Business Process Manager Resume Samples

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M O'Conner

Melissa

O'Conner

601 Hunter Parks

Boston

+1 (555) 703 2674

601 Hunter Parks

Boston

Phone

p +1 (555) 703 2674

Experience Experience

Boston, MA

Business Process Manager

Boston, MA

Huel, Hane and Dicki

Boston, MA

Business Process Manager

Communicate effectively with team members; manage performance, development planning and provide ongoing coaching, feedback and recognition
Performs or assist to perform regular on-site visits across Card Recovery third party debt buyer network in locations in the United States
Establish metrics and develop lightweight technologies to provide insights to business leadership and develop opportunities
Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
Provide chart review analytics support, QA of business analyst and technical manager work product
Direct, manage and supervise team members in the development of process quality and improvement programs and initiatives
Provide planning, analysis and recommendations for improvements for services related to performance data

Dallas, TX

Global Business Process Manager

Dallas, TX

Nikolaus, Gerhold and Dare

Dallas, TX

Global Business Process Manager

Accounting finance processes in partnership with Global Sales & Marketing Operations & local controllers / learning communities
Provide training (WebEx and F2F) to the diverse users and maintain/update training documentation and user guides
Ensure the right level of resourcing is identified for work moved to BPO vendor and signed-off
Support preparation tasks to get the system ready for the next financial planning Event
Drive global process designs / enhancements & projects for Reporting Analytics & Services
Responsible to drive & lead transition planning & methodology for new initiatives, and move work from BPO location
Landing new service with consistent service delivery governance

present

New York, NY

Senior Business Process Manager

New York, NY

Smitham, Roberts and Hand

present

New York, NY

Senior Business Process Manager

present

Work closely with business partners and team members to prioritize, define, develop, and deploy new features for reports
Work with cross system teams to improve data quality and data relevance
Working knowledge of the Software Development Lifecycle and associated processes
Follow up on process improvements with the other HQ departments and follow up on systems improvements with IT
Partner with Product Management and assist with design, implementation, and maintenance of solutions
Manage business operations of the OneTax application from data validation through reporting
Mentoring and coaching of Business Process Managers

Education Education

Bachelor’s Degree in Business

University of Pittsburgh

Bachelor’s Degree in Business

Skills Skills

Proficiency in database concepts (MS Access, …) with a good working knowledge of ERP Systems (SAP)
Strong attention to detail with ability to probe within a wide range of operational areas
Good understanding of demand models, purchasing practices, inbound and outbound processes, inventory planning, basic finance and supply chain principles
Detail-oriented with an affinity for systems knowledge and ad-hoc problem solving
Ability to learn and demonstrate proficiency in part identification
Ability to resolve conflict and reach consensus for the good of the company
Self-starter with the ability to quickly learn complex business processes
Proven experience of detailed Strategic Analysis (including excellent Excel skills)
Excellent networking & stakeholder management with first class communication and presentation skills (including excellent PowerPoint skills)
Knowledgeable on industry best practice in the market space of technology solutions

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Business Process Manager Resume Examples & Samples

Lead, coach and develop the team responsible for managing the Key Risk Indicator process within Card Services
Direct work for team members and ensure timely and accurate reporting of Key Risk Indicators to various control forums
Critically review key credit risk metrics and drive discussion with the business partners on risk trends. Engage with the credit risk managers to formulate action plan or assess the soundness of an action plan when required
Partner with business teams across Operations, Marketing and other disciplines to effectively manage Key Risk Indicator metrics aggregation
Drive discussions around appropriateness of metrics, control limits and commentary in cross functional and Risk Management forums
Develop deep business process knowledge and stay abreast of business and regulatory changes
Influence the creation and maturity of the analytical practices, as well as developing and nurturing key relationships with peer Risk ORO teams across Consumer and Community Banking
Support the Risk Management strategy as an independent oversight team to verify controls and assess their effectiveness in mitigating operational risks
Manage resources effectively, with regular communication, support and appropriate feedback on reward, recognition and performance guidance
7+ years of financial industry experience which should include credit risk analytics experience preferably within the credit card industry
Strong knowledge of risk management and internal control principles; Credit Risk and operational Risk Management experience preferred
Strong analytical and problem solving ability; ability to visualize, articulate, and solve complex problems and evaluate correlations and synthesize data driven insights. Ability to gather and analyze information, design tests and verification procedures to confirm accuracy and strengths of a given control point
Proven ability to work in a matrix environment, provide oversight and directly influence change
Demonstrated competencies critical to success: conceptualization, foresight, leadership, resource management and communication
Strong organizational, project management and multi-tasking skills with demonstrated ability to manage expectations and delivery results
Solid Leadership experience in managing teams and the flexibility to influence people at various levels and demonstrated ability to build partnerships
Ability to collaborate with business and functional experts to provide risk assessment guidance, recognize risks and design enhancements
Strong decision making, analytical and creative thinking skills

Business Process Manager Resume Examples & Samples

Bachelor's Degree or equivalent work experience, preferably in systems analysis & design in the Financial Services Industry
Experience with Mortgage processes and procedures a significant bonus
Minimum 6 years in systems analysis and design
Familiarity with various methodologies for analysis and design
Experience in business process transformation required. (BPR, Six Sigma, Lean)
Strategic mindset and ability to drive both strategic and tactical efforts as necessary
Excellent computer skills with a working knowledge of a variety of software, including project management (MS Project), flowcharting packages (For example: Visio, Holosofx, IBM WBI Workbench, iGrafx, ARIS, webMethods BPMS, TIBCO) and other MS Office tools such as Word, Excel, PowerPoint and MS Access. Business Process Management (BPM) tool experience. (Pega, Mega, Enterprise Architect)

Business Process Manager Resume Examples & Samples

Lead process improvement initiatives; be innovative in finding ways to improve current processes to improve customer experience, drive simplification, and reduce operating expenses
Up-front collaboration with Business to develop communication strategy and requirements
Liaise with process stakeholders on an ongoing basis to ensure process adherence and controls
Develop and manage full-scale project plans and associated communications documents, including project milestones, timelines and deliverables
Set and continually manage project expectations with team members and other stakeholders
Delegate tasks and responsibilities appropriately to drive on-time project completion
Identify and resolve issues and conflicts within the project team to keep delivery on track
Identify and manage project dependencies, cross-impacts and critical path
Develop and deliver progress reports, requirements documentation, and presentations
Ensure adherence to process controls. Evaluate existing controls for continuous improvement and strengthen existing controls where needed. Identify gaps and develop and implement plans to close any gaps identified
10+ years of project management experience
Ability to lead and motivate cross-functional teams and interact with all levels
Ability to be flexible, manage through change, follow tight deadlines, organize and prioritize work
MS Word, Excel, MS Project, Access, Power Point, and Visio
Strong working knowledge of bank policies and procedures
Strong oral and written communication skills and effective time-management, organizational, and leadership competencies
Work collaboratively with key stakeholders and interface with senior levels of management
Possess ability to build and maintain rapport with customers, colleagues, peers, and other departments
Ability to exercise the skills necessary to identify situations that require attention and resolution as well as recognition of issues requiring escalation to manager

Business Process Manager Resume Examples & Samples

Bachelor degree with major in mathematics, engineering, statistics, operations research, information systems, or other related fields. Two to five years of experience in consulting, audit or financial services required
Strong communication skills and ability to influence and collaborate across organizations
Critical thinker with strong problem-solving skills. Ability to summarize facts, variables, alternatives, and potential outcomes to assist decisions-making
Strong project management capabilities and excellent verbal and written communication skills
Thorough knowledge of Microsoft Office suite
Knowledge of Oracle and Teradata databases, SAS or other software used for data mining
Demonstrated technical knowledge of advanced software packages used in analytics
Detail oriented with proven ability to question assumptions and identify opportunities within existing practices
Access database and analytical reporting skills
Experience with Recovery and Collection Systems

Business Process Manager Resume Examples & Samples

Own and coordinate Discovery sessions pre-work preparation for their assigned Skill Block
Ensure the right Skill Set SME resources are in the meetings or are engaged for follow up discussion
Own the coordination and follow ups for answers/decisions
Manage the process to the original scope to avoid scope creep of custom FDR and internal system development and capture out of scope requests to put through the decision process
Act as Liaison to functional area’s test leads to ensure robust Option testing is planned, executed, and changes made to PCF settings documented, retested, and confirmed working as intended
Participate in weekly Skill-set calls (that FD Skillset owners will coordinate) after Discovery. Topics to be covered in the weekly calls are open action items from Discovery and PCF Review, pending business decisions, FD system design set-up and open project plan tasks are reviewed
Provide regular updates to the overall internal FDR program effort and to the appropriate internal work streams associated with corresponding internal development or vendor efforts

Business Process Manager Resume Examples & Samples

Implementation of One Chase Letter Engine which is one of two target applications for the Letters Integration Program
Lead multi-year program to migrate LOB letters to One Chase letter engine or GMC Inspire letter engine
Defines the approach for moving LOB letters on to One Chase or Inspire; which files are migrated to which platform and when
Assesses system constraints to prioritize when work is moved to the new platform
Serves as SME for Letter Integration program to external groups
Responsible for coordination with GBDS
Interfaces with multiple organizations: Writing COE
Bachelors degree or 5+ years of business process resolution
Prior experience in a compliance or control organization, with experience developing control monitoring routines is a plus
Ability to problem solve and make decisions when variables, alternatives, and outcomes are not clearly defined
Candidate must be detail-oriented with an ability to prioritize and simultaneously manage multiple tasks
Ability to interact effectively with all levels of management, including cross-functional and external stakeholders
Must possess in-depth knowledge and understanding of operational processes and related concepts and controls
Strong reporting, presentation and influencing skills

Business Process Manager Resume Examples & Samples

Lead teams of business and process experts, while managing process improvement initiatives utilizing Lean Six Sigma methodology
Facilitate project teams to identify, recommend, prioritize, resolve and implement improvement ideas
Conduct end-to-end process analysis and lead Kaizen sessions, providing leadership and critical thinking
Communicate technical analysis to all levels of the organization
Apply and teach others in the use of quality tools and in-depth analysis
Implement communication strategies for key stakeholders and sponsors with a goal to identify opportunities to improve timelines, reduce expenses, reduce errors, enhance value and improve the employee experience
Recommending solutions to improve quality and eliminate waste, and leading teams to execute on all recommendations

Business Process Manager Resume Examples & Samples

60% CSMD System Management
Serves as CSMD business process manager by coordinating enhancement and upgrade requests, vendor systems integration, testing and training
Serves as CSMD system "super-user."
Active SME member of CSMD system reports development, including requirements gathering and acceptance testing
Provides oversight to GDA (Global Database Administrator) on change control, interface errors and user accounts, including license management
30% IRT Development
Management of IRT development projects including system requirements, interacting with vendors to ensure development and testing standards are compliant with Shire expectations
Provide user acceptance testing support to clinical supply managers
Audit of tested functionality in line with system requirements
10% Business Process Review
Reviews and authors SOP’s
Manages PMD validation documentation, guidance documents and related documentation utilizing Master Control when required
5 years relevant clinical supplies and study management experience. Excellent working knowledge of IRT technologies and the ClinApps system for the CSMD project
Very good working knowledge of clinical supply global requirements and GMPs/GCPs. Very good working knowledge of 21CFR Part 11 and UK Annex 11 requirements for electronic systems
Demonstrates ability to translate requirements into action plans
Excellent interpersonal, intuitive, and communication skills
Knowledge of technology and/or software available to the industry that may streamline processes or improve efficiency for CTM manufacture, packaging, and/or distribution. Must be willing challenge vendor conventions when in best interest to Shire

Business Process Manager of Scalable Advisory Services Resume Examples & Samples

Strong focus on operational excellence and pragmatism, focus on delivering high quality solution while delivering on time
Strong analytical and conceptual skills to ensure sustainable solutions
Independent and proactive working style, solution oriented
Fluency in English and German
Knowledge of portfolio management theory and topics
Experience in stakeholder management and collaboration with multiple teams across sectors and regions
Prior experience in business process management environment requiring IT deliveries is an advantage

Business Process Manager Resume Examples & Samples

Collaborate cross-functionally with Legal, Compliance, Control, and Risk to develop appropriate XLOB Sales Policy that’s appropriate to current business practice
Collaborate with Recovery team to define procedures, and business practices, that will adhere to Sales Policy
Serve as single-point- of-contact for Asset Sales RCSA, PDKs and Sales policy, including assisting their testing, modification, rollout and implementation
Assist in completing required risk assessments and process mapping for any new action plans, initiatives, and changes to debt sales, and post sales process to ensure appropriate review and approval by required entities
Responsible for all the outstanding topics as identified by CADSOC as well as other vested stakeholders (i.e. CADSOC Working Group) to ensure timely resolution of all items; escalate aging issues as appropriate to senior management
Assist peers in evaluating and developing root cause analysis and making recommendations with the business to ensure resolution and long term sustainability of recommended solution
Work with team to ensure through, complete, and accurate documentation of critical process maps across the business area
Assist in designing sustainable governance processes including documentation requirements and standards for executive forums
7+ years compliance and governance experience with demonstrated ability to achieve critical milestones
Prior experience in banking or recovery with experience developing process map is a plus
Ability to work independently to manage specific processes and related tasks/issues
Ability to formulate decisions for concerns that fall within the limits of existing processes and procedures
Advanced skills with PC-Based tools including MS Office (i.e. Word, spreadsheet, PowerPoint) required
Strong judgment and critical thinking skills
Self-motivated with focus on establishing a strong control environment
Access database and analytical reporting skills preferred

Business Process Manager Resume Examples & Samples

Four to five years of Process or Business Analyst experience
Working knowledge of Office Professional Suite
Experience working on and with geographically disperse teams
Ability to work with individuals at all levels of the organization
Strong analytical skills with a continuous process improvement mindset
Excellent problem solver skills: comprehensive, clear and concise
Strong decision making ability
Strong networking skills

Business Process Manager, Financials Resume Examples & Samples

Execute the daily invoice payment process through ePurchase/P2P
Manage the Ultimate Rewards Commercial card relationship
Execute daily tactical tasks supporting Rewards fulfillment, Premium fulfillment, inventory, monthly MIS, ad hoc process & financial reporting
Interact with, manage and run meetings, projects and calls with fulfillment vendors to identify, create and execute objectives designed to support inventory levels, ordering strategies, process improvements and support for ad hoc requests
Create and manage the annual Spend Package set up and associated PO structure
Analyze financial, redemption, inventory, and other data and produce meaningful reporting and recommendations on an ad hoc and recurring basis
Assist in overseeing inventory management activities for Rewards and Premium fulfillment
Maintain financial and process controls around inventory, fulfillment activity, and redemption activity
Deliver projects aimed at reducing expense/complexity, increasing efficiency, increasing customization, reducing unit costs, and achieving cost savings
Participate in cross functional projects impacting vendor inventory and fulfillment activities or Rewards Fulfillment expense
Support Management/Operations reporting utilizing CLS and Data warehouse/Business Objects tools
Works closely with the Vendor managers to manage regulatory and compliance issues
Respond to escalated cases from Executive Office, Customer Care Unit, and OCC complaints to ensure customer issues are researched and addressed (i.e. customer acct maintenance, refunds). Prepare necessary reports and analysis for CCU and OCC
Identify and document areas targeted for improvement and update process and procedure documentation to support cross-training and departmental cross-training
Support Inventory Forecasting initiatives through reporting, review and analysis of proprietary as well as vendor generated reports
Assist with process review, analysis and improvement initiatives designed to process payments proactively, identify inventory weaknesses before they become OOS and implement process and procedure to track and identify orders, payments, reconciliations and daily inventory reviews
Execution of inventory and budgetary controls
Strong PC skills required including MS Office with extensive experience with MS Excel and MS Access
Credit card experience, financial management experience, and inventory management experience preferred
Demonstrated strong organization and prioritization skills, project, contract, negotiation, and process management skills
Excellent written and verbal communication skills required with ability to influence at senior levels of internal and external organizations
A minimum of 3 to 5 years of demonstrated experience in combination of management reporting, inventory management, and vendor management roles
EPurchase, Ariba, wire and SAP experience preferred
Working knowledge of accounts payable, project administration, contract management, comprehension of forecasting methodologies or projection, management accounting, management reporting, and expense allocation/reporting

Business Process Manager Senior Resume Examples & Samples

Have business leadership experience in executing large-scale and/or cross-functional technology programs
Experience in complaints management operations and/or technologies preferred
Must have a college degree

Business Process Manager Ann F Resume Examples & Samples

Series 6 and 26 registration is required. If hired without requirement, the registration must be secured within 180 days
Bachelors Degree preferred
Strong operational business knowledge required
New Business Operations experience strongly preferred
Requires three to seven years experience in operations
One to three years in people management required
Demonstrated ability to build and maintain relationships with individuals across multiple locations
Demonstrated ability to lead a team, manage performance and develop talent

Operational Excellance & Business Process Manager Resume Examples & Samples

Deploy Operational Excellence within Geographically dispersed organizations and act as an expert in application of OE tools and Concepts
Deploy Business Process Management and Six Sigma concepts to mentor and build Business Process Leadership program
Work with Senior Leaders of GBS/GIT Organization to plan the development of Operational Excellence Maturity withiin all of their geographical organizations
Deploy Business Process Management with GBS Business Process Leaders and Owners mentor them on connections between data, systems and architecture, process governance routines. Connect BPL program with Service Management program
Mentor Site Operational Excellence leaders on Operational Excellence and Business Process Management activities
Deliver Specific High Value Projects and Workshops that require work across geographical or LOB boundaries
Develop new OE/CI/BPM training materials incorporating Design Thinking, Agile, Automation and Innovation concepts and roll out in GBS and IT Environment
Communication: Communication with Senior Leaders - This individual will need to be able to interface with Senior leaders and connect with them emerging trends in continuous improvement to solve their Customer Satisfaction or Productivity needs. They will need to be able to work across GBS Lines of Business and Center Functions in order to build concensus around execution of activities
Facilitating Large Workshops/Projects: This individual will need to be adept at running large scale re-design efforts comprised of team members ranging from 15 - 30 participants to design and introduce activities, challenge teams to think about things in a different way and get the team to agree to action plans as they move forward. Need to be voice of team to senior leaders that the team reports to, when the individual does not
Working with teams: This individual will need the ability to break down complex ideas into items that relate to associates at all levels of the organization. The individual needs to be able to make the concepts real to the individual to reach engagement of team members
Decision Making: Develop Operational Excellence, Business Process Management and other Continuous Impprovement trainng, delivery and execution. Set Operational Excellence Goals and execute with client groups to deliver at least 3% cost basis value while achieving OE, CSE and process maturity. Approve closure of OE projects and OE certifications. Influence Management on evolution and expansion of Continuous Improvement offerings within Operational Excellence program. Sell to organizations outside of GBS continuous improvement (OE, BPM, Design Thinking) methodologies and act as a consultant in their execution. Identify High Value Project Opportunities for the organization
Involvement in Business Planning:Execute Policy deployment and OE diagnostics with client groups to set goals for 1 year and 3 year business plans
Innovation: This individual is expected to be an expert in Innovation and would be leading teams to dream up new and better ways of doing things. Individual needs the ability to challenge teams to think bigger while also solving day to day challenges

Business Process Manager Resume Examples & Samples

Responsible for recognizing opportunities and enhancements improve overall financial performance, customer experience and execution quality via trends in key performance metrics
Partner with internal groups to build or modify strategies to improve liquidation and overall performance including regulatory and compliance aspects
Conduct thoughtful ad-hoc analytics to address business issues and be able to independently generate forward looking solution
Explore new data sources and cross line of business collection best practices to drive the business forward
Bachelors or MS degree(preferred) in Statistics, Econometrics, Operations Research, Mathematics (or equivalent quantitative field)
A minimum of 2 years of relevant analytics experience. Previous experience in credit card risk/collection fields is preferred
Knowledge of credit card P&L is preferred
Knowledge and experience in gathering requirements, building and presenting strategies, data mining, developing predictive modeling techniques and presentation of findings is a must
Experienced programming knowledge in both SAS and SQL, Operating systems experience with UNIX and relational database knowledge such as ORACLE/TERADATA
Strong analytical, interpretive and problem solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas
Demonstrated excellent written and oral communication skills to clearly present analytical findings and make business recommendations via the use of Microsoft Word, Excel, and PowerPoint
Strong project Management Skills -- well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize multiple projects across cross-functional groups
Evidence of leadership, initiative, productivity and teamwork

Business Process Manager Resume Examples & Samples

Provide leadership and direction to the Process Support (PS) team in delivering work for internal clients and functional areas, in accordance with specific service level agreements
Work closely with the FOCUS Leadership Team to identify and deliver process improvement and transformation change across other FOCUS service areas
Proactively engage with stakeholders in OneFinance and elsewhere in the business to identify and grow further value adding services
Support CSS strategy to ensure delivery of agreed services and focus on continuous improvement to leverage relevant best practices and knowledge
Managing customer focused teams in delivering to challenging targets and service level agreements
Business process improvement, with skillful use of tools and methodology to
Awareness of broader customer & systems support activities
Knowledge of PwC’s organisation
Professional qualifications part qualified or studying for ACCA, AAT or CIMA
Process improvement accreditation or experience
Experience of managing teams in delivering to targets / SLA’s

Business Process Manager Resume Examples & Samples

At least 2 years experience in using programming languages
At least 2 years experience in responsive design and developing web sites and web applications
At least 2 years experience in HTML5, CSS and JavaScript
At least 2 years experience in Java and J2EE
At least 2 years experience in REST, XML and JSON
At least 2 years experience in Application servers (WebSphere) and proven knowledge working with databases (DB2)
At least 2 years experience in team and communication skills

Business Process Manager Resume Examples & Samples

Identification of seasonal product having high strategic importance. Definition and follow through on any special planning approaches, together with aIT, Development, and Marketing may apply
Collaboration with cross-functional teams in terms of Action Plans and CPR meetings in order to achieve optimum article availability
Ensure that all GSP activities/process are structured in a way that balances supply and business needs, including continuous process improvement
Establishment of analyses and functional reporting focused on maximizing article availability of strategic important products
Establishment of efficient reporting and communication line to the Line Manager
Set up and ownership of processes as needed, followed by the efficient implementation and rollout to the appropriate functional teams, and supports as necessary
Being available to support any team escalation needs as well as correctly identifying when issues should be escalated to the line manager
Global coordination and management of primary or priority Tactical Supply Planning activities
Team management and leadership of the Internships as required
Strong team player with proven ability to work cross functionally to achieve goals and objectives
Strong understanding of demand models, production marketing forecasting, purchasing practices, terminology, basic finance and supply chain principles
Advanced MS Office skills (advanced Access) and ability to learn and use internal databases
Comfortable with learning internal systems such as Flex PLM, PDC, PLM, ILS, PDM and SIM
Ability to be self-directed while working under tight deadlines
Ability to effectively communicate (both written and verbal) at all levels of the organization and to lead discussions in small and larger groups
Ability to influence others to build consensus with internal and external partners
Ability to manage and participate in complex global and regional projects as assigned
Ability to understand and use data to make decisions and influence outcomes
College or university degree with a focus on Logistics preferred; alternatively equivalent combination of education and related work experience in the field of Logistics
At least 3 – 4 years’ work experience in the Footwear/ Apparel industry (with a focus on production, materials etc.)

Senior Business Process Manager Resume Examples & Samples

Enable Others: Find ways to accomplish more by enabling others. Use an inclusive approach to stakeholder engagement, teamwork, and problem-solving by welcoming diverse points of view, leveraging the talent of others, and searching for new, holistic solutions
Process Excellence: The ability to build frameworks that guide consistent decision making and allocation of resources which is a critically important element of prioritization
Building Customer and Partner Relationships: Experienced in establishing and maturing relationships across multiple teams
Confidence: Take ownership of challenging situations that require engagement with Director/Sr. Director/GM stakeholders. Engage stakeholders to drive positive outcomes
Collaboration: Take ownership and develop relationships with peers, delivery partners, and stakeholders that facilitates a “we-team” culture for shared business outcomes
Interpersonal Awareness: The ability to understand people from various points of view and perspectives
Influencing for Impact: Strong negotiation and consensus building skills
Strategic Insight: The ability to understand the broader business and information strategies, priorities, issues and opportunities
Technical Skills/Excellence: Experience with Business Intelligence & Data Warehousing requirements and modeling lifecycle. Understanding of the Microsoft BI stack including Power BI
Business Acumen: Experience with Finance processes and solutions
Certified Business Intelligence professional, Certified Public Accountant and/or master’s degree preferred
Minimum 7 years of finance experience

Business Process Manager Resume Examples & Samples

Manage multiple 3rd Party Vendor relationships
Responsible for TPO oversight for all 3rd Party Vendors for card manufacturing
Bachelors Degree with 5 to 8 years of work experience preferred
Understanding of the Card business preferred
Solid knowledge of materials management – paper and plastic components
Knowledge of various credit card types: magnetic stripe, contact, contactless, EMV, PVC, embedded metal and full metal construction
Strong interpersonal skills, ability to develop and maintain internal and external business relationships
Outstanding problem solving skills and ability to apply appropriate tools and level of analysis to specific situations
Strong organizational skills, attention to detail, analytical in nature
Sound financial management
Highly motivated individual with willingness to take initiative
Advanced knowledge of Microsoft Office Suite and Oracle e-Business Suite tools

Business Process Manager Resume Examples & Samples

Policy and procedure framework for hire-to-retire transactions around the world
Content for GHRO knowledge base and HRweb intranet site
Service Level Framework
Program Roadmap & Strategy
EDM Process Design
EDM Partner Engagement
Project Management & Prioritization (New Project Intake)
Communication, Readiness & Launch Management
GEO Change Deployment & GEO Feedback Intake
Requirements Reconciliation & Prioritization
Business Case Definition
Business Management

Business Process Manager Resume Examples & Samples

Responsible for managing a functional unit or multiple functions, including accountability for effective and efficient processes and services
Manages and directs overall team activities and monitors progress
Recommends and implements process changes to improve services and systems
Assigns resources in support of day-to-day functions
Performs or assist to perform regular on-site visits across Card Recovery third party debt buyer network in locations in the United States
Conduct certification, and regular re-certification of external third parties whom engage in debt sales transaction with JPMC
Assist new buyers through certification process and establishes due diligence expectations of the relationship
Partners with Audit, Compliance, Legal and Third Party Oversight to identify, and evaluate all financial, legal, regulatory, and reputation risks from selling accounts to third parties
Responds to procedural inquiries from internal control groups and external regulatory constituencies
Supports identification of and assists in the resolution of issues relating to debt sales operations
Investigates complaints received by third party, identify trends and evaluate third party risk, and recommend needed changes to buyer certification criterion
Completes extensive documentation relating to initial and ongoing due diligence performed on third parties
Minimum 5 years experience in an audit and compliance environment required
Minimum 3+ years of experience vendor negotiation and vendor management preferred
Thorough knowledge of post charge off collection processes preferred
Prior banking experience preferred
Lead and/or participate in compliance related audit activities including risk assessments, audit planning, oversight of audit testing, control evaluation, report drafting, work paper documentation and follow up and verification of issue closure
Strong attention to detail with ability to probe within a wide range of operational areas
Contribute to a business climate and culture that encourages integrity, respect, excellence and innovation
Demonstrated end-to-end responsibility for identification and mitigation of process gaps related to mandated policies and procedures
Superior writing skills
Ability to communicate verbally and in writing across all levels of management
Ability to prioritize multiple complex situations to deliver successful results

Business Process Manager Senior Resume Examples & Samples

Ensure that all project team members deliver against their respective tasks, timeline and provide the appropriate teams have the right tools and training required to perform effectively
Partner with NCE Leadership to define and manage strategic direction of initiatives
Manage issues/risks and escalate in a timely manner
Work with QA Manager and testing team to ensure thorough testing of modules/application/interfaces
Lead the post-implementation review evaluating project results, including client satisfaction
Promote effective teamwork and manage the resolution of interpersonal issues
Manage change control as a project moves through the project delivery lifecycle
Ability to manage multiple tasks and project activities to successful completion
Minimum 5-8 years of Program Management experience required
Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
Ability to develop strong relationships
Experience leading large or complex technology projects
Demonstrated ability to influence decisions/direction with Business and/or Technology
Ability to meet deadlines, multi-task, organize, prioritize and manage personal work
Ability to work independently with minimal direct supervision
Experience overseeing Agile-based initiatives
Experience managing Technology Infrastructure projects

AM, Business Process Manager, Associate Resume Examples & Samples

Well-rounded experience with investment products and middle office functions
Participating in design of User Acceptance Testing (UAT) phases for defect fixes, enhancements, and other strategic initiatives
Resolving phone and e-mails inquiries regarding trading, data quality issues, application usage, and other miscellaneous items
Ensuring the accurate and timely escalation and resolution of all inquiries
Prior experience with supporting trading desks, trading applications, and trading controls is a plus
Organize discreet work efforts and provide overall project or program tracking
Develop agenda’s and presentation decks for status meetings
Communicate to management and other key stakeholders
Builds effective relationships across the organization
Can lead/co-lead production activities
Direct activities, monitor details, and set priorities
Review root cause analysis and implement best practices
Lead status meetings and present analysis to senior management
Researching and clarifying business/MO requirements so technology can deliver appropriate technical solutions
Metrics reporting and status tracking
Perform business analyst responsibilities to include
Serve as a business application owner/SME for trading products/systems
Highly motivated, results-oriented, client -focused
Strong leadership, interpersonal, & relationship management skills
Strong network delegation and follow-up skills
Ability to synthesize information to reach logical conclusions & present findings
Ability to evaluate & improve processes
Strong verbal & written communication skills
Strong systems, operational, and control analysis skills
Demonstrated intermediate level proficiency with MS Excel, Word, PowerPoint
High degree of initiative, self-direction, and ability to work independently
2-3 years senior business analyst experience
Strong issue resolution/and problem solving abilities
Ability to be flexible, follow tight deadlines, organize and prioritize work
Series 7 or 99 required within 120 days of hire (note: candidate expected to transition to a support capacity after project completion and will require a Series 7)
Note: Project activity and schedule may require weekend work from time-to-time

Business Process Manager Resume Examples & Samples

Lead large complex program containing multiple, interrelated tracks of work on behalf of Credit Bureau Operations
The Business Process Manager will be responsible for delivery of projects supporting the project tracks including Planning, Risk & Issue Management, Documentation, Budget, Resourcing, Tracking & Reporting, and Stakeholder Management
As well as the classic project management functions, the Business Process Manager must be delivery-focused, ‘hands-on,’ who will add value and have the knowledge and ability to question the content and quality of work delivered on the project
The Business Process Manager is responsible for ensuring projects are completed in accordance with all Risk, IT and other relevant firm wide guidelines

Business Process Manager Resume Examples & Samples

Business Planning & Management – Responsible for facilitating the development of the unit’s business plan. Govern activities related to strategic initiatives and programs designed to maximize revenue generating activities as well as Client Relationship Management and Service Delivery
Develop operational excellence programs and related initiatives. Establish quantifiable goals for business performance and develops related measurement and reporting systems. Develop the strategies, objectives and operating plans and submit these for approval
Bachelor's Degree in Business Administration (or related field) or a minimum of 5 years of in a management role in the financial industry
A minimum of 5 years of operational banking/software vendor experience or software vendor
Experience in organizational design and change leadership
Job related experience in Banking Information Technology Skills and knowledge in Sales, Implementation, Project Management, Budgeting and Daily Financial Control
Must be able to travel 10%
Strong knowledge of financial services industry
Ability to convey an ROI value solution from a business and technical perspective
Excellent communication skills, including strong written and verbal communications, C-Level and group presentation skills

Business Process, Manager Resume Examples & Samples

Work within a team of BA’s across both consultancy and support roles
Solutioning of potential client requirements and helping create commercial proposals as well as the creation of implementation budgets
Undertaking on site due diligence and working directly with the client
Being cognisant of the larger programme and feeding into the PM’s where required
Ensure that all implementations remain within scope
Reporting into senior management on progress across all relevant implementations and attending steering groups as required
Coordinate with product, operations and the change teams to ensure that all implementations are completed effectively and all internal hand offs are successful
Work with the NT implementation teams around the globe to ensure that best practice and synergies are being followed
The ability to solution and architect all aspects of asset management regardless of strategy and architecture
Knowledge across a range of products and services, including custody, fund accounting, transfer agency, back office, derivatives, collateral management, prime brokerage and lending. Additional knowledge in the areas of trade execution, OMS integration, performance, risk, data management, data transformation, client / investor reporting is expected
Outstanding problem solving skills, excellent communication, both written and presentation, and the ability to communicate ideas and solutions effectively regardless of the audience. Exceptional documentation skills to support communication at all levels across both the client’s and NT’s organisation
Proven client facing experience along with an up to date understanding of the market/industry landscape
Ability to learn quickly and mentor where applicable
A good knowledge of asset management architecture front to back including a genuine interest in global markets/trends
Exceptional presentation, analytical and leadership skills
BA diploma or similar, is advantageous
Communication skills, including presentational skills
Persuading and influencing

Senior Business Process Manager Resume Examples & Samples

Work with cross system teams to improve data quality and data relevance
Partner with Product Management and assist with design, implementation, and maintenance of solutions
Collaborate with Analysis, Development, Test, Business Owners and Production Support teams to assist in the delivery of required system enhancements through SDLC
Provide ad-hoc analysis, support, and solutions as necessary
Creating documentation, tools, and processes to support future directional goals
10+ years relevant experience required
Strong system analysis skills and experience
Passion for technology a must
Advanced PC Skills
Exceptional communication skills - written, oral, interpersonal
Working knowledge of the Software Development Lifecycle and associated processes
Understanding of relational databases, SQL Server in particular, is a strong plus

Business Process Manager Resume Examples & Samples

Manage business operations of the OneTax application from data validation through reporting
Understand the various dependencies and relationships across financial applications
Ensure integrity of all processes and data in OneTax
Implement business controls and write audits to ensure data quality
Team with internal and external business contacts on engagement to ensure overall project and program success and to proactively respond to data and system issues
Engage with business owners to assist in the definition, interpretation, and implementation of system enhancements
Acquire technical knowledge of complicated system architecture and leading edge technology
Proactively challenge existing processes and implement changes as needed
Perform business validation testing on tools and models as required
4-7 years relevant experience required
Ability to multi-task, deal effectively with ambiguity, and prioritize under pressure
Strong problem solving ability and ability to utilize experience to improve processes and proactively drive opportunities to resolution without supervision
High attention to detail and ability to work within stringent deadlines
Experience with large-scale applications
Experience with Azure, Hadoop, HDInsight and other Cloud-based technologies is a plus
Strong understanding of tax processes, indirect/excise and direct (domestic and international), is a strong plus
Working knowledge of the internal Microsoft tax processes is a plus

Product Manager / Business Process Manager Resume Examples & Samples

Bachelor’s Degree in or equivalent strongly preferred
Has successfully implemented/executed/supported Gainsight for Customer Success Management
A minimum of 2 years supporting SFDC for SMB Sales and Post Sales processes
A minimum of 5 years internal sales tools, product, or application management experience
A minimum of 5 years business analysis, business process design, business intelligence tools, operations, analytics/reporting, or strategic planning in technology or related industries
A minimum of 2 years related work experience with or as a consultant to software companies
Previous experience managing external vendor partners is strongly preferred
Some previous experience in other, related domains – sales, sales analytics/reporting, sales systems/data administration, etc. - is a plus
Strong computer skills, including Microsoft Excel, other data analytical tools, and past exposure/experience with various CRM (customer relationship management) systems
Has a sound working knowledge of Adobe or related products
Has consistently met or exceeded expectations in previous roles; demonstrating full mastery and competence in the core individual contributor role in this department/group
Good time management/organizational skills
Strong communication skills. Has demonstrated, in previous roles, his/her ability to effectively, concisely and clearly communicate
His/her viewpoint, complex or larger-scale business or operational considerations, and key decision points
Strong interpersonal skills. Has developed, in previous roles, strong, lasting relationships with multiple stakeholders, partners and customers
Demonstrates a sound understanding of Adobe's business, multiple functions, and path to market
Works collaboratively, effectively and efficiently with others
Good influencing & negotiation skills. Demonstrates understanding of the basic principles of influencing and negotiation when working, communicating or interacting with others. Proven abilities (through past experience) to achieve win/win results

Business Process Manager Resume Examples & Samples

Leads and participates in business process design workshops, advocating for the business users, understanding and enabling industry leading best practices across multiple merchandising disciplines
Supports the implementation of industry best practices, company programs, procedures, methods and practices to promote REI key messages
Partners with technology teams on key projects to support leading innovation work streams to enable all merchandising strategies and initiatives
Develop and maintain a complete working knowledge of Merchandising processes, procedures, and current applications as well as Next Generation solutions
Recommends implementation strategies, timelines and resource requirements to achieve business initiative project objectives
Analyze, interpret and improve department specific business processes to ensure the optimal integrity and functionality of systems and technology to support merchant initiative, capabilities and projects
Function as subject matter expert in business functionality, end to end processes, data flow, and functional architecture of systems supported
Interprets business needs, builds requirement or user stories, and guides solution development on behalf of Merchandising
Connects analytical information with system operation and business processes to drive process change and achieve business objectives advancement
Contributes to financial and business value analysis during capital project intake and definition
Lead and executes medium to large sized projects in collaboration with cross divisional partners, most significantly Merchandising Information Technology (IT)
Assist with training and rollout plans for new systems, or enhancements to existing systems as determined by direct Manager and/or Change Management lead
Assist in meeting all project deadlines, milestones, release dates and schedules
May function as the Product Owner for projects using the Agile methodology and Scrum framework
Apply project management best practices and standards and advocate them across the teams and organizations
Lead business or subject matter expert workshops, working sessions interviews for requirements gathering sessions
Identifies and recommends tools or applications that achieve positive business results, enabling industry standard processes and leading best practices
Maps “as is” and “to be” business processes, understands gaps, and develops transition plans
Assist in backlog requirements grooming/prioritization sessions to ensure sign-off by business and development teams for all projects
Participate in all project status meetings as business lead; daily stand-ups, sprint retrospectives and sprint demonstrations for Agile projects and all other project meetings as required
Prepare requirements, functional specifications, user stories, business processes, and requests for proposals (RFPs) associated with our Merchandising Division
Build and communicate business cases and project value propositions at all levels of the organization
Provide input to the Merchandising portfolio leadership in the cadence, timing and dependencies of the various related business initiatives and projects
Perform and assist with QA and release testing, taking a leading roles with all business users during UAT or release activities and other key test periods
Design and develop dashboards, reports, presentations and visual aids designed to educate, inform and influence business decisions of merchants and business leaders
Prepare and deliver influential presentations that summarize complex business process analyses and drive effective business decisions
Supports the Merchandising business users in cross-functional teams throughout REI and is subject matter expert in business functionality, interfaces, data flow, and functional business architecture of systems supported
Provides complete and relevant requirements that support necessary functionality and exemplary user experience
Translates and effectively communicates future business needs into requirements that inform enterprise platform strategy
Develops and builds test cases, works with QA teams, and conducts UAT for end-users
Develops and executes end-user documentation and training
Leads change management and is an advocate for new ways of approaching business

Group Business Process Manager IPG Resume Examples & Samples

Lead, innovate and own IPGs / WW SMSG´s C&C Process and systems portfolio, enable annual compliance rhythm and underlying processes (Dashboard, Surveys, Testing) in alignment with existing C&C Outsource Strategy
Integrate WW controls into systems/tools/processes in response to annual and ongoing risk assessment and enable proactive risk management and compliance monitoring for key risk areas by running data analysis and BI projects, resulting in BI Capabilities, KPI and Scorecard design
Lead WW Finance and Compliance Project Roadmaps, leading (remote) ww project teams to centralize and automate controls in new and existing processes/systems in line with Microsoft´s C&C strategy
Provides Process Design and Technology leadership to innovate SMSGs WW Compliance Processes and Platform towards enabling a “proactive risk management” vision in alignment with Microsoft´s Compliance 3.0 program,
Manages Dashboard construction review process and implements solid taxonomy and data governance structure. Identifies data discrepancies and addresses them with clear taxonomy, data governance and actionable data
Continuously simplifies and monitors progress on Dashboard metrics creation throughout quarter raising metric deterioration and negative trends back to business as needed in a proactive, consumable & consistent methodology
Proactively engages with partner organizations/policy owners on division/enterprise risks that may arise based on business imperatives
Represent IPG on corporate wide C&C initiatives and risk prioritization meetings for SMSG Finance
Communicate and coordinate with WW-, Subsidiary- Segment Compliance Teams, Legal, Internal Audit, IT and corporate/field finance functions to design, build and land new C&C process controls and systems
Defines and deploys end to end solutions as prioritized by WW SMSG C&C & IPG to address risk evaluated requirements from the Field and drive compliance and efficiency
Lead and drive strategy for SMSG´s ECIF Process, systems and reporting portfolio
Develop and execute on a sustainable plan for moving WW SMSG´s BIF & Time and Absence Tracking platform to an officially supported enterprise application
Strong „technology/process/finance/audit” background
Demonstrated experience in designing/implementing/simplifying business processes and associated systems
Demonstrated experience in business process consulting and/or internal/external Audit
Demonstrated technical expertise in Predictive Analytics, ML, Data Analysis/Analytics, BI Capabilities, KPI & Scorecard design (MIS)
Advanced proficiency of MS Products and technologies (SPO, SQL, Cloud/Azure Services (analytics, /ML)
Demonstrated competence in ERP, Sales and Marketing, Cloud enterprise architectures and the delivery of solutions on a timely and cost effective basis
Solid understanding of Software application management, life cycles and accelerators (i.e. Scrum)
A high level of independence as demonstrated through clear problem solving skills, effective process evaluation, strong team and business relationship building, and delivery of high quality results
Ability to work under tight timelines and deal with ambiguity and changing business requirements
Ability to influence and impact across complex organizational boundaries
Ability to work in a growing, fast moving and demanding environment, being accountable for risk and commercial integrity across multiple projects
Excellent English written and verbal communication skills
Thought Leadership
Strategic thinking and aligning to execution models
Willingness to listen and learn
Understanding of Segment Sales Cycles as well as Operations processes
Deep understanding of MS Products and technologies
Familiarity with the SMSG SCE framework is preferred
Strong cross-group collaboration skills
Advanced Proficiency in business process analysis
BS/BA required in Finance, Business IT or Computer Science,
Project Management/Process Reengineering / Six Sigma Certification preferred
Past accounting / audit work experience is preferred
Minimum of 8-10 years of finance/BI/business process consulting/IT experience with focus on end to end accounting/BI and/or controls and compliance processes & systems
Excellent understanding of MS Products and technologies
The candidate should have worked in large global/international companies with solid understanding of US / Field operations

Senior Business Process Manager Resume Examples & Samples

Proactively engages with partner organizations on transformation initiatives that may arise based on business imperatives. Represents IPG on corporate wide transformation initiatives and prioritization meetings for SMSG Finance
Communicates and coordinate with WW-, Subsidiary- Segment Finance and Business Operations Teams, Legal, Internal Audit, IT to design, build and land new Finance systems, processes and C&C process controls
Acts as voice of the field and deploys processes and solutions as prioritized by WW SMSG / MSI Finance to address business & risk evaluated field requirements, driving efficiencies and compliance (i.e. Device Seeding, Process Readiness for landing new businesses in the field)
Responsible for end to end project accounting process setup and QFA enablement for Field and HQ Marketing processes
Integrates WW controls into systems/tools/processes in response to annual and ongoing risk assessment and compliance monitoring for key risk areas by running data analysis and BI projects, resulting in BI Capabilities, KPI and Scorecard design
Directs and manage internal project teams and external technology resources as required
Manages WW SMSG´s Business Investment Planning Process, Systems/Reporting and BI portfolio. Enables business driven execution rhythm with underlying process excellence (BIF, CIF, Dashboard, Surveys) and sufficient controls in alignment with business strategy
Enforces process, systems and policy readiness, standardization, training and change management to seamlessly land new businesses investment programs in the field
Develops and executes on a sustainable plan for moving WW SMSG´s BIF platform to an officially supported enterprise application
Responds to strategic analytics and accounting excellence needs for Business Investments
Unlocks opportunities in close alignment with field focus groups/field controllers and lands them through execution leadership
Excellent „finance / business process consulting / technology / compliance” background
Demonstrated experience in designing & implementing business processes and systems
Demonstrated experience in Data Analysis/Analytics, BI Capabilities and Reporting design
Demonstrated experience in Sales/Marketing investment planning processes & control design
Experience in Finance Accounting and Management Reporting (FP&A) in a Field Finance role
Experience in driving global international Project Roadmaps, leading (remote) project teams
Experience in managing and aligning to outsourced functions
Solid understanding of Finance/Accounting/Operations processes and underlying architecture
Solid understanding of Sales and Marketing processes with relevance to Finance
Solid understanding of IT application management and life cycles
Solid proficiency in Microsoft technologies relevant for finance (i.e. MS-Office, SPO, SQL-Server, Cloud concepts, BI, Power BI, Data Mining)
High level of independence as demonstrated through clear problem solving skills, effective process evaluation, strong team/business relationship building, delivering high quality results
Ability to work under tight timelines, changing business requirements, dealing with ambiguity
Outstanding interpersonal, communication and presentation skills
Must focus on building relationships with business partners and be comfortable to communicate with all levels in the organization
Potential for strategic thinking and aligning to execution models
Excellent planning and coordination skills
Understanding of MS Products and technologies
Client/Customer focus
Basic experience in change management
BS/BA required in Finance, Accounting or Business IT, Project Management Certification preferred
5 - 7 years of finance/accounting/analysis/audit/IT experience with focus on E2E accounting processes & systems
Prior experience in high tech and software industries is beneficial
The candidate should have worked in large global/international companies
Solid understanding of MS Products and technologies

Business Process Manager Resume Examples & Samples

A minimum of 4 years of business experience, including working in the areas of demand planning, productivity, efficiency, and/or supply chain operations
Experience working for a top tier consulting firm – ie: Deloitte, PWC, BCG, Bain
Experience using Kronos Forecasting module strongly desired
Industry focus or client industry focus would be ideally from a consumer-facing business, or a service-driven business, although additional industry experiences would be considered
Demonstrated strategic planning, financial and problem solving skills
Strong and dynamic presentation and communication skills
The qualitative and quantitative analytical skills needed to build and implement insight-based models
A self-starter, confident in his/her abilities, self-motivated and able to work effectively with limited supervision
Excellent oral and written communication skills, plus the ability to communicate with a wide range of people
Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
A strong value system, unquestioned integrity and good listening skills
* Learn more about us on Instagram @aramarkcareers ***

Business Process Manager Resume Examples & Samples

Accountable for the end-to-end performance of the channel, monitoring performance and effectiveness, improving operational performance, and ensuring that the correct controls and compliance are in place
Manage functional scorecard for Channel Management (based on channel KPIs); share analysis & insights with other teams across HR to drive improvements
Develop and implement Channel Management governance model that spans the end-to-end landscape of tools, services, and experiences
Develop and implement policies and procedures necessary to support the effective delivery of Channel Management services
Work closely with partners and stakeholders across organizations to understand the impact of channel services in their areas and to gain insights to inform future design and development; provide input into roadmap priorities in other areas to optimize end-to-end processes and service delivery
Lead deployment of ROB processes into the channel, deliver channel support services and measurement throughout ROB events, and provide input back to the ROB projects/programs based on data from the channel
Lead a team of readiness and channel managers across regions and functions, ensuring they have the knowledge and capability to lead channel management governance in their areas
Deliver communications and training to extended partners within the Channel Management ecosystem including HR Line partners and other GHRO teams
Continuously analyze data and maintain a deep understanding of feedback and user/usage data; use data to identify opportunities for improvement
Partner with Business Process Managers across GHRO to develop cross-domain KPIs and processes to drive consistency in the ecosystem
Demonstrated operational expertise across multiple processes and systems, systematically solving issues and driving continued development and improvement
Strong project management skills with demonstrated experience managing to resource, budget, and schedule constraints, and identifying/resolving issues and risks in complex project
Experience deploying new initiatives globally and driving effective change management efforts
Ability to influence without direct authority and work in a heavily matrixed environment
Demonstrated ability to use data in decision making and recommendations
Record of success of excellence in execution, attention to detail, and ability to drive multiple streams of work in a fast-paced environment
Experience with CRM systems and customer service & support best practices a plus
Experience with content management systems and editorial expertise desired

Business Process Manager Resume Examples & Samples

Bachelors Degree or experience equivalent required
Requires a minimum of 5+ years Business Analysis, Project Management/Oversight or Business application knowledge and expertise
Previous experience in a Business Analysis / Process role
Experience and ability to interpret and follow various IT policies and procedures
Auto Finance LOB knowledge
Experience with VLS & ALA
Subject matter expert and understanding of business systems needs/controls as they relate to conversion activities
Problem Solving & Analytical abilities – Must have significant research/problem solving skills and the ability to quickly assess situations for risk and scope of impact
Strong project management skills with proven ability to manage multiple, diverse priorities, achieving desired objectives within deadlines

Group Business Process Manager Resume Examples & Samples

Accelerate Cultural Transformation in SMSG Finance by leading Culture & Climate initiatives to make SMSG Finance the best place to work at Microsoft! These initiatives include Management Excellence, Career Development, Work/Life Flexibility and Diversity & Inclusion and this role drives strategy and execution across the initiative teams
Create an informative and entertaining experience for SMSG Finance employees at large events such as the annual Microsoft Global Exchange (MGX) conference and Finance Leadership Summit. This role drives all aspects of these large-scale events including logistics, content, presenters and creative elements
Business Manager for the General Manager of the Worldwide SMSG Finance organization. Provide Business Management support to a 100-person global organization including coordinating Leadership Team agenda and events, team priorities, communications and organizational health initiatives
Managing design, development and delivery of a learning & development program for the SMSG Finance Organization. Manage a steering company to prioritize needs, work with various subject matter experts and content providers to develop content and coordinate delivery via live and recorded sessions on topics ranging from core financial processes to career development
Contribute your creativity to the production of a compelling communication mix of video, emails, newsletters, online content, and other components, all with a goal of connecting across the broad SMSG Finance community
Charisma: Effusive and always positive attitude, able to inspire and motivate others both externally with customers and internally across a diverse organization
Creativity: Growth mindset and a desire and ability to try new things, be bold and take risks to land messaging and strategy
Connection: Passion for connecting with customers and employees in a deep way, to build lasting relationships
Demonstrated ability to be adaptable, flexible and lead without authority
Passionate about people agenda and developing talent
Strong project / program management skills
Excellent communication skills (written & verbal)
Passion and deep understanding of social media
Experience with event planning

Business Process Manager Resume Examples & Samples

Facilitate and advise monthly site business reviews of all facilities in the Industrial portfolio, frame issues and provide feedback from dashboards, KPIs, etc
Drive Cost Improvement (CI) initiatives and Gain Share Program. Critique, validate and organize submissions from sites. Report on status as requested. Support sites to meet targets and
Analyze site financial and operational data; develop trends for monitoring and planning activities. Recognize, investigate and understand operational anomalies
Assist portfolio in meeting assigned budget target of approx. $35M; facilitate finance and operation team alignment. Support with the review and analysis of site financials
Evaluate areas of operational and financial challenges and propose solutions
Facilitate budget process consolidation, analyze input as received
Review site productivity, analyze trends at sites and across portfolio
Assist in the development, documentation and review of business processes; engage appropriate stakeholders to analyze, reengineer, and continually improve and optimize business practices
Review existing manual processes and automate where applicable
Guide and direct portfolio initiatives, serve as Program Manager as assigned
Complete routine audits of site level cost trackers and invoice processes
Monitor site spend activities and report category use ( P-card vs keep-stock supplier)
Steward GREF order processes to ensure timely return to client. Track and report financial status of orders
Develop and execute framework for standardizing business operations at all sites within the Industrial portfolio. Maintain internal control processes and standards to ensure compliance of sites
Coordinate, prepare and validate information for monthly IF Performance Meeting
Support implementation of Service Enhancement initiative and drive enhanced customer service focus of account
Manage IF SharePoint site, ensure all data is current, accurate and complete. Control revision of all portfolio documents
Assist in future transitions and business expansion opportunities
5 to 10 years’ experience in a related field
Ability to plan and facilitate complex department initiatives
Change management skills
Ability to identify key process metrics
Ability to work with a high degree of autonomy
Skills in organizational communication and facilitation
Negotiation and conflict resolution skills; ability to create an open environment where conflicts as to business requirements and scope decisions can be aired and resolved in an objective manner
Ability to instill trust, motivate, and work with other people
Ability to collect and analyze data
Ability to facilitate team meetings with differing inputs to achieve consensus in advancing solutions
Ability to diagram business process flows and define expected outcomes

Senior Business Process Manager Resume Examples & Samples

Program/project planning accounting for resource and budget availability and meeting business demands and timeline requirements
Development, conception and execution of projects for the PUMA SE in areas such as business model design, business process reengineering and process improvement
Management and coordination of cross-functional project teams
Application of process analysis, improvement and reengineering methodologies and principles
Management of the business interface to IT in design and implementation of process and system capabilities
Data analysis & validation as well as creation of KPI reports to guide transformation and change
Mentoring and coaching of Business Process Managers
Excellent university degree from one of the leading international universities or business schools (e. g. Business Studies, Business Informatics or similar)
A minimum of 7 years work experience in fashion/apparel/consumer-goods and/or retail context
Alternatively, 5+ years in strategy consulting with project experience in apparel/fashion, retail, and Operations
Thorough understanding of Planning & ERP systems, preferably SAP
Strong execution capabilities combined with an entrepreneurial and hands-on mindset
Proven track record in managing large scale projects and leading teams
Strong interpersonal, presentation and facilitation skills to effectively manage in cross-functional environments
Proficiency in project management related tools and software
Enthusiasm and drive to perform
Team-player with a joyful approach to work and a true passion for Sports
Willingness and ability to travel

Business Process Manager, BC Resume Examples & Samples

End to end ownership of assigned Global AP & BC area(s), including tools and processes (75% AP/25% BC)
Represent Global Accounts Payable & Buy Center in cross group projects and new initiatives, ensuring that business proposals and changes to existing processes are covered by appropriate policies, align with global process strategy and have appropriate internal controls in place
Participate in cross-functional teams and manage the processes, tools, policies and procedures around multiple areas of Global AP & BC; accountable for being the business subject matter expert
Develop an understanding of key business levers and drive clear, informed decision making
Drive global improvement projects in assigned area(s), from conception to implementation
Develop tool functionality and enhancement requests for quarterly release cycles; work with Business Process Outsourcer, Regional Process Owners and other business stakeholders to collect and triage needs and feedback; manage the engagement with Business Process Outsourcer to land in operations
Craft new global process designs in support of continuous improvement projects; responsible for stakeholder engagement, training, and ensuring process lands in operations; if tool related, responsible for engagement with Solution Delivery on process design, UAT, sign-off on business requirements
Provide direction and guidance on compliance issues, while demonstrating a positive attitude and acting as a trusted advisor
Drive effective coordination with business partners and MS subsidiaries to ensure risks and opportunities are identified in time to meet business goals; this involves frequent engagement with Internal Audit, Controls and Compliance, and Subsidiary Finance
Partnering with regional groups to understand local knowledge expertise supporting the landing of global projects in the region
Identify opportunities to decrease processing costs and increase adoption of commonly used business processes across the organization to gain scalable efficiencies and achieve standardization
Metric analysis and root cause identification of issues driven by process designs
5+ years of relevant work experience in Operations, preferably in a global Procure to Pay environment in a large organization
Demonstrated experience in developing and analyzing data to support business decisions and to provide insight into future initiatives
Solid strategic and tactical business skill; Must be comfortable working with ambiguity and adept at using data to influence business decision making
A demonstrated ability to communicate clearly and effectively with all levels within an organization and proven ability to establish trust quickly and create win-win situations
Strong written and verbal communication skills with demonstrated ability to work effectively across multiple groups, with a strong customer service orientation
Project leadership and organizational skills to transform ideas into successful execution while being capable of driving complex projects across multiple groups within tight timelines
Experience working the Microsoft Office, with advanced Excel Skills preferred. Solid knowledge of PowerPoint and the ability to prepare and deliver leadership presentations
Bachelor’s Degree in Business Management, Finance or other related disciplines
Experience in Shared Service Center/Outsourcing environment a large plus

IT Business Process Manager Resume Examples & Samples

Provide primary oversight and facilitation of BB&T’s Client Information Compromise Response process as well as coordinate the review and approval process supporting the internet access advisory board
Interface with IT Relationship Managers and Information Security SMEs to ensure appropriate evaluation of non-standard internet access requests
Communicate and document potential solutions, impact analysis, benefits/risks, implementation requirements, and recommended approach
Remain aware of the corporate technology, infrastructure, standards, processes, and strategic direction and to use these tools to help guide the client in accomplishing their business goals
Advise on options, improvements, cost savings opportunities and cross-project impact to other business processes and systems priorities
Provide approved project guidance and support services, as needed
Bachelor's degree in a technical or business field, or equivalent education and related training
Five years of demonstrated progressive experience in information technology areas of application, networking, telecommunications, database, servers, security or web in a medium to large corporation at the enterprise level or similar consulting experience
Two years of demonstrated proficiency in systems experience with both IBM Mainframe legacy systems or distributed systems
Clear ability to express complex multi disciplinary technical/telecommunications and business concepts in terms that are understandable to all levels of Lines of Business and corporate management both verbally and in writing
Ability to grasp the ‘big picture' for a solution by considering all potential options and impacted areas
Aptitude to understand and adapt to newer technologies
Excellent understanding of client service models and customer orientation in service delivery
Ability to manage multiple responsibilities while meeting deadline demands
The competencies listed below would assist an individual this role
Information Security knowledge and experience
Demonstrative risk management experience
Organizational knowledge of BB&T Corporation including Subsidiary and Affiliate organizations

Business Process Manager Resume Examples & Samples

Manage a staff of up to 9 process analysts. Sets team direction, provides guidance, and monitors work activities of direct reports
Understand the overall business model of Medicare Part D products and the PBM claim adjudication system and translate concepts into practice
Support individual and team goals of affordability, excellence, engagement, compliance and growth. Adapt these priorities to address business and operational challenges
Train/Coach direct reports as needed to improve effectiveness and productivity of the team
Support short term operational activities – research and analyze claim data for issue identification and root cause, develop and test interim solutions, manage implementations, and monitor results
Support long term activities by influencing or providing input to forecasting and planning discussions
Work collaboratively with cross-functional and cross-organizational teams – build positive relationships, maintain weekly calls and projects, prioritize tasks and projects to ensure timely implementation and effective resolution
Review multi-dimensional documentation to determine business impact and end-to-end business engagement points
Lead and manage readiness activities related to benefit testing and rejected claim review supported by the PBM
Diagnose process improvement opportunities, develop solutions to non-standard / complex problems, provide explanations and information to others on difficult issues, and lead solution implementation in support of continuous quality improvement
Develop and maintain reporting, analysis, audits to support general management functions
Assess and interpret customer needs and requirements
Work with minimal guidance; seek guidance on only the most complex tasks
3+ years of Management experience (with direct reports)
3+ years of experience in writing business and/or system requirements and business/finance analysis
3+ years of experience with documenting processes and practices, often in accepted project methodology artifacts
3+ years of experience with performance or oversight of Pharmacy claim analysis and quality practices
Intermediate level of proficiency with MS Project, Word, PowerPoint and Visio
Advanced level of proficiency with MS Access or Excel
Ability to effectively prioritize multiple tasks, priorities, projects and deadlines
Proven success in business analysis and continuous process improvement
Demonstrated skills in building and maintain projects plans and issue logs
Strong interpersonal, oral and written communication skills
Ability to drive change and influence individuals at all levels of the organization
Strong development, analytical, organization, problem-solving, and follow-through skills
Ability to work within a less prescribed structure and be generally self-directed
1+ years of Medicare Part D and/or PBM (Pharmacy Benefits Management) experience
Knowledge of Medicare Part D guidelines and regulations
Experience with Pharmacy and/or PBM Operations related to eligibility, benefits and/or claim adjudication
Knowledge of end-to end business engagement points for IT related projects

Business Process Manager Resume Examples & Samples

Ensure integrity of Microsoft’s P&L data
Manage operations, including interfaces with various systems, data quality, and responsibility for daily, weekly, and monthly publish SLAs
Interface with business owners to assist in the definition, interpretation, and implementation of system enhancements
Accountable for control compliance to Internal Audit, Corporate Accounting and other internal/external interested parties
Work with product management, analysis, development, test, and production support teams to ensure delivery of required enhancements through SDLC
Ensure all system enhancements meet both business and operations objectives (serviceability, agility and maintainability)
Implement business controls and review audits to ensure data quality
Team with internal and external business contacts to proactively respond to data and system interface issues
Tier 2 support for user inquiries about OPEX data quality/timeliness
Challenge existing processes and drive/implement changes as needed
Work closely with data providers, training them on our reporting alternatives, formats, reporting deadlines and data quality in order to meet stringent Mercury data quality and timeliness measures
BA/BS in Accounting/Finance/CS or related field preferred
6-9 years of related experience required
Operations experience with enterprise financial systems in a multi-national company
Understanding of relational databases, a strong working knowledge of SQL Server - ability to write T-SQL, review Stored Procedures, etc
Experience and working knowledge of Revenue & OPEX reporting, P&Ls, forecasting/budgeting theories
Advanced PC Skills (Excel in particular)
Prior experience managing projects/programs with cross functional teams
Proven process improvement/automation experience
Experience dealing with conflict in a cross functional environment
Knowledge of Microsoft hierarchies and financial process preferred

Business Process Manager Resume Examples & Samples

Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design (user-centric experience design), and technology (data warehousing, report creation)
Write/develop/present creative, compelling (and winning) responses to client requests and solicitations
Lead Program Management work stream and ensure adherence to best practices and lessons learned
Develop the cross-functional plan and drive execution of the solution as per the plan
Manage client expectations and executive communications when project risks and issues arise
Provide direction and best practices for creating project materials including requirements, change management, business process design, and other deliverables; guide client thinking in this area
Provide senior level management and oversight for the program as a whole, as well as all activities / deliverables in scope of the contract
Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions
Coach and mentor teams, and conduct & develop training programs to contribute to capability building and knowledge sharing (project management, requirements gathering, business processing modeling etc
Play an active role in innovation of services and growing the practice through business development
Bachelor's/master's degree in Business Administration, Management, CS, MIS or related disciplines
7-10 years of relevant consulting industry experience and/or MBA Degree from a top tier school
Knows latest HIPAA HITEC regulations and is familiar with their application to managing patient data in the BAA and CE context
Has managed the implementation of patient data management solutions in BAA and CE context
Is familiar with sources of patient date in the pharma industry, including but not limited to: Specialty pharmacies, pharma internal data from patient oversight and patient management regimes
Has managed client relationships with at least Director level people in patient data related business and/or technology roles
7+ years of experience in deployment (with business focus), implementation or program management
Proven ability to lead and influence clients and project teams throughout SDLC lifecycle phases
Thorough understanding of the design process, project management principles. client relationship management, and pre-sales activities
Thorough understanding of the client business concerns to oversee translation into technical outputs
Proven relationship-building and maintaining skills with clients and across functional areas
Superb verbal and written communication, organization, analytic, planning and leadership skills
Ability to manage large, cross-functional teams of 10+ people

Business Process Manager Resume Examples & Samples

ZS welcomes candidates who hold a Masters degree in Information Architecture, Interaction Design, Human Computer Interaction, Human Factors, or a related design field, and who have significant business experience. A demonstrated record of success and significant user interface design experience are required
Candidates must have around 10-15 years’ experience with business intelligence systems, including designing reports, visualizing KPIs, and leveraging the appropriate chart type in order to accommodate a given data set and to address specific business needs
You will have an experience with translating business strategy into the digital environment, creating user scenarios, business process task flows, taxonomies, mental models and must have demonstrable complex information architecture skills
The qualified candidate will also have extensive, demonstrable experience designing compelling user experiences for a wide variety of audience types and should be highly capable of creating information architecture and user interface designs, graphic design for interface design, content analysis, information graphics and icons
The candidate should be well versed in the topic of User-Centered Design (UCD). A strong understanding of UCD will enable the candidate to bring unique skills and understanding to the team, but ensure ZS is equipped educate about best-practices within the project team and the consulting engagement more broadly. Prior experience with designing for international audiences is a plus
The ideal candidates will demonstrate
Strong written and oral communication skills, and the ability to communicate design guidance and best practices in a clear, compelling way
Good interpersonal skills, with the ability to listen to and build rapport with study participants and project team
Experience to work within a virtual (off-shore) team environment and contribute to the overall timely delivery of multiple projects

Business Process Manager Resume Examples & Samples

Coach and mentor teams, and conduct & develop training programs to contribute to capability building and knowledge sharing (project management, requirements gathering, business process modeling etc
7-10 years' of relevant consulting industry experience working on technology delivery engagements and/or MBA Degree from top tier school
7+ years' of experience in deployment (with business focus), implementation or program management
5+ years' of leading teams using standard software development lifecycle (SDLC) methodology
Proven ability to lead and influence clients and project teams throughout SLDC lifecycle phases
Thorough understanding of the design process, project management principles, client relationship management, and pre-sales activities
Thorough understanding of client business concerns to oversee translation into technical inputs

Business Process Manager Resume Examples & Samples

Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, operating procedures, tools and methods
Apply a broad and deep understanding of customers, partners and internal groups' needs, drivers, and decision-making processes to plan, strategize and influence priorities/decisions to improve partner satisfaction and performance
Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency
Identifies and develops strategic relationships with new and existing internal groups to enhance strong networks and open communications
Drives the development of shared strategies to ensure clear expectations for scope and scale while minimizing redundancy
Work on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating
Ability to positively interact with individuals at all levels of the organization
Successful process mapping, policy and procedure documentation, project management skills
Advanced analytical and problem solving skills, with attention to detail
BA Degree required

Appian Business Process Manager Resume Examples & Samples

Bachelor degree in Computer Science, or related field and at least 6 years of experience, or 11 years of experience in lieu of degree
Six (6) or more years experience supporting with application system development, troubleshooting, maintenance and providing technical support activities
At least four (4) years experience providing BPM application administration and managing the BPM application on a Windows-based platform, including administration for multiple BPM-based applications and their associated permissions
Ongoing BPM process monitoring and correcting (as needed) for ongoing strategic goal alignment and mentoring for effective process management
Assure BPM software patches and updates are applied timely
Perform migration as needed to move BPM software and services to upgraded hardware and software platforms
Responsive action and attention to identify and execute corrections with KDB file corruptions
US Citizenship required
Prior Army service or Army contracting experience; Experience within USAITA preferred
Experience with and knowledge of the Army Gold Master applications
Experience working within a CMMI Level 2 or higher appraised organization
Familiarity with Appian BMP, or comparable BPM platform
Hold BMP certification with a BPM application, such as Appian
Certified Appian Application Designer highly desired
BPM application administration training within the past 30 months in a BPM tool such as Appian

Business Process Manager Resume Examples & Samples

1) Managing a book of work of business enhancements that affect the Retail Claims area
Prefers 7+ years of related experience in Business Analysis, Business Management, or Program Management
Must have proven ability to work with large-scale/complex issues with all levels of management. Ability to work effectively across functional and organizational lines
Key Characteristics

Business Process Manager Resume Examples & Samples

Work closely with PG IT function to harmonize the way business is conducted by implementing & maintaining SAP standard concepts (ETO)
Coordinate business process owners for front-end, engineering, production planning, controlling
Establish business process for Sales Order Costing and Production Order Costing sheets
Order configuration and engineering investigation, evaluation, recommendation to support the business processes and their implementation
Design and implement cost-effective business processes using computer based solutions to business problems
Prepare, implement and improve order configuration and other sales configuration tools
Prepare future requirements for business engineering, marketing & sales and manufacturing changes
Preparation of flowcharts, diagrams and specifications and co-ordination between programmers and business
Investigate / prioritize business requirements to define scope and objectives of the projects and prepare schedules, limitations time and desired results
Develop, prepare and implement processes that insure reduced cycle time, reduced overhead and improve over all process efficiency
Prepare charts, diagrams, specifications and conduct related analyses
Troubleshoot, analyze and resolve complex problems, and develop and implement measures to prevent reoccurrence along with devising modifications and recommend ways to improve
Maintain, or provide guidance for maintenance of a wide variety of systems. Provide support; ensure accuracy of information and responsiveness to customers (internal & external requirements)
Lead and coordinate the work of less experienced staff and provide training and support to business process owners
Bachelor's Degree in Business, Finance, Information Systems or related fields and 8 years’ business experience in one of the following business functions support areas: manufacturing operations, information systems, quotation tools, sales, marketing and finance OR
Master degree and 6 years business experience in one of the following business functions support areas: manufacturing operations, information systems, quotation tools, sales, marketing and finance
Broad knowledge of manufacturing operations, information systems, quotation tools, engineering, sales, marketing and their applications, and ability to influence decisions and cost-effectively provide cross functional support
Strong analytical skills, initiative and ingenuity to solve complex problems and implement remedial measures
Strong communications skills to discuss and negotiate resolution of controversial issues. Errors may result in delays, rework and adversely impact customer relations
Knowledge – Business Process, Manufacturing, Engineering and Marketing & Sales consists of the investigation, evaluation, recommendation and support of Business processes and their implementation
Skills – Proficient with MS Word & Excel, ERP, and SAP systems

Business Process Manager Resume Examples & Samples

Demonstrated on-the-job experience with change management principles, methodologies and tools
Demonstrated experience adapting to change, working in a high-energy, fast-paced environment while working against deadlines
Experience in business process improvement, to include process data gathering and analysis, process mapping in MS Visio, formulating viable improvement recommendations, and implementing process recommendations
Demonstrated on-the-job experience with Microsoft Office applications; (Project, Excel, Word, PowerPoint, Visio) to produce progress reports, diagrams, analysis, briefings, schedules and other project related material to support reporting requirements
Demonstrated on-the-job experience planning and prioritizing daily, ad-hoc, and long-term responsibilities
Demonstrated on-the-job experience exhibiting communication skills including written, verbal, listening, negotiating, presentation/briefing skills, and working with people at all levels of an organization
Active TS/SCI with favorable polygraph clearance
Experience developing and implementing a performance measurement system
Experience facilitating meetings, keeping them on schedule and documenting action items
Experience developing project plans and tracking deliverables
Experience explaining technical processes and tools to non-technical audiences
Experience supporting the Intelligence Community

Business Process Manager Resume Examples & Samples

Oversees Indirect Materials Program
Reports directly to Sr. Facility Manager
Inventory and Asset Management
Strategic Purchasing - analyzing supply chain and looking for the best value / lowest cost approach to purchasing
Liaising between supplier and customer to bring forth ideas for improved pricing or delivery
Assist with Generating and transmitting Purchase Orders
Following up on order acknowledgements and inbound shipments to ensure the supply base supports facility needs
Expediting emergency purchases, as defined
Overseeing/Maintaining all stock and records
Compiling stock reports and for review and analysis
Ensuring that all inventories comply with the quality/quantity standards
Performing and supervising timely stock audits per client requirements
Ability to investigate parts as directed by the maintenance staff
Excellent interpersonal skills to communicate with all levels of Maintenance, Management and Client
Understanding of JIT Inventory Practices
Takes initiative in rendering services or responding to needs
Assists other associates, as necessary
Experience with inventory control, receiving, and shipping
Experience in developing and managing suppliers
SAP – Previous experience is preferred
Ability to learn and demonstrate proficiency in part identification
Knowledge of tools, equipment, services and supplies facility operation
Strong interpersonal, verbal and written communication skills
Must possess strong aptitude and skills using Microsoft Office Suite applications (i.e., Word, EXCEL, PowerPoint, Access, Outlook)

Business Process Manager Resume Examples & Samples

Accountable to lead the end-to-end operational planning and process execution of the global, cross-company rewards and promotions rhythm of the business initiatives
Global functional owner to implement and develop policies and supporting process, works with CoE/policy owner on developing clear policies that can be scaled & deployed
Develop operational processes (inc. DTP alignment) that optimizes and operationalizes end-to-end process design for service delivery model implementation against performance measures (E2E process (i.e. based upon metrics)
Accountable for the end-to-end performance of the defined process - this includes, monitoring process performance, triaging operational issues, ensuring that process has correct controls in place and that the monitoring for the execution is in place
Development and management of end-to-end process KPI?s, including the on-going monitoring and utilizing data to improve performance and reduce risk - Utilizes data to drive insights and process enhancements
Works closely with partners and stakeholders across organizations to manage end-to-end process impact, design and development. Provides input to roadmap priorities across HR
Ensure HR Compliance & Data stewardship for process area (i.e. documentation, classification and compliance). May work in tandem with Master Data Manager to ensure end-to-end picture
Lead the triaging of end-to-end operational issues and escalations within their area. Work seamless with the delivery teams, IT and other partners to resolve issues quickly, apply data & RCA?s to drive the optimization
Demonstrated operational expertise in working across multiple processes, systems and can systematically solve issues and drive continued development & improvement
Demonstrated ability in defining KPI?s and using data in decision making and recommendations
Seeks to understands end-to-end domain area to the lowest amount of detail and acts as a trusted advisor
Operates with a learner’s mindset and continuous curiosity to see beyond the presenting problem, identify risks and mitigation, underlying root causes for issues, and propose appropriate interventions Ability to influence without direct authority, managing details of a complex program with strong attention to quality and remaining calm in stressful circumstances, while working in a heavily matrixed environment Record of success of driving operations strategy, excellence in execution, attention to detail, and ability to drive multiple streams of work in a fast-paced environment

Business Process Manager Resume Examples & Samples

The Business Process Manager will lead process improvement projects and operational activities for the Business Process Excellence team in the execution, coordination, and management of the PON infrastructure and delivery of BPE goals
This position provides project management and support for the evolution and maintenance of the R&D GxP Process Owner Network and will collaborate with BPE colleagues, Process/Sub-Process Owners and Business Leads to design/redesign and implement processes
The Business Process Manager will be collaborate with the PON Lead to support operational logistics, including PON communications, training, meeting management, and SharePoint site maintenance
This role will work both directly and indirectly with Process and Sub-Process Owners and R&D Business Leads to identify process level risks, escalate issues, and advise on risk mitigation plans
The Business Process Manager will function as an in-house consultant and partner closely with BPE peers to ensure execution of prioritized process improvement projects based on defined R&D long term capabilities
This position is responsible for supporting the long term strategy for process management within R&D, both for GxP processes and business operational processes
5+ years relevant work experience
Strong process design skills and process management expertise
Experience with tracking process performance, monitoring processes using dashboards and technologies
Negotiation and problem solving skills
High attention to detail including proven ability to manage multiple, competing priorities
Experience leading cultural transformations related to quality and process management/continuous improvement
Exceptional communication skills, both written and verbal

Business Process Manager Resume Examples & Samples

Coordinate change management as we transform business processes with the implementation of the new technology
Lead integration of multiple business teams’ activities with standard tools, methodologies, practices and processes
Develop and maintain business project plans and reporting documentation as necessary to ensure timely communication and successful delivery
Develop and maintain a communications plan and keep the business stakeholders appraised of project plans and related implications
Maintain regular communication with stakeholders
Identify and resolve roadblocks and conflicts as they arise
Bachelors’ Degree
Minimum of 5 years of business process improvement experience
Experience in ability to influence action or a point of view in a highly collaborative environment in which decisions are jointly owned with other groups
Ability to quickly dive into a project already underway, get up to speed quickly, identify issues/area of risk and drive resolution of any issues identified
Strong verbal and written communication skills, analytical skills, strong collaboration and client service orientation
Technically-oriented with the ability to multi-task, fast thinker and quick learner with the capacity to anticipate, identify and resolve problems
Ability to work in a team within a large, matrix environment
Ability to operate independently with limited management oversight

Business Process Manager Resume Examples & Samples

Develop and maintain robust merchant reporting
Create data models that feed into weekly / monthly reports
Perform ad hoc data extractions via SQL from Macys Enterprise Data Warehouse
Optimize the reporting process for all outputs
Maintain reporting documentation
Establish expertise in Macy’s reporting tools
Bachelor’s degree w/ 3+ years of relevant experience
Proficient in MS Excel a must, including advanced formulas and pivot tables; macros and VBA coding a plus
Understanding of relational database applications; specifically MS Access preferred
Knowledgeable in data modeling and data structuring
Strong knowledge of SQL programming a plus
Experience in Retail a plus
Experience with developing reports in business intelligence tools (Cognos, Tableau, etc) a plus
Strong communication, decision making and follow-up skills
Detail-oriented with an affinity for systems knowledge and ad-hoc problem solving
Ability to learn new analytic tools quickly
Ability to be flexible and able to function independently or as part of a team
Ability to prioritize, set and meet realistic deadlines for projects

Business Process Manager Resume Examples & Samples

Advise on new techniques and estimated costs associated with new or revised programs and utilities - taking into consideration personnel, time, and hardware requirements and makes trade-off analyses
Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering
Analyze new hardware and software to determine their need or application in the existing or proposed system
Assess the usefulness of pre-developed application packages and adapt them to a user environment
Confer with clients regarding the nature of the information processing or computation needs a computer program is to address
Consult with management to ensure agreement on system principles
Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared
Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs
Determine computer software or hardware needed to set up or alter system
Develop, document and revise system design procedures, test procedures, and quality standards
Expand or modify system to serve new purposes or improve workflow
Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed
Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation
Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements
Recommend new equipment or software packages
Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes
Review documentation, describing system specifications and operating instructions, and revise existing processes and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements and storage
Specify inputs accessed by the system and plan the distribution and use of the results
Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
Train staff and users to work with computer systems and programs
Use object-oriented programming languages, as well as client/server applications development processes and multimedia and Internet technology
Utilize the computer in the analysis and solution of business problems such as development of integrated production and inventory control and cost analysis systems
Top Secret clearance with polygraph is required
An Associate’s degree will be considered equivalent to eighteen (18) months specialized experience
A Bachelor’s degree will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate’s degree)
A Master’s degree will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor’s)
A Doctorate will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master’s and a Bachelor’s)

Senior Business Process Manager Resume Examples & Samples

End to end ownership of the CCG finance planning tools/cycles
Manage the Revenue Planning Tool (RPT) ensuring tool is ready in advance for forecast, restatement and budget cycles. Tool road map management critical to ensure flawless execution
Coordinate Forecast and Budget Feeds with PlanCast and MSSales Team
Manage RPT operations, including interfaces with various systems, data quality, and responsibility for Monthly and Quarterly SLAs
Work with Solution Delivery product management and Engineering teams in analysis, development, test, and production support to ensure delivery of required enhancements through SDLC
Serve as escalation point for user inquiries about revenue data quality/timeliness
Drive the RPT Support by coordinating with FinSup team
Manage the CCG Finance Team data platform – CCG One Cube
Manage the relationship with CCG operations team and drive the required changes to CCG One Cube
Manage Console Market Share tool and Weekly Seasonality Tool
Manage small team of vendors to support the in-house tools and systems
8-10 years of related experience required
Experience working with Microsoft internal systems like PlanCast, MSSales, Mercury and DMI etc
Experience in Building the BI systems using Microsoft BI Stack like SQL Server, SSIS, SSAS and Power BI
Experience working with Excel add in tools using VSTO and .Net
Working Experience in relational databases
Knowledge of Microsoft hierarchies and planning process preferred
Experience and working knowledge of revenue, P&Ls, forecasting/budgeting theories
Strong communication skills - written, oral, interpersonal
Ability to multi-task and deal effectively with ambiguity
Strong problem solving ability and ability to utilize experience to improve processes

Global Business Process Manager Resume Examples & Samples

7+ years of accounting/finance, project management, and business process experience
Experience working with multiple company/industry environments preferred
Deep understanding of business operations, specifically accounting and finance
Proven ability to design and flowchart end-to-end financial processes. Experience with Visio, Lucidchart or similar program preferred
CPA, CA or CIA preferred
Experience auditing, implementing, or operating in a SOX effective environment
Experience working in a startup or high growth environment
Detail oriented, organized, proven ability to manage multiple projects
Month-end close experience a plus
Knowledge of and basic ability to read and write SQL a plus
Advanced Microsoft Excel skills, with the ability to manipulate and digest mass amounts of data required
Ability to travel and a passion for Uber!

Business Process Manager Resume Examples & Samples

Sustain the Facility Management Program by providing the necessary direct supervision of operational support personnel, and ensuring all response and performance objectives are maintained
Assist in managing Budget and PO writing, receipting and tracking responsibilities. Monitor and manage vendor’s daily operations onsite to include scheduling, documentation preparation, following of safety procedures and other essential functions
Supports the Facility Manager with vendors on site improvements
Projects and repairs and assist with daily operation of live in Housekeeping vendor
Management Responsibilities for the following Support Personnel Jones Lang LaSalle – Maintenance Technicians Jones Lang LaSalle – Mobile Equipment Technicians General Housekeeping Personnel Industrial Cleaning Multiple Union Labor Groups Manufacturing, Reporting, and Maintenance
Provide and maintain Spare & Replacement Parts Inventories
General Housekeeping Restroom Sanitation Floor Care General and Medical Waste Disposal
Mechanical Systems HVAC/R (Heating, Ventilating, Air conditioning and Refrigeration)
Indoor Air Quality Temperature Control Building Exhaust Systems Preventative
Maintenance (Scheduled maintenance to prevent break down)
Predictive Maintenance (Use of equipment or tests to predict when maintenance will be needed)
Fire Extinguishers Signage
Evacuation Plans Environmental Health & Safety Waste Removal OSHA, State, and Local Regulatory Compliance HAZMAT (Hazardous Material) Compliance
Commodity Resource Management Environmental Emergency Response Fleet Management: Assist Mobile Equipment Scheduled Preventative Maintenance Assist in Nonscheduled Repairs Retain All Maintenance & Repair Documentation Provide and Maintain Spare & Replacement Parts Inventories Ensure and Monitor Equipment Uptime
Provide Emergency Repair Services Inventory Control – Client Lease / Purchase
Safety Related Objectives Ensure 100% Employee Safety Training Compliance Perform Timely Safety Incident Reporting and Monitoring Maintain “0” Recordable and Lost Work Day Case Injuries
Maintain 100% Overall Program – Safety PM Completion Maintain 100% Overall Program – Safety Repair Completion Utilize Pre-Task Planning Methods Performance Measurables
Perform Timely PPS / Downtime Reporting and Monitoring Maintain “0” Help Desk Immediate Work Orders > 24 hrs Maintain 90% Overall Program – PM Completion Maintain 80% Overall Program – PM Repair Completion

Business Process Manager Resume Examples & Samples

4+ years of experience in a professional work environment
2+ years of experience with supporting military HQ organizations
Experience with Microsoft SharePoint and associated business tools or processes
Knowledge of formal document coordination process and information management tools
Active Secret clearance required
Experience with military service preferred

Business Process Manager Resume Examples & Samples

Troubleshooting and repair of customer and company mobile equipment
Completing each repair job in a timely, efficient and professional manner
Documenting all job info using work order forms and/or computer programs, including time, equipment information, repair category and changes to your parts inventory
Maintaining company and consignment parts inventories by using proper procedures and ordering processes
Completing and submitting all required paperwork
Providing the best possible customer service, including process or service improvement recommendations to Fleet Operations Manager for best practice review
Embodying Jones Lang LaSalle’s culture of providing the best and most responsive customer service possible, consistently maintaining your integrity, ethics and accountability as well as dedicating yourself to functioning as a helpful, respectful and vital member of our team
Managing your workload effectively
Following all company policies and procedures, particularly those involving safety
High school diploma or state equivalent
Strong understanding of mechanical, hydraulic, and electrical systems
Background in industrial equipment repair and Preventative Maintenance
Exceptional analytic and diagnostic skills
Excellent verbal and written communication and interpersonal skills
Solid computer skills, particularly data entry
Strong multitasking and time management skills

Business Process Manager Resume Examples & Samples

Bachelor's degree in Technology or related field
3 years of Project Management experience, successfully delivering complex cross-functional solutions within a defined SDLC
5 years previous work experience working on projects in large corporate IT environments
Self-motivated with excellent time management skills
Ability to foster and maintain strong working relationships with business partners and various IT departmental team members
Ability to work well and productively, always projecting a positive outlook in a fast-paced, sometimes stressful environment
Excellent people skills with good communication, relationship building and management skills
Experience in project lifecycles from business case development through final delivery to operational

Business Process Manager Resume Examples & Samples

Handle routine or standard form contract agreements and related documentation in accordance with established contract policies and procedures
Perform contract management functions working closely with Planning, Portfolio Management, Process, Contract Management and Innovation's teams such as contract administration management, finance management, performance management, service delivery management and vendor management
Bring together the functions of contract management, including interactions with ICT and Corporate Finance, Legal, Purchasing, Suppliers, FCA SMEs and Management, for all aspects of the contract(s) and then communicates with the stakeholders
Work directly with the respective teams developing standard approaches and processes and manages the contract change request, contract amendment and management lifecycle, understanding all aspects of the Contract Management from contract management tools, templates, processes and governance
Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedure
Review solicitations and prepares responses for proposals, bids, and contract modifications, drafts and negotiates standard and non-standard contracts, Requests for Proposal (RFP), Request for Quotation (RFQ) and Statement of Work (SOW), communicates contract policy and practice to internal business teams, ensures contract review, approval and execution in accordance with corporate and/or business unit guidelines, prepares and administers routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal. Prepares, organizes and maintains contract records and files documenting contract, activities, performance and compliance
Maintain shared repositories, schedules contract related meetings, runs meetings and documents meeting minutes and action items
May conduct research to support contract audit and/or facilitate business unit contracting trends. Performs contract closeout activities, assists mid- to high-level contract professionals in working with internal or external business teams on issues and developments relative to assigned contracts, recognizes potential and provides suggested reuse throughout ICT business process area while understanding the interactions and dependencies among application components. Perform Contract Administration Services, which includes Documenting Patterns, Contract Reviews, Compliance Reports, and Meetings
Involved in Global Contract Management Committees/Governance, provides Process(es) Oversight, is involved in Contract Review of Existing Agreements, and keeps up to date on the ICT/Business/Industry Trends, Research, Symposiums, Forums, and Certifications. Manages Executive Steering Committee (ESC) Meetings and Agreed Action Items
Bachelor's degree in IT or related field
A minimum of 8 years of IT experience including four years in contract management
Advanced Degree
Certified Commercial Contracts Manager (CCCM) or Certified Federal Contracts Manager (CFCM)
Strong IT project management experience (3 years minimum)
Understanding of budget and financial processes
Highly proficient with MS Office, in particular, MS Excel and PowerPoint
Continuous Process improvement/Change Agent
Ability to work with multiple parties to drive project goals
Excellent organization skills Self-driven
Basic working knowledge of contracting concepts, applicable international contract law, or public contract acquisition law and regulations
Ability to draft simple contractual instruments in accordance with prescribed templates and guidelines
This position requires independent business judgment and a high degree of management attention
Strong ability to interact with business partners at various level
Self-starter with the ability to quickly learn complex business processes
Knowledge of PMP/ITIL frameworks, experienced in service management, insight into dependencies of systems and processes
Understanding of Uniform Commercial Code

Business Process Manager Resume Examples & Samples

Minimum 5 years previous work experience in application development, design, implementation also possessing the following
Bachelor's degree in Computer Science or related Information Technology field
Knowledge of Quality business processes

Senior Business Process Manager Resume Examples & Samples

Predicts the level of risk, develops policies and procedures to evaluate and control risk, and maximizes potential of the assigned product line
Ensures appropriate identification and response to risks within the business and coordinates efforts to foster awareness and understanding of key risk management concepts within the business management network
Acts as a key advisor and partner to the line of business head regarding risk-related matters and serves as a functional liaison between the line of business and corporate-level risk management resources
Promote general awareness of Risk Management policies and procedures and coordinates activities to foster awareness and understanding of key risk management concepts within the business line network
Work with business line management to help ensure the implementation of key risk management practices and procedures in the normal course of business operations
Ensure appropriate participation in high-level discussions to identify and respond to business risks and ensures that the line of business staff understands key risk concepts and their relevance to core business practice
Ensure that controls used to mitigate business risks are properly designed, executed, and documented
Support audits and regulatory examination cycle for division; monitor the disposition/resolution of issues resulting from said audits and examinations
Bachelor's or Master's degree, or equivalent work experience
Five to seven years of risk management experience
One or more years of managerial/supervisory experience
Two or more years working knowledge of Enterprise Architecture and Data Governance
Considerable knowledge of risk management associated with the assigned product lines, as well as key business line functions
Ability to learn and communicate key risk management concepts
Ability to interact with all levels of management
Strong analytical, project management and strategic planning skills
Excellent presentation, verbal and written communication skills
Excellent decision making skills
Excellent conflict resolution skills

Business Process Manager Resume Examples & Samples

Leads and participates in PDG’s efforts to deliver end-to-end process improvement projects (e.g. process mapping, documentation, metrics, monitoring process control techniques), and building partnership across the PD landscape
Provides business process management expertise by collaborating with business process owners, global PDG leaders, and subject matter experts, and in identifying and recommending process improvement opportunities
Applies Lean Six Sigma and Kaizen methodology to drive results
Develops and documents new, updated, or otherwise enhanced process improvements, and/or supports manager or other team members on large-scale or highly complex process initiatives or other projects/work assignments as needed
Expected to consistently apply sound, best-practice process management methodologies and use standardized tools, templates, KPIs and other resources to approach and complete his/her work
Collaborates with relevant stakeholders (subject matter experts across PD and potentially other Roche group) to share PDG processes, ensure alignment, and address gaps and to support education and implementation of new, updated, or otherwise enhanced processes

Responsive Business Process Manager Resume Examples & Samples

5+ years' experience in supply chain, business/strategic planning, management consulting, finance or related fields is strongly preferred
MBA or advanced degree is preferred; 2 years' additional experience in lieu of an advanced degree
End to end knowledge of supply chain operations preferred
Project team leadership/ coaching skills, and development/implementation plans and ability to collaborate at all levels
Solid presenter and group facilitator. Exceptional listening skills
Understand implications of different operational choices, and guide team to best solutions for organization
Literacy in Lean Thinking a plus
Strong relationship-building skills; ability to create trust among those with diverse personal styles
Proven energy to navigate complex organizational structures
High tolerance for ambiguity, ability to maneuver successfully in an ambiguous and fast-paced environment
Variable travel, approximately 10%
Passion for Nike products and our business

Business Process Manager Resume Examples & Samples

Collaborate with multiple internal teams to drive process improvements
Develop operational plans to improve, or preferably eliminate, manual processes
Investigate and propose solutions to fix any systematic problems and address such issues proactively in future
Work with technical teams to identify real-world user problems, and provide business and technical requirements to automate solutions with technology
Educate peers and management on processes and expectations to meet production goals and objectives
Enter contract metadata into TRAM tool
Run projections and own evaluation of projected new video acquisitions
Set up new partners for payment
Respond to partner payment inquiries, working with accounts payable to resolve
Certification Six Sigma Yellow Belt or higher. Proven track record using this in a professional environment
Experience working on accounting/finance process improvements
Relevant work experience in Program management, process improvement and/or digital/high-technology companies/products
Experience using Excel and macros
Experience in SQL and Excel VBA knowledge
Proven ability to meet tight deadlines, multi-task, and prioritize workload
Experience creating SOP documents
High attention to detail, comfortable with hands-on management of tasks
Ability to work in cross-functional teams, communicate with colleagues in both business and technical roles and develop process that drives scale
Adept at working with different systems and making recommendations on improvements for both systems and processes
Ability to succeed amidst ambiguity
Excellent written and verbal communication skills, both with internal teams and external vendors
Background in computer science
Demonstrated proficiency in training and coaching others
Leveraging technology to invent, improve, and scale
Experience with Kaizen processes

Lead Business Process Manager Resume Examples & Samples

Leading and developing a team of specialist in a global environment in different locations
Working closely together with the Roche Shared Service Center organizations to drive and support process improvement wherever possible
Working closely with the Business Process Team to govern changes to existing business processes and design new ones for Diagnostics Finance organization as well as with other BPOs (Group and Pharma) to reach alignment across the divisions
Ensuring monitoring and optimization of business processes with regards to efficiency and effectiveness
Active participation in projects to support the I2P implementation (handling workshops and test phases)
Leading, coordinating and planning all project related activities including resource allocation
Ownershiop of the GLOIRE template for accounts payables

Global Business Process Manager Resume Examples & Samples

Global Process Design & Governance
Drive global process designs / enhancements & projects for Reporting Analytics & Services
Accounting finance processes in partnership with Global Sales & Marketing Operations & local controllers / learning communities
Support regional process owners to drive process consistency globally and coordinate regional efforts towards global process standardization, strive to minimize exceptions and automate processes
Manage on a timely basis any requirements, exceptions & changes that has an impact to RAS scope of work
Ensure all process exceptions are reviewed & signed off by Global Process Owner before process review milestone is completed
Support business process improvements projects and opportunities that can deliver cost savings to Microsoft as a company
RAS expansion initiatives & feasibility
Drive & support new RAS initiatives to increase scope of outsourcing services that increase the value proposition & span of business process outsourcing for Microsoft Finance
Develop business case and plan to drive changes and implement new services, building governance & ownership around the new initiatives / processes
Engage in end to end requirements specifications, contract negotiation through contract closure on transition & implementation methodology
Landing new service with consistent service delivery governance
Transition Lead & Project management
Responsible to drive & lead transition planning & methodology for new initiatives, and move work from BPO location
Ensure all transition requirements are met, issues resolved & operations stabilized with a full sign off to handover to service delivery operations with close partnership with BPO vendors
Involve the customers & controllers with clear & concise communication plans to ensure smooth transition
Ensure the right level of resourcing is identified for work moved to BPO vendor and signed-off
Participate in global PMO & governance calls
People & partnership & communication
Partner closely, collaborate and build relationships with controllers to manage expectation and drive customer satisfaction
Drive change management & communication plans with relevant stakeholders clear & concise communication plans at all times
Participate in a virtual working environment managing time zone & cultural differences. Bridge those differences in the team to drive & influence process standardization & transition plan across the globe
At least 10 years of experience in finance reporting & analytics functions in a complex reporting environment
Understand business finance & accounting complexities
Visionary leader & outcome focused with sense of urgency along with diversity & inclusion behavior and ability to drive for results through ownership and continuous passion for improvements & automations
Experience in process design & communications across diverse business segments & different stakeholders with ability to collaborate across an enterprise toward mutual successes
Strong communication skills and command of written / spoken English
Strong interpersonal & cultural awareness
Ability to influence & hold collaboration negotiations to balance demands from Microsoft internal customer & external BPO vendor
Ability to drive change & ability to collaborate in a virtual environment across cultures & organizations
Ability to deal with ambiguity and react quickly in a high stress or uncertainty situations
Ability to manage conflict and negotiate resolution
Ability to work flexible hours to accommodate Worldwide time zones (US, EMEA & Asia mainly)
Estimated 20% regional travel required
Microsoft finance & reporting experience with exposure to corporate reporting functions and systems. Experience from field, segment & corp finance preferred
Hands-on knowledge of Microsoft finance reporting systems, processes and tools
Ability to think about tomorrow & plan ahead
Shared services / outsourcing / transition experience
Experience in virtual collaboration environment & dealing with uncertainty / high stress situations
Project management & structure, strong process oriented person
Key stakeholders & partners: Finance Operations Leadership Team - Cross-function Global Process Owners & Regional Service Delivery Team- Subsidiary Finance Directors / controllers community globally & regionally - FBIS (Finance Business Intelligence), Corporate Finance (CFT), WW Segments, Sales Excellence, and various system owners - BPO vendor & teams

Business Process Manager Resume Examples & Samples

Oversee the running of BPC system functions
Responsible for BPC footprint and enhancements across the organization
Present the Planning Center of Excellence for ensuring optimization of BPC across business groups
Maintain BW and BPC based calculation logic as it relates to commissions, royalties and Microsoft Operations Puerto Rico (MOPR) transfer price calculations
Manage business rules, models, dimensions, security, templates
Sign-off on security roles for end users of the transfer pricing environment
BA/BS degree in Business, Finance, Accounting, Computer Science or Engineering
At least 3 years experience with BPC data modelling
Prior BPC administrative experience
Hands-on experience with BPC reporting on EPM Excel Add-In
Proficiency in SAP BW
Basic understanding of Wasabi interfaces and data transfer
Business Analysis & Performance
BPC / BW proficiency
Prior data experience within a finance business unit
Analytic & Reporting
Cross-group Collaboration

Business Process Manager Resume Examples & Samples

Bachelor’s Degree in engineering, systems, marketing, business administration, management or
5+ years of experience in a Field/Managed Services or Services operations
Working knowledge of problem solving process and quality improvement process, Six Sigma Certification is preferred
A foundational understanding of ITIL
Exceptional communications skills, both written and verbal
Experience in a customer facing role using quality tools to collaborate with customer
Ability to work cross functionally across multiple lines of business and interface with high level internal and external contacts
Demonstrated experience in building support, conflict resolution, influencing and executing through others across business lines

Business Process Manager Resume Examples & Samples

Service Level Management: Review customer service level trends within region and continually work to improve service level performance through recommending resource realignment and improved execution
Scheduling Execution: Manage schedule execution, ensuring any barriers (training, tool) removed and that region is setting accurate schedules and adhering to them
Staffing Execution: Manage teller staffing vs. plan, ensuring that branches are staffed appropriately
Recruiting Redesign: Drive business process to proactively hire tellers based on forecasting, onboard new hires and ensure the smooth transition of new hires to their permanent branch
Relationship Management: Develop and maintain strong relationships with key regional and support stakeholders to ensure alignment with local needs, considerations and constraints
Performance Analysis: Leverage analytical tools and support team input to provide hiring and workforce management guidance to the field to improve branch and region performance
Process Improvement: Leverage insights from the field to drive upstream process, system and planning improvements to better serve leadership
Execution: Ability to build sustainable management practices to drive consistent execution in a matrix environment
Influence and Change Management: Strong influence and change management skills. The successful candidate will need to affect change in processes and behaviors by clients, technology and across operational groups
Analytical Rigor: Ideal candidate would be an analytical thinker with strong data analysis skills; synthesizing information across multipole platforms, systems and organizations
Strategic Agility: Intellectual curiosity to see through tactical day to day challenges to identify broader strategic challenges and opportunities to drive larger scale improvements. Must have strong bias for day to day execution while maintaining strategic focus
Process Improvement: Experience in managing operations processes than span across multiple operations and support functions to drive leadership alignment and successful execution
Regional Branch Expertise: Well versed in local branch and region retail environment to take into consideration in managing the workforce planning process
Presentation / Communications: Ideal candidate would be able to develop and deliver concise presentations that clearly articulate challenges, actions and results for complex matters – creating clarity and bias for action with key stakeholders
Bachelor's degree or equivalent experience/ training
10-15 years experience

Business Process Manager Resume Examples & Samples

Mobilise and enable Process Owners and Process Managers to take accountability for process documentation accuracy as well as to drive adoption of processes and contribute to continuous improvement of business processes to ensure they achieve business objectives
Champion the use of the process documentation, assist to document and update content, providing input into globally sponsored reviews to ensure appropriate and regionally represented changes to processes
To carefully investigate, scrutinize and recommend solutions to improve business processes, procedures and structures
Contribute to definition and measurement of process KPIs, as well as creating automated reporting and dash boarding of these metrics
Ensure that all data related to business processes is collected and centralised into one repository
Mapping “As Is” vs. “To Be” states and action plans to move from current to future states, though creating use case diagrams to developing test cases
Ensure that process users have the required training resources to effectively implement processes by developing training material and facilitating learning
Drive and improve the framework and reporting for governance including process change management campaign to support the process roadmap through communication and training, reaching across all levels
Design and conduct compliance audits, developing action plans to assist regional counterparts in addressing non-compliance
Create business process models that can be simulated, analysed and executed by business
Contribute to the implementation and delivery of internal and external projects related to business process standardisation and improvement
Collaboration with other functions and regions on process architecture initiatives and best practices
Create and maintain a user-friendly business process management environment (Process portal)
To put forward ideas on continuous improvement measurements for the business process function, including CSFs, KPIs and associated metrics
Degree (IT / Business Process Engineering)
Minimum of 5 years’ business process management or modelling experience within the IT industry or on IT Projects
Strong demonstrable experience in Process Engineering, mapping and improvement skills
Has proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve results
Experience in international or global roles, driving results in multiple local markets is advantageous
Excellent understanding of business and/or operational processes
Systemic and strategic thinking capability with a strong business acumen
Experience with process modelling notations and frameworks is required, experience working on TIBCO Nimbus is advantageous
Excellent technical and business documentation skills
Must be able to work independently as well as part of a team
Well-developed influencing ability and excellent written and verbal communication skills coupled with strong influencing, collaboration and conflict management skills
Global mind-set and the ability to work with multicultural teams
Display the required project management and interpersonal skills to ensure the successful implementation of new and renewed processes
Analytical and process driven individuals who display excellent attention to detail and have good problem-solving skills
Confident and enthusiastic self-starter who can take initiative and be action oriented

Business Process Manager Resume Examples & Samples

Interpret operational data and key business metrics to identify trends
Provide ad hoc analysis of metrics and operations data to support business decisions
Ensure all reporting is timely and accurate
Partner with leadership throughout the business on strategy and tactics
Understand the department’s use of systems, reports & tools and function as a subject matter expert
Research, design, & prioritize development of systems, reports & tools.Function as business owner for systems development projects.Advocate for department in development meetings
Anticipate and address needs of the organization as they pertain to report development
Prioritize and delegate initiatives or requests received by the SLT
Responsible for taking a senior role on tasks, as well as giving direction and coaching Data Analysts
Lead and provide quality guidelines for the work of the SCFS Reporting Team
Work directly with the executives, directors, and managers to identify and resolve issues throughout all phases of report development
Analyze data and develop business reports and dashboards for managers, directors, and executives
Attend required meetings and participates in committees as requested
Direct IT Scrum team and Data Analysts on sprint decisions
Inform Senior Leaders and PMO the progress of report development for the business
Maintain a strong and collaborative relationship with business and IT partners, advocating for department in design/development meetings
Recruit inter-departmental representation to serve as subject matter experts for systems enhancement projects
Ensure that system and tools are adequate and properly utilized. Propose and develop enhancements as necessary
Function as the subject matter expert on training related information for reporting & systems enhancements
Minimum five (5) to seven (7) years of wireless experience including significant Real Estate, systems development or relevant business line
Exceptional verbal and written communication skills
Expert understanding of departmental processes
Expert knowledge of Business Process Management and Project Management Tools
Expert in Crown application process and all associated systems and tools preferred
Excellent coaching and motivating skills for employees

Business Process Manager Resume Examples & Samples

Overseeing the quality assurance process controls of multiple teams within the Government Programs Operations department
Collaborates with multiple operational teams to perform SWOT analysis
Implements quality control processes that build on strengths and reduce risk
Manages process improvement projects to ensure that customer business requirements are met on schedule with high-quality deliverables
Manages pre-deployment testing and post-deployment validation of claim system enhancements
Manages a team of professional employees that maintain process documentation and perform system testing
Responsible for developing individuals and building a collaborative team
Manages staffing models and participates in financial forecasting and planning activities
Coaches and provide technical guidance to employees on how to resolve problems
Maintains professionally-written documented business policies, procedures, and process flows
Writes business justifications and specifications for system enhancements
Services and communicates with internal and external customers
Participates and responds to internal and external auditors
Ensures that customers have positive experiences that result in improved net promoter scores
Accountable for verifying regulatory compliance and customer performance guarantees
Reports operational performance metrics
BA/BS university degree
5+ years of manager/supervisor experience with direct reports; or 3+ years of healthcare industry experience with pharmacy services preferred

It-business Process Manager Resume Examples & Samples

Minimum 5-7 years leading IT and business process improvement initiatives
Excellent written, oral and presentation skills to interface with business partners and the IT community
Consulting experience strongly preferred
Strong knowledge of Lean Six Sigma or quality and process improvement methodologies and tools
Demonstrated success at leading solutions that solve business problems; ability to influence the opinions and approach of business and IT team members
Extensive experience in translating business requirements into practical solutions
Ability to work as a self-starter
Ability to educate and guide others on architectural standards, principles, methodology, and trends
Experienced with project management
Experienced in IT business application support and service delivery
Business process mapping and process engineering - training and experience
Strong business acumen, technical knowledge and proven record of success within a rapidly growing fast-paced environment
Understanding of and ability to leverage technology trends and best practices
Experienced managing team of full-time staff and contractors
Ability to effectively communicate and drive cross-functional change with a sense of urgency
Ability to influence and negotiate at all levels of the organization
Strong written, verbal and interpersonal skills

Business Process Manager Resume Examples & Samples

Review solicitations and prepares responses for proposals, bids, and contract modifications, drafts and negotiates standard and non-standard contracts, Request for Proposal, Request for Quotation and Statement of Work
Communicate contract policy and practice to internal business teams, ensure contract review, approval and execution in accordance with corporate and/or business unit guidelines, prepare and administer routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal
Prepare, organize, and maintain contract records and files documenting contract, activities, performance and compliance
May conduct research to support contract audit and/or facilitate business unit contracting trends
Perform contract closeout activities, assists mid- to high-level contract professionals in working with internal or external business teams on issues and developments relative to assigned contracts, recognizes potential and provides suggested reuse throughout ICT business process area while understanding the interactions and dependencies among application components
Perform contract administration services, which includes documenting patterns, contract reviews, compliance reports, and meetings
Involved in Global Contract Management Committees/Governance, provides process(es) oversight, is involved in contract review of existing agreements, and keeps up to date on the ICT/business/industry trends, research, symposiums, forums, and certifications
Manages Executive Steering Committee (ESC) meetings and Agreed Action Items
A minimum of 8 years of IT experience, with exposure to contract management
Advanced degree
4 years of experience in contract management within IT
Continuous Process Improvement/Change Agent
Excellent organization skills and self-driven

Business Process Manager Team Leader Resume Examples & Samples

Drive and ensure implementation of standard processes/solutions including influencing and ensuring business needs are understood and met
Propose exceptions for standard process deviations, where needed and align with respective Global Business Process Managers and other related functions in end to end process
Review processes for their efficiency and define roadmap for continuous improvements to line manager
Contribution in delivering and working on team objectives including Joint Account Assignment - SimpleBuy rollout - affiliate GL account mappings, input of commodity code definitions, working with GBPMs on alignment
Plan, facilitate and ensure success of ERP process alignment workshops
Active monitoring and support of Health Care Providers (HCP) and Health Care Organization (HCO) Transparency project requirements and input from GBPMs – input on impacts of GL account and Purchasing harmonization

Business Process Manager Resume Examples & Samples

Explore adjacent technologies partnerships in order to maximize the value of Syngenta core business
Lead Digital Agronomy (DA) initiatives in LATAM, aligning priorities with global DA stream and territories
Develop and implement financial solutions AOL plan, including revamp of barter and scaling up financing tools (CRA)
Lead the “price maker” project, which aim to leverage Nutrade capabilities fro soy and corn
Ensure robust services management for Syngenta solutions, especially digital technologies
Dynamism, Entrepreneurship, Innovation
Team work
Strong experience in Marketing, Project Management and Finance solutions

Business Process Manager Resume Examples & Samples

In-depth knowledge and understanding of business process management, organization’s culture and structures
In-depth knowledge of Order Management systems, ERP systems, Shop Floor Control systems and the sophisticated integration of all elements of the business systems outlined
Ability to establish and govern business process towards excellence performance
Ability to develop and entrench change techniques in an organization
Ability to build on the vision of the business organization
Ability to benchmark and analyse various business processes
Ability to understand IT concepts and integrated business applications
Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers
Ability to effectively lead, train and motivate a diverse group of employees
Strong negotiation and problem resolution skills
Strong leadership, problem solving and motivational skills
7-10 years’ experience in a Senior Business Manager role with 3+ year’s focusing on business process improvements
Bachelor’s degree in Business, Engineering, IT or related field, or consideration of an equivalent combination of education and experience
Experience in multinational environment
Experience in driving and implementing change at senior level within an organisation

Business Process Manager Resume Examples & Samples

Analyze the process and procedures that servicing have in place. Collect data and perform research to gain a complete understanding of the servicing department business needs in order to measure the effectiveness of the current practices
Works cross-functionally to drive optimized service business design within the servicing department through opportunity/issue identification, systemization, testing, training and deployment
Understand the servicing department’s use of systems, reports & tools and function as a subject matter expert
Develops recommendations for improvement based on observation, data analysis, audit recommendation, and evaluation of business cross departmental workflow
Leverages tools and methodologies to drive implementation consistently across the lines of business
Teaming with external and internal business contacts for responding to system interface and data issues
May deliver presentations and training courses including measurement, analysis, improvement and control
We offer competitive salaries, an excellent benefit package including medical, dental, vision, and (401k)!*

Business Process Manager, Advisory Resume Examples & Samples

Business Planning & Management – Responsible for facilitating the development of the unit’s business plan. Govern activities related to strategic initiatives and programs designed to maximize revenue generating activities as well as Client Relationship Management and Service Delivery. Develop operational excellence programs and related initiatives. Establish quantifiable goals for business performance and develops related measurement and reporting systems. Develop the strategies, objectives and operating plans and submit these for approval
Sales & Service Excellence – Oversight of collection and analysis of sales and service execution tools, processes and data to help drive improved processes to achieve business objectives. Support governance structure for managing business initiatives
Team Planning & Development – Facilitation, organization of and participation in weekly and quarterly leadership meetings, All Staff leadership communications, organizational design, and leadership projects
Bachelor's Degree in Business Administration, Finance, or Economics
Minimum of five years of operational banking or software vendor experience
Proven project management skills on large and complex projects
Experience developing business strategies and related initiatives
Experience in meeting facilitation, initiative tracking and reporting
Must be able to travel up to 20%
Strong knowledge of software business and products and an in-depth knowledge of how technology can address customers’ needs
Experience in Banking Information Technology
Strong knowledge of the new technologies emerging in the financial data processing industry
Skills and knowledge in Sales, Implementation, Project Management, Budgeting and Daily Financial Control
Local Brookfield, WI area candidates

Business Process Manager Resume Examples & Samples

Working alongside a varied group of key stakeholders and business areas to drive strategy and develop a robust control environment
Playing a key role in the businesses commitment on process improvement and present findings to Senior Business Banking Executives. This is an opportunity to support the new Business Bank, with the vision of being number 1 for client satisfaction by 2018. You will be key in driving and influencing the change management agenda across Business Banking
Taking ownership of all end to end processes and product mapping with a focus on customer experience and journey
Creating a robust and regular review and control process for end to end journeys, controlling any proposed changes
Proven experience of detailed Strategic Analysis (including excellent Excel skills)
Excellent networking & stakeholder management with first class communication and presentation skills (including excellent PowerPoint skills)
Having a ‘can-do’ and ‘will-do’ collaborative attitude with strong attention to detail and a results driven approach to execution alongside knowledge of the SME landscape and passion for Business Banking
The ability to work to strict guidelines with excellent personal organisation skills are essential to this position as is a good understanding of project management disciplines, frameworks and techniques
Successfully managing many high priority work streams simultaneously whilst having the ability to define, manage and execute individual & inter-related deliverables

Flexplm Business Process Manager Resume Examples & Samples

Ability to prioritize based on long term business strategies
Indirect management of cross-functional groups of business users to determine options and deliver solutions to end users
Ability to solve problems within the boundaries of system constraints and business needs
Ability to negotiate solutions between user groups and communicate to senior management
Ability to communicate changes/upgrades in a manner that supports user adoption
Ability to document process flows, system requirements and test scripts
Ability to analyze data for trends, and report at both a detailed and summarized level
BA or BS degree in related field
5-7 years of experience with PLM & Product Development
Excellent organizational, time management, and verbal and written communications skills
Ability to execute plan to achieve desired results
Proven lead with the ability to prioritize, multi-task, delegate, and follow-up
Exposure to product development role, preferably in apparel company

Senior Business Process Manager Resume Examples & Samples

Design and maintenance of processes ensuring the involvement of relevant stakeholders from IT and business and ensuring mutual alignment about prioritization
Follow up on process improvements with the other HQ departments and follow up on systems improvements with IT
Define, propose and implement governance around cross functional processes which have a high impact in accounting (e.g Requisition to pay, order to cash, etc)
Timely quality assurance of projects and programs within assigned portfolio. Understanding the interdependencies between the projects across functions
Developing, monitoring and review of KPI’s related to the service deliveries from GSC
Responsible for maintaining the service level agreement catalogue with GSC and for continuous identification of potential further room for optimization
For new tasks offshored to GSC you are responsible for ensuring proper handover and hypercare training for relevant stakeholders
Lead and coach 1 employee

Business Process Manager Resume Examples & Samples

Maintenance Trades
Mobile Equipment Trades
General Housekeeping Personnel General Housekeeping
Restroom Sanitation
Floor Care
General and Medical Waste Disposal
General Maintenance
Medical Facility & First Aid
Spill Response
Cardboard and Pallet Recycling
Perform Mobile Equipment Scheduled Preventative Maintenance
Perform Non-scheduled Repairs
Retain All Maintenance & Repair Documentation
Provide and Maintain Spare & Replacement Parts Inventories
Ensure and Monitor Equipment Uptime
Provide Emergency Repair Services
Inventory Control – Client Lease / Purchase Decision
Coordinate Employee PTO/Vacation Scheduling and Coverage
Maintain Employee Training Schedules & Records
High school diploma or GED equivalent
Completion of an applicable technical training program, desirable
Minimum of one year of applicable working experience in general building repair and maintenance, and basic plumbing and electrical

Business Process Manager Resume Examples & Samples

Eight years of broad general business experience and knowledge of business process analysis, project management, benchmarking performance, and in-depth knowledge or experience in multiple key business areas, such as general operations, accounting, claims, customer service and insurance products
Experience within a business operations area implementing process improvement solutions
Understanding of technical/system environments, terminology and infrastructure
Ability to analyze and understand technical systems requirements and documentation
Ability to make decisions and interpret the control framework
Communication skills to consult and articulate control measures and expectations
Proficiency with MS Office, including Excel
Scrum Master Certification or related professional designation
Ability to influence and motivate team members
Ability to work across all levels and within a matrix environment
Experience with Agile tools such as JIRA or Rally

Senior Business Process Manager Resume Examples & Samples

Subject matter expert in at least two areas of the sales business: SMB, Channel and Solution Partners, DMe/DMa, AGS, Marketing, BusSales Comp, Opportunity Management
Expert in multiple BPM technologies: SFDC, WalkMe, Bunchball, Gridbuddy, Gainsight, SAP
Highly Communicative with project team, BPM team, larger sales operations team, IT and other cross functional operational teams
Connects his/her projects and initiatives to bigger Adobe picture
Investigates and proposes projects to meet business needs or corporate goals
Ability to improve business process with limited resources
Takes initiative to investigate current business and propose new projects or initiatives
Leads team in reaching final decision of projects and initiatives
Ability to mitigate risks and build contingency plans
Eliminates road blocks and provide guidance to project teams
Coaches, mentors and trains less experienced peers within the BPM organization

Business Process Manager Resume Examples & Samples

At least five (5) years of relevant work experience
Experience working with DOD and DOS customers is highly desired
Must have a Bachelor’s degree in Business, Finance (or related disciplines) from an accredited institution, or equivalent combination of education and experience
Strong English communication, both oral and written is required
Must have the ability to read, analyze and interpret policies, procedures and technical documentation
Requires strong knowledge of budgets, estimates at complete and projections
Ability to define problems, collect and analyze data, establish facts and propose solutions is required
Demonstrated knowledge and experience with maintaining and managing automated systems, software and hardware infrastructure
Must have the ability to exercise sound judgment and make decisions independently
Requires knowledge of principles involved in strategic planning, resource allocation, human resources, leadership, service delivery methods, and coordination of people and resources
Must have the ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities, schedules and budgets
Must have cross-cultural sensitivity and international perspective
Requires excellent organizational and time management skills
Expert computer skills, specifically in Microsoft Word, Excel, Project and PowerPoint is required
TS clearance with polygraph

Business Process Manager Resume Examples & Samples

Develop and maintain processes for the Financial Services activities from loan origination through booking and collections. Ensure written documentation on the procedures for the operational groups are in place for proper accounting controls, compliance and audits
Develop regular testing program that is repeatable and sustainable. Prepare business management error reporting
Maintain and ensure operational integrity and operational compliance through periodic self-assessment reviews/audits. Share performance monitoring results with the operational teams setting action plans to address areas needing improvement
Ensure audit issues are researched and resolved timely with action/remediation plans in place to address, document and mitigate deficiencies
Ensure ongoing regulatory changes and maintains adherence to all state and federal regulations, laws and requirements
Stay fully abreast of all rules and regulations and industry initiatives that impact the operations’ departments
This position will act as the SME for the operational aspect of the financial services products
Develop service level agreements between the operating units and the Finance Company
Build strong and effective relationships with internal and external business partners. Act as the point of contact for operational questions or concerns
Measure key performance indicators, benchmarking and trends to provide results to leadership via dashboard and reports
Identify root cause of issues and work through the resolution of the issues
Ensure data quality and system integrity of the financial services products
3+ years Financial Services (loan/lease) risk or operations experience
3+ years Business Process Improvement
Business ethics and compliance awareness
Knowledge of key regulatory policies for credit, collections and finance companies
Proficiency in reporting & analytics
Highly proficient in MS Excel, PowerPoint, SharePoint with strong presentation skills
Ability to work independently and with limited supervision, manage multiple prioritiesDesired
Financial Services Compliance, Risk, Audit experience

Business Process Manager Resume Examples & Samples

To analyse and identify current process gaps, in discussion with each functional teams
Identify process changes to be implemented
Ensure implementation of changes
Track the changes and effectiveness of the processes from time to time
Report the efficiency data on regular basis
High level proficiency in use of MS Office suites
Should possess excellent communication skills in English and should be a good listener
Should be able to handle independent communication with senior managers both within and outside India
Should demonstrate keenness to understand and absorb business dynamics and adjust functional needs accordingly
Positive attitude is non-negotiable

Business Process Manager Resume Examples & Samples

Understand the business and operational chart review program level details to be able to guide and support the Director managing the chart review program
Be a key driver of process improvement in chart review operations and create detailed documentation, process flows, and help to solution key parts of the operational chart review program
Provide expertise, management and organization of the data quality assurance process, data collection, storage, and exchange related to all chart review operations
Manage analytics, process management, as well as training and mentorship to new resources (external or internal)
Provide chart review analytics support, QA of business analyst and technical manager work product
Develop, communicate and implement chart review program/project risk/issue management plans and strategies
Manage CDO and vendor relationships as client relationships and build trust with stakeholders of the chart review program
Ad Hoc business analytics and communication to leadership
5+ years of solid Program Management experience and successful program level delivery
1+ years of experience in successfully delivering on Operational projects in a matrix environment
Intermediate proficiency in MS Word
Advanced proficiency in MS Excel and PowerPoint
3+ years of Business Analytics experience
Familiarity with government pay for performance programs
Prior Health Industry experience
Flexibility and adaptability in a constantly changing environment
Six Sigma/PMP certification and/or exposure
Some experience with Microsoft SQL or other related query languages
Ability to build strong relationships across a variety of stakeholders Good understanding of how Scope, Resource, Budget, Quality and Time impacts the delivery of projects along with identifying Risks and putting in mitigation steps when necessary
Ability to work independently and in a team environment to deliver on Clinical Risk and Quality initiatives
Ability to influence and work with internal and external stakeholders/resources to move projects and programs forward and overcome any challenges
Strong personality with a keen sense of ownership and accountability and a “can do” attitude
Ability to work through any stakeholder challenges and see past the individuals goals to get the team to work towards the program/project overall goals
Serve as the escalation point for the chart review operations leader
Ability to simultaneously work on multiple projects and help manage project resources
Documentation experience is needed including project plan, business requirements, SOPs etc
Demonstrated track record of exercising good judgment
Comfortable with report outs and presentation to management
Good organization and comprehension capabilities with a keen eye on details

Business Process Manager Resume Examples & Samples

Seek out ways to improve processes and productivity, and to make recommendations to support an organization scaling at a rapid pace
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Align closely with SFDC Platform and Program Management teams to ensure any new processes or process changes are critical, relevant, understood, and supported
Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce
Manage SFDC project prioritization process and SFDC Governance Team meetings
Iteration of current processes within the SFDC team and SFDC improvement lifecycle
Launch new processes improvement initiatives around capacity planning and resource allocation
Manage communications and best practices to SFDC field champions
Perform, manage, and make recommendations based on metrics from existing processes
5+ years project management experience
Solid understanding of and detailed experience with Salesforce.com
In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, etc.)
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
Strong attention to detail and excellent problem solving skills
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
High standard of education or compensating work experience
Experience conducting and implementing Six Sigma and/or Lean Manufacturing practices
Certified Salesforce.com Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
Certified Salesforce.com Sales Cloud Consultant or equivalent experience
Advanced Excel skills (vlookups, Pivot Tables, Macros)
Knowledge of Agile development practices, particularly sprint planning and assessment
Highly innovative, flexible and self-directed
Results-oriented person with a delivery focus
Handles multiple competing priorities in a fast-paced, deadline-driven environment
Experience working with large-scale, complex datasets
Any project management and/or business process management certifications

Business Process Manager Resume Examples & Samples

Optimize processes, structures and systems in the area of product design, development and sourcing, in order to support product creation and to reduce time, cost and effort
Plan and manage projects from concept, development to execution of the project, incl. responsibility for resources (people, time, money)
Manage and coordinate global, cross-functional project teams
Analyze and validate data, create business cases and provide relevant KPI reports to guide transformation and change processes
Apply business process engineering methodologies and principles to optimize or reengineer the product creation processes
Manage the interface between operational departments and IT by preparing and providing functional specifications
Support the implementation of new business solutions using change management tools
Receive, check, validate and implement change requests from operational departments
Drive business performance and development in the product departments through innovative solutions that deliver value to the business
5+ years of work experience in the footwear and apparel industry or management consulting
University degree from one of the leading international universities or business schools
Practical know how in design, development and sourcing processes, ideally from sportswear or fast fashion companies
Proficiency in project management and proven track record in managing projects/ project workstreams
Strong interpersonal, presentation and facilitation skills to effectively manage change processes in cross-functional environments
Profound implementation capabilities combined with an entrepreneurial and hands-on mindset
Strong verbal and written language skills in English
Team-player with a joyful approach to work and a true passion for sports

Business Process Manager Resume Examples & Samples

Works on moderately complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. May exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
Acts independently to determine methods and procedures on new or special assignments. Acts as a specialist in the field, uses professional concepts in developing resolution to moderately complex issues. Provides expertise and knowledge in a moderately complex area of specialization. Identifies and researches somewhat unique customer opportunities, issues, and requests
Establishes and maintains constructive working relationships and keeps stakeholders informed of progress or status , addressing the underlying needs of the stakeholders
Provides expertise and knowledge in a moderately complex area of specialization. Outlines specific objectives and processes that are focused on generating innovative solutions to business problems
Participates in functional and cross functional teams to meet objectives, improve processes, and improve stakeholder satisfaction
Creates networks involving coordination among groups
Outlines specific objectives and processes that are focused on generating innovative solutions to moderately complex business problems
May implement innovative processes or changes that support the goals of the department
May develop and submit ideas which support the achievement of innovative goals
May exhibit leadership on projects and/or processes
Bachelor's Degree and at least 3 years of experience in a supply chain or business role OR a High School Diploma/GED and at least 6 years of experience in a supply chain or business role
Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table)
Willing to travel up to 10% of the time for business purposes (within state and out of state)
APICS CSCP Certification
3-5 years in a distribution, warehouse, cross-dock or supply chain environment
Experience with JDA and AS/400
Basic level skill in SQL (for example: build queries, add, modify, and delete data; create and maintain tables, query and update databases using SQL statements, etc.)
Experience with creating performance KPI’s/metrics and process improvements
Self-starter with the ability to analyze needs, develop and execute effective action plans

Ultimate Rewards Business Process Manager Resume Examples & Samples

College degree required; advanced degree preferred. PMP certification a plus
5-10 years of demonstrated experience in an Operations, IT or Business project management role
Strong problem-solving ability
Must have the ability to be proactive with a strong bias for action, be naturally inquisitive, proven initiative, and have bias for continuous improvement of practices and processes
Strong inter-personal skills so that he/she inspires/motivates the project team and instill confidence and trust within the business, operations and technology teams
Proven ability to manage multiple tasks and addressing issues in a timely manner ensuring least impact on project timelines and overall risk; organized, structured work style
Demonstrable enthusiasm, to manage and motivate project teams; execution focused
Stellar organizational skills; ability to effectively prioritize one’s work

100

Business Process Manager Resume Examples & Samples

Supports head of Process Management and Analysis within DPO in leading and participating in PD’s efforts to deliver end-to-end process improvement projects (e.g. process mapping, documentation, metrics, monitoring process control techniques), building partnership across the PD landscape
Provides business process management expertise by collaborating with business process owners, global PD leaders, and subject matter experts, in identifying and recommending process improvement opportunities
Develops process capability within the PD organization by training and coaching in process tools and methodology
Collaborates with relevant stakeholders (subject matter experts across PD and potentially other Roche group) to share PD processes, ensure alignment, and address gaps and to support education and implementation of new, updated, or otherwise enhanced processes

101

Business Process Manager / Senior Manager Resume Examples & Samples

Process and business improvements that positively affect our P&L
Works closely with the Renewals team to maximize efficiency of renewals process
Documents business requirements and participates in design
Manages delegated business approvals supporting day to day operations
Data Steward for Riverbed’s Installed Base
Data flow between Oracle ERP, Oracle OBI, SFDC and Renewals Platform
Agile – Riverbed Authorized Support Provider SKU approval / adds industry segment
Alerts Business Operations to new products so release pages can be set up
Assists with other data-oriented projects, such as cleansing our expired data, distributing renewal data to account reps, assisting renewal managers with opportunity data, forecasting, etc
Ideally 10+ years overall work experience. In addition, candidates will have spent 5+ years working in sales operations or channel operations roles and will be intimately familiar with support services
Understanding of channel based business and high level of business acumen is required for the role
Experience with traditional Maintenance and Support as well as Subscription and SaaS based business models
The right candidate balances her/his technical skills with experience in asking the right business questions
The candidate has deep technical analytical skills using tools like Oracle OBI, Salesforce reporting, Excel and similar tools. Big data, R, Hadoop and similar next generation analytical tools would be a significant plus
You can spot trends and have the ability to dig in and extract deep insights
You must have a knack for automating mundane tasks without relying on a support team
You will be very hands on, rolling up your sleeves to deliver on tactical needs, yet you will also tackle strategic projects
Ability to establish and maintain cross functional relationships
Deep understanding of data governance, data flow and data element interaction
Candidate should have a track record leading initiatives that grew sales
Candidate is familiar in navigating within a $1 billion sized company, but have the spirit of running a startup. The right candidate has experience working independently with minimal supervision against agreed upon objectives
Effective communicator with both business and IT colleagues
Collaborative team player
Bachelors or Masters in Business Administration
You are sharp and inquisitive. You revel in creating short term wins. Company culture is high on your list. You manage to stay light hearted and fun under pressure. Your demeanor is outgoing, engaging and collaborative
High level of business acumen is required for the role
The candidate has solid experience with Enterprise software Oracle, Salesforce and Oracle OBI or similar platforms
LI-AO1

102

Business Process Manager Resume Examples & Samples

7 - 10 years Operations and Managerial experience required
Requires understanding of risks and controls and ability to identify and articulate potential process improvements
Requires exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level
Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment preferred
Demonstrated proficiency in driving change and leading process improvements that deliver significant value required
Understanding of the debit card industry, Regulation E, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes preferred
Knowledge of Visa/MasterCard regulations and dispute processing guidelines preferred
BS/BA degree preferred (or equivalent experience)

103

Business Process Manager Resume Examples & Samples

Review critical business processes and monitoring reporting to proactively identify control gaps
Manage and serve as point of contact for gathering audit requests, performing walkthroughs, and engaging Operations process owners on emerging issues
Prior experience managing internal and external exams required
Prior experience communicating with senior leaders, regulators, and control/exam staff required
Prior experience with Action Plans, Issue Management, and Project Management required
7 - 10 years operations and managerial experience preferred

104

Business Process Manager Resume Examples & Samples

Operational Support Specialist/Facility Planner
Facility Coordinator
Maintenance Supervisor/Vendor Manager
Dotted Line oversight of (1) GM TAO position
GMS Process for Global Facilities Team
Vendor Management Process
Work Order Management
Service Agreement Process
Facilities Interruptions Process
Weekend and Holiday Shutdown Maintenance Planning
GM/UAW overtime tracking and reporting in FACISOversee On Demand Service Process
Daily Fast Response Reporting
Global Facilities Business Planning Hall
AV Support & general supplies
Mail Services
Ricoh printer/copy/fax/plotter Services
Bachelor’s degree or equivalent work experience in Facilities Management
Minimum of 4 years industry experience required
Strong organizational and management skills
Excellent verbal and written communication skills and proven ability to provide direction to staff

105

Senior Business Process Manager Resume Examples & Samples

A BS/BA degree in Finance, Accounting (CPA) or MBA
Strong accounting, revenue recognition and/or audit experience preferred
Knowledge of volume licensing processes, programs, and systems a plus
Strong project/program management experience
Excellent oral/written communications, including experience delivering in-person and live meeting presentations and/or training
Experience supporting large global and/or cross group team projects and/or virtual teams
Ability to influence without authority and solve challenging problems
Excellent prioritization skills and ability to connect business initiatives with financial and operational risks and drive appropriate governance

106

Business Process Manager Resume Examples & Samples

50% - Provide knowledge and expertise of business requirements throughout project phases
20% - Change Management & Communication
15% - Project Planning & Control
University degree or 4+ years work experience
3+ years of work experience in supply chain or related field
Previous experience leading project work in large scale projects and change management initiatives
Strong analytical skills; capable of breaking down complex issues and identifying key drivers; can identify cross process upstream and downstream impacts
Proven ability to lead, coach, facilitate, and communicate with individuals across a broad range of education, experience, and functional spectrums
Demonstrated behaviors consistent with the Cargill Leadership Expectations
7+ years of work experience in supply chain or related field
Experience with ERP systems
Project management/PPM experience
Understand of futures and options markets
Knowledge of Malt value chain and work processes
Very strong ability and appetite to learn and apply new concepts

107

Business Process Manager Resume Examples & Samples

Champion business process across the BU
Creating and nurturing a network of business process contacts across the BU
Overseeing the creation of business process across all echelons of the BU, ensuring that mapping is fit for purpose and is reviewed at timely intervals, and to ensure that best practice is adopted across all locations
Representing the BU on all internal and external business process matters
Liaise with the Head of Business Processes for Support Services when required
Representing CG & D BU as a member on the Business Process Council
Specific responsibilities for maintaining Process Map material across the CG & D BU
To support the Operational CG & D BU contracts with advice, support in generating and reviewing of their business process mapping matters
Highlighting any concerns to the Head of CG & D BU QSHE and the Business Process Council for best practices
Identify and foster sound working relationships with key contract personnel, understand their requirements and share best practices across all BU contracts as appropriate
Maintain personal skills and competences, keeping up to date with legal requirements and best practice
Undertake any liaison visits to contracts as appropriate
Assist in the analysis of process mapping performance and input to quality improvement initiatives when required
Working with ISO 9001 (quality) and other management systems
The creation and management of business process mapping
Auditing and Inspection
Environmental / Sustainabilities
Health & Safety

108

Senior IBM Business Process Manager Application Developer Resume Examples & Samples

At least 5 years experience with developing and implementing applications
At least 5 years experience with IBM Business Process Manager
At least 3 years experience leading teams of 5 or more
IBM Business Process Manager
Process, system, and event modeling
Developing complex Workflows with business rules based on user roles
Developing Reporting using BPM
Developing Custom UI/Portals using BPM
Orchestration by connecting to different Databases, API’s for reporting/workflow creation
System testing
Information testing
UI/UX design

109

Senior Business Process Manager Resume Examples & Samples

Foster relationships with key cross-functional partners, internal stakeholders, and external suppliers. Develop strong partnerships to obtain results on behalf of the department
Align policy, procedure and process with other lines of business to ensure consistent experience
Work on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions
Identify need for and develops analysis tools such as distribution and trending reports, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, processes, procedures, methodologies, policies or organizational changes
Serve in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives
5-7 years in operational management and/or project management
Experience in telecommunications industry
Ability to identify opportunities and to assess their impact on the business
2+ years supplier management experience
Strong negotiator with proven ability to effectively collaborate with cross functional stakeholders
Effectively balance multiple priorities and meet deadlines
Flexible and able to adapt and respond to changing situations
Strong technical and analytical skills with the ability to think creatively and develop new solutions
Equivalent experience considered

110

Business Process Manager Resume Examples & Samples

Perform the role and responsibilities of business process manager (IMS/BPM) for the project sales and execution cluster
Ensure that business process improvement initiatives are in line with the business objectives & enterprise architecture targets
Contribute to the management of the process portfolio in verifying applicability, coordinating preparation, update, review and release process
Contribute to the review of change requests for the process, facilitate necessary alignment with the interfaces across the organization
Facilitate and support the process preparation, review, release, implementation and maintenance according to the Process and Document Development Process

111

Business Process Manager Resume Examples & Samples

Upon arrival at site, perform general site inspection. Initiate procedures to resolve any noted issues
Check housekeeping log for any outstanding issues from previous shifts. Based on the watch activity, determine course of action. Obtain outside professional support as necessary in coordination with General Manager. Prioritize the task based on the other critical items outstanding and direct any contractors accordingly
Implement time study for all housekeeping tasks, to assist in reducing headcount
Develop standard operations plan for housekeeping, using task sheets provided as part of the RFP
Meet with the General Manager to discuss outstanding projects as appropriate. If necessary, contact outside contractors to address any outstanding issues or process improvements
Maintain site to standards that will meet and/or exceed the GM Housekeeping Audit. (CAA)
Manage housekeeping supervisors including tracking attendance, inputting payroll, scheduling overtime and balancing hours between shifts. Hold weekly housekeeping staff meetings to review site developments
Develop and maintain inventory control system
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity in housekeeping. Work closely with the General Manager, Supervisors and FAM assigned to the site
Oversee training of Housekeeping Supervisors to ensure compliance with Jones Lang LaSalle and GM requirements. Training objectives should include increasing efficiency, increasing customer satisfaction and improving site safety
Work closely with Maintenance Manager to assist in any operational issues
Provide relief coverage to Maintenance Manager for training and vacations as needed
Provide relief coverage to Housekeeping Managers and Maintenance Supervisors for training and vacations as needed
Provide weekly site status reports to General Manager in the form of action items
Ensure compliance with Jones Lang LaSalle and GM audit standards
Oversee Annex P (Paint Shop Facility Services) and Paint Shop cleaning. To include contract oversight and conflict resolution with multiple vendors
Manage Process Cleaning including scheduling, coordination, Invoice and payment of services
Minimum 5 years of industry experience in either the corporate environment, third party service provider, or as a consultant
Minimum 3 years of experience managing a paint shop or a clean room within a manufacturing environment
Strong organizational, written and verbal communication skills
Strong interpersonal and supervisory skills

112

Business Process Manager Resume Examples & Samples

Education Required: Bachelor’s Degree
Experience Required: 10>15 years
Travel Required: < 20%
CPQ (Configure, Price, Quote) experience
Business process management experience
Process understanding
Process improvement vision
Ability to analyze and design business processes
Ability to develop product requirements based on input gathered from a variety of sources including analysis results and feedback from the user community
Ability to develop test conditions and expected results based on the application requirements
Ability to review project deliverables for completeness and quality, and compliance with established project standards
Verbal and written communication skills

113

Business Process Manager Resume Examples & Samples

5+ years of experience in buying, account management, product management, project management, and/or financial analysis
Bi-lingual in Japanese and English
Strong organizational skills including prioritizing, scheduling, time management and meeting deadlines
Experience communicating complex business concepts in verbal and written form
Strong quantitative analysis, problem solving and project management skills
Outstanding interpersonal skills
Deep knowledge on finance/accounting as well as content licensing contracts
Ability to influence others, with data driven arguments
Ability to think and react in a high-energy, fast paced environment
Ability to think both strategically and tactically with strong attention to detail
Proactive attitude; willingness to roll up sleeves and dig deep to achieve goals
Technical aptitude and agility to learn web-based tools, familiarity with database analysis and/or SQL
Relevant experience in retail or e-commerce and / or experience working with large Consumer Electronics manufacturers desired
Previous managerial experience

114

Customer Operations Business Process Manager Resume Examples & Samples

Drive people, process, and technology improvement initiatives to optimize the
Manage multiple projects and support a team in a demanding and rapidly
Identify opportunities and drive solutions to enable automated tools and
Identify opportunities to leverage social media to provide information about key
Manage all key aspects of product/service launch readiness relevant to the
Broad knowledge of business process-improvement methodologies
Call center experience preferred
Demonstrated experience leading cross-functional programs/projects in a highgrowth

115

Business Process Manager Resume Examples & Samples

Work with General Manger and Service Manager to determine proper specifications on rental assets for specific market
Monitor conditions of rental fleet to ensure that all units are damage free
Prospect for new customers via cold calling, telephone solicitation, mailer, or any other means to grow the business
Ensure customer files have valid insurance certificates
Manage the fuel tax reporting and driver trip record process
Maintain relationships with existing customers through personal visits, phone contacts, and perform annual reviews with each customer
Responsible for Growth, Profit and Positive Gross Margin of the Rental Department
High School Diploma or General Education Diploma (GED)
3 years' experience in commercial fleet management and commercial vehicle leasing

116

Business Process Manager, Advisory Resume Examples & Samples

A strong knowledge of the new technologies emerging in the financial data processing industry
Strong strategic thinking
Strong change leadership skills including project management skills and organizational design and transformation skills
A minimum of five years of operational banking experience or software vendor
Proven experience in meeting facilitation, initiative tracking and reporting
Job related experience in Banking Information Technology
10 – 20 %

117

Business Process Manager Resume Examples & Samples

Understand the department’s use of systems (including JD Edwards), reports & tools and function as a subject matter expert
Maintain a strong and collaborative relationship with business and IT partners, advocating for department in design/development and acquisition meetings
Ensure acquisitions integrate into Crown processes and systems in efficient manner
Lead testing and implementation of systems, tools, & processes for department
Manage and conduct training related to reporting & systems enhancements
Anticipate and address needs of area organizations as they pertain to department process
Develop process, procedures, and standards to ensure system usage consistency among teams
Minimum five (5) to seven (7) years of Accounting or Finance experience including wireless, Real Estate, systems development or relevant business line

118

Business Process Manager Resume Examples & Samples

Serve as the primary interface between Real Estate Acquisitions, Performance Improvement and IT during the design, development and testing for improvement initiatives
Research, design, & prioritize development of systems, reports & tools. Function as business owner for systems development projects. Advocate for department in development meetings
Recruit department representation to serve as subject matter experts for systems enhancement projects
Anticipate and address needs of organization as they pertain to department process
Knowledge of the Information Systems development process (e.g. Requirements Definition, User Testing, etc…) and methodologies (agile, waterfall, iterative)
Previous experience in leading and facilitating teams in the development and implementation of business processes and resulting systems
Process a command of established process development and improvement and agile systems development methodologies
Foundational understanding of the telecommunications industry as well as experience developed within other industries is necessary
Ability to manage large process improvement and automation programs and individual projects
Knowledge of and ability to apply standard business process analysis and management methods (e.g. TQM, Six Sigma, etc…) to identify and address improvement opportunities
Understanding of metrics and their use to drive behavior and process change
Ability to apply basic statistics to the analysis of business processes and associated metrics
Knowledge of the Information Systems development process (e.g. Requirements Definition, User Testing, etc…)
Ability to elicit system requirements from diverse user groups with varied knowledge and experience with IT development. Ability to convert business process and individual user “needs” into comprehensive and complete IT requirements
Ability to build and maintain relationships across cross-functional teams
Excellent communication, facilitation, and administrative/organizational skills

119

Business Process Manager Resume Examples & Samples

Bachelor's Degree in engineering, business administration, mathematics, computer science, public health, healthcare administration, or a related field highly desirable or an equivalent combination of education and relevant experience
5+ years of direct business experience with emphasis in process improvement and/or quality improvement with demonstrated organizational awareness working in a complex business environment
Understanding and knowledge of industry best practices in quality assurance (ISO 9000 standards), quality control and ITIL
High level of competence with MS Office and MS Visio
CAP or and Work Out training and certification required within 6 months of hire
Master’s degree in Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field
Certification in Lean, Six Sigma preferred
3+ years experience working in IT healthcare. Knowledge of the evolving health care environment and IS Systems
Project Management Certification
ITIL Foundations Certification

120

Business Process Manager Resume Examples & Samples

Project Manage the supply chain visibility improvements and take part to other business projects impacting WE SCM performance management environment and requirements
Interact with the other BPM’s from the different WE SCM functions to capture systems and process changes
Identify opportunities for Data Management (“Back-End”) Improvements
Implement Data Management Improvements by determining systems, setting up optimal interfaces and flow of data to ensure utmost efficiency and securing one version of truth (data accuracy & source integrity)
Support Reporting & Decision Support Automation and Enhancements to gain efficiencies in daily execution, test functionality and performance before implementation
Pro-actively review and identify reporting requirements with management team
Design, develop & implement new reporting requirements and refine existing reports with the objective to allow fast and easy regular reproduction & data refreshing with minimum manual efforts for operational users
Point of contact for reporting system testing prior to new releases driven by the IT department
Create detailed and up-to-date documentation
Manage the process of new supply chain visibility requirements from demand intake to communication and training associated with the new tools and processes with relevant stakeholders and departments
Project plan the interdependencies between projects and ensure suitable timelines are maintained on projects and process improvements
Good understanding of demand models, purchasing practices, inbound and outbound processes, inventory planning, basic finance and supply chain principles
Ability to understand and design data into efficient reporting to support proper business decisions
Proficiency in database concepts (MS Access, …) with a good working knowledge of ERP Systems (SAP)
Good understanding of BI Solutions / MicroStrategy
Excellent logical thinking and analytical skills, strategic thinker
Ability to manage and participate in European projects as assigned
Good knowledge of project management principles and methodologies / Lean Six Sigma
Ability to understand the European strategic objectives and tie project objectives and KPIs into the financial/strategic goals in order to track project success
Ability to effectively communicate (both written and verbal) at different levels of the organization and to lead discussions in small and larger groups
Very good interpersonal and communication skills
Training & Learning, work on self-development
Four year degree from college or university required with emphasis in supply chain management or IT preferred
Minimum five years related progressive work experience and/or training

121

Business Process Manager Resume Examples & Samples

Facilitate sustainable management of the Business Process Owner Committee (BPOC) and establish structured networking principles by being the network lead
The alignment, streamlining and tracking of implementation activities within the scope of the respective Business Process Ownership Committee (BPOC); providing leadership, coordination and management of such activities
Partner with Process Owners, Leads , Stewards and related departments in the development, documentation, implementation, adherence, and continuous improvement of the standardized business processes, and oversight for the development and maintenance of subordinate processes for the relevant business function
Leverage Syngenta change strategies in driving the BPOC’s implementation of new processes and tools; provide coaching or tools to the key project leaders to explain change management issues and shape organizational solutions
Identify relevant key implementation drivers, stakeholders and supporting functions and partner with those through regular communication and transparent activity and KPI tracking
Development and application of toolsets or templates to track activities and KPI’s; including project plans, reporting dashboards, gap assessment, risk tracking
Partner with other Business Process Managers to leverage best practice and agree aligned Ways-of-Working across teams managing processes and strategic capabilities
Three to five years’ of experience with project or process management
Experience implementing or supporting a transformational change effort
Experience working virtually with business processes and teams across business unit and geographical
Bachelor’s Degree in Business Management or equivalent experience preferred
Syngenta Change Management training taken or planned
Project Management Professional/ Managing Successful Programmes Certified or in process
General understanding of the plant breeding processes
Operational excellence and process management or equivalent experience/ qualification preferred
Experience in general administrative and organizational activities and procedures

122

Business Process Manager Resume Examples & Samples

Coordinate business process owners for front-end, engineering, production planning & execution, controlling
Establish business process for project / sales order costing, use of costing sheets
Order configuration & engineering investigation, evaluation, recommendation to support the business processes and their implementation
Design & implement cost-effective business processes using information systems based solutions to business problems
Prepare, implement and improve order configuration and other sales configuration tools in alignment with the SAP back end
Work closely with BU functions to harmonize the way business is conducted by implementing SAP standard concepts (SPEX)
Coordinate with LBU functions and country IS organization while implementing SPEX
Preparation of flowcharts, diagrams, analysis and specifications
Investigate / prioritize business requirements to define scope & objectives of the projects and prepare schedules, limitations time & desired results
Troubleshoot, analyze and resolve complex problems, and develop & implement measures to prevent reoccurrence along with devising modifications and recommend ways to improve
Maintain, or provide guidance for maintenance of a wide variety of systems
Provide support; ensure accuracy of information and responsiveness to customers (internal & external requirements)
Lead & coordinate the work of less experienced staff and provide training & support to business process owners
Strong communications skills to discuss and negotiate resolution of controversial issues

123

Business Process Manager Resume Examples & Samples

Lead customer impacting projects utilizing Lean Six Sigma methodology
Facilitate customer journey mapping workshops to identify customer touchpoints, address key pain points and create a future state customer storyboard
Lead Lean Six Sigma kaizen events and run range of different workshops that support both DMAIC and non-DMAIC projects
Partner with stakeholders to analyze a range of complex problems across the organization’s customer processes (Quoting through to Cash collection) identifying process inefficiencies, areas for improvement and automation opportunities utilizing a range of different sources
Present project tollgates to sponsor and key stakeholders making detailed, prioritized recommendations and present findings in a range of different formats
Baseline process performance and complete cost benefit assessments
Obtain, create and document business requirements engaging cross-functional stakeholders
Design efficient business processes in order to improve the customer experience, organizational efficiency and eliminate non value add tasks incorporating Lean methodology into the design
Drive project implementation working closely with subject matter experts through project initiation, solution selection, functional design, development and testing
Collaborate with Global Process Owners to implement system & process improvements ensuring alignment & consistency
Manage global cross-functional demand, BRD and FD reviews
Create metrics and dashboards to measure process efficiencies in order to validate process changes are creating the desired results
Work closely with the Customer Experience team to understand the voice of the customer and Champion these throughout all initiatives
Support M&A activities where applicable
Excellent facilitation and communication skills
Experience leading cross functional workshops or kaizen events
Lean Six Sigma experience, Black Belt certification preferred
Excellent influencing skills
Highly organized and ability to prioritize
Experience working for a Global organization across multiple functions & regions
Strong critical thinking skills
Highly pro-active & ability to work independently
Enthusiastic and a passion to learn and develop
10+ years experience in related field preferred
Experience in Telecommunications or datacentre industry

124

Business Process Manager Resume Examples & Samples

Accountable for definition, documentation, and maintenance of process in Supply Chain area
Ensure process is monitored, audited, reported, and reviewed on a regular basis
Has/develops expertise on subject matter content to complex business issues
Contributes with expertise and consultancy to transformational projects and strategic programs in the area of Customer Operations
Analyze and collect business requirements, finalize and coordinate business specifications for system/application developments within agreed SLA’s
Tightly collaborate with operations teams, project managers, and other HP functions like Sales, Category, Supply Chain, Logistics, Finance, IT
Develops new ideas and methods for developing the assigned processes. Works on complex problems/ projects where analysis of situations or data requires an in-depth evaluation of multiple factors
Exercises significant independent judgment within broadly defined policies and practices to determine best method for process improvements
Drive or participate cross-functional, cross-region initiatives and ensures that are implemented effectively and in an efficient manner
Provides mentoring and guidance to team members
Ensures proper backup and handover during vacation and other absence
Drives and applies internal policies to ensure HP policies and audit requirements are met
Performs additional activities related to department’s activities as assigned by managers
Strong leadership profile
Customer centric/Sales centric
Strong operations management background
Good understanding of Supply Chain business and processes
Persistence, the ability and will to find a way to make it work
Ability to multitask within a fast-paced and dynamic workplace
Analytical and problem solving skills, manages time periods with high stress level
Attention to detail paired with a good level of strategic thinking
Assertiveness

125

Business Process Manager Resume Examples & Samples

One company initiatives
Developing and implementing associated policies, procedures and training
Overseeing related program management activities
Identifying and driving business process improvements to meet objectives
Driving MRP (SAP) system changes in support of business process improvements
Thorough knowledge of Supply Chain processes
Advanced understanding of business process and continuous improvement
Proficient in Excel, Power Point, Project and MRP/ERP systems
Thorough knowledge of Project Management
Works well in a team environment, highly motivated
Ability to multi-task and meet deadlines
Strong people / interpersonal and communication skills
Work independently, remain calm under pressure and deal with ambiguity
Must be a U.S. Citizen or Green Card Holder
Experience in the Aerospace industry
Working in a manufacturing/operations environment
Managing business process initiatives
Lean manufacturing experience
Management/Leadership experience
Knowledge of Continuous Improvement / ACE

126

Business Process Manager Resume Examples & Samples

Check housekeeping log for any outstanding issues from previous shifts. Based on the watch activity, determine course of action. Prioritize the task based on the other critical items outstanding and direct personnel accordingly
Meet with the Facility Manager and Facility Team to discuss outstanding projects as appropriate
Maintain site to standards that will meet and/or exceed the JLL/GM Housekeeping standards
Minimum 3 years of industry experience either in the corporate environment, third party service provider, or as a consultant

127

Business Process Manager Resume Examples & Samples

Familiarity with Loan Servicing, Collections and Recovery processes
2+ years experience leading projects of mid-large size
Training and experience with analytical software and data analysis (ie, Minitab, Excel)

128

Business Process Manager Resume Examples & Samples

Advise and influence various stakeholders with respect to process and service optimization
Assess the impacts of process optimization initiatives through metrics, analysis and diagnostics
Create and maintain appropriate project, change management and process optimization documentation and deliverables
Liaise with, and coach and support all stakeholders on process optimization related behavior, skills and tools
Identify, analyze and confirm opportunities and benefits
Recommend and develop appropriate solutions in line with the Disability organization business strategies
Oversee process optimization and assist with project implementation
Prepare professional and compelling presentations and reports to project sponsor(s) and stakeholders
Communicate timely and effectively with stakeholders
8 or more years of disability management experience
Previous experience with process optimization / project leading responsibilities, preferred
Ability to move projects and people forward
Ability to influence and negotiate with various stakeholders
Ability to challenge the status quo
Ability to clarify and simplify complex situations
Ability to analyze and translate performance and outcome metrics
Demonstrated facilitation, communication and problem solving skills
Ability to develop and maintain positive and collaborative relationships
Ability to be flexible and adaptable when dealing with change
Ability to effectively prioritize and manage expectations

129

Business Process Manager Resume Examples & Samples

BS/BE in a relevant engineering discipline or equivalent level of knowledge or experience
5 years management experience or team leadership role
Travel : Less than 25%
Ability to manage diverse group of team members
Demonstrated ability to lead programs/projects
Ability to influence all levels within the organization

130

Business Process Manager Resume Examples & Samples

Develops and maintains documentation of process and work flows
Develops clear and detailed process maps and business requirements
Facilitates workshops with SME's and process owners
Reviews, analyzes, and evaluates business systems and user needs/requirements
Documents current and future state of processes
Serves as a subject matter expert to the organization on process mapping/workflow methods, and to complete preliminary testing of new functionality and user acceptance testing
Analyzes data and KPI's for the purpose of improving efficiencies, decreasing costs or improving quality
Communicates appropriately with varying levels of stakeholders, internal staff, and external staff
Prepares business cases for recommending new projects
Supports the creation of custom or standardized reporting decks for presentation of process information to stakeholders and process owners
Maintains process mapping of all functions. Includes process areas/steps, interfaces, governance and systems maps, process maturity models, library management
Works with other functions on controls, project support, and analytics support
Actively participates/facilitates in several major business improvement/development projects simultaneously
Presents and defends improvement ideas before a governance committee
Ensures all corporate improvement documentation requirements are met
Prepares impact assessments, cost benefit justifications, process flows, and other documentation as necessary for the success of initiatives/projects
Measures documents and reports on impact/ROI and costs of business initiatives/project implemented
Manages a team of Process Analysts. Provides coaching, mentoring and ongoing development
Ensures team cohesiveness and alignment around priorities and objectives
5+ years of relevant work experience supporting process improvement initiatives
5+ years of relevant work experience in process analysis
5+ years of relevant work experience developing instructional and procedural documentation and presentations
2+ years of experience managing/leading a team
Proficiency in Excel, Word, Access, and PowerPoint
Proficiency in process mapping or flowcharting software such as Visio or AllClear
Strong communication skills, both oral and written, to deal with a wide customer set, whose skill bases and objectives may differ
Demonstrates personal initiative and willingness to assume responsibility and ownership
Robust presentation skills with experience conveying information in a clear, focused and concise manner
Skilled at working in a constantly changing environment
Ability to work under tight deadlines

131

Business Process Manager Resume Examples & Samples

Assist with the development of strategic planning, Network Program Office (NPO) programs as assigned, organizational processes, and governance for NPSBN and other NPO initiatives
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Identify opportunities to reduce cost through process improvement, while conforming with and supporting technology strategies and deployment
Create graphical and spreadsheet reports, such as statistical process control charts that provide bases for data-driven decisions
Analyze performance data to identify and resolve process performance issues
Maintain the process documentation and serve as the point of contact for all process-related activities
Support the formation of Integrated Task Teams (ITTs) for NPSBN task orders and other NPO Initiatives
Conduct business and data process analysis as assigned by FirstNet
Perform project planning/management including change management and lifecycle process development as assigned by FirstNet
Coordinate NPSBN IDIQ/Task Order and NPO efforts with other FirstNet organizations
Develop and provide business process management training to stakeholders (i.e. management, project managers, customers, etc.) as requested by FirstNet
Assist in partnering with internal business leaders, colleagues, customers, vendors and other stakeholders to identify information and process requirements and gaps in existing capabilities
Develop large and/or complex business process solutions that cross business, technical, functional and client domains related to specific mission areas of FirstNet
Assist in the management of process audit activities as liaison for the organization, both for internal and external audits, including proactive and responsive actions
Develop process-related content to internal and external documentation as assigned by FirstNet
Develop and generate reports
5+ years of experience in business process development, design, modeling and implementation
5+ years of experience in business analysis and process performance measurement
5+ years working in a standards-compliant environment or within a transformation environment
4+ years of development of strategic planning, organizational programs and processes
4+ years of governance development, forming Integrated Project Teams (IPTs), analyzing data process, providing project planning/management including change management and lifecycle process development and developing large and/or complex business process solutions that cross business, technical, functional and customer domains
3+ years of experience leading business process implementations
Knowledge and mastery of critical Business Process Management concepts with ability to train and spread knowledge throughout the organization
Knowledge of data capture methods and data flows from multiple sources
Demonstrated knowledge of or certification in business process management and/or business analysis
Experience working with and building relationships with both internal and external customers, including measuring satisfaction and developing service improvement programs
Proven ability to create and document procedures and processes
Proven ability to maintain accurate, detailed, and confidential records
Solid understanding of business process development and lifecycle management techniques, methodologies, and best practices
Proven experience with program or process management for multiple, large-scale organizations
Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
Demonstrated ability to succeed in a complex organization where the ability to discover and internalize diverse stakeholder goals is critical to brokering solutions that are in the best interest of the organization as a whole
Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
Independent judgment and mature decision making skills to deal with projects that often have enterprise-wide scope and may have significant financial and compliance implications and impact
Solid analytical and problem solving skills
Ability to work independently, yet seamlessly integrate activities with other teams when needed
Well-honed influencing skills; ability to negotiate and gain consensus between organizations where competing priorities exist
Proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint)
IIBA Certification
Previous FirstNet experience
Willingness to travel and/or relocate for future opportunities within the organization

132

Business Process Manager Resume Examples & Samples

Direct, manage and supervise team members in the development of process quality and improvement programs and initiatives
Evaluate results of process analysis, audits, and plan implementation to determine organizational efficiency
Work with other leaders to create and support a coaching environment within the company
Analyze and resolve process quality issues and needs as they relate to process performance and adherence to quality requirements
Collaborate with analysts to identify performance outliers and root-cause of performance gaps
Elicit requirements using interviews, group facilitation, prototyping, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
Perform data analysis and review business rules with the business stakeholders to refine requirements. Translate the business requirements and business rules into source to target data mappings where applicable
Communicates with different levels of management regarding information needs. Ability to discuss these solutions with both technical and business community
Prepare deliverables related to business analyst activities such as: Business Requirements, Process Mappings, User Stories, Day in the Life Scenarios, Functional Requirements – e.g., use case scenarios, mock-ups, business rules, Systems Integration Requirements, field mappings, transformation rules, Data Migration Requirements, mapping workbooks, As-Is and To-Be Process Flowcharts, Business Cases, Gap Analyses, Compose and maintain data dictionary documents, and Functional Design
Meeting-related artifacts – agendas, worksheets, presentations, discussion notes, documentation, and follow-ups
Must be willing to travel up to 35% of the time
Performs related duties as assigned
Bachelor’s Degree required in Computer Science, Business Administration or related discipline
5 to 7 years in business process role within a complex large organization, modeling processes and executing optimization and 3 to 5 years people management experience
Lean Six Sigma with documented projects, IIBA or CBAP certification is a plus
Proven experience modeling business processes using a variety of tools and techniques
Ability to work with little or no supervision and across multiple cross-functional teams and various locations
Strong influencing skills, demonstrated success in building credibility with stakeholders and peers to drive action based on customer need
Exceptional communication skills, including impeccable verbal and written communication, and excellent group facilitation and presentation skills
Strong project management and change management skills
Demonstrated ability to collaborate and build strong customer relationships
Attention to detail; ability to manage timelines and staff
Proven success coaching and developing direct reports
Ability to quickly visualize complex implementation plans with multiple stakeholders and cross-domain dependencies to determine critical paths
Excellent receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Good analytical and problem-solving skills
Proven ability to handle many diverse projects at once and meet deadlines in a fast-paced environment with shifting priorities
Accountable team player with a constructive attitude, problem-solving and customer service mindset

133

Business Process Manager Resume Examples & Samples

Define our future ways of doing spares order management
Implement the new way of working in all our entities round the world while ensuring group policies
Prepare the local organisations and drive the change management
Support the ERP implementation with site assessment, training and testing
Hold a master’s degree and have already shown a long list of tangible results within process improvements and efficiency initiatives
Have experience with process documentations and Lean principles
Have excellent communication skills and can navigate on all levels in the organization
Have strong skills within leadership, management and project management
Experiences from ERP roll-out will be considered a plus

134

Business Process Manager Resume Examples & Samples

Develop, communicate and implement chart review program / project risk / issue management plans and strategies
Associate’s Degree
3+ years of Business Analytics Experience
Bachelor’s Degree or Higher
Six Sigma / PMP certification and / or exposure
Ability to influence and work with internal and external stakeholders / resources to move projects and programs forward and overcome any challenges
Ability to work through any stakeholder challenges and see past the individuals goals to get the team to work towards the program / project overall goals

135

Business Process Manager Resume Examples & Samples

Evaluates and allocates staff resources appropriately to maintain Jackson service level agreements (SLAs), including Staffing for Operations Support
Monitors and evaluates quality of associates performing skills, including demeanor, technical accuracy and adherence to company policies; provides coaching, performance feedback and corrective action to associates as necessary
Identifies and recommends quality standards within the business process for improvement and control
Directly supervises staff and administers personnel actions to include hiring, performance management and terminations
Communicates goals and expectations with associates regularly through team meetings and one-on-one discussions
Assists with identifying training needs for processes that are being managed by skill(s). Consults with the training department to design skill training content
Assists with development, compliance, documentation and maintenance of standard operating procedures (SOPs) and training documentation and materials
Performs problem analysis and resolves escalated issues, including service failure resolution. Communicates directly with customers as necessary and provides excellent customer service support
Performs real-time monitoring and forecasting for assigned skills
Assists with communications associated with rules and resource allocation
Strong leadership skills with ability to develop staff through coaching, training, and support (proven ability preferred)
Ability to adapt in an ever-changing environment
Ability to think creatively, identify and implement improvements to processes and procedures in order to increase customer satisfaction and reduce expenses
Strong decision making skills that can be applied in a fast-paced environment
Strong problem solving skills that include the application of both good business sense and common sense
Ability to proactively define, set, implement and monitor procedures
Ability to delegate effectively
Strong interpersonal skills with ability to communicate effectively across all levels within the organization and external customers
Ability to multi-task and be flexible
Knowledge of skills and business rules, which may include proficiency with
Bachelor’s Degree in a business related field or equivalent experience
3-5 years of business experience; insurance or financial services industry experience preferred
Prior leadership experience preferred

136

Global CPS Business & Process Manager Resume Examples & Samples

Assist the Director of CPS in creating the Annual Budget
Maintain monthly financial reports
Coordinate department Capital Purchase Requests (CPR’s)
Oversee the data management system
Work with all CPS managers to facilitate Global Schedule, including identification of resource availability and/or project backlogs
Work with the CPS Director and Sales on service offering utilization and validation
Work with to insure the efficient flow of information between CPS and other Departments
Oversee the production of schedules and project metrics
Create and Issue metric reports to CPS management as directed
Maintain and further develop Time Sheet Data Base TSDB and global reporting tool functionality
Process Improvement
Utilize and enforce the CPS division procedures and policies
Assist other CPS departments (as required)
Ethical Practice
Collaboration Skills
4 year college degree
5 - 7 years in a Continuous Improvement Management position

137

Business Process Manager Resume Examples & Samples

Minimum 4+ years of development of strategic planning, organizational programs and processes
Minimum 4+ years of governance development
Minimum 4+ years forming Integrated Project Teams (IPTs)
Minimum 4+ years analyzing data process
Minimum 4+ years providing project planning/management including change management and lifecycle process development
Minimum 4+ years in developing large and/or complex business process solutions that cross business, technical, functional and customer domains
Proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint)

138

Business Process Manager Resume Examples & Samples

Evaluates, designs, executes, measures, monitors and controls business
Ability to discern between a business process and a series of steps captured
Promoting a new process innovation to achieve the cultural shift required to

139

Business Process Manager Resume Examples & Samples

As a product owner for the respective business process, collaborate with Functional Managers in the business, Business Analysts, Technical Architects and Project Managers to build solutions that solve customer problems and deliver business value
Directly contribute to solution development in the areas of process flow, business logic and user interface
Lead the effort to digitize processes in order to achieve cost savings
Lead solution playbacks to iterate requirements and implementation directly with business users
Establish and apply business modeling frameworks to solutions
Apply business concepts such as key process indicators, service level agreements, metrics and reporting to solutions
Control the flow of process execution, decision making and exception management across multiple organizational roles and systems/applications
Build an executable process model that communicates enough implementation detail for direct execution while retaining clarity required for maintainability and business stakeholder communication
4-year College Degree

140

Global Business Process Manager Resume Examples & Samples

Relevant experience of working within in a SAP or ERP environment
Extensive knowledge of process improvement and change management methodology
Capacity to grasp how the Enterprise’s Processes, Data, Systems and responsibilities join up to give our internal business a reliable and repeatable service
Ability to educate and train others in process change and best practice systems operation
Knowledge/experience of key controls & financial control environment
Broad-based experience and expertise in key end to end enterprise operations (Sales, Marketing, Customer Service, Supply Chain, Finance, Vendor/Supplier Management

141

Business Process Manager Resume Examples & Samples

Academic degree in Business Finance or similar
Big Four background preferred
Worked in international assignments
Comfortable managing stakeholders at all levels across TomTom
Proven track record in project management
Strong business process understanding orientation
Problem solving skills, can do mentality
Cross cultural sensitivity and understanding
Promote a culture of continuous improvement
Ability to see the bigger picture and do what is best for the overall business process and the company
In addition to your strong finance background, your expertise and passion for embracing and driving change, navigating and overcoming obstacles and working well independently and in team settings will be key to your success and growth
You will never get bored!  We move fast like a “start-up” but have the benefits of a billion euro company
A company culture that likes to work hard and play hard.  We like to have fun.  There is no sense coming to a job everyday if you don’t like the people you work with
Have an idea? A suggestion? A new way of doing something?  The founders are still very present in the company and are very accessible.  We all are.  There is always room for good ideas.  Entrepreneurialism is valued
The chance to work in a fast moving, innovative and international environment, dealing with all kind of different countries and cultures
Amsterdam. A pretty cool city to work and live in

142

IT Business Process Manager Resume Examples & Samples

Manages technical support teams
Oversees delivery of break/fix and enhancements
Assigns resources for Projects
Optimizes internal/partner staffing, skills, mix
Primary point of escalation for Application Support delivery teams through break/fix, availability, and problem resolution
Preferred Bachelor’s degree, in related area
Preferred in-depth knowledge of corporate business functional areas
Experience leading IT application support and development teams
Preferred experience with Cloud-based Systems and/or comparable application or cloud-service feature and function set

143

Business Process Manager Resume Examples & Samples

10+ years business experience within a broad functional background (e.g. Supply Chain, Manufacturing, Sales, Technical Service, etc)
Demonstrated communication and interpersonal skills
Ability to work successfully in both a team environment and independently
Demonstrates relentless determination; self motivated
Ability to establish trust within the organization
Comfortable with ambiguity
Demonstrated Project Management skill
Fluent in English and Spanish
Experience working with process improvement, Lean or Six Sigma teams
Lean Six Sigma Certified
Experience with large scale ERP deployment projects

144

Business Process Manager Resume Examples & Samples

Managing the entire replenishment inventory chain from the GLC to the RLCME
Pro-active monitoring of RLC servicel level first pick to the GDs. In case of decrease of service level, initiation of correction measures towards the GLC
Monitoring of fill-loss parts taking corrective actions to compensate the service loss
Ensure the first support IT level for the Aftersales and Logistics Systems, including SPICS releases
Ensure the Data Maintenance and reporting for the RLCME
Responsibility to conduct the GSP yearly Quality and Environmental Audit and execute the measures defined in the reports
Management, Optimization, Consulting (functional & technical) for After-Sales Systems
New Enhancements (processes and systems) within the Spics Systems
Release/Change Management
First Level Support for After-Sales IT systems
Ensure high-availability of After-Sales IT systems and interfaces Planning and management of applications and systems costs (ELCs Budget)
Process and Systems optimization
Support & Coordinate Hardware & Network problems at RLCME, GDs
Purchase & IT Asset Management
Support the IT Security Audits, Workshops
Inventory and Vendor Management
Plan & Manage Inventory worth approx. 40 million EUR
Closely monitor the targeted RLCME Service level and suggest continuous measures of improvement
Preparation of spare parts goods baskets for new model Launches
Support MBCME with One time Deals, Special Campaigns, PCI (Special Business)
Manage the Service Measure/Push Process at RLCME
Return Shipments and Scrapping Process
Pre-stocking, Forecasting and Inventory consulatancy for GDs
Improve availability of critical parts at RLCME
Conduct Regular workshops with GSP/OLI at GLC to find measures for improvement
Quality and Environment Management (ISO 9001 & ISO 14001)
Certified Quality officer (ISO 9001) for RLCME
Leading and Conducting the Quality and Environmental Audits for RLCME
Fulfilment of the Quality and Environmental Targets for RLCME
Follow-up and control of the measures and actions provided as a result of the GSP Audit
Benchmark processes with other GSP locations for optimization
REMAN implementation and follow-up of CORS System
Repsponisbility for CORS implementation and follow-up
Coordination of the return of the parts from the markets
Responsible for training and information to the markets
Stock Counting
Conducting Quaterly/ Annual stock counting together with GSP/FMG
Develop measures and corrective actions in order to avoid discrepancies taken of the Stock Counting process
Monitor all stock adjustments and ensure that all the stock adjustments higher than 500 EUR are approved and signed by the Head of RLC
Data Maintaince & Reporting – Export Control
Handle the Export Control Process for RLCME Dubai
KPI reporting, BSC Reporting to the Management
Manage the Parts Master for RLCME (Supersession, Cancellation, DBox etc)
Assure timely completion of the LEAD process elements with the team (i.e. Target Agreement, Individual Development Plan)
Provide regular, standardized updates on the own area of responsibility to the Head of RLCME to safeguard smooth and efficient business processing; discuss and share current developments to spark further development of the assigned tasks
Establish and maintain a close and constructive rapport within the team and towards all relevant stakeholders

145

Business Process Manager, Indirects Resume Examples & Samples

Support the recruitment, motivation, development, and organization of a professional purchasing staff to enable successful performance of department functions
Managing implementation of procurement strategies
Create strategies to efficiently manage department workload, ensuring priorities are aligned with the demands on the department; Measuring/tracking internal performance within each spend category/commodity
Measuring/tracking internal performance within each spend category/commodity
Coordinate the development and monitoring of key performance metrics for critical department activities, ensuring alignment with OES and plant level performance requirements
Drive continuous improvement in all aspects of the procurement process, striving to optimize value extraction from the ERP (SAP) and Indirect Punch Out systems through elimination of variation and waste, focusing on continuous process improvement
Bachelor's Degree in Business Administration, or equivalent experience
Prior work experience of 5+ years in functional procurement/strategic sourcing and/or supply chain, exposure to procurement is desirable
Management of direct reports and/or cross functional teams
High energy and enthusiasm
Expertise in transactional procurement and supply chain processes and tools (SAP, Ariba, Microsoft suite of services including SharePoint)

146

Business Process Manager Resume Examples & Samples

Reviewing and improving existing Adobe Research business processes and initiatives
Designing and building new business processes and initiatives
Managing, monitoring and improving existing initiatives: the Adobe Research Fellowship and Scholarship programs supporting a diverse group of CS students
Expertise and working experience in business process engineering / management, process excellence, change management, and business program management
Expertise and working experience in researching and implementing best practices to achieve a business goal
Experience in designing, building, managing, monitoring and improving business processes and initiatives
Experience in developing metrics, and monitoring, measuring and reporting on the effectiveness of processes and initiatives
Experience creating exceptional people-focused experiences (through processes, applications or initiatives)
Experience in leading successful change management initiatives
Passion for staying current in topics of diversity, inclusion and global cultures
Ability to provide consultations and advice to the organization on topics ranging from process management to change management, diversity and inclusion
Willingness to partner with our corporate diversity and inclusion team to learn from them and implement their recommendations
Ability to work independently with minimum supervision, and to work effectively as part of a team
Ability to stay on task and work within tight timeframes
Ability to organize and structure work
High degree of flexibility, versatility, and self-motivation are key
Excellent interpersonal, verbal and written communication skills, as well as follow-through are essential
Ability to adapt to and work effectively with a variety of users, and in challenging situations
Ability, willingness and desire to learn

147

Business Process Manager Resume Examples & Samples

Oversee the completion of the practical implementation of the operating model and associated change management activities. Alert Axalta’s Governance Committee to any potential risks and issues identified through this process and take responsibility to develop mitigating actions
Ensure defined implementation action items are successfully completed or resolved within the agreed upon timeframe
Support the needs of the business units and functions through training of select individuals to ensure a clear understanding of the EMEA HQ model, operating requirements and compliance protocols. Such training should be updated to reflect changes in Axalta’s business, with periodic refreshes for groups at both the EMEA HQ and local country organization level
Provide support to the internal audit team by maintaining and monitoring the compliance checklist
Ownership of the EMEA HQ operating manual, working with the respective business segment and functional representatives to ensure it is updated to reflect changes in the business
Help maintain and continually improve EMEA HQ’s processes and systems in line with best practices to provide an efficient, high quality and cost effective management operation aligned to operational, quality and compliance requirements
Support the needs of the business and function representatives that are responsible for the successful operation and alignment of the EMEA HQ operating model
Ensure the timely completion and quality of all required tax compliance documentation is properly maintained by each of the business segments and supporting functions. Address any deficiencies and if required escalate outstanding matters to the Governance Committee
Support set-up, automation and continued streamlining of the EMEA HQ accounting structure
Consolidate business benefits realization from all segments and functions for reporting to EMEA and Global leadership
Work with the Finance teams to ensure adherence to Axalta policies as well as any parameters set by them
Help prepare effective training materials and contribute to development of both current personnel in the EMEA HQ and local country organizations as well as the successful onboarding of future hires in both organizations
Ensure EMEA HQ establishes and maintains a good working relationship with all relevant functions within Axalta as a whole
Work with EMEA HQ individuals and local country personnel to ensure that tax compliance requirements continue to evolve with the business
Maintain constant communication with each business segment and function to understand status and identify any gaps in expected operating model and day to day activities in the business
Own, manage and follow up on any issues impacting compliance alignment of EMEA HQ policies, as required
First point of contact for any questions on the model, flagging any issues with respective teams and highlighting to governance committee where required
Answer ad-hoc questions from people trying to understand the model and assess the impact for them
Support EMEA HQ communications and messages about the model to the business
Be aware of other developments in the organization and assess any impact on the EMEA HQ, escalate if required
Manage and update tax compliance Sharepoint site
Review various documents, processes, projects and ensure in line with EMEA HQ requirements
Work with IT and other stakeholders to ensure continued alignment of key business systems with the EMEA HQ model e.g. STAR, Ariba, SFDC etc
Degree educated or equivalent e.g. in Business, Accounting, Engineering or natural science
Knowledge or experience of managing programs or projects, including familiarity with best practice project governance
Audit or Consulting background an asset
Proven experience of developing detailed project plans and monitoring and maintaining Project Management processes within an organization
Experience of risk, issue and change management
Experience of completing project health checks and quality assurance activities
Experience tracking project budgets and advanced use of Excel for project/program/portfolio cost and benefit analysis
Experience working in global and regional functions, and ideally in a global market environment
Strong influence and communication skills including ability to work with senior management in both the commercial and executive levels of a multinational organization
Demonstrated ability to lead, influence and take initiative
Strong planning, quality assurance and time management capability
Driving and developing relationship building, collaboration and teamwork
Strong problem solving ability and systemic thinking approach
Familiar with Microsoft Project or Excel and SharePoint
Advanced presentation skills using MS Excel, MS PowerPoint and MS Visio

148

Business Process Manager Resume Examples & Samples

Identify the need for new business processes or changes to existing business processes to improve operational efficiency, streamline procedures, provide appropriate separation of duties, ensure policy and regulatory compliance, and mitigate risk to the university
Work with the university community to understand their operational needs and provide creative, efficient, and supportive business solutions
Ensure adherence to Finance and Business policies by training and advocacy, but also by designing processes that are simple, efficient, and provide the “path of least resistance” for customers
Work with other administrative areas, particularly Human Resources, Student Accounts, and Student Financial Services, to make the customer experience clear, seamless, and smooth
Design and document all business processes related to Finance and Business; make the information and documentation clear and easily available to the community, both online and through regular training
Work with Information Technology and MyDay security staff to implement business processes in MyDay, and to design, develop or modify MyDay security roles and domains as needed
Provide L2 help desk support for all MyDay Finance users
Work closely with shared Human Resources/Finance L1 help desk support to ensure adherence to all Service Level Agreements
Report on performance against SLAs on a monthly basis; recommend and implement changes to improve performance where needed
Other responsibilities as assigned
Bachelor’s degree or experience in Accounting, Finance or other Business-related fields
Minimum of five years’ experience, preferably within a University setting
Demonstrated analytical and communication skills and a strong working knowledge of Excel, Word, PowerPoint, or other similar applications
Ability to troubleshoot technical issues as they relate to business processes
Project management skills preferred
Ability to collaborate proactively and effectively with others
Experience working with Banner Finance and/or Workday is strongly preferred

149

BSC Business Process Manager CPI Resume Examples & Samples

Lead and direct cross-functional teams to deliver breakthrough process improvement to provide scale, reusability, reduce defects and achieve world class quality of Customer and Sales Support
Facilitate, train and coach team members on Lean Six Sigma, project management, key EBS, and Customer Support process
Evaluate end-to-end process capability and business needs and identify opportunities for improvement
Analyze the as-is, best practices, collect and apply lessons learned
Work with multiple stakeholders to confirm system functionality and data
Facilitate alignment or process and system solution plans among relevant business resources and partner with IT throughout the region
Monitor and report assigned project status information
Bachelor’s degree from an accredited institution (BS in Finance, Engineering, Business, Information Systems or related field)
Minimum 5 years of appropriate business experience (preferably 3-5 years project management experience or equivalent)
Strong drive for results and self-directed personal initiative
Ability to communicate effectively with all organizational levels including senior business leaders
Knowledge of Lean or Lean Six Sigma - highly desirable

150

Business Process Manager Resume Examples & Samples

Leading complex cross-functional business process improvement initiatives in TOPs using defined Lean Six Sigma and Business Process Reengineering tools to
Minimum 5 years of bio-tech/pharmaceutical operations experience required with a proven track record of successfully leading, facilitating and managing large, cross-functional, business process improvement (Operational Excellence) initiatives
Minimum of 5 years of project management/management experience required, managing a range of small and large projects and teams
Sound knowledge of cGMPs and equivalent industry regulations
Knowledge and previous work experience with process mapping, Lean Six Sigma and Business Process Reengineering
Working knowledge of electronic GMP systems (Trackwise, LIMS, CMMS, Oracle EBS, SAP, etc.) preferred
Working knowledge of business process management Software (Pega7, Blue Works, Oracle BPM, etc.) preferred
Familiarity with Visio or other process mapping tools
Knowledge of performance measurement tools and metrics
Good facilitation, change management, interpersonal and problem solving skills required

151

Business Process Manager Resume Examples & Samples

3+ years of experience with business process or knowledge management
2+ years of experience in scripting code, including JavaScript, Python, and JQuery, working with graphical interface software and geospatial databases, and interfacing between Microsoft programs, including SharePoint, Access, Word, Excel, PowerPoint, Project, InfoPath, and Visio
TS/SCI clearance required

152

Business Process Manager Resume Examples & Samples

Coordinate standardization, implementation, and evaluation of product development processes
Implement process metrics and best practices
Proactively identify opportunities for improvement and facilitate development of pragmatic solutions
Providing regular, timely reporting on product development process health
Becoming a part of the Memory Solutions team and act in a consultative way to help the organization improve its ability to deliver new products
Identifying opportunities and facilitating working groups to derive process and metric solutions
Leading improvement related changes across the affected areas, and measuring results to ensure successful mitigation/improvement of issues/opportunities
Proven experience implementing best practices
Proven experience in program, change and process management
Experience in business metrics and reporting
Excellent facilitation and issue resolution skills; ability to drive consensus
Excellent Leadership skills with ability to independently lead virtual teams
Ability to lead change
Ability to communicate with and influence senior management
Self-motivated, willingness to take on challenges and adaptability to change
Demonstrated process mindset and excellent attention to details
Organizational and Planning skills including a working knowledge of project management techniques
Good understanding of product development processes

153

Business Process Manager Resume Examples & Samples

10 years minimum experience, preferably in Hospital operations environment, business process improvement, business consulting
Demonstrated experience with process improvement
Demonstrated experience building and maintaining high level relationship with executives
Demonstrated experience solving complex problems and delivering significant value
Demonstrated ability to be detailed oriented
Strong ability to facilitate large groups
Extensive domain expertise in project management, change management, and business process improvement
Intermediate English spoken
Master Black Belt trained
Proven track record of influence management within a matrix environment
Consulting and solutions development experience
Demonstrated communication and presentation skills

154

Global Business Process Manager Resume Examples & Samples

World-wide first point of contact for end-user problems and coordination of solutions
Report on issues, maintain solution log, coordinate support activities with regional colleagues and you are the counterpart for IT in implementation and issue resolution
Change management (requirements definition and documentation, testing, UAT, regression testing) for the Finance planning modules and their interfaces to other Modules/source systems
Knowledge transfer and ensure functional back-up is in place
Support preparation tasks to get the system ready for the next financial planning Event
Provide training (WebEx and F2F) to the diverse users and maintain/update training documentation and user guides

155

Business Process Manager Resume Examples & Samples

Obtains, creates and documents business requirements engaging multiple stakeholders
Creates BRD (business requirements document), managing cross-functional and cross-regional reviews
Works with the BSA's and Dev. team on solution design and development
Assesses solutions from multiple angles, recommending alternatives where appropriate
Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements
Partners with stakeholders to analyze, define and document business processes within and across functional areas
Utilizes Lean Six Sigma methodology; may design or improve business processes
Facilitates workshops to drive agreement where appropriate
Green belt preferred
Highly organized & ability to prioritize
Excellent critical thinking skills
Fluent English language skills (both verbal and written)
Experience with MS Visio, Word, Excel and PowerPoint
Experience in Telecommunications or datacentre industry desired

156

Business Process Manager Resume Examples & Samples

1) Lean / Six Sigma experience (this is someone who "thinks" process improvement
2) Management Consultant, or someone who has done "Current State / Future State workshops
3) Someone who has built / worked withing a "Continuous Process Improvement" methodology / team
4) SAFe / Agile experience - this is more of an indirect skill set that would be helpful, not req'd

157

Business Process Manager Resume Examples & Samples

Bachelor’s Degree in Business Administration
Experience Required: 5>7 years
Travel Required: <50%
SAP or Oracle ERP experience
Order to deliver experience required

158

Business Process Manager for Financial Aid & Accounts Receivable Resume Examples & Samples

Bachelor’s Degree in Higher Education Leadership, Educational Research, Education, Business Administration, Finance, Economics or Accounting including a minimum of 10 years of demonstrated progressive operational and leadership responsibilities
Functional Skills in
Experience as a university Financial Aid Director or Bursar
10 years’ experience in higher education
Project Leadership experience
Agile Methodologies (Scrum, Kanban)
Touch Net Payment Gateway
Academic Works
Degree Works
Banner Workflow
Document management and imaging (Banner Document Management, Perceptive Content/ImageNow, or other Ellucian partner)
Reporting software (WebFOCUS, Argos, Cognos, Tableau, Rapid Insight, or other)

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