QA Coordinator Resume Samples

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KM
K Morar
Kelton
Morar
7650 Madison Light
Phoenix
AZ
+1 (555) 174 5671
7650 Madison Light
Phoenix
AZ
Phone
p +1 (555) 174 5671
Experience Experience
Chicago, IL
QA Coordinator
Chicago, IL
Nicolas-Ernser
Chicago, IL
QA Coordinator
  • Assist in maintaining and developing Manuals for Business compliance managed applications
  • Work in conjunction with the DSSC Management team to improve the overall associate and department QA scores
  • Develop tools, resources, and job aids to improve individual and overall results
  • Manage all daily prioritisation, performance and output quality reviews
  • Perform activities associated with for the receipt, retrieval, maintenance, and tracking of documents and records utilizing the record management system
  • Perform other duties as may be assigned by management
  • Lead plant internal quality audit and monthly SQF inspection programs. Create and coordinate schedule, coordinate training new hire and annual training, develop checklists, generate reports and follow-through with corrective action assignees to ensure CARs are completed, effectiveness is verified and audits are closed. Participate in programs as an auditor/inspector. Provide insights through external audits/inspections of other facilities
New York, NY
RPO Core QA Coordinator
New York, NY
Boyer, Kunze and Wilderman
New York, NY
RPO Core QA Coordinator
  • Provide assistance with reference checks
  • Create, file and maintain filing system for resumes, applications and miscellaneous paperwork
  • Day to day contact with Associates out on assignment – First day calls, attendance issues, performance calls and end of assignment calls
  • Associate management
  • Track attendance for team and manage Google sheets and forms
  • Performs other related duties as assigned
  • Pre-screen and interview scheduling for Recruiters or Client Hiring Managers
present
Dallas, TX
QA Coordinator, / II, Customer Care
Dallas, TX
Christiansen-Gerhold
present
Dallas, TX
QA Coordinator, / II, Customer Care
present
  • Provide feedback to floor Supervisors on team performance and identify/report any policy and/or compliance violations
  • Adjusts approach to effectively work with others with a different perspective or work style
  • Support and assist with on-going quality initiatives
  • Applies learned knowledge of campaign through evaluation or coaching sessions
  • Supporting and assisting operations with call taking
  • Compose written reviews and provide verbal and/or on-line feedback
  • May deviate from the standard procedures to perform assigned tasks
Education Education
Bachelor’s Degree in Healthcare Administration
Bachelor’s Degree in Healthcare Administration
Texas A&M University
Bachelor’s Degree in Healthcare Administration
Skills Skills
  • Ability to perform product hold investigation and reporting, writing reports regarding quality issues, with an emphasis on detailed root cause analysis
  • Thorough and detail oriented approach to work, well-organized, strong attention to details
  • Excellent organizational skills and strong computer experience
  • Ability to make quick, accurate and appropriate decisions
  • Excellent interpersonal skills, both verbal and written. Ability to communicate effectively with other individuals
  • Excellent communication skills and ability to work with internal/external clients
  • Attention to detail plus ability to achieve overall coherence of documents and systems
  • Good communication and Interpersonal skills with capability to work along with development & testing teams
  • Ability to work in Microsoft Office efficiently (Word, Excel, PowerPoint, Outlook)
  • Ability to create effective SMART Action Plans for improvement
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15 QA Coordinator resume templates

1

QA Coordinator Resume Examples & Samples

  • Manage defined activities of a QA personal
  • Weekly hygiene audits
  • Manage all daily prioritisation, performance and output quality reviews
  • Work closely with all areas from QA, production and Lab to promote compliance, administration of traceability documentation
  • Represent QA manufacturing for all CAPA meetings
  • Ensure full compliance with GMP+ standards
  • A minimum of 1 years' experience in a QA role, ideally in a pharma/food manufacturing plant
2

QA Coordinator, Mobile Resume Examples & Samples

  • Conduct broad daily and more detailed weekly run-throughs to ensure proper functionality
  • Prior to product launches, create and execute testing scripts to identify problem areas
  • Document and detail errors in a clear and organized fashion and present to the team
  • Work with team members and developers to prioritize bugs and verify fixes
  • After product launch, review product in the live environment to document any post­launch fixes necessary
  • Bachelors degree
  • 1­-2 years experience in Digital Media
  • Experience multitasking and prioritizing several projects at once
  • Comfortable working in a fast-­paced, ever­-changing environment
  • Experience in Microsoft Excel
  • Basic understanding of html and css
3

Senior QA Coordinator Resume Examples & Samples

  • Establish and maintain effective working relationships with internal groups to facilitate the exchange of information and maintain QA Tester Team assignments
  • Maintain resource assignments and distribute resource evaluations for local and other regional teams
  • Coordinate contractor on-boarding and help train contractors on department policies and procedures
  • Develop matrix, KPIs, analysis weekly/monthly bases for QA partners
  • Coordinate department related meetings and management schedules
  • Developing strategic analytical data around the projects and processes. Evaluating partners' responses to analytics and providing solutions / recommendations
  • Create department newsletters and send out department related announcements
  • Perform other related duties as assigned or requested by Supervisors
  • Proficient on MS Office
  • Ability to work with others as a team
  • Ability to prioritize effectively
  • Problem identification and resolution in both routine and emergency situations
  • Planning, organizing and directing teams when asked
  • The use of software (e.g. systems, applications, graphics, desktop publishing, etc.)
  • Written communications for administrative purposes
  • Developing and maintaining effective interpersonal relations
4

QA Coordinator Resume Examples & Samples

  • Create & maintain testing scripts for all key products and properties
  • Create and execute testing scripts with the goal of discovering defects
  • Use spec documents and mockups to identify functional and visual errors
  • Document and detail issues in a clear and organized fashion with proper steps to reproduce
  • Multi-tasker with ability to manage several projects at once
  • Basic web development knowledge (HTML/CSS/JS)
5

QA Coordinator Resume Examples & Samples

  • Knowledge of garment construction required
  • Knowledge of screen print process preferred
  • Prior experience of consumer goods Auditing and Inspections preferred
  • Must possess excellent analytical and problem solving skills
  • Strong Computer skills in excel, word and necessary systems needed
6

QA Coordinator Resume Examples & Samples

  • Helps the Director of Quality oversee compliance of the Team Detroit Quality Management System
  • Work on various compliance initiatives to help maintain ISO 9001:2008 certification
  • Assist in SOx compliance activities as necessary
  • Pull, analyze and/or follow-up on QMS reporting
  • Assist in activities to ensure compliance with client requirements
  • Assist in maintaining and developing Manuals for Business compliance managed applications
  • Manage, Schedule and train employees on Business Compliance managed applications
  • Define, improve and/or document agency processes
  • Interact with clients, develop corporate communications and complete special projects as necessary
  • Supports/facilitates the mandatory adherence to ISO9001 requirements, processes and procedures
  • Understanding of agency process
7

QA Coordinator Resume Examples & Samples

  • Provides work direction for staff in conjunction with supervisor of area. Prioritizes work to be processed in order of importance as needed. Ensures that work is completed in a timely manner to meet prescribed deadlines and exceeds expected standards of customer service and satisfaction. Distributes workload equitably, to make effective use of processors’ available time, skills, and abilities
  • Assists other staff as necessary to keep department responsibilities current and meet deadlines. Notifies supervisor if work is not current or if deadlines are not met
  • Department trainer for new employees and cross-trains employees on department procedures and TCF systems
  • Assists department supervisor with establishing and updating policies and procedures. May coordinate a portion of or be responsible for entire project. Recommends policy/procedure changes to supervisor
  • Generally provides project assistance to supervisor/manager in development and implementation of new procedures/products/systems as requested
  • Compiles statistics for monthly management and production reports as needed. If applicable, assures that departmental statistics are accurately completed by a predetermined date each month. In the absence of the supervisor, may prepare monthly volume reports, general ledger reconcilement’s, graphs, FTE reports standard and budget variances as directed
  • Monitors employee’s work and skill level; provides feedback to employee and/or supervisor for performance reviews preparation
  • Conduct routine quality testing of completed Regulation E Department claims
  • Follow procedures specifically detailing the process for the testing and reporting of findings
  • Determine and recommend changes to Regulation E Department processes in order to support improved quality initiatives, utilizing feedback and guidance from TCF Compliance, TCF Legal, The Office of the Comptroller of the Currency, and Regulation E Department management
  • Responsible for research and timely and accurate resolution of general ledger items
  • Communicates effectively with internal and external customers
  • Assists management in ensuring compliance with Federal Regulations E and Z, Visa Operating Regulations, federal and state regulations, TCF policies, and contractual agreements with any third party processors
  • Responsible for the maintenance of daily, weekly, and monthly reports as assigned
  • Exercises good judgment and proper escalation procedures as necessary
  • Provides good customer service to TCF Financial Corporation affiliate bank departments and branches regarding Regulation E and Z claims
  • High school degree with 2 years post high school education or equivalent work experience
  • 18+ months combined experience as an Operations Specialist I, II and/or III or 2+ years comparable experience
  • Knowledge of accounting /bookkeeping practices
  • Demonstrated potential to lead others; good organizational skills, ability to effectively assess priorities
  • Ability to communicate effectively verbally and in writing, with various levels of management and employees
  • Ability to work independently, with limited direction from supervisor
  • Ability to read, analyze, and interpret procedures and regulations
  • Ability to present information and respond to questions from groups of managers, clients, customers and general public
  • Ability to calculate figures amounts such as discounts, interest, percentages, etc
  • Proficient with PC (Excel/Word or other applicable software)
  • Lead responsibilities over designated employees
8

QA Coordinator Resume Examples & Samples

  • 1-2 years experience in a technology related field
  • Experience with ticketing systems (we use JIRA)
  • Passion for beautiful, flawless UX
9

QA Coordinator Resume Examples & Samples

  • Centralize Defect Tracking
  • Maintain manual and automation regression test suites
  • Report regression progress internally and to clients
  • Coordinate test results as they relate to a client release
  • Prioritize outstanding client defects and drive resolution
  • Request and maintain test data as needed per client
  • Work with release coordinator to schedule manual/ automation runs
  • Execute regression tests as needed
  • Communicate custom project test case results to clients
  • Maintain and understand testing environment configurations per client
  • Analyzes internal reports and results and make recommendations for improvements
  • Share triage duties with outsourced teams
  • Assist in management and troubleshooting of test environments
  • 3+ years working with an enterprise scale client
  • Capable SQL user
  • Experience using Microsoft TFS, Microsoft MTM, HPQC, Zendesk Jira or Confluence
  • Experience working with outsourced or geographically distributed teams
  • Knowledge and understanding of SDLC, source control and versioning strategies
  • ‘Can do’ attitude is essential
  • Proven analytical skills and a knack for troubleshooting
10

QA Coordinator Resume Examples & Samples

  • Reviews all organ and tissue donor charts for documentation for accuracy, completeness and regulatory compliance as required by AATB, EBAA, UNOS and the FDA. Tracks and reviews all incomplete charts
  • Submits completed charts to appropriate personnel to ensure accountability of processing and disposition of tissue
  • Compiles monthly Q.l. statistical information and reports of donor activity
  • Interacts courteously and effectively with both internal and external customers
  • Develops and monitors the department Quality Control Program by assisting to design and implement effective procedures and operational protocols
  • Assists the Management team with reviewing and resolving departmental error/accident reports
  • Investigates complaint reports specific to compliance with policy for recovery of organs, eyes, tissues
11

QA Coordinator Resume Examples & Samples

  • Hands-on experience working directly with internal business teams on a day to day basis
  • Review and analysis of the existing test cases/scenarios etc.,
  • Good communication and Interpersonal skills with capability to work along with development & testing teams
  • Experience using any defect tracking tool would be excellent ( eg., Bugzilla, HP ALM, Test Track etc.,)
12

QA Coordinator Resume Examples & Samples

  • Create and edit controlled documents consistent with current formats and department style guides using the Electronic Document Management System (EDMS)
  • Provide assistance in the review of controlled documents for accuracy and completeness as requested
  • Format initial and revised documents for circulation and review
  • Perform issuance and review of shop packets and logbooks
  • Perform reconciliation of control-printed documents
  • Perform activities associated with for the receipt, retrieval, maintenance, and tracking of documents and records utilizing the record management system
  • Maintain system for controlling paper copies of documents and records
  • Perform routine administrative activities such as filing, scanning, and archiving
  • Generate group metrics to improve communication of customer needs through visual controls
  • Support the training of personnel and internal customers on Document and Record Management functions
  • Perform administrative duties including inventory control of office supplies and equipment
  • Provide document administrative support during audits and regulatory inspections
13

Patient Services QA Coordinator Resume Examples & Samples

  • Ability to pay attention to details
  • High school diploma or GED Required
  • Some college, 4 year college degree in Healthcare Administration, Business or related field preferred
  • Minimum of 2 years of experience in Patient Access
  • QA Training exp preferred
14

Training & QA Coordinator Resume Examples & Samples

  • Bachelor's degree or 7 years' experience in related field (instructional design, educational technology, or similar
  • 1 year of experience in contact centers, and/or quality assurance
  • 3 years working experience in instructional design
  • Lesson and curriculum planning skills
  • Ability to write/ copy, instructional text, audio scripts/video scripts
  • Telecom industry, specifically wireless
  • Premium brand experience highly sought
  • Advanced understanding of training design and quality management
  • Engaging and dynamic presentation skills
  • Contact center experience
  • Customer journey mapping
  • Project delivery of demand reduction / Customer Satisfaction improvement
15

Campaign QA Coordinator Resume Examples & Samples

  • Collaborate with members of the Salesforce Marketing Cloud Campaign Solutions team to manage, create and deploy campaigns on behalf of Salesforce Marketing Cloud clients by executing tasks related to audience segmentation, email scheduling and email sending
  • Manage subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries
  • Schedule deployments in the Salesforce Marketing Cloud application and providing completion communications to the client
  • Conduct quality assurance reviews and other activities to ensure the accuracy and timeliness of email deployments
  • Monitor the campaign post-deployment to validate completion
  • Develop robust campaign documentation, including customer specific work instructions
  • Prepare customer assets for hand off to other team members
16

QA Coordinator Resume Examples & Samples

  • Manage Pepperidge Farm QA documentation including creating new documents, revising existing documents, determining training needs, overseeing the approval and distribution processes, maintaining document control database and coordinating document reviews. Manage review, storage and archiving of quality records. Fulfill requests for data and reports (ex. Corporate, environmental)
  • Controls product formulas by creating/revising plant floor formulas, ensuring alignment with approved Optiva formulas. Schedule and coordinate audits to ensure formula system integrity
  • Lead plant internal quality audit and monthly SQF inspection programs. Create and coordinate schedule, coordinate training new hire and annual training, develop checklists, generate reports and follow-through with corrective action assignees to ensure CARs are completed, effectiveness is verified and audits are closed. Participate in programs as an auditor/inspector. Provide insights through external audits/inspections of other facilities
  • Oversee quality aspects of special batches and new product launches by complying with PF commercialization process. Includes conducting food safety/quality risk assessments, participation in planning/execution and securing/shipping required samples and data
  • Responsible for plant traceability systems and mock recall exercises for ingredients, packaging and finished product. Executes plant-scheduled and Corporate-initiated trace exercises, including requests for mock recalls at the third-party DC level. Leads plant food defense team by conducting team meetings, audits and assessments
  • Lead for plant analytical, physical, chemical, and microbiological testing program by performing sampling and testing, reporting results, analyzing for trends and coordinating corrective action. Responsible for validation of sampling and test methods. Includes finished product, ingredient, process, shelf-life and environmental testing and programs. Scale & check various ingredients and HACCP CCPs
  • Lead investigates in-plant quality incidents (foreign material, nonconforming product) and consumer complaints, identifying root causes and facilitating corrective action with plant teams
  • Function as HACCP/CTS/Food Safety team member responsible for conducting risk assessments, audits and organizing program reassessments for continuous improvement
  • Identify opportunities and design plans for expanded use of the plant electronic data collection system, anticipating future applications
  • Learn QA Manager responsibilities and function as back-up
17

QA Coordinator Resume Examples & Samples

  • Involve in the Cargill/ISO 9000/HACCP/FSSC 222000 and others committed system in site; support Coordinate yearly internal and external review; support HACCP yearly review
  • Lead monthly, daily food safety / quality audit, and ensure/push the corrective action that be highlighted during audit are in place in time, drive for/conduct the validation activities for corrective action with related department
  • Maintain/update/apply for the certification of Halal/ISO/HACCP/FSSC 22000 and others will be implemented in the future that related to QA and lab department; maintain/update the corporation standard
  • Involve in supplier audit; supplier management
  • Take responsibility to deal with the customer complaint
  • Responsible for leading and coordinating the daily QA/QC task
  • Work together with other function to conduct physical-chemcial and micro analysis of raw material, in process product and finished product
  • Support look after for site pest control, metrology management, documentation management activities etc
  • Responsible for setting/maintaining records & COA, retention sample management etc,
  • Responsible for implementing inspection and testing procedures in order to meet company and product quality standards and relevant regulations within assigned team
  • Looking after for raw material and finished goods release, providing COA in time
  • Leading the inspection/testing plan/internal control limit/sampling plan/environment monitor plan setting and review and ensure implementation
  • Monitors records of defects and failure rates
  • Supervise and train specialist and technician
  • Supervise and provide related training to others function team
  • Set up/maintain good relationship with internal/external cooperated departments
  • > 2 years work experience onQA/QC and laboratory management in related industry. Preferred with experience on food and feed operation or quality control
  • Good at reading and writing in English
  • Gain knowledge on ISO 9000, GLP, HACCP, ISO22000 etc
  • Strong data analysis skill, familiarly on sampling plan and SPC
  • Special training in QAQC and understanding of food hygiene and quality control systems
  • Reporting and presentation skills
18

QA Coordinator QA Continuous Validation Resume Examples & Samples

  • At least 5 years of experience in Prod., Valid. or QA in a biopharmaceutical industry
  • Ensure the compliance in all continuous validation activities performed in Clinical Manufacturing and Supply
  • Approve change control (linked to project/ validation)
  • Approve the validation documentation regarding the GMP requirements ,the GSK Vaccines procedures and GSK policies
  • Approbation of risk assessments linked to validation activities
  • Ensure timely escalation to Mgt of critical issues during validation
  • Review and approve the potential CAPA plan issued from deviation or inspection
  • Perform internal audit (L2) of validation activities
  • Contribute to external audit (L3 corporate/L4 Belgium …) : before – during - after
  • Ensure implementation of validation related commitments towards internal/external inspections
  • Pro-actively identify potential quality and compliance risks and manage these risks through the risk register and quality plan process
  • Provide a compliance expertise in Validation
  • Ensure QA oversight of the Continuous Validation Plan
  • Attend all required meetings and/or forum as QA Validation expert
  • Manage its own performance and contribute to the performance of the QA validation team in line with the lean culture principles
19

QA Coordinator, Cfpb-doj Control Team Resume Examples & Samples

  • Analyze QA/QC Findings to determine root cause
  • Document actions taken to improve quality and track progress
  • Calibrate with QA/QC teams via conference calls, emails
  • Support and assist with on-going quality initiatives
  • Create and conduct training sessions as needed contingent upon trending analysis results
  • 1+ year of quality audit experience
  • 1+ experience with Lender Place Insurance
  • Effective verbal and written communication
  • Ability to handle multiple tasks simultaneously with priorities and work under pressure to meet deadlines
  • High School Diploma. Some college preferred
20

RPO Core QA Coordinator Resume Examples & Samples

  • Ability to read, analyze, and interpret general business information such as reports, job descriptions, business articles, corporate and client communications, etc
  • Ability to listen to recruiter phone calls and provide detailed feedback using standard measures
  • Ability to effectively present information and respond to questions from managers, recruiters, executives, candidates and the public
  • Internet experience including job boards, job posting and networking
  • Ability to build effective relationships with recruiting team and candidates
  • Ability to communicate effectively with others, both orally and written and maintain confidentiality
  • Ability to remain adaptable and flexible
  • Strong customer orientation and sense of urgency in a fast paced ever changing environment
  • Strong organizational skills, including time management and multi-tasking
  • Great attention to detail and experience using Google docs
  • PC Proficiency in MS Office and the ability to navigate within the various Technology systems
  • Quality auditing of recruiter phone screens along with feedback presented via scorecard
  • Generate recruitment metric reports both manually and using applicant tracking system
  • Track attendance for team and manage Google sheets and forms
  • Create, file and maintain filing system for resumes, applications and miscellaneous paperwork
  • Input test results
  • Application maintenance
  • Database maintenance
  • Arrange appointments with potential candidates requiring extensive phone time
  • Candidate follow-up
  • Provide assistance with reference checks
  • Pre-screen and interview scheduling for Recruiters or Client Hiring Managers
  • Coordinate recruiting team communications with the following,On-boarding process for candidates/employees,Corporate updates,Account updates,Conference calls
  • Team travel coordination
  • Invoicing coordination
  • Runs team training sessions
  • Reporting as required for management and leadership teams
  • Be an Advocate for Brand values and actively promote key initiative programs
  • Associate management
  • Day to day contact with Associates out on assignment – First day calls, attendance issues, performance calls and end of assignment calls
  • Point of contact for employee issues and resolution
  • Managing assignments in the VMS tool – extensions, revisions, ends
  • Processing expenses
  • Time entry setup
  • Update information in Front office and VMS tools
  • Proficient at MS Word, Excel, PowerPoint and Outlook
  • Skilled at time management and task prioritization
21

QA Coordinator Resume Examples & Samples

  • Identify QA deficiencies through root cause analysis
  • Partner with Training and Management to identify programs that reduce errors, and improve both individual and department results
  • Develop tools, resources, and job aids to improve individual and overall results
  • Balance priorities to achieve deadlines and key target expectations
  • Provide statistical data and patterns of top errors by client and department
  • Develop action plans to target deficiencies and improve results
  • Ability to work with various skill sets, personalities, and working styles
  • Work in conjunction with the DSSC Management team to improve the overall associate and department QA scores
  • Attend and provide feedback for internal/external client calibration sessions for Customer Care
  • Complete monthly side by side & silent monitoring based on established KPI's
  • Maintain positive, productive, and effective relationships with management and call center employees
  • Liaison both internally and externally with clients, management, associates, and quality assurance
  • 3 years related experience in quality assurance in any industry
  • Microsoft Office (Excel, Word, and PowerPoint)
  • General knowledge of QA systems and tools
  • Displays strong organizational and time management skills
  • Willingness to adapt to a constantly evolving product and work environment
  • Ability to work independently and communicate in a conversational manner that promotes dialogue and establishes rapport
  • Ability to coach call taking agents
  • Ability to develop relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
  • Ability to effectively assess and diffuse difficult situations and then escalate issues to appropriate leadership as needed
  • Success requires obtaining an intimate knowledge in the products and services
  • Bi-lingual preferred (English/Spanish)
22

Sales / QA Coordinator Resume Examples & Samples

  • Handles, reviews, enters and processes customer purchase orders promptly and thoroughly
  • Receives, reviews, and processes customer inquires.Generates customer quotations/proposals
  • Monitors customer orders to insure commercial and technical commitments are maintained.Communicates and processes change/variance orders, schedules revisions, and provides customer feedback
  • Communicates, written and oral, with customers regarding order status and sales issues.Assists in troubleshooting any customer issues over the phone or through e-mail
  • Utilizes automated information systems to analyze customer’s situations and provide timely responses
  • Develops and prioritizes customer/project opportunities to meet business objectives
  • Initiates and processes Return Material Authorizations (RMA) for customer returns
  • Liaisons with Operations, Engineering, and Accounting regarding any issues related to customer orders and inquiries
  • Assists purchasing with purchase order administration and vendor status updates
  • Assists Production Control in preparing job router packets
  • Assists Quality Assurance in preparing quality documentation packages
  • High school diploma or equivalent plus a minimum of three (3) years related experience in a high level customer service environment.Industry related experience a plus
  • Strong computer skills including MS Office, MS Project and electronic document management software skills preferred
  • Must have knowledge of shipping carriers and tracking processes
  • Must have the ability to understand technical related data
  • Awareness/Basic knowledge of Quality Management Systems is required
  • Strong communication skills to include both written and verbal required
23

QA Coordinator, / II, Customer Care Resume Examples & Samples

  • Conduct a minimum number of monthly monitoring reviews using appropriate monitor forms
  • Deliver the appropriate one-on-one feedback to the monitored group/agents
  • Meet monthly with assigned supervisors
  • Provide feedback to floor Supervisors on team performance and identify/report any policy and/or compliance violations
  • Complete basic quality audits of calls to ensure procedural compliance and identify areas for improving customer service
  • Participates in calibration sessions as required
  • Maintains effective communication with other departments and Supervisors
  • Supporting and assisting operations with call taking
  • Attends relevant training classes on new campaigns and refreshers course offered in the contact centers
  • Compose written reviews and provide verbal and/or on-line feedback
  • Display strong Time Management skills
  • May deviate from the standard procedures to perform assigned tasks
  • Able to solve basic problems and issues
  • Applies the basic skills learned and begins to develop advanced problem solving skills to the position
  • Learn how to assess customer needs
  • Learn other campaigns of the business
  • Must have consistent statistics in all categories that reflect the standard required by the company or above. This includes QOS scores, AHT, Outbound stats, Monitoring score etc
  • Detail and project oriented
  • Intermediate skill level in Microsoft Office (Excel and Word)
  • Preferred - 2-3 years of related experience in the function or similar activity outside the company
  • Minimum of 1-year experience working for Assurant
24

QA Coordinator Resume Examples & Samples

  • Perform raw material testing and release – ensuring materials are tested and meet established requirements prior to release for use. If proper documentation is missing, inform purchasing
  • Maintain the raw material specifications and ask Supervisor to update upon changes or create a specification for new materials
  • Maintain the raw material retain samples and standards
  • Monitor and maintain raw material database, including specifications, material safety data sheet (MSDS), hazardous status, etc. records are being maintained properly
  • Monitor and verify calibration of equipment is used to test or inspect materials; any equipment issue must be reported to immediate supervisor in a timely manner
  • Initiate and investigate the non-conforming materials if necessary
  • Retesting and release of expired raw materials
  • In-process product testing & release as required
  • Drive continuous quality and process improvement, through the development of best practice. When directed, audit SOP’s for compliance, constancy and relevance, incorporating best practices and comply with following company GMP’s
  • Support supplier qualification program as required
  • Prepare annual storm water testing samples for outside lab and records results into the forms
  • Perform testing and maintenance of DI Water system and equipment calibration program
  • Other duties and responsibilities as may be required by immediate supervisor or management team. Work with minimal supervision; must be responsible and able to timely initiate appropriate work activities
  • Assist the head of Quality Department to ensure quality records meet FDA and ISO 9001-2000 requirements
  • Help manage all aspects of the quality program
  • Manage and maintain calibration program
  • Preparation for different audits, i.e. FDA, ISO, NSF/Organic, IASC, Kosher, GFCO, etc
  • At least two years experience in manufacturing of FDA regulated products
  • Knowledge of CGMP in food, pharmaceutical, or cosmetic products
  • Knowledge of sampling and measurement quality tools
  • Good oral and written communication skills; speak and write English
  • Basic mathematics skills
  • Knowledge of ISO 9001 preferred
  • Knowledge of using measurement tools and equipment’s
  • Excellent communication skills and ability to work with internal/external clients
  • Ability to work in a team environment, prioritize and multi task
  • Excellent organizational skills and strong computer experience
  • Ability to work with a minimum of supervision
  • Must be detail oriented and willing to learn new procedures
  • Able to work any shift, and overtime as required
  • Good problem solving and experience with cosmetic industry manufacturing process and batch preparation
  • Basic knowledge of GMP procedures, record keeping and the ability to write procedures as needed
  • Ability to perform product hold investigation and reporting, writing reports regarding quality issues, with an emphasis on detailed root cause analysis
  • Takes initiative to champion quality improvement ideas
  • Ability to accept new ideas and implement change in processes and procedures as needed
  • Overtime required as needed.EEO/AA/M/F/Veteran/Disabled
25

Health Services Consultant Vaccines for Children QA Coordinator Resume Examples & Samples

  • A Bachelor's degree or higher in Public Health, Health Care Administration, Public/Business Administration, or a closely allied field; AND two (2) or more years (full-time equivalency) of professional management or consultative experience in a health services program
  • A Master's degree or higher in Public Health, Health Care Administration, Public/Business Administration, or closely allied field
  • Two (2) or more years of professional experience providing education, consultation, and technical support to health care providers, public health staff, or other professional staff
  • One (1) or more years of paid professional experience working in an immunization program
  • One (1) or more years of paid professional experience developing and implementing quality assurance strategies
  • Responses to the Supplemental Questions
26

QA Coordinator Resume Examples & Samples

  • Administrative experience
  • Previous experience in a regulated environment, such as medical devices, is an advantage
  • Languages: Excellent command of English and Hebrew, both written and oral
  • Good computer Skills
  • Previous experience with document and change management platforms is an advantage
  • Thorough and detail oriented approach to work, well-organized, strong attention to details
  • Excellent interpersonal skills, both verbal and written. Ability to communicate effectively with other individuals
  • Ability to train others
  • Eager to learn, high motivation and dedication
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QA Coordinator Resume Examples & Samples

  • Demonstrate the ability to work with people, both internally and with the external Customers
  • Strong organizational, administrative and time management skills
  • Prioritize assignments , follow-up to ensure completion and manage multiple tasks
  • Ability to make quick, accurate and appropriate decisions
  • Ability to work towards completion of multiple Goals and KPI at the same time
  • Ability to work and correctly react under pressure
  • High analytic skills to detect tendencies , Root cause and possible impacts to the operations based on data
  • Ability to create effective SMART Action Plans for improvement
  • Able to create a positive environment
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Tech Support QA Coordinator Resume Examples & Samples

  • At least 6 months experience with customer service, troubleshooting, analytical, and problem-solving
  • At least six months experience in a technical support role (troubleshooting, diagnosing, and resolving complex issues across a wide array of internet connected devices such as mobile phones, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, personal computers, etc.)
  • Proficient skill level in Microsoft Office (Excel and Word)
  • High School diploma
  • Able to work well in a high energy, dynamic, and collaborative environment
  • Applies learned knowledge of campaign through evaluation or coaching sessions
  • One year of technical or related experience in the function or similar activity outside the company
  • At least one year in a call center environment
  • Experience working within a support organization providing phone based support to customers
  • General knowledge & experience with computer system and company products and service
  • Knowledge of tools used by the Technical Support Team
  • General knowledge of Assurant QA systems and tools
  • Bachelor’s degree preferred; Associates degree a plus
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QA Coordinator Resume Examples & Samples

  • 1 year training experience
  • 3-5 experience in direct processing in TKA2.0, AGS, Black Knight is a plus
  • 5 years experience or knowledge of Insurance processing procedures is a plus
  • 4 years Auditing experience
  • 2 years Training experience
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Pips Transplant QA Coordinator Resume Examples & Samples

  • Graduate of accredited school of nursing
  • Registered Nurse (RN) license issued by the state of California
  • Minimum three (3) years of recent RN experience in inpatient nursing
  • Computer and Internet skills and experience
  • Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook)
  • Clinical chart review and abstraction experience
  • Must be able to work within a team environment
  • Experience with solid organ transplant
  • Expertise in performance improvement, committee coordination and regulatory standards
  • Database data entry and/or management experience
  • Statistical knowledge
  • Quality improvement or patient safety knowledge and experience
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Patient Registration QA Coordinator Resume Examples & Samples

  • Review PAI reports and registrations generated from all areas performing registration on a daily basis
  • Verify insurance plan codes, policies, group numbers and member billing addresses
  • Assist with patient interaction in regards to registration and financial counseling
  • Serve as a Subject Matter Expert for all others in the registration department
  • Document all work accurately in the database
  • Must be able to work 8:00 AM – 5:00 PM, Monday - Friday, with the potential need to cover weekends or other shifts
  • 3+ years of medical registration experience
  • 1+ years of professional experience with Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Outlook) with the ability to navigate through multiple applications in a windows environment
  • Must be able to type at least 35 - 40 WPM
  • Knowledge of HIPAA compliance requirements
  • Data Entry Experience
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QA Coordinator Resume Examples & Samples

  • Perform quality review of records
  • Conduct internal audits, and interact significantly with external client auditors and regulatory inspectors
  • Review routine equipment documentation such as work orders, calibrations, qualifications, etc
  • Review and edit validations, equipment qualifications, and study protocols. Advise and assist authors on content
  • Carry out functions in the change control system covering standard operating procedures (SOPs), forms, material specifications, validation and study protocols, interdepartmental projects, etc
  • Coordinate transfers, cataloging, and retrievals related to the onsite archive records storage system
  • Attention to detail plus ability to achieve overall coherence of documents and systems
  • Well-developed organizational and communication (oral and written) skills enabling effective interaction with staff company-wide
  • Experience with Word, Excel, and basic PC applications
  • Working knowledge of laboratory systems and terminology
  • Experience in validation
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QA Coordinator Resume Examples & Samples

  • Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards
  • Coordinate review activities as assigned by management and document the disposition of evaluation challenges
  • Minimum two (2) years’ experience in analysis of data, creation of complex data reports and implementing quality improvement methods
  • Two (2) years’ experience in TANF, workforce development, human services or social services programs
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Patient Services QA Coordinator Resume Examples & Samples

  • Audits accounts to ensure all demographic, insurance payor information and signatures are acquired and documented correctly
  • Audits accounts to ensure that all quality assurance standards are met
  • Reviews QA statistical data with Patient Access Management, Reg PA Directors, facilities and training on a regular basis to identify problems and trends, and recommend solutions
  • Ability to sit at a computer terminal for extended periods of time
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QA Coordinator Resume Examples & Samples

  • Perform plant floor duties including quality audit inspection record keeping, product sample collection and analysis, HACCP and FSMA updating, compliance, auditing and active participation in the 5S//Continuous Improvement program
  • Develop, implement and roll out new quality programs (sanitary maintenance, BRC audit gap analysis) to meet corporate quality standards for all US Plants
  • Participate in regulatory audits, and perform Acting QA Supervisor duties during QA Supervisor’s absence
  • Microbiological analysis; preparation and plating of samples
  • Working knowledge of Global Food Safety Initiatives and FSMA (Food Safety Modernization Act)
  • Bachelor’s degree in Food Science, Chemistry, Microbiology or related field
  • Three – five years of experience in Quality Assurance and laboratory experience
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Point of Care Testing / QA Coordinator Resume Examples & Samples

  • Bachelor of Science degree in Clinical Laboratory Science, Biological, Chemical or related science; and
  • Current ASCP (or equivalent NCA, AMT, HEW) certification, or as a Medical Technologist or Medical Laboratory Technician. Can be certification eligible, with at least 5 years of general experience commensurate to the duties and responsibilities of the position
  • 2-4 years experience working with database management and work processing programs, including data entry required
  • 2-4 years experience of statistics, quality control and CMS regulations to ensure departments adherence to Quality Assurance standards strongly preferred
  • Must possess knowledge of CAP, AABB, NCCLS, FDA, TJC, CMS, and other state and federal requirements for accreditation, as they apply to quality assurance, continuing education and competency assessment, safety and reimbursement. Demonstrated knowledge of interpretation and implementation of regulatory standards. (All required)
  • Able to index data to be retrieved in a timely and efficient manner
  • Must have visual acuity to include depth perception and color discrimination
  • Ability to work in harmony with other personnel
  • Basic computer literacy
  • Demonstrate comprehension and command of oral, verbal and written English Language Skills
  • Must be able to prioritize, use independent judgment, and perform a variety of activities with
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Operations, Claims QA Coordinator Resume Examples & Samples

  • Perform Quality Assurance analytics for Medicare Part D Government Program operations
  • PowerPoint skills to create monthly report presentations to display data deliverables
  • Perform data validation to ensure accuracy & quality, and demonstrate solution-seeking acumen
  • Perform data mining for advanced query and analysis within RxClaims & the Data Warehouse
  • Prompted feedback to management regarding query results and project deadlines
  • Collaborate with other business units and departments for analysis of project resolution
  • Pull ad hoc reports from various systems utilizing the OLR and SQL statements (would be a plus)
  • Self-motivated, able to work with teams, demonstrates the ability to work independently
  • Demonstrates willingness to take on additional responsibilities as needed, positive