with experience in managing the partner/product on-boarding/conversions and/or large complex initiatives
Experience in defining and executing against a formal integration plan with an external partner
A strong understanding of business procedures, and financial services and products
Familiarity with business applications, technology, and B2B connectivity
Ability to drive to solutions and achieve successful results in a highly matrix environment
Ability to apply analytical processes, ingenuity and creativity to problem analysis and issue resolution
Successful candidate will be self-driven, highly motivated, and comfortable interacting at various levels within and outside of the organization
Proficient in MS Project, Power Point, and Excel

Retail Services Resume Examples & Samples

Primarily a Business Analyst but should be versatile to be able to play a dual role as Project Manager/Business Analyst as needed. In dual role, you will identify and work with stakeholders to define and document project scope and business requirements, work with delivery and audit resources to take the project through completion
Research and map input sources and fields, source to target mapping needed for business application needs
BA/BS in any educational field with more than 5+ years as a Project Manager/Business Analyst and a minimum of 10 years of total work experience
Experience using MS Office, SharePoint, Quality Center etc. is needed
Excellent interpersonal and strong negotiation skills
Strong time management, organizational, follow-up skills and ability to meet aggressive deadlines

Retail Services Resume Examples & Samples

Manage complex projects concurrently
Lead matrix teams supporting cross- functional projects and projects dedicated to a specific functional area i.e. sales, operations, finance etc
Develop project plans, conduct follow-up and update project documentation in accordance with established processes
Practice established project management disciplines including the development of project plans/timelines, facilitation of project meetings, issues log maintenance, etc
Identify and sequence activities to meet a delivery date
Document and follow up on actions from discussion to resolution
Identify tasks and resources necessary for projects
Track issues to resolution
Participate in User Acceptance Testing, including partner UAT, pilot testing and validation. Document results
Post implementation: Archive documents, participate in “lessons learned” meetings, project rollout and post-implementation product results tracking
Maintain and distribute meeting minutes, project summaries and project documentation. Deliver effective communication (written and verbal) to all levels including management
Participate in Project Initiation Request reviews, designed to gather high level business requirements that will drive accurate sizing and proper prioritization of technology projects
Interview business and process owners to document and author the business requirements necessary to deliver an accurate sizing and proper prioritization
Build and maintain relationships across the business to effectively coordinate and deliver accurate Business Requirements relative to various business functions
Communication / Risk and Mitigation - Ability to summarize and articulate issues and risks to project team and management. Experience in developing mitigation plans, gain buy in and communicate to project team and management
A strong understanding of business procedures, financial services, technical terminology
Working understanding of technology terminology and TPR and sizing processes
Proficient in Visio or MS Project

Retail Services Resume Examples & Samples

Establish supporting business cases, product definition and product design/construction requirements designed to meet the needs of Citi Retail Services and its partners
Manage/pilot new product client implementations with partners and partner team resources to ensure that interactions are well organized and objectives are clear
Act as a liaison between the Emerging Retail Products team and our partner teams to track down issues, respond to inquiries and deliver successful integrations
Identify opportunities for innovation and engagement with partners and work with business and IT product development teams to document, evangelize and implement opportunities
Define a targeted end-state for remarkable user experiences for Citi Retail, partner-branded and third-party wallets. This will include business case/drivers as well as market adoption dependencies
Work closely with partner, product, technical integration, sales, marketing, operations and other COE functions to articulate the value proposition of new solutions
Understand product performance metrics and work with cross-functional teams to deliver best practices and recommendations to improve product and partner performance
A self-starter with bias towards action
5+ years of experience in product management, project management, product marketing and/or consulting
Strong project management skills and business acumen – ability to influence strategy while driving tactical program execution
Strong analytical skills with ability to gather, interpret and exercise data learnings
Experience interfacing with technical teams and translating technical capabilities into business value propositions for partners
Creativity and resourcefulness to overcome unexpected roadblocks
High proficiency in MS Excel and PowerPoint
Strong understanding of digital payments/wallet knowledge a plus
5 + years of Relationship Building job responsibilities
Product development/management experience in e-commerce, m-commerce, digital banking or with bank payment solutions
Strong knowledge of payment ecosystem and emerging technologies (e.g. NFC, SMS, WAP, mobile web)
College degree required, Masters preferred

Citi Retail Services Resume Examples & Samples

Drive profitable growth strategies and Return on Capital optimization across portfolios, investment opportunities, and marketing campaigns
Drive insight, understanding, and recommendations to improve profitability efforts across new accounts, existing accounts, products and promotions
Lead the preparation of the financial packages for the Monthly Business Reviews with Partner and Quarterly Business reviews with Sr. Management
Meet with Partner for financial reviews, Plan projections, promotional calendar, growth strategy…
Interact with the management team and other departments to formulate the analytics including Client Development, Risk, Marketing, Customer Reporting & Analysis, and Decision Management
Perform month-end close in support of the Accounting department to ensure accuracy of Partner related payments, accruals, and reserves
Participate in the department’s Business Control efforts and audit requests
Support cross-RPC functions with financial needs – i.e. Channel Optimization, Centralized Marketing, Risk initiatives
Other ad-hoc financial analysis needed to support the business
7+ years of financial analysis experience. Credit card experience preferred
Advanced Excel and PowerPoint skills required
Developed analytical and cognitive skills
Effective communication and presentation skills
Strong teamwork and collaboration ability

100

Retail Services Resume Examples & Samples

Provide analytics that facilitate appropriate marketing investment decisions to optimize marketing investment returns while maximizing partner sales. Provide analytic support to PRW process
Develop analytics that identify opportunities to profitably grow partner sales and balances from existing cardholders through a variety of channels and offers
Interpret analytic findings and formulate recommendations to share with key decision makers
Support Business and DM function in Audits and Business Control activities
Clearly articulate findings and observations and make recommendations as appropriate
Work with Risk, Finance and other business reporting teams to ensure consistent and accurate reporting while minimizing redundancy
4+ years of financial services experience in analytic role is required. Private Label Credit experience preferred
Bachelor's degree in a quantitative discipline is required (i.e. Statistics, Mathematics, Physics, Economics, Engineering or any quantitative field). Graduate level preferred
Proficient SAS/SQL programming skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, financial modeling and analytic tools (SAS E-Miner, Knowledge Seeker, etc.) are required. Proficient in Microsoft Office including strong PowerPoint skills to develop analytic presentations
Effective presentation and communication skills with the ability to summarize analytic findings to both technical and non-technical audiences
Must have excellent communication and interpersonal skills, be organized, detail oriented, flexible and adaptive to matrix work environment

101

Retail Services Resume Examples & Samples

Understand and document “What” are the steps in the current business process?
Understand and document “Why” those steps are being performed – the inputs and outputs and their interdependencies
Define, communicate and document “How” the process will work once re-engineered to be conducted through an automated business process management solution
Work with senior managers from various functional areas to understand current processes, issues and data/reporting challenges in order to recommend appropriate technical solutions
Elicit, analyze, document and validate detailed business and functional requirements enabling software enhancements to be developed and tested that meet client and organizational goals
Use process flow diagrams, screen mock-ups and other visual documentation techniques to enhance the value of business requirements documentation for benefit of business users as well as technical teams
Work with the development team to ensure completeness and accuracy of the technical specifications and design, meeting business requirements
Create and execute detailed test plans to ensure that the letter and spirit of the business requirements for the solution are being fulfilled
Work closely with the development team to brainstorm and identify features and functions in the application and ratify the solutions from a process owner standpoint
Identify opportunities for process and control improvement and efficiency gains
Participate in key business change and cost reduction programs to provide analytical support and to drive financial outcomes
Provide visibility to project manager and/or Director of Automation Solutions on progress against approaching milestones, issues, risks and dependencies
Bachelor's Degree in Computer Science or related disciplines or equivalent experience
A minimum of 5 or more years of experience as business or functional analyst in large projects in the financial services domain
Experience with a technology consulting company, or in an internal consulting position, is preferred
Worked in senior client facing roles in previous positions
Solid understanding of Systems Development Lifecycle and PMO methodologies
Direct experience with Business Process Management products is a plus
Demonstrated strong knowledge in the following areas: SharePoint (WSS & MOSS or SharePoint 2010), Enterprise Content Management, Knowledge Management,.NET
Unique customer focus. Strong record of achievement in applying a customer mindset to shape solutions and approaches and to realize marketplace potential/achieve financial goals
Hands-on experience and knowledge of programing preferred but not essential
Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency
Excellent organization skills, demonstrated sense of responsibility and capability to work on multiple concurrent work streams and provide quality deliverables in an efficient, timely manner
Excellent verbal and written communication skills. Clearly articulating and documenting business and functional specifications in clear, non-technical language is a key requirement
Ability to act as a liaison between the business and application development, analyzing and translating client needs into software specifications
Highly proficient and advanced user of Microsoft Office Application suite –Access, Word, Excel and PowerPoint

102

Retail Services Resume Examples & Samples

Maintains knowledge of website structure and pages, ensuring that all pages are up-to-date based on current marketing programs and needs of the Business
Coordinates with internal teams (creative, translation, development, testing, etc.)
Maintains knowledge of Internet and legal compliance regulations and communicates (and resolves when appropriate) potential issues to partners and shareholders to avoid legal and customer impacts
Mitigates legal/compliance risk to the business via record-retention procedures
Reports monthly metrics/accomplishments for team with a focus on identifying areas of/for improvement and recommendations for change
Manages review of POR requests under consideration for Maintenance management
Leads prioritization discussions in the event of capacity constraints
Serves as point-of-contact/subject matter expert consulting on POR projects; providing recommendations to the project team related to BAU management post-release
Serves as point-of-contact for issues raised within the channel, managing directly and/or presenting to senior management, as appropriate
BA/BS degree in Business, Economics, Marketing, Communication or equivalent work experience
4+ years practical experience, equivalent type experience or education
Exceptional communication, interpersonal, and influencing skills
Excellent collaboration skills and ability to influence cross-functionally without direct authority
Exceptional project management skills with rigorous attention to detail
Ability to successfully interact with various levels within the organization
Proficient in MS Office applications
Customer-centric attitude
Experience in managing communications production, particularly website planning, management and production
High energy individual with the ability to manage and prioritize multiple projects
Knowledge of credit card and/or bank operations and logistics helpful
Ability to work in ambiguous environment
People management experience preferred

103

Retail Services Resume Examples & Samples

Development and on-going management of CRS Co-Brand Product Platforms to deliver product expansion and business contribution (revenue growth)
Creation and management of CRS co-brand expansion plan of record (5-year strategic plan) – balancing customer insights, industry insights and thought leadership initiatives to maximize contribution
Building a team of SMEs for Co-brand opportunities/initiatives, monitoring competitive environment, developing best practices and articulating a forward vision for CRS
Manage a team of managers responsible for the development and execution of core loyalty, value proposition and research initiatives

104

Retail Services Resume Examples & Samples

Development and on-going management of CRS Co-Brand Product and Loyalty Platforms to deliver product expansion and business contribution (Asset and Revenue growth)
12+ years of progressive experience working within payments with a specific focus on product and P&L management
Bachelor’s degree required, MBA in Business, Marketing or Marketing Management preferred
Broad knowledge of payments with a focus on private label and co-brand card programs required
Experience working directly with external partners to ensure optimal design and delivery of consumer facing solutions
Strong knowledge of regulatory environment in payments required
Strong customer focus and past achievement in applying a customer mindset to shape solutions and approach to realize marketplace potential and meet financial goals
Requires deep understanding of the business and how best to optimize the use of internal and external resources as well as cross-functional teams
Strong team player; ability to lead, partner and negotiate with cross functional team to successfully deliver client needs
Track record of success with demonstrated skills in product management, program management and marketing
Solid business acumen – ideal candidate will demonstrate increasing levels of responsibility and direct P&L responsibility
Specific knowledge of private label/co-brand credit cards and financial performance drivers
Promotes a strong culture of teamwork across organizational boundaries
History of team leadership

105

Senior Manager It-retail Services Platform Resume Examples & Samples

Focuses on day-to-day operations within the practice area and ensures effective execution and implementation of programs or sub-functions in accordance with policies and procedures
Integrates broad working knowledge in related disciplines to create integrated technical innovations/solutions for complex business situations
BA/BS in Computer Science or closely related degree or equivalent practical experience
5+ years of relevant development work experience
2+ years leading teams preferable

106

Retail Services Resume Examples & Samples

Execute action plans within assigned territory with focus on integrating credit into dealer culture, driving increased credit sales, penetration and new application performance
Partner with local partner field management to identify training opportunities and deliver associate training within assigned territory
Maintain a communication network both within Citi Retail Services and the assigned partner owners/management
Adept in Excel and Powerpoint

107

Retail Services Resume Examples & Samples

Completing portfolio analysis utilizing SAS/SQL programming, SAS Examiner, Knowledge Seeker and Excel pivot tables and macros
Evaluating existing customers to ensure our marketing and communication is appropriate, identifying opportunities for enhancements that will drive incremental sales
Leading effort to ensure effective data management with the internal and Partner Team. (includes; interpreting and delivering model and segmentation code, masterfile & program data file quality)
Executing and Managing marketing campaign performance tracking, providing guidance to Product Leaders around results. Interacting and communicating with client and senior management, sharing insights and growth opportunities
Advanced technical skills including SAS/SQL programming, SAS Examiner, Knowledge Seeker and Excel pivot tables and macros
Passion and technical competency in quantitative methods and/or business analytics
Proven problem solving skills
Outstanding project management skills
Ability to translate and articulate complex thoughts and opportunities to a larger audience including peers and senior management
5+ years of relevant work experience, however, strong candidates lacking work experience will also be considered

108

Retail Services Resume Examples & Samples

Initiate and manage credit policy enhancements; including analysis and validation and testing of risk management policies and strategies to manage various aspects across credit life cycle, including full accountability for implementation
Conduct risk, financial and data analysis including profiling, sampling, reconciliation, and quality testing
Track and report all initiatives and reporting of performance results, emerging trends and portfolio performance on a timely basis
Lead a team of analysts across multiple sites, leading implementation of initiatives to ensure consistency and compliance with credit policies
Craft risk requirements to define custom risk strategy changes, which may span IT, Risk Policy, Risk Systems and the business (CD, BI, Marketing, etc), and outside systems vendors. Ensure technical requirements for risk strategies, implemented either within credit decision engines, within system of record, or with external parties are clear and understood
Implement initiatives to ensure consistency and compliance with credit policies, and timely delivery of requirements
Coordinate control, audit and compliance initiatives across the Macy’s Risk group and across cross-functional teams
Proven track record to apply credit and risk principles toward business objectives
Excellent overall business judgment and solid, proven people management and team building skills
Capability to manage a team of 6 – 8 individuals across multiple sites
Strong analytical and problem solving orientation
Strong interpersonal skills and ability to manage effectively across cross functional areas in a matrix-organization, with flexibility to work with varying personal styles
Strong influencing and relationship management skills

109

Retail Services Resume Examples & Samples

Senior Business Solutions leader and primary contact for assigned partner portfolio General Managers and their leadership teams
Identifies and develops broad initiatives to benefit multiple partners, ensuring cross partner visibility and leveraging of Citi operational efficiencies and best practices
Builds and sustains interaction models with all essential teams and COE’s, supporting the design and implementation of solution objectives across partnerships and the Citi organization

110

Retail Services Resume Examples & Samples

Manage multiple Wholesaler relationships within the context of the existing Fuel Partner relationship, drive distribution and ensure achievement of sales, new account, and penetration goals in alignment with the overall Partner goals
Ensure new account sales plan is achieved
Recognize, anticipate, and create proactive solutions for financial and new account shortfalls within assigned territory
Proactively identify and recommend new opportunities to optimize results for the Wholesaler, the Fuel Partner, and the overall Fuel Partner’s business unit

111

Business Manager Retail Services & NA Utilities CoE Resume Examples & Samples

The successful candidate must
Prepare and maintain the budget and expense monitoring framework
Prepare and maintain risk, control and governance framework
Provide management and General administration support to the CoE Head
Co-ordinate and assist in preparation of the annual budgets, quarterly reviews and ad-hoc management reports
Evaluate and Implement appropriate expense cost savings program
Provide financial and other related management information to senior managers
Liaison with the CSIL Finance team for attestation and evaluation of invoices
Prepare quarterly commentary on financial results and variance analysis
Main contact for CSIPL Governance Committee
Maintain Intra Citi service agreement (ICSA), process level service document (PLSD) etc. for the retail services and NA utilities COE
Work with the Compliance office to ensure compliance risks for their respective CoEs have been adequately identified, assessed, controlled, monitored, tested and reported to the sponsoring business
Support Center Head to provide quarterly attestation confirming compliance to Citi Polices covering Compliance, Control, CoB, IS, etc. and highlight any identified issues with remedial action plan in a template prepared by the CSIPL Governance Team for the purpose
Support the Center Head for Periodic Risk Assessment and preparing Corrective Action Planning (CAP) reporting
Support Center Head to adequately identify and monitoring of the IS risks and reported to local Management and to sponsoring business
Open IS issues and remediation plans are communicated to CSIL BISO and sponsoring business
Education: Bachelor’s degree in Business, Finance or any other sciences
Experience: 7+ years of relevant experience
Certifications: NA
Highly-proficient in MS Office Suite
Good working knowledge of Excel/pivot tables and PowerPoint
Act as an internal consultant
Demonstrate knowledge of leading edge thinking
Highly-developed communication/presentation and interpersonal skills
Ability to prioritize, analytical thinker, make trade-off/tough decisions
Facilitate the process of change within the business
High business ethics and standards
Should be self-driven and passionate

112

Retail Services Resume Examples & Samples

2 – 4 years experience in financial services, preferably in Risk Management
2 – 4 years experience building authorizations or credit line management strategies, preferably on a credit card portfolio
2 – 4 years experience using SAS (PC SAS, SAS EG, UNIX SAS)

113

Retail Services Resume Examples & Samples

Identify and assess opportunities to test new capabilities and solutions that will drive value for our business, partners and customers
Take a concept and bringing it to life, from strategy, to execution, through tracking and analysis
Be the digital marketing lead to non-Digital led projects that impact digital marketing
Drive digital-led 3rd party marketing creatives where applicable
Partner with internal CMOs, Partner Management and functional project teams to understand overall strategy and needs, ensure awareness of initiatives driving digital impact
Liaison and influence different internal teams such as CMOs, Partner Management, legal, Digital Channels
Provide expertise, thought leadership, and support as required on initiatives outside of our DMC roadmap but that still have digital marketing impact
Minimum 6-10 years of demonstrated marketing experience and progression
Digital experience
Digital marketing and / or Retail industry experience preferred

114

Retail Services Resume Examples & Samples

Partner with THD DM managers to deliver analytic solutions to business initiatives. Work with local and off shore resources and provide analytic leadership and project management
Conduct segmentation analytics and develop targeting tools for Sales and Balance Growth programs. Develop experimental test design, campaign performance tracking and recommend changes in strategies
Work with business partners managing Sales and Balance Growth marketing programs, identify and execute opportunities to optimize marketable universe, offers and/or campaign performance
Conduct ad hoc analyses as needed
5+ years of financial services experience in analytic role is required. Private Label Credit experience preferred
Proficient SAS/SQL programming skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, financial modeling and analytic tools (SAS E-Miner, Knowledge Seeker, etc.) are required
Proficient in Microsoft Office including strong PowerPoint skills to develop analytic presentations

115

Retail Services Resume Examples & Samples

Strong communication and influencing skills across business functions and organizational levels
Experience 3 + years of relationship management or client-facing support; 5+ years of business analysis, marketing or IT project management
Bachelors degree or equivalent experience; Masters degree a plus

116

Retail Services Resume Examples & Samples

Initiate and lead execution of credit and fraud policy enhancements for automated lending decisions, and an intelligent interrogative process to efficiently prepare application data for those applications requiring manual and/or judgmental lending decisions
Manage bureau interface processes, executing changes in line with credit score additions, attribute development, and other required credit and/or fraud interfaces utilized in credit decisioning. This includes establishing and/or changing subscriber codes and site id set up for new portfolios and score models
Work across CRS Risk Policy portfolio teams to develop and implement risk strategies and bureau interface changes that are delivered via systems enhancements, conversions and new portfolio boardings
Implement initiatives to ensure consistency and compliance with credit policies, and ensure full testing and post implementation requirements are met, and fully documented
Partner with CRS Risk Policy portfolio teams and provide leadership, training and support as needed for a cohesive program across all CRS portfolios
Coordinate control, audit and compliance initiatives across multiple systems and platforms
Lead a team of 6 – 8 managers and specialists, and drive staffing, hiring and team development efforts
BA/BS Degree with specialization in Business, Statistics, Mathematics, Engineering or Economics. Master’s degree preferred (MS/MBA) and 10+ years’ experience in financial services
Proven experience in integration of credit policy with operations
Knowledge of portfolio strategy management, modeling and use of scorecards,
Strong interpersonal, organizational and analytic skills, with proven people management and influence management skills
Mainframe experience with CRIF (Magnum), Creditcheck (RapUp) preferred
JCL and SAS programming knowledge
First Data experience preferred

117

Retail Services Resume Examples & Samples

Support the analytic needs of a business unit by developing and reporting out website usage and analyzing web traffic using tools such as Site Catalyst and Web Trends to produce customized reports for internal and external distribution
Assist with the creation/maintenance of monthly/quarterly/annual metrics
Minimum 5 years of business experience; experience in similar role a plus
At least 2 years of SAS experience
Proficiency using site reporting/analytic tools such as Omniture, Google, DFA, Webtrends, Visual Science, Coremetrics, WebSideStory, etc
Curiosity and a desire to understand the 'why' and not just the 'what' of data
Strong internal client service skills
Extremely analytical with attention to detail and outstanding organizational skills
Self starter, highly motivated to excel w/minimal supervision who can deliver on time, flawlessly
High level of proficiency in Microsoft Excel , PowerPoint and Word
Strong written & verbal communication skills

118

Retail Services Resume Examples & Samples

Manage business requirements and deliverables to ensure a successful onboarding or conversion
Plan tasks that meet aggressive timelines
Gather and resolve issues that might arise across functional teams in assigned workstream
Manage the test script authoring, execution and result documentation across front office business areas
Document and plan a task list for testing execution specific to User acceptance and to validation
Coordinate business validation plan
Partner with business to determine applicable cutover activities
Manage the matrix testing resources to execute the testing plan
Collaborate with key stakeholders to ensure their testing needs are documented, performed and validated
Partner with IT test manager and Partner Integration Test Manager to ensure all testing and validation activities are accounted for
Manage testing tools relative to on boarding and conversions as identified in the strategy
Provide escalation on issues and identify solutions that drive issue mitigation
Develop and ensure traceability from business and user requirements through validation
Communicate testing status and updates to various internal and external stakeholders
5 – 10 years testing management experience including leading large complex programs over multiple releases
Experience in cards business and familiarity with KYC and AML
Conversion or business integration experience a plus
Driven for results in a Matrix environment
Excellent leadership, communication, and negotiation skills
5 yrs of project management experience
Partner or vendor management related project and test management
Strong Management, planning, organizational, analytical, decision-making, and problem solving skills
Ability to lead large, diverse, and geographically distributed project teams
A high degree of self-initiation is required
Strong Customer Experience focus
Proven track record with various testing models

119

Retail Services Resume Examples & Samples

Partner with SPG DM managers to deliver analytic solutions to business initiatives. Work with local and off shore resources and provide analytic leadership and project management
Conduct segmentation analytics and develop targeting tools across the customer Life Cycle. Develop experimental test design, campaign performance tracking and recommend changes in strategies
Work with business partners managing various marketing programs, identify and execute opportunities to optimize marketable universe, offers and/or campaign performance. Interpret analytic findings and formulate recommendations to share with key decision makers
Develop analytics that identify opportunities to grow partner sales and improve field sales results through a variety of channels and offers
Support Business and DM functions in Audits and Business Control activities
Bachelor’s degree in a quantitative discipline is required (i.e. Statistics, Mathematics, Finance, Economics or Engineering). Graduate level preferred
Effective presentation and communication skills with the ability to summarize analytic findings to both technical and non-technical audiences, both at the peer and management level, internally and externally

120

Gdm-sbs-citi Retail Services Best Buy-principal Analyst Resume Examples & Samples

4-7 years exposure to Financial Services
Candidate should have worked in any of the following domain - Credit Cards, Retail Bank, Mortgage, Lending/Liability Product
Business impact analysis
Hypothesis testing, Knowledge of segmentation
Simple optimization
In depth understanding of Customer lifecycle Management within the financial services domain (Cards, Retail Bank, Mortgage, Lending/Liability Product)
Customer engagement (Pricing, P&L forecasting)
Candidate should be highly self motivated
Ability to Coach and Mentor Juniors
Should understand business and drive client value
Ownership and accountability - self and team
Structured and lateral thinking

121

Retail Services Resume Examples & Samples

Pull, synthesize and manipulate large data sets using UNIX, SAS, SQL, Visual Basic, Cognos, Microsoft
Excel and Microsoft Access, translating technical data into business terms
Business and Technical Requirements
Bachelor's degree in mathematics, statistics, finance, engineering, economics, or related technical discipline. Advanced degree including an MBA is strongly desired
10+ years business experience desired; 4+ in related field (customer analysis, database marketing, risk, financial/operational reporting and/or data analytics)
Strong working knowledge of SAS including but not limited to Base SAS, SAS Graphs, SAS Macro Language, SAS/STAT, ODS, and Enterprise Miner
Working knowledge of SQL, Cognos (Query Studio, Report Studio), and UNIX (scheduling, scripting, automation). Experience with SPSS, JAVA, C++ or other significant programming languages is a plus
Experience working with large data files (20+ MM record files)
Proficient in Microsoft Office tools including Excel pivot tables, graphing, and use of Excel macros
Experience with statistics/modeling and market analysis in a business environment
Strong knowledge of financial business practices

122

Retail Services Resume Examples & Samples

Partner with DM portfolio managers and other cross functional teams to deliver analytic solutions for business initiatives. Work with local and off shore resources and provide analytic leadership and project management
Manage and maintain analytic data marts, portfolio trend reports and campaigns tracking working with dedicated local and off shore resources
Strong process management skills and ability to identify and implement opportunities to improve efficiencies
Conduct segmentation, modeling and other intuitive analytics
Provide analytic support to PRW process as needed
1-3 years of financial services experience in an analytic role is preferred
Credit card experience preferred
Proficient SAS/SQL programming skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, financial modeling, analytic tools (SAS E-Miner, Knowledge Seeker, etc.), Big data, R will be a plus
Solid analytic skills and project management to manage multiple projects at once

123

Retail Services Resume Examples & Samples

Fluency with PowerPoint and Excel
Ability to pick up new technology/software packages; experience with SharePoint and SalesForce a plus
3-5 years of Business, Marketing, or IT project management

124

Retail Services Resume Examples & Samples

Leading development efforts to generate effective MIS, critical to the success of the Business
Lead effort to Support our Partner in providing critical analytic deliverables spanning our data repositories, including Digital, Financial, and Operational
Advanced technical skills including SAS/SQL programming, SAS Examiner, Knowledge Seeker, Web Gen Tools, and Excel pivot tables and macros
8-10 years of relevant work experience, however, strong candidates lacking full 5 years work experience will also be considered

125

Retail Services Resume Examples & Samples

Manage risk presentations for senior management that include portfolio activities, analytics of risk, performance, emerging trends and opportunities
Ensure that Macy’s Credit Policy complies with policies and regulations, and reflects accurately risk strategy and process changes
Manage engagement with Global Policy including strategy reporting and tracking, global policy exceptions’ creation and tracking, and other various initiatives
Establish solid cross-functional partnerships both internally to Citi and with the Partner
Participate in various control, audit and compliance initiatives across the Macy’s Risk group
Manage risk project and change management with Macy’s
BA/BS Degree with specialization in Business, Statistics, Mathematics, Engineering or Economics. Masters degree preferred (MS/MBA) and 5+ years experience in financial services
Excellent overall business judgment and solid, proven people management skills

126

Retail Services Resume Examples & Samples

Analysis – Develops, prepares, and presents analysis, presentations, and reporting for internal management on a scheduled and ad-hoc basis. Analysis will include segmentation of key portfolio drivers and metrics, balance composition, and yield/revenue analysis. Develops and prepares periodic reporting and analysis for client
Month-end close – Prepares month end financial reports, including detailed causal variance analysis, P&L statements, and key financial metrics. Communicates results and analysis to partner management team and finance stakeholders
Contribute to departments deliverables as identified by the VP of FPA
Undergraduate degree required, MBA a plus

127

Retail Services Resume Examples & Samples

Responsible for the initiation and development of assigned partner Project Initiation Requests (PIRs) and maintenance projects from conception through solutioning, and ultimately, prioritization
Works collaboratively with partner management, business delivery and COE support resources in the identification, design and justification for assigned partner projects and initiatives
Coordinates technology work requests (WR) with Business Delivery and IT sizing resources. Gathers, summarizes and conveys partner requirements/approach to project teams and associated documentation throughout the project life-cycle
Maintains visibility and effective / productive working relationships with support teams including marketing, risk, finance, decision management, operations and legal resources
Acts as an aggregation point for partner impacting events; facilitates 360 issue resolution for partner teams when applicable, and coordinates with stakeholder areas for efficient resolution
Bachelor’s degree or equivalent experience; Master’s degree a plus

128

Retail Services Resume Examples & Samples

Reports to the Chief Risk Officer of Retail Services
Works closely with the Citi Business Heads for the Sears portfolio
Interaction with/influence external clients, senior stakeholders, cross-functional partners, strategic vendors as well as internal and external oversight constituencies
Build and lead a high performing risk policy team, use expertise and experience to develop a pipeline of talented leaders

129

Retail Services Resume Examples & Samples

0-2 years of financial services experience in analytic role is required. Private Label Credit experience preferred
Bachelor's degree in a quantitative discipline is required (i.e. Statistics, Mathematics, Physics, Economics, Engineering or quantitative field). Graduate level preferred
Proficient SAS/SQL, R programming skills and advanced spreadsheet skills
Knowledge and experience of segmentation, statistical procedures, financial modeling and analytic tools (SAS E-Miner, Knowledge Seeker, etc.) are required

130

Retail Services Resume Examples & Samples

Conduct segmentation analytics and develop targeting tools to drive sales, digital engagement and digital servicing enrollment
Develop experimental test design, campaign performance tracking and recommend changes in strategy when needed
Work with other business partners in CRS and manage the various digital marketing programs, to identify and execute opportunities to optimize marketable universe, offers and/or campaign performance
Work with the technology team closely to identify gaps in the data capture strategy and implement enhancements
Clearly interpret analytic findings and formulate/articulate recommendations
Bachelor's degree in a quantitative discipline is required (i.e., Statistics, Mathematics, Physics, Economics, Engineering or any quantitative field). Graduate degree preferred
Minimum 1 year of experience in Big Data tools, such as Hadoop, Hive, Pig, Spark, etc
Experience working with text mining and natural language processing (NLP) tools, such as Python, SPSS Text Analytics, Perl, etc
Proficient SAS/SQL programming skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, financial modeling and analytic tools (Revolution R, SAS, etc.) are required
Extremely analytical with attention to detail who can deliver on time, flawlessly
A self-starter and highly motivated to excel with minimal supervision

131

Retail Services Resume Examples & Samples

Lead efforts in developing execution strategies to ensure delivery of the Macy's business plan
Manage strategic projects as assigned
Drive to closure and monitor CAPs, Risk Exceptions, and other Portfolio Issues with the Partner
Lead monthly review of all Oversight and Audit activities and consolidate regulatory findings and actions with the Partner
Escalate issues not resolved in a timely fashion

132

Retail Services Resume Examples & Samples

A strong understanding of business procedures, financial services, technical terminology, Operations to include but not limited to Customer Service
Working understanding of technology terminology
Working understanding of Work Requests and Sizing work efforts
Knowledge of Agile Methodologies

133

Gdm-sbs-citi Retail Services Specialty Group Resume Examples & Samples

Develop business context and knowledge
Proactively seek out best practices and adopt the same in day to day functioning
2-5 years experience in Financial Services/Analytics Industry
Understanding of the financial services business

134

Retail Services Resume Examples & Samples

5+ years of financial services experience in analytic role is required (Credit card/financial experience preferred)
Bachelor’s degree in a quantitative discipline, MS/MBA preferred
Proficient SAS/SQL programming skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, financial modeling and analytic tools (SAS E-Miner, Knowledge Seeker, etc.)
Proficiency in PowerPoint/presentation development
Articulate presentation and communication skills with the ability to concisely summarize analytic findings for both technical and non-technical audiences
Organized, detail oriented, flexible and adaptive to matrix work environment

135

Retail Services Resume Examples & Samples

Develop and build MIS and analysis that help identifies areas of growth opportunities and potential threats or adverse trends
Validate and test the effectiveness and the impact of risk management policies and new products / program
Validate existing criteria and incrementing profitability thresholds related to Existing Customers utilizing statistical scoring, segmentation, regression and simulation techniques
Manages new programs / test approval, loss estimation, MIS and analytics and prepare presentations and material for senior management
Communicate policy changes and new tests, program approvals, MIS and performance trends with key stakeholders, senior management and external regulators
Proficient SAS/SQL programming skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, and financial analytic tools are required
Understanding of consumer credit risk management and Credit Card Profit & Loss Drivers preferred
Strong organizational skills, multi-tasking ability and an ability to learn and apply new skills quickly. Strong analytical and problem solving skills required

136

Retail Services Resume Examples & Samples

Deciding on the CRM platform structure and logical architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle
Outline the Customer Trigger Based Targeting approach utilizing Next Best Offer Analytical Applications
Identify and apply analytical uses (models, segmentation, offer pallet) within each customer touch point to increase customer experience, engagement and lifetime value
Develop testing strategies for all aspects of the CRM to ensure the most effective approach to derive sales and revenue for the business and its partners
Work alongside marketing to ensure the migration of all direct communications to lower cost mediums such as SMS and email
Planning and delivering CRM strategies across the customer lifecycle including Early Engagement, Balance growth through to Retention Management
Embed customer centric analytical applications across the customer offer pallets to optimize marketing investment and grow customer’s engagement in the product
Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities
Working closely with all departments to ensure the CRM works effectively for all aspects of the business
Ensuring the database is segmented effectively for targeted marketing activities
Monitor and share emerging trends across all partners, along with the potential impact on current CRM efforts
Develop program goals, objectives, and measurement plans and present to C-level executives
Business requirements gathering and definition
Production of functional documentation
Evaluate build vs. buy – long term vs. short term requirements
Finding most cost effective, efficient solutions to business challenges
Strong background in customer acquisition, re-engagement and retention strategies
Strong analytical skills - notably the ability to test, measure, and optimize, plus the ability to spot trends in data and distill insights
Experience implementing scalable CRM platforms within complex business models
Able to work independently, be self-motivated, and deliver results
Experience in working directly with senior-level leaders
Degree educated in marketing, business, or related field
Minimum six to eight years’ experience in developing customer centric omni-channel framework across multiple lines of business – digital focus
Excellent relationship-management skills
Must have good communication (written and oral), planning, organizational, and problem-solving and analytic skills
Effective leadership skills and heighted sense of accountability
Ability to manage multiple priorities and meet deadlines
Candidate must be open to travel as needed

137

Retail Services Resume Examples & Samples

Manage credit objectives at region and district level - communicate results and best practices
Partner with Regional THD management to develop and execute tactics that will facilitate the achievement of the THD credit goals, i.e. credit sales, new accounts, penetration, etc
Manage a staff of 4 to 10 Store Credit Managers, including interviewing and hiring, salary adjustments and promotions. Provide all field representatives with proper training, coaching and career development. Coordinate The
Home Depot Field Support Manager goals, responsibilities, and monitor results
Develop and implement a store coverage strategy that will meet the THD guidelines
Responsible for field execution of credit initiatives and achievement of established goals
Accountable for achievement of regional credit goals and objectives, i.e. sales, new accounts, associate development, etc
Develop and maintain relationships with THD associates and customers
Facilitate business development opportunities within the region
Bachelor's degree in Business
Master's Degree preferable
5-7 Credit experience & underwriting is required
Must be highly self motivated

138

Retail Services Resume Examples & Samples

Collaborate with THD Consumer Portfolio Director on key strategic priorities and serve as advocate for the consumer and partner needs, marketplace trends, and product positioning
Collaborate with THD Consumer Portfolio Director to manage product roadmaps and increase sales and meet penetration targets
Responsible for oversight of the annual marketing plan, identifying new promotional opportunities, business case development, concept buy-in (both internal and with the partner) and oversight of execution partnering with broader Marketing organization
Collaborate with partner and broader Marketing organization to develop strategies that optimize Point of Sale account acquisitions, increases card member usage & retention
Develop and maintain strong relationships with key individuals with HDFS (Home Depot Financial Services). Provide creative solutions to business opportunities that strengthen the relationships and resolve relationship issues
Strong analytic skills in evaluating product performance, and ability to leverage qualitative and quantitative research tools to identify partner insights and new product opportunities
Oversight over THD consumer research initiatives, including monitoring competitive landscape, addressing partner issues and developing optimal customer experiences
Partner with Field Team to develop programs to increase sales, associate engagement, and customer and associate awareness of credit
Develop relationships across the Marketing organization to leverage and share best practices
Manage staff of three marketing managers supporting execution and strategy for US Consumer marketing campaigns across all channels

139

Rep, Retail Services Resume Examples & Samples

Support multiple projects including dealer escalations, agent emails, promotional crediting, rebate support, access card fulfillment, guiding dealers through web-based training on the Dealer Website, canceling point-of-sale orders, outbound call support, Costco VIP escalation support, new dealer application escalations and dealer Website testing
Participate in special projects and perform other duties as assigned
Well-developed telephone and customer service skills with experience in a high volume (100+ calls per day), dynamic business environment
One or more years of experience working within fast-paced dynamic environment
Demonstrated ability to meet or exceed Key Performance Indicators (KPIs)
Strong leadership skills either in team and/or project management
Strong understanding of PC applications and e-mail, including MS Office, Excel and Outlook
Ability to use a variety of systems including STMS billing systems, RIO/Siebel escalations, Order Management Systems, Dealer Website, CSG, Dealer tracking system, Online Intranet
Able to work proficiently within at least 2 separate lines of business or critical queues

140

Retail Services Finance Resume Examples & Samples

Forecasting - Develops annual plan and forecasts of the balance sheet, and P&L for the assigned portfolio working closely with the business analysis finance team and partner management team. Prepares monthly updates for expected current quarter performance. Develops and maintains key financial models and prepares system uploads for all forecasts and projections. Identifies financial risks and opportunities and communicates to key members of the finance team
Ad-hoc support of broader FP&A objectives and deliverables as required
Strong working knowledge of Excel; Essbase/Hyperion knowledge preferred
Written and verbal communication skills – role is required to be able to present key themes in a concise manner to Business Senior Management
Able to multi-task – conflicting time pressures during close or forecast periods require prioritization skills and the ability to work well under pressure
Demonstrated experience in ad hoc analytics
3 years minimum relevant financial services experience required, preferably within Financial Services

141

Retail Services Resume Examples & Samples

Initiate and manage credit policy enhancements; including analysis and validation and testing of risk management policies and strategies to manage various aspects across credit life cycle
Oversee internal and external business processes that drive financial results
BA/BS Degree with specialization in Business, Statistics, Mathematics, Engineering or Economics. Masters degree preferred (MS/MBA) and 7+ years of experience in financial services
Excellent overall business judgment and solid negotiation skills
Capability to manage processes across multiple organizations and across multiple sites

142

Retail Services Resume Examples & Samples

Ability to leverage credit risk data experience and business acumen to observe key trends / threats / inaccuracies and drivers of those observations
Implement initiatives to ensure consistency and compliance with global credit policies and liaise with cross functional business counterparts to ensure accuracy
Provide simple, concise and clear communications of complex data trends and analyses to senior management, SCO and the business
Provide as needed support for on-going monthly and quarterly reports such as RAF, CRO and PQR
Ability to work efficiently balancing between both business and functional interactions and priorities
Manages MIS and analytics and prepare presentations and material for senior management

143

Retail Services Resume Examples & Samples

5+ years of direct marketing experience
Experience managing marketing budgets and sales plans
Understanding of marketing modeling and segmentation strategies
Previous experience formulating business cases for programs

144

Retail Services Resume Examples & Samples

Flexible and adapts easily to changing priorities
Ability to develop, manage and communicate strategic concepts and initiatives to executive management
3 + years of relationship management or client-facing support
5 + years of Business, marketing or IT project management

145

Gdm-sbs-citi Retail Services Resume Examples & Samples

Analytic Project Execution: Own and deliver consistently on multiple and complex analytic projects. This would require an understanding of business context and the ability to formulate and execute analytic approaches to address the business situation
Business Knowledge: Develop an understanding of the domain/function. Manage business process (es) in the work area. The individual is expected to develop domain expertise in his/her work area
Teamwork: Develop cross site relationships to enhance leverage of ideas. Set and manage partner expectations. Coach and mentor new hires in the team
Communication: Independently manage end to end project communication across the various levels in the organization
Develop an understanding of the domain/function. Manage business process (es) in the work area. The individual is expected to develop domain expertise in his/her work area
Financial Analysis
Business Analysis
Statistical Modeling
Strong Analytical aptitude and logical reasoning ability
Strong process/project management skill
Knowledge of analytical tools such as SAS/SQL and complex data sources
2-5 years of Experience in Financial Services/Analytics Industry

146

Retail Services Agent Resume Examples & Samples

Assist with national promotion questions
Answer questions regarding commissions
Activate dealer showroom accounts
High School diploma or equivalent; college degree preferred
Ability to communicate clearly both verbally and in writing
Two or more years of customer service experience
Being detail oriented, flexible and able to work with minimal supervision in a fast paced environment
Strong analytical skills with ability to identify problems and initiate solutions
Proven follow-up and organizational skills
Ability to communicate technical information in non-technical terms
Well-developed interpersonal skills to be able to work closely with others in a team environment and across organizational boundaries
Ability to adapt to an ever-changing work environment and responsibilities
Ability to multi-task between emails and calls

147

Retail Services Resume Examples & Samples

Commercial credit underwriting experience required
Knowledge of consumer and commercial bureaus
Basic underwriting knowledge
1-3+ years decision making experience
Commercial Credit experience
Spreadsheet experience
Ability to interact successfully with business partners, operations and departmental colleagues
1 - 3+ years related experience

148

Retail Services Resume Examples & Samples

Extreme proficiency in MS Office (Word, Excel, Outlook, Visio and PowerPoint)
Command of HR systems (GTMS, GLMS, Peoplesoft, Workforce Reporting)
Ability to gain a strong command of new systems (Video Conferencing, P2P, Citi Travel & Expenses)
Expert in multi-tasking, organizing, and prioritizing
Proactive and anticipatory
Professional presence and ability to engage with internal and external constituents
Detail oriented with ability to work independently and prioritize workload
Demonstrates a high level of integrity and professionalism
Energetic, responsive team player with the interest to take initiative and work in a fast-pace environment

149

Retail Services Resume Examples & Samples

Analyze dealer and territory performance trends using company reporting and ad hoc analyses to identify market opportunities and emerging risks. Monitor competitor activity, gather data on competitors’ pricing and promotional activity, and collect feedback on dealer programs and processes to drive improvements
Enroll new dealer accounts. Align with partner field team to identify prospect dealers. Present Citi’s value proposition and guide dealers through the enrollment and onboarding process
Maintain a communication network both within Citi Retail Services and the assigned partner
Prior experience in the powersports industry preferred

150

Retail Services Resume Examples & Samples

Provide leadership in the management and efficient delivery against requirements set forth by internal Risk oversight group as well as external regulators
Define, drive and share best-practices in techniques and data strategies to enable consistency and best in class risk management
Interact, communicate effectively and educate business partners on model policy, model approval process and its requirements both during day-to-day interaction and through formal training
Prepare and effectively deliver presentations of policy requirements, technical details, and projects status to both technical and non-technical personnel
Act as liaison between risk policy teams and Model Risk Management for clarification on model policy requirement and for addressing exceptions to model policy
Coordinate all steps of the non-scoring model approval process, including Legal, Compliance and Fair Lending reviews
Design and conduct quarterly assessment of controls and KRI of non-scoring models
Operate with autonomy on medium-scale projects that span multiple business functions, determining both project timeline as well as scope

151

Retail Services Resume Examples & Samples

Develop and maintain strong relationships with partner retail field leadership and store level management within assigned territory
Facilitate resolution of store issues
Support strategic initiatives and marketing programs to assist in maximizing in-store applications, credit sales and penetration results
Work out of a home office - all required office equipment and supplies will be provided

152

Retail Services Finance Resume Examples & Samples

Work closely with business analysis teams to develop, track, and forecast monthly marketing spend and incorporate changes to business partners strategies. Must identify partner impacts and be able to communicate that to business CFO’s
Perform ad hoc portfolio analysis as required
Strong working knowledge of Excel; Essbase/Hyperion, MicroStrategy knowledge preferred
Written and verbal communication skills – role is required to be able to present multiple clients and varying key themes in a concise manner to Business Senior Management
5-7 years of relevant work experience

153

Citi Retail Services Finance Resume Examples & Samples

Provide key financial leadership to business development process, including deal structuring, financial analysis, and contract negotiations
Partner with cross-functional internal teams, including Business Development, Mergers & Acquisitions, Risk Management, Operations & Technology, Compliance, Marketing and others to evaluate portfolio acquisition and start-up opportunities
Participate in prospective client meetings during sales process and negotiations
Develop timely and insightful financial analyses to support management review of proposed deals. Identify appropriate scenarios and sensitivities and incorporate into financial reviews
Communicate pro forma financials, including risks and opportunities, to senior management and key stakeholders
Demonstrate responsible finance through conduct that is transparent, prudent, and dependable
Interact with Accounting Policy, Treasury, Tax, and other key internal stakeholders to ensure that financial elements are appropriately considered and reflected in pricing and structures
Perform other activities related to business and asset valuation, capital management, and strategic initiatives. Provide thought leadership and drive in order to advance initiatives
Perform other enterprise-wide financial leadership and analysis, as needed
Participation in a corporate financial leadership program preferred
10+ years of financial leadership experience, with M&A experience preferred

154

Retail Services Resume Examples & Samples

Coordinate with the cross functional and business teams for CRO / Risk Committee and Credit underwriting Decks
Support in execution and management of CRO, Risk Committee, Credit Underwriting and staff meetings and follow-up management
Collaborate with the CRS Finance team on Risk Management budget / investments and reconciliation of expenses
Coordinate requests from other seniors and work collaboratively with their offices on meeting agendas and deadlines
Establish good relationships with stakeholders both internal to risk management and outside team swithion Citi at all levels, businesses and locations
Maintain simple, concise and clear communications to senior management and to all stakeholders, ensuring team interaction model is transparent and effective
5-7+ years experience in credit card risk management or equivalent training and experience preferably in the financial services industry

155

Retail Services Resume Examples & Samples

Working closely with the partner and internal support teams to ensure seamless execution of marketing campaigns and projects that support the overall growth of the business
Drive and ensure seamless execution of the card issuance and reissuance streams, including cardmember upgrades and the annual card expiration reissue, coordinating and collaborating with the internal and partner support teams
Ensure the execution of core credit marketing functions, including annual privacy notice, pricing changes, change in terms and add on products / services
Own the relationship with key senior level partner contacts, including providing regular business updates, collaborating on projects / initiatives and driving operational excellence / business performance
Collaborate with the partner on new IT project development, acting as the lead coordinator for Marketing and representing the projects to the Joint Projects Steering Committee. This responsibility will include closely coordinating with the Citi business projects team to ensure the management, progress and execution of these projects is achieved
Management of the standard marketing operating procedures, ensuring that the process are followed and updated by both Citi and the partner
Collaborate with the partner and internal support teams to drive process efficiencies and innovation that improves overall speed to market and reduces cost
Create and manage the process and capabilities innovation roadmap, setting the vision that supports improved business performance and an enhanced customer experience
Partnering with Citi Marketing Governance to ensure adherence to the Marketing Guidelines and campaign control / approval procedures
Manage day-to-day marketing relationship with partner Marketing Operations counterparts to ensure strategies and programs are executed, campaign audits are completed, issues are identified and resolved, process are updated / optimized and projects are developed, prioritized and executed on-time
Collaborating with the internal Marketing Operations COE and the partner, responsible for the development and seamless execution of the card issuance and reissue marketing channels, including plastic upgrades
Execution of the annual Privacy notice, collaborating with the internal Privacy team and the partner to ensure timely execution that is compliant and cost efficient
Working with the Citi Pricing Team, executing Change in Terms and Prime Rate changes, including any required customer communication and collateral updates are accurately executed
Collaborating with partner Marketing Operations counterparts, as well as the Citi team on the development and prioritization of new project / product development work. This will include championing projects through the prioritization process and working with the Project / Solution teams
Coordinating with Marketing Governance and the cross functional internal teams, ensure that Citi Marketing Guidelines and MCA are appropriately followed and monitored
Drive process innovation and efficiencies, by working closely with the partner and internal COEs to challenge and improve existing processes. This includes leveraging best practices from other portfolios / business units to improve our performance
Central point of contact within the Citi Marketing team to support partner’s marketing team, helping to identify and manage any potential issues. This includes collaborating with Operations, IT and Customer Service for both Citi and the partner on the resolution

156

Retail Services Resume Examples & Samples

Oversight and monitoring of a major merchant dealership relationship consisting of commercial contingent and third-party risk including interpreting and resolving potential policy issues with the relationship
Apply an excellent working knowledge of commercial judgmental risk analytics which includes financial statements (liquidity, leverage, profitability and cash flow), commercial bureau and risk / mitigation analysis
Serve as dealer risk contact between dealers and Citi to assist with transactional approval, policy development and credit issues
Participate in commercial policy monitoring and decision quality reviews of judgmental credit decisions performed by various Operating units across the Partnership Group
Provide feedback, training and development for all commercial judgmental underwriting units across the Partnership Group
Manage risk levels for the entire credit spectrum across multiple products and retail formats consistent with overall business and financial objectives
Monitor credit signing authority for credit analysts in operations to ensure credit decision quality is maintained

157

Retail Services Resume Examples & Samples

Interface with Internal & External Partners to design data driven analytic and reporting solutions primarily using SAS and visual reporting tools
Launch new reporting and automation processes for Macy’s portfolio
Pull, synthesize and manipulate large data sets using UNIX, SAS, SQL, Visual Basic, Cognos, Microsoft Excel, and Microsoft Access, translating technical data into business terms
Direct management or equivalent leadership experience a plus
Working knowledge of SQL, Cognos (Query Studio, Report Studio), and UNIX (scheduling, scripting, automation). Experience with SPSS, JAVA, C++ or other significant programming languages is a plus Working knowledge of visual reporting tools is a plus

158

Retail Services Resume Examples & Samples

Partner with the broader Business and Market Development team members to execute agreed upon strategies, drive business wide initiatives, and determine areas of opportunity and/or risk for future focus
Identify strategic value and cultivate relationships with internal and external assets that are considered ‘market makers’ and differentiate Retail Services to prospective and existing partners
Conduct initial planning and market research activities for new market and vertical development; formulate a position that provides a perspective to the business or recommended course for action
Collaborate with internal RS and GCB functional teams to design and deliver meaningful Retail Services events for existing partners and prospects; engage and align with leadership team and GM expectations for said events
Evaluate and develop a perspective on internal/external assets and events that provide Retail partner strategic engagement opportunities
Assist with the coordination and preparation oversight of RFP responses. This requires a general understanding of the broader business and ability to effectively partner with a cross-functional team
Create presentation materials for various internal and external management and prospect meetings. This requires an ability to partner with multiple functional teams to effectively construct and represent the current business environment
Ability to interact with and support a wide group of stakeholders across the business and functions on a daily basis. Must have ability to effectively manage ambiguity and juggle complex tasks to ensure all deliverables are met
5-8 years business experience in credit card industry with strong understanding of retailers
Strong project management, organization, and time management skills
Exceptional communication and presentation skills; must have ability to effectively communicate with all levels of management, across all functional areas, and with existing/prospective partners
Excellent problem solving, analytical, and cognitive skills
Ability to work well under tight deadlines in a fast-paced, team-oriented environment

159

Gdm-sis-citi Retail Services Resume Examples & Samples

She/he will develop, run and maintain SAS and SQL programs running on UNIX servers that access all Retail Services data
The technical leader will mentor new team members and coach the whole team with data and coding questions
Be a direct interface of the team with the various stakeholders
Be directly accountable for flawless execution and delivery on meeting the requirements
8+years of relevant work experience with extensive knowledge of MIS REPORTING or Data Management principles and Information Systems development, with particular emphasis in the use of Business Intelligence Architectures,
Career must evidence the following experiences
Program managing a large MIS or Data Management Initiatives
Hands-On knowledge on the following technologies – SAS (Advanced)
Program managing a large Data Architecture or Data Warehousing Initiative
Large scale MIS delivery in off-shore
Strong programming skills in SAS including macros, data manipulation and reports
Proficient in Microsoft Office and Sharepoint

160

Retail Services Resume Examples & Samples

Interacts with other teams within List Processing on matters regarding processing standards and procedures, audit requirements, statistics, knowledge discovery and data modeling
High-level of expertise in Campaign management platform & SAS is essential
Strong project management, communication skills both verbal and written
Ability to work independently in a dynamic, ever-changing production environment

161

Retail Services Resume Examples & Samples

Partner with cross-functional teams to build execution plans to meet client needs and drive business results, ensuring controls and compliance
Identify project requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute
Track project implementation lifecycle, including milestones, action items, issues and parking lot items
Influence team members regarding efficiency and feasibility; recommend improvements to project design or alternatives for more efficient use of resource and expense dollars, providing thought leadership and client direction to functional groups
6+ years of related project management experience
Strong project management skills with focus on translating project needs into requirements and timelines, managing execution; able to plan, prioritize, multi-task, and complete projects on time
Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs
Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment
Experience in the credit industry and Marketing a plus

162

P & A Analyst FP&A Retail Services Resume Examples & Samples

Degree in Finance or Economics with at least 5-7 years of relevant experience in financial services, preferably in a large complex organization with responsibilities across multiple businesses and geographies
An excellent skill on Excel, databases management, and financial reporting systems - Access is a plus
Excellent analytical skills, keen interest in business and economic environment
Good interpersonal relations, ability to build strong relationships and interact at all levels in the organization
Advance fluency in English, Portuguese is a plus
Able to multitask and comfort with manipulating data, adaptability and flexibility
Well-developed communication skills, both oral and written
Ability to effectively prioritize and execute tasks in a high-pressure environment
Makes judgments and recommendations based on analysis and domain knowledge

163

Retail Services Finance Manager Resume Examples & Samples

Coach, mentor, and develop a team of high performing finance professionals
Lead Partner interaction and communication to coordinate growth strategy, promotional calendar, Plan efforts, cost of credit analysis and financial reviews, etc
Provide key financial leadership role with management and cross functional teams
Strengthen profitable growth strategies, investment opportunities, marketing campaigns, and Return on Capital across the portfolio
Optimize all pricing efforts associated with new promotions, product offerings, and other initiatives
Analyze department performance, manage competing deadlines, and recommend alternative solutions to drive improvement
Participate in the preparation of key financial presentations to senior management, business team, and the Partner
Manage the department’s Business Control efforts including RCSA, Sox/EUC, policies and procedures, audit requests, and other related items
Perform other financial analysis as needed to support the business
Bachelor’s degree in Finance or Accounting, MBA strongly preferred
10+ years of financial leadership experience, with credit card experience preferred
Demonstrated leadership skills
Advanced analytical and cognitive capability
Strong teamwork and collaboration ability – extensive cross functional interaction

164

Retail Services Resume Examples & Samples

Provide simple, concise and clear communications of complex data trends and analyses to senior management and the business
Provide as needed support for on-going monthly and quarterly internal and regulatory reports
3+ years of financial services experience in analytic role is required. Private Label Credit experience preferred
Understanding of consumer credit risk management and credit card profit & loss drivers preferred
Manage and communicate MIS / analytics for senior management
Experience with Qlikview is a plus

165

Retail Services Resume Examples & Samples

Participate in the build out of the 3rd party direct digital marketing channels including Affiliate, Paid Search, Paid Display and Social
Manage and execute the day-to-day operations of the digital acquisition marketing channel which includes supporting campaigns from end to end
Work with portfolio partners and the digital acquisition strategy lead to determine the optimum strategy to optimize use of budgeted funds based on marketing objectives
Work closely with media agency and creative agency to launch and manage campaigns, building out tracking and reporting pipelines
Liaise between creative agency and internal CMOs/ Partner Management teams to finalize creative strategy supporting the goals of the campaign
At least 3 years of relevant digital marketing experience with specific concentration in direct response media marketing
Project and time management skills

166

Retail Services Resume Examples & Samples

Developing and managing framework for portfolio risk assessment including evaluation of credit and financial performance across varied lending products and industry segments
Understand applicable Citi Global credit policies and applicable industry regulations including Reg B / Z / O and the requisite impact of those governance items to prospective new partners or product initiatives
Establish Risk Management view on decision dynamics for the entire credit spectrum across multiple products and retail formats relative to program financial objectives
Exert excellent working knowledge of consumer risk analytics which include scoring and segmentation techniques and their use
Tracking initiatives and emerging trends within the organization and across the industry to leverage in new business performance assessment and negotiation
Develop and maintain the framework and data infrastructure to support portfolio risk assessment and asset valuation
Frequent interaction with senior business leaders including, daily communication with the business development and group risk management leadership, as well as the senior functional leadership within the Retail Services organization
Establish and effectively leverage solid cross-functional partnerships and networks with key constituencies both internal and external to Citi
Demonstrated ability to work effectively in environments with high levels of uncertainty

167

Retail Services Prep & Mask Technician Resume Examples & Samples

Inspect incoming panels for properly completed body repairs and primer applications; refer exceptions to supervisor
Mask/protect any areas adjacent to panel(s) to be prepared
Apply abrasives and use hand and power tools in preparing panels for final refinish
Remove all dust and other particles from prepared panels
Inspect panels for adherence to shop standards for preparation
Follow all job related safety and health procedures
Proof of valid annual respirator fit test
Valid HAPS Paint Training Certification

168

Retail Services Technician Resume Examples & Samples

1-2 years of vehicle service and repair experience; 1 year of customer service experience preferred
Any ASE certifications and/or a tech school degree is preferred, but not required
Become certified in a minimum of 4 areas with a preference for brakes, alignments, suspensions, cooling, and electrical
Must continue training to maintain current A.S.E. status once obtained and to meet with technology changes as they occur

169

Retail Services Resume Examples & Samples

Lead the timely and accurate completion of monthly and quarterly submissions
Completion of minor remaining items from the historical restate of CCAR 14M
High level of engagement with Argus and Global risk in meeting the submission requirements
Address ongoing questions and discussions related to the BAU submissions
Participate in all internal and external reviews / audits relating to regulatory submissions
Drive the CRS process for full and complete conversion of Optima from CDI to Technology which may last for an extended period of time
Work extensively with Technology, Global Risk, CDI, QA/QC and portfolio teams to deliver on Optima commitments
Ownership of data quality validations and attestation for both historical and BAU Optima data
Develop an extensive plan for completing all data validations within a constrained window of time
Manage and maintain optima data quality and applications post successful conversion
Optima will cover existing CCAR 14 M/Q, FDIC, Basel, LLR and some incremental risk related fields totaling 450 each month for all CRS customers
3+ years experience in credit card risk management or equivalent training and experience preferably in the financial services industry

170

Retail Services Resume Examples & Samples

Lead multiple complex projects and/or special assignments concurrently, using waterfall or agile project methodologies
Assemble and lead project sponsors, core project stakeholders and subject matter experts; evaluate project scope and drive project direction and document impacts
Manage, communicate and author changes to the Business Requirements, which includes all scope increases, decreases or clarifications
Communicate to executive teams utilizing dashboards, decks and/or material appropriate for senior leadership review and discussions
Track, update, escalate and communicate project issues, risks and gaps, and action items while driving identification of priority and project or program impacts
Through all lifecycles of the project serve as the Business liaison which includes attending all project meetings, making key project decisions, identifying Business owners, escalating Business risks and issues, taking responsibility to deliver Business tasks
Able to perform any role or task that may be essential to completing a project or program
Develop broad Business subject matter expertise (SME); will be required at times to participate in additional projects or programs as a Business SME
Experience in developing project plans, testing plans and mitigation plans
Excellent leadership, communication and negotiation skills, must behave as an owner
People/Team management and large scale planning experience

171

Retail Services Resume Examples & Samples

Pull, synthesize and manipulate large data sets using UNIX, SAS, SQL and reporting tools translating technical data into business terms
Understand, document, present, design, develop, deploy and support data cleansing, consolidation, validation and reporting processes. This includes but is not limited to understanding and documenting detailed technical design specifications, data analysis and supporting data environments such as SAS, Teradata, Oracle and Big Data
Identify and create efficient and innovative solutions for processing data and producing outputs consumed for analysis and reporting
Apply sound data management concepts, advanced technical skills and understanding of business processes for building robust solutions that maximize business benefit
Monitor existing data extract and manipulation and reporting processes and an on-going basis look at introducing efficiencies
Interact, communicate effectively and build strong working relationship on an ongoing basis with business and IT partners

172

Retail Services Resume Examples & Samples

Thoroughly understand and follow the requirements for real-time and batch business strategies
Determining, analyzing and documenting business requirements
Ability to produce high level designs and present to external teams
Development, implementation and maintenance of Decision Support projects with high quality
Develop utilities that will help business analysts to understand requirements as business rules and model them for consumption in a Rule Engine
Design and develop best practices for business rule implementation
Identify and communicate key project risks, define mitigation strategies and manage to resolution
Track and maintain change request documentation to ensure that all requirements are traceable
Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
BA/BS in a Technical Field with 5+ years of relevant business experience
Strong analytical skills with good attention to detail, ability to provide big picture decision making and to mentor junior staff
Demonstrated aptitude for tackling technology questions through the analysis and manipulation of large data elements
Extensive work experience in architecture, design, development and maintenance of Enterprise Business Rules Engines like Drools or FICO Blaze. Strong knowledge of dependencies between the decisioning systems, source data, business processes, and lending products
5+ years of experience with Java/J2EE applications (Spring Framework, Hibernate, SQL) and web services (XML, WSDL and SOAP) acting as a technical expert on the design and development of projects in underlying Unix/Linux environments
Experience with industry standard tools such as Eclipse, SVN and Maven
Independent problem solving skills
Strong team player able to respond under pressure to many demands adhering to aggressive timelines per business needs
Excellent communication skills, verbal and written, with the ability to converse with both business and technology groups onsite and offshore

173

Retail Services Resume Examples & Samples

Serving as DMC’s key digital stakeholder for approved product / platform enhancement projects and new partner on-boarding initiatives
Collaborating with DMC’s digital governance function to ensure that product / platform enhancements are delivered with proper controls, and adhere to corporate / business practices and policies to ensure that all potential operational and reputational risks have been identified and addressed
Assisting with the analysis of product / platform issues and direct corrective actions
Serving as a liaison between DMC, business teams and technology teams
Assisting DMC management with the development and presentation of digitally focused materials to Retail Services’ business development, partner management, marketing and operations organization

174

Retail Services Resume Examples & Samples

Responsible for scoping, directing & managing a portfolio of process projects within or across businesses
Facilitate the documentation of current processes including identifying/formalizing process owners, defining/formalizing process roles, and verifying role definitions/process documentation from process owners
Provide support of process communications by preparing presentations and leading process discussions
Ensure that documentation remains current and accurate
Participate in the development of requirements documents within their scope to analyze and assess any overlap or potential breakpoints to reduce/prevent errors
Assess processes to identify optimization opportunities through analysis, problem solving, stakeholder engagement and training
Directly manage vendor process mappers or team of business modelers and provide expert advice to the team (technical, functional, change management, linkage to systems redesign efforts, etc.)
Ensure key metrics are defined, developed and tracked and that improvements result in a positive impact
Sponsor and promote process improvement and documentation, including identifying and addressing post-rollout challenges
Facilitate the sharing of “best practices” methods across the organization and assist in creation of process training for effectiveness and compliance across the organization
Work with the Complaints team, the NA Consumer Business Operational Risk Management organization (CBORC) and all functional business heads
Proactively communicates with Senior Leadership and create & deliver executive presentations
Strong analytical and evaluative problem solving abilities
Results oriented with a high degree of attention to detail
Demonstrated ability to operate strategically
Demonstrated ability to assess, attract and retain key talent
Ability to quickly grasp technical information, systems, and business processes
Capable of managing multiple projects simultaneously
Exceptional interpersonal and relationship building skills including coaching, communication, change agility leadership, and working collaboratively
Demonstrated ability to influence and negotiate up, down and laterally
Excellent communication/presentation & influence management skills; must have ability to effectively communicate with all levels of management, across all functional areas
Strong experience in documenting process using process modeling tools and notation (formal tools, NOT Visio)
Expertise in Business Process Modeling Notation (BPMN)
Experience leading process improvement projects – LEAN or Six Sigma experience

175

Retail Services Resume Examples & Samples

Drive critical process governance and ownership and develop a process owner structure that will have experts monitoring any assigned work stream breakpoints and update processes to ensure accuracy
Work directly with process owners to provide proactive analytics and consultative support for breakage prevention and impact assessments
Serve as the facilitator for the process governance committee responsible for ensuring alignment with the overall strategy of the organization and prioritization of process changes and reengineering efforts
Work with the NA Consumer Business Operational Risk Management organization (CBORC) and all functional business heads to strengthen and update change control processes/activities to ensure they are effective and relevant
Prioritization and planning of a variety of meaningful initiatives across businesses, in collaboration with Senior Leadership, reengineering partners, and corporate support if/when applicable
Manages process repository with process mapping for all critical processes that impact partners, consumers and regulatory requirements and provides process update scorecards to the business
Establish and optimize change documentation to ensure all system, product and procedure changes are captured, tracked, evaluated for impact to other areas and managed in a coordinated manner
Oversees utilization of 3rd party vendors for process mapping initiatives
Responsible for leading & managing dynamics of cross functional and business wide process governance initiatives and secures project sponsorship from Senior Leadership
Facilitates resolution of differences between various sponsors and stakeholders over prioritization and timely execution of process initiatives; effectively promotes the need for process governance, and persuades Senior Leadership around agreement and support or required change
Integrates process management approach and methodology, as an enabler to the successful execution of the organization's business strategy
Instills a continuous improvement mindset within and across all lines of business and corporate
Directly manages staff, responsible for performance management, compensation decisions, and career planning & development; mentors internal staff and ensures they are appropriately trained on technical and change management capabilities and works to extend this knowledge across the business
Provides ongoing communication & reporting on the progress of process initiatives to senior business leaders and re-engineering partners in conjunction with corporate initiatives
Exceptional interpersonal and relationship building skills including coaching, communication and change agility leadership

176

Retail Services Resume Examples & Samples

Support the data needs of the Customer Data Intelligence department. Use SAS to extract data to their specifications to create analytic datasets, account lists or reports. Become proficient at merging all different types of data (e.g. merge transaction-level data with account-level data) and at working with time-series data
Support audit reporting (CCAR, FRB, OCC, OFAC)
Submit non mon files to First Data and submit Service Now tickets for IT support
Support all information security, regulatory and internal compliance policies and procedures within the Retail Services environment
Work cross-functionally on teams with various groups including Risk, IT, Marketing, Finance, Decision Management and Operations
Superior communications skills (written and oral)
Works well on teams
Conscientious about their work
Data Transfer skills such as SFTP, NDM, WinSCP and CitiSFT
In depth knowledge of First Data platform and data structures
Advanced SAS programming skills

177

Retail Services Resume Examples & Samples

Manages all aspects of institutional reports including reporting automation, dashboard layout, visualization, exports, graphs, insights, and delivery methods
Evaluate web analytics and other data, surfacing the most relevant information and insights, to assist our partners in achieving their objectives
Provide ongoing reporting--seeking insights and recommendations that lead to change, not simply reporting on what has occurred
Evaluate data capture mechanisms--Specify changes to analytics implementations in order to optimize the data being captured as needed
Work closely with development team in defining, implementing, and testing analytics code on new and existing pages
Define, produce, and maintain reports and dashboards for key stakeholders (business owners) that provide actionable, solutions-oriented metrics, insights, and recommendations that lead to audience, traffic, and conversion growth. Train business unit colleagues to interpret these reports
Provide thought leadership to data visualization and ways to standardize across a global environment
Provide thought leadership in the integration of industry standard metrics into existing framework
Ability to interact with all levels within the organization and work in a fast-paced environment with many initiatives
Educate and evangelize the value proposition of digital analytics
3+ years of experience in a digital analytics team with experience in BI, visualization and storytelling
2+ years of digital marketing experience
Expertise in Adobe Analytics tools (Site Catalyst, Discover and/or Data Workbench. Report Builder) required
Experience developing dashboards and reports
Practical problem solving and strategic thinking skills
Ability to identify and interpret patterns, trends and anomalies in data
Ability to handle several multi-faceted projects at once
Strong written and verbal communication skills, collaboration skills; great attention to detail
Experience developing collaborative relationships and partnerships with the business and technology departments that drive business results, including the ability to translate between technical and non-technical people
Proven self-starter who thrives in a fast paced environment
Tealeaf experience considered a big plus

178

Retail Services Resume Examples & Samples

Strong partnership and collaboration skills with core teams, including Credit Risk, Decision Management, Marketing Operations, Finance, IT and others on day-to-day basis
Ability to act as a product & process owner, while partnering and leading various teams to oversee flawless campaign management and transparent processes
Co-Brand footprint growth including channel expansion, targeting/population opportunities and leading new initiatives from ideation to project prioritization
Oversee end-to-end Balance Transfer playbook, including bi-annual updates to maintain integrity and identify gaps, across various channels, partners and platforms requiring strong knowledge of financial services, marketing acumen, along with process and executional awareness to ensure necessary oversight and accountability throughout the complex organizational flow
Institute continual process improvements to provide a positive customer experience and foundation for growth
Lead monthly campaign strategies, overseeing strategic development and successful implementation
Facilitate Balance Transfer weekly core team meetings to drive organizational alignment and executional readiness
Explore new initiatives, including testing levers (APR, fee, duration, targeting) and channel expansion
Partner with Portfolio teams to fully understand partner needs and work to identify expansion opportunities
Lead creative strategy and test new methodologies for optimal messaging, offer presentation, and channel delivery
Collaborate with digital team to drive incremental sales through low-cost online channels
Partner with Citi Brands colleagues to share best practices and ensure alignment across businesses
Work with internal Research & Insights team and utilize Comperemedia and other tools to effectively monitor competitive landscape
Act as business owner to identify and resolve issues for Balance Transfer and Promo Pricing concerns, working closely with cross-functional teams on specific action items and deliverables
Partner with Co-brand platform associates to implement necessary systems projects to support growth and ensure Balance Transfer & Promo Pricing platforms remain intact with future IT releases
Manage an annual financial budget for applicable programs
Monitor process control points and governance requirements
Ensure adherence to all business and regulatory requirements, including Legal, Fair Lending, Risk, and Compliance

179

Retail Services Resume Examples & Samples

On-going management of CRS Co-Brand Product Platforms to deliver product expansion and business contribution (revenue growth)
Management of CRS co-brand expansion plan of record (5-year strategic plan) – balancing customer insights, industry insights and thought leadership initiatives to maximize contribution
Ensure execution strategies are aligned with the Partner objectives and remain mindful of end user needs/experience
Drive delivery to ensure cross-franchise capabilities, consistency and compliance while articulating the right sequencing to drive maximum/optimal contribution
Work with Partner Teams to understand and drive product/platform strategies to increase cardmember activation, sales, receivables, revenue

180

Retail Services Resume Examples & Samples

Partner with Human Resources to develop and champion Diversity and Inclusion strategy and programs across Retail Services
Identify, develop and nurture external relationships to drive diversity outreach; represent our Diversity and Inclusion strategy in the marketplace
Manage the Retail Services Talent Track program – mentoring for existing group, executing established program content and commitments, and develop go forward program structure
Drive an engaged and excited workforce – partner with Human Resources to develop informal and formal career development programs
Build out and support new employee boarding for site based and remote employees
Continuously monitor internal and external employee development/engagement trends and adjust strategies
People and relationships; team builder
Inspirational; able to connect ideas and action
Inclusive; curious
Change management; able to effectively challenge the status quo
Self-starter and broad thinker
Talent Development
Community and Diversity Relations

181

Retail Services Resume Examples & Samples

Evolving web and mobile credit card account acquisition, online account servicing, and mobile marketing capabilities
Integrating DMC’s web and mobile channels with those of CRS’ business partners
Building strong relationships with internal partner management, business development, and internal organizations
5 – 7 years of marketing/technology product development, program management and project delivery experience, with a proven track record of achieving relevant business objectives
3 – 5 years of work experience in the financial services industry
1 – 3 years of product owner agile & scrum experience, preferred Certified Scrum Product Owner
Demonstrated success at defining and organizing digital product programs, including project definition and project delivery sequencing
Strong organization skills and the ability to efficiently manage multiple activities and initiatives, and shifting priorities
Strong analytic and problem solving skills applied to creative thinking
Excellent written and oral communication skills, including presentation skills
Proven ability to exert influence across organizational levels and functions
Demonstrated ability to deliver change with a bias for action and urgency
Strong interpersonal skills with a great sense of humor

182

Guest & Retail Services Manager Resume Examples & Samples

Responsible for providing hands on leadership to the entire concierge department
Ensures robust Arrival Experience & Elite / VIP Guest Recognition plans are in place to drive strong Guest Experience scores
Serves as and immediate assistance to the Front Office Manager in achieving and driving guest satisfaction goals
Responsible for ensuring keen focus on Guest Satisfaction with Resolution Scores by working with related areas to ensure guest issues are reported when they occur and addressed by senior team members prior to guest departure
Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel
Manages the flow of operation at the front drive in assisting the valet, doorman and concierge team
Ensures compliance with all policies, standards and procedures
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met within all areas of concierge
Observes service behaviors of associates and ensures that all uniformed associates are properly attired and groomed, each wearing a nametag and appropriate brand standards
Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
Participates as needed in the investigation of associate and guest accidents
Understands and complies with loss prevention policies and procedures
Supervises & assists all areas of the concierge under minimum supervision
Serves as a leader in displaying outstanding hospitality skills
Sets a positive example for concierge
Empowers associates to provide excellent customer service
Observes service behaviors of associates and provides feedback to individuals
Conducts monthly job chats, half yearly and yearly performance management along with the chief concierge
Maintains high visibility in public areas during peak times
Provides immediate assistance to guests as requested
Maintains a track of guest service engagement
Reviews comment cards and guest satisfaction results with associates
Leads by example for training and role plays for all guest related interactions
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Maintain employee review program, ensuring that 60-day, 90-day and annual employee reviews occur
Be able to perform any additional scope of duties if requested by the Management
Plan, promote, and market retail events to drive revenue
Purchase sundry items required by Guests and Visitors up to the budget
Maximize opportunities for group sales by proactively engaging group representative early in the process
Promote daily floor SPA sales while ensuring uncompromising levels of service
Determine yearly operating budget and merchandise strategies
Assist Corporate Buyer with markdown strategies to consistently clear merchandise
Coordinate quarterly physical inventories
Chair monthly department meetings
Proactively analyze business and respond in timely manner to maximize revenues
Energize Lapita philosophy of service and excellence. Ensure that Lapita policies and procedures are followed
Provide positive reinforcement to create high morale among employees,
Implement a training program to increase staff product and selling knowledge and productivity
Be accountable for promoting constant communication between divisions and departments, between employees and management
Take ownership of opportunities and Guest complaints taking proper prompt corrective action, ensuring the best possible satisfaction for the Guest
Review and be familiar with all groups and arrivals for the day by making use of resumes, attending pre-convention meetings and reviewing thoroughly the VIP special attention and repeat Guest arrival listings
Read and maintain Lapita retail logbook and all pertinent GIA /IDR forms from previous day or shift
Develop attractive and refined window displays in order to intrigue potential customers
Establish procedures for merchandise flow: receiving, checking in and ticketing
Consistently evaluate Lapita retail operation and initiate change to strive for continuous improvement
Serve as communication link between Lapita and Riverland
Ensure that each of the areas within the scope of retail adhere to all hotel and corporate policies and procedures
Ensure good safety practices of employees and Guests throughout the hotel. Maintain proper emergency procedures

183

Retail Services Resume Examples & Samples

Evolving web and mobile credit card account acquisition, online account servicing, and mobile marketing capabilities for CRS’ commercial and consumer platforms
Building strong relationships with internal technology teams, fraud & information Security, agile program team, partner management, and other internal organizations
3 – 5 years of marketing/technology product development, program management and project delivery experience, with a proven track record of achieving relevant business objectives
1 – 3 years of work experience in the financial services industry

184

Retail Services Resume Examples & Samples

Prepare risk management presentations for executive/ senior leadership meetings that include analytics on macro-economic analysis, partners’ business analysis, portfolio performance, emerging trends and areas of opportunity
Develop and provide management information to business/function management and risk committees; including operational risks, internal control monitoring results and significant internal control issues
Collaborate with various level of management within the areas of responsibilities, including the risk functions within the 1st line of defense
Build relationships and collaborate with compliance management and quality assurance teams along with other ‘second line of defense’ teams, for risk and internal control matters
Maintain Citigroup Retail Services internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
Monitor the ongoing effectiveness of key controls to gain assurance that they are operating in line with risk appetite and any regulatory and Citigroup Retail Services requirement
Develop and implement process for timely identification and escalation of Management Self-identified Issues; document and monitor progress of remedial actions
Support Compliance Management to promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

185

Retail Services Resume Examples & Samples

Partner with business verticals to create data based strategies in Marketing, Field sales, and product development
Create segmentation models to understand campaign performance and optimize ROI
Leverage Analytics and models to understand customer behavior and ways to influence it through a variety of channels and offers
Execute Marketing campaigns by working with cross functional teams: e.g. Database Marketing, Finance, Risk
Work with local and off shore resources and provide analytic leadership and project management
Proficient SAS/SQL skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, financial modeling and analytic tools (SAS E-Miner, Knowledge Seeker, etc.) are required

186

Retail Services Resume Examples & Samples

Analyze credit risk data and financial statements to develop, test, and optimize risk factors related to credit policies (Acquisitions)
5+ years experience in financial services, preferably in Risk Management
Experience building credit policy strategies, preferably on a credit card portfolio
Extensive knowledge of SAS programming including macro and SQL and knowledge of Knowledge Studio

187

Retail Services Assistant Resume Examples & Samples

Answering the primary phone line
Handle Retail Service calls
Logging the appropriate tickets, escalations and close out
Manage Meet & greet visitors
Manage postal services
Manage office supplies and maintenance issues
Minimum 2 years Customer Service Experience and / or relevant qualification
Strong Verbal and Written Communication Skills
Strong Attention to Detail, Drive for Accuracy, and Top-Notch Organizational Skills
Ability to work under pressure in an ever changing business environment
Proficient with Microsoft Office (Word, Excel, Outlook)
Willingness to learn and ambition to be successful
Efficient and proactive
Maintain High-Level of Client Satisfaction and Confidence
Ability to Cope Effectively in Stressful Situations

188

Retail Services Resume Examples & Samples

Participates in the tail-end sales process, aiding in identifying onboarding requirements and setting appropriate expectations on timelines and SLA’s as they relate to the start-up and data conversion of existing partner cardholder transitions. Captures initial requirements and transitions to the project team
Develops and maintains updates to the partner playbook and project plans
A partner (merchant retailer) payments acquisition and processing subject matter expert, provides comprehensive, in-depth consulting and leadership to team and partner at a high business and technical level
Manages the process of due diligence and risk assessment and compliance for partner integration activities; especially partner point-of-sale acquisition and processing services
Conducts and provides regular partner readiness, program integration and issue/resolution project communication meetings and statuses throughout event to all necessary internal and external parties
Manages partner integration, point-of-sale, testing and issue management resources as assigned to project
Provides the partner-facing oversight and key escalation point for the entire conversion event, engages with broader conversion project directors who own the entire conversion plan to ensure all issues are addressed and any know risks mitigated within partner or Citi internal partner plans
Strategic and proactive in identifying necessary changes or requirements within assigned areas as a way to ensure program operational compliance while continuing to meet partner needs
Assists in setting strategic direction and implementing any changes required with overall program conversion functions on a continual basis
Partner advocate in the internal steer co and other project events
Produces and provides all required partner event metrics as required
Minimum of 5 – 7 years of complex project (multi-functional) partner integration program experience; preferably credit card portfolio conversion or acquisitions
Excellent oral and written communication skills possessing a persuasive skill set are required
Demonstrated experience in creating, delivering and participating in both internal and external executive level strategy and presentation forums
Strong end to end knowledge of retail private label and cobranded credit programs, retail point-of-sale and industry trends
Organizational, project management, negotiating skills, conflict resolution and collaborative skills

189

Retail Services Administrator Resume Examples & Samples

Create and maintain billing files for Retail Services fees related to these accounts
Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies
Analyze and manage customer vehicle throughput via daily report/query capabilities
Work with Retail Services Operations Manager to achieve customer’s expectations of department deliverables through proactive communications
Utilize the AS400/VCF systems to monitor and track vehicle repairs
Communicate and schedule repairs/enhancements with Retail Services Operations management
Monitor vehicle through Retail Services fulfillment process to ensure timeline commitment is met
May work with finance/local management to ensure customers are charged and A/R is collected timely

190

Retail Services Inside Coordinator Resume Examples & Samples

Perform various clerical and administrative duties relating to Retail Services program fulfillment
Maintain customer account agreements, vehicle files, verification of receipt and assignment, records of the completion of work, and other required information
Work with department manager to establish and maintain deep service relationships with customers
Perform data entry and verify customer vehicle information is accurately recorded in a timely manner in the system and that vehicles are properly tagged with appropriate work order and/or other documentation
Enter all pertinent information into AS400 and approved work requested by customer
May follow up with customer to confirm completion and satisfaction

191

Retail Services Resume Examples & Samples

Expense Management
Coordinates annual plan and ongoing forecasts of Retail Services Expenses in concert with various functional areas within the business
Preparation and presentation of investment reviews to internal review committees
Management of headcount reporting of different business units
Reporting and Consolidation
Develops, prepares, and presents analysis, presentations, and reporting for internal management on a scheduled and ad-hoc basis, as well as communication of results to Corporate Finance and Treasury teams
Prepares quarterly results and forward looking analysis for Senior Management reviews
Interacts with Corporate Reporting and Consolidation teams located abroad
Works cross functionally with Treasury group on funding related inquiries and ad-hoc requests
Regulatory
Key stakeholder for initiatives related to CCAR, including results documentation, interaction with internal CCAR modeling group, and preparation of internal reviews and presentations
Performs other regulatory requirements for the business as needed
Strong working knowledge of Excel and Powerpoint; Essbase/Hyperion, MicroStrategy knowledge preferred
Able to multi-task – conflicting time pressures during quarter end and/or forecast periods require prioritization skills and the ability to work well under pressure
5 plus years of relevant work experience

192

Retail Services Resume Examples & Samples

Plan, write requirements, and schedule marketing programs and projects
Identify the resources required to deliver marketing programs and projects
Manage programs to completion on time and within budget
Collaborate with stakeholders and cross functional teams (requires ability to liaise with external partners and/or vendors) to launch campaigns and projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results
Works directly with marketing and financial teams to understand program and project budget requirements
Leverage automated solutions and agile marketing techniques to facilitate accelerated marketing timelines
Bachelor’s Degree in Marketing, Communications, Business or related field or equivalent work experience
2-5 years project/program management experience
High level of organization, management and people skills
Strong communication skills; excellent verbal and written skills
Excellent attention to detail; understanding of core marketing principles
Ability to manage multiple projects simultaneously; enthusiastic, “can-do” attitude
The person should be agile, friendly, capable of multi-tasking, and have a retail background

193

Retail Services Resume Examples & Samples

Build and leverage cross-business relationships (ICG, Ventures, etc.) that can provide insight to emerging market opportunities
Collaborate with BD to maintain a “pre-pipeline” and “pre-RFP” strategy and process; manage flow & tracking
Shape our online merchant strategy, collaborating w/RS SMEs on approach, product, channel, & sourcing strategy
Create and maintain RFP and Pitch database assets; automate initial material production; iterate to improve and streamline BD process/work intensity
Cross train and be prepared to support CRS summit, conference or Enterprise event needs
Strong story-teller, ability to connect data & ideas
Highly organized, rational and persuasive
Intellectually curious; probative & challenging
Resilient; comfortable challenging status quo
Strategic Assessment
Market Analysis
Financial Acumen
Documentation & Business Presentation
Analytical/Cognitive

194

Retail Services Resume Examples & Samples

Partner with the Sears Business Manager and Sears Leadership team to set strategic vision and define/align DM's support of business initiatives
Partner point of contact- sets the analytic standards and insures the quality of all analysis, segmentation and models that are presented to our partners at Sears
Participates in all partner/client meetings
Delivers insights in a creative fashion
Conducts specialized partner analytics, e.g. loyalty, spend category, tender
Partner with the Sears Marketing Analytics Leader to develop and execute analytic plans and agree on modeling approaches
Leverage analytics to identify opportunities to grow sales or improve profitability across our products and brands
Work closely with the Reporting CoE to help define ad hoc and recurring reporting needs in support of internal and external reporting requirements
Identify strategic analytics to support Business Objectives. Determine the appropriate priority and analytic effort in order to deliver timely solutions for a variety of initiatives and manage strategic score cards to ensure cross-organization success
Create strong cross functional relationships across business team and Partner management team. Demonstrate strong collaboration and consensus building to achieve win-win solutions
Manage and develop a diverse team of analysts both locally and abroad
Support Business and DM Function in Audit and Business Control activities
Responsibilities include the PL and Co-brand products
Lead cross functional business-wide transformation projects inclusive of setting out the roadmap, outlining P&L impact and developing scenario stress testing
Collaborate with other partner CDMOs to ensure DM best practices are actively shared across partner teams
Interfaces with Customer Analytics group which will provide support for
10+ years of related work experience required, with significant cross- functional business experience
Prior senior-level position managing an analytics related functional area within Risk or Decision Management
Bachelor's degree in a quantitative discipline is required (i.e. Business, Statistics, Mathematics, Finance, Economics or Engineering). MS/MBA preferred
Strong track record of leadership experience, including setting strategies, selection & development of talent, organizational design and establishment of effective working relationships
Strong communication and visualization facilities are key
Excellent problem solving skills to proactively address business questions with innovative data driven solutions
Ability to lead and execute business initiatives
Requires a deep knowledge of leading analytic, customer segmentation and modeling techniques
Proficiency in Microsoft Office applications required. Knowledge and experience of analytic tools (i.e. SAS, SQL, regression, segmentation, decision tree, simulation etc.)

195

Director of Infrastructure Retail Services Resume Examples & Samples

Bachelor’s degree or equivalent experience in business administration or computer science
8 years of experience leading technical, project and financial teams responsible for supporting and deploying technology based products or services in the retail space
10 years of experience leading multiple or cross functional teams responsible for supporting and deploying technology based products or services in the retail space and
3 years of experience supporting global technology teams
Excellent written and verbal communications, proven ability to develop and deliver presentations geared for Executive Management
Strong interpersonal communication skills and proven experience managing teams in highly matrixed organizations
Experience managing multiple technology vendors, including public cloud providers
Proven ability to manage $100M+ annual budgets, including infrastructure service cost model development
Experience with both emergent web and enterprise business applications

196

Retail Services Resume Examples & Samples

At least 3 years of relevant digital marketing experience
Campaign execution experience strongly desired
Experience in a financial service environment a plus
Responsible for the flawless digital execution and delivery of customer marketing campaigns and programs in support of CMO and Digital marketing plans
Deliver targeted marketing campaigns, including banners, overlays, links, etc., through the various partner branded “Account Online” customer servicing sites as well as non-targeted banners on the online credit card application sites
Manage campaign execution and implementation of similar marketing campaigns through newly rolled out Ad Servicing functionality hosted though a third-party vendor application
Partner and collaborate with different internal CMOs and Partner Management teams to understand partner strategy and needs in order to educate program manages on channel capabilities, make solid recommendations and provide influence to optimize digital marketing programs

197

Retail Services Resume Examples & Samples

4-8 years of financial services analytics experience required. Private Label Credit Cards experience preferred
A passion to solve problems, identify trends and understand the drivers behind customers behaviors
Bachelor's degree in a quantitative discipline is required (i.e. Statistics, Mathematics, Physics, Economics, Engineering or other quantitative field). Graduate level preferred
Effective presentation and communication skills with the ability to summarize findings and present to technical and non-technical audiences

198

Retail Services Resume Examples & Samples

5-10 years in the credit card industry
Basic understanding of technology. Ability to interface with CIO internally and externally
Excellent time management and organizational capabilities
A work style that embraces process and quality control that will mitigate reputation and franchise risk
Able to maintain a keen understanding of significant trends and issues affecting the financial services industry, and prepare the organization
Knowledge of Agile and Waterfall Delivery Methodologies
Consistent record as Project Manager, Lead, PMO or department head, managing teams and large, strategic cross-functional projects
Knowledge of relevant regulations and standards
Knowledge of Citi’s ProCore Project Management Tool
Knowledge of Process Flow Diagrams or Lean Process Methodology
CAPM, PMP, PgMP and/or MBA are a plus

199

Retail Services Resume Examples & Samples

The industry leading E.L.F. program is an award-winning Big Data application of graph theory and network analytics in credit and fraud risk management embedded in a high volume and fast paced lending environment
Proven excellence in risk analytics
Bachelor’s degree in a quantitative discipline required, Masters preferred
Minimum 10 years of credit / fraud risk management experience preferred
Solid grounding in the regulatory environment, governance processes, risk policies, procedures, systems and strategies is required
SAS, segmentation tools and experience with emerging analytic technologies like Big Data platform and machine learning models desired
Experience with loss forecasting, fraud and credit abuse are desirable
Experience in interface with credit bureaus and other data furnishers
Experience in working with operations groups including Customer Service, Collections and Fraud Operations
Strong knowledge of financial drivers, credit operations, and risk modeling
Excellent relationship management skills with the ability to navigate a large, complex organization
Outstanding communication and presentation skills with a professional, compelling presence
Ability to distill highly technical information into narratives suitable for audiences with varying levels of technical knowledge
Ideal candidate will have a positive result driven attitude

200

Retail Services Resume Examples & Samples

Driving strategic direction of the Sears business in collaboration with the General Manager and Vertical Leads
Leading a team of seasoned risk professionals, providing guidance on strategic growth plans across a diverse mix of industry verticals and partners
Coaching and developing team members, providing proactive feedback and challenging opportunities for continued learning and growth
Providing thought leadership in discussions regarding opportunities for portfolio and retail sales growth

201

Associate Manager Retail Services CAM No Resume Examples & Samples

Execute the service plan for current cooperators based on the business model. Enhance the cooperation ensuring better data transmissions from Retailers
Extend panel of cooperators, prospecting new Retailers and by signing them into sales force projects such as Key Account, Supply Chain, Pricetrack among others
Pursue commercial opportunities and business solutions with Retailers, achieving the annual budget plan for the team
Develop the competencies and skills of the service team, certifying that direct reports advance in their career path based on the career expectations
Strong organization and planning skills
Negotiation and Influencing skills
High energy and resilience
Goal driven
Commercial skills
Analytic skills
Communication | People driven

202

Retail Services Consultant Resume Examples & Samples

Identify and stay abreast of current drivers and trends, including national retail developments, customer engagement standards and best practices
Participate in assessments of internal product development related to client engagement
Contribute articles/posts to the ShopperTrak social media platforms
Bachelor’s degree in Retail, Business or Finance or equivalent experience. MBA is a plus
5 + years working directly in retail or equivalent experience
Advanced Excel skills required
Experience creating data dashboards a plus
Proficient in Microsoft PowerPoint
Strong multi-tasking skills along with ability to meet aggressive deadlines
Excellent oral and written communication skills; experience facilitating a plus
Superior process-management skills
Superior problem solving and analytical skills
Excellent organizational and collaborative skills and ability to take initiative and solve problems

203

VP Retail Services Resume Examples & Samples

Identify critical stakeholders and deliver effective communication (written and verbal) to all levels including executive management
Act as a strategic thought leader from p[project conception through implementation
Drive project Business Requirements; includes interviewing business process or products owners, authoring scope, gaining approvals, updating project scope changes
Review IT design and technical documents to ensure they effectively meet business/operational needs based on business requirements
Develop and execute project plans, conduct follow ups and update project documentation in accordance with established processes
Serve as a Program Manager on large initiatives; includes overseeing other Business project Managers assigned to individual projects in the program
Develop a maintain a strategic network across the organization which can be utilized to successfully drive projects
Participate and/or drive User Acceptance Testing (UAT), partner/3rd party integration testing, friendly-user-testing, pilot testing and production validation
Drive post implementation tasks, archive documents, participate in lessons learned meetings, project rollout and post-implementation product results tracking
Support new hire training and mentor support
5 or more years project management, business analyst or technical experience
2 or more years of experience at publishing, updating and communicated project Business Requirements
2 or more years of experience at summarizing and clearly articulate issues and risks to project team and management
A strong understanding of business procedures, financial services, and technical terminology
Has organizational, analytical, decision-making, and problem solving skills
Clearly understands waterfall and agile practices and principles
Knowledge of relevant financial regulations and standards, such as OCC standards
Previous experience as Agile Couch, SME, Product Owner or Scrum Master

204

Retail Services Resume Examples & Samples

Previous demonstrated ability to read and interpret commercial credit bureaus, analyze trade experience, and utilize external financial resources to underwrite commercial credit requests is required
Prior lending authority desired
Broad based underwriting knowledge and 5+ years decision making experience
Commercial Credit lending experience
Financial Statement analysis
Proficient working knowledge of PowerPoint and Excel
Moody's MFA or CAT (DRM) knowledge
Multitasking in high volume environment required
Bachelor's degree or equivalent experience required (Graduate school desired)
5+ years credit analysis experience required
Previous commercial credit authority preferred

205

Retail Services Resume Examples & Samples

Database support, implementation of a specific list processing function or an entire processing specialty across multiple delivery channels (e.g. direct mail, email, statement, etc.)
Execution of special projects as assigned by Senior Management to drive portfolio sales and revenue
Learn and leverage Citi proprietary campaign automation tool to execute campaigns
Apply knowledge of UNIX and SAS for campaign selection, execution, sampling, and reporting supporting Marketing Campaigns
Utilize scheduling tools in effort to automate standard routines/activities to enhance department efficiencies while improving department operations
Execution of database concepts, mainframe and related systems in development of new processes, MIS reporting, or execution of production programs
Maintain data security control and compliance supporting Retail Partner Card and Fuel portfolios
Provides recommendations to management regarding infrastructure, operating guidelines and procedures, audit and business reporting, and timely issue resolution
3-5 years of experience in Project Management and Database Marketing
Impeccable collaboration skills and ability to influence cross-functional partners without direct authority
Experience using marketing data and analytics
Extremely rigorous attention to detail
Practical problem solving and strategic thinking
Gemini/Encompass campaign execution experience desirable

206

Retail Services Resume Examples & Samples

Serve as a team lead on special projects as assigned by Senior Management to drive portfolio sales and revenue
Assist management with the review of ad hoc Project Requests and work with the business contacts to ensure the requirements are complete and ready for execution
Independently manage all job steps associated with multiple delivery channels or special projects within a List Processing functional specialty, including Team Lead responsibilities
Maintains a close working relationship across various functional areas – Marketing, Risk, Credit Policy and Decision Management – in ensuring timely response to business needs and requests as needed, operate as team lead to organize work or processes across multiple database marketing managers/peers (may include matrix but not direct people management)
5-8 years of experience in Project Management and Database Marketing

207

Retail Services Resume Examples & Samples

2+ years related work experience required, with significant academic experience / contribution
Credit card industry experience especially in modeling area is preferred
Masters or Doctoral degree with a specialization in Statistics, Mathematics, or other quantitative discipline

208

Retail Services Resume Examples & Samples

Vendor negotiations, partnering with Procurement and Legal on development of agreements
Monitoring complaints, SLAs and customer service calls, vendor review meetings
Reporting for Business Insurance Committee (BIC) and Add-On Product Committee (APC)
Vendor management and oversight, including completion of required checklists, follow-ups on outstanding requirements from compliance reviews, issue (ICAP) close outs
Development and execution of vendor exit strategies, including of vendor planning, file creation, customer communications and termination agreements
Lead monthly MCA reviews for enrollment monitoring, complaints, cancellations
Reporting, meeting minutes and development/documentation of policy and procedures
Compliance with Insurance Standards (exceptions, product reminder notices, material approvals)
Experience in vendor and relationship management
Strong negotiation and communication skills
Keen attention to detail, ability to meet deadlines and strong organization skills
Must have the ability to interact effectively with people at all levels of the organization

209

Retail Services Resume Examples & Samples

Reports to the Director and Senior Credit Officer (SCO) of the Specialty Partners Group (SPG), Business Development and Dealer Underwriting and Commercial High-line
Works closely with key directors and senior managers leading the various new partner program launches and program development initiatives with the secured lending / Powersports segment
Conceptualize, manage and continually innovate around new program proposals and approaches to ensure the business makes competitive proposals that protect Citi’s interests and drive strong future business results
Performance portfolio analysis and drive on-going modifications to promotional pricing and/or merchant discount rates (MDRs)
Interaction with/influence external clients, senior stakeholders, cross-functional partners, strategic vendors and regulators
Build and lead a high performance risk policy team … use expertise and experience to develop a pipeline of talented leaders
Ensure appropriate and thorough processes are in place to secure complete and legally enforceable documentation
Responsible for establishing an appropriate collateral value in order to understand the potential for recovery from the collateral in the event of a default (including the general valuation of collateral for which Citi has perfected a liens
Establish and document the policies and control processes, including the collateral approval processes, where appropriate, for taking and releasing all collateral
Analyze the risks inherent in the collateral as part of either a transaction analysis or an analysis within a product program
Maintain collateral score cards, as well as provide risk ratings and adjustments for collateral, in conjunction with the Citi Risk Rating Policy, as part of the business’s risk rating process
Establish and enforce global standards and processes to monitor and report collateral in conjunction with Citi’s risk, treasury, accounting and business policies (including the CCAR and LLF / LLR processes)
Experienced risk manager with knowledge of risk tactics and toolsets including, scores, data sources, segmentation, risk systems and processes and operational risk policy and practices
Full knowledge of card product P&L dynamics and the interaction of consumer behaviors, product configuration and market/economic environment
Strong interpersonal skills and ability to influence at all levels of mgmt
Displays flexibility to work well with varying personal styles

210

Retail Services Resume Examples & Samples

Development and management of CRS Co-Brand Product Platforms to deliver product expansion and business contribution (revenue growth)
Develop and execute a strategy to manage all compliance & regulatory standards / requirements for Co-brand work streams
Monitor and manage network partner performance

211

Retail Services Resume Examples & Samples

Partner with cross-functional teams to build execution plans to meet client and/or Citi Retail Services needs and drive business results, ensuring controls and compliance
Identify program requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute
Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch campaigns and projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results
Works directly with marketing partners and financial teams to understand program and project budget requirements
Partners with creative agencies to develop marketing assets
Knowledge of automated solutions and agile marketing techniques to facilitate accelerated marketing timelines is highly desirable
Strong program management skills with focus on translating program needs into requirements and timelines, and ability to manage execution and delivery against program objectives
Experience in the credit card/financial services industry and Marketing preferred; i.e. customer acquisition, existing customer marketing campaigns, product upgrades, program launches
Ability to manage high-capacity workload and effectively plan, prioritize, multi-task, and complete projects on time
The person should be agile, friendly, enthusiastic, “can-do” attitude

212

Retail Services Resume Examples & Samples

Works closely with the Citi Business Heads within Retail Services as well as Global Risk Management leaders
Interaction with/influence internal clients, senior stakeholders, cross-functional partners, strategic vendors as well as internal and external oversight constituencies
Interface with both internal Audit / FCR and Regulators

213

VP, Retail Services Resume Examples & Samples

Analyze and communicate campaign performance suggesting opportunities for improvement and growth
Continuously explore opportunities to improve processes and controls to ensure adherence to all relevant corporate and business practices and policies and to mitigate potential operational and reputational risks
Bachelors degree in Digital, Marketing or related field
At least 3- 5years of relevant digital marketing experience with specific concentration in direct response media marketing
Knowledge and understanding of the general best practices in affiliate, paid search, display and social marketing
Experience with Web Analytics tools such as Google analytics, Adobe Analytics (Omniture SiteCatalyst)
Experience with a tag management system such as Ensighten, Google Tag Manager is a plus

214

Retail Services Resume Examples & Samples

Bachelor’s degree or equivalent experience in Business Administration, Marketing, Advertising, Information Technology or related field
At least 3-5 years of Project and/or Product Management experience within financial, retail or technology industries
Experience with and a detailed understanding of website and mobile platforms (digital products), especially in the area of online self-service, acquisitions and advertising
In-depth understanding of software development life cycle utilizing both waterfall and agile delivery methodologies
Strong technical and business acumen is desired along with the ability to effectively communicate with business and technical management and peers

215

Retail Services Operations Manager Resume Examples & Samples

Responsible for setting the daily production pace of the recon team to deliver daily, weekly and monthly against committed volumes to multiple customers
Oversees the quality control of vehicles as established by Retail Services operational standards
Review and document quality and production metrics for all positions and implement training or other corrective measures as needed
Educate and ensure compliance on all Inspections, Standard Operating Procedures and Safety Guidelines
Ensure complete and thorough employee on-boarding and ongoing training programs for employees
Provide and maintain a safe work environment by communicating, monitoring, and enforcing all required safety procedures and complying with all OSHA, EPA and State or local safety and compliance regulations
Maintain and develop reconditioning shops staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees
Counsel and disciplines employees as necessary; plans, monitors, and evaluates job performance by conducting performance appraisals
Effectively leads the team at the location by setting an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect
Enforce all company policies and procedures related to employee and customer conduct

216

Retail Services Outside Coordinator Resume Examples & Samples

Perform various clerical and administrative duties relating to vehicle recon fulfillment
Evaluate reconditioning needs and provide timely and accurate quotes
Perform walk around of the units and evaluate cosmetic reconditioning needed
Estimate cost for cosmetic repairs and discuss with customer to gain approval. Record the outcome in the appropriate tools
Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner
Build deep service relationships with customers
Enter all pertinent information into AS400, AutoPoint, and other tools for approved work requested by customer
Utilize the AS400/VCF/AutoPoint systems to monitor and track vehicle repairs
Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met
Soft sell additional services to dealers upon delivery of existing work

217

Retail Services Resume Examples & Samples

Lead the development of acquisition policy for both new business opportunities and existing partner programs. This responsibility includes close partnership with onboarding business teams to develop functional and business requirements for program conversions and de-novo program startups
Establish strong cross-functional partnerships with Partner Management, Finance, Marketing and Operations teams to successfully execute major portfolio initiatives, with a strong focus on digital channel growth opportunities
Develop Acquisition risk strategies that are aligned with business objectives of delivering sustainable growth within the products targeted risk appetite
Develop and maintaining a data and systems infrastructure that supports all initiatives, inclusive of comprehensive portfolio MIS
Ensure all initiatives comply with the policies, regulations, and strategic direction set by senior management, and participate in various control, audit and compliance initiatives as required
Extensive experience utilizing relational databases (SQL, Oracle)
Experience with decision management tools (Blaze, Capstone, etc.) preferable

218

SVP Retail Services Resume Examples & Samples

Enforce consistent policies and procedures while challenging the team to think of creative ideas to resolve complex problems
Co-chair project manage office duties such as creating project reporting/scorecards, participate in global/regional project related committees, regulate project audits and quality reviews, be engaged in project prioritization and drive resource assignments
Review employee performance twice a year, provide clear and candid performance feedback, seek input from peers and internal clients
Provide team members with leadership and subject matter expertise assistance in their various meetings, projects or initiatives
Serve as an employee back-up or additional point of contact; perform escalations on behalf of employees, take action in regards to escalations that are in regards to an employee
Support new hire training templates and documents , drive individual employee training and mentoring
Direct the creation of multiple projects of work and manage their alignment to business goals
Lead the facilitation, coordination, and arbitration of cross functional macro level topics within/across projects and with Senior Management
Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project
Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed direct the communication of status, issue, and risk disposition to all stakeholders, including Senior Management, on a timely basis
2 plus years of experience as Business Analyst or Systems Analyst
2 plus years of experience at creating decks, process flows, procedures, project/tasks/mitigation plans
Clearly understands waterfall and agile practices and principles, has experience in Scrum

219

Retail Services Coordinator Resume Examples & Samples

Receive in bound vehicle and registration information from customers requesting reconditioning services for their units
Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order
Create and maintain charges associated with reconditioning fees related to these accounts
Perform a check for recalls on all units and note the results in the appropriate tool
Work with P&P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required
Manage customer’s expectations of recon fulfillment activities through proactive communications
Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information
Communicate and schedule repairs/enhancements with Recon Shop management
Review completed work ensuring customer quality standards are achieved and/or exceeded
Follow up with customer to confirm completion and satisfaction
Work with finance/local management to ensure customers are charged and A/R is timely collected
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
OC: Evaluate reconditioning needs and provide timely and accurate quotes

220

HQ Retail Services Specialist Resume Examples & Samples

Implement retail services tools: packaging, stationary, handtags and labels, props, gifts
Implement Licensing and MTM kits
Support Retail Services Manager in setting up new policies and procedures related to: food and beverage service, music and video, maintenance and cleaning
Implement store staff uniforms, store staff grooming, store staff scheduling
At least 2/3 years of experience in Retail Operations Department
Fluent English, other languages as a plus
Time and process management abilities

221

Retail Services Resume Examples & Samples

The position will partner with Cards Risk Management policy and provide Model Governance / Validation / Documentation related support for the development, maintenance, validation, and other management of Non Scoring risk models used across all portfolios
Must have the knowledge and expertise to ensure proper ongoing management of Non Scoring risk models, including but not limited to documentation and validation of the models
Work closely with the credit risk policy teams in any of the following areas – authorizations, underwriting, existing customer management, collections & fraud to develop best in class segmentation / non- scoring models and help validate & document the models
Must have capability to clearly communicate analyses. Presentations to both technical and non-technical personnel are required to be made frequently as part of the job
Provide support in the management and efficient delivery against requirements set forth by internal Risk oversight group as well as external regulators
5+ years related work experience required, with significant academic experience / contribution
Credit card industry experience especially in an analytics or policy role is preferred
Master’s degree with a specialization in Statistics, Mathematics, or other quantitative discipline
Track record of analytical and modeling experience, including identifying the problem, developing options and delivering solutions
Working Knowledge of statistical tools i.e. SAS, Knowledge Studio, SAS E-miner
High proficiency in Microsoft Word, Excel and PowerPoint

222

Retail Services Resume Examples & Samples

Ability to create, manage and communicate strategic concepts and project status to executive management and external partners
Experience in credit card industry preferable
Experience 3 + years of relationship management or client-facing support; 5+ years of business analysis, marketing or project management

223

Retail Services Resume Examples & Samples

Experience with SalesForce.com or similar Customer Relationship Management (CRM) tool
Working knowledge of Microsoft SharePoint
Basic understanding of relational database and SQL
Preferred: Excel VBA

224

Citi Retail Services Resume Examples & Samples

Bachelor's degree in Business. Master's Degree preferable
5 + years in a managerial role within sales/credit field
5-7 years credit experience preferred
Ability to multi-task in a high paced environment
Demonstrated employee development and mentoring skills
Strong strategic development & planning abilities
Strong time management and Microsoft skills (Excel, PPT, etc.)

225

Retail Services Technician Resume Examples & Samples

Perform a predefine inspection and light to complex mechanical repairs to a vehicle
Ability to complete minor to complex diagnosis and repairs to all vehicle systems including
Drivability diagnosis and repairs, including complete working knowledge of vehicle operating system and scan/electronic tools utilized in drivability repairs
Complete vehicle electrical system diagnosis and repairs, including but not limited to lighting, drivetrain electrical, interior/dash and accessories
Major engine mechanical and driveline component diagnosis, repair and replacement including engine, transmission, differential
Complete A/C system repairs including evacuate and recharge system. Must have Macs 609 certification to complete these repairs
Perform Vehicle Maintenance: change oil, oil filter, fuel filter, transmission flush, and inspection of vehicle for mechanical deficiencies
Based upon certification levels, perform various repairs and maintenance which may include: OBD II systems, brake components, tires, tune-ups, suspension components, electrical systems, State Safety Inspections, interior/exterior components, engine and drive line components, etc
Skilled on diesel and transmission repairs
Maintain assigned work area and overall shop in clean and tidy manner at all times
Perform all assigned work in a safe and conscientious manner at all times as directed by management and Manheim’s safety standards
Handle and dispose of all fluids as defined by MSDS and in accordance with all Federal, State and local regulations
Create and maintain vehicle history and maintenance records as defined/directed by management
Assures prompt repairs by interfacing and coordinating with vendors and other Manheim associates for parts and repairs
Perform other duties as assigned by supervisor/manager
5+ years of automotive service and repair experience; 1 year of customer service experience preferred
Industry certifications such as electrical and A/C desired
OE specific mechanical certifications desired
Front end, suspension and brake certifications desired
Computer and Scan tool/drivability diagnosis knowledge preferred
Must continue training to maintain current A.S.E. status and to meet with technology changes as they occur
Prior supervisory or lead experience preferred
Ability to write estimates that meet customer guidelines and contractual compliance
Dealership and manufacturers certification required
8 ASE certifications are preferred. A-9 is a light vehicle diesel course that is not required to be a Master Tech, but is required for this position
Must have personal hand/air/cordless tools to perform all duties
Must have diesel and transmission experience

226

Hss-retail Services Supervisor Resume Examples & Samples

Directs hourly associates on day-to-day activities for each meal period
Actualizes the ABM Healthcare Support Services Mission, Vision and Value statements
Maintains professional behavior consistent with the role, as well as, composure in difficult interpersonal situations
Knows who all their customers are and initiates and maintains positive relationships with them; promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency
Completes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format
Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required
Follows Universal Precautions/Infection Control Procedures
Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information
Actively participates in customer service improvement initiatives and suggest new methods that lead to better service
Assists in development, review and revisions for the cafeteria menu working with the Executive Chef and Food and Nutrition Services Director; identifies and implements menu changes to reflect current trends, ensures there are a variety of menu options and frequent new features
Works closely with Executive Chef and to ensure continuous communication regarding the menu, costs, and availability of products of the cafeteria and promotions
Implements and maintains all ABM Healthcare Support Services cash handling policies and procedures; ensures measures are taken to control and secure cash flow, monitors sales transactions, verifies deposits, cash register reports, and weekly sales reports
Ensures cafeteria sales report, catering sales, and other sales credits are recorded and collected per established procedures
Conducts regularly scheduled meetings with Cafeteria associates
Completes all weekly and monthly reports in timely manner; presents sales information to be submitted to facility in neat professional format. Details all required information such as charges, sales taxes, and individual billing report
Develops graphs for Food and Nutrition Services Director to include in monthly report and to post on Quality Board
Is cross-trained to cover weekend shifts, i.e. room service, etc. (May require/include working every other weekend.)
Develops/coaches department associates to ensure fullest potential is reached by providing feedback, suggesting ways for them to improve skills or build relations with customers, hospital staff and peers
Promotes and drives departmental TQM/Customer Service initiatives; makes frequent rounds in Dining Rooms during meal service to meet with customers and assess if meal expectations are met and implement service recovery as needed
Proactively reports pertinent feedback to Food and Nutrition Services Director in a timely manner
Ensures that all required ABM Healthcare Support Services retail operating procedures are in place; implements and maintains department policies and procedures to ensure programs meet goals within a clean and safe environment for retail services
In-services retail staff on the proper use of all supplies/equipment within service areas; notifies maintenance of equipment in need of repair and/or works with outside contractor; take corrective action as needed until equipment operable
Is cross-trained and able to order food, supplies, and equipment as needed
Monitors retail service, food production, sanitation and safety; identifies problems and directs staff as to corrective action to resolve and prevent occurrences
Develops and implements retail area cleaning schedules; completes sanitation inspections and develops reports for Food and Nutrition Services Director
Ensures temperature records for food, coolers, and freezers and completed and filed per policy and procedure
Develops retail staff schedules within budgeted master schedule. Monitors staffing daily ensuring all positions are filled; moves staff/adjusts schedules as needed to maintain service. Documents employee report offs and reports occurrences to Food and Nutrition Services Director
Demonstrate ability to work and complete all job tasks for all retail service positions, especially the cash register; works in absence of staff to maintain services if needed
Assists with hiring and training new employees – interviews candidates for, ensures new employees are instructed on job responsibilities how and how to safely operate and clean equipment
Ensures retail food preparation is completed according to menu with standardized recipes being followed within safe food handling guidelines
Takes proactive measures to ensure food waste is minimized
Visually inspects and tastes all food products prior to opening for service; assist in preparation of foods as needed and ensures quality food for all areas
Ensures meal service is provided at designated times for all services
Conducts line school (huddles) with service staff prior to opening for service; verifies all food temperatures, portioning, placement of items on plates, garnishes, item pricing and specials
Monitors retail services each meal period on duty; ensures proper food handling, portioning and charging of food throughout service
Ensures all opened/leftover food is stored properly (covered, labeled and dated)
Able to develop and prepare menus for special events and celebrations
Assist with production with off-site catered functions as required
Participates and assists in budgeting for cost of food, supplies, and capital equipment
Ensures retail area training programs are completed within given time frames; conducts in-service training as assigned
Assist with maintaining of retail employee files, time and attendance records and corrective action process; aware of and enforces all Human Resource procedures as noted in employee personnel manual
Participates in annual performance evaluation process for all retail staff ensuring review are completed per facility guidelines and time frames
Takes responsibility for self-development – supports a learning environment
Attends outside educational seminars pertinent to retail operations, food service operations and regulatory issues
Reports to work on time, requests time of in advance, follows ABM Healthcare Support Services vacation and attendance policies and procedure guidelines
Demonstrates understanding of Age-Specific Characteristics for population served through age appropriate communications and care
Participates in facility community service events or does volunteer work in community
Completes other duties as assigned by Food and Nutrition Services Director
Able to respond to emergencies at both nighttime and on weekends as required
Able to handle varying workloads and meet changing deadlines as necessary
Able to establish priorities, work independently, and to accomplish objectives without supervision
Remains current concerning sanitation guidelines
Able to handle and resolve problems
May be required to travel via automobile to meetings and hospital related functions
Daily exposure to various healthcare related illnesses normally associated within a hospital environment

227

VP Retail Services Resume Examples & Samples

Excellent leadership, communication and negotiation skills,must behave as an owner
Proficient in MS PPT, Word, Excel, Visio and SharePoint SPECIAL SKILLS (DESIRED – NOT REQUIRED)
Previous experience as Agile Coach, SME, Product Owner or Scrum Master (DESIRED - NOT REQUIRED)

228

VP Retail Services Resume Examples & Samples

Act as a strategic thought leader from project conception through implementation
Develop subject matter expertise (SME) in specific functions and processes; will be required at times to participate in additional projects or programs as a Business SME
3 or more years project management, business analyst or technical experience
People/Team management and planning experience
Proficient in MS PPT, Word, Excel. Visio and SharePoint SPECIAL SKILLS (DESIRED – NOT REQUIRED)

229

Retail Services Representative Resume Examples & Samples

Must have knowledge of the field of integrative medicine and be prepared to work toward the appropriate combination of holistic approaches with conventional medicine
Specific knowledge of vitamins, herbal products, homeopathic remedies, books in the field, aromatherapy products, natural skin care products, nutrition and other health aids is required
Ability to work with a dynamic team toward the highest quality service
Must be knowledgeable of retail operations and the implementation of operational and client services programs; must be able to translate knowledge and prior experience within a healthcare environment
Ability to help create and support a healing environment, and have a genuine interest in and commitment to the IHH mission and vision
Strong customer service, retail, coordination and organization skills
Computer skills including Microsoft Windows Suite and point of sale system preferred
Ability to accurately manage cash/check and charge payments
Shows initiative, proactive problem-solving and communication skills, and uses good judgment in decision-making
Maintains confidentiality
Ability to listen without judgment, to connect with and support client's individual healing or wellness path
Must possess excellent interpersonal and communication skills. Able to establish and maintain effective working relationships with Managers, co-workers, health professionals, volunteers, vendors and the general public
Ability to be highly productive with minimal supervision

230

Retail Services Best Buy Field Credit Representative Resume Examples & Samples

Execute action plans at District and Store levels with focus on integrating credit into dealer culture, driving increased credit sales, penetration and new application performance
Partner with local and regional partner field management to identify training opportunities and deliver associate training within assigned territory
Develop and maintain strong relationships with partner field leadership and dealer business owners/management within assigned territory
Support strategic initiatives and marketing programs to assist in maximizing in-location new applications, credit sales and penetration results
Increase credit awareness throughout all levels within assigned territory/partner
Attend dealer meetings and represent Citi at conferences, tradeshows, and other industry events
Must be able to multi-task and respond to a variety of situations
Good communication skills and a desire to succeed

231

SVP Retail Services Project Group Manager Resume Examples & Samples

Lead and be completely accountable to a critical team of resources which can consist of Business Project Managers, Program Managers, Product Owners and/or BAs
Provide leadership, support and guidance to each team member while proactively managing capacity and work quality
Ensure team members attend required training and successfully implement all organization, business or team changes appropriately; identify additional areas of opportunity for employee training that will contribute to their success
Be proactive at providing development opportunities tailored to each employee; if required address performance concerns and develop corrective action plans
Continually review existing templates, processes, procedures, define and drive improvements, make necessary changes and drive communication out to al impacted parties
Identify stakeholders and key organizations and build and manage relationships with each
Lead the identification and drive resolution of issues, including those outside established projects of work,
Work with stakeholders to ensure project scope definition meets business objectives
Work with project sponsor to ensure business case/cost benefit analysis is in line with business objectives
Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary
5 plus years of experience as Product, Program, or Project management
Previous people management experience preferred
Clearly understands waterfall and agile practices and principles, has experience in Scrum (Preferred)
Proficient in MS PPT, Word, Excel. Visio and SharePoint

232

Retail Services VP Senior Business Data Analyst Resume Examples & Samples

Develop and execute North America AML data validation process
Merge different types of data (e.g. transaction-level data with account-level data) and work with time-series data
Maintain and enhance existing SAS processes
Perform data analysis to clarify requirements or support future enhancement of the AML program
Become the subject matter expert on all Retail Services data sources and North America AML data
Mentor junior analysts and assist other analysts with data-related or technical questions
Support all information security, regulatory and internal compliance policies and procedures
Work cross-functionally on teams with various groups including Global Compliance, IT, Branded Cards Business and CRS business, and Operations
Research data related issues identified during IT and business testing activities to determine root cause
Independently manage end-to-end project communication with business and technology partners
7 years of advanced SAS experience (macros, data management, data profiling and reporting)
5 years of Unix scripting experience (scripts, vi etc.)
5 years of SQL and database experience
Experience working with large volumes of data in the financial services industry
Experience with credit card industry is a plus; experience with Anti-money Laundering or Know Your Customer initiative is a plus
ETL experience is a plus
Strong trouble-shooting and problem-solving skills; ability to independently track down answers and research data issues across multiple system touch points
Strong communication skills (oral and documentation)
Ability to work in a fast-paced environment independently

233

Retail Services, VP Business Data Analyst Resume Examples & Samples

Use SAS to extract data per specifications to create analytic datasets
Build proficiency in merging different types of data (e.g. transaction-level data with account-level data) and working with time-series data
Support information security, regulatory and internal compliance policies and procedures
Assist in researching data related issues identified during IT and business testing activities to determine root cause
Document findings and communicate to project team
Bachelor’s degree in Computer Science or related education or practical experience
5 years of advanced SAS experience (macros, data management, data profiling and reporting)
Unix scripting experience (scripts, vi etc.)
SQL and database experience is a plus
Experience working with large volumes of data in the financial services industry is strongly preferred
Strong trouble-shooting and problem-solving skills; ability to research and track down the root cause of data issues
Team player collaborating with technical, business, and offshore teams
Experience in MS Office/Excel and Sharepoint
Quick learner and self-starter

234

Retail Services Resume Examples & Samples

Work closely with Compliance to understand AML and KYC requirements and be able to communicate with the business and technology team to ensure end-to-end delivery of process and data flow
Ensure execution of User Acceptance Testing (UAT), partner/3rd party integration testing, friendly-user-testing, pilot testing and production validation
Drive post implementation tasks, archive documents, participate in lessons learned meetings, project rollout and post- implementation product results tracking
BA/BS in any educational field with more than 5 years as a Project Manager and a minimum of 8 years of total work experience
PMP Certification a plus but not required
2 or more years of experience at publishing, updating and communicated project

235

Retail Services Resume Examples & Samples

Lead multiple projects and/or special assignments concurrently, using waterfall or agile project methodologies
Maintain and distribute meeting minutes, project summaries and project documentation
Deliver effective communication (written and verbal) to all levels including management
BA/BS in any educational field with more than 3 years as a Project Manager and a minimum of 5 years of total work experience

236

VP Retail Services Resume Examples & Samples

Quickly create and run ad hoc queries to answer urgent business questions
Automate UNIX jobs using Autosys or scripts
Transfer files between all platforms (UNIX , mainframe, PC)
Exchange data with third parties (clients, bureaus, mail vendors), create Citi Transfer Requests and follow all confidentiality requirements such as data encryption
Become the subject matter expert on all Retail Services data sources and assist analysts and the off-shore team with data-related questions
Advanced SAS programming skills (macros, data management, reporting) min 5 years
UNIX experience (scripts, vi) min 5 years preferred
SQL and Database experience (Teradata, Oracle) min 5 years preferred
Credit Card and Financial Services experience min 5 years preferred
MS Office/Excel experience min 5 years preferred
BA/BS in Computer Science or related field or equivalent experience
Ability to independently track down answers and research data issues across multiple systems and platforms
Data Transfer skills such as SFTP, NDM, WinSCP and CitiSFT preferred
In depth knowledge of First Data platform and data structures preferred

237

Regional Director, B Retail Services Resume Examples & Samples

Review assigned territory performance, identify growth opportunities and areas of improvement
Working closely with Covered Entity management to create successful relationships
Collaborate with Program Director to establish financial and 340B contract pharmacy network performance objectives and prepare action steps toward achievement of those objectives
Review trend analysis and projections for territory and present to Senior Management as appropriate
Collaborate with Covered Entities and internal stakeholders on communication and marketing plans
Assist during quarterly registrations to pull through contracts and identify other engagement opportunities
Develop short-and-long term goals that meet established objectives and contributing to the overall goals and mission of the Covered Entity Supporting program roll out to ensure operational efficiency targets
Serve as field subject matter expert for retail 340B program
Performing other duties as assigned

238

Retail Services, VP Operational Risk Manager Resume Examples & Samples

Serves as a Technical SME with the knowledge of the Data Governance Concepts, business rules, data flows, ETL processes, and Analytical tools to support all the NADGU DGLs, DQ Measurement and Reporting projects
Enforce a consistent strategy, architecture, roadmap, and standard platforms documentation
Works with Product Managers to translate business strategy into technology roadmaps and coordinating them with internal IT team and vendors
Confirm project requirements by studying user requirements; conferring with others on project team
Facilitates identification of current state architecture by working with Citi Technology Office (CTO) Architecture teams, Application Owners, ETL Process owners and business teams
Facilitates identification of points of data quality measurement in alignment with CDMP and defined business requirements
Serve as a SME for data mapping, providing details in data lineage to confirm and enforce data accountability. Support Business Analysts in sizing project efforts
Actively drive simplification of Technology environment by eliminating specific/duplicative platforms leveraging the Global platforms where appropriate
Provide ongoing support for the metadata , Data Quality Assurance and master data management processes
Work with partners to develop business cases to justify initiatives, and develop tracking mechanism to track finance request and tracking throughout the lifecycle of the program MIS
Work closely with the NA LOBs DGLs to identify data quality requirements and initiate projects to address in-business needs and meet GCB DGO data quality requirements
Working with the NA LOB’s DGLs to identify and document Critical Data Elements that will be monitored and measured in the Data Quality process
Develop and maintain the Data Quality Charter and Operating Procedures documentation, make sure it is in place and adhered to in alignment with Citi Data Management Policy requirements
Document and distribute policy, regulations, rules, definitions and standards as it relates to Data Governance, Data Quality and Data Management
If assigned to support NA LOBs, participate in project lifecycle and lead Data Quality Profiling, Monitoring and Measurement deliverables
If assigned to support NA LOBs, perform BAU activities related to ongoing Monitoring and Measurement, including data analysis, reporting, supporting business stakeholders and data governance teams,

239

Retail Services Resume Examples & Samples

Bachelor's degree, preferred
5-7 years administrative assistance, preferably assisting a senior executive
Strong administrative skills with a proven record of going above and beyond
Ability to multi-task in a fast paced, dynamic environment and provide support to not only the Director, but the department
Must possess strong sense of urgency and be able to quickly and proactively identify problems and offer real time solutions
Must be able to work independently on requests and projects
Ability to use good judgment and discretion in handling confidential information
Strong work ethic and enthusiastic team player; willingness to take on additional responsibilities
Strong sense of diplomacy and tact; strong interpersonal skills; professional and corporate demeanor; ability to maintain composure under pressure
Advanced PC skills (Word, PowerPoint, Excel, Outlook, Access) and the ability to use these skills creatively. Excellent verbal and written skills. Must be detail oriented and possess excellent organizational skills
Demonstrates sound, professional judgment and excellent decision making skills

240

Retail Services Resume Examples & Samples

Work directly with the Marketing Governance Manager, who serves as the central point of contact for the Citi Control, Compliance and Operational Risk Management teams into the Marketing organization
Support the Marketing Department’s activities related to satisfying Manager’s Control Assessment, Internal Audit processes, OCC Reviews, Horizontal Business Reviews, mitigation and monitoring of Marketing CAP items, Regulatory Control matrix updates, Compliance Review testing team support and annual site reviews
Collaborate with and assist other Citi business units with accessibility program management and governance
Identify appropriate contacts / resources within Marketing to deliver on information or documentation requests in response to internal or external reviews or monitoring activities; monitor and follow-up on requests until satisfied
Think strategically about Control as it relates to Marketing and influence team members to implement improvements, for example: making the case for more uniform processes across portfolios where appropriate, exploring more efficient ways to satisfy Compliance requirements
Assist with communicating findings and results of reviews and monitoring activities to the function so the team can apply learning and improve
Investigate quality of Marketing record keeping
Working knowledge of in-business control oversight and compliance functions/responsibilities as it relates to the Marketing landscape
Provide insight into enhancing existing policies, procedures and processes on a continuous basis to proactively support Marketing
Working knowledge of compliance and financial industry functions/responsibilities strongly preferred
Experience with Marketing processes and systems, a plus (10+ years)
Proficient in Microsoft office tools, including PowerPoint, SharePoint and Excel
Exceptional process management skills, ability to meet deadlines, and a strong attention to detail
Strong collaboration, teamwork and influencing skills are required
Ability to thrive in a high pressure, deadline-driven environment
Demonstrated ability with following through on process improvements
Ability to develop and present information to internal and external parties in a clear and concise manner

241

Svp-retail Services Collections Policy & Treatment Programs Resume Examples & Samples

Development and approval of the end-to-end Collection treatment and contact Strategies, Recovery Strategies, agency/attorney collection strategies and practices including Segmentation, Communication, Treatment & Fulfillment
Understand and integrate the credit/underwriting strategies impact into the collections strategies to mitigate delinquencies and losses and deliver superior customer experiences
Provide insight/feedback to further enhance credit strategies and decisioning logic
Enhance and establish Retail Services Collections Policy and ensure policy addresses/satisfies all regulatory and GCCFRP requirements
Provide governance and oversight of/coordination with Collections Operations to ensure flawless execution of collections strategies and processes, capacity plans and oversight reviews and remediation efforts
Support critical business projects including Partner onboarding and conversions and due diligence
Effectively partnering with other Collections Policy groups to ensure consistency where appropriate, leveraging of best practices
Actively participate in industry groups and roundtables

242

Hss-retail Services Manager Resume Examples & Samples

Initiates and maintains positive relationships with co-workers/associates in an effort to build a strong team
Develops, reviews and revises cafeteria and special function menus working in conjunction with Chef and FNS Director or other facility representative; identifies and implements menu changes to reflect current trends, ensures there are a variety of menu options and frequent new features
Implements and maintains all ABM Healthcare Support cash handling policies and procedures; ensures measures are taken to control and secure cash flow, monitors sales transactions, verifies deposits, cash register reports, and weekly sales reports
Proactively reports pertinent feedback to FNS Director in a timely manner
Directs staff on the proper use of all supplies/equipment within retail service areas; notifies maintenance of equipment in need of repair and or works with outside contractor; take corrective action as needed until equipment operable
Develops and implements cleaning schedules, completes sanitation inspections and develops reports for FNS Director

243

Retail Services Resume Examples & Samples

15-20 years experience in financial services
High School Diploma required; Bachelor’s degree preferred
Knowledge of private label credit cards a significant plus
Knowledge of current consumer finance regulatory landscape a plus
Knowledge of Marketing Resource Management or other automation tools a plus
Excellent oral and written commercial communications skills
Strong process and project management bent; Six Sigma training a plus
Demonstrated impact in the following areas
Leveraging analytics to make business decisions
Using a variety of influencing tactics to drive results
Ability to work cross-functionally both within the business and across businesses to achieve outcomes
Process development and improvement
Creative problem-solving
High degree of intellectual curiosity – motivated by having impact
Ability to manage and develop a large (30+), geographically dispersed group of FTEs with varying skills and experiences
Commitment to attracting, developing, and retaining top-tier talent
“Can-do” attitude – willingness to “roll up the sleeves”

244

Retail Services Collections Policy & Treatment Programs Lead Resume Examples & Samples

Manage and significantly advance the end-to-end development & implementation of Early Stage collection treatments, contact strategies including Segmentation, Communication, Treatment & Fulfillment – driving to world class
Work with Credit Risk Policy teams to
Bachelor's degree. MBA/MS preferred
5+ years of people management experience, including experience as a manager of managers
Demonstrated ability to lead transformational change, including developing vision, end state and strategy / roadmap to reach end state
Demonstrated ability to effectively work with and influence Risk and Operations executives
Prior Collections experience (in strategy and/or operations roles) is preferred, but not required
Prior partnership experience (portfolio purchase / due diligence, conversion, on-going management) is preferred, but not required

245

Retail Services Resume Examples & Samples

Provide simple, concise and clear communications of complex data trends and analyses to senior management, CRO’s and the business
Provide thought leadership and coach / mentor a team of individuals towards a set of planned goals and business objectives
5+ years of financial services experience in analytic role is required. Private Label Credit experience preferred. People managing experience a plus

246

Citi Retail Services Resume Examples & Samples

Frequent partner interaction, daily communication with the business and group risk management leadership
Establishing solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives
Delivering solutions that strengthen Citi/partner relationships
Developing and strengthening positive relationships with senior executives at key partners
Identifying opportunities for enhanced efficiency through process improvements, automation, resource alignment, etc
Candidate must have 2+ years of people management / leadership experience
Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency
Strong planning and development skills, high comfort/knowledge with card business, including financial statements and reporting processes
Strong strategic mindset with a sophisticated ability to communicate and sell business rationale to internal & external counterparts
Excellent oral and written communications skills, ability to compellingly present & persuade
Strong interpersonal and influencing skills
Solid analytics skills and understanding of P&L drivers

247

Retail Services Resume Examples & Samples

Strong knowledge of Retail Partner Cards decision systems
Overall understanding of Acquisition and ECM policies and processes
Understanding of lifecycle of cards and impacts to operations and customer touch points
Strong communication and teamwork skills. Builds strong working relationships within and outside work group
Outstanding investigative and problem solving skills
Strong multi-tasking abilities and results oriented
Understanding of decision tree programming
5+ years experience in credit cards preferred
SAS programming knowledge preferred
NBSM (Experian), DA (Magnum), Blaze (FICO), Capstone (Apollo) or Scorex (Experian) experience preferred
First Data or Total Systems experience preferred

248

Collections Policy Operations Oversight Retail Services Resume Examples & Samples

Help establish a robust process to routinely review the Operations effectiveness including a review of volumes, productivity, intensities, staffing levels, etc
Help Develop and review Capacity Plan forecasts in cooperation with operations team operating units for the future six months, ensuring that the capacity plan is on a quarterly basis, and reviewed by the Senior Country/Business Collections Manager and Senior Country/Business Risk Manager (SC/BRM)
Help ensure that the work queues are processed according to the strategy and capacity plan
Help Prepare and maintain a documented change control process that is approved by the Senior Country/Business Collections Manager
Help ensure that the effectiveness of Strategy Execution is reviewed on a regular basis and all post implementation tests are accurate and reviewed by the senior managers
Help develop an oversight process to ensure that all adequate trainings are provided to collectors in a timely manner
Help develop an oversight process to ensure that the trainings and alerts are updated in conjunction with strategy changes
Help with tracking and reporting of all initiatives and reporting performance results, emerging trends and opportunities to senior management on a timely basis
BA/BS degree in Quantitative Fields such as Economics, Engineering, Operations Research, Business Finance, or Mathematics (Master’s degree preferred)
Minimum 2+ years’ experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS (preferred), SPSS, Statistica, S+ or some equivalent, in credit card risk management or equivalent, preferably in the financial services industry
Strong communications/presentation skills, capable of interacting effectively with multiple levels
Experience with segmentation / decision tree
The successful candidate will have demonstrable analytic and project management skills

249

Collections Policy Early Stage Retail Services Resume Examples & Samples

Identifying new strategies and efficiencies in collections
Developing models using regression techniques or other statistical methodologies to classify accounts based on risk and collection treatment efficiency
Segmenting accounts using CHAID/CART methodologies to design champion/challenger collection strategies
Performing hypothesis testing using Statistical Experimental Designs such as Factorial Trials and Principle Analysis to determine impact from new treatments
Conducting P&L analysis using parametric or nonparametric statistics to conclude significant difference between test and control
Representing Risk Management on inter-departmental Process Teams
Participating in creating system requirements for new loss mitigation strategies and represent Risk Management throughout the development life cycle of a new strategy or policy
Collecting and interpreting data for ad hoc projects
Making recommendations and communicating the results to senior management
Evaluating effectiveness of current loss mitigation policies and strategies
Researching and applying new statistical techniques that can improve predictive power of models
Making significant contributions in the development of analytical tools used in the assessment of loss mitigation risk and policy
Minimum 5+ years’ experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS (preferred), SPSS, Statistica, S+ or some equivalent, in credit card risk management or equivalent, preferably in the financial services industry
Experience with SQL programming in a UNIX environment
Ability to independently develop robust statistical segmentation models

250

Collections Policy Operations Oversight Retail Services Resume Examples & Samples

Qualifications include a 4 year degree in Statistics, Economics, Engineering, Finance, Mathematics, or a related quantitative field. Graduate degree is highly desirable
Minimum 2+ years of financial services related experience or 3+ years related analytic experience using quantitative analysis, preferably in a risk context
Minimum 2+ years’ experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS (preferred), SPSS, Statistica, S+ or some equivalent
Ability to develop robust statistical segmentation models
Outstanding communication and presentation skills, excellent interpersonal skills, thought leadership and should be comfortable working with ambiguity
Strong sense of accountability and decisiveness, and a strong work ethic

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