QA Support Resume Samples

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L Rippin

Leann

Rippin

185 Savanna Ports

Philadelphia

+1 (555) 822 8494

185 Savanna Ports

Philadelphia

Phone

p +1 (555) 822 8494

Experience Experience

Chicago, IL

Junior QA / Support Analyst

Chicago, IL

Jacobi, Bahringer and DuBuque

Chicago, IL

Junior QA / Support Analyst

Perform manual functional testing, verify fixed defects, and provide details on testing progress
Perform other duties as assigned
Identify inconsistencies in data integrity, analyze and implement resolutions to the underlying causes, and replicate and report on any potential issues in our defect tracking system
Mentor junior team members and assist with onboarding
Prepare and update detailed plans for change requests using Project Management Software
Organize project meeting and prepare status reports for application change requests
Respond to incoming requests for issues and requests for business and operational applications

Phoenix, AZ

QA Support

Phoenix, AZ

Torphy-Harvey

Phoenix, AZ

QA Support

Manage and assist site GXP documents (e.g.: SOPs, WIs, Forms, Template, MBRs, MPCRs and Product Guide) management
Manage the GXP Documents generation, revision, obsolete, archiving for the site
Manage the site QMS & CH SOP gap analysis tasks
Process Work Orders
Assist in offsite and onsite setup for play tests
Manage the Original copies of MBR/MPCR and Product guide issuance, revision, filing, obsolete and archiving for the site
Management of archiving, retrieving, filling, documenting (Crown) of examples

present

Houston, TX

QA Support Senior Analyst

Houston, TX

Wiegand Inc

present

Houston, TX

QA Support Senior Analyst

present

Promotes an environment of continuous improvement
Supports the Quality Assurance Team Lead in the training and development of Quality Assurance Subject Matter Expert (SME)
Conducts calibration sessions within the Quality Assurance Department
Provides ongoing feedback to help develop, encourage, motivate, train and help improve the performance of Quality Assurance SME’s and Jr Quality Assurance SME
Randomly monitors or re-reviews Quality Assurance SME’s and Jr. Quality Assurance SME’s to ensure procedural standards are being maintained
Supports coaching and training efforts of analysts and Specialists (Mentoring)
Accurately inputs evaluation information into monitoring software and thoroughly documents all comments. Identifies best practices and reports them to Quality Team Lead

Education Education

Bachelor’s Degree in Integrity

University of California, Santa Barbara

Bachelor’s Degree in Integrity

Skills Skills

Quality participation in mediafill
Review and FU of critical qualifications of production operators (gowning, VI, line clearance, mediafill…)
Participate in complaint investigations
Ensure management of deviations: review NOE, deviations and co-ordinate investigations
Participate actively in investigations together with production, technical services, QC…
Review of executed master batch records (manufacturing, packaging)
Review and approve master batch records
Provide QA support to new product introduction projects and related validation activities
Maintain an appropriate level of compliance to Catalent QMS; review changes to QMS and assess impact to site and drive ‘in place’ and ‘in use’
Provide support during customer audits and regulatory inspections

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Incident / QA Support Analyst Resume Examples & Samples

Global Business Command Center and Incident Management
Global Problem Management
Capabilities & Tools
Project/Program Management for Global TTS Operations Governance. Global Business Command Center - responsibilities include, but are not limited to
Facilitate the coordination, communication, and escalation of incidents impacting the delivery of TTS and IS,IS,DCC services to the client
Manage and monitor critical applications, performance metrics, infrastructure, and operations leveraging E2E dashboards and feeds from external support teams
Use knowledge and experience, applicable to the incident, to determine the appropriate assessment of impact, severity, and ownership
Use management and/or leadership skills to ensure the incident recovery team is properly organized, managed, and effectively communicating throughout the life of the incident
Manage and drive incidents to successful completion and ensure overall Incident management goals and milestones are met
Review all Issue Logs and Incident Management Status Reports for accuracy, consistency and timeliness and report on all impacting incidents on a daily basis
Project / Program management and readiness of initiatives related to TTS Operations Governance projects and programs
Contribute to effort to develop broad quality analytics to be used by senior leaders in forming quality strategy globally

QA Support Senior Analyst Resume Examples & Samples

Promotes an environment of continuous improvement
Supports the Quality Assurance Team Lead in the training and development of Quality Assurance Subject Matter Expert (SME)
Conducts calibration sessions within the Quality Assurance Department
Provides ongoing feedback to help develop, encourage, motivate, train and help improve the performance of Quality Assurance SME’s and Jr Quality Assurance SME
Randomly monitors or re-reviews Quality Assurance SME’s and Jr. Quality Assurance SME’s to ensure procedural standards are being maintained
Supports coaching and training efforts of analysts and Specialists (Mentoring)
Critically and objectively assesses analyst performance thru quality review for what is going well and what needs to improve
Accurately inputs evaluation information into monitoring software and thoroughly documents all comments. Identifies best practices and reports them to Quality Team Lead
Manages and ensures that all project performance metrics and requirements are met and/or exceeded
Conducts Focus Group Discussions with Quality Assurance SME’s and Jr. Quality Assurance SME’s to determine disconnects and training needs
Manages and or participate in the dispute process as needed
Acts as a liaison between Operations, Training, and AML (Anti Money Laundering) America’s Management for coordinating goals and objectives to enhance continuous process and quality improvement
Provides mentoring for analysts on AML (Anti Money Laundering) and process/procedure requirements
Ensures compliance with policies, procedures and federal regulations
The information listed within this description summary is intended to indicate the general nature and level of work
It is not designed to contain or be interpreted as a comprehensive account of all responsibilities and/or minimum qualifications required of an employee assigned to this position
This position involves working with aspects of the financial information that is considered sensitive
Minimum 2 years of AML investigations experience or equivalent required
Fully versed on multiple AML products required. (E.g. Retail, ATA/Subpoena and IPB/CPB. GTS Legacy, ECD and GRS
Subject Matter Expert of all levels of the alert monitoring process
Excellent skills in attention to detail Demonstrate high degree of integrity

Junior QA / Support Analyst Resume Examples & Samples

Responsible for the analysis and implementation of application change requests received from the business and application users
Work with cross-functional teams to collect initial business and technical requirements for enhancement requests
Responsible for coordinating required resources, timelines and implementation any changes for issues and defect resolution
Respond to incoming requests for issues and requests for business and operational applications
Prepare and update detailed plans for change requests using Project Management Software
Organize project meeting and prepare status reports for application change requests
Keep the change requests project list current and posted on the IT Shared Folder
Managing incident queues to respond and resolve application issues and product change requests. Dispatch trouble tickets and follow up on problem resolution
Monitor transaction postings from online banking and other applications
Identify inconsistencies in data integrity, analyze and implement resolutions to the underlying causes, and replicate and report on any potential issues in our defect tracking system
Mentor junior team members and assist with onboarding
Perform manual functional testing, verify fixed defects, and provide details on testing progress
One to three years of experience with financial applications Support or QA technical experience
One to three years of e-business systems, systems integration, writing technical documentation and gathering requirements
One to three years of experience with Helpdesk and support/issue tracking systems, preferred
Create clear and concise detail oriented test plans/cases, and defects
Must interact with all levels of staff
Provide accurate estimates to complete assigned tasks

QA / Support Analyst Resume Examples & Samples

Identify test requirements from specifications, map test case requirements, and design test coverage plan
Develop, document and maintain test cases (workflow based and non-workflow based test cases) and other test artifacts like automated test scripts, load/stress testing scripts
Identify, replicate and report on any potential issues for issue triage review
Assist in coordinating required resources, timelines and implementation any changes for issues and defect resolution
Assist in responding to incoming requests for issues and requests for business and operational applications
Act as the second-level support for application issues and change requests or help tickets
BA/BS in Information Systems with minor in business or equivalent industry work experience preferred
3 to 5 years of experience with relevant QA technical experience, financial application functional testing, preferred
3 to 5 years of e-business systems, systems integration, & working with software vendors, a plus
Experience with Helpdesk and support/issue tracking systems, preferred
Experience with automation a plus
Create clear and concise detail oriented test plans/cases, and defects, Jira helpful
Understanding of QA ETL experience preferred, but not required
Must be a team player and have excellent communication skills

QA Support Officer Resume Examples & Samples

Review and approve master batch records
Review of executed master batch records (manufacturing, packaging)
Participate in complaint investigations
Ensure management of deviations: review NOE, deviations and co-ordinate investigations
Participate actively in investigations together with production, technical services, QC…
Review and FU of critical qualifications of production operators (gowning, VI, line clearance, mediafill…)
Quality participation in mediafill
Provide QA support to new product introduction projects and related validation activities
Maintain an appropriate level of compliance to Catalent QMS; review changes to QMS and assess impact to site and drive ‘in place’ and ‘in use&#8217
Provide support during customer audits and regulatory inspections
Scientific university degree (Pharmacist, Engineer or equivalent)
Relevant experience in a pharmaceutical/Bio/Medical device environment in a quality role
Experience in working in a GMP environment
Good understanding of manufacturing and packaging processes is a plus
Ready to work in 2 shifts (06:00-14:00 and 14:00 to 22:00), and willingness to work in 3 shift regime to support production needs as required

QA Support Specialist Resume Examples & Samples

Degree in Engineering or equivalent (prefer registered P. Eng or eligible for registration
Detailed knowledge of quality managements systems (ISO9001 / AS9100), including internal auditing experience/training
Detailed experience with software quality assurance
Detailed experience in a supplier quality engineering role
Experience and/or training in Lean / Continuous Improvement
Must be willing to work overtime and travel, as required

QA Support Analyst Resume Examples & Samples

BA/BS graduate
4+ years of experience administration of business analyst experience with a pricing and ordering application
3+ years of previous experience with Verizon telecom products and services
5+ years of experience in providing technical support to end users
Functional knowledge of the Salesforce.com sales and service clouds, and partner community
Demonstrated proficiency in building requirements, solution design, UAT prep and execution, and pre and post-go-live support
Strong Word, Excel and PowerPoint skills

QA Support Resume Examples & Samples

Able to read and understand a Java Stack Trace
Experience with a back-end financial system
Experience working in a global team

WEB QA Support Specialist Resume Examples & Samples

Review requirements, specifications or user stories in order to develop testing plans
Write test cases and execute both automated and manual test cases
Coordinate, monitor, execute and document test activities on multiple devices and operating systems
Participate in functional and regression testing as a part of the global technical team
Develop training plans and educate team members about QA techniques
Ecommerce/UX experience

Integrated Process Teams QA Support Resume Examples & Samples

Monitor activities within scope concerning compliance
Advise Manufacturing teams to ensure usage and implementation of quality knowledge, procedures, and guidelines
Support continuous improvement in line with quality procedures and guidelines
Support decision making and enable IPT and COE members to obtain the required level of expertise and quality
Manage change control process within manufacturing team to be in line with quality procedures and guidelines
Coach Manufacturing team on best practices, quality principles, and Merck leadership behaviors
Serve as quality liaison between departments to provide and improve communication between each
A minimum of 5 years industry experience in a biologics setting
Excellent communication skills; able to communicate quality requirements as well as company and site strategies
Proficiency in computer systems and applications including but not limited to: Microsoft Office (Word, Excel and Outlook)
CGMP experience

SAP QA Support Resume Examples & Samples

*Please Note: No 3rd party inquiries, must be legally authorized to work in the US. Thank You***
Provide support as Tier 2 of the IT Helpdesk. Expanded knowledge base to include the ability to support multiple business process functionality with our business applications
Provide guidance to ensure team provides the highest service excellence support to our employee owners
7 years of relevant work experience
Great communcation skills

QA & Support Manager Resume Examples & Samples

Manage the testers in Vietnam and Seattle to test and certify releases, and resolve production tickets, both for the legacy applications and new big data systems
Develop automation strategies to accelerate the testing process and improve the testing efficiency
Coordinate the testing and supporting effort between Vietnam and Seattle
Provide mentorship to the developers in performing automation testing and troubleshooting production issues
Mentor testers to advance in their carrier paths
Work with the development manager in Vietnam to build the development team for continuous deliveries
Enforce production support policy and provide cross-team communications in resolving production issues
A bachelor’s degree in computer science or equivalent experience
Five years of experience in managing QA and/or production support teams
Three years of experience in test automation
One year experience in production support

QA Support Resume Examples & Samples

Assembling PC and console hardware
Able to access malfunction in hardware and, repair
Receiving a shipments
Maintain a database of onsite equipment
Assist in offsite and onsite setup for play tests
Deploy PC and console hardware
Prioritize and respond to tickets
Maintain and organize onsite hardware inventory
Tagging new hardware for tracking
Communicating with all teams in studio to better handle their hardware needs
Formatting PCs (can include new PC setup – hardware, software, peripherals)
Process Work Orders

GMI QA Support Resume Examples & Samples

Participate in test planning and test case design meetings
Communicate with the development leads on obtaining the business requirements and details
Work with the QA team members to understand new business processes, workflows and applications
Participate in team meetings, project and progress reviews
Must be able to lead the QA deliverables
Plan, Design, create, select data and execute test cases against the core SST Futures applications
Provide execution detail reports, create defects and report details
Participate in test execution status meetings
Document all details of testing processes or changes to a particular application testing methodology
5 - 8 years of relevant software quality and testing experience
Familiarity with Exchange Trades Derivatives and Cleared OTCs is a must
Proficient in to creating manual test scripts, test cases and test data
Proven ability to lead the execution of QA and testing duties
Ability to articulate issues, create defects and communicate based on test execution
Ability to create test execution reports and follow up on defect resolution with development team members
Knowledge on FIS GMI product (AS-400) is a must
Team player, comfortable with a high pace environment
Willing to work from 10 AM to 7 PM (core hours)

Web QA Support Specialist Entry Level Resume Examples & Samples

Create test schedules in accordance with project scope or delivery dates
Write descriptive defect reports and helps others on team do the same
Perform creative problem solving of technical problems to ensure the ability to translate technical requirement into test plans
Assess technical impact of new requirements across platforms including feature interaction and how code changes can affect other areas of the site
Recommend tools for enhancing testing capabilities
Understanding of effective web design and key UX principles
Demonstrated experience working in a fast-paced environment where innovation is expected
Familiarity with responsive web design and testing across multiple devices
Familiarity of testing automation
Selenium Web Driver scripting language preferred

QA Support Professional Resume Examples & Samples

Will assist in the coordination and ensuring implementation of quality monitoring tools and performance improvement activities
Assist the Executive Director in the completion of special assignments designed to monitor the quality of supports and services provided, documentation of services, and other quality/support initiatives
Report on monitoring activities and findings both with team members and through forms and databases
107 Financial Place , Elizabethtown, KY 42701-8450 USA

Junior UAT / QA Support Specialist Resume Examples & Samples

Compose test plans and execute manual testing
Perform manual, exploratory, regression and smoke testing
Design, manage and maintain sustainable processes and procedures for testing, quality assurance and user test planning
Assist in the creation and maintenance of centralized system to track client requests, pass/fail results and communicating information to internal development teams and client
Create and maintain documentation for all newly implemented and existing processes and procedures
Document, track and triage the defects identified, proving actionable test reports and recommendations
Analyze internal reports and results and make recommendations for improvements
Triage issues as into defects, new requirements, data setup and user error and communication back to client the state of resolution
Ability to develop a system level understanding of complex systems
Technical troubleshooting skills, including identifying, tracking and solving defects
Effective interpersonal, written and verbal communication skills with the ability to clearly and concisely communicate complex concepts across varying departments within the organization
Strong technical, planning and organization skill with a focus on understanding the details
Analytical problem solving skills and attention to detail; ability to identify and approach complex problems from different angles and apply technical knowledge
1-3 years related experience; recent Computer Science grads with a passion for quality are encouraged to apply
An ability to be focused and exceptionally meticulous, with a keen sense of structure

Analyst, QA / Support Resume Examples & Samples

MS Visual Basic
MS Access environment
Ability to research, understand, and support various software products

Cecom Engineering & QA Support Resume Examples & Samples

Bachelors degree from an accredited institution or five (5) years related experience in lieu of
Minimum of two (2) years of direct related experience
Appropriate certifications and/or registrations pertaining to the position

QA Support Technician Resume Examples & Samples

Answers incoming customer service calls in a timely manner. (Calls may originate via internal Spillman, web, e-mail, phone, fax or other means)
Assess the nature of incoming problems
Creates customer inquiry record and enters them into the customer support database
Resolves basic customer inquiries pertaining to the Spillman software and moves second level customer inquires to available Level 2 technical support technicians
Conducts required testing of modified programs to ensure that changes operate correctly and that changes have no adverse impact on programs or systems operations
Directs activities to contribute to the overall performance of the Technical Support operation
Performs administrative support activities for customers, QA Department Manager, and Support Department Technicians
Places appropriate priority on problems reported by customers or internal personnel
Performs other duties and tasks as given by their Supervisor, QA Department Manager

QA Support Resume Examples & Samples

Manage and assist site GXP documents (e.g.: SOPs, WIs, Forms, Template, MBRs, MPCRs and Product Guide) management
Accountable for implementation and maintenance of Quality Assurance procedures and systems to ensure compliance to PIC/s and corporate
Manage the site QMS & CH SOP gap analysis tasks
To ensure in place and in use of QMS at site
Manage the GXP Documents generation, revision, obsolete, archiving for the site
Manage the Original copies of MBR/MPCR and Product guide issuance, revision, filing, obsolete and archiving for the site
Management of archiving, retrieving, filling, documenting (Crown) of examples
Minimum tertiary education in B. Science or any other related qualification
1-year experience in manufacturing environment will be an advantage (Pharmaceutical industry)
Basic Computer Knowledge - PowerPoint / Microsoft Word / Microsoft Excel
Possess strong interpersonal, motivational and communication skills to allow effective liaison with internal and external parties