Quality Process Manager Resume Samples
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Quality Process Manager Resume Samples
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SK
S King
Sofia
King
13180 Baumbach Glens
Chicago
IL
+1 (555) 266 8238
13180 Baumbach Glens
Chicago
IL
Phone
p
+1 (555) 266 8238
Experience
Experience
Detroit, MI
Quality Process Manager
Detroit, MI
Hamill-Waters
Detroit, MI
Quality Process Manager
- Lead, coach, manage and mentor team members
- Provide status reporting to Value Stream Owner and Polaris Program Leadership stakeholders on a regular basis
- Mentor and train business stakeholders in key Business Process Management concepts
- Process design, monitor and managing effectiveness
- Partner with Polaris team to ensure future state business process models are aligned to business capabilities and overall strategic goals
- Facilitate process change utilizing lean concepts
- Serve in a trusted advisor role to business process owners
New York, NY
Quality & Process Manager
New York, NY
Nikolaus, Marks and O'Connell
New York, NY
Quality & Process Manager
- Analyze KPI and performance statistics and therefore identify areas for improvement
- Analyze TMC internal procedures and areas for improvement
- Advise internal customers on process changes and its impact that will help to improve quality of operations
- Develop and maintain Standard Operating Protocols and other process documentation
- Analyze volume information and identify opportunities to optimize through consolidation, changes in routing, transport mode etc
- Lead 4 Q projects and kaizen activities within TMC
- Quickly adapt and manage competing priorities, challenging timelines and new technologies
present
Houston, TX
Quality & Lean Process Manager
Houston, TX
Friesen, Gutmann and Grant
present
Houston, TX
Quality & Lean Process Manager
present
- Reviewing and facilitating improvements to the management system through application of LEAN principles
- Maintaining and developing the ETS quality management system, and quality procedures
- Developing relationships and joint improvement initiatives with clients and suppliers
- Providing monthly report of status of quality management systems for the business
- Providing support and advice on quality systems for tenders, projects and design
- Facilitating external audits on ETS’ management system
- Prioritising opportunities and implementing initiatives to deliver maximum improvement
Education
Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Georgetown University
Bachelor’s Degree in Related Field
15 Quality Process Manager resume templates
Read our complete resume writing guides
1
Quality Process Manager Resume Examples & Samples
- Process design, monitor and managing effectiveness
- Facilitate process change utilizing lean concepts
- Partner with Polaris team to ensure future state business process models are aligned to business capabilities and overall strategic goals
- Serve in a trusted advisor role to business process owners
- Mentor and train business stakeholders in key Business Process Management concepts
- Provide status reporting to Value Stream Owner and Polaris Program Leadership stakeholders on a regular basis
- Lead, coach, manage and mentor team members
- Quickly adapt and manage competing priorities, challenging timelines and new technologies
- Bachelor's Degree in Business, Healthcare or related field
- 4+ years of previous management experience; including direct experience leading, managing and / or mentoring teams
- 2+ years of experience with Compliance and / or Regulatory Adherence processes
- 2+ years of experience delivering programs on scope, on time, on budget, on quality and on benefit
- 2+ years of proven success in collaboration, partnering for a win - win solution in a large matrix organization
- Masters or advance degree in related field
- Six Sigma or Lean process experience
- PMP certification - Bachelor's Degree (or higher) In Business, Healthcare or related field
- Experience working with diverse teams of business users in customer organizations on definitions and implementation of business process changes
- Ability to learn complex material quickly, allocate time efficiently; handle multiple projects and deliverables and concurrently manage competing priorities
- Change and conflict management skills, ability to influence and negotiate with others to meet project deadlines
- Ability to work with enthusiasm in a challenging fast paced environment
2
Quality & Process Manager Resume Examples & Samples
- Analyze KPI and performance statistics and therefore identify areas for improvement
- Lead 4 Q projects and kaizen activities within TMC
- Analyze volume information and identify opportunities to optimize through consolidation, changes in routing, transport mode etc
- Advise internal customers on process changes and its impact that will help to improve quality of operations
- Analyze TMC internal procedures and areas for improvement
- Develop and maintain Standard Operating Protocols and other process documentation
3
Ib Quality Process Manager Cs Resume Examples & Samples
- 50%- Responsible for in-depth analysis of quality metrics and results by determining the impact of the quality results to customer satisfaction, as well as relate the results to key business metrics
- 10%- Analyze reports to determine compliance/non-compliance and coordinate corrective action and monitoring activities
- 20%- Ensuring and analyzing optimal process execution across the multiple Customer Service Call centers. Analyze Key Performance Indicators (KPI) for all call centers and recommend best practices
- 20%- Leverage baseline process mapping. Improve process consistency, which will drive improved productivity in the call centers and improve the customer experience
4
Quality & Lean Process Manager Resume Examples & Samples
- Ensuring the management system is compliant with legislation, client and BB requirements, incorporating changes as necessary
- Reviewing and facilitating improvements to the management system through application of LEAN principles
- Facilitating external audits on ETS’ management system
- Ensuring identified non-compliances are recorded and satisfactorily closed
- Developing relationships and joint improvement initiatives with clients and suppliers
- Maintaining and developing the ETS quality management system, and quality procedures
- Prioritising opportunities and implementing initiatives to deliver maximum improvement
- Providing support and advice on quality systems for tenders, projects and design
- Carrying out quality audits in accordance with the integrated audit plan
- Carrying out quality audits at suppliers and sub-contractors as necessary
- Supporting projects with purchased product verification as necessary
- Co-ordinating audits by external bodies as necessary
- Providing monthly report of status of quality management systems for the business
- Identifying wins and delivering opportunities to supply process
- Degree/HND level engineering qualification (mechanical, civil, electrical or electronic)
- Qualified lead auditor experience
- Knowledge and understanding of engineering, construction, rail industry
- Knowledge and experience of ISO9001, ISO14001, ISO18001
- Experience in quality assurance
- Experience in construction and/or rail
- Experience in practical delivery of LEAN concepts within the construction/rail industry
- Procedure & report writing skills
- Risk assessment experience
- Advanced IT (MS Office) skills
- Knowledge of industry standards and applicable legislation
- PTS certification
5
Quality Process Manager Resume Examples & Samples
- Accepts learning as a way of life
- Demonstrates the ability to participate in a learning environment
- Seeks learning opportunities
- Is self-driven
