Quality Consultant Resume Samples
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Quality Consultant Resume Samples
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NE
N Effertz
Name
Effertz
68098 Klein Park
New York
NY
+1 (555) 610 4931
68098 Klein Park
New York
NY
Phone
p
+1 (555) 610 4931
Experience
Experience
Boston, MA
Quality Consultant
Boston, MA
Witting, Casper and Schulist
Boston, MA
Quality Consultant
- Provide ongoing mentorship to team members to improve individual performance and foster professional relationships
- Performing complex work flow analysis and recommends quality improvements
- Collaborate with individual members of the Concur team to provide guidance and assistance with delivering solutions
- Develop and document best practices and contribute to team training and professional development efforts
- Host team meetings to help Managers understand data, interpret variation, prioritize improvement opportunities and mentor those opportunities to completion
- Establishing and maintaining strong customer relationships with internal and external customers, managers and staff
- This position typically reports to BCC Quality Team Manager but will take work direction from a Senior Quality Consultant
Los Angeles, CA
Senior Quality Consultant
Los Angeles, CA
Eichmann, Dooley and Runolfsdottir
Los Angeles, CA
Senior Quality Consultant
- Actively participates on development of planning and scheduling of formulary updates and testing to ensure items are completed timely
- Working knowledge of at least one scripting language
- Assists managers in determining the best content to share with others; Supports other team members in sharing knowledge
- Working knowledge of test automation tools and automation best practices
- Complete pre and post-production testing on formulary/PDL updates
- Review benefits testing scenarios for both Medicare & Medicaid
- PMP/PMI Certification Knowledge of operating systems
present
Phoenix, AZ
Senior IT Quality Consultant
Phoenix, AZ
Strosin-Crist
present
Phoenix, AZ
Senior IT Quality Consultant
present
- Design, develop, document and maintain the test automation framework in Agile environment
- Act as the liaison between Business and Systems Analysts, Developers and project management groups
- Create and maintain test cases in ALM 12.21 (Application Lifecycle Management)
- Help create and drive Quality / Testing metrics with in Optum Technology Software Development & Support Services (SD&SS)
- Ensure that quality processes are carried out through all phases of the Software Development Lifecycle
- Assist business users in defining User Acceptance Testing, test cases and plans
- Expertise in software tools (Testing / Development) to help further our Agile Transformation
Education
Education
Bachelor’s Degree in Applicable Area
Bachelor’s Degree in Applicable Area
The University of Alabama
Bachelor’s Degree in Applicable Area
Skills
Skills
- Strong analytical and logical thinking applied with an excellent attention to detail – thinking outside of the box
- Knowledge of advanced quantitative skills and ability to use statistics to evaluate and interpret data, summarize results and make recommendations
- Two years of experience in quality and performance improvement processes. 5.Strong computer skills to include Word, Excel, PowerPoint, and Access
- Knowledge of change management tools/techniques and is able to apply them to projects
- Knowledge of and ability to apply multiple performance improvement methodologies and tools to projects (e.g. Lean, Six Sigma, FMEA)
- Basic understanding of industry and internal quality standards and methodologies
- Knowledge and ability to use decision support systems such MS Office and Vizio
- Strong knowledge of customer care processes and techniques
- Demonstrated ability to multi-task with strong organizational skills
- Ability to retain knowledge learned on the job
15 Quality Consultant resume templates
Read our complete resume writing guides
1
Service Quality Consultant Resume Examples & Samples
- Providing accurate and timely responses to requests
- Work collaboratively with internal teams to ensure quick resolution
- Participate in regular team workshops to provide feedback regarding process improvements and to improve the client experience
- Manage complaints received from Macquarie clients, including full investigation and reporting
- Quality Monitoring of phone based interactions with Macquarie clients and provide feedback on the quality of the calls
- Maintain the integrity of our relationships with clients
2
Hedis Quality Consultant Resume Examples & Samples
- Registered Nurse or clinical Certified Clinician in any discipline
- 2-5 years of experience or more in any health care setting
- Experience leading or overseeing projects and/or project teams
- Proficiency in Microsoft Office (Excel & PowerPoint)
- Prior HEDIS experience
- Experience training in a clinical setting
- Clinical audit experience
- Previous managed care/health plan experience
3
Pod Owner Quality Consultant Resume Examples & Samples
- Effectively develop, enhance and maintain provider clinical relationship across product lines
- Deliver provider/member-specific metrics (e.g., SQR reports, Member on a page, Anvita alerts) and coach providers on gap closing opportunities for Humana members
- Identify specific practice needs (e.g. use of most efficient interaction channel) to providing support
- RN license preferred, will consider LPN
- Strong understanding of Quality Improvement Programs
- Understanding of HEDIS, STARS, CAHPS
4
Senior Systems & Data Quality Consultant Resume Examples & Samples
- Adept at software development life cycle and internal BAC testing processes and tools
- Excellent project management skills, including the ability to prioritize work and meet deadlines
- Experience establishing governance processes and evidence review
- Ability to communicate both from a technical and business key business processes to a wide range of audiences
- Ability to influence and negotiate proposed target-state changes at an enterprise level
- Superior communication, influencing and facilitation skills
- Strong, demonstrated facilitation skills
- Ability to manage complex project(s) simultaneously in a fast-paced, matrixed environment with strong attention to detail and accuracy
- Excellent analytical and presentation skills; ability to synthesize complex data into actionable reports and communicate technical concepts to non-technical audiences
- 5-7+ years in information technology or data managment
- Data Analysis - Business Analysis Experience focusing on Financial Systems
- Application development and test management
- Process improvement and or Six Sigma certification
- Risk - Finance line of business experience
- Strong Presentation crafting skills with the ability to vary per executive levels
- Strong SharePoint skills is a plus
5
Stars Quality Consultant Resume Examples & Samples
- Apply your financial and data analysis expertise in supporting our sales, contracting and clinical teams
- Bachelor’s Degree or work related equivalent
- Computer literate (MS Word, Power Point, Excel). Proven analytical skills, spreadsheet modeling and database development
- Experience with Quality CMS Star ratings for MA Plans
- Familiar with Humana’s PODS operations and goals
6
Quality Consultant Resume Examples & Samples
- Data Analysis: Gather, analyze, and report on data gathered (Utilise Interaction Analytics in NICE etc) This includes correlations, regressions,etc
- Provide actionable data for the business – specifically in the Coaching & Quality area to enable targeted evaluations/calibrations
- Discover and implement alternative methods of quality evaluations (e.g. partial) to enable continuous improvement in customer services
- Performing audits specifically around the critical defect process
- Facilitation and moderation of targeted calibration sessions with in-house and outsourced teams on site and via web and video conferences
- Targeted assessments on evaluations in order to assure consistent scoring
- Supporting internal and outsourced coaches, team leaders and quality staff on quality procedures and standards
- Establishing and maintaining strong customer relationships with internal and external customers, managers and staff
- Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of eBay, and communicating with all levels both within eBay & outside vendors
- Travelling up to 10% of your time to our outsourcing partners and other eBay sites
- Experience in quality assurance and SPC
- Experience with Siebel enterprise CRM (Unify)
- Experience with NICE or other call center quality systems
- A Quality Management, Six Sigma or Lean certification
- Vocational training and/or university degree
- Additional European language skills
7
Service Quality Consultant Resume Examples & Samples
- Provide an exceptional, accurate and timely client experience during every interaction, with end to end accountability
- Quality monitoring of phone based interactions with Macquarie clients and provide feedback on the quality of the calls
- Point of escalation and advice for consultants, Team Leaders, Business Development and Training Managers
- Exceptional interpersonal skills, including a very high level of empathy and genuine care
- Client service experience with a proven track record with accuracy and quality of work
- High level of attention to detail and the tenacity to follow through
- Strong verbal and written communication skills and be highly articulate
8
Stars Quality Consultant Resume Examples & Samples
- Serve as the expert in the Stars Quality Improvement space
- Work to develop and implement Quality Improvement initiatives designed to improve CAHPS and HOS surveys
- Manage vendor relationships and serve as the liaison between the vendor and business team
- Support the department with regulatory implementation and RFP responses
- Help to improve the customer experience of our members
- Proven ability drive insights and recommendations to develop quality initiatives
- Excellent PC skills (including MS Word & Excel)
- Excellent communication skills, written and verbal
- Previous customer experience background
- Healthcare background
9
Engagement / Quality Consultant Resume Examples & Samples
- Computer literate (MS Word, Microsoft Outlook, Power Point, Excel). Proven analytical skills, spreadsheet modeling and database development
- Strong analytic skills and ability to use data to drive improvement activities
- Strong organizational and prioritization skills with ability to collaborate with multiple department
- Willing to travel 75-100% locally
- Prior MSO or Practice Administration experience
10
Customer Experience & Quality Consultant Resume Examples & Samples
- Ensure all Customer Experience feedback from surveys and other management tools are shared to raise awareness of the MI business status, liaising with the Operational Consultant who owns Net Promoter survey and results. Work with Medical Information business leaders and Stakeholder to devise plans to increase performance
- Create feedback using robust data on customer and user experience that can be used to enhance architecture/tools that delight our customers and create a unified customer experience through the web
- A background in Customer Experience is essential
- Strong project management experience with the willingness and ability to take on ad hoc projects as required
- Demonstrates strong analytical skills and ability to prepare, update and monitor internal procedures and policies
- Communicates progress and issues to Director, MI leadership team and Business Partners
- Excels at building highly effective relationships and influencing skills
- Quality experience
- Must be a qualified Pharmacist or Physician or hold a Ph.D
- 3+ years' experience in the pharmaceutical industry
- Superior facilitation and presentation skills; excellent written and communication skills
- Experience and knowledge in training or coaching others is essential
- Able to travel as required
11
Quality Consultant Associate Director Resume Examples & Samples
- Leverages knowledge gained from in-depth client service line or core infrastructure knowledge, general technical skill and experience to identify and provide informed advice regarding potential policy and compliance issues, violations and concerns to help mitigate risk to the firm in independence and compliance areas and provide practical solutions
- Acts as a change champion and persuasive advocate; building networks and gaining cooperation across industry, service line or functional boundaries to make certain that the proposed action is always in step with the firm’s strategic direction
- Provides consultation support to client serving teams and interfaces with Independence, GCO and others in Risk Management, as needed
- Makes tough decisions regarding client service, balancing the need to satisfy clients, manage risk and support business priorities
- Leads business discussions exhibiting a high level of understanding of global issues and opportunities
- Understands the criteria used to evaluate problems and solutions, taking into account current and future business needs of the firm
- Eliminates internal barriers and takes responsibility for informing stakeholders of changing circumstances
- Promotes a learning environment and shares knowledge with the FSO Quality team and other groups inside and outside the Firm
- Strong knowledge of firm and regulators’ independence rules and policies
- Familiarity with other Quality and Risk Management initiatives outside of specific area of expertise
- Requires an in-depth understanding of relevant firm business
- Able to assemble, lead and motivate teams
- Ability to think strategically
- Demonstrated ability to achieve results and be solution oriented
- Able to leverage opportunities across multiple service line, industry sector and geographic areas
- Ability to drive change
- Ability to deliver tough messages to engagement teams and executive leaders within the firm
- Ability to adopt a consultative approach to communicating
- Develop a broad knowledge of the firm and its practices
- Ability to successfully handle multiple tasks simultaneously
- Act as a thought and activity leader for the firm in area of knowledge, leveraging teams, networks and experiences to identify internal and external challenges and opportunities relating to their discipline
- Provide direction and guidance to FSO business leaders
- Responsible for giving analysis, insight and advice around activity or changes required
- Operates independently and leverages the experience and skills of others in the FSO Quality team, Americas Independence, Americas SL Quality, Americas Risk Management team members and other specialists at the firm to create and utilize best practices and to identify the most appropriate solutions
- Position interfaces with engagement executives and practice leaders and operates as a champion and a mentor to the FSO business
- Role may require making presentations or assisting with training sessions to various internal groups
- Strong knowledge of Service Line offerings
- Deep understanding of Quality policies, firm independence policies and regulators’ rules
- Familiarity with other Risk Management initiatives
- Requires a solid understanding of relevant firm business
- Demonstrates pro-activity and thought leadership around specific disciplines
- Ability to think strategically and handle complex concepts
- Problem solving across multiple service line/competency, industry sector and geographic areas
- Ability to deliver tough messages to executive leaders within the firm
- Strong communication skills as well as listening and interpretation skills
- Ability to successfully handle multiple projects and initiatives simultaneously
12
Hedis Data Quality Consultant Resume Examples & Samples
- Act as a product owner for IT projects, providing accurate and timely requirements, prioritization, testing and documentation
- Work collaboratively within a team set on driving Population Health measurement and improvement
- Consult with associates in other business areas,helping to identify business requirements and translating those requirements into system specifications
- Develop and maintain key relationships with all impacted business areas, such as external providers, information technology, and internal stakeholders
- Review and analyze data and results, assisting other business areas with issue resolution
- Experience managing medium to large scale projects/initiatives in a fast paced environment
- Prior experience as a Product Owner in an Agile environment
- Hedis knowledge
- Technology software experience with Oracle PL/SQL, SQL, MS Access (highly desired)
13
Quality Consultant Resume Examples & Samples
- Single point of contact to Managers/Directors/VPs for all Quality & Operational Excellence support
- Prepare Quality scorecards by integrating, analyzing and correlating data from various sources (Customer Satisfaction, KPIs, Interaction Analytics, Average Handle Time, Consultative Selling, etc.) to enable managers to spend their time ‘actioning’ rather than collecting & analyzing data
- Host team meetings to help Managers understand data, interpret variation, prioritize improvement opportunities and mentor those opportunities to completion
- Promote a data driven culture for clarity, transparency & accountability to identify and prioritize process- and execution-related issues, as well true strengths and opportunities of associates
- Initiation of continuous improvement culture – train employees so they can proactively identify opportunities and lead improvements
- 5+ years experience in a contact center, in the operations/quality/operational excellence department
- Demonstrate experience as a facilitator in leading improvement workshops, such as Kaizen and Lean events
- Six Sigma Green Belt (Black Belt ideal) with advanced statistical skills including Excel and Minitab a plus
- Demonstrate and apply in depth knowledge of process improvement tools and methodologies such as Root Cause Analysis, FMEA, Six Sigma, Kaizen, and Lean
- Change Management Experience – must have led or been a part of a transformational project
- Excellent communication, collaboration & influencing skills to lead a significant cultural change
- Ability to work well in a fast paced environment
- Solid understanding of financial services market, particularly investment products
14
Big Data IT Quality Consultant Resume Examples & Samples
- Research, evaluate, identify alternative approaches to support QA needs
- Recommend efficient testing strategy for challenging problems for medium to large work efforts of medium to high complexity
- Comply with standards and guidelines related to testing activities within the Delivery Management environments
- Bring strong communication skills including oral, written and presentation skills plus creativity, and problem solving skills to a challenging environment
- Provide Demos to Product owners
- Prepare test cases and execute test cases
- Act as a Project QA Lead with one or more Testers matrixed for the completion of the project
- Provide over sight to multiple QA initiatives
- Provide guidance and direction to less-seasoned staff
- Minimum of 8+ years of experience in Quality Assurance initiatives
- 1+ years of experience in Testing applications developed using technologies - Hbase, Hive, MapR, Hadoop, Java / Mapreduce & Talend
- 5+ years of experience in testing application Domains including Data processing or Data management or Data Warehousing
- 5+ years of experience in several testing methodologies includes automated testing, Integration testing, Regression testing, performance testing, prepare test cases, execute test cases
- Bachelor’s degree (or higher) is required
- Big Data Technologies like Splunk, Elastic Search, PIG, Spark, Sqoop
- Validate code meeting 100 percent of Product requirements
- Thorough understanding of technological infrastructure and how it relates to projects
- Highly experience with complex shell scripting using Unix, PERL & Python
- Strong knowledge in SQL languages
- Healthcare domain background
- Have very good communication, act as Team Player, should be self-driven and willing to take ownership, Worked in Agile & Rally
15
Senior IT Quality Consultant Resume Examples & Samples
- Expertise in software tools (Testing / Development) to help further our Agile Transformation
- Will represent Optum Technology as the business owner of said tools and develop techniques of implementation and best practice across the enterprise
- Will evaluate software tools in the industry and develop proof of concepts of how they can be leverage to increase quality and reduce cost within testing
- Help create and drive Quality / Testing metrics with in Optum Technology Software Development & Support Services (SD&SS)
- Collaborate on innovation tools, working to broaden Test Optimization techniques
- Foster a customer service focused mindset that will help drive customer satisfaction and finding solutions
- Optimize Software Quality Assurance resourcing strategy, achieving targeted productivity improvement across all SD&SS
- Partner with SD&SS Leadership and staff on their information technology strategy, with the software quality assurance people, process, and technology in mind
- Proactive learning to ensure that Optum IT is looking at newest technologies that can be utilize in the Enterprise, for example
- 5+ years of experience with Quality Assurance / Testing
- Experience with Quality Assurance testing tools, such as HP ALM, Rally, UFT, Jenkins, Cucumber
16
Senior IT Quality Consultant Resume Examples & Samples
- Analyze and dissect system requirements and technical specifications to create and execute test cases for large business initiatives
- Assist business users in defining User Acceptance Testing, test cases and plans
- Comply with standards and strategies of the software development life cycle
- Bachelor’s degree in applicable area of expertise or equivalent experience
- 8+ years of Quality Assurance/Testing experience
- Experience with Quality Assurance testing tools
- Agile development
- Healthcare / X12
- ALM experience
- Experience with virtual machines
- Relational database experience
- Testing automation
- Linux experience
17
IT Quality Consultant Resume Examples & Samples
- Product test and driving defect resolution
- Establish and maintain test cases and test data
- Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and / or functionality within Information Technology software
- 5+ years of Quality Assurance/Testing experience
- Experience with Quality Center and/or Test Director
- Experience with SQL Relational Databases
- Experience with QA testing tools
18
Principal Quality Consultant Resume Examples & Samples
- Strong understanding of Quality Management Systems and ISO9001 requirements
- 7+ years of experience conducting cross functional quality audits and leading improvement efforts
- Highly Developed Soft Skills (Communication
- Written/Verbal; Customer Focused)
- Ability to interface and communicate effectively with multi-discipline, cross-cultural teams, senior leaders and engineers; communicate technical concepts in business terminology and present ideas effectively in a group environment
- Strong analytical, organizational and decision-making skills
- Proven ability to manage complex projects with attention to details and deliver results in a fast-paced, deadline oriented environment
- Ability to conduct data and root cause analysis
- Ability to understand tactical and strategic objectives of MSI organizations
- Work independently as well as a member of a team
- Ability to work regional and global level projects
- Relevant experience in quality, engineering, services, supply chain and learning processes
- Relevant experience integrating acquisitions into MSI QMS and divestures support
- Undergraduate degree in engineering or computer science
- Certified Green Belt or Black Belt a plus
19
Data Quality Consultant Resume Examples & Samples
- Perform data quality activities (planning, identification of issues, statistical analysis, data quality rules creation and governance, root cause analysis, remediation business case, actual remediation where appropriate and monitoring)
- Drive improvements to maximize value of data quality (e.g. drive changes to have access to required metadata to maximize impact of DQ, quantify the cost/impact of poor data quality)
- Develop KPI’s and KRI’s for the data quality function
- Drive business adoption of data quality activities
- Promote education in data management areas throughout the bank – design creative training materials and ensure effective dissemination (including in person training events)
- A college degree in analytical or data driven discipline (Engineering, Physical Sciences, Finance, Information Technology, Data Analytics)
- Strong experience in data quality
20
Quality Consultant Resume Examples & Samples
- Support complex technical and customer quality related projects as assigned
- Assist in consulting with Concur personnel and customers to provide subject matter and expertise in areas including, process, quality analysis, project management, and risk identification/mitigation
- Ensure quality issues are promptly addressed and resolutions are completed successfully in a reasonable amount of time
- Collaborate with individual members of the Concur team to provide guidance and assistance with delivering solutions
- Provide ongoing mentorship to team members to improve individual performance and foster professional relationships
- Develop and document best practices and contribute to team training and professional development efforts
- Participates in cross-functional teams formed for quality improvements and Concur team effectiveness
- Maintain a current and thorough understanding of Concur Products and Services
- Attend Concur sponsored training programs and industry-related conferences as needed based on budget availability
- Associates degree in a business field or equivalent experience
- Thorough understanding of customer Support and Call Center operations
- Knowledge of process review and development
- Strong computer knowledge and excellent typing skills
- MS Excel skills
- Ability to provide effective feedback to others
- Ability to effectively train others (without supervision)
- Strong written and verbal communication skills, including persuasion and documentation skills
- MS Excel at a journeyman level
- Ability to plan and to prioritize
- CRM experience
- Experience with software as a service (hosted) preferred
- Strong knowledge of customer care processes and techniques
21
IT Quality Consultant Resume Examples & Samples
- Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and / or functionality within Information
- Technology software
- SOAP and REST Services experience
- Strong knowledge of Web Services Testing
- Strong knowledge of automation tools such as QTP, UFT, Selenium and open source tools
- Experience working in an Agile / Scrum development process
- Experience with Rally / CA Agile Central
- 4+ years of QA experience
- Past experience working in an agile environment
- Test Driven Development
22
Quality Consultant Senior Resume Examples & Samples
- Facilitates strategic improvement initiatives for the organization that are broad in scope, far-reaching in impact, and/ or critical to business success
- Leads teams in strategic process design work and instructs the teams in the application of quality tools and methodologies such as Lean and Six Sigma
- Provides quality consulting services
- Mentors and/or coaches Quality Consultants and other internal quality professionals in the development of organizational expertise in quality management
- Administers a peer review process to evaluate the methods, outcomes and effectiveness of projects and initiatives
- Facilitates and advises the Quality Improvement Committee, comprised of the major Business Process Owners of the organization. The committee manages the portfolio of improvement initiatives for the organization
- Participates in the development and design of tools for measuring, assessing and reporting customer satisfaction
- May serve as the Management Representative for ISO 9001 projects
- Six Sigma Blackbelt and Certified Quality Manager or other quality certification strongly preferred
- Minimum five years of experience in a quality role or closely related function
- Experience in managed healthcare industry preferred
23
Senior IT Quality Consultant Resume Examples & Samples
- Write test cases and execute testing
- Create and maintain test cases in Quality Center and / or Test Director
- Actively participate in walk - through, inspection, review and user group meetings for quality assurance
- Assess competing priorities, set and communicate expectations, and work with a cross section of roles (Devs, QE, PMs, App support, etc.) to drive towards positive outcomes
- Bachelor’s Degree in applicable area of expertise or equivalent experience
- 5+ years of SQL relational database experience
- HP ALM experience
- Experience with large data oriented systems
- Test automation tool experience
24
Senior IT Quality Consultant Resume Examples & Samples
- Utilize your analytical, problem solving, troubleshooting and prioritization skills
- Communicate clearly and effectively to different audiences
- Work with business partners, systems analyst, designers and programmers to create / analyze required project documents and ensure that quality assurance processes are incorporated
- Product test and drive defect resolution
- Create and maintain test cases in ALM 12.21 (Application Lifecycle Management)
- Continuously look for improvements with testing concepts (manual and automated)
- Investigate, evaluate and implement best available automation framework solution
- Automate existing documented test cases
- Participate within a Scrum Team, including all Agile ceremonies
- Bachelor degree in applicable area of expertise or equivalent experience
- 7+ years of Quality Assurance / Testing experience
- 5+ years of experience with test automation
- 7+ years of relational database experience
- Command of all phases of the Software Development Life Cycle
- Selenium Web Driver experience
- SOAP UI experience
- Java Script, Java experience
- Knowledge of web technology including Apache Server, Tomcat, JavaScript
- ALM 12.21 (Application Lifecycle Management) experience
- CA Agile Central (Rally) experience
- Proficiency in SQL, database, and data - driven tests
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access, Visio)
25
Senior IT Quality Consultant Resume Examples & Samples
- Design, develop, document and maintain the test automation framework in Agile environment
- Develop automated tests
- 10+ years of Quality Assurance / Testing experience
- Experience with C or Java
- Strong software testing framework experience with tools such as Selenium
- Automation experience
- Experience with Quality Assurance testing tools and methodology, including developing, writing, and executing test plans
- Service Oriented Architecture (SOA) experience
26
Quality Consultant Resume Examples & Samples
- Quality check of SQL 2014 SSIS packages
- Review defects with developer
- Ensure defects are corrected
- Certify packages are ready for deploymentSearch Jobs US
27
Hedis Data Quality Consultant Resume Examples & Samples
- Act as a product owner for IT projects - providing accurate and timely requirements, prioritization, testing and documentation
- Review and analyze data and results, and assist other business areas with issue resolution
- Assist in the design, and help guide/oversee the development and implementation of processes to improve data quality
- Knowledge of SQL and the ability to create queries
- Experience with Tableau or QlikView
28
IT Quality Consultant Resume Examples & Samples
- Actively participate in walk- through, inspection, review and user group meetings for quality assurance
- Post- graduate degree in applicable area of expertise or equivalent experience
- 5+ years of Quality Assurance / Testing experience
- Experience with HP/ALM Quality center script automation
- Agile Methodology experience
29
Senior IT Quality Consultant Resume Examples & Samples
- Inherit and fulfill the Data Masking / De Identification responsibility
- Execute strategy, architecture, design and implement Data Masking
- Experience in Test Data Management
- Knowledge in test data cloning / management tools like Optim
- Hands-on experience with any TDM tool (like IBM Optim, Dataguise, Informatica, CA Grid Tools)
- Working knowledge / Hands - on experience of SQL
- Experience on RDBMS databases, Teradata, Oracle, DB2 or MS SQL Server,
- Experience on NoSQL databases, MongoDB, Redis, or DataStax
- Experience in creating search and reporting solutions of archived data
- Experience in data refresh to non - prod environment
- Experience in projects involving Master Data Management, Data Warehousing, and Data / Application Integration
- Good exposure to data masking and test data management solutions
- Excellent communication and coordination skills
30
Quality Consultant Resume Examples & Samples
- Quality & Patient Safety Program Objectives:Assist in the planning and execution of short and long term Quality & Patient Safety Program initiatives in alignment with organizational goals, as outlined in the annual Trilogy documents. Assures Quality&Patient Safety work plans and projects include clear measurable goals and monitors results.Communicate trended program measurement outcomes to appropriate business owners to implements process improvements
- Investigation of Alleged Quality of Care Incidents:Investigate quality of care incidents and near misses according to the department's established process flows for investigating the following categories of events: TSPMG or affiliated Practitioner, KPHP nursing staff, Provider Organizations (hospital, ambulatory surgical center), continuing care vendors, (skilled nursing facility, home health agency, durable medical equipment contractor, transplant facility), Kaiser Permanente Ancillary Services or region-owned facilities. At least
- Five (5) years of experience working in a provider organization delivering care to patients
- Two (2) years of health care quality experience in a medical health plan, provider organization, federal or state agency or health care consulting/contracting firm practicing the concepts of continuous quality improvement and monitoring Data entry skills into a database in order to collect information for analysis
- Master's degree in public health, analytics, health care administration business administration or a related field preferred
- Certifications in Healthcare Quality (CPHQ), Patient Safety (CPPS) or Risk Management (CPHRM) preferred
31
Senior IT Quality Consultant Resume Examples & Samples
- 2 - 4 years of Quality Assurance / Testing experience
- 2 - 4 years of relational database experience
- Hands - on experience with any TDM tool (like IBM Optim, Dataguise, Informatica, CA Grid Tools)
- Experience on RDBMS databases, Teradata, Oracle, DB2 or MS SQL Server
32
Senior IT Quality Consultant Resume Examples & Samples
- 6+ years automation experience across multiple Automation tools
- 4+ years Lead experience with onshore and offshore QA teams
- 6+ years hands on Agile experience
33
Quality Consultant Resume Examples & Samples
- Education: Diploma, Associates Degree or Bachelors Degree in Nursing. BSN preferred
- Experience: Minimum of 5-7 years of clinical experience 2 years experience in clinical quality improvement and physician practice evaluation preferred. Cardiology experience preferred
- Licensure: Registered Nurse
- Skills and abilities: BCLS certification or equivalent
34
Senior IT Quality Consultant Resume Examples & Samples
- Work with the offshore team members to achieve the program targets
- 5+ Experience with Quality Assurance testing tools
- 2+ recent experience with automation tools
- Exposure to DB Appliances ( Ex Netezza, TeraData etc) and Hadoop technologies
35
Senior IT Quality Consultant Resume Examples & Samples
- Manage multiple project releases with multiple dependencies acting as a liaison with IT teams to ensure delivery of high quality product
- Should be able to Identify resource needs, effectively plan, define test Strategy, provide QA estimate, provide test management and test Reporting throughout the Testing cycle
- Create and maintain test cases, defects in Rally, Quality Center and/or RTC
- Performs defect management activities which include problem and issue research, analysis and documentation, working with other cross-functional team members towards issue resolution and closure
- Ability to prioritize and be responsible for the execution of project tasks in a high pressure environment
- Perform reviews of automation code
- Constantly evaluate and enhance the test automation strategy and approach
- Degree in Computer Science or related field
- 3+ years of experience in leading a team effort with a collaborative team of diverse associates
- 5+ years of experience with software testing (integration, functional, regression)
- Understanding of Object oriented Concepts, Web Application UI model, HTTP, XML, API/ Service Layer
- Experience working in an agile environment
- Experience with web services standards and related technologies (XML, SOAP, JSON, etc.)
- Experience with test automation tools and frameworks such as, Selenium
- Experience in consumer facing application
- Experience working on Rally tool
- Experience in retail technology
36
Stars Quality Consultant Resume Examples & Samples
- Marketing Experience
- Analytics Experience
- Previous experience at Humana working with Proactive Care Strategies and Corporate Marketing
- Experience executing or analyzing survey results
- Previous experience in a Quality Role
37
Senior IT Quality Consultant Resume Examples & Samples
- Develop a master test approach and strategy document for large enterprise projects
- Assume accountability for overall quality of programs, including reviewing processes and deliverables within all phases of the program to ensure the right people, processes, tools and end deliverables are in place
- Ability to build and manage relationships across a large enterprise
- Mitigate risks and address project obstacles as needed
- Ensure that quality processes are carried out through the testing phase of the Software Development Lifecycle
- Comply with standards of the software development life cycle and follow strategies, plans and procedures within Information Technology software
- Experience with cross application project management
- Experience with Quality Assurance testing tools such as Rally and ALM
- Experience with methodologies including Agile and Waterfall
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IT Quality Consultant Resume Examples & Samples
- Develop in depth knowledge of Optum products, healthcare standards, and underlying technologies and platforms
- Play a key role in designing and developing test cases for complex web applications and lead the effort to implement technology tools / solutions to drive test automation
- Design, implement and manage the test infrastructure leveraging virtualization technology
- Define and implement test standards and processes to improve the efficiency and increase test coverage of systems
- Develop, implement, and maintain automated and manual test cases, test plans, and test specifications; maintain the documentation over time
- Perform all manner of software testing, including functional, regression, compatibility, usability, security, performance and load testing, with a constant focus on automation and optimization
- Track and analyze quality metrics such as defect counts and test coverage and identify areas for improvements
- Take an active role in trouble shooting production issues, product failure analysis and drive issue resolutions
- Bachelor's degree or higher
- 3+ years of QA experience
- Excellent analytical and problem solving skills; ability to research and resolve technical problems
- Solid knowledge of software development life cycle; extensive experience in quality assurance processes, methodologies, and best practices
- Experience using scripting languages or programming languages, and developing test automation frameworks using open source or commercial tools
- Experience testing web applications, especially automated testing
- Working knowledge of web technologies: JavaScript, XML, Web Services, SOAP
- Experience with VM - ware, Unix, Oracle, and Jboss application server
- Experience working with various defect management tools
- Experience with Agile / SAFe methodology
- Experience with complete software development life cycle
- Experience with interfaces, API and HL7 transactions
- Experience with web based, multi - tenant applications and user interfaces
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Quality Consultant Resume Examples & Samples
- An RN currently licensed by the State of Texas
- Minimum of 2 years clinical experience
- Knowledge of anatomy, physiology, medical and trauma terminology, statistics and fundamentals of medicine and medical law in order to analyze statistical data, audit trauma codes, perform chart reviews and identify quality issues
- Mental/visual concentration necessary to examine charts, abstract data, audit trauma scores for accuracy, and generate statistical reports
- Certification in TNCC and ENPC within 12 months after hire or as soon as class availability permits
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IT Quality Consultant Resume Examples & Samples
- Work concurrently on several projects, each with specific instructions that may differ from project to project
- Ensure that quality processes are carried out through all phases of the Software Development Lifecycle
- Work with business partners, systems analyst, designers and programmers to create/analyze required project documents and ensures that quality assurance processes are incorporated
- Design, development and implement automated tests in an ATDD (Acceptance Test Driven Development) setting
- Write and execute automated tests using Selenium, Cucumber and Java
- Deliver test automation solutions in accordance with enterprise standards and within development and operational guidelines
- Mentor and direct other testers in automation and software engineering principles
- Perform reviews of automation and application code and present test results to project teams
- Engineer automated test and metric reporting solutions
- Develop in-depth system and application knowledge to provide higher test quality and coverage
- Collaborate as part of the scrum team in grooming user stories and development of acceptance criteria for the user stories
- Share and communicate ideas both verbally and in writing to staff, business sponsors, managers, and technical resources in clear concise language that is appropriate to the target audience
- Participate in communities of practice to share knowledge, learn, and innovate
- Research and implement tools that support faster delivery with high quality
- Bachelor’s degree in engineering or equivalent work experience
- 2+ years hands-on Experience developing test automation or combination of development in Java/.NET and test automation experience using Selenium Webdriver or similar tools
- 2+ experience with automated testing of web and/or mobile applications
- Hands on experience on test automation of APIs (SOAP/REST services)
- Proficient with developer tools and IDEs, such as Eclipse and git for developing on the Java stack
- Experience working in a CI/CD environment like Jenkins for executing automated tests
- Strong communication collaboration and influencing skills to drive change
- 1+ years of hands on scripting/coding experience in any one of the following: Java, Spock, Groovy, Selenium, Gatling, Junit, Geb, Cucumber, C++, .Net, APPIUM, Perfecto
- Experience with Acceptance Test Driven development
- Experience with unit testing and TDD (Test Driven methodologies) using Junit, NUnit or similar tools
- Exposure to C#/Specflow
- 2+ years of experience with Agile methodologies
- Perform complex testing with EDI X12 (274, 278, 834, 837 ect,,) / JSON/XML API Transactions
41
Quality Consultant Resume Examples & Samples
- Must possess and maintain a current Registered Nurse license with the State of California
- Must possess and maintain a current BLS certification or obtain within 6 months of hire
- Five years clinical experience in an acute care setting
- Two years of experience in quality and performance improvement processes. 5.Strong computer skills to include Word, Excel, PowerPoint, and Access
- Ability to effectively communicate with others in difficult situations utilizing conflict resolution skills
- Bachelor of Science in Nursing or other related field or currently working toward the degree or demonstrates sufficient current experience in Quality field
- Strong statistical analysis skills. 2.Experience in education and training techniques. RN License, BLS
42
Senior IT Quality Consultant Resume Examples & Samples
- Collaborate with QA team to ensure testing efforts align with system deliveries and business processes
- 5+ years of software QA testing experience
- 5+ years of experience in Systems Analysis or IT Development
- 5+ years of experience in all phases of Software Development Life Cycle (SDLC) / System Development Life Cycle
- 1+ year of Java development experience
- 2+ years of experience mapping data from web services or database to user interface
- 2+ years of automation experience (API and UI)
- 1+ years of Cross - browser and mobile testing experience
- 2+ years of SOAP and / or REST service testing experience
- Experience working with test plans and test cases
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Quality Consultant Resume Examples & Samples
- Work will be primarily based on member survey responses, direct observation of work process and product, data analysis of summary and detail reports, and process failure findings identified from root cause analysis
- Employ process improvement and project management methods, including creation of charters, scope, goals, and process measurement systems and identifying benefits of process improvement initiatives
- Analyze and identify member experience opportunities and work with business owners to identify root cause and implement solutions
- Document and present findings to senior leaders for reviews
- Continually drive innovated solutions to achieve improved member experience and customer quality
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Senior IT Quality Consultant Resume Examples & Samples
- Work with Product BAs and developers to analyze system requirements (provided through Features and User Stories) and technical specifications to create test strategy, create / review and execute test cases
- Perform / Lead all activities in Functional, Regression, Integration, End-to-End, Smoke testing and drive defect resolution
- Plan, document, evaluate and track testing results to ensure application is free from defects
- Incorporate test automation where feasible and identity ways to automate existing test cases
- Ensure quality processes are carried out through all phases of the Software Development Lifecycle
- Assist business users in defining test cases and plans for User Acceptance Tests
- Actively participate in walk-through, inspection, review meetings etc. to ensure quality
- Strong verbal and written communications skills with the ability to communicate clearly and effectively to different audiences
- Ability to drive process improvement initiatives
- Work as part of a project team
- Ability to work concurrently on multiple projects
- Relevant Bachelor’s degree or equivalent work experience in a related field
- 5+ years of testing/quality assurance experience on ETL/Data Warehousing projects using Data Stage
- 2+ years as a senior test engineer on ETL projects
- 5+ years of relational database experience covering writing queries, manipulating test data through SQL statements
- Experience with automating test cases and automation tools such as FitnessE, Selenium, UFT
- Experience using testing/quality assurance tools such as ALM
- Proven experience in testing software following Agile / Scrum methodology
- Experience using Agile / Scrum tools such as CA Agile Central (aka Rally) or any other tool
- Experience using Job scheduling software such as TWS
- Experience working in an onsite/offshore model with offshore teams
- Strong verbal and written communication skills with the ability to communicate clearly and effectively to varying audiences
- Hands-on experience in ORACLE database technologies
- Application Lifecycle Management (ALM) experience
- CA Agile Central (aka Rally) experience
- Experience with automation tools like FitnessE, Selenium, UFT
- TWS experience
- Experience in the health care industry
- Experience with HEDIS
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Senior Quality Consultant Resume Examples & Samples
- Establishes a project charter and develops detailed project plans based on requirements, risk, and complexity of implementation
- Works collaboratively with central business operations, dyad clinical operational leadership and key stakeholders to ensure the success of the Innovation and Delivery lab projects and programs. Proactively identifies project risks and mitigates them
- Manages implementation of all projects assigned to the Innovation and Delivery lab, and other initiatives thereafter - delivering results on time and within budget
- Recommends schedules, prioritization, resource allocation and needs with input from project team members to management
- Creates all documentation and processes that help drive deliverables to meet project deadlines / milestones, track progress and update project plans and documentation accordingly
- Performs scope planning, verification, and change control to ensure all work required is completed to successfully end the project
- Assists in developing process metrics and control plans, working with process owners, project teams and management to ensure improvement gains are sustained long-term
- Effectively manages team and develops skills including planning, priority setting, conflict resolution and managing multiple efforts concurrently
- Collaborates with business owners to align project deliverables with business goals and expectations
- Bachelor’s degree with project management, process improvement or quality improvement experience. Broad knowledge of healthcare information technology and clinical quality objectives
- 10+ years of combined education in relevant area, clinical experience, and/or performance improvement/project management experience in a hospital setting
- Experience managing healthcare information systems, project management and systems implementations
- Proven track record in successful project completion (on-time, on-budget, goals met)
- Strong written and verbal communication and interpersonal skills
- Strong ability to communicate effectively with executive level management
- Strong organizational skills and proven effectiveness in team development and consensus-building skills
- Ability to work effectively with peers and management. Persuasive, encouraging, and motivating demeanor. Team development skills
46
IT Quality Consultant Resume Examples & Samples
- 5+ years of software QA
- 2+ years of SQL Server experience
- Familiarity with eFR, Audit Management or related
- Experience in medical billing
47
Senior Quality Consultant Resume Examples & Samples
- 3+ years work experience in the audit environment that reflects a proven track record or proficiency in the competencies noted, especially strong active listening skills
- 3+ years of Medicare Advantage experience required
- 3+ years of audit and coaching experience required
48
Senior IT Quality Consultant Resume Examples & Samples
- Bachelor's degree or equivalent in Computer Science, Information Technology, or related field
- 5 years related, progressive, post-baccalaureate experience. Will accept experience gained concurrently
- Must have demonstrated experience with 1) Quality Assurance and data testing; 2) Utilizing relational databases to analyze data; 3) Leading Quality Assurance team members on business initiatives; and 4) Interacting with all phases of the Software Development Lifecycle
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IT Quality Consultant Resume Examples & Samples
- Mentor and direct other testers in automation and SDET principles
- Develop in - depth system and application knowledge for higher test quality and coverage
- Bachelor’s degree in engineering or equivalen
- 5 + years of experience developing test automation or combination of development in Java and test automation experience using Selenium Webdriver or similar tools
- At least 2 years of experience with Agile methodologies
- Hands on experience with testing and automating web and mobile applications
- Hands on experience on test automation of APIs (SOAP and REST services)
- Proficient with developer tools and IDEs, such as Eclipse and git / github for developing on the Java stack
- Experience working in a CI / CD environment like Jenkins for executing automated tests
- Exposure to C# / Specflow a definite plus
50
Senior IT Quality Consultant Resume Examples & Samples
- Experience with OSAM and Agile methodology
- Self Organized
- Cross functional
51
IT Quality Consultant Resume Examples & Samples
- Ability to create performance test plan, scenarios and test scripts for large scale web service applications
- Ability to create complex test data and data files for performance test
- Ability to analyze code base and identify existing performance issues / gaps
- Ability to analyze and review performance test results with the Development / Business / Production teams
- Ability to suggest performance improvement areas
- Establish and maintain test cases and test data in Quality Center and / or ALM
- Plan, document, evaluate and track testing results to ensure system applications are free from performance issues
- 5+ years of experience in a developer or similar capacity
- 2+ years of performance testing experience or exposure (Working on performance testing tools)
- 5+ years of relational database experience (SQL – read / write / data extract)
- Work with offshore and onshore staff - DEV / QA / SA / PM
- Expertise in tools like ALM / Rally for test case management and defect system
- EDI experience
- Automation testing experience
52
Lead Quality Consultant Resume Examples & Samples
- Be part of the core team working with the preparation of ISO 9001 certification
- Lead and conduct audits and assessments across Wind Power
- Support implementation and anchoring of new quality management and case handling systems
- Identify and lead development of metrics and KPIs for monitoring our quality performance
- Identify and lead initiatives to create and support a strong cross-functional quality community in Wind Power
- Have a master's degree or similar within a technical or engineering discipline
- Have extensive experience as quality manager, specialist or consultant, preferably from a major construction company, including implementation of a quality management system
- Are an experienced ISO 9001 Lead Auditor
- Have a proactive and systematic approach to your work tasks
- Thrive in an international environment with the ability to create good relationships with your stakeholders
53
IT Quality Consultant Resume Examples & Samples
- Work with business partners, systems analyst, designers and programmers to create / analyze required project documents and ensures that quality assurance processes are incorporated
- Troubleshoot and fix issues found in the test automation framework
- Post graduate degree in applicable area of expertise or equivalent experience
- 6+ years of Quality Assurance / Testing experience
54
IT Quality Consultant Resume Examples & Samples
- Undergraduate degree with concentration in Information Technology or equivalent Experience
- 3 or more Quality Assurance Team Leadership experience
- 5 or more Experience with QA testing tools
- UI test lead
- Agile experience
55
Quality Consultant Resume Examples & Samples
- Data analysis in Excel
- Reviewing internal targets based on known issues and determining false targets
- Confirming outputs in RXClaim (AS400)
- Applying technical knowledge, analytical skills and logic
56
Senior Quality Consultant Resume Examples & Samples
- Test solutions on top of the CQ WCM, DAM and SoCo modules
- Transfers and insures business requirements into Quality specs and provides quality strategy implementation solution and recommendations
- Collaborate with development and other QE on test execution following Adobe quality process
- Ensure the features requirements are fully understood and sufficiently documented
- Ensure an adequate level of testing coverage
- Manual and automated testing to ensure the high quality delivery of custom solutions
- Write thorough test plans, execute the plans in a timely and efficient manner
- Write easy to understand test case steps and expected result descriptions
- Ensure both normal scenarios and exceptional scenarios are considered
- Execute and report test results or enter defects on a timely basis
- Constructively participate within the Adobe technical community to develop and refine best practices and processes
- Continuously improve the existing automation framework
- Provide testing estimation if being required by manager
- Work independently and manage workload effectively with minimum supervisions
- Provide guidance to team and mentor the technical focused QA team
- Work closely with clients, developers, system administrators and BA’s to test Adobe AEM- WCM solutions
- Provide test solutions in integrating third-party systems with Adobe CQ as part of overall architecture
57
Quality Consultant Resume Examples & Samples
- Performing and leading tests of software to ensure proper operation and freedom from defects
- Documenting and working to resolve all complex problems
- Devising improvements to current procedures and develops models of possible future configurations
- Acting as information resource about assigned areas to others
- Performing complex work flow analysis and recommends quality improvements
- Ensuring the quality of prior authorization products for business users by testing cases and doing regression testing. Developing and executing formal test plans to ensure the delivery of quality software
- Charring out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements
58
Senior IT Quality Consultant Resume Examples & Samples
- 3+ years of selenium experience
- 5+ years of java or .NET development experience
- Experience with continuous delivery and automated deployments (Jenkins or OpenShift)
- Prior experience with tracking / monitoring automation progress
59
Senior Quality Consultant Resume Examples & Samples
- Identifies and anticipates client needs above and beyond current service relationship; utilizes internal/external networks to start building relevant market contacts. Evaluates analysis to draw conclusions and develop pertinent and insightful recommendations and solutions
- Generate billings revenue by conducting assigned analyses, write and prepare reports, and assist clients in implementing desired changes
- Effectively execute on initiative plans to ensure client satisfaction
- Coordinate and deliver effective presentations to client audiences to communicate strategy and outcomes
- Proactively identifies and assists, as appropriate, in the timely resolution of any technical or client service issues; Coordinates and communicates activities with management
- Looks for opportunities to participate in PPP operations
- May lead teams in a collaborative manner
- Contributes to the development of sales presentation deliverables using prescribed formats and technology; proactively seeks out opportunities to participate
- Identifies opportunities to improve profitability
- Apply industry knowledge to initiative work and proactively share that knowledge to internal resources and clients
- Assists managers in determining the best content to share with others; Supports other team members in sharing knowledge
- Participates in the development of market-valued intellectual capital, including best practice deliverables
- A Bachelor's degree (BA, BS) or relevant medical/technical degree required MBA preferred
- 5 years relevant experience required, 7 years preferred
- Progressively responsible experience in healthcare operations or consulting
- Experience in operations improvement consulting projects in a hospital
- RN license or other professional license in clinical area of expertise, if appropriate for specific opening
- Lean / PMP certification preferred
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Quality Consultant Resume Examples & Samples
- Assists with designing and implementing portions of systems for quality management and continuous improvement of products or solutions for a customer segment or business unit
- Collects, consolidates, and charts data from testing and process results for assigned portions of product and solution areas to identify trends and issues; learns and practices basic root-cause analysis
- Implements specified changes to quality processes to reduce defects and improve quality
- Develops understanding of internal and external quality standards and relationships with stakeholders for product and process quality
- Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent
- Typically 0-2 years experience
- Experience or understanding of data collection and analysis tools and software packages
- Good analytical, statistical and problem solving skills
- Basic understanding of industry and internal quality standards and methodologies
- Good written and verbal communication skills; mastery in English and local language
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Senior IT Quality Consultant Resume Examples & Samples
- Works with business partners to document complex company-wide acceptance test plans
- Create and maintain test cases in Rally, Quality Center and / or Test Director
- 7+ years of experience as Quality Analyst
- Functional, performance and UAT testing experience
- Strong knowledge of data validation
- Hands on experience with XML file validation and UNIX environment
- Hands on experience on testing tools such as HP ALM, QTP, Junit, JIRA
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Quality Consultant Resume Examples & Samples
- Provide quality support to CTS by running and analyzing internal new case audits, including but not limited to balances, allocations, default analysis, defined benefit retiree payments, etc
- Update quality tracking spreadsheets for reporting
- Assist team with takeover loan analysis
- Attend internal focused meetings for new case conversion strategies. QDIA/Auto enroll and rehire tacking
- Run monthly report for sales team, including conversion summary stats
- Support special projects, such as providing technical direction and running ad hoc reports in AQT
- Identify trends related to conversion strategies that may require additional oversight and changes to audit processes
- Assist QA with updating materials on SharePoint
- Assist in training new employees
- Bachelor’s degree in a business related field or equivalent experience
- Experience with or ability to learn tables, MS Access, SharePoint, Plan Sponsor and Participant websites
- Analytical and problem-solving skills to perform internal auditing procedures
- Written and verbal communication skills to convey technical information and analysis results
- Organizational and time-management skills to work on multiple assignments through to completion
- PC proficiency (MS Word, Excel)
- Pension plan and data conversion experience
- Experience using Informatica software
63
Quality Consultant Resume Examples & Samples
- In depth understanding of Medicare Customer Service
- In depth understanding of Medicare Group Business
- Demonstrated ability to deliver exceptional customer service
- Knowledge of all Medicare products and plans including Individual and Group products
64
Senior Quality Consultant Resume Examples & Samples
- 3+ years Managed Care Experience
- 5+ years Registered Pharmacy Technician
- 3+ years of Formulary Management/UM Experience
- 3+ years QA/QC Experience preferred
- 3+ years Project Management Experience preferred
- 3+ years of Formulary System Experience preferred
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Senior IT Quality Consultant Resume Examples & Samples
- Lead and implement test automation
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
- 6+ years of experience in IT Quality Assurance
- Hands - On experience with Selenium, QTP and SQL
- 1+ years of experience with Agile methodology
- 6+ years of Quality Automation experience
- Experienced with software testing methodology, including developing, writing, and executing test plans
66
IT Quality Consultant Resume Examples & Samples
- Master's degree or equivalent in Information Systems, Computer Science or related field
- 2 years related experience. Will accept experience gained before, during or after Master's degree
- Must have demonstrated experience with 1) Querying/Updating Microsoft SQL Server DB and validating against front end and back end application. Ensuring data integrity between multiple databases; 2) Generating and modifying standards HL7 messages with compliance to eCAC specific requirements. Validate Hl7 fields and segments against SQL Server database; 3) Using Fiddler and Splunk to identify and trouble shoot memory, CPU, network and IO issues; 4) Testing the Enterprise CAC product; and 5) Web automation using SOAPUI. Qualified applicants will be required to complete a skills assessment on simple coding and QE Test Plan
67
Hedis / Quality Consultant Resume Examples & Samples
- Provide support and guidance on clinical quality operations, quality improvement initiatives and quality management programs
- Serve as a subject matter expert for HEDIS, CAHPS and Medicare Star Ratings
- Provide project management support for consulting engagements
- Provide consulting support for client engagements
- Assist in the development of written proposals and power point decks to support business development efforts
- Support root cause analysis and develop targeted interventions designed to improve clinical quality outcomes
- Assist with the development and execution of strategic plans to support targeted quality improvement interventions for specific HEDIS measures
- Support the development, launch and execution of new consulting offerings and technical tools managed by the clinical quality consulting practice group
- Support business development/sales efforts by serving as a HEDIS SME as part of client sales presentations and/or developing slide decks and written content to support RFP responses and client proposals
- 5+ years of experience in health plan quality operations
- 3+ years of HEDIS management experience
- 3+ years of Medicare Star Rating experience
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IT Quality Consultant, Salesforce Resume Examples & Samples
- Create and maintain test cases in Quality Center and/or Test Director
- Actively participate in walk-through, inspection, review and user group meetings for quality assurance
- Comply with standards of the software development life cycle and follow strategies, plans and procedures within information Technology software
- 5+ years of test automation experience
- Experience with QA testing tools (HP ALM, QTP, Cucumber)
- Experience working under Agile framework
- Experience Acceptance Test Driven Development
- Experience testing Salesforce applications (both Web and Mobile platform)
- Experience writing Apex Test Classes
- Test Automation experience with Selenium
- Experience testing APIs
69
Quality Consultant Resume Examples & Samples
- Experienced leader of customer facing teams with a proven track record of creating high performing teams through a passion for quality
- An expert networker able to prioritise and make the connections that generate opportunities for creating memorable customer moments and positively influence the customer journey
- Experience identifying and delivering opportunities for improving the customer experience that lead to tangible benefits – a track record of being a creative problem solver
- Influential communicator - able to articulate, engage and support colleagues to deliver industry leading customer experiences
- Recognised as a Quality role-model across current team who knows their stuff and is the go-to person for quality support
- Track record of excellent and demonstrable stakeholder relationship building skills
70
Data Quality Consultant Resume Examples & Samples
- Requires in-depth knowledge of customer infrastructure, systems and 3rd party vendors (data processors, etc.)
- Uses best practices and knowledge of internal or external business issues to improve products or services
- Solves complex problems, taking a new perspective using existing solutions and approaches changes with flexibility
- Works independently, receives minimal guidance
- Manage and/or support data gathering request which require complex company data requirements gathering/ translation/ interpretation of customer source systems; explore ways to satisfy requests in a logical /repeatable manner
- Manage data submissions (e.g. hygiene, match, and data governance), research causes of data errors and provided recommended solutions to customers
- Responsible for knowing, interpreting, and applying business rules to ensure a high level of data integrity and consistency
- Proactively engage and consult with team members regarding new data information, business rule and analytic need changes, as well as opportunities/enhancements to improve the effectiveness of our existing customer data capture
- Identify process improvements to enhance the customer experience; participate in project teams to implement solutions effectively and efficiently
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IT Quality Consultant, Optumrx, Info Systems Resume Examples & Samples
- Ability to write test cases and execute testing within a web service environment
- Work with business users, system analysts, designers and programmers to create and analyze various required project documents
- Plan, document, evaluate and track testing results to ensure system applications are free from defects
- Experienced with Rebates and AS400 green screen testing
- Proficient in DB, SQL testing
- 5+ years of relational database experience
- Understanding of all phases of the Software Development Life Cycle
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Senior Quality Consultant Resume Examples & Samples
- 2+ years of work experience in the audit environment that reflects a proven track record/proficiency at reviewing claim data
- Rx Claim experience a plus
- Excellent communication skills; Verbal and Written
- Ability to prioritize work load to meet the business needs
- Analytical skillset: Ability to identify trends in data and conduct the root cause analysis which supports decision making
- 1+ years work experience in the development and maintenance of policies and procedures
- 2+ years work experience in the audit environment that reflects a proven track record or proficiency in the competencies noted
73
Quality Consultant Resume Examples & Samples
- Ability to utilize the Clinical Effectiveness framework to ensure that performance improvement initiatives focus on improving outcomes, appropriateness of care, patient centeredness, and value
- Ability to coordinate project initiatives, meetings, and clinical program management to achieve service and unit specific goals and strategic direction
- Ability to lead group meetings and present findings in a clear and concise manner
- Knowledge of change management tools/techniques and is able to apply them to projects
- Knowledge of and ability to apply multiple performance improvement methodologies and tools to projects (e.g. Lean, Six Sigma, FMEA)
- Knowledge of advanced quantitative skills and ability to use statistics to evaluate and interpret data, summarize results and make recommendations
- Knowledge of project management and change management methodologies and tools
- Ability to understand and use structure to drive process changes and how to use processes to drive towards desired outcomes
- Ability to work collaboratively in a multi-disciplinary environment
- Ability to demonstrate sound judgment and reasoning
- Knowledge and ability to use decision support systems such MS Office and Vizio
- Ability to understand and use information technology to drive process changes
- Ability to influence effectively to create synergy, prioritize projects, set goals and actions plans, and measure impact
- Ability to stay abreast of ambulatory quality measures receiving external visibility and attention (e.g. CMS, HealthGrades, US News & World Report, HEDIS, PQRS, MACRA and MIPS)
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Senior IT Quality Consultant, Optumrx Resume Examples & Samples
- Write test cases and execute testing within a web service environment
- Participate in production implementation verification and being accountable for validating system quality
- 10+ years of Quality Assurance/Testing experience
- 10+ years of relational database experience
- Quality Assurance Team Leadership experience
- Healthcare Industry experience
75
Senior IT Quality Consultant Resume Examples & Samples
- Proactive voice of QA in discussions with development, business analysis, systems analysis, and user acceptance testing
- State a position, defend it, while maintaining good relationships across the SDLC
- Experience with test automation tools and frameworks such as, Selenium, UFT
- Master's Degree in Computer Science or related field
- Healthcare Industry experience, PBM preferably
- Experience working on Rally tool, ALM
76
Senior IT Quality Consultant Resume Examples & Samples
- Test planning
- 4 + years of hands-on experience testing DW applications (Oracle, DB2, SQL Server) and testing ETL processes using SQL Server Integration Services (SSIS 2005 or later)
- Strong SQL skills (TSQL, PL / SQL)
- Experience with Data Modeling
- Intermediate MS Excel skills
- Demonstrated leadership capability and / or experience
- Ability to work independently within a quickly changing environment with strict deadlines
- Strong troubleshooting, analytical skills and attention to detail
- Excellent organizational skills and the ability to multi - task
- Proven communication and documentation skills
- Knowledge of all aspects of the software development life cycle
- Microstrategy experience
- Experience with ASRS reporting
- Knowledge of UNIX technology
- Experience with ALM, Rally, TeamTrack, Requisite Pro
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Quality Consultant Resume Examples & Samples
- Provides quality/regulatory support to business quality team, research teams, and suppliers in regard to the material specification process
- Implements material plans that support business primarily in the areas of specification updating, accuracy checks, and publishing while ensuring compliance to established procedures and processes
- This position typically reports to BCC Quality Team Manager but will take work direction from a Senior Quality Consultant
- Will lead the transition of the raw material specification management to the BCC Quality team from another team. Plans and carries out cross functional collaboration and project responsibilities with minimal direction, but asks for assistance/ guidance when appropriate
- Will assist in the transition to a new supplier advisory system
- Ensures activities and items are in compliance with both company quality assurance standards and applicable government regulations, such as GMPs and ISO requirements
- Develops detailed and accurate quality records and documents that meet both internal and external requirements
- Conduct all communications and transactions with the utmost integrity. Communicate fully with superiors, teammates, and others who have a need to know
- Transitioning raw material specification ownership to BCC Quality
- Working with R&E material experts in creating new and updating current specifications
- Processing raw material specifications through the ETQ system
- Working with internal and external customers in the transition to a new supplier advisory system
- Working with suppliers to obtain signed specifications and leading cross-functional conversations with internal material experts when discrepancies occur
- Ability to recognize errors in specification data, necessary material requirements (for example SAP and recipe set-ups), and recognize when similar or shared materials should also be updated and work through correcting issues
- Other duties as appropriateSearch Jobs US
78
Quality Consultant Resume Examples & Samples
- QA testing of new tools to be released within the Solutions Operations department
- Document testing procedures and tools
- Troubleshooting any testing issues through black box testing methodology
- Collaborate with Solutions Developers on test strategies and plans, communicating and tracking bugs/open items
- Responsible for 100% accuracy and top quality before our solutions, programs and outreaches go into production
- Also implement solution, program and outreach tests, which include phone channel testing for branching logic, prompt accuracy and quality through call simulation using our tools and business rules, as well as proper rendering and content for Email and SMS outreaches, ensuring the correct program rules are in place based on the intent of the solution and/or program
- Script, Email, SMS, Live Caller and Web Survey content proofing to ensure the logic and all dynamic fields and values are synchronized and stated properly on specification documents at the time of content completion and approval
- Performs other functions as assigned
- Advanced level fluency in English and Spanish
- Demonstrated ability to multi-task with strong organizational skills
- Strong analytical and logical thinking applied with an excellent attention to detail – thinking outside of the box
- Results oriented and highly collaborative
- Ability to retain knowledge learned on the job
- Healthcare industry exposure is a plus
- Quality Control Acceptance Test must be taken and must be able to complete one full test cycle
- 0-2 years of Omni-channel testing experience needed
- Spanish language (SAP) web development or software and experience with MySQL, HTML and PHP is a plus
