Provisioning Technician Resume Samples

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S Senger

Seamus

Senger

7893 Amelie Manor

Boston

+1 (555) 763 2573

7893 Amelie Manor

Boston

Phone

p +1 (555) 763 2573

Experience Experience

Phoenix, AZ

Provisioning Technician

Phoenix, AZ

Rempel and Sons

Phoenix, AZ

Provisioning Technician

Engage other technical assistance teams to assist with trouble resolution and activation of circuits
Works on installation or reconfiguration on network routers as well as configuring Customer CPE
May work with little supervision
Troubleshoot and resolve issues related to Local Service, DirectoryAssistance/Listing Service, and Port Out requests
Escalate with LECs and IXC Providers to resolve provisioning issues
Provides training to peers
Develop excellent relationships with customers and manage theexpectation of customers to ensure each assigned project is executed ontime and in line with organizational goals

present

Boston, MA

Provisioning Technician

Boston, MA

Jerde Group

present

Boston, MA

Provisioning Technician

present

Primarily performs work duties sitting or standing at a workstation utilizing a computer for extended periods of time
Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently with little supervision
Assist in the successful customer activation of services provided
Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously
Responsible for Network order Creation to support network growth and optimization related initiatives
Perform basic project management functions on all projects
Work with Project Managers on specifically designated customer projects

Education Education

Associate’s Degree in Quality

Temple University

Associate’s Degree in Quality

Skills Skills

Retrieve Customer Service Records for Broadsoft, Switch Provisioning,and BVE or SIP Provisioning utilizing Local Exchange Carrier businessrules, intervals and escalation protocols
Coordinate, translate and submit Local Service Request for Broadsoft,Switch Provisioning, and BVE or SIP Provisioning by effectivelyutilizing Local Exchange Carrier business rules, intervals andescalation protocols
Coordinate, translate and submit Directory Assistance/Listing ServiceRequest for Broadsoft, Switch Provisioning, BVE or SIP Provisioning byeffectively utilizing Local Exchange Carrier business rules, intervalsand escalation protocols
Review submitted Port Out requests for Broadsoft, Switch Provisioning,BVE or SIP Provisioning to determine order accuracy, data, andauthorization to allow new local exchange carriers to activate requestedtelephone numbers
Develop excellent relationships with customers and manage theexpectation of customers to ensure each assigned project is executed ontime and in line with organizational goals
Ability to work in a fast paced environment, prioritize workload andmanage multiple time sensitive issues at once
Knowledge of the following CenturyLink software systems a plus: CORE, TIRKS, LIMS and Coastal
IPtables/Packetfilter Firewall Management
Excellent technical telecommunication knowledge to include Outside Plant, Fiber, SONET Transport, IP Services, Ethernet Services, and Switching with troubleshooting and installation experience in these technologies
Be able to support operations and network disruptions caused during disaster situations

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Provisioning Technician Resume Examples & Samples

Retrieve Customer Service Records for Broadsoft, Switch Provisioning,and BVE or SIP Provisioning utilizing Local Exchange Carrier businessrules, intervals and escalation protocols
Coordinate, translate and submit Local Service Request for Broadsoft,Switch Provisioning, and BVE or SIP Provisioning by effectivelyutilizing Local Exchange Carrier business rules, intervals andescalation protocols
Coordinate, translate and submit Directory Assistance/Listing ServiceRequest for Broadsoft, Switch Provisioning, BVE or SIP Provisioning byeffectively utilizing Local Exchange Carrier business rules, intervalsand escalation protocols
Review submitted Port Out requests for Broadsoft, Switch Provisioning,BVE or SIP Provisioning to determine order accuracy, data, andauthorization to allow new local exchange carriers to activate requestedtelephone numbers
Develop excellent relationships with customers and manage theexpectation of customers to ensure each assigned project is executed ontime and in line with organizational goals
Ability to work in a fast paced environment, prioritize workload andmanage multiple time sensitive issues at once
Communicates effectively with people at all levels of theorganization

Provisioning Technician Resume Examples & Samples

Be familiar with the processes of Telephone Number Administration, including their status life cycle
Be familiar with the Numeritrack, Salesforce, Workbench, Century and WebTop applications
1-2 years of related experience with the systems and process above
Retrieve customer service records for single PRI, 2 PRI and 4 PRIutilizing Local Exchange Carrier business rules, intervals andescalation protocols
Coordinate, translate and submit Local Service request for single PRI,2 PRI and 4 PRI by effectively utilizing Local Exchange Carrier businessrules, intervals and escalation protocols
Coordinate, translate and submit Directory Assistance/Listing Servicerequest for single PRI, 2 PRI and 4 PRI by effectively utilizing LocalExchangeCarrier business rules, intervals and escalation protocols
Review submitted Port Out requests for single PRI, 2 PRI and 4 PRI todetermine order accuracy, data, and authorization to allow new localexchange carriers to activate requested telephone numbers
Troubleshoot and resolve issues related to Local Service, DirectoryAssistance/Listing Service, and Port Out requests

Provisioning Technician Resume Examples & Samples

Responsible for porting toll-free numbers to Comcast andaway from Comcast for all Business lines
Review RespOrgForm, submit Porting Request to Losing Carrier
Activate or Deactivate Toll-FreeNumber in SMS database and Level 3Portal
Handle phone calls from Internal and External Customers
Coordinate, translate and submit Directory Assistance/Listing Servicerequest for single PRI, 2 PRI and 4 PRI by effectively utilizing LocalExchange Carrier business rules, intervals and escalation protocols

Provisioning Technician Resume Examples & Samples

Coordinate, translate and submit Local Service request for single PRI, 2 PRI and 4 PRI by effectively utilizing Local Exchange Carrier business rules, intervals and escalation protocols
Coordinate, translate and submit Directory Assistance/Listing Service request for single PRI, 2 PRI and 4 PRI by effectively utilizing Local Exchange Carrier business rules, intervals and escalation protocols
Review submitted Port Out requests for single PRI, 2 PRI and 4 PRI to determine order accuracy, data, and authorization to allow new local exchange carriers to activate requested telephone numbers
Troubleshoot and resolve issues related to Local Service, Directory Assistance/Listing Service, and Port Out requests
Ability to work in a fast paced environment, prioritize workload and manage multiple time sensitive issues at once
Develop excellent relationships with customers and manage the expectation of customers to ensure each assigned project is executed on time and in line with organizational goals
Communicates effectively with people at all levels of the organization

Provisioning Technician Resume Examples & Samples

Responsible for porting toll-free numbers to Comcast and away from Comcast for all Business lines
Review RespOrg Form, submit Porting Request to Losing Carrier
Activate or Deactivate Toll-Free Number in SMS database and Level 3 Portal

Provisioning Technician Resume Examples & Samples

Undergraduate degree in a related field or equivalent work experience (typically 3 years of relevant experience)
Knowledgeable in Metropolitan fiber optic networks, Transport equipment (Nortel, Ciena/ONI, Cisco, Alcatel/Lucent, Fujitsu, and Tellabs), Nortel DMS-250 switches, SONUS NGS, DC power plants, AC switch gear, generators, and OSP Cable splicing & restoration and fiber locating and marking processes
Degree in Business, Engineering, Construction Management or a related field

Provisioning Technician Resume Examples & Samples

Employee is responsible for positive customer communication and interaction
Provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone
Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently with little supervision
Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands
Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously
Provides informal training to peers
Basic understanding of voice and data NB/BB (DS0/1 and 3) circuits: point to point, private line, BVOIP, Ethernet/GPON and 8XX services
Efficiently and accurately send Access Service Request to Local Exchange Carriers
Provide detailed and comprehensive written communication via CORE database
Able to trouble shoot and problem solve any issues preventing service delivery
Candidate needs to be very detail oriented and capable of working independently in a production environment
Prefer Associates degree or 2 years experience in Telecom
Experience working on a computer in a Windows-based system and with Microsoft Outlook

Provisioning Technician Resume Examples & Samples

Experience working with software and hardware tools to remotely identify & diagnose WAN problems
Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services. Has ability to understand and isolate physical layer problems
Knowledge on VoIP and VoIP related products
Applies excellent customer service
Understand and apply standard trouble shooting techniques
Demonstrate proficiency with trouble ticketing application as well as other internal tools
Ability to work off hours
Associate degree or 1 + years of related work experience
Knowledge of TCP / IP
Knowledge of routing protocols
Knowledge of VPN principles
Knowledge of VoIP and VoIP related products
Experience with basic commands in Cisco, Juniper and Alcatel routers
Understanding of DNS
Prefer 1+ year of technical experience on Juniper, Alcatel, or Cisco routers
CCNA/CCNP preferred
Recent Technical School Graduates
Ex-Military w/Telecommuications Experience

Provisioning Technician Resume Examples & Samples

Works with software and hardware tools to remotely identify and diagnose WAN problems
Associate degree or 1+ year of related work experience
Experience with basic commands in Cisco, Juniper and Adtran routers
1+ year of technical experience on a Adtran, Juniper or Cisco routers

Provisioning Technician Resume Examples & Samples

Use strong TCP/IP networking skills and deep technical knowledge in one or more security products
Implement best practices for security device provisioning specific to the customer environment
Build, configure, and deploy security devices and services supported by MSS
Work independently on low to medium complexity customer orders
Work with Project Managers on specifically designated customer projects
Work under pressure on multiple projects with tight schedules
Interface with a variety of customers in a polite, positive and professional manner
Take responsibility for customer satisfaction and overall success of provisioning projects
Perform basic project management functions on all projects
Apply a broad base of hardware, software and networking technical knowledge
Network Security Architecture Design
TCP/IP Networking Configuration & Troubleshooting
Router & Access Control Device Configuration & Troubleshooting
Unix / Linux Operating System Configuration & Troubleshooting
Firewall Policy Design & Management
IPtables/Packetfilter Firewall Management
Sourcefire/Snort Based IDS/IPS Management
Check Point Firewall, Juniper, Cisco, Fortinet, Watchgard Firewall Management
IBM/ISS, Tipping Point, McAfee, Symantec, Cisco, Juniper IDS/IPS Management

Provisioning Technician Resume Examples & Samples

Responsible for Network order Creation to support network growth and optimization related initiatives
Responsible for the coordination functions required to execute optimization/network growth orders generated by the Access Planning, Data Planning and Traffic Engineering teams. Including install, disconnect, regroom /change orders
Basic understanding of voice and data NB/BB (DS0/1 and DS3) circuits: point to point, private line and Ethernet
High degree of initiative, dependability and the ability to work with little supervision
Associates degree, or 2 years experience in Telecom

Provisioning Technician Resume Examples & Samples

Ability any shift in a 24x7x365 Technical Call Center Environment
Knowledge of Routing Protocols
Experience with basic commands in Cisco, Juniper, and Adtran Routers

Provisioning Technician Resume Examples & Samples

Perform as a team player with ability to think creatively, identify areas for improvement and provide feedback to leadership
Assist in the successful customer activation of services provided
Assist with the completion of equipment configuration
Provide excellent customer service to both internal and external customers
Work well with others to achieve common goals and to foster a cooperative climate
Complete designated amount of work in a specified timeframe with a high degree of quality
Coordinates with other departments and vendors to ensure on-time delivery of service to customers
Provide resolution of service issues through troubleshooting and escalating
Provide timely escalation of issues to leadership and other responsible parties
Perform other duties and assist where needed as identified by leadership
On-the-Job Training
Associates degree, or equivalent education and relevant experience
5-7 years experience in Telecommunications, or equivalent areas
Have ability to adapt in a fast pace and changing environment
Have strong problem solving skills, and ability to Troubleshoot issues preventing the delivery of services
Have excellent verbal and written communication skills
Have ability to work independently with minimal supervision in a production environment
Have ability to work varying shifts and hours including possible mandatory overtime and holidays
Have ability to adjust priorities or schedules to meet changing or work related demands
Have ability to efficiently and accurately work with multiple types of information
Have ability to be primary central point of contact for orders within the service delivery organization
Have ability to perform multiple tasks simultaneously
Have ability to be very detail oriented
Understanding of WAN and LAN Topologies
Understanding and ability to complete Circuit Designs
Experience working in an Enterprise Call Que environment
Experience with implementation of Circuits: DS1, DS3, Optical and Ethernet
Experience with Network Hardware including Routers, Switches, Wireless Access Points
Experience working with Internet and Private Network Solutions
Experience working with VOIP Equipment or Solutions
Experience with Access Service Request to Local Exchange Carriers
Experience working on complex assignments within the Network Systems installation and/or maintenance activities
Experience configuring CPE Routers and Switches
Experience Troubleshooting Network Issues
CCNA, JNCIA or equivalent work experience desired

Provisioning Technician Resume Examples & Samples

Maintain an high level of knowledge for the services provided
Provides training to peers
Associates degree, or 4 years experience in Telecommunications
Have strong verbal and written communication skills
Have ability to take escalations and resolve issues within a timely manner
Have strong Problem Solving Skills, and ability to Troubleshoot issues preventing the Delivery of Services
Have ability to perform multiple tasks simultaneously and be detailed oriented
Experience with Implementation of Circuits: DS1, DS3, Optical and Ethernet
Experience within command line configuring CPE Routers and Switches (Adtran, Juniper, Cisco)
Experience configuring Network Routing Protocols (BGP, etc.)
Experience Configuring and Troubleshooting MPLS, and QOS
High level knowledge for WAN and LAN topologies (4+ years)
Experience working in an Enterprise Call Queue Environment
Experience working on complex assignments within the Network Systems Installation and/or Maintenance Activities
CCNA, JNCIA or equivalent work experience preferred

Provisioning Technician Resume Examples & Samples

Primary focus is configuration and activation of provisioning services sold by CenturyLink on both ISP Carrier Grade Network Devices as well as bundled customer CPE delivery
Services include Public and MPLS Data services and VoIP application services
Works well with internal customers in sales and engineering to see start and complete orders in a timely manner
Coordinate with appropriate departments to verify customer requirements, testing and installation
Coordinate with Field Operations and Sales as needed to facilitate delivery
May serve as primary internal point of contact for service delivery
Works on installation or reconfiguration on network routers as well as configuring Customer CPE
Serves as a point of contact for orders within the service delivery organization
Coordinates with other departments and vendors to ensure on-time delivery of data services to customers
Basic understanding of voice and data NB/BB (DS0/1 and 3) Circuits: Point to Point, Private Line, BVOIP and Ethernet
Able to troubleshoot and problem solve any issues preventing service delivery
Experience working on a computer in a Windows-based System and with Microsoft Outlook
Experience working in Test & Activation environment with Hosted VOIP, IQ SIP, IA products
Prefer experience in VOIP Implementation & Provisioning
Knowledge of the following CenturyLink Software Systems a plus: CORE, TIRKS, LIMS and Coastal
Past experience of installing DS0, DS1, DS3, OCN & Ethernet Circuits

Provisioning Technician Resume Examples & Samples

Associate degree or equivalent education and relevant work experience
2-3 years related experience in specific area or equivalent
Have strong problem solving skills and ability to trouble shoot issues preventing the delivery of services
Experience with implementation of circuits: DS1, DS3, Optical and Ethernet
Experience with Network Hardware including Routers, Switches, and Wireless Access Points
Experience configuring and troubleshooting MPLS and QOS
Experience troubleshooting Network Issues
Strong knowledge for WAN and LAN Topologies (2+ years)
Experience working in an Dnterprise Call Queue environment
Experience working on complex assignments within the Network Systems Installation and/or Maintenance activities

Provisioning Technician Resume Examples & Samples

Basic understanding of Voice and Data NB/BB (DS0/1 and 3) Circuits: Point to Point, Private Line, BVOIP and Ethernet
Provide detailed and comprehensive written communication via CORE Database
Accurately complete Circuit Design in Telcordia System

Provisioning Technician Resume Examples & Samples

Associate degree or equivalent education and experience
Min 3 yrs related experience in specific area or equivalent
May require technical certification
Remotely provision and Coordinate (vendor order and management) field operations to establish Layer 1 (OSI model) on services sold by CenturyLink. Services include DS-3, OC-n, 1G through 100G LAN-PHY
Coordinates, plans, and implements Customer installation and service activations
Works well with internal customers in sales and engineering from start and complete orders in a timely manner
Coordinate with Field Operations and Sales as needed to facilitate delivery. May serve as primary internal point of contact for service delivery
Works on installation and/or maintenance assignments on network transport, switch or router equipment
Ideal candidate possesses working knowledge within DWDM; Fujitsu 9500; 4100; 4100ES; 4500;7120. CIENA 6500; 5400s; Corestream, Nortel classic oc192/48; Optera DX; 1600; Infinera DTN; DTN-x; Cisco 15454; 15310; Optera; Tellabs; Lambda Unite and Xtreme, Alcatel and various Router / Frame / ATM support
Desirable experience also includes hands-on installation, maintenance, and tuning of data communication system software components, hardware/software operating in a networked environment

Provisioning Technician Resume Examples & Samples

Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests
Perform trouble isolation for customers during initial activation
Engage other technical assistance teams to assist with trouble resolution and activation of circuits
Understand static routing, have a basic understanding of LAN/WAN technology, and BGP/EBGP/OSPF/MPLS
Associate degree or 1+ year of related experience
Knowledge of TCP/IP

Provisioning Technician Resume Examples & Samples

Basic understanding of Voice and Data NB/BB (DS0/1 and 3) Circuits: Point to point, Private line, BVOIP and Ethernet
Accurately complete circuit design in Telcordia System
Escalate with LECs and IXC Providers to resolve provisioning issues
Prefer experience sending ASRs to Local Exchange Carriers
Knowledge of the following CenturyLink software systems a plus: CORE, TIRKS, LIMS and Coastal
Past experience of installing DS0, DS1, DS3 and OCn circuits

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